The Viking refrigerator is well-lit and well-designed. The only criticism I have is that when we open up the bottom drawer and let the icebox fill up to the top, as we pull out that drawer that has the icebox, the little metal piece that you flip up and down to turn off or on the icemaker very often grabs a roll of ice cube, shoots them into the back of the refrigerator, and they come flying out underneath the freezer compartment. If I was 30 years old picking up the cubes it wouldn’t bother me as much, but Im 70 years old and having to lean over and pick up the ice cubes when they fly across the floor is not something Im enjoying. What weve been doing is once the icebox is filled, we flip the metal bar up and we leave it off until the box is fairly empty and then put it back up again. I don’t think it has to do with a malfunction and that they could fix that without redesigning the refrigerator.If someone asks about Viking, I would tell them to consider making sure that they look at the design of each of the refrigerators and make sure that this particular design is something theyre gonna be aware of in case they buy this model. This is a problem Im having with this model and maybe another model doesn’t have that problem.

We absolutely love Viking Ranges. My dad had a Viking range and hood for about 15 years and he loved it. He’s an avid cooker and that’s what sold us on Viking. And we’ve not been disappointed. They’re wonderful and fabulous. We went through Best Buy in Fort Lauderdale and they ordered everything for us. We’ve got the range that’s gas, which we were thrilled to get here in Florida since there is no natural gas. We had to put in propane to get that. We’ve also got the hood and the Viking microwave. We didn’t have the microwave for a period because of a problem with the display, but it works fine now. Other than that, it’s great.I also love that the stove top is incredibly easy to clean up. I just have to take the grates right off. We had a décor stove top in our previous house in New Mexico and that one was awful to clean. I like that the gas stove, as well as the oven, seems to cook evenly too. We’re always showing off our Viking appliances. We have pictures of them which we show to people.

I liked the looks of the Viking range and the sales rep was knowledgeable. He knew what hes talking about and he also gave me a good deal. The range works and I like it. But if I were to change anything about it, I would put a clock and a timer on it but the quality is pretty good. I also like the double ovens and having a smaller oven. It cooks better, too.

The refrigerator that I had was not a counter length and depth. It was huge. I loved it but my kitchen is small. Viking fits a lot better. Its just for the amount of money we paid for it, it didnt seem to be built as strong. One of the things I dont like about it is the freezer’s not as big. Our other one had three pullout drawers, whereas this Viking only has two. It’s a lot harder to find my freezer stuff. Other than those, its working fine.

I have owned Viking appliances before like the stovetop and the double oven in my previous home and now in a different home, my Viking refrigerator is doing great. It keeps everything cold and the frozen food frozen and makes ice. Weve been well pleased. I had an excellent experience with the Viking dealer, too. I do real estate development work and have used the company Ferguson for a lot of things and they do an excellent job. Their guy is very knowledgeable. He can answer all the questions and was very helpful to make sure that we were fully informed on what we need to be informed on. It was good price and he handled everything perfectly. Viking is high quality, top-of-the-line and a great product to invest in. They did the gas cooktop in a good way for a modern look. Through the years, they kept it looking the way I like it. Its of great quality, too. I had a great experience thats why Im buying a Viking again.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

The Viking refrigerator is horrific and I never would have purchased this product but unfortunately, it came with the house. It was a brand-new, unused refrigerator and yet we had nine repairs on it. The builder worked really hard to get a new one as replacement but it also broke down and, to make it even more insulting, that happened on the day of delivery. It got repaired that day but it’s already starting to show the problem with the frosting and the freeze so we are so done with Viking. We’re in the process of getting a Sub-Zero and I definitely have been passing the word to stay away from this company.

The Viking range was at my house when I moved into it, but Ive heard great things about the quality and that they last a really long time. It works really well, and it is very clean and sleek. The easiest thing is cleaning the range and the stove top. Its very easy to remove and you can put it in the dishwasher, which is great. One time, the oven door was a little bit loose. I reached out, they had someone come out within a couple of days and fixed it. Since then it has been working great.

We have Viking range, oven, refrigerator and microwave but after spending money with a Viking refrigerator, were not very happy. The icemaker doesnt work really well and the drawer that the ice goes into is always sticking. We cant always push it in its place perfectly. The seal around the freezer door has been giving us problems ever since it was delivered here. Even after resetting the temperature in the refrigerator section, weve had issues of things freezing in there, and its not been functioning. Weve been calling the dealer we bought the refrigerator from, and theyve been coming out. But for buying quality stuff like this, its not what we expected. My Bentley doesnt give me this type of trouble. Its worth a lot more money but its on the same par. Its that type of quality were expecting. Nevertheless, our experience with the dealer was great. Theyve been great. I think theyre Viking-approved repair people trained by Viking. They came on a timely fashion but I expected the problems to be fixed.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

I do a lot of cooking and I wanted a range thats really good. I ran into Viking on the internet. And then, I went to appliance stores to look for them. I got one and I love it. My Viking Range cooks so much faster than whatever I had before. I got the one that has the gas on top, because I want a gas range. I like the electric below and the roll out shelves that has it in there. Theyll pull out heavy stuff. I like the fan and our only trouble was when we tried to hook it up, the gas hook up was not in a very good position. The guy that we had here to work on it had to add to it, because the pipe for the gas did not come out the back. And then, he had to build a pipe up higher because I dont have gas on the bottom. The fan blew out, so we had to have somebody come back in and they didnt have service people around us. We had to wait about a month to get a new fan for that bottom part. But they were really nice when they got here. They adjusted my burners for me.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

We bought a new-build and the Viking range was already installed in the house. Viking had a reputation that I heard of and the builders use of that appliance increased our impression of the rest of the house. We really like and enjoy our Viking range, and weve only had minimal issues with it.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

I am hoping (but not optimistic, after reading these reviews) that my Viking dishwasher can be fixed. Model # is VDB301SS. We moved to a new home over the summer & as much as I have loved my new kitchen, I HATE this dishwasher!! Isnt Viking supposed to be top-of-the-line?? This is not cutting the mustard--literally!! I have to SCRUBBB everything before putting it in & once cycle is finished, everything is still very wet. UGHHH! It goes through the motions & makes you think its cleaning, but really isnt. (Kinda like my 10 yr old....) Missing my Whirlpool Gold series. :-(

The construction manager who helped us through the renovation recommended Viking and I was familiar with the company itself. As a profession, I have dealt with them professionally for hotels and restaurants. I knew the brand and the quality has been very good. However, I have issues with the dishwasher because it takes two hours to do what a normal one does. Also, the keyboard is not customer-friendly. There are a lot of buttons to push and usually, it takes a while for it to get to the program it needs to be washed. On the other hand, I love the refrigerator, oven and microwave. I wish the ice maker is larger but everything I have is good and I just have to master using the dish machine. The Viking dealer did a great job. They walked me through, helped me to get a credit line and delivered when they said they were gonna do it, so I was very pleased with them I appreciate everything Viking has done and I will recommend them to friends.

Im a general building contractor, so I research every refrigeration system I can find. I had an existing cutout where I had a Sub-Zero refrigerator from years past and the Viking box size was almost identical to the Sub-Zero that I removed. So far I like it very much. It keeps everything cold and crisp the way its supposed to, and its exact in the areas that its supposed to be and in the areas that its not supposed to be that way. Its an intelligent machine. I especially like the icemaker and the pizza box shelf at the bottom. Their products are good and as advertised. For the price and performance, Viking would be my number one suggestion.

When we did our kitchen, I chose Viking for all of our appliances at home. The Viking dealer we worked with was fantastic and easy. They were very knowledgeable, helpful, and thorough. The refrigerator I got is good, it looks nice, and it works.

The quality of Viking Ranges is excellent. When I called their customer service and asked them, Will your stove do this? Will your range perform this?, they were able to answer my question and point me directly, and they have always been like that. In all the 8 or 9 months I’ve owned the range, I have not had anything outside of that. It has been consistent and direct. I’m very lucky to have had that Viking. It’s a really great piece of equipment and I chose it for its performance. There isnt one thing that I do in there that is subpar. I had a JennAir for 20 years before that so I knew the professional-level range. I was expecting it to be good. I wasn’t expecting it to be great, and it was great. Somebody would say, “Oh my goodness, you paid $10,000 for a range.” I did, but it performs. It does exactly what it says it does. It’s beautiful to look at too. It’s like a work of art. One of the best features of the range is the clean-up because you get cooking, start grilling this, sauteeing this, doing a sauce here and things spill and oil starts flying. And I can have that stovetop and everything wiped down and done in under 10 minutes which is a blessing. The range has to be the easiest range I’ve ever had to clean. I cook a lot in the kitchen. I make everything - my own pastas, my own bread rolls, crackers, soups and soup bases. I do everything on that and I grill. I do pastries and brioches. I do all sorts of stuff in there that everybody says the degree of difficulty is extreme, yet the results on these things are superior in that stove. Dinners and everything are like works of art. It’s like somehow my cooking went from being good to superior, and it’s that range.I also bake pies. As a matter of fact, I just made 12 dozen butter tarts. Never in my whole life have I ever baked a pastry at 325 degrees. It’s always 400 or 425. So, the first time I baked a pie, I’m looking at the Viking book, and theyre saying, 325, X amount of minutes. I thought it was insane. It has to be wrong. So I went to my old habits and baked it at 400. The results were abysmal. It was overbaked on the outside and raw on the inside. I did it again and I did it according to Viking. It was the best I have ever made in my whole life and that was where I then really sat down and started to read everything and anything I could on Viking and how to use this piece of equipment with optimum.I would recommend this range. My only thing is this is a professional-level range so theres a learning curve on it because it performs differently than a 799 General Electric special. This is like buying a Ferrari and thinking you’re driving a Chevy Volt. Theyre totally different things. The shame is that Viking is not out there more. They don’t have a place to really promote it. I looked at them all and I almost went with a Wolf. It was between Wolf and Thermador. What almost got me to go to Wolf was their pizza setting and they have a pizza stone. I sat down and I thought I really wanted that Viking, and I thought back of all the reasons why I wanted it. I had to search to see who was selling it. I couldnt find anybody in Canada. It was Bryan from Middleby Group that helped me.Bryan answered my questions immediately. If he said it, it was done. It was none of this backstepping or trying to fluff over or trying to play me like I was stupid. However, I will never use Corbeil, the company who they shipped it to, again. Their product knowledge and support were poor. Their ability to answer questions, even simple ones, was non-existent. And not only that, when I went into Corbeil and gave them feedback that the Viking Range is superior, the store manager said right to my face, Oh, this is a piece of crap. We won’t even sell these.Because the feedback from Corbeil was so poor, I was really apprehensive and unsure of myself and insecure when I first got Viking. I thought maybe I made the wrong choice but I didnt. It bakes bread to perfection. Pizza, 375 on my pizza stone, is the best. It rivals a pizza oven which my in-laws have. And I can get better results in my Viking than they get in their pizza oven, so you don’t lose anything.On Viking, they have a defrost cycle and a dehydrate cycle which are fabulous. The top burners are also ever fabulous. I wasn’t gonna get the sealed unit. I was gonna get an all-gas unit. Bryan said to me, “But you bake and you do this a lot. Get the dual fuel. You’ll be very happy with it,” and I’m really glad I did. He listened to me and he was able to guide me into making my choice. He knew his product. He was just a joy. He’s VP for all of Canada, and he answered or returned my call. He was so good.I have nothing but great things to say about Viking and I don’t understand why the appliance centers are abysmal. And it’s not just for Viking. It’s for all of them. They don’t know their product and it’s whatever theyre pushing at the time. This is why you get consumers who get the product in their house, and theyre like, “What the heck is this? This is a piece of garbage.” It degrades very quickly. The least little thing is a complaint, is a complaint, is a complaint. And it has nothing to do with these manufacturers but everything to do with those showrooms. I told my husband if I were new to the professional level, I would probably choose a Series 3. That’s a very nice-looking range. Probably 20 years ago, that’s what I wouldve chosen. Today, I’m dying to get into that Series 7. Because we’re thinking of moving in the next year, I’d have to do that Tuscany one. That’s a really beautiful one too. But I’m dying to get into the Series 7, the big honking one. My JennAir from my other home was quite large, but it was cumbersome, and the results were unpredictable. It was also difficult to clean. And I’ve experienced none of that with the Viking. It’s like coming out of purgatory and going into heaven.

