Purchased subject refrigerator in May, 2009 from Sears for $1,650. Over last several years several parts have fallen off - interior light cover, crisp cover, freezer drawer handle. Last week we came home from vacation to find temperatures in freezer compartment above 50 degrees and in refrigerator above 60 degrees. Probably $2-300 of food ruined.I scheduled service call through the KitchenAid website. Service rep came out, pulled refrigerator from the wall, pulled off the back panel, and announced that a copper cooling tube had cracked... leading to loss of refrigerant and failure of the compressor. As a KitchenAid authorized repair provider... he could get the ~$400 cost of the compressor covered under warranty. I would have to pay, however, $99 for service call plus another $650 for 2 hours of labor.The repair tech explained that a design flaw placed the copper tubing in the drain pan area exposing it to continual moisture and heat ultimately eroding the tube until it cracked. I dont think failure of the compressor at 8.5 yrs is reasonable. My appeal to KitchenAid fell on silent ears. In addition to the poor durability... I suspect there is some collusion between KitchenAid and the authorized repair service organizations. $650 seems excessive for 2 hours labor. Guess if I have to use an authorized service to get warranty coverage of the part I dont really have much choice.

We bought all new KitchenAid appliances for our new home in late 2011. Two years ago I had to replace the refrigerator after losing the compressor. It was going to be almost $900 to replace the compressor or $1300 to buy a new refrigerator, so we bought a new fridge, but NOT a KitchenAid. Also in 2017 two of the five burner knobs seized up and could not be turned on. Another service visit and about $500 later these were fixed. Now this week I’ve had to call for service AGAIN because two other burner knobs have seized up and cannot be turned on. This will cost me another $400-500 again to get it serviced. I’m seriously thinking about replacing it with an electric range. It takes forever for the oven to preheat and also takes forever for water to start boiling. I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT!! They used to be great but nothing but problems now.

Beware of this company. Unfortunately Kitchen Aid /Whirlpool contracted with company. Cheap unprofessional, poor service and absolutely no customer service. Had tech guy from Field appliance. His name was Steven. Came over my house. Already complaining that he was an hour late because of his GPS. He proceeded to look at my refrigerator and say he wasn’t sure if it was a thermostat. He went outside and called whirlpool. Spoke to the tech named Bruce. Came back inside very frustrated and angry that he had to take my refrigerator completely apart. Therefore the evaporating system was behind my freezer panel. Took apart my entire freezer. He then complained that he told whirlpool this was not going to work. It was a waste of his time. Stephen then proceeded to re-put my door completely together while I was on the phone with Kitchen Aid to put a formal complaint because now he wants to change my motherboard of my refrigerator. When I came out of my bedroom he already packed and was ready to leave. I checked my freezer door and my door does not align correctly. Call him back into my house to fix it. He looked at it. Said he’s not fixing it. Find another tech. Gotten his vehicle and left. This is poor customer service. He then proceeded to write a fabricated report that I was aggressive and use foul language. Thank God I did record this gentleman. This gentleman is nothing but an habitual liar. Then I had tech-support Steve from field appliance supposedly a manager. Don’t know what they think a manager should be but the customer is always right, I felt this guy was not listening to a word I said. Apparently they must get a lot of customer complaints. I proceeded to tell this gentleman the story of what happened and told him that his tech was completely a liar. He continue to protect his employee and told me to call Kitchen Aid. Like I said no customer service. Very unprofessional. Poor service and fixing. I don’t think their techs know what they’re doing. They’re just second-guessing everything. And just want whirlpool to keep paying them to come out to keep fixing parts and pieces. Now I have an ice chest that doesn’t slide open and close and my door is completely off alignment. Just beware of this company and stay away. It’s a shame to Kitchen Aid now subcontract to this company that’s two hours away from our destination. Very cheap labor, cheap customer service and low quality work. Beware!

We purchased a refrigerator, stove and microwave in 2011 from Spencers in Az. The stove oven door and drawer are not lined up properly. Oven door is 1/4 inch off with other side. The misaligned door is 1/3 inch off with the misaligned drawer. It looks like a half inch when looking at it. KitchenAid said it was within company standards and Spencers said if they took everything back people complained about, they would have a warehouse full. We will never do business with Spencers or KitchenAid again.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

