Im a lic a/c contractor in Florida. Sold many many systems for over a decade. I stopped selling this product or Amana which is a Goodman air handler with a Amana sticker. They have become a nightmare for me and my customers. Since 08 I can not believe how many leaking coils and replacement coils with same problem a year later. They used to make a decent affordable reliable unit. They have made for many upset customers with constant breakdowns and costly repairs. They are now owned by I believe a Chinese company and like everything from China is pure **. A good warranty is their selling point but when a leaking coil cost 800 in labor and gas and goes bad year after year it means nothing. Dont let any contractor talk you into it. Its cheaper for a reason. Decade old contractor that now wouldnt put a goodman a/c in my enemys house. Unreliable cheap Chinese crap. Buy American.

Goodman refused to honor their extended warranty on my furnace on a known defect, stating that the Service Provider must be approved by the Goodman Extended Service Department; and not every authorized Goodman Dealer carries this authorization status. Like other reviews regarding Goodman on this website, the Consumer must make informed decisions not just based on the words in the Goodman contracts, but based on other Consumers experience as well. The devil is in the details when dealing with Goodman. Not a great way to build Consumer trust, but this is Goodmans prerogative to govern their business as they choose and to the sole benefit of Goodman; not the Consumer. BUYER BE VERY AWARE.

After 5 years we change two condenser unit and two coil. After 1 year we change condenser unit and coil again. Compressor go bet and coil leaks again. If You want save many never use Goodman products!

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so its just a matter of time for us. Which new system is best?

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didnt know that when unit is installed this way condensation builds up in tube which wont allow heat to start up.Their employees are totally incompetent since they never glued PVC vent and exhaust piping through roof. Primed but never glued. Stick a piece of pipe in and thats done. Crooked coming out the roof, which I had to have repaired with the unglued pieces of pipe. Im afraid to check and see if they at least glued the pipe that holds condensation as that will eventually leak in time if that was also improperly installed. Now I had to have flame sensor replaced and unit is only 3 years old. Goodbye to Mensers Heating and Cooling and Goodman products.

Please dont think that because I only gave 4 stars for this company that they arent worth looking into. Purchasing this unit was in my opinion a really great buy. The price was 30-60% less than the Brand Names - My unit cost ~$3,200 (a 5 Ton heat pump package unit with additional electric heat & new programmable thermostat) plus an additional $500 for final install - to get warranty activated. Its been working around 11 months and weve had No problems whatsoever. I would recommend this Brand!

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

Thought I was getting an ok deal, but after looking around a lot online I am not so sure. Was please overall. System runs great, but just wanted to ask.

On 6/7/19, my 11 year old Goodman Furnace had a near catastrophic overheating which melted the main control board and ruined the entire interior of the furnace with a putrid smelling black carbon dust. After sending photographs and a detailed report from the professional installer, who has only seen such a near fire twice in his 30 year career, I was told by Senior Management, “There is nothing we can do since you are 12 months out of warranty”!After discovering that Goodman had underreported major fire issues with other products in the past and was fined by the US Consumer Product Safety Commission, I have decided that I want nothing to do with this company and their utter dismissal of my complaint and request for some assistance with a completely unreasonable $4,000 expense. This highly dangerous and unusual failure of a product without any company empathy or concern, after a vigorous outreach on my part, warrants this review and a refusal for anyone who is considering putting their lives in this company’s hands, to enrich this multi-billion dollar company any further.

We have 2 three-yr-old air conditioning systems. On 8/23, one unit stopped working. We called for service hoping to get the system up & running without paying a lot of money & since the unit is still fairly new, we prayed that parts would still be covered under the manufacture. No such luck. We were told that we had to replace an E-Z trap, $177.00, a Safety T, $199.00. We were charged for a tune up $155.00, a diagnostic fee $99.00, an Indoor Coil (still covered under warranty) but with labor & other charges, it cost $809.00, a Coolant R-410A $69.00. The other system made an extremely loud noise while running so we had them to check that system as well and were told it needed a condenser fan motor, $209.00. We moved into our new home on 4/15/10. I cant image why so many problems would be happening to these systems so soon. When I reached out to Goodman to make them aware of what was going on, of course I was asked if we had an extended warranty (wish we had been told about that early on). Their only suggestion was to have the company making repairs to contact distributor for Goodman so that a field tech specialist can come out with company making repairs and make an assessment to see whats going on with the system. I am very upset that we had to spend so much money on these systems so soon and I hope Goodman will stand behind their reputation.

I live in the NW and had my old unit replaced 6-2020 with a Goodman unit. The unit ran fine but was air only we have gas heat. So that said it only ran for app. 20 day in 2020. This year as temperatures rose in late June it started running for an additional 7 day then died completely by July 16th. That means this unit actually only lasted new for 37 days of A/C service. If it was a heat pump unit delivering heat that would have likely only lasted 1 month. That cost over 2500.00 for one months usage! No one wants to work on it. Just charge over 200.00 to diagnose the compressor is junk. We are left to suit the dealer who claimed 12 year parts & service extended Warranty on our contract in writing, and buy a real A/C unit that will last.Over 30 days usage. At my last home I sold in 2017 we put in a unit in 1997 upon our purchasing the home. It was a heat pump running all summer & winter. When we sold the home it still ran flawlessly 20 years later! Goodman should cease selling such cheap, undependable garbage to unsuspecting customer by shady dealers.

