I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

We bought a motorhome and our Fisher & Paykel dishwasher drawer was part of the package. It is astounding compared to the ones we previously owned. However it was a little hard to get used to because it’s probably a low end model. It doesnt have any lights on it anywhere, it just beeps, and it wasnt working when we first got moved in but they had somebody come out and fix it and the customer service was incredible. My sister-in-law actually has the double drawer model and when she found out I had one she said, “Oh, you will love every bit about it. It’s just incredible!” Not only is it easy and efficient being in a drawer like that, it does consume less water, it’s quiet. We’re very happy with it and we would highly recommend it to anybody.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer replacement part for our model no longer available so will have to get a new washer (wont be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.

2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.Local Service Tech came out on January 2, 2018 with the correct part and repaired quickly. Because it was no longer under warranty I paid $258 for the part and service. I contacted the US Customer Service number that is in New Zealand, not in the US. I emailed them the Original Purchase and Repair receipts. I was finally sent an email with a CASE AUTHORITY NO. ** on January 26. I was told that the service company would refund my money. Turns out that was incorrect information. After another 12 phone calls (it turn out some were made to me from Customer Support using a local New Zealand phone number and, because I redialed in error, I now owe $84 to AT&T for 20 minutes in International charges) I was assured more than once since receiving the CASE AUTHORITY NO. ** on January 26 that a check would be sent within 7-10 business days. No one in Customer Support seems to know how this check will be issued or how it will be sent. Several times one of those I talked to put me on hold to consult with a supervisor. There were many excuses. I was told that the check couldnt be issued through their new system or it was being updated or the order for refund had been sent to the wrong department. It is now March 14, 2018. I will be calling again today. I should be billing them for MY time spent and the International phone calls made in error. (In all my years as a homeowner or in business I have never made International phone calls when calling Customer Service. Sometimes to India or Philippines etc. Who would have thought Customer Service would use a local phone number.) I have reached the end of my patience here. To be continued.

I love the dishwasher. The top drawer is great for the two of us, but when we have company or I am baking it is great to have both drawers! I have a finicky back and the top drawer doesnt require much bending to load and unload.

We were looking for a refrigerator and more or less looking for size. We’re having trouble getting it in the doorway and everything like that. We just weren’t happy. We went to a smaller place. They suggested taking a look at it and we’re very happy with it - freezer on the bottom and single door. It’s quiet. It’s set up nice. The freezer’s nice. This Fisher and Paykel refrigerator is one of the better products we bought.

I surprised my wife with a brand-new Fisher Paykel double-drawer dishwasher because I got tired of cleaning and servicing her old one. They are not inexpensive. Within one month, the start button receded into the chassis. The service person found that the lighted collar around the start button was made of cheap plastic and had simply broken making the machine inoperable. I would think for the amount of money that durn machine cost, they could afford to at least make the plastic parts durable enough to last more than a month.

FP washing machine is a piece of crap! Only had the machine for approximately 18 months when it started to leak water from the bottom. I tried to contact the company to complain but mysteriously, I was disconnected three times! My husband and I are trying to put two kids through college and honestly, we cant even afford to have a repairman come out to look at it when its $85.00 just for the service call. I am so angry and will never ever purchase a FP product again!

I have recently purchased 3 Fisher Paykel appliances, Refrigerator (RF195AUUX1), 36 dual gas/electric stove and 2 drawer dishwasher totaling about $15K. The refrigerators ice maker broke after 13 months. I called and was told that the warranty was only 1 year so I had to foot the bill myself. Only 3 months later the ice maker broke again. I called Fisher Paykel and asked that they cover the bill this time explaining my large purchase and my sense of poor quality in the ice maker if it breaks this often. I was denied without hesitation. No ability to talk to the person making the decision on not to cover it. Any reasonable company that values customer service would recognize the fact that I made a large purchase of products and that there may very likely be an issue with the ice maker and cover the expense.

I saw Fisher Paykel through Consumer Reports years ago. Im a repeat customer of that company. Its my third or fourth purchase with them - the latest being a washer and dryer. Their lifespan isnt as long as it used to be. Theyre not built like they were back 25 years ago when you could have one for 20 years. Not so much plastic should be used in manufacturing some of the push buttons and things that tend to break or wear out over time. The whole face is plastic and the face tends to crack on the buttons that you use consistently. There should be more flexibility in the fabric that theyre using for those push buttons. Theyre pretty simple machines. The noise level on the washer is pretty high. It sounds like you have an airplane in your house. Besides that and things breaking that are too expensive to repair, theyre fine. They wash the clothes and they get them clean. Thats all I can ask for.

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

Fisher & Paykel Ecosmart Top Load Washer - I bought a washer and dryer set from Lowes 3 1/2 years ago and have no complaints about the dryer. It is very efficient and dries quickly and thoroughly, but the washer is another story. I have had many garments to come out mangled. The detergent never seems to rinse completely, and over the last 6 months, the washer has only been spinning intermittently. Now, it is not draining or spinning and I am waiting days for a service call. After reading these reviews, I dont feel very hopeful for a quick or permanent resolution. The salesperson at Lowes touted the brand highly. When the repairman comes Monday, if he gives an expensive quote, I will be calling the scrap metal man to pick it up and will go buy another brand. Very disappointed as I paid over $500 for this machine. Never again. And I will tell all my friends.

I had to book for a service to my dishwasher. Booked online, confirmed appointment, technician never showed up. Called their 800 number and have been called back from Queensland (Australia). Still dont have another appointment, it is a complete waste of time. Never again with them.

I chose to have Fisher & Paykel because they got the single drawer dishwashers. The recreational vehicle that I bought got one of their dishwasher in it too. I like it although I did have a little problem with it. They didnt have a place for service where Im at but they had a guy from the Houston area and he drove all the way down here to work on it for me so I appreciated that. Id recommend it.

