My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.

I must manually defrost a several thousand dollar machine every few months or the repair will cost $1100. Not happening. The refrigerator will only cool to 43 degrees Fahrenheit. I would replace it in less than 3 seconds but I paid to have it built in with cabinetry on the front which cost a ton. BUT there is almost no one to repair it. I am seriously thinking about trashing this one. Very disappointing. Since I bought it 12/31/2003 it has been repaired several times. I think I have spent enough repairing a BAD machine. Viking couldnt even get the cabinetry specs correct on the website. It has been a nightmare from day one. Model # DFBB363L Serial # G0000000582.

The fridge experienced two problems after only six years of use that cost over $2090 in repairs. The dishwasher only washes pre cleaned and washed dishes. In other words all it does is disinfect... There are better and less expensive ways!!! And if one has a complaint the standard answer is the lack of FINISH products. Is this real or some kind of scam!!!

Zamoiski at one time was a distributor of Viking appliances and thats how I came to know Viking because I worked at Zamoiski. Its my second Viking. Theyre made well, and theyre reliable. The people who installed it was great and the people that are authorized servicers are fine. Its an expensive toy to have in your house but its good stove to have.

I heard that Viking Ranges had a good reputation and that they were solidly made so I bought one. For the most part, the quality of our range has been good. The oven works really well and keeps a consistent temperature. However, we had a little issue with it but they have been very responsive and are helping to resolve it. Also, the dealers have been very good. Ive been using Viking for just about a month, and so far, its been a great product.

I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. Theyre not in-house so they had no clue and they didnt set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and IIm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and were not allowed to have gas. Ive had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven thats on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

Viking Designer Series Electric Oven Panel Decals / Labels are completely faded. We clean this oven as directed by Viking. After time, the decals completely vanish leaving no indicators whatsoever. Viking acknowledges this problem but they will not do anything. In my point of view, this should be something to be recalled whereas the manufacturer has encountered issues with the quality that should be resolved.

I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.

Viking is one of the two companies that had the refrigerator in the size and color that I needed. Their dealer told me about the Viking buy one, get one free deal when I first went in to look at the refrigerator there, but I didn’t buy the refrigerator right then because I was shopping around. But I called back and ordered the refrigerator and they didn’t ask me which other appliance I would like and I assumed that it was like a rebate type of thing where I could choose later so I didn’t ask. Then I found out after I had gotten the refrigerator delivered that they and I had both dropped the ball on that. Other than that, my ref comes in a black enamel color which is very unusual for appliances these days so I didn’t need to replace all my appliances when I replaced my refrigerator and it was the number one thing that I wanted.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.In 2005, I bought a Viking 54 gas grill in Texas which I used through 7/8/2008. This item was a fire hazard waiting to happen. We used it 3-4 days per week. The grates that redirected the grease down to the grease pan were poorly designed. It was shaped in a V with round holes the size of a pencil eraser. The holes would clog and the grease and droppings would stay in the V. This forced me to clean them weekly to reduce the risk of fire (hardly ever had to clean the grease pan). Even after a thorough cleaning, you could not leave the hood down for extended time (even on low) or you would have a fire (my wife and post owner blew the knobs off the grill.). Fortunately, no one was in front of the grill at the time. I would never buy another Viking grill. The grates were a poor design. Weber and Wolfe have a much better design.I had a Viking dishwasher DFB450 (serial # 031109D00003895 & 031109D00003878) installed on 7/14/2009. I have two of them. First, the technology in the motherboard creates more problems than the benefits. After trying to reset the dishwashers by holding down the buttons (in manual), I can only get it to work occasionally. I do not know of too many people that enjoy pulling out the manual to decipher the many error codes your dishwasher has. There has got to be a better way to let the customer know what to do when an error light flashes. At least once per month, I have to flip the circuit breaker to each dishwasher to reset it. This cost me $75 for an appliance technician to show me this. I have never had this issue with the other seven brands I have owned. There is no indicator light to let you know the dishes have been cleaned (i.e., green light next to the blue running light). Since the dishwashers do not clean well all the time, we rinse our dishes off before putting them in the dishwasher and we end up running them again. Enclosed is a plastic clip that snaps in and holds a wire shelf for long spoons, knives, etc. All four clips are the same design thus preventing a snug fit causing the shelf to constantly fall/come undone. One of my clips broke (clip in itself is a bad design) and guess how much your company wanted to charge me to replace it? You can’t buy the clip. You have to buy the entire rack for $360 plus tax and shipping. You talk about putting the screws to your customer. Would you be happy if your clip broke and you could not replace it for a reasonable price? After about an hour on the phone with customer service, they finally authorized a new rack to be sent to me. How much did that cost you for the part and an angry customer? There is another plastic part (U- shaped) that snaps on to the right side of the dishwasher that also continually falls off. Again, this is what I would expect from the cheap brands, not a Viking.My two and a half year old dishwasher (031109000003895) needs a new heater/wire harness (part#016403-000/P870612). This is something that is not needed by most dishwashers until much later in their life cycle (never had this issue with any of my previous 7 dishwashers including the one we owned in Texas for nearly 10 years). Also, when the non-Viking technician came out to look at my problem (popping the circuit breaker), he noticed a wire that had been crimped badly which he thought was the cause to the circuit popping. After running the dishwasher and watching until it popped, it was determined that the heater was bad. Was the poor quality (crimped wire) the reason my heater went out? After arguing with your customer service department, I am having a Viking technician (Lakeview) come out to tell me why the wire is crimped and how it would affect other parts to my dishwasher. Unless he is a certified electric engineer, his word is not any better than the other technician. Unless this is covered by Viking, I am being given a $500 price to fix it. Before I throw that kind of money at a Viking product, I will replace it with another brand. Lakeview fixed the issue prior to me sending you this letter. Covered by Viking because of a bad harness. My last dishwasher of 10 years was a KitchenAid and I never had it serviced. We used it every day not every other day (have two) like this dishwasher.Viking 6 burner stove with griddle VGRC6056GDSS (Serial # 050609C00015117) installed 7/14/2009 - First time I used the griddle, one side did not heat up and one of the control knobs did not work. Viking replaced both. The convection switch keeps popping out due to a poor design. Should have a nut on the backside to hold it in place instead of a cheap plastic catch. My wife and daughters were baking Christmas cookies in 2009 and had to open the windows (Chicago) to cool down the kitchen. After looking at the stove, I noticed one oven door stuck out more than the other one. A non-Viking technician came out and replaced the hinges and made other adjustments. We have not had that problem again when baking Christmas Cookies. I won’t even touch on the clicking noise from burners not in use and the sound of the gas being blown-sounds like wind in the oven blowing out the flame. Again, this gets back to my letters theme - this is what I expect from a cheap brand not a $13,000 Viking product. After reading hundreds of blogs on the internet, I have a feeling the worst is yet to come. My last stove and oven (10 years) was a Jenn-Air and I never had it serviced.The hinges of my Viking refrigerator DFSB483 (serial # 051508R00010392) replaced to support the custom wood covers. If Viking is going to sell a refrigerator with custom built in capabilities, your R&D team should have accounted for weight greater than the heaviest wood cover. Heavy-duty hinges should have been the norm not the afterthought. My wife left Warming Drawer DFWD101 (serial number hidden behind custom cover) on high for three days and it caused the custom wood cover to separate where it had been glued ($100 replacement). I realized that leaving the warmer on was my wife’s fault. However, your R&D department should have realized that a custom cover would hide the control knob, thus out of sight, out of mind. My last warming drawer had a timer which shut off the unit after a period of time. I ended up getting thermal heat foil and placing it between the warming drawer and the custom cover. I assure you that it will not be the last time my wife or other Viking customers leave the warming drawer on. Again, with the amount of money the Viking warming drawer cost versus other brands, your customers should not have to worry about these things. I would not have purchased the drawer if it wasn’t for the discount we received by buying all Viking. I had a feeling this purchase would come back and bite me and it did to the tune of $100 and a lot of legwork to get the cover fixed and prevent future issues.Viking Microwave DMOS200 (Serial # 05772W205079) - Over heated and caused the glass plate to break and the tri-wheels to melt. I replaced the glass plate and the Tri wheels for around $30 but the turn motor was destroyed. Viking replaced the motor at no cost to me. The problem was due to a sensor not responding to the issue. I was told by the technician that there were several sensors. We were lucky we caught it before a fire broke out. Is this a quality control issue or a fluke? I have no issues with my Viking Dishwasher DFVD042 to date because we hardly use it. It’s in the basement bar and we use it two to six times a year.As for the Viking customer service, after spending a lot of time on the phone with your customer service about the enclosed part, I was told that Viking would send me a new rack at no cost. Three weeks went by and I called customer service again. I was told that an Email was sent to Lakeview. I called Lakeview and they had no record of the email. I called back customer service and they informed me that they would resend the request. The next day, I called Lakeview and they still had no record of the request. I called your customer service again and had them copy me on the third request (which I never received). The whole point is that I had to do all the follow up, do your employees job and waste my time (not to mention Lakeview’s). Your customer service team should have put me on hold or a conference call and resolved this issue on the spot.I called customer service about the heater element on my dishwasher and they gave me the cookie cutter response that it was out of warranty. I explained the crimped wire and all the other issues I had with Viking products and that I was very upset because I would have to pay a Viking technician to come out to dispute the observation of a reliable technician that I used and had already paid for. I was told that Lakeview would call me to set up an appointment. After not hearing from Lakeview for 30 plus hours, I called your customer service again to find out when I could expect a call (I needed it fixed with Christmas coming up and knowing I was going to have lots of guests). I was informed to call Lakeview directly. Again, an already unhappy customer was asked to do your employees job and waste more of my time. After leaving a message with Lakeview to call me, I received a call 60 hours after I had my initial call to your customer service department. After talking with your customer service department, I get the feeling they are there to do a 9-5 job and after they hit send, they are relieved from all obligations related to that call. There is no sense of urgency to take care of an irate customer. Maybe this is the norm within Vikings customer service department because the internet blogs and the issues I have with my purchases tell me you have a lot of irate customers. Lake view does a good job.As you can see, I have had to deal with several issues concerning your products. To say the least, I am a very unhappy customer and will be very reluctant to buy another Viking Product. I am also informing everyone I know about the Viking quality and customer service issues. I wrote this letter in hopes that you are not aware of the quality issues your brand is having as well as the lack of vision by your R&D department. I just don’t understand why your company would risk the loss of customers over the cheap parts you are designing and putting on your expensive products. Being an owner of a company myself, I just don’t get it. Below is Viking response, a couple of generic I- am-sorry letters:Both dishwashers have been fixed since these letters at a cost of approx $200 each (motherboard went out on one-labor only, rubber gasket came off the other parts/labor). There should be no reason a rubber gasket comes off on a $1700 dishwasher. Also, the icemakers water line froze and was replaced with a better one. How long have icemakers been sold to the consumer?

