I got our Viking range at Big Georges Appliance Center in Ann Arbor. It was the only dealer in the area where we could get the Viking and theyre very professional. Theyre not just trying to sell us whatever is there. They were very good about asking me what my needs were and what I was looking for. And they gave me lots of options. I bake and cook so I went with the dual range. Im in heaven. I have never boiled water faster. Cooking takes half the time it did before. And in the 33 years that Ive made pies with my mom, this is the only oven Ive ever made a pie where in the crust did not have to be covered by foil or an aluminum ring. There are also seven different baking modes and Ive used all of them except for one. I love the versatility and the ease of use for the gas top as well. I like having the knobs on the front too cause I hated having to reach over what I was cooking and deal with the knobs at the top or the back. I also like that its very sleek and elegant looking. There are metal knobs and theres no stupid electronic display. Its impressive, it has a well thought out design and easy to clean, too. Im very happy with the way it looks and also with the way it performs. Theres nothing that I would change about it.

I really like my Viking range. They’ve updated them over the years and tried to make them a little bit easier to clean since this is not self-cleaning type which is fine with me. Its very even cooking and heats up quickly. I like that its sturdy. The grates are really heavy and I know that theyre solid and not going to bend on me. The salesperson did a great job and was very helpful. I had a huge double oven that had a grill on it. It worked really well, and I really liked it. I only had it serviced once. It was having a little trouble igniting. The sparks would fly but it wouldnt ignite. Some guy came out and fixed it and it was fine ever since. So in our second home, I got another Viking. Its the oven and a half on the bottom. Its not quite as big as the other one but both places have been great. It has little lights on top of each control knob, which my older one didnt have. So at night when the whole kitchen is dark, it’s almost like a little night light which is cool. I also like that its not electronic. I get to turn the knob and tell it what to do. It doesnt ask me questions. I have the Viking range hood as well. Some people do Wolf, some people do Dacor but I like Viking. They have a good reputation and its restaurant quality for the home. Im really happy with them.

We have had Viking for the past 12 years. I chose to buy Viking because I love to cook and I love the way you can cook and the refrigeration and the ovens work. This refrigeration we have has improved a lot from the one that we had before. My favorite thing about it is that the fruits last a little bit longer than a regular refrigerator and that the door works better because it’s make out of solid material. But I’ve been having a lot of trouble taking the stickers out of the inside of the refrigerator. I had tried everything and I still have two and a half stickers that I haven’t been able to take away. Also, its a little expensive but I will highly recommend Viking.

We bought a high-end condo in Hoboken, New Jersey in 2014 June, it contains the Viking range as well as Viking refrigerator and these are top of the line. The refrigeration quality is fine and the steel finish is my favorite feature. The Viking is an awesome contemporary piece of appliance with very cool looks and good design. Im satisfied with it.

For my kitchen renovation, my design company that they use, Fergusons and the chain of them here in the southeast, the only ones they had everything in stock was Viking. And when I purchased the stove, I got a free dishwasher. Headquarters had to call a lot and I had to have people here all the time. They were really concerned. When you open the fridge, the drawer to pull out, which is cold and you can keep cheese and meats in it, I cut my fingers and they were concerned and had headquarters call. And then, the repair people -- everything was free -- coming out all the time from Fort Myers. The guy called it metal burrs that havent been sanded down. That was quite a worry. They called me from Mississippi. Its very rare and it just wasnt finished. And depending where you place your fingers, you could cut them on metal to open that inside drawer. So, that was a bad experience.Also, the freezer didnt shut properly and the tech had come out several times. It was the most finite adjustment on something. But I could have lost a couple of hundred bucks worth of food because the alarm kept going off. And he came and fixed it, and an hour and a half later, the alarm went off again. He thought he fixed it. So, it was really challenging for the Morale in Fort Myers to contract repair people with Viking here in this area. That was maddening. And then, the dishwasher, an extra button for quietness fell right off on the floor, and it was a glue problem. The Morale had to come again.Its free for me under warranty. It just was disconcerting and all the appliances were brand-new. I heard him talk to headquarters and he said, Yes its a glue issue. And he said, No, I cant reuse it. Its covered in labrador fur and cat hair, which as soon as it started to hang out and the labrador would walk against it and it hung down from the bottom. It didnt seem to make much difference in the quietness. Its an incredibly quiet dishwasher anyway. But they had to order a new one, so that took a while, and they had to come back and put that in. That was a surprise, all that happened right away. But everything got fixed and Ive been very pleased since. Its a super quiet dishwasher and I like the red light that shines on the floor that shows when its on.And then, all the new fridges, all brands, the alarm for the freezer and different ways to adjust the temperature of that meat drawer and the freezer. And then, I like the microwave. Its so nice and simple. There were higher-end ones with the convection fan in the microwave, and I got simplest because I picked over the stove with the vent pan under the microwave. The way my kitchen was designed, it seemed the best route rather than a hood.The stove is unbelievable. This induction stove is the best thing in the planet. I heard good things about them and everybody I know whos renovating was getting new appliances, and new stoves are getting induction, and were just in shock about it was the fastest weve ever seen to boil water or cook. So safe, the way the magnetic field isnt hot. The oven is incredibly fast too. Its interesting. You dont have to preheat at all. The fix-it guy is a surprise too. He was fabulous, a longtime veteran and knows all his Vikings, and he was stunned. He was so puzzled about the freezer not closing. He thought of it truly as a challenge, a puzzle he had to solve. Because when he thought he fixed it, just 90 minutes later, it broke again. So truly, puzzled, and worked on the phone a long time with Viking in Mississippi and tried to solve it. It was the most infinitesimal thing, some tiny adjustment of a gear in the bottom drawer of the freeze. One tiny little gear off compared to the other side and it meant it couldnt close completely, and then it couldnt stay cold.That was his first time ever had to have that. Also, the button that fell off, he was also puzzled. We couldnt figure out where it fell off from. Just one day, I was just looking, and Id hardly had the dishwasher, and there it was hanging down the bottom, then it came completely off, and I called him up. When he came, You sure that came from this? He figured out where it was, couldnt save the old one or the new one, and it took a while to come. But ever since, things have been okay.

I was looking on the internet to see what was the best product for the oven and I got a good price when I tried to buy one from Viking Ranges. I had a good experience with the Viking dealership when I purchased it. I got good service from the sales reps and they gave to me all the information that I needed. But I have some problems with my oven, since it doesn’t put any heat up, and I need a service technician to do some repairs.

