I purchased a refrigerator ($2,500) that continues to break down, and all they do is send a third-party to (temporarily) repair but it keeps happening again and again. I should have had a replacement by now but they keep stating that the problem is not the same, yet the symptoms are...my freezer keeps breaking and food spoiling. This has happened 4 times already and no one takes ownership. I tried going on live chat to get assistance, asking to escalate to a higher level representative and the chat ended. My wife was speaking with Assurant, the service contract company and they said We dont make the KitchenAid products. NO ONE will take ownership or stand behind the product.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

I bought a new KitchenAid dishwasher and within 6 months the dishwasher was not cleaning and leaving residue all over the glasses and dishes. It has ruined all off glass ware. We have had numerous service calls and nobody has been able to fix the problem. They keep telling us it is the detergent, so we switched and we still have the same problem. They then told us that there is a problem with all detergents but nobody with a 30-mile radius seems to have the problem we are having with the now 12-month old dishwasher. I called customer service and they told us there is nothing they can do and we are stuck with this bad dishwasher. I will never buy a KitchenAid appliance and will actively tell people that there service and product sucks.

I had this KitchenAid stovetop for 13 years KDRP407HSS4. Suddenly, without warning the broiler went on. I turned off the electricity at the fuse box. I turned it back on and this time the clean cycle went on while the knob was in the reset position. It created a fire. I was there to put it out. This is scary when a stove can turn itself on without a person doing it. If anyone else had this issue, please reply. I see some people had explosions. If you have a KitchenAid I would make sure it does not start on its own.

We purchased a KitchenAid dishwasher (model # KUDS30IXSS4) about 3 1/2 years ago when we remodeled the kitchen. The plastic clips that held the upper rack in place broke 2 different times... This was shortly after the warranty expired so I paid both times for the repair. KitchenAid did finally replace this plastic clip with a metal clip on all of their dishwashers but they called it an upgrade and not a recall so they did not reimburse me for the almost $300.00 I had spent on previously repairing the faulty clips. Shortly after the plastic clips had broken the second time the dishwasher made a funny noise. I shut the washer off and then restarted it... Upon restarting it...it seemed fine... However, shortly after this it stopped cleaning the dishes...This was right in the interim when KitchenAid replaced the plastic clip and went to the metal. What we did not realize is that pieces of the broken plastic went down into the chopper/grinder and broke that section of the dishwasher. When the repair man finally realized what had happened we called KitchenAid. I asked KitchenAid to step up and take responsibility for the faulty design and they declined saying that there was not enough evidence/proof that it was faulty design. Needless to say I will never purchase another KitchenAid/Whirlpool product only because they will not step up and take responsibility for their product. Final note...this new repair will cost another $300.00.

Under no circumstances would I purchase the K-A double wall oven. Woe and pity to those reviewers who are stuck with one of these. I purchased the first one back in 2001, very excited about the great features. Within 3 years, the self-cleaning program failed 3 times, the entire motherboard once... Glad I bought the extended warranty. I had to argue with K-A/Whirlpool to finally get a replacement that supposedly had the bugs fixed. Not so; the self-cleaning cycle again twice blew out the entire oven(s). What was I offered this time? A percentage of my original purchase price to be used toward another of the same model? Why on earth would I pay for or even want another of the same failing product? After several repairs for the same issue, K-A told me they would no longer fix the ovens if the self-cleaning problem happened again. So, for the past 5 years, I have resorted to the old cleaning method (for fear of blowing the units). Now I am in the process of a kitchen remodel. Believe it or not, most of the retailers are recommending Kitchen-Aid, how dare they? I have investigated many brands of medium to high end quality and price. I recommend the GE Profile or Cafe series for both performance, worry free use and fair pricing. (NO, I do not work for GE!) FYI- The K-A tech told me the company has known about the self-cleaning blowout for years. Cheaper to fix on warranty or charge the customer that correct the problem! Let the buyer beware!

I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

First there was leaking from the freezer and ice building up in the bottom. Ordered part but before we could replace it, unit quit cooling. Repairman said the electrical board was out and sadly there were no replacements. So all the people with this unit basically have to replace them because there’s no part replacement. Makes no sense!!!! I thought Kitchenaid was top of the line, I guess not.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

I have a KitchenAid dishwasher that has had the digital control pad replaced at least 4 times, which is out of warranty, and is bad again. My father has a KitchenAid and has the same type of issues. I will not be purchasing another of their products again. Buyer beware.

