Fisher Paykel would not replace a part that is needed for a fridge that is 4 years old! I have a warranty company that will fix it and Fisher Paykel refuse to send the part over to me. Also, this fridge does not hold its temperature. You need to keep a thermometer inside at all times. Customer Service is appalling and rude and would not send the part to me for my warranty company to fix. This is the worst product I have ever purchased!

I purchased a Fisher Paykel washer and dryer in June 2006. One month before the warranty expired (in May 2008), the pump in the washer went out and was leaking water from underneath the washer onto the floor. That pump was replaced at no cost to us. However, in August 2009, the pump again went out and was leaking water all over the floor. That pump was not under warranty and we had to pay for it along with an $80 service call! Right on time, in November 2011, the pump went out again and was leaking water so another $80 service call and the pump was $190. I know others who are having similar problems with this washer and the pump and Im telling everyone I know, Do not buy this brand of appliance (not washers, not dryers, not dishwasher or refrigerators) because they dont last.We now have more money spent on repairs than the cost of the washer so were thinking well buy a good ol Kenmore next time!

Fisher Paykel DD603 - I doubt that I will ever own a different dish washer. The simplicity, efficiency, reliability, and overall low cost of ownership is remarkable.

This is our 2nd DishDrawer Dishwasher from Fisher Paykel, and it works great. Smooth, quiet operation where you dont even know its on. Dishes come out clean with no problems. This is one of two dishwashers in our house and it is used for smaller loads or overfill from our main dishwasher. Easy self-installation. Would recommend it to anyone. Received an additional 2 years parts and labor warranty from Fisher Paykel as a promotion for a total of 3 years.

I booked a service with Fisher and Paykel for a repair of my dish drawers, purchased in 2017. The repair cost $334 and it broke 2 days later. When I phoned, the customer service representative hung up on me when I asked for a refund. When I called back, I was only offered a partial refund and I am still $118 out of pocket for a repair that lasted 2 days. The dishwasher cost over $1500 so I certainly expected better. Unfortunately this is not the first issue Ive had either. Beware.

We received a new dishwasher because there was a problem with the old machine. We had our machine for 6 or 7 years. We like Fisher & Paykel because of the two drawer dishwasher. We dont have to bend down to put the dishes and it was convenient for us.

I was quite surprised to read the negative comments about Fisher Paykel! After being a brand loyal kind of gal, everything I owned appliance wise was Maytag. After my Maytag dishwasher, washer and dryer broke down 4 times in a year. I decided it was time for a change. I went to my local appliance store and was just about to purchase a new washer/dryer when the salesman tried to sell me an FP. I had never heard of FP before. The salesman made quite the pitch. When I continued to shy away, finally he told me if I tried the units and didnt like them, within 60 days he would exchange both units. Okay, I gave it a shot. I love my FP washer/dryer so much I bought their double drawer dishwasher. I had to call for service once for the dryer and once for the dishwasher. Both were relatively simple problems that were fixed within 20 minutes of the serviceman entering my house. I would have to say I highly recommend Fisher Paykel.

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied. It took hours to get the supervisor Richard to call me back. He said he did not know why it had been denied, though I was told he was the person who denied it and he said that he would order me a new dishwasher, that he was a consumer and understood how things went wrong in this day and age. A few days later I heard from the appliance store where I bought the dishwasher and was told it would take 1-2 weeks. It has now been over 2 weeks, so I called this morning, on hold for 40 minutes, spoke w/ Cindy. She said I would be updated today. I called Richard 2 days prior and left him a message the next day too, never returned my call. Today he called me, I missed his call, emailed me he was in meetings and unreachable. Did not hear from Fisher Paykel, so I called the appliance store. They told me Fisher Paykel said the dishwasher was sent to be there on July 23. Today is July 28, and it is not there.We have a problem, not like Fisher Paykel has noticed. I called Fisher Paykel around 4pm, got through immediately, spoke w/ Cindy. She said that I was not speaking to her in a nice way. I explained how frustrating it has been dealing w/ her company and nobody follows through. She said she was going to follow up w/ Richard and get back to me. Never heard from her. This is has been a horrible experience - I have wasted countless hours on this issue. I am still without a dishwasher and am shocked at the horrible customer service. This is a very expensive appliance. I expected so much more. This is the 3rd dishwasher in 17years, all Fisher Paykel dishwashers that I have replaced. I should have learned my lesson.

I must be one of the few to have a positive experience with F&P. We purchased a washer/dryer set in 2003. We still have the dryer but are on our second GWL11 washer. The first one lasted 10 years. In that time it was subjected to hard water and a family of four. The pump is definitely the weak link, as I replaced at least two in that time. Also had to replace a water inlet valve. The new pumps come with a inline fuse to install on the harness to the controller to prevent it from getting ruined if the pump shorts out. None of the repairs were done in warranty. F&P washers are very easy to diagnose and repair so I have been able to do all my repairs. After too many large loads and 10 years of hard water the strut rods that keep the drum in balance wore out. I found a super clean GWL11 for $80 on CL to replace it. We now have a water softener so this machine stays cleaner and cleans more efficiently.I saved parts off the old machine for future repairs. I did change the pump not long after I got it. Now three years later that used pump went out, this time the windings shorted out, taking the controller with it. I blew off installing the inline fuse, so this could of easily been prevented. I bought a new pump for $110 and installed my used controller and its running just fine again. I know this all sounds like a nightmare of repairs, but if you are able to be a little bit inclined to take on a challenge you can save a lot of money on paying the repair person. I dont have a lot of money laying around to buy new appliances every few years. From the reviews I read, many new high efficiency washers dont clean well and are repair prone. When I do break down and buy a new one sometime in the future, I will definitely consider F&P again, along with Speed Queen.