I liked the amount of heat and design of Viking and I enjoyed its quality. My favorite feature of the range was the griddle and everything was fine except for the fact that it didn’t work initially, so they had to come back and reinstall it.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

We were in the midst of buying a new range and I wanted to see which one was rated the best. We found one that had a good rating and thats what we went in to go look at at PC Richard. But then, my wife saw Viking and the store was running a really good sale on it. My wife liked the way the Viking range looked and she said she always wanted one, so we got one. When we bought it, PC Richard gave my wife a free five-year plan and they also claimed that we can return something within 30 days if we werent happy with it. It wasnt in a day or two when we smelled gas leaking. We called PC Richard and they told us we had to call Viking. Nobody would come out unless we call the gas company to come out. So, the gas company had to come out and they had to sniff on the range to determine that it was leaking and it wasn’t the gas pipe. We called Viking back, they sent a serviceman out, it has been a couple of days and were still waiting for Viking to give the parts to the serviceman so he can come in and install it. It’s been going on a little over a week now. With the amount of money we paid and the range giving us a problem on the first day, my wife wanted to send it back. Then, all of a sudden, PC Richard said, “You cant.” They pointed to this little obscure sign in the back of the counter that says, “No returns on appliances.” My wife wasnt happy with that. We didnt see it at that time and it wasnt brought up when we bought the range that you dont have any options. We researched Viking and found online that people were having problems with them. People complained about the service and the length of time to get parts. We brought that up when we ordered the range because we went to PC Richard to cancel the next day before we even accepted and they kept telling to us how great the range was. It was just a sales pitch. If I had to do it all over again, I would not buy Viking.

When we remodeled the house two years ago, we put in all Viking appliances because they were cheaper. Then about a month ago, I got a new fridge from Viking as a warranty replacement. Im not happy about the replacement fridge because the one that I had before was better quality. The quality of the stainless steel of this new one is very marginal. Everything is on the stainless such as fingerprints. Viking also didnt give me options for a water dispenser. Furthermore, it was a very long process to get it replaced. I got the phone call in March and the fridge was eventually replaced in August. The refrigerator that came was damaged with shipping, so they took it out and had to put it all back again. The installers were also not very educated about the product. It wasnt a pleasant experience.

10 years ago we bought a 42 inch side by side frig. Service and repair began regular visits from day three and it has been a terrible experience. There are too many issues to list here, but if any one cared I would be glad to share the rap sheet. The original dealer was Sewell Appliance in Sandy Springs, GA and the service company was Hadco. One of the frustrating issues was that many of the diagnosis discussions did not make sense. Cause and effect, symptoms and solutions, etc. are not always rocket science. Many ill-fated service calls have been endured. Once again, details available upon request.We have lost contents several times and constantly put up with. High temps, iced up element, overflowing drain pan, on and on - we now have a small back up fridge plus TWO $160 freezers to rely on. I have no confidence in the Viking fridge. Im surprised they are still made. I curse the day we saved $700 by not buying a Subzero. What do I want? I would like to have a qualified Viking rep look at my service records and admit that this is not normal. In the meantime, I would never have a Viking product and am seeking ways to publicize my opinion until Viking would step in for some sort of acknowledgement.

Ive had my Viking range since June 2019. I had a previous high-end oven that came with the house that I bought, and when that oven was no longer able to be repaired under the warranty, I had grown accustomed to its features, and I wanted another one. And there are only a handful of high-end brands that has the same features, a Viking being one of them. I went with it being the lower maintenance and lower complexity quality brand. And I liked the style and the look of it. I don’t quite know if I’m gonna get the value out of what I paid for because they threw in a promotional free Viking dishwasher that we replaced my older, reliable dishwasher with, and it had nothing but problems, to which finally, it seems to have gotten fixed. And that has turned me off of the brand because I wondered, if the dishwasher had so many issues and seems cheaply-made, what’s the Viking brand for the range going to do down the road? My overall feeling is that I have enormous trepidation about spending the money that I did, and how long this unit is actually going to last without it costing me tons and tons of money out of out-of-pocket repairs once the warranty expires. But then again, maybe that’s their business model. Maybe that’s why I got this broken dishwasher so that I have to keep repairing it and spending money years down the road. That’s my mental state that I’m in on the Viking brand right now. And there’s really not much I can do about it at this point. So, I have to hope for the best. The other issue that I have is that there has been a concerning, unexpected behavior with the range where, sometimes, my wife or I will turn it on and set it to bake and to preheat, and we’ll come back to it 20 minutes later, and it has set itself onto the clean cycle and hasn’t heated up or anything. I actually ruined a couple of bread loaves that I was looking to throw onto the oven at that time and I couldn’t. And I had to switch it off, then on and then off. So now, I have to call the egregious Viking customer service and tell them that I have a problem although I can’t be sure. And it’s time and energy that I have to spend doing that, it’s rearranging my schedule for a repair crew. I wanted a product that works, and I’m not entirely sure I have a product that works well. I’m highly skeptical and feeling trepidatious about it. I have limited confidence that it’s going to continue to function like a new $11,000 range should for longer than a year or two. I’m living in the fear of I don’t really know what to expect outta this thing, and I don’t really know if you guys are gonna support me in my time of need for the amount of money that I paid.

