I bought a 2015 GMC Sierra a year ago brand new. It have paint chips everywhere on it and they told me I had to fix it at my own expense. It has 18500 miles on it. I have 2 other GMC here and they are over 10 years old and they dont have any paint problems. They told me when I called in that they would have somebody from the dealership close to me contact me to take it in and have it looked at. Never heard from dealership and CC call and said there is nothing wrong with paint, second thoughts on never buying another GM product.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it… EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

I purchased my ‘16 Yukon in August of 2017 and by far this was the worst purchased I could’ve made. Since the day if purchase, I have to repair/replace the battery, motor mounts (~5 days after purchased), some plug for the transmission as the RPMs continuously revs up at highway speeds over 3000 rpms, several computer resets, the AC (2x), the weather strips around the door frame of the vehicle, fuel injection pump, and transmission. The truck often jerks forward while in low speeds almost causing me to rear end someone even while applying the brake. It seems as if I’m using an extensive amount of brake pressure as this truck is very unpredictable and unsafe. At times it has stuttered where it felt like I had no power while traffic causing vehicles to almost hit me. I’ve been told by the service department that they could not duplicate the issue. These concerns are very serious and definitely unsafe. It’s a shame that GM has taken the stance to ignore these issues.

I have purchased 25 or more GMC vehicles. I now have a Lemon. The worst part is that the dealership is not willing to assist. They have told me that they rotated my tires to fix the problem and the magic marker dots were still on the front so they dont do that. They also told me that they road tested several miles and the trip meter showed.04 tenth of a mile. I was told by the service overall supervisor that the problem was GM has a fault in the engine going from V8 to V4 at lower speeds and the vehicle will not ride well. I was told by GMC Corp that they would have a factory Rep ride with me and go over the problem and it never happened.The dealership will fix an employees vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

For years, I have noticed that approximately 80-90% of all personal vehicles on the roads, which have either a headlight or a taillight nonfunctioning, are General Motors products. Im just wondering if this chronic problem has been reported to you before.

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!

It would seem that General Motors doesn’t understand customer satisfaction. Before today, if you would ever ask me what car to buy, I would always recommend a GM vehicle. It will be long time before I do that again. Through my local dealer I ordered a part 2 weeks ago, for which they took my money to order it, the part has shipped to one of the GM warehouses, who doesn’t seem to have any urgency to release to the dealer from which I purchased it.Even the dealer has no luck requesting the release of the part and GM customer service says I have to work through the dealer to get the part released because once it has shipped from GM, GM is no longer responsible for it, even though, according to my local dealer, this warehouse 75 is the GM centralized distribution center. I am now waiting on a supervisor from GM customer service to call me back. 24 to 48 hours although in the meantime I am stuck driving on a cracked GM rim that could go out at any time. Being a GM owner all my adult life, this has me frustrated and has developed a true regret in standing by GM all these years. General Motors, you have lost a long term supporter.

Bought used 2010 Camaro 12/2016. Timing chain is now stretched out. Back in 2010 GM sent out a service bulletin advising to get this replaced with a better grade. GM now has to replace the 3-timing chains. They told me to have a diagnostic test at their dealer, I had already had one done, brought car to local dealer. Sure enough my mechanic was correct. Code P008 timing chains stretched. Paid $160 for this for GM to tell me Sorry a service bulletin is not a recall. On real next step is I will try BBB for this is the first very expensive car I bought for my handicap child and this is just not right. Will not give up.

I love my GMC Envoy. Very enjoyable ride and mo mechanical problems at all. Im enjoying the multiple CD player and the deep bucket seats. I love the leather interior, the moonroof and the dual closure. I also like the door and window locks, the automatic seats and that they remember which driver you are. I like the interior design and the colors of both interior and exterior. The seats are very comfortable as well. I dislike however how far back the seat belts are attached. Also the center console takes up a lot of space but the way its designed it doesnt hold much so its wasting space.

We purchased a oil pump through a local car dealership. We had to pay our mechanic to install the oil pump. The car was still having issues. We had to pay to take the vehicle to a dealership to run diagnostics to find the issue. It was confirmed the oil pump was defective and needed to be replaced. We were able to return the part and exchange for a new one with the original dealership. I asked that dealership about getting our expense on having to replace the oil pump and the diagnostics testing ($850) refunded. I was told the dealership would not issue any refund on that and to contact GM. I called GMs customer support line and was told because the mileage exceeded 36,000 miles, they would not offer any assistance on getting a refund on our expenses incurred from the defective part.

My 2011 GMC Terrain 4-cylinder has very poor fuel mileage, 23 max on hwy although advertised at 28+. It has jerky shifting between 4th and 5th gear, noisy front fuel pump and poor turning radius.

I bought brand new for my first time a couple of years ago. Last fall I was just under 60,000 km for warranty and noticed rust on my back drivers tail light. True North in North Bay painted it even though they knew their stuff and said the whole back panel should be replaced as the rust is coming from inside out. Anyhow back again in March due to after washing it from winter same spot. NOT EVEN A YEAR OLD REPAINT JOB.True North stated they couldnt do it for free, they cant guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldnt do NOTHING for me. SO called True North because Im still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they wont be buying a Chev 2014 Sonic.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

On October 13, 2014, I took my 2004 Chevrolet Monte Carlo to Harbor Chevrolet in Michigan City IN for the ignition recall. Sixteen days later on 29th of October, my car would not start. Key found, not turn. I had the car towed to Sauers Buick GMC in LaPorte IN. I was told the ignition needed to be replaced. $881.00 that cost. Car ran good, but in one week check engine light was back on. Took it back on the 10th of October. This time I was told that it was an emissions problem, and another $49 for a gas cap. I was assured this was the problem, even though I didnt think there was anything wrong with the gas cap. By the 14th, just 4 days later, the Check engine light is back on. I called and again was told to bring the car in. Returned and left car on October 24 for the afternoon. This time I am told its a vent valve leaking that is defective and this is going to cost over $300 dollars to fix. I declined this repair. Enough is enough already. I think each time I take the car in, they will keep finding something wrong...or making something wrong. I feel I am being taken for a ride in my own car, and its not a ride I am enjoying. This all started with that recall, and turned into a $900 ride. And they still want more. I doubt that there is a vent valve leak. I am sick of getting screwed. Highly doubtful I will be buying another GM car if this how they treat customers.

