My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

2010 Z71 needed engine rebuild at three years old. The truck has never been off road or in 4 wheel drive and just had to replace the control arm, oil pump and new motor mounts. Then the back of the seat falls off! Ive owned many Chevys and never had this many issues. The rear sliding window, drivers side window and rear passenger window motors have also gone out. Its one thing after another with this truck.I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesnt return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didnt return calls or call when she said she would. $1400.00 later she tells me they wont help... normal wear and tear.

I purchased my ‘16 Yukon in August of 2017 and by far this was the worst purchased I could’ve made. Since the day if purchase, I have to repair/replace the battery, motor mounts (~5 days after purchased), some plug for the transmission as the RPMs continuously revs up at highway speeds over 3000 rpms, several computer resets, the AC (2x), the weather strips around the door frame of the vehicle, fuel injection pump, and transmission. The truck often jerks forward while in low speeds almost causing me to rear end someone even while applying the brake. It seems as if I’m using an extensive amount of brake pressure as this truck is very unpredictable and unsafe. At times it has stuttered where it felt like I had no power while traffic causing vehicles to almost hit me. I’ve been told by the service department that they could not duplicate the issue. These concerns are very serious and definitely unsafe. It’s a shame that GM has taken the stance to ignore these issues.

My 2013 GMC Terrain has turned into the worst investment I have ever made. The abs light keeps coming on along with the stabilitrak light. When this happens the abs activates and the car doesnt stop well. Also this error code shuts off the all wheel drive. This is a major safety issue and when I brought it to the dealer they said its a bearing and the hub needs to be replaced at my cost. So when I called gm I spoke to senior service advisor who assured me they would contact the dealer and assist me with the cost.After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

I have been waiting for my car to be repaired for 13 weeks (Since October). The company still has NO CLUE when the parts will be made or shipped. They did not provide a vehicle to use or ANY LEVEL of actual helpful information. They answer off a script in vague.. were doing everything we can BS. So if you dont mind waiting 3 or 4 months to have a working car, by all means, buy GM...

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

I have big paint blotches missing from the back of my black 2014 Equinox. I was mistreated by GM even though it is a clear problem with the quality control of their vehicles and it should be a recall. I am within warranty kms and only 4 months out of the stupid 3 year warranty period. I will never stop dissing this company for the poor customer care and the uncaring way they produce and back up their product. I will never buy GM again... 3 year old vehicle with big paint rust spots is not ok with me.

I filed an complaint with GM online for a problem I was just became aware of on my own. My check engine light went on several months ago and found out that it was flagging a problem with my Cam Shaft intake sensor. When my oil was checked they found out that I had NO OIL in my car. I was well under my 5000 miles due for an oil change and NEVER had a warning signal go on from my vehicle while the oil was burning low. It was confirmed that my car had NO leaks. So something else was causing my oil to burn. I went online to try to find other cases of this and found out that GM knows about this issue with my exact Model and year vehicle (2011 Chevy Equinox LT 2.4 liter 4 cyl) and as a result increased the coverage for this problem for these vehicles from 85000 miles to 120,000 miles. After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years Ive owned my vehicle and all services including the 100,000 mile services were performed at the dealership. I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is damaged as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.I had a much more pleasant experience with Nissan when I found out my daughters 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company Ive been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

Just wondering if anyone else who had this recall done ran into a situation where the low beam headlights had to be replaced at the owners expense. This situation is ridiculous. Let me first state the I accept partial blame for not taking my car in as soon as I received a recall notice. When my low beam lights went out I took my car to JohnBear to have the HDM recall addressed. I picked up my car after the recall work was done and went in to work for night shift.Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). Ive dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

1998 GMC Jimmy SLE 4x4 has automatic locks and windows and child safety. The truck area has extra space. You can put the space under truck and can fit quite bit on truck. Good name and run good. Easy to fix if something goes wrong. Truck has 4x4 drive, keypad alarm, and fog lights. Seats are automated. Its very easy to drive. It has back windshield wipers. Inside lights and brakes work great. Its good on gas. The truck lets us know if we need to check any kind of gadgets and lets us know gas and the mileage. It is very easy to handle and very easy to drive and fix. It can fit five people. Usually it has two adults, three kids in car seats in truck. Its comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much cause of the room and what it has. Love it in every way. Best truck I ever got.

