Trance XT90 furnace blower had to be replaced recently. Company told us the blower motor last from 4 to 10 years. It cost us $646.00 for a 1/3 HP motor. How can you save heating costs like that?

Purchased mini-split heat pump (Model:130900289x) five years ago. Now broken, leaking Freon gas. Since the model was outsourced to a company that no longer is associated with Trane, no one can find my warranty and parts are no longer available. Solution: Purchase a new heat pump. What can stop a Trane? Outsourcing. Tony

Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and weve had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost. The third unit now requires replacement at less than 9 1/2 years old due to another evaporative coil leak. 3 out of 3! That’s a definite strike out for Trane. All 3 air handlers are indoors in clean protected environments and have had the units serviced 3 times per year. Our much cheaper heat pump that we had in our previous house in TX (with air handler in a blazing hot attic) never had a coil leak. The electric bills were a lot more, but there were no failures in 13 years.

I had a Trane Heat Pump installed January 2014. Initially it was quiet and shut off the same... quietly. Because the compressor is close to my living room wall and the handler is up in the bedroom attic, this issue is quite important to me. The air-handler revs up and pulsates before the unit kicks on and then since it is a two-stage unit, it does the same when it shuts off. Its very annoying when I am trying to sleep at night. The outside unit which is located on the ground outside the living room runs quietly enough until it shuts off. It shuts off very hard and very abruptly causing the metal unit to sound like someone just hit it real hard with a rubber mallet. And then it continues to vibrate probably due to the fact that the metal that is used is so thin it cannot absorb it, I am guessing. Ive heard it go off half way down the block when I am out front. Its kind of startling. I had a routine maintenance check this week and mentioned this to the repair man. He went out and drilled something and it seemed okay but for only two days. Now it is the same as it was before. As far as the air handler, he said that that was its way of talking to the outdoor unit and it was normal. Thats just the way they work he said. All in all, I wish I would not have bought this system. I also will, in the future, deal with a company that takes my concerns seriously and fixes the problem... right. I am stuck with this unit for a while now so I guess I will have to make the best of it... somehow. In the meantime, I plan on calling Trane tomorrow (good luck, huh, from what Ive been reading) to see what might be up. I also will be calling the service company to tell them their fix didnt fix the problem. On the positive side, this system does cool well and my power bills are lower which is a great thing since I live in the desert. However, it is definitely coming at a price... my rest and peace of mind and the peace of my neighbors. Their patio is on the side of where my a/c unit is located.

In April of 2017 we bought a new Trane heat pump. In early December of 2017 we found out the reversing valve was defective and that was why we had no heat. We asked Trane to replace the unit because we felt it was defective from the factory and they refused. They covered the cost of the part but we had to pay $860 in service charges to have it installed.In June of 2018 we spent another $220 having a fan capacitor replaced. We contacted Trane Consumer Relations and this time they offered to cover part of the labor charges with the condition that that would not be liable for any future charges arising from defects. We knew the equipment had a history of problems and turned down their offer.Now in May of 2020 we are looking at another $800 in service charges to replace a defective and leaking cooling coil. Trane Consumer Relations has refused to help in any way. They told us to go through the service company we are using and have them go to the local distributor. In addition to refusing to do anything to help the supervisor in Consumer Relations was evasive when asked simple questions and refused to answer some questions.

We purchased our home in 2013. My a/c was out in August this year with bad coil which only 2 years and 2 months a/c system. I was told by Trane rep the coil part is not covered by warranty because is over 2 years. We have to paid a/c company full price to replace the coil. Now after 3 and half months later its go out again. Many people telling us the Trane coil part is not quality part, broke very easy in the short time. I am extremely upset with Trane a/c unit. House only 2 years old. Should not have such problems! Not sure there are people out there has the same problem as me? What advise someone can give us.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

We had a new 3 1/2 ton heat pump unit installed in 2006. We paid $6035.00 for the heat pump and coil. We started having problems a year later. Every year after weve had problems. Graybeal Air Systems was the company we dealt with. After 5 years, right before the warranty ran out, they replaced the unit with a new one, but no longer honor a warranty. Every year since, we continue to have major repairs. Last year they diagnosed the expansion valve defective and wanted $900 to replace it. Were done. I contacted Graybeal and was told there was nothing more they could do but fix it as needed for the regular charge. I contacted Trane and was essentially told Sorry about your luck. We are again sitting in 90-degree heat with no AC. Im going to call another company to evaluate it but anticipate they suggest another unit. I guarantee it wont be a Trane. My father was in heating and air conditioning until his death and never treated customers this way.

Replaced old furnace in our new home. We had new duct work and the Trane v95 put in, 4 months later the ductwork fell down. Then the burners went out on the furnace, had to be replace after 3 months of use, said our basement was too damp. Had to have it serviced again for continuously running and not heating wasting my propane. They said it was our fault we didnt buy the extra warranty. Not everyone has the money to get that. Once again the burners are not heating one year after repair. Each time this has cost me 179.00, the part was under warranty. I am pretty handy but this is ridiculous. They were rude to us and blamed us. My galvanized ductwork was replaced with the foil foam stuff and I had to make many repairs from the mice eating it. Not to mention it keeps falling down heating and cooling my crawl space. We live in the country. They had a terrible time getting it to work at first. That should have been my first clue... I called home depot about it many times and the service company. When they did come out I ended up doing some of the work. Dont have an order number, bought it through home depot. OH, they are no longer using the company that installed my furnace. Too many complaints...

I have Trane XV95 furnace installed 5 years ago. It start to fall apart now. Control board is replaced recently, the new control board uses 120 V for ignitor. I use Comfy service guy to install it. He just put the new control board and didnt tell me my old 80 V ignitor need to be changed to use the new 120 V ignitor. So in the three weeks, it burned out two ignitor until I found out this fact.I has really bad experience with Trane product and Comfy service. If you dont have knowledge about furnace, it is really easy to be ripped off from service guy. Imagine my furnace ignitors get burned and burned continuously just because service guy dont tell you the new control board need 120V ignitor instead of 80V ignitor, and you keep buying a 80V ignitor.