I have been trying to resolve an issue with a dealership and with GM customer service regarding my 2014 Chevy Spark. This vehicle has had 3 (yes, three) piston replacements as well as a new engine put in. They are giving me the runaround regarding a buy back under the lemon law. They seem to have no interest in keeping a customer or accepting responsibility. I was warned about the dealership but I thought GM would step up to the plate. No such luck so far. So disappointed.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

In October of 2016 the engine light came on, and it was discovered to have been caused by the mass airflow system. I had this part replaced but within a few days the light was on again. I brought the car back to the shop and the part was replaced a second time. Upon test drive, the light again came back on. A third part was ordered and replaced. When the light came on for the fourth time, my mechanic ran through the wiring system but did not find anything out of the ordinary. He ran checks on the gas pedal and various other sensors. He then deduced that the problem was not with any of the sensors, nor any of the mechanical systems in the vehicle. He thought it might be the ECM, but advised me to bring the car to Central Chevrolet to have them look deeper into the issue.The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I cant recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? Its software, its not like its taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?I called GMs customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owners Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owners Loyalty Certificate with the expectation that I would purchase another GM product.

My Disappointing Experience with General Motors and Leith Buick GMC of Wendell NC. November 10, 2018, my vehicle began to misfire. I had the code pulled and contacted Ryan **, Service Advisor at Leith Buick GMC of Wendell NC, on November 12, 2018 to bring my vehicle for repair of cylinder 2 and 4 on November 17, 2018. By November 15, 2018, driving conditions worsened and I had to take the vehicle earlier than expected to Leith Buick GMC on November 16, 2018. They gave me a loaner to drive while they had my vehicle for service and repair. By November 20, 2018, Ryan ** confirmed the misfire was on cylinder 2 and 4, along with other mechanical issues found. Ryan ** gave me pricing for all of the repairs and we discussed options for a possible trade. He forwarded my information to a sales representative, which whom I met with on November 23, 2018.After deep thought and discussion, I declined to trade down to a 4 door sedan with higher payment and authorized cylinder 2 and 4 to be repaired only. November 28, 2018 the repairs authorized was implemented and paid in full. March 3, 2019 my vehicle began to misfire again. I had the code pulled and found that the misfire was on cylinder 2; one of the same cylinders that Leith repaired November 28, 2018. March 4, 2019 I contacted Ryan ** to discuss the issue and to find out if the parts were refurbished that was put on the cylinders because it did not last.Ryan ** stated they were not refurbished parts, but that they could have been bad. He stated that I could bring the vehicle back to them and they would repair it. I refused to put the vehicle under additional stress to drive over an hour and a half for to have the repairs done again. Ryan stated being that the repairs were under warranty; I could go to any GM dealership to have it repaired that was closest to me. I called three GM dealerships in my area: David Westcott Buick/GMC in Burlington, NC; Flow Buick GMC of Greensboro, NC; and Bill Black Chevrolet of Greensboro, NC. All were busy and stated that they would have to keep the vehicle for at least three days and did not have a loaner available for me to drive to get back and forth to work. So, my only other option was to purchase the parts and have the vehicle repaired by another mechanic.March 7, 2019, I purchased the parts and instructed the mechanic to save the engine ignition coil and spark plug on cylinder 2 so that I could take it back to the dealership. The mechanic repaired what I asked and gave me back the coil and spark plug. To my surprise it was not a Bosch coil. It was an aftermarket part that did not match the invoice. April 10, 2019 I changed cylinder 4 coil and spark plug. I asked the mechanic to again give me back the coil and spark plug. To my surprise cylinder 4 coil was aftermarket as well.April 19, 2019, I took the parts back to Leith Buick GMC. I spoke with Ryan ** about the issue. Ryan ** denied that that they put the parts on the vehicle. He stated that I did not know and they could have come off of cylinder 3 and 5. He berated me with questions on what side of the engine it came off of, left or right. He said the parts they use are Bosch and showed me one as an example, pointing out the difference in the part. That the parts they use have part numbers and the part that I brought back did not. He would not listen to me at all. He kept saying that because I took the vehicle to someone else for repair there was nothing that they could do. I reminded him of our conversation March 4, 2019 and that I tried to do what he said and enlightened him of the outcome from it. He also stated that maybe I brought the parts to him. I told him that I did not bring the parts to them and the only parts that I took to them that they did not put on was the intake cover gasket.Ryan was still not willing to listen to me. He claimed I hollered at him, which I did not. My voice became firmer because he was still insinuating sublimely that I was lying about the parts. I was merely trying to get my point across to him and was getting frustrated because he was not listening to me and insinuating that I was telling an untruth. I told him that I was not a mechanic but I knew what I purchased and had repaired. I told him that I was not going to drive over and hour and a half for a lie. I told him that those were the parts they put on that was taken off and that I wanted a refund.At this point, Ryan ** took the parts from his desk and placed them outside his door onto the sidewalk and told me to get out of his office. I told him that I would leave his office, and he sat back down in his chair. I told him before leaving that he knew they put those parts on my car and that they were no good. He then got up and walked away. I told him that I was going to have an investigation in their place of business to look at their records as he was walking away and then went outside to retrieve the parts placed on the sidewalk. I went back inside the dealership to find Ryan **. He was standing at a window to the billing office. I let him know that I was going to send the parts to the CEO of GM. 4/26/2019, Mailed failed equipment taken off of cylinder #2 and #4 to CEO, Mary Barr of GM. 5/6/2019, Spoke to Matt with GM Executive Office. He confirmed receipt of packaging and letter. He took down all details.5/8/2019, Spoke to Matt again with GM Executive Office. He stated he spoke with the service manager at Leith and the service manager assured him that they only use GM approved parts. The service manager stated that I was shown the parts they use. He stated because I did not take the vehicle back to them it could not be verified by GM that that they actually did it. He stated due to the age and mileage of the vehicle a loaner would not have been made available to me to drive. He stated that because the vehicle had previous owners that the parts could have been put on by them. So from all of the facts Leith Buick GMC of Wendell NC was not going to refund my money. I was told that if I had called the 800 number that maybe they could have worked something out. Matt also stated that they would have everything on file if it something more should come of this and that he would now consider the case closed.Matt with GM Executive Office, sided with Leith, their authorized dealership and basically said in not too many words that I was telling an untruth as well. Leith billed me for parts they claim they put on but never did. The parts that came off did not have the part numbers stated on the invoice. In closing, I am highly upset regarding the way I was treated and for the blatant disrespect shown by Ryan **. I feel if I had been a man of any race or a ** woman, he would have shown more respect, patience and listened to me. He would not have insinuated sublimely that I was lying. He would have immediately taken action to resolve the issue and apologized for the error. But because I am a ** woman, he felt he could disrespect me, talk to me any kind of way and sublimely call me a liar. As much as I like my Buick, I have decided to trade it for another make and model, namely their competition. I will not patronize a company that treats their consumers that way and call them liars sublimely.