In April, I unfortunately spent $9,000.00 on KitchenAid/Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse... it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously, it is a lemon. Called Customer Service. Apparently, KitchenAid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty... the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldnt want the repaired defective refrigerator either! So then I asked KitchenAid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas, the part would not be shipped until Thursday. KitchenAid is not only ruining my Christmas dinner but it sounds like I wont have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line.... KitchenAid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they dont give a damn. Additionally, KitchenAid doesnt want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy KitchenAid. It is now December 27th and I still do not have a working refrigerator!

Stay away from buying a KitchenAid refrigerator. We purchased a $3,500 fridge in 2013 and we are on our 3rd one. Every 2 years or less the compressor goes. We wait over a week to get it replaced and the food all has to be thrown out. Pathetic appliance. In fact, I put it in the garage and purchased another fridge that we can rely on. Too bad as my son and 2 nephews all purchased homes this year and we made sure they did not buy KitchenAid!

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.There have been many reports of this malfunction but KitchenAid has not put out a warning to consumers, much less tried to correct it. It is time for a class action lawsuit for Federal and State consumer protection agencies to become involved before someone dies due to this defect.

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

Stove - YKERS303BSSO: The coating on the control panel is peeling and the lettering is part of this coating, this is going to affect the readability of the knobs in future if we cannot get this resolved. Since we bought this stove in June 2014 should be a warranty on this type of thing happening? We always use only mild dish soap and a soft cloth to clean it. Sent an email to http://www.whirlpoolappliances.ca twice, second time included photos was told both times, that they recommend calling into their Customer Service Department at 1-800-807-6777 to have this issue resolved. Theyll probably tell us to change the control panel, which will probably cost 1/3 of what a brand new stove would cost. Also, the oven inside window has water/steam stains, how do we get them clean?

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

I purchased a stainless steel KitchenAid dishwasher from Lowes a few years ago to replace my 14-year-old perfect Whirlpool. The KitchenAid worked well for awhile, but suddenly the entire inside tub had a film on it, and now every glass, every utensil, every plate, etc., has a white film all over. I have tried everything - changing detergents, washing every dish thoroughly before loading into dishwasher, etc. Nothing has worked. I cant even clean the film off once it is on. After reading the reviews on this site, I feel like calling KitchenAid will only frustrate and upset me. This dishwasher was expensive and it is a huge disappointment. I would advise anyone to look at other brands first.

Bought a kitchen high end gas double over stove and refrigerator. Thought it was best. Boy was I wrong. Was 4 years ago November, first the paint on bottom oven started to crack and peel. Call CS and was offered a 700 to go toward a new one which I paid 2500 for in the first place. Since then the top oven doesnt always work and when opening the top oven door it falls off. We are older so its not been abused. Still looks new but junk. Going to go with LG or Samsung next. I am done with anything KitchenAid. They do NOT stand by their product at all.

KitchenAid dishwasher model KUDS02FRSS2 - We bought this dishwasher from a local distributor to the trade for more than $1100 in September 2006 and now, in less than 6.5 years, the control panel has stopped working. I tried all the suggestions in the manual and that customer service recommended without results. We set up a service appointment with a KitchenAid certified repair firm with a ridiculous $150 appointment charge. The tech tried to run diagnostics on it with no apparent success and just came back with a, It looks like you need a new control panel! Of course, he tried to sell me a $300+ extended warranty, in case anything else goes wrong. For just $430, I could have my gently used (run less than once a week in its life) $1200 dishwasher back in use. This unit was installed with our kitchen remodel when we also bought KitchenAid cabinet-depth refrigerator, dual fuel range, microwave and dishwasher, $7500 in what we thought were premium appliances. Im pissed at the lack of customer service support and, based on what I read here, are significant quality issues with KitchenAid dishwashers and a company focused more on selling extended warranties. Im a very dissatisfied customer.

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; Ive never liked the thing. The self-cleaner stopped working years ago; weve just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.Today I have to take a half day off of work. The usual response, well come between 1-5 PM routine; around 3 PM a repairman called to say he would be coming by to look at the stove, and put in an order for any needed parts. What the **? We need a window. Its going to cost me half a day of work, plus the cost of a service call, or two calls, to have some guy who sounded pretty incompetent on the phone tell me that we need a new window? No more KitchenAid in this house.

