Love our new oven. Works better than other top of the line competitors. Looks sleek too! Best appliance purchase in our new kitchen.

7/28/14 I have not been able to find any good reviews of this product, so I'm going to do my best to give one to help others as they consider buying this fridge. I know people want to know how a product lasts over time, so I'll do my best to remember to keep updating this review. As of today, the fridge has been up and running for 2 days. It is important to note that our fridge is a B-stock unit (was returned by someone, but never used. They listed the reason as "damaged packaging"). We did not buy through this website. THE BACKSTORY Our previous fridge was a big 36" standard depth white GE side-to-side that someone gave us for free. We knew it was only a temporary solution, and started saving for its replacement for when it would die on us. The rest of our kitchen appliances were stainless, so we were looking forward to the day our big white fridge kicked the bucket so we could have a more uniform look. Yesterday, we got home from a trip and our fridge was making loud and scary noises that wouldn't stop. We saw this as the perfect excuse to make the switch. I had heard of Fisher and Paykel before, and was told they were a good solution for a long-lasting fridge without all the unnecessary bells and whistles (that end up breaking and causing service calls down the road). I also thought this was the most elegant looking out of all of its competitors. I like the simple, flat look of this unit. I headed over to our closest appliance outlet store and found a B-stock unit that was never used (still had the plastic wrap), but had a dent in the back. We saved a thousand dollars on this unit because of a dent nobody would ever see. Score! INSTALLATION I took it home in my van and let it stand for 8 hours before turning it on (guy at store said this was important to do so all the liquids in the compressor could settle into place after transporting it on its back - better safe than sorry). During that time, I installed the included water filter and hoses to the fridge. It comes with everything you need except the piece that actually taps into your water line. Since we already had that from our previous fridge, this was a breeze. No need to call a plumber. The instruction manual was very easy to follow on installation of water components. I am the least handy guy you could know, so trust me when I say this was easy! During the time the fridge sat unplugged, I also wiped down the shelves and bins, took off the plastic wrap, and read the instruction manual. I HIGHLY recommend reading the manual. There are so many features in this fridge that aren't highlighted on the companies website that I never would have known about had I not read the manual. I'll go into more detail in the "Features" Section of this review. After the 8 hours, I plugged the fridge in and let it get to its proper temperature (about 2 hours). I used this time to adjust the front legs (it is supposed to be raised up 1/2" higher in the front than the back for ease of door use). During this time, the exterior sides and back of the unit got HOT! Like, I'm afraid this thing is going to explode, hot. Thankfully after reaching its desired interior temps, the exterior cooled off substantially. Today, it isn't even warm. I made sure to run all the air pockets out of the water line, and discarded the first few batches of ice as instructed. FEATURES First of all, keep in mind that we were previously using a big, standard depth side-by-side before, and have never had a counter-depth fridge, or one with a freezer on the bottom. Having made the transition, it is clear that these fridges are not for everyone. I'll try to explain in more detail as I go. - Counter-Depth: This opened up our kitchen far beyond what we were expecting. I know its only a few inches shallower, but it made a huge difference for us. Our kitchen just got bigger and brighter! Our fridge is no longer the elephant in the room. This fridge looks great, but blends in. It does come with some trade offs. The depth of storage in the fridge is very shallow. For example, I don't see the ability to fit a large pizza box in the fridge or the freezer (untested theory). - Doors: I've been to some peoples houses where their french doors were really hard to either open or close. These open with no problem, and close even easier. The freezer door is a bit harder to open than the fridge doors, but not difficult by any stretch. - Hidden top hinges: I love how the top hinges are covered in the front. It is a small attention to detail which really makes this thing look clean and sharp. It also makes cleaning the top of the fridge so much easier! - Water dispenser: Some people may not like that this doesn't have a door ice dispenser (ice is dispensed in a bin in the freezer). It is perfect for us, I love the shallow water chamber that doesn't cut into storage space on the inside door. It also is easier to clean, and you can fill any size container without worrying if it will fit. For us, the water comes out fast, and fills things up quickly. People who like to set a glass in the water cavity and walk away while it fills up will not like this feature. It is too shallow to set a glass in, you will need to hold it the entire time. Not a problem for us. - Shelving: This model has 3 shelves (2 of which are height adjustable). These shelves go across the full width of the fridge. Some of this units competitors have adjustable shelves that only go halfway for more customization, but in my opinion that is just more breakable pieces, and it cuts into the amount of things you can store. The full-width shelves work perfectly for our needs. Also, many competitors' fridges have white plastic spill proofing around the edges of their shelves. In my opinion, this makes a fridge look cheap and flimsy. The ActiveSmart fridge has beautiful brushed metal spill proofing, it looks so much more elegant and uniform. Sounds like a small thing, but it is one of my favorite features! - Door Storage: Because of the shallow water dispenser, you get full storage on both doors. This increases the storage like no other. There are large compartments with dividers for gallon sized jugs and tall items. At the top of each french door, there is a compartment with a lid for butters or cheeses. Our previous fridge had one of these compartments with a rounded lid, it really limited storage, but these have a squared off lid that allows you to stack items without worrying about closing the lid. My biggest complaint of this fridge is that these lids don't stay open when you lift them. So you need one hand to hold the lid open, and another to grab whatever is inside. It may sound negligible, but i'm usually holding something else when I need something from these compartments. Hopefully I'll get used to it. As of right now, it's really annoying. - Wine/Bottle holders: There really isn't a place in this fridge where you would be able to store a wine bottle standing up other than the doors, so they included 4 horizontal holders that clip to the back of every shelf. These holders also stack upon another so if you don't have 4 bottles to hold, they don't take up a lot of room. Very thoughtful feature. If you insist on storing your wine or tall bottled drinks standing up, you may not like this fridge. - REMOVABLE BINS!: This is my very favorite feature of this fridge. All drawers in the fridge and freezer are actually pull out shelves with clear bins sitting on top. This is so useful for so many reasons. Instead of shuffling through the vegetables or fruits to find what you are looking for with the fridge doors open, you can just pull out the desired bin and take it to the counter, find what you need and easily put it back. The same is true for meats/cheese bins, frozen drawers, and the ice bin. Saves tons of energy. Also, it makes cleaning drawers out a breeze. Just pull it out, rinse the bin in the sink, and dry out. I love this feature! - Crisper drawers: Like most fridges, this has separate drawers for fruits and vegetables with a separate humidity setting for each. Keep in mind, you need to open both french doors to pull out the drawer. Even though there are two separate sections, the full drawer they share takes up the full width of the fridge. People who only want to open one door and pull out fruits or veggies will not like this fridge. - Meats and Cheese Drawers: I like that there are two separate sections for these. We use the left one for lunch meat and cheeses, and the right one for other meats (steak, beef, fish, etc...). It is especially nice to use one of these as a dedicated meat thawing section without worry of any juices finding their way to other items in the fridge. Again, you need to open both french doors to access these compartments. - Lighting: Our previous fridge had a light in the top back center. If we had anything in front of it (which was always), it would darken the rest of the fridge, making it difficult to see other items throughout. This fridge has a strip of LED lighting at the top front of the unit which allow for full illumination of the entire contents of the fridge no matter how you have your food arranged. Very nice touch! There are no lights on the doors, but enough spills from the inside of the fridge that you will be able to make out what you need even in the middle of the night. - Ice machine: Since this is only our 2nd day, all I can say is it works as advertised so far. I know the ice machine is usually the biggest issue people have with any fridge, so I'll keep my eye on it and let you know if anything weird happens over time. The default setup is that in the freezer, there is a top shelf with 2 big bins across the width. In the left big bin, there is a smaller one that takes up half the width of that bin, and that is the ice bin. If you require more ice, you can just remove the smaller bin and let the ice dispense into the bigger bin. With either bin, it is supposed to stop producing ice when it is full. If you need even more ice, you can fill up the big bin on the left, switch it with the right bin, and fill up that one too. Lots of versatility, and the removable bins are great if you are entertaining! - Freezer: The freezer has a top shelf that pulls out with the ice bin, plus a bin and a half of storage for other things. Then there is a large cavity below for the storage of everything else. If you are a person who usually packs out your freezer of your current fridge, I don't think you will enjoy a counter-depth freezer-on-the bottom model. This is definitely more for the person who has a larger ratio of fresh food to frozen food. I can easily see people needing to dig around the lower cavity if they over fill it. For our family, we don't need much freezer space, so it works perfect for us so far. - Noise: As of right now, there is a constant hum that is about the volume of somebody whispering softly. It is audible, but not something you can hear unless you are in the kitchen. I'm not sure if this will always hum, or if it is just because we haven't filled up our ice bin to the top yet, and the ice machine is constantly working. I'll update the review when we find out. - ActiveSmart Tech: I don't really know what it is, other than it's supposed to do a good job of keeping your food cold. Mission accomplished so far. - Other features: Sabbath mode, open door alarm (90 seconds for fridge, 60 seconds for freezer), ability to turn off open door alarm (for cleaning), water dispenser lock (for cleaning or curious kids), ice bin on/off, fast ice, temperature controls, bottle chill function (allows you to chill a beverage quickly in freezer, and will sound alarm when it is done), fast freeze (for quick freezing of fresh food), water filter replacement indicator, lock fridge controls (for cleaning) and others I'm sure I'm forgetting. Fridge controls are located inside the fridge. WHO WOULD LOVE THIS FRIDGE People who: - Have more fresh food than frozen food - Don't need to store extra deep items (large pizza box, for example)* SEE UPDATES - Appreciate removable storage bins - Like sleek, simple, modern design - Want to maximize the storage of the inside of their fridge - Like good lighting - Want to be able to fill pitchers and other large containers from the door water dispenser - Want easy opening and closing doors - Want to be able to view everything in their fridge at a glance without needing to move things out of the way. WHO WOULD NOT LIKE THIS FRIDGE People who - Want a door ice dispenser - Want exterior controls - Have need for lots of freezer space - Need to store deep items (large pizza box, for example) *SEE UPDATES - Want all the latest buzzword appliance features - Want to be able to access fruit/veggie/meat/cheese drawers with only one french door open - Want completely silent operation* SEE UPDATES I hope that is helpful!