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. Its turning out to be a nightmare; chickens are coming home to roost! Its the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

I am joining a long list of dissatisfied Goodman a/c unit customers. My wife and I purchased our home in 2012 with Goodman units installed. Almost immediately after moving into my new home one of the units experienced problems cooling one of the floors of my home. It took 5 service repair visits to uncover a defect in the unit which ultimately was repaired. Fast forward 5 years, around the time the warranty ended and we began experiencing problems with one of the other units. We were advised that the coil inside the unit had gone bad and had to be replaced. I contacted Goodman and they advised that even though it had only been a few months since my 5 year warranty expired, they would not replace the coil. Too bad, tough luck. I would implore anyone reading this to not purchase Goodman products or have them installed in newly constructed home.

I built a new house in 2012-2013. 3 separate Daikin commercial grade split units were installed. The house was completed in August of 2013 when I moved in. I noticed, in February of 2014 the unit wasnt heating the rooms on 1 of the units zones. I called the installer and spent over $900 to fix it, the company refilled the freon which was empty and left. 6 months later in August, units not working again. Long story short second repair company after two three to four visits finally identify the problem with a Daikin tech rep to be the condenser coil in the outdoor unit and evaporator coil in one of the handling units. Ive spent now $2500 to identify the problem. Daikin will not cover parts citing 1 year warranty on all but compressor for a unit that didnt even have normal residential wear and tear. Parts are $1500. I am completely dissatisfied with the lack of quality and desire to stand behind the product they manufacture here in the States for Daikin. I will never recommend or purchase another product from this company.

Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. Ill never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

(8-20-15) Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.This Goodman unit we got installed is fabulous. Its quiet, powerful and it slowly brings up the air speed in the house and slowly reduces to almost not notice it. The outdoor 4-ton unit is quiet enough for people to carry a conversation without missing a single pronunciation...its that quiet! Please do yourself a favor and take the time to tell your installing contractor and they will come through for you like they did us. Make it personal, get to know them a little by offering some lunch (pizza and pop) like we did, and they will do a PERFECT JOB for you...providing they have the ability.Our final cost was that they took off 3% of the price (paid cash with a 401K loan) and they threw in a free HEPA whole house filtration system and half off of a forced air HVAC humidifier. I saved ~$600 + I got back $200 from Duke Energy for a qualifying energy saving system!!! Win, win, win. People, we love this unit and my wife thinks I am a superhero now. Everybody is happy and the contractors left with a full belly and a thank you. Take care of people and they will take care of you.

I employed an Air Conditioner to replace my Central Air unit. Goodman A/C was recommended by the salesman. The next day after the installation, my wife and INoticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.

I purchased this gas furnace about three years ago for my old folks, and they are yet to experience any problems with the pump. During summer, the house is evenly cooled as well as being equally warmed during the winter season. The furnace is quite expensive but according to my experience, the quality is worth the high price. Many expensive products are believed to be of high quality but last longer. I would buy this product again and also I would, without a doubt, recommend it to anyone.

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, Does not sound loud to me. Hey, its not your house! Had the tech service guy come out from Goodman and he went through the entire condenser unit and in his report he said it was all great but it was loud inside the house but very quiet outside - so when the AC is running I would need to be outside - perfect. Pretty much my two+ months with customer service, their supervisor, the tech supervisor have been horrible and 10 years of this is just going to be a picnic. DO NOT BUY GOODMAN and do NOT ever trust your HVAC company to install anything without your permission.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the supply plenum which the installer said should never leak.

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.Goodman seems like they have poor quality control for their systems and refuse to help. I called the manufacturer and they blame the installation company and to contact the distributor about any complaints. Since the parts keep failing, I would say its the manufacturers fault, not an installation company or distributor. They also have poor customer service. The person I called was Debbie. She was very rude and not helpful at all. She seemed like she didnt want to hear my complaint and not help me. She told us to call the distributor and that was it.With poor quality control and poor customer service, I would have to say this is, by far the worst company I have had to deal with and never will again. Reading all the reviews on here, I am starting to consider legal action against GOODMAN. There has to be some laws protecting consumers against such practices that GOODMAN conducts.

I bought a new house and since day nor the heater smelled like aluminum odor, hot metal odor or hot burning metallic odor. Now when the ac is on we smell the same hot lighter odor and warm air come out of registers instead of clean cool air. Goodman after several months of complaint fireplace furnace. Nothing changed. Odor still here. Installer telling us load calc is correct and right size of furnace installed. Is the odor caused by heat exchanger getting hot due to size or the system is defective?

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isnt. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?A week later the new coil arrived and will be installed tomorrow. Now I find out there are many problems with Goodman products. I am a widow on social security and cannot afford costly repair bills. My tech tells me they do not install these anymore. Im also afraid that my son who purchased one a year or so ago will also start having problems. Made in China products are no good. Please stop selling these.

Goodman 2 Ton 13 Seer A/C unit and compressor: Bought a unit in 2009 - every year had to have them come and do something because it either did not heat or did not cool. Bought it for $2,355. In 2012 I ended up with bills over $2,400 in repairs. Whatever went wrong was NEVER a warrantied part. Watched them fix the air handler and saw the most flimsy wires ever which I was told would burn out every so often. Last couple of years, the compressor seemed to be rather noisy. Filed a complaint and now I am getting nowhere because the installer and manufacturer keep blaming the other person. IF neither accepts responsibility, then I hope to go the the media to have this resolved. Heard there is a lawsuit against Goodman Mfg. Id like to have a decent unit put in. Tired of the expense. Have a 10-year warranty and it didnt last 4 years before I had bills that added up to a new unit plus more... Go to another manufacturer.

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so theyre trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, Oh that’s the homeowners responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products.Let’s face it. Paperwork or not it should not affect the warranty. If their stuff was built right from the beginning and they felt a 10 year warranty was proper then filing a form should not matter. It does not change the MFG date or the install date or the way they make their products. They have not heard the last from me. This is just a start.Buy Trane not Goodman and save your self lots of headaches. Dealing with Goodman’s customers service is a joke just a headache. I’m not asking for labor charges or the 10 lbs of Freon that was lost due to their defective coils just to stand behind their 10 year policy and provide the parts to replace their known bad inferior parts for the 10 year period they promised. If youre looking for HVAC work do your homework. Check out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane. I wish I did.