Bought a very nice KitchenAid refrigerator less than a year ago, was one of the better models (KFIS29PBMS00) and today it is repairable but according to the warranty service technician, it would be cheaper to replace it but that will take 5 BUSINESS days. WHAT? Surely that is a joke, this company makes good products and I thought would stand behind their warranty as in replacing something quickly. In 5 Business days when THEY make a decision, all my food will be spoiled ($600 down the drain). If they know they have an issue, and my issue is known, and they determine it is best to replace the appliance, why in HELL does it take 5 business days to make that decision? Obviously there is an issue with this model.Do yourself a favor, find a different brand, or expect any issues that are essentially recalls to take 5 business days to decide upon and who knows how much longer to actually get appliance in house. I have called them 3 times, and no remedy. Just the standard it takes 5 business days to go before a review board... WTF? That is BS. We should have bought the Sub Zero. KitchenAid has gone the way of any other use to be good product.The customer service rep thought it comical that I would get on the social media sites and provide this information. If you are in the habit of spending 3K for a throw away item and like to buy new major products every year, this is the one for you. For the rest of us, run and find something else and make sure the company will actually do as they claim on the warrant in a reasonable time frame.The issue is a known problem with the compressor that causes a leak of refrigerant over time. The company has determined it is cheaper for them to replace the product rather than fix it with proper materials. Yet, they take 5 business days to make this determination? If it is a known issue with all the same error codes and profiles of the same problem, the right thing to do is to apologize to the customer and ask them when they are available to receive the replacement. Now I am out $600+ on food.

Apparently when you buy KitchenAid top of the line range (KDRU783VSS), it does not have the auto shut off baking function. It just basically alerts you when the time is up like the timer. Does turn on when delay time is used, but you have to manually shut it off. What a crock. Im glad Whirlpool bought them out. Maybe they will terminate KitchenAid. They used to be good. Nothing but crap now. Im sure to leave a review. Also bought the french door fridge and it would throw ice around your glass and end up on the floor. We got a replacement and it did the same thing. We finally had to upgrade so it would stop doing that. Now I cant get the water filter to reset on the new one. We bought the whole kitchen including microwave and dishwasher. So far the last two are doing fine. Stay away from kitchen-headache!! Buy something else. Anything else.

KitchenAid drop-in stove/oven bought in January of 2015. DONT YOU JUST HATE IT WHEN YOU BUY SOMETHING AS BIG AS A STOVE -- RELIABLE ONLY ON THE NAME? It is my fault for buying from SEATTLE HOME APPLIANCE THAT WAS GOING OUT OF BUSINESS. I didnt know that but it was KitchenAid so was thinking they would stand behind their product. I paid for the person to come and I paid for a new element on a new drop-in stove/oven and it made no difference at all. IT SUCKS!!! I dont cook/bake at all. I cant afford to buy another one and Im almost 70 and just wanted to bake cookies. well you cant!!! They need to replace these terrible products and give me one that does work.

Kitchenaid refrigerator model kfiv29pcmsoo - What a piece of junk. After a year and a half the compressor failed. It was replaced a cost of 400 dollars then the ice maker stopped working. Repairman have been here three times and it still doesnt work. Not the refrigerator wont stop beeping for no reason and keep telling me the filter I just replaced needs to be replaced. What a piece of **. I have sworn for years by KitchenAid in my home and the homes I remodel. After the non respond I received on this problem never again. Im done with KitchenAid forever.

Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

I bought the refrigerator in Sept. 2013. Within 7 days the Ice Maker didnt work. They replaced it right away. Since it was winter I didnt use the ice in the door. The water worked fine. I called in April to have it repaired. After 7 repair appointments, they replaced the ice maker again, the Door was replaced and the flipper door. After all these issues and I had to yell and scream to get them to replace it. I was just told they would call me on Monday to replace it. Since my kitchen cabinets were installed just before the refrigerator I hope it fits.