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

Now as you are now aware, the initial report was due to the fridge freezer over icing around the fan area on the rear panel. In memory all that was fixed was the rear panel. The fan cover/vent was not even replaced and was left without one. I dont believe anything was done about the over icing of the back fan area. Then in late September 15 my customer reports the freezer is still defrosting intermittently throughout the many months, but only occasionally.So in September your serviceman visits and says its the door hinge/latch not closing properly causing the light to come on and thus defrosting the freezer. So he fixes it, then the problem continues. So then he orders new hinge latch parts and replaces it and the problem continues. Meanwhile the month and another month has gone by where my customer has a freezer which is defrosting all her food. Food is expensive and she has 6 children and is pregnant. So by now I have spoken to management in your service department a several times to discuss a fast solution. To be informed nothing can be done except send another service man out to fix it.I requested a different serviceman as he has not been able to fix the problem, always stating it is the door hinge/latch. I think he has been there 5 times now. Your management team advises me the serviceman is the person who decides if the fridge can be fixed or not. If he states it cant then the item will be replaced or refunded. (The technician states he is not allowed to report it cant be fixed. He HAS to fix it!!!) So now we are in December the heat is coming in, xmas food needs cooling and the fridge is not keeping the food cold enough either.The lady is pregnant and concerned she may get sick from food/dairy that is not being cooled effectively. So last week I asked management to send another technician. They said this was not possible but they will instruct the technician to ring the service team to discuss the fridge while he was there, to insure the fridge was assessed correctly. To ensure this was going to happen I, the manager of the appliance rental company, attended todays visit to hopefully finalise this ongoing saga. The technician immediately commented on the hinge/latch again.I reported to him that the new parts he replaced did not fix the freezer door coming ajar when the fridge door closed, because I myself checked the problem the very evening he fixed it. And the problem was not any better. I advised of him having to ring the service team while we were all present. He said he had no instruction to do so. But he did, which was a waste of time because your phone service consistently takes close to an hour to speak to someone. I know because I have had to ring this department many times now.So I communicated I dont believe the door is the initial issue. It may be now as it has been tampered with a few times to fix it. Much to his frustration he started to investigate into the freezer. Oh he reports the fan has been intermittently turning off/ not working, therefore this would defrost the fridge slightly and intermittently. I looked in and the fan area, behind the rear panel was solidly blocked with ice, preventing the fan to turn even if it did work intermittently. He says thats ok we will just order all these parts and replace them in a few weeks.When the fan was reported faulty/broken I believe this was the cause of the very first problem back in October 14 and explains why the freezer has been intermittently defrosting. Your technician said it himself. MEANWHILE the lady is losing all her food (which is expensive), the heat is upon us and christmas is here. AND WE ARE STILL WAITING for a fridge to be working. The lady also wants to be reimbursed for food expenses as her patience has also run out. Initially I wanted the fridge replaced. Now after months of ineffective service, I am expecting a refund as it would be bad business to purchase/rent any of Fisher and Paykel appliances simply due to your warranty service procedures.So what to do now? As it is now heading into the 4th month and I think the 5th visit to fix this fridge, and it is still not fixed, I have no more patience. I will not be ringing anymore to be told all you can do is send the technician out again, to assess and fix it. This seems to be the solution even when the fridge is not being fixed. Please consider this email as a formal complaint to be forwarded to the relevant department. Please also be informed I will be sending this email to Consumer Affairs and providing feedback on Fisher and Paykels Facebook on the very poor warranty service provided by your team.I have been continually bumped to alternative team members whom contradict what can be done about FIXING this fridge. I am an appliance rental company whom purchases a lot of appliances. Under no circumstances will I purchase another appliance manufactured by Fisher & Paykel. I will also be informing the 110 franchisees of the ineffective warranty service your company provides. In our business warranty work costs us time, money and sales!

