I purchased my Goodman furnace and (so called 10 year warranty) through a contractor that was working for the builder who was building my addition. I never received the warranty registration form from the contractor that was suppose to be returned to Goodman within 60 days. I had a fan replaced within the first year that worked its way loose filling my house with smoke with no questions asked. Eight years later the same fan has bearing problems requiring another fan costing $640.73. Goodman now tells me it is no longer under warranty because the registration was never filed. Consumer Affairs could tell me when (the contractor) purchased the unit but they couldnt warranty it. The moral of this review is Goodman cant sell the unit to the consumer but they expect you to register it if your supplied with all necessary information from your blue collared installer. Im told that a fan problem is not a common problem in HVAC units but very costly. Theres much better quality than Goodman manufacturing.

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is whats happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. Im going to need money to replace this unit. I agree with the others who posted a review, its an expensive piece of junk!

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.Ray- the boss and owner-and those that came out were nice and they did try to fix it. It’s not the company but the product. I hope we never ever have to buy a FRANKLIN AC ever again. We had a TRANE for 15 years and never had a problem with It until about a year before we got the FRANKLIN. Sales person assured me that FRANKLIN is better than a TRANE. We did let the manufacturer know about this and they noted this and gave us a case number. They put in a hard start kit which seems to be working for now. Manufacturer said not all units need that. Uh, why didn’t they just include this from the beginning!! This has been a true nightmare. Dena **

We had a Goodman GMH95 gas furnace and Ac installed in 2015. Three years later the heat exchanger cracked, rendering the furnace unusable. What followed were two weeks without heat and almost a $1,000 in repair costs. While the part was covered by their warranty, the labor was not. It took two weeks to get the part, during which we had to heat our home with space heaters which added to the cost with a huge electric bill. Never another Goodman product again!

We had just put in a brand new Goodman gas pack in 2018. The heating system does not heat as sufficient as the AC blower does. We have to put in a space heater to keep it warm during the winter but it cools just fine during the summer. I called and asked the question what would cause this. They told me that they are not trained for this type of stuff?! They told me I have to hire somebody to come out and look. The company we have put it in in Zebulon North Carolina was not trusted anymore and we had got rid of them ever since. Company name Company name Air Serv. Very poor customer service.

We switched to a Goodman furnace 8 years ago. The company we bought from were very friendly as was the installer, who did a great job. Never had any troubles at all, just changed air filters every 3-4 months. But this July 2016 the coil went bad. The coil warranty was for 5 years, so missed out. After reading these reviews I guess we were fortunate and cant complain. Still would recommend.

Our old Rheem furnace died after 21 years of service, and we decided to try a Goodman gas furnace. As far as heating is concerned, the furnace heats evenly keeping the house warm, and it does so without making any noise which is very convenient. This furnace had saved us about $100 on our gas bills as compared to when we used the Rheem. If our Goodman furnace lasts long enough, we won’t hesitate to buy and stick to this brand. We love it so far.

I had an old furnace, but it stopped functioning during the last winter. I decided to try a Goodman furnace as recommended by one of my brothers. The GCVM96 model heats my house quick, and my gas bills have gone down by a noticeable margin. I am yet to do any repairs on this model, and I don’t expect to do any repairs soon. If I am to buy again, I will, of course, buy Goodman again although the prices are a bit high.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

(8-20-15) Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.This Goodman unit we got installed is fabulous. Its quiet, powerful and it slowly brings up the air speed in the house and slowly reduces to almost not notice it. The outdoor 4-ton unit is quiet enough for people to carry a conversation without missing a single pronunciation...its that quiet! Please do yourself a favor and take the time to tell your installing contractor and they will come through for you like they did us. Make it personal, get to know them a little by offering some lunch (pizza and pop) like we did, and they will do a PERFECT JOB for you...providing they have the ability.Our final cost was that they took off 3% of the price (paid cash with a 401K loan) and they threw in a free HEPA whole house filtration system and half off of a forced air HVAC humidifier. I saved ~$600 + I got back $200 from Duke Energy for a qualifying energy saving system!!! Win, win, win. People, we love this unit and my wife thinks I am a superhero now. Everybody is happy and the contractors left with a full belly and a thank you. Take care of people and they will take care of you.

I am a licensed HVAC/R contractor who has been in the field for 30+ years who installs all makes and models. These last two years selling Goodman products has been very very stressful. In particular the build quality is super cheap and flimsy and their quality control is extremely poor. Ive installed 30 gas furnaces in the last year and 10 of them all had wiring issues such as Molex plugs with uncrimped connections. The wires were not even stripped back and also the female spade terminals were poorly attached causing me to waste my time to fix their poorly assembled units. The last straw was I installed a brand new 80000 BTU 92% furnace for a very good customer of mine and it hasnt worked right since it had been installed. Now mind you this is not any fault of installation but fault of Goodman instead.The gas valve was dead on arrival so I thought, Ah. No big deal. Ill just go ahead and replace the gas valve. Things happen, I thought to my self. Well, in goes the new gas valve still not operating so then Im looking at a new replacement circuit board and now Im furious and the customers not too happy either. So go the new board installed. Didnt fix the issue either. Now Im fighting with customer service who is useless by the way and unwilling to help me resolve the issues. The customer service manager was dodging my phone calls and wouldnt return any of my calls. I didnt want an unhappy customer and wanted them to have heat so I removed that pile of junk and put in a New York furnace. Fired up beautifully. No problems and now the customers happy. But Ill tell you Im happy that the customers happy but Im not happy with Goodman. Please whoever reads this refuse Goodman products. They suck. They dont care about you or me and they are not cheap to buy either. Do yourself a favor and buy a quality brand and not this cheaply made trash. It made me look bad to the customer installing a brand new unit that should have had zero problems but ended up hurting me financially as I had to buy the customer a new furnace because they wouldnt help or even refund me for this defective unit. Hopefully they go out of business selling shoddy equipment to us honest hardworking Americans like us. I will never recommend or sell Goodman ever again and will spread the word. Have a blessed day.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. Ill never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

Replace our 15 years old trane air conditioner and choose Goodman from the same contractor. Contractor told me that there is no need to replace the ductwork and just did some sealing and cleaning job.