I am deeply disappointed with KitchenAid, an appliance manufacturer whom I thought built high quality, reliable products and who stood behind their products. I have a model KSSSC48QMS03 refrigerator that constantly runs with 1 second pauses and pinging noise. Technician diagnosed as faulty Gemini board 2307028 (W10219463). I cannot believe that Kitchen Aid does not provide repair part 2307028 (W10219463)! My home is only 8 years old and a showcase of high-end KitchenAid built-in stainless steel appliances; 48 wide refrigerator, microwave, warming drawer, double drawer dishwasher and gas stove with steamer. This Gemini Electronic Control is for the refrigerator (and, according to the service technician, in the stove as well). There are all kinds of complaints on the internet about KA refrigerators running continuously with a sonar-like pinging noise diagnosed as this faulty board. It is unbelievable that I have a $9K refrigerator for which KA will not provide a replacement part. According to the KA recommended service company, the only solution is to send the board off to a refurbisher. I dont like to buy parts from someone that is not supported by the manufacturer. Not that they may not do a good job, but that its not a new part, factory tested with manufacturer warranty. If this is what I can expect from KA, then as these appliances need to be replaced, I will change to a manufacturer who supports their products. Unbelievable, KitchenAid (Whirlpool)! This is probably a $50 part to manufacture that they could sell easily for $300. How can they anger so many customers? One comment said that KA told them this was due to the Tsunami in Japan that wiped out the plant. We had a plant affected as well at my company and its not hard to take the design to another manufacturing location.

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I cant even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

Have a side by side since 2012 and have lost refrigerant multiple times. They cannot seem to fix the problem and insist their service techs come out. Service tech was useless and the problem that was fixed is broken yet again. They are now telling me I will be responsible for the diagnostic visit and depending on what is wrong, may have to pay to get it fixed. I have had technicians out more times than I can count. Also the drawers broke the first year I had it and I tried to fix them. After a while, I bought new ones, which broke again after 2 months. I am done with this company not only because the appliance is junk, but they wont stand behind their product.

Kitchen-Aid model KUDE70FXSS4 - This dishwasher has a problem with the top rack that keeps rolling out when trying to load dishes into the bottom rack. I’m unable to adjust the level to allow the top drawer to stay in place because the rear of the washer has wheels and they have no height adjusters, and you cannot raise the front using the adjusters provided because it is as high as it can go, as the counter top will not allow further height adjustment.I noticed a part on the top drawer that connects to the water system for the top rack rotating spray wand had protruding plastic fingers that fit into female slots in the back of the washer. The fingers did not have any detents that would hold the rack in place. I added a detent to each finger, and now when you push the rack in, it locks it in place. They must have forgotten to include this in their design.If they would have provided adjusters on the back wheels, we could have lowered the back and the top rack would have stayed in position by gravity. However, I think the added detents to the fingers is a better solution as this locks the rack in place and gravity allows the rack to stay out when loading dishes. I hope this helps anyone else that has this same problem.

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

My wife and I bought a Kitchen made dishwasher model # KDS301XBL at Lowes store in Clermont, FL on August 23, 2011. It cost over $700.00. After about a year, we started to have problems with the control panel lights: going dim, not lighting up, etc., then the ceiling lights in our kitchen started to blink and the circuit breaker clicked off... We then called a repair service who replaced the control panel. Within 3 weeks, the panel started to leak water down the front of the new control panel unit. We called the service tech again and he said that the first tech should have replaced the vent and deflector because that is why the water was getting into the control panel causing it to short circuit. $130.00 spent on the first visit and $130.00 on the second visit all for a dishwasher that was not near 3 years old. This D/W has a control panel problem and should have been recalled. There is a class action Lawsuit in the USA and one in Canada also. Avoid this D/W at all costs ....

My four year old Kitchen Aid dishwasher (model kudko31twh2) has been a headache. Numerous calls for leaks has not fixed the problem through Bestbuy extended warranty companies. Now, my new kitchen floor is damaged, and this past Saturday, Feb 18, the machine gave off a burning smell. I had to remove the machine from the premises, due to the smell, and felt compelled to purchase a new dishwasher, even though there is still time left on my extended warranty. I am very angry and frustrated that Kitchen Aid said it is Best Buys problem, and not theirs.They might be right, but they should stand behind their products better.

We have had a KitchenAid dishwasher (model # KUDI01FLBL3) for over six years now. We purchased this dishwasher so we could mount a cabinet panel on the front to match the kitchen cabinets. After just one year, the plastic parts in the door spring assembly broke and the door came crashing down. Customer service told me that the parts would not be under warranty. After several hours of talking to different departments, I finally received the parts at no cost. Less than two years later, the same parts broke again and the door came crashing down. I talked to several technicians at KitchenAid stating that this was a design flaw. They said it was more than likely due to the panel I had installed on the front of the dishwasher being too heavy. I removed it and took it back to the cabinet shop. It was one pound under the recommended weight. I paid $100 to remove another two pounds of wood from it before reinstalling it along with new plastic door parts (which I had to pay for this time).The same parts have broken two more times in the past three years. I have had the cabinet company install removable panels in the cabinets on both sides of the dishwasher for easier access to replace the broken plastic parts. Now, the door latch will not hold the door closed. I called customer service for replacement parts. It was going to be over $100 for parts and shipping! They stated that there was nothing wrong with the original design but they now have redesigned the original parts. This was the same story I got for the plastic door spring assembly parts! Between the door parts, cabinet work and now the latch, Im now going to buy another dishwasher. It will not be a KitchenAid ever!