Ive had a horrible experience with GM customer service. The commercials and information put out by GM/Chevrolet completely contradicts its customer service standard. When my car had an issue I tried emailing and received emails with incorrect grammar from representatives. They asked me to explain what I wanted, when I had detailed a request for a refund and information on the failure in the original email. I then moved on to calling. Their customer service is contracted out and they admit they cant take any action on certain issues. They only provide an address if you ask for a contact at GM. They fully expect you to just give up on the issue by the third phone call. Each tier/level up I went, the person was ruder. I never once raised my voice, but at one point I was trying not to get emotional because the two failures of the part put me in life threatening situations.I had a part installed on my vehicle by a Chevrolet dealership in 2014 after my car lost power on the interstate. In 2017 the part failed AGAIN. In both situations I was traveling at 65/70mph and the loss of power was immediate. Monica, Charlene, Octavia, and Greg were emotionless the entire call. The dealerships said I had to go through GM to get a refund, and it was a nightmare. I am educated in the legal field, the negligence on the part on GM/Chevrolet is appalling. I have documented everything and filed a complaint with the NHTSA. I hope to have some resolution, as I still believe the car is unsafe. I never once felt reassured by the customer service team.

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

My 2012 GMC Terrain is not getting the gas mileage on sticker. I went to the dealership many times, but they could care less. I guess all they wanted was my money.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are quite literally falling apart! Plastic pieces have broken off, the drivers side belt wont retract and the passenger belt doesnt lock. I took it to the dealership for recall replacements and they told me that they were replaced already by the previous owner. I find this incredulous considering I have own a Lasabre as well as another Park avenue and never had any issues and they were both older vehicles. The cost for replacement is $350/belt and I have no assurance that the replacements arent just like the ones I have. GM is losing a LIFETIME Buyer in me!Of course they are trying to lose the stodgy old man image according to the news...

I am absolutely stunned by the way GM handled my case. Yes, my car was out of the 5yr/100,000 mile warranty. Only by 2 years. Car ONLY had 55,000 miles on it, before the transmission went out. After 55,000 miles!!! Yup, you guessed it, GM wants me to eat this one in $4,000 in repairs!!! GM is a joke. Didnt even offer to help compensate, no discount. NOTHING. I will never buy another Chevy EVER again. I will also warn others to steer clear of Chevy. Worst experience ever. Not to mention they provided parts/equipment to the German army in WW II. Makes sense now.

I have seriously dangerous electrical issues since I purchased this 2018 Equinox. GM claim they dont have a fix for the electrical issues. When I lift my foot off brake several sensors come on as well as door locks unlock and relock. The vehicle jerk forward or rolls backwards when foot is removed from brake. I have no choice but drive it as it is my only source of transportation. Lemon law attorneys are only concerned about getting their fee and GM offer to buy back with drastic deductions for depreciation for a few thousand dollars when my car loan was 25,000 plus thousands still owed. I would review with half star or less.

Product Safety recall 08411 fuel system control module - Turns out the fuel system control module failed on my GM SUV, exactly like they said in the recall notice, however since my trucks VIN # is only a few units past the group of numbers they assumed to be the bad ones, no help at the dealer. I sent a note to GM, still waiting on a response.

Left the dealership with a brand new 2016 Buick Enclave on 5-14-16 and returned to the dealership with a flat left front tire on 5-16-16. Not complaining about anything on the dealership end, but the roadside assistance is a joke. Have never needed to use it before, THANK GOD, and will never try to use it again. My husband put the donut spare on himself because no one was available anywhere to assist us. Gave the address where we were but no one could find us so they said. What good is having a service available to use if you cant get use out of it? My husband and I would have still been stranded til today 5-16-16 if he didnt put a spare on himself. My suggestion is DO NOT offer ASSISTANCE if you cant follow through when a customer needs it.

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

At a dealership visit in October of 2016, they said they were going to do a recall. I thought that was good, hadnt recalled seeing a recall notice in the mail but found it later on at home in the pile. So after reading it, I realized they didnt follow the protocol for performing the safety recall. They skipped replacing a part which it clearly states needed replacement on my specific truck. So I called the dealer and just asked if they actually replaced the part or just updated the one currently in the truck. They said no, no replacement just an update.I left it at that, as I had a horrible experience dealing with the service manager on a separate issue but on the same day the truck got the recall done. After inquiring at another dealer I was told they werent able to even look into it because GM already paid ** dealership to do the work. So a call to the 1800-customerscomelast folks at the customer care center really ties it all together as they now know Im driving with a known defective airbag pretensioner. To add more to it, the district manager has put a me on a blacklist at what seems to be every dealer within 100 miles. So where to go for warranty on pile of crap??? SCUMBAGS.