I purchased three appliances from KitchenAid - a dishwasher, gas range and a microwave. The microwave died and I had to buy another brand. The dishwasher had to have the panel replaced within a few months of use (fortunately under warranty then). The gas range KAID KSGA906PSS00 has had nothing but problems. The “Gas probe on” message problem is perennial even though I never use it. I have to reset the fuse switch off and mimic the probe as if I was cooking.The control panel died last year and I had to pay $303.45 to get it changed. Now a few months later, the oven does not shut off; I get the Cooking complete message which refuses to go away and I have to reset the fuse switch. Perennial problems - paid a hefty amount on this set of KitchenAid junk. Wish I had chosen another brand.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

I purchased a dishwasher from Lowes in 2015. 1st of all Lowes extended warranty runs consecutively with the manufacturers warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowes and thats when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.So I called KitchenAid back because the dishwasher does have a 2-5 yr manufacturer limited warranty BUT since I did not use one of their two service companies, both I have never heard of, to look at it, they will not cover the part needed and wont accept the other companys diagnosis because they are not an authorized service company with KitchenAid. The 1st customer service agent I had was very helpful, the 2nd call, the agent was not friendly at all. Said the 1st agent should have been more clear and have a good day. I will never buy another KitchenAid product and I definitely will never purchase another warranty for appliances. They are a waste of money.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

I too have the issue of an extremely foul odor coming from my dishwasher since day one (Ive had it less than a year). I have had 3 service calls per Sears. They have all told me the usual, clean with certain products, run a cycle with vinegar and baking soda, it must be my garbage disposal etc... nothing worked. I finally called KitchenAid directly. They sent one of their service people out to inspect the machine today. He explained that the machine was built without a vent fan. I was not aware that dishwashers had vent fans, but I am also not an appliance mechanic. He said that I need to leave the door open and run a cycle of vinegar through after each use. So, I need to use double the water and double the electricity to get one load of dishes done. Not to mention, trip over the open door each time I walk into my kitchen. My questions is... if there is no proper ventilation then I have to assume that mold and bacteria will ultimately become a problem (if not already). Why has no one from KitchenAid thought about this? Ultimately, this is a potential health hazard. All this time I think my dishes are clean when in fact I am just washing them within a dishwasher full of nasty things that can potentially make my family sick. Im glad I dont have infants anymore. Can you imagine sterilizing baby bottles in this piece of crap?! I am still working with KitchenAid to resolve the problem. We will see how this goes. I can say for sure that Sears has been awful, no help whatsoever. Customer service very very rude. I will NEVER purchase another appliance from Sears, and after reading all the horrible reviews, I will never buy another KitchenAid. I am also having issues with the top rack. I have to hold it in while I load the bottom rack. Very inconvenient.Updated 5/30/2016: Just an update to my previous (5/24/2016) post. As I feared, KitchenAid customer service has been no more helpful than Sears customer service. I was told that theres nothing that can be done about the foul smell in my dishwasher. I have been committed to having a piece of crap dishwasher. In the meantime, I am writing letters to the CEO of Whirlpool as well as all the board and committee members. Perhaps if others do the same, one of our letters will end up in the hands of someone who cares. If you do a Google search of CEO of Whirlpool, the leadership page for Whirlpool will come up. On this page are the names of Whirlpool administration; including Jeff Fettig CEO. The address: Whirlpool Headquarters 2000 N M-63 Benton MI 49022-2692.

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

Having purchased an entire kitchen of KitchenAid products, almost every one has broken - more than once. While the company repaired the dishwasher handle the first time it broke, they refused to fix the dishwasher door, which flops open dangerously. I paid over $100 to have it fixed. Now that the microwave, which comes on spontaneously, must be fixed, theyve agreed to that, but not the handle that broke off or the faux-stainlesss/plastic vent cover that ironically fell on the floor days after the call. Turns out they now admit that the dishwasher door is a chronic problem and theyll cover it, but in astonishingly rude tones, refused to fully fix or replace the microwave, even though I have paid for defects they now acknowledge. Instead, theyve invited me to buy a new vent cover at my own expense, investing additional money in their plainly substandard appliances. Or, I can buy a new KA microwave = at 15% off?! (To be clear, I would sooner set $649 on fire and use the flame to cook). Customer service is, at the corporate level, woefully rude and disinterested in customer satisfaction, seemingly having deaf and numb to their growing number of angry consumers. Amazingly, I visited a friend in L.A. who has the same appliances. And the same problems.

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

Kitchen Aid stainless steel build in microwave model KBMS1454. I do like the door that opens down rather than swing out. Has a cool down fan that seems to run a long time, although I have never had a microwave with a cool down fan before. Cooks food evenly and quickly.

Our 11 month old Kitchen Aid refrigerator was determined unrepairable after 4 service calls and the compressor and evaporator replaced. After numerous calls to the manufacturer and being without a refrigerator for 4 weeks we were told it would be replaced and we would receive a call to schedule. After not hearing back for several days we called and were transferred to the exchange dept where the wait time was 64 minutes. One week later we still have not had a reply from Kitchen Air/Whirlpool but fortunately, Home Depot, where it was purchased resolved the issue to our satisfaction.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.Please do not buy any product from a company that cannot produce the parts to fix it after only 9 years. I know the time seems like a long life, but 9 years life for a $8K product is not a reasonable expectation. Last the customer service is very poor, representative refused to escalate, or provide any other resolution. They really do expect that I have to accept a no working refrigerator while I am waiting for some magical date to resolve the issue on a part that they do not produce anymore. I do not recommend the product. Companies should stand behind what they produce and provide the parts to service it (not for free I am happy to pay).

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd. Why they feel only one company in my state is authorized to work on these substandard appliances, I don’t know. Luckily we have an older refrigerator in the garage. My husband went out and bought a portable ice maker, also. I read on the website that Kitchenaid/Whirlpool products can last between 15-17 years. If that’s the case for the “few” products that do not last longer than three years, it should be an automatic replacement. That would be excellent customer service. Do not buy this product. Run, do not pass. Go as far away from this cheap as heck product. The product “looks” fabulous but it’s all a delusion. Again, RUN AWAY AS FAST AS YOU CAN FROM THIS CRAP PRODUCT.

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

Purchased in March 2012. Control panel goes blank, no power, lights and etc. Must go to the house breaker panel and switch dishwasher breaker to off and back to on to reset the control panel on the dishwasher. Operates fine for a while then goes dead again. Have to perform process over and over. KitchenAid says no repairman available in my area. Will get Sears to service and replace control panel which is under 5 year warranty. I have purchased my last KitchenAid appliance!

We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. Im appalled that they wouldnt even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

I bought the Kitchenaid KDTE404 (architect series) dishwasher for $900 and had it installed by company who sold it to me. The dishwasher bottom rack was broken, but installer/company repaired it within a week. The rack system is crap. Has plastic inserts with ball bearing. Inserts get hard, breakoff and ball bearing fall out. After 30 months the top rack fell off due the roller assembly breaking. Bottom rack has same issue. Cost for replacement of upper and lower assemblies parts alone were over $350 with discount. Dishwasher must be completely un-installed to replace assemblies. Dishes come clean, its very quite, but if the racks fall out/down while loading, its not really a good product. I can break my own dishes thank you very much. Next repair gets it booted to the side walk.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

I am grateful for the microwave I have. When you do not have a lot of money you tend to use things as long as possible. I have had this microwave for 8yrs, given to me used and it still works great (never burn my popcorn).

Unfortunately we have several KitchenAid appliances that came with our new house. They are all crap. In our previous house, we had a Samsung refrigerator (which cost a lot less than the KitchenAid) that was well made and worked perfectly. Even though we have a luxury KitchenAid model, the drawers dont fit, the ice maker freezes up regularly and the whole unit just feels cheap. Even our builder does not use KitchenAid anymore. In addition, because they are so poorly made, the company cannot afford to (or chooses not to) fix real issues when they occur. Avoid KitchenAid at all costs.

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... Its ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.I called another service company who indicated it is a simple problem that can be fixed easily. When I called KitchenAid and explained this, the customer service guy actually fought with me...refused to speak to me any further unless I gave him the phone number and name of the other company. They were so concerned that one of their authorized repair companies was questioned that they tried to intimidate me into thinking I was going to lose support. Bottom line - I asked for a supervisor and she was understanding. I begged her to send different service company but she refused.As I write this, my $12,000 refrigerator/freezer is not working, despite KitchenAid forcing me to spend $1,000 with their service person. It also still sounds like the engine from a small commercial plane, even though prior to that it was so silent. And no refrigeration still. And guess what? My service repair person will not call me back. KitchenAid is clearly trying to stall until warranty runs out. I will never buy another one of their products. To top it off, it is one of the worst customer service experiences I have ever had.