I had sliding shelves in another range so having sliding shelves in the rack inside and the price was very important to me so I chose a Viking Range. We had a problem at first and it got taken care of by their reps. So far, the quality is good.

Consumers BEWARE. Viking products are overrated and no better than buying a cheap brand. We purchased a Viking Built-in Microwave Hood (VMOR506) and Viking Range (model # VDER5304BSS), installed November 6, 2018. After just TWO weeks use (Nov 22), the microwave and vent QUIT WORKING. Finally SIX weeks later (Jan 2, 2019) the microwave was repaired. The range also needed repair... but lucky us... that was just the external decorative lighting. Throughout the process, the Viking Customer Service has not been helpful. We are told company policy is NO replacement unless the product breaks down consistently and that we should view the repaired product as a NEW microwave. The Viking message is simple: we sell you a defective product and made our profit. Meanwhile you get to wait 6 weeks for the repair (no microwave, no vent, no convection oven) and hope that the repair indeed makes it like new. And if it fails again after the one year warranty is up...well thats the consumers problem.

We were renovating our office and we wanted a standalone refrigerator so we would have enough space for our entire office. The size of the Viking refrigerator and the way the door pulled out was helpful. Everything is good so far. We hope that Viking stands by its name.

When our Viking range was first brought in, the range had a panel that wasnt squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didnt seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didnt really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.This range also basically came with a free dishwasher but it doesnt dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesnt come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and its a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings arent correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, theyre very nice looking but Im not impressed with the quality, not for the price.

Viking is in my budget range. Also, Ive read a lot where they say Viking will have good maintenance. There will be people who will come out and fix it when somethings broken. Maintenance is important. I like the consistent heat. The range has been cooking well. Every time somethings not working, I have called the dealer and they have helped to contact a local maintenance supplier.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

My first Viking Refrigerator had problems with the ice maker. I have a custom-built kitchen and its the one that would fit. I like the product but the first one was very expensive and the ice maker was not good. They no longer make it with the ice maker on the door. So, overall, a good product but I had to replace it after eight years. Im happy with the new one, but we had problems with the retailer, Best Buy. Since it has a stainless-steel skin, it took three attempts to deliver one without a dent. Fortunately, I have another fridge in the house. Other than that, were happy with the product.

I liked the look of the Viking brand. It has a really good reputation too. I had it in an old house of mine and I wanted to go back to it ‘cause I hadn’t had the best experience in between that with another brand that I had. The Viking range has great quality and it works well. I had one problem with it and Viking was right on it. They got someone over to fix a burner that wasn’t firing. Other than that, its been great.

I love my Viking range. What I don’t like about it is when the knobs get a little bit older, the numbers rub off of them, and you cant use it. I never would have bought a Viking because of that reason at all. All my friends that have Viking, once their stove is a couple of years old, you can’t read anything on it. Wherein the Wolf stove, the numbers are embedded into the knobs so even if the paint wears off on them, you still have the numbers.The install of the Viking range was easy. But once it was installed, when I ran the convection fan, it was rubbing into something behind the stove. But the technician tried to come out and fix it to me. The other problem that I noticed with the Viking that Im gonna have to modify was I ordered the extended backsplash for it, and it doesnt fit. It was the proper extended backsplash for it so what I have to do is the stove has to be cut in order to accommodate the bigger backsplash. The backsplash is sitting at my house, unused, because Im going to wait for the factory warranty to expire on this, then Im going to cut the back of the stove and fit it.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

I have a full Viking kitchen and Im not enjoying the customer service that comes along with my purchase. They only have a two-year warranty on that stuff, which is fine. Thats their policy and they can do whatever they want. In the grand scheme of everything, I called Viking because my wife and I, we cook a lot and we really use our professional kitchen as it should. At first, I went to register online with Viking and I was able to register one item. Then it said to call customer service. So I called customer service, and took photos of all the items as well as their serial numbers. I got an email back saying theyre registered and theyre all out of warranty. I thought that was impossible since we just bought them. I was very frank with them and I explained it through the email. I also spoke with three different people. At first, someone from customer service said they could make an exception here. Then it went to someone else until finally, someone said its their policy and they dont do that. It was the most cold email Ive ever received from a company and I couldnt believe this. Now, screws are popping out of my oven and I dont know where theyre coming from.

The rep from the Viking dealership was really helpful. He pulled out the range and showed us the gas line and how it was going to be installed. Viking is supposed to be a really good range as far as reputation, but mine doesnt work. I turn it on, it reaches temp, the fan comes on and then it stops lighting. It just slowly winds down and stops, so a repairman came out and hes going to replace the computer board on it. He seemed like he knew what he was talking about and I expect that everything is going to turn out just fine after he gets that repair done. But first, the board has to come in and then hell call me to reschedule, which should be within two weeks.The elevation burners are pretty cool and they have a constant slow simmer. Im still happy with the range because some things not working could happen sometimes. Im a little more mellow than some people and Im not angry about it. The range came with a two-year full warranty and so far, everything has been covered. Luckily this year, Im having Thanksgiving at my daughters house so I dont need the stove done before that day. Now, if I had family coming in, Id probably be sweating about now and ordering turkeys in from someplace. Im good and I can wait for the perfect oven.

Our 36 wide Professional 36 model Viking Range wouldnt hold the correct temperature and required six (yes 6) visits by the repairman to correct the problem. One might suspect that the repairman didnt know what they were doing, but its actually quite the contrary. They started the process by trying to eliminate the most commonly occurring problem(s) first, then moved on to the more complex issues. Bottom line, during the course of the multiple visits, the repairman said that it takes them an average of 4 to 6 visits to get Viking products working properly!!! (If I produced such an inferior product at my company Id have been out of business by now.) One big problem that still needs to be addressed is the obnoxiously noisy fan that Viking provided, to keep the oven cool enough to not melt the mother (control) board. Nothing like a roaring oven fan in the background when youre trying to have a quiet dinner conversation, eh? Personally, Id never buy OR recommend Viking to anyone, as the quality of their product is way beyond mediocre. Oh, almost forgot to talk about the problem were having with our Viking double door refrigerator, where when you close one door, the other pops open!!! Nothing like having quality (and pretty darn expensive) products in the kitchen to come home to every day, eh?

When I went into the store of the multi-product and multi-brand dealer, I had a shortlist of what would fit in my house, and the Viking refrigerator was one of them. Its well-rated. I looked online for reviews and did more of my research outside of the dealer store. The refrigerator that I got from Viking is good. I like it a lot, especially the lighting. However, there are two things that I dont like about it. One is that I wish I had filtered water. The second one is that when you use the ice tray in the automatic ice feature, the little bars that measure whether its full or not usually catch the ice, and then the ice falls back into the freezer and you cant shut the freezer. So then you have to fish up some of the ice. But its hard to get back there because you have to get down on your hands and knees and slide the big tray out. Otherwise, the ref is working well.

We were at Best Buy looking at a different refrigerator brand and there was a wonderful Viking refrigerator on sale there because it was being discontinued. We ended up buying it and it’s been an outstanding product. I like that it’s huge compared to any that I’ve had in the past. I don’t currently have the Viking range but I had one in Chicago, and that is another reason why we looked at Viking. However, I’ve had some problems with the ice-maker so we had some service going recently. Customer service had to order some parts for me so it’s not fixed yet. But overall it’s a wonderful product if you’re able to afford it.