I am writing this review to help others avoid getting into the situation I was in with the purchase of the KitchenAid KFGG500ESS gas range. I ignored reviews which warned of the same problems I ended up having so I thought Id confirm that I think there is a problem. Buyer beware! I had to have service out immediately because the oven was not true to temperature even after calibrating it up 30 degrees. I ruined several meals because they just wouldnt cook thoroughly and finally gave up trying. Also, the control panel was extremely difficult to press and hurt my fingers. I ended up using the back of a spoon to press the buttons which seemed like a ridiculous way to have to use a brand new appliance.It took the service company two weeks to order the parts and get the tech to come out - all that time without the use of the brand new oven. The range needed a new control board and temperature sensor which didnt fix the problem to my satisfaction. The oven still baked unevenly and the control panel was still difficult to use.The biggest problem was that the stainless steel panel behind the knobs got extremely hot and when you touched it or brushed by it, you could get burned which is very dangerous especially for small children. I was told by the service tech that KitchenAid told him that is just the way it is and there is no way to fix that issue. He said that KitchenAid tests the products before they are sent out and they are up to standards. I do not want to have a stove in my house that will burn someone if they touch it (along with the other problems with the stove that were not resolved) so the store I purchased it from agreed to exchange it for another range.In the end (2 months after my initial purchase of the KitchenAid) I got a Bosch range installed and it works beautifully and is perfect in every way. Unfortunately, I was told by the assistant manager of the the big box store that the KitchenAid I returned was put back on the floor at a discount to try to sell to someone else! Shame on them!

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

It takes longer to run a cycle and has lower pressure than my previous Inglis model. Items on the top shelf sometimes are not thoroughly cleaned. Saniclean and pro scrub need to be activated to get a thorough cleaning. Normal wash is not adequate. Deep tub, and it has 3 racks, so lots of room to place items. Wish the third rack had an impeller to clean items in it. Stainless steel front with controls on the top of the door hidden. Very nice packaging. Take extended warranty, run the cleaner through once every couple of months to get rid of the scum build up. Clean the internal filter every couple of months also. The Steam venting port damages your wooden cabinets next to the dishwasher. I had to put a plastic liner on the inside of the cabinet (facing the dishwasher) to stop the moisture from damaging the cabinet.

My husband and I bought a refrigerator from Gerhards at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhards came out. First tech had no idea how to fix it so we scheduled another tech from Gerhards to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge. So we had set up another date for a pick up and exchange. The next one was worse than the one we already had, so we scheduled another pick up and exchange. That also was damaged when it arrived at my house. So we called Jerry said we could pick out a different fridge but when we got there, he told us to travel to his Glenside store for a bigger selection. We picked out another brand but Jerry said it would be another $400.00 which we just couldnt afford, so we kept the original one with a $200.00 credit from Gerhards. Well about 2 months ago, the water and ice stopped working, so being under the warranty we were told to call Kitchen Aid and we were told to contact Quaker City which we did. The tech came out had to order a part, but in the meantime the fridge stopped being cold and the freezer quit. So Quaker City said food would stay good approx 48 hours. The part that was replaced didnt work so now there are 2 parts on order, and this was well before Thanksgiving!!!!!!! We had to throw all our food out! This has been and continues to be a complete disaster! We dont know who to turn to, I was so happy getting a French door freezer on the bottom with ice maker and water. Now I wish we kept our old no frills one! Communication with Quaker City is the Pits! I also called Gerry Gerhard and he wont return any of my calls! Great business ethics!!!!!

3-1/2 year old dishwasher started failing to clean top rack about 6 months ago. Two days ago it completely stopped working. Repairman stated cant be fixed. Turns out wiring burnt (we did not abuse the product). I was concerned over burnt be charred looking wiring so called KitchenAid. It is out of warranty and was not calling them to replace it but out of concern of defect and a fire. After being put on hold for 10 minutes rep came back on line and suddenly knew all about how that happens to all appliances when the control board fails and suddenly remembered it had happened to her. No big deal attitude that it only lasted 3-1/2 years. Hung up as a never again KitchenAid customer. Wish I had researched the company 4 years ago.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