My check engine light is on in my 2015 Chevy Malibu. After paying $125 to run a check I was told on September 5 that I need part #12633613 A valve Asm Rocker Arm Oil Control. But the part was not available so it was put on back order. Now 4 months later I am still being told the same thing. I have not been able to get my car to pass inspection because of this so I can’t register my plates which means I am driving on expired plates. When I needed to be towed last night AAA wouldn’t tow me because I had expired plates and I had to pay $80. When I check online several parts websites say the part has been discontinued. This car is only 4 years old. I will still be making payments for 2 more years and I can’t get it fixed. The part generally costs around $100 but since it is unavailable it is now selling for $600 on EBay. Come on GM. Get your act together and honor your products. Please tell me how to solve my dilemma.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

Where do I begin? GM Canada is a joke. I bought a 2019 GMC elevation blacked out edition in summer of 2019 and the first 500 km the tailgate started falling on me for no reason so I went to Prouse Motors in Sault Ontario to get warranty for the tailgate. They got ahold of gm Canada and they told them they will not fix the tailgate BC there was no known issues with them yet (forgot to mention I had my utility trailer on the back and the jack stand scratched and dented the ** outta the tailgate) so basically they said I was ** and the only way I would get a new tailgate is if it drops when someone from prouse motors was driving it. What a joke right?So after 4 times they had my truck it finally dropped. Took close to 5 months to get a new tailgate after that and Ive been back 3 times because of the paint job on it and tailgate being loose. While all that crap was going on I started to have transmission problems and its been to the dealer many many times and still to this very day its still not fixed. Then at 4000 km the steering column locked up on me and they had to put a new column in and the speakers on the passenger side of the truck went all ** on me. Ive either called or been to the dealership every week since I own this truck this truck has been nothing but a nightmare. I tried to plead my case and to get gm to buy the truck off me and put me in something else BC the truck is a LEMON. The only thing they would do is give me 2000$ towards a trade in so they expect me to lose my ** on the trade in and Pay more monthly for a plain Jane p.o.s I never in my life had such piss poor service than gm and the dealer. I will NEVER in my lifetime own another gm product. I will go buy a Ford or a Dodge before Ill even think about gm piss poor trucks... Before you buy a truck from gm I recommend take the time and read all the review. The only review I noticed that have 5 stars is the people who only owned the truck for couple weeks to a month. Steer away from GMC or Chevy. Dont make the same mistake I did. One pissed off GMC truck owner

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.

From day one this car has had nothing but problems. We brought it to the dealers attention that the rear driver tail light needed replacing while ON their lot to purchase it. Was brushed off (should have been the 1st clue). Continued problems with Navigation unit, Radio, Heater, A/C, Infotainment issues; drive train and/or transmission, door handles constantly breaking and the dealership here in Tallahassee could care less. Have 2 open tickets with GMC and STILL not getting anywhere. Being dyslexic and fully disabled/handicapped; my husband bought this car specific to help me. NOT happy!!

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

2011 Chevy Camaro - I contacted GM customer service and left messages that have not been returned. This is not the type of service you would expect from a company that just received a bailout! I would really like someone from GM to explain why I can’t get a response. This type of customer service is not acceptable. I will not purchase another GM product!

Six days after the purchase of a new truck (1 mile on odometer) while making a left turn the front left wheel fell off the truck. The truck hit a car at the intersection and damaged the front and back bumper but was driveable. GM has denied the claim.

Calling GM customer service is a waste of time and effort. Little to nothing is accomplished describes their service, not to mention the misinformation and poor, poor customer care. Better to file a formal complaint with the FTC. People who buy GM vehicles beware. There is relatively zero customer service, from the GM perspective. Consumers deserve better.

I have had four emissions failure all around the DEP system on my 2013 GMC HD 2500 Denali. Three of those were under warranty. I also had a breakdown due to metal in the fuel filter that is caused by a defective Bosch fuel pump. I found this out from an attorney thats filing a class action suit against GM. I opened a case with GM and talk to many people overseas about my issues with no resolution and just a runaround. So I guess the American made apple pie image is no more for GM. Both my GMCs are for sale and I will drive Ford or a brand more reliable. GM your overseas customer service centers are horrible. I bet not one drives a GM product but they are cheap labor.

After many recalls which each one was fixed, the light for daytime running started going on and off. The GMC dealer told me that the frame for the light was melted and had to be replaced. Then he told me it would cost me $1,100 to fix which I told him that they knew the lights were too hot and I had the recall done so why am I to pay for this? I called GMC to get this fixed and each time I was told I would be called back. This never happened and the last time I called I was told that I agreed to pay $500 and that never happened because no one ever contacted me. All I want is to have my SUV fixed like they should.

I went to the GM dealership in my town for a diagnosis on my SUV because it had an awful vibration. Please understand my beginning frustration as Ive only had the vehicle a little over a year and already numerous problems. They call me a few hours later and tell me its the wheel bearing. Irritated about how much Ive spent on it in an year I called the GM directly and they were going to pay some of it. Until the manager at GM got a hold of the manager at the dealership. The dealership lied, about conversations we never had, diagnosis he never gave me. So anyone looking for a vehicle in the Vermont area? Dont go to aldermans Chevrolet!

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.

I purchased an extended warranty directly from GM, a Platinum warranty that was supposed to be bumper to bumper coverage at the cost of $3400 for my 2013 Chevy Avalanche. I did have to have 1 air shock and compressor replaced but I always replaced shocks in pairs but GM said no way. Then my dash started to crack and that was turned down as GM said this was a cosmetic item and it does NOT cover cosmetic items. Well after buying or leasing 6 vehicles from this same dealer in 6 years I sold the Avalanche and bought me a Ram pickup truck. That’s how GM treats its customers after 35 plus years of owning GM vehicles.