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

Worst oven ever!!! Do not purchase. Had it for 1.5 yr 5 times repairman was here. Oven does not cook even. Top rack it cooked bottom rack food was raw. Viking refuses to take responsibility for their product and will not cover repair costs.

Where do I begin. 4 and half years ago, we remodeled our home and bought Viking appliances which we have been very happy with EXCEPT for the horrible, horrible dishwasher. It has NEVER worked properly, EVER. So much so that after 2 years, I got Viking to replace it with a new one and its still doesnt work well. It spontaneously starts beeping, non-stop, the cycle takes FOREVER. I hate it, I hate it, I hate it. A friend recommended to get a less expensive one, stainless steel but that will work better. Thats all from me.... Grrr.

Appliances were ordered through Ferguson Appliances and I do not have a Viking order number. The number above references the job number for repairs. I was very pleased with the design of my refrigerator and oven. Both required repairs within a few weeks of installation. The oven was overheating and shutting off. The refrigerator cooling drawer wasnt working and the freezer was not maintaining an even temperature. The repair service was efficient but it took quite some time to receive parts. I was very surprised both products began malfunctioning so soon after installation (within 1-2 months).

Purchased Viking 48 wide by side in 2002. Compressor went out within 6 months, thankfully was under warranty. There was a door recall a few years later AND then another recall for those doors! The company that replaced the doors are familiar with Viking fridges and were able to to be somewhat helpful, suggesting we not place anything within 8 inches of any of the interior vents. We have NEVER been able to get the temp right. We have never been able to keep our fruits and veggies in the produce drawers as they become frozen. If we turn the temp down the milk goes bad, etc. Several of interior the plastic parts have broken under normal use: handle portion of ice maker drawer broke off in my hand, lid of bottom meat/produce drawer snapped off. Now the fridge lights have gone out (all simultaneously.) Try going to the Viking site to find a manual or worse yet parts. Everything there is SO difficult! They sent us a manual and I was able to download two, but none of them show the same control panel as what we have, since when there was a door recall, we received a new control panel as well... I feel sorry for the people that work for Viking. I will never purchase another Viking product. We purchased a high end Thermador range and KitchenAid Micro-Convection oven the same year and have had no problems with those appliances!

The house that my wife and I bought in 2016 has Viking appliances in the kitchen. The refrigerator was a 2012 model that was installed and purchased in 2013, so we were a little disappointed that it released all the Freon and was unrepairable by 2021. Were disappointed that though the Viking Refrigerator that we had to get fit in the space for the one that we had without having to redo cabinets, it no longer has a water dispenser in the door. That was a big letdown.We also had to replace the door seal on a dishwasher and Viking had stopped making replacement parts for it. We ended up replacing the entire dishwasher. The repair service is a real pain in Connecticut because theres only one authorized company. To get them out to actually look at our refrigerator, even on an emergency basis, was a matter of weeks.

The current situation with Viking is an oven relay that has been backordered for over six weeks. Considering the poor quality of Viking appliances, their parts department should be overstocked. The Viking refrigerator is even worse. Egg bin door broken. Deli drawer (big drawer on bottom) broken twice. Have not replaced it yet because it costs over $500 for this plastic piece. Never will I buy Viking again and I tell anyone and everyone not to do so.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

I walked into the store looking for a Sunshine or Vikings traditional gas range. Ive heard of Viking but I didnt know about their products. Their sales reps were not really educated. They showed me the Viking range and were not too technical about it. But when I saw the Viking, I said Wow. Its like a restaurant style range and I loved the way it looked as well as the capacity inside. So, I got it. Its also marked up at a reasonable price and so far, I had a good experience using it at home. I love how it heats up everything so fast and the knobs are good to work with. But I get confused once I use the conventional or the bake. I dont know what the difference is or how it works. Im not chef type person and Ive been Googling that to try to figure out whats the difference between that and the regular bake. The grills are heavy duty, too, which is good. We got to be careful when we take them off and clean them so we dont hit the actual stove with them. My wife cleans them daily and she scratched the front on top of it on the shiny part. It was stainless steel and she said it was heavy so she dropped it.

Our Viking refrigerator was fine.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

We owned a Viking beforehand. However, when we went into their store, we were not going to consider them. But we changed our mind and continued to use the brand because we were convinced by the sales rep that they had done some serious improvements in the product and that we should always consider them. Also, we were impressed by what we saw. The Viking team was excellent as well. They had the patience to work through all my wife’s questions and issues since she was the one that needed to be comfortable that we were making the right decision and that Viking had all the right stuff that she wanted. However, the drawers were supposed to be self-closing, but they don’t close. The repair guy was here for that and for the oven.

Viking Refrigerators could pack a little bit better. When we pulled it out of the box, there were one or two dents on the front of the fridge that happened when it was getting taken down off of the warehouse and shipped. Also, it makes a little bit more noise than a conventional refrigerator but I’m assuming that’s because of the size of it and the inner workings. Whenever we noticed that it was running a little bit louder than we thought it would, we would call them to come out, look at it, and make sure there was nothing wrong with the fans or anything like that. And it was super easy getting somebody out. Overall, the quality of the refrigeration has been pretty decent. It has sturdier build quality, the doors close better, and the drawers inside of it slide better.

Because of the quality of Vikings products, we bought a range from them and so far, its great. I like the range of temperature options on it. Compared to the appliance I had prior to it, my Viking range is the greatest thing.

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

Viking had a reputation to have a good quality and reliable product. Also, theyre a national brand, so theyre well-known. But were a little disillusioned with our Viking range. We had some problems with it when we got it and we got the runaround from Viking getting it repaired, so it was kind of an arduous process. I purchased an extended warranty from the company that we bought it from and when we had the problem, we called the extended warranty company. They said they wouldnt take care of it because were not out of our two-year warranty with Viking. So I had to go to Viking and Viking couldn’t find a local repair company in the area to repair it. Other than that, its hard to light the burners. I wont buy Viking again.

I’ve been in the restaurant business for so many years and Vikings name has been around. It’s quality product and all that good stuff. I’ve watched them over going to Best Buy and thought that one’s beautiful. My recent purchase was a single oven, microwave steam convection oven, all in one dishwasher, gas range and the refrigerator. So far so good but I kind of wish Viking offered a filtered water system through their refrigerators but they don’t. But it does make ice which is nice. I’d definitely recommend their product to a friend. But Viking is top of the line, top dollar. It’s not for the average consumer. I didn’t buy it to make my house value go up because what I’ve heard is all the high end kitchen equipment doesn’t really hold value because not everyone takes pleasure in that. But I wanted the best I can have and my choice was Viking.