My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.

Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.

I purchased a new Trane system XL16i May 2015. This May (2016) the unit was not working properly. The company that installed it first said it was the reversing valve that was not operating properly so they had to install another one. Then it still was not working properly and they said it was the compressor now that had to be placed. We have been w/o a/c for over a week now. The installer ordered the compressor from Trane and it will take 5 days to get here another weekend w/o air. I called Trane and was informed that 5 days is their standard shipping. If it was longer they could expedite. I guess you can stop a Trane!!! Terrible customer service from the manufacturer and a 1 year old unit that had two major parts fail within a year!!!

Replaced a 14-yr old 5-ton RHEEM split system with a new 5-ton XV20i condenser (matched field - XC80 gas furnace and 5-ton evaporator coil in the attic). Well, I was surely sold on looks and the rhetoric of what it can do - a variable speed (720 speeds) of compressor and furnace, Wi-Fi capable, energy-efficiency, etc. Right from the start I realized there is something fundamentally wrong with this AC system. As an example, lowering the temp. from 75 to 73 degrees takes over an hour to achieve (with inside humidity of 50% and outside temp just below 90 degrees). My old Rheem unit, before going out (due to its evaporator coil leaking) would take about 5 mins (for sure no more than 10 mins under similar conditions). After the system was installed I thoroughly inspected each and every duct supply coming out of the new plenum for leaks and found none. Please note, I did not have new ducts installed, so my existing ones were used with the new system. Also, the new system was connected to the existing freon lines (that run from the outside unit to the attic). I believe, if the freon lines (hidden as they pass thru walls and to the attic) are leaking (thus showing that the system is undercharged), the thermostat would detect such and give an error code. But no alerts or error code(s). When the unit is cooling (fan blower is on), there is a loud, annoying noise coming from one of the two return vents. When at night, being quiet, the noise is so loud that we can not stand it and takes us longer to fall asleep.Asking the install company to investigate/resolve an issue is like asking for a discount after you already paid them for the service - after being paid for their service, they are gone/done with you! Making things worse, calling Tranes customer service is just a joke - long wait time, untrained / uninformed customer service people. The company does not have any tech support. The company does not have a field rep like other HVAC manufacturers do. You get ZERO support from this company and you will immediately feel unwelcome when talking to them.As a result, we have nowhere to go, no help from Trane at all!!! Their response was call your installer or an authorized Trane dealer for help. Well, calling another dealer for service, after you tell them you had a brand new system installed a week ago, they will shy away (not wanting to deal with another installers flaws). Trane knows that and they do not care. This is TOTALLY unacceptable! Folks, this is a bad company, PERIOD!! Think twice before you buy their products. This has been an ongoing nightmare... cannot cool the house efficiently and cannot sleep at night from the noise. All of these because of Trane (an unorganized company making flawed products and providing zero tech support)! SHAME ON YOU TRANE!

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk. I complained to dealer manager, then to Trane customer service, then escalated to supervisor. I sent them all the documents they asked for, but never heard from them. Whenever I called them, I was transferred many times and held for one hour, but nothing was done. I emailed them many times, but no reply. People working at Trane just don’t care. Do not buy Trane products, because you will regret.

Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.

Trane unit cost $4,000 and is continuously breaking down. I bought this Trane home AC system 3 years ago. It stopped working last summer because the oil in the compressor was incorrect from the manufacturer based on the HVAC repair company I bought the unit from. They changed it out and it has worked this season until now. Out of nowhere the unit has frozen up and shut down. My last system was a Comfortmaker and lasted 28 years without any major breakdowns. Can someone tell me exactly what the problem is with TRANE equipment???

I purchased a new heat pump/ propane unit, to save on the anticipated high energy cost. Since, my bills have increased by nearly 40%! I used the National Weather Service Tables to try to make a fair check. SURE ENOUGH, this energy scam using the (more efficient units) is a scam.

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good nights sleep with this loud Trane air conditioner. I feel like I wasted $5K!

Previous home owners spent a good $5,600 on this Trane unit from what I have always heard was the BEST! Installed in 2012, we moved in in 2015. Since winter of 2015 its been non stop issues! All issues has come from the air handler. Since 2015 we have spent a good $2,000 in fixing part after part. Now December 2019 after just spending $600 on it back in October, we are now being told its another $1400 to replace the coil! So far Trane isnt assisting with any of the costs although this unit isnt old at all and we have had issue after issue! We wont be putting more money into this pos we plan to just replace with a carrier unit!

Just informed by service tech from Bower Heating & Air in Roanoke, VA that my 24-month-old Trane heat pump (Model 4TWX6036E1000AA) needs to be replaced. Apparently there are none in existence anywhere in the U.S. and I will be forced to wait at least 2 weeks for a replacement. It’s 7/29 in SW Virginia.

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.

I had a unit installed 4 1/2 years ago. I paid over 7k for the unit installed. Since that time I have required someone coming out at least every 6 months for a new issue. Each time having extra cost and fees associated. Last month 500 bucks for an issue, this month a coil needs replaced. Although the cost of the coil itself is covered by Tranes warrenty, the cost is still almost 1300 in charges for labor and coolant replacement. I would never purchase another Trane. Be sure and negotiate a warrenty which includes all associated labor and service charges in a purchase of an a/c when getting one and dont get a Trane.

Put in new unit 2014. Took two weeks plus to make it run, never has run cold. In first year the compressor, evaporator coil, expansion valve, and circuit board replaced. Next year it stopped again. The tech. came out and fixed it again. Still not cold. 2016 broke again, evacuated Freon. Put in weighed charge. Replaced some parts and left, still not cold. 2017 stopped working. Original company quit working or selling Trane. Called four companies to fix it. All four said no longer will work on this system because of no Trane support plus Trane techs do not know XV20i heat pumps. NEVER BUY TRANE!!!