We have had the washer dryer set about 4 years. A year ago the alleged timer switch went out. We called Fisher Paykel. They told us to pay for a service tech to inspect the dryer and let them know if it’s faulty. Then if so, they would replace. I went through the steps they asked and had the switch replaced at no cost to me. A year later, I am having the same problem. They don’t sell this dryer any longer. And again, they want me to pay for someone to come out and inspect and let them know if the switch is faulty. Really? Just like the other complaints, I really don’t think having the same issue and having to wait several weeks for repair is reasonable, nor is it reasonable to have to pay for the service call out of pocket and now having to take off work for the same issue they fixed a year ago.

The Fisher & Paykel dishwasher came with the motorhome I bought. What I like is its quiet but right now, it was missing parts and theres a broken piece that Im waiting for another part so Im not too crazy about the quality control.

F-P Top Loading Washing Machine - I would never buy a F-P Product again. We purchased our machine from a local appliance store. After 3 years, the pump broke because a coin had been left in a pocket and got into the pump. We have been waiting for more than three weeks for the part, and the store said the labor cost to install the new one will be high. A machine that will be ruined by a coin slipping into the pump is not a good design. Also, this machine cannot handle anything but a light load before becoming unbalanced.

We purchased the refrigerator on July 2, 2013. Fisher Paykel seems to be one of the few manufacturers with boxes narrower than 35. Today is July 6, all is set up. Its been running for 3 days. However, the cold water dispenser is not dispensing ice water. The water is at 62.5 degrees Fahrenheit. That is the same temperature of the water from the tap. We have well water which comes out at 62.5 degrees Fahrenheit. So the water is not being chilled. I may as well drink from the tap. How do you get this water colder? It wasnt necessary for us to purchase this model if the cold water dispenser doesnt chill the water. What is the design rate of ice cube production?

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to practice on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

A girlfriend of mine had the two drawer dishwasher that she bought about 5 years ago and I just loved that. So when we went to remodel our kitchen, we put in Fisher & Paykel dishwasher. We also have the DCS stove and microwave or cooktop, microwave & oven. All of our appliances are Fisher & Paykel. Everything was good until just recently when we were not too happy. We had to wait 3 weeks to get a part for our oven that stopped working and its only 6 months old... We like the actual appliances. Its just the fact that its so long to get any kind of parts in and then we had also paid for the extended warranty on them so we paid quite a bit extra just to have them and then had to deal with waiting.

After buying our 2008 washer and dryer set and after the first use, I should have asked for a pick up. I washed a blanket three times and still got black spots (possibly lint, but wouldnt come off) each time. Weve also had the dryer fixed so many times I cant count. Heating element has been replaced and needs to be replaced again less than a year later. I cant say how unhappy I am with the purchase of this expensive set. I should have gotten a GE. At least, they last for five years with no problems!

I surprised my wife with a brand-new Fisher Paykel double-drawer dishwasher because I got tired of cleaning and servicing her old one. They are not inexpensive. Within one month, the start button receded into the chassis. The service person found that the lighted collar around the start button was made of cheap plastic and had simply broken making the machine inoperable. I would think for the amount of money that durn machine cost, they could afford to at least make the plastic parts durable enough to last more than a month.

Happy to own such a quiet dishwasher! The idea of two drawers is great for choosing using just one and doing a quick load or using both drawers to do a larger load. Finding it difficult to load small bowls with the layout of rack but overall give it an excellent rating.

We remodeled last year and purchased a DCS refrigerator, rangetop and double oven after much research. The refrigerator is great! We love the space and the layout! The rangetop is wonderful - my first experience using gas, and I love it! Our ovens are a different story. After 6 months of use, one of our ovens stopped working properly. Since we live where there are no warranty repair available, DCS sent their regional person. He fixed the oven, but a week later, it quit working again. We are still waiting to hear back from him. Very disappointed in the oven. Hoping to resolve this as quickly as before.

The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers. Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawers top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle. The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwashers best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product. By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

After purchasing a competitors washer and dryer with problems (two washers leaked and we found out that the manufacturer had a repair kit in place) I chose to switch to your appliances. They were less costly than the original purchase and to date Im in love with their performance. I have recommended them to others who were in need of new ones and suggested that they stay away from the other brand.

I have a bottom mount freezer drawer that cannot open but a few inches. Getting through to customer service has been fraught with games of long hold times, getting disconnected when I ask for a supervisor or info on my repair. As I am in the United States, there is no local customer service. All calls are routed to New Zealand. Emails are ignored. My call records get lost. Nothing on the record anymore. We have no log of your inquiry. Calls to their authorized local repair company go unanswered. A second local company warned me that it would a long time until it can get fixed because they too cannot get through to F&P or their techs or get a hold of the parts. Complete frustration. After reading only some of the reviews here, it seems to be a common complaint. Nice looking product but it means absolutely nothing if it cannot function. No company is perfect and I expect hiccups but the run-around here is incredible. My only recourse is to start recording my conversations with the false promises I am given along with posting a review video on social media showing the drawer problems. My hope is to discourage anyone from buying an F&P appliance as the service when needed (and it will be needed) is absolute garbage. It should not be this difficult to get adequate service.

I like the fact that my F&P washer has less parts as a whole, save water due to its sensor technology and efficiency. The best part is it rids of water very well at the spin cycle and save me time in drying. However, in eight years of using the washer, I have to replace two water pumps, and two lids, and now the lid is cracked again. The product might have less parts to be broken down, but the broken parts are always the same ones, do not show this is a product of good quality! About $600 of replacement parts and labors in eight years. Washer model: WA37T26G, serial# AEU777574.