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

As far as the product itself, weve had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. Its absurd to buy a refrigerator and then have to buy new water filters every 6 months. Theres no doubt you could make a filter that lasts longer than that and thats less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washers control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.The dryer has always taken an excessively long time to dry our laundry completely, and the lint collection is very poor. Now, eight years later, the control panel is out on the washer again. The appliance store where I purchased them no longer carries this brand. I am debating whether to scrap this washer or try to have it fixed. I am very dissatisfied with this brand. I sure thought I could expect more than 8 years out of them for the price I paid to buy them.

I love the fridge. We just bought it and I would have another one in a New York minute. But our fridge is having a problem and were hoping to get it fixed. The problem is that my crispers below are not meeting the thing on the top that closes them off. Weve gone to the people we bought it from. They came here to look at it, they forgot about it again, they came back again, now theyre coming tomorrow, hopefully to fix it. And I hope they can because I have lost a lot of veggies and stuff. Other than that this is an amazing fridge, the rest is great, its very, very quiet. I dont have to worry about hearing it. The ice cubes are pure and clean and nice. Its just great and it looks fantastic in my kitchen. It’s a counter sunk so it fits so well. It’s a good fridge.

Fisher & Paykel quicksmart washing machine front loader. Since getting this machine around 2 years ago, it hardly ever goes through a full cycle without an error blip, usually 37, or suds or just err flashing and blipping, it drives me crazy. I started using a natural very low suds home made powder and it stopped the blipping for a while, but now its back, and the drainage hose near the filter has never worked. I will never buy a Fisher & Paykel anything ever again.

I purchased Fisher&Paykel Refrigerator (model E522BRXFD) Oct. 2011 for its look and fit into my kitchen space. It turned out to be a serious mistake. Two years after the purchase, the plastic drain pan of the frig broke, which let water flow over my brand new hardwood floor for days. Not even three years after the purchase, the frig stopped working. The freezer part seems OK, but the frig compartment no longer cools even I put the temperature control dial to the lowest level. I called Fisher/Paykel and the answer was their repair technician was busy and I have to wait for a week for an appointment. Now I am stuck with a broken frig. I paid triple amount of money to purchase this Fisher&Paykel brand when compared with my prior Whirlpool frig, which I used 25 years and never gave me any trouble.

This is the third F+P 2-drawer dishwasher we bought; two of them are in our rental flats in London, England. Both have been okay and the service in London was excellent. The one we have in Pennsylvania, I knew when it was problematic there would be no service. These hicks here dont even know what the brand name is.F+P New Zealand recommended two service companies. First, one guy never heard of the equipment but booked his in law to do the service. On the day of the service after waiting a week, the wife of the guy said he has the flu and must cancel. We have been down since Christmas day and its now the 9th of Jan. She didnt know when he could reschedule. The other one had an answering service and I left a message 10 days ago and again twice today, the 10th. The service leads you to a message that says leave your number which I did now 3 times. And if we want faster service, email them at a certain address which we did only to get a message that 10 days ago they changed their address to something else. Still no calls. This is hopeless and I do not recommend anyone to buy this unit in the US unless you are in the bigger cities where service companies are plentiful and they know the products. I loved the unit until I tried to get it serviced. I will never buy another and we own 46 properties.

Just got the new drawer dishwasher and wasnt too pleased with the having to use the powder soap, after switching to the Finish pucks things improved. Dont care for the puck dispenser in cutlery holder - should be separate. There are no clips to hold small items like jar lids from jumping all over.

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and shes disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I’m very, very dissatisfied.

We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.Were still using the washing machine, and it still does an excellent job. The only problem weve had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didnt sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, Ive enjoyed using them.

I saw a Fisher & Paykel commercial about the type of dish washer that I wanted and from what I understand, theyre pretty much the only ones the make those now, the drawer ones. So when my refrigerator quit working, I decided to buy one although it was much more expensive but it had the drawer option that I wanted. The company has been very good so far. As far as I know, I dealt with just the company that I bought it from in the store, but as far as my happiness with the dishwasher, Im not really pleased. To begin with, we had the one that I ordered and laid for to be in stock and it was put in and for some reason it leaked immediately. Right after the delivery guy left, it started leaking, at least twice. Its been three times its flooded my kitchen floor, my hardwood floor. They called me that they were going to contact the company of Fisher & Paykel and find out if they were going to do anything about my floor, but I havent heard anything. Then they bought me a stainless steel one and put it in to replace the one that I ordered, which was a couple hundred dollars more and they didnt make me pay the extra money, which was nice. I have my dishwasher and I was happy. But since then, its only been less than a year and probably six months or so but the pieces inside where you stack the dishes are already breaking. I have to find another piece that I could put there so that I could get my dishes in there. Plus the fact that the chimes are so close together that you cant get anything in there except for a flat dish, unless you just take all of the things out and just have an open drawer. Our complaint is that nothing fits in them right and it doesnt clean as well as I thought they would. I thought they would be very good for what we spent on them. I put less and less in them just thinking itll get cleaner and cleaner because theyre in such a compact area. But they dont really seem to. And I follow all the rules on what they say to do and stuff but even so stuff is not as clean as I thought it would get. So I dont know what it is that keeps it from being clean, but I keep trying.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

Weve only used a Fisher&Paykel brand dishwasher both in our previous house and the one that we moved in to now. Theres just two of us so we dont generate a lot of dishes so F&P works out real good for us. I have recommended them to friends.