I recently ordered and Purchased a Camaro. Unfortunately I was in car accident, therefore I had to have my new camaro repaired. I took it to a chevy dealership to have all the repairs done. Three weeks ago the dealership ordered black rally stripe decals to go on the hood of the Camaro. The dealership still has not had an expected date of arrival from GM on when the stripes will arrive. I could have had my car back three weeks ago all completed. I do not understand why it takes this long to make black rally stripes that goes on the hood of a Camaro and have them shipped to the proper place in a timely manner.

Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

My NEW 2020 Chevrolet Traverse purchased October 2019 has had the following issues: malfunction in wheel assembly (scary), emissions issues, back doors offset, paint peeling on Chevy bow, defective tire gauge, electrical issues, and recalls. Car under 1 year old and no accidents. I will NEVER buy another Chevrolet Traverse.

GM does not treat customers fairly. My husband and I bought a 2004 Pontiac used but in great condition. We owned the car for less than 6 months. One morning on my husbands way to work, it went up in flames. Fortunately, my husband managed to get out alive. Two days after it caught on fire, we received a recall notice in the mail. Guess what? The recall was for possible engine fires caused by oil leak onto the manifold. After starting a claim with GM, and being told to keep the vehicle in storage so they can have an inspector come inspect the vehicle, they decided to make us an offer for the vehicle more than three months later. The offer was for less than half of the vehicles worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

My wife and I purchased a 2012 Chevy Equinox new, now it has 58,000 miles on it and it uses oil up to 2 quarts before a scheduled oil change. There is a extended warranty but they only rebuild the cylinder affected by the oil usage and they do not take care of any problems. After that...its been in the shop twice for the engine light on which ended up being low on oil... Im sick of having this Chevy. I wish I could get all our money back on this Chevy product... Never buy a Chevy again.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

I purchased a 2018 GMC Terrain Denali in April of 2018. I have gone past the warranty period and I have noticed the paint has been coming off the rocker on both sides of the vehicle and now rusting. I contacted GM Canada customer service and after waiting almost 5 weeks for a answer if they would do anything the robot who called me said since its out of warranty and theres no recalls on the paint theres nothing they will do. They are saying its from my shoes. I wear running shoes all the time I have had a lot of gm cars and so has my son with a lot more mileage and never had this happen. I guess this shows me that gm doesnt care about its customers. My next purchase will definitely not be a gm product.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

I purchased a truck from GM on June 20th. I was told that I would have the registration in a week or two because it had to be signed and go through their legal department. (Too long to begin with but whatever). So I pay at the dealership Brett Chevrolet in Saint John NB and I waited. After two weeks I call and Im told its still not ready. I call a few more times still nothing and yesterday July 11 their business department tells me they have the papers and now have to send them to motor vehicle and that it will be ready in a day or two. So again I wait. I decided to call today and check and the original guy is now on vacation and a different fella tells me they just got the paperwork from GM today and he will send it tomorrow and theres nothing I can do to speed it up. Needless to say its difficult to purchase a vehicle from them or rather get a registration from them for the vehicle that you purchased. The whole inter-departmental finger pointing dont work for me and GM needs to get their .... together on making these processes run smoother. I mean, I cant even legally drive a truck I bought almost a month ago because I dont have a registration, really?

I have a 2002 Chevy Express Van 2500. I’m the original owner. I have about 98000 miles, first time. I just learned that the ABS sensors need to be replaced. It cost a total of about $600.00. The cargo side door that opens first on the passenger’s side is very hard to open. It’s almost stuck. I have applied grease, oil, etc. to the hinge, the lower hinge is the one that is super stuck. I am sure that the manufacturing process is the cause for this, nothing elseHow about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it’s dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.

It would seem that General Motors doesn’t understand customer satisfaction. Before today, if you would ever ask me what car to buy, I would always recommend a GM vehicle. It will be long time before I do that again. Through my local dealer I ordered a part 2 weeks ago, for which they took my money to order it, the part has shipped to one of the GM warehouses, who doesn’t seem to have any urgency to release to the dealer from which I purchased it.Even the dealer has no luck requesting the release of the part and GM customer service says I have to work through the dealer to get the part released because once it has shipped from GM, GM is no longer responsible for it, even though, according to my local dealer, this warehouse 75 is the GM centralized distribution center. I am now waiting on a supervisor from GM customer service to call me back. 24 to 48 hours although in the meantime I am stuck driving on a cracked GM rim that could go out at any time. Being a GM owner all my adult life, this has me frustrated and has developed a true regret in standing by GM all these years. General Motors, you have lost a long term supporter.

