I contacted GM motors complaints department many times regarding a cracked passengers airbag section. The full airbag compartment is cracked perfectly around the bag and my car is showing the sign of service airbag. Clearly this is a manufacturing problem. However, they are refusing to pay the service to check to ensure the airbag is safe. I will hold GM responsible for ANY damage that happens if the airbag inflates for no reason since the compartment is obviously cracked and in a perfect shape around the bag. I am too scared to even have a passenger sit in my car in the front out of fear that it could inflate at anytime with no proper cause. They continually and in writing have refused to pay for the service. They will be paying a whole lot more than $100 if this bag opens up suddenly in my car.ZERO HELP from their staff. You have to contact them multiple times to actually receive a reply. Multiple emails to have someone call you back. They give you their number and extension but NEVER answer their calls. When they call you back if you are not available next to your phone, dont expect them to answer your call back even if its seconds later. NEVER EVER BUYING A GM CAR EVER IN MY LIFE AGAIN. Guaranteed am also telling everyone I know the same. They are great as long as you are signing your cheques over for them, otherwise, NO ONE CARES for your safety or anything else. Am sure this review will also be insignificant to them, but at least if anyone wants to know the truth about them, they can read all the different opinions of real people before deciding.

We are the original owners of a 1999 GMC Suburban 1500, purchased new from a dealership that is no longer in existence. The vehicle currently has a non-functioning air bag module. In or about mid-July, 2014, we took our vehicle to Seidners Collision Center in **, CA to have some work done due to a sideswipe accident. At the same time our vehicle was in the shop for repairs, we asked Seidners to take a look at the airbag light that was on. Seidners sent our vehicle out to a certified air bag diagnostic center and it was determined that we needed a new module. They also informed us that they had called at least five dealerships in our general area and were told the part was discontinued. They further informed us that if they were to obtain and install a third-party part, they would not warrant the work.On July 28, 2014, I called GMCs Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelias response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, No, its on you. I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that All supervisors would be tied up for the rest of the day.I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

2014 Chevy Captiva key stuck in ignition. My key cannot be removed from the ignition of my car when it is in park due to the same engineering defect addressed by GMs special coverage adjustment which covers millions and millions of cars - not including mine. It is costing me $1100.00 in parts and labor to fix this issue which has drained my battery and left me stranded on many occasions. I should not have to pay for GMs ignition design defect. GM should be held accountable for ANY of its vehicles exhibiting ignition and shifting defects, as it is already well known for causing deadly accidents due to engineering oversights. I am hoping to receive cash assistance from Chevy to cover the labor.

I received an alert from On-Star through email (from General Motors) indicating that I need to have my engine/transmission checked. A few days later the engine light appeared. I didnt notice any malfunction of the car, at least yet. I contacted the dealer & was told that the car should be checked, but I would be responsible for the $150 diagnostics fee if the repair didnt fall under the warranty. I checked the manual & my car is still covered under the transmission/engine warranty, but there are certain engine/transmission repairs that arent covered. I thought what is the reason to have this On-Star alert system. Shouldnt they know the details already? I think this is a ploy to get a customer in & make them pay. Unfortunately, the car is beginning to sputter as Im driving. It doesnt happen during acceleration. Has anyone had this same issue & what was their resolution?

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Sign said Free engine code light analysis, so I did. They read the code then told me it would be $50 to diagnose it. I thought that was what they did. I gave them the money, then I was told $300 more for repair. I made the appointment, they reread codes again, and it was a different problem. But it would fix the first problem according to a bulletin. It was the same $300, but they charged $80 more for the part than GM online parts and somehow got the time to total 1.5 hr after a .5 credit for the first reading. And still, they had my vehicle in and out of the shop in 1 hr and 15 minutes. GM told me this is not within their control and when your warranty runs out, so does your luck and their responsibility for faulty builds.

I have a 2014 GMC Terrain. I was heading to Cooperstown NY with my 15 year old son for a baseball tournament. I was driving at 70 mph on I87 in the passing lane in a driving rainstorm. I put my wipers on high and they quit working! I got myself to the breakdown lane (SCARY). I tried a couple things to fix the situation but it didnt work so the rain let up and I followed a friend 5 miles to the nearest GMC dealer. There they told me the wiper transmission broke and it would cost 450.00. so I am vulnerable position so I had to paid and had to move on! Now when I got back from my trip I researched my issue and went to dealer that I bought my car and no one could help me (no recalls and my mileage was too high (67000)). I didnt realize that I had my wipers on for 67000 miles?? This part is not a serviceable part and also how many miles have I really used those wipers?I am more disappointed in GM CUSTOMER SERVICE in how they are handling this. They do not understand the magnitude of the situation! I researched this and in 2013 GM recalled the same things and in Canada GM recalled 2010-2017 Terrain for the same part number and issue. And also my Terrain was mfg in CANADA but once it is driving in the US it is not covered under the recall of Canada! I was looking for complete payment of 450.00. GM CUSTOMER SERVICE DOES NOT REALIZE THAT A LIFE COULD OF BEEN LOST AND 450.00 IS NOTHING COMPARED TO THAT!!!