As a GM Customer for over 12 years, I leased a Cadillac for 4 years and recently leased a 2021 XT6. As I contact Cadillac Novi, to schedule an appointment for my XT6 to come in for service. Due to hearing an unfamiliar noise when I’m accelerating. I was told by the Service Advisor that they have no vehicles for loaners due to the chip shortage. But furthermore I was told that I can go and rent a vehicle at Enterprise or whatever and then contact GM to see if I could be reimbursed. I asked the Service Advisor how come they can’t set me up with Enterprise or a rental company due to them not having vehicles. To make the matters worse, he tells me that it would take at least 5 days before the vehicle will even be diagnosed. As a frustrated customer I asked the Service Advisor as a customer who has a bumper to bumper warranty what if I don’t have the financial income to be able to rent a vehicle at this time. The Service Advisor had nothing to say.At this point it’s clear that GM - Cadillac has nothing in place for customers. It’s very sad and unacceptable on all levels. I’m very disappointed with GM and will not be going back. Having a Bumper to Bumper Warranty is useless and it shows that GM do not honor their product. Anytime a customer have to come out of pocket when they purchased a new vehicle for a peace of mind is unacceptable. The fact that a customer have to call and go through the process of GM lack of production is this chip it seems as it’s a fallback with them. I’m so disappointed and will not be a continue customer. The Service Advisor gave me a phone number that after the prompts it just rings and rings. Then another number that after you press the prompt to #1 it goes to talk to text.

I have an 2014 XTS Cadillac with 54000 miles. The transmission gave out with such low mileage. My warranty had expired 10 days prior to this happening. My mechanic bought a new transmission from GM dealership and was programmed by GM Representative. I called GM headquarters seeking for at least to help pay for the transmission not the labor since I realize it was installed by third party. I spoke with senior representatives, directors of customer service and even customer service to resolve issue when I complained to Better Business Services. They did not care that the car had only 54000 miles. They refused to even pay a portion of it. I will never buy a GM car! Nor will anyone in the my family. They showed such disservice to GM customer. What transmission gives out 54000 miles. Never again GM. I will only make displeasing comments about GM.

General Motors customer service personnel Romina refuses to call you back. If you do receive a call from her and miss it, she will leave you a message saying that she will call you back in 24 hours! If you call her right back and beg on her message to call you back, nothing! No calls! I have left her 16 voicemails begging for her help. I have left messages with her colleagues, where they in fact send her a message on her computer asking her to call me back. Nothing! Nothing! Nothing! Four days with no car and no repairs being authorized. By the way, this is all over a $35,000 Tahoe that the engine blew up in at 41,000 miles, a problem that should have been rectified in the first place.

I contacted GM motors complaints department many times regarding a cracked passengers airbag section. The full airbag compartment is cracked perfectly around the bag and my car is showing the sign of service airbag. Clearly this is a manufacturing problem. However, they are refusing to pay the service to check to ensure the airbag is safe. I will hold GM responsible for ANY damage that happens if the airbag inflates for no reason since the compartment is obviously cracked and in a perfect shape around the bag. I am too scared to even have a passenger sit in my car in the front out of fear that it could inflate at anytime with no proper cause. They continually and in writing have refused to pay for the service. They will be paying a whole lot more than $100 if this bag opens up suddenly in my car.ZERO HELP from their staff. You have to contact them multiple times to actually receive a reply. Multiple emails to have someone call you back. They give you their number and extension but NEVER answer their calls. When they call you back if you are not available next to your phone, dont expect them to answer your call back even if its seconds later. NEVER EVER BUYING A GM CAR EVER IN MY LIFE AGAIN. Guaranteed am also telling everyone I know the same. They are great as long as you are signing your cheques over for them, otherwise, NO ONE CARES for your safety or anything else. Am sure this review will also be insignificant to them, but at least if anyone wants to know the truth about them, they can read all the different opinions of real people before deciding.

2015 Chevrolet Silverado 2500 Z71. Since the vehicle was picked up at the dealer, the truck was pulling to the right. Not drifting, it was pulling. Wasted time out of my day and brought it back to the dealer. They aligned the front end. When picked up it was still pulling to the right. I decided to bring it to a dealer closer to my office and they aligned the front end again and rotated the tires. Lo and behold, still pulling. I dropped it off again and they adjusted the steering sensor and rotated the tires from left to right. Still pulling. I called GM and after being on hold for over 45 minutes they told me they would look into it. 4 days later they called me and said it might be the tires and they are not covered under warranty that I would have to contact Goodyear. I have no idea what to do next. My advice: STAY AWAY FROM GM PRODUCTS. THEY DONT CARE ONE BIT ABOUT THEIR PRODUCTS OR CUSTOMERS.

I bought my new (GMC Terrain 2012) 2 weeks back. I found a noise coming up from the steering when you turn left or right at parking position. Im asking, is this normal or need for checkup. Please advise.

I took my 2015 GMC Terrain Denali Edition (Carport kept - excellent condition) to my local GMC dealer for service. My windshield wipers totally failed during a thunderstorm on a dark backroad at night. But for the Grace of God I wasnt hurt or killed - I had to figure out how to find a pull-off to address the problem. I took it in for service repair to my GMC shop and explained the problem - and also noted that wiper failure is a current problem with other year groups and models.I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

The transmission on my 2010 Terrain failed at less than 52,000 miles and GMC has done nothing to help me. I have never heard of a transmission failing this early on a car that has been well maintained. When I initially brought it into my GMC dealer, all they were interested in was if I had an extended warranty (I did not) and told me if I needed a new trans, it would cost $ 6000 - $ 7000. Not being able to afford that and not being able to afford a new car, I took it to a local trans repair shop and had the trans rebuilt for $ 2750. When GMC was contacted after that to see if they would reimburse at least part of the cost, they told me they only work with their dealers and if I had gone to the dealer maybe they wouldve done something for me.Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didnt.