We purchased a KitchenAid slide in gas range, over range microwave and dishwasher in 2007 when we renovated our kitchen. We have had to replace the control panel twice because when we attempted to self clean, it overheated and locked up. After reading other reviews, I am grateful the glass didnt break as well. The off button for the oven no longer works. Our work around is using the cook duration feature and setting it for 1 minute when we are finished using it. I couldnt tell you the model since everything has melted off the inside of the oven. The top grates broke almost immediately, the knobs are hot and the color has worn off. What I find most upsetting is the over range microwave starts by itself and beeps randomly and then shuts off with an F2 error. We have kept it unplugged when not in use. Out of principle, we have not wanted to replace these as we paid a considerable amount thinking we were buying quality. While apparently the microwave is known to start fires and Kitchenaid never sent us notification. Now our front burner on the stove is having excess gas and conducting mini explosions. We have had to repair the dishwasher multiple times as well. What garbage! I cant believe all of the reviewers who have the same problems and the KitchenAid does nothing to correct the flaws in their appliances. Never, NEVER AGAIN!

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didnt do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did. The repairman came and said that a small pea was blocking the pipe, and that’s why there was water. That is not accurate and he charged $349 just to give this stupid diagnosis. We are extremely unsatisfied and would advise people not to buy KitchenAid fridges; it was quite expensive and defective. It has been giving problems since the beginning, and customer service is of no help. Instead of making people buy expensive warranties, they should just make products that are built to last and that are highly functional.

Our $1,700 dishwasher lasted less than 2.5 years! The motor is completely shot! When I contacted KitchenAid they said, you should have purchased an extended warranty. I find it hard to believe that a $1,700 dishwasher requires you to purchase an extended warranty to make it last longer than 2.5 years! Poor quality----poor customer service!!!!!

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

The Kitchenaid French Door refrigerator (KFIS25XVMS8) has an ice dispenser that is poorly designed. When you remove your glass from the dispenser, the dispenser continues to eject ice, all over the hardwood floor. This has occurred since the refrigerator was purchased six months ago. The repairman sent by Kitchenaid said that this was normal operation and could not be fixed. Kitchenaids customer service said the same thing. This is a terrible design and makes the ice dispenser unusable. The refrigerator is otherwise OK.

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

Kitchenaid Dishwasher KUDS301XBL7 - The plastic rollers on the top and bottom are cheap and break a couple of years. We have replaced 3 out of 4 roller assemblies and anticipate the 4th to go soon. Also, the controls on the front are very touchy. If you lean against the counter and accidentally touch the dishwasher/control board, it will turn on or start cycling. This forces you to lock the panel, but that is not convenient. Dishwasher works well and have no problems with it.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

Model # KSRD25F Door Bin Holder: Today, I contacted KitchenAid in regards to my refrigerator door cracking from the bin holder and around the outside of the door. This is the part that is made to hold gallons of milk and jars that are glass. I spoke to **, the supervisor, after I was told that the bins are covered for lifetime, but the holder that they sit in would not be covered. I read the label on the inside of the door and I quote, KitchenAid is dedicated to providing quality engineered appliances that offer lasting value.” But thats just the beginning. “Our lifetime warranty on door bins is synonymous with long-lasting, worry free performance. This is what is right inside the door where you place the bins. I was told that I could purchase a new door by Ms. **. I asked how much the door would be as this could cause one of our children to get hurt. She came back to say the door is no longer available to purchase and that my only option at this point would be to purchase a new refrigerator. My refrigerator, at this point, is not long lasting and not giving me that worry free performance that they apply to the door. The bins were supposed to be designed to hold a gallon of milk, jars and two liter bottles. They lifetime warranty the bins that you put the items in, but not the holder that holds them in your refrigerator. If these fall from the refrigerator, they have the potential to severely injure the person retrieving the items from this refrigerator.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

I own a KitchenAid gas range Mod. KGSS907SSS01. Its only eight yrs old and I’ve only had problems since I got it from self-cleaning (which I decided not use this future anymore) because I was just wasting my money every time I use I had the same black down and paid for repairs, oven that doesn’t heat up or is inconsistent to cheap top insert elements the brick easily (i.e. insert for large left burner) it just fell apart while cleaning... I would not recommend anyone to buy this model thinking you are getting top of line. PLEASE STAY AWAY!When I contact Whirlpool for help or tip on how to replace parts myself they rudely offer me to contact their tech repair person to come to my place and basically ** me financially with high prices to repair my unit that is all I’m left with. I feel I paid high price for this unit and I expect to get better response from Manufacture since they are aware of the issues with this range. I’ve come across many complaints about this model As I searched for solution on web. Again, stay away from KitchenAid/Whirlpool ranges.

I have been disappointed in my refrigerator from day one. Temperature is inconsistent throughout: items freeze and also, just simple design features, like being able to open a vegetable bin when only one door was open, but now taking the cake is my ice and water on the door only functions intermittently and service guys said needs a new board. It’s a $250 part, ok. Frig is 10 years old, I’m ok with that. WELL THEY DONT MAKE PART any longer and there is no work around! KitchenAid customer service’s best response was to send me to a discount supplier of new refrigerators. I’m beyond frustrated. They blame it on supplier, but we all know if KA cared enough for their consumers, it would be provided. This was an expensive refrigerator and I don’t want a new one!