Hello, I recently purchased a TRANE heat pump unit (September 2018) Model numbers: Heat pump - 4TWV8036A1000BB. Air Handler - TAM9AOB3OV31DAA. Tstat - TCONT85OAC52UA. The unit worked as described with no problems until about a month ago. Then it started to malfunction. I contacted the installing dealer and they came out to find that mice had moved into the control unit area of the heat pump and chewed through several wires which made the unit malfunction.I have lived in this house for the past 12 years and never had an issue with mice in my old unit. I purchase a TRANE and after 6 months of use I have to pay out $200.00 in repair bills due to mice. I did some research online and found out that this is a major problem with the type of heat pump I have because for 1 it has a heating unit in the control area which draw mice in the winter to find a warm place to live and 2 it appears that no effort was made by the product engineers to seal those areas up or to even put the wires in an enclosed unit, I was also informed by the technicians that did the repairs that this is a major issue and they see mice doing damage to units all the time. I am very disappointed in this product and wonder how much it is going to cost me down the road for repairs as I cant keep a daily watch on the unit and will not know if mice are chewing up the wires at any given time. I would suggest that TRANE take a better look at the design of the unit and come up with a way to better protect the control area and wires and if nothing else recommend that dealers who install the unit let the customer know that mice like the warm place in the unit and might chew it up costing major repairs and money to fix. I would not recommend the TRANE heat pump to anyone because of this issue and will not purchase any type of TRANE product in the future. The other issue is with the thermostat - model 850. Seems that it has an issue with heat buildup in the display and causes the unit to display a higher temp than the set point. Had to have the installing dealer come out after the heating season started to adjust the calibration set point for the indoor temp to make the unit function showing the displayed temp and the actual room temp the same. This seems to me to be another design flaw which when I did some research online TRANE customers are having the same issues. Very disappointed in my purchase to say the least.

I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.The main difference (Wholesale $600) vs a $150 + $10 capacitor connected to your T1 & T2 terminals. My AC guy said that the wont get a computer code when the fan fails again. Im like DUHHHH! The compressor was running and the fan stopped. Thats how I know it failed. Why would I need a computer to tell me the P.O.S. TRANE unit has failed. I am not expecting much better out of the American Standard. I am sure they are all made in the same place with different labels slapped on them. I know some of the cheaper brands do the same thing from a rental property where my 12 SEER unit ran for over 20 years. Doesnt Take much to stop a Trane but it sure takes an act of God to get the parts for them.

We bought a Trane Heat Pump and new furnace in February 2011. In November 2012 the unit shut down and we found out it had a leak and had lost all 410A. The leak was in the copper joint inside of unit so they brazed it. We had to pay $169 to have 410A replaced even though I thought it was very unfair that we should have to pay anything since it was a factory defect. Well, here we are 7 months later and we have another leak. They are having trouble finding it and had put dye in it to try to locate the leak. Two days later and the dye still doesnt show where the leak is so we have to wait another 5 days to let it circulate more. Of course it is 90 degrees here right now so the unit runs almost all day, so I would think the dye should have circulated. They have had to put in another 2 lbs. 410A and said they will give us a good price on it. Well, I say we shouldnt have to pay for it at all since we spent $7000 for all this 2 years ago. I guess maybe Trane is not real good at standing behind their products, so if they dont replace this unit we will be finding something different and we will be hiring an attorney to recoup our loss. We are retired and bought this new hoping that we would avoid repairs for a few years!! Well, I guess we were wrong. Very disappointed in Trane at this point in time!!!!!!!!

We recently purchased 2 new Trane roof mounted air conditioner units installed by very experienced company. Both (separate sides of home) failed soon after installation. The copper tubing came apart at joints from defective weld joints and all freon leaked out and house got very hot in Arizona sun with senior citizens and grandchildren on several occasions. Repair persons came and had to weld defective joints in several places. Now the units are not cooling again and apparently the joints are detaching again - leaking freon into the atmosphere again. We heard from AC repair company this is happening many times around Phoenix and they are running from house to house on these units - Trane model # 4whc3042a1000aa - I will file claim in Scottsdale Small Claims Court in near future.

September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.

Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

My house is 4 years old. The builder installed a Trane AC heat pump unit. The AC coil needs replacement for the 4th time. Totally unacceptable!! After numerous contacts with Trane they refuse to replace the coil.

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem werent covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they havent solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they dont stand behind their product and apparently dont test it well, either, even though it states that they do on their website.

When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system. I contacted McCarthy and informed them that they did not get a permit for the install and did not have a county inspection. McCarthy was issued a permit on May 13, 2008 and had the inspector come out. The install failed inspection. They made some changes to the system, and again it failed. Finally, on July 17, 2008, the install passed inspection by the county. On July 1, 2017, the AC failed. A tech looked at it and said the compressor had failed and needed to be replaced, and that the coil also needed to be replaced as the new compressors use a different kind of freon and are not compatible with that coil. The cost was to be $5975. I called Trane and explained that the original installation did not pass inspection until July 17, 2008 so my 10-year warranty should go from July 17, 2008 to July 17, 2018 and this compressor/coil replacement should be covered by the warranty. They told me to take a hike. I paid for the install out of pocket and filed a complaint with Trane. The Trane customer service person said they could not do anything. I escalated it and that person basically told me to stick it.I am a home inspector. We used to rate Trane and Carrier as two of the best HVAC systems. We typically tell our customers that any major appliance that is 10 years old could be ready for a replacement in the near future so they should start planning. I have seen AC units that are 20 years old still running fine. More and more we are hearing horror stories about Trane HVAC systems. I no longer recommend Trane to anyone and now suggest Carrier.Trane seems to have abandoned their commitment to quality and their customer service sucks. I can attest to both. It seems that the one thing that can easily stop a Trane is a few years. So, I decided to file a suit against Trane in the hope that they would at least negotiate some partial payment to me for this replacement (which was a Trane only because if it was a Carrier I would have no chance at any reimbursement). I filed suit in small claims court in my county. I heard nothing from Trane and expected them to be a no-show on the day of court. Instead, they sent a hot-shot lawyer from Washington DC to fight me. The case was moved to regular court and a trial date was set. I had to file a document called a Bill of Particulars stating my complaint. Their hot-shot lawyer filed a 10-page reply referencing a whole bunch of cases and provided 11 reasons why I should not get my money. I am certain that this has cost Trane more than the $5000 I was looking for. This attorney did not even ask me if I was willing to take some other amount to make me happy and drop the case. They are clearly really serious about not giving a crap about their customer. Please, don’t ever buy a Trane.