[COMPLAINT] POOR SERVICE! I had a scheduled repair / service on my washing machine today. The service was supposed to occur between 7 am and 12 pm. At 12:45 pm I rang customer service. They advised that there were many people off sick and the technician was running late. (My reply is why didnt someone ring me to let me know they would be late?) He would be at my house in 30 to 60 minutes. At 3:45 I rang to speak to someone to find out what was going on. I spoke to Daniel who then advised that the technician had tried contacting me but couldnt reach us. He double checked my details and everything they had was correct. He advised they could come back tomorrow as the technician went home. I advised I couldnt wait any more than what I had done today. I asked to speak to a supervisor, her name was Tanya. Tanya then said the same. I said this wasnt good enough that I had taken this much time off and she agreed. She asked what I wanted and I suggested Fisher and Paykel should pay for the repairs. She said they couldnt do this, but that something should be done. I asked what and she said she couldnt make that decision now and she would be back on Thursday to let me know. Fisher and Paykel you need to seriously pick up your customer service game. This is not appropriate.

I heard of Fisher & Paykel from Lowe’s. I chose them because of the look and the size. I went with the French drawer refrigerator. It’s 20 cubic foot. I was remodeling the kitchen. I’m enjoying it so far. My favorite feature is that everything is right there in front of me when I open it up. I have one critique that I wish they would do better. When you have to open both doors to access the vegetable tray or the meat tray, it would be nice if you can open either one or the other door, if the drawers have been cut in half and you can open one door and take one half the tray.

In most ways, this range is just what we hoped it would be, but the noisy fan that blows oven-cooling air across the burners whenever the ovens are heated over 300 degrees leaves us dissatisfied with this range. We have an open kitchen/dining/living room and the fan noise makes us avoid using the ovens if we have guests or just want a quiet evening. The good points for this range are many, however. We love the griddle and use it almost daily. It has even heat and very sensitive temperature control. Likewise, the burners are very nice. The simmer is just wonderful, just warm enough to keep a sauce warm but not hot enough to burn. The high range heats water very fast cutting the time for heating pasta water or bringing canning water up to temperature. Cleanup of both the griddle and burners is easy with the sealed cooktop. The grates are heavy and secure. Its easy to slide heavy pots across the cooktop. We bought a two-oven model for big family gatherings, like holidays. It is so disappointing that they are so noisy. So, overall, we really can not say we are satisfied, although we feel that the range is well made and otherwise well-designed.

This is the third refrigerator weve had in about two months. We had to get rid of two KitchenAids that were totally defective. We picked Fisher Paykel, and love it - the design, the ice maker, the water through the door. The only thing is, depending on the glasses that we use for the water, sometimes it piddles a little bit down the refrigerator. But I like the inside. I like the freezer. Were gonna be moving and were gonna buy another Fisher Paykel appliance.

I have purchased all these items and they have all malfunctioned just when out of warranty. I believe this is deliberate. The cost of repair is prohibitive to the extent that I have not bothered with the fridge or dryer however the dishdrawer showed an error code saying to call for a technician. I did this only to find that it worked again when the technician came out. I was forced to pay the call out fee for this. Most recently I wanted a new cutlery basket - not of my model but for the most recent one. I called and thought I had ordered the part - what arrived was one piece out of three. I called again and said I had not received all the parts and explained what I needed. I was then sent the same part that I already had again! I then called back and explained the 2 parts (each different) that I needed. I was then sent 2 of the same parts. I then called again and was told they could not work out which part I needed. We agreed I would send a photo and they would call me back when they got the photo. I received no phone call and called back. I was then sent a diagram to look at which I did and I explained which part I needed. I said that my dish drawer was 7 years old and I wanted the basket that came with the new model. I was then told that the part in the photo clipped onto the side of the cutlery basket. I explained that it was actually inserted into the cutlery basket. The man angrily repeated that it clipped onto the side and told me that it was the part I already had and did not need. I said that if read my email he would see that it was actually the part I needed. He then asked me for the serial number of the dish drawer. I said it would not help as the part I wanted actually came with the new model. He repeated angrily that he needed the serial number. I said that it would not help as my serial number was for a seven-year-old model. I said I would like to speak to someone else as he was upsetting me. I was then put on hold for 10 minutes. I then hung up. I rang again and spoke to Customer Care. I explained what had happened and advised that I still needed the part. I was told I would be called back about it. After 3 days I called back to be told that there were notes on the record to say that I had been called back that morning and a message had been left to say that the part would not be provided to me. I was near my phone at the time and there definitely was no call as verified by my phones missed call record. Ive now called again and am on hold - at this stage its been 35:07 minutes... I paid AU $1800 for my dish drawers 7 years ago - hardly a cheap product. My advice to anyone is: dont ever buy this brand. The appliances are designed to break and the after sales customer service is extremely poor. I have been treated with utter disrespect for my time and a complete lack of care for my feelings.

Adam the engineer was very good. He took the time to explain exactly what he was doing and left the appliance fully operational.

For 3 months I have been trying to buy a replacement water filter for my fisher & paykel fridge freezer - on line it tells me they are out of stock and to phone. On the phone I get confirmation that they are out of stock and given no confirmed date of availability. I am told to order and I will be emailed when they arrive - but remember they cannot tell me when that will be. Today I have ordered 2 at the whopping cost of £98 but have been warned that there are many orders ahead of mine as there is a huge demand for them and so I will have to wait my turn. The filter is an integral part of the function of my particular machine - so why is it impossible to pick up the phone or go online and order a filter and get one immediately? How hard can it be to stock enough to meet demand? We are talking about a simple water filter here - nothing more but for reasons best known to themselves - they will not maintain a sufficient quantity for its customers. Do I smell a rat here? Is there an agenda I wonder? Hundreds of customers are having to pay in advance for their expensive water filters to ensure that they receive them in the designated time stipulated by Fisher & Paykel. Frankly had I known I would not have bought from this company and certainly will not again.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