I paid thousands for the GM extended warranty protection plan to get denied on a catalytic converter that is shot. The vehicle is 2 years old and under the federal emissions act warranty and even under my extended warranty. Nowhere on that protection plan paperwork states this would not be covered. I called GM direct and got a run around stating the vehicle was used and that is why it’s getting denied. Then their next excuse was in their records I was a third owner of the vehicle which is not fact. Im the only owner of the vehicle. Then I get “We cannot help you due to you exceeded the miles by 6K so sorry.”Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.

2015 Yukon rims peeling so bad, theyre not holding air and cant be balanced. Tried to resolve issue with dealer and customer care and finally a manager with customer care, she was rude, unhelpful. Ive always driving GM. Its disgusting how they treat loyal customers, I filed a complained with BBB and I encourage anyone with the same, because it is a safety issue.

I purchased a 2017 Chevrolet Silverado in February 2017 with only 26 test drive mileage. Fast forward to August 2019 the vehicle wouldnt go into drive or reverse so I had it towed to Bomnin Chevrolet in Dadeland service department. I have always kept up with my OnStar diagnosis report which never had any major concerns just alerts when we need oil change or minor stuff i.e. tire needs air. The vehicle had no accidents or major repairs ever done to it so Im not understanding how the service department tells me I need to pay $4,600 for new transmission. I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. Im still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

I purchased a used 2013 Buick LaCrosse. Never again will a GM product come into my house. This POS has been at the repair shop 13 times in the past year. I have contacted the dealer and GM and all I get is lip service. GM could care less about customer service and customer satisfaction. I have tried to be a reasonable person, but am beyond that now. Just know 13 is a unlucky number and if you decide to purchase a Buick keep that number in your mind. Do not purchase a GM Buick.

2016 Chevy Colorado with 36,000 miles needs new fuel pipe. Vehicle has been in repair shop since December 21. Several calls to customer service where they claim to have escalated the matter up the ladder but no results. GM can’t even give us an ETA on the needed part. Renting a means of transportation for an undetermined amount of time is unacceptable! Nobody has even attempted to offer a resolution. We will never buy another GM product!

My 2011 GMC Terrain 4-cylinder has very poor fuel mileage, 23 max on hwy although advertised at 28+. It has jerky shifting between 4th and 5th gear, noisy front fuel pump and poor turning radius.

I had 49,500 miles in my Chevy Silverado and had a catastrophic engine failure. A lifter collapsed and damaged the camshaft when I took off from a streetlight. No engine should fail with less than 50,000 miles on it. GM offered to pay 10% of the repair costs which is inadequate given this engine is obviously a lemon and is unreliable from the factory. Taking a several thousand dollar loss and going back to Toyota. I should have never strayed from Toyota. Because GM does not stand behind their defective engine, I also sold my Tahoe and purchase a Tacoma. I was also able to convince a family member to not purchase a Corvette. I will also work to convince as many people as I can to not purchase a GM product.

Purchased new 2017 Chevy Volt with 24 miles on it 5/25/16. Drove from dealer 4 miles to home and into garage. Plug car in and did not use for 3 days. Returned to car and it was DEAD. Had towed to dealer and learned bad battery which was replaced and informed all was good. Drove two days while overnight charging. Then it sat for 4 days, no drive and plugged in. Car battery died again and is being towed to dealer a second time (100 miles & less than 15 days since taking delivery). Not pleased at all.

Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

GM has a major design flaw in the 2.4 ltr engine. They have issued a TSB 14882 to extend the warranty to 10 yr 120,000 miles on a few series of motors for the stated problems. They are refusing to cover the other series of 2.4 engines that are experiencing the same issues with the explanation that they have not seen this issue in the engines not listed. But if you look on the web you will see hundreds upon hundreds of customers who are left with major engine repair bills for a known issue on the 2.4 ltr engine.

I just came from the GM dealer on University and Atlantic Boulevard in Coral Springs. I own a 2016 Chevy Suburban yes a Chevy Suburban. I was having problems with it starting I wasnt sure if it was the battery or something else. Two days in a row I called Chevy in the Winston Park area Lou back row and tried to get service from my vehicle and was told they were too busy. My daughter-in-law Christina suggested I try the GM dealer in Coral Springs which I did. They not only greeted me upon arrival with a smile but they were actually happy to see me as if I was one of their own.Long story short Mr. ** is the gentleman that helped me from beginning to end. A perfect gentleman I will say. My car needed a new battery I just wasnt sure what the problem was until they put it on the diagnostic. I cannot say anything but good about this GM dealership. Mind you I did not purchase my vehicle from them but they treated me as one of their own. They took care of my problem and again treated me as family. In the future I will definitely seek them out first not only for any problems that might arise but also to purchase a new vehicle if need be.