Our experience with the Viking dealer was touch-and-go. There was a promotion and the package deal for the appliances was better than their competitors. We committed to buying the appliances and knowing that we were doing a big kitchen remodel, we gave the best timeframe we could, but we missed the timeframe. There was a lot of patient pushbacks from the team at the dealer and when it finally came time for delivery, we ended up with a problem with one of the appliances. I had to call up to the home office of the appliance dealer and then they had to call Viking to get it resolved. It took about eight weeks for the defective dishwasher to finally be replaced which was disappointing. So far, the range seems okay and were happy with it. We like the size of it, the amount of heat that it generates, and how fast it cooks. The quality of the cooking surface is the most important thing so far. All the major stuff works and it cooks, but weve had to have a couple of minor repairs done to it within the first month.

I had a friend that had Viking appliances and we really liked the appearance. It was something that we were interested in. We liked all the great things we heard about hem too. With our Viking range, I like the quality and the way it distributes heat. But when our range was delivered, there were tapes inside the two glasses and we still have those in there. Thats something that somebody is coming out to look at and they will take it out from there.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

A condominium I bought in California many years ago already had a Viking installed. It was brand new and it had one of the big double ovens with the six things on top and the grill. The gas burners are very efficient, very powerful and I love them. However, were now in our second home in Washington state, and we found out that most of the dealers here have quit carrying Viking. They said it was very difficult to get service up here, so Im a little concerned that I made the choice. I didnt realize they were closing it out when I got this last range. Ive had four ranges, and Ive been happy with them. I had trouble with a couple of things on the range I bought in California in my condominium, including the modernized clock it had on it, but I always got service out and they took care of it. So far Ive had a really good experience with Viking and they were good.

We really liked the Viking product and their counter depth fridge. I love the quality. It seems like it’s well-built.

I bought a Viking dishwater 11 months ago. During this time, I had to call their repair representative 5 times. I was very dissatisfied with this as I had paid more than twice an average dishwasher and expected better quality and not worse. I have been using dishwashers for more than 30 years and never had any problems before this one. Last week, the washer broke down again and the repair guy said that an olive pit had gone past the filter and into the drain, and he claimed that this was my fault and the warranty would not cover this situation! Now, I always wipe plates and try to get everything off but it is possible thata pit might be stuck to the bottom of a plate or glass and isnt the filter suppose to get that? I consider the design of the filter to be faulty and called Viking but they would not accept paying for the repair. I will never buy Viking again and will relay my experience to everyone I know and recommend them to stay away from Viking products which are highly priced, have poor reliability, and bad customer service.

We were looking for refrigerators when remodeling our kitchen, and I liked the inside of the Viking. I wish I hadnt picked Viking though. After 12 years, we had to replace the refrigerator. We have the double that are side by side, which was extremely expensive in replacing it. And now, its been double the price. So, I dont have good feelings about Viking. I would never buy it again. We paid to have it fixed once or twice, which was very expensive. I had found the quality to be very poor.There was something wrong with our freezer door, which the freezer mechanism has already been replaced as well at great expense. I complained immediately about the refrigerator when it was put in. It should have been replaced. The door was faulty. I was put through so many hoops. We finally gave up. That door should have been replaced from the beginning, and then we wouldnt have had this problem. They wanted to charge us $600 to come out to look at it before they even replaced it after we had already spent money and had it evaluated by somebody they approved of. They were charging us again. They should come and take both of the refrigerator and freezer out and replace them. Im very unimpressed. Im disappointed with Viking refrigerator and freezers.

I have a three year old Viking 6 burner range. When I try to turn on to preheat oven, instead of preheat light coming on it clicks into clean mode and clean light blinks, and oven doesnt preheat. I phoned our Viking repair person this morning and coincidentally, I am the fifth person to call in the same problem in the last week. She also noted that our ranges are of similar age. Very curious if this might not be a recall issue?

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

Overall, Im happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

The Viking refrigerator came with the house and we noticed a couple of issues with the drawers. It’s not closing properly so you have to move it a little bit to get around with it. Also, one of the trays seem to not lock properly.

I’m sorry to say that this $7000+ refrigerator is the biggest piece of crap I ever owned as an appliance. I spent $1000 for custom panels too when I bought it in 2009 for my kitchen remodel. It broke so many times that it made me cry. I took care of the recalls with the door, had a new seal, had to change all the electronics on top, freezer always breaks and leaks, changed the fan too. I really want this replaced with something else. It’s all built-in too. Kitchen-aid made the same size in 36.” Wish I got that instead. Everything in my kitchen is KitchenAid and I’m quite pleased with it.

Viking was what the builder was providing as appliances, so we went ahead and bought the Viking fridge to match. The installers didn’t put the basket straight in the freezer so I had to figure that out. I had to go to one of the other houses and look at their fridge to see how to do it. The builder also gave me the wrong fridge. It’s the one with the water feature inside. They gave me an upgrade but we liked to have cold water coming out of our fridge, so that’s the only thing we miss. Other than that it’s been great. I love the freezer in the bottom and the double door where I could put big stuff in. That’s what Ive always wanted. Plus the crisper is really good. Its a very reliable product.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

Ive had Viking for a month and were not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.

A Viking fridge was part of our home purchase. We were able to pick out the refrigerator that we prefer within some limitations. We could pick the fridge with or without the ice dispenser on the door but we couldnt really change the size because weve already locked in the design of the cabinet. Still, we had the option of picking one from three different vendors. I like the size and the overall layout of the one we ended up with. The quality of refrigeration is okay, however, theres a lot of temperature differential within the interior of the refrigerator - the top shelf might be 34 degrees and the bottom shelf might be 41 degrees. The reason I know the temperature now is because the temperature that it was set to wasnt anywhere close to what it actually was. Hence I bought a little wireless thermometer that I could put in the refrigerator to tell me in real time what the temperature was. Just from putting that in different places in the refrigerator, I found that theres more difference in temperature than I wouldve expected. I havent worried as much about the freezer although we had a number of service issues. With these service issues, it took three or four service calls to finally get the problem sorted out.