We as people have grown to trust in name brands, however those days have long gone. I consider myself an economist the type shopper researches not impulses when buying a major purchase however it has come to past unless you have disposable income and dont mind re-buying the same item within 7-10 years if you dont mind then read no further, this article, complaint doesnt apply to you.2009 purchased a Fisher & Paykel washer from Sears. Bought the extended service contract and within the first year the mainboard, the inner tub were replaced. I placed a complaint on this site several years ago and was notified while on vacation concerning my complaint. At first I was confused, caught off guard and shocked that F&P would intervene and take over the complaint and order the correct UPGRADED parts. Sears Tech had no idea were available and ordered the normal routine parts even when I mention the possibility I was ignored. In the end, Sears took all the credit and basically did nothing.Most reputable companies dont want complaint especially when they are logged with the BBB or Respectfully The Attorney General although some dont care. Brand name, dont mean a thing. It pays to buy cheap and skip the bells and whistles. It doesnt pay for the short time of enjoyment usually a one year warranty if the extended was not purchased and then hear we dont contact when the warranty about to expire. Sears tell lies I was contacted on items out of warranty and they wanted me to renew. As for Fisher & Paykel I should have requested a return after the initial replacement. I thought this company was quality. I was wrong.

We purchased our refrigerator in October of 2013 and we love it, the only brand that offers counter depth. The set up inside allows for storing plenty of food and beverages.

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

If you are buying based on reputation dont bother with Fisher & Paykel! On Jan 18 (2016) I bought a dryer (DE6060G1) and within a week the heat valve had broken. Thankfully 2nds World replaced the machine the next day. 6 weeks later and again, low and behold the same problem occurred. Unfortunately I had to use Fisher & Paykel customer service and what a nightmare! It would have been easier to buy a different brand than put up with the crap they delved out.According F & P as I use the dryer everyday its my fault (and no wonder!) the machine broke down! (that was repeated today when I spoke to the company again). Speaking to the lovely technician this problem is happening again and again with this model. But the company will not replace it with more reliable product (the proceeding one DE45F56) but will continue to send out what appears to be a technically faulty machine. Whats worse is that its going to take two weeks to get the machine repaired. WHY? My advice go for older model or even better go for a different brand all together, its so disappointing!

Well, our washing machine stopped working the other day. It would fill up with water, try to swish back and forth, but seemed very slow and almost stuck. By the time I got home, the water smelled funny from the wash. I tried to cycle it to the rinse and spin cycle to get the smelly water out at least, with no avail. I unplugged it, hoping it would reset. It would then start the wash cycle again, and it would chug a little then just hum, then stop and make an alarm - beeeeeep, beeep (like a fire alarm). So I emptied out the yucky water, and took out the clothes hoping maybe something was catching in it and it would start again. Chugged a little faster, but still stopped and wouldnt spin or drain. Emptied water again.Ok, Im tempted to take it apart but realized maybe it would void the warranty, so decided to google it and it directed me to this site. Boy was I in for a surprise. Based on the comments and reviews, I immediately thought of getting a new machine that was not Fisher Paykel. These units were bought for us in a new home in 2008 from the contractor, so I wasnt sure if my warranty was still good or not. To my surprise, I called the toll free number on this site, and immediately got a representative that deals directly with problems. No wait time. Lisa was very informative, patient, and understanding of the issue. We went through the flow sheet together to try and diagnose the issue. Still no resolution. She offered to send out a Fisher tech at a rate of $85.00 for the consultation and whatever time it would take them to fix it. She guessed maybe only 30 minutes.Lisa offered to supply the parts free of charge, although I might have been out of warranty. Parts could have ranged up to $350. I weighed out the cost versus buying a new unit, and I realize I still would be coming out ahead with the tech. Plus he would be there the next day. Tech showed up early at 9:30am and diagnosed that mattress pad material that we laundered and got stuck in the motor mechanism. Replace motor mechanism as a precaution but would have worked otherwise. Funny thing, I almost suspected that because after I removed the dirty stinky water, it smelled liked something was burnt due to being stuck. But once again, Im just a doctor and no handyman at all, but I still try to do things myself when I can. I always research first, then do.My experience with the company is 4.5 out of 5 stars. Lisa gets 5 stars, the 0.5 stars less was because the tech was there for only 10 minutes top and charged us $65 still? So I wasnt sure about that, but I wasnt home, and my wife didnt know what to expect. I would have challenged his rate, to see if he prorates it or not, but maybe they bill by the hour regardless. I wished he changed my control panel and water pump as a precaution because this seemed to be a known problem, but I wasnt there to ask him. Why? Because if that fails soon, then I will have to pay the service call again along with his time. I hope this doesnt happen, because I might not be so understanding after that. So my bills $150.00. Im very satisfied with how this went down. My machine works, but Im still cautiously optimistic about the longevity of this product. However, I do feel Fisher and Lisa will take care of me if future problems arise. Thanks Lisa, and good luck everyone!

Fisher & Paykel Activesmart 16.9-cu ft French Door Counter-Depth - Very happy with the refrigerator. Like the quality. A few items would have been helpful: i.e., only one ice cube tray, no egg storage container and a couple of trays for the shelves would improve storage. Based on a premium product would have expected all the above included.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only. On calling FP customer service, we were told we were probably using too much detergent. Ha, if we use any less, we wonder whether our clothes will actually be cleaned! So what do we do? This machine is less than 1 year old and its a disaster. There is no support from the store we bought it from (despite having taken out extra service warranty) and FP doesnt want to help either. Surely, a machine cannot be HE if after washing it leaves clothes with dark streaks on them, hence needing a second wash! I dont see the efficiency in that! There seems to be little option other than to take it to the scrap heap and buy a new machine, different brand naturally. Hunk of junk, never to be recommended to anyone.

Fisher & Paykel SmartLoad Electric Dryer DE62T27G. The dryer worked fine for 4 years - no problems until now. The heating element would not shut off even when the power light was off, that required us to pull the plug. I consider myself lucky that I was home and caught the problem else a fire could have occurred. Pushed the reset button and now no heat at all. Considering a repairman but am not thrilled about paying!

