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Focus Appliances
Focus Appliances

Focus Appliance Troubleshooting

Focus invites you to discover its universe, from the inception of the idea, through the administrative offices, to the production workshop, where savoir faire comes into full play. Focus metalworkers custom build the fittings for each stove and fireplace, making every model unique. The work of their hands brings to life the work of design and research, transforming the intangible into the tangible.


Gas Fireplace Troubleshooting

The main burner does not ignite when called for. 
The gas valve may not be on. Check that the gas control knob is in the "ON" position. 
Thermostat is not calling for heat. Adjust the thermostat several degrees above ambient temperature. 
Problem with gas valve. Use a DC voltmeter to measure the voltage across the TPTH and TP terminals. Main operator voltage: Open circuit ≥ 325mV Closed circuit ≥ 100mV. If voltage is not present, check the control circuit for proper operation. If proper control system voltage is present, replace the gas control. 

Spark will not light the pilot after repeatedly pressing the spark ignitor. 
Defective piezo ignitor. Check connections to ignitor. If ignitor connections are good but no spark, replace ignitor. 
Broken spark electrode. Check for broken ceramic insulation, replace electrode if broken. 
Misaligned spark electrode. If spark is not arcing from electrode to pilot, loosen the screws on the pilot base adjust and tighten. 

Pilot will not remain lit. 
Problem with thermocouple circuit. 
• Check for proper connection of the thermocouple to the rear of the valve. If loose, fully tighten. 
• Check pilot for full flame impingement around thermocouple. If flame is too small, check gas pressure, adjust pilot rate screw, check pilot head for damage. 
• Check thermocouple voltage at valve. It must be greater than 5 mV. If low, replace thermocouple. 
Air in gas line (pilot dies while knob is depressed). 
• Bleed line. 
• Check gas line pressure. 
• Contact dealer. 

Burners will not remain lit. 
Problem with thermopile circuit. 
• Check gas line pressure. 
• Check for flame impingement on thermopile. If low, see "Pilot will not remain lit". 
• Check thermopile for minimum of 300 mV when burner is switched on. 
• Check wiring to thermostat for breaks. 

Flame lifting Leak in vent pipe. Check for leaks in vent connections. 
Improper vent configuration. Check vent configuration. 
Terminal may be recirculating flue gases. 
• Check to see if terminal is on correctly. 
• May need to install high wind termination cap. 

Blue Flames  
Normal during start up: flames will yellow as the fireplace heats up. 

Flames are burning "dirty" or sooting 
Flame impingement.  
• Check log positioning. 
• Increase primary air by opening the venturi shutter and/or by opening the vent restrictor. 

Remote control doesn't work 
Problem with the remote. One or more of the batteries are dead.  
Problem with fireplace  
• The on/off switch is turned to OFF. 
• The gas control valve is turned to PILOT or OFF. 
• The pilot has gone out.


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Product Reviews:

New fireplace installed last week and we’re very pleased with result. Gre
New fireplace installed last week and we’re very pleased with result. Great choice of many styles in the showroom and very helpful staff who knew what they were talking about so useful advice and no pressure….even over multiple visits.
Published: May 31, 2021
Roz B
Source: focusfireplacesyork.co.uk

Had our new fireplace and fire fitted yesterday. Highly delighted with the
Had our new fireplace and fire fitted yesterday. Highly delighted with the end product and finish. Would be very happy to recommend Focus Fireplaces to anyone.
Published: November 30, -0001
Phil Bradish
Source: focusfireplacesyork.co.uk

We had Focus Fireplaces round recently to build a stud wall and fit a stove
We had Focus Fireplaces round recently to build a stud wall and fit a stove within an alcove of the stud wall. They were knowledgeable and helpful from start to finish, providing clear options. The installation was quick, to schedule and done to a high standard. Would definitely recommend.
Published: November 30, -0001
Craig Morrison
Source: focusfireplacesyork.co.uk

Focus fireplaces have been brilliant from start to finish. The showroom tea
Focus fireplaces have been brilliant from start to finish. The showroom team were friendly and helpful, with no sales pressure, just wise advice. Liz prepared multiple quotes to help us make our decisions.
Published: August 31, 2021
Catherine Spedding
Source: focusfireplacesyork.co.uk

Focus Fireplaces Ltd York have just fitted our new log burner, hearth &
Focus Fireplaces Ltd York have just fitted our new log burner, hearth & beam. They have been absolutely fantastic from choosing the fire to fitting. We are extremely pleased with the workmanship and professional service throughout and nothing was too much trouble. Thank you so much, we would definitely recommend Focus Fireplaces.
Published: July 31, 2021
Richard Chester
Source: focusfireplacesyork.co.uk

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