I had a Viking refrigerator and it was a later model. The storage area wasn’t big. The refrigerator I have now that came with the house has more light and I like that I got more room with this one than the one I had before. I love my Viking refrigerator.

Given my understanding of the quality of Viking, the fact that they had a freestanding refrigerator that would fit in my space and the configuration that I really liked, I went with the brand. I really like the French door configuration without having to have an ice or water dispenser in the doors. So far, the qualitys great and I hope it continues to work as it is. I love the product.

Im really into cooking and Ive heard about Viking Ranges a long time ago. When we were looking to purchase a home, it all had Viking appliances, which is what sold the house. I have a fridge, range, wine fridge, microwave, and dishwasher. Everyone at the Viking dealership was super nice, helpful, and explained the different models. Unfortunately, I have electric where Im at, so there werent too many things to pick from on that side of things. So we went with the D3 and its been great. The only thing that stinks is my wine fridge went out and Ive been trying to get it fixed.The quality of the range from Viking is awesome. I like the ability to control the heat range. So, I can go up to three rings, and to get a pot of water boiling fast, I put it on all three. I also like that I have a couple of different convection settings. Ive never cooked with convection before and its really awesome that I have the ability to do that. If a person has the money to do it, its definitely worth doing because its a great feature that they have and offers.

My friends introduced me to Viking Refrigerators and we specifically bought this brand because we heard how good they were, but now I feel that their customer service is terrible. Ive only had my refrigerator for not even a year and it broke four times now and it has taken at least two to three weeks to get it fixed every single time. Nobody at the Viking dealer would pick up the phone, so it was hard to get in touch with somebody. When I finally do, the only way somebody would call me back is if I was rude and talked to the manager at the place that I called. It was a horrible experience. I couldnt be more upset about it. I was told that the door would keep breaking at the part where they fixed it, and that I wont get a new refrigerator. I would trade this refrigerator right now if I could afford to.

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

Weve been having a lot of problems with our refrigerator. From the beginning, the freezer side would not seal properly and we couldnt figure out why. The contractor took a look at the door and he realized that the seal thing was disconnected. It took them three or four weeks to get the part here to get it fixed and meanwhile, our freezer was working really hard but that got fixed. But from the get-go, our fridge has been super loud. At first, we thought it was because the cabinet up above was a little loose. We tightened that cabinet up and the fridge is still super loud. Were still going back and forth with Wiking and it is not resolved. Its just a bunch of escalation to somebody who doesnt call back. The people are very nice at Viking but nothing has really been accomplished. Its not the right fridge to buy for $10,000. We should have bought a different fridge.

Have had a Viking range for 12 years and have been unhappy for 10 years. Bought it after much research, but unfortunately there were few reviews at that time and features seemed to be the best. Well, it is a piece of junk! It takes 30 minutes to heat. The door does not close right despite having 3 service calls regarding this issue. The self-clean only worked once and would never lock again. I hate this stove, but really hurts to throw away since it cost so much.

Our Viking Refrigerator is good overall. However, it is a floor model so we’ve not been really happy with the folks trying to resolve the issue. The doors slammed and it took awhile for them to figure out why there was moisture inside the fridge. We’ve been a little less than satisfied with the service we’ve gotten on it. We have called the retailer multiple times to come fix the issues but whenever they came out, they got the wrong part. They did not seem to be knowledgeable about the Viking brand. We’ve been happy with our refrigerator minus the couple of issues that we continue to struggle with.

My contractor sold the products of Viking so we chose them. But we hate the fridge and were a little disappointed that we went with Viking. The fridge model that we got does not have an in-door ice maker. We hate that the ice gets everywhere in the ice maker in the freezer, and it even gets underneath and falls out. Thats my biggest complaint, but I have no other complaints about the rest of the fridge and its mostly just the ice situation. But I definitely would not recommend Viking.

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

Ive known Viking forever and I bought the range because of the brand. I like the look and the construction. Its quality is good. But when I bought it three years ago, the person I had spoken with wasnt very knowledgeable.

My Viking refrigerator meets expectations. Ive had a Sub-Zero before and it seems to be in line with my experience with Sub-Zero. I really like the pizza box feature. You could fit a whole pizza box on the shelf, which is pretty cool. I have one of those refrigerators on top and freezer on the bottom but it was fairly wide. Theres also some sort of ion sculpture. Im happy with my refrigerator. I also have the microwave, the hood, the range, and two ovens, and a dishwasher all from Viking. Ive been very happy with them. Its a well-made quality manufacturer of appliances and I would recommend Viking.

My wife wanted Viking, and she got Viking. We’ve had the refrigerator for a month and everything’s great, but one part was damaged during delivery. The inside of the door was mangled where the light is for the temperature and I can hear the refrigerator making a gurgling sound when the house is perfectly quiet. Viking sent somebody out and the guy couldn’t come out until after I had to go to work. Although the door was replaced and its perfect, the noise is still there. The guy told my wife that it was Freon running through the tubes, and I don’t know if it’s even that. It could be that it’s water running through my heating system, but I never heard it before. My heating system makes noise, but the plugs for the heater are in the wall behind the refrigerator. I never heard that sound until our refrigerator was installed and Im not satisfied. I’m being told it’s a normal noise and I wanna make sure. If it’s normal, I’ll learn to live with it.