I bought this furnace about a year ago, and it has lowered the temperature swings and reduced my heating bills by almost half. This is all thanks to the double stage heating and a high energy efficiency of 95%.The installation was hard for me, and I was forced to hire a technician to do all the setup work and everything turned out well after that. I have not had any issues with my furnace, and I love how well it works.

My husband is the one who got it. He heard me complaining and thought he’d do something about it. The Carrier we had before had nothing left in it, it kept breaking down and costing us money. We bought this new unit from Goodman and I think my husband made the right choice. It cools the house really well, and I’m glad we have.

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. Im a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasnt registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.Ive had cheap Walmart window units last longer than this piece of junk and way cheaper. I found a new a-coil for sale on internet for 500 bucks but found out it might leak when installed new. The a/c company said they would install one for 1500$. Are you kidding. This unit is out of warranty 6 months. Would have been better off paying extra for something better. Overall this will cost me much more in the long run. Goodman customer service is terrible as the guy there just kept saying to call one of their dealers. In my opinion Goodman needs to go out of business or do whats right and fix these faulty units.

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. Its turning out to be a nightmare; chickens are coming home to roost! Its the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

Had a Goodman heat pump installed. It did not lower our bills like we expected and were told. It leaked freon every year, but Goodman would not honor the warranty because the installer had evidently not turned in a registration form. The unit was a lemon and we were told it would cost more to start replacing components than to get a new one.

First of all, Im not the type to write a review every time I experience something or go on YELP every time I go to a restaurant. Actually this is my first time ever writing a review. But this experience has really gotten under my skin. My Goodman gas furnace went out last Saturday. I am a mechanic by trade and have worked on many RV gas furnaces so of course I checked it out myself. I took the cover off of the unit and figured out in a few minutes that the problem was that the squirrel cage was in a bind. Therefore not able to spin to push hot air through the duct because the cage was laying against the shroud that the motor and cage sits in. And what had caused this was that one of the brackets supporting the motor had broken a weld. Apparently, it had been running this way for a while because the bearings in the motor were shot. So, even if the bracket was rewelded the problem wouldnt be cured because the bearings are shot making the motor shaft tilt which the cage rides on. Therefore the outcome would be the same. So I called Goodman and of course they were closed on weekends. Which is understandable. Monday I called and after getting forwarded to 3 different people I finally reached someone in the warranty department. I gave them the model and serial number and they said that the unit was under warranty because it is only 2 years old. Well, thats good I thought to myself. But, this is the kicker. I explained the problem, which is very simple I thought. But they wouldnt take my word for it. I was told that I had to call a professional that was a Goodman dealer to check it out so they {THE DEALER} could call it in and order the part. So I had to call a heating & air company and pay them a service call and labor just to tell me the same thing that I already knew. That was all done on Monday. Later that day the heating & air company called and told me that the order was placed and ordered. But I would be responsible for the shipping, which I dont agree with. I asked when I should expect the new parts. They said probably Friday. The parts were coming from Texas, which should be a 4 day delivery time, since Im in NC. Meanwhile the temperature is in the 30s cause its January. You would think that they would rush delivery the parts. Its now the following Saturday and still no parts and Im still without heat. I went and bought an electric heater but it only heats one room. Hindsight I would have been better off buying the parts online for less money but Goodman wouldnt give me the part number for the part I need. Now Ive spend $150.00 for the service call and labor and I expect the shipping to be at least $50.00. Not counting the $120.00 electric heater I had to buy. So much for WARRANTY... I am very unsatisfied with the GOODMAN products and even more with the customer service. Needless to say the next house I build will not have anything GOODMAN in it.

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

Well the Goodman HVAC unit is 3 years old and 2 coils down and now a compressor. These are clearly pieces of junk. Do not buy them. Its a shame that even with a parts warranty, I will have more money in labor in 3 years than the unit cost me to begin with. Not to mention burning up in the heat of summer. Junk Period!

When we bought our house, we thought getting a new AC would be a good idea. The old one hadnt been properly maintained and summer was approaching. We had a new outside unit installed, plus new furnace (gas), and air handler. Everything worked great for the first two summers. The 16 SEER unit did a good job keeping up with the blazing Georgia heat, and our electrical bill wasnt too bad. 20 months after it was installed, the motor failed on the outside unit. The compressor was running, but the fan wouldnt turn.I just had the guy out from the company that installed it, and he verified its the motor. So, I now have to wait for a new motor to ship and then be replaced. In all, this is going to cost me $350 in shipping and labor (yes, Im paying shipping, too). It was good while it lasted, but, talk about buyers remorse. This will definitely be my last Goodman product. That includes anything from Daikin (Amana, for example). You lost my business.