I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage. After only 2 seasons, my evaporator coil rusted out and caused a loss of freon. The part was under warranty so my repair bill was only $450. The grate which holds the fan motor has almost corroded to the point fan will not operate safely. When I complained, I was told I live in a high corrosion area which is the cause of my problem. The technician said he sees this problem frequently because the copper and aluminum is from China on the new models (my last unit operated in this same location for 11+ years). Trane needs to do better than this.

We replaced a failing heat pump with what we thought was the Gold Standard - a Trane system with a 10 YEAR warranty. The system performed admirably for 4 summers, but when hot weather came to Virginia this year, the system stopped cooling b/c of what the installer indicated was a poorly located copper tube that had split and allowed the refrigerant to escape. We assumed it was an installation error that would be covered by the warranty, but in fact, the technician said the units are made that way. Four weeks later and over $1,500 of labor and service charges [$800 of which is 2 occasions of lost refrigerant] we are still waiting for parts because we balked at paying an additional $300 for expedited shipping. It may be Hard to STOP a TRANE, but from our experience, its even HARDER to START a TRANE!

On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

Installed a Residential Heat Pump during the build of new home Sept. 2008. We wanted a heat pump to get away from Oil & save money every year - so far not the case. NOTE: Filters were changed every 2 months regularly. Unit was fully serviced every fall. Dec. 2010 - went away for Christmas holiday - returned home to find exterior compressor in a 6 solid block of Ice. Service tech found a leak inside of the gases due to faulty valve. Jan. 23, 2013 - Fan blower motor gone! Part covered under Tranes 5 yr warranty - but not service labor to replace it. Jan. 16, 2015 - Fan Blower Motor GONE Again!! (was -27 cel. in N.S.). Ordered in a new one direct from Trane manufacturer, arrived, service tech found shaft was bent - so he rejected it. (I guess Trane doesnt do a QC check on parts when they build them or when they leave the facility). Had to Air frt. in a new motor once again. Jan. 22, 2015 $1200 later & Heat pump back working!!! Nothing Rides Like a Trane HA!! - Most Tranes I know have a reliable Engine!!

Custom built my home in 2008 and had 3 Trane heat pumps installed. Within 3 years 2 evaporator coils leaked. Trane replaced parts but not labor or Freon. One year later one of the same coils started leaking and needed to be replaced. Trane refused to supply parts but agreed to a cash settlement. Two months ago the other unit’s evaporator coil started leaking plus the coil that was previously leaking and replaced started leaking again.Trane refused to honor anything at first but after much pursuing on my part agreed to a one-time cash payment of $1200. I decided to spend $ to replace the entire two air handlers rather than just the evap coil. Since there was no conditions in the Trane $1200 offer I replaced the handlers with a different manufacturer. Trane refused to supply the parts. Now they rescinded their $1200 because I replaced everything not just the coil. Makes no sense to me.

We purchased three high efficiency Trane heat pumps for our residence which we occupied on January 2, 2008. All three heat pumps failed in early March 2012. We had to replace all the evaporator coils which had completely rusted. Trane refused to acknowledge that this was a latent defect or to offer any remuneration for installation of these three new coils which cost $1800.00. Several other neighbors experienced the same problem on their Trane units which were also high efficiency and installed within three months of my purchase of these units. The parts warranty expires in January 2013. I had asked for an extended warranty which they declined to give me.

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isnt that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly preventative maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I wont do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

I live in the second most populous area of Virginia. When My Trane furnace quit working the HVAC serviceman said it needed a part. If it was in stock locally no problem but there is only one local parts distributor which, of course didnt have the part. 3 to 5 days to get it!! IT MAY BE HARD TO STOP A TRANE ITS EVEN HARDER TO GET ONE REPAIRED. Based on my HVAC Servicemans advice my replacement furnace will NOT be a Trane. Overpriced, Overhyped, Poor Service.

Bought a new Trane a/c and had it installed by a local installer. Less than 6 months in the unit ran out of gas and required a new coil. The lack of gas meant the condenser unit was overworked. I had the installer out 3 times before it was running again. I contacted Tranes customer service to request a new condenser as in my opinion the one I have is faulty. I cannot get a response from Trane other than it has been forwarded to our escalation department. I have written to Tranes holding company Ingersoll Rand but they have not responded either. Their ad Nothing stops a Trane rubbish. This one did and their customer service is just as bad.

Had a new Trane heat pump system installed in May of 2013. The system worked well until winter came. My first bill in Dec was $294. My second bill was $387, third bill was $528. I first thought the company that installed the system had underrated the size system I needed, so I called them. They came right out, & discovered the filter drier had not been installed properly & I was told it was a factory defect. I called Trane & attempted to get them to pay me for my loss due to their factor to stalled defective filter drier. After being in contact with 3 different customer care personnel & sending them previous years bills, I was told they dont pay customers heat bills. After several communications back & forth. They told me they would send me a check for $200. I responded that I wasnt looking for welfare & evidently they needed money more than I did.After that, I sent 2 emails to the CEO of the heat pump division with absolutely no response. I have used Trane systems for 20+ yrs because of their quality, but evidently their responsibility ends with repair of the defect. They assume no responsibility for cost incurred by the consumer. The people who sold me the unit & repaired the unit were great. I cant say the same for the producers of the unit!