Buy another brand. This AMANA unit has a ten year warranty and the condenser stopped working after 8 years. Goodman refuses to honor the warranty. They sell crap and then don’t warrant their crap. DON’T BUY GOODMAN/AMANA! Buy a Trane or any other brand! I bought a C/A unit in 1982 and sold the house in 2016 and the condenser/compressor was working just fine after 34 years! This junk quit after 8! The cost was $6840.00! And no warranty! CROOKS!

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.

We are so disappointed in our Goodman HVAC unit. It was installed 9 months ago and the circuit board already failed. No big deal...its under warranty. WRONG! We were surprised to receive a bill for several hundred dollars when we had it repaired under warranty. When we called Goodman, they told us that the failed part was covered but not the labor or the service call, despite it being a product defect. They told us we had to have bought a separate labor warranty when we bought the unit if we wanted them to cover labor! So we just paid a whole lot of money to fix a manufacturer failure. We will not be buying more Goodman products in the future. Poor customer service!

Over the past 6 years I purchased 4 gas packs which were installed by different HVAC installers at different homes. The motor has burned up on all 4 units. Two of them burned up after 2 years, one of them lasted 3 yrs and the last one just burned up after 5.5 years. Do not buy their products. Product GPG1324070M41

We had a Goodman 3 Ton Unit replaced on 7/21/2015. It cooled all of about 1/2 day. Since it was installed in July during heatwave (94 for more than a week) we thought it was taking house time to cool and the air out of the vent felt marginally cooler than air temp., But we were delusional. The unit was blowing warm air. The installer came on 4 occasions. 1st time to remove Freon, 2nd time and third time diagnose system, 4th install indoor thermostat. Nothing. The unit blows cold air when the sun is down and as soon as the sun comes up fails and blows hot air. Miserable unit. Had a second HVAC person look at unit. Diagnosis, Condenser. To that I say, REALLY it’s not even installed a month??? My house is 80 +, I should not have to live in the heat with a brand new unit sitting outside my house. Today we are suppose to have our installer back to replace the condenser. If this does have the system up and running 24/7, my instructions are for him to remove the unit and install another brand more reputable such as Carrier, York, Trane. I did in depth research to find Goodmans are nothing but a ton of junk that really needs to be pulled off the market. Waste of everyones time and dollars. Furious.

8 year unit, installed in a new house in 2013, Houston TX. 5 Ton. The coil was broken in 2017, had to replace it. This year 2021 the condenser had leaks EVERYWHERE! This was installed in a new built home. My husband passed away suddenly 2 days before the day of the closing back in 2013, and I had no time or clear head to learn about warranties. The crooked contractor never registered the unit under my name, and therefore when it broke this year I could not claim any warranty. Laws in Texas only benefit corporations but not the individuals. The manufacturers will give better price to contractors with licenses, and higher prices to home owners.If you own your house, make sure you register any device you buy under your name, specially if you are a lady, try to avoid service companies to buy devices. Most contractors (installers, distributors, repair companies) in Texas are vultures, awful rats, they will take your money and never disclose the real price they get from manufacturers. Goodman ethics sucks, same as the contractor JDS (David Sanabria) in Houston. For HVAC units save yourself aggravation and pain: Go with RHEEM, Bryant or Carrier.

I am a licensed HVAC/R contractor who has been in the field for 30+ years who installs all makes and models. These last two years selling Goodman products has been very very stressful. In particular the build quality is super cheap and flimsy and their quality control is extremely poor. Ive installed 30 gas furnaces in the last year and 10 of them all had wiring issues such as Molex plugs with uncrimped connections. The wires were not even stripped back and also the female spade terminals were poorly attached causing me to waste my time to fix their poorly assembled units. The last straw was I installed a brand new 80000 BTU 92% furnace for a very good customer of mine and it hasnt worked right since it had been installed. Now mind you this is not any fault of installation but fault of Goodman instead.The gas valve was dead on arrival so I thought, Ah. No big deal. Ill just go ahead and replace the gas valve. Things happen, I thought to my self. Well, in goes the new gas valve still not operating so then Im looking at a new replacement circuit board and now Im furious and the customers not too happy either. So go the new board installed. Didnt fix the issue either. Now Im fighting with customer service who is useless by the way and unwilling to help me resolve the issues. The customer service manager was dodging my phone calls and wouldnt return any of my calls. I didnt want an unhappy customer and wanted them to have heat so I removed that pile of junk and put in a New York furnace. Fired up beautifully. No problems and now the customers happy. But Ill tell you Im happy that the customers happy but Im not happy with Goodman. Please whoever reads this refuse Goodman products. They suck. They dont care about you or me and they are not cheap to buy either. Do yourself a favor and buy a quality brand and not this cheaply made trash. It made me look bad to the customer installing a brand new unit that should have had zero problems but ended up hurting me financially as I had to buy the customer a new furnace because they wouldnt help or even refund me for this defective unit. Hopefully they go out of business selling shoddy equipment to us honest hardworking Americans like us. I will never recommend or sell Goodman ever again and will spread the word. Have a blessed day.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. Thats not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now its Aug. 2016 and Im sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that Ive decided that I am going to have to buy a new heat pump when this one isnt even 5 yrs. old. But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles Ive read all the unsatisfactory notations and Im adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. Hows that for rude employees!! I would like to get some of my money back if its possible. I wrote to Goodman asking for this, but I doubt if I will because they dont care. They dont even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and dont buy from them. Model #GSZ1302471 serial #1107701356.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

Our old Rheem furnace died after 21 years of service, and we decided to try a Goodman gas furnace. As far as heating is concerned, the furnace heats evenly keeping the house warm, and it does so without making any noise which is very convenient. This furnace had saved us about $100 on our gas bills as compared to when we used the Rheem. If our Goodman furnace lasts long enough, we won’t hesitate to buy and stick to this brand. We love it so far.