Two year old oven breaks down 3-4 times - We purchased their top of the line double oven range. Within two years one of the ovens has stopped working. Viking has sent out two companies to fix the issue, but one has refused to take on any more Viking range service calls because they cannot obtain parts from Viking. Thanksgiving was very disappointing because Viking was unable to supply the service company with parts even though the service call was place in September. We were told that Viking was doing inventory; therefore, was unable to send out the parts. After contacting Viking, the person I spoke with stated that the service company should not be sharing the information with me. It is now December 4 and still the parts have not been shipped to the service company. Yes, Viking has beautiful appliances, but they are not dependable. We will never buy another Viking product again.

I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. Its been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

We built our home 18 years ago and ordered all new appliances. Didnt notice the latch was not working until a couple years later because I thought it was just me - learning to bake with a gas oven as opposed to my old electric. I was complaining to my brother-in-law who is Mr. Fix-it and he noticed it wasnt closing properly. The latch was bent. With all his tools and strength he was unable to bend it at ALL! This did not happen by me closing the door, this was a manufacturer defect. Viking has refused to replace the door so I am stuck having to alter all my baking. I will NEVER recommend Viking again! Terrible customer service.

We looked around at different places when we needed to buy another built-in refrigerator. Vikings reputation wasnt that great, but I thought I would take a gamble on it because I was told that they improved the product a lot. But what really sold me was that I liked the space on the refrigerator door - the little stuff on the door for condiments. Some of the other refrigerators did not have that. With the refrigerator, you dont have to change the filter. It has some kind of purification system on it. Weve had the refrigerator for about six months now and so far so good. It fits my needs. I havent had any complaints and Im hoping it continues that way. But I dont think I would be going back to the dealership. At first, they were nice then they kept on saying that the refrigerator was delivered then it wasnt delivered then it was delivered. I got a little bit angry at the gentleman on the phone. I also wanted an extended warranty and he said he was gonna send me the information but he never did. There were just follow-up issues.

I got a Viking refrigerator because its a good quality product and I like the appearance of it. I also like the way its set up securely. The product is very nice and Im enjoying it very much. My experience with the team at the Viking dealer was fine. The service was excellent and they were pleasant to deal with.

I’ve seen Viking Ranges around, and Ive seen them evolve into a more sophisticated product than they were originally. They are robust, close to commercial in quality and performance, but have the benefit of being thoughtful of a residential home. They have convection, high heat, and different things one might want, like a broiler and a griddle, and you may or may not want it. And they have stood the test of time. I had a Garland for 25 years. It was commercial and rugged, but it didnt keep up.The reps were not knowledgeable at the store that I bought it at. But they were not unfriendly. I came prepared, having done my homework. And I felt a little rushed. But too bad for me, you have to have tough feelings. I had an insurance plan and something went wrong. And the insurance wasnt the easiest thing to work out. It was hard to get them and to get help. That was a little slippery.The irony of it all is my electrician rewired the kitchen and they had switched the neutral. The stove knew it, and was misbehaving, and we thought it was the stove. The people in Brooklyn who fixed it, top shelf. They could have told me anything. They diagnosed the truth. “You got the wrong polarity, fix it”. We fixed it, but the stove was never broken. That is more important to me than the sales people by a mile. Viking has excellent factory trained technicians. Love that.The reason I bought the Viking was it has a smart sensor. If the flame went out, it knew, and it lighted it. I was stunned at that. It may have been around a long time, but I didnt know about it. So it has everything I’ve seen in lots of places, but it has a smart technology that is lifesaving. It’s fantastic. The caveat is weve had it a few years. The quality is good, and the performance is excellent. We rattle the doors, turn the knobs and spill things just like anybody else. And so far, its just humming along. I would recommend that stove in a heartbeat. And this is a person who had a Garland for a long time.

I bought a house with a Viking range. I like the range, but I’m not happy with the oven --- I’m not able to really cook in the oven. The range, on the other hand, looks like a solid piece of equipment. The range is pretty and the stovetop cooking is my favorite feature.

I like the qualities that the Viking Range has as well as the look. I chose it since I wanted more of an industrial look in my kitchen and a product that was mostly made in America. But I had a little disappointment. When the range was installed, it wasnt installed appropriately. I think it was set to propane when my home is on natural gas. Beyond that, I had to have four service calls because the oven was not working properly. It would come to temperature and then it would just shut off. I questioned my judgment in choosing to pay a premium for that appliance and then I have to do so many service calls to figure out whats wrong with it. The servicemen checked the stove then talked to Viking. They decided it required a specific solution and put that solution in place. They went away and then the next time I used the oven, it was clear that it hadnt been fixed. They went through a process of elimination to figure out what the problem was but it took some time. The good news is that the range works beautifully now and I am pleased with it.

My other fridge was problematic. It gave me a lot of other problems and it was gonna cost me $4,000 to fix it so it wasn’t worth it. I ended up buying a new one. The quality is okay. We had some issues with the door last week. It wouldn’t close. I don’t know the problem and it is brand-new. I had to call the people that Viking worked with. They were very good, on time, and they fixed it right away.

Im in the cabinet business, specifically for kitchen and bath cabinets. I have a showroom at a local appliance store and we did a working Viking kitchen. I convinced some of the contractors that I deal with and theyre using Viking appliances. Viking has quality-built products so the name speaks for itself. I live alone and I got a 36-inch Viking range. It was great making the purchase. I worked with not only the local dealer but also the Viking representative. Im still getting used to my range. I dont use it too much, but Ive tried all of its features and Im very happy with it. Its everything that I expected it to be. I tell my contractors that the quality, the price, and the name of the Viking products will help sell the properties that theyre building.

I had a lot of problems initially with the installation and the installers claimed it was a Viking issue regarding some alignment of the doors. But Ive had no issues with the appliances themselves. The quality has been great but the one service that I had wasnt. Viking contracted it out and the person who came out acted like hes never seen this model of range before. I was disappointed with the service.