We have had our Fisher & Paykel dryer for a little over two years. At the end of the first year, there was a problem with the door. Fortunately, it was still under warranty and was replaced. However, at the end of the second year, the sensor did not work. The dryer would spin continuously without any heat. At the end of the cycle, the dryer would rotate for several minutes in the locked position and we could not open it. We had contacted Fisher & Paykel to find out what the problem was, and they suggested that we call a technician. We contacted an authorized technician, who said that the door was broken. As the part being replaced was under warranty within the year, I asked that he contact Fisher & Paykel regarding warranty for that part. He called, was placed on hold, and then was disconnected. Since he had to go to another appointment, I said that I would contact Fisher & Paykel directly. Fisher & Paykel asked that I submit invoices for the purchase and the technicians notes, which I did. They then informed me that it is not their policy to reimburse for payments! My response to them was, How was I to submit the technicians notes without payment? They apologized that they were sorry I did not know the process. How would a consumer know what their process was without being told, either by their authorized service rep or their customer service? I was not advised of my rights or their process, and as a result, I am now out of pocket for around $300 for a dryer that is only a little over two years old. I have had Maytag and Whirlpool washers and dryers for 30 years, and not once did I have to call for service. This product is a lemon. I have given this feedback to Fisher & Paykel and am in the market for a new dryer. It would be less expensive to purchase another dryer, a different brand, than to continue with any further repairs down the road.

2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.Local Service Tech came out on January 2, 2018 with the correct part and repaired quickly. Because it was no longer under warranty I paid $258 for the part and service. I contacted the US Customer Service number that is in New Zealand, not in the US. I emailed them the Original Purchase and Repair receipts. I was finally sent an email with a CASE AUTHORITY NO. ** on January 26. I was told that the service company would refund my money. Turns out that was incorrect information. After another 12 phone calls (it turn out some were made to me from Customer Support using a local New Zealand phone number and, because I redialed in error, I now owe $84 to AT&T for 20 minutes in International charges) I was assured more than once since receiving the CASE AUTHORITY NO. ** on January 26 that a check would be sent within 7-10 business days. No one in Customer Support seems to know how this check will be issued or how it will be sent. Several times one of those I talked to put me on hold to consult with a supervisor. There were many excuses. I was told that the check couldnt be issued through their new system or it was being updated or the order for refund had been sent to the wrong department. It is now March 14, 2018. I will be calling again today. I should be billing them for MY time spent and the International phone calls made in error. (In all my years as a homeowner or in business I have never made International phone calls when calling Customer Service. Sometimes to India or Philippines etc. Who would have thought Customer Service would use a local phone number.) I have reached the end of my patience here. To be continued.

I have had a Fisher Paykel single dish drawer since 2001 and recently replaced it with a newer model. Not because I had to, but because I did a kitchen makeover and the timing was right. In all the years I had my original FP dishwasher, it required service twice and both times service was expedient and at reasonable cost. In my opinion, as a long time user of the product, the value, reliability and performance of the FP dish drawer cant be beat.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

I purchased a Fisher & Paykel two-drawer dishwasher, my first F&P purchase. We had a designer help us redo our kitchen. We have a very tiny kitchen. She suggested it as space saving. The traditional one, the big door practically blocked the entire way; the dishwasher was at the end of the counter and when you open the door, there was hardly any room to walk in the kitchen. The drawers of this F&P dishwasher take up less space when you open them up and when you put dishes in, you don’t block the way to the kitchen. It’s very, very good! We especially like the function of it that you can do half a load at a time. We have a little 7 year old who lives with us and our daughter, and with all of us, a lot of dishes go through there and we don’t run out of dishes anymore, because she does little half loads and they’re ready. It’s very convenient and easy. And the quality, the way the dishes come out, they look very clean, very nice. We’re very happy because besides function, the other things with the space saving and ergonomically, the way it can be standing upright and drop things in, it’s just really nice all around! It’s very quiet as well.

I did a search online for high-end kitchen appliances and that’s where the Fisher & Paykel name popped up. I said I would go with that one at my end because it was in my price range. And my wife watches the cooking show and mentioned that Fisher/DCS was one of the good brands and so we purchased a Fisher & Paykel refrigerator. The new refrigerator doesn’t keep things as cool as the old refrigerator does. The drinks and everything else was cold in the refrigerator, not just the freezer. I thought it was the problem of the refrigerator so I had to go to their place. It seems like it’s designed to keep things at around the 40-degree mark and not much colder - I never really had to pay attention to these details before. Maybe it’s the way the refrigerator operates and refrigeration is supposed to happen, how it’s supposed to work. Maybe I’m just used to a refrigerator that keeps everything too cold.

We bought a motorhome and our Fisher & Paykel dishwasher drawer was part of the package. It is astounding compared to the ones we previously owned. However it was a little hard to get used to because it’s probably a low end model. It doesnt have any lights on it anywhere, it just beeps, and it wasnt working when we first got moved in but they had somebody come out and fix it and the customer service was incredible. My sister-in-law actually has the double drawer model and when she found out I had one she said, “Oh, you will love every bit about it. It’s just incredible!” Not only is it easy and efficient being in a drawer like that, it does consume less water, it’s quiet. We’re very happy with it and we would highly recommend it to anybody.

I had an issue with my Fisher & Paykel stove oven door not fully closing and providing a good tight seal. I initiated a service request under my warranty in the middle of May 2017. As of today... July 7, 2017, I have not had a service call initiated by the company. They sent me the repair parts but will not schedule a service call today. Talked to the region rep for the company numerous times on the phone only to leave me frustrated to no end. I have at this point given up on getting any satisfaction with this issue. BUYER BEWARE!

