Miles Industries Limited was founded in North Vancouver, British Columbia, Canada in 1977 by Garry and Barbara Miles. An opportunity arose to sell woodstoves by a company Garry and his father Edgar previously represented in the 1960s. Garry and Barbara enlisted their oldest son Martin and Garry's sister Marilyn to get the project rolling. The objective to build upon the Miles' family experience in the home heating industry. In 1984 as volume grew, Miles Industries obtained the exclusive Canadian distributorship for Valor products and the first Canadian Gas Association (CGA) Certified products arrived for sale on a national basis.

Gas Fireplace Repair

Valor manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Valor appliance repair from experienced professionals, your local Appliance Helper can help.

The Gas Flame is Low 
A clogged or faulty burner can cause performance issues resulting in a low gas flame. In addition, carbon build-up, gas residue, and debris can inhibit the burner’s ability to function correctly, leading to premature failure. If cleaning the burner doesn’t solve the problem, it may need to be replaced. 

Check the thermocouple or thermopile 
The thermocouple is an electrical sensor between the gas valve and the pilot light. It measures the temperature to determine when to ignite the fireplace based on your thermostat setting automatically. Newer gas fireplaces have a thermopile that performs the same functions as a thermocouple in older units. Since the thermocouple and thermopile are temperature sensors, sometimes the fix is as simple as adjusting the thermostat setting for your gas fireplace. First, try raising the temperature setting to see if your fireplace ignites. If it still doesn’t ignite, the thermocouple may need to be tightened or readjusted. Make sure it is screwed on tight and in the proper position. If the fireplace still won’t go on or the pilot light keeps going out, the thermocouple or thermopile may need to be replaced. 

Strange Odor Coming from the Gas Fireplace 
It is perfectly normal for a gas fireplace to emit a slight odor. When you have a new gas fireplace installed, you may smell the factory chemicals and paint burning off when you first light the fireplace. It is temporary and will dissipate. However, if you smell a rotten egg odor, your fireplace may have a gas leak. Immediately evacuate your home and contact your local gas utility for emergency service. 
Small animals, soot, debris, and vent or chimney moisture can cause a foul odor in the fireplace. Your gas fireplace can also pick up other scents like pet dander, cigarette smoke, and household cleaning products, for instance. 

Check the pilot light 
One of the most common reasons a gas fireplace won’t turn on is often an extinguished pilot light. A strong downdraft, an interruption in the fuel line, or a build-up of soot and dust can cause the pilot light to flame out. If the pilot light is off, follow the manufacturer’s instructions for lighting the pilot in your gas fireplace. 

Check the circuit breaker 
Gas fireplaces have a fuse for the electronic ignition system, and a power surge may have tripped the circuit breaker preventing your gas fireplace from igniting. If the circuit breaker is off, flip it to the on position. 

Is the fireplace gas valve turned on? 
There is a gas valve in the fireplace. Turning it off stops the flow of gas into the fireplace. First, check to ensure that the gas valve is OPEN and that it is in the ON position. 

Check your propane tank or natural gas line 
Ensure the propane tank valve is also open and there is sufficient gas in the tank. If you have a natural gas line, verify that the main shutoff valve is also Open. If the main gas line is open but isn’t delivering gas, contact your local gas utility company to determine if there is an interruption in your gas service.