We bought a home that was completely renovated three and a half years ago and the decorator and contractor chose all Viking appliances for the home. We have a wine refrigerator, regular refrigerator, dishwasher, microwave, wall oven, range with a small oven, big oven, hood and stovetop. We have had a couple of issues with the big refrigerator we have. The first time, the meat or vegetable drawer at the bottom of the refrigerator section froze and ruined the vegetables, and we had someone out a couple of times to look at it. Finally, they said there was nothing they could do to fix it, so we increased the temperature for the overall refrigerator. It’s keeping the vegetables from freezing but the refrigerator is not at the suggested temperature. Also, the hinge on the bottom right of the refrigerator has gone bad and the door squeaks when it opens and closes. But I like having separate drawers. It’s a great idea as long as it works the way it’s supposed to. Over the past week, we spoke with a gal named Veronica in customer service and she was great. We would have been normally forwarded to the warranty department but they were closed, so Veronica took the initiative to go to her supervisor and we were well-taken care of. That’s why we would buy another Viking appliance. I didn’t think the squeaking would be a big deal to fix but they have to put a whole new hinge and it costs $800. Viking is coming to fix it and they’ve been great about it ‘cause we’re just outside the warranty time. Everybody at Viking has been very good so I don’t mind if things go wrong if the company takes care of it. They haven’t come to fix the refrigerator yet, but Viking is doing a great job at taking care of the customer and that’s the most important.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

Two year old oven breaks down 3-4 times - We purchased their top of the line double oven range. Within two years one of the ovens has stopped working. Viking has sent out two companies to fix the issue, but one has refused to take on any more Viking range service calls because they cannot obtain parts from Viking. Thanksgiving was very disappointing because Viking was unable to supply the service company with parts even though the service call was place in September. We were told that Viking was doing inventory; therefore, was unable to send out the parts. After contacting Viking, the person I spoke with stated that the service company should not be sharing the information with me. It is now December 4 and still the parts have not been shipped to the service company. Yes, Viking has beautiful appliances, but they are not dependable. We will never buy another Viking product again.

48 Side-by-Side Refrigerator AND VICU165 - 36 wide cooktop - To say Ive been disappointed in Viking products is an understatement. When we began building our house we wanted a great kitchen. We chose Viking professional products. We purchased them about a year or so before we actually installed and moved into our home. Within the first 3 months our water dispenser in the door of the fridge/freezer froze over and completely quit working. We had a repairman come out... it worked for about 3 more months and we have not had water in the door since because we couldnt get anyone out to repair. Within 8 months the drawers in my fridge began cracking... nope, sorry, you have to pay astronomical prices to have those replaced. Within the first 2 years one of the shelves in the door came crashing down when we opened the door. Again, nope, sorry, thats your problem attitude from customer service.Now, our cooktop is horrible. We have the 36 all induction with 6 burners. We NEVER had all 6 working at one time. We call a Viking, get a repairman out... it works for about 2 weeks. Then we are back to 5. Slowly but surely others started going out. We call, we email, we call some more and finally get someone out there. He needs parts. Hes going to order then come back. No, we never hear from him again. We start calling, emailing, calling again. They send another guy out... he needs some parts. Meanwhile, all of this is taking literally years between the calling and emailing. The burners never get fixed. The last time they sent out a repairman, he again did not return. We called again and were greeted with a sorry, your warranty has expired, it will cost you an insane amount to repair. Right now, we are down to 1 burner that sometimes works and sometimes doesnt. I will NEVER purchase Viking again nor will I EVER recommend their products. Pitiful customer service.

I knew what I wanted when I went to the store and I told the staff I was looking for a particular Viking range. The only thing was that they had to distinguish between a dual fuel and a non-dual fuel range. The Viking range is a great product and I like its gas top feature.

I went to a place called Ferguson which is like a home builder showroom and I looked at all the different refrigerators. I liked the interior of Viking the most, and the way it looked and the way that it was organized inside very much. That was the deal that sold it. However, when the refrigerator was delivered, they must have dropped it which caused a series of things to go wrong with it. It was replaced right away and we’ve had the one that we have now for two months. It’s working fantastic. I love the layout and the drawers for the meat, cheese and vegetables. It’s so easy to use and I also like the door where you can put a variety of things. The first time, I talked to the dealer when I registered my product and the second time, since I had an account already, I logged on to that account and registered the second one. We dealt with a third party that was the repair person for Viking and they were very good. They came in from Austin to work on ours. We have the dishwasher too which was a bonus when we bought our refrigerator. I didn’t care for it at all at first because it was very different from an American dishwasher where it dries everything completely because it’s eco-friendly but I understand now how it works. So, Im really enjoying that too and I love it.

My friend recommended Viking Ranges. I purchased one from their dealer and it went very well. However, when I turn off the burners, there is a really loud sound of the gas turning off. Also, the burners are big. I burned myself a couple of times, so I have to be careful. I cannot put any small pot on the burner, as well, because obviously, the red of the burner is bigger sometimes. And sometimes you just need to use smaller pots as you cannot use the big ones all the time. But, I like everything else about the Viking range.

We recently built a new house and purchased a Viking range, refrigerator, dishwasher, microwave and wine refrigerator. In a short amount of time, we have had the refrigerator repaired four times - all involving issues with the ice maker and water dispenser. The dishwasher still works but the button that lights up when you push start does not. Apparently, that costs a couple of hundred dollars to repair. The wine refrigerator needed a new thermostat - that was a $400 repair. So far, we have not had any issues with the range or microwave. A Viking representative came out and repaired the refrigerator free of charge, but the other items were out of warranty (only 15 months old!). I have emailed customer support several times, but to no avail. I am a very, very unhappy and dissatisfied customer.

I’m a real estate agent so I know a lot about appliances. I had some requirements, like a French door, three doors and that special compartment with the special temperature. There were some features which when I combined with the money I wanted to spend on it, it came to this particular Viking model and I like it very much.

Installed Viking appliances in our brand new home and it didnt take long for problems to start. The dishwasher model #VD8200SS started leaking and not drying after the first wash. I had the unit serviced twice to finally find out the entire soap dispenser piece needed to be replaced. The unit stopped leaking, but still wont dry. The serviceman was dumbfounded. The unit began smelling and stopped working all together. The service discovered it needed a brand new drain pump. Drain pump installed and turns on, but it still smells and the washer still refuses to dry anything. Double oven model #VED01302TSS now makes humming noise while the unit is off. The serviceman went back out to the house and said it needs a transformer and advised me Viking ovens are pretty much a joke and suggested to not use the self-clean function. He said it only greases up the inside wires and gadgets, and is very expensive to replace after the warranty expires. Out of the 7 Viking appliances I currently have, the stove top and toaster are probably the only two which didnt see a lot of problems with. Dishwashers, stoves, fridge, beverage centers and microwaves - forget it. Viking is simply overpriced and a total joke. Viking, you can pretty much stick it. Ill never buy another Viking product and Ill pass along my experiences with Viking every chance I get. Dont buy this crap!