In 2020, I purchased a 16 SEER Air Conditioning unit and a cased evaporator coil after the coils on my old Carrier unit (which I loved) failed due to age. Since the new coil required an updated refrigerant, I decided to replace the AC unit as well. The installation went smoothly, and the unit (although failing to cool quite as well as its predecessor) has been functioning without issue. Fast forward to last weekend, when I received a letter from Goodman, stating that they were issuing a voluntary recall on their evaporator coil drain pans (“under abnormal conditions, the drain pans may overheat, deform and melt, posing a fire hazard”). Of course, whenever I see the words “fire hazard”, I sit up and take notice. I immediately contacted Goodman and found out that my unit was affected. Initially, I was impressed that they quickly sent out a replacement kit - which took only a couple of days to arrive at my home. But unfortunately, my experience has accelerated downhill from there. Goodman provides their own technicians to effect these types of repairs - apparently because these dealers are willing to complete the job at a rock bottom price. As a homeowner, I have specific vendors that I have trusted over the years who know me and my home, and I would prefer to have the repairs effected by the HVAC company that has performed my service for many years. Goodman does allow for these “third-party” repair preferences, and my HVAC company was able to price out the job. Unfortunately, when they filed their claim with Goodman, they determined that only a nominal amount would be disbursed, and that the balance (which was over $600) would have to be covered at my expense. Think: “You totaled your $40,000 vehicle, and the insurance company is only prepared to issue you a check for $20,000”. Since discovering that I am on the hook for $600+ in order for Goodman’s problematic part to be repaired correctly (and which I would think they would want to avoid fixing “on the cheap”, since they apparently didn’t get the original design correct in the first place), I have tried every avenue I could think of to avoid having to foot such a large bill myself: 1. I talked to my HVAC company to determine if there was any way they could affect the repair for less. Nope. Replacing the pan will require removing that coil, and that’s a two-man job. 2. I called Goodman’s recall department (which - although staffed by friendly people - is really just a call center). They said they couldn’t help and directed me to the main Goodman number. 3. I called the main Goodman number and was told that they have technicians that have agreed to the rock bottom “you get what you pay for” price, and that if I don’t want to use one of those, I’ll have to pay the difference myself. Gives new meaning to the term “paying customer”. 4. I asked what this rock bottom price was. After a brief hold, I was told that Goodman cannot release the actual amount of the rock bottom price. 5. I asked to speak to a supervisor. After some recalcitrance, I was finally connected with said supervisor, who rendered the same explanation. In essence: “You have to use one of our techs-who-you-have-knowledge-of-and-cannot-vouch-for-the-quality-of-their-work-and-oh-by-the-way-they’ve-agreed-to-do-the-repair-for-the-rock-bottom-price-that-we-won’t-tell-you-what-it-is or else you must pay the difference yourself”. 6. After thinking about things, I decided to try to vet their list of vendors to see if I could indeed go with one of them. I called Goodman back and was immediately told that Goodman doesn’t release the names of these vendors. “You can go to our website for a list of certified Goodman vendors, but there’s no guarantee that the one you call is the one that has agreed to do the repair. And oh, by the way, our process is not for you to call them. They will contact you when they are able to fit you in to the 500,000+ repairs that have to be made”. Needless to say, at this point, frustration levels were through the roof. Continuing... 7. I opened the Goodman website and found a list of certified vendors - scrolling through them and using the point-and-click method, coupled with “they have a nice sounding name” to pick one at random. I found a vendor after a few minutes, checked their reviews (they were good), and called. I was immediately connected to a receptionist who promptly dropped my call. I called back, got the same receptionist, and was able to talk for about 30 seconds before she dropped my call again. 8. I called a second vendor and was told that they weren’t sure whether or not they did Goodman recall repairs. They would get back with me once their service manager had an opportunity. No call came that day. 9. I called my home warranty company to see if they could help with my $600+ passed-along-to-customer cost. They were very nice, and nicely told me that my warranty does not cover manufacturer recalls. So, that pretty much brings the saga up-to-date. I absolutely loathe feeling so defeated, and have pretty much resigned myself to paying $600+ to correctly repair Goodman’s defective manufacturer part. This was my first Goodman unit, and - one thing I can absolutely promise - it will definitely be my last.

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.About a year ago my AC wasnt cooling so I called the company and they came in and put some Freon and it and told me once again the coil was leaking. I asked them if they could get a hold of Goodman and/or the distributor to see if they would replace the old part once again they said no. I had them charge the unit up at $150 and it bought me another year. I just priced repairing the unit and it will be approximately $1200. I figured I would call Goodman and see if they would potentially replace that product once again given the class-action suits that Ive seen on the Internet and unhappy customers all over the United States. I spoke to the first line of communications and she informed me know theres nothing we I can do and I should just replace the whole unit. My question of her was do you have $5000 to spend on a condition of your house?I spoke to a supervisor this morning and pleaded my case and she had the audacity to say the evaporator coils may not have been installed properly or theyre not in a safe environment for our products. Really! The repair company that Ive been dealing with for so many years told me they havent sold Goodman products in a few years because of the problems they had. It is very interesting that pretty much the only AC units on eBay, Amazon, and Craigslist are Goodman units. I am going to replace my unit with another brand and one thing I learned is you dont have to spend top dollar on the unit, but to do have to do your diligence and feel comfortable with the manufacturer of the product. Shame on you Goodman Corporation for peddling that junk. No wonder there are class-action suits out there.

Buy another brand. This AMANA unit has a ten year warranty and the condenser stopped working after 8 years. Goodman refuses to honor the warranty. They sell crap and then don’t warrant their crap. DON’T BUY GOODMAN/AMANA! Buy a Trane or any other brand! I bought a C/A unit in 1982 and sold the house in 2016 and the condenser/compressor was working just fine after 34 years! This junk quit after 8! The cost was $6840.00! And no warranty! CROOKS!

Had a Goodman GSZ14 Heat Pump and Air Handler system installed in my house. The units ran trouble free for about four years. Last week the house lights would randomly flicker, yesterday the Heat Pump stopped working. The repairman found that a wiring bundle was ty-wrapped to a coolant line and the vibration of the system wore through the wire insulation and shorted out on the coolant line and arced a hole in that line causing the coolant to escape and shut down the unit. The wire was on a high voltage circuit so every time it shorted out, our house lights would flicker.