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

We purchased a brand new home in November of 2012 and ever since day one of operating our KitchenAid oven Model # KEBS109BSS00, we have had this awful metal on metal rattling noise. After contacting KitchenAid warranty repair department, they have sent Three different companies out over 18 visits to repair the issue. We have been informed that there are only two moving parts to the oven and both parts have been replaced TWICE. Also, we have had new extra insulation kits and exterior panels replaced, tightened, loosened, and so on and so on... to no avail. The oven still makes the awful noise through all three operating cycles. Kitchen Aid has been horrible with helping us repair this oven. They claim that some of the visits will not count because the tech that came out for the repair did not log a claim attached with the serial number of the unit. So we basically wasted half a day and and still have a broken oven. I will NEVER buy a kitchen aid oven again, cheap product and terrible customer service. Even the technicians they send out are saying that there is nothing more that can be done and they need to replace the unit but to be prepared that Kitchen Aid will fight us on that but 18 visits at $144 a pop they have already spent more than the oven is worth.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

We’ve been waiting two months of our brand new refrigerator getting fixed. Brand new. KitchenAid sucks, hitting up the lawyers who filed the 2019 class action to see if they will file for my model KRFC704FPS03.

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

I purchased the KitchenAid refrigerator Model Number KS3C23C8EYY02 after building a new home which required new appliances. The date of purchase was May 2014. Today is April 5, 2016. Several months after purchase ice machine didnt work. This was summer 2014. After several visits from tech, it was fixed. Now, ice accumulating in my refrigerator and the fan is continuous on sounding like a twin engine in the kitchen. Tech said I needed a sensor. For a new refrigerator and may I say it was an NOT inexpensive appliance, I very discouraged by the quality. My warning to future buyers... Stick to another manufacturer or if you insist on purchasing, be sure to purchase extended warranty.

Dishwasher model kuds30lxblo: After 1-1/2 years, the dishwasher did not complete a wash cycle. Occasionally, it would. I had it repaired and within 6 months, the same thing was happening again. Kitchen Aid will only cover parts but not a service call or labor. I refuse to pay for service on an appliance that should last at least 5 years.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

Why is it so difficult to make dependable products these days? We purchased a KitchenAid dishwasher in January 2013 and the control panel went out twice within the first year and now it is out again and the dishwasher will not run. The model number according to the inside of the machine is W10502126A. Now I just purchased a one year parts/labor warranty which was not cheap to have them come out to replace the panel. I bought the warranty because something tells me this is not a permanent fix rather a band aid as I think it will go out again before the year is up. Expensively made cheap product.

Remodeled our kitchen 7 years ago and got my dream refrigerator. Worked fine until 3 months ago when we noticed it was almost constantly running. Called Whirlpool for warranty repair. Finds out only needs small part but it is encapsulated and no one makes the board it is on, so it cannot be repaired. $2500 for 7 years is not in my budget. The warranty gave us less than half our cost. It looks like all the other refrigerators are just as poorly made. I loved my refrigerator. Why cant they make parts for their appliances?

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

Right after the installation of my KitchenAid dishwasher, when I started it, I got flood in the kitchen. The cause was a defective part. It took 2 weeks before the machine was fixed because they had to order the part. I didnt buy any additional insurance thinking that a good dishwasher should last at least 3-5 years. The machine broke again right after the yearly guarantee expired. I had it repaired by a local company for 75$ because the price of the KitchenAid service department was too high (almost triple).

I spent $2000.00 on a fancy KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

Our son bought a KitchenAid KUDS201XWH4 replacement dishwasher for us a few years ago. Like everyone else has mentioned, the prongs holding the upper rack rollers in place broke off causing precarious loading of the upper rack, in order to keep the wheels from falling off completely. I went online and ordered two replacement roller assemblies. Surprisingly, even though order acknowledgement indicated out of stock, the parts were delivered in a few days. Removal and reassembly of the roller component assemblies proved to be puzzling at first, but it didnt take long to get everything mounted correctly and working again. Now we stack the top rack with heavier items toward the rear, not in the front. Think teeter-totter balance. Unfortunately, after a recent momentary power outage our dishwashers wash cycle starts, but soon changes to the Cancel/Drain cycle then stops completely. Now what?