I have had the engineer in 5 times and the dishwasher is only a year old. From day one it was not washing properly and was told by a number of engineers that it was the powder, then was told the dishwasher tablets formula had been changed. Was also told to put the tablets down the side of the draw. They tried to change the settings 3 times and it still don’t wash properly. My grandchildren have been in hospital with bad stomachs and we have put it down to the substandard dishwasher. We were told they would replace it and had a call from them but they have never come to replace it. I have called them at least 20 times and emailed with no outcome. My next step is to arrange a solicitor to get my money back.

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

I had the pump and panel replaced (by a Fisher&Paykel recommended company) at a cost of about $400. Later had another problem with the washer and called a different repairman who told me there was probably no need for the replacement of those parts. The problems this time were due to something getting caught underneath something and was a simple repair for him, at a fraction of the cost for the parts replacements.

Every white towel we washed, including high quality ones purchased this year, has developed holes. To be sure that we weren’t adding too much bleach, we have only filled the bleach dispenser half full and diluted it with water to the fill mark. We are about to throw this washer out and get a different one. Another thing we don’t like is that you can’t fill the tub with enough water to just soak things.

I needed new appliances for our remodel. We went in Pacific Sales and I wanted a dish drawer dishwasher and thats why I chose the Fisher & Paykel. Its excellent and I love it. I like the drawer. You can split it and it pulls out without having to lower a door. Its functional as far as inside and has all the different ways you can load the dishes.

We were looking at the appliances at the store and the size of the Fisher & Paykel was convenient for us because we had a special place to put it in. Were very happy about it. I like it so far. Its very nice. I love the way it washes and removes stains. The one that I had before was 25 years old so I didnt have the gentle cycle and all those other options.

I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldnt answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.

I have owned a top loading F&P (Ecosmart) washer and dryer since October 2008. They worked great until the warranty ran out. My dryer stopped drying clothes and had a repairman come out to discover that it needed to be reset. Now, it is starting to still leave clothes damp, even when using the extended dry. My washer within 2 weeks stopped working as well. The repairman came out and stated that the pump needed to be balanced and could possibly go out. Within 3 weeks, the pump on the washer went out. I had the repairman come back out and he had to order the part. 2 weeks later, he came back out and installed the new pump. Now a month and a half later, the circuit board is starting to have problems. I can no longer use the regular cycle which by the way is the cycle that is suppose to try to re-balance a load if the washer thinks that it is out of balance. So what is F&P going to do about these issues? By what I have read, absolutely nothing. They will call and try to make a nice attempt at resolving the problem but are they going to purchase a new washer and dryer for me or replace the ones I have? I highly doubt it. I will never buy anything that has the name F&P on it again.

I have a Fisher Paykel drawer dishwasher and it was the best home purchase I have made to date. To be able to wash a large loan of dishes or a small load with the bottom drawer is truly a especially since I have small children. Thank you so very much Fisher Paykel for getting it right!!!

After posting a complaint about my Fisher & Paykel Double Drawer Dishwasher, I was soon contacted by Ms. **, Customer Service Manager in North America for Fisher & Paykel. What a pleasant surprise to speak with someone so professional, knowledgeable and interested in correcting the situation. Not only did she apologize for my prior frustrations contacting F & P customer service, she also personally managed the review and repair of my machine. I am delighted to report that the machine has been working without incident for the past month. I applaud Ms. ** for completely turning around my opinion of F & P and Consumer Affairs and for providing a forum for this to happen.

This is my 2nd F/P washer and dryer. My washes are clean but often very tangled due to the absence of an agitator. The machine is usually quiet. The spin is awesome with the wash almost dry at the end. The top loading dryer is very convenient to use. Dont be upset by the sound of the reversing or stopping drum. It dries quickly with wrinkles removed. My only disappointment was with the availability of service. The service in my area did everything possible to not help me.

We love our dishwasher. It is my favorite thing to show people in my kitchen!! So easy to do a quick load. Works great, is quiet and just love it.