My only two choices was Viking or Wolf and for the price, Viking gave me what I wanted. The dealer that I bought it from were on the ball. They got it for me earlier than I thought I was gonna get it. One of the cast-iron grates was cracked and they got it replaced through Viking within a week. I like everything about the range. It fulfills my expectations and does what its supposed to do. It looks great and Im very happy with it. The fact that we just took off all the top panels to wash them is a miracle in itself. It lights when I want it to. It keeps the temperature where I want it in the oven.

We were shopping around and looked at Viking. We looked at the outside and the description on the panel but didnt do research. We also compared and heard about the Viking reputation. We thought that Viking was a high-quality product so we bought the refrigerator and dishwasher. Surprisingly, there were minor problems all along so we kept calling the service. We were a little disappointed because our old kitchen had a custom built-in refrigerator work 23 years and never had a problem before it broke down. The Viking refrigerator door could not close properly because a mullion glide did not fit. The problem did not occur after the first service and the second service occurred this afternoon where the rep was very courteous and knowledgeable. The servicemen delivered and it seems working now.

My friend had a Viking Range and had a good experience. Viking brand is also well-known so a level of trust comes with it however, I was a little disappointed in the overall experience of getting the range. I ordered it from ABT Electronics, an online store not local to my place, and the first time it came here, it was damaged. So we had to return it but it took a little bit of persuasion from our side to make them understand that if it’s broken, it’s not our fault. They shipped another one and we got it installed by a professional here who does Viking installations, even for the local store where we had seen the range. When we used the oven and the fan started, it started making a lot of buzzing noise and there seemed to be something loose inside the thing. So we asked for the warranty repair and it took weeks for them to schedule a repair. The guy who came was very nice though so I was totally satisfied with the behavior of the individual. He tried to fix it and it appeared, at that time, that it was fixed. He pushed it back and then he went away. But after that, the noise was still there. It was less but it was still fairly loud.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up. Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.

I purchased a Viking range, refrigerator and dishwasher in 2012. Since then, I have had repairmen to replace leaking water in the back of the fridge, replace the front control panel for the range ($1000 and 3 months waiting period for part), and have had the repairman come 7 times for the dishwasher - which is still not working. He has told me that he doesnt know how to repair it - has tried replacing the sensor, drain pump, taken it all apart. When I try to phone the 1888 845 4641 number, I get music for 10 minutes then a message that no one is available to take my call. What do I do next?

We got a Viking refrigerator that was a brand new floor model even though I’m a die-hard Sub-Zero girl and I only like Sub-Zero. If I would have paid about $10,000, then I wouldn’t have been super thrilled. Then during delivery, we got a leaking seal on the freezer that we needed to deal with. But I haven’t dealt with that yet and I’m assuming that’s under warranty. Also, if they were gonna sell a $10,000 fridge, then they have to make sure that it has dual compressors where one gets the fridge and the freezer. So while I’m not super happy with the Viking, its overall quality of the refrigeration is good. My produce seems to keep not quite as long as the Sub-Zero but the Viking is better than a standard refrigerator one buys at Home Depot. The lighting is also very bright and good.

We purchased a Viking D3-RDDFF23655, 12/10/12, all was fine until Nov. of 2015, when there was water leaking onto the bottom of the freezer, a water device was changed and cost us $333.36 (just out of the 3 year warranty). July of 2017, 5 years after purchase. Ice maker was not working, filtered water was not working correctly. Another repair bill of $840.26 to fix problem. We paid $2,800.00 and in just 5 years have had to pay another $1,173.62. Averaging over $270 a year. Based on reviews before we purchased this refrigerator, we had never expected such needed replacements and problems.

We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I havent read a whole lot. But what I’ve been using I’ve been enjoying.

We were looking for a counter-depth refrigerator and we found an available model from Viking. The quality is good and I like the general design but I do have a problem with it right now. The ice maker isnt working. I havent had the time to try to troubleshoot it and I dont know what I should do next exactly.

We were told that Viking was the second best among appliance companies. We couldnt afford the best, which would be Wolf. Wolf wouldve been probably double the cost. Viking had good reviews and their products look good. We went to Trail Appliances, the distributor, and the salesperson showed the Viking products to us. We liked the products and bought several appliances in the same make, including a gas stove, convection oven, and dishwasher.Trail Appliances tested the refrigerator before they left. There was a problem with it, so they didnt install it. They replaced it immediately. It was really good that they tested it. Other dealers just put the appliance in, then you find out that it doesnt work. So far, the Viking refrigerator that we got is really good, and Im happy with it. We like its looks. Everybodys complimented me on it. It works better than my previous refrigerator. I like the excellent ice maker. Well need that in the summer. The good thing about it is that it keeps fruits and vegetables for a couple of weeks, especially fruits, compared to my previous fridge where Id have to throw it out in three or four days.

We recently remodeled our kitchen and purchased a full set of Viking appliances. They were installed in early November 2016. Shortly after install our wall oven started getting an F3 error (totally out of commission). We called Viking and waited more than a week for a response. Once I spoke with the repairman, he said, Im not sure why Viking provided you with my contact info. I dont support your area. Were on the Eastside of Seattle in between 7 large metropolitan areas. This happened two more times before we actually got connected with a repair company that supported Viking and our area. The repair company came out, and had to order two parts. The parts took more than 2 weeks to order so consequently we had no oven for the holidays. Two weeks after the parts were installed, the same issue (error code F3) happened again (completely out of commission).Again, called Viking; no response. Called the repair company that helped previously (they are great, btw) and they came out and now ordered the same 2 parts and have to wait until 2/23 for them to be delivered (today is 2/14). I asked Viking about what happens next. They said, they are not sure why Im upset with them... They have to go through this process for the warranty. After they reinstall these parts for a second time and if the error comes back, then they may consider extending our warranty. They may consider? What about replacing the oven for one that actually works? How long are we supposed to live without an oven. They dont care. Moral of the story; dont buy Viking. Not worth the money and they provide terrible customer service.

Our Viking refrigerator was installed in the home that we purchased. We liked the look of it more than anything. I mostly did the purchase online then I made a telephone call and arranged everything ahead of time. That worked fine and then I went to the store to pay for it. I havent been using the refrigerator every day and Ive only been back there once or twice but it looks really nice and seems to work fine. I also like the idea that its a free standing one but it can be put in a space where it looks like its built in. Its sort of a poor mans built-in refrigerator. Viking isnt exactly that cheap but I like the way it works. The capacity is a little bit less than the single door refrigerator at our own house but its fine for us. The quality is pretty good too.