I liked the looks of the Viking range and the sales rep was knowledgeable. He knew what hes talking about and he also gave me a good deal. The range works and I like it. But if I were to change anything about it, I would put a clock and a timer on it but the quality is pretty good. I also like the double ovens and having a smaller oven. It cooks better, too.

I know some of the sales people at Warehouse Discount Center and I dealt with them. We bought a Viking range for retail purposes, though we dont cook that much on it. The 7 Series ranges are outstanding, and their French door ovens are very pretty.

All I can say is that I wish I had read these other reviews before buying our very disappointing Viking D3 Electric Range!!! It hasnt cooked right since the day we got it. Being on a special medical diet, I need to have all 3 of my meals cooked along with what I need to cook for my family. So, needless to say, my range gets a good work out. Thought I was buying a high end brand to fit my needs. Unfortunately, the oven does not cook to the proper temperature & takes forever to cook anything. 1 1/2 hours to cook thin chicken cutlets, almost 2 hours to bake a blueberry loaf that ended up being still uncooked in the middle & all the blueberries sunk to the bottom. The best was some birthday cupcakes I baked on the convect cycle which got over cooked on the outside & not done on the inside & actually exploded part of the tops off. Im going to try & include a photo if I can. All I can tell people who are looking to buy a range, DONT BUY VIKING!!!!! I wish I never bought one.

I like the looks of the Viking Ranges and chose to buy one. The quality has been good and Im very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.

We were looking for something that has a range with a gas oven. Viking is one of the few ones that provide that amenity. The quality of the product is good. I love it. We’ve used it so many times and it’s been consistent as far as the heat where the oven is concerned. We love the range.

I like that the range is pretty basic. Its simple and easy to use. Ive had to have the hinges on one of the doors replaced. But overall, the quality of the range is great. Ive enjoyed cooking with it. Also, the customer service is great.

I was looking for a comparable model so I researched and saw that there were Jenn Air, Subzero, and Miele. I was looking for a certain look and dimension and I decided to go with Viking Refrigerators. I like the feature choice components. Plus, its quality seemed all right, but I was shocked that it didn’t have a filter installed for the water. Aside from the refrigerator, I also bought four other pieces of kitchen equipment and had a good experience with the dealer. Viking Refrigerators is very supportive and I would recommend them.

Our freezer arrived and then we had to wait a long time for the refrigerator. Then when we finally were getting it installed, it turned out that the freezer wasnt working. It didnt have coolant in it. So we had a couple of people come out to fix it. Weve also ordered parts for the new freezer but were still determining whether we want to put them in or not because it seems to be working now. Other than that, its a great refrigerator and the quality is good. I like the dispenser of water inside the refrigerator and it looks good.

Viking ranges and service is excellent! I have a 10 year old 60 that works perfectly and I perform all my own maintenance. Viking support and technical support has always been excellent! I have 20 years experience and can tell you these are the best! Read the complaints and you will see that many of these are user or installation error & no fault of the product. We love our Viking!

When we bought our house, it was furnished with brand new Viking professional series appliances. We have lived in our (new) house for 6+ yrs. Over that time period, the fridge has given us non-stop problems. The $8K+ fridge is inferior in performance to any standard appliance you could pick up at Lowes or Home Depot for a fraction of the price. Issues: Was subject to a recall - took 4+ mos to get recall parts delivered for a recall associated with a major safety issue (heavy fridge doors literally falling off the hinges and hurting kids... not some minor issue); Freezer stopped working. Have had 3 different Viking certified contractors come out to service it and it still doesnt work. Weve paid over $1K in fixes - none of which have actually worked.Entire fridge stopped working. May be the motherboard. May be the compressor. Will take months to get the part in and replaced. The compressor is under warranty but Viking will charge us $150 to ship the covered part back to them if its not in fact why the damn thing isnt working. In total, were looking at a minimum of 2+ mos to get it fixed. This is not the 3rd world, but if you have Viking appliances youd be forgiven for thinking it given how youre forced to survive for months without a working fridge. We have a mini fridge and wine coolers we are storing our groceries in... because our $8+ thousand dollar fridge doesnt work and cant get repaired in any kind of reasonable time frame with Vikings stipulations about who can and cant work on it w/o voiding the product warranty. All of our neighbors with Viking appliances have had THE SAME ISSUE. All of the certified techs will privately tell you Viking sucks. Their customer service is atrocious. DO NOT WASTE YOUR MONEY ON VIKING. After reading very similar reviews, I cant for the life of me figure out how they are still in business.

We remodeled our apartment a few years ago with a new kitchen. I wanted to use all American made appliances and purchased Viking products to include: Oven, stove top, microwave and refrigerator. I have had issues with all the appliances and most have been resolved but my refrigerator ice maker remains unrepairable. The refrigerator is no longer under warranty but I have tried for years to have the ice maker repaired at different times. It will work for a very short duration and then will build up ice and the whole refrigerator needs to be defrosted and a part needs to be replaced. Here are some of my out of pocket costs: 5/7/18 $89.95, 2/6/18 $142.70, 11/8/16 $256.00, 10/26/16 $59.95.Viking initially was receptive to trying to help me resolve this issue but of late I received this email. I was told we unfortunately cannot issue another warranty authorization for you but to contact Appliance Pros since the part is still covered for a year after installed by authorized service company. The repair technician can no longer fix my appliance as in his opinion, the ice maker is a lemon. He is the owner of Appliance Pros which has been on Vikings approved vendor list and he has serviced it since the problems began. Now I am left with a very expensive refrigerator that cant make ice (in Florida) and I have no recourse. I would not recommend that anyone buy Viking products! They should be replacing the refrigerator given all we have dealt with and the amount of money we spent on their products and make good on their lemon refrigerator.

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

I purchased a new home with a Viking VWH3648SS professional style residential range hood to accompany the Viking Range that was installed below. It is fitted with a 1200CFM in-line blower. The package cost close to $2500 new. We use our kitchen daily for a family of 4. At the 8 year point, the lighting control knob began to loosen. Eventually, we called an authorized Viking Service provider called, Mr. Appliance They sent out a repairman who worked on the hood and seemed to have repaired the problem. But within three or four weeks, the knob came loose again. We called and the head honcho from Mr. Appliance came to fix the problem. We thought that was the end. Fast forward 5 years later and the knob loosens again. Not wanting to spend another several hundred dollars, I decided to address the problem myself. As an degreed engineer, I am not one to avoid a technical challenge.I pulled the hood switch panel apart only to discover that the switch had been tie wrapped into place. Over the years, heat, vibration and usage caused the tie wrap to stretch. The proper way to have made the repair was to remove the switch face plate which is held in place by the fan, lights and heating lamp rocker switches (spring clips). This provides access to an underlying nut plate to which the control should have been mounted using a 1/2 inch nut. In the process of disassembly, I discovered that the control thread, made of nylon or plastic, had been stripped which might explain why a tie wrap had been used. I ordered a new part for $58 and mounted it correctly, adding a lock nut to the assembly.But thats not the biggest problem. Upon disassembling the hood, I discovered inaccessible areas to be caked with grease so thick that it took a scraper to remove. This grease was checked separately as being flammable. The recess areas and sockets where hot halogen light and heat bulbs sit was particularly thick with burned grease. There were pools of liquid and solid grease in inaccessible areas of the hood that if ignited during a pan fire or electrical fire would provide fuel to burn the surrounding wood cabinets, the drywall and the exposed studs behind the hood covering. Mind you, these areas are not normally accessible for cleaning by a consumer.In my attempt to clean and repair this poorly constructed product, I was exposed to razor sharp sheet metal edges and burrs which had not been properly or safely machined during the manufacturing process. Particularly dangerous is the access holes surrounding the range hood lights where a consumer might attempt to clean only to be cut in the process. There are dozens of complaints in various internet review sites that complain about this issue in consumer accessible parts like the filter elements. Any machine shop professional will tell you that Viking Range has used improper technique in their manufacturing process which expose service people to the possibility of serious cuts.A call to Viking Range customer service resulted in the answer: We dont recommend that consumers access these areas and any tampering will void the warranty. Of course, the warranty is long expired. There didnt seem to be any concern (or understanding) by the Viking Range person of the dangerous design that Viking Range has released to the market.I have video taped my work and after I have a chance to edit the raw material, I will post the shocking videos and will be sending a copy to the CPSC (Consumer Product Safety Commission) for recall consideration. This range hood is a fire danger and a health hazard that should be addressed with the thousands of customers who unknowingly have installed this product.I would love to see responses from authorized (or freelance) service personnel with opinions on these issues. By the way, the Viking Range VGRC365-6BD commercial grade open burner gas range that accompanies this hood is just as poorly constructed with dangerous sharp edges. It is a nightmare to clean. Never again a Viking Range product.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