Purchased two Goodman/Amana heat pumps at the same time for my home. Both 16 SEER, one was a 2 ton unit, one was a 5 ton unit. All new units, both inside and outside. First Unit: Would not heat without kicking on strips. Thirteen service calls and 4 years later, it was finally addressed. Second Unit: 2nd year, capacitor failed. 3rd year, same capacitor failed. 4th year, outside unit fan failed. Had a couple of other smaller issues, too.Also purchased 10 year parts/labor warranty with Goodman. Apparently not. Even though I have an invoice that states what I purchased, Goodman will not recognize the labor warranty. Made many calls to get the issue addressed and they would not listen. I can understand one or two problems, but not many significant problems, continually on two separate new units. We keep temp 78 in summer and 68 in winter, so not an overworked system. Carry your business elsewhere or set a dinner plate for the regular serviceman as we did.

We got what we were told was a top of the line Goodman HVAC natural gas unit. It was installed this September (2019). All was well until it got cold and we turned on the heat. Gas smells arose from the floor heating vents. It doesnt happen all the time but there are great bursts of gas intermittently. And -- get this-- our carbon monoxide detector started beeping. We were so naive that we thought the detector was broken and replaced it. Then the new one started going off! We called the installer. They came out and could detect no leak from the outside unit. It was discovered that there was a gap where the unit had slipped off the base. They fixed that. We were hoping that meant the problem was solved. Nope. The gas smell in the vent is even stronger. Im told that means the heat convector is cracked or broken or defective. This is a brand new unit. What the hell?

We purchased 2 Goodman 2 1/2 ton heat pumps to replace 2 14-year old Amana units. Although it was costly, the overall improvement in efficiency has resulted in lower utility bills. Also with a 10-year parts and labor warranty, we expect lower overall maintenance costs.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to Hole in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a NEW furnace for LESS than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

In 2007 we had a new Goodman 4 ton 15 SEER heat pump installed in our home. Nothing but problems since. Much review was done before purchase to make sure size was appropriate for home, etc. Never really feels like its heating or cooling properly. Numerous times per year it has required repair, run capacitor, defrost control board, blower motor, bad txv (whatever that is), bad reversing valve. Last week started making awful noise while running. Repairman said it needs new fan. And last night it started throwing the breaker at the heat pump. So tired of this piece of crap, would not recommend.

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasnt blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am 80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

When we bought our house, we thought getting a new AC would be a good idea. The old one hadnt been properly maintained and summer was approaching. We had a new outside unit installed, plus new furnace (gas), and air handler. Everything worked great for the first two summers. The 16 SEER unit did a good job keeping up with the blazing Georgia heat, and our electrical bill wasnt too bad. 20 months after it was installed, the motor failed on the outside unit. The compressor was running, but the fan wouldnt turn.I just had the guy out from the company that installed it, and he verified its the motor. So, I now have to wait for a new motor to ship and then be replaced. In all, this is going to cost me $350 in shipping and labor (yes, Im paying shipping, too). It was good while it lasted, but, talk about buyers remorse. This will definitely be my last Goodman product. That includes anything from Daikin (Amana, for example). You lost my business.

Purchased a Goodman furnace in January 2010 from a building supply company in Steinbach which is about 20 mins out of Winnipeg. I liked the fact that Goodman was offering a 10 year warranty on the parts and 10 year full replacement. We have had nothing but issues with the unit every winter and always seems to be the same issues - a circuit board, sensors, condensation build up and the motor. I had their Goodman account manager in my home last year after I said I wanted the unit out of our house, was told he was going speak to his superior to make sure I was satisfied Toronto and get back to me, that never happened. I never write reviews about products but the word needs to get out that the furnace is not reliable. If you live in area which only requires your furnace periodically then maybe its fine but not in a Canadian climate.

Let me start out by saying Im a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that Ive needed technical help on a few jobs in the last month and the Tech Desk was the worse Ive dealt with out of any manufacturer. They were short, didnt give me many things to try and after I told them what Ive already tried, they were like I dont know. I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. Ive always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in. Ive been installing Goodman on and off since it was Janitrol. They were helpful and nice years ago. I havent had to call in for Tech help in years and man have they changed. The most arrogant, rudest ** Ive ever talked to. They all need to be fired and hire new Techs and retrain them. Otherwise this company will fall within 5 years the path they are on. I see many other 1 star reviews on here which means this companys Customer Service sucks. Wake up Goodman and if you cant see all these negative reviews, you people in corporate are the dumbest people on earth and you deserve to fail. If I owned a huge company such as Goodman and I see all these negative reviews, I would do undercover calls and find out who all the filth and garbage is within the company and fire them. A new training regimen must be enacted immediately for customer service. New management must be put in place. Out with the old and in with the new.

