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Hestan Appliances
Hestan Appliances

Hestan Appliance Troubleshooting

The Hestan team spent years working alongside America's most celebrated chefs, reinventing their kitchens with award-winning innovation. Now they have re imagined yours. More power. More control. More inspiration. Hestan was built to meet the needs of the most demanding chefs. And we count you foremost among them.


Dishwasher Troubleshooting

IF THE PROGRAM FAILS, CHECK THAT: 
• The dishwasher is connected to the power supply. 
• There is no power failure. 
• The water supply is open. 
• The dishwasher door is properly closed. 

IF WATER REMAINS INSIDE THE DISHWASHER, CHECK THAT: 
• The drain hose is not kinked. 
• The drain siphon is not obstructed. 
• The dishwasher filters are not clogged. 

IF THE DISHES DO NOT COME OUT CLEAN, CHECK THAT: 
• The correct amount of detergent has been added. 
• There is regenerating salt inside the special container. 
• The dishes are loaded correctly. 
• The selected program is suitable for the dish types and their degree of soiling. 
• All the filters are clean and positioned correctly. 
• The spray arm nozzles are not obstructed. 
• There is no object obstructing the rotation of the spray arms. 
• Run hot water faucet for a few minutes (until water gets hot) before starting dishwasher. 

IF THE DISHES FAIL TO DRY AND REMAIN DULL, CHECK THAT: 
• There is rinse-aid inside the special container 
• The rinse-aid dispenser setting is correct. 
• The detergent used is of good quality and has not lost its effectiveness (for example, through incorrect storage such as with the container left open). 

IF THE DISHES SHOW SIGNS OF STREAKING, STAINING, ETC. CHECK THAT: 
• The rinse-aid dispenser setting is not too high. 

IF THERE ARE VISIBLE TRACES OF RUST INSIDE THE TANK/UNIT: 
• The tank is made of stainless steel and therefore any rust marks are due to external elements (fragments of rust from the water supply, pots, cutlery, etc...) Special products are commercially available to remove such marks. 
• Check that the amount of detergent being used is correct. Certain detergents can be more corrosive than others. 
• Check that the cap of the salt container is securely closed and that the water softening setting is correct.


Gas Grill Troubleshooting

No gas flow 
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can weigh it on a household scale. Or better yet, use a gauge. 
If you have gas, you may have tripped the excess flow valve. So, turn off the control knob, disconnect the regulator, wait 30 seconds and reconnect the regulator. Turn on the tank valve slowly, then light grill according to lighting instructions. 
If flames are still low, repeat this process up to three times. If this process fails the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced. 

Sudden drop in gas flow 
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can weigh it on a household scale. Or better yet, use a gauge. 
If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lighting instructions. If flames are still low, repeat this process up to three times. If this process fails the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced. 

Low flow with natural gas 
A "dual fuel" gas grill is required to convert a propane grill to natural gas. If you're going to, or have already, converted your grill, make sure that you have the Char‑Broil natural gas conversion kit specified for your grill. If your grill is a Char‑Broil Dual Fuel®-equipped gas grill model, the specified conversion kit model number is listed on the rating label of your grill. You can also look for a Dual Fuel Natural Gas Conversion Kit. You'll need to have your model number available. 
If conversion to natural gas has resulted in lower than expected temperatures please call your local gas company for a service visit. Only the local gas company can determine if the proper pressure is being delivered to the grill. If your grill has more than 65,000 BTU’s, a 3/8” hose may not allow enough gas to flow. In this case a 1/2” hose is recommended. 

Gas regulator tripped 
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can weigh it on a household scale. Or better yet, use a gauge. 
If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lighting instructions. If flames are still low, repeat this process up to three times. If this process fails, the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced. 

Bad propane tank connection 
You probably have a bad propane tank connection or the rubber seal has failed. Turn off the cylinder valve. Remove the regulator from the cylinder and inspect the rubber seal in the cylinder valve for damage. If it's damaged, replace the cylinder. 

