KitchenAid stove - KESA907PSS (ARCHITECTSERIES). Almost burned my house down last night - 10-05-2016. Well one of the knobs got stuck on this stove and had a mind of its own sometimes. I worked on and off. Then last night I was cooking on one stove top and baking at the same time all of a sudden the panel got piping hot and started to smoke. Could not touch the panel and I smelled fire and then I lost power to the stove. I read reviews about this particular model and two people said that it caught on fire and they caught it in time. I threw it away and I will never buy this brand again. I paid 1500 dollars for this slide in glass top stove. I dont know why KitchenAid is not standing behind their products. Why dont they admit there is a problem with the stove and recall it. DO NOT BUY KITCHENAID.

The fridge started leaking at the top. I paid $115 from a repairman to be told this is a known defect for this fridge (air leak at the top). So KitchenAid should offer free repair for anyone who this affects. They are now made differently, so why should I be stuck with a lemon? I am so mad right now, repairing it is out of the question as I was quote $650. Also if this is a known defect, why didnt KitchenAid alert us? I could have saved $115 by not having a repairman out to our house. The solution for this is to turn the water off to our fridge and not having a water or ice maker, which is half the reason we bought the fridge. Stay away from this entire brand. We are also dealing with a Kitchenaid microwave that the whole door has fallen apart, literally, cracking and chipping away and I spent $225 for a new door that should arrive any day.

I wish we had known about this website before we purchased all KitchenAid appliances for our new lake home. We purchased the higher end built-in refrigerator (over $5,000), double oven, microwave, dishwasher, and portable counter top oven. The refrigerators ice maker, ice container broke before 6 months, which was hard to remove from day one. My old refrigerator held more than this one. It isnt even big enough to hold 12 pack of cokes; its too short. The door shelves arent really adjustable. You can remove one but you cant change them. The front water dispenser isnt big enough to hold most glasses. The microwave has to be serviced to change a light bulb! The counter top oven doesnt tell you when its reached the desired temperature and takes forever to heat. The dishwasher doesnt let you know what stage its in and you have to wash everything before you put it in though it is quiet. The only appliance I was happy with was the double oven. I also love my stand mixer which Ive had for years. Sad, I wont buy another KitchenAid appliance.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

Kitchenaid Gas free standing range. I always thought Kitchenaid was a dependable brand. I believe this range cost us $1700. I liked that it had convection oven and that the grates on top covered the entire top so no matter what size pan or griddle you used it did not wobble. This range turned out to be the worst range I have ever owned! The repair man knew us by name including our dogs! The other terrible thing about it is we had to order this range and had to pay in advance of receiving it. Purchased at Westar in Tucson Arizona. The range did not come in for 5!!! Months.AND to make matters worse our warranty started from the day we ordered it! Kitchenaid policy! I went on facebook and wished I had done that before the purchase because there were literally hundreds and hundreds of complaints. When I suggested we all get together and start a class action law suit Kitchenaid blocked me from posting on their wall. I will NEVER buy a Kitchenaid again. My advice would be stay away from Kitchenaid. They are not what they used to be. You pay alot of money for nothing!I now research completely before I buy any appliances. I take my time, I ask around. Sometimes the less expensive brands are 100% better. It took so long to get this range that after my complaining weekly (because every week they said it would be in that week) they finally gave me a GE use in the meantime since I had NO range. The GE they loaned me was a $700 range but after finally getting the Kitchenaid I realized the GE ran circles around the KA.

