Innovative design, handcrafted with care, unique to each installation. From private luxury homes, to hotels, casinos, restaurants, and other public spaces, a fire feature is the heart of every warm and inviting space.

Gas Fireplace Troubleshooting

Noisy Pilot Flame  
Locate pilot adjustment screw on the gas control valve. Flame is decreased by turning the adjustment screw clockwise. 

The pilot won’t ignite  
Disconnect remote wires and try to light pilot. If the pilot now works, remote connections are faulty.  

Main Burner won't light  
1. Check the wiring. 
2. Check the wall switch for proper connection. 

Pilot Igniter won't spark  
1. Check the MAIN ON-OFF switch (typically located below the valve cover) and turn it ON. 
2. Ensure main power is ON or new batteries are installed in the remote control and backup battery pack (if available). 
3. Check the 3.15A fuse in the control box and replace it if necessary. 

Pilot Igniter sparking, but the Pilot burner will not light 
1. Verify the Inlet and Manifold Gas Pressure are within acceptable limits. 
2. Check all connections to the gas valve. 
3. Check connection to the stepper motor (if available). 

Pilot lights, but the Main burner will not Light 
1. Check and verify all wiring connections. 
2. Verify the inlet and Manifold Pressure are within acceptable limits. 

Pilot lights, but the Main burner will not Light and igniter continues to spark 
1. Check the Pilot Flame Sensor Rod and clean it with steel wool or similar. 
2. Check the Pilot hood and clean it with steel wool if dirty. 
3. Adjust the pilot flame using the pilot adjustment screw if the pilot flame is too long or too short (Flame should fully engulf the sensor rod and must be stable). 
4. Check and make sure the ground wire from the pilot is connected to the fireplace body. 

Fans not working  
1. Ensure main power is ON (fireplace may be operating on backup batteries). 
2. Check the 3.15A fuse in the control box and replace it if necessary.