A well respected HVAC installer turned on our Trane Heat Pump for the first time today, Nov. 16, 2012, as our new home was being completed. Within 15 minutes, it exploded and caught fire and if our contractor had left 5 minutes earlier, our home would have burned to the ground. Fortunately, he was able to put out the fire, but within minutes it would have been out of control. This evening we read reviews of Trane Heat Pumps that consistently complain of poor service, poor quality, numerous repairs, even a report of one previous fire. It appears that this company is doing nothing to stand behind their products and correct serious problems.

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.

Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.There are other issues with the unit in regards to noise & vibration in the wall, but I do not want the installer to put any more work into the unit if we cannot solve the fan issue. So now everything is on hold and I am not getting an answer. Has anyone else had this problem? If Trane cannot help with a basic question I am concerned about if they will back the equipment. Seems once you have it the problem is yours not theirs. Bad customer support & service.

I had the XV20i installed in the spring of 2014 with all the bells and whistles. It ran perfectly quietly all summer long until winter. In heat mode, it sounds like a light airplane beginning to take off. I now have my neighbor complaining that he cannot sleep even though his two car garage is between the heat pump and his bedroom. Is this a universal problem with this unit? It is supposed to be the Mercedes of heat pumps.

Purchased a home with a Trane XV90 furnace, furnace is 7 years old and out of warranty, product failed at 6 years, after the tech spent hours on the phone with Trane tech support he figured out the furnace needed a new main circuit board to the tune of $1200. We had the furnace repaired, everything was fine for 14 months, went to turn on the heat this year to find out no warm air, called the furnace guy to come out and he explained the main board had failed again. This was after spending 2 more hours on the phone with Trane tech support, we called Trane corporate only to find out the replacement board is only warranted for 12 months, and Trane tried to claim they dont warranty replacement parts, the 12 month warranty is from the dealer. So, to cut an already long story short we now have to shell out another 1200 dollars to repair it again. I called Trane customer support and explained my situation, got a nice email response that said SORRY, GOOD LUCK. It would have been far easier for Trane to do the right thing and either replace the clearly defective part or at a minimum offer a prorated reimbursement, but no they dont care! Do yourself a favor, dont buy a Trane furnace, they dont stand behind their products and if anything goes wrong the replacement parts only have a 12 month warranty from the dealer, Trane tried to argue with me that they dont warranty replacement parts. HIDING BEHIND THEIR DEALERS. So much to Cant stop a Trane. Guess what? You can, and they dont care...

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.Unbeknownst to me, this 10-year limited warranty coverage required ONLINE REGISTRATION WITHIN 60 DAYS, or became invalid, and was reduced by 50% to a mere 5-year base warranty. The online registration had to be done via a TRANE company website. However, I was not told to register the serial numbers, or I would lose my warranty coverage. But, the dealer, who would be clearly advantaged by this reduced coverage, knew about it for certain, as the policy started 4 years prior in 2009.My AC system is now 2 years old and I learned quite by accident, that I had lost my warranty coverage because it was not registered online before Day 61 on the TRANE website. I then contacted the dealer by phone and email and filed a request with TRANE to get my original 10-year limited warranty (which I paid for) re-instated. After two weeks of email, calls and postings on Facebook with the TRANE Corporation, I was finally told this week by phone by Cierra **, Trane Escalations Supervisor, that Trane respectfully decline[s] participation to change your warranty terms to 10 yrs. On behalf of Trane Inc. I do apologize for any inconvenience this has caused and appreciate the time you took to make us aware of your concerns. Thus my 10-year limited warranty is now invalid and I am left with only 5 years.I believe that this is warranty fraud and may also violate the Florida Deceptive and Unfair Trade Practices Act (DUTPA), and likely constitutes bad faith on the part of Trane, and the installing dealer, who should have registered the serial numbers on the day of the install, just as a LEXUS dealer would register your VIN with LEXUS when they sell you a car. Please note that this required 60-day online registration policy is an advantage to ANY UNSCRUPULOUS HVAC dealer, and a huge DISADVANTAGE to most consumers, including the blind, handicapped, mentally challenged, poor people with limited or no Internet access, out of town property owners, etc. I am appalled at TRANEs response to this sincere and genuine effort on my part to restore my original 10-year warranty coverage. I believe that it is possible that HUNDREDS of consumers fall victim to this disappearing warranty coverage policy, but I am only asking for your help to restore my original warranty. However, it is worth noting that TRANE could solve this problem tomorrow by REQUIRING that ALL FLORIDA DEALERS register the serial numbers of their system on the date of installation.Meanwhile, I believe the damages in the loss of 5 years of warranty coverage is about $3000, if not more. I have contacted an HVAC warranty services company to find out the actual cost to restore similar warranty coverage. I doubt that any other local dealer will issue extended warranty coverage on my system, as it is now 2 years 4 months old. ANY HELP YOU CAN PROVIDE IS APPRECIATED. I HAVE LOTS OF DOCUMENTATION I CAN SHARE, INCLUDING THE ORIGINAL SALES QUOTE, INVOICE, AND MANY EMAIL TO TRANE AND LIBERTY AIR.

After our Trane heat pump that we had for 15 years went out, we had another complete Trane system installed. After 3 weeks when it was in the mid 90s the AC went out. We got a hold on the company that installed it and they came out, checked everything and said that it has a stuck valve. They would have to order one, which would take 3 weeks to get because they are on back order. I said BS! Told them get a whole new system and take the valve out of it and replace ours with it which would only take a day to get. After that it worked great again. That is until 3 more weeks went by, then it did it again. They will be out today to look at it, but he said it probably is the same thing as before. The tech said that they are having this same problem with several other Tranes systems they installed. He also said that Trane has known about the problem for quite a while and has done nothing to really fix the problem. I and the company that installed our system are talking about completely removing the system and installing a complete different system from a different manufacturer.