KitchenAid range KDRU783 - This stove has been a nightmare. First, the right-hand front burner was burning with an irregular, bright yellow flame. Called repair; their assessment Lady, you just need to use a bigger pot. (Pardon me, Im a chemist by training, I know incomplete combustion when I see it.) Called again, no better luck; spent several years putting up with carbon deposits on my pots. Finally, the burner became unusable; it literally burst into flame and sent up black smoke. This time I called the repair from the store where I bought it -- a well-known chain -- and they sent a technician who spent time investigating. Found the problem -- a connection to the propane line had come loose. Then, an additional problem occurred: the touch panel would start clicking when we used the left-hand front burners. It would flash on and off at 350 degrees, or 500 degrees, or some other setting but would NOT turn off. At worse, the entire stove -- both ovens -- would become inoperable. This second problem resulted in 3 trips by the repair people, who replaced the unit twice and then a third time with no change. However, the 3rd set of technicians think they have figured out whats going wrong -- and I have an appointment the day before Christmas, thank you very much. Right after they left, a third problem occurred: the left hand back burner next to the griddle keeps sending sparks; we have checked that one of the covers on the burners might be off center, but thats not the case. The result is that the only way we can stop the sparking is to keep the burner turned on low (so that we can use the other burners and the ovens) or to turn off the circuit breaker. I would like to hear from other people who have this range and find out whether this might be a common defect.

After purchasing and installing a new Kitchenaid Architect Series II convection wall oven (KEBS109SS), the noise from the convection fan was overwhelming. I removed the oven from the wall and opened the rear panel when I noticed that the fan motor was loose. Further investigation helped me determine that the mounting screws were accessible from the inside of the oven by removing the panel covering the fan. Once I tightened the mounting screws, the sound from the convection fan is almost unnoticeable. I can understand the complaints made from other Kitchenaid owners concerning the irritating fan noise. Hopefully, this simple repair will eliminate their problem so they too can enjoy their ovens too.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

We purchased a countertop $599 microwave in February, 2018 for our small business of 7 employees. After about 13 months the open latch broke. Of course the warranty had just ended and so we had to pay to repair it. In October, 2019 it completely stopped working. Called the store where I bought it, they said I had to call KitchenAid directly and gave me the model and serial number information I needed. KitchenAid (Whirlpool) told me they didnt have the parts for this model and that they dont repair their countertop microwaves. This micro was used maybe 2X per week to reheat employee leftovers or warm water for tea. It is absolutely crazy that it worked for less than 2 years. Avoid KitchenAid microwaves at all costs! They offered no resolution other than I could buy another one! Really? I will NEVER buy another appliance - microwave or otherwise - from KitchenAid. I have microwaves that I paid less than $100 for that have lasted five times as long and have been used far more frequently!

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they dont give you this information. They say the part is on backorder. Hello, its not on backorder. There is none.KitchenAid and Whirlpool are big companies and they should order some circuit boards because there seem to be an awful lot of unhappy customers losing food and waiting weeks or months for the repair to be done. If you have one of these big units, you can only leave the door open for a couple of minutes maximum. If you need to clean, remove the shelves or drawers and close the doors. Otherwise, the alarm will begin beeping and within days or weeks, the circuit board will fry. This is a known problem and a recall should be conducted to replace the offending parts on these units!

The fill valve did not shut off and the Kitchen Aid dishwasher (KUDS30IXBL) overflowed and flooded. I believe the problem is a design error. Probably a weak return spring that causes the valve to chatter when it tries to close. I could hear the water hammer in the pipes. The unit was locked in that hammer mode even when I pulled the power plug. I had to turn off the water supply to stop the cycle.I called for repair and tech came right out and replaced the fill valve. The unit worked well for about a week but problem returned yesterday. I turned down the supply line flow to see if that worked. I restricted the flow too much and unit did not fill properly. I turned the flow back up some and am monitoring. I am so sad to have to go through this with what USED TO BE such a fine appliance brand.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

I replaced the defective control board W10219463 on my 10 year old Kitchen-Aid 42 built-in refrigerator KSSC42QMS01 with a new Service Kit W10818296 which included a new control panel which has 8 wired connectors coming out of a new metal box. To install just remove the connectors from the old control box and trash the metal enclosure and circuit board. Install the new control box and plug the new connectors into the old ones that came from the old circuit board. Each of the 8 connectors from the new control board and the 8 connectors that were removed from the old board are matching, just plug in the connectors as they fit no need to label first.The new control board has 2 circuit boards instead of one and it looks like the relays and capacitors which fail on the old boards are larger and more robust. I bought the service kit from Sears which took 3 days, and paid $350.00 which included a 2 year warranty. The replacement cost for this model is around $8,000 and I suspect it wont be the last part I purchase for this refrigerator.