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

First and foremost, GMs service sucks. I took my 1987 Oldsmobile Toronado to Don Gooley Cadillac in Saint Clair Shores. The guy who used to service the Oldsmobile went to a different dealership and the write-up person told me to go to that dealership which is 40 miles away. When I asked if there is anybody else there that could service my car, I was told no. I even had the service booked for the car. So I wrote to the owner of the dealership and the service manager on how unhappy I was. No response and that was over 2 months ago. The next time I buy a car, its going to be a Toyota. I get service on my 30-year old Celica and they dont treat me like crap.

I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida

Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I cant take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering. I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our familys safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

Purchase a 2018 Impala August 10 2018. I have a major safety concern. My roof has two creases in it one being over 24 inches long. Took the vehicle back to the dealer Tim ** in Cleveland Ohio. I was told by the body shop manager he had never seen this in 35 years. Said he had to get the GM rep involved. I requested a field engineer look at the roof. No one has come out to look at it or help me. The GM Rep said I damaged the roof myself by dropping something on the car in two places. The roof has 2 creases in two different places. I continue to point out to him there is zero paint damage. This will be my last GM vehicle.

Transmission gone in 2011 Cruze. Worst car I have ever bought. Problems from the minute we got this car home. No longer under warranty and hundreds of complaints on this piece of junk. This company needs to recall or get sued!!! Radio quit working, turbo replaced three times. Car was well maintained, just simply a really bad car.

Contacted Smail GMC in Greensburg, PA. to have gooseneck hitch installed on my wifes brand-new GMC 3500hd she purchased from Laura GMC, and Smail GMC would only install hitch if we purchased truck from them. Little frustrating, we have supported General Motors and are children of a GM manufacturing family.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

I have been complaining about the same concerns to GMC customer assistance for months. I am not getting any assistance from the dealer and a customer “senior” case manager seems to forget our conversations EVERY TIME! I have been being pulled along for a ride regarding how important my business is and that they will have a resolution to either trade me out of my car with assistance or buy this lemon back. It is appalling how I am being treated right now after being patient for months and months and trying to work with a brand that I have been very loyal to, to receive zero action and all talk. I will be trading in my vehicle and leaving the brand after spending over 75k on a Denali and 60k on a Suburban brand new off the lot from a GMC dealer. All over poor customer service.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

2010 Z71 needed engine rebuild at three years old. The truck has never been off road or in 4 wheel drive and just had to replace the control arm, oil pump and new motor mounts. Then the back of the seat falls off! Ive owned many Chevys and never had this many issues. The rear sliding window, drivers side window and rear passenger window motors have also gone out. Its one thing after another with this truck.I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesnt return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didnt return calls or call when she said she would. $1400.00 later she tells me they wont help... normal wear and tear.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

Calling GM customer service is a waste of time and effort. Little to nothing is accomplished describes their service, not to mention the misinformation and poor, poor customer care. Better to file a formal complaint with the FTC. People who buy GM vehicles beware. There is relatively zero customer service, from the GM perspective. Consumers deserve better.

Buyers beware. I have a 2012 Silverado 3500 Dually with 6.6 motor. Had many issues with this motor but the big one was at 150,000 miles it busted the crank. Yes I said the CRANK BUSTED. I was covered for 120,000 but this was a factory problem but GM would not cover this at all. This cost me 10,000 to put a new motor in. All I pulled with this truck once a month I pulled a RV to LA. So looks like my next truck will be a Dodge.

My 2016 Silverado 2500HD has been recalled for the airbag issue. I brought it to my local Chevy dealer on November 18. I am STILL without my vehicle! The SM module froze when they attempted the reprogram on 11/18 and told me they needed to order a new module. The module was on backorder and they received in Wednesday 11/23. Unable to program it, they are still waiting for the GM Field Service Engineer to write the program for the new module specific to my truck. I have been given no expected date for completion and also have had to follow up daily myself with the dealer to get updates. Each update has been the same response... we are waiting for the engineer to write the program and do not know when it will be done. This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send. This whole experience has caused extreme hardship as I need the truck to tow our trailer to Houston for my Husbands cancer treatments and it has been a financial burden driving and paying for Hotels as well as compromising my Husbands health by staying in Hotels, etc. All we want is a truck to replace the Lemon Truck we have so I can keep my Husband safe in our own trailer.