I am expressing my concern and frustration with Fisher Paykel. I lodged call on the 6/3/2017 as my Fisher Paykel washing machine MW513 was leaking. I did a number of tests to see where the water was coming from and it all directed back to the washing machine. When the washing machine was on high (with clothes in it), it would start leaking from the washing to rinse cycle onwards. (this was clarified to Fisher Paykel on my phone call). When they had initially sent someone out here there was a lot of mucking around and the technician was meant to come on Friday 10/3/2017, he ended going to the wrong place and cancelling my job, which then led to a series of mistakes on FP end. This led to a number of phone calls and a lot of time out from work to rectify their mistake. They then had to send a new technician the following week (16/03/2017), whereby my mum was here and explained and showed the technician the photos and his response to her was when we wash the clothes on high place the same amount of clothes to the equivalent amount of water and do the cycle. When he conducted his tests there was no water leaking, as he never tried it with the clothes inside. He then cut the pipe shorter as he advised my mum it was too long. He then left for the next job. I came home and did exactly what he said (also advised in his job summary report to me) and again, the leakage started. I then called FP and advised what occurred and what the tech said to my mum.Over the phone they were going to take over 1.5 weeks to come and service my machine when I also advised that a small tile was starting to lift and causing water damage. The after-hours lady told me to call back the next business day as she couldnt do anything about it but could only book the appointment in. I called back the next day and advised the same thing, to which the gentlemen said he will make this a high priority (again to no avail and to a number of mistakes where they had a dryer to service instead of washing machine). A number of calls later and a different tech guy came out on the 22/3/2017. When he came I was here and advised him all of the above and advised for him to see the photos which he never wanted to and stated he believed me. He ran two water tests on high and no leakage happened (these were fast tracked from filling up the washing machine to the spin cycle, missing the washing rinse part).I did state to him that the leak ONLY happens when the water and clothes are in the machine and set on high. He still never put any clothes in. His advice to me was to wash my clothes on medium or low and the splash backs will not occur. If that was the case what is the relevance of buying a washing machine to only put the machine on medium and low? After he had left I called the customer service line 22/3/2017 (as clearly I was disappointed, stressed and upset), to which the customer service boy was very rude and basically stated that I am lying. The reason being is I advised him what happened and that I had photos of this and his response was anyone can take a photo and pretend their washing machine is leaking. I do not believe this is the way to address someone who is already stressed out that her apartment is going to flood and cause damage to below / surrounding apartments, as well as my own.I was then told by the same person to wash my clothes again and video it. I said I am a woman and I cannot lift the washing machine as it is heavy and you are now asking me to have the same leak occur and for me to clean up the mess yet again? His response was like yeah. What kind of people are they employing and how can they even think of treating their customers like this and getting away with it? I have already taken numerous time of out of work and constantly have to watch the machine when I wash.I didnt buy this washing machine so I can only place it on a certain level. It is under one years old and only until this year March, the problem occurred. There was no other history and when I made these complaints, it was indirectly stated back to me that nothing is wrong and I felt they thought I did know what I was talking about (deeming as I am woman). But, as my mum and my friend had witnessed, the water was coming from the machine. I will not be breaking my back lifting and cleaning again.I also asked a few times if I can get a cash settlement back and to speak to a team leader (none of which was done or considered at the time of the calls). The reason being is so I can buy a more reliable machine and can wash my clothes on high. I have uploaded photos and receipt of when I purchased the washing machine. I would like to be able to either get a reimbursement for the machine or a better quality machine, as I am wasting heaps of money on water bills. This by far, is the worst customer service I have ever received and do not advise anyone to purchase their products.

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washers control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.The dryer has always taken an excessively long time to dry our laundry completely, and the lint collection is very poor. Now, eight years later, the control panel is out on the washer again. The appliance store where I purchased them no longer carries this brand. I am debating whether to scrap this washer or try to have it fixed. I am very dissatisfied with this brand. I sure thought I could expect more than 8 years out of them for the price I paid to buy them.

The washer is quiet and convenient. We are able to run two loads at the same time, but with different cycles. The drawers are great also because we can do smaller loads of dishes and while one drawer is running we can fill the other. Another great feature is the stainless steal finish - it doesnt mark. You can literally rub your hands all over it and it wont mark. Friends of ours have a Bosch - nice washer but it always looks dirty because of fingerprints all over it. (They have kids.) My parents also have a Bosch and they have to clean it once per week or so. Our unit is DD24DDFX7. Highly recommended!

On December 4, 2013, I wrote a review of this gas range and expressed my concern about being abandoned by the manufacturer and left with a stove that could not be repaired. We knew our stove was out of warranty, we were just shocked that we had been told by their local repair company that it could not be repaired. In response to that post, we were contacted by the manufacturer who came to our aid and not only found the solution, but had our stove fixed without charge. So Fisher Paykel has gone beyond the call of duty here, and we certainly appreciate their reaching out to consumers of their product. Thank you.

This 2020 model 9kg heat pump dryer simply will not dry sheets. It tangles them in a ball, dries them for 2 hours and they remain damp. Even if you run successful cycles, they continually tangle and take many cycles to dry (and I taking just 2 sheets - not heaps). Towels are also very slow - several hours, but they do eventually get there. To do your washing takes a whole day with the endless problems - untangling sheets and re-running the cycle. Plus there is zero customer support. *If* you can get through, you get some poor chap who doesnt speak English well and he cannot help you. Hopeless. I have been a loyal F&P customer for 30+ years but will never buy another appliance from them. I assume that since Haier have acquired a controlling interest, but have also stated that they want the Haier brand to be the premium brand, that they are deliberately letting the F&P brand go in to decline.

I did a little bit of research on the internet, and then I saw a Fisher Paykel dishwasher for sale. I liked the idea of the drawers. I thought that was a very good idea. And it went along with my beautiful wood cabinets so I went ahead and purchased it. It is a used item, however. The top drawer is a little bit quieter than the bottom drawer. I often wonder if maybe it might need a new belt or something. It seems to be a bit loud. But I would recommend it to a friend. Its an unusual item. It is better than what I was using in the past. And even with the sound quality, I would still go ahead and recommend it to another one.

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

Bought Fisher Paykel fridge freezer. Its just over 3 years old. Noticed the inside liner is cracking. Phoned F&P. They admit there is a fault and cant be repaired but all they want to do is sell me a new one at staff rates. I feel this is not satisfactory.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

I was quite surprised to read the negative comments about Fisher Paykel! After being a brand loyal kind of gal, everything I owned appliance wise was Maytag. After my Maytag dishwasher, washer and dryer broke down 4 times in a year. I decided it was time for a change. I went to my local appliance store and was just about to purchase a new washer/dryer when the salesman tried to sell me an FP. I had never heard of FP before. The salesman made quite the pitch. When I continued to shy away, finally he told me if I tried the units and didnt like them, within 60 days he would exchange both units. Okay, I gave it a shot. I love my FP washer/dryer so much I bought their double drawer dishwasher. I had to call for service once for the dryer and once for the dishwasher. Both were relatively simple problems that were fixed within 20 minutes of the serviceman entering my house. I would have to say I highly recommend Fisher Paykel.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

Dont buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DONT BUY FISHER PAYKEL. Please pass it on!

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldnt have been an issue! Then, the fins on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was! Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I havent even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the smarts of the machine, its probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadnt given my Maytags away as they are still working great for my son who had just bought his first home!

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

We had bought a new Fisher & Paykel dishwasher. It sat for awhile. We were in the middle of doing our model, installed it and it wouldnt run so I had registered the unit and she insisted that I show the proof even. They repaired it and then asked me for a copy of my receipt. Theyve done nothing but harass me. Theyre charging me $135 for something that they never even said, We may have to bill for this. Well have to send it through to see if its covered under warranty. They just fixed it and then called me and said, How come you havent paid this? They didnt even give me an invoice but call me and harass. I just got a phone call a couple of days ago again. I would never ever use them. It was horrible.

This is our third dishwasher with them, same kind, I am sold on Fisher & Paykel. They are number 1!! And if its installed properly, its an excellent product. I like the efficiency, in how well it works. Its probably one of the finest washers built, capable, versatile, energy efficient, and does an excellent job cleaning.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

So far it's been great, I'm pretty sure my electrician installed everything correctly. At first it was totally quiet but now I notice the fans (or whatever) get louder now and then but don't know the pattern yet. Sometimes there's a little pneumatic sound when I open the door, but not always. But it fits my hard to fit space perfectly and so far things are very good (it was installed one week ago).

I purchased an F&P dryer a few years ago and after replacing the heating elements 3 or 4 times while under warranty and trying to blame me, the vent, or my electricity, which they couldnt support after inspection, and after I ruined a couple hundred dollars worth of clothes when the heating element broke and remained on when the dryer had stopped (not to mention getting burned when I reached in expecting the dryer to be cold since it had gone through is cooling cycle), F &P replaced my dryer with a newer model. Well, the elements on this model have gone out of it multiple times. Yes, my vents are clean, yada yada yada. I did have to laugh that they changed their warranty to 1 year because of their cost in repairing the elements and other parts. They recommended I move my dryer to an exterior wall so that it had an extremely short exhaust run. They also told me they beefed up the elements to make them more durable. Unfortunately, the elements cost more than $80.00 each time they break, and because F&P hasnt been forced to fix the problem, we as consumers are expected to continue to pad their pocket with repair costs. I should add that twice, when a tech was in my house, he wouldnt put my dryer back together to use with one working element because he said it was a fire hazard. Fire hazard! Does somebody have to die before F&P actually addresses this issue? It has been brought to their attention.

My F&P washing machine kept getting stuck and not draining. I had a repair come out and $380 fixed it. Six months later, same thing with machine not draining. I took to the internet and found out that the drain pump was likely plugged. I was able to fix it myself, which wasnt easy, turning machine on its side, pulling out the coin that was clogging the pump, etc. This happened four more times, me fixing it each time. Then the last time, there was nothing clogging it. Repairman said $400 to fix. I said, Forget you, and tossed the machine. Now I have an LG which I love. My F&P dryer is now squeaking and making a horrible noise. Its less than five years old. I refuse to put any more money into these pieces of junk, so unless me replacing the bearing myself works, it will also be joining the washer in appliance heaven (oops, maybe hell). FYI, customer service is also horrible and offers you no help once your warranty is up. Big surprise there.

We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.Were still using the washing machine, and it still does an excellent job. The only problem weve had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didnt sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, Ive enjoyed using them.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a 151 fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and dont know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??

We bought a brand new Fisher & Paykel washer and dryer (they were extremely overpriced) and we have had nothing but trouble with them. The fins broke on the washer within the first year. In the last 6 months, we have spent about $300 on the dryer. We just put a new lint screen and heating elements in and it still is not drying. I cant afford to put any more money in these things and at this point, I cant afford a new set, but when I am able to purchase a new set, I guarantee that it wont be Fisher & Paykel!

MY husband and I bought our Dream Home which included 2 brand new Fisher Paykel drawers. While I absolutely love the concept of having 2 drawers, this is the worst appliance we have ever, ever, ever owned! The drawers have been repaired so many times weve decided to replace the drawers with a different Brand dishwasher. We are considering taking legal action. We will never own another Fisher Paykel product.

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

Fisher Paykel Intuitive Dryer - We purchased a new Fisher Paykel washer and dryer three years ago which was installed in our new home on an interior wall with a straight shot through the roof exhaust pipe. After only four months of using the new dryer, the exhaust pipe became stopped-up with a considerable amount of lint. The exhaust cap on the roof had to be removed to allow access for removal of the lint from the exhaust pipe. This process had to be repeated about every 4 to 5 months since. Since the dryer lint basket very seldom collected lint and had to be emptied, four weeks ago we had the service technician out who determined the lint screen had been torn in numerous areas. Since the lint screen is within an enclosed area, he advised there must be some defect in the dryer lint basket which was cutting the screen. Over a period of time if left unchecked, this could have become a fire hazard. Is there something that can be done to prevent this from happening again? If so, please advise.

I needed a new refrigerator because my old one is 24 years old and had a leak so I purchased the Fisher & Paykel especially because it fits the area of the space in my apartment. It has a counter depth that when you add the door and the handle, it would fit the wall deck that it needed to fit. I was happy that I was able to get a French door which is what I really wanted. Compared to my old ref, it got a water feature which I never had before which is nice. Im kind of disappointed that the ice makers not on the outside. The water for the ice seems to go outside the ice tray and then it gets stuck. Its hard to move it out, to pull it back or push it back so I was taking ice away from the sides. I dont know if that just happens to be but somehow the drawer part was installed for some reason because it doesnt seem like its lopsided or anything like that. Ill explore it again and see what would happen when I turn it all back on again.I would recommend Fisher & Paykel to others. I had mentioned it to some people already because I had a neighbor who happened to pass by after they installed it and the blinds were up and said Ooh, French door and its fixed. So I told her what it was.