Moved into our current house and replaced most of the appliances. The Viking French door refrigerator was a splurge. Soon after it was installed problems began. The refrigerator section began freezing all food. A tech was sent out several times. The problem persisted. They replaced the unit twice before one worked properly. It will freeze everything about twice a year. The second problem began about two years after installation. Water leaks out of the unit and the freezer section is constantly filling with water on the bottom. A tech said it was a common issue with the ice maker and that even if he replaced it the problem would return in a year. Once a month we break up the ice and remove it. No more water on the floor. Now the freezer door will not shut. When you close it and let go of the handle the door sags down and does not close. I have a tech scheduled but am fed up with the Viking brand. Never again.

We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesnt come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things. Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldnt see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when youre trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

Ive known about Viking from friends who used to have it in their houses and I got a Viking range because of its appearance and quality. It looks nice and works as expected. It’s still pretty new and I haven’t used it too much. But is been a positive experience so far..

We were renovating our office and we wanted a standalone refrigerator so we would have enough space for our entire office. The size of the Viking refrigerator and the way the door pulled out was helpful. Everything is good so far. We hope that Viking stands by its name.

After spending $25K on high end, top of the line appliances my response, JUNK, JUNK, JUNK! I should have stuck with Sears or GE. What went wrong: 1) MW door needed to be replaced out of the box. Kept sticking closed and would not open. Had to have it serviced. At least it was under warranty; 2) Wine cooler fan motor stopped working within the first month. Needed to be replaced. Replaced under warranty; 3) Beverage center relay needed to be replaced. Had I been able to buy one from a supplier it would have cost $45 dollars. NO I had to get the part from Viking $475.00!!! No Warranty. 4 year old appliance. Beverage center door seal had to be replaced after one year. Under warranty. 4) $5900 Refrigerator! EVERY interior drawer CRACKED AND SPLIT after 4 years of operation and had to be replaced for $500 dollars!!! Its get WORSE. The freezer door rusted after one year. Had to be replaced. Thank g-d it was under warranty.Came home to a refrigerator in cardiac arrest 5 years after being placed in service. Alarms going off. Food spoiled. This was just after spending $200 shopping for the week. Turned out the 3 phase rectifier was toast. No warranty. $545 to replace it. Then one day later alarms going off again. Serviceman comes out finds coolant level low. Cant find the reason. Says there is a small undetectable leak. Fills the system. No WARRANTY. $400 more dollars; 5) $2500 dollar under counter professional ice machine. Pump stopped working. Next the temp probe stopped working. Fixed under warranty. Then the temp probe went out again. I finally unplugged the unit and there it sits today unplugged. More junk. Contact Viking. Response, YOURE ON YOUR OWN. No nothing! JUNK STAY AWAY. DO YOURSELF A FAVOR NEVER BUY A VIKING PRODUCT.

We heard it’s a good stove, good company so we bought a Viking. I like the stove. The only problem is if I go close to the stove the knobs turn a little bit, and I don’t wanna lose gas. But this is the only one problem I got. The rest is good. I like the way the oven cooks. And every time I need customer service they come. They adjust stuff. Like the last time the extra piece in the back was too loose, and they tried to make it nice and strong. They put an extra screw. I got good service. I’ve been very pleased with them. I can’t have better service than what I have. The refrigerator has also been pretty nice. I got the microwave, the refrigerator and the stove.

I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so its always a fear of ours that its going to swing and the latch will get broken. I need to call to see if theres a kit or fix for it but I havent had any issues. Repairs take awhile because of products but other than that its fine. If theres an issue I just call into the Viking number and theyre able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.

The house that we moved into didnt have a refrigerator and we liked some of Vikings other products such as the French door oven that we planned to buy in the future, so we decided to match our appliances and start with the refrigerator. The quality of the Viking refrigerator that I got was very good. I liked its looks and finish, and the space inside was also good. The reps have been very helpful every time I had to call them to register the product or when had a question, and theyve been very quick to respond and get back to me, and give me the answer that I needed. Everything in my experience with Viking Refrigerators has been good.

Weve got Viking for the name brand. The purchasing experience was good and everything went smoothly. The Viking dealer was very helpful too. The range I got was a builder and it looked good although I havent actually used it yet.

We have a condo here and we went to Ferguson, one of these retail stores, to look at the appliances. We liked Viking, so we bought it all from them. They looked elegant and efficient, and I liked the overall design and workmanship. When the bottom line of the refrigerator was making a noise in the back, the guy came over and fixed it. There was no problem, and it took him one minute. Then, another problem we had was that we were making too much ice. We took it out and all of a sudden, we were not making ice anymore. So, we did everything. What happened was that the ice must have frozen in the line. The guy then took it out and fixed that aspect of it, too. Now, everything is fine. It works like a charm and so we like it. It has got everything else in there. We like the Viking electric range too. It is excellent.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still cant bake cookies that dont turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

I’ve known about Viking for a while and I love their appliances. I went to a kitchen showroom in Concord and Viking had all the requirements that I wanted for my range. The burners today have different gas ranges on them and it drives me crazy. Theres a range for simmering, another one for boiling and then one for regular cooking. Viking is one of the very few appliance makers that has a range top that every burner has the same BTU capacity so I can cook on any burner I want. Also, Im only 54 and when I have a regular door on the top, I have to reach in. I had a double oven before and I burnt my arms a couple of times trying to reach in and get the stuff out. Viking has this double oven that I can open with one hand and both doors open. I was going for the complete functionality and that is why I chose Viking. My refrigerator is working well and keeps my Cokes cold. I like it. But I had to call Viking for a service because the icemaker wasnt working. It would turn on but it wouldnt make ice. The plug in the back for the condenser wasnt plugged in all the way. When it was installed, nobody caught it because it looked like it was plugged in and its not something I would see until I took the back off. The techs said it might have wiggled off a little during transit. There was also a spring that was not quite right on the freezer door but the techs came and fixed the issues. They are also changing a rheostat, a component in the hood, cause the light flickers and they have that on order. All in all, the Viking team is very professional and the techs were attentive and did a good job.

Viking is known as a higher end appliance, and were really happy with the quality of our refrigerator. The ice maker is louder than I would like, but it doesnt go off that often. I really like the amount of capacity in the refrigerator because for this size of refrigerator that we were looking at, Viking has the highest capacity. Go ahead and buy a Viking fridge.

We bought a new house with all new Viking appliances. I was excited as Id always heard good things about Viking. Never will I have another Viking product now that I have actually experienced the quality, and have dealt with their customer service department. As for the microwave, it was only five years old when it caught on fire. Enough said.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

I liked the way Viking Ranges look better than other competitors. I like my ranges quality a lot, but there are a few things I dont like. The top is very difficult to clean. There’s a bar on the top before the burners and it’s like a crevice. Theres no flat surface there because of that enclosure. Everything around the burners gets into those cracks. It’s in a really bad spot for the stainless and you have to clean it constantly, and the best thing to do is vacuum it up. Plus it doesn’t make sense that they didn’t make a smaller burner. They’re all the same size and if you had a really small pan, it could be difficult to use. Other than that, it cooks very well. I like the oven racks and the way they telescope out is good. I’ve cooked a lot in the oven and it stayed clean until I dumped a batter of egg thing in it. I slipped, but it was fine. Theres a learning curve though. You can’t just put it in and use it. You need to really read.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

Bought a complete set of Viking products including an oven, dishwasher, ice maker and refrigerator. The refrigerator was damage when shipped and needs two handles and outside skins. Well after one year there have been no parts available and no response as to when the situation will resolve. Now the refrigerator has internal issues. I am beyond disappointed in my choice and would like to find a solution to my $8000 mistake and lack of any customer service. Stay away from Viking. They lack any customer service or care.

Viking is a very reputable and a very fine company. I bought one of their ranges and its a fine product. But they had to replace it because there was a problem with the enamel and the oven breaking down. And they’ve been very good in standing by their warranty. When I submitted the claim, I got their phone number and I corresponded with a wonderful person who was in charge of that. She helped me and I had to send pictures to approve the issues. Then they had a person who came out and examined the range. After that, they exchanged it. The process took a week or so and it was very quick. Other than that, my Viking range is wonderful and it works very well. It has really nice features, too. Plus, it’s electric and I really enjoy it. My son is a chef but he would never cook on electric and he razes me about it all the time.

The store I went to had the Viking refrigerator at 18 months with no interest. But I had a horrible experience. They had a typical salesman who was just selling a product. But Im not very happy with the refrigerator. The door was bent a little and when I called the store for the warranty, they told me that I had to call Viking myself. A store should have a department to take care of the warranty for the product and not me calling 200 people to the warranty service. It was difficult. And the process that Viking had with their warranty made me feel like they didnt care about their customers. I called several times and they didnt know which companies in my area could take care of my appliance and they asked me to call the companies. I called several but they said they didnt work for Viking warranty. There was a lack of communication. If I’m a company and a customer that buys stuff in San Diego, Id know exactly which to call. It took several calls for me to get what I wanted. I had to wait for a company to come from LA, I live in San Diego, to come to my house to do my repairs. The tech showed up two weeks later. ut because he said there wasnt anything wrong with it, I had to fix the fridge myself. I work in the maintenance division.I will not buy another Viking in my life as I would have paid something cheaper with the same quality. I could have bought a GE or an Electrolux and I would have gotten the same result or better. Availability of parts is better too. I’m a reasonable person. If you spend about $14,000 on an appliance, they should treat you better. Right now, I try to order parts for my refrigerator because parts are not available. The appliance model number is also not in the system yet.

After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.

The refrigerator was packaged well. The wall preparation information for this cabinet depth model was not accurate in that one of the two bolts used for anti-tipping did not reach the block on the wall. Dimensions given were not correct for the block (2x4) installation. The refrigerator holds temperature very precisely and the interior LED lighting is terrific. Shelves adjust nicely and so do the drawer units. All shelves and cubbies in the door adjust nicely. The one objection we have is that the refrigerator is quite noisy as refrigerators go. Even the owners manual mentions the whirring and other sounds that the unit makes. For a product that costs this much, one would think that it could be quieter. We will just have to get used to it!!

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

My wife wanted a Viking from years back. We liked the quality and professional look of the range. If the chefs use it, theres got to be something to it. We knew what we wanted and their team got it for us. Its an excellent machine. Its our first gas stove and weve only had it for two months but everything is working as expected and as advertised.

I wanted upscale appliances and I wanted to buy American. I had a general knowledge of the Viking brand and I liked the products themselves. They were really pretty. I got a solid chef kind of a range. It was very attractive. It has good features and layout of the burners. But the range had a number of issues along the way. The last issue was the ignition wasn’t working in the oven. The repair people were prompt. They were good.

After 20 years in our home, we finally were able to build my dream kitchen with Viking Professional appliances. Weve had multiple problems with the oven, refrigerator, and dishwasher. Both sides of the oven have broken and the igniters break from time-to-time, too. The repairman told me I wasnt turning it on properly. What? After calling him back several times, Viking finally agreed to replace it. The repairman tells me not to get the igniters wet. Ok, I got it. I dont do it. Its not me! The ice maker in the freezer is horrible. The water line freezes all the time. Weve replaced the ice maker, added something to the unit to keep the water circulating, and not the water overfills. What a freaking mess it makes. The dishwasher is the worst ever made. It may or may not turn off. The repairman says to open it and let it dry out. Ok, but that doesnt work either. I wont even use it anymore. Viking Professional is terrible and has ruined my dream kitchen. :(

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

I have a 60 professional quality Viking freestanding oven & range. Its never worked correctly - the oven fails with one or two uses, and this started within 24 months of original installation. Ive spent over $1,500 on repairs (Viking said it wasnt under warranty, though the warranty clearly states THREE YEARS) and it still doesnt work. The Viking authorized repairman told us this week Viking is not willing to take responsibility for their product and theyve suggested you have the oven wiring replaced at your cost....I am so frustrated with Vikings treatment of our customers that Im considering not working for them any longer. This is what I get for $9,000?

Its a tough year because we bought the Viking range during COVID. We bought it last October but we couldnt get it until February or March. It was the same with our SubZero refrigerator. Its just the way it was last year. Our contractor put the range in and the ease of install was fine. They did the kitchen remodel and then, we redid counters and cabinets. The range heats up fast and even, and the stove and the burners work well. But the grates started showing wear. There are dings in it, like you dropped something on the grates or theyre torn off, and we hardly use it. The quality is not standing up to the price we paid for it. One thing I would like to have known is to burn it up before you try to cook something in it. I should have read the directions. We set off the smoke detectors. A sticker on the window might be a good idea. My wife had surgery and we had someone come to help my wife, and she was the one who used the oven first. The burners were easy to use. I had gas for the last 30 years so it was not hard so we didnt think about reading the instructions. We read them after we almost had the fire department called. Fortunately, we have good ventilation in the house and we have a Viking hood but that was what was expensive.

