Replaced a 14-yr old 5-ton RHEEM split system with a new 5-ton XV20i condenser (matched field - XC80 gas furnace and 5-ton evaporator coil in the attic). Well, I was surely sold on looks and the rhetoric of what it can do - a variable speed (720 speeds) of compressor and furnace, Wi-Fi capable, energy-efficiency, etc. Right from the start I realized there is something fundamentally wrong with this AC system. As an example, lowering the temp. from 75 to 73 degrees takes over an hour to achieve (with inside humidity of 50% and outside temp just below 90 degrees). My old Rheem unit, before going out (due to its evaporator coil leaking) would take about 5 mins (for sure no more than 10 mins under similar conditions). After the system was installed I thoroughly inspected each and every duct supply coming out of the new plenum for leaks and found none. Please note, I did not have new ducts installed, so my existing ones were used with the new system. Also, the new system was connected to the existing freon lines (that run from the outside unit to the attic). I believe, if the freon lines (hidden as they pass thru walls and to the attic) are leaking (thus showing that the system is undercharged), the thermostat would detect such and give an error code. But no alerts or error code(s). When the unit is cooling (fan blower is on), there is a loud, annoying noise coming from one of the two return vents. When at night, being quiet, the noise is so loud that we can not stand it and takes us longer to fall asleep.Asking the install company to investigate/resolve an issue is like asking for a discount after you already paid them for the service - after being paid for their service, they are gone/done with you! Making things worse, calling Tranes customer service is just a joke - long wait time, untrained / uninformed customer service people. The company does not have any tech support. The company does not have a field rep like other HVAC manufacturers do. You get ZERO support from this company and you will immediately feel unwelcome when talking to them.As a result, we have nowhere to go, no help from Trane at all!!! Their response was call your installer or an authorized Trane dealer for help. Well, calling another dealer for service, after you tell them you had a brand new system installed a week ago, they will shy away (not wanting to deal with another installers flaws). Trane knows that and they do not care. This is TOTALLY unacceptable! Folks, this is a bad company, PERIOD!! Think twice before you buy their products. This has been an ongoing nightmare... cannot cool the house efficiently and cannot sleep at night from the noise. All of these because of Trane (an unorganized company making flawed products and providing zero tech support)! SHAME ON YOU TRANE!

We recently purchased 2 new Trane roof mounted air conditioner units installed by very experienced company. Both (separate sides of home) failed soon after installation. The copper tubing came apart at joints from defective weld joints and all freon leaked out and house got very hot in Arizona sun with senior citizens and grandchildren on several occasions. Repair persons came and had to weld defective joints in several places. Now the units are not cooling again and apparently the joints are detaching again - leaking freon into the atmosphere again. We heard from AC repair company this is happening many times around Phoenix and they are running from house to house on these units - Trane model # 4whc3042a1000aa - I will file claim in Scottsdale Small Claims Court in near future.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked twice not covered under warranty. $400 to fix. In 2019 the compressor went bad. Apparently you have to register both the unit and the compressor separately in order to get the 10-year warranty. Which in my opinion is a scam so that maybe youll miss it and they can reduce the warranty to 5 years. At 5 years and 11 months $1,000 compressor went bad. No help from Trane at all. $1,900 bill this time, and only a one-year warranty on the new compressor. Buy another brand.

Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.

You can stop a Trane! I had two brand new Trane units installed into my home. Less than two years ago. One of them can’t be fixed. My HVAC guy came out about five times. He’s done everything from change valves to Freon to pulling vacuums etc. Trane won’t stand behind their products, their consumer relations department is useless. Three different people gave me three different responses on how they would or wouldn’t help me. Today a supervisor told me that all of the three people I spoke to are wrong and they can’t help me and won’t. My unit is new and it is installed properly. It doesn’t work! Garbage! Run!!!

I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser units coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around. There is an attorney that is doing the investigation for a class action lawsuit. I really think they have a great case. My other issue is if I pay to have the new coil replaced with the coil Trane sends them for free, who’s to say that I dont have the same problem in another year. Have they made modifications on their coil or is it the same design as the one that has already faulted? Trane needs to stop beating around the bush and recall these faulty coils. Otherwise, word of mouth will cause them to loose a lot of business!

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isnt that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly preventative maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I wont do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

I purchased my home early this year and the house is less than 5 years old with two Trane Air Conditioner units. I received a 1-year buyers warranty for the house as part of the sales contract. As the summer heat started, we noticed the air conditioners were not working well. We contacted the warranty company for service. After a couple of checks including freon refill, they finally found out that there is a leakage in the main unit and the evaporator coil needs to be replaced.They said the unit is still under manufacturer warranty and asked me to directly contact Trane to receive a new evaporator coil and the warranty company agreed to follow up with the labor. I reached out to Trane but they said my warranty expired because I had to contact them within 90 days of purchasing the house. I have explained to them that I was never informed by anyone about this requirement, and I even did not know the brand of my air conditioner until there was a problem with it, but they did not accept. That is totally unreasonable, how can a home buyer know about this rule? This is just a way for them to get away from their warranty duties. I hope this review will help some people to know about this rule so that they can reach out to transfer the warranty within 90 days.

Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system. Within a year the condenser developed a violent shaking and rattling during a storm. We called an American Standard recommended technician in our area and he said unit developed a leak. We got it fixed at our cost of $600. The unit also has a musty odor called stinky sock smell occasionally when we turn it on...It is disgusting so we installed an ultraviolet light again at our cost....Needless to say our other heater never had any shaking or smells. We contacted American Standard to try to figure out what the problem was with the shaking and smell. We got no answers and told us parts were under warranty but not labor... In 2019 the compressor failed, we replaced that to the tune of 1700 labor costs. A month later another part inside. Within a week a reverse coil part failed. WE contacted American Standard/TRANE to file a complaint regarding the unit and our costs to replace parts. We have maintained the unit and sent a 40 page pdf of a history of maintenance and repairs. So far there has been no response even though we have called several times to find out about our case. Lesson learned. Do not buy a new American Standard/Trane hvac.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.

Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.

I bought a Trane XL 16i about six and a half years ago. Now it has a hole in the coil. The HVAC company comes out each year for preventive service. Im beginning to think thats a waste of money. Anyway, itll cost $1,000 to replace the coil and thats with the warranty on the parts. I kept hearing that Trane is supposed to be one of the best. Well, I beg to differ. Will not be buying another Trane.

I had my upstairs unit replaced with a TRANE system, after the 15 y/o unit failed. I researched models and went with TRANE b/c of their supposed good track record. I have had nothing but trouble with the unit since installed 4 yrs ago in 2012. The coil failed after the first 14 month in 2013, which I was told was an $1800 job had it not been covered by 2 yr labor warranty (thank God for me). The past 2 years I have had to have it serviced for AC failure twice! Each time it was for a different reason, but both resulting in leakage of Freon. The first year it was from a loosened Schroeder. This past repair was from for a leak at txv, a7# Freon leak!I have a great local company who worked with me on labor charges and recommended I contact TRANE for potential replacement. Their customer escalation department is a JOKE. I requested for them to replace my unit as there has been a problem each year and a major component failure with the coil. They basically said, sorry for the inconvenience but we cant do anything except pay half of your last charge (which totaled $274 of $550). It would have been closer to $800 as the labor was 3 1/2 hours but my HVAC company only charged an hour. Sheena **, the escalation rep did nothing but drag her feet for 2 months and offered me real compensation that I deserve.I honestly think I got a lemon or their product just has deteriorated so bad that they cant even stand behind it anymore. I had my downstairs unit replaced the year before this TRANE with a Carrier and havent had the first minutes trouble with it. I wish Id gone with Carrier again! AND, I have both units serviced twice a year for maintenance, so I take care of my investment. DO NOT BUY A TRANE! THEY WILL WRECK YOUR BANK ACCOUNT and THEY DONT CARE ABOUT THE CUSTOMER.

My unit is 4 yrs old & the condenser coil broke. It has cost me $1200 for Freon & repairs. Called service to explain and ask for help since my unit is so new. Well, I shouldnt have wasted my time. Woman in dept was actually rude! They will do nothing to help you and I am a senior and live in poverty but that meant nothing. Dont buy Trane based on their reputation because they dont live up to it!!!

I had a new Trane HVAC unit installed three years ago after having nothing but problems for years with the original unit that came with the new house I bought. When we turned on the heat this year nothing but cold air came out. The installer came out and tells me that the TXV unit is bad, has a clog, and a hole is in the freon line coming off the TXV. Total cost $1400 so far. When I talked to Trane they wont cover anything but replace the TXV which I have to pay to be installed. Due to it failing I have to pay for the Freon, and due to it blocking the line it caused a leak in the line, I have to pay for it to be repaired. TRANE claims to be the best there is, IT IS JUNK. Three years and a major failure of parts are not normal and as a consumer, I should not have to spend thousands of dollars to fix TRANE junk. STAY AWAY FROM TRANE, poor product and no customer service.

All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - the dirty-sock syndrome smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also redesigned the ramp so that water would not flow over the ramp...Everything seemed okay - until we had a Mold specialist check out our entire house. He found Mold in the Trane air handler and in the duct work. He found no other issues with the house. We contacted Vailes and shared the Mold report with them. They came out and looked and took pictures to share with their Trane Rep (Ken ** out of Richmond). They came back with a solution of cleaning out the air handler for estimated $500.00 and installing a UV light for another $1,000.00. I replied back with the following request to Vailes: Our game plan is to counter with: to have a Trane Rep come out and look at the situation. Possible solutions: Air flow is set incorrectly (after talking with other large heating and cooling companies). Another red flag: Having 3-4 degree variances in rooms upstairs. Some rooms have an extreme blast of air flow (especially in the winter). Our home was inspected by a professional environmental technician and the house is clean. The only issue is the air-handler in the attic.After discussing this situation further with my wife, father, Riddlebarger, and Landis Heating, they all suggested that Trane should come out and redo/check the air flow. They also think it could be a potential trunk issue as well. I was going to have my wife run with this but I dont want to add anything else to her plate. Will you please contact Trane again with our circumstance? We need to fix the issue and I would like for Trane to be there.Vailes shared this request with Ken ** (Trane Rep in Richmond) and Ken replied back to me with the following: The mold that is growing in the home is a product of the environment that the equipment is in. The Trane (or any other brand equipment) does not produce the bacteria; it already exists in the structure. The effort that needs to be put in is to address the source of bacteria whether it is infiltrating form the crawlspace, attic, basement, windows, fireplace, sewer system, or from the people that live in the house. The bacteria growing in the AHU is happening because it is a nice environment for it to grow (warm and moist) depending on the season but it is not the source. There is nothing that Trane can do to address the structure or the infiltration to the home. Vailes has made some suggestions about accessories that can be added to a system to help manage the bacteria (UV lights, and electronic air filters); these may help reduce the potential for growth in the unit but the bacteria will still be in the home.I was not satisfied with his response so I brought in several other HVAC dealers to analyze the situation. They have all pointed to the duct work and airflow. I could get another HVAC dealer to redo all the duct work but that puts me in a major financial crisis. I feel like they (Vailes and the Trane Rep) should have looked at the situation closer. Obviously, they knew something was wrong from the start when they coated the coils and redid the airflow and ramp shortly after it was installed. I feel like the coated coils only masked the issue. For some reason, we are getting mold in the air handler. Any suggestions? One particular HVAC dealer said that he firmly thinks it is the duct work - because the duct work going to the returns are the biggest he has ever seen on a ton 1/2 unit. He also said there is no trunk line (all lines are coming straight out of the small boxes on the air handler...). Hearing from 4 other HVAC dealer that they think it is the duct work - tells me something. I am meeting with two other HVAC dealers this week as well to see what they think. But it is very disappointing having to go to other dealers to fix this problem. We turned the unit off once the mold was found (back in April). I have a wife and 4 children and need to place some urgency on this.