Yellow flames instead of blue 
The most common cause of yellow flames is low gas pressure from the regulator, which is an easy fix that you can do at home. 
1. Open the grill lid. 
2. Turn off all knobs on the control panel in front. 
3. Turn off the tank knob. Disconnect the regulator from the propane tank. 
4. Wait 30 seconds. Reconnect the regulator to the propane tank. 
5. Slowly open the propane tank knob all the way open. 
6. Turn on the appropriate control knob and light the grill per the instructions on the control panel. 
If these steps helped, you can prevent the regulator from getting stuck again. You’ll want to make sure that you turn off the control knobs before turning off the valve on the propane tank. But, if this doesn't help and the flames are large and still yellow, you may need to replace the regulator. 

SOURCE: charbroil.com


Range Troubleshooting

Range does not operate (no knob lights, interior lights, etc). 
Power cord not plugged in, or no power to receptacle, or breaker tripped. 
Check breaker.  

Burner will not light.  
Gas supply not on / shutoff valve closed. Power cord not plugged in, or no power to receptacle, or breaker tripped. Burner ports near igniter, or igniter itself is obstructed or dirty. Burner head not installed correctly on base. 
Defective or clogged burner valve. Incorrect orifice or clogged orifice. Igniter defective (not sparking). Low gas pressure to unit. Defective regulator or regulator installed improperly. 
Check shutoff valve. 
Check breaker.  
Clean burner ports / igniter. 
Check burner head installation. 

Burner will not stay lit.  
Burner ports obstructed or dirty. Vent plugged on regulator or regulator installed improperly. Low gas pressure. 
Clean burner ports / igniter. 

Burner not working well / lazy or yellow flame. 
Burner ports are obstructed or dirty. Poor combustion, air-fuel mixture not adjusted properly. Gas pressure incorrect / incorrect regulator. Orifice sized incorrectly for gas type. 
Clean burner ports / igniter. 

Gas Odor.  
Burner went out or did not light. Burner head not installed correctly on base. Burner ports obstructed or dirty. 
Loose or broken gas line. Ruptured pressure regulator. Poor combustion, air-fuel mixture not adjusted properly. 
Relight burner. 
Check burner head installation. 
Clean burner ports / igniter. 

Oven Light not working.  
Power cord not plugged in, or no power to receptacle, or breaker tripped. Bulb is burned out. 
Check breaker. Replace bulb. 

Heat escaping from top of oven door.  
Oven door not sealing correctly.  
Check/clean oven door gasket. Replace if worn. 

Fan noise / hot air coming from appliance, even when off. 
Oven cooling down.  
This is normal. If you DO NOT hear the fan running during or after using the oven. 

Oven Mode and/or Oven Temperature backlight on or blinking. 
a) Power outage/power came on with one or more control knobs not OFF. Turn both controls OFF. 
b) Problem with controller or temperature sensing. Rangetop can still be used.


Refrigerator Troubleshooting

Malfunction message 
A malfunction is usually indicated by a message on the display. 
Problems that cannot be solved by the user are signaled through a malfunction code. 

The refrigerator or the freezer does not work 
Is the appliance connected to the electrical power supply? 
Is electrical power available at the electricity socket? 
Is the power button activated? 
Is the unit in ‘Demo’ Mode? 

The refrigerator or the freezer is warmer than usual 
Does the display show a malfunction code? 
Is the temperature adjusted correctly? 
Were the doors or drawers open for a long period of time? 
Were large quantities of food recently inserted? 
Is the unit in ‘Demo’ Mode? 

The compressors are running for an extended period of time 
Bear in mind that during very hot weather and with very high temperatures in the room it is normal that the compressor remains on for prolonged periods of time. 
Were the doors or drawers open for a long period of time? 
Were large quantities of food recently inserted? 
Check that the doors are closed and that the food or containers do not obstruct the perfect closure of the door. 
Is one or more compartments in Shopping Mode? 