This truck has been in the shop multiple times, the mirror failed and folded in while I was driving down the hi-way. They will not warranty it, the back up sensor did not work and I hit my bumper, they will not warranty it but thats how you know they are not working. You hit something as they say at the dealership. This truck is a 70,000 dollar paperweight. They do not stand behind their products at all. Its all junk. Ill definitely be buying a Ford.

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.

I own a 2017 Escalade. Bought it brand new, right out of the showroom. Ive had nothing but problems with it since the beginning. Lost my brakes in 2017 with my disabled daughter in the car along. Recall for car. Shaking terrible, stalling, and Malouf Cadillac wouldnt help me. I have a long list of service issues on this vehicle. Made a formal complaint with GM and said they closed my case cause they werent able to get in touch with me, really!!!! Car is in dealer now for almost 12 weeks. Now to find out the car went on fire while they were servicing it. Called GM again to find out the case was closed and had to reopen complaint and now have to wait 3 days for claim to open before I can speak with anyone. This is was $85,000 vehicle get you!!!! Still waiting and furious!!!!

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send. This whole experience has caused extreme hardship as I need the truck to tow our trailer to Houston for my Husbands cancer treatments and it has been a financial burden driving and paying for Hotels as well as compromising my Husbands health by staying in Hotels, etc. All we want is a truck to replace the Lemon Truck we have so I can keep my Husband safe in our own trailer.

I purchased a new 2019 Chevy Blazer in June 2019. In October 2019 another driver ran a red light and hit me. My car had front end damage that I have now been waiting over 4 months for repair on. GM cannot tell the dealership or the repair shop when the parts will be in and will not assist in putting me in a replacement vehicle in the interim. I started a claim within their customer service department at corporate and cannot get anyone to assist me or return my calls. I have been waiting over a month to speak to an actual person to help me. In the interim I have no vehicle and am out of pocket almost $5,000 in rental car fees. GM has forgotten the customer in customer service and as someone whose last 4 vehicles were GM, it is disappointing to see. I will not be a return customer anymore after this horrible ongoing experience. Stay away. They cannot meet the demand for parts on anything, nor do they care.

I own a 2012 Chevy Equinox (52000 miles) that I purchased from my Chevy dealership. The key fab holds the brass key in pot metal and it broke last year. That key was replaced under warranty. Saturday, the key I got to replace that key broke in the same manner. (25,000 miles later) Saturday, I brought the key in and was told I need to talk with the Service Manager. I explained the problem to the Service Manager and he offered me a new key at a discount. If I had something to do with the key breaking, I would be fine with the offer. Plus, there is no guarantee that the same issue will not happen to the new key. I do not want to be purchasing a new key every so often because of poor design. I was only 2,000 miles out of warranty and they would not replace a recurring issue.I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

I bought a 2013 Silverado used from Westside Chevy in Katy, TX... After having it several months, the coating on the center spokes of the steering wheel started coming off. The dash cracked on the passenger side of the airbag in 3 places. The white paint is peeling off the roof showing grey primer. Here is the reports from the Service Depts. I was told to have them look at it... The coating on the steering wheel is coming off due to oil in my hands. The dash cracked because of Armor All and my driving habits (I DONT USE ARMOR ALL AND I DONT GO OFF ROAD. HAHA. IM 70 YEARS OLD AND DONT DRIVE MUCH)... The paint coming off the roof was caused by an OUTSIDE SOURCE... they wouldnt say what outside source was. The body guy that looked at its paint said he was in it to make money which told me right then he wasnt going to repair it. Worst customer service I have ever seen!!!

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

I crashed my 98 GMC Safari van into my garage when the ABS came on at a low speed. I replaced the sensors. Now it works but has a damaged bumper, and I have a damaged garage! I also have a 2000 Chevy Astro van that is now doing the same thing!

I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to bring it back to dealer 1 week for a coolant leak. They replaced radiator. 1000mi later after going on a 1050mi trip the transfer case failed..Car has been sitting at dealer for 1 month because of strike. I had 99 Suburban for 19 years, original radiator & transfer case. LAST GM CAR.

Own a 2011 Chevy Malibu and it started acting weird in late February 2016. Finally it just about stopped on the road so I called the dealership. He looked up my car (because I had been there before for service and a recall) and informed me my PowerTrain warranty was already expired. Mind you this wasnt even what I was asking about - I wanted to know if I could bring the car in to be looked at. So immediately it was off-putting. After he told me it was expired, he said they were extremely busy and I could try to bring it in but no guarantees. Well, since he was such a gentleman I obviously said no thanks and hung up. If my warranty is expired, its common knowledge that dealerships are more expensive so I figured I would take it to a local mechanic instead. Turns out the transmission needed a rebuild. It was completely shot. We are already living paycheck to paycheck so I immediately started to panic.Googling how much a repair like this costs and I was terrified... thousands of dollars. Either way, it had to be done because that is my only form of transportation. After a couple different mechanics looking at it, we settled on a mechanic in our town that specializes in transmissions. Got it fixed and it was a little over $3000. Not sure what possessed me to log in to the General Motors website, but I decided to just to see if there was anything out there as far as the transmissions on these particular cars. I had been reading up online and apparently transmission issues are very common in the model I have.After I entered my VIN, I saw that my Powertrain had NOT been expired as of the day I called for an appointment. It actually still had a full 24 hours on it! Cutting it close, but nonetheless! Either the service rep LIED because they were busy and he didnt want to deal with me or he just couldnt read a calendar. Either way, I have been screwed by GM and Paul Masse Chevrolet in East Providence, Rhode Island. Have been battling with GM Customer Service and all they can tell me is that dealerships are privately owned and they would like to offer me a year of SiriusXM or OnStar for my troubles. Im not giving up... The rep I spoke to was so slow to respond to me. Every time she said she would call the next day, and 2-3 days later shed finally call to say she was still working on it and trying to talk to the dealership. So basically I had to pay for their error, and they wont claim responsibility for their employees. It is disgusting.

