KitchenAid Model No. KDRP467K 36 Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

I purchased KitchenAid 24 Tall Tub Built-In Dishwasher Stainless Steel (Model: KDTE104ESS) two years ago and today it stopped working. I called Whirlpool technician and he mentioned that pump stopped working and he quoted me 400$ for that. The new dishwasher costed just 600$ and the repair cost is more than half of the price. KitchenAid doesnt cover parts or labor. I see many reviews related to the pump failure. KitchenAid quality has gone downhill.

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

KitchenAid Diswasher Model #KUDS35FX5S5- We purchased our dishwasher in 2013 and at the time purchased an extended warranty. Since the purchase we have replaced the top rack rollers 3 times. The on/off controls on the top of door shorted out -- had to have service on that. On top of all this I have to pre-wash my dishes in order for them to get clean. I want my Maytag back!

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

Wow! I am completely dumbfounded at the incompetency and lack of customer service KitchenAid provides for warranty work... Start to finish, it has been a horrible experience and my very expensive, 3 1/2 year old fridge still isnt working. I dont even want to go into all the details because this has already wasted so much of my time. I just wished I had read all the other reviews prior to purchasing this fridge... very disappointing and I will not recommend nor purchase any more of their appliances.

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

We purchased this very expensive fridge in May 2010 and the appliance store gave us a 5 yr warranty which we used on 5 different occasions. Long story shortened greatly... 2 yrs in we had water leaking on the floor which was warping the newly done wood! Ahh! We couldnt figure out what was going on b/c it both seemed to be running/leaking as well as there was water freezing up in the back of the freezer, until it created a frozen pool in the bottom and started to leak out the front. So I turned off the water supply (stinks to have this huge fancy fridge and NO ice or cold water!) But that didnt seem to stop the prob. First they said it required the duck bill to help w/ draining the water inside the fridge which wasnt covered under the warranty- even though KA had HUNDREDS of calls on this issue at that point in 2012. Then later we found that we were experiencing 2 separate problems. We needed a faulty valve which was covered and the repair company was nice and thorough in fixing the duck bill for free. The valve we were told might have been b/c the water was freezing inside the ice cube maker in the fridge (our ice is not indoor but in bottom freezer on left side). He showed me how the water was frozen inside the hard plastic tubing. NOTE that we DID defrost it and that sorry to say didnt help. ALSO BE AWARE that for us these issues seemed to coincide via coincidence or not.. We are unsure... But seemed to occur when either someone left the freezer opened for a prolonged time.. OR we went out of town for over a week and the freezer remained unopened. Unfortunately, we have never gotten an answer on that one.. BUT we just came back from a 1 month trip overseas and bam! The prob was back! Grrrr.. Anyway... So that repair of the duck bill and double valve seemed to work for 3 yrs.. b/c now we are in 2015 and experiencing very similar issues again. I called our old repair guys again and they told me that KA has changed out the duck bill for a new piece called the goose neck/P-trap drain tube. We just ran out of the warranty of course last month.. So to fix this would be $110 labor, $80 service fee + part $25. I found this website that shows how to put it in yourself. I dont even cut my own grass or nail something in the wall myself.. BUT this looks so easy I will do it myself! See link to Repair Clinic! Not sure it will show up here but google it! Has a video. Im going to give it a try. ** Also check out the threads on this forum **. ALSO lastly.. Sorry.. Wanted to let you know that one of the other calls we have had to make on this which was NOT at difficult to figure out but would have been pretty costly had we not had the warranty was the condenser went out 4 yr after we bought it 2014. The thing just started not to cool anymore! But the guys figured it out pretty quickly and got the new part in straight away. OHH And lastly... Really it is.. Haha. The stainless doors are the WORST of ALL of our stainless appliances to clean. and EVEN are getting tiny rust spots which is crazy as our fridge isnt anywhere near the sink/stove. Anyway... SO FOR CLEANING them.. I have tried several different products and the one that has by far done the best at cleaning and keeping spots away is Weiman Stainless Steel Cleaner & Polish. I agree w/ ALL that has been said re: this machine.. Looks great.. But a total lemon! I will NEVER spend $2300 on a fridge again. I figured it was my once in a lifetime. Im grown up and get the kitchen I want & have it last a long time.. Im a teacher... So the cash is not flowing like the water on my floor. But I will never buy something like this again. Sadly too much $$, hassle, and time.

We purchased this KitchenAid Household Ref. from Lowes. 4 1/2 months of owning it there started a loud clicking noise from the back of the unit, ice built up in the veggie drawer that it couldnt shut, and water from the left side of the ref. dripping down into the two shelving parts. Once the door is open along the way the water runs out onto my floor. On the way to close MORE water runs onto the floor and then down the front of the freezer that is on the bottom. Since the issue we have had KitchenAids preferred service AAA out of Howell MI come out for 3 different service calls. Each time I am told, The problem is fixed and you will have no more water leaking. I have white water stains in my trays and the stain on the front of the ref. due to the leaks and sitting water. After calling again today because it is STILL leaking I spoke with Melinda (Customer Service) with all she could offer me was at first a service call at my cost then returned with a no cost, I spoke to Tim (Supervisor for KitchenAid Tennessee office) who explained there was not a thing anyone could to but another service call. Who is going to pay for ANOTHER day off of work? This will be the 4th time I have had to take a day off of work for repairs to this refrigerator. A consumer should NOT have to clean up a water mess every time the unit is opened and the water streak down the front is not appealing. This is obviously an issue with the unit. I asked for the unit to be exchanged with the SAME unit and I was told that You would be eligible for a replacement at a discounted price. Are you serious? I already paid the full price for this unit.Something has to be done to not allow consumers to be buying nonworking items and costing more than the unit itself. I have bought many KitchenAid items and I will never buy again since this incident. The do not stand by the product but keep sending service people who either cant fix the problem or the problem is simply NOT fixable.