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

Bought this June of 2016. Looks great and worked great. Received the ultimate error code. PO flashed every 10 minutes or so. Fridge shuts down and restarts. Fridge and freezer parts stopped working correctly. Replaced the pantry Drawer UI PCB circuitry board and the harness attached as instructed by Whirlpool through an authorized repair facility. Six hours later, error code returns and there are no noticeable changes. Had the evaporator motor replaced at a follow-up date, as the original part was wrong that was shipped. This cooled the fridge and freezer correctly, but the PO error code returned.$800 later, tech support at Whirlpool has 2 or 3 more ideas as to what else it could be. The fridge is out of warranty and customer support can only offer me $75 to help for the $3,500 spent. My 14-year-old Conquest fridge by Whirlpool in the warm garage is working better and has only cost me $45 in parts since new for a new fan motor. The design problem is that there is a circuit board under the water dispenser, and no way to keep any leaking water from frying the circuit if that was ever a problem. Im hoping the next dart we throw hits the problem(s) and fixes the issue.

KitchenAid Superba double oven dies every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

Purchased Model#: KRFC302ESS refrigerator, 8/3, for a whole kitchen remodel. It was delivered Saturday 9/19. By Sunday the freezer quit working, by Monday the whole fridge quit working. For $3000, I expected more out of a KITCHENAID refrigerator. I had to wait 6 weeks for this thing and only to last ONE DAY? Unfortunately I purchased all Kitchenaid appliances, otherwise I would switch to another brand. Lowes has the option to repair, BS, this is going back and I am ordering another.

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

I bought the refrigerator Dec 2013 and it went out June 2017. I paid a Service guy to come and he informed me that the part had a 5 year warranty on it and I needed to contact KitchenAid. Due to the part being very expensive. I called KitchenAid and they sent someone out July 13, 2017. I had to pay another $84.00 for another service call. The service guy has been out 4 times to my house and the refrigerator is still not working. I have called KitchenAid Customer Service several times. Today when I called to complain again... I was told if I wanted to buy another refrigerator from them they would give me 20%-60% off a new one or they could set me up with another Service guy and they would waive the $84.00 Service call but I would have to pay the labor charge but they could not come out for another 5 days. I spoke with Dyondrea with the complaint department today. She could care less. I dont understand how they can stay in business.

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

I have a $2850 piece of fruit in my kitchen that is less than one year old. Its a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.They, KitchenAid, dispatched an appliance technician for diagnostics. Lets start the count off for personal days of vacation stolen by these guys. (1 day) Evaporator fan ordered, and installed 10 days later mid April. (2 days) Load noise and additional ice build up 1 week later, service call scheduled. Same repair guy, different day. Parts ordered to replace faulty fan. (3 days) Two weeks later, installed firmware upgraded circuit board. (4 days vacation) In late June, the ice maker stopped working, service scheduled mid July with new service company and technician. (5 days vacation) Of course, parts ordered again... This time, the technician had them shipped to my house.About 12 days later, we received a parts shipment. We called KitchenAid when we received the parts package, asking when the service company was supposed to be back. They contacted them and they were out the next day. (6 days of vacation) Unfortunately, there were two additional parts being shipped and the repair could not be completed. Should not someone have known this dependency when we called? Fast forward an additional two weeks, now we are in early August and we called the service company again since all the parts are in. They cant come out until Sept 3, and in the meantime the refrigerator is making a very loud annoying noise.So, we called KitchenAid to report it and let them know we could not have the appliance serviced with the previous work order since the service provider stated they were only authorized to repair the ice maker. KitchenAid dispatched a third appliance repair company, who was scheduled by KitchenAid for 8/26, then no call no show. They said they did not receive a work order from KitchenAid, but assured me they could make it tomorrow, 8/26. (7 days vacation lost) The third repair company came out today, 8/27, and said they cant repair the refrigerator until the other company completes their work order. (8 days of vacation) Remember now, I still have another appointment scheduled for 9/3/2013, so count on another vacation day, totaling 9 for now and counting.

