Twin Eagles makes a remote control, twin stage, gas overhead outdoor patio heater in Cerritos, California, USA. Twin Eagles also manufactures two electric outside heaters.

Gas Patio Heater Troubleshooting

Igniter sparks but the pilot burner will not ignite and the igniter goes to lock-out.  
1. No gas supply to the pilot. Check if the gas supply valve is turned on.  
2. Air trapped in gas line (VERY COMMON DURING INITIAL START-UP). Turn on the remote control 3 times to purge air. If unsuccessful, disconnect the gas hose from the heater inlet and purge air until you smell gas. Then reconnect the gas hose to the heater inlet. 

Igniter gives very weak or slow sparks.  
1. Low battery in the battery pack. Open the heater control panel and replace 4 AA batteries.  
2. Ground wire is not connected. With the control panel open, check if the green wire is grounded.  

Remote control (transmitter) will not communicate with the heater module (receiver)  
1. Low battery in the transmitter. Replace 2 lithium batteries (3V).  
2. Low battery in the battery pack or battery pack is unplugged. Open the control panel and check if the battery pack is plugged in or replace 4 AA batteries.  
3. Module switch is set to OFF. Make sure the module switch is set to REMOTE.  
4. Remote is not synchronized with the module. Synchronize remote.  

The remote control communicates with the heater but the heater will beep and no sparks to pilot.  
1. Pilot sensor is damped or wet. Installation must be located in dry condition.  
2. Defective pilot sensor. Replace pilot burner assembly.  
3. Low battery pack. Replace 4 AA batteries.  

The pilot turns on and off. Burner turns on and off  
1. Windy condition. The pilot sensor senses flame inconsistently. Do not operate equipment until the wind dies down or the heater is relocated to less windy condition.  
2. Pilot flame is too small for flame sensing. Increase pilot flame such that flame surrounds the pilot sensor rod.  
3. Heater is installed reversed such that the pilot sensor is below the pilot flame instead of above or even to the pilot flame. A correct installation such that the gas inlet is on the left side of the heater for proper operation. When the gas inlet is on the left side the pilot sensor rod is above the pilot burner.  

The pilot burner stays on after the heater is turned off.  
1. Defective gas valve. Contact a local dealer to replace the gas valve. 

The heater valve will not switch from Hi to Low and vice versa  
1. Low battery pack. Replace 4 AA batteries.  
2. Ground wire not connected. Connect the ground wire to the chassis and remove and re-install 4 AA batteries to clear memory.  
3. Defective gas valve. Contact a local dealer to replace the gas valve.  

Batteries in the battery pack drain fast.  
1. The battery pack is switched to DC MOTOR instead of LATCHING SOLENOID. Make sure that the battery pack switch is set to LATCHING SOLENOID.  

Front grille deteriorates  
1. Tip angle exceeding 30 degrees such that products of combustions vent out to the front grille instead of out the top of the heater. Correct installation and make sure only radiant heat passes through the front grille. 
2. Windy condition. Excessive wind disrupts the flow of combustion products such that combustion products flow through the front grille instead of out the top of the heater. Locate heater in less windy conditions.  

Burner makes loud rumbling noise during operation. Burner does not glow and flares out.  
1. Damaged burner. Contact a local dealer to replace the burner.  

The heater operates but makes continuous beeps.  
1. Module exceeds designed operating temperature. An improper installation such that products of combustion flows through the front grille instead of out the top of the heater. This could be due to exceeding the 30-degree tip angle or windy conditions. A correct installation such that only radiant heat passes through the front grille.