I paid thousands for the GM extended warranty protection plan to get denied on a catalytic converter that is shot. The vehicle is 2 years old and under the federal emissions act warranty and even under my extended warranty. Nowhere on that protection plan paperwork states this would not be covered. I called GM direct and got a run around stating the vehicle was used and that is why it’s getting denied. Then their next excuse was in their records I was a third owner of the vehicle which is not fact. Im the only owner of the vehicle. Then I get “We cannot help you due to you exceeded the miles by 6K so sorry.”Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

The 8 speed transmission is DANGEROUS! No other way to say it. The hesitations and stuttering issues are countless. After sharing my safety concerns, GM says its just how the transmission performs. Ive driven plenty of V8 engines with various transmissions and never had this issue. It is NOT SAFE! The fact that GM is just shrugging this off is quite concerning. They have offered no help with this problem and passed the responsibility to the dealer. 100% unhappy. I will never buy a GM again and will recommend to everyone I know to do the same. BEWARE!

Coolant leaks gradually from the waterpump until engine overheats. GM knows this is an issue with this car. This car was bought brand new and was sold to my father-in-law, a WWII veteran who was 87 years old when he bought the car. Car was brought back to the dealership multiple times soon after it was purchased. The issue was never fixed properly and car overheated again and again and again.Ownership was transferred to us when my father-in-law was diagnosed with dementia and could no longer drive. As second owners we were never informed there is a special warranty covering this exact issue. The car has overheated for us multiple times. Weve spent over $1,000 trying to get this issue fixed. GM refuses to reimburse us and cannot seem to give a reasonable explanation as to why the dealership (Muzi Chevy in Needham, MA) never notified us of this special warranty even though we brought the car back there ourselves for this very issue - GM never notified us of this special warranty either. Terrible experience - terrible car. We will NEVER buy another GM vehicle.

Just wondering if anyone else who had this recall done ran into a situation where the low beam headlights had to be replaced at the owners expense. This situation is ridiculous. Let me first state the I accept partial blame for not taking my car in as soon as I received a recall notice. When my low beam lights went out I took my car to JohnBear to have the HDM recall addressed. I picked up my car after the recall work was done and went in to work for night shift.Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). Ive dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Purchase a 2018 Impala August 10 2018. I have a major safety concern. My roof has two creases in it one being over 24 inches long. Took the vehicle back to the dealer Tim ** in Cleveland Ohio. I was told by the body shop manager he had never seen this in 35 years. Said he had to get the GM rep involved. I requested a field engineer look at the roof. No one has come out to look at it or help me. The GM Rep said I damaged the roof myself by dropping something on the car in two places. The roof has 2 creases in two different places. I continue to point out to him there is zero paint damage. This will be my last GM vehicle.

Imagine having a new car for two years and the clear starts lifting. My car is full of blotches of clear coat lifting. I am still in warranty and GM denies my claim. I wish I can post pics. I took my vehicle to Yeo body shops and was told to take it back to dealer due to clear coat lifting and leak in rearview window. It is so obvious that my paint job was botched and they blame it on the environment. I will never purchase a GM vehicle ever. There are several videos on their clear coat problems on the internet and they fail to take responsibility for their clear coat problem vehicles. They would rather sale it to the consumer and wash their hands concerning the problem. I will not stop posting until I get my vehicle on TV. It is a clear mess.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

Tale of woe with my Chevy Silverado. If you dont want to read this entire tale of woe then let me sum it up here. Your Chevy truck may rust out to the point of being pulled off the road because of rust in as little as 84,000 miles making it a loss for resale or trade in. Ive had a Chevrolet Silverado since 2003. I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isnt about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings. No, thats another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, Ive put in about $7000 of non-maintenance work and parts into it. Yes, its going on 11 years old now but its only got 84,000 miles on it and it pretty much looks near new from about ten feet away.The other day I took it to my service station for an oil change and inspection. It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points. So, Im stuck with a truck that looks great on the outside but has a rusted frame that makes it junk status in a trade-in and unsellable privately as its not inspected. The vehicle has what I figure as half of its mileage. Id expect to get at least 160,000 miles instead of the 84,000 it currently has. Why? Because even though I do live in the snow belt in Maine where road salt is used, I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.I called GM. All Ill say is that I got a case number and promise of being called back. That never happened. I called and got another case number as there was no record of the first with the promise of a call back. That didnt happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them. That didnt happen. I called again. My case number was classified as issue resolved. My last tussle with GM was a flat youre over warranty so theres nothing we can do. Two weeks to get that final answer.So what was I hoping for? A deal on a new vehicle? Some repair funding? An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it? Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyotas expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle. So, a warning. If youve got a GM vehicle and have been happy with it like I have with my older tahoe, well thats wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before youre ready. With GM, its a crap shoot.Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time). Look for used trucks on Craigslist. You’ll see a bunch. 2/3 of them a Chevys. When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

I took my 2015 Chevrolet Colorado to South town Chevrolet, Newnan, GA, on Sept 2, 2021, for a recall item. I informed them about a light on the instrument panel. The dealership repaired the recall item. They informed me that my oil pressure pump or my engine needed to be replaced. The dealership recommended replacing the engine D2 replacing the oil pressure pump might not fix the problem. The replacement cost for the oil pressure pump it was $4,500 and engine was $7,500. The dealership did take $500 off the engine replacement cost.I then inquire why would my oil pressure pump or engine need to be replaced. My truck is (6) years old with only 116,000 miles. I was given no clear explanation at the dealership. So, I file a complaint with General Motors, still no clear explanation of why I would need to replace my oil pressure pump or engine. Ive been an avid GMC customer, no more. I will not recommend GMC vehicles to any buyers. I am disappointed with GMC and their products.

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.