We bought this KitchenAid refrigerator 20 years ago and never had a problem with it. All our appliances are KitchenAid and they do a great job. The only complaint that I have is that it is a double door and it is very small inside. I like big and roomy appliances. This is not a roomy appliance but it works for us. We have to purchase new appliances. I look for ones with room and efficiency.

I purchased a new KitchenAid Superba EQ Series 24 dishwasher model KUDE40FXBL4 from Sears.com on November 21, 2011. The appliance was delivered and installed on December 5, 2011. In May of 2012, the dishwasher stopped mid-cycle and would not drain the water from the tub. The control panel was totally non-functional. On May 18, 2012, a factory authorized repairman from A&E Factory Service attempted to repair the dishwasher by replacing a bi-metal fuse. The dishwasher functioned until June when the same repairman returned on June 1, 2012 because the dishwasher had again stopped mid-cycle, would not drain water and the control panel was non-functioning. At this time, the repairman installed a controller and fuse. I told the repairman I was very concerned that the dishwasher had to be repaired twice within a two-week timeframe. I also mentioned the fact that the dishwasher possibly could be defective and that I did not want an appliance that needs constant servicing. The repairman assured me that KitchenAid would replace the dishwasher if it continued to break down.Yesterday, December 6, 2012, one year and one day after the initial installation of the dishwasher, the dishwasher again shut down mid-cycle. I spent over an hour on the telephone attempting to get a satisfactory resolution from KitchenAid and/or Sears. I was not satisfied with anything KitchenAid or Sears offered. Their basic answer was that I should have the appliance repaired and buy an extended warranty. My answer to that is why throw good money after bad? All that accomplishes is to make the purchase price of a defective product cost even more. If after two service calls during the first six months of use KitchenAid factory service has not been able to accomplish a complete and total repair of the dishwasher so that it does not breakdown every six months, then purchasing an extended warranty will not fix the defective product.I was a loyal customer of KitchenAid products prior to this bad experience. I had a wonderful KitchenAid dishwasher prior to purchasing this defective model, but the wire baskets needed replacing and were so expensive. I thought it wiser to invest in a new dishwasher than to put new baskets in a 10-year old dishwasher. I now realize what a foolish decision that was. That dishwasher is still functioning perfectly in someone elses home while I am facing the possibility of dealing with a defective appliance that will require servicing every six months or replacing. Either way, I lose. It is my educated opinion that KitchenAid should replace the defective appliance and recall that model.To the reasoning mind, the thought occurs that these breakdowns are a built in ploy to sell extended warranties and thus keep the parts and service departments also in business. While this practice of planned breakdowns may appear to be a revenue generator equal to or greater than planned obsolescence, it may prove detrimental in the long run. As a particular and wise consumer, I will find another manufacturer of a longer durability and better quality product or just give up the dishwasher all together. The consumer does have other options. At any rate, I refuse to be forced into paying additional funds for a dishwasher that is not functioning up to the original expectation of the purchase price of $1,377.01, which is an overcharge for a product that only works for six months at a time.

We bought this refrigerator from our builder, Pulte Homes in 08/2017. It is model number KRFC604FSS00. Do not buy this or any other Kitchen Aid product. Every single person in our development is having the same problems with their ice makers. Kitchen Aid is owned by Whirlpool. They put you on hold for 45 minutes before they pick up the phone to schedule a warranty person to come out. The service company that they used had to ask me how to turn the ice maker on and off. They are completely inept, its been over a month with a broken product and Whirlpool could care less. So if you want to do yourself a favor, buy a GE... they are a superior product and not absolute crap like Kitchen Aid.

Model KEMS378sSSS04. I want buyers to beware of a problem. Actually, I love this oven except for one problem - A quarter size RUST spot appeared after a year of use in the oven lining. This is not covered by the warranty. They did send me some paint to cover the spot up. Now four years later, the original spot has reappeared and I have 3 more RUST spots. Again, kitchen aid will not help. I have never had an oven where the interior lining rusted out. Other than this problem, I like the unit.