My first Viking range got damaged in shipping. The frame got bent and they had to put a new plate at the bottom. The door was warped too and it wouldnt close. Viking wanted a second opinion and the tech came out and confirmed that the range was damaged. Viking then sent a new one in which came within a week. However, the second was damaged too and the kickpipe at the bottom was bent. So, they put a new one. Thus far, I love the burners. On our old range, only one of the burners got hot. The other wouldnt boil water so I love the fact that both of my burners this time around are both really high-powered. Customer service at Viking has been good too. When they put the first range in, the top was scratched. When they put the second one in, it was scratched too and theyre replacing the top of the range currently. I figured that when their crew slides the range in, their guys belt buckle would scratch the top of the range because the scratches are in the same spot. Still, Viking took care of everything and I love my oven. Id definitely get a Viking again.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

The Viking Range has met all of my expectations. Its quality seems fine and I like the ranges appearance.

This stove will outlast my house. Built like a tank, burners are amazing all the way from the slightest simmer flame to a multilevel scorcher. We have the grill and griddle. Grill makes some smoke but will dear steak just like your outdoor gas grill. Have enough power in a vented hood or you’ll need to remove batteries from smoke alarms. The griddle is thick steel and after one seasoning as recommended you’ll have a perfect nonstick surface smooth enough to cook eggs. Easy to clean with a paper towel. Only downside to this monster is its weight, which I guess only matters to the installers. You’ll never want it to leave and it’s the one thing a thief couldn’t carry out.

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

The house that my wife and I bought in 2016 has Viking appliances in the kitchen. The refrigerator was a 2012 model that was installed and purchased in 2013, so we were a little disappointed that it released all the Freon and was unrepairable by 2021. Were disappointed that though the Viking Refrigerator that we had to get fit in the space for the one that we had without having to redo cabinets, it no longer has a water dispenser in the door. That was a big letdown.We also had to replace the door seal on a dishwasher and Viking had stopped making replacement parts for it. We ended up replacing the entire dishwasher. The repair service is a real pain in Connecticut because theres only one authorized company. To get them out to actually look at our refrigerator, even on an emergency basis, was a matter of weeks.

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.

I have a Viking fridge side by side and 4 years (out of warranty). It broke twice within one year. Repair is very expensive. I had called the Viking customer service and they did not care...compared to the whirlpool fridge that never broke for more than 17 years, the viking is A COMPLETE SCAM AND WASTE OF MONEY. Viking customer service were rude and told me not call again. They can not do anything.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

The Viking refrigerator was in the home when we purchased it, and were now on our third fridge. The first one stopped working. I contacted Trail Appliances where it was purchased and they ignored me. So then, I had to contact Viking directly in Quebec, which is Brigade, and they advised me that the fridge was unrepairable. So then, we waited three months and then we got a new one. After that, our second fridge lasted 23 months, and then it started to melt and the housing cracked. So, I phoned Viking again and they sent a service guy out. This took a couple of weeks, which is a joke, because they dont have anybody locally that knows what to do. So, I waited another couple of weeks for those guys who said that the second fridge was also unrepairable. So, all in all, weve waited almost four months without a fridge because there wasnt one available in North America. Then we were away for a couple of months, and now weve come back. We got our third fridge just before we left, and we turned it on when we got home here a couple of weeks back. But this third fridge never shuts off, so theres another problem with it. I havent phoned Viking yet because Im at my wits end with it. The customer service reps were responsive and the fellow thats in charge of their marketing, Daniel, was quite good and does everything in his power, but this issue with the Viking refrigerator is so screwed up that its just unbelievable.

Installed Viking appliances in our brand new home and it didnt take long for problems to start. The dishwasher model #VD8200SS started leaking and not drying after the first wash. I had the unit serviced twice to finally find out the entire soap dispenser piece needed to be replaced. The unit stopped leaking, but still wont dry. The serviceman was dumbfounded. The unit began smelling and stopped working all together. The service discovered it needed a brand new drain pump. Drain pump installed and turns on, but it still smells and the washer still refuses to dry anything. Double oven model #VED01302TSS now makes humming noise while the unit is off. The serviceman went back out to the house and said it needs a transformer and advised me Viking ovens are pretty much a joke and suggested to not use the self-clean function. He said it only greases up the inside wires and gadgets, and is very expensive to replace after the warranty expires. Out of the 7 Viking appliances I currently have, the stove top and toaster are probably the only two which didnt see a lot of problems with. Dishwashers, stoves, fridge, beverage centers and microwaves - forget it. Viking is simply overpriced and a total joke. Viking, you can pretty much stick it. Ill never buy another Viking product and Ill pass along my experiences with Viking every chance I get. Dont buy this crap!

In December of 2010, I had my kitchen remolded and bought an 8 burner, double oven Viking Pro range. When I owned a restaurant in the mid 80s we had a Viking range and I loved it. It cooked evenly and baked, roasted, broiled - fantastic. So Viking was naturally my choice. I paid around $12,000 for the range and $4,000 for the vent hood. The first year after it was installed, I did not use it much. My Mother became ill and I went to take care of her. When I started using it last year, it worked fine for a few months. Then in October of 2013, the oven started to cool down after an hour or so of cooking. Thank goodness I purchased a warranty for five years. The Viking certified repairman came out in November 3 times until a part was replaced that was recalled or so they said. The ovens and burners worked fine when the repairmen left. Two hours later, nothing worked - not even the burners which had no previous problems. Nothing would come on. Three more times repairmen come out. Finally in February, it was fixed until May when it started to do the same thing. The oven would not hold heat. Two more service trips and two months later, it was once again fixed. 10 days later after cooking and baking every day, the oven did not cook properly. My cheesecake and pies were not done in the middle and the bottom crusts were uncooked. A 3-lb chicken took 3 hours to roast and still was not hot enough to be safe to eat. A week later, the repair service is out again. Only this time he only puts his thermometer in the oven and after 30 min. says its holding temp. properly. Cant tell you how frustrated I am. I am not an amateur cook. I was a chef for 15 years and I used good ole recipes that have worked more than a thousand times in the correct time limits. Even after adding an additional hour to hour and a half baking time, pies and cakes were raw in the middle. Repair man doesnt understand it should be cooking properly. Hello, I showed him one of the pies I kept - nothing to say. Hate this oven by now. Cant understand, unless it cant work when used daily, for more than an hour. I will never buy a Viking range again. Bought my son a nice LG. Works beautifully - no problems at all.

