We had a Viking range before and it was over 20 years old, so we figured that if something worked for 20 years, wed buy another one. We purchased it around April of last year and were totally disappointed with it. Around March of this year, we had to call Appliance World because it wasn’t working. Then we called them again last month for the same exact reason. Now we have to pay for it because it’s not under warranty. I contacted Viking itself and I’m still waiting on somebody to respond to my concern.

We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.

I have been familiar with the Viking brand all my life. I bought a 30-inch dual fuel range from them two months ago. It is the very first Viking appliance I owned. However, we had to have a repair immediately because a fan was defective on it. They were prompt in getting the repairman out and getting it repaired under warranty work. I was pleased with that. But I still need to figure out how to monitor the temperature to make sure it’s calibrated right because my baking seemed to be different than in the past ovens. It doesnt seem to be baking as quick. So, I wonder if it might need to be calibrated that the temperature is running a little bit low. Other than that, the dealer and the technician were very good. I got a good deal on the product and so far, Im satisfied with Viking.

We went through an open house and we saw one with Viking as one of the stuff they put in their kitchen. My parents really love Sub-Zero and we were wondering if we’d go with Sub-Zero or Viking, and we picked Viking out of price. I like how cold it is and I like the fact that food doesn’t go spoiled as easily as with my traditional $2,000-range fridge. I bought a floor model and I called Viking ‘cause it had an installation issue. They sent a third-party company fast, which is good in terms of their customer service. However, the company who did the repair was not as good as I would like them to be because they couldn’t do it right and they put on the report that it might be a different issue. They scheduled it for another three to four weeks ‘cause of the parts. Overall Viking is pretty solid, but from the design point-of-view, it’s a bit outdated compared to others. Sub-Zero is better but it’s a little bit pricier and it’s harder to find a floor model than Viking.

My husband wanted to go with Viking. When we were at a store, they were trying to persuade us not to. They kept telling us that the Viking refrigerator tend to fail quite often and a lot of their customers actually had problems with it once it goes out of warranty, and so they have to pay out of pocket to get it fixed. So, we were persuaded not to get it but my husband was determined to get it because we bought extended warranty. We like our refrigerator. We dont have any problems with it overall. We have the one side freezer, and one side fridge. We like it. Its big. I like the icemaker. Its convenient because its so wide. I wish theres more space, but overall, it functions fine. So far, were satisfied.

The dealer had to order everything and it took several weeks but the installation of the range went well. However, the installers demanded to be paid upfront. When you schedule the installation service, you had to pay for that at the time even though you may have been a couple weeks out. That was the only thing that was kind of sketchy but it worked out. The range is a beautiful unit and it works well. Were happy with it. I like the induction heating too.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

I’ve always been a fan of Viking appliances. I found the refrigerator on the website and I love its quality. I dont have to worry about needing customer service because majority of the time, the refrigerator is going to work like its supposed to and Im not going to have problems with it.

3 years ago my stove top exploded (a sealed burner unit) in my nannys face; singed her hair and eyebrows. Luckily the pot of boiling water did not go up in the air (the gas tubes held one side of the stove top in place). After repeated calls to the dealer, distributor and CEOs office I was told that since the unit was 2 months out of warranty it was not their problem. Amazing. Now I have 2 30 ovens that are about 7 y/o and they beep all day and night. However, they dont make (or repair) the electronics panel parts anymore. So again out of luck and need to pay $6,000 for the ovens to be replaced.Today I get the call that my $8,000 wine cooler, about 5 years old, needs new evaporators and it is $3 to 4,000 to repair. What a horrible company and product line. You pay full price for high end products and you get junk with a company that does not stand by its appliances. Stay far far away from Viking. I will gladly find the picture of the stove top if anyone wants to see.

The builder put a brand-new Viking refrigerator in the house that I bought. I like its bottom freezer. Also, when we were having a problem with our ice cubes, the team at the Viking dealer was able to talk us through it and help us. They were great.

We purchased a VCRB536 Refridgerator and separate matching freezer for a kitchen remodel. Our Subzero 532 was operating perfectly although it was over 20 years old. The Viking door hinge spring broke, maybe $ 1000 to replace a $ 10 spring. Warranty coverage was denied. Now, the door bins are falling apart. Nothing heavy in them, but the ALL METAL door bins have plastic end caps that are cracking. Now I need to be careful the door doesnt fall off, but also watch the bins and contents falling when I open the door. Im very disappointing in this product and lack of support.