I had their 97% AFUE furnace installed in my house in April 2018 along with a Ecobee thermostat. The system worked fine for the first season (winter 2018) but had starting issues winter 2019. The furnace tries to start but could not make the solenoid valve open - E0 H A 8 error code was displayed. The installer came back and somehow managed to make it work. Come winter 2020, same starting issue and the installer changed out the solenoid valve to make it work. Come winter 2021, one more change of the solenoid valve but system stopped working 2 weeks later. Please pay and install Goodman products if you are lacking action and grief in your life.

Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. Ive spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.

Ours is a 2010 Goodman heat pump. We were never told we needed to register it so now we have no warranty at all. We just paid $1475 to replace the compressor and now the motor on the fan has gone out. I am not happy at all. The same company who installed it are doing the repairs.

Due to an internal wiring defect within the outside heat pump unit I got hit with a repair bill of just under $400. This was a manufacturer defect. Representatives of Goodman Manufacturing informed me that wiring defects are not covered under their warranty. The unit is within the initial warranty period which began on date of installation. Let this be a warning to anyone contemplating a Goodman Manufacturing product. They do not properly stand by their work. Beware.

I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I dont see where you have the part in stock, B1282628S. What a Christmas! Can you help me?

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

Ever since Goodman HVAC was installed a year & a half ago, it has never worked correctly. It blows cold air in the winter and warm air in the summer. It runs constantly when its hot trying to keep up but it cant. The company who installed it has checked it several times & always come up with an excuse and/or says its working as it should. Dont waste your money.

Three year old 14 SEER heat pump developed a condenser coil leak. They warranted the part but not labor to have it installed. I had the new coil installed on a Friday. By Monday the coil drip pan developed a crack and was leaking water. Goodman was called by the installing A/C company for a replacement part and asked them to cover the install due to their part being faulty. Goodman refused to help or cover the labor cost. DO NOT BUY A GOODMAN! I’m cutting my losses and getting a better system from a company that cares about their customers.

We have 2 three-yr-old air conditioning systems. On 8/23, one unit stopped working. We called for service hoping to get the system up & running without paying a lot of money & since the unit is still fairly new, we prayed that parts would still be covered under the manufacture. No such luck. We were told that we had to replace an E-Z trap, $177.00, a Safety T, $199.00. We were charged for a tune up $155.00, a diagnostic fee $99.00, an Indoor Coil (still covered under warranty) but with labor & other charges, it cost $809.00, a Coolant R-410A $69.00. The other system made an extremely loud noise while running so we had them to check that system as well and were told it needed a condenser fan motor, $209.00. We moved into our new home on 4/15/10. I cant image why so many problems would be happening to these systems so soon. When I reached out to Goodman to make them aware of what was going on, of course I was asked if we had an extended warranty (wish we had been told about that early on). Their only suggestion was to have the company making repairs to contact distributor for Goodman so that a field tech specialist can come out with company making repairs and make an assessment to see whats going on with the system. I am very upset that we had to spend so much money on these systems so soon and I hope Goodman will stand behind their reputation.

Ive never had so many problems with a furnace in my life. I have a Goodman furnace with a Goodman heat pump. I think it was a real shabby install. Even though the problems may all be related to his install, he wants paid for the service call plus mileage each time. His business is in Miles City, Montana, that is 75 miles from here. I think they should have to replace the heat pump because of the many times it has cycled trying to start. It should be worn out by now. The last time they put in the wrong freon. I wonder what damage it is doing to the rest of the appliances. Every time it cycles it draws current away from my well pump, refrigerator, etc.

Reasonable price for a good quality and energy efficient unit that works great! I was leery when the a/c people recommended Goodman as I was not familiar with the brand. However I decided to give it a try as they highly recommended it and being they live on the same street as I do I figured they would probably steer me in the right direction. Am glad I went with it. The unit is quiet and a strong workhorse that cools and heats the house in minutes. Our electric bill went down and we are very pleased with the results. Good warranty on the compressor for 10 years.

We are so disappointed in our Goodman HVAC unit. It was installed 9 months ago and the circuit board already failed. No big deal...its under warranty. WRONG! We were surprised to receive a bill for several hundred dollars when we had it repaired under warranty. When we called Goodman, they told us that the failed part was covered but not the labor or the service call, despite it being a product defect. They told us we had to have bought a separate labor warranty when we bought the unit if we wanted them to cover labor! So we just paid a whole lot of money to fix a manufacturer failure. We will not be buying more Goodman products in the future. Poor customer service!

I purchased this gas furnace about three years ago for my old folks, and they are yet to experience any problems with the pump. During summer, the house is evenly cooled as well as being equally warmed during the winter season. The furnace is quite expensive but according to my experience, the quality is worth the high price. Many expensive products are believed to be of high quality but last longer. I would buy this product again and also I would, without a doubt, recommend it to anyone.

I am a new homeowner who had a nice HVAC guy install a brand-new Goodman system in my home (I chose Goodman). The red plastic logo on the outside unit broke off within two months so I simply contacted Goodman to ask for a replacement (it serves their needs well to have free advertising like that) and they flat-out refused after initially telling me it was being sent. What a horrible company. I shudder to think what will happen if/when the unit itself goes out. Already regretting this purchase. Should have gone with another more reputable manufacturer. BTW, this sign is being removed entirely. Nobody needs to know I have a Goodman which is a piece of garbage based on how their corporate headquarters treated me for simply asking for a replacement logo/sign.

I have a Goodman heat pump that is less than 4 years old but has had many problems in that short span of time. Im already aggravated that Im sitting in the heat with no relief, but what really makes my blood boil is the way I was treated by Goodmans customer service. My air conditioner is out AGAIN and Im sick of paying all the service fees associated with keeping it running. My compressor has now gone bad so even though the part warranty will replace it, Im out the $1400 it cost for labor. I feel like they should absorb those cost since they sold me a defective unit that wont stay in operation more than a couple months at a time.

I bought a house in April 2019. The house has been remodeled including a new a/c unit which the guy who flipped the house Installed. Goodman has not worked with me on warranty. I have replaced the capacitor 2x in 5 months for a 2018 a/c unit.

A brand new Goodman/Amana A/C was installed in my home in 2011. The condenser coil leaked and had to be replaced in 2012. In 2014, coil leaked; it was patched and freon recharged. In 2015, freon leaked, was now attributed to the evaporator coil. In the four years since the new unit was installed, I have spent over $1000 for labor replacing BOTH coils and freon recharges. Basically, the product is a piece of junk and major parts need to be replaced - not anyone expects of a new equipment. Is there collusion between the manufacturer and the A/C service provider: one sells product that should be pulled from the market, the other recommend the product and makes money by labor charges?

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.Goodman seems like they have poor quality control for their systems and refuse to help. I called the manufacturer and they blame the installation company and to contact the distributor about any complaints. Since the parts keep failing, I would say its the manufacturers fault, not an installation company or distributor. They also have poor customer service. The person I called was Debbie. She was very rude and not helpful at all. She seemed like she didnt want to hear my complaint and not help me. She told us to call the distributor and that was it.With poor quality control and poor customer service, I would have to say this is, by far the worst company I have had to deal with and never will again. Reading all the reviews on here, I am starting to consider legal action against GOODMAN. There has to be some laws protecting consumers against such practices that GOODMAN conducts.

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

When I bought the goodman furnace I was told it had a 10 year warranty. It broke down several times (circuit board) in the first two years and was repaired under warranty. After 7 years it broke down and I was informed that unless I had gone online and registered it, the warranty was only 5 years. Nobody told me about this, sounds like a scam!

Let me start out by saying Im a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that Ive needed technical help on a few jobs in the last month and the Tech Desk was the worse Ive dealt with out of any manufacturer. They were short, didnt give me many things to try and after I told them what Ive already tried, they were like I dont know. I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. Ive always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in. Ive been installing Goodman on and off since it was Janitrol. They were helpful and nice years ago. I havent had to call in for Tech help in years and man have they changed. The most arrogant, rudest ** Ive ever talked to. They all need to be fired and hire new Techs and retrain them. Otherwise this company will fall within 5 years the path they are on. I see many other 1 star reviews on here which means this companys Customer Service sucks. Wake up Goodman and if you cant see all these negative reviews, you people in corporate are the dumbest people on earth and you deserve to fail. If I owned a huge company such as Goodman and I see all these negative reviews, I would do undercover calls and find out who all the filth and garbage is within the company and fire them. A new training regimen must be enacted immediately for customer service. New management must be put in place. Out with the old and in with the new.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. Its made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

When considering the HVAC system for my home in the future, I know now, you get what you pay for. I was recommended to go with a Goodman because the price was so much less than other big name companies. I have a RUUD in my home. VERY HAPPY.

We purchased (2) 25 Ton Daikin HVAC Units. Goodman Distributors in Philadelphia sold them to our contractor / we bought them from the contractor. Both units arrived on July 11, 2017. 1 of the units worked for a few days. It is now over 40 days and still no sign of getting replacement parts for the unit. The management at Goodman Distributors is absolutely horrible. I cannot express how angry I am at the lack of customer service & no care or desire to fix the unit. Goodman is a company owned by Daikin (manufacturer). They actually told me its the contractors problem - not theirs. Daikin built the unit / Goodman sold the unit - they then wash their hands off it - let me be clear - it work for only a few DAYS! $15,000 for 1 unit. I was instructed to call Customer Care - again - said too bad nothing they can do - call the contractor. This company and the mother company are Dirty People. I made the mistake of agreeing to purchase Daikin units. Be careful if you decide to go with a Goodman Brand - they do not stand behind their equipment. In the event of a bad part (this happens) they will make your life miserable. What they should do is say we are sorry - we will get this resolved immediately. 40+ days and counting - you be the judge!

Im a lic a/c contractor in Florida. Sold many many systems for over a decade. I stopped selling this product or Amana which is a Goodman air handler with a Amana sticker. They have become a nightmare for me and my customers. Since 08 I can not believe how many leaking coils and replacement coils with same problem a year later. They used to make a decent affordable reliable unit. They have made for many upset customers with constant breakdowns and costly repairs. They are now owned by I believe a Chinese company and like everything from China is pure **. A good warranty is their selling point but when a leaking coil cost 800 in labor and gas and goes bad year after year it means nothing. Dont let any contractor talk you into it. Its cheaper for a reason. Decade old contractor that now wouldnt put a goodman a/c in my enemys house. Unreliable cheap Chinese crap. Buy American.

Biggest piece of junk I ever purchased... my heat pump goes out every 2 years always in the middle of summer.... just like right now & its 90 degrees in my house l... I have replaced the compression every 2 years since it was installed.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

Evaporator coil went bad after 3.5 years (known issue) with Goodman search the web for complaints. I have a 10 year warranty after fighting with Goodman on registering the unit for a new house. My HVAC guy files for warranty. The approval took a week then it took Goodman another week to inform as to COVID19 we are backed logged and dont know when the part will be in stock.Given the amount of people who have the same issue with Goodman one would expect Goodman to have this part in the warehouses. Sadly no warehouses have the part and what was in stock as to the known issue with summer starting those in stock were taken. I have never seen an HVAC system have this issues after 3.5 years. My parents had an Amana hvac from 1980s which was replaced in 1999 that ran with no issues which came with the house. After my 10 year warranty now 7 years left is done if I have issues I will get a Trane with spending the extra money so I do not have to worry about odd issues occurring.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to Hole in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a NEW furnace for LESS than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

AC heater air handler unit - When installed my house flooded. Phoned the installer, I did everything correctly. Phoned Goodman company, was told if I can wait a month they will send someone to look at it. This is right after installation. They said he did not unplug something so it was emptying in the house - my house is carpeted, its in the kitchen/dining room, living room and passageway to the bedrooms dripping wet. He came, said it was fixed. Used it for a month, and it was not used for 2 years. Now its flooding again and its freezing up above the filter. Turned off for a week and tried again - frozen. Thawed it out and just turned it off. This unit is a piece of crap and Goodman should be closed. I had a Trane for 20 years no problem and lightning hit the compressor. So after him pressuring me to change the unit for nearly $4,000 dollars, I got ripped off. Wish I had all the information on this unit but its mislaid. Will try and locate.

