Miles Industries Limited was founded in North Vancouver, British Columbia, Canada in 1977 by Garry and Barbara Miles. An opportunity arose to sell woodstoves by a company Garry and his father Edgar previously represented in the 1960s. Garry and Barbara enlisted their oldest son Martin and Garry's sister Marilyn to get the project rolling. The objective to build upon the Miles' family experience in the home heating industry. In 1984 as volume grew, Miles Industries obtained the exclusive Canadian distributorship for Valor products and the first Canadian Gas Association (CGA) Certified products arrived for sale on a national basis.

Gas Fireplace Troubleshooting

What if my fireplace won't turn on? 
If you have followed all instructions for your remote control or wall switch and your fireplace still won't turn on, the batteries located inside the wall switch kit may be low and need replacing. If the fireplace still won't turn on after that, call your dealer for further information. Your fireplace may require service by a qualified service technician.  

Why does my pilot light go out when I leave the house for extended periods of time? 
Your fireplace has a built-in safety shutoff. If the flame height does not adjust for 7 days, the fireplace will automatically turn the pilot off, and would need to be turned on again using either the handset or wall switch. 

Why doesn't the fireplace turn down when it goes above the temperature I've set? 
Rather than constantly turning your fireplace up and down, the temperature feature of your remote control is designed to efficiently give you a smooth maintenance of a comfortable temperature. With this you may fi nd temperature fluctuations beyond the set point to varying degrees, depending on installation and room size. 

When I start my fireplace, the flame is blue or transparent, is this normal? 
This is normal, your flame will take on a more yellow/orange appearance as the fireplace heats up. 

When I start my fireplace, the flame is dirty or black, is this normal? 
No. This is possibly caused by a blocked opening in the burner which can be cleaned by vacuuming it. Call your dealer if the problem persists after cleaning. 

I've just started my fireplace for the first time, what is that smell? 
When operating your fireplace for the first time, some vapors may be released due to the burning of curing compounds used during manufacturing. They may cause a slight odor and could cause the flames to be the full height of the firebox, or even slightly higher, for the first few hours of operation. This is perfectly normal. 

When I operate the fireplace, why do I suddenly hear a faster series of beeps than usual? 
This is an indication that the batteries in your fireplace are getting critically low (not the batteries in your remote control handset, but the batteries in the battery holder beside the wall switch). 

Why do I hear popping or snapping noises? 
As your fireplace heats and cools with normal use, its metal parts will expand and contract, which may cause some noise. This is perfectly normal. 

Why do I hear whirring noises? 
As you start or adjust your fireplace's flame, the control valve motor turns to adjust the settings. This is perfectly normal. 

I dropped some pieces of embers under the fi replace while cleaning, is this dangerous? 
No. The embers from the fuel bed are not flammable and will not impact the operation of your fireplace. If this happens, vacuum them up when you clean your fireplace. 

There is condensation on the inside of the glass, is this okay? 
This is normal when the fireplace first turns on, and will disappear naturally when the fireplace heats up.  

There is a white film on the inside of the glass, is this okay? 
This happens due to composition of the gas from your supplier. A byproduct of the combustion process in a gas fireplace is a mineral which can appear as a white film on the ceramic glass window of your appliance. Clean as soon as possible (when the fireplace is cool) so it does not bake onto the glass with time and become permanent.