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

I have had four emissions failure all around the DEP system on my 2013 GMC HD 2500 Denali. Three of those were under warranty. I also had a breakdown due to metal in the fuel filter that is caused by a defective Bosch fuel pump. I found this out from an attorney thats filing a class action suit against GM. I opened a case with GM and talk to many people overseas about my issues with no resolution and just a runaround. So I guess the American made apple pie image is no more for GM. Both my GMCs are for sale and I will drive Ford or a brand more reliable. GM your overseas customer service centers are horrible. I bet not one drives a GM product but they are cheap labor.

2014 Silverado LT with 42,000 miles, PO102 Mass Airflow sensor code. Cleared code only to have it come back on in less than 10 miles. Called GM Customer Service at which they issued a Service Request # and told me it was under warranty. Scheduled appointment with dealer to get it repaired only to find out it wasnt covered by factory warranty and there would be a charge of $309.00 to replace it. I called Customer Service while at the dealer and they argued back and forth with each other with the final verdict of NOT COVERED. I just lost 4 hours work @ over $40.00 per hour for this **. This is my last GM product. Only TOYOTA from now on.

We had to take our Buick in due to a leak in the sun roof. GM informed us that that is not covered under warranty. They stated the sun roof is not water tight. It is designed to have some water penetrate where it is collected in a channel and drained. The problem with our leak was that the drains were plugged by the material that landed on the roof and flowed into the drain channels with the water. Since it was foreign material clogging the drain and not a manufacturing defect it is not a warranty item on our car with 13,000 miles. Who knew that a roof was not water tight and cannot be allowed to get dirt or seed pods on it or it might leak. My dealer has stepped up to handle it but not GM as of yet. I have call my 2nd level customer service rep 12 times over 24 hrs and just get voicemail saying my call is important and they will call me back asap. GM has 2 things broken, 1 is obviously a poorly designed sun roof, the other is something you can only laughably call customer service.

Just before my 36,000 mile warranty expired my aluminum rims on my company truck were corroding and heavy discoloration and instead of replacing them tho choose to have a 3rd source try to repair them. He got the corrosion off but left rough surfaces on the rims. When I brought it back less than 6 months later because they were corroding again, they gave me the run around. I went there 2 times and finally on the 3rd time the refinishing guy said he only did the edges and blamed it on everyone else.The service manager took me over to some replacement wheels and rims that he would change out on my truck, but of course that never worked even though he said it was cheaper than replacing my wheels. I can buy them on line for $185 each and that was too expensive. Next thing I knew the service manager closed out my complaint. So I went and started a new complaint. They called me days later and offered me $1000 they said, do you need running boards, bug shield, topper? I said, “Just replace my 4 wheels $740”, but would not do that or give me the money to buy them.

GM provides a full bumper to bumper warranty on their new cars as well as 24-hour roadside assistance program if your car happens to break down. As a consumer you are entitled to a tow and transportation to your home, work, or dealer. As I read in my contract after buying a new car from GM. My new car unfortunately broke down in an extreme way at only 300 miles due to water pump failure and engine overheat. Naturally I cannot drive the car anymore and have to pull over to side of the road and call GM 24 roadside assistance. This breakdown is a bummer, but it happens. Overall the call goes well. I am told a tow truck is on its way as well as a cab to take me home. Sounds fine. Except none of this happens.I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. Its getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab cant be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.Since my car wasnt picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldnt rely on promised services from GM directly.Conclusion: GMs 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to its promises.GMs problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GMs part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

We got a 2008 Pontiac Grand Prix in Aug. of 2009 from a dealer, not a GM dealer. It had 36,000 miles. We took a trip over to Ohio overnight, checked into the hotel, got dress to go check out their Casino. As we was driving on the hwy the car lost all power, had a warranty on it. Got in touch with the warranty company and they told us that we had to take it to a GM dealer for repairs, so we had it towed to one that night. We got up the next morning called the dealer to let them know what was going on. They called the warranty company to let them know the issue with the car. At that time the warranty company told the dealer it wasnt covered.I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they dont pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

Car was purchased new less than 6 years ago, less than 66,000 on it. Have had oil consumption issues. Three weeks ago, check engine, StabiliTrak, and loss of engine power lights started coming on while idling at stop signs and lights and experiencing stalls at same stop signs and lights. Husband checked and even though the check oil light was not on, there was virtually no oil in the car, added 2 quarts. Took car in for service. Dealer said it was a stretched timing chain and fuel pump needed to be replaced. Take home and return the following Monday when parts are in. When they went to do the service, engine was found to have lots of metal in it and needed to be replaced at our cost as warranty is out. Dealer offered no other options.GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our childrens use last year.