I had an old Goodman air conditioner that came with the house. I had it for 17 years and was still working. I upgraded to a Trane or at least I thought is as I was told that it was a good size for my home. The Trane broke 3 times in 3 weeks due to connection of the drain and I notice that this air doesn’t keep my room cold. I have to leave my door open and even like that it gets hot at certain times. My old one used to freeze me. I don’t recommend Trane. My nephew is looking for a new air and I mentioned to him what I have gone through and Trane is out for his home. I don’t recommend Trane. Thanks.

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.

I purchased a new Trane system XL16i May 2015. This May (2016) the unit was not working properly. The company that installed it first said it was the reversing valve that was not operating properly so they had to install another one. Then it still was not working properly and they said it was the compressor now that had to be placed. We have been w/o a/c for over a week now. The installer ordered the compressor from Trane and it will take 5 days to get here another weekend w/o air. I called Trane and was informed that 5 days is their standard shipping. If it was longer they could expedite. I guess you can stop a Trane!!! Terrible customer service from the manufacturer and a 1 year old unit that had two major parts fail within a year!!!

My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldnt refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. Its even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers dont make that much.

Had new Trane XL20i Heat Pump installed 10/20/2010. July 2014 Air Handle evaporator leaked, repaired. Then Condenser became erratic, low-pressure issues, numerous service calls, more parts replaced. Left for summer to NJ from FL, came back, low-speed compressor fried. Trane will not assist. Installer is a good company, and Trane simply tells us what we need to hear.First they tell you the service company need to contact distributor then service company tells you that not the way it works. Mentioned to Trane representative Alex, that the inconsistencies between service company understanding and Tranes position leaves me with no options. Want condenser system replaced and mention consumer affairs massive number of reviews complaining and they will no longer talk to you. It is time someone take the lead and file a class action lawsuit as there is a pattern here. I will purchase alternative equipment in the future. Nice going Trane!

My home had a 35 year old Trane Heater. We had real high winds and top of exhaust blew off roof. HVAC company came out to replace and told me my system was so old needed to be replaced, it wasn’t as quiet as it should have been. Pilot light went out. Called another HVAC company who had same spill. Heater replaced and Now I know I was had. That 35 year old TRANE wasn’t as loud as the new unit, heated the house (2story) much faster AND my gas bill was MUCH less. I fell for the scam, thought I would have a more efficient unit for less money. The Trane is worth every penny and then some.

I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.

I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.The main difference (Wholesale $600) vs a $150 + $10 capacitor connected to your T1 & T2 terminals. My AC guy said that the wont get a computer code when the fan fails again. Im like DUHHHH! The compressor was running and the fan stopped. Thats how I know it failed. Why would I need a computer to tell me the P.O.S. TRANE unit has failed. I am not expecting much better out of the American Standard. I am sure they are all made in the same place with different labels slapped on them. I know some of the cheaper brands do the same thing from a rental property where my 12 SEER unit ran for over 20 years. Doesnt Take much to stop a Trane but it sure takes an act of God to get the parts for them.

I had a HVAC company to install a brand new heat pump. But Trane indoor coil is easy to leak. My indoor coil lasts only 8 years. As I did not register my heat pump, Trane refused any warranty for its faulty product.

Coil Leaking, HVAC person tells us ALL HVAC UNITS are bad now. I hope the title says it all. I purchased a high-end TRANE for roughly $8000 a little over 4 years ago and while still under warranty the coil has been leaking and I ran out of Freon. To fill the unit up to get through the summer I spent about $700 for the coolant. The warranty doesnt cover labor, so even if I order a new coil under warranty, it will cost a fortune to install it, with no guarantee it will perform any better. My HVAC person said theres roughly 350,000 units with bad coils right now. Is there an agency I can call, like an insurance commissioner in our state? I know theres such a thing as a Lemon Law with respect to cars. Can there be a class action suit brought against these companies?

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant. This year (the 9th) 2016 I have had to have service person in again. He originally replaced the switching valve and the expansion valve and it worked the weekend and then went out again. Service person came in and pulled the expansion valve and it was plugged with trash. Installed a filter drier and is still not cooling. This is the biggest POS I have ever owned in my life. Warranty is about to run out and I have had it. Labor and freon cost are killing me.

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?

My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.