I have bought Viking appliances for my past two kitchen renovations and I have to say I am disappointed in the quality of my latest Viking range; especially when I compare it to same Viking range we had before. The latest range makes a loud bang sound whenever we turn the oven on and it is heating up. It sounds almost like a small explosion and when it first happened, my wife and I thought something seriously happened with the oven and that it was faulty. We had a Viking technician come out to look at it and he informed us that it is becoming increasingly common with Viking ranges and that there is nothing much we can do about it.I have to say that paying a huge premium on an appliance and being told that there is little we can do about it is not a very satisfying answer. It is also embarrassing whenever we have company over and they hear the bang go off with our oven and are surprised to learn that is something we put up with every day especially after spending so much money on a high-end item. I am not exactly sure what can ever be done about this but I must say that if or when we renovate our next kitchen, I cannot say that Viking will be high on my list as appliances to purchase.

We wanted a good range and Viking had a good reputation. However, it was not a good experience. We were not given full information about the internal cooling fan, which was not only loud, but it didn’t just cool down and then shut off. Through our entire dinner, we heard the fan going on and off. Another other issue was that the burners all fluttered and made noise. We had our propane company come out and check the pressure of our propane and everything was fine. But we couldn’t get it to simmer without it going out and we couldn’t get it on high, even the highest flame without it fluttering. It never worked properly. We have good people here in the area who came out with an additional set of burners, but it never got fixed. So, we were completely disenamored of Viking altogether.

We couldnt get anybody to wait on us in the Vikings dealer close to where we live, so we went elsewhere. Its nothing against Viking, because this is a place weve been buying appliances for 30 years, and normally, when you would go in there, they would always greet you and ask you what you wanted help with. However, in this particular time we went in, we just got ignored. So we ended up buying at the closest dealer listed on the Vikings website that we felt had really good customer service and it was indeed really good. Im satisfied with the quality of the range and I like its usability particularly the fact that my wife can use the oven and all four burners at the same time. Its been a joy to cook on.

I saw a Viking Range for the first time when I was 13 in Architectural Digest and I wanted it ever since. I finally was able to get one. I did look at competitors but the Viking Range was my favorite. I love that its built with such quality and such simplicity. Its the best of design. Its not overfussy. One of my big worries when I got it is whether or not it would be easy to clean. But the fact that the parts all come off and you can just throw them in the sink, I was surprised by how easy it is to clean. Its everything that it needs to be. We got good service and its a good product. It not only works well but also we enjoy the experience of cooking on the range. We live on a farm so were not on natural gas and we had to adapt to propane. Everyone else that we talked to was not particularly helpful. But Viking was able to quickly and effectively solve the issue that we had without replacing the appliance which was really nice cause we were trying to get moved into our house. We also have the dishwasher, the vent hood and the refrigerator from Viking and we really love them. Were really happy with them.

I love to cook. My next-door neighbor used to be a head chef for a French restaurant in New York City and she has a Viking. So I was looking at getting one. At the time, I was also looking at Wolf and an Italian stove. But the guy at the Appliances Connection down in New Jersey talked me into buying the Viking. I heard that Viking had some issues back and he convinced me that those issues had been resolved. So I believed him and I bought it. But Ive been frustrated a little bit because it came not working. The small stove would ignite but it would go out and it would keep trying to ignite over and over again. I called Viking and I registered it, but she told me they didnt have anyone who repairs it in our area. I told her my next-door neighbor has a stove and that Id ask her. But the woman said no and never followed through with getting someone to repair it.However, the people I bought this stove from, Appliances Connection, stepped up and found a repairman. They organized the repair and now it is fixed. Im very happy. But someone needs to talk to Vikings service department rep. Other than that, the quality of my Viking range is fantastic and the cooking capacity is awesome. I would recommend it.

We like the price and quality of Viking. Their salesperson was great, too. However, we had some issues with delivery where some of the product was damaged. The microwave was damaged twice, but they replaced it. And the quality of the Viking range is great. We bought an extended warranty which we havent used yet. The one knob on the range currently sticks. But we havent called to have it checked out yet. But the range works well. I also like the shelf inside the range that slides out and in, and that the stove heats up so good that I can save dollars for the heat. We were so used to Kenmore products where I had to keep everything wide open to cook. Viking range is super. I couldnt ask for anything better. We also bought one of their first refrigerators. But the refrigerator we bought hadn’t been manufactured yet, so we had to wait about a month before we got our refrigerator.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

We worked with a design studio on a kitchen project and Viking came recommended. We had purchased multiple products from them. We wanted to stay consistent with a line. And so, we bought an oven, a cooktop, a dishwasher, and a refrigerator. So far, the refrigerators quality is all right. However, the ice falls out sometimes behind the bottom shelf in the freezer. Other than that, I enjoy the style of it.

Everyone knows about Viking. I had a Wolf stove before for many years and I loved it. When I went to look at the stoves, I thought the Viking was just as good, it’s just without the red knobs. Ive had the Viking range for a few months now and so far, I think its excellent. I like that it has very precise and really good temperature control. However, when I was dealing with their customer service, I had a little bit of difficulty. I was on hold for a very long time before I finally got through to someone. He promised me that if I came back with the right serial number, he would replace the parts free. I hang up and got the serial number. Then, I was on hold a very, very long time again. I got a different person who told me that what the first rep said isnt true and I wont get the replacement part for free. But in the end, they worked it out.

Very pleased with the quality as well as the aesthetic of the 2 products I purchased (30 range and 30 hood). The performance of my gas range is superb and cooking temperatures are achieved quickly. Cleaning and maintaining the range looking like-new is also easy.