$6ooo KitchenAid fridge doesnt work--again. Twice in less than 2 years, it just stopped working. Everything stopped. First time had it repaired for over $800. Thinking of replacing it with a model I can afford to replace every other yr. Why has KitchenAid gone straight downhill? Or did I get a Frigidaire in disguise? No one I know would take a Frigidaire. They used to be the best lol.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

The wheels on the upper rack have broken also on our 2-Year-6-mo-old KitchenAid KUDSFXSS Model. Replaced them at my own expense. Later discovered that 2nd year to 5th year, the nylon dish racks and electronic controls are covered under limited warranty.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

We purchased a new KitchenAid side x side refrigerator model KFIS29PBMS00 in late 2013. The cooling system failed in July 2014. We have had 9 service calls to date each requiring a 1/2 day of our time waiting for the appointment at home. The freezer has failed totally 3 times and the refrigerator then fails a few days later. We have lost our food three times and had damage to the floor as a result of the ice maker defrosting. Our last service call replaced the last operating part, and it failed in three days. Today, KitchenAid will require 7 to 10 days to determine what to do. And if they decide to replace it, another 2 or more weeks. So we have no refrigerator again for at least a month!!!! We are not happy.

I waited over 2 months for a new KitchenAid refrigerator. When it was installed, the veggie bin and meat bin (the 2 bins at the bottom) had dents in them. The very bottom bin was also skewed when inserted. I called the company I purchased the refrigerator from and they shipped me replacement bins. Upon installing the replacement bins, I again noticed the bottom bin was skewed. I took it out and discovered that a air movement component was affixed behind the bin was not properly installed. This poor installation prevented the bottom bin from going in straight. A week after the refrigerator was installed the water on the door stopped working. I am convinced this refrigerator is a lemon. It is being replaced at no cost to me. I am Very disappointed with KitchenAid.

The aqua lift steam technology will not clean as advertised. After numerous contacts with KitchenAid we were basically told it’s our problem. It is still under warranty. There are several law suits against the Aqua lift technology in several different states. I am unable to use oven cleaner on it, as it will void the warranty. I am stuck with an oven I can not clean!

My counter depth side by side fridge model KSC24cEYY02 was purchased 12/12. At the one year point I began having problems with the ice dispenser motor. It has now been replaced 5 times. The extended warranty company has been a horror. The contract says that if the part is replaced more than 3 times, the unit is considered a lemon. Then they tell me that the Lemon Law is not valid in NY. They also say that no matter how many times a part is replaced during a 120-day period it is considered one replacement. What??? I have been without an ice maker for months. It usually works for a week or so after each repair. I have spent hours and hours on the phone and have to save out 2 Saturdays a month for the repair guy. It is a nightmare. I want a buyout so that I can purchase a functioning refrigerator.

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

My KitchenAid Superba Ovens thermal fuse has burned up for the 3rd time after the self-clean cycle. Every time I have called KitchenAid, they tell me they are not aware of a problem. Well **, there are more complaints than I have time to read. Even the repairman knows what the problem is before he even looks at it, he has fixed so many! I will be cleaning my expensive oven with Easy Off. Never buy a KitchenAid or Whirlpool product!

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move. The customer service was unsympathetic and didnt even try to stand by their product.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

We purchased our Kitchen Aid dishwasher for about $1000.00, when we renovated our kitchen. From day one, it was not a great appliance. It did not clean the dishes well, and it actually dried specs of food onto plates instead of washing them off. The little compartment that holds the soap started sticking closed within 6 months from purchase. After a couple of years, the door started squeaking very loudly when it was opened or closed, which was followed by the door balance strings snapping, breaking, and throwing the door to the dishwasher wide open. We had to get the balance kit replaced, which by the way currently looks different than the old kit, and actually does not do the same job. Its way tighter. Because the door flew open when the strings broke, it caused the hinges on the side to bend. Those had to be replaced as well. These parts were replaced by a kitchen aid service person. After the parts were replaced, our dishwasher would no longer lock. We were told by the service person that our model had a lot of issues an d the parts that are made now do not match up with the actual dishwasher. When I spoke with Kitchen Aid about this, they played dumb. They told me it was out of warranty and they no longer covered any repairs beyond this. My argument is that they are not even providing people with correct replacement parts to get the units to work correctly, so it seems like they are breaking the rules of warranty by not supplying customers with correct parts. Its very disappointing that they dont do a recall on an appliance that has so many known problems.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

Bought a KitchenAid dishwasher (Mod KUDS35FXWH8 Ser F24801339) and clips holding the top rack on its rails broke within months of purchase, causing top rack to partially or fully collapse very often. Been living with this for the past several years. Too much spent and too much hassle to replace, as Id have to break tile to replace the unit. Very disappointed. Done with KitchenAid, as if a fairly premium model uses cheap plastic that cant support a top dish rack with normal use, then I have to question the quality of the entire unit. My thinking is that if they do not have the right people, process and engineering sense to add .05 to the cost of key parts in a dishwasher that would allow it to endure at least an average life without breaking, then why should I trust that they would have skills and sense to make the rest of the unit last an average life. KitchenAid made an extra .05-.10 cents on my purchase and lost potentially hundreds or thousands of future customers as a result. Word of mouth, bad online reviews, Consumer Affairs notice... will lead to this. KitchenAid: time for a change.