May 2011, I purchased a French door fridge, with bottom freezer. After several service calls, they finally changed the main electronic board on December 2011. However, this is the end of February and once again everything is freezing in the fridge compartment. I raised the temp to 40 degrees and it is still too cold to touch the food. I spent multiple thousands for Kitchen Aid Fridge, Oven, DW and microwave, at this moment, the fridge is the worst of them.

Bought the above dishwasher on July 20, 2015. Had the warranty for three years. Dishwasher stopped working on April 26, 2017. Service call, gentleman came out put new motor in and pump and said, Increase your hot water temperature. Mind you it was already at 130 degrees. December 9, 2019 replaced thermostat (not covered under warranty). Still doesnt work. Appliance repairman come out again, and stated the board is bad and also, it needs a new pump and motor. He stated, Youre better off buying a new dishwasher than putting money into something that is 4 years old. Very disappointed in KitchenAid.

Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

We had our KitchenAid dishwasher serviced 2 times in 3 years of purchase model # kdte104ewh3. The motor went bad 2 years after we purchased it new for $690.00 and the repair was half the cost of a new one, $331.15 for a new motor/pump, Then the problem happened again a year later. Yikes. Honestly, the dishwasher does not clean as good as the one we had there before for 10 years, that one a Kenmore we never had a problem with.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

The refrigerator freezer leaks water and then builds block of ice - have to remove every 3 weeks. The dishwasher, the door that soap is place in wont open making the soap not dissolve - has been replace once before. The caddy where the silverware is place into is all corroded making holes on the caddy pieces fall off. The stove door has fallen - have to unscrew the doors due to the style of the appliance. Food, grease falls in between the door and glass due to vents. The stainless steel which it is not stainless as they say is a poor type of metal that the appliance look smear all the time. I am able to stick door magnets on the door. Kitchen Aid will not take care of problem. All they say is, Unfortunately the appliance are 3 years old, but the problem is ongoing since the first month of purchase.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

We purchased a KUDE40 dishwasher in January of 2011 complete with stainless steel interior. The top rack glides keep popping open, letting the rack fall off. To make matters worse, the plastic wheels fell off the top adjustable rack due to the breaking of the plastic pieces that hold the wheels in place. Of course, this happened right after the year warranty was up. Luckily, I saved the service call and ordered the part online for $25 each and replaced the parts myself. Based on what I have read on other places on the internet, this is a problem for everyone and KitchenAid will do nothing about it. I will not buy another KitchenAid dishwasher and plan to tell as many people as I can not to buy one either.KitchenAid needs to listen to the public and fix this issue free of charge. If it happens to you, order the part online and carefully disassemble about 4 parts to replace the plastic piece with the wheels. A small screw driver to pop off the plastic parts was all that was needed and we used the other side as a guide to what goes where were putting it back together. Total time: about 15 minutes to replace one side. The part is the same for the right and left sides. Save yourself the service call!

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

Purchased the machine almost 3 years ago. It has been a good machine with the exception of the plastic support for the top rack which breaks about every 12 to 14 months. Apparently looking on YouTube this is a common occurrence and not just an isolated incident. The part is $20 plus shipping, but buy 2 and replace the other side at the same time, it will save on inconvenience. I am baffled by dishwashers these days. None seem to last. Here is a real cause for an environmental group.

Purchased full compliment of appliances for new home having equipped former home with KitchenAid. Cant express how disgusted I am with current kitchen. Refrigerator doors are uneven despite repair visit to adjust. Oven fan doesnt turn off. Within first year dishwasher delay start function stopped working. Total junk. Purchased cabriolet laundry appliances (KitchenAid is parent company) and tub of drier cracked and had to replace in 13th month. They let me buy a one year extended warranty for $200+. Whoopee.

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

Worked with a parts person at Whirlpool who located a control board for my oven. The suppliers were saying another week or two and then only maybe, but she found one at a distributor and is having it shipped to me. Very satisfied with her work but still would never pay for KitchenAid again.