So much for this reputable brand. New furnace and AC in 09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Freds $135 to tell me they dont know what the problem is because everything checks out. Supposedly their $99 initial trip/diagnostic fee covers for 30 days if they need to come back. Two days later and with 53 degree house, they say they spoke with Trane and said to try another pressure switch although doubts that is the problem, and or replace the board to the tune of around $800.00 installed, even though the board checks fine too. Really? Already paid this company to say dont know what is wrong and fixed nothing. Now they want to charge more labor to fix something that they dont know if even is the problem? And of course we find out the original part is not under warranty, but must have had issues because it is obsolete and has been changed a time or two since. So much for reliability and fair service companies. With all due respect to Jim the kind service tech (and is as miffed as we are) but the companies charge policies are out of line, and this comes from people in this business, that are unfortunately not local or Id be using them. And, it took 3 phone calls to Freds to even get a call back for service!

We need a Lemon Law for Trane equipment! We built our new home in 2005 and installed two Trane heat pump systems. We have had repeated equipment failures and are about to replace our 4th indoor coil! I work for the major electric utility in Northwest Florida. We work closely with all the local heating and cooling dealers in our area. Without some sort of proper resolution to this continual problem, I will never recommend another Trane product to both our dealers as well as our customers. Our employees are considered the Energy Experts and feel it is my responsibility to be truthful and forthcoming to the public about the poor quality/service provided by Trane. Consumers beware!

Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak. Now this winter, I have the same problem. I suspected that there was an issue (the unit was running on heat strips a lot more frequently) so I called for service. The tech said everything was operating as it should. I paid the $80.00 fee but was not satisfied with his findings. I contacted a different company for a second opinion. They too said everything was working fine. Less than a week later, I awoke to a 7 degree difference between thermostat and room temp. I called them back out and they said it was the thermostat. $150.00 was the charge for this visit. Two and one half days later, the same thing occurred. This time they checked the Freon and found it to be low. Four pounds were added (more money) but the tech said he would have to come back to try to find the leak. That was last Monday. I am anxiously awaiting to hear what the problem is this time.I am at their mercy. The unit still has four years warranty remaining on all parts but I cannot keep putting money into this lemon. If anyone knows of any recourse to Trane, please advise. I have spent over $3,000.00 in service calls, repair costs and added utility costs because of this unit.

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

We have a TRANE ductless mini split 2 ton heat pump, installed & sold by D&B HVAC Heating & Air out of Branson, MO. We have had SO MUCH trouble with this unit. It runs water all the way down the wall. They replaced it once & it is doing the same thing again. D&B keeps telling us that We are the only ones that have ever had any trouble with this type unit???

I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!

Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior of condenser unit is defective and caused rubbing between two lines until rupture of the line. All freon lost and had to have service call to weld the line and reinstall freon. $605 later, its fixed for the moment but Trane will not stand behind what should be a warranty issue because of the defective pipe routing. Cannot recommend Trane to anyone.

I had a new Trane air conditioner unit installed in the March of 2015. In August 2016 it stopped cooling and the coil in the air handler was leaking refrigerant. The cost to repair this was $1,200. Trane did replace the coil under the warranty, but they would not cover the repair cost. The supply company said they have seen several of their new units fail the same way as ours. The air conditioner stopped cooling again after only two days of operation. This appears to be a quality issue and is costing us consumers a lot of money and the reliability of Trane is NOT good.My old unit lasted for over 20 years with no major issues, it was only replaced due to its lack of efficiency and cost of operation. Based on the over $10,000 this new unit has cost me so far, it would have been cheaper to keep the old unit, $10,000 would buy a lot of electricity. I am not happy and am ready to bite the bullet, cut my losses and replace the entire system with another system, but NOT Trane.

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

I recently moved into my custom built home. During the planning phase I requested TRANE equipment due to prior good experiences. Upon completion I had no idea that the TRANE equipment had to be registered 60 days after closing (I am sure its stated in the fine print or piles of documents one receives when purchasing a new house). Minor mistake... WRONG! The difference is with a brand new home and brand new trane furnace/ac/coil equipment you lose 5-7 yrs of warranty on the equipment if you do not register in 60 days... NO EXCEPTIONS, NO OPTIONS, NO INTERMEDIARY SOLUTIONS. BASICALLY NO ONE THAT APPARENTLY REALLY CARES! I strongly recommend using another company that is more transparent with their policies and has a real customer service department that is equipped to do the right thing when necessary! 10 year parts warranty if you register in 60 days! 5 & 3 year warranty if you dont... same new equipment, same new house but a rigid, ridiculous policy that none of their customer relations employees can even really defend. Weve already had the furnace go down (23F outside) & now I learn about their policies & customer relations efforts. Ill never make this mistake again (Trane equipment).

I had a new Trane HVAC unit installed three years ago after having nothing but problems for years with the original unit that came with the new house I bought. When we turned on the heat this year nothing but cold air came out. The installer came out and tells me that the TXV unit is bad, has a clog, and a hole is in the freon line coming off the TXV. Total cost $1400 so far. When I talked to Trane they wont cover anything but replace the TXV which I have to pay to be installed. Due to it failing I have to pay for the Freon, and due to it blocking the line it caused a leak in the line, I have to pay for it to be repaired. TRANE claims to be the best there is, IT IS JUNK. Three years and a major failure of parts are not normal and as a consumer, I should not have to spend thousands of dollars to fix TRANE junk. STAY AWAY FROM TRANE, poor product and no customer service.

10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.