I purchased both a Goodman Central AC Unit and a Goodman Furnace in 2013. I had become disabled around that time and this was my last big purchase. I had hoped that in buying 2 new units that I wouldnt have problems with them and that theyd be reliable for years to come. That was not the case. When I went to start up the AC at the beginning of the 2nd year, it wasnt working. The repairman had to replace the coil. Now, going into the 5th year, my furnace is not working. The repairman came out and said it needed a part that had to be ordered. He said the error code on the panel read: Low fire pressure switch open. Since it was Friday afternoon when the repairman came out, the part wouldnt be delivered until late Monday (or early Tuesday) and so therefore Tuesday would be the earliest it could be repaired. This left me without heat for almost 6 days in 30-degree weather with snow on the ground. Its freezing in this house. I have severe arthritis and nerve damage which is worse in the cold. Ive had to increase my pain medication and Im stuck sitting under a heated blanket.I made this purchase because I didnt want to have to worry about my old system breaking down while I was out of work with limited funds and as it turned out, my 20-year-old system was more reliable. Im really disgusted with this company. Both their AC units and furnaces are junk. I spent thousands thinking I was making a good investment for my home and its one of the worst purchases Ive ever made.

Our house has two HVAC units. Had both air conditioners replaced just under two years ago. The coil from the bigger unit cracked, and all the refrigerant leaked out. The warranty covered the part, the cheapest item of the repair. The warranty did NOT cover the labor or the $1500 worth of refrigerant that leaked. What a gyp. Its not like we did anything out of character. We paid a certified installer to install a new unit. Air conditioners use refrigerant. If the unit breaks, the refrigerant leaks out. This should be covered. The treatment from Goodman (also known as Diakin) is that if you pay to have brakes installed on your car, and the brakes fail causing your car to get totaled, Goodman will pay for new brakes, but not to have them installed, or to have the car repaired or replaced, saying were terribly sorry our brakes failed, but the rest of the car, well, thats just incidental, we wont cover you, thats on you.This gets worse. I posted a review on their website. They emailed me asking for more information. They emailed me back asking me to call. I called. They found my warranty, but had no idea why I was told to call. The lady said it must have been our media team. And that was it! Oh yeah, I checked, they removed my negative review from their website. On top of that, they obviously manipulate their reviews. In addition to removing mine, they left another review that gave one star, but talked about how Goodman made the best unit every. Cant even own up to their mistakes. I will not make the mistake with Goodman again. Our furnaces are probably going to go in the next few years, certainly will avoid Goodman and Diakin.

Recently bought a home from a popular bullet in my city. Love everything about my new home BUT the furnace and air conditioner (both Goodman). Ill be honest the disappointment and disbelief that a new unit could have so much trouble in the first few years is just insane! Im on the board for my neighborhood H.O.A., and Im one of MANY that has had very very similar problems. Sure the builder cut cost by installing cheaper system in 89 homes in my area! The local heat and air company that installed it per builder has the greatest reviews all over the network and BBB! They have been very very helpful and cutting down repair cost because they feel sorry! So, in the last three years Ive had a leak on BOTH coils, then new coil came with filter dryer that also leaked in same year, and now I have a restriction in the piston that coils quite possibly be metal shaving from inner compressor! Also replaced circuit board on furnace and also in the first year the blower wheel came loose and tore up the blower motor! Goodman is a disgrace to HVAC industry! Ive seen it all over internet, fellow HVAC techs, and neighbors! Nobody but this equipment EVER. Year four this summer, I had some extra cash and changed out the full system! Bought new Trane furnace and heat pump combo!

Had a Goodman GSZ14 Heat Pump and Air Handler system installed in my house. The units ran trouble free for about four years. Last week the house lights would randomly flicker, yesterday the Heat Pump stopped working. The repairman found that a wiring bundle was ty-wrapped to a coolant line and the vibration of the system wore through the wire insulation and shorted out on the coolant line and arced a hole in that line causing the coolant to escape and shut down the unit. The wire was on a high voltage circuit so every time it shorted out, our house lights would flicker.

My husband is the one who got it. He heard me complaining and thought he’d do something about it. The Carrier we had before had nothing left in it, it kept breaking down and costing us money. We bought this new unit from Goodman and I think my husband made the right choice. It cools the house really well, and I’m glad we have.

Last year, I bought a house that recently had a Goodman heat pump installed shortly before my purchase. Recently, I discovered the contractor had not installed the unit per Goodmans guidelines. I called them up to see if the installation was still acceptable, despite not being per their guidelines, or if I should talk to the contractor about re-doing it. I figured that if Goodman said it is acceptable, then I would drop the matter; if Goodman said it isnt acceptable, I would have more leverage in asking the work to be re-done.As a homeowner, they refused to talk to me; they said to talk to a Goodman installer. I told them my problem was with an installer, so how could I be sure that another installer would give good advice. (I am a retired HVAC engineer, so I would understand whatever technical advice they gave.) I can understand them wanting to be careful what they say, and refer many questions to an installer, since most people dont understand HVAC, but my question is a simple one, Is the installation acceptable as-is? With this kind of support, no, I will not buy a Goodman unit.

