The Hestan team spent years working alongside America's most celebrated chefs, reinventing their kitchens with award-winning innovation. Now they have re imagined yours. More power. More control. More inspiration. Hestan was built to meet the needs of the most demanding chefs. And we count you foremost among them.

Dishwasher Repair

For the home, kitchen and beyond, Hestan manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Hestan appliance repair from experienced professionals, your local Appliance Helper can help.

IF THERE ARE VISIBLE TRACES OF RUST INSIDE THE TANK/UNIT: 
• The tank is made of stainless steel and therefore any rust marks are due to external elements (fragments of rust from the water supply, pots, cutlery, etc...) Special products are commercially available to remove such marks. 
• Check that the amount of detergent being used is correct. Certain detergents can be more corrosive than others. 
• Check that the cap of the salt container is securely closed and that the water softening setting is correct.

IF THE DISHES SHOW SIGNS OF STREAKING, STAINING, ETC. CHECK THAT: 
• The rinse-aid dispenser setting is not too high.

IF THE DISHES FAIL TO DRY AND REMAIN DULL, CHECK THAT: 
• There is rinse-aid inside the special container 
• The rinse-aid dispenser setting is correct. 
• The detergent used is of good quality and has not lost its effectiveness (for example, through incorrect storage such as with the container left open).

IF THE DISHES DO NOT COME OUT CLEAN, CHECK THAT: 
• The correct amount of detergent has been added. 
• There is regenerating salt inside the special container. 
• The dishes are loaded correctly. 
• The selected program is suitable for the dish types and their degree of soiling. 
• All the filters are clean and positioned correctly. 
• The spray arm nozzles are not obstructed. 
• There is no object obstructing the rotation of the spray arms. 
• Run hot water faucet for a few minutes (until water gets hot) before starting dishwasher.

IF WATER REMAINS INSIDE THE DISHWASHER, CHECK THAT: 
• The drain hose is not kinked. 
• The drain siphon is not obstructed. 
• The dishwasher filters are not clogged.

IF THE PROGRAM FAILS, CHECK THAT: 
• The dishwasher is connected to the power supply. 
• There is no power failure. 
• The water supply is open. 
• The dishwasher door is properly closed.

Gas Grill Repair

The Grill Won’t Turn On
Whether your grill has a push-start igniter or is battery powered, there might come a time when your grill isn’t turning on or heating up like it used to. A grill that is battery operated sometimes needs a simple battery replacement. However, those with push-start igniters that won’t generate an initial spark could either mean that the igniter is clogged, it has a faulty button, or it needs a wiring repair. If it’s just a clog, you can easily find the affected igniter by removing the cooking grates to inspect the burners and clean them if needed. If it seems that the problem is button or wiring related, then you might need to contact a service technician to get these parts replaced. 

The Flame Won’t Stay Lit
If your grill is turning on but the flames repeatedly extinguish, it could be caused from one of three common issues. First check and make sure that the grill is preheated properly and ready for a flame. Then, ensure that the tubes that connect the burner to the control valve are positioned directly over the valve orifice. Finally, make sure those tubes are clean, clear, and free of blockage. If the flame still remains in its stubborn ways, the igniter itself might need repaired or replaced by a service technician. 

The Grill Produces Black Smoke 
When your grill is producing a massive amount of smoke, especially black smoke, this usually means that it’s time for a cleaning. Excessive build-up of grease on your grill will not only smog out your kitchen, but it can also create a toxic black coating on your food. If black smoke is what’s holding back your grilling efforts, give it a good cleaning beforehand then preheat the grill for 15 minutes. This will help burn off any unwanted residue from previous use. If you are still seeing that ugly black smoke after cleaning, check and clean the venturi tubes and air shutters to make sure that it is producing a proper gas-to-air mixture. 

The Grill Is Making Strange Noises 
It’s common to hear a strange humming noise come from your grill. This sound is usually a result of environmental factors, such as air temperature, pressure or humidity. Sometimes humming noises can even mean that the gas tank is low or too full. If you are noticing that your grill is making unusual sounds, it’s important to first check your grill for any leaks. If the grill is leak-free, it could just mean that an air bubble is trapped in the gas hose. Your owner’s manual will most likely contain instructions on how to purge the hose. If the humming noise accompanies the alarming smell of propane, it’s time to turn the grill off completely and call a service technician for a professional inspection. 

The Flame is Yellow or Orange 
This problem is similar to that of black smoke, as it’s usually a result of a clogged venture tube. It would be beneficial to check the control valve and the tubes for any obstructions that might disturb the flow of the fuel. If you find that the tubes are just misaligned, you can easily adjust them by following the instructions in your owner’s manual. 

Range Repair

For the home, kitchen and beyond, Hestan manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Hestan appliance repair from experienced professionals, your local Appliance Helper can help.

Fan noise / hot air coming from appliance, even when off. 
Oven cooling down.  
This is normal.  

ERR04, ERR05, ERR08 or ERR20 code displayed. 
Non-critical electronic malfunction.  
Attempt a reset at the breaker. If error code persists, oven can still be operated without affected feature. 

All other error codes displayed. 
Critical electronic malfunction.  
Attempt a reset at the breaker.