I purchased a 2012 Chevy Sonic in 2012 and this was my husband and I first vehicle from GM. We were excited to have gotten our very first vehicle and I thought we were getting a good car. In 2013, we were in the process of moving and expecting another child and we received a recall letter in the mail. In March of this year, we took our car to the dealer and suddenly we have a leak with oil and we had no oil. We were able to get a rental car for a little over a week. Last week I was driving my car to the train station and car begins to shake and I wasnt able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didnt happen on the expressway because I could have gotten in a serious car accident. Im very unsatisfied with this vehicle and I dont feel safe at all. Now, its been a week and I was told its a trans problem but they will have to see what happened to cause the trans to go out. I dont believe this will be the only issue that will come up and I dont want to find out what else is going to go wrong. We have a high interest rate and Im starting to feel this was just a bad deal altogether.

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

Recently took my 2002 Silverado with Duramax and Allison transmission to dealership in mid- eastern Ohio for transmission and cooling system flush. A day later looked under my vehicle and noticed spin-on filter on Allison had not been replaced. Would any lubrication station not replace your oil filter if you had your motor oil changed? Called the dealership and was told that I hadnt told them to replace the filter. What a bunch of incompetent bunch of sorry **. Would be like wiping your ** before you sat down to do your business.

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.

I just came from the GM dealer on University and Atlantic Boulevard in Coral Springs. I own a 2016 Chevy Suburban yes a Chevy Suburban. I was having problems with it starting I wasnt sure if it was the battery or something else. Two days in a row I called Chevy in the Winston Park area Lou back row and tried to get service from my vehicle and was told they were too busy. My daughter-in-law Christina suggested I try the GM dealer in Coral Springs which I did. They not only greeted me upon arrival with a smile but they were actually happy to see me as if I was one of their own.Long story short Mr. ** is the gentleman that helped me from beginning to end. A perfect gentleman I will say. My car needed a new battery I just wasnt sure what the problem was until they put it on the diagnostic. I cannot say anything but good about this GM dealership. Mind you I did not purchase my vehicle from them but they treated me as one of their own. They took care of my problem and again treated me as family. In the future I will definitely seek them out first not only for any problems that might arise but also to purchase a new vehicle if need be.

I filed an complaint with GM online for a problem I was just became aware of on my own. My check engine light went on several months ago and found out that it was flagging a problem with my Cam Shaft intake sensor. When my oil was checked they found out that I had NO OIL in my car. I was well under my 5000 miles due for an oil change and NEVER had a warning signal go on from my vehicle while the oil was burning low. It was confirmed that my car had NO leaks. So something else was causing my oil to burn. I went online to try to find other cases of this and found out that GM knows about this issue with my exact Model and year vehicle (2011 Chevy Equinox LT 2.4 liter 4 cyl) and as a result increased the coverage for this problem for these vehicles from 85000 miles to 120,000 miles. After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years Ive owned my vehicle and all services including the 100,000 mile services were performed at the dealership. I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is damaged as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.I had a much more pleasant experience with Nissan when I found out my daughters 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company Ive been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

GMC Terrain: At 30k miles the timing chain and tensioners had to be changed and at 63k miles the transmission started shifting hard. At 68k miles it started consuming oil so it had the pistons replaced and now at 114k miles its consuming oil again and it needs to have the timing chain and tensioners replaced again.

It is pretty bad when you have been to the service department so many times they know you by name. Started with cam shafts sensor then it was rear main seal then gas leak. Next visit was pistons rods water pump timing chain, and minors between. The service dept at McDaniel Motors have been great. Other than they had my car so long I had to take back my loaner and get another one. I am not happy with this vehicle (2012 Equinox). If someone would have told me this vehicle is known to use a lot of oil I would not have purchased it. I paid a high price for this vehicle I expect it to stand up to its price. Has not happened.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.