We purchased a Trane HVAC system in 2006 for our new home. The home was not occupied until mid 2007 so the unit was not in use until then. The air conditioner is XL14i and the gas heater is unit XV90. Since then we have spent well over $2000 in labor costs to keep the unit running. The control board was replaced twice, once in June 2012 and again in March 2013. We came to learn this was due to a design flaw. We have had switches and contacts replaced several times, and are now in the process of having to have the coils replaced. Each time we have had to pay labor costs. We went to Trane and asked for reimbursement of labor for the control boards since it was an obvious design flaw. The same is true of the coils now being replaced. We were flatly turned down the first time, and I am sure we will be turned down again. I have no problem paying labor costs for a part that wears out, but when the problem is design the company should be liable. Take my advice. NEVER buy a Trane. It is a piece of garbage. We have spent several days last summer and this summer with no AC, and this past winter when the heat didnt work because of the control board issue. Fifty eight degrees is not a comfortable temperature in your house. I am angry and disgusted that a company that advertises you cant stop a Trane is so poor at standing behind their product.

The seller of our house put in a brand new Trane TAM7 with an XL18i just to sell the house. Less than a year into the house the unit developed a leak at the evaporator coil. Took several days in the middle of summer to get it fixed (labor/410a not included). Then within a couple months the time delay fuse blew twice in a row - the tech eventually replaced it with a similar rated automotive fuse. Now this summer the condenser coil went out and after getting that fixed the blower ECM has died. Over and over, the system keeps breaking in multiple places... Absolute piece of crap. A unit this expensive should last care free for years - not break down 4 times in the first 5 years.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. Its 91 outside. Beware. Read the fine print. If you dont register your warranty you get a reduced one. Also yes I have to pay the labor charges.

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.

We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and wont even buy from a HVAC company that sells Trane.

We bought a BIG 5000 sq. ft. 5 br/6 1/2 bath house in foreclosure to renovate. We put 4 brand new, high-efficiency Trane central a/c units because wed always heard Trane was the best and thats what we wanted: pay a bit more than the rest upfront, but get the Best so you wouldnt have to worry as much in the long run... Apparently with the new high-efficiency units, it doesnt quite work that way... We had the house 9 yrs: for the 1st 7 yrs, there literally was not any 6-month period that 1 of the units did not require significant repair service; sure the parts were covered, but not the service calls - it cost us a LOT of extra money.There was a BIG lot next door and a brand new house was built while we lived there. The new owner put in all new Trane units. For the 1st year or 2, there was an a/c service company at that house almost constantly: he and I used to text back and forth rolling our eyes and shaking our heads at whose Trane system was the crappiest. All the service technicians concurred that Trane USED to be the hands-down best, but that things had changed at the top and they were now quite mediocre.

Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.

I usually dont write reviews, but I am so disappointed in my HVAC purchase I couldnt help myself. DO NOT BUY A TRANE PRODUCT!!! Ive had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!

We bought our Trane unit about 6 years ago... First, let me start by saying that Tranes slogan Nothing runs like a Trane is accurate! Although, a bit misleading because this thing runs worse than anything weve had previously! First, the compressor went out a year after install, charged for freon and told it was a defect... Trane still fought me on trying to charge for the compressor! Next, thermal switch went out, was told we dont change our filters enough... What, twice a month aint good enough for a freakin Trane?!? Now, weve got clogging in the Condensation drain system... Enough condensation to flood my sons bedroom! Reason for the clog: Reduced ID on the drain tube and a negative gravity feed which collects sludge and clogs. Dont know what school of thought these guys have, but honestly would it hurt to have a free flowing drain system under the tray? Instead of relying on these bozos, Im going to just retube the entire drain tray and fix their crap right. When youre looking for an A/C unit, look here, look there, look everywhere but stay the heck away from Trane! Theyre bad news, problematic and worthless!

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Handler is inappropriate. In my estimation, it was designed to fail. In my case, it failed just after 4 years of service. The notched blade design is not compatible with a direct drive system. The amount of overlapping material of the blade relative to the dual center drive disks is not sufficient to withstand the rotary forces placed on them by the motor. A solid blade design would be the best option. I would suspect that others have had the same issue. The seasonal HVAC tech who performs bi-annual service noted that he was very familiar with the sound this particular blower wheel prior to failure. As it stands, this item is not covered by any warranty and supposedly can only be installed by a licensed Trane technician for approx. $500.Failure in this case equals the dual center drive disk slipping out of its original position. Each fan blade skips out of its designated slot allowing the drive disk to rotate irrespective of the fan assembly. DIYers will be happy to know this can be replaced for less than $70 without any special tools. Just match the blower wheel attributes to those listed on Emotorstore.com

My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.

In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.Like many of the reviewers, I was given the runaround by Trane customer service. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. I was assured over and over again that my case was under review but it was never resolved. When I asked to speak to a supervisor, I was told that it was not possible. In short, my experience with Trane customer service was probably the worst experience I have ever had with any company. There are many HVAC brands worthy of consideration. Trane is not one of them.

We purchased our home in 2013. My a/c was out in August this year with bad coil which only 2 years and 2 months a/c system. I was told by Trane rep the coil part is not covered by warranty because is over 2 years. We have to paid a/c company full price to replace the coil. Now after 3 and half months later its go out again. Many people telling us the Trane coil part is not quality part, broke very easy in the short time. I am extremely upset with Trane a/c unit. House only 2 years old. Should not have such problems! Not sure there are people out there has the same problem as me? What advise someone can give us.