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

We had a double drawer dishwasher installed as part of our kitchen refurbishment last May. Within two months, the dishwasher would not drain. Contacted customer service - NOT - and after being on hold for a long time, I was finally told to contact a company called Millers Ltd. UK to arrange an engineer to come and fix the problem. This company sent out one of the rudest young men I have ever encountered and he left the dishwasher un-repaired, so we had to contact the kitchen company to make other arrangements, dishwasher fixed. In February 2015 the tines in the tray of the upper drawer broke. I went online to order a new tray and tines at a total cost of £73.40, I ordered what was in the photo on Fisher & Paykel website. The tray arrived without the tines. After several phone calls and mindless music, I finally managed to convince an assistant called Ula that if she checked her website, she would see what I thought I was ordering and therefore could she send me the tines. This she did and they all snapped while trying to fix them to the tray. We have since managed to do a DIY job on this tray. In March of this year, the upper drawer again would not drain, clean the dishes - so back onto Fisher Paykel and the awful music. Again given a number to contact to arrange an engineer to visit, told the assistant about our previous experience and asked that that company not be used again. A very helpful engineer arrived the next day and instantly knew the problem and replaced the rotor in the upper drawer, he had one on-hand as he had dealt with this problem several times. July, both drawers very noisy, not cleaning dishes and a red light and bleeping from the upper drawer. Contact Fisher & Paykel and again straight onto the awful music, finally get through to Hannah, who cannot find a contact number for my post code. Oops its my fault that she misheard my post code and was looking in the wrong area. I explain as best I can the problem and previous history, she tells me to contact the previous company I used in March. This I do to be informed that they no longer deal with Fisher & Paykel as their machines have multiple problems. Contact Fisher & Paykel and Hannah, again to be given a number which turns out to be Millers UK, a company I will never use or recommend. Try to contact Hannah again but am beaten by the awful music. Instead I am now getting an independent assessment of the machine and will be going back to the kitchen company that recommended the dishwasher and installed it, as to whether or not they will have to replace it with a better-quality machine.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

I recently bought a Fisher and Paykel frontload dryer at Dormont Appliance store. I like how quick it is with drying and all the different cycles and options this FP dryer has. It is so reliable.

We bought a slightly used machine and for 2 weeks, things were fine. Then during the wash, the machine would stop with an error code indicating a problem with a motor sensor. Then after a month or so, the machine would not run - just the same error soon after the washer was started. There was no repair service that I could identify in our area. Anyway, after numerous attempts to run the machine, I let it sit for about 2 weeks unplugged. Then I tried it again, and it works like a champ now. The washer has completed 7 loads with no errors. This is an excellent machine when it works. And if it continues to do so, I would certainly recommend it to anyone who could afford the purchase price.

We were sold by Lowes a Fisher Paykel EcoSmart washer and matching dryer in June 2009. The washer broke down at least four times under warranty. Now out of warranty (didnt buy the extended) its broken again as I feared it would. The pump wont pump. We sold our old Maytag cheap. This set was very pretty and it was an energy saver. I cant afford to replace every three years and that would not be EcoSmart use of our resources!

Fisher & Paykel quicksmart washing machine front loader. Since getting this machine around 2 years ago, it hardly ever goes through a full cycle without an error blip, usually 37, or suds or just err flashing and blipping, it drives me crazy. I started using a natural very low suds home made powder and it stopped the blipping for a while, but now its back, and the drainage hose near the filter has never worked. I will never buy a Fisher & Paykel anything ever again.

Fisher & Paykel wall mounted dryer has for the past 2 years been shredding the lining inside the dryer drum so much its now back to the bare beginnings. F & P have told me to contact their service about purchasing/replacing the drum. Not a very helpful reply and at this point I would never buy or recommend F& P, in fact I would advise against.

This is our third dishwasher with them, same kind, I am sold on Fisher & Paykel. They are number 1!! And if its installed properly, its an excellent product. I like the efficiency, in how well it works. Its probably one of the finest washers built, capable, versatile, energy efficient, and does an excellent job cleaning.

I lost my home to a hurricane and decided to rethink refrigeration and dishwashers due to space. The appliance companies that my builder uses carries this brand but mentioned not many people have ordered them so they had no feedback. Searching the web, I found few brands that had “drawers” for refrigerators or dishwashers. So I ordered two drawer dishwashers and one integrated cool drawer from this company. Granted I have had them installed a month so I have had no product issues yet. But the integrated cool drawer indicated in the installation guide that there was a “false” panel for the bottom chassis of the unit (otherwise the bottom portion of the unit was exposes the compressor unit). The stainless steel drawer door was wonderful but then you see the compressor. My builder thought there should of been a stainless steel cover for the compressor. Me too.After three months of me initiating phone conversations, 4 different tech representatives, numerous emails (some said they had a cover to send me, some said they would check), I got ahold of Chana. I personally loved their Australian accents, but Chana’s tone of voice made it clear that even though she was told a black panel was available, she talked to her technical team again and there was no panel available. A false panel, as indicated in the installation guide, needs to be to the specifications of your cabinetry. It is to be built by the carpentry people and most builders understand that terminology. Even though the website isn’t clear and the installation guide isn’t clear that no panel is provided and you will need to build one, she became more frustrated with me when I asked if there were other solutions that her company could provide. Can I buy that black panel? Can we please double check the materials list to make sure there is nothing in there about an aftermarket piece?As an end user, not a builder or installer, false panels are not in my everyday vocabulary. Chana made me feel as though it should of been. My sadness about this situation is not about the fact that I have to go back to builder after three months to have more cabinetry work done but the fact that I had to keep following up for an answer over a three month period and I was talked to as if I should of known better. Like the title implies - I think the products are good just not their approach to treating customers after the fact. That is why they didn’t get a higher rating. The true test that differentiates a good company from a great one is how they treat the customer not only before the sale but afterwards.