I wanted the French doors on top and the drawer at the bottom. That month, Viking came out with a new model but it did not have the water dispenser either inside or on the door and that was something I was looking for because everywhere that I did research on, the word was that there was a glitch with every refrigerator that has either a water dispenser inside or outside and you always have to buy the filter. I thought that was a hassle so I was pleased that Viking came out with a model that didnt have that. It was also a good made on their part because the one they had before the new model had an internal water dispenser and I dont drink cold water. I like either tepid or hot water so this refrigerator was made for my needs. It was perfect. But the crisper drawers would ice up and there would be big chunks of ice there. They wouldnt thaw out so I would have to go at it with an ice pick. Viking brought a technician over to try and fix it but he said he couldnt do a fix. He said the refrigerator was a lemon. He worked on other refrigerators of Viking and they were fine. Mine was the only model where the defrost wasnt working. But they couldnt repair it so they swapped it out with a new refrigerator. And I love the meat drawer of the new refrigerator. It keeps the meats colder so that it lasts a little longer. If I dont use the meat thats in there for three days, it would still be okay. I also like the freezer drawer. The fridge I had before I remodeled my kitchen was a side by side door. By then side by side refrigerators were not that well made because all the refrigerator manufacturers were moving toward the French doors with the drawer freezer. Some people say that one of the problems is when you have the drawer that pulls out, youre always fishing for space. But I find that I didnt have to do that because within the freezer, theres two pull out and one at the bottom. I can always see whats there which is nice. And then all of the freezer baskets that pull out, theyre all wire baskets and not solid panels so the frozen food gets frozen hard.I also like the fact that the lighting is in the front. In the Hotpoint refrigerator we had before we remodeled, the light is in the back of the refrigerator. So if I have any item thats tall enough, itll block the lights and I dont get the light in the front. But with Viking, they put the light in the front and the lighting is good. I can see everything so Im impressed with that, too. So overall, I like the layout and the one that I bought was counter depth which is nice too. The Hotpoint refrigerator that we had stuck way out in front of the cabinet so everyone is always bumping into it. So now being counter depth, theres enough room in the inside, too. Its a little bigger than my Hotpoint but efficiency-wise, its all around so much better.The delivery person had to deliver and install it and he was very conscientious about not marring the parquet hardwood floors and all of the other stuff. They made sure before he left that everything was up and running very well. I was impressed with the installer they hired as well. They didnt cut corner on service and didnt corner on the refrigerator which is nice. But Im most impressed with the Viking service. Usually, companies dont replace defective products. They keep sending a technician once a month to try to mess with it. Viking couldnt repair the fridge so they swapped it out with a new refrigerator and Im pleased with the decision. I never had that before so that was quite a statement as to how well Viking stand behind their product.

My husband ordered a Viking range for me as a surprise birthday present. The service people that we paid to do the installation were horrible and didnt know anything about it, and so we ended up having to do it ourselves. The range is good and I like the easy clean. None of my stuff seeps down in the burners when what I cook overflows. However, the range should have more of the easy slide racks because the ones that arent are too small for the oven. Also, when the oven is on and I would turn it to low, the flame on the two front ranges would go out. The two outer knobs would also turn with a resistance. So Viking is replacing the oven.My husband is waiting for someone to call him back for our inconvenience. Since were getting a new stove, we hope we can keep the easy glide rack as compensation for our difficulty because this oven is not cheap. I would recommend Viking with reservation. If they don’t take care of the issues I have right now and I have to keep calling, then I will get Better Business Bureau involved. I would really not like to because this is a very nice birthday present and I was very happy with it.

Ive always wanted Viking appliances and I got a really good deal. I did it through AJ Madison. It was a package, so I got the fridge, the range, the hood, and the dishwasher. The range is beautiful. I havent gotten to using it, but Im very excited. I love everything. It really fits my house. It looks like everything is really good quality. AJ Madison was pretty good on the Viking products. However, they had a convicted felon deliver my products and steal my stove. AJ Madison and the freight company they subcontracted out to didnt do background checks and they hired a felon. He unloaded my stove before he delivered it to my house and tried to tell me that he delivered it and didnt know where it went. But AJ Madison made it right.

We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Vikings reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said all right, tell me the differences between what I had ordered and what I’m going to receive and they did a good job of explaining the difference there. When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.

We purchased our apartment last year and everything was installed already. It’s all Viking. We’re quite happy with the equipment. Everything is working smoothly and the range is great although we have an issue with the noise. It took me really long to have the technician come over, which was probably a few months but he came and looked at it. He said that it was a manufacturer issue so, he put a few bolts on the back. The noise is still there but it’s less. I like that the microwave is spacious and then, my stove is good. The oven is okay too, even though I prefer to have an even bigger oven. The fridge with a French door freezer is big too but I will benefit more if the freezer compartment would be larger, but it’s okay. We still fit it. We’re just a family of five people but we need more space.

Our kitchen looked beautiful. Viking appliances look great but dont last. Bought a wall oven in 2006 and had it fixed twice and then had to replace it with a Maytag in 2012 because the self-cleaning option burned up so much of the electronics that it was cheaper to buy a new oven. Our microwave, also bought in 2006, has been repaired twice and now we are going to replace it because it needs to be repaired again. Our beverage refrigerator either freezes anything close to the sides or can only keep things above 40 degrees, nothing in between. The thermostat was replaced but it made no difference. We are now using it as a cabinet for extra housewares. Our dishwasher works GREAT since we only use it about five times/year. The oven door on our large 6 burner stove has never been level but it works well enough for my use. My calls to Viking have produced nothing but oh sorry, you are just out of warranty but here is your closest authorized repair shop. I will NEVER buy another Viking product and will not recommend them to anyone.

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

I liked the Viking brand and since my friends had their products, I purchased a Viking refrigerator. They were slow to deliver and it took a while to get everything moving. I like the French doors and the freezer on the bottom of my refrigerator. But my ice maker went out already so I’m a little skeptical about its quality. I have their stove-top as well and the metal piece has discolored on one of them. When I had the service man here, I asked him about it and he said sometimes that’ll happen to those black pieces in the middle of the stove, so I was disappointed by that too.

I have known about Viking for a while and I know it is a good brand. Were happy with what we have so far. I like the refrigerator, its lighting and layout.