If you hear unusual noises 
It is normal to hear noises from the ventilators or compressors during operation or during the defrost phase. 
Noise could be more marked depending on the position of the appliance and the surrounding environment. 

Condensation inside and outside of the refrigerator 
If the climate is very humid, the formation of condensation is normal. 
Opening the door or drawers for prolonged periods of time can contribute to the formation of condensation. 
In any case, make sure that the doors are always perfectly closed. 

Ice or frost build up inside the refrigerator or freezer 
Did you leave the doors open for a long period of time? 
Do the doors close perfectly? 
If the doors do not close perfectly, contact your installer. 
In case of frost or ice build up in the Fresh Zone compartment, due to frequent and prolonged opening of the doors, deactivate the Fresh function via the button on the control panel. Wait until the frost or ice melts, then remove the drawer and dry the sides and bottom of the compartment.  

Unpleasant odors inside the refrigerator 
Clean the appliance completely. 
Properly cover all the food. Do not conserve food for prolonged periods of time. 

The doors are difficult to open 
The appliance is designed to ensure a fully sealed enclosure. When the door is closed, a vacuum condition can occur: in this case it is necessary to wait a few seconds until the pressure balances before opening the door. 

Appliance is cooling but lights and display are not working  
Check to see if the appliance was accidently placed into Sabbath mode.



Hestan Appliance Troubleshooting

Hestan appliance problems

Hestan appliance broken

Hestan appliance issue

Hestan appliance difficulty


Product Reviews:

The stove works very well. I've only had it for a month I am really im
The stove works very well. I've only had it for a month I am really impressed with the stove. Looks fantastic.
Published: February 15, 2018
Wipt1933 from Midland, MI
Source: appliancesconnection.com

Very happy with this purchase. Love all the burners! Easy to control the he
Very happy with this purchase. Love all the burners! Easy to control the heat. This Dual Fuel range has everything I have wanted/needed to make cooking more fun. It seems everything tastes better when it is cooked/baked with this new range.
Published: January 2, 2018
Onct1938 from La Mesa, CA
Source: appliancesconnection.com

We did a lot of research before buying a nice-looking range with best quali
We did a lot of research before buying a nice-looking range with best quality and bought this stove. I’m glad we got this. I didn’t have any features in my old range. I love working with this, it fits in my needs perfectly. Love it!!!
Published: October 25, 2017
Youdger from Jacksonville, FL
Source: appliancesconnection.com

This stove is super effective. It fits in a standard size space. The color
This stove is super effective. It fits in a standard size space. The color is excellent and sleek. We were very happy with the overall appearance and fit the space perfectly. The units heat up very well and cook evenly.
Published: December 20, 2017
Daymeculd from Topeka, KS
Source: appliancesconnection.com

If you want to keep food fresh and prevent any cross-contamination of odors
If you want to keep food fresh and prevent any cross-contamination of odors and flavors, get this Hestan refrigerator and you won't regret it.
Published: January 16, 2018
Thertnote from Washington, DC
Source: appliancesconnection.com

I purchased this Hestan dishwasher as part of a package bundle. I love the
I purchased this Hestan dishwasher as part of a package bundle. I love the whole set, but the refrigerator is truly the centerpiece and has a prominent place in my kitchen.
Published: December 4, 2017
Bectin from Dodgeville, WI
Source: appliancesconnection.com

When Hestan went out to build a gas grill, they started from scratch. Many
When Hestan went out to build a gas grill, they started from scratch. Many high-end grill makers build products that imitate or improve on the original DCS design. Not Hestan. These grills not only have a unique feel, but integrate some amazing features. The Hestan built-in 42-inch gas grill is the largest insert from Hestan. This is a big, 4-burner grill with a total cooking space of over 1,000 square inches of laser cut stainless steel plate.
Published: July 13, 2021
Derrick Riches
Source: derrickriches.com

Quick and efficient service. Whether it be customer or delivery service, al
Quick and efficient service. Whether it be customer or delivery service, all of them are very satisfactory.
Published: February 26, 2018
Hilike64 from Weehawken, NJ
Source: appliancesconnection.com