I have purchased all these items and they have all malfunctioned just when out of warranty. I believe this is deliberate. The cost of repair is prohibitive to the extent that I have not bothered with the fridge or dryer however the dishdrawer showed an error code saying to call for a technician. I did this only to find that it worked again when the technician came out. I was forced to pay the call out fee for this. Most recently I wanted a new cutlery basket - not of my model but for the most recent one. I called and thought I had ordered the part - what arrived was one piece out of three. I called again and said I had not received all the parts and explained what I needed. I was then sent the same part that I already had again! I then called back and explained the 2 parts (each different) that I needed. I was then sent 2 of the same parts. I then called again and was told they could not work out which part I needed. We agreed I would send a photo and they would call me back when they got the photo. I received no phone call and called back. I was then sent a diagram to look at which I did and I explained which part I needed. I said that my dish drawer was 7 years old and I wanted the basket that came with the new model. I was then told that the part in the photo clipped onto the side of the cutlery basket. I explained that it was actually inserted into the cutlery basket. The man angrily repeated that it clipped onto the side and told me that it was the part I already had and did not need. I said that if read my email he would see that it was actually the part I needed. He then asked me for the serial number of the dish drawer. I said it would not help as the part I wanted actually came with the new model. He repeated angrily that he needed the serial number. I said that it would not help as my serial number was for a seven-year-old model. I said I would like to speak to someone else as he was upsetting me. I was then put on hold for 10 minutes. I then hung up. I rang again and spoke to Customer Care. I explained what had happened and advised that I still needed the part. I was told I would be called back about it. After 3 days I called back to be told that there were notes on the record to say that I had been called back that morning and a message had been left to say that the part would not be provided to me. I was near my phone at the time and there definitely was no call as verified by my phones missed call record. Ive now called again and am on hold - at this stage its been 35:07 minutes... I paid AU $1800 for my dish drawers 7 years ago - hardly a cheap product. My advice to anyone is: dont ever buy this brand. The appliances are designed to break and the after sales customer service is extremely poor. I have been treated with utter disrespect for my time and a complete lack of care for my feelings.

Five and a half years ago, I purchased a Fisher Paykel Aerotech oven from Lowes. This evening, I cooked a pizza on the Aero Pastry setting per the oven manual. I turned it off and my family sat down to eat. We finished eating and were getting ready to go to the pool when my husband decided it was too late and we would stay home instead. Lucky for us because when he looked at the oven, he noticed flames on the inside of the inner cover shooting out. He ran downstairs and turned off the breaker and I threw baking soda on them. After the oven cooled, he took off the back plate and the heating element was cracked and melted. If we had left and not looked inside the oven, we would have come home to find our dog dead and everything we owned gone. No, Im not happy at all.

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer. I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty. Time to go back to the old school appliances. This brand should stay down under.

Before ordering, please check that the delivery company will be able to get the appliance in your kitchen. I ordered an American fridge freezer, but when it arrived they could not get it into my kitchen. The delivery boys were lovely and they said they could probably get it in, if the doors and drawer were removed, but they could not find a way to remove the drawer. I called Fisher and Paykel and they could not help either and suggested that I just took doorstep delivery and work the rest out for myself! Very disappointing, so to avoid disappointment yourselves, please check this out before you order. Incidentally, I live in a detached house with standard size openings.

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.The new washing machine is noisy and clanks when washing. I don’t know the cause but am assuming it is due to the tub not having a center post in the middle. The control panel has changed too. I would much prefer to be able to just push warm soak or hot wash or cold rinse, rather than pick thru the heavy, bulk, sheet buttons to try and get the wash settings I want.Now, the new dryer is something else altogether! I have a service man coming out to check on the top of the new dryer. This will be his second time out. The top seems to get in the way of the rotating drum and goes boom, boom, and boom every time the dryer drum turns during drying. The tops are flimsy plastic. I have a feeling it warps after being heated when the dryer is on high or low heat or the tops are not properly designed. A top loading dryer was an interesting idea but just wasnt pulled off well. Just buy a front loading dryer. I also have bubbles behind control panel masking. I would suggest interested buyers go to Consumer Reports Magazine and read further evaluations of washer and dryers.

We went to Gorsuch Appliance in Canton and they were telling us about the Fisher & Paykel. My Maytag washer died after 18 years so I switched to the Fisher & Paykel on their recommendation. What sold me on the product was the no agitator thing and that it weighed the load. Also because Maytag is not what it used to be. I like the washer. Compared to what my other one was, its slow and I thought these new washers were faster. It takes a little longer, but I can get more clothes in. Thats a big plus. And Ive only had one time where it was off balanced and that was the first time that I washed sheets and I didnt read the instructions properly.

I chose to have Fisher & Paykel because they got the single drawer dishwashers. The recreational vehicle that I bought got one of their dishwasher in it too. I like it although I did have a little problem with it. They didnt have a place for service where Im at but they had a guy from the Houston area and he drove all the way down here to work on it for me so I appreciated that. Id recommend it.

We purchased Fisher Paykel Top Loading washer and dryer in 2007 from Lowes. Along with the 1-year warranty, we bought the 4-year extended warranty. The lids are plastic and cracked! Lowes warrantied three replacement lids for the washer and three lids for the dryer. They would not warranty more than three per appliance. Fisher Paykel stated not to use stain remover on our laundry as it affects the plastic in the lid. Our warranty ran out on 11/24 and on 11/25, the dryer bearings went bad. I really thought appliances lasted longer. Its very disappointing especially for the money we paid.

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, Ive thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say youre behind the eight ball.Who has money to throw away like this? Public school teacher who hasnt had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

We bought a Fisher & Paykel two-drawer dishwasher. We like that its quiet and it works really well. Weve recommended it to many people.

I have owned my Fisher and Paykel Ecosmart Autowasher Model GWL15 since 2010. The first time, we had a problem with the spin cycle was August 2012 (past the 2 year warranty period). I paid $180 to have the pump replaced. The repairman said that this is a frequent problem with this brand of washers. Fast forward to today, April 6, 2014. The washer quit after the wash cycle again. I tried several times to reset it by unplugging it like the owners manual instructed, only to have NO results again. I had to take the clothes out and wring them out by hand. I then had to empty the washer by hand to prepare for the repairman to come AGAIN. I will never buy another Fisher and Paykel product, nor will I recommend Fisher and Paykel to anyone!! I have never had any appliance fail like this one has.

EcoSmart Washer - I bought this machine from Lowes about 6 years ago and have loved it! No problems, cleans well, etc., until now. I called the customer service number because the machine would not power on. I was told to call one of the 2 approved service companies in Kansas City. Neither one was rated well for their service! Lots of complaints. They would not return my calls. It took almost 2 weeks to get an appointment and the tech was late, rude, etc. Refused him access and called a different company with same day service. Its now 2 weeks after that (4 total, going to the laundromat!). The current company cant seem to order the correct part, are late or no shows for appointments and cant seem to give me a dollar or time estimate for service. I could not be more frustrated. I really liked my machine, but am going to replace it. Service is a nightmare...

Extremely poor service on a non-functioning product from day 1. Had numerous service calls dealing directly with FP service techs who failed to diagnose problems. They kept having my techs replace different parts. Took months. Finally sent replacement dryer. Doesnt work that well either. Through with techs. I am moving and am thrilled to leave a year old dryer (replacement) behind.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

We purchased a top load washer/dryer set in July 2009. By November 2010, the heating element in the dryer broker and the lint trap was clogged, meaning the dryer was not producing any heat to dry clothes. We had it serviced at that time, replacing the heating element and removing the lint trap to clean it, and now in January 2012, the link trap is clogged again.Also, almost immediately after purchase, the washing machine started leaking whenever a load was more than half full. Additionally, the washer began to (and still) stop wash cycles regularly because the load is not balanced. Sometimes, a wash cycle will stop up to 10 times before it finally runs through, taking almost a full day to wash one load of sheets/blankets. Also, in January 2012, we noticed that the top part of the plastic basket in the washer has begun to shred and tear. We are now weighing the choice of having a repair man out to fix it or not sink any more money into a machine were so unhappy with.We have been extremely disappointed with this set. We purchased this make and model when we built our new home because we wanted a modern, efficient washer/dryer. What we got was almost three years of headaches, service calls, and wasted water and electric.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

Washer and dryer bought in 2005 from appliance store paid twice as much as I would have on any other unit because salesperson assured me they would last forever. He failed to tell me they would last forever as long as I didnt mind replacing pump and boards in washer every 8-12 months and bearings in dryer every 2 years, and thats without any use on dryer from April to September-October, as I hang everything on line in summer months. Somehow it seems strange that along with lots of other people its always something we did to cause the problem! Has anyone looked into or know if we have the grounds for a class action suit? I will check into it, unless someone already has. I cant believe I tried to submit this form and it failed because it wanted me to rate it using star method? Should be a negative star choice.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

I already had one of the F & P double-drawer dishwashers at our other house before we moved here and we gathered the whole kitchen here. I put a single-desk drawer on each side of the sink and then a regular storage drawer below so I don’t have to bend over. I chose the Fisher & Paykel appliance because I was fascinated by the concept of the desk drawers and design-wise, doing things a little different. And then when we downsized from a 6000 square foot home to a 3000 square foot home, my husband and I both said we wanted to get them again. So we went 90 miles away to get them. We like the new models of F & P appliance compared with the old ones we’ve had in the past. They’re better, and the new ones are so quiet. We just love them.

Bought a Fisher & Paykel washing machine in 2011 from Lowes. In Dec 2015, motor and control panel blew out. $649 to fix and its that much to buy a new one. FP doesnt stand by its product. We took the hit and bought LG machine. Crossing fingers for a better experience. Appliances should last more than 4 years, dont you think?

I bought a Fisher & Paykel dishwasher and refrigerator quite some time ago. After 3 or 4 years, the dishwasher was deemed beyond repair so we had to buy a new one. The loading on the new dishwasher is worse than the previous one and neither one of them were very good. We have a very narrow kitchen and the fact that these are drawers rather than the drop down door is very helpful and thats why we tolerate the other shortcomings or things that have changed. The machine is so complicated that it doesnt run well and it cant be fixed when it breaks.

GWL15 quit first. I replaced the pump, the dryer died next. I fixed the drum. Next the washer quit again. This is the third time the washer quits. I disassembled it and am selling the parts to you, the ones who think youre going to get your moneys worth by repairing these pieces of **. You just might because Im selling pretty cheap. When the dryer quits again, youre going to see those parts on eBay also. I bought a Maytag this time. Well see.

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

Fisher-Paykel WL4227J1 - We purchased this machine, new, on 9/24/14. The machine worked well for 2 weeks & then developed a loud hum in the pump during the drain cycle. Once I was able to get a technician here a week later, it was confirmed that the pump was defective & needed to be replaced under warranty. Now for the part that angers me... The repair shop called back & stated that it would be another week to get the part, as F/P ships from AZ & that it would take 5 business days to arrive... Seriously? So I called F/P direct & was told that it would be 3-5 business days as the part ships from Huntington Beach, CA. Or, I could contact the retailer I purchased the machine from & ask them to exchange it... but that they were under no obligation to do so. Hello... customer service. Fisher & Paykel should be OVERNIGHTING a new pump to my retailer... not the 3-5 business days they stated as it is a brand new machine. How do they expect me to clean my clothes for the past 5 days plus the next week? Down with Fisher & Paykel!

Its quiet, it cleans the dishes, it does its job. Its lost its WOW factor on looks. The New Dish Drawer is plain, boring, no style, no elegance, not like my previous Fisher and Paykel Dish Drawer.

About the washer, dryer, and dishwasher.The washer has done great. The dryer is constantly broken. The dishwasher simply does not clean dishes well at all. Ive had Kenmore and Maytag and would recommend either over these worthless, expensive pieces of junk. The dryer heating element has burned out six times or more. Clearly, there is some defect that should warrant a recall. Dishes have to be pretty much washed by hand before putting them in the dishwasher. It is worthless.

I had Fisher & Paykel dishwasher and I bought a house that had one in it. I like it a lot. I really like the drawers too.