I purchased a top-loading Fisher & Paykel washing machine in 2006 and it lasted until about 2011. In 2011, I again purchased a top-loading Fisher & Paykel washing machine. I gave the benefit of the doubt to Fisher & Paykel, thinking it was just a fluke that the first machine needed to be replaced. The second machine lasted until just as the warranty is about to expire. The machine is a piece of junk and I deeply regret being such a fool that I repurchased a Fisher & Paykel washing machine.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it wont hold water, floods the room. Called the company in New Zealand. They said they cant judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

I bought this F&P dishwasher because were renovating. Ive had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. Its fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

I have a dishwasher which is over 20 years old. I paid $142 for technician to come out & he didnt have parts so no repair done on that day. Waited a couple of weeks for parts. Technician returned & broke insert handle while taking off this part. Technician told me as dishwasher was old, it fell to bits but I wouldnt have to pay for these extra parts. I then heard nothing from F&P re further repair, emailed twice, called twice & I finally got a response & was told that F&P had parts but I had to pay for part technician broke.I called Consumer Affairs & they advised that under section 60 F&P could not charge me for extra parts. Bob ** from F&P called today & advised that F&P are not liable & unless I paid, they would not fix my dishwasher. I asked for a refund of initial service fee & was told this would not occur, but they were willing to sell me a new dishwasher & take $142 off cost. I now have to pay an extra $95.49 for extra parts. I would not recommend their service and will not buy an F&P product again, as they are not willing to stand by their products no matter how old they are.

Aquasmart Washer and Aerosmart Dryer - These are wonderful appliances. Both are efficient and inexpensive to use, though a bit noisy. But the upside is, they let you know immediately, with various beeps, when things need readjusting inside. They are fairly compact and fit in the smallish laundry room nicely. The clothes come out beautifully clean and not beat-up.

Drawer Dishwasher - Well of course it washes dishes and that is great. I do think the rinse cycle could be improved. On occasion the dishes come out streaked as though the final rinse didnt rinse. I have Fisher & Paykel drawer dishwashers in my home in Alaska, in my Fifth wheeler, and on our boat. So there is no doubt that I like the product, but the rinse cycle is routinely frustrating. Thank you for this opportunity to give this information.

I ran into it going online and looking for a counter depth refrigerator and thats when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called em counter depth refrigerators but they really werent. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem Ive had is with the sliding drawer. Its come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

I love the Fisher and Paykel two-drawer dishwasher. Its different from a regular one. I love the fact that I dont have to unload one and I could still wash dishes in the other one. Its really nice.

I went to Warners Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didnt buy it originally because of cost. Its truly a beautiful piece of equipment. I would definitely consider, its a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece.. Theres a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. Im not sure why, I should probably check into it. But this is what I like the best out of it and Ill be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because thats what its supposed to do. Thats why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You dont have enough paper to write my comments on that one.

Tonight is the third time that my washer has stopped working. It does not drain now and will not power on. This washer has been nothing but trouble since purchased. I regret ever getting rid of my old washer. It was dependable. I think this is a sub-standard product and after reading the reviews here, I see that I am not the only person that feels this way. You should not have to have service on such a new product as often as you do on this. I am in good mind to just junk it and go buy a cheap regular washer that I can depend on. I am very frustrated and I am telling everyone that I know to stay away from this product. I have called customer service and left messages, but so far I have not had a return call. The customer service is horrible, too.

Eco-Smart Washer WA37T26GW2 - I purchased this machine at Lowes for my new home because the salesman raved about Fisher Paykel quality which was my first mistake. I was smart enough to take out the extended warranty from Lowes. After just one year single guy doing ONE LOAD per week. The balance sensor and electronics panel had to be replaced - three service calls, because they received the wrong parts calls and a month later it was fixed. After two weeks same problem and three weeks. Finally problem was resolved and because of the warranty no cost to me. OK fine inconvenience but no biggie. Two years after this issues with the motor or something all in all cost me $350 TO FIX. I WAS PISSED. Now after 5 years of crappy reliability it again seems to have the original issue.. NO friggin way am I fixing this poorly designed and manufactured washer again. Time for a cheapo depo Chinese washer that will no doubt out last this $750 (original cost) POS! over $1000 lesson learned. Stay away from Fisher Paykel appliances.

I was hesitant to buy a Fisher&Paykel refrigerator; I did not know the brand at all. But with the existing dimensions I had to work with, this was the only brand that would fit. I have been pleasantly surprised. Runs great so far, plenty of room, looks sleek and elegant, and my electric is down by 1/3!! I have only had it for six months, but so far so good.

Dont throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Dont throw them away. They can easily provide household power for energy efficient appliances. Google Fisher and Paykel generator.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

My washer went out and the guy that came to repair it recommended Fisher & Paykel. Its easy to use. It dont breakdown easily.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

Customer service is NON Existent. I have a F&P two drawer dishwasher. Generally speaking it is a good appliance, but if you need any parts, forget it. The agitator tends to wear out. It only costs about $100 to get a new one and it is dead easy to replace, BUT in my case F&P shipped the WRONG part under the right part number sticker, so the part didnt quite fit, or work. I engaged a professional, who took the very same part number out of her truck and put it in...and everything worked. Cost me an extra $300... but heres the thing. F&P said tough, we dont accept returns even if we made the mistake!... four times. And after talking to some appliance service people, this is apparently pretty common that what is in the box doesnt match the number printed on the box. So beware.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

Our old refrigerator was not working properly (from the 1970s) so we decided to purchase a new one. Fisher Paykel was the available unit at our local stores that I could bring home right then. I love the energy efficiency. Its wonderful, and I already have recommended it.

This was my first purchase. I had a piece of crap of a refrigerator from the 70s before. I chose F&P as it was the only model that fit in the space that I had. I designed the kitchen around the dimensions of this fridge. I got the stainless steel F&P ref and I like the look and the size. The experience with them is good. However, my freezer drawer came off the tracks one time and I had them come out. And it actually came off again. And now, I’m just leaving it. Overall, it’s good but the freezer drawer has a design flaw.

Warning! We purchased this Fisher and Paykel top loading dryer in 2007. It has worked okay until now. I have not used the dryer in 4 days. Today, I found the dryer hot - very very hot. All the indicator lights were off. The outside of the heating element inside the drum was so hot to the touch it almost burned me. The exterior of the dryer was very very very hot particularly on the backside of the heating element. Fisher and Paykel offered to send a technician at my expense. I wont pay for their safety problem. Junk. Unsafe junk.

I had Fisher & Paykel washing machine previously and it broke. I got another one because I liked it. I liked the size and I like the new machine. The only negative was waiting for a long time for the new machine to come out with very bad feedback from the company and misinformation from them when I had called about the new machine.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere. Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that’s a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it’s either the display ($160) or the motor control ($140). Both are easy units to replace. So I asked whether I could buy both units and return the one I dont use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because hell tell me that’s their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.Another thing, although the customer service had plenty of “Im sorry” they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

We went down to a place that has all kinds of dryers and they recommended the Fisher & Paykel gas dryer so we bought it. It had a little dent on it so we got a better price on it. We replaced a Whirlpool which we had a long time, and it seems to do just as well. Its performing pretty good and its convenient.