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians dont even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

4 years ago when we built our new home, we bought a high end KitchenAid dishwasher - retailed at $1800. The big attraction was how quiet it was supposed to be - and it is. However, in the past 8 months the control panel has gone out THREE times! At $150 for the part, and another $150 for service call and labor to replace it, it has reached the point of absurdity. The cycle times are also erratic. Sometimes it will take 4 hours! to go through a normal wash cycle, and others maybe 2. It has seemed to clean well, and it is quiet. But... the ridiculous lack of dependability makes KitchenAid no longer a desirable product.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor. We had a technician come out and he knew right away it was the sump. He openly said this thing is a lemon which Whirlpool has known about for years and refuses to fix. We asked if we could fix it and his response was Sure, these are one of the parts I carry with me to all jobs because they fail so much. However the repair cost was almost $500 so we have decided to send this piece of junk to the curb and purchase another brand. Whirlpool has lost a customer for life.

We have had the KitchenAid refrigerator for 4 years now, lost over $2000 in food, 12 repair visits so far and we just called for another, and they just dont care. Fortunately we bought the extended warranty but that will be up soon. They should NOT be allowed to manufacture refrigerators. What a way to run a company, they wont even call me back and only an e-mail refusing to anything. Buyers beware.

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

I purchased a new home with a new refrigerator. From day one the refrigerator froze everything. I called KitchenAid who sent out technicians. They have now come out 3 times replacing multiple parts and told us it was fixed. Of course, it is not. I called KitchenAid again who told me that only counts as 1 service call and they would need to send another company. They need to have at least 3 service calls - of course my 3 only count as one. So, back to square one. 4 weeks already with a fridge that ruined all my food and is running up my electric bill. Plus, the companies they send out can only give you a full day appointment and the company they sent doesnt even come in the window set up.I tried to talk to a manager but shockingly one wasnt available. Honestly, the worst customer service and a worthless product. I will never buy KitchenAid but am now stuck with a non-working expensive refrigerator and nothing I can do. You would think that at least a brand new product would work or they would do something about it.

This built in oven is great, looks fantastic, goods exactly at the temperature I set it for, the instructions for care are very easy to understand, the stainless steel front is easy to clean with the Sears cleaner. I am very happy with my new built in oven.

We bought our Kitchen Aid oven to replace the Jenn-air that was in our house when we bought it. We have had the stove one year 3 months and it completely stopped working, in the middle of supper. I am so disappointed. Paid a good chunk of money for it. What a hunk of junk. Never again.

We purchased a KitchenAid dishwasher (Model KDFE304DWH0) on 09/02/2014 from Lowes in Simpsonville, SC. We purchased a 3 year warranty. On 10/05/2016 the dishwasher stopped drying the dishes. We called Lowes. On 10/07/2016 a service tech from WFCC AUTHORIZED SERVICE INC. (ASI) came out and said the (owl??) water sensor needed replacing, and they would order the part(s) and call to schedule replacement. On 10/12 I called ASI and was told they would call me when the part was in. On 10/21 I called Lowes and they could not find out if the part had even been ordered & would get back to me in 7-10 business days. We have now been without the use of the dishwasher for 3 weeks and no repair has been scheduled. Based on my experience, I would not recommend anyone buying a KitchenAid appliance from Lowes.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

In our fairly advanced years, my wife and I Splurged on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAids reportedly High End quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. It’s fairly common. ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Whod O Thought!Then, our Top of the line Dishwasher went to scrap metal Heaven due to its being used too much... Water steam vapor damaged the doors inside control panel. Hmmm... As we have always done, we do our dishes every day as we strangely appreciate cleanliness and a healthy environment in our home which is evidently contrary to KitchenAid’s philosophy of product serviceability and durability standards. I think I get the part where an appliance would necessarily last longer if its not used, thats pretty simple even for me. What I just can’t seem to grasp though is how KitchenAid obtained its reputation for high end quality (as in durability) if their products require virtual non use to maintain any semblance of usability. Are They Kidding? Seriously? And as for the very expensive KitchenAid refrigerator we ordered direct from the factory? It was missing a plastic grill like air disperser part that subsequently caused a complete failure of the entire refrigerator and freezer shortly after the warranty expired. WooHooo... Im so happy, I wish I could say what I really think about KitchenAid and their products but the NSA would lock me up forever. KitchenAid obviously has their piece of the Corporate American Pie. Unfortunately, by most of the comments Ive read, it seems that consumer dissatisfaction will continue to be an ongoing experience for and at the expense of a growing number of very angry KitchenAid customers. Until that is, enough consumers educate themselves en-mass and RE-RATE KitchenAid products to accurately reflect the extremely poor quality and reputation they deserve. Seriously KitchenAid. ARE YOU KIDDING?