We built a new house and the builder installed an Amana heat pump through one of his subcontractors. The Amana contractor/installer did not register the product, nor were we advised that registration on our part was required. We have all documentation of the purchase. A part in the heat pump failed and Amana (Goodman Manufacturing) would NOT stand by the warranty, because we had not formally registered the product with them. Amana (Goodman Manufacturing) would not accept the paid invoices to the builder as proof of purchase. This is very shabby business practice and the manufacturers way of legally not honoring the warranty. I contacted Julicia ** at Amana (Goodman Manufacturing), and she was rigid/inflexible re: my issue.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. Thats not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now its Aug. 2016 and Im sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that Ive decided that I am going to have to buy a new heat pump when this one isnt even 5 yrs. old. But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles Ive read all the unsatisfactory notations and Im adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. Hows that for rude employees!! I would like to get some of my money back if its possible. I wrote to Goodman asking for this, but I doubt if I will because they dont care. They dont even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and dont buy from them. Model #GSZ1302471 serial #1107701356.

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldnt get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didnt call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

I purchased a brand new Goodman 4 ton HVAC unit in March 2017 for 5k. Only 4 years later the compressor goes out and it cost me $800 in labor to fix their bad products?! How is this okay? Goodman should have to stand behind the labor charges too! I will NEVER buy GOODMAN again!! Dont do it!! I wish I had thought to visit this site before I made my purchase... Live and learn!

My air conditioner was installed with a new furnace a few months ago by Comfort Home business. I thought nothing about the brand because they always does a good job. If they made me a choice I do not remember. It is very quiet and does a good job.

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.After many calls to Goodman, they sent a factory Rep from Iowa along with a rep. from Lute Supply where the unit was purchased. The rep found a short in the high pressure limit, a Hard start was added to the heat pump and the unit worked fine for about 6 months. At this point I have $750.00 invested in service calls. The unit failed again in August 2016. Service was called again and the run capacitor was replaced. Service call $313.00. The unit ran fine until 10/25/17 when the heat pump stopped. Service was again called and I was told the unit is leaking and coil needs replaced. I have 13 service calls on this unit at a cost of $1800.00. The unit is coming out, I would never recommend Goodman products.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge. I did a lot of research before I bought these units and I had faith in the company. I never would have imagined I would have this much trouble in such a short period of time, as my old units had been in service for at least the 17 years since Id bought the house with only minor repairs, never coils or compressors. Ive been screwed by just about every contractor that set foot in my house but was happy to find a good HVAC company that didnt screw me on service, but the product is just BAD. I cant believe Goodman/Amana doesnt care enough about its reputation to address its customers concerns. Theyve changed their policies about it several times from what I can discern and now theres a class action suit against them. I teach marketing at a university and would love to give them some lessons because theyre in serious need. Bad moves, Goodman. Many bad moves. Im reluctant to pursue a class action suit because their lawyers will make millions and Ill get something like a $100 voucher, but maybe a private suit is in order. At the very least, I should contact the FTC.

I closed on my home May 2014 and purchased your product Model: GSZ13421AG Serial:1403135510. This product is almost new and only 2 years old. It has been determined that it has a faulty piece. I feel as if I have no recourse and am stuck with this faulty product. The air conditioner is defectively designed and cracked resulting in it leaking refrigerant, thus making my unit entirely inoperable unless I pay 750.00 total. As a result, my electric bill has increased because while the unit was leaking, it required more power for adequate cooking. Because the leakage of the refrigerant from the evaporator coil left my unit completely ineffective, I am forced to pay 750.00 in total repairs to address the problem fully which will take 2 weeks.Worse, today I had to pay 79.00 for a leak search out of my pocket to determine why your product is not functioning as promised by your company. I had to pay 75.00 for the visit and 190.00 for refrigerant. Worse, I have to pay 425.00 in labor next week to have your item repaired, the bill is at 750.00 plus at this point. I am outraged. This is ridiculous. Im told that it is tough and I should pay or my house will be hot.

On 06 March 2009 Reliable Home Comfort, installed me Goodman A/C in the leaky condenser. On 04.08.2010 RHC has reinstalled me a new unit A/C # as above in which again a leaky condenser. Then RHC refused further repairs and went out of business. Throughout this period until today the Goodman A/C was not working. On 09/06/2015 Ryno contact with you and it turned out that replacement warranty will be more expensive than the new A/C. RAYNO me a new Guardian A/C has installed for what I paid. Im on a faulty Goodman A/C lost only the money. I have a garage broken air conditioner and your guarantee for him. I am the unhappy and feel cheated, and the neighbors ask what a horrible business this Goodman. Please return the confirmation e-mail. Goodman does not respond to complaints. Maybe Goodman my complaint from you adopt.

Thought I was getting an ok deal, but after looking around a lot online I am not so sure. Was please overall. System runs great, but just wanted to ask.