We decided to get a new unit of Fisher & Paykel because we’re getting older and have to bend down all the way in to get in the old washer. And it wasnt broke but we went up to Millmans who is the independent distributor. They had one there but they also introduced us to split door and they are the only ones that have a fast wash, its 38 minutes. So we got it and they put it in, 90% of all these... its a very good machine and the people that put them in and represent the product, they knew what they were talking about. I didnt know Fisher & Paykels name simply because theyre a better, higher end and you dont find them in Lowes and other stores. A lot of people just dont know about them but its an excellent product. It does what its supposed to do and does it quietly. Ive had the washer for 2 or 3 years and I use the top drawer 90% of the time. We use the bottom drawer every now and then to make sure it doesnt get clogged up or gets lonesome. And every now and then if you noticed something, you just put it on the normal cycle which is 56 minutes and everything comes out fine. I dont know how you could improve it other than put the dishes away for me once its done. Is there anybody there who can do that for me? For older people and people that just dont wanna mess with stuff, the product is very very good. You hit a home run. I would recommend it to anybody that has electricity in their house because its just good a product. I enjoy Fisher & Paykel products.

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use let it shine from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

I have some build issues with the new unit that I put in, the design modifications that makes it less user-friendly, and there are some design feature changes on it which I really don’t care for. The old design was better in terms of its usability... Im an architect and I specify Fisher&Paykel appliances in projects but this was personal residence and I had a Fisher&Paykel and I wanted a Fisher&Paykel again when our old dish drawer was beginning to have some issues after 12 years...

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

I love the dishwasher but would recommend that there be some kind of display of the length of cycle and how long the cycle has to complete.

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

I purchased a model GWL 15 from Lowes in 2006, along with a top-loading dryer. My wife loves them both, and we have been trouble-free until last evening when the washer would not start and a continuous clicking noise was heard. I found the clicking was caused by the door lock solenoid valve operating, but not holding the locking pin in as it repeatedly energized and then de-energized the solenoid. The door lock light blinked in time with the solenoid. I suspect control board problems, but it is Saturday and I cant get any help. Does anyone know of this problems solution?

I bought this washer (Fisher & Paykel Washing Machine) as a highly recommended low maintenance machine. At the least, I am dissatisfied; at the most, angry. I am retired and live on a fixed income. I did research myself as to possible causes of the constant drip of 6 inches of hot water into the tub and the low level screeching of the tub as it spins. As for repair, I was only able to find one resource for a possible part that caused the dripping. When I called, I was treated rudely and they refused to help me and stated Id have to pay a large fee just to have it diagnosed. So, I asked what the charge would be if it was found to need a hot water valve leaking and if the screeching was a bad bearing. I was told the bearings never go bad and that I didnt know anything. Then, the woman from the shop hung up! I love being treated badly! Your customer service is nasty and non-existent!

After numerous phone calls hours on the line and a month I still havent got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit. I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

The Ecosmart FP Washer was recommended by a designer friend of mine who loved these washers and said she had recommended this to several of her clients. It had a belt driven motor, was low maintenance and easy to repair. So I bought mine in 10/2009. It has worked great for 3 years and btw just last week, I recommended it to a friend because I loved it so much! Anyway, a few days ago I noticed a leak had developed so I had the repairman come out. He said it needed a new part called an Electronic Pump Assembly or a Kit Repair and Fuse at the price of $343.45 with labor at $220 and tax at $29.96 totaling $592.41 (oh, and service fee of $49.95 just to tell me this). What?! I said, That is almost the price of a new washer? He said, Yes, I see this pump go out a lot on these washers but the new part has been improved and should last about 10 years. But darn it, I shouldnt have to pay the cost of a new machine just to get that defective part replaced. I am so disappointed and frustrated because I actually like this unit. Im not sure if I want to risk purchasing another FP Washer (what if it still has that defective part?). It only lasted 3 years!

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

I love the new Fisher & Paykel dishwasher. I love it because there are a lot of things I dont wash. Its nice to have the two different drawers. I could put a smaller load in the bottom or a bigger load in the top where in the past, Ive either had to run the dishwasher with a really small load or I would have to wait until I filled up my dishwasher to wash everything. However, you cant get in some of the bigger things because of the way the inside is laid out. Its hard to get the dish soap in. You cant use the big box and have to put the soap in a smaller jar to pour it in but overall, I would not have gotten a different dishwasher.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

Really enjoying this range. Love the layout and performance of the top burners. I wish the oven had a digital readout.

We went to Gorsuch Appliance in Canton and they were telling us about the Fisher & Paykel. My Maytag washer died after 18 years so I switched to the Fisher & Paykel on their recommendation. What sold me on the product was the no agitator thing and that it weighed the load. Also because Maytag is not what it used to be. I like the washer. Compared to what my other one was, its slow and I thought these new washers were faster. It takes a little longer, but I can get more clothes in. Thats a big plus. And Ive only had one time where it was off balanced and that was the first time that I washed sheets and I didnt read the instructions properly.

This dishwasher comes as two, drawer-sized units. We are empty nesters, and two small units are much more convenient than one large one. This is the second FP we have had. Original put to market way too early. Second generation has been reliable, cleans well, and is very convenient. Will buy a 3rd when this one breaks.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

The dryer was making a high-pitched squeaking sound that could be heard all through the house. We called to have it repaired and new bearings were put in. We put in a load of clothes to dry and an error code came up. We tried to take the clothes out of the dryer and it was locked shut. Our clothes were taken hostage. We finally retrieved the clothes and called out the service company. 2 weeks later and 10 parts ordered, the service company came out and replaced what was needed. After going through 3 drums and other parts, the service company deems the dryer unfixable but Fisher and Paykel replied, Then we will keep sending out more drums for the dryer. This is an unacceptable way of dealing with customers and promoting their product. Please advise.

Fisher-Paykel contacted the company that has serviced the dryer and had them install a new filter with a new bracket of some sort that is suppose to keep it in place. They were also told to replace the bearing. That was done. The technician that came out said a roller needs to replaced as well, so he ordered the parts and that is to be installed next week.