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

We have a 42 KitchenAid refrigerator and have had the Tech out 3 times for repair. We were told by the technician that the fan motor had shorted out and caused the main control board and another fan to go out. So 748.00 dollars later, we still have no refrigerator working and this is after the Tech removed the board and the fans and said the board is not being made and so it has to be sent out and rebuilt...should be 2 weeks. They would ship the product to us and then we call them and set up another appointment. When the 3 items came couple of weeks later, the one fan that was a heavy metal blade is now being replaced with a thin...black plastic one. Note: when Tech opened the box, the fan was broken…one blade completely broken off and 2 other blades were cracked…Now mind you, a kid’s plastic toy can be thrown, dropped, kick and abused by the kids and not break, but this fan got all this damage just being shipped to us and this is supposed to run and operate my 9000.00 refrigerator?? The Tech said, “Well they changed to plastic because it is lighter. Are you kidding me? Lighter? Are we going to carry this refrigerator around? No, it’s cheaper...and also a piece of junk...not even a heavy plastic. If it cant survive shipping, I have to wonder how it will run my refrigerator. Now the Tech puts all the parts in and tells us that will be 748.00+ and also we can buy a warranty to protect us from other repairs for 210.00…Did it and he left. 3 hours later, I decided to check it to see if I could start putting my foods in and if it was cold enough...Not working...flashing lights on the panel...from 60 to 30 and no ice maker working either. I called them back ASAP...they said we will make another appointment for you...Are you kidding? Send back the Tech. After much discussion with the service people, they came back 4 days later...Tech says board is no good...has to be sent back to where it was re-built and he (Tech) spends most of the time on the phone with someone...telling him what to do (I guess). He states he has been with the company for 31 years but both times he is on the phone with someone most of the time. So now we are supposed to get the board back in a couple of weeks...and then call them again to have it installed. Meanwhile, they have received 748.00 plus 210.00 for the service warranty and I have nothing...no refrigerator for over a month. This is unreal…like the product does not have enough problems...they change out the metal parts for these thin piece of crap plastic and control boards being shipped out to the customer without being tested to see if they were rebuilt right before they send it out to be installed. So I lose all our food and pay for a rental fridge while this mess is still going on...Service and Quality...RIGHT...I dont think these Techs know what they are doing or why would they need to spend most of the time on the phone with whomever it is they are having walk them through this service...

My dishwasher is 1 1/2 yrs old and had electronic problems, wheel broken in both trays and now it leaks from the door KITCHENAID MOD KUDS301XBL1 and I would not recommend you buying this make. 13 months after I purchase problems are on going. Be aware and compare. I previously own a kenmore from Sears and had it for 13 yrs and never had problems. Never... for your information on your next purchase.

I bought all KitchenAid appliances at the beginning of 2013 and I have had to have the freezer fixed 3 times and now the cook top is broken. I have an extended warranty that I bought through KitchenAid. It is Dan Marc Appliance Repair in New Jersey and they are horrible. They either order the wrong part or the part comes broken. I always have to go 2 weeks without a refrigerator or freezer. And I also lose a freezer-full of food. KitchenAid, who is owned by Whirlpool, is horrible to deal with and I would not recommend them to anyone. And to me these appliances are new and to have them fixed 3 times in 2 years is not acceptable. They are also overpriced.

Bought this refrigerator 6/13/12 after home power surge destroyed our other KitchenAid refrigerator Model KSC23C8EYY. We were very happy with the first one so decided to buy another, counter depth side by side. We had no problem the first year but shortly after the warranty expired, had an issue with hose connecting to freezer. After they realized it was a faulty part on the hose, they covered it. We have a wood floor in our kitchen so that also needed to be repaired. Thankfully, I decided to purchase the 5 year Extended Service Plan. We have used it three times, so far. We discovered water accumulating in bottom portion of the refrigerator and called service plan. In April, 2017, had the drain unclogged in fresh food side. Today I pulled out bottom drawer to find the same thing happening. It also had a lot of black mold on side of drawers and refrigerator. (I took lots of pictures). I set up appointment to have repair service come out to fix clog and also to check on why mold is appearing (probably related). Extended Service plan seems very responsive so I would recommend purchasing it.

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

Purchased new counter top gas stove with vent that comes up behind it. Was installed in December 2014 and vent hasnt worked ever. Local contract repair company has been out 7 times and on the phone with KitchenAid techs and replaced parts and still not working. Last time KitchenAid sent parts but missing a screw on back order and wont be here for another week to 10 days and may still not work. We were told today that if it doesnt work this next time they will send out another contractor to verify that it doesnt work and then may replace unit. We will never buy another one of their products and suggest no one else does. Worst customer service ever! We own 3 homes and will never buy another KitchenAid product. I hope others read this.

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesnt come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesnt have a service help line, just an appointment scheduling system. Guess Ill have to buy another brand!!!!

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

I currently own my second KitchenAid dishwasher. I had my first one for 21 years before we sold the house and it was still running-if it hadn't been 21 years old I would have moved it with me. When I bought my new house it had an awful dishwasher so we bought a new kitchenaid dishwasher and I love it. I have had very good luck with my kitchenaid dishwashers. Will have one in the next house too!

We purchased a KitchenAid two drawer dishwasher in November 2011. Soon after install and a couple wash cycles, the machine began to make loud (heard throughout our entire home) noises during both the wash and dry cycles. Our dealer was contacted and our first repair completed. Now after three repairs with no success and multiple calls to KitchenAid, we are left with an obscenely loud machine that basically just houses dishes. The machine does not clean nor dry and makes such awful noises that we are left to hand wash our dishes. And when we absolutely must run the machine, we do so when we are leaving the home so we do not have to hear the noise. After yet another call to customer service today, I was told that our replacement request was denied and yet another service call would have to be scheduled. The quality of this machine and your customer service are unacceptable. If I could return all my KitchenAid appliances and never have to deal with your company again, I would.

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

This Kitchen Aid gas range was less than a month old when the first stuck and shorted key message popped up. The oven would spontaneously try to turn itself on at random times. I had to keep it unplugged when not in use. Then it got so I couldnt turn it on. After four repair sessions (thank God I had protection plan), they replaced it. My biggest mistake was getting the same oven!! How could I have been so stupid. Less than a month after getting it, the oven timer would try to go on and it would keep beeping. Then when I tried to start baking temp, it would only go to 6 degrees and I couldnt push any other buttons. The thing is a piece of crap. AND I have wasted countless days on the phone with SEARS and waiting for the repairman. No more Kitchen Aid for me. So frustrated....