My Viking range cooks great and very fast, too. Its a beautiful appliance however, I don’t believe theres a timer on this thing to time anything. I don’t like the fact that when I turn on the oven, theres a blue light that comes on but theres no signal that says when its gotten to the proper heat where the blue light goes out. And I have to be basically sitting on top of it to know the proper heat. Ive had other ovens that will beep when they’ve hit the right temperature. The other thing I don’t like is the ergonomics of it because I have to bend over to read the dials to see where theyre at because my particular range has a little bit of an overhang to it and the dials are underneath it. That’s a very minor thing but an important one to me.

Ive been a cook for many years and I was always fond of the brand. I was torn between Viking and Wolf, and even Monogram. I did a lot of research on all three, and then ended up choosing the Viking. I like the dual oven. That has been convenient to have. The amount of ranges I have on top helps as well, that I can glide the pots across the ranges to move them from one to the other. I also love how fast it heats up. I feel my range took my cooking to another level.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

I liked Vikings double oven, and I read some reviews that Viking seemed better than the Wolf Range. I purchased mine online and I was really happy with their website. It was easy navigating and the information was plain and easy to get to. I owned mine for a couple of months and so far, it’s a pretty nice unit.

The Viking range cooks quickly and really well. I like it. We bought it from P.C. Richard. We had a problem with the installation of the range but getting it fixed was fine.

I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.

We got our Viking range used and we got it at a really good price. I like the quality. I feel like the electronics and stuff in it seems to be kinda problematic, but that might also be because it is older. We had issues with the oven and a new control board was ordered and that fixed everything except for the broiler. Now, we’re just trying to fix the broiler problem. Other than that, my experience with Viking themselves is great. They gave me the history of the appliance and I was able to figure out what work had been done on it before. I was really happy with Viking’s technical service and support. And I like the way the range looks and it cooks great. You can feel the difference just in the weight of the appliance we took out compared to this one. Its made much more solidly and well-constructed than typical appliances.

Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.

I have Viking products in our previous house and I wanted some professional line. That is why my whole kitchen is Viking including the refrigerator. The refrigerator is cooling and it’s doing what it’s supposed to do. Its the only good Viking product I have. I have a dishwasher and a stove but thats a different story. I’m on my third dishwasher and on the second stove which has eight burners. They also have a good warranty.

We completely renovated our kitchen with new cabinets, marble counters, and all Viking Pro stainless steel built in appliances with the sole exception being the Bosch dishwasher. In the 10 years since we purchased the appliances, we have had repeated problems, year after year, with the double ovens (VED0127SS), microwave (VMOR205SS), nat. gas cooktop (VGSU1626BSS), cooktop downdraft (VIPR161SS), and refrigerator (VCSB423DSS). We paid $19,115 for what we thought were the top of the line appliances. Their service providers do not help much, and their customer service is terrible and useless. In hindsight, we should have kept our GE Profile appliances that came with the original home purchase and had no problems. Viking claims to have very satisfied customers but I have not encountered one. I will go out of my way to not recommend Viking appliances to all including my enemies.

I had a burner and the igniter went bad. Im having an issue with my oven door right now. Its not even. Something is wrong with it. The quality is not what I thought it was. Compared to the price I pay, I expect to not have a technician come to my house for five years. I could have gone to Home Depot and probably did better. I need to contact the service people of Viking or try to get them out here to see whats going on.

Do not buy this range. We have had this range for 10 years, and it has been nothing but problems. The starters for the burners had to be replaced, the lights stopped working and every time we replace the bulbs, they immediately burn out, the controller board had to be replaced twice, and now there is no power to the oven coils which leads me to believe that we have another controller board in our future. We bought this range because of the purported quality, the versatility of the gas top and convection oven, and we have been disappointed at every turn. After spending $4200 for a range, you would expect something more than service calls and constant breakdowns.

We purchased a Viking refrigerator in 2008. We have had continuous problems with it and have had times gone up to five months because the parts could not be delivered. Our latest problem began the end of June and the repairman is still waiting for the part to be delivered. While the repair service is competent I believe, they cannot do anything unless they have the parts. This is been a totally frustrating experience. Having paid for a very expensive and supposedly high-quality refrigerator it is frustrating to see how many times it has broken and how long it takes to get a repair. We also have a cheaper fridge purchased at the same time when we built our home and it continues to work just fine with no repairs as of today. I would not recommend Viking to anyone. Having just got off the phone with Joy from customer service she is a ray of hope.

My Viking Refrigerator is nice cause it goes back in the cabinet. But my wife doesnt like it because they are not very built very well. The shelves got broken during shipping which costs $200 a piece. And for as much as we spent on it, it doesn’t have an ice maker or a water dispenser. So I bought a Viking ice maker. We also bought a 48-inch stove, a 36-inch stove that’s going on the basement and we have the Viking dishwasher for a house that we just started building.

We purchased Viking appliances when we remodeled our kitchen 6 years ago. The oven, stove have not presented any problems. However the built in freezer and refrigerator, which looked beautiful, have had problems too many to count. The freezer had a leak, within 1 year, which caused an ice build up at the bottom of the freezer which caused the door to jam. This was finally resolved after 2 years of service calls. Now the built in refrigerator is leaking on my hardwood floors due to a cracked vertical drain and the parts to repair it have been back ordered for 5 weeks now and still on back order. I have to replace a towel under the unit every day so that my hardwood floors will survive. However I do not know the condition of the floors under the unit.

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

We purchased a full suite of Viking kitchen appliances (gas range, refrigerator, microwave, and dishwasher), which were delivered on 10/1/2019. Since they were installed, all four appliances have required service. First, the insulated glass on the microwave door was not sealed properly, so condensation formed between the glass. Viking’s fix for this issue was a new door, which took over a month to get. The front panel on the dishwasher was damaged when it was installed, so it also needed to be replaced. The panel came with the microwave door about a month after it was ordered.The gas range - which is supposed to be the flagship product for Viking - also required repair. The oven would not ignite consistently and would fill my home with noxious gas that had to be aired out. (The service technician found that the ignitor was too far from the heating element, which is why the oven wouldn’t light.) There are no bells and whistles on this range, which I knew when I bought it, so one would think it would do the one thing it is capable of doing... lighting... and it couldn’t even do that without a service call. Now the refrigerator is sounding alarms randomly and indicates that our freezer is varying temperatures, as high as 55 degrees. There is no way to disable the alarm and it has taken more than a week to get a service call scheduled, which means my family has to endure this loud beeping that goes off all day and night. To make matters worse, we have a special needs child who is terrified of alarms so this has been particularly distressing to him. Due to whatever error the freezer is experiencing, the compressor runs so much that our food in the fridge is freezing. I have had to throw out a bunch of produce, like apples, pears, lettuce, etc., because of the extreme cold in the fridge. Given we have only had these appliances for two months and experienced problems with all four of them, I would say I am extremely disappointed in Viking’s quality. Their service has been terrible, too. Despite multiple attempts to contact someone at Viking who can help, we have yet to receive a call back. In the meantime, I’ve had to reach out to multiple appliance repair companies, the retailer where we purchased the appliances, and taken time off work multiple times to have the appliances serviced. Had I known how bad my experience with Viking appliances and arrive would be, I would’ve saved myself the trouble and money and purchased non-“professional” appliances!

Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.

We bought a house that needed to be updated and remodeled. We decided that the one thing we would splurge on was kitchen appliances. We purchased a range, hood, and dishwasher from Viking. From the moment we began the install, we were disappointed at every turn. For starters, the company sent the wrong metal bracket that attaches to the underside of the hood where the exhaust pipe attaches. It took them THREE MONTHS and three tries to send the right piece!The woman who answered the phone at Viking was useless and it took my husband days to of calling to get someone who could answer questions on the other end of the phone. When they sent the first replacement piece, we called the installer and had to pay him even though he couldnt finish the install because it was the wrong piece. When the right part finally arrived we had to take the hood down and start all over again. The customer support? As far as Im concerned it was nearly nonexistent. The oven itself doesnt seem to be regulated properly. On a 350 degree setting, baked goods bake too fast or burn. Im 62 and Ive baked all my life. Its not me, its the oven. And trying to slowly simmer on the stove-top? FORGET IT! Everything boils away. The dishwasher is another story. It was part of a package deal and now I know why they were practically giving it away. I have two college degrees and I cant make this thing operate properly. No matter what I press when I open it after a cycle everything is wet. The other night my husband started the cycle before we went to bed. When I woke up in the morning it was STILL RUNNING. I am so disillusioned with the products but even more so with the VIKING Company itself. I would never recommend this company to anyone. AT these prices one would expect consumer service to be stellar. Instead I felt as if they resented our calls. SHAME ON YOU VIKING. I was so happy when the appliances arrived. Now Im thinking of selling them.

We liked the looks of our Viking refrigerator. The exterior is very nice. The drawers are cheap for the overall quality of built. But other than that, we’re satisfied. We bought our Viking at a place we know and we had a very nice experience.

This is my third time having a Viking fridge. This one is a little better. I spent a lot of money to get it right on the third time. Thats a little disappointing, but we are happy with it this time. On the first house, the ice maker was always broken. It cost me $300 a month on an average for many years. Got here to my second house, and the ice maker frozen in the bottom. It cost me $300 a month. An ice maker shouldnt be that expensive. Its a very inexpensive part. So, hopefully, we got it right this time. We got our new refrigerator at the first of the year and everything has been going pretty good. I really like the space. The Viking dealer was excellent. They really knew the product and what they were talking about. We had such a bad taste in our mouth that if it had not been for the vendor, we would have not purchased Viking. I would recommend Viking. But if it had not been for this new refrigerator and the new vendor, I would have said, Im sorry. Im purchasing somewhere else. Im purchasing something else. A Sub-Zero is what we were looking at and the new vendor made a difference.

Our Viking Range was only 4 years old when a tiny part in the electronic panel broke in half. After searching for many hours for someone willing to come and fix it, we were told that most likely the whole electronic panel would have to be replaced. Not satisfied with this, we continued our research and found that this defect was very common, and that the $20 dollar part could be purchased and replaced quite easily. We found someone that ordered the part (he was the one that told us that this was quite common and that a recall should have been done on our model of range).Since being fixed, the control knob has never worked very well and was quite finicky to turn the oven on. Now, after owning this range for only 5 years, the circuit board has shorted out. Rather than spend a dime on fixing this, I would rather just throw it out and buy a new and more simply made range. DO NOT waste your money on Viking products. They do not stand behind their appliances and it is nearly impossible to find someone that will waste their time fixing them. Go with something that can be easily fixed as I believe all appliances nowadays are designed to fail hours after their warranty has expired.

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

I have owned Viking appliances before like the stovetop and the double oven in my previous home and now in a different home, my Viking refrigerator is doing great. It keeps everything cold and the frozen food frozen and makes ice. Weve been well pleased. I had an excellent experience with the Viking dealer, too. I do real estate development work and have used the company Ferguson for a lot of things and they do an excellent job. Their guy is very knowledgeable. He can answer all the questions and was very helpful to make sure that we were fully informed on what we need to be informed on. It was good price and he handled everything perfectly. Viking is high quality, top-of-the-line and a great product to invest in. They did the gas cooktop in a good way for a modern look. Through the years, they kept it looking the way I like it. Its of great quality, too. I had a great experience thats why Im buying a Viking again.

The Viking registration site would not accept my information so it was somewhat of a hassle to get both of my products registered. I had to go through one of their customer service supervisors. It was a little laborious. I had to produce copies of the tags on my product. I had to produce a sales receipt and a lot more information than I would have had I been able to just use the website. The operator’s manual for the appliances is also not specific enough. The instructions are vague in regard to operating the range and turning it on. But Im generally pleased with the range. It cooks so much faster than a gas or an electric range. I also like the size of it and the interior of the oven.

The stove has been nothing but a headache. This oven worked for literally 5 months then stopped working. We attempted to fix it with experienced repair men but after changing the spark module and the ignitor, still nothing. What the heck have you manufactured Viking. For $5500.00 all we have at the moment is a hunk of metal with a $660 repair cost to boot to the original cost. Thanks for taking my money out of the bank and tossing it in the garbage. As they say happy wife, happy life. Well my wife is not happy therefore my life isnt doing too well.

Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.

Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.

We had gotten a Samsung refrigerator before and it didn't work well. My husband always wanted a higher-end refrigerator. Viking was always the number one on our list. The purchase of our Viking Refrigerator went really well. We bought it at Pacific Sales, which is the higher end sales part of Best Buy. The delivery was good. There was one issue though. The handle wasn't tight enough, so it eventually became very loose. But when we called for service, they came out right away.