Great equipment. This is the 2nd F-P dryer we have purchased! We are a totally satisfied customer.

We were looking for a refrigerator and more or less looking for size. We’re having trouble getting it in the doorway and everything like that. We just weren’t happy. We went to a smaller place. They suggested taking a look at it and we’re very happy with it - freezer on the bottom and single door. It’s quiet. It’s set up nice. The freezer’s nice. This Fisher and Paykel refrigerator is one of the better products we bought.

Had my washing machine about 18 months, when the drain pump went, then about 4 weeks later the circuit board went down. What gets me angry is that each part takes over a week to get repaired to the machine, as they have to order the part. I find this outrageous that it takes that long. You can only contact Fisher Paykel on the 1300 number in NZ, and theyre not worried that you are without your appliance for however long, as the parts come from their Queensland depot, and they dont do overnight express. So I asked why they didnt have a service center with their parts here in WA, and every Capital City, but they said its not necessary to do that.What a lot of bull. Their customer service is disgusting. Washing machines are very needy when you have kids. Waiting for over a week to get any appliance fixed in this day and age is bad management, and they need to look at ways to provide quicker and better service to the consumers that buy their products that keeps them in jobs. This will be the last Fisher Paykel appliance I ever buy - never again!

Bought this Fisher and Paykel fridge six years ago, keeps making a beeping noise, had a technician look at it, he said would cost too much to fix the circuit board. Rang Fisher and Paykel and they said it is out of warranty. Product should last longer than this. Will not buy this brand again.

We purchased a Fisher Paykel washer and dryer from a local Lowes just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadnt it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldnt overheat. He replaced the cover.Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

This refrigerator was the only model that would fit into our kitchen properly. We have been very satisfied with all of the attributes.

Fisher and Paykel make good products. The reason why I had to finally contact their service department was because after 17 years of faithful service, early in May of this year our washing machine lid broke a hinge. So I contacted them, provided make, model and serial number and a description of the fault. On 31st May their serviceman came. He had no knowledge of the make, model and serial number or the fault, so had no parts with him to effect a repair, but nevertheless charged us $125 and said he would be back within the week. We havent seen him since. Three weeks elapsed. I rang F & Ps 24/7 line and asked politely what was going on. They said they had contacted their parts depot and they would get back to me within the week with an ETA for the lid and the serviceman. They did not do this.Finally on Wednesday I rang them again and intimated in no uncertain terms that I was extremely annoyed with the situation. They told me that the serviceman would get back to me that afternoon. They lied. He hasnt. So I am drawn to the reluctant conclusion that this companys after-sales service department is staffed by a bunch of people whose sole reason for going to work is to get paid, and employs tradespeople of a similar mindset. My recommendation? Do not buy Fisher and Paykel - their products are fine, but if they break down they will not service them, and they will charge you for the privilege of not servicing them.

We purchased a Fisher Paykel dishwasher and it has broken. It is still under warranty. We have now had 3 calls from the service people. Our part has been in for over a week now and they tell me they cannot schedule the time I need. Every time they call, they cannot give me even a morning or afternoon, just a date. Then they will call one day ahead of time to schedule the service. I have a busy medical practice and have given them actually 2-hour time frames on Mondays, Tuesdays, Thursdays and Fridays and have actually told them 3 times now I am available all day on Wednesdays and that does not work for them. So each time they tell me they have to talk with the service manager again. The dishwasher has now been broken almost two months. I have given times each day and that is not good enough for them. I will never buy a Fisher Paykel again and I plan on telling each and every patient in my practice about this situation. This is not even worth rating; if it were, I would give it a zero. I cannot believe that 3 times I have been called and still am not able to schedule service. Unbelievable. Again, I am not able to cancel patients appointments on the spur of the moment.” Do you people realize how many patients that would be inconvenienced? This is not about me--this is about others! Something someone knows nothing about. I would never stay in business if I ran a business like this with a product like this.

Its a shame that all the people who have left complaints here, dont have a friend or family member thats a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set Ive ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.When I 1st got them and saw the tops were all plastic, I thought I was forced into the biggest mistake of my life. Because like many other people here, I got rid of my Maytag set that were still working after 30 years with very little service. Although Ive had some issues with the top load dryer, mainly the lint build-up behind the grill that he vacuums out once a month. Ive only had to replace a lint screen and bearings kit in the 6 years that Ive own it. Since I only had to pay for the parts and not for labor or service charge, my cost have been very minimal.As for the washer, the only problem is that when we do large loads it usually splashes water on to the basement floor. Since its only a concrete floor, its not a major issue. The only thing my brother can think why we are not experiencing the same problems with leaking pumps causing computer board to burn out is, we all bought our machines manufactured in New Zealand before they opened their Ohio, USA factory.Considering all the laundry my family does in a week, the Fisher & Paykel set has held up very well, so far. I know its largely in part because my brother is an appliance tech and not everyone is as fortunate. But Im very happy with them. The reverse- tumble dryer has cut down on my ironing, saving a great deal of time and energy.

Purchased washer and dryer 4 yrs ago for my new home from Homemakers appliance store. Washer has been doing good but dryer is now broken, lights but will not start. One month ago, had same problem. Called an appliance specialist to fix it said motor was down. 3 days later it started working. Im frustrated. Customer service does not respond to calls either.

We are very happy with our Fisher & Paykel refrigerator. We like the space when we open the two drawers and the lighting. It works very well. I have no problems with it.

I purchased a Fisher & Paykel two-drawer dishwasher, my first F&P purchase. We had a designer help us redo our kitchen. We have a very tiny kitchen. She suggested it as space saving. The traditional one, the big door practically blocked the entire way; the dishwasher was at the end of the counter and when you open the door, there was hardly any room to walk in the kitchen. The drawers of this F&P dishwasher take up less space when you open them up and when you put dishes in, you don’t block the way to the kitchen. It’s very, very good! We especially like the function of it that you can do half a load at a time. We have a little 7 year old who lives with us and our daughter, and with all of us, a lot of dishes go through there and we don’t run out of dishes anymore, because she does little half loads and they’re ready. It’s very convenient and easy. And the quality, the way the dishes come out, they look very clean, very nice. We’re very happy because besides function, the other things with the space saving and ergonomically, the way it can be standing upright and drop things in, it’s just really nice all around! It’s very quiet as well.