On the Kitchenaid website under reviews there are A LOT of complaints about this problem. After a 53 minute phone call today with Kitchenaid they admit there is a quality issue and we have to replace the trap drain tube kit. They will furnish the kit but we have to pay the labor to replace it. Of course it is on backorder with no date as to when it will be available. Why do we have to pay when they know there is a problem? We will have puddles on the floor if I dont chip the ice out of the freezer floor every 2 days. We just thought it was ours until I found the complaints/reviews on the Kitchenaid website. We bought the refrigerator (KBFS20EVWH10) 6/22/2013.

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!

KitchenAid® 25 Cu. Ft. Standard-Depth French Door Refrigerator - After about 6 months, the fan went out for the refrigerator, $250 Part cost. After about a year, the baskets in the freezer compartment are rusting and bleeding through the plastic coating. After about a year and a half, the bar between the two doors is worn out and will not properly close. You have to open the right door and slam close the left door to make sure it properly closes. Thank god for the temperature alarm. Do not buy this product!!!

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

First there was leaking from the freezer and ice building up in the bottom. Ordered part but before we could replace it, unit quit cooling. Repairman said the electrical board was out and sadly there were no replacements. So all the people with this unit basically have to replace them because there’s no part replacement. Makes no sense!!!! I thought Kitchenaid was top of the line, I guess not.

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasnt getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isnt doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase. I filed a complaint with them, but was told I should contact an attorney to see if it would be worth taking them to court. The problem occurred less than 3 years after I purchased the refrigerator from Sears in 2010. I thought I was buying it new, but according to the warranty company, it was made in 2008. In short, avoid buying appliances from Sears and stay away from KitchenAid!

This is the second review I am writing about this oven. The first review I wrote was a couple weeks after it was installed and I gave it 5 stars. Its a beautiful oven. The stovetop/burners work great. The top oven is the one I use the most and at first it was fine, but after about a month, I noticed the blue interior is peeling off the base plate on the top oven and black splotches started appearing. I removed the base plate and tried to clean it but there wasnt anything on it. The blue was just disappearing in places. I took the oven plate back to the store I bought it at and they ordered a new one.The second plate started doing the same thing after only a couple of weeks. The blue coating is clearly not perfected and I really wonder if it is releasing chemicals or flaking off into the food. I cannot recommend this to anyone. KitchenAid - you need to do more testing before you release products into the market. I am a product developer - I know when something hasnt been tested appropriately. Im waiting for my third base plate to arrive but I am likely going back to the store to tell them to replace the oven. My preference would be to replace it with a different brand, but the over the oven microwave that a purchased at the same time is also KitchenAid brand (ut-oh).

I bought this 1st model about 8 years or when it was a new model. After 1 year the rectify started becoming very noisy to the point that you had to shut the bedroom door because of the sound! I bought it at Brandsmart USA and they sent out their tech in 2 weeks after call and ordered some parts and took another 2 weeks to come back and install. Seemed to work fine but soon the problem was back and another 2 weeks and a repeat of the latter! To make it short this went on into my extended warranty which I purchased with fridge. After humorous service calls from different techs they have me a refund and I purchased my 2nd same model rectify believing I had just got a lemon. Well to my surprise it began after about a year later with the same problems! I lost many days of work and pounds of food in this experience and was told this was going to be replaced also but to this day I have to defrost freezer and rectify about every 30 days. So my conclusion Dont buy a KitchenAid fridge because I see now after internet investigation Im not alone!!

I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and Ive arranged dishes differently a bunch of times and neither the plumber nor I can figure whats causing the leak so I mop up with towels when it happens.

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my sons home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowes who said that I couldnt go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

I have two pairs of the dishwasher drawers with custom wood panels and one pair started to make loud whirring noises and then would beep incessantly, resulting in us turning off the breaker switch to get it to stop. Then, the bottom drawer stopped draining and held water in the tub all the time. The repair man quoted me over $900.00 for the repair. He suggested that I not repair it, and I agreed with him. Now, my second pair is making loud noises and I am afraid it is on its way to death as well. I am so disappointed in these dishwashers. I am going to start a Facebook group to see how may others have defective dish drawers.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

Ice maker broke after 1 year. Tray leaked and damaged our floor. Problems started the first week! Paid more for repairs than we did for the refrigerator.

I have owned this refrigerator (Kitchen Air refrigerator model #KFCS22EVMS2) for almost 4 years and it continually has had problems (e.g., seals around doors deteriorating). Before this I owned a SubZero for over 10 years and never had any problems whatsoever. If there had been room in my current house I would own a SubZero again. So I purchased what I hoped would be a fine quality refrigerator (the KitchenAid) to discover it is badly built with poor quality components. The question is, are there appliances that truly are quality built that are within the financial capability of the majority of people?

We purchased all KitchenAid appliances when we built our house in May 2010, after being told that they were top-of-the-line. Regarding our refrigerator (model KBFS25EVMS2) with French doors and freezer on the bottom thats been in the house for about 8 months, we noticed that the right side of its doors was not sealing properly. When I contacted the store about this, I was told that this is a typical problem with the French-door models. Should this not be disclosed upfront?! When I contacted KA about this, I was told that my refrigerator was out of warranty (date of purchase, not date installed) and they refused to help in any way.My problem with all this is my old refrigerator (Maytag) had it for 23 years, and I never replaced a door gasket or worked on it in any way. I dont know a door gasket should go bad in less than a year. Now being two years, it is crumbling and falling apart when you open the door. If you buy from KA or an approved service company, the seal is $199. I purchased one on the internet for $99 and replaced it myself. Buyer, beware! KA does not care about the customer, just the dollar! I will never purchase another KA brand or Whirlpool brand ever again, and I will make sure all my friends know about it too.

We just renovated our entire home, and I wanted a good, solid, basic dishwasher for the basement kitchen, thinking this a better option for my teens. This is not our main kitchen and it doesnt get the normal amount of use like our main, upstairs kitchen, and I didnt want anything too complicated. The KitchenAid dishwasher was installed and leaked from day two. It leaked out the sides and all over the floor, and ruined the brand new cabinetry that it was installed next to. In the two years that weve had it, it has been serviced 7 times, and tomorrow will be the eighth. It was barely nine months old and a pump had to be replaced.Early on, I begged the KitchenAid company for a new unit. I even offered to spend a little more and get a totally different unit, knowing Id have to have another cabinet panel made to match our cabinets. Anything to get this lemon out of my kitchen! Nothing doing. Im basically stuck with it, and now whenever I call (again) for service, they want to charge me the service call because its out of warranty, even though they have the service history. I ask for a supervisor and they finally agree to foot the service call, but for how much longer, its anyones guess. Thank goodness I chose two Bosch dishwashers for upstairs. They are quiet and work wonderfully, and they get a lot of use!

Most unbelievable experience I have ever had in my life with an appliance (KFGG500EWH2), the other KitchenAid products have been fine? I bought this oven before Thanksgiving on 11-15-17. My wife just noticed now on December 25, 2017 that the top of the oven door and around the controls the white paint is turning Brown?!? I havent hardly used the oven but a half dozen times, a couple of pizzas and the turkey on Thanksgiving. We noticed on day one the stove top was more than just hot to the touch on Thanksgiving...more like untouchable!!! I will check the temperature now to see how hot it is getting.My guess is if it isnt a design defect, there may be some insulation missing in the door and or around the front of the stove top... Im not taking it apart to see why... This is more than disappointing. I will contact the manufacturer and the distributor ABT tomorrow to see what they will do. I have never seen anything like this before, this is the 3rd oven I have owned in my life, and never had this issue. I will post the receipt tomorrow if it lets me append this.

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.Well after keeping careful watch on the bottom of the freezer, and scraping ice when we could, we have the very same problem again, a little more than 1 year later. Thick ice now, and of course water coming from the bottom. It seems this problem is systemic to the design of this product. This is not satisfactory to the consumer!!!

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

Today I phoned for my 4th service call for this 2 year old KitchenAid dishwasher KUDS30FXSS. It simply doesnt clean the dishes, leaving a food residue on mainly the top rack of dishes. Each time, the serviceman has cleaned out the chopper and pump (beware: there is no removable filter for this model) and it cleans for a few weeks, then we start washing by hand until I can find a time to stay home for another service person to come out to do the same thing. Even though I purchased the 4 year extended warranty, KitchenAid has denied this 4th claim. I have been a loyal KitchenAid customer, and will be replacing this dishwasher with different brand. What a waste of money and resources.

Dishwasher model KUDS03CTWH2 - Have had this dishwasher for about 6 to 8 years. It never washed dishes clean from day 1. Had a repair man out twice while it was under warranty. His answer was it is energy efficient. In other words it saves energy but does not wash dishes. I now use Heavy Duty cycle along with Pro Scrub for one wash and first need to soak my dishes and silverware. Much of the silverware does not clean. It cost us $1200.00. I will definitely never buy Kitchen Aid again. We are not happy with our stove or refrigerator which were bought at same time.