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

My comments are reflective of everyone elses complaints on their dishwasher. I must be going crazy because I can hardly believe that a dishwasher cant wash dishes! Ive been pulling my hair out for 4 years trying to figure out why my dishes are so bad. I have convinced myself its our hard water (although we have a water softener) or the lack of phosphates in the detergents (I only use powder) and I even bought some contraband phosphate commercial detergent form amazon... No luck.I have to show you how bad my glasses are, so bad my kids have stopped using them because they are dirty. A lot of it appears to be etching, some is a film that can be scraped off with a razor, but none will come off with a scrubber or soap. This build up is an endless cycle of more crap sticking to it with every wash! I hand wash glasses all the time and refuse to buy another set of new glasses only to ruin them.I must say other than the door hinge cords breaking I havent had the misfortune of ANY broken parts or broken controls (crossing fingers!). I use my dishwasher every day. I do have a tip on the door hinge. DO NOT pay a repair person to do it. The part is $15 and 15-30 minutes of your time. Also note that we installed generic parts and we ended up with the loudest creaky door you have ever heard. The fix was to put the OLD wheels on the new part, and it worked like a charm (apparently the new wheels are made from a different plastic!) My request from fellow consumers... What dishwasher will you replace yours with? I just want this to go away!!!

In December we purchased a complete appliance package from KitchenAid. When delivered the first problems were damaged interior of the dishwasher, fan on the microwave was hitting on something. KitchenAid sent out a service company to fix that problem. Next the interior of the oven start to fall apart. There were crack all along the bottom and pieces of the blue enamel started to break off. KitchenAid sent out another tech. And the stove top started having bubbles show up around the heating elements. KitchenAid sent out another tech. The tech said that the stove was bad and had to be replaced. KitchenAid fought us on the cooktop saying it was cosmetic and would not change it out. We told them no way. Brand new appliances should not be doing that after only a month. They only agreed to replace the glass top. The tech told us that they are experiencing a lot of problems with this new line of appliances.The new oven microwave unit came in yesterday and the microwave doesnt work properly. The tech said that he has to open up a brand new appliance can take it apart to fix it. KitchenAid has been absolutely unhelpful. My next step is to call up an attorney! We have brand new appliances that are breaking down after a few week and the same day. I have no confidence in KitchenAid.

We did a total kitchen remodel and included a dishwashing machine, which the house never had before. We sprung for the higher end stainless steel tub KitchenAid KDFE104DSS1 (2016). 3 months later the machine stopped moving water, but could still drain. Warranty phone call... repair tech does two visits... one for diagnosis and one for part install (new pump). Up and running. 5 months later same deal. Another warranty call and two visits... back up and running. Now I notice the rusting slide rails for the upper deck. Now into the out of warranty mode and the pump fails again.Going shopping today for a cheaper machine... putting the KitchenAid trash out on the curb for the recycle guy. BTW there were intermittent events for soap dispenser door not opening. (No dishes in the way.) Food pieces splashed around hanging on the walls... and then theres the smell. This model likes to hold used water between washes and after just one day of no use, OMG what a stank.

In mid February I wrote a complaint about all the problems I had with my # kfis29 French door fridge. I contacted whirlpool who makes the unit and told them that when I call kitchen aid they wouldn`t do nothing for me! After a week the place that sold the unit to me who had nothing to do with the problem also called whirlpool and told them the story. Guess what? He told me to come in and pick out a new fridge of equal value and that whirlpool corp. was giving me a full refund. So the store rep, told me that he had very little problems with GE and that if he did GE backed him 100% so I bought a GE French door, super quiet and they also threw in a 5-year extended warranty! PS DON`T GIVE UP! KEEP CALLING UNTIL THEY SATISFY YOU. WE PAID A LOT OF MONEY FOR THESE AND JUST WANT WHAT WE PAY FOR! THE STORE I USED WAS RICHMOND APPLIANCE, STATEN ISLAND NEW YORK! THEY’RE THE BEST FAMILY BUSINESS around.

My 5-year old KitchenAid dishwasher (Model: KUDP02FRSS3) pops open during run cycle. I have had 6 or 7 service calls, and none of which have fixed the problem for a few weeks or months. When working, we have good results as far as cleaning is concerned, unlike some other KitchenAid owners. I cannot count the number of times we have used a chair propped up against the door to complete a cycle. The door striker and/or latch have been replaced 3 times, while the springs and nylon cord have been replaced once.During this repair, the tech bent the hinges inward and installed a single rubber bushing on one of the hinges to increase friction with the door in the closed position. He would have installed 2, but he only had one. The door did stay closed for 2 or 3 months. Eventually, the single bushing worked its way off. Probably because the original hinge was not designed for this bushing. During my third most recent service call, the tech installed a new plastic latch. The machine would close but it would not start.I checked the CB and was advised on the phone to do a hard reset (i.e., leaving the CB off for 30 seconds or so). This did not solve the problem. When the tech returned, he was stumped by this problem. Looking at the new latch, I figured out the problem - the latch requires a wider striker to activate the power switch. The tech then installed the correct striker for the new latch. The door closed and the dishwasher worked for 2 or 3 days.My wife was afraid to tell me it stopped working again. When she did, I set up another service call. The same tech came out with no parts on his truck. He tried to bend the striker so it would stay latched - no go, the door would not stay closed. He then removed the door sea and found that the door striker and latch open with almost no effort. He decided to order a new latch and striker assembly - a new door seal and new hinges. These should come next week and when I get them, I have to call for another service appointment, which I should get 1-2 weeks after my call.In the meantime, I am using a small metal L bracket and a C clamp so we can use the dishwasher. There is no doubt that this product is defective in design construction and materials. I have spoken to KitchenAid and they claim no problems with this machine. In the end, KitchenAid/Whirlpool will get what they deserve, fewer customers! Fortunately, I have had an extended warranty from Sears and just extended it for a year. The lemon law requires 4 repairs within the preceding 12 months, the fourth being within 60 days of the third repair. Should the next repair fail, I will use every resource available to get a new machine, obviously not a KitchenAid, including filing a claim in small claims court.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

We have been having problems with our new Kitchen Aid 29 cu. ft. stainless steel refrigerator since they first delivered it to our home July 19th 2013. 1st, had to have a shim kit installed on the freezer door. 2nd, we had frost built up and issues with the ice maker, (they had to come back out 4 times to repair this problem). Finally they replaced the board with an upgraded board which has worked so far. It only took from July 2013 until March of 2014 to fix that problem. Now we have put in for another service call, because we have ice forming under the freezer drawer. Will this ever end? Im getting so tired of calling for service for this appliance.

2 yrs old french door bottom mount fridge model KFIS29PBMSOO, freezer stop working. Too many problems with this high tech fridge. A service rep. fixed the board/water/noise in the summer. Ice maker working intermittently.