I would HIGHLY suggest NOT buying anything by the Trane brand. Heres why: I purchased 2 new systems from them thinking I was getting better equipment, but that could not be further from the truth. Keep in mind that I live in Arizona where the temps are 115º plus. Now, the first issue is that one of the 2 units went out immediately. It broke when I was out of town forcing the heater to run indefinitely, even though it was set to cool only. As it turns out, they cover all of their wring with peanut oil!?? Well guess what, mice LOVE peanut oil and they were attracted to that lovely taste (probably why we set traps with peanut butter and it works so well). This to me is just simply a bad business decision. Needless to say, everything in our room melted as the temperature was kept above 118 for 3 days straight, while we were gone. Now none of our drawers close correctly, our doors do not shut right and all of the oil in our wood furniture is gone. On to #2! Oh, Keep in mind, these are less than 1 year old! I am still paying $20,000.00 for these two lovely babies!! This time the coil went out, causing us to live in the peak AZ heat for almost a week. I was told that this is uncommon for any brand. I guess we are just lucky. #3 This time the control module went out in the air handler! I was told this never happens unless it is just a bad unit... Again, I guess I am just lucky. #4 This time the Thermostat broke. This is their proprietary thermostat, so their own technology on that thing. Good luck with these things, they have some convoluted method of resetting and joining the network or adopting to your account that is a real treat. #5 Did I mention that I still have a good year or more to go on my payments for these gems!!! Now, the coil went out and leaked out all of the refrigerant. back to 100º in our house! They said it would be at least a week before they could get the part to me (which I thought was a bit long for such a well know brand with distribution) so I wrote them a letter on their website asking why Amazon can get me anything I need in 2 hours, but they take a week, even though they are installing hundreds of these daily, in my city. I also asked is this the type of QUALITY that I should expect from my purchase decision to go with them?Guess what I received back in response to that letter? Well, if you guessed NOTHING, you would be correct. Par for the course here with Trane.#6 The vents and 2 stage motor never really seemed to be very productive, so I called my dealer locally and asked them to investigate. They found that this unit was shipped with malformed flashing on the air handler and it was blocking 80% of the air flow. He trimmed it out and got it back to normal. So, again, I write another letter to Trane on their website asking if this is something that should be replaced or if it is common and again asked if this is the Quality I should expect from their brand. My Answer? Ding Ding Ding, if you guessed NOTHING again! #7 Still waiting on my coil to be delivered after 2 weeks and the installer just called to tell me that Trane sent the wrong coil, so we will need to reorder it from them, AGAIN, and I need to wait. So, moral of the story? If you want really bad quality, tons of headaches, appointments, ruined furniture and pay at least 4 times as much as other brands, you should absolutely buy Trane. Or if you simply want the indoors of your house to be like this, then you should also buy Trane! Otherwise buy ANYTHING ELSE.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.The dealers owner/manager, David Binder, has written that in almost 43 years of HVAC industry experience, I cannot recall ever replacing 3 evaporator coils and having also a condensing fan motor and compressor fail all within the first 4 and a half years of a system being installed, and hope this information will assist you in acquiring replacement equipment from the Manufacturer.

I bought a new indoor and outdoor Trane system in May 2013 (after saving for one year with no a/c or heat in the house) thinking that I made a good choice. I really believed their manipulative slogan NOTHING STOPS A TRANE which it needs to changed to TRANE NEVER STARTS, I am such a fool for believing that. Shortly after we had it installed we started having problems. So far we spent $1250 in repair on this Trane product. Tried to contact Trane to get reimbursed for some of this expense and they offered one time goodwill gesture of $85.12 and at the end saying hope you will trust our product in the future. I will never buy another Trane product. I have already stopped 2 people from buying a Trane product.

XV 90 Control Board fried after warranty expired - I had a XV 90 installed in 2004. It has run without issue up until Christmas Eve 2012. Ill spare the horror story around the troubleshooting process to determine the board was fried, but in the end, I ended up forking out $1,100 to have a new control board installed. Symptoms: (1) no heat; (2) it came on once, but that appeared to be its final cycle; (3) fan would still run, so it led me to believe that there was hope. Bottom line: Theres a known problem with the board for the model/serial of my furnace. It was recommended by Trane that a new control board/upgrade kit be installed. I plan to keep it around just so that I feel like I gained something from spending so much on a new control board. The service tech that did the repair mentioned that this is a common occurrence and he carries extra boards in his truck for this very reason - nice.

I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T Heat Pump unit that had only been installed in 2001 when the house was built. The new unit quit heating in Nov of 2015 (less than 2 years) and I had Whites Heating and Air-conditioning (our local Trane Dealer) come out to fix it. They had to replace the TXV Valve and replace the refrigerant - at a cost to me of $888. Trane replaced the valve itself (which cost $130) but WOULD NOT COVER LABOR OR REFRIGERANT. This is ridiculous in my opinion for a $4000 Heat Pump. Tranes warranty is really bad and I would warn anyone who is thinking about purchasing a TRANE unit to look at another company that is more reputable.

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

Purchased an American Standard (owned by Trane) HVAC in spring 2017. In spring 2018, the AC was not cold. Technician diagnosed the problem: leaking indoor coil. He replaced and recharged it, then told me that the $545 for labor/refrigerant was NOT covered under warranty - only parts are. When he sensed my outrage, he explained he was on my side and told me to call Trane Customer Service. I did - case #**. They explained the warranty to me (as if I needed that), and I made it clear that it IS A JOKE. How can a company stand by their product when they are asking consumers to incur cost for THEIR MISTAKES! When the supervisor realized I was not going to stop complaining (no yelling, no cursing), she asked if there was anything else she could help me with, to which I answered you have not helped me at all, and then she hung up on me as I began my next sentence... DO NOT BUY TRANE/AMERICAN STANDARD!!!

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

Had new Trane XL20i Heat Pump installed 10/20/2010. July 2014 Air Handle evaporator leaked, repaired. Then Condenser became erratic, low-pressure issues, numerous service calls, more parts replaced. Left for summer to NJ from FL, came back, low-speed compressor fried. Trane will not assist. Installer is a good company, and Trane simply tells us what we need to hear.First they tell you the service company need to contact distributor then service company tells you that not the way it works. Mentioned to Trane representative Alex, that the inconsistencies between service company understanding and Tranes position leaves me with no options. Want condenser system replaced and mention consumer affairs massive number of reviews complaining and they will no longer talk to you. It is time someone take the lead and file a class action lawsuit as there is a pattern here. I will purchase alternative equipment in the future. Nice going Trane!