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

Purchased used vehicle in 2015. 1 year later transmission failed (2008 Saturn Vue XR). Turns out to be 3-5-r waveplate. Part was not heat treated to spec in this year’s vehicle (faulty part). Should have been a recall for this problem. GM finally honored coverage of said repairs but only 120,000 miles or less. My vehicle had 123,000 miles when this happened. GM would not honor repairs even though the said faulty part was installed into transmission during assembly.

I will tell my car horror story a little later. I called the Rep over the committee who had the CEO of GM answering questions in the congressional hearing and they indicated congress is not finished with GM but we need to tell them our stories. Go to safercar.gov and put your complaints in there also. That is the website they said they use. The more of us that do it, the better chance we will have to be heard at the next hearing.

2011 Silverado Duramax Diesel - LTZ. After paying the extreme price for this truck GM threw out to the public with a bad DEF system, among other problems, they should be ashamed. When you complain about this inferior product, GM does nothing but throws you a bone to buy another GM product!! Not back up their product by extending the warranty you already paid for.. Shame on you GM. You waved the flag of a America built product. After being a loyal customer all my 60 years, standing by you while others put out a good product, this is how I get treated. Now I feel like a fool.

My 2016 Silverado 2500HD has been recalled for the airbag issue. I brought it to my local Chevy dealer on November 18. I am STILL without my vehicle! The SM module froze when they attempted the reprogram on 11/18 and told me they needed to order a new module. The module was on backorder and they received in Wednesday 11/23. Unable to program it, they are still waiting for the GM Field Service Engineer to write the program for the new module specific to my truck. I have been given no expected date for completion and also have had to follow up daily myself with the dealer to get updates. Each update has been the same response... we are waiting for the engineer to write the program and do not know when it will be done. This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

I ordered a 2015 Yukon XL Denali 5 months ago. Numerous contacts with the dealer gives the same results - The order has not been picked up by GM yet. I called customer assistance and was put on hold for about 10 minutes while the person investigated the order. She came back with You just need to talk to your dealer. I have buyers remorse and I have yet to see the vehicle. Great service, GM. I am, to say the least, very disappointed. You think this is a preview of what lies ahead with their service?

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

I have a 2014 Chev Sonic, all 4 wheels are rusted, I went to the GM dealer and he told me that it was poor quality metal because they were made in Korea. Needed to contact GM. After 2 weeks of no news, I contacted GM customer service. They would check into it, 3 weeks later they told me there was no warranty but the dealer would paint them. The dealer said we would order the paint. That was in late June. They have still not contacted me. I went back last week to the dealer because the top center of the rubber steering wheel is worn smooth, not cover and no explication as why. I worked for GM dealers for 37 years and have seen a lot that was passed under warranty that should not have. The car is under 3 years old and less than 50,000 kilometers. I was a GM man all my life but that is over now. Never again.

I own a 2012 Chevy Equinox (52000 miles) that I purchased from my Chevy dealership. The key fab holds the brass key in pot metal and it broke last year. That key was replaced under warranty. Saturday, the key I got to replace that key broke in the same manner. (25,000 miles later) Saturday, I brought the key in and was told I need to talk with the Service Manager. I explained the problem to the Service Manager and he offered me a new key at a discount. If I had something to do with the key breaking, I would be fine with the offer. Plus, there is no guarantee that the same issue will not happen to the new key. I do not want to be purchasing a new key every so often because of poor design. I was only 2,000 miles out of warranty and they would not replace a recurring issue.I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

Where do I begin? GM Canada is a joke. I bought a 2019 GMC elevation blacked out edition in summer of 2019 and the first 500 km the tailgate started falling on me for no reason so I went to Prouse Motors in Sault Ontario to get warranty for the tailgate. They got ahold of gm Canada and they told them they will not fix the tailgate BC there was no known issues with them yet (forgot to mention I had my utility trailer on the back and the jack stand scratched and dented the ** outta the tailgate) so basically they said I was ** and the only way I would get a new tailgate is if it drops when someone from prouse motors was driving it. What a joke right?So after 4 times they had my truck it finally dropped. Took close to 5 months to get a new tailgate after that and Ive been back 3 times because of the paint job on it and tailgate being loose. While all that crap was going on I started to have transmission problems and its been to the dealer many many times and still to this very day its still not fixed. Then at 4000 km the steering column locked up on me and they had to put a new column in and the speakers on the passenger side of the truck went all ** on me. Ive either called or been to the dealership every week since I own this truck this truck has been nothing but a nightmare. I tried to plead my case and to get gm to buy the truck off me and put me in something else BC the truck is a LEMON. The only thing they would do is give me 2000$ towards a trade in so they expect me to lose my ** on the trade in and Pay more monthly for a plain Jane p.o.s I never in my life had such piss poor service than gm and the dealer. I will NEVER in my lifetime own another gm product. I will go buy a Ford or a Dodge before Ill even think about gm piss poor trucks... Before you buy a truck from gm I recommend take the time and read all the review. The only review I noticed that have 5 stars is the people who only owned the truck for couple weeks to a month. Steer away from GMC or Chevy. Dont make the same mistake I did. One pissed off GMC truck owner

I bought a 2015 GMC Sierra a year ago brand new. It have paint chips everywhere on it and they told me I had to fix it at my own expense. It has 18500 miles on it. I have 2 other GMC here and they are over 10 years old and they dont have any paint problems. They told me when I called in that they would have somebody from the dealership close to me contact me to take it in and have it looked at. Never heard from dealership and CC call and said there is nothing wrong with paint, second thoughts on never buying another GM product.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

I have been trying to resolve an issue with a dealership and with GM customer service regarding my 2014 Chevy Spark. This vehicle has had 3 (yes, three) piston replacements as well as a new engine put in. They are giving me the runaround regarding a buy back under the lemon law. They seem to have no interest in keeping a customer or accepting responsibility. I was warned about the dealership but I thought GM would step up to the plate. No such luck so far. So disappointed.

The final straw. As a loyal customer of GM since 1979 I will never purchase another GM product. The arrogance and lack of customer care in regard to the recent ignition recall has made my final decision. I did not receive a recall notice as of April and when I called the dealer they could care less. Attempted to contact customer care and it is like dealing with the government. I guess that is expected with the bail out. Good riddance to the General.

My 2011 was brought in because the check engine light was on. The service advisor called me when the car was fixed, with no authorization from me to work on the car. I called GM corporate office and spoke with a James, who apologized for my bad experience and told me that they will reimburse me the full cost of the repairs. The next day, he called to say that GM will not reimburse and that he would have to take the side of the service advisor. However, it is against GMs policy to work on a car without authorization from their customers. Of course the service advisor is trying to save his job by saying that I authorized the work. How can I authorized anything that you dont tell me about?

2011 Chevy Camaro - I contacted GM customer service and left messages that have not been returned. This is not the type of service you would expect from a company that just received a bailout! I would really like someone from GM to explain why I can’t get a response. This type of customer service is not acceptable. I will not purchase another GM product!

Our Chevy Volt grew MOLD all over the front and back seats after winter snowstorms! After taking in to find the cause and have it remedied we were told it needed to be detailed before anyone felt safe getting in it to work. They told us we needed to approve the detailing for them to move forward but not to worry because we most likely would not be charged since it leaked. The next day they called saying it that the mold had been cleaned and that we needed to come pick it up and pay $200!!! A car with mold is NOT fixed with a rag! BAIT and SWITCH! This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks ??? (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers. I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend in the future like I have in the past. Instead I will tell people our horror story. GM should be ashamed! This is why companies like Amazon are thriving - because they take care of their customers. Maybe other companies should take notice before theyre obsolete.

Highly dissatisfied and frustrated GM and my local dealership, Randy Marion Chevrolet, for attempts to dodge repairing a known problem with my 2012 Chevy Equinox for excessive oil consumption. Ive bought probably a dozen or more GM vehicles over the past 20+ years (3 in my driveway now) and I dont ever want to see the service department at Randy Marion Chevrolet again, or own another GM vehicle. Im that upset. I posted my full complaint at carcomplaints.com (2012 Equinox engine problems -- excessive oil consumption) to warn other people who might want to buy an Equinox or deal with this dealership. Service department as well as GM Customer Service is not to be trusted and uses any excuse to avoid fixing a known problem with this vehicle, despite a letter from GM saying what the problem is and what the fix is.GM seems to communicate with the dealership and back them up in their ridiculousness and go against their own letter stating they know the car has a problem and what the proper fix is. Been going back and forth with them since March over an issue with excessive oil consumption in my car, and still no fix. Ive put another 15,000 miles on my car that is frequently low or not even registering oil. No one should have to repeatedly prove that their car is consuming excessive amounts of oil. Ive had them document it at least 5 or maybe 6 times and because my car needed a new timing chain at the end of this long oil consumption test process they tell me I have to start everything over again.Letter clearly says its a piston ring problem and they know about it. Common sense is out the window here. Very disappointed at their efforts to delay fixing my car when they know its consuming oil. Concerned about how much damage is being done to my engine. Read my story on carcomplaints.com and be warned! GM does not stand behind their vehicles anymore, and I wont support them any longer.

Bought used 2010 Camaro 12/2016. Timing chain is now stretched out. Back in 2010 GM sent out a service bulletin advising to get this replaced with a better grade. GM now has to replace the 3-timing chains. They told me to have a diagnostic test at their dealer, I had already had one done, brought car to local dealer. Sure enough my mechanic was correct. Code P008 timing chains stretched. Paid $160 for this for GM to tell me Sorry a service bulletin is not a recall. On real next step is I will try BBB for this is the first very expensive car I bought for my handicap child and this is just not right. Will not give up.

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.

The 8 speed transmission is DANGEROUS! No other way to say it. The hesitations and stuttering issues are countless. After sharing my safety concerns, GM says its just how the transmission performs. Ive driven plenty of V8 engines with various transmissions and never had this issue. It is NOT SAFE! The fact that GM is just shrugging this off is quite concerning. They have offered no help with this problem and passed the responsibility to the dealer. 100% unhappy. I will never buy a GM again and will recommend to everyone I know to do the same. BEWARE!

They would not tell me where the money went after the card had expired. I only use the card once a year for oil changes and maintenance. Any Visa card I have ever had does not expire until the money is used. They said this money is prepaid to Visa so Im guessing when the card expired, they got the money back from Visa and put in their account as the women I talked to refused to answer the question as to where the money went, so I guess they actually stole $648 from me, as if we dont pay enough for their vehicles to start with. But I know I will never own another GM product again as I dont like dealing with crooked people.

2014 Chevy Captiva key stuck in ignition. My key cannot be removed from the ignition of my car when it is in park due to the same engineering defect addressed by GMs special coverage adjustment which covers millions and millions of cars - not including mine. It is costing me $1100.00 in parts and labor to fix this issue which has drained my battery and left me stranded on many occasions. I should not have to pay for GMs ignition design defect. GM should be held accountable for ANY of its vehicles exhibiting ignition and shifting defects, as it is already well known for causing deadly accidents due to engineering oversights. I am hoping to receive cash assistance from Chevy to cover the labor.

I bought a new 2020 3500 Duramax crew cab and got 1200 miles on it, fan came apart. It is now 6/4 and its been in the shop since 5/10 and still havent talked to a senior advisor. Made a lot of calls, and nothing. I am very disappointed in the way GM has handled this situation. It is not good when a person has to make thier first payment without being able to use the truck they bought. I have been a GM guy as long as Ive been driving and Ill tell you that if I was treated this way years ago I would be driving something else. I am tired of waiting for a human to contact me to try to get help on this so I will contact the dealer and see if the store manager has any options or if I need to go to the Dodge dealer a mile from them and see if they may have better customer service. My dealer told me that they have not had this fan issue yet but I have talked to other Chevy dealers and I am not the only one to go through this. I am only writing this review because GM has multiple records of me calling and requesting information and they just dont care. Good luck to anyone that have to deal with their senior advisors.

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!

I talked to a GM ambassador about getting off-warranty work done this month. My 2005 GMC Canyon warranty was extended to 2013 or 160,000km because of valve problems. My vehicle had 108,946km on it when the check engine light came. A Tirecraft shop examined the truck and said I had burnt valves. I phoned the GM rep and was told to take it to a GM dealership to confirm that. The dealership charged me $368.98 to confirm what Tirecraft had diagnosed for only $221.66. The dealership said that they would only knock 5% off the $6000 repair bill. GM knows how much these repairs cost so the company rep should have been up front with me about what could be done before I took the truck in. I wasted my time as the repairs are more than my truck is worth. GM had no plans to help me even before I brought my truck in.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.