I am having transmission acceleration problems that no mechanics or machine can diagnose. They can tell by driving the car, but cant come with a solution. Just keep telling that I have to wait for the check engine to come. But that could be too late and costly. The thought of waiting to be stranded on the highway is scary. I dont know what to do or trust at this point.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

I own a 2012 Chevy Equinox (52000 miles) that I purchased from my Chevy dealership. The key fab holds the brass key in pot metal and it broke last year. That key was replaced under warranty. Saturday, the key I got to replace that key broke in the same manner. (25,000 miles later) Saturday, I brought the key in and was told I need to talk with the Service Manager. I explained the problem to the Service Manager and he offered me a new key at a discount. If I had something to do with the key breaking, I would be fine with the offer. Plus, there is no guarantee that the same issue will not happen to the new key. I do not want to be purchasing a new key every so often because of poor design. I was only 2,000 miles out of warranty and they would not replace a recurring issue.I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

Car was purchased new less than 6 years ago, less than 66,000 on it. Have had oil consumption issues. Three weeks ago, check engine, StabiliTrak, and loss of engine power lights started coming on while idling at stop signs and lights and experiencing stalls at same stop signs and lights. Husband checked and even though the check oil light was not on, there was virtually no oil in the car, added 2 quarts. Took car in for service. Dealer said it was a stretched timing chain and fuel pump needed to be replaced. Take home and return the following Monday when parts are in. When they went to do the service, engine was found to have lots of metal in it and needed to be replaced at our cost as warranty is out. Dealer offered no other options.GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our childrens use last year.

I expected non power seats, no remote start, etc. I can lift the rear hatch without a problem, but an incomplete radio. The vehicle (GMC Terrain) does not have a radio that get Sirius. Come on.

It was the most painful experience. Not only are the representatives unprofessional they are pathetic liars. GM does not stand behind their product. I just had my motor rebuilt due to a manufacturer defect and poor engine design. My car is less than 3 yrs old with less than 50k miles. All scheduled maintenance has been preformed. They should be ashamed at how they treat their loyal customers. They claim that repairs are necessary, well thats an understatement. Nothing but the run around with everyone at GM giving you a different excuse at the horrible quality of their product. Complaints fall on deaf ears & trying to get the senior adviser ** to actually call you back was the icing on the cake. She has to be the utmost unprofessional person I have yet to talk to. Filed complaint on 3/4 & its the 16th still nothing. Unfortunate circumstances and even more unfortunate behavior from GM. Pathetic!!

GMC has had my car for 5 months waiting on a part. Is that a dealership right now, but Im waiting for the part to come from the GMC factory. My car has an extended warranty and it is covered by that. They had it for 5 months. I know that the strike was there. Strike been over now. Theyre saying that they dont make this part that is not under warranty. I havent done anything. Im going to go public and Im going to talk to anybody I have to, my car is only 5 years old And youre already not making parts for my car. I have an Impala. I will go and I will talk to whoever I have to talk to to get this done. I want something done now.

I have a 2018 Chevy Traverse High Country and underneath the wheel fender skirt below happens to be a cheap fiber material that is starting to come down on the fifth day that I drove this vehicle and it will become a road hazard issue that needs to be addressed immediately. Which I think in my professional opinion it should have been a hard plastic that repels and prevents water intrusion and moisture from getting in the engine area department etc. Also for the tow hitch you have to remove the plastic panel in order to install a tow hitch that completely exposes the structure of the bumper which it looks awful. It should be a trim nicely around the tow hitch. Also you dont get any TVs nor USB MP3 configuration, the navigation is not accurate.

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.

The transmission on my 2010 Terrain failed at less than 52,000 miles and GMC has done nothing to help me. I have never heard of a transmission failing this early on a car that has been well maintained. When I initially brought it into my GMC dealer, all they were interested in was if I had an extended warranty (I did not) and told me if I needed a new trans, it would cost $ 6000 - $ 7000. Not being able to afford that and not being able to afford a new car, I took it to a local trans repair shop and had the trans rebuilt for $ 2750. When GMC was contacted after that to see if they would reimburse at least part of the cost, they told me they only work with their dealers and if I had gone to the dealer maybe they wouldve done something for me.Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didnt.

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

My NEW 2020 Chevrolet Traverse purchased October 2019 has had the following issues: malfunction in wheel assembly (scary), emissions issues, back doors offset, paint peeling on Chevy bow, defective tire gauge, electrical issues, and recalls. Car under 1 year old and no accidents. I will NEVER buy another Chevrolet Traverse.

I bought a used Equinox in 2015, it was a 2011 model. I loved the SUV. It was my dream ride, lovely interior. Sound ride. Within a year and half, had to replace the transmission, but I was under warranty. Other issues arose where the repairs came out of my pocket. Recently the car was using excessive amounts of oil. I took it to the Waldorf, MD dealership, found out there was an oil consumption issue, the dealership wanted to charge me 6000 to 8000 to repair or replace the engine. The representative on the phone quoted those prices like I could just dig into my unlimited funds and pay this amount. Apparently the assumption is that we all had reams of money laying around to spend. Apparently, the car had a warranty for this issue which expired at 120,000 miles or 7 years.The SUV only had 98,000 miles, but unfortunately for me the clock started on the 7 years the day it was put in the showroom, and not the day I bought it. I reached out to GM and was informed the best they would offer me is 10 percent off the repair work. In the meantime I looked up my issue, and found GM had agreed to settle a lawsuit dealing with this issue, but the suit had not been finalized as of my complaint 10/7/2019. Its, shameful that a company as big as GM, who touts its reputation on producing top notch cars/SUVs and providing excellent customer service, would basically say 10 percent is the best I can do, when there is an outstanding lawsuit. Way to go GMs, you should be proud of yourselves.