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

I purchased a dishwasher from Fisher and Paykel. So far so good, I have no complaints with the other one. It just finally drew its last breath so I bought a new one. I liked it because its a dual drawer but it is difficult to load.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

The first time I heard about F&P was when we lived in Charlotte… Guess I heard it advertised. And then the company that we always did business with, Plaza Appliance, were the ones that started carrying them in Charlotte. Actually, our appliance repairman recommended them because he said they’re so easy to fix and dependable and everything and they really did turn out to be true…We had to shop for new appliances because when we moved out of Charlotte the people who bought our house wanted our appliances so we couldn’t take them with us and the first thing we bought from F&P was a washer in 2004 (almost 10 years old). Then in 2008 we purchased a dishwasher. It’s just a little bit different… I got the two-drawer dishwasher and the top drawer is a little deeper. They were equal on the other one we had. But oh, I love the drawers! I heard that they were actually making them for other high-end companies. But I don’t know if they’re still doing it, but when they first came out, I think they premiered the double drawer. Lastly, back in May, we bought a dryer because our old Kenmore after 39 years died. People didn’t think I’d get that out of a Fisher & Paykel, but you never know… I really didn’t consider buying anything else other than F&P since we’ve already had these for such a long time. As far as what I’ve had in the past, we tended to keep things a long, long time until they just died. So we absolutely love the washer and never had a minute’s trouble; the dishwasher was 5 years old and we never had a minute’s trouble. And so, hopefully, it will continue to be that way…

Tonight is the third time that my washer has stopped working. It does not drain now and will not power on. This washer has been nothing but trouble since purchased. I regret ever getting rid of my old washer. It was dependable. I think this is a sub-standard product and after reading the reviews here, I see that I am not the only person that feels this way. You should not have to have service on such a new product as often as you do on this. I am in good mind to just junk it and go buy a cheap regular washer that I can depend on. I am very frustrated and I am telling everyone that I know to stay away from this product. I have called customer service and left messages, but so far I have not had a return call. The customer service is horrible, too.

I bought Fisher Paykel refrigerator in 2014. My refrigerator is not working since 4/10/2016. We ring their technician on 4/10/2016. He came on same day. He check then he told that, one part is not working so he came at night on same day. He tries but didnt succeed. He said that now another part is to replace. He told that he will get parts from Mumbai. After few days he told that now he will go to Mumbai & will bring parts with him. On 22/10/2016, he told that he bring part & will change today. I logged complain in Fisher Paykel on 22/10/2016. Then after nobody has approach us. My refrigerator is still not working.

My washing machine beeped on Tuesday and I followed the directions in the users manual to try to correct the problem. In the meantime the control panel was burnt out because the drain pump was broken. I called the repairman and he came on the following Tuesday and did not have a drain pump to install because they had just used the last one. I am guessing that there have been a lot of problems with Fisher and Paykel drain pumps. If I would not have tried to correct the problem, I possibly would not have burnt out the control panel. It is costing me $352 to repair the machine. I had ordered a brand new one, the same as what I had and I could have had it delivered on New Years Eve. I slept on it and cancelled the order because I thought I would be saving $300. The repairman said that they have replaced many control panels but Fisher & Paykel have corrected the problem by adding a fuse that will not cause the control panel to burn out. I would have hoped this would have been a product recall and saved a lot of people time and money. I really like my Fisher and Paykel machine but I am disappointed with the product not being recalled if you knew it was faulty. I would hope that I could be reimbursed some of the cost for the repair. The repairman was very knowledgeable and helpful.

I have organised 3 appointments due to their incompetence at knocking on the door as they have left a note each time saying sorry we have missed you. We had people home both times! We then had change go missing from when he was there. Coincidence? Maybe. It has been a month trying to organise it to be fixed and it still hasnt. Its a big job. The machine doesnt turn on and is unusable. It has gotten to the point of we need to use the dryer however have not been able to and require a full replacement if not dealt with immediately! I am very unsatisfied with this service!

I bought this dishwasher a few years ago. I thought it would be great because of the 2 drawers. It is the worst dishwasher I have ever owned. We had it repaired 6 times in the 3 years I owned it and the last time, it couldnt be repaired. In talking to the place I bought it, they put in a request for assistance from the Fisher Paykel Rep, who said there was nothing he could do for me. Very disappointing for a fairly expensive purchase. Ive gone back to Miele, which in my opinion is the best.

We went to Gorsuch Appliance in Canton and they were telling us about the Fisher & Paykel. My Maytag washer died after 18 years so I switched to the Fisher & Paykel on their recommendation. What sold me on the product was the no agitator thing and that it weighed the load. Also because Maytag is not what it used to be. I like the washer. Compared to what my other one was, its slow and I thought these new washers were faster. It takes a little longer, but I can get more clothes in. Thats a big plus. And Ive only had one time where it was off balanced and that was the first time that I washed sheets and I didnt read the instructions properly.

We went down to a place that has all kinds of dryers and they recommended the Fisher & Paykel gas dryer so we bought it. It had a little dent on it so we got a better price on it. We replaced a Whirlpool which we had a long time, and it seems to do just as well. Its performing pretty good and its convenient.

My wife has been complaining and she’s got arthritis in her back and she complained about the refrigerator down there and the freezer at the top and she wanted one with the freezer down and the refrigerator up at the top so she wouldn’t have to bend over. Whenever she had to clean it or anything, she was having trouble. Then they had a good deal on the Fisher & Paykel. This is the first one I’ve ever bought. Usually, we buy Whirlpool. But I believe it’s a good refrigerator so far. Our favorite is that the refrigerator is up at the top and my wife isn’t always fussing with me about it. The doors and everything on it seem very nice. There’s another nice feature about it - you got a buzzer on it if you left the door open. So far, I’d give it 5 stars. I haven’t had any problem at all.