Our problems with this dishwasher have been multiple over the 2 years and 5 months we have owned it. The electronic control board went bad almost immediately. This was fixed under warranty almost immediately. A few months later water leaked out of the machine and damaged our floors. We received a letter from KitchenAid owning up to the problem, with our model listed among the problem machines. When I called Customer Service to schedule repair I was told the serial number did not match up and that nothing could be done for us. The latest disaster is the warping, popping and breaking of almost all the plastic parts in the upper basket. Again, KitchenAid refuses to stand behind its miserably made product: I am told that I am out of warranty and that the Extended Service plan I purchased does not cover plastic parts. I will never again purchase a KitchenAid large appliance. I will not deal with a company that refuses to stand behind its product.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

We bought a new Kitchenaid refrigerator French door bottom freezer model # KFIS29BBWH03. The Fan noise is horrible. Sounds like an Ambulance coming down the road. Very unacceptable. We also have ice on the back of the unit inside the refrigerator part which the latest service man, whom we have had four come, said it was a problem with the indoor ice. It also causes the shelves to be wet all the time. The service man has ordered a new computer board for that issue but says the fan noise is normal even though we can hear it throughout the house. Just want to throw this refrigerator in the trash but it was very expensive and if they could fix the noise problem I would be happy. But the noise is driving me up the wall. Wont buy anything from Whirlpool, who owns Kitchenaid and Maytag, again.

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

We purchased our top of the line Kitchenaid Gas Range/Oven in 2019. When we use the locking mechanism to lock the electronic panel on the top, it seems to work properly on the oven but it does not lock the range. As a result there have now been many times we brush by the knob for the gas range and it will begin leaking the gas without the ignite. This has happened numerous times even when my cat walks by, or we brush by the stove, unloading groceries. The knob turns slightly and the gas begins to leak. At one time we had the whole room fill up with gas bc we did not know it was on (we believe our cat must have brushed by) and the 12X24 room was filled with gas. I am working with the warranty team but this is a big safety concern for my family of 4 plus 2 pets.

I do not like my KitchenAid dishwasher! The dishwasher does not clean my dishes!! When I unload the dishwasher, I have to inspect every dish and glass and I end up washing at least 5-6 pieces of unclean dishes. For example, just the other day, I remove a coffee cup that still had hot chocolate residue inside the cup!! It looked like it was never washed and I do know how to load a dishwasher.

I purchased an existing house with a KitchenAid Superba stove/cooktop and microwave combo. Everything worked fine for 6 months until I got the crazy idea to use the self-cleaning mode. The oven no longer heats now. I tested the heating elements and they are both fine. I found out that it is most likely the thermal shutdown fuse, a part that runs about $45-$50 online. I can do the replacement myself but as many others have said, I wont use the self-cleaning mode again. For those who cannot afford the cost for a service call, its a pretty easy part to replace - if in fact that is all that went bad during the self-clean. After reading the hundreds of the same complaints out there, I guess I feel lucky that my oven didnt literally explode and possibly hurt my 3 year old. I would be willing to join in a lawsuit, should a lawyer out there be interested.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

I purchased a KitchenAid French door refrigerator with a bottom freezer. It is now 3 years old. It began to leak so I called for service from the place where I purchased the refrigerator. The repair man immediately told me this was a problem caused by a faulty drain and KitchenAid was replacing the parts free of charge however they wouldnt cover the service charge. I am sure the part which is just a drain costs almost nothing but I will have to pay a huge service charge. When I spoke to KitchenAid I asked why I wasnt notified that there was a defective part before the warranty ran out so that the service would have been covered. The response was simply, We dont do that. Their faulty manufacturing is costing me a lot of money. This is the last KitchenAid appliance I will buy.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

In April 2015 I purchased dishwasher, stove and refrigerator all KitchenAid thinking it was the best. Working condition everything is okay. A month ago I was cleaning the appliance when I saw rust under the stainless coating on the refrigerator. Stove and dishwasher are okay. I called the service, they came to see. They charged me $100 for coming. They said it would cost me $1600 to replace all three doors and there was no explanation why this problem occurred. I would like to know if it happen to someone other.

I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.

We bought a high quality KitchenAid dishwasher that leaked all over the floor 18 months later. Turns out the pump/motor assembly must be replaced at a cost of $459. The company could not care less. Im going to replace the motor assembly myself and I will never again buy KitchenAid even though my newly renovated kitchen was completely stocked with KitchenAid appliances. Ive never had such a problem with any other appliance in my 40 years of home ownership.

We have had nothing but trouble with our new refrigerator (Counter depth refrigerator with French doors on top), which was delivered Aug 14th 2017. By Aug, it quit. We had to get everything out to save it, hauled it to our daughters extra refrigerator and freezer, and it took 3 1/2 wks to get it fixed. The computer board went out and of course, it had to be ordered. We didnt get our refrigerator back until sometime in Sept. Then, just before Christmas, it quit again. Finally got someone out between the holidays to take a look at it, and of course, it couldnt get fixed until the 3rd of Jan because a panel was out on the new computer board. There is a serious design problem with this refrigerator, and KitchenAid will not replace it or refund our money. Not a reputable company! Theyve cut corners on their products and are not the quality they used to be. Steer clear! We are in our 18th home and have had many refrigerators over the years. This is the worst. I also have a brand-new KitchenAid microwave that has been fixed and replaced because it had issues. Just wouldnt buy this brand.

Double oven KERS505XSS has been headache. Service techs have replaced motherboard 3 times. I need to shut off breaker and restart to get working again. Luckily still under warranty. Dishwasher required 3 service visits. Refrigerator -5. All since 2010. Utter garbage!

Purchased a new, expensive Kitchenaid refrigerator. Almost immediately, the door handles started falling off, requiring constant repair. Then, just over a year after purchase, it started to freeze and completely malfunction requiring us to turn off and defrost on a bi-weekly basis. Kitchenaid did nothing to address this. Going to have to buy an entirely new refrigerator.

I bought a new house from a builder in October 2012 which was a new built house. He installed Kitchen Aid Microwave KBMS 1454 SSS-3 which was expensive. Me and my wife are the only 2 members in house and sometimes my niece come to visit us. We were out of the country for total of around 5 months in last 2 1/4 years. We were not using microwave a lot. It means that we did not use microwave for total of two years since we bought the house. The other day I was popping the popcorn and I could not. Microwave was running but it was not popping the popcorn. I searched about this problem online and tried basic things as per the recommendation on web but It was not working. For expensive microwave like this one, it should work for at least 4-5 years. I called the kitchen aid for my complaints and they offered me extended plan for around $300 for one year warranty. I hope company like kitchen aid should take responsibility of their defective unit and help the customers by fixing it without charging them lot of dollars.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

We purchased a new KitchenAid KSBS25TVBL01 Side by Side with ice maker in the door. The design is lousy! The flapper valve is supposed to close after ice is dispensed but it is so poorly designed that it closes weakly. As a result, warm air flows into the ice bin area and starts to melt the ice. It slowly leaks and leaks. Our refrigerator has a wooden panel on the front and water builds up behind the thing. I just took it off today and the wood had swollen so much that I had to gently pound it off. We will call tomorrow and ask for another repairman. Initially we bought this thing because supposedly it was one of the best warranty-wise, but this part of it is junk. We are afraid to use the ice maker so will just shut it off. Based on what I am reading, it looks like the only solution is to dumb the thing and buy another brand. We paid a bunch for this thing and I think have been hosed!

I bought the Kitchenaid KDTE404 (architect series) dishwasher for $900 and had it installed by company who sold it to me. The dishwasher bottom rack was broken, but installer/company repaired it within a week. The rack system is crap. Has plastic inserts with ball bearing. Inserts get hard, breakoff and ball bearing fall out. After 30 months the top rack fell off due the roller assembly breaking. Bottom rack has same issue. Cost for replacement of upper and lower assemblies parts alone were over $350 with discount. Dishwasher must be completely un-installed to replace assemblies. Dishes come clean, its very quite, but if the racks fall out/down while loading, its not really a good product. I can break my own dishes thank you very much. Next repair gets it booted to the side walk.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

KUPD02CRBL3 Dishwasher starts and after a few minutes the door pops open and it stops... Sometimes when I clean residue near bottom of the door or keep object away from vent in upper left of door, it will run. Unit is 7 yrs old. It has great capacity, is quiet and cleans well... just would like to know what the heck is going on with the door.Updated on 09/25/2015: I used the diagnostic to reset maintenance cycle that was located on the backside of the bottom plate of the dishwasher. So far its working well. Hope this helps everyone... also going to clean out area inside under spray wand to make sure there is nothing in pump area.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.There have been many reports of this malfunction but KitchenAid has not put out a warning to consumers, much less tried to correct it. It is time for a class action lawsuit for Federal and State consumer protection agencies to become involved before someone dies due to this defect.

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

I have owned the KitchenAid refrigerator since 2000 and have not had a day's worth of trouble with it. The refrigerator section is on top, and the freezer, with 2 pull-out shelves is on the bottom. Items stored in either section are easily accessible. The refrigerator has no water maker or any other fancy do-dad, but does have an ice maker located in the freezer. When it has to be replaced, I will definitely look for another KitchenAid refrigerator.

We purchased a KitchenAid dishwasher after our Maytag Dishwasher died after 5 years. I was leery about buying another Whirlpool product but the reviews were good and it was bigger than the comparable Bosch dishwasher. The dishwasher does NOT clean the dishes. We have had 2 techs out (1 from the store, 1 from Whirlpool), taken 2 days off, bought 4 different types of detergent, tried each suggestion that was made (use powder, use pods, run hot water, dont run hot water, dont rinse the dishes before putting them in...) and NOTHING works. I have called Whirlpool and the reps are civil but not sympathetic and keep repeating suggestions that have already been tried. I will never purchase a Whirlpool product again. BUYER BEWARE!

I am disgusted with KitchenAid! We purchased a refrigerator and it delivered at the end of March, less than 90 days old. The refrigerator just stopped working and now they are telling us they have no one to service our refrigerator until July 9th. This is 3 weeks away. We are an hour and a half away from Denver. They need to send up someone from Denver or give us a working refrigerator. They want to call us back within 3-5 business days. This company has the worst customer service I have ever seen. Plus we have lost over $300.00 in food product which they take no responsibility for the loss.I am reporting them to Consumer Affairs. I encourage everyone not to purchase any KitchenAid product ever! They could care less about their customers. It needs to be made right! I will message this information to multiple websites and consumer groups. They keep saying information is not available to the customer when asked who is servicing us! They wont give out any phone numbers and say our service provider is on vacation until July 9th! They do not care about the customer!!! Do not ever purchase any KitchenAid product! This company is a farce!

After Katrina devastated our home, we lost everything. My husband and I didnt have much to repair our home so when we had to select our major appliances we knew they had to last a very long time. We believed in the KitchenAid/Whirpool company. We purchased the stackable washer and dryer, dishwasher, microwave, stove and french door fridge. Within the first two years the microwave went out. The cost of the repair was half the cost of the microwave. After that the fridge went out. We paid $265.00 for the repair. The following year the fridge went out again with the same cost in repair. Year 4 our washer went out with a part costing over $300.00. That same year my oven thermostat became a problem with a bill of $100.00 just to look at it. Now today after paying $198.00 for a repair guy to look at my fridge (which continues to run at 54 degrees) we learned that it will cost over $800.00 to fix the freon hose which is located behind a bunch of other parts and compressor.We trusted this company but it has been an expensive nightmare!!! We can not afford the repairs and the additional cost of wasted food and trips to the local laundromat each week. PLEASE DO NOT BUY ANY PRODUCTS FROM KITCHENAID/WHIRPOOL!!!! IT IS A WASTE OF MONEY AND YOU WILL SPEND JUST THE SAME ON REPAIRS. THIS IS A NIGHTMARE MY FAMILY LIVES EVERY DAY!! THEY SUCK!!