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a left over R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)

I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.Unbeknownst to me, this 10-year limited warranty coverage required ONLINE REGISTRATION WITHIN 60 DAYS, or became invalid, and was reduced by 50% to a mere 5-year base warranty. The online registration had to be done via a TRANE company website. However, I was not told to register the serial numbers, or I would lose my warranty coverage. But, the dealer, who would be clearly advantaged by this reduced coverage, knew about it for certain, as the policy started 4 years prior in 2009.My AC system is now 2 years old and I learned quite by accident, that I had lost my warranty coverage because it was not registered online before Day 61 on the TRANE website. I then contacted the dealer by phone and email and filed a request with TRANE to get my original 10-year limited warranty (which I paid for) re-instated. After two weeks of email, calls and postings on Facebook with the TRANE Corporation, I was finally told this week by phone by Cierra **, Trane Escalations Supervisor, that Trane respectfully decline[s] participation to change your warranty terms to 10 yrs. On behalf of Trane Inc. I do apologize for any inconvenience this has caused and appreciate the time you took to make us aware of your concerns. Thus my 10-year limited warranty is now invalid and I am left with only 5 years.I believe that this is warranty fraud and may also violate the Florida Deceptive and Unfair Trade Practices Act (DUTPA), and likely constitutes bad faith on the part of Trane, and the installing dealer, who should have registered the serial numbers on the day of the install, just as a LEXUS dealer would register your VIN with LEXUS when they sell you a car. Please note that this required 60-day online registration policy is an advantage to ANY UNSCRUPULOUS HVAC dealer, and a huge DISADVANTAGE to most consumers, including the blind, handicapped, mentally challenged, poor people with limited or no Internet access, out of town property owners, etc. I am appalled at TRANEs response to this sincere and genuine effort on my part to restore my original 10-year warranty coverage. I believe that it is possible that HUNDREDS of consumers fall victim to this disappearing warranty coverage policy, but I am only asking for your help to restore my original warranty. However, it is worth noting that TRANE could solve this problem tomorrow by REQUIRING that ALL FLORIDA DEALERS register the serial numbers of their system on the date of installation.Meanwhile, I believe the damages in the loss of 5 years of warranty coverage is about $3000, if not more. I have contacted an HVAC warranty services company to find out the actual cost to restore similar warranty coverage. I doubt that any other local dealer will issue extended warranty coverage on my system, as it is now 2 years 4 months old. ANY HELP YOU CAN PROVIDE IS APPRECIATED. I HAVE LOTS OF DOCUMENTATION I CAN SHARE, INCLUDING THE ORIGINAL SALES QUOTE, INVOICE, AND MANY EMAIL TO TRANE AND LIBERTY AIR.

In April 2015 we purchased what we believed to be a quality XV20i “TruComfort System”. We spent $17,500. From the beginning, our electric bills increased during times when temperatures are below freezing. We have had sleepless nights due to the loud compressor noise and the system runs 24 hours a day at times. The coils ice up so badly that the ice build up extends out of the side vents and into the fan compartment. We have to resort to our emergency heat unit as the fan blades hit the ice and cannot function. We wait until the unit thaws out with above freezing temps. Our HVAC company has been out multiple times and says all sensor readings are normal and basically don’t know how to fix our problem. Again we have paid for multiple service calls, the most recent $294 with no resolution. Unlike others, I have not attempted to call Trane, as it seems impossible to get help. Our local dealer promises to take care of us, but my faith is dwindling. We work hard for our dollars just like the rest, and it is very frustrating to spend this kind of money on a product that does not live up to its name. It is like robbery.

I live in the second most populous area of Virginia. When My Trane furnace quit working the HVAC serviceman said it needed a part. If it was in stock locally no problem but there is only one local parts distributor which, of course didnt have the part. 3 to 5 days to get it!! IT MAY BE HARD TO STOP A TRANE ITS EVEN HARDER TO GET ONE REPAIRED. Based on my HVAC Servicemans advice my replacement furnace will NOT be a Trane. Overpriced, Overhyped, Poor Service.

I recently found it necessary to replace my 20 year old central HVAC. I contacted a local HVAC contractor in Denver for the job. They replaced my system with new a Trane furnace and A/C system. After waiting in 90 degree heat for 10 days for the equipment to be delivered and another 2 days for installation, when they flipped the switch - nothing! After another day of troubleshooting they discovered that a circuit board was defective! 8 days later, the new circuit board arrived. That finally got the A/C working. After a few days I noticed that the fan noise was really loud, constantly. After another service call, they determined that the fan controller was defective, and oh by the way, the heating was not working. Im sure it will take another 10 days to get a new controller. This is on a brand new, top of the line, $15k system. I strongly recommend that you consider another vendor for your HVAC. Trane clearly has quality control issues.

We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.We went with a local, and reputable, HVAC company and the tech we got to come out said he was shocked how quickly the unit failed. After reading all the reviews on here, I am not shocked at all - Trane makes junk products and does not back them up with adequate warranties. Bottom line - we will be purchasing a Lennox or other brand unit next time. Trane will not be getting any patronage from our home again. Fortunately for our neighbors, they heard our troubles and cancelled an order with Home Depot for 4 Trane units and bought another brand. They are thankful we shared this information with them. If I have it my way, our whole neighborhood will avoid Trane.

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.

Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).

Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.Another call to the company we use who came out the next day and after checking the unit, told my husband that the coil needed to be replaced, and that while the part was under warranty, the labor would cost 1800 and take a couple weeks to get the part...the unit has been discontinued. Our other option was a new unit for 2100.00 (Trane would give us 300.00 off the new unit - big deal) We opted for the new unit, who would fix the old for that amount of money with no guarantee something else would go wrong. Now, every time I go in the basement and look at my new Trane furnace, I wonder what the future holds for us.....hoping we dont have to replace that as well. Very disappointed and will never recommend them and/or buy another Trane product. Personally, I think the unit was defective from the start and feel we have been taken advantage of.

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.

I bought a new indoor and outdoor Trane system in May 2013 (after saving for one year with no a/c or heat in the house) thinking that I made a good choice. I really believed their manipulative slogan NOTHING STOPS A TRANE which it needs to changed to TRANE NEVER STARTS, I am such a fool for believing that. Shortly after we had it installed we started having problems. So far we spent $1250 in repair on this Trane product. Tried to contact Trane to get reimbursed for some of this expense and they offered one time goodwill gesture of $85.12 and at the end saying hope you will trust our product in the future. I will never buy another Trane product. I have already stopped 2 people from buying a Trane product.

Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.There are other issues with the unit in regards to noise & vibration in the wall, but I do not want the installer to put any more work into the unit if we cannot solve the fan issue. So now everything is on hold and I am not getting an answer. Has anyone else had this problem? If Trane cannot help with a basic question I am concerned about if they will back the equipment. Seems once you have it the problem is yours not theirs. Bad customer support & service.

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!

I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.

Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior of condenser unit is defective and caused rubbing between two lines until rupture of the line. All freon lost and had to have service call to weld the line and reinstall freon. $605 later, its fixed for the moment but Trane will not stand behind what should be a warranty issue because of the defective pipe routing. Cannot recommend Trane to anyone.

On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.

I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.

I purchased two Brand new Trane 15 Seer Air Conditioning/Heat Pump Units, from a reputable HVAC Company, whom also installed the units. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty, etc. Its been less than two years and one of my units needs a new evaporator coil. The part is under warranty, but the labor is going to cost me $800!! The AC Guy told me that they dont make Trane Units like they used to. The parts arent made by trane, theyre either made in China or Mexico and Trane doesnt stand behind them. The AC Guy also told me that there are so many bad Coils that theyre on back order. Im very disappointed in Trane products and dont recommend spending the extra money.

Trane condensing unit. The copper pipe on the condensing unit, due to vibration, worn out and caused the refrigerant to leak. There wasnt any protective material around the copper pipe to prevent this problem. Woodson and Bozeman, Inc. Memphis, TN Trane dealer didnt honor the warranty. They didnt stand behind Trane product. I will not buy any Trane product.

I purchased a 1-1/2 ton and a 5 ton Trane model 4ttR HVAC condenser and air handler, in November 2011 for my 2-zone Florida home. The units have functioned free of significant problems until about 2 weeks ago (Nov 2015) when the smaller unit burned out the fan motor, and then a week later when the compressor in the 5 ton unit suffered a leak. Both parts were replaced under the manufacturer 10-year parts warranty -- but watch out, because the light you see at the end of the tunnel is another train -- being the labor costs which exceeded $1,000 combined. This is an out-of-pocket expense not covered by the parts warranty. Though I am grateful for the parts warranty, having to spend this much on labor costs to repair 2 separate units that are only 4 years old, is simply not something I would have expected from a product advertised to be built like a train. I paid almost $9,000 for the new units before applying the state energy rebates, and for this price I think I had a right to expect they would operate, free of major malfunction for at least 5 - 7 years before needing major parts replacements. At this rate, I am very concerned that the units wont ever make it to 10 years before they completely fall apart. These Trane units replaced an older model (different manufacturer) that lasted about 16 years. When the time comes to replace it, you can be sure I wont be riding with this Trane again.P.S. -- I asked my installer if they could contact Trane on my behalf for some dispensation, and they politely said they would never get anywhere with that since they are a dealer; instead they suggested that I, as the end-user/consumer contact Trane directly to see if they might assist with some of the labor costs -- after all, mine was not an isolated instance of one bad unit, but rather two units suffering major parts failures within a couple of weeks of each other; however after reading reviews of other folks who had contacted Trane, it seemed very much like it would be a waste of my time, particularly in view of the reaction I got from my dealer, so I chose to just suck it up. But neither will I be a repeat buyer when the time comes. Fool me once, shame on you; fool me twice, shame on me.

I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.

We are an a/c company and have to deal with Trane from time to time. Whenever we have to buy a part, exchange warranty parts or even purchase new equipment, we have to wait on the phone for over 30 minutes to be helped. And in their service stores, its about an hour wait. On top of that, they charge us marketing fee for purchasing their equipment. As if they are doing us a favor. There is no sense of urgency with this company. What a poor service.

The Home Depot provider (ARS, a division of RotoRooter) has not repaired my unit because he alleges Trane is “punishing” them for not selling the brand after they went with plastic??? Bottom line is they have given me the runaround since December 12. My unit is under warranty and my worst fear is that one day my a/c has a problem. Heating in Miami is not needed too often although I had to purchase portable heaters for my birds when we had a few very cold days. I am very upset with ARS and with Home Depot and would like to know if what they say is true. I still doubt that a reputable company refuses to sell parts for one of its products which is just 5 years old. I was very happy with my unit until this happened.

We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.

I purchased a Trane air conditioner in March 2015 and an extended warranty. My ac broke last night August 15, its very hot in Florida in August. I called the company that the extended warranty is with and was told the tech had the night off and wouldnt be able to help me until after 2 pm the next day. What kind of service is that? I purchased Trane and paid more money because I wanted something that would last not break down 5 months later.

My issue started on November 18, 2015. I have had a non-functional heat pump for over 8 months now. Initially bought a new High Efficiency Furnace and Heat Pump from Gary at Southwest Heating. Very satisfied with install and workmanship. I did find out a work permit was not pulled, not sure if they are required in Elbert county, but most HVAC contractors will pull a permit regardless to cover their butts. Everything worked fine for a year and a half. Then we had a snow storm along with a power surge and my Heat Pump quit working.Called Southwest for service and they sent a guy who told me the disconnect was bad so it was replaced. Once I found out it was more than the disconnect I called Southwest again and another tech came out. Told me my Heat Pump compressor was bad. He said he would start paperwork for warranty since the unit was 1-1/2 years old and still under Tranes warranty for 10 years. Paid for my service call and 3 weeks went by and no word. I called Southwest and lady answering did not know a thing and would get back with me... Really. She did get back and said she was sending out Mike the owner to give me a quote. Mike came and did not know thing, he asked if his company installed it, or he pretended not to know a thing. Anyways, he called his tech and confirmed with him the compressor was bad. What does Mike the owner do, he quotes me $8000 for a new compressor unit and does not want to talk warranty.He tried calling the Trane Rep and said he had wrong number and would get back to me. One day went by no word, I call the office and talked with lady answering phones and she said I just missed him and he would call me in the morning. Never heard back from Mike the owner. Called another Trane authorized dealer (Parker Heating & Cooling) and had their techs come out. They spent hour and half diagnosing the Heat Pump and told me the compressor was fine, it is a circuit board. Cost of circuit board is $383, upon installation it was not the circuit board. The owner of that company did not want to talk about my 10 year Trane warranty and he quoted me $3000 just for the compressor and $4900 for the whole Heat Pump unit.This owner flat out said that doing warranty work does not benefit his companys bottom line and could care less about the warranty. Give me your credit card over the phone I will order and have it installed within a week. I said no thank you. I contact Trane consumer affairs submitting a ticket. I was contact by a representative 3 weeks later and was told he had contact both companies I have been dealing with. SouthWest Heating is sticking to their lie that it was hit by lightning so it will not be covered by warranty. Parker Heating told the Trane rep they would provide a labor estimate and file the warranty paperwork. A week has gone by and no response from Trane.There are wild fires in Colorado causing smoke and I am asthmatic and would really like to close my house up and run the AC, but I cannot, so there is a health issue now as well. It appears that Trane has done something around how they deal with warranty work with their Authorized Dealers which does not benefit the Trane Dealer. This approach puts the consumer in the middle taking the brunt of issues. Even though you have a 10 year warranty it not worth anything. Wish I would have not bought Trane, they used to be a good company along with product.

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.

Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.

I purchased a new A/C unit in September of 2018. I have only had the unit for 3 months. Within 3 months I have had to have the coils replaced twice, but that is not the reason for the bad review. The Trane air conditioners are EXTREMELY LOUD! I have to turn my T.V. volume up while the air handler is running. I recently turned on the heat. Each time the heat turns on the unit makes a very loud click. I was told by the repair guy that the clicking is the relay in the heater. I did not have any of these problems with my Carrier and Rheem units. It is very hard to get a good nights sleep with this loud Trane air conditioner. I feel like I wasted $5K!

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.I sent email to Trane and received response stating that they hoped to have backlog of parts orders caught up by mid-August 2014. My concern and disappointment with Trane stems from the fact that the company and its distributors appear quite ready to sell CleanEffects units on hand knowing full well they cannot support the product and are at the same time ignoring needs of current owners of the units. Trane seems to have a problem maintaining parts inventories for their products. I would certainly advise anyone to steer clear of buying the CleanEffects air cleaner as Im not convinced that it does much of anything when it does work.

My wife and I bought a house a little more than a year ago with a 5 year old Trane TAM7, which at first was a major selling point. In the year we have had it the outside unit motor failed and the entire inside unit is currently being gutted and replace from a defective motherboard that seems to have affected all the other parts. Trane techs at the Trane supply in Orlando have repeatedly given false information on the units problem and false fixes that have cost us and our techs working on the almost 24 hours of repairs and it is still not fixed. It has been 6 days since our unit stopped working and Trane tells us now it will be another 5 days until another part can be delivered and ready. Trane has been unhelpful and inconsiderate of the emergency of not having air conditioning in Florida when the heat index is over 100 and have done nothing but promise results from its equipment and parts which are not being met. This product is quoted as reliable. I believe if the unit hasnt worked properly for more than 5 months at a time without an issue occurring and HVAC techs needing to come and repair the unit then it is not reliable and should not be marketed as such. We have 8 pets that live with us and being without a air conditioning unit in the central Florida area can have negative effects on their health or possibly be worse. I believe Trane is responsible and is being negligent to their products and consumers that ultimately suffer from this negligence that Trane is refusing to be accountable for.

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

Purchased Trane HVAC system in September 2014. I live in Southern CA on the coast where air conditioning and heating is rarely needed except for unseasonal cold and hot days. Went to turn the AC on in July 2018 and it did not work. Ultimately determined that there was no refrigerant/coolant in the unit. Was also told that there have been ongoing issues with the Trane unit/components breaking. In my case it may be the coil component. At a cost of $550 the unit was refilled with refrigerant and a sealer with the hope that the sealer fixes any potential leaks. We will see. I would not expect a central air conditioning unit that is rarely used to break down after 3 seasons of use.Updated on 09/29/2018: Two month update - the AC unit is not working again. The house is not cooling down. Grrr. I will update again after service/repair technician comes.

I had my Trane XL90 furnace installed by a Trane authorized HVAC dealer many years ago. I bought it specifically because they had (still say they do) a lifetime guarantee on the heat exchanger. Something that I knew at the time was a weak point for many brands. Years later my furnace started to fail and Im certain now that I was experiencing high levels of CO in my house. (damp windows) I attempted to patch/seal the holes at the end of the bottom of the heat exchangers. It is a cooler area of the heat exchanger and I imagine condensation was an issues that ultimately created holes and furnace ignition issues from the improper drafting of exhaust gases into my house. For almost two years, I tried to keep it working. I complained to the dealer more than once and they said to contact Trane. I did!On SIX occasions, they basically denied having to do anything for me. They instructed me to contact the dealer and they could likely get me a $250 rebate off a new one. But these crooks know that this rebate is the same as what they were offering everyone. The heat exchanger came with a lifetime warranty, but labor was not included. They kept giving me the excuse that this heat exchanger was no longer available. True, but I bought a lifetime warranty, not a whenever the parts run out warranty. Typically a heat exchanger is an $800 to $900 part; however, they refused to compensate me or offer that amount as a rebate/credit off the new XL90 or a similar models. I ended up with a very nice and efficient Goodman. In talking to several other people about Goodman, they always seem to honor their warranties. TRANE WILL NOT! They are LIARS ! Nothing RUNS away from their warranty like a Trane!

We purchased a new Trane A/C 16 months ago and have had a few small problems. Now our A/C has quit working due to a coolant leak. Paid $349 for a leak test only to find out the leak is in the evaporator coils in the air handler. The part is under warranty but labor to replace it will be $999. I spoke to a Trane representative thinking they should foot at least a portion of the bill because if their product worked correctly I would never be in this position. They adamantly refused to consider even paying anything, intimating that it was the environment or installation that caused the problem. We had our last air conditioner 15 years before having any service problems and have barely made it a year with this unit. This will be my last Trane purchase.

We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.

We bought 1.5 year ago new AC system from Trane because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.I filed a complaint against Trane. First I found it unfair to let me pay for that renewing of that pan and second about the damage on the coil. They agree to pay for the repair but the damage on the coil they waved that away. I then filed a complaint through the BBB and the answer of Ms. Erin ** (Consumer Relations Supervisor) was, There is no damage to your coil that is not cosmetic. The functionality, life expectancy, and efficiency will not be negatively affected by the bent spine fins on your evaporator coil.The equipment passed inspection because there is no mechanical damage to the equipment! I would like to say to Ms. **, You should be a great car sales women, you will sell me a car with substantial damage and you use the sentence from above. Functionality, life expectancy and efficiency will not be negatively affect your car. Also, sometimes when a product has a dent or a cosmetic damage, the factory or the dealer will give you a discount because of the damage. The worse of this case is that the coil with the damage passed quality control. So there are probably many of those coils in most of your air handlers. We now talk about the high standard quality Trane will allow us to believe.I already suggested to Ms. ** that if she allows this type of damage on their outside condensers (where you can see the coil), I explained to her that this quality of a condenser would never sell. Im seeking now for, first, a apologize for the way they allow to pass coils with substantial damage and just put them in your air handlers, is just wrong. Secondly, because I expected a brand new, not damaged air handler, a discount on the unit or replacement is in order. Because of all this aggravation and the time I have put into this that discount will be at least 50%. If needed I can add the pictures.

We purchased this Trane about three years ago and very happy with it so far, it cools, almost too cool sometimes and I love the warmth in the winter. The installers put this on the roof so it is out of the way so no one will trip over it going around the house. I have had no issues with it at all. When this was put in the installers had to put in vents in the ceiling which makes a nice cool house, we only had floor vents before; we had a furnace and window coolers and this took care of both items. Because of this purchase we purchased new windows, nice additions to an old house.

I own my own home now for 20 yrs. The builders a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.

I have three 20i, 4 ton, dual fuel heat pumps on my home. The house is 5 years old. All three of these units have had major failures during the 5 year period. Failures include a heat exchangers, two leaking condensers, failed blower motor, failed gas valve, multiple failed circuit boards, failed thermostat, and a total air handler failure which resulted in the entire unit having to be replaced. Two of the failures resulted in the units being down for over a month before parts could be obtained. I have had multiple homes with many different brands of HVAC units. This is my first experience with Trane, and it will be my last. My house was custom built and is toured by many people for construction ideas. When asked if I would change anything, the only thing I advise people to do is stay from Trane HVAC units. When the warranty is up on these three units, I will very likely replace them all with another brand. Its obviously Hard To START A Trane.

I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.

Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasnt. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen. Fast forward to December 2018, as it got cold again and I turn the heat on it worked for one day then blew cold air cooling our house instead of heating it before I shut it off. Called Carolina comfort again and they looked at it and said the compressor failed from running last year with a bad TXV. Called Trane again and they said its fixed, thats all they are going to do. I explained that I am not comfortable with this unit being 0 for 2 in 18 months during heat season. They said it is what it is. Next time Ill buy a carrier Lenox or even a Goodman before I ever buy a Trane unit. And if I buy a house with a Trane unit already there, Im going to get a warranty to plan on replacing that trash. Done with buying Trane.

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils. I called Trane Customer Service and was immediately told that they would not compensate me for my expenses even though they are selling defective coils. Customer Service told me to have my service technician request a visit by a Trane field representative. He tried to do this but was told that the customer (me) has to contact Trane Customer Service to request a visit by a company field representative. I am in a Catch 22 situation and Trane is giving me the runaround. They clearly do not want to take responsibility for their defective coils and they have a “customer be damned” approach to customer service.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.

I have been experiencing continual compressor failures with one of the four Trane units at my AZ home. Trane warranties the parts but not the labor, which is costing me a fortune (4-5 hours every time). The compressor that blew 8/1/13 was replaced in 2012 and new in Oct. 2004. Seems like Trane should bring me a whole new machine and cut their losses too. I am very unhappy with Trane and their support. Their products for HVAC dont hold up in AZ, and I will replace my units with another company as they continue to fail. Buyer beware!!!