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.

In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was normal. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.After about 3 years I awoke one morning to an error on the thermostat and no A/C. Service man checked unit and said the wire tie holding a piece of foam insulation around one of the lines inside the outdoor unit to keep two copper lines from chafing, had rubbed a hole through one of the lines and caused the failure. He took pictures and noted it on the service report. I contacted TRANE, as to me, this was a factory flaw in the wire tie placement. TRANE requested documentation which I provided. They rejected the claim and I was out almost $1000.00 to repair the unit. As far as efficiency goes, the unit has lowered my over all electricity bill. Also the filters for the air handler state that they are 4 inch filters but in actuality they are 3.75 inch. As such filters purchased on the open market do not fit and requires one to buy them from a TRANE installer or dealer.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.

Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I am now faced with replacing a cracked heat exchanger for $1200 (labor only; warranty covers part) and an end bell/fan motor for about $1500. No way should this be happening on a 7 year old unit. Might as well install a new furnace (different brand) for another $2000 and get a 10 year parts and labor warranty!

Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Conditioning/Heat Pump Unit from a reputable company who recommended this unit and completed the install May 2011. Ive been with this A/C company since I moved to Florida 18 years ago, so I trusted their recommendation. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty if registered within 60 days, etc. Its been nothing but a costly nightmare once the 5 year mark was reached and the 10 year warranty ended up NOT being what was sold to me. Even though the company has been good about some of the items that were supposed to be 10 years, they have haggled with me and TRANE over what is actually covered on the warranty and the period of time. CRAZY! CRAZY!With this major purchase, you would expect to get more than 5 years out of a system without spending additional major $$$. The following are my repairs/replacements since May 2016 to date: EFC control board, capacitor, condenser coil (plus R410 to replace what was lost), another trip to fix a R410 leak as a result of when the condenser coil was replaced, replaced entire circuit board, new blower relay, and thermometer all within a 3 year period. Keep in mind, that not only do you pay for labor to install the warranted item, each visit is a service/diagnostics fee.Today, my system runs constantly causing very high energy bills because the A/C simply cant keep up with the outside temps -- called for service and after diagnosing the units for 1.5 hours, they tell me they cant find anything wrong. The AC Guy told me that they just dont make Trane Units like they used to!! Im very disappointed in Trane products, I wish I would have read these reviews before taking the recommendation of a company I trust, and certainly dont recommend purchasing a TRANE to anyone. Very Disappointed!

New home built in 2007 new Trane furnace installed. Wrong from install, noted by the service technician during a routine maintenance check and trying to fix a water leak coming from side of furnace. Charged me $187.95 and still that night the water leak continued. The next day 3 other techs came and tried to diagnose the problem. A roll of duct tape and lots of PVC piping later, the leak finally stopped after making my new furnace look laughable. Now we have rust issues caused from the water leak causing parts and switches to degrade and corrode. Needing a $20 part replaced the same reputable Trane dealer would like to charge $278 plus tax for something their bad install job caused to go out. After explaining that I feel the part was damaged because of the water leak that developed from a bad install and should be replaced at no charge, they told me I should just buy the part and replace myself. I said Im not going to do that and they told me they are wiping their hands clean of me and walking away from my situation. I tried to call Trane and they hung up on me. I tried sending email and they tell me theyre free to charge whatever theyd like to charge me as they are independent dealer. They do not want to understand that these problems are because of either a bad product or simply the bad install the tech admitted to. I will never own another Trane product during my lifetime. Horrible customer service and worse product. You can see from my photos the install job they did to my Trane furnace and the rust that has developed. And yet still no one from Trane or the installer would like to take blame.

4 years ago the Trane condenser burned out. The air handler was also replaced with similar units. They too burned out after one week. A third unit was installed and I was told they were units made in China...so now after 3 new units failing they installed a Rheem unit for the air handler and a Trane for the condenser. The condenser just burned out again, and I am told the same thing. Made in China...or Mexico?? Anyhow that is 4 units in 4 years...and my system is clean and all new.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. Its 91 outside. Beware. Read the fine print. If you dont register your warranty you get a reduced one. Also yes I have to pay the labor charges.

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because wed always heard Trane was the best and thats what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldnt have to worry as much in the long run... Apparently with the new high-efficiency units, it doesnt quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.There was a BIG lot next door and a brand new house was built while we lived there. The new owner put in all new Trane units. For the 1st year or 2, there was an a/c service company at that house almost constantly: he and I used to text back and forth rolling our eyes and shaking our heads at whose Trane system was the crappiest. All the service technicians concurred that Trane USED to be the hands-down best, but that things had changed at the top and they were now quite mediocre.

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

I had my unit installed about 1 year ago and it has been running like a champ ever since. I got a 5 ton heat pump with the 2 speed compressor that makes it more energy efficient. The package was installed by a local company that was a wonderful experience overall and it includes a 10 year parts and labor warranty. We need a reliable unit since it gets in the triple digits quite frequently in Las Vegas. It is hard to stop a Trane!

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? Id love to join in.

We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.We went with a local, and reputable, HVAC company and the tech we got to come out said he was shocked how quickly the unit failed. After reading all the reviews on here, I am not shocked at all - Trane makes junk products and does not back them up with adequate warranties. Bottom line - we will be purchasing a Lennox or other brand unit next time. Trane will not be getting any patronage from our home again. Fortunately for our neighbors, they heard our troubles and cancelled an order with Home Depot for 4 Trane units and bought another brand. They are thankful we shared this information with them. If I have it my way, our whole neighborhood will avoid Trane.

Very satisfied…excellent unit and very quiet. Had it for many years and no problems at all. Alfredo ..Jenison, Michigan