KitchenAid freestanding induction range model KIRS608bss, purchased new, 4/12/13 3 months later the oven stopped working. I bake a lot so I knew when my baked products were taking 20 minutes longer than normal. I called for service and the first 2 times the tech literally said that all oven temperatures vary, this is to be expected! By the 3 call my oven started blinking message across the stovetop panel. They finally replace the computer system and told me I no longer had a warranty. At this point my range was 4 months old.. This same model although the oven is working the cleaning part is not. I have tried multiple time but the water does not get hot enough or steam long enough to clean the oven. To make matters worse, the front glass panel has so many grease stains in between the two glass panels that Im embarrassed to have people in my kitchen as it appears I have never cleaned the glass.. I was told the only way it can be cleaned is to remove the screws and bolts inside, clean the inside of the panels then replace. The technician also said its a waste of time as those streaks will come back the first time you use your oven and each time you remove the screws the tightness of the door panel loosens and heat will escape..

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

Purchased three appliances in May 2018. Microwave, Range, dishwasher. Microwave wave-guard fell out in 7 months, KitchenAid is sending a new one. However Range interior porcelain is chipping down to metal. KitchenAid will not warranty if it doesnt happen within 30 days. We have owned under 1 year. KitchenAid warranty doesnt cover their own defects in material. Should never purchase KitchenAid again.

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

This dishwasher (KitchenAid Dishwasher KUDSO1FLSS6) is seven years old and I have spent more money than the dishwasher is worth. I wish that years ago I would have just bought a new and different brand dishwasher. The control panel has broken several times, the motor stopped working, the plastic utensil holders have melted and my dishwasher is not working again. I just had the panel replaced for close to $300 in February 2012 and the dishwasher does not turn on again! I also find that customer service is awful. I am waiting to hear a response from a representative but I wont sit by the computer. Another reason not to purchase a Kitchen Aid appliance is they use A&E Factory Service and they never show up. I think they are worse than KitchenAid. I had to have my refrigerator replaced several years ago because of a part flaw. I am done with KitchenAid products.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

Although it was fairly expensive, this is the best microwave we have owned to date. It is mounted in the wall (along with the regular oven) and is extremely quiet. The door opens down like a regular oven door. It is all stainless steel inside so is very easy to clean. You can cook with it as a regular convection microwave or if you want to cook pizzas or something like that, it has an upper heating element and the oven will heat to 450 degrees.

The dishwasher operation is very quiet and it cleans the dishes very effectively. No complains at that end at all. The silverware rack has a top system that takes a bit to get used to, but its okay. The model we chose is a built in and looks good.

Had to buy this refrigerator to fit into an existing built in space. The size fit perfectly. Only positive to our experience. DO NOT BUY this refrigerator for the following reasons: Installed in Jan 2016 and already had to replace icemaker, slides on bottom drawer dont work, seals on top french doors moldy, temperature not regulated in refrigerator, and freezer section froze up. Labor costs to repair is very high: quoted $340 to replace freezer drawer slides and around $100.00 each time someone comes out to check. Mold started accumulating on refrigerator seals. Noticed some small rust spots on the freezer door (exterior) that I could not remove. We do not overload either freezer or refrigerator and we vacuum out coils regularly. My next review will be on my Kitchenaid double ovens - very disappointed with these as well!!!

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

Dishwasher Model KUD535FXBL9. If I could give this dishwasher a zero I would. I have had this dishwasher about 2 years and 7 months. The motor and pump assembly are shot. Seriously. I live alone and do about 2 loads of dishes a week. Also mailed in the registration but never received notice about the top shelf recall. Between my KitchenAid gas range and the dishwasher I am absolutely disgusted.

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently Im not the only one having a problem. The internet is loaded with complaints for these product. Ive had two repair call - both cost $125.00-150.00. Ive complain to KitchenAid, however they just pass me off as a non-valued consumer. Ive reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

We purchased four KitchenAid items for our kitchen to receive a $600 rebate. Our reseller showed us the KitchenAid screen where all items were available for deliver in less than 30 days. This was a condition of our purchase. That was 04/01/2021. They delivered our oven and microwave and dishwasher. They never delivered our refridge nor wine cooler. They now claim end of the year. Our sales rep indicates maybe even later since the manufacturer reps come and go and KitchenAid changes its mind on deliveries. I called them and asked if we could pay a little more and pick them up IN STOCK at Best Buy and still get our $600 rebate. They refused. They are making us wait for an unreliable delivery date. They misrepresented the purchase. I saw the manufactures computer screen that said they would deliver. DO NOT BUY from whirlpool or KitchenAid since they will rob from you and not give you any rebates. In addition, they will not live up to their delivery dates even on their own computer system.