Purchased a Fisher Paykel dryer in Feb 2013. Six months ago we started getting grease marks on our clothes. I contacted Fisher Paykel and after MANY calls (when they did return my calls), they concluded that I needed to turn the reversible drum off as that was causing issues on these units. I did so, and continued to have the same issues. After going back and forth, Fisher Paykel said there was nothing more they could do. They didnt even send out one of their techs to look at it. So, $700 later and using the dryer for 2 1/2 years, Im out! I WILL NEVER EVER PURCHASE ANYTHING FROM FISHER PAYKEL AGAIN!! SHAME ON YOU!!

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

My F&P washing machine kept getting stuck and not draining. I had a repair come out and $380 fixed it. Six months later, same thing with machine not draining. I took to the internet and found out that the drain pump was likely plugged. I was able to fix it myself, which wasnt easy, turning machine on its side, pulling out the coin that was clogging the pump, etc. This happened four more times, me fixing it each time. Then the last time, there was nothing clogging it. Repairman said $400 to fix. I said, Forget you, and tossed the machine. Now I have an LG which I love. My F&P dryer is now squeaking and making a horrible noise. Its less than five years old. I refuse to put any more money into these pieces of junk, so unless me replacing the bearing myself works, it will also be joining the washer in appliance heaven (oops, maybe hell). FYI, customer service is also horrible and offers you no help once your warranty is up. Big surprise there.

So far it's been great, I'm pretty sure my electrician installed everything correctly. At first it was totally quiet but now I notice the fans (or whatever) get louder now and then but don't know the pattern yet. Sometimes there's a little pneumatic sound when I open the door, but not always. But it fits my hard to fit space perfectly and so far things are very good (it was installed one week ago).

We owned this product and is SUCKED. Always breaking down. Only Fisher Paykel can service it and the are outrageously expensive. Most recently we had a tech spend almost a month trying to fix our dishwasher. He was finally successful and we paid almost $400 in parts and labor. 3 weeks later it stopped working again. Fisher and Paykel support team including Matthew ** the service manager (who took a week to get back to me) said they cannot refund because the parts were already installed. DO NOT BUY ANYTHING FROM FISHER AND PAYKEL!

So I've read a lot of negative reviews about FP. I have been using it since a 6000 sqft project build I did almost 10 years ago using a dual drawer dishwasher. THIS IS THE ONLY DISHWASHER I'LL EVER BUY. A 2 drawer dishwasher is very civilized... 2 completely independent running drawers that clean very well. Next renovation in a $2M condo I put in same dishwasher and a FP Washer and Ventless Dryer. I could not be happier. Never any service problems, cosmetically beautiful, and nice ergonomics. Don't overload it.

This is a follow-up to my first post (Fisher & Paykel Ecosmart washer). The firemen were wrong about the motor. I called a local repair person/authorized repair person and they were here today. It was the famous pump that everyone else has been talking about. They said grit gets into the pump and causes the seal to leak, and then water drips onto the pump/electronics and causes it to burn out. There is a fuse that blows in the control board. They replaced the fuse and put another fuse in line with the pump. The repair was quick. I was told the pump would be about $90.00 plus service call. It’s much better than we originally thought. In my opinion, there is a problem with these pumps, though.

We purchased the Fisher and Paykel EcoSmart Washer and Dryer set from Lowe’s in November of 2008. Last year, I had a problem with the dryer drying the clothes. After two weeks, the repairman finally arrived and fixed the problem within 10 minutes by flipping the safety switch. I wish someone would’ve just told me what to do to fix the problem. Now, I have had no problems with either since then and I love my washer and dryer. Tonight, I went to take the clothes out of the dryer and notice water on the top rim and dripping down the front of the outside drum. I’m wondering if this is a problem thats an easy fix, like my dryer was, or will it be necessary for me to wait possibly two weeks for a repairman to come see about it. My husband is in Afghanistan working and I have three kids, if that lets you know how bad I need my washer. Thank you and I look forward to your response.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

I went to Warners Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didnt buy it originally because of cost. Its truly a beautiful piece of equipment. I would definitely consider, its a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece.. Theres a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. Im not sure why, I should probably check into it. But this is what I like the best out of it and Ill be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because thats what its supposed to do. Thats why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You dont have enough paper to write my comments on that one.

When we built our house, my wife did her shopping around for her appliances and she basically liked the dual dish drawer concept and Fisher & Paykel seemed to be the only one around that had it available. Compared to the other dishwashers we had in the past Fisher & Paykel is superior in noise, cleaning, versatility. Being able to use just a minor amount versus the whole thing because it had two drawers, two different sizes.There’s a big problem we had with getting the warranty registered because the builder installed it and we assumed he registered the warranty, but he didnt. So we had to go back and look at the procedures. It took quite a bit of time to get the warranty registered correctly. Since it was a foreign country that was working in the United States, there’s a bit of a language situation too. Their accent was a little hard to understand sometimes.

We had gone to the showroom and we were constrained to the size of the refrigerator that we could use according to our existing cabinetry and the Fisher & Paykel that we bought was the perfect size. I also wanted a bottom freezer refrigerator. We were looking for a high end appliance and were aware that Fisher & Paykel is one. Its a much higher end appliance and were both very happy with it. I like the way it looks and the way its built. There is nothing about it I dont like. Its a fabulous appliance.

Purchased washer and dryer 4 yrs ago for my new home from Homemakers appliance store. Washer has been doing good but dryer is now broken, lights but will not start. One month ago, had same problem. Called an appliance specialist to fix it said motor was down. 3 days later it started working. Im frustrated. Customer service does not respond to calls either.

I looked up Fisher and Paykel online. I purchased from them because they offered two-drawer dishwasher and I have read some good reviews. I needed a new dishwasher with two drawers so I can open it all the way and get more things into it. I would definitely recommend Fisher and Paykel to my friends.

We purchased a Fisher & Paykel refrigerator and dishwasher drawers. They look good and work well and I’m happy.