Since we had our 2 Goodman air conditioners installed we have had nothing but troubles. 4 times now the coil in one or both have had to be replaced at approx. $583.00 each. Then a small part on the compressor failed to the tune of $1200.00. Now the compressor itself failed and we are waiting on a quote to get it replaced. Keep in mind this is all labor only as the units are still under warranty for parts. The math is simple, more than $3000.00 and counting to constantly repair these units. They are garbage. The Goodman AC company should STOP producing ACs immediately. They are faulty. I will be contacting a lawyer.

On 9/16/11 I bought a goodman heat pump serial #**. My installer installed. After installing he got on my computer and registered for the warranty. I watched him do this. Funny that less than four years later I needed warranty work and your site says it wasnt registered. That is incorrect. I have bought 5 goodman units in the last 8 or 9 years as I flip houses. This is one I put on my personal house and youre denying my warranty. Please contact me on this matter **. I will be buying more units in the future and would like to continue using goodman if and when this matter is corrected. Thank you.

4 years ago I had both inside and outside units replaced for peace of mind at retirement. Outside unit is a Goodman 4 ton and inside is a Miller furnace in a Modular home. This unit for 4 years has blown water into the plenum and soaked it so bad, I am sure it needs full replacement now. Then 4 years in a row the fine Goodman outside unit has failed in midsummer and is down again right now. It has had coils replaced and compressors replaced and is still under warranty, but when ac repair crew gets out here again maybe Tuesday, I am going to cut my losses and have this junk removed from my sight. It is still under warranty, but I see no reason to keep this unit in service. Right now I think it is the compressor out again, that will be number 3. This needs to be completely removed and everything repaired under furnace to stop water and mold. Cant believe they can sell such poor equipment to people in this country. I will now being retired have to buy and pay for install of another unit and they can take this Goodman with its warranty to the landfill site. DO NOT BUY A GOODMAN UNIT, UNLESS YOU WANT CONSTANT REPAIRS AND EXPENSE ON YOUR PART.

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you dont intend to keep. Ditto That!

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

I purchased a Goodman HVAC system in 2020. The system was installed in February 2020 so they couldnt charge the AC system. When it came time to use the AC part of the system there was no R410 left. After 3 service calls it was discovered that the TVX valve was bad. Goodman offered to replace the valve but not pay the $788 dollar service call to track the problem down and fix the problem and recharge the system with 12 lbs of R410. The service department said they wouldnt cover the service call and replacement of R410 because of the faulty part caused which was to release all the R410. The system cant run without it. This was a brand new system. MAKE SURE AND CHECK WARRANTY. I would NOT recommend Goodman HVAC products.

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didnt have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.Then, yesterday (9/5/2015) the outside unit was making a weird noise and the inside unit was not blowing any air into the vents of the house. The inside unit was also make a whining sound, so I shut the whole system off and went back to check it out. The pipe that goes from the outside unit to the inside unit had ice build-up all over it. I let it thaw for an hour and turned it on again to see what it would do. The outside unit will turn on fine, (still makes that grinding noise) but the inside unit will not turn on at all, so it will not blow any air to the vents. I tripped the breakers to the system to see if it would reset, and now the outside unit will not turn on at all!We called our local place to have them look at it this morning (9/6/2015). They got the outside unit working but found out that the fan for the inside unit is burned up and they dont have it in stock. If they cant fix this, I am just going to rip the whole system out and put in a Carrier or a Trane system. I cant believe a company would do this to people. Take their money and then right after the warranty expires, the whole system goes down. UNBELIEVABLE!!

After only 2 years, the 3 ton a/c and heating unit needed service and Freon added. Now, after only 10 months, the unit once again is not cooling. The initial diagnosis was that it needed more freon, not it needs a new condenser. I will never, ever buy another Goodman and if you are smart, neither should you. A $4000 unit should at least give you carefree service for 5 years more. I am going to contact Goodman and see what they have to offer.

3-ton package unit, 16 SEER - Shortly after the unit was installed, we noticed water draining on our wooden deck. The unit was not placed on our deck, but it butted up against it. This was in June that it was installed. It is Nov. 9, 2017, and it is still drenching our wooden deck when the air conditioning is on. The company has tried everything they know to do, and they have spent hours and hours and hours here with many calls, 12 different techs.The guy yesterday and another tech said the unit is a poor design. The insulation was removed and was dripping water like a pitcher of water pouring out. We have condensation on top of the unit and rusting in one corner. We have not paid any money for all the hours and things they have tried. Next they are going to lift the unit and put in a drain pan. My husband is concerned that the water is still going to be a problem, and with winter coming, we will not be using the AC until spring to see if it is fixed. Goodman has been no help. NEVER gonna buy a Goodman product ever again!

In 2010 I purchased a Goodman air conditioner for close to 3,000.00. I go back and forth between residences. In April of this year, I arrived to a very hot condo. I called the company who sold me the unit (C&C Heating and Cooling). They came out twice and told me it was a faulty coil and the freon was freezing up. I am retired and cannot afford to be paying service and parts for something I should not have to do. I had to pay $250.00 for service, part and freon. I called your company and was told to contact you when the service was complete. I have all the invoices. The reason for this email and that I dont think I should have to pay for a unit to be repaired that is less than 5 years old. Hope to hear from you soon, thank you.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so theyre trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, Oh that’s the homeowners responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products.Let’s face it. Paperwork or not it should not affect the warranty. If their stuff was built right from the beginning and they felt a 10 year warranty was proper then filing a form should not matter. It does not change the MFG date or the install date or the way they make their products. They have not heard the last from me. This is just a start.Buy Trane not Goodman and save your self lots of headaches. Dealing with Goodman’s customers service is a joke just a headache. I’m not asking for labor charges or the 10 lbs of Freon that was lost due to their defective coils just to stand behind their 10 year policy and provide the parts to replace their known bad inferior parts for the 10 year period they promised. If youre looking for HVAC work do your homework. Check out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane. I wish I did.