I am 75 years old and I have owned many grills over the years from Weber�
I am 75 years old and I have owned many grills over the years from Weber's to Blaze Pro Lux and this is by far the best there is but it is pricey. I have grilled and used the rotisserie and they are amazing. I am already over how much it costs and it has only been a couple of weeks. I was not as pleased with how it was shipped the cart stacked on top of the grill but fortunately it didn't hurt anything. It did make it very difficult for my Wife and I to get it unpacked and assembled. Common sense is obviously not so common. If you can afford it you will not be disappointed after you use it a few times.
Published: May 30, 2022
Keith Winchester Virginia
Source: bbqguys.com

I've had this refrigerator for eight months now and am still amazed by
I've had this refrigerator for eight months now and am still amazed by it. The layout and lighting makes everything easy to find at a glance. Even little touches like the open door alarm reminds me everyday how this fridge is such a welcome addition to my kitchen.
Published: February 3, 2018
Columponce1978 from Concord, MA
Source: appliancesconnection.com

A great sale price for a Dual Fuel range. Love the range; it does everythin
A great sale price for a Dual Fuel range. Love the range; it does everything that was advertised, and meets our needs perfectly. Love the burners. Easier to clean spills. Even heating in oven.
Published: January 11, 2018
Butineve56 from Gaithersburg, MD
Source: appliancesconnection.com

I only picked this Hestan refrigerator up because of the cumulative discoun
I only picked this Hestan refrigerator up because of the cumulative discounts offered by AppliancesConnection.com. After 4 years of unerring operation, I would have happily paid full price.
Published: March 29, 2018
Forgerbours from Little Rock, AR
Source: appliancesconnection.com

Ever since last year my wife wanted this refrigerator so bad that she would
Ever since last year my wife wanted this refrigerator so bad that she would mention it everyday and I finally decided to get us one. I did my research on where to buy it from to get full efficient service and came cross appliances connection. I discovered that they are indeed deliver products on time, nicely packaged to prevent any damages.
Published: November 25, 2017
Wilcorts52 from Riverside, CA
Source: appliancesconnection.com

I'm very happy with this purchase. Fantastic dishwasher, looks good, w
I'm very happy with this purchase. Fantastic dishwasher, looks good, works good and is in vert reasonable price.
Published: April 11, 2018
Bandonly from Hobbs, NM
Source: appliancesconnection.com

We have had this grill for a year. We have never owned a BBQ that has been
We have had this grill for a year. We have never owned a BBQ that has been this consistent when cooking meat. Worth every penny!
Published: November 30, -0001
QualityPkg
Source: BestBuy.com

After having this particular Hestan dishwasher, I don’t know how I ever l
After having this particular Hestan dishwasher, I don’t know how I ever lived with my old, noisy dishwasher.
Published: February 24, 2018
Willond from Pierre, SD
Source: appliancesconnection.com

It was perfect for our spot and it is beautiful. Looks good, functions well
It was perfect for our spot and it is beautiful. Looks good, functions well, great price.
Published: April 28, 2018
Andeastras from Detroit, MI
Source: appliancesconnection.com

I am in love with the Bottom Freezer design of my new Hestan refrigerator!
I am in love with the Bottom Freezer design of my new Hestan refrigerator! We can fit so much on the shelves and even customize them to accommodate more!
Published: March 8, 2018
Whinunatined from Grand Rapids, MI
Source: appliancesconnection.com

Well designed, lots of flexibility with included smoker, optional charcoal
Well designed, lots of flexibility with included smoker, optional charcoal tray insert, optional flat top grill insert. One grill that does it all. Have not owned it long so cannot comment on long-term reliability.
Published: July 30, 2022
jeramy
Source: BestBuy.com

This is a gorgeous piece of equipment. Easy to use and I love the rotisseri
This is a gorgeous piece of equipment. Easy to use and I love the rotisserie and the storage for the rotisserie.
Published: November 30, -0001
Dona
Source: BestBuy.com

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