The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

I purchased a range and when it was hooked up, it did not work. After the service man looked at it, he said that a part had to be replaced and it would be 4 days to get the part. After a little complaining they said the part was going to be shipped overnight and the stove would be fixed.Well after 5 days the part arrived and the service guy was back on the 6th day to find out the range was still not working. They finally decided to replace the range and I was told it would be another 5-10 days before they would replace it, keeping in mind it has been 18 days since the delivered the brand new range. I have sent e-mails and called Fisher Paykel only to find that the customer service is the worst I have seen. No one is responding to the e-mails and they kept me on hold for almost 20 minutes.The store where I bought it from has been trying to help but their hands are tied until they get info from Fisher Paykel. At this time I am so angry, I have been eating out with my 9-month pregnant wife and my 2 1/2-year-old son every night. Finally the sales rep called me and they are going to push it through after yelling and screaming on the phone. I would not recommend this company and would never buy their product again. Lets see if I get this range before this month ends.

I love the Fisher and Paykel two-drawer dishwasher. Its different from a regular one. I love the fact that I dont have to unload one and I could still wash dishes in the other one. Its really nice.

I have had the engineer in 5 times and the dishwasher is only a year old. From day one it was not washing properly and was told by a number of engineers that it was the powder, then was told the dishwasher tablets formula had been changed. Was also told to put the tablets down the side of the draw. They tried to change the settings 3 times and it still don’t wash properly. My grandchildren have been in hospital with bad stomachs and we have put it down to the substandard dishwasher. We were told they would replace it and had a call from them but they have never come to replace it. I have called them at least 20 times and emailed with no outcome. My next step is to arrange a solicitor to get my money back.

My husband is from Australia and we heard about Fisher and Paykel there. We have a washing machine that weve had for some time and we recently purchased the dishwasher. In general, theyre performing fine but Ive actually just started having some difficulty with the Fisher and Paykel dishwasher in terms of the plastic connectors that are inside the drawer, the ones that are supposed to be holding the glasses. Im happy with them but I think theyre extremely pricey.

I am enjoying my Fisher and Paykel dishwasher. I live in a small apt alone and the 1 drawer seems to be working out fine.

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I dont understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I’m very disappointed with this product.

Interestingly, the issue I have with the Fisher Paykel washer and dryer is not with getting the appliances serviced. I am fortunate to have a local repair service company that is responsive, trained on these appliances, and does quality work. From the posts I have read, this does not appear to occur often. My issue is with the reliability and quality of the Fisher Paykel products themselves. The washer is model GWL11W and the repair occurred about 12 months ago. As many others have posted, the water pump went out, dripped onto wiring for the computer panel, which in turn caused the computer panel to fail. I was told that this was because of a design flaw and the repair kit incorporated a design change that would prevent the computer panel from shorting out if the water pump should ever go out again. The parts and labor for the repair cost over $400, but given the cost of replacing a high efficiency washer, I decided to go ahead and get it fixed. Granted, the washer was 5 years old at the time, but really, a washer should last longer than 5 years. Now the dryer, model DE08US, needs to be repaired. The timer will not advance in the automatic settings. The sensor bars and sensor board needed to be replaced. This repair, with parts and labor, will come to $387. I have already spent $188 on the prior service call to have the problem diagnosed and have the dryer disassembled, cleaned, and two glides replaced. Given the cost of new dryers, I cannot justify spending what would come to $575 to repair this dryer. The dryer is 6 years old but again a dryer should not cost $575 in parts and labor to maintain within the first 6 years of ownership. At the moment, the dryer is still drying and the timer is still advancing in the timed setting, so I will use it until it stops. Of course, the dryer has now started making an annoying squealing sound, so it will likely stop sooner than later. I should mention that washer and dryer get light usage, 2-4 loads a week, and the loads of laundry are not large or bulky. Even the repair technician commented that both the washer and dryer are well maintained. Yet my Fisher Paykel washer has already cost me hundreds of dollars in parts and repair. If I was willing to invest in repairing the dryer, the same could be said about that appliance. However, that is not going to happen. It was a mistake to spend my hard-earned money on Fisher Paykel appliances and I do not intend to throw good money after bad. When it is time to purchase a new dryer or washer (or any other appliance for that matter), the brand will not be Fisher Paykel. The quality and reliability are disappointing and I wont get fooled again.

Our drum support broke out of our front load washer and so then I was looking around. A friend recommended a local appliance store and that was the friend that they had featured on their website. So then I went and researched a little about Fisher Paykel and it sounded interesting. We checked it out and we liked it. It seemed like the mechanism was simple so it got fewer things to break on it. And we liked that it was a high efficiency top load so we purchased it. Its a fine washer. I like that it adjusts the water level based on how much clothes you have on. Thats always my favorite thing.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

Our Fisher & Paykel Induction stove/Electric Range is apparently a dud. It is less than 3 years old and so you would not think these sorts of things would happen. The oven began shutting itself off, during its use, for no apparent reason. Sometimes it would shut off within seconds, other times during a cycle and so there would not be any warning, I would just come around the corner and see the light flashing and know that it had shut itself off. F&P suggested I contact the nearest authorized service tech. I had to explain, to 3 different people, (even sent a map) that the person they were recommending was a 10 hour drive, with a 2 hour ferry ride.I finally found a local person who is willing to look at my range but only if he can obtain a service manual so he can look the product over first, before coming out. Fisher & Paykel say only authorized people can have a copy. This person is willing to fix my range and they wont let him. Now a new problem appeared today. I suddenly have 2 elements not operating. There is an error code coming up, on the 2 elements on the same side, even though I am only trying to turn 1 of them on. And, the kicker is, there is no such error code in their consumer manual that is displayed on my stovetop. I strongly recommend people stay away from Fisher & Paykel.

Ive known about Fisher & Paykel for years from TV. I got the dish drawer because I like the convenience. I like the qualities and the service. When you call the service people, they are always knowledgeable and helpful.

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years wed had an authorized service provider come look at it, but Fisher & Paykel doesnt believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and dont want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

Bought a 2 drawer dishwasher. Very quiet and nice.