We are on our second refrigerator from Fisher & Paykel. FP replaced the first one after one year of constant problems, frustrations and technicians repairing it. We had the new one for one week and a part just fell off the interior of the door so it would no longer self close on one side. After 2 years, we got an error code for fan failures which, according to the manual, was highly unlikely to ever happen. Repair man came out and replaced the fans. One month later, I noticed the upper fridge area was not very cold, so I adjusted the setting towards colder. A few days later, my husband opened the freezer and ice had accumulated everywhere. We inspected the door seal and all around the drawers and nothing was blocking or preventing the door from shutting. Repair man came back out, inspected the seals as well and determined it was from a leak somewhere in the back of the unit. FP said we were most likely at fault for leaving the door open. Not true! They said we should unplug the unit, remove all food and let defrost for 24 hours. Repair man said that would be such a huge mess and inconvenience for something that will just recur again. I called FP back and got the usual run around with their terrible customer service people. I have wasted so much of my time dealing with Fisher and Paykel. I just want my money refunded so I can buy a product from a reliable company.

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. Its not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.Would have been helpful to at least speak with a manager, or be reassured that given it was their error, or case would be prioritized. Debbie at customer service said nothing can or will be done, was unable to reach a manager, said Josh (the technical supervisor for our area) should get back to us within a day or so. Very reassuring (thats sarcasm). I find it very strange. Dealing with a mistake can be so easy with an apology, acknowledgement, and reassurance. None of which were provided.

I bought a Fisher & Paykel dishwasher and refrigerator quite some time ago. After 3 or 4 years, the dishwasher was deemed beyond repair so we had to buy a new one. The loading on the new dishwasher is worse than the previous one and neither one of them were very good. We have a very narrow kitchen and the fact that these are drawers rather than the drop down door is very helpful and thats why we tolerate the other shortcomings or things that have changed. The machine is so complicated that it doesnt run well and it cant be fixed when it breaks.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

We have been the proud owner of a two-drawer for approximately 9 years. We liked the design so much we bought the dishwasher in another state and transported it to Florida of installation. We have turned a deaf ear on the fact that it is noisy due to the fact that we liked the convenience of it so much. Well, things have started to go wrong with the unit which include losing the backlighting on one of the displays, total breakdown of the plastic trim plates and failure of the drawers to drain. At times, the bottom drawer has in excess of one inch of water after completion of the cycle. The other day, I called the customer service number and spoke to a lovely young lady who attempted to address my concerns, took down all of my identifying information and advised me that she would attempt to obtain some sort of assistance for me toward the purchase of a new dishwasher. My wife and I agreed that based on the age of the unit, it is probably not worth the expense of having a repair person visit, diagnose the problem and obtain all the parts that would be needed to get it running and make it look good again. To my dismay, I called back today, provided all of my identifying information and learned that my call was not on file and therefore, nothing had been done on my issue. What a shame because even though these units do not get great reviews in the United States, my wife and I were willing to take another chance on a new one instead of buying a conventional one. We had had a pretty good experience with our unit and are just hoping we can get some assistance, as these dishwashers are very expensive. I would think that a company with the good reputation of Fisher and Paykel would want to ensure that their customers are satisfied for the life of the appliance. I am getting the feeling that they are really not interested in helping me at all!

I have a Fisher Paykel 12 year dishwasher Model DD603. And when the top drawer stop working I did not wanted to call the factory service because I thought about the high cost of factory service calls. What a mistake that was. After checking with several local appliance companies I finally located one that said that they did work on Fisher Paykel dishwasher. After three visits during one month and after replacing several parts the serviceman finally gave up and said I cannot fix it, please call the factory service.I did send an email to Fisher Paykel service department and I received an immediate response confirming my request and 2 days later the service call was confirmed. The friendly service man arrived early (something very unusual for servicemen). It took one look at the dishwasher, did a five-minute software diagnostic, remove the front cover of the top dishwasher and point at the control box and said that is what is wrong. One small plastic tab of the control box was broken and the box was loose.He explained that because the age of the dishwasher the plastic becomes brittle and started to break. Gave me the price of the new box, very reasonable and mentioned he had one on his truck. He went ahead to get the new box. Close the cover, tested the dishwasher and he was out to the next service call in 20 minutes. It cost me $330 for a job well done. Great service and if you have a Fisher Paykel dishwasher do not call any other than the service department of Fisher Paykel. Great service. Thank you.

I feel that it is only fair that I leave a positive review for Fisher Paykel after the two negative ones I left. After having issues with my dryer and then my washer, Lisette of Fisher Paykel has been very helpful. When the bearings on my dryer needed to be replaced, the company paid over half the cost. When the water pump on my washer broke shortly after, the company is going to pay for the pump. Their customer service is excellent. Thank you so much.

I got the Fisher & Paykel stove because of the design. They have really nice clean lines. It has multiple setting burners and I can go through super simmer. Its a high quality product with very good aesthetics.

I was told in the store that the Fisher & Paykel refrigerator was a very quiet model, but its not. Its noisy and I did have to call them because since I got it, I cant sleep at night. Its cycling continually and extremely loud, like a jet taking off. The technician came out and said that I didnt have much in my freezer and suggested putting in jugs of water. But since then, I do have a roommate who uses the freezer and its a bit quieter, but not as quiet as I thought it would be. I had been concerned that my old ref was not energy efficient and thats why I got rid of it and got this one and it seems to be functioning okay, but I dont know how much energy its saving me. I am disappointed with the noise and I check back at the store and they said well, the new appliances do cycle on and are sensitive to drops in temperature. So it could be I didnt get complete information and didnt research this completely as I needed to. Im happy that its got a modern design and I like the size. If it were a bit quieter, I would be happier.