I purchase a new Viking dishwasher 2 years ago and it has worked a total of 6 months. The other 18 months, we were getting repairs done on it. Model # VDB450ESS. We have been fighting with the company to honor a replacement and they refuse. I would never recommend any Viking appliances.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldnt have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.We will not be buying any more Viking appliances, though we bought a lot in the past and they look great. We’ve been very, very disappointed with the quality of them. It has gone downhill. Weve had problems with a lot of the appliances we bought lately, starting with ones we bought for our ranch. I bought five new appliances in the last four months, and after they were installed, the oven and the dishwasher didnt work.

I was doing a whole kitchen and looking for higher end appliances, and Viking was doing a good promotion for the year where if I bought a refrigerator, Id also get a dishwasher and microwave. They were also doing a rebate. Plus the Viking place in Suwanee offers classes, and thats not that far for me so we can learn more about it. This is the first gas range Ive ever had. Ive always wanted one and so far, its really good and I love it. My friends have all come over and are in awe over it.

I like that Vikings interior was metal and not plastic. Its a beautiful 42 inch brand new fridge but my experience with it has been sucky. The ice maker didnt work. It would make one layer and then it would stop. It took three trips from the repairman to fix it and it was frustrating. They came here once and couldnt figure it out. They brought a new ice maker and put it in. It still didnt work. I had to call again and they told me stupid things to do like turning down the freezer, but it was already at minus one. How the hell low do they want me to make the freezer? Then they changed the ice maker again. It is now fixed and doing good but Im worried that its gonna go out of warranty if it breaks again. I wasnt happy with the service at all.

I used to live in another house that was already built by someone else and they had Viking appliances. I am used to Viking and I didn’t have any problems back then and I was happy with the appliances. But now, I’m having trouble with the new appliances and mainly with the refrigerator. I had it replaced in March because of a water leakage and the new one is doing exactly the same. It is noisy, too. I tried to get the new one back in November from last year. And then, they sent me the fridge but not the freezer because the freezer was working right. They said they will match them because they’re independent units, but when the guy opened the box, it didn’t match. The handle and a couple of things that you can see were different. If you’re having your freezer beside your fridge, you want the handles to be the same height.I had to talk to Viking for them to take back the fridge. They had to arrange if I had a new freezer because they didn’t have the previous model in stock since they stopped doing it. They sent me both a freezer and a fridge, and within four months, I’m having the same issue again. The technician who came to fix it was the one who came five times for the previous unit and he said there was nothing else he can do. He said he did everything that was possible to switch, to change, to check if it’s working, and it is still the same. When he was here a couple of months ago, he said that Viking was having a lot of problems with the fridge and all their refrigerators were having the same issues. They don’t even know what is going on. The technician used to be a Viking technician and because Viking is having a lot of problems and customers are complaining about their fridge, he moved to another company. And the most recent time I called Viking, the same technician came to my house, but he was working for a third party who is giving service to Viking. I’m so disappointed and I’m tired of having a technician every four months and take everything out of the refrigerator for him to work on it for more than two hours.

I bought a new home and the Viking refrigerator and the freezer were purchased by my builder through a supplier. I like the space because its a full-size refrigerator and I have great lights on the side of the inside of it and along the top, so its easy to see things. The fridge looks nice but Ive had some issues with it. It was making a terrible noise and then it went away. I didnt get around calling the repair people. Also, I was working and while I was away on vacation and my daughters were home this summer, the refrigerator lost cooling. So, the repair people came and they had to replace the circuit board which was odd. Prior to that, we had some drips in the back of it and then it went away and now its back so I have to call someone again. Its an expensive refrigerator and Im disappointed in its performance when it has, supposedly, had a good name and many years behind it. It has failed a couple of times and its only a year old.

Im very disappointed with Viking Refrigerators. I bought many of Vikings appliances, and theyre supposed to fix our refrigerator, and they don’t fix it for me. I bought it open box from Best Buy, and the only damage they told me was the exterior with a small dent, but to my surprise, after I bought it, the interior was also damaged. I requested Viking to replace the inside, and they don’t want to do it. This has been going on for three weeks, and Ive called them eight times.