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

I went to this dealer to order a 2015 GMC 3500HD Sierra 6.0 gas engine, 2-wheel drive, emerald green metallic paint for me to use as my business truck. After waiting 8 weeks, I received a call that the truck was in. The truck the dealer ordered was not a dually. I had already sold the truck I was using for work and now desperately needed a new one. We found one at another dealer 350 miles away and needless to say it was $10,000 more -- white with 4 wheel drive and a diesel engine. Not to mention I had a custom built cap made to order and painted emerald green, which I had to pay an additional $525 to now have painted white. When we finally sat down to sign the contract I pointed out that they made a mistake and had the truck down as a personal loan not a business. They in turn said that was my fault, even though in my file they had copies that they made of all my incorporation papers. For financing, the manager had me sign 3 different contracts for this truck at 3 different rates. He said because he wasnt sure which rate he could get. I have been driving this truck for 2 months now and I’m on the second set of temp plates because the dealer said they arent sure what’s going on with the financing. Needless to say, I havent even gotten a copy of the contract. They said they felt bad and gave me side steps and floor mats that were about $1000 worth. Then on the last visit to see what the holdup was on the plates. They had me sign a business rebate for $1000 thinking I was getting money back they assured me no, that would be going towards the steps and mats. Tomorrow I will be going back to the dealer because now they informed me that my payment is late, on a loan I didnt know they secured. What I do know is that every time I go to Mahwah GMC it costs me $. And this will be my last GM product. It’s a shame because I do like the truck but can’t deal with the snakes! I think GM really needs to take a closer look at who they let represent their product.

Bought brand New in 2011, my wife LOVES it. 2016, Exhaust Manifold & Catalytic Converter cracked. My wife brought it in. Dealer, Goldstein Buick GMC; Albany, NY; was going to charge $3000+ to replace. They Told her there was NO recall with this fix. A third party garage did the work for $1500. I called GMC and was told would NOT be reimbursed because work was done at third party garage. The Rep told me, Wait a Minute, the garage is not Warranted. THE TRUCK is Warranted! Plus, we just saved you Half the Price for the job! Goldstein Buick GMC was going to charge us over $3000! I looked up online and found 10 recalls with the Terrain. My wife found a letter claim form in her glove box. We filled it out and sent it in with the receipt. Still waiting for a refund. One week later; The Transmission & Transfer Case catastrophic, Mechanical Breakdown. Manufacture Defect. 55,000 miles!! GMC-JUNK. Fighting again.

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

GM customer service and appreciation is so poor, I’ll never again purchase a GM product, after my husband and I have been loyal GM owners all our lives. On October 13th, we were in an unfortunate vehicle accident where my vehicle has been in the repair shop since October 17th. Since this time, parts for my vehicle repair are still in an “Unknown” status.The dealership escalated parts with GM as unavailable on October 31st, however after not being able to receive an ETA, I reached out to GM directly to escalate this concern on December 3rd. December 5th was able to speak to my case worker who reached out to the dealership on the same day. December 10th, I was finally provided an update from my case worker but only confirming all the details I already knew; My parts are unavailable, escalation has been file by dealership, and they would be sent when they are available (no ETA). The only detail he provided me that I wasn’t aware of was GM wasn’t the point of contact, my dealership was and there was nothing more GM could do. My case worker was unsympathetic in every conversation we’ve had, only re-iterating the whole country has been impacted by the GM strike. I then emailed the CEO of Chevrolet, Mary Barra, on December 10th, in which I received another case work. After patiently waiting, finally received a call December 15th from my new case worker. This one was worst than the last in regards to customer service. Saying the same thing as the last case worker about the GM strike and parts not available, only worse, she kept insisting my case first escalated on December 10th. I’m sure you can imagine how far my frustration had gone by this point. I requested to speak to her manager since it was obvious she was only performing the same actions as the last case worker, only more poorly. I was given a 24-48 hour turn around. Finally, December 22, got a call from her manager and again got nowhere, no update. Today is December 29 and GM still has no update on parts for my vehicle yet they are still pushing the same vehicles to production.

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They dont know whats wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.

My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

Volt turned off on the Freeway! While going 75 mph. Almost a week went by without a diagnosis because they didnt receive trouble codes from the vehicle. Dealer contacted Detroit to assist in the recovery process and said they would cover some of the cost because I was so close to the 100,000 mile mark. No acknowledgement of a near fatal disaster. Did I mention I was in the far left lane when the car shut off and left me without power-steering.

I am contacting you in reference to my vehicle. Unfortunately the service manager William has showed and made it very clear he does not want to service my vehicle at all. He told me that he did not know 100% what was wrong with my car unless they tear it down and that his techs dont want to do that and he dont want to pay them to do it. I had took my car to a front end specialist and got a second opinion and they suggested struts and strut mounts. He told me that if my warranty cover my struts, he would have them changed and I was going to pay for the strut mounts to be put on, which he said would be an extra $56. He also stated I needed a timing belt which is going bad for the second time around. I know when I bring my vehicle in, the parts that I am told are bad are covered under my warranty. He told me my warranty denied my struts but when I called come to find out, they never mentioned the struts at all being needed to repair. He also made a big deal about my warranty not covering my timing belt and they do, its in black and white and plus I asked them myself. Well, he called my warranty and told them that I dont need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either. Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all. Stop throwing temper tantrums when its work that need to be done and you dont want to do it. Its part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.

Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certified - told GM has recalled earlier years, product development issue! Needs a RECALL and EXTENDED WARRANTY. Told cost is 2600.00.

I have been trying to resolve an issue with a dealership and with GM customer service regarding my 2014 Chevy Spark. This vehicle has had 3 (yes, three) piston replacements as well as a new engine put in. They are giving me the runaround regarding a buy back under the lemon law. They seem to have no interest in keeping a customer or accepting responsibility. I was warned about the dealership but I thought GM would step up to the plate. No such luck so far. So disappointed.

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.

Went into Ed Morse Service in Sunrise, FL with my 2003 Silverado diesel. Cost of repair for fuel injectors and related parts with labor, $6,500. Found out GM KNEW the injectors were deficient, so they extended the warranty time and mileage to 200,000 miles and then changed the design on future models. My truck had 179,900 miles but was beyond the warranty time limit, so I asked GM Customer Care if they would just cover the bad injectors and I would pay for all other parts and labor. Their response was in no way will we help you since you are out of warranty. The Customer Care rep was rude, didnt know about the warranty change and chased me away from buying another Chevy truck.

Just wondering if anyone else who had this recall done ran into a situation where the low beam headlights had to be replaced at the owners expense. This situation is ridiculous. Let me first state the I accept partial blame for not taking my car in as soon as I received a recall notice. When my low beam lights went out I took my car to JohnBear to have the HDM recall addressed. I picked up my car after the recall work was done and went in to work for night shift.Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). Ive dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.

I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease.. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue.. what I was told by leasing affiliate--ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now. I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it wont be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

I bought a 2015 GMC Sierra a year ago brand new. It have paint chips everywhere on it and they told me I had to fix it at my own expense. It has 18500 miles on it. I have 2 other GMC here and they are over 10 years old and they dont have any paint problems. They told me when I called in that they would have somebody from the dealership close to me contact me to take it in and have it looked at. Never heard from dealership and CC call and said there is nothing wrong with paint, second thoughts on never buying another GM product.

I took my 2015 Chevrolet Colorado to South town Chevrolet, Newnan, GA, on Sept 2, 2021, for a recall item. I informed them about a light on the instrument panel. The dealership repaired the recall item. They informed me that my oil pressure pump or my engine needed to be replaced. The dealership recommended replacing the engine D2 replacing the oil pressure pump might not fix the problem. The replacement cost for the oil pressure pump it was $4,500 and engine was $7,500. The dealership did take $500 off the engine replacement cost.I then inquire why would my oil pressure pump or engine need to be replaced. My truck is (6) years old with only 116,000 miles. I was given no clear explanation at the dealership. So, I file a complaint with General Motors, still no clear explanation of why I would need to replace my oil pressure pump or engine. Ive been an avid GMC customer, no more. I will not recommend GMC vehicles to any buyers. I am disappointed with GMC and their products.

I purchased a truck from GM on June 20th. I was told that I would have the registration in a week or two because it had to be signed and go through their legal department. (Too long to begin with but whatever). So I pay at the dealership Brett Chevrolet in Saint John NB and I waited. After two weeks I call and Im told its still not ready. I call a few more times still nothing and yesterday July 11 their business department tells me they have the papers and now have to send them to motor vehicle and that it will be ready in a day or two. So again I wait. I decided to call today and check and the original guy is now on vacation and a different fella tells me they just got the paperwork from GM today and he will send it tomorrow and theres nothing I can do to speed it up. Needless to say its difficult to purchase a vehicle from them or rather get a registration from them for the vehicle that you purchased. The whole inter-departmental finger pointing dont work for me and GM needs to get their .... together on making these processes run smoother. I mean, I cant even legally drive a truck I bought almost a month ago because I dont have a registration, really?

Own a 2011 Chevy Malibu and it started acting weird in late February 2016. Finally it just about stopped on the road so I called the dealership. He looked up my car (because I had been there before for service and a recall) and informed me my PowerTrain warranty was already expired. Mind you this wasnt even what I was asking about - I wanted to know if I could bring the car in to be looked at. So immediately it was off-putting. After he told me it was expired, he said they were extremely busy and I could try to bring it in but no guarantees. Well, since he was such a gentleman I obviously said no thanks and hung up. If my warranty is expired, its common knowledge that dealerships are more expensive so I figured I would take it to a local mechanic instead. Turns out the transmission needed a rebuild. It was completely shot. We are already living paycheck to paycheck so I immediately started to panic.Googling how much a repair like this costs and I was terrified... thousands of dollars. Either way, it had to be done because that is my only form of transportation. After a couple different mechanics looking at it, we settled on a mechanic in our town that specializes in transmissions. Got it fixed and it was a little over $3000. Not sure what possessed me to log in to the General Motors website, but I decided to just to see if there was anything out there as far as the transmissions on these particular cars. I had been reading up online and apparently transmission issues are very common in the model I have.After I entered my VIN, I saw that my Powertrain had NOT been expired as of the day I called for an appointment. It actually still had a full 24 hours on it! Cutting it close, but nonetheless! Either the service rep LIED because they were busy and he didnt want to deal with me or he just couldnt read a calendar. Either way, I have been screwed by GM and Paul Masse Chevrolet in East Providence, Rhode Island. Have been battling with GM Customer Service and all they can tell me is that dealerships are privately owned and they would like to offer me a year of SiriusXM or OnStar for my troubles. Im not giving up... The rep I spoke to was so slow to respond to me. Every time she said she would call the next day, and 2-3 days later shed finally call to say she was still working on it and trying to talk to the dealership. So basically I had to pay for their error, and they wont claim responsibility for their employees. It is disgusting.

I am a service manager for a large landscaping company. We have 41 one ton Chevy trucks with 6.0L motors in them. The first year I was here, we have replaced 12 manifolds, bolts and gaskets. I have contacted the dealership GM directly and have been told by them several times that GM has no intentions in fixing or refunding the money for parts, labor, etc. I have talked with several other companies that use the same trucks. They have had the same problem with the same answer. Altogether, we have over Chevy trucks from 3/4 to 1 ton trucks. All I can say is Ford will be getting our business from here on out!

Bought a 2020 Chevy Silverado from Rountree Moore Chevy in Lake City Florida May 2020. At 600 miles truck would not start. Sent to dealer, they cleared the computer, sent me on my way. 3-400 miles later did the same thing. Truck came back and they kept the truck for 30+ days waiting on a fuel part. Truck was fixed and got it back in July. November 30 truck did the same thing, would not start, just turns over. Took truck back asked for a buy back (same part broke) or new truck. Dealer told me to call GM, start a claim. I did right then. Just received a call from GM corporate denying the claim saying the dealer has to start a technical claim. Tried to 3 way the dealer in to get all on the same page and the corporate rep hung up during the call. I have been given the runaround from both the dealer and Chevy, Florida laws says this is a lemon, both are trying their best to avoid the situation rather than correct it. Truck has 9000 miles on it, has been in the shop 3 times for the same problem and has been in the shop more than 30 days total. I spent days of my time dealing with it, spent $55,000 and its only 8 months old. Think twice before buying a GM product. I guess I am forced to hire help now. All I can do is share my experience and hope good people learn from it. Thank You.

GM provides a full bumper to bumper warranty on their new cars as well as 24-hour roadside assistance program if your car happens to break down. As a consumer you are entitled to a tow and transportation to your home, work, or dealer. As I read in my contract after buying a new car from GM. My new car unfortunately broke down in an extreme way at only 300 miles due to water pump failure and engine overheat. Naturally I cannot drive the car anymore and have to pull over to side of the road and call GM 24 roadside assistance. This breakdown is a bummer, but it happens. Overall the call goes well. I am told a tow truck is on its way as well as a cab to take me home. Sounds fine. Except none of this happens.I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. Its getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab cant be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.Since my car wasnt picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldnt rely on promised services from GM directly.Conclusion: GMs 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to its promises.GMs problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GMs part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

This is specific to a GMC Dealership but when I reached out to GM Customer Service last time I received no help at all. Overall, I am very disappointed with both of my experiences with Todd ** and will not return for any service. My issues may be limited to the salesman I worked, with but I will never do business with them again. My husband and I have now leased 2 vehicles from Todd ** and have had terms misrepresented and glazed over leading to large unexpected bills. First, we took my wifes Terrain (November 2016) in that we had leased through another dealership to find out my options. We wanted to buy it out since there was some damage we were afraid of paying for. I kept asking what the buy out would look like monthly but was never given the option and told it would be dumb to buy it out as the price was over the fmv. I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didnt think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we dont qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out. Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldnt owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again. Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up. We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.

I have purchased 25 or more GMC vehicles. I now have a Lemon. The worst part is that the dealership is not willing to assist. They have told me that they rotated my tires to fix the problem and the magic marker dots were still on the front so they dont do that. They also told me that they road tested several miles and the trip meter showed.04 tenth of a mile. I was told by the service overall supervisor that the problem was GM has a fault in the engine going from V8 to V4 at lower speeds and the vehicle will not ride well. I was told by GMC Corp that they would have a factory Rep ride with me and go over the problem and it never happened.The dealership will fix an employees vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

We had to take our Buick in due to a leak in the sun roof. GM informed us that that is not covered under warranty. They stated the sun roof is not water tight. It is designed to have some water penetrate where it is collected in a channel and drained. The problem with our leak was that the drains were plugged by the material that landed on the roof and flowed into the drain channels with the water. Since it was foreign material clogging the drain and not a manufacturing defect it is not a warranty item on our car with 13,000 miles. Who knew that a roof was not water tight and cannot be allowed to get dirt or seed pods on it or it might leak. My dealer has stepped up to handle it but not GM as of yet. I have call my 2nd level customer service rep 12 times over 24 hrs and just get voicemail saying my call is important and they will call me back asap. GM has 2 things broken, 1 is obviously a poorly designed sun roof, the other is something you can only laughably call customer service.

We walked into one of the dealerships to check out the new Cadillacs and the new Chevys and have an idea about the cars. When I walked into the dealership, I sat in the back of one of their cars and when I tried to get out, I couldnt. After that, the sales person at the Cadillac dealership approached us and I was disgusted by her attitude. We talked about leasing an SRX and she told us she would like to get us into a 2013 SRX. The car that we brought in had less than 8,000 miles on it. She offered to appraise the vehicle, but to our surprise, she came back with a high lease payment with high down payment for a 2013 SRX even when all incentives and discounts were applied to it. I was even more disgusted by her and her attitude. After that, we left. Personally, I would never do business with a dealership like that, and you would think that we would be treated better given the fact that we have been loyal customers with GM for 21 years.

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. Ive been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me its my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say its my phone fault but dont recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 cant connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they dont know what to do to fix it.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

GM has a major design flaw in the 2.4 ltr engine. They have issued a TSB 14882 to extend the warranty to 10 yr 120,000 miles on a few series of motors for the stated problems. They are refusing to cover the other series of 2.4 engines that are experiencing the same issues with the explanation that they have not seen this issue in the engines not listed. But if you look on the web you will see hundreds upon hundreds of customers who are left with major engine repair bills for a known issue on the 2.4 ltr engine.

At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep getting stuck in the ignition, it is all over the internet about all Cadillac keys getting stuck. Pages of it on the net says no recall for it. CANNOT DO ANYTHING FOR YOU. This is the kind of loyalty we should be getting from GM. Got stuck in Niagara. Had to get a tow truck this am to get my battery recharged.

New Cadillac CTS was in four times for engine light; the last time for eight days. They cant fix it. It’s one year old.

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

We just bought a 5 year old Terrain last month and so far we love it. We chose it based on mileage and condition. Its in great shape, has low mileage and is very clean and runs well. I have not owned a GMC before now but I am pretty impressed so far. We like the backup camera, ability to connect to our phone, CD player. I like the height and style of the SUV. I love the heated bucket seats and the roomy hatch area. There is plenty of leg room which my husband and son appreciate. The seats are nice and comfortable too. But I have trouble using the cruise control. Its awkward to use safely. I have to take my eyes off the road to see what Im doing which is certainly not safe. I also do not like the button on the hatch door instead of a handle. Im worried that it will malfunction quickly and be a pain to use afterwards.

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.