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Well I have used DeWalt power tools for about 5 years now and I'm very pleased with the performance of the tools however the battery model number DCB 203 in my opinion is junk this is the battery with the charge meter they came with my purchase the DeWalt drill and impact gun and also came with my combo pack I purchased after about two months these batteries will no longer hold a charge for longer than four or five minutes and it only took 10 minutes to show a full charge these batteries if they haven't already should be taken off the market I have three of these batteries that are no good to replace them was going to cost me around $300
I do note this is not a verified company as of yet due to it not being claimed, still credit is due to the company. My reason for a perfect star rating is simple, I was gifted the DeWalt XR 2 x 1.5Ah Li-ion Cordless Combi drill & impact driver by my Grandad, the product was clearly already well used and I know my Grandad had it for at least a year. I have almost had them for a year and never had any faults and they are super reliable especially for basic users for around the house DIY jobs. I would highly recommend for those with basic DIY needs. The power of the impact driver is by far my favourite thing about the set.
Started buying these tools after the drill I bought 10 years ago has not let me down once. Now, I have a good selection of dewalt tools, and the quality is amazing, will continue to buy to, but I can't comment on the customer service as I haven't needed to contact.
Couldn’t be happier with my dewalt drill and tire inflator.
Very good customer service from Dewalt. I had a faulty drill which was being repaired for the second time since purchase, Dewalt have now given me an upgraded new drill as a replacement. Good communication and very short call waiting time.