Oven Mode and/or Oven Temperature backlight on or blinking 
a) Power outage/power came on with one or more control knobs not OFF. Turn both controls OFF. 
b) Problem with controller or temperature sensing. Rangetop can still be used.

Fan noise / hot air coming from appliance, even when off. 
Oven cooling down.  
This is normal. If you DO NOT hear the fan running during or after using the oven.

Heat escaping from top of oven door.  
Oven door not sealing correctly.  
Check/clean oven door gasket. Replace if worn. 

Oven Light not working.  
Power cord not plugged in, or no power to receptacle, or breaker tripped. Bulb is burned out. 
Check breaker. Replace bulb.

Gas Odor.  
Burner went out or did not light. Burner head not installed correctly on base. Burner ports obstructed or dirty. 
Loose or broken gas line. Ruptured pressure regulator. Poor combustion, air-fuel mixture not adjusted properly. 
Relight burner. 
Check burner head installation. 
Clean burner ports / igniter. 

Burner not working well / lazy or yellow flame. 
Burner ports are obstructed or dirty. Poor combustion, air-fuel mixture not adjusted properly. Gas pressure incorrect / incorrect regulator. Orifice sized incorrectly for gas type. 
Clean burner ports / igniter.

Burner will not stay lit.  
Burner ports obstructed or dirty. Vent plugged on regulator or regulator installed improperly. Low gas pressure. 
Clean burner ports / igniter.

Burner will not light.  
Gas supply not on / shutoff valve closed. Power cord not plugged in, or no power to receptacle, or breaker tripped. Burner ports near igniter, or igniter itself is obstructed or dirty. Burner head not installed correctly on base. 
Defective or clogged burner valve. Incorrect orifice or clogged orifice. Igniter defective (not sparking). Low gas pressure to unit. Defective regulator or regulator installed improperly. 
Check shutoff valve. 
Check breaker.  
Clean burner ports / igniter. 
Check burner head installation.

Range does not operate (no knob lights, interior lights, etc). 
Power cord not plugged in, or no power to receptacle, or breaker tripped. 
Check breaker. 

Refrigerator Repair

For the home, kitchen and beyond, Hestan manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Hestan appliance repair from experienced professionals, your local Appliance Helper can help.

Malfunction message 
A malfunction is usually indicated by a message on the display. 
Problems that cannot be solved by the user are signaled through a malfunction code. 

The refrigerator or the freezer does not work 
Is the appliance connected to the electrical power supply? Is electrical power available at the electricity socket? 
Is the On/Off (Power) button activated? Is the unit in ‘Demo’ Mode? 

The refrigerator or the freezer is warmer than usual 
Does the display show a malfunction code? 
Is the temperature adjusted correctly? 
Were the doors or drawers open for a long period of time? Were large quantities of food recently inserted? 
Is the unit in ‘Demo’ Mode? 

The appliance keeps running for a long time 
Bear in mind that during very hot weather and with very high temperatures in the room it is normal that the compressor remains on for prolonged periods of time. 
Were the doors or drawers open for a long period of time? Were large quantities of food recently inserted? 
Check that the doors are closed and that the food or containers do not obstruct the perfect closure of the door. 
Is one or more compartments in Max Cool Mode? 

If you hear unusual noises 
It is normal to hear noises from the ventilators or compressors during operation or during the defrost phase. 
Noise could be more marked depending on the position of the appliance and the surrounding environment. 

Condensation inside and outside of the refrigerator 
If the climate is very humid, the formation of condensation is normal. Opening the door or drawers for prolonged periods of time can contribute to the formation of condensation. 
In any case, make sure that the doors are always perfectly closed. 

Ice or frost build up inside the refrigerator or freezer 
Did you leave the doors open for a long period of time? Do the doors close perfectly? 
If the doors do not close perfectly, contact your installer.  

Unpleasant odors inside the refrigerator 
Clean the appliance completely. 
Hermetically cover all the food. Do not conserve food for prolonged periods of time. 

The doors are difficult to open 
The appliance is designed to ensure a fully hermetic closure. When the door is closed, a vacuum condition can occur: in this case it is necessary to wait a few seconds until the pressure balances before opening the door. 

Appliance is cooling but lights and display are not working 
Check to see if the appliance was accidentally placed into Sabbath Mode 

The Ice Maker does not work 
Make sure that the Ice Maker is on. To switch on the Ice Maker press the button or use the menu.  
Make sure that the appliance is connected to the water supply. 

The Ice Maker does not produce sufficient amounts of ice 
On average, the Ice Maker produces approximately 10 cubes of ice every two and half hours. 

The ice cubes freeze into one block 
If the ice is not used frequently, it is possible that blocks of ice may form. It is recommended to remove the block of ice cubes and then let the Ice Maker fill the ice tray again. 

The ice has an unusual flavor or color 
When the Ice Maker is started for the first time, it is recommended to empty the first full tray of ice cubes. 
If the refrigerator was switched off for more than one month or if the cartridge was not changed for more than six months, it could be necessary to replace the filter cartridge. 
Contact a plumber or a water treatment expert to make sure that the problem is not due to the water supply.