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other peoples comments, my big error was in purchasing it!

Almost exactly one month past the one year warranty, our KitchenAid Refrigerator/Freezer Model KRSC503ESS is having intermittent freezer issues. Came home from vacation to find water leaking from ice bin because temp inside compartment was well above freezing. Had hoped appliance store would stand behind product but did not/would not and passed it on their contracted repair service. I thought I was upgrading to KitchenAid when spending $2600. Thought I was buying years of satisfied ownership. I was wrong on both accounts. Fortunately (for the time being) the purchase was made through AMEX and we are hoping their warranty extension will see us through this matter. Regardless, I had much higher hopes of quality from KitchenAid.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

Have a two month old microwave that’s broken down twice. Two months old, called KitchenAid multiple times for service. After the last break down we contacted KitchenAid again. We wanted a replacement their defective product. But that is not their KitchenAid’s policy. Their policy’s is to send a repair person out and try to fix their mistakes. That’s until it’s out of their “1” year warranty. “DO NOT BUY FROM THIS COMPANY”. Forgot to mention, KitchenAid has a very rude customer service department. You can hear them snickering at you when you’re on the phone trying to get help. -- Don, a certified multi KitchenAid appliance buyer. Never again.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

I got a new KitchenAid refrigerator from Home Depot. It took 4 weeks to be delivered. Then just 3 weeks it broke, nothing works. I call KitchenAid customer service only to be told their computer system is down and there nothing she can do. So I ask to talk to a manager and she hang up on me. Really just brought a 4000 dollar refrigerator and this is the way I get treated. Do yourself a favor and dont buy KitchenAid.

Purchased a top of the line dishwasher from Kitchenaid and in less than 2 years it stopped working. I only use it maybe once a week. Was told it was the pump and the motherboard needing to be replaced. Basically the whole dishwasher. Cost me $400, which I wouldnt have paid but it was $100 for their guy to drive out. My main complaint, though, is their horrible customer service department. They are so rude and could care less. DO NOT BUY FROM THIS COMPANY!!!

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

Bought the Kitchen Aid French Door Counter Depth (Model KBFS20EVMS9) from Lowes in Feb. 2012, and the 4 year extended warranty. It just started leaking on the floor, had the drain tube replaced. Leaking stopped but freezer is STILL forming ice inside. And I have no water feature or ice cube maker so I dont understand what the deal is. Maybe just a shoddy product? Another service call is scheduled. I get a feeling this isnt the last of it. I may end up hiring two strong guys to haul it down to Benton Harbor Michigan and dump on their front doorstep.

Second time around that KitchenAid dishwasher has failed at 5 years. Main issue which I see repeated in reviews is the inability to clean dishes. Have tried multiple ways to clean holes to ensure water is getting through but with no success.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

We bought a very high end Architect series very expensive side by side. Just moved into new house. Awful smell in fridge soaks through food and food then tastes bad. Exceptions are if food is in glass, aluminum, or heavy plastic (not plastic wrap/bags). Water undrinkable. Ice not usable. Smells terrible when opening the door. Purchased through very reputable large distributor who verified on two separate service calls this was fact and made sure not due to other issues. We are using a small backup fridge.Distributor has been calling frequently to KitchenAid rep/service to resolve. KitchenAid has not responded for 13 days since filed complaint. Since installed during building process, not simple to return. Have had other KitchenAid appliances in the past that we were very satisfied, but this is completely unacceptable. We have bought high end appliances from other companies several times and experience is completely different.

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.