KitchenAid kude201 - Dishwasher is 3 years old and now leaks profusely when it runs. The kitchen floor is ruined in the area of the dishwasher and the repair man told us it was a cracked housing. I understand that appliances dont last forever, but a 3 year old dishwasher that is only used in a household of 2 should not be breaking like this. I will NOT buy KitchenAid again!

Dishwasher just quit working about 3 weeks ago. After about one week, I tried cleaning the inside. The bottom was all rust. When I went to wipe it out I got shocked. Needless to say, I left it alone. Called technician in and he said it was the worse dishwasher he had seen. The seal on the motor evidently leaked and blew out all the functions for operation. It would be too expensive to repair. Here is a picture of the dishwasher. This dishwasher was installed 2 years and 1 month ago.

Side by side 2005 model - LIGHTLY used fridge, 2 adult household; suddenly stopped cooling! Seasoned repairman diagnosed main control board of computer failure which he said is COMMON so they have discontinued the model & carrying the part (MADE IN CHINA) only assembled here. Hopefully I will be getting part for ~$175 inc shipping from Sears (Whirlpool part). Do Not buy HIGH end products. They are overpriced & not any better. Found the same experience with Thermador microwaves - true planned obsolescence!

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

Like so many others on this site I purchased a KitchenAid refrigerator almost 5 years ago and it has begun to fail because of defects in the motherboard controller part number 225-9350. After repeated phone conversations with KitchenAid in Michigan I have reached the sad conclusion that KitchenAid has defrauded its consumers by providing consumer products with defective parts and failing to provide the replacement parts in a timely and effective manner. This of course may be due to the Japanese tsunami, however it has been a number of years since that disaster and KitchenAid is undertaken not to find manufacturing facilities to manufacture this rather simple part. Nonetheless this situation may very well be designed to compel the owners of defective merchandise to purchase yet another KitchenAid product. In this respect this is consumer fraud.

After reading all of the negative reviews about Whirlpools Customer Service, I felt I had to post my very positive experience. We purchased a KitchenAid Architect series refrigerator in April 2015. Unfortunately, it turned out be a defective fridge which would not be repaired. We had several visits to repair the unit since it simply would not defrost, and several different technicians, but in the end they couldnt fix the problem. I was quite apprehensive about what resolution would be offered and was ready for a big battle. To my surprise, Whirlpool (KitchenAid) Customer Service couldnt have been better. They offered me an exchange or a complete refund without hesitation. Even through my repairs, each call was handled promptly and efficiently. I have no complaints and even though this refrigerator didnt turn out to be what I had hoped for, I would not hesitate to purchase a KitchenAid appliance again in the future.

Purchased KitchenAid dishwasher model: KUDS30CXWH7 in august 2012. I realize that is some time ago. I have been unhappy with this appliance since the first time I used it. The only positive thing I can say is it is more quiet than the previous dishwasher. I have the heavy duty cycle - it is no better than the normal cycle for cleaning pots or pyrex baking dishes. Please understand they are virtually clean when put in the washer yet not thoroughly clean at the end of the cycle. The heat dry cycle dries NOTHING so a dish towel or drying pad must be used daily.I also find it so odd that an appliance that is supposed to clean must also be cleaned with a special dishwasher soap otherwise it smells like a wet dog. I have had repair people here for a variety of dishwasher complaints - some have been remedied - but generally their comments are thats the way new appliances are. They dont clean thoroughly, they dont dry thoroughly, and they will smell unless you use dishwasher cleaner. An unhappy customer.

The same model - a KitchenAid counter depth 29 inch depth refrigerator was put in our new kitchen by a reputable contractor, in addition to a new KitchenAid dishwasher, stove and in counter microwave. The refrigerator lasted exactly 22 months at which time the freezer stopped working. We called a service repair man and he noted that it was a very serious problem - the entire cooling unit of the refrigerator needed to be replaced and would cost $1500-1600 to repair. He advised we buy a new refrigerator. We are in the process of doing so, as the repair man said the refrigerator portion of it may last 2 days or 2 weeks. This is totally unacceptable. We contacted our kitchen contractor and he said he would call Whirlpool to see what they will do to remedy the situation. I would not want another KitchenAid appliance if they gave it to us for free.

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerators ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isnt even big enough to hold 12 pack of cokes; its too short. The door shelves arent really adjustable. You can remove one but you cant change them. The front water dispenser isnt big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesnt tell you when its reached the desired temperature and takes forever to heat. The dishwasher doesnt let you know what stage its in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which Ive had for years. Sad, I wont buy another KitchenAid appliance.

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect. Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

KUDS30IXBL Superba Series Dishwasher - Having the same issues as the other owners have described. The control board has died three times in 2 years. When I called customer service they said the control board was under a 5yr limited warranty and that they would send out a technician to fix the dishwasher. Keep in mind they select the repairman who comes to your house to do the work. What they do not mention is that you are responsible to pay for labor, the initial diagnostic visit AND the second visit to actually fix the broken device. The day of the scheduled visit, the technician calls to remind me that there is a $70 charge to just come look at the device.What angers me most is that even though this is a repeat issue, and that Kitchenaid/whirlpool chooses the repair company (who should fix the issue right the first time), the company will not take care of the labor fee. Their official line is we just take care of replacement parts and that I should take up labor issues with the technician. I feel like this process is put in place intentionally to take advantage of their customers and to absolve themselves of any accountability for their poorly manufactured product. This company is perfectly fine letting their customers total cost of ownership grow out of control. At this point, I could have purchased another dishwasher just from the cost of repairs.To summarize, this dishwasher is garbage and the company treats their customers like garbage. Another example of that is that I also own the front loading washing machine that has mildew issues (currently in a class action lawsuit). Their defense is that their customers should know how to properly use a washing machine. This is a great example of a company that does not stand behind their product nor do they care about their customers. Im sure there will be a class action with this line as well.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

I have owned this KitchenAid DishWasher mod KUDS301xwh8 for only 3 years and today I find out I need a new motor plus a motherboard. When I called into KitchenAid for the repair scheduling, after I gave them this model number, they immediately offered me a one year warranty deal for more than 350$ which would cover the service call and all costs plus another year on a warranty. I thought that was odd to offer that right out of the gate and right after the model number, SO now I know that this model is a lemon and they have replaced motors on it so they offer this coverage to prevent fights from consumers. So now I will file an official complaint and request a new dishwasher plus I am canceling the payment of the warranty on my credit card as this is fraud on their part. DO NOT BUY THIS BRAND... I have owned many dishwashers in 50 years of homeownership and never had any of them as much as need a service call in over 14 years of owning them but I never owned a KitchenAid and this one cost me more money than any other brand I ever owned. Guess you dont get what you pay for.

