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Nexgrill Appliances
Nexgrill Appliances

Nexgrill Appliance Repair

It's a fact: food with a story just tastes better. That's why Nexgrill sets out to document real stories of people who take a different path to grill. Discover the tastemakers and adventurers who inspire us to burn brighter and stronger in the Nexgrill documentary series, Beyond The Flame.


Gas Grill Repair

The Grill Won’t Turn On
Whether your grill has a push-start igniter or is battery powered, there might come a time when your grill isn’t turning on or heating up like it used to. A grill that is battery operated sometimes needs a simple battery replacement. However, those with push-start igniters that won’t generate an initial spark could either mean that the igniter is clogged, it has a faulty button, or it needs a wiring repair. If it’s just a clog, you can easily find the affected igniter by removing the cooking grates to inspect the burners and clean them if needed. If it seems that the problem is button or wiring related, then you might need to contact a service technician to get these parts replaced. 

The Flame Won’t Stay Lit
If your grill is turning on but the flames repeatedly extinguish, it could be caused from one of three common issues. First check and make sure that the grill is preheated properly and ready for a flame. Then, ensure that the tubes that connect the burner to the control valve are positioned directly over the valve orifice. Finally, make sure those tubes are clean, clear, and free of blockage. If the flame still remains in its stubborn ways, the igniter itself might need repaired or replaced by a service technician. 

The Grill Produces Black Smoke 
When your grill is producing a massive amount of smoke, especially black smoke, this usually means that it’s time for a cleaning. Excessive build-up of grease on your grill will not only smog out your kitchen, but it can also create a toxic black coating on your food. If black smoke is what’s holding back your grilling efforts, give it a good cleaning beforehand then preheat the grill for 15 minutes. This will help burn off any unwanted residue from previous use. If you are still seeing that ugly black smoke after cleaning, check and clean the venturi tubes and air shutters to make sure that it is producing a proper gas-to-air mixture. 

The Grill Is Making Strange Noises 
It’s common to hear a strange humming noise come from your grill. This sound is usually a result of environmental factors, such as air temperature, pressure or humidity. Sometimes humming noises can even mean that the gas tank is low or too full. If you are noticing that your grill is making unusual sounds, it’s important to first check your grill for any leaks. If the grill is leak-free, it could just mean that an air bubble is trapped in the gas hose. Your owner’s manual will most likely contain instructions on how to purge the hose. If the humming noise accompanies the alarming smell of propane, it’s time to turn the grill off completely and call a service technician for a professional inspection. 

The Flame is Yellow or Orange 
This problem is similar to that of black smoke, as it’s usually a result of a clogged venture tube. It would be beneficial to check the control valve and the tubes for any obstructions that might disturb the flow of the fuel. If you find that the tubes are just misaligned, you can easily adjust them by following the instructions in your owner’s manual. 

The Grill Cooks Food Unevenly 
The main culprit for a grill that cooks unevenly is a blocked burner. It’s very common for excess drippings to clog the ports along the sides of the burners. Check around the burners to ensure that they are producing a flame and use a wire brush to remove any deposits and promote a normal gas flow. 
As with all commercial cooking appliances, it’s important to make sure that you are always practicing safe habits when troubleshooting a malfunctioning grill. Before inspecting any of these common issues, be sure that the tank valve is turned off, the grill is disconnected, and completely cooled down. 

SOURCE: cpsohio.com



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Product Reviews:

Grill is amazing, the shipper had more for sale than stock....:-(
Grill is amazing, the shipper had more for sale than stock....:-(
Published: August 24, 2019
Sean Merritt
Source: amazon.com

I bought this to replace my Weber model that I gave away. This brand is the
I bought this to replace my Weber model that I gave away. This brand is the best comparison to that brand. The grill has infrared grates that prevent the flames from popping up and burning the meat. The girl has 6 burners and a pot burner. The grill is easy to clean and use. There is a grease catcher tray that can be lined with foil for easy disposal when done. I can also easily find the parts just in case I need to replace something. The gas tank is easy to put in and hook up. The temperature gauge works great, The grill is ready to work in minutes and the push button ignition is battery operated. The stainless steel exterior just needs a quick spray with the water hose and it's ready to go.
Published: June 19, 2015
Jennifer of Kent, WA
Source: consumeraffairs.com

I think my Nexgrill is a beautiful grill because of the design and especial
I think my Nexgrill is a beautiful grill because of the design and especially because of the color (mocha), which matches our patio furniture. The extra bells and whistles such as the electric rotisserie, led lighting on the knobs, and letting me know how much gas is left in my tank are great!
Published: June 13, 2015
David of Greenwood, IN
Source: consumeraffairs.com

I loved the grill. It was so appealing to the eye once I caught sight of it
I loved the grill. It was so appealing to the eye once I caught sight of it at the store. I just had to have it! My friends and neighbors always compliment me on it when they come over. It is so easy to use and I cook with it multiple times a week. After using it, I would never use any other grill again. I like how it has 5 burners on the one that I bought. It is a sleek stainless steel, matching the aesthetic of my outdoor entertainment area. It also came with some cooking tools which came in handy. The grill is perfect the way it is.
Published: September 30, 2019
Skyler of Muskogee, OK
Source: consumeraffairs.com

I love the product, it is very user friendly and easy to use. I have no pro
I love the product, it is very user friendly and easy to use. I have no problems with it and would recommend the grill to everyone I know. The price is great and the products lasts a very long time. I have been using this brand for over 4 years and I am very happy with it. You can not go wrong using this brand! The features that I like about the grill are endless. Some of the features include that it is lightweight, so easy to move around and use in different areas of my backyard, it is big enough on the inside to fit a really amazing amount of food on it and it also has different levels so I can grill the bread on top and meat on the bottom. It has not once broke down on me. I am very happy with the way it is built as is. The only thing is on the top level where I grill the bread maybe make that portion a little wider to fit some more items.
Published: September 30, 2019
Maria of Brea, CA
Source: consumeraffairs.com

This replaced a Charbroil that I liked a lot. Had to replace the burners on
This replaced a Charbroil that I liked a lot. Had to replace the burners on the Charbroil after first year or so. The burners on the Nexgrill look a little heavier. The Nexgrill also has a removable bottom tray that should make it last longer as you'll be able to clean it. The only thing inferior to the Charbroil is there is no bottom shelf for the propane tank. It rests on the side rail.
Published: June 25, 2019
Tony of Summerville, S.C
Source: consumeraffairs.com

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