OMG do not purchase under any circumstance unless you want to overpay for a dish drying rack. Ive had it 2 years and it has gone down more than 8 times and it take an eternity to get repaired. They use breakable plastic in all stress points, the plastic latch keeps breaking, over and over and over again again again. Each time it breaks its a month of downtime and I hate doing dishes by hand. Been without a working dishwasher for over 4 months in last 2 years. Nightmare. It is a good drying rack after you have hand washed everything. Always breaks during major holidays. Plastic plastic plastic makes this a super unreliable low quality product. Do not buy.

The quality of the Viking stove is not up to the price that I paid it for. The quality is extremely poor. Ive had numerous problems with it and working with the company for any issues that Ive had has been extremely difficult and poor. Theyre not very helpful and Ive given up working with them. Be very leery with Viking.

I knew about Viking Ranges from back in the days that it’s a high-end commercial range. They’re one of the first ranges from back in the day that have been still around, and I recently also heard that they have improved their latest model. So, I decided to go and get one, and I love it. I like that it’s easy to clean and take apart. I like the aesthetics, the way it feels and looks, as well and it seems good quality. Its industrial quality is my favorite. Ive used my range and have gone back to the department store. I looked at the lower-end models and the integrity of the material isn’t there, like the grill grates and the griddle. Everything is just built a lot better on the Viking gas range.

When I decided to redo my kitchen, I decided to go with Viking Refrigerators to try it out. I also bought Viking range, French door oven, dishwasher. I had the fridge installed and then I had a new cabinet put in and being a first time Viking Refrigerators owner I was very disappointed when the installers pulled it away from the wall and it bent the feet underneath. We did not know it needed to be lowered. Even the contractors who do kitchens all the time did not know that it had to be lowered first.I haven’t used my refrigerator in a month. I got a brand new kitchen but I can’t use the fridge because I’m trying to determine how to get this thing fixed. I called Viking Refrigerators, they referred me to a place called High End Appliances. I called them, they came out, looked at it, and when they gave me the estimate. They were saying it was going to cost like $1,500 to fix it and the Viking Refrigerator was $10,000. I was going to call Viking Refrigerators and share with them the situation in detail. Supposedly the issue was not a manufactures defect. I don’t understand why it can’t be a part of that warranty but as far as the Viking Refrigerators repair person says through High End Appliances, it could not be covered unto warranty. I think that the customer needs to know more specifically that it if a heavy duty item ever needs to be removed it will have to be lowered, because I paid for installation through BestBuy. They put it in and they knew that I was going to get my kitchen remodeled but who was going to tell me to make sure to lower it when I move it.For a major appliance like that that costs $10,000 I would expect that there should be something in writing if this item ever needs to be removed. I think there needs to be something very bold and written so that this won’t happen to someone else again. I don’t know if that should be something that was made apparent to Viking Refrigerators owners not to move this 48 inch cabinet type fridge unless you first have it professionally lowered. It’s not normal so it was a little frustrating.

I found Viking Refrigerators at the expo 10 years ago and I bought a refrigerator-freezer. I thought I was buying a decent product, so I was happy but it has been problematic. The door springs have been replaced twice and I just had the evaporators replaced to keep it from draining water all over the floor. There is a probe that hits the drain and the freezer. I’ve had people come out two times to clear the sink or leaking all over the floor. I bought a warranty on it and they took care of it at that time but it was an expensive thing to have. There have been multiple issues over the years and the interior of the refirgeartor-freezer was cheaply-made. The pieces of metal that they stripped across the top of the glass, on the shelves, fall off regularly and do not hold on. There are things that dont fit, the finish is not good and the drawers dont close evenly. You got a crisper drawer down at the bottom, but it hangs halfway out. The plastic was cracked in a couple of places and they said that those were cosmetics, so those werent under warranty. They look great but I may have done better buying a GE rather than going and spending the money we spent on these. Their work at some of their parts were still under warranty that they just fixed but I spent $2,600 on repairs three weeks ago. Viking Refrigerators refer you out because they don’t have their own service team and I worked with a company called Lakeview. The tech that worked on the refrigerator-freezer used to be a long-term employee with Viking prior. After he put it back together and I opened the freezer baskets at the bottom, the piece of trim flies. We put the trim piece on the wrong side and they need to be rotated. I dont know what they cost now but they were $6,000 aside. For the amount of money you spent for refrigeration, you would expect it to be a lot higher in quality. I had Sub-Zero before and I replaced it but I may have been better off going back with another set of Sub-Zeros, knowing what I know now. Unfortunately, I am done. Im just getting ready to buy another microwave. I was trying to get a Viking guy to call me back from one of the showrooms and Ive left messages for them a couple of times but they dont return calls, so its frustrating. Since I got a Viking microwave and the whole interior of it has corroded the part, its basically a throw away. It cost $700 to get another microwave in there. Sharp makes them all and Viking is their later one. So, I bought a $200 unit that gets the logo stamped on it. I also had a Viking dishwasher that I put in 2008 and I had to replace it two years ago. It just came apart. They didnt have parts for it because the maker of the dishwasher went out of business so, I went and bought another new Viking to put in there. I also bought vents and re-did the whole kitchen with Viking.

I had a Viking range in my last house and I liked it. I like gas cooking. However, when it came, the front griddle was scratched. Viking put in a ticket for service to get that replaced. They came out once. The tech couldnt do it. Came out again. He couldnt do it. Came out the third time with the replacement burners. Instead of being the silver, they were rose gold. Came back a fourth time. Now, this is only being here to make sure he could get in. In the meantime, also the griddle came. It was rusted. I just got that griddle three weeks ago after purchasing back in August. I love the product but the service was horrendous. I have all Viking in my house. I got another French door oven, the dishwashers, the microwave. It was terrible. A lot of my time spent trying to get things fixed that I shouldnt have been spending time on. Nobody listens to me.There was so much trouble trying to get the stove in and get it to be finished that I almost said to them, “Come and take it back.” Putting in tickets, waiting here for people to come to the house during COVID. Coming in, he couldnt fix it. Hours taking the whole stove apart, putting stuff all over the floor. Meaning that when his visits came, like the one time he came at 4:00 and I would start cooking dinner around 4:30, he came until 6:30. A lot of little problem things that shouldnt have had to happen. And then they give you a window of eight hours that they will be there. So, you take a day off work. That was just the messy part of it. I did that three times. But the products that they make, I absolutely love. Ive had them in my last two homes, and I have a 48- inch stove fuel and I love it.

My wife had been doing some research on some high-end appliances and we found our Viking refrigerator at Famous Tate appliance store. We liked the performance and cost. It wasnt as much as a Sub-Zero freezer but it was still one of the higher end refrigerators that was reasonably priced at that time. There was also some kind of package deal. We bought a Viking range along with the Viking refrigerator and the Viking dishwasher for free. It was a good deal for the three of them.Overall, were happy with our refrigerator and its pretty good. In particular, the ice maker was great. But it doesnt work anymore. Its been a little over a year and the line keeps freezing up. I had people out to repair it one time but it just went back to the same thing. The dealer wont fix it. Its a pain in the butt because we paid thousands of dollars for a refrigerator and the ice maker doesnt work. It looks nice though. The refrigerator works fine. The lighting is nice in the inside and the control panel works well. Another thing with the dealer is that it seems like nobody knows what anybody else is talking about. But thats a lot of times in any customer service department. You talk with somebody in customer service who authorizes a new filter to be sent out then somebody in the parts department says you have to pay for the filter. Its just kinda running back and forth. It took about two months to get a part that should have been delivered in about 10 days.

I put a gourmet kitchen in our house and Viking is the brand of appliance that I wanted around our stove. The stove, dishwasher, double oven, and microwave were fine. But Ive had problems with the refrigerator and the wine refrigerator and Ive had the appliance store at our house. For the refrigerator, this will be the fourth time, and for the wine refrigerator, twice. After paying the amount of money for all my appliances, Id like to have them working correctly. Im hoping that this next fix, when the technician comes out, is going to resolve the issues.