KitchenAid KFCP22EXMP1 - My fridge is less than 3 years old. The light switch for the left hand fridge door broke. I called KitchenAid and discovered that the part is no longer available! This is completely unacceptable! I paid for a premium product. Would Lexus discontinue headlight switches for a 3 year old product? I dont think so!

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

The freezer drawer was bent and leaking air during manufacture. Ice built-up inches thick, then moisture leaked onto the oak floor. Warranty service takes hours to reach and starts with them saying you must have done something wrong. You have to contract with a local repair shop and pay them in advance, but order parts through Whirlpool. It has dragged on call-after-call for months and is still not fixed.

We have had nothing but trouble with this KitchenAid dishwasher! Any time a glass breaks its requires a service all. The plastic parts are cheap and break easily. Shame on KitchenAid for ruining their brand!

The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. Its going to be out of warranty in January 2020 and I wont have it repaired after that. Looking for a new dishwasher.

We replaced our old dishwasher with a KitchenAid one hoping to have a long-lasting efficient one that would really clean our dishes well. We have had several repairs from Best Buy where the dishwasher was purchased. Our problems started six months after purchase and are as follows: First, the heated dry function does not come on with normal cycle. Second, the on-hour wash cycle does not clean well at all, so we can only use the longer cycles which are more time-consuming. We have replaced the racks three times. KitchenAid was contacted and they feel Best Buy should take responsibility for the machine while Best Buy held Whirlpool responsible. We did not purchase the extended warranty on the faith that KitchenAid is a good brand with a quality product. We will not purchase a Whirlpool or KitchenAid product in the future.

Background: Purchased $6500 of appliances in November of 2010. Refrigerator, Oven/Cooktop combo, Dishwasher, and cabinet mounted Microwave. The only one weve not had issues with is the Microwave. Lets work in the order they are listed: 1> Refrigerator, YEAR 2 >> Freezer door would not properly close. 2 service calls later issue fixed. YEAR 5 >> Out of Warranty. Defroster drain line plugged with ice leaving the interior of the freezer coated in ice and the automatic defroster in operable. Went online, researched the issue and cleared the blockage after two hours of work. Year 6 >> Louder than usual noise when compressor running. Called my Appliance Technician, of thirty Years. Diagnosis issue as one or more bad springs in the compressor, allowing compressor rotor to contact the compressor housing. Contacted KitchenAid, explained the issue. Set up an appointment for the AM, two days later. Next day received phone call from the assigned Appliance Repair service saying they had an appointment scheduled for the PM next day. I explained I was told the appointment was for AM. They said no. They made it for the PM. Okay, right hand doesnt know what the left hands doing. Was also informed there would be a $109.00 service fee for coming out to diagnose the problem. Told them what my Technician had diagnosed. Said they would have to look at it. I asked how much the repair would be if it was compressor. They told me it would be a flat fee and wouldnt be able to quote me an estimate until THEY diagnosed the problem. I asked if the service call fee would be applied to the cost of the labor. They said no, it would be in addition to the labor. Called KitchenAid again. Asked if the parts could be sent to my Appliance Repair Technician? They said no, they could only be sent to a certified Appliance repair shop. KitchenAids definition of a certified shop is one that has a contract with them. Anyway. No other options, called Payless Appliance back and kept the appointment. Technician arrives, listens for the noise, He said the compressor was running and the only noise he could hear was coming from flap/door that allowed Freezer air into the Refrigerator to keep the Refrigerator at the correct temperature. I told him that the noise he was hearing was not the same rattling I would hear when the compressor was running. He said the compressor was running and that was the only noise coming from the unit. During the diagnosis process the Technician opens the Freezer drawer and says its not adjusted properly, and thats most likely whats causing the ice build up in the freezer. He adjusted the drawer. $109.00 later, Freezer drawer is more difficult to open and close and the noise is still there. I inquired if there would be another service call fee when the noise returned. He said, yes, there probably would be since the only thing he could hear was that door/flap noise.Dishwasher: Year 4 > Out Of Warranty. Control Panel starts flashing codes. Called my usual Appliance Tech. He diagnosed the issue as a defective heating coil. Ordered the part and called me when it arrived and was able install it the same. When I ask for a bill, He quoted me the cost and told me to use the Dishwasher for few days to make sure that took care of the issue.Oven: Year 1 >> Under Warranty. Cooking dinner, and the oven starting flashing an over heat error message. Attempted to the oven off, but no controls worked. Checked the trouble shooting section of the owners manual and still nothing worked. Not sure if the oven was still on, I shut off the power at the circuit breaker, waited an hour and turned the power back on. Unknown what the issue was but it has not happened again. Bottom line: $6500.00 worth of Appliances and only one of four has been without issues. Will never purchase another KitchenAid, Whirlpool or any other Appliance made by that group.

Five or six years ago I purchased a high end Kitchenaid Dishwasher. Three times it flooded my house including once that triggered a substantial insurance claim. To make up for this Whirlpool Canada offered me a discount on a new machine. I accepted the offer hoping the first machine was just a lemon. With the new machine I purchased the CertifiedCare extended warranty.This past July my dishwasher stopped working. I called in and it took almost a month for a technician to come to look at it. He said he would order parts. Now it is the end of September, almost three months later, and I still do not have a working machine and no one from CertifiedCare or Whirlpool has even given hint that they care about solving the problem. I am married with six kids and need a working dishwasher in my house. Whirlpool needs to step up and do something about this.