Our 36 wide Professional 36 model Viking Range wouldnt hold the correct temperature and required six (yes 6) visits by the repairman to correct the problem. One might suspect that the repairman didnt know what they were doing, but its actually quite the contrary. They started the process by trying to eliminate the most commonly occurring problem(s) first, then moved on to the more complex issues. Bottom line, during the course of the multiple visits, the repairman said that it takes them an average of 4 to 6 visits to get Viking products working properly!!! (If I produced such an inferior product at my company Id have been out of business by now.) One big problem that still needs to be addressed is the obnoxiously noisy fan that Viking provided, to keep the oven cool enough to not melt the mother (control) board. Nothing like a roaring oven fan in the background when youre trying to have a quiet dinner conversation, eh? Personally, Id never buy OR recommend Viking to anyone, as the quality of their product is way beyond mediocre. Oh, almost forgot to talk about the problem were having with our Viking double door refrigerator, where when you close one door, the other pops open!!! Nothing like having quality (and pretty darn expensive) products in the kitchen to come home to every day, eh?

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

We bought a new house and Viking appliances came with it. One of those appliances was a refrigerator and Ive found that the layout and functioning bit of it has been fine. Its of good quality and it has nice hardy doors. However, I have two issues with the freezer that will make me not wanna buy that product again. First, when I open up the door at the bottom where the ice maker slides out, the whole drawer comes out with it because of the magnets at the front. If the icebox is full, the little metal arm thing that comes down knocks all the ice off. Ice goes all over the floor and the back of the freezer and thats a major pain. We have hardwood floors and so when the ice falls on it, we cant feel like we can just leave it. Another issue I have is that when the pump turns on to pump water into the ice machine. It’s super loud, like really loud. You can hear it across the whole house. While we can tell it’s filling, all the other pumps weve ever had for other houses that weve owned have been super quiet. We couldnt even hear the water running. I will not buy that particular model again because of these two issues. Nevertheless, the freezer keeps things cold and it works really well. I think it’s a good quality product but the ice maker and water pump are poorly designed.

Agreed Viking appliances are 100% crap! I have 4 of them. All over $7000.00 each and they have all failed many times. Control boards in the all fridge model and the gas ovens do not light or function correctly, and in some cases not at all. The burn tubes are HAND drilled like from the 40s!!! Basically like some kid with a hand drill trying to drill the gas holes into a tube so it might work! Unreal. The service guy has been out 8 times to try and make it light correctly! The fridge, what a total waste of $7000.00!!! If and when it cools it will freeze the food or just alarm or stop cooling at +14 degrees c! This Viking crap has ZERO consistency and is RUBBISH! Even the Viking toaster had to be returned as it failed the first DAY!

We worked with a design studio on a kitchen project and Viking came recommended. We had purchased multiple products from them. We wanted to stay consistent with a line. And so, we bought an oven, a cooktop, a dishwasher, and a refrigerator. So far, the refrigerators quality is all right. However, the ice falls out sometimes behind the bottom shelf in the freezer. Other than that, I enjoy the style of it.

We met with the district sales manager of Viking Refrigerators and it was a great meeting. We switched from Dacor and purchased from them. But when the first appliance that we bought came though, I sent him an email with pictures of the problem and never heard one word. Weve had trouble with the refrigerator and with the oven, and now we’ve got a service call in for the dishwasher, and it hasnt been a great experience. Our interaction with the customer service reps has been a disaster and they handled the situation poorly. I was spending 20,000 bucks and I wanted to get the issues resolved, and I didnt have time to mess with them. So, we went right to the retailer, Abt, and we dealt with them and they responded very promptly. The Viking product is great but getting it here in one piece is the issue. Were very satisfied with the final results, but there was no response from Viking from May until now to get the issues resolved. On the other hand, Abt was great and Id go to them any day of the week. But dont go to Viking.