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

The Viking range was so pretty. I got one thats jet black with rose gold accent. Its one of my fancy splurges for the kitchen. My house was being renovated and the designer did all of the ordering. The installation of the range was easy. They had a nice team come in and set everything up and level it. The range works really well. I like the fact that youre not actually sitting the pot on the burner. Youre sitting it on the little metal thing above the burner. Its set up pretty high from the burner. Theres an indentation in the burner so the flame is set down in the indentation, which means that it keeps you further away from the flame. You have to work very hard to burn yourself. Thats a really nice safety feature. The range also works quickly. There are lots of options on how to set the temperature. I like the fact that the knobs light up when a particular burner is being used because its also easy to know if a burner is on. If the pilot light didnt light, you dont have to worry about gas flowing because the light is on will tell you which burner is active.

Ive known about Viking Ranges for years. I wanted a six-range top, so we went out and look at them at ABT and they seemed to have the cleanest look. They had somebody who comes out especially for Viking who was very knowledgeable. When we first got it, it wouldnt go on properly so somebody came out and adjusted it. Then when I clean and put the pieces back together, one or two of the jets would flare. Also, when I put it down on low, I get this ticking sound which means that the gas is not coming through properly. It is also a little crowded, so I have to remove one rack to get anything big in. But other than that, I really like the quality.

I’ve owned my Viking range for about month now and so far, its been good. The dealer who I got it from did a very good job. The model of my range is appealing and I like that it’s gas.

Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didnt work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didnt like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didnt like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didnt have, but I didnt want an oven that I couldnt use. So I got a Viking.I thought my Viking Range was gonna be spectacular. But then its not and Im a little disappointed. When their guys delivered it, the bottom panel just above the legs wasnt secured. I pushed on the upper corner thinking I could just push it in and that didnt work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didnt think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadnt touched. I dont know where those dents came from, but I didnt do either one of them. So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, Ive been liking the range pretty well. However, it doesnt bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. Its hard to see through the dark window and even when you have the light on in the oven. Its hard to see whats going on. It seems to take longer to cook than I thought it would. Furthermore, I dont notice a lot of differences between the convection oven feature and just the bake feature. I dont know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like its not real sturdy and I dont know how itll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, Im not too wild about my Viking being up on legs but then Im getting used to it. Still, I like the stove really well. I like that you can simmer on it. However, when its pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldnt keep that clean. I also like the look and the slide in. But then, Im gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they havent been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, Im pretty happy overall.

I found out about Viking 20 years ago and back then, I couldnt afford it, but Ive always heard the great reviews on the quality. I remodeled my kitchen in October and it was a good time to do it. After two months of purchase though, I ran into an inconvenience. Some time in December, we were trying to bake for the very first time and when we turned the knob on the oven, it broke from edge to edge, in the middle. It might have been some type of factory defect, but things happen. We had not even used the oven, but I called in, and it was under warranty.Viking has a third party customer service where I called their number, and they did it with just the serial number. They assigned a technician to come, but they mailed the part first to my home.Once I got the part, I called them back and let them know that the part has arrived. We then scheduled the technician to come by and replace it. Since then, the knob has been a little tight. I can still make it function, but it doesnt run smoothly like the rest of the knobs. Another thing is that, the very first burner on the right-hand side is the one with the most flame. Its supposed to be the most intense flame on the range and it makes a blowing noise when its on. This is the only burner that does that. Still, I love the quality.

A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.

I remodeled my house in 2009 and changed all my appliances to Viking Professional appliances. I was under the assumption that this is the best product available and moreover it is made in USA!!!! I came to find out this is the biggest and worst scam to rub people of their money with nothing but a heavy chunks of metal. I have had problem with my gas cook-top where I had it repaired 4 times. It kept clicking and the technician said the board was bad. Changing the board resolved it for a day and then he said the ignition parts are bad so he changed them. This started again so another company came and fixed it somehow and said the wiring was bad. After all this the cups around the burners changed color. Refrigerator does not dispense water and leaks in freezer and freezes all the time making it impossible to dispense ice and only way to get ice is to carve it because it is clumped together. Microwave oven does not heat as much as $150 microwave and has been corroding inside. Oven stopped working during Christmas time and took 6 months for them to figure out what was wrong with me being on the phone for hours with Viking executive offices. Vent unit has four settings which one has never worked. Viking does not take any responsibility for any of the problems you get. Standing behind their products is a news to them. I think their policy is sell, run and hide. I do have a Whirlpool Refrigerator that has spend most its life of 21 years in the garage with harsh temperatures but is still running like the first day. I would not buy and would discourage anyone that I care about to stay away from these products. I bought these items from Number 1 Appliance and they said these come with 10 years of warranty but each time I called the warranty company they told me that problem is not covered. I think they just warrant the heaviness of the product not its functionality.

Weve now spent $2,000 repairing our $6,000 oven. The ignitors are cheap and do not last. The last repairmen said... they dont make better ignitors. I dont know about Wolfe and the other, but I would not get a Viking again.

If you have invested in a Viking Oven or Range - you know that it is just that - an INVESTMENT. Or at least it is supposed to be. A $7,000 oven should not have any issues, not at 1 year or even at 5 years, frankly, with nothing but normal domestic use. I understand that the warranty is expired - and we didnt expect a completely free solution. Admittedly, I am severely disappointed that a name like this doesnt stand behind the product for ten years! Our expectation was that the company could at least have a certified service technician it recommends - at a reasonable Viking supported rate. Not referring us to a technician that costs $200 JUST to come out and look at the oven - not even DO anything!? They are viking certified and cant tell over the phone if there is any common problems - of course - it will be $200 to come out for what will probably take 10 minutes. Then there will be the time to order a part and then come back out at $50 per 30 minutes for labor. The reason we spend more up front on quality is to not have these issues. Its a shame that as I look online I see this Name is now riding on a reputation they no longer uphold. I see countless complaints about quality - and Viking is no different than ikea as far as standing by a product. Shameful.

Viking double oven ved0207css - I am writing this review in search of a remedy. In hopes to be able to amend my experience to 5 stars! Residential estate has all Viking Professional appliances down to four fridges, range, oven etc. All other appliances work fantastic! This leads me to a double oven that has been causing some issues. The lower oven will not heat up. The fan will command on when it is turned on but will not do anything else. Not sure where to start. Please help Viking. I can explain in more depth if needed. Thank you in advance for your Time. Lets make it 5 stars soon.