We purchased the Range along with a Fridge, over range Microwave, Dishwasher and even a toaster at the same time as we were redoing our kitchen. Right off the bat the fridge, Model KBLS22KVSS1 leaked water. This was traced to a cracked evaporation pan. The repairman said we should just use a glue gun on it. We refused his suggestion since the fridge was only a week old. A new pan was ordered and installed three weeks later. Took the repairman two hours and a lot of grief to replace the pan. No wonder he hoped we would just glue it.With the range, Model YKERS807SS01 we had it go completely dead 1 hour into the first time we tried the self clean feature. Reading about other peoples failures with KitchenAids eager to help service department we will not even bother to try to get any support for an obvious known issue. Having a look at the internet we were provided with numerous incidents describing the same problem. Apparently there is a one time thermal switch attached to the rear wall of the oven that fails to open when the temperature gets too hot and kills the power to the rest of the Range including the door lock. I sourced out the part (75 dollars) at a local Appliance Parts store and installed it. Needless to say with the new part installed, an hour into the self clean cycle it blew again. I am not about to buy a third one. I guess we will never be able to use the self clean feature on this oven.The Dishwasher, Model KUDS40CVSSO had the pump motor go after a year. Cost us 400 dollars for a new one. Service man said that the design was poor and we could expect the pump to fail again. He also noted that our Range had a Keypad/Display that would probably fail as he had replaced several in the last while. More good news.To add insult to injury, the toaster, Model KMT211OB0 gave it up shortly after the dishwasher did. The rack would no longer stay down when the side handle was depressed. We just threw it out and bought a different brand instead and it works just fine. Yeah, Im upset. So is my wife as KitchenAid was her preference for our new kitchen and she wanted our appliances to match. I guess they do to some extent, they are all pieces of crap, aside from the microwave Model YKHMS1850SS-2 that still seems to be fine. Buyer beware, do your research before spending your money. Im doing plenty of that now looking for new appliances and KitchenAid would never even have been a contender had we known what we do now.

In 2012, I purchased a KitchenAid Refrigerator, model KFCS22EVBL. Weve had nothing but problems with this product. First, the freezer leaked water onto my beautiful hardwood floor. The refrigerator was repaired but it ruined my hardwood floor. My research indicates that this is a known design defect. I wrote a complaint letter to a Whirlpool executive, who referred me to their quality assurance expert. What a joke! I was left extremely frustrated and angry. Neither Whirlpool nor its QA representative understand the concept of customer satisfaction. Second, the refrigerator is extremely noisy. We have an open floor plan and sometimes we have to speak over noise from the refrigerator to hear conversations. Lastly, cleaning the coils is a nightmare. The user instructions state There is no need for routine condenser cleaning in normal home operating environments. I dont have pets; however, due to dust buildup, I need to vacuum the coils at least 2-3 times a year. Additionally, dust tends to collect behind the front coil and there is no way for the average consumer to reach the area behind the coils. Yet, Whirlpools instruction states Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area on the condenser. Gee, I wish I can figure out how to get behind the front coil. (The attached image shows unreachable dust behind the coil). I suspect the refrigerator was purposely designed this way to shorten the lifetime of the refrigerator. Whirlpool has underestimated this consumer. I will no longer purchase another Whirlpool product, especially since Im also having problems with my KitchenAid double oven. Im now looking for another refrigerator.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

How does KitchenAid have an overall 4 star review on this site? All the recent reviews I have read sound SO familiar. All are equally deserving of the 1 star scored. Our experience is no different. We made the mistake of buying based on reputation. KitchenAid had a good reputation (past tense); thats about the sum of it. Very much appears the KitchenAid brand and reputation got flushed down the toilet when they went under the Whirlpool umbrella - both in terms of product quality and customer service. So, here is our story. We furnished our entire kitchen with KitchenAid appliances. Though we have had our appliances about 4 years, the failures started within months. The scratch resistant cook-top easily scratched. KitchenAid wouldnt honor. The bottom handle on the refrigerator has never attached correctly. KitchenAid doesnt seem to care. The dishwasher, however, is the gem! We have had to replace the soap dispenser three (3!) times. We have had to have the entire motor replaced. The wheels on the bottom tray ALL fell off. And, then just this evening, the digital control panel failed. Failure is the operational word here. KitchenAid appliances are a fail. Would NOT recommend to an enemy.

The dishes are always cleaned and dried. The Bosch never dried the dishes. Have had several Kitchen Aid dishwashers and I would not hesitate to get another. My children have them as well and they are equally satisfied.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

When I had my brand new Superba Microwave Convection Oven installed, it did not work. The light came on and the timer counted down as if the oven was on but the microwave never turned on. The manufacturer would not replace it and I was furious. The warranty only covers repairs. It never worked from day 1. After three visits by repairmen over 7 weeks, the broken part, the appliance manager was installed and it worked temporarily. Then a few weeks later, the same thing happened. My builder was disgusted and took the oven out and gave me a brand new model (Whirlpool/KitchenAid wouldn’t). It was the same model but a brand new unit. After a few months, I had a similar problem and the repairman came out. And guess what, it’s the appliance manager again. I do not want this model back in my house. I am struggling to get another model as I have no trust in the Superba model. It is a Superba piece of crap.

We have a newly built house and bought KitchenAid products. I have a gas cooktop, a double wall oven, dishwasher and a refrigerator. All Kitchen Aid. The Refrigerator has given me nothing but trouble since day one. The ice maker has not worked well, ice formed in the bottom freezer, it pings all the time and the water filter is still 100% full after six months and the door constantly opening on it by simply touching it. I really hate the refrigerator and would not recommend it. My model #KRM706ESS the serial #K63301048.

2006 Kitchenaid double sided door - model # kscs23inss: Freezer and fridge both sides are not cooling and after diagnostic found out motherboard - control panel is broken. They have a back order and unable to supply the part and offering only 15%. We as consumers invest our hard working money on major appliances from reputable companies like Whirlpool Canada and no after sale consumer protection to satisfy customer needs. The government needs to take action on these companies product defects in order to protect consumers.

I have owned my KSF26CXYY04 side by side for about a year. It does keep food correctly cooled and there have not been problems with leaks or other mechanical issues. However, the drawers (bins) are designed so that all the tension is on tiny triangles. We have had two drawers crack at this stress point and consequently they are unusable. Replacement drawers were ordered $90 a piece plus $20 min. fee for delivery ($200 and counting). It wouldnt be bad if that solved the problem, but it is a matter of time before these also break. I have never had this issue with any other refrigerator.

KitchenAid KUDS35FXSS8 - When the door is open, the dishwasher has a swampy smell since purchase. It was reported to company several times with repair service deployed twice; both times they assessed drainage, suggested changing cleaning agent, using Pro Scrub option, water neutralizing agent, etc. with no resolution of problem. On last call to manufacturer, they acted like they had never heard of this problem before and were very rude in communicating that there was nothing else they could do (this was spoken by the supervisor not the customer service agent). I would strongly suggest not purchasing this product due to inability to resolve AND poor customer experience. I would like to hear from others who have had same problem so I can document enormity of the problem and provide to consumer protection group.