My overall experience has not been very good, not with the Viking range itself, but with the servicing and the people that I had to deal with. The door does not close all the way, so the light has been on for almost a year. This is pre-COVID and I’ve had so much trouble trying to get a service call. I was bounced between that it’s still under warranty and then it’s not under warranty even though I bought a service contract. Also, I kept getting passed between the service contract people and the corporate people, so I kinda gave up. The light is finally going out, but my point was that because the door doesn’t shut all the way, I don’t know that it’s properly heating the interior without the heat escaping. I’m sure it takes a screwdriver and a small adjustment and I would’ve been happy.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

The Viking Range seems to be fine but when I ran a little bit of problems, Viking didn’t care until the people I bought it from pushed them. It was brand new and I just cleaned off the griddle. That was when I noticed it was damaged. There were two pit marks in it and with the amount of money I spent for it, I didn’t want a damaged griddle. They sent a replacement part and there was a trough and a backplate but they forgot to send the screws. I talked to the people I bought from since they just delivered it and they tried to contact Viking. Viking said they were not replacing it and the rep from the dealership had to push them to get in order to get it replaced. The customer service wasnt that great in order to get something replaced. Other than that, I like the whole thing and it’s a great range.

We wanted a built-in refrigerator and something that would be good quality. We were gonna go with Jenn-Air but we heard that the compressors on the Vikings were better. We were also looking at Sub-Zero but we heard that there was a lot of maintenance that needed to be done every year for their compressors. The people that we talked to said that Viking didn’t have that sort of maintenance requirement and we heard that Viking was really good. So, we went with them. We were also looking for something that was fairly wide and the one that we got from Viking was a pretty big unit. We have it for a while now and our experience has been good. Its quality is okay although some things get really frozen at the top of the refrigerator. There was also a squeak in the door, and people came out and fixed it. After that, we havent heard as much squeaking as before and the refrigerator has been doing all right.

When we remodeled our kitchen we purchased all Viking appliances -- BIG MISTAKE! From day one the refrigerator leaked water out the freezer. Soon thereafter the seal had to be replaced. The motor failed and we lost hundreds of dollars of food. And the open door alarm went berserk and kept beeping even with the door shut for 6 days straight (day and night) until the repair guy finally came to turn it off. The oven has been through 3 electronic boxes and the burner lighters go bad every few months. As for the dishwasher... we have had the motor replaced once, the pump replaced twice. The water fill thingy (not sure what its called) replaced twice and three leaks from the bottom fixed. Do yourself a big favor and do not purchase Viking products unless you are having an affair with a Viking Appliance repair man, lol!

I went online and read about Viking’s history and that their products are made in the USA. I felt really comfortable buying something that was built here so I went with them. I like the refrigerator that I bought. It looks amazing and its very easy to change the shelves and reconfigure in different ways. Everything that I read about it is true.

Im in the cabinet business, specifically for kitchen and bath cabinets. I have a showroom at a local appliance store and we did a working Viking kitchen. I convinced some of the contractors that I deal with and theyre using Viking appliances. Viking has quality-built products so the name speaks for itself. I live alone and I got a 36-inch Viking range. It was great making the purchase. I worked with not only the local dealer but also the Viking representative. Im still getting used to my range. I dont use it too much, but Ive tried all of its features and Im very happy with it. Its everything that I expected it to be. I tell my contractors that the quality, the price, and the name of the Viking products will help sell the properties that theyre building.

We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good. We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.

Before the start of our home construction, we asked our developer what appliances theyre going to have. They mentioned they were going to do a Viking Range. I did a bit of research and I thought the Viking would be sufficient. However, we were concerned with the first problem that we had. We had the range on August 28 and we noticed around Thanksgiving that the pilot light struggles into lighting when the oven would go out. It would make a lot of clicking sounds, and surely thereafter, it went out. Unfortunately, we didn’t fill out the warranty certificate at that time. We just moved into our new home. So immediately, we filled out the warranty and called Viking and their customer service team was extremely helpful. Their rep immediately put in the claim to the local service vendor. But the local service vendor was really, really slow. One, their availability to even come out here and look at the range, and then from that moment they identified the problem, they said they needed a new part and we didn’t hear anything from them for a week. We called back to ask the status of the new part, and they said that it’s still in order. At that point, I called Viking and asked if they can help and they expedited the process on their end. It took about a month and a half to get our range from the time it went out to the time that it was operational again. I did not fault Viking because they were very responsive. It was the local service providers which resulted in the delays. Overall, Viking is a good quality and very durable appliance.

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

The Viking range is the best product. I like that it has 5 burners. Thats a lot of stovetop and cooking space in a 30-inch range. I purchased it unseen from a warehouse in Brooklyn, and it was fantastic. Id buy another one if I needed one next week.

The range is stainless, heavy-built, and more commercial than residential. I got it through a local distributor but it was damaged upon arrival. The stainless trim below the oven door was dented and it took about two months to finally get the part out of them. I was disappointed in the support I got from them. There was follow up, but then we had to get back to them after not hearing them for a month. They kept on ordering the wrong parts. But other than that, Vikings quality is pretty decent.

I am thankful to hear that others have had the horrible experiences I have had with Viking. My issues relate to multiple appliances and again, we purchased an all brand new Viking kitchen, with top of the line features. Since I have had the appliance, I am on an intimate basis with the repair tech referred by Viking whom are not much better in terms of quality and consistency in servicing. Ice maker - I am on my third replacement, finally breaking down to try it again! My accessory doors broke off on day 1, forget it, too expensive to repair. My refrigerator leaks from bottom, put a towel there, it’s easier than trying to get a reputable repair organization to fix it. First, it’s this and then it’s that and then it leaks again. Ice maker replaced 2x, then when it stops working after 30 days, I am told it only has a 30 day parts warranty. Thirty days, are you freaking kidding me? Now the Viking Dishwasher is out and again. Oh Viking had lots of trouble with their computer boards, but now on newer versions, all is good, yeah right. Really, I think this company puts all its R&D investment money into looks, not substance, and it’s damn irritating. The only saving grace for me is that we own a General contracting business and I can truly relate my experiences first hand to the customers only much too eager for referrals on best appliance practices... I would think differently if they even tried to take care of their customers.

We love our two Viking refrigerators. The only thing my wife ever wanted was some type of outside water and ice. Other than that, Viking has great quality products and great service. Recently, our microwave door would not open. We had a Viking service guy out and hes great. We dont even have to be at our house. He has our code to get in. Hes having to order parts and that microwave has only been installed for less than six months.

I inherited the Viking Range on the house that we bought. Its great and the convection feature in the oven is nice, except that it does some weird things. The electronic igniters sometimes will just keep clicking even after the burner is lit. The technician said it happens when its wet or when its more humid. Ive never ever had that happen before and with Viking being top-of-the-line, I would not expect that. Still, Viking is durable and it looks nice too.

I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

Purchasing my Viking Refrigerator was a seamless process. I ordered it online and they contacted me a day or two later and brought the refrigerator out. I paid a little extra and they removed the old refrigerator out of the basement, took my existing refrigerator and put it in the basement which was a feat, from stairs and put in the new one. Were very happy with it. It hasnt broken like my LG did. But, it would have been nice if it was a bit larger in cubic feet size. Also, the ice maker design could have been improved a little bit. When I open up the drawer, a piece of ice or two always falls out.