Cadillac Cue System started going out when vehicle was two years old. Now it is completely dead. Which means my car is essentially brain dead. Any google search of Cadillac Cue will come up forum upon forum of people who have had the same issue, but GM will not recall this component. They want $1600 to replace a $100 touchscreen. Will never buy another GM product, nor will I recommend one to anyone I know for this problem alone. GM does not stand behind their products.

This vehicle was purchased new, great power and super comfy. After the first week or so it was in the shop every other week *suspension problem* over and over. Then electrical connections. Now the warranty is up, tail light problems ($750) each. Now the info screen is black. Its just ridiculous a luxury vehicle at this price has this many issues.

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certified - told GM has recalled earlier years, product development issue! Needs a RECALL and EXTENDED WARRANTY. Told cost is 2600.00.

I have a problem. I tried ordering parts from your GM dealers around me - the recall that’s on my car. Hell I was going to have it fixed. They wouldnt have to. My 2006 Chevy Cobalt just quit running on me on my way to work. If you could get them to get the part, I will have it fixed cause Im still paying for it and I cant let it sit. I called Corbin KY and LaFollette Tenn. That’s closer to me cause I gotta work.

Updated on 02/01/2020: I didnt get the car back until Dec due to the strike. I filed a claim with GM and requested either a new car or reimbursement. They refused to give me a new car and agreed to the reimbursement. They are only willing to reimburse me 2 car payments but had my car for a total of 3 months. Ive had to provide statements from my finance company and personal bank statements to show proof that I made those car payments just so they can reimburse me. Talk about feeling like a valued customer! Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and havent received anything! I am very dissatisfied with GMs customer service and the way they treat their customers! I will never purchase another GM car and I definitely wont be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing! Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! Im having to pay a car note for a BRAND NEW CAR that I cant even enjoy! VERY UPSETTING! Im totally dissatisfied with GM and I wish I never purchased this car! Shouldve just stuck with DODGE!

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

Calling GM customer service is a waste of time and effort. Little to nothing is accomplished describes their service, not to mention the misinformation and poor, poor customer care. Better to file a formal complaint with the FTC. People who buy GM vehicles beware. There is relatively zero customer service, from the GM perspective. Consumers deserve better.

If you think you would like have a car that runs and gets you where you need to be, dont buy Chevrolet! If you do, and the repairs become so much that it would cost more than the car is worth (even if youre still paying on it), dont call GMs customer assistance center, cause they dont care. Do you have a warranty? Thats all they want to know. Too bad this thing wont let me leave these categories as ZERO stars.

My 2008 Equinox Sport with the 3.6L VVT engine has the dreaded P0008 fault code and a stretched timing chain. GM extended the warranty on this problem engine for the Cadillacs and the GMC Acadia to 10 years BUT will not cover the CHEVY Equinox for the same problem. They said there is not enough of these SUVs with this problem. Sent 2 emails to GM Priority Care - no response in a week. Called and got one of their experts - said they would contact my dealer. 4 days later they never contacted dealer. JUNK PRODUCT. JUNK SERVICE. What a Joke. Anything they can do to save a buck.

I took my vehicle (2012 Equinox) to the dealership to have my piston rings replaced due to a recall. After having them replaced there was a noise coming from under the hood. I asked the dealership what was this noise, after having my vehicle for a month I was told that the noise is coming from a Vacuum which comes from the pistons not working properly. I was told that I must pay for this to be fixed because its not under warranty. My problem is that if the piston rings caused this and theres a recall for this, then the Vacuum problem should be in recall as well. I contacted GM and they told me the same thing the dealership said but added that this has not been seen in all vehicles. How many have to have this problem for GM to make it their priority? Not fair to pay for something that was caused by a recall!!!

I am writing this complaint as I am very disappointed the way my whole purchase and ownership experience. I feel that a profit motivation has ruled the decision making process and customer service non existent. Firstly at the purchase of our 2012 Chevrolet Cruz, one major significant item was not offered and when we became aware of this item we were told it was too late. Then on the first trip we hit a pothole and damaged two tires. No problem, we have warranty. But even the dealership gave us the vehicle with three tires with a maximum of 21 PSI 2 at 18. We paid for this as no one was responsible. We noticed on the side mirror at the outset what we perceived to be polish dust. Upon the initial washing we became aware that it was actually a defect. We drove to the dealership only to be told we will sort it out. However, after repeated complaints we were told it was never written down and you now are out of warranty. GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but we are out of warranty.I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored Lemon Laws but I now realise that they have a place and are needed to protect customers. Thank you for reading.

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.