I got a washer and dryer by Fisher & Paykel. I went to Fletcher’s Appliance here in Nashua and I have a good friend. He was a repairman there for the company. And one day, we were looking at different things and I asked him what he thought. He told me Fisher & Paykel is one of the best. He says they have no transmission and explained different things about the machine. He also said that a nursing home had one for 13 years and they just finally got it repaired. And I liked the features of it. The only thing I’m not crazy about is the dryer door. The way it opens. I think it’s kind of old-fashioned. The newer ones fold down so that you can use the door if you need to set a pair of socks or something on it. I’m partially handicapped so I sit on a chair to do the laundry. I was hoping to go on and put my chair there. But other than that, the machines are fantastic. They run great. I’ve had no big problems so far with them in the short time I’ve had them. I’d say they’re wonderful. It’s funny the guy that delivered it couldn’t get the washer to work to pump the water out. And he left and my older son went down and one, two, three, he made it work. Otherwise, they would have sent out a repairman for the first day that it was delivered. And I said to myself, “This is crazy. I bought a brand new machine and now I need a repairman? This is just isn’t working out so good.” But it was just something that they messed up on.

We were buying new appliances because ours were 22 years old and the refrigerator was starting to have issues. We only had a 30 opening and we werent satisfied with any of the big refrigerators until we saw the Fisher & Paykel. I couldnt get it out of my mind and we went back and bought it. Compared to other models Ive had, its excellent. Its got the bottom freezer, which we love. We like how the shelves are. Its got such clean, nice lines. Its so beautiful we dont want to put anything on it to cover it up.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

After a great deal of research, I learned this refrigerator has the least depth of any other on the market that includes a water dispenser. This is due in part to the fact the ice maker is not contained on the door; the icemaker is contained in the bottom freezer. Yes, you have to scoop out the ice manually, but the depth space savings is worth the trade, and the chilled water dispensed doesn't require ice. Although I initially thought it pricy for a refrigerator, it was my only option for the space in my kitchen. I ordered it on a Sunday evening and it was in my kitchen Wednesday afternoon. I love this stylish and sleek refrigerator!!! While 17 cubic feet may seem small, it is an ideal size for most families. In most cases, the items stored in the back of a refrigerator are forgotten or the space isn't really used anyway. There is so much shelf space that I was able to get more in this refrigerator than my previous larger unit. I was surprised to find that the water filter is not contained within the unit. The filter holder mounts to the wall, or, in my case, an adjacent cabinet, and just the water line attaches to the unit. This perhaps goes with the philosophy of no wasted space in the unit. I opted for a three year extended warranty for just over $100, but I am optimistic I won't need it. I'll update this rating if I have problems with the unit, but so far I have absolutely no regrets.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

You should have minus stars for F & P.8-month old fridge stopped cooling. Called F & P warranty repair, they sent Integrity Appliance. first call to F & P was 6/26/11, over the next 5 weeks they sent Integrity (usually with a long wait between to repair Fan motor control, then main contorl, then temp sensor, then PC fan. Never worked, although repairman declared it fixed. I requested replacement (5 weeks without a cold fridge in summer) and they made noises each time, but still decided on repair. They also said that since I bought from an open box store, they consider it refurb and would only replace with a refurb (watch out for Weiler Group, too- they dont disclose this at time of purchase). I was promised a call from a supervisor Monday 8/1 regarding replacement, but no one called. When I called today they said that theyve been in touch with Integrity and the repair company has ordered the part and is trying to schedule another repair. Integrity left last Fri after replacing the PC fan and again declared it fixed, although it was melting what little I had in the freezer - liquid popsicles and ice cream, soggy frozen peas. So how Integrity knew to order a part tfor something that was fixed... I also submitted my list of lost food (partial, actually, I got tired of making the list and going to the store to check prices) over $200 worth. I was told by F & P to submit a list with prices, since I didnt have photos - when I came home to fing everything spoiled I didnt think of photos I thought of getting the rotten smell out of the house. As to foday theyre going to investigate my claim - so now they seem to be renegging on that too.Since I was 99.999% sure they wouldnt replace the fridge, I spent more of my own money and bought a Kenmore over the weekend - I need a working fridge, and I have no faith in F & P, a company I found to be unethical and dishonorable. What I want now is 1)Id settle for $800 of the &1600 I spent on the useless box they call a fridge and 2) I want the money for my spoilage.

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

About the washer, dryer, and dishwasher.The washer has done great. The dryer is constantly broken. The dishwasher simply does not clean dishes well at all. Ive had Kenmore and Maytag and would recommend either over these worthless, expensive pieces of junk. The dryer heating element has burned out six times or more. Clearly, there is some defect that should warrant a recall. Dishes have to be pretty much washed by hand before putting them in the dishwasher. It is worthless.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

I have a 10 year old 48” range, priced at approx 8k+. About two years ago, I had to replace all of the interior shelves, at my cost, because they had rusted so badly they would no longer pull out. This year, all of the plastic on the front knobs have puckered and bubbled off, presumably from the heat of the door being opened when the range is on. Customer service has basically said oh well, and has refused to replace the knobs. After replacing all the shelving I certainly won’t pay for new knobs too. The customer service in New Zealand is certainly not what we are used to in the U.S. For the price of this range, they should stand behind their products unconditionally. As I told them, I have had KitchenAid ranges last longer with no problems. So, bottom line, if you are looking for a range with all the bells and whistles, be sure to go for a U.S. company! Oh, and the range has never kept accurate temperatures to boot!

The F & P washer and dryer were on sale at Sears and it was a really good sale. But it has one problem... when it spins, it spins out water out of the thing.

I purchased the double dish washer from Fisher & Paykel. They have high quality products. It measures up pretty well to other appliances Ive looked at. My favorite feature on the dish washer is the 2 drawers.

Weve had a Fisher and Paykel washing machine for 12 years. Its durable and the drying cycle, spin cycle is exceptionally good. We have called several times for service and its lacking. We had to go through the store that we bought it from. They were unsure of just how the service was going to be. They gave the names but I dont think they really knew what happens beyond that. Its a typical retailer, you get them on the phone; say you got some service problem and thats probably the last thing they want to hear. I like the brand. I would definitely recommend that particular product. As far as service wise, I think they have a long way to go in making people feel good about the service.

The guy who has fixed our appliances in our house recommended the Fisher & Paykel washer. He said it was a really good washing machine. He has seen it. He’s installed it a few times. He thinks it’s great. And weve used him for years so we trusted him, so we bought that. We have been happy with the washing machine so far.

Awesome dishwasher. Great set up. Super quiet. Best dishwasher we have ever owned.

Great equipment. This is the 2nd F-P dryer we have purchased! We are a totally satisfied customer.

I bought a Fisher and Paykel refrigerator. It was one of the few fridges that had the right size dimensions to fit in my kitchen. In terms of performance, there are some good things about it and there are some things I’ve been disappointed about it. I like the quality of the shelving, that it’s glass and that there’s metal on the doors. The fan inside the refrigerator is a little loud, that’s one of my complaints. The other complaint is that it doesn’t make very much place and I wish the freezer was a little larger. It’s kind of funny, sort of V shaped. Because of that, it doesnt hold as much as it could than if it was more like a traditional square shape. This F&P refrigerator did not meet my expectations considering the price.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

Im a kitchen and bath designer so I know about Fisher & Paykel. We have them in the showroom at the last place I worked, and I inherited that when I bought the display, when we downsized after the crash, and I just replaced it. I put it in my sister and brother-in-laws house, and they love it. Its a great appliance for Californians and retired people who are you know downsizing their homes, as their kids go off to school. Its also great for young couples with kids because they can do one load. The dishwasher is great because of the two drawers. Besides, its a New Zealand product.

I purchased a FP washer & dryer in 2008 with good recommendations. What a disappointment! Noisy, noisy, noisy. Im embarrassed when we have company and they ask, Whats that noise? I am embarrassed to say its brand name. This is supposed to be a good washer and dryer. The washer is off balance with every load of sheets I wash and plenty of other loads.What an inconvenience to constantly try to re-balance the loads. Also, the design of the dispensers is awful. I have to take them apart and clean them because disgusting black stuff is lurking under the covers. The dryer takes so long to dry. The lint bucket is emptied after each load but about monthly, my husband has to take the lint filter assembly apart to clean the internal parts or the sensor gets covered and the dryer works even longer.Ive been using automatic washers and dryers for 42 years and have never been more dissatisfied. I will never recommend FP to anyone, in fact, my recommendation for an FP product would be to stay away!

I bought this F&P dishwasher because were renovating. Ive had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. Its fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

I have bought Maytag dryers for many years and after trying to repair my old one, I just gave up and looked around for a new gas dryer. I finally found exactly the type of dryer I was looking for. To my surprise, it was not a Maytag, it was a Fisher Paykel. I was not familiar with this brand, but it was just what wanted. I have now had it for seven months and I couldnt be happier.

I purchased a Fisher and Paykel fridge model e52213. We had issues with the ice machine not working and then the water dispenser stopped working shortly after buying the fridge. The fridge technician could not isolate the problem. We had ongoing problems with ice temperature and back light display. I sourced the issue with the fridge myself due to the smell of burning wires in the top of the door. I noticed that the wire has no second insulation and that the action of the door could wear or cut by crimping in this area.Three of the wires on our unit have been cut and the other wires are bare. I feel this could be the cause of problems for a lot of other people with this model fridge with ongoing beeping and flashing lights and no temp control. Our fridge is just out of warranty but if the wires had not rubbed or crimped, our fridge would still be operating. I feel this is a design hazard rather than a warranty issue. Our fridge is a right to left opening model. I am not sure if this would make a difference. Looking forward to your response.

Dont throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Dont throw them away. They can easily provide household power for energy efficient appliances. Google Fisher and Paykel generator.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

I wanted the tri-folder, the French door refrigerator, and when I found out that a full-sized one would not fit in my house, I started looking for the counter-depth one and I happened upon the Fisher&Paykel. I like to shop through Lowes because of their stuff and I found out Lowes sold them and serviced them. But they really should have one on display so people can see them and see what they look like. Because you really have to see it to appreciate it. So I contacted a Fisher&Paykel place out in California and asked them some questions and I told them I wanted to see one first. They sent me some sites by Lancaster, PA which I ended going to Mount Joy to see one on display but I didn’t buy it from them. I ended up going to it was like an Ace hardware store that sold the appliances... And oh my God, I love it! My Fisher&Paykel refrigerator performs beautifully and its sleek. Even the delivery guys had never seen one or heard of them before and they were just all over it, looking at it and thought how nice it was. And the size of it is just fine for everything for where its at. Anyone looking for one especially for a counter-depth would be worth their while to check this Fisher&Paykel refrigerator out.

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly. The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

We bought a dual drawer Fisher & Paykel dishwasher in 2009 for a house that we were building. Due to problems with the builder, the dishwasher sat unpacked in a garage for a year. When it was finally installed, it didnt work! First, the bottom drawer didnt drain. We called a plumber to come look at it. He called the Fisher & Paykel appliance rep. They recommended that we install two separate drain lines. It still didnt drain. The appliance guy and plumber each came out again and we even tried a different plumber. Now the bottom drawer drains but the top one doesnt, which completely defeats the purpose of having a dual drawer dishwasher. We contacted Fisher and Paykel and Lowes where we purchased the appliance and neither would offer any assistance as the warranty had expired. We have only used the machine 20 times. Its such a shame and waste. Our KitchenAid dual drawer dishwasher at our old home worked much better with no problems. We had bought this one because we were told it was quieter. It is quieter because we dont use it