I will never buy another KitchenAid product!! Our 2-year old KitchenAid dishwasher model KUDS301XWH7 has a locked motor. I have never heard of a major appliance only lasting 2 years! Replacing the motor would cost $350.00.

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I cant even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

I have a kitchenaid side-by-side refrigerator with an ice maker and water dispenser on the door. This was not a cheap appliance at $2500.00. The ice maker has only worked on and off for a month out of the 11 months I have had this appliance. After four visits for repair and two door replacements at a cost of $1700.00 a door x 2 $3400.00 for door replacement alone not including a water valve replacement and labor for four trips, my ice maker still does not work. I asked a supervisor for a refund for my defective product. Was told they had to go through repair process. It would have been more cost effective to refund my money!! Still no resolution! No one wants to help! Totally frustrated, WILL NEVER BUY THIS BRAND AGAIN!!!!

I was cooking at the KitchenAid Architect II Slide In range on November 20, 2012, and had the oven set to turn on automatically. Just after it reached the temperature, I heard a hissing noise followed by a really bad smell. I moved back across the room. Then there were many loud bangs and pops, followed by large flames behind the range and black smoke. I quickly turned off the oven and cook top, and then the last explosion blew out all the lights on the range and the fire went out. We purchased the range 4-1/2 years ago and took the extended warranty through the appliance dealer - Queen City (QC). The model is the KESS908SPS, and we paid $1600. We purchased 5 kitchen appliances at that time. This is the second time we have had a wiring problem with the range. The last time, the stove stopped working, and they said the plug was not installed correctly to the stove. They fixed the plug. This time, QC sent out a repairman who is giving them an estimate of $500 to repair. Again, he says the plug was not installed correctly to the stove. We do not believe it to be repairable and are afraid of the range. I spent the night vomiting and ended up in the ER the next day from dehydration. I called Whirlpool to see what that smell came from to see what I had ingested. They gave me a case file number, but seemed more interested in whether or not we had the tip-over safety feature installed. QC is offering to give us the $500 toward a new range, but no offers to replace it even with the extended warranty. Were through with Whirlpool.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

Would highly recommend. Love this dishwasher! My daughters dishwasher has a brand that doesnt come close to a KitchenAid and more expensive than mine. Go check and buy on feedback. It will definitely make a difference in the long run.

We originally notified KitchenAids warranty department on or around 11/16/2017 about our refrigerator (KRFC704FPSoo) not cooling adequately and making a loud shrill noise. We were told that the service company (Authorized Service, Inc.) would be here on 11/17/2017. We were contacted on 11/17/2017 by the service repair company that they could not come until 11/20/2017. On 11/20/2017 the repair company showed up and told us that the compressor needed to be replaced and that it would take approximately a week for the parts to come in. On 11/28/2017 the repair company revisited and this time informed us that the problem was not the compressor and that the problem was a temperature sensor/regulator and that they would expedite ordering the replacement parts. After the repair company left, they later called and confirmed that they had ordered the parts. I again notified the KitchenAid warranty department on 12/2/2017 and expressed our concerns regarding our warranty service and they started passing us around from department to department offering no help with our problem. On 12/4/2017 I contacted the repair company and informed them that we had not received the supposedly expedited repair parts and they informed me that they were scheduled to be here on 12/5/2017. When no repair parts were received on 12/5/2017 we again contacted the repair company and this time they informed us that the repair parts were ordered late afternoon on 12/4/2017. We were told to expect the parts to arrive on 12/6/2017. We later received another call from the repair company explaining that the repair parts would not be here until 12/7/2017.During this process we also contacted Home Depot (where we purchased the refrigerator) on 12/2/2017 and spoke with someone in their appliance department and explained our problems and concerns with the Kitchenaid warranty service. The lady I spoke with told me that she would get in touch with Kitchenaid and she would see if she could find out what was going on and get back with us on 12/4/2017. She also mentioned that she would explain our situation with her associate manager. Since I did not hear from anyone from Home Depot on 12/4/2017, I again contacted the appliance department and was informed that they could not help me. In the meantime we still are without the use of our refrigerator and it is now leaking water onto our new hardwood floors which I assume is being caused by the compressor freezing up and then thawing. This started happening on 12/2/2017 and was told to KitchenAid, Home Depot and the service repair company. After all that has happened with this refrigerator and the service supplied by all parties involved, KitchenAid, Authorized Service, Inc. and Home Depot, I would advise anyone to look elsewhere for their appliance needs.

Every Kitchen Aid appliance we own has failed. We have had multiple repairs to the refrigerator (compressor failed), dishwasher (door hinges made of cord failed), oven (multiple problems), microwave door, etc. Only after I started blogging all over the internet, did Whirlpool partially compensate us for repairs (that is a very long story). This month, the plastic tabs holding the vent above the microwave broke, and the oven racks rusted when I washed them. The oven self-cleaning cycle doesnt work very well either. I will never, ever, buy a Kitchen Aid product again. I will tell my story everywhere.

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work. He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this. After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36 single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldnt heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, its happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I wont be recommending them to anyone. And btw, the repair service they sent obviously didnt know what they were doing, because as I now know, the problem was never solved.

I have mixed emotions on this as it has been a great dishwasher. Used probably every day for 7 or so years. No problems. Then my wife comes home from walking the dog... she had started the dishwasher 15 minutes before. Smoke was pouring from the top of the dishwasher.... but no lights or sound. Smoke dissipated but really smelled bad. I got home, took apart and the control panel was 1/2 charred. I check the internet and find that a lot of people have had this happen. Its a good thing it didnt start the house on fire. I figured I would just buy a new control panel and wire harness but the wife refuses to have the thing in the house anymore.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

I purchased the KitchenAid KESK901SSS Electric Slide In Range five years ago as part of a kitchen remodel. My experience is that the product is inferior and cannot withstand normal use, and parts are prohibitively expensive. A few years ago it cost me $600 to replace cooktop after a bottle fell on it and was not covered by insurance. More recently, after spilling water on the stovetop the oven control unit stopped working. Who would engineer a range that cannot withstand a water spill??? I was told by the technician sent by insurance carrier that replacement parts again were expensive -- in the $500-$600 range. Since I had insurance, I thought that this would be an easy fix.After waiting two months, it turns out that the replacement parts are unavailable! The best insurance would offer was a buyout at a fraction of the original cost of the product. I checked with a reputable appliance repair shop to see if I could have it repaired on my own. They wouldnt touch it... They said that parts were expensive, could not guarantee that it would even work, and that they have gotten stuck in the past. I am now forced with the inconvenience and expense of purchasing a new range at current prices which are twice as much as original model. In addition, since the original product did not slide in flush to the wall (there is a 3 gap), I need to have my custom granite countertop modified to accommodate a new range. I am very dissatisfied with KitchenAid (and its parent company, Whirlpool) quality and service.

INCREDIBLY BAD PRODUCT. The good: the format of a small micro/convection oven over a large regular/convection oven works nicely for me as I can cook almost everything in the small oven and don’t have to waste energy on large oven except special occasion cooking. That said, the electronics went out twice in first couple of years, had to be completely replaced. Now I’m never sure if oven will work on any given day.NEXT: the first time I tried to use the clean program, about a half hour in, I heard a very loud crash and rushed in to kitchen to find glass all over. The whole glass door exploded all over. I eventually got it replaced but now am afraid to use it again. The bell which signals “done” and the timer itself long since stopped working and the turntable doesn’t turn. Today I found the glass top part of the turntable in pieces large and small. I’ve no idea what caused this. I’m worried that a replacement brand will not fit into the custom built in space I will have when I try to dump this headache. P.S. Read my review of KA dishwasher and immersion blender, neither of which are favorable. I have learned my lesson about this brand.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

My KitchenAid built-in fridge finally broke down after 15 years. It served me well. I ordered a new one on 6/17 and I am still waiting for delivery. I am told that each one is custom made, which I find hard to believe. After many years of being a loyal KitchenAid customer I am going to rethink my next major appliance.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

Brand new oven. Used oven in bake mode twice before. First time using in convection roast, set temp at 350, 45 minutes later heard a pop, went into kitchen, fine glass shards on floor, glass door in oven shattered. Called kitchenaid, they asked questions, said they would transfer me to the safety department, and disconnected me. I re-called, waited another 8 minutes and finally got connected to a person. Asked if anyone was hurt, I stated my dog got cut on his foot, they said they were sorry. They set up a repair appointment for the next week, they said if the repairperson had the glass they would fix it, otherwise they would order the part. I asked why they didnt tell them to bring the part, they said that was up to the repair people. I asked if there was any compensation for the meal in the oven covered in glass, they stated they dont do that. I asked if this was a recurring problem, she never did really answer, except to say that it is glass and glass does break. This issue really should be revealed when purchasing, and the extent of the problem revealed and pursued. If anyone had been in the kitchen at the time, they definitely would have gotten hurt.

We purchased all KitchenAid appliances when we built our house in May 2010, after being told that they were top-of-the-line. Regarding our refrigerator (model KBFS25EVMS2) with French doors and freezer on the bottom thats been in the house for about 8 months, we noticed that the right side of its doors was not sealing properly. When I contacted the store about this, I was told that this is a typical problem with the French-door models. Should this not be disclosed upfront?! When I contacted KA about this, I was told that my refrigerator was out of warranty (date of purchase, not date installed) and they refused to help in any way.My problem with all this is my old refrigerator (Maytag) had it for 23 years, and I never replaced a door gasket or worked on it in any way. I dont know a door gasket should go bad in less than a year. Now being two years, it is crumbling and falling apart when you open the door. If you buy from KA or an approved service company, the seal is $199. I purchased one on the internet for $99 and replaced it myself. Buyer, beware! KA does not care about the customer, just the dollar! I will never purchase another KA brand or Whirlpool brand ever again, and I will make sure all my friends know about it too.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

On 8/12, I came home and loaded dishwasher (purchased 2/12), attempted to run. My wife said she didnt think it was operating correctly, so she tried it again. After a short time, she noticed it was off. I then went to check it out myself. I turned it on and at that time, I thought I heard water. I quickly turned it off and opened the dishwasher. It was dry. I closed the door and started to remove the trim panel and water started coming out. I then went downstairs (finished basement) and my ceiling was flooded and falling apart, carpet soaked and furniture wet. I was upset at first but thought, well, its just the basement, it wont affect us too much while repairs are being done. I called the insurance company and they sent out Water Mitigation Crew right away. They started to clean up in the basement and drying the floor joist. They then tested the kitchen floor and found that the water had seeped under the backer-board and they had to tear up half of our (less than 6 months old) kitchen floor/tile to dry it out properly. It had also worked its way into the living room area and cupped up some of my hardwood floor. So upon calling KitchenAid, they said they would send a certified tech out. He came out to see what went wrong and found the pump had came off at one of the factory clamp (crimp style). The tech called tech support, they said put a hose clamp on it. The tech did not feel comfortable with doing that, to be honest with you, neither does my wife and I since there are multiple crimp style clamps on the unit. The tech did not do the repair and recommended replacement. KitchenAid said they need a second opinion and that either way, they would not replace the unit and they need to install a hose clamp on it. Keep in mind, this appointment is now over 2 weeks away and my insurance company is not authorizing any repairs to my home until the defective dishwasher is replaced or repaired. Im just outside of Atlanta city limits and the best they can do is 2 weeks for service? I didnt mention the day this happened was the first day we brought home our newborn (really doesnt matter) but it adds to the stress level, and half of our kitchen is torn apart. Im not even going to get into how poor the customer service was over the phone with KitchenAid other than the fact nobody in that company can make a decision and you speak to someone different every time and they pass you around and you have to re-explain the situation. We are not sure what to do. We may remove the dishwasher and buy a different one (not comfortable with existing) so we can move forward with getting our home fixed. With what we paid for the deductible and what our insurance has authorized for the basement and new kitchen floor, we are at almost $11,000. The Water Mitigation Company is coming back out to check out the hardwood floors again and may have to replace that. We were not expecting an unscheduled remodel of our kitchen and possibly our living room floor. One of my biggest problems Im having is, when I ask customer support if a repair is done, what kind of peace of mind do we get knowing this wont happen again via house damaged/flooded, the answer I keep getting is, as long as its within 30 days, we will come out for no charge and fix the dishwasher. It seems to me they couldnt care less our home is damaged. I would imagine now that I have a water damage claim with insurance, I will have to disclose this when we try to sell the home some day. My insurance could go up. We are so upset/angry/dissatisfied. Words cannot describe. I have asked more than once to speak to someone above a supervisor in the company and I was told that person doesnt talk to customers. I want my house fixed back to the way it was and I really dont feel I should be responsible for the deductible and I dont think its fair to my insurance company either. Im very frustrated and dont know what to do.