I have a 2010 Chevy Malibu that I bought in October 2014. It only had a little over 14,000 miles at time of purchase. No problems until it reached 73,000 miles about a month ago (as you can see, I dont even put normal annual mileage on my car), when it started having transmission issues. It started when I couldnt back my car out of my garage and then it wouldnt even go into Drive without screeching and jerking. Got it to our local GM dealer, by driving back roads, because my husband couldnt get it to shift out of 1st and 2nd gear. Found out it needed a new transmission already and was encouraged by the shop manager to contact GM, because with this mileage, it wasnt normal, even though all the warranties were expired. I paid $3200 for my transmission.Now my car sounds abnormal and my husband took in to the same GM dealer and was told that my Timing Change would need to eventually be changed ($1500). I contacted GM, spoke with Renee and was told, Due to the age of your car, theres nothing we can do. All this despite the low mileage on my car. Ive been a long-standing GM buyer and will no longer buy any GM product. Since she wouldnt even listen to what I had to say, all she said was that, I will report it, but theres nothing we can do.

Transmission gone in 2011 Cruze. Worst car I have ever bought. Problems from the minute we got this car home. No longer under warranty and hundreds of complaints on this piece of junk. This company needs to recall or get sued!!! Radio quit working, turbo replaced three times. Car was well maintained, just simply a really bad car.

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

PLEASE USE CAUTION WHEN PURCHASING A 2020 GENERAL MOTORS PRODUCT. GM has no available parts to fix them, should you have an accident or something breaks. My 2020 GMC Terrain has been sitting in an auto body repair shop waiting on a rear left door since June 1st of 2020. My rental car insurance coverage has met the policy maximum as of June 26th, and now Im having to pay an additional $200 a Week for a rental, while my car sits waiting on a GM part. Their response to me was we have no parts available with no date of when parts will be available. I was informed by the repair shop it could be next week it could be 6 months, could be a year from now. GM is unable to provide a date when they expect to manufacture parts. GM is costing $800 of my monthly net income and has provided no customer service of any type. Ive called GM directly with no response other than the parts are on backorder. Ive filed a Customer Complaint with GM and with the Federal Trade Commission. - Hope this helps save someone a good deal of expense and aggravation. Thank you and take care.

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.

Two weeks ago my engine light came on on my 2004 Chevrolet SSR. I took it in for routine maintenance and to have the light checked. About 10 days later, the Dealer contacted me and told me that they were unavailable to obtain the part needed and consequently, the engine light would not go off. The result of the lights staying on is that I am completely unable to use my eight year old vehicle which has fewer than 80,000 miles! I am unable to get the vehicle inspected, unable to sell it and if I were to drive it and something major went wrong I wouldnt know it because the light stays on!General Motors solution was to give me a list of internal websites? in order for me to search for the part myself. I had previously searched approximately twenty sites and a friend who owns a salvage yard is searching salvage yards for me. I have now searched another 29 internet sites GM provided to me and six salvage yards. When I bought this vehicle, I paid between $50,000 and $60,000 for it. It was the first vehicle I had ever bought by myself (following my husbands death). I am wondering if anyone has experience with suing GM over something like this. I consider this vehicle completely unusable and had planned to keep it until passing it down to a child of mine.

1998 GMC Jimmy SLE 4x4 has automatic locks and windows and child safety. The truck area has extra space. You can put the space under truck and can fit quite bit on truck. Good name and run good. Easy to fix if something goes wrong. Truck has 4x4 drive, keypad alarm, and fog lights. Seats are automated. Its very easy to drive. It has back windshield wipers. Inside lights and brakes work great. Its good on gas. The truck lets us know if we need to check any kind of gadgets and lets us know gas and the mileage. It is very easy to handle and very easy to drive and fix. It can fit five people. Usually it has two adults, three kids in car seats in truck. Its comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much cause of the room and what it has. Love it in every way. Best truck I ever got.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

I purchased a 2010 GMC Terrain 3 years ago and have had nothing but problems with it. I have had to take it to the dealer numerous times to get the engine repaired as well as the transmission. I found the car to be unreliable and because of the frequent break downs, I have had to miss work and deal with the inconvenience of renting a vehicle. The last time I was there, they recommend that I speak to someone regarding the vehicle exchange program. They assured me that they would be able to help me get out of this vehicle and into something more reliable. I knew going in that I would probably have to extend the duration of my current loan. Unfortunately when I spoke to the sales manager, their way of helping me was to get me into a new Terrain with a brand new loan of 6 years and an interest rate of 3.6%. How is this helping me? The only reason why I was even considering the exchange was because the car that they sold me is not reliable - AKA lemon! I am sure that the dealership has better incentives than what they were trying to offer me. I do not believe GMC cares about their customers. I was willing to purchase the car with the same payment I have now, but I only wanted a 4 year loan. They were unwilling to help. Why would I want to purchase a car from GMC ever again after the kind of service I got? If I am going to start from scratch, I might as well go to another brand of car. The sales staff at GMC Cerritos were not understanding of my situation and were very condescending. Thank you.

I purchased a 2018 GMC Terrain Denali in April of 2018. I have gone past the warranty period and I have noticed the paint has been coming off the rocker on both sides of the vehicle and now rusting. I contacted GM Canada customer service and after waiting almost 5 weeks for a answer if they would do anything the robot who called me said since its out of warranty and theres no recalls on the paint theres nothing they will do. They are saying its from my shoes. I wear running shoes all the time I have had a lot of gm cars and so has my son with a lot more mileage and never had this happen. I guess this shows me that gm doesnt care about its customers. My next purchase will definitely not be a gm product.

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

It was the most painful experience. Not only are the representatives unprofessional they are pathetic liars. GM does not stand behind their product. I just had my motor rebuilt due to a manufacturer defect and poor engine design. My car is less than 3 yrs old with less than 50k miles. All scheduled maintenance has been preformed. They should be ashamed at how they treat their loyal customers. They claim that repairs are necessary, well thats an understatement. Nothing but the run around with everyone at GM giving you a different excuse at the horrible quality of their product. Complaints fall on deaf ears & trying to get the senior adviser ** to actually call you back was the icing on the cake. She has to be the utmost unprofessional person I have yet to talk to. Filed complaint on 3/4 & its the 16th still nothing. Unfortunate circumstances and even more unfortunate behavior from GM. Pathetic!!

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.