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, Does not sound loud to me. Hey, its not your house! Had the tech service guy come out from Goodman and he went through the entire condenser unit and in his report he said it was all great but it was loud inside the house but very quiet outside - so when the AC is running I would need to be outside - perfect. Pretty much my two+ months with customer service, their supervisor, the tech supervisor have been horrible and 10 years of this is just going to be a picnic. DO NOT BUY GOODMAN and do NOT ever trust your HVAC company to install anything without your permission.

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

Purchased two Goodman/Amana heat pumps at the same time for my home. Both 16 SEER, one was a 2 ton unit, one was a 5 ton unit. All new units, both inside and outside. First Unit: Would not heat without kicking on strips. Thirteen service calls and 4 years later, it was finally addressed. Second Unit: 2nd year, capacitor failed. 3rd year, same capacitor failed. 4th year, outside unit fan failed. Had a couple of other smaller issues, too.Also purchased 10 year parts/labor warranty with Goodman. Apparently not. Even though I have an invoice that states what I purchased, Goodman will not recognize the labor warranty. Made many calls to get the issue addressed and they would not listen. I can understand one or two problems, but not many significant problems, continually on two separate new units. We keep temp 78 in summer and 68 in winter, so not an overworked system. Carry your business elsewhere or set a dinner plate for the regular serviceman as we did.

When we built a new house it came with a Goodman unit. Less than two years and the house is not cooling during the summer months in Arizona. A tech has been out 6 times already to change our compressor and TX valve and its still not working. At this point I dont know what to do. Very upset that a brand new HVAC unit already failed.

I bought a new house and since day nor the heater smelled like aluminum odor, hot metal odor or hot burning metallic odor. Now when the ac is on we smell the same hot lighter odor and warm air come out of registers instead of clean cool air. Goodman after several months of complaint fireplace furnace. Nothing changed. Odor still here. Installer telling us load calc is correct and right size of furnace installed. Is the odor caused by heat exchanger getting hot due to size or the system is defective?

Weve bought our system just over 5 years. Went away on vacation to come home to 87 degrees in our home. The HVAC people came out and said that it was the compressor, and our unit wasnt registered. (GO FIGURE). So I proceeded to call about our warranty. I was told that the unit wasnt registered (which it was) and they will not replace the compressor. I got 3 prices on replacing the unit and all 3 were well over $1500. I wish now that I would have come to this page and seen all these negative reviews!!! Trust me. If you are thinking of buying this POS please re-think it...

I built a new house in 2012-2013. 3 separate Daikin commercial grade split units were installed. The house was completed in August of 2013 when I moved in. I noticed, in February of 2014 the unit wasnt heating the rooms on 1 of the units zones. I called the installer and spent over $900 to fix it, the company refilled the freon which was empty and left. 6 months later in August, units not working again. Long story short second repair company after two three to four visits finally identify the problem with a Daikin tech rep to be the condenser coil in the outdoor unit and evaporator coil in one of the handling units. Ive spent now $2500 to identify the problem. Daikin will not cover parts citing 1 year warranty on all but compressor for a unit that didnt even have normal residential wear and tear. Parts are $1500. I am completely dissatisfied with the lack of quality and desire to stand behind the product they manufacture here in the States for Daikin. I will never recommend or purchase another product from this company.

We had a Goodman heat pump installed less than 5 years ago and it has been nothing but problems since. We have had to have numerous parts replaced, coolant, motor, fan....... The list goes on and on. As I write this our house is 90 degrees (typical August in NC) and weve been without AC since yesterday. The whole blower is gone now. Ive never heard anything good about these units and anybody who buys one will likely get ripped off. Our electric bill has nearly doubled in the winters since weve had this thing and increased in the summer months also. It runs constantly but can never seem to keep up even though its the same size as the one we replaced....... which by the way was a Rheem that lasted 17 years with maybe 2 service calls the whole time.

Since we bought our NEW Goodman A/C unit 5 ton in 2010, its been nothing but trouble. Leaks freon, had it repaired 6 times and now no heater. DO NOT BUY THIS CRAP. Goodman will not help you, just give you runaround. Very BAD Company. They should be ashamed.

Purchased a Goodman heat pump and air handler 09/09/08. I called Goodman and verbally gave them the serial numbers of both units and I also sent in the warranty card as well. 2013 unit started leaking freon so I had it topped off and the unit ran fine. 2015 leaks got worse so I called Goodman and they stated I sent in the warranty card 05/15/09? Data input error perhaps or did this happen when they cut over to a new system? Found out they did put in a new system but dont know when.Spoke to a male CSR rude and abrasive refused to let me talk to a supervisor but finally caved in. Spoke to Hema and she stated they had the serial # for the heat pump but no air handler so no warranty on the handler. Told her I called and mailed in the warranty card then was told they do the data input and then the cards are thrown away. My word against theirs? I thought the customers was always right? So much for that theory! I have called several times after that, no return calls. Theres a surprise! Although Hema was helpful but still no warranty.I like the unit and have very little problems with it until the leak, and now the warranty. What is the point of having a warranty and then not to honor it? So now they think I will get stuck with the bill... wrong! Got things to do and people to speak to about the warranty issue. This is just bad P/R on their behalf and I am sorry they are taking that stand. Will I buy another Goodman unit? Maybe not because of this warranty issue.

So sorry to write this, but want to warn others not to waste their money buying Goodman HVACs. We are a manufacturers dream because we take care of anything we own. Since purchasing our unit in 2017, we have had it maintained by a local HVAC company that took care of a previous unit for 10 years. On June 1, 2019 our AC went out and diagnosis by the HVAC company that does maintenance as having a bad evaporator coil. I looked online and these normally last between 10 to 15 years. Goodman did warranty the part, but the change out and restarting the unit cost more than $2k.