Built a new home in 2011, my ex wanted an elaborate kitchen that would be functional and fun to entertain in. We purchased Viking refrigerator, freezer, 2 dishwashers, 12 gas burners and 4 ovens, because our impression was Viking was top of the line. Turns out the line begins at the rear. The dishwashers never worked properly and I discarded them after 2 years & numerous service calls. The burners took several trips and replacement of the castings to get them level. The ovens take forever to reach temperature and each one takes a different setting to maintain required temperatures.Both doors on the refrigerator and freezer have sagged and required adjustments. Currently, we have been waiting for a month for a part for the refrigerator, in order to get the temperature under 50 degrees. Called yesterday again and was told that the part was on order and coming from the factory. I asked if it was coming by Pony Express, hello Viking have you heard about FedEx yet? Good thing I kept the 15-year-old Whirlpool or we would be eating out of a cooler.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still cant bake cookies that dont turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because its one of those built-in wall units. They didnt connect it or they connected it but it wasnt right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.When the specialists came out, they said, “Your refrigerator’s not even drilled to the wall. Because if its not, what can happen is if you open the door, the whole thing could tip over and could crush you.” The guy said they were gonna secure it, which they did. That was a pain, to begin with. The refrigerator side works fine. But we noticed that the icemaker was really slow from day one. We went back and forth with the Viking warranty people and Build.com where I purchased the refrigerator from. They sent somebody out to fix it four times. After the last time, it still wasnt working right. It never would produce over 20 ice cubes. Every time they would come out, they would tell me to give it 24 to 48 hours and I would have a big bin full of ice cubes. That never happened. We had family over and birthday parties. I had to go to 7-Eleven and grab a bag of ice and stick it in my freezer. After paying $15,000, that doesnt make me happy.Build.com replaced the ice maker and its still not working right. They apologized and they went ahead and ordered me a new refrigerator. But that refrigerator is not going to arrive until April 2022 so Im stuck with this thing. It’s beautiful but it doesn’t make ice and the motor is really loud. I could have bought a car for that price I paid for the refrigerator so I want it to work 100%. Viking has been around for many years and they have beautiful products. After I placed the order with them versus Wolf, I happened to go online and I did some research and there are actually lots of really bad reviews. Viking is the least recommended. I have many regrets. I hate my refrigerator. We had issues with our other Viking products too like our stove and dishwasher.

I like everything about my Viking refrigerator. Its a great appliance. I like the layout - the freezer on the bottom and the two doors on the top for the refrigerator. I love it.

I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn’t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, “Your case has been closed. There is nothing that can be done with your range. I went back to Viking and they were like, “We got a copy of the report and the report states that it’s an installation problem which is not our issue. You need to go back to whoever installed it.” When they came out to look at my range, my contractor was here. He was talking to the service man and said, “Everything is perfect. I followed all the instructions. Everything is laid out the way it’s supposed to be. Nothing is butting up against it.” It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, “This second opinion you’re getting is not covered.” The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, “Your surface isn’t level.” They took care of it and now its level. He gave me my slip and I was like, “How much do I owe you?” He said, “We are charging Viking for this. It is their problem. You’re not paying for this.” Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart’s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.

I bought a house that has a Viking fridge installed in it. Its okay, but right now my fridge is overfreezing and I got frost on top of everything so Im not so thrilled with it. I had reps at Viking come over to take a look at the crooked refrigerator and it went fine.

I had a friend who had Viking ranges and she raved about them. So, I figured I would just go with her recommendation. I like Vikings quality a lot. I had a Viking D3, the older version of this Viking, and this one is significantly better. I just love the level of the flames of the burner, its just consistent and even heating when youre cooking. The Vikings team was great. I actually had no problems at all. I liked the store that I purchased from a lot. The quality is great. I have a Viking oven and a Viking refrigerator, and I love them all. I would recommend them.

Viking has been around a long time. We were looking for a range for our house, but at the time when we were remodeling our kitchen, I knew Viking was a good product, but they didn’t make the 32-inch range and we needed that size. We do a lot of cooking and Viking has a good reputation. Other folks that I know have them and really like them. The look and the reputation of the product made us choose them. I really like its quality, the way it feels and the burners. All the burners are the same size and they heat really fast. The grates on top come off, all 6 pieces of them, which makes it really easy to clean. We got the one with the ceramic top that seals, and we had installed about two months ago. Were really happy with the Viking range and I’m looking forward to getting a Viking dishwasher next.

I bought a Viking Range for the size because I had a very limited space on my counter. I thought it was a good brand but Im disappointed. They have all this gas power but if you spill anything on the ceramics and the top, it’s a major disaster. If by accident you spill oil or water, you need to burn yourself and clean the stove immediately. It gets marked very easily. Im a cook so it’s crazy. Im completely shocked. I Googled what to use to clean it and everybody is complaining that it’s ridiculous that you spend so much money and you can’t clean the stove afterwards. No water, or anything because it will leave a mark.