Everything with Viking range is beautiful and works great, but there’s a couple of things we’re concerned about, that aren’t working right. The racks in the oven are not lined up right. It’s very hard to move them in and out. It’s almost like they’re too narrow for the track, like they’re lopsided. It’s weird. And I got the microwave oven, the drawer one, to go with the stove and a part of it looks warped. But other than that, it’s perfect. I love it. They were installed last end of July. I love how it performs and it’s very easy to clean. The only thing, the burner size itself is very broad, so some of my pots, the heat comes more to the side versus the center. I wish it was adjustable, like the circle for the burner where the gas comes out. I wish they were able to do some smaller and some bigger, depending on what pot size I had.

We were remodeling our kitchen and we wanted to upgrade all of our appliances so we did get Viking for everything. However, the refrigeration portion was faulty so we called our warranty and they did replace it. Its now working fine but thats not expected when you spend that much money on a refrigerator. It was a bit disappointing. For a week, we had to figure out how we were going to store food. We ended up having two technicians come out because they didnt communicate. It was a bit of a mess but its over and Im glad.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

We purchased this range in December 11 and took delivery in January 12. It has been nothing but headaches. The oven would not keep temp. I discovered assembly error and its not repairable. Control knobs reach 330deg. The range was replaced. New range oven needs fix because its not keeping temp. Knobs again reaching 330deg. The new range was delivered without the fan retrofit to cool knobs. This was a known problem! Oven again was not maintaining temp. Repair guy has just left and hes starting to feel like one of the family. Home office (Mississippi) does not return phone calls. We do not trust this range!

We have a Viking Pro dual 6 burner range. Repair history, replaced igniter just out of warranty. Repaired burnt wiring (could have caused a fire!). Replaced oven door hinge. Now self cleaning has failed, and oven hinge has again failed. Yesterday the bottom oven heating element melted open. Thats enough for us, I intend to put it out front with a lemon on top. Why anyone would buy from Viking after reading these posts is beyond me. I wish I had read them 8 years ago! Look at Consumer Reports, they no longer rate Viking.

I liked the Viking refrigerators style and it’s a great product. When it had a little bit issue and was making noise, their technician came. They replaced the fan and it was taken care of.

We purchased ours about two years ago, but it has only been installed for about six months. There was an issue where the company we bought it from didnt deliver several components for the stove, and we didnt realize it until well after it was purchased. They couldnt do anything to help us. It was difficult to get in touch with the Viking parts department and identify what the correct pieces were that we needed to order to fully install the stove. But the stove served us well since weve gotten the parts we needed and had it installed.

I heard about Viking through some friends of mine that are builders. The Viking rep here is a friend of one of my friends and he talked me into going with Viking, although I wasn’t going to go with them because I had heard in the past that they were having long term issues with the oven. But he convinced me that Viking had corrected the flaws that their products had. The dealer was good and he had just the right amount of information and push.The cooktop that we got from Viking has been amazing and I like the burners on top. The fridge has been awesome and the dishwasher seems to be good so far. But the oven hasn’t been working and we haven’t been able to use it for a week or so. It worked fine before and then the appliance repair guy came out and made an adjustment, and the oven went from working to non-working. They had to order a new regulator, but the part doesn’t work at all. So, he had to order some new parts last week.

I own a heat and air company so we work on these refrigerator units and Viking is a middle-grade nice refrigerator. Then other brands, like Sub-Zero, have two pieces of refrigeration. They have a separate unit for a freezer. So I chose Viking. Besides, the floor-plan price for this unit was $7,500. I was going there thinking I was gonna spend about $17,000. But I bought this from Plugs and although this one is normally $12,000, the guy there said he would sell it to me for 7,500 bucks. I told him I didnt want a year-old model. I wanted to have a new one and he said that it was a brand new model. But I later found out that it was a year- or two-year-old unit sitting on the floor. The way it was sold to me is my only problem. But as far as the unit itself, it’s fine. I like everything about it.When we had a water leak problem, I had my son go look at it and it was bad water inlet valve. It was no big deal. But when I called the factory, they said that it was not under warranty. I told them that it was though. It was brand new and it had not been in the house for four weeks at the time. It took three months but I finally got a water inlet valve. The salesman from Plugs got involved with his Viking representative so he got it for me. However, if I have a problem tomorrow, what’s gonna happen with my warranty? I gotta call that dude back now at Plugs and ask about that. But now, I’m having a problem with everything freezing on the front shelf. It’s just on the top shelf though, where the air blows out of the evaporator. And they have a fix and it doesn’t cost me anything. I recently found out Viking actually makes a piece of duct, that I just need to call in the factory to get.

We love our Viking Refrigerator so far. The size is great because it is a really tall one. And of course, side by side is good. The only thing is that the side door where the butter is held, on occasion, if I put butter in there whatever keeps that door closed isnt strong enough and it pops open and the butter falls out every once in a while. But overall the refrigerator is restaurant quality, and Viking is professional. And when I originally mailed in the warranty and I had to call because I have the wrong address, whoever helped me there was wonderful.

We were going to be renting out our apartment and we thought that a Viking range would bring more value to our apartment to have a high-end appliance. Im not using the stove, but Im tremendously jealous of myself. We just sold the apartment actually and I installed it originally for a renter. So, I never got to even use it. But I love the stove, its beautiful. I love the burners and the heat output that they offer. I also like that theres self-cleaning on it. They have a special feature on that, where it wasnt going to burn out the stove when you use the self-cleaning because it was electric. I love Viking products. We also got a whole suite of Viking products, not just the stove and we like every single one. It was an excellent experience.

My fridge door fell off and nearly hit my two-year-old son; he was about two feet away. The door is heavy, probably 150 lbs, so it probably would have killed him. Whats worse is when I discovered there had been a recall, I found out that this is the new improved model where they supposedly fixed the door problem! I contacted the company and over a month later, we are still waiting to receive a new refrigerator. The door also put a big divot in the kitchen floor but we are just happy that it missed our son.

Viking 48 Built in Refrigerator recall and problems - Ive had this refrigerator for 10 years and had custom panels to match our new kitchen cabinets made and install without problem when we bought it from the Great Indoors (now out of business). Shortly after, Viking had to replace a faulty compressor. Then a few years ago we had a recall for door hinges needing replacement, which they did.Last year it stopped cooling properly and I paid $350 to fix leaky refrigerant problem. Now, door recall number two happens (class action lawsuit). We were given the option to fix or replace the unit with a new one for a reduced cost of new. We chose a new one but wanted one that would work with our custom door panels as the first one was. I was told by a Viking recall rep that some modification of the panels might have to be done by an installer at our cost and I was fine with that. I ordered the refrigerator through the Viking distributor, Lakeview in Elk Grove, IL and was told 4-6 weeks. It took two months. The original service manager left company during this time. The refrigerator was installed and the installers said the original panels cannot be made to fit as we were told. An estimate of $2,000 for new panels, plus there were no handles so add that to additional cost I wasnt expecting. 4 calls to Viking customer support over 3 weeks and no help, just excuses and theyd have to listen to call records to see whose fault it was why this wont work. Lakeview was also contacted and I had to keep emailing/calling them to get help and they said it was in Viking’s hands but nobody took the effort to call me and keep me informed. I called Discover and filed a dispute to halt payment. That working for 3 weeks until Lakeview responded to Discover and said there was no way the panels would work because the owner customized the doors for the panels and that was not true. Both Viking and Lakeview knew my original model and serial number and should have been aware that the old and new units were not the same. Viking customer support called yesterday and left a message saying its not their problem that I ordered the wrong refrigerator. Now, I have a refrigerator without panels, no handles and to add to the ** is this $10,000 refrigerator has been freezing all my vegetables in the bottom keep fresh drawer! Bottom line, stay away from Viking!

Im interested in cooking, so Ive known about Viking Ranges for years. Ive only had the range about two months but Im very happy so far. Its simple but it heats up quickly and consistently. I got it in Nebraska Furniture Mart. They were very nice and one of the guys who had been around a while was very knowledgeable about the product.