In July of 2012 I purchased a Goodman System for my Condominium in Ossining New York. I was a little skeptical because I had never heard of Goodman but was assured it was made by Amana and was a good, reliable brand and somewhat less expensive than the name brands. I was told by the company that installed it that it had a good warranty... 10 years in fact so not to worry. I had routine maintenance done on schedule and in April of 2018 began having trouble with the A.C. Serviceman repaired and recommended a new thermostat system which I had done. Three months later the system failed again. Noticed some ice buildup on copper pipes around unit and some water on the floor. Serviceman replaced filter and cleaned outside condenser. One month later FAILED again and now told by repair service the condenser coil is no good. He said, Dont worry. Its covered under warranty... Until three hours later when Goodman told him the unit was not registered and they would not honor the warranty. Now I have the bill of sale with all documents and serial numbers yet they are telling me that I had to send in the postcard to have it registered. Its a damn 7000 unit... Like a car. I said... You dont send in postcards for cars do you? I went round and round with Goodman NON CUSTOMER SERVICE and decided to try to reach a supervisor. THEY KEPT TELLING ME THAT WAS NOT POSSIBLE. Well I called the corporate office and asked to be connected to the CEO a Mr. Ebisus secretary. Lo and behold I was connected to a woman named K.D. ** (Write that down folks. K.D. ** is the secretary to the CEO.) I started to explain my issue and she was trying to put me back in touch with customer service... But I convinced her to listen to the whole story (the same complaints that many of you have mentioned in these reviews) after a good 10 minutes she assured me that the head of Consumer Complaints a Mr. Preston ** would be working on my case and that she was sure he would help in the matter. She even went so far as to tell me that she was instructing him to get back to me within 2 hours with a resolution. Well... he called back and was ABSOLUTELY NO HELP AT ALL. In fact he said to me... You were never supposed to get put through to Ms. ** office. I was and I intend to make sure that both of their names are out in public so that people will know who they are and how little they care about customer service.Tomorrow, I am having a new unit installed at a discount price from TRANE which is a REAL COMPANY that backs its products. My service company was so mad at Goodman that they are eating the labor cost to install the new system. They discounted the price by 2600 DOLLARS and a 4500 price tag is now down to under 1700 which is less than the part that Goodman wanted to send me. STAY AWAY FROM GOODMAN... Tell your friends to stay away from Goodman and if anyone has a class action suit going count me in. Please call Ms. ** and Mr. ** and give them.

With proper maintenance, a furnace should last two years or more but Goodman doesnt even have a half life. I put in the first Goodman 10 years ago. The heat exchanger failed in less than two years and the entire furnace was replaced under warranty in March 2007. I had to pay for labor. The heat exchanger has now failed again at the end of winter, rendering the furnace dangerous and unusable. Nobody local has a heat exchanger so it must be shipped from Texas. Im told to pay for shipping and labor. Despite talking to Goodman on the phone, the company didnt tell me it would be backordered nor would it airship to me despite the weather. A consumer affairs supervisor never called me back. My family will be without heat in the Northeast for about three weeks because of Goodmans failure as a quality manufacturer and one whose customer service is disrespectful, unresponsive and extremely poor. Do not ever consider a Goodman and if your HVAC company or supplier recommends Goodman - find a different company because they reflect the companies they carry.

A brand new Goodman/Amana A/C was installed in my home in 2011. The condenser coil leaked and had to be replaced in 2012. In 2014, coil leaked; it was patched and freon recharged. In 2015, freon leaked, was now attributed to the evaporator coil. In the four years since the new unit was installed, I have spent over $1000 for labor replacing BOTH coils and freon recharges. Basically, the product is a piece of junk and major parts need to be replaced - not anyone expects of a new equipment. Is there collusion between the manufacturer and the A/C service provider: one sells product that should be pulled from the market, the other recommend the product and makes money by labor charges?

Weve bought our system just over 5 years. Went away on vacation to come home to 87 degrees in our home. The HVAC people came out and said that it was the compressor, and our unit wasnt registered. (GO FIGURE). So I proceeded to call about our warranty. I was told that the unit wasnt registered (which it was) and they will not replace the compressor. I got 3 prices on replacing the unit and all 3 were well over $1500. I wish now that I would have come to this page and seen all these negative reviews!!! Trust me. If you are thinking of buying this POS please re-think it...

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

I purchased a Goodman HVAC system in 2020. The system was installed in February 2020 so they couldnt charge the AC system. When it came time to use the AC part of the system there was no R410 left. After 3 service calls it was discovered that the TVX valve was bad. Goodman offered to replace the valve but not pay the $788 dollar service call to track the problem down and fix the problem and recharge the system with 12 lbs of R410. The service department said they wouldnt cover the service call and replacement of R410 because of the faulty part caused which was to release all the R410. The system cant run without it. This was a brand new system. MAKE SURE AND CHECK WARRANTY. I would NOT recommend Goodman HVAC products.

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

All I can say is, I had a York system that was 20+ yrs. old, and the original condenser fan. And my new Goodman unit has a condenser fan that is louder than my old unit. Maybe Goodman needs to put more $ and effort into research and development. If I had known, would never have bought a Goodman.

I am very frustrated right now. My American Standard unit that had been working great for 17yrs finally died 3 yrs ago. It was replaced by a Goodman AC unit and heat pump. My HVAC guy said they were a good system so I trusted him. Now 3 yrs later the heat pump is not working and have to keep the gas furnace on emergency heat. I have contacted goodman with no help of a tech person to come out and check what is going on. It's still under warranty but I do not want to pay for a service call when the unit is only 3 yrs old.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

Ours is a 2010 Goodman heat pump. We were never told we needed to register it so now we have no warranty at all. We just paid $1475 to replace the compressor and now the motor on the fan has gone out. I am not happy at all. The same company who installed it are doing the repairs.

I purchased the extended warranty through our local One Hour Heating and Air (now out of business). This covered a total replacement installation in 2009 of: a Furnace/Coil downstairs; heat pump/air handler unit upstairs; two outdoor units. Evaporator coil sprung a leak last week and I checked my warranty online and on the phone w/ Goodman and they confirmed my coverage for parts and labor. Called one of their authorized Asure techs and he came out and told me the coil wasnt covered.Everything (all serial numbers for furnace, heat pump/air handler, two outdoor units) was covered and registered EXCEPT, they had no record of the serial number for the coil. They all start with similar #s (0905, 1001) yet that one serial number for the coil isnt among what they have. Im beyond angry, especially after reading that thats the part that may have been defective upon install!! *sigh* They said the only recourse I had was to present them with a RECEIPT from 2009 showing that coil on there! After confirming the furnace was covered online, I didnt even consider keeping the receipt. Lesson learned there, I suppose. I will be calling them back today and try and dig a bit deeper. This is ridiculous.

I bought my house in 2014 in South Florida. The house was brand new construction and very well built. It has all impact windows and doors, along with plenty of insulation. The biggest mistake however was that the builder installed a GOODMAN manufacturing HVAC system. The system is sized well within Florida code and worked fine the first year. However, the second year things quickly went downhill during the summer of 2016 when the condenser motor went out in the unit - only to be followed by the coils leaking 4 months later. As of this summer 2017 the unit has gone out again and was completely out for 2 WEEKS!!! I set the unit to 74 and it runs all day even though the house is 85 degrees inside. I have had 4 different HVAC companies come out and try to diagnose my problem. I have had 7 techs from 4 different companies completely disassemble my unit trying to find the problem. They have checked all the ducting and checked my homes structure for leaks, to no avail. All 4 companies have told me that they believe that the unit is defective and ALL has NOTHING positive to say about the company and all these companies refuse to even do business with GOODMAN (for obvious reasons). That Goodman is one of the cheapest units you can buy and has the most problems! They all recommended that I Bite the Bullet and replace the 3 year old unit, after I have dumped $1400 into it. When I contacted Goodman Manufacturing, an American made Company out of TEXAS. I was told by a supervisor after explaining my situation, that there was nothing they could do to help me out, despite there being a 10 year warranty on the unit. The incompetent employee I spoke to from GOODMAN told me that my unit was fine and didnt see a reason for them to have to replace it. For a companys motto to be, At Goodman we believe in American Dependability. Units are designed, engineered and assembled in the U.S.A. to tell a customer that theres nothing you can do is appalling. Goodman Units are nothing more than the lowest quality TRASH - Made from defective parts in China and Mexico, shipped to the U.S and then assembled by migrate workers. Their whole American Made motto is **.Goodman Manufacturing and its management are no better than All Talk No Action Politicians! I hope Trump builds that WALL and taxes your defective parts coming into the U.S so much you go bankrupt!!! It is safe to say that I have thrown out my garbage known as Goodman and Switched to a much more dependable A/C unit.As for anyone thinking about buying a Goodman A/C unit dont!!! For anyone thinking about replacing their existing unit or buying a house with a Goodman A/C be warned!!! It will cause you so much money, stress and headache when it goes out within 3 years. You will be HIT IN THE FACE with thousands of dollars in repair bills, only to dish out another several thousand dollars to replace it with another unit. I am so entirely dissatisfied with Goodman, their product as well as their employees. I wont even sell my old unit to anyone because I dont want them going through what I had to, down here during a HOT South Florida Summer. P.S.A.!!! To anyone purchasing a new HVAC unit. Spend the extra money upfront and buy something that will last you at least 10 years. DONT BUY ANYTHING FROM GOODMAN MANUFACTURING OR YOU WILL EAT THESE WORDS, THAT I CAN PROMISE YOU!

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didnt have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.Then, yesterday (9/5/2015) the outside unit was making a weird noise and the inside unit was not blowing any air into the vents of the house. The inside unit was also make a whining sound, so I shut the whole system off and went back to check it out. The pipe that goes from the outside unit to the inside unit had ice build-up all over it. I let it thaw for an hour and turned it on again to see what it would do. The outside unit will turn on fine, (still makes that grinding noise) but the inside unit will not turn on at all, so it will not blow any air to the vents. I tripped the breakers to the system to see if it would reset, and now the outside unit will not turn on at all!We called our local place to have them look at it this morning (9/6/2015). They got the outside unit working but found out that the fan for the inside unit is burned up and they dont have it in stock. If they cant fix this, I am just going to rip the whole system out and put in a Carrier or a Trane system. I cant believe a company would do this to people. Take their money and then right after the warranty expires, the whole system goes down. UNBELIEVABLE!!

We purchased a complete Goodman system from our HVAC company just a little over 5 years ago. It has already had a total system failure twice. The first time, the part had to be ordered and took about a week to get. This time, the blower has failed, and has to be replaced. The expected time is 2 weeks with no system. I cant believe at only 5 years, 2 major components fail. We live in a metro area of over 1,000,000 people, I dont know why parts are not readily available? That must be a sign of the volume of sales they have. In our opinion, these are very very low quality. No decent system would have 2 complete system failures at 5 years. And to think that a blower motor would fail at 5 years is a clear sign of the poor quality workmanship.

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. Its made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

I had a gas leak the first season (2011). I went without heat for one month as the Gas Company kept turning off my Goodman unit. Dayton Services tech came out 4 times but could find nothing. A neighbor found the leak and they came out and fixed it as I had taken a picture of the leak. Next season the Amana a/c went out and Freon put in. Skipped a season and next year the a/c went out again and capacitor and freon added. Skipped a season and same thing again--Freon and capacitor. I am 83 and didnt want to go through the heat and bought a window unit in anticipation of next breakdown in summer 2018. I called and wrote Goodman (in Houston) along with pages of documentation. No response. Mainly sarcasm. No response from Dayton. Paid $5,000 for the unit. Im supposed to have 10-year warranty and service!

On 06 March 2009 Reliable Home Comfort, installed me Goodman A/C in the leaky condenser. On 04.08.2010 RHC has reinstalled me a new unit A/C # as above in which again a leaky condenser. Then RHC refused further repairs and went out of business. Throughout this period until today the Goodman A/C was not working. On 09/06/2015 Ryno contact with you and it turned out that replacement warranty will be more expensive than the new A/C. RAYNO me a new Guardian A/C has installed for what I paid. Im on a faulty Goodman A/C lost only the money. I have a garage broken air conditioner and your guarantee for him. I am the unhappy and feel cheated, and the neighbors ask what a horrible business this Goodman. Please return the confirmation e-mail. Goodman does not respond to complaints. Maybe Goodman my complaint from you adopt.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge. I did a lot of research before I bought these units and I had faith in the company. I never would have imagined I would have this much trouble in such a short period of time, as my old units had been in service for at least the 17 years since Id bought the house with only minor repairs, never coils or compressors. Ive been screwed by just about every contractor that set foot in my house but was happy to find a good HVAC company that didnt screw me on service, but the product is just BAD. I cant believe Goodman/Amana doesnt care enough about its reputation to address its customers concerns. Theyve changed their policies about it several times from what I can discern and now theres a class action suit against them. I teach marketing at a university and would love to give them some lessons because theyre in serious need. Bad moves, Goodman. Many bad moves. Im reluctant to pursue a class action suit because their lawyers will make millions and Ill get something like a $100 voucher, but maybe a private suit is in order. At the very least, I should contact the FTC.

Our original heat pump stopped working after 20 years so we decided to go with this brand. Huge mistake. The motor has gone out twice including last night at midnight. The therm has gone out 3 times. In 5 years this piece of junk has been repaired and or serviced 7 times. We will never buy this brand again. We are in the south in July. IT IS HOT.

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. Im a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasnt registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.Ive had cheap Walmart window units last longer than this piece of junk and way cheaper. I found a new a-coil for sale on internet for 500 bucks but found out it might leak when installed new. The a/c company said they would install one for 1500$. Are you kidding. This unit is out of warranty 6 months. Would have been better off paying extra for something better. Overall this will cost me much more in the long run. Goodman customer service is terrible as the guy there just kept saying to call one of their dealers. In my opinion Goodman needs to go out of business or do whats right and fix these faulty units.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

Our Amana heat pump started breaking down after 5 years. First it was a leak, then coil, condenser then the other coil and another 5-6 leaks repaired. All of these on separate occasions & all in an 8 month period. Customer service wasnt any help either! I will never purchase Goodman Mfg. brand in the future!

Ive never had so many problems with a furnace in my life. I have a Goodman furnace with a Goodman heat pump. I think it was a real shabby install. Even though the problems may all be related to his install, he wants paid for the service call plus mileage each time. His business is in Miles City, Montana, that is 75 miles from here. I think they should have to replace the heat pump because of the many times it has cycled trying to start. It should be worn out by now. The last time they put in the wrong freon. I wonder what damage it is doing to the rest of the appliances. Every time it cycles it draws current away from my well pump, refrigerator, etc.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

I bought a house in April 2019. The house has been remodeled including a new a/c unit which the guy who flipped the house Installed. Goodman has not worked with me on warranty. I have replaced the capacitor 2x in 5 months for a 2018 a/c unit.

Replace our 15 years old trane air conditioner and choose Goodman from the same contractor. Contractor told me that there is no need to replace the ductwork and just did some sealing and cleaning job.

Since March 2020 the following parts failed in our four-ton unit and had to be replaced. One new compressor to replace the original part that comes with the box.Two air handler fans. One to replace the original comes with the box and a second to replace the first replacement. Three main CPU logic boards. One to replace the one that comes with the box and the others to replace the replacement parts. The company we purchased the A/C units from has been very, very helpful and should get five stars out of five for the efforts put into making this right. The smaller, 2 1/2 ton unit that was purchased and installed at the same time has had no issues.

Evaporator coil went bad after 3.5 years (known issue) with Goodman search the web for complaints. I have a 10 year warranty after fighting with Goodman on registering the unit for a new house. My HVAC guy files for warranty. The approval took a week then it took Goodman another week to inform as to COVID19 we are backed logged and dont know when the part will be in stock.Given the amount of people who have the same issue with Goodman one would expect Goodman to have this part in the warehouses. Sadly no warehouses have the part and what was in stock as to the known issue with summer starting those in stock were taken. I have never seen an HVAC system have this issues after 3.5 years. My parents had an Amana hvac from 1980s which was replaced in 1999 that ran with no issues which came with the house. After my 10 year warranty now 7 years left is done if I have issues I will get a Trane with spending the extra money so I do not have to worry about odd issues occurring.

Well the Goodman HVAC unit is 3 years old and 2 coils down and now a compressor. These are clearly pieces of junk. Do not buy them. Its a shame that even with a parts warranty, I will have more money in labor in 3 years than the unit cost me to begin with. Not to mention burning up in the heat of summer. Junk Period!

We had a Goodman GMH95 gas furnace and Ac installed in 2015. Three years later the heat exchanger cracked, rendering the furnace unusable. What followed were two weeks without heat and almost a $1,000 in repair costs. While the part was covered by their warranty, the labor was not. It took two weeks to get the part, during which we had to heat our home with space heaters which added to the cost with a huge electric bill. Never another Goodman product again!

Had a Goodman heat pump installed. It did not lower our bills like we expected and were told. It leaked freon every year, but Goodman would not honor the warranty because the installer had evidently not turned in a registration form. The unit was a lemon and we were told it would cost more to start replacing components than to get a new one.

Biggest piece of junk I ever purchased... my heat pump goes out every 2 years always in the middle of summer.... just like right now & its 90 degrees in my house l... I have replaced the compression every 2 years since it was installed.

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connells heating and A/C.

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.Ray- the boss and owner-and those that came out were nice and they did try to fix it. It’s not the company but the product. I hope we never ever have to buy a FRANKLIN AC ever again. We had a TRANE for 15 years and never had a problem with It until about a year before we got the FRANKLIN. Sales person assured me that FRANKLIN is better than a TRANE. We did let the manufacturer know about this and they noted this and gave us a case number. They put in a hard start kit which seems to be working for now. Manufacturer said not all units need that. Uh, why didn’t they just include this from the beginning!! This has been a true nightmare. Dena **