I’ve used Viking for several years. I’ve had a 16-inch Viking range in one house and had some other Viking and Jenn-Air appliances as well. But Ive always gone back to Viking. My wife likes them because the big Viking ranges have removable inserts so when we spill and things flow over on the gas ranges, we lift the grating off and then there’s a pan that we can lift out on the older ones that makes it much easier to clean. But in my current house, I bought a Viking surface gas range and it’s a pain in the ass because I can’t pull those pans out to clean them.I also have a non-built in refrigerator and I had it drop shipped to my house. I unpacked it, installed it myself, set it all up, and it’s perfect. I like the LED lighting in them. Its just a nice touch to it when I open the doors. Also, the handles have a substantial feel which at times, feel a little better than industrial feel. Others are still in boxes and they’re waiting to be installed. One’s a built in refrigerator, built in freezer, and a built in wine cooler. And I have a construction project going on right now so they’re not going to be installed for another four weeks if all goes smoothly.One of the reasons I’ve gone overboard with Viking is because when I went a local supplier where I’m at to look at Viking and they didn’t stock them any more They said, “Well, we actually just had to pull them out because we don’t do enough business here. Viking is consolidated per dealership network. And so I called another dealer and they said, “Yeah. We’ve been buying up all the demo Viking stuff and Viking bought stuff from other dealers ‘cause they’ve gone through a dealer consolidation. So I ended up going to a dealer in Dallas, Texas and buying most of my Viking appliances from them. We got a really good discount because they had been buying up inventory from other dealerships in this consolidation so my timing was right.Nonetheless, I spent over $20,000 but Ive got three refrigerators, a wine cooler, two stove tops, one gas, one induction, and one Viking wall oven and two Viking warming drawers. My wife absolutely loves the wall oven because they’re French doors, and she’s short. She’s burned herself on oven doors trying to reach into the oven to pull things out and so those French doors are phenomenal for short people because they can get right into the oven without having to reach over the door when they open the door down in a conventional oven. Ive already recommended them to a couple of friends that were remodeling their kitchens. I even told them where to go and a couple of dealerships that I worked with that gave really good pricing.

Fan on stove was extraordinarily noisy: Viking sent a local repair company to assess, and on their recommendation a new fan was provided and installed. All very smoothly and well done. We are very satisfied that Viking backs up their warranty!

Weve had issues with our Viking refrigerator coming with a leak in the line, so it wasn’t very good. They sent a product that didnt work. We had to have them come out and repair it right away before people could even move into the house. We were selling the house. I called Viking, and then they set me up with the two people that work on Viking in the area.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

We did a lot of research online so that’s how we figured out Viking is a good brand name. I like it. We bought a whole set of Viking. We have the fridge, dishwasher, hood, stove, and microwave. I like that the refrigerator makes ice pretty fast because I like to drink something cold. It also has a separate compartment for different sizes like for fruits and vegetables. I also like that I can take everything off to wash it. It’s very easy to clean. But then when we called because the fridges icemaker was not making ice, I haven’t heard back anything yet. I got it from one of the distribution partners so the date might not be within the warranty. In the end, we read out on my manual and tried to defrost everything and now it works. That means the quality is good, but in the end, they could never resolve anything for us. We just figured out and did everything ourselves.

I went around to a lot of different stores, saw the different functionalities and I liked what Viking had to offer. The range has a great quality. I like the burners, the burner heads, and the way that it looks. I like that youre able to proof the dough in the oven. I also love the French door oven option that Viking has. Their team has been great too. I had an issue with my oven and I got it resolved pretty quickly so I was very happy with that as well.

We did a kitchen update through a local company here in Columbia called DKB Kitchen Design. As part of our package, we had originally purchased a GE refrigerator. We had real serious problems and couldnt get any satisfaction with the GE refrigerator. We went back to DKB and explained the problems we were having and documented it for them. They volunteered to take our problematic GE refrigerator back and trade for a Viking Refrigerator. The Viking refrigerator has been doing the job but if I had one issue to complain about, it’s the icemaker. I tell our guests not to put a glass under the icemaker because the ice comes out so hard that I’m afraid it’ll shatter the glass. I contacted Viking about that at first and I got some cryptic response about how we can have a serviceman come out and look at it. And I told them I don’t think a serviceman can change the design of the icemaker. But other than that, weve had it for a year now and weve never had service issues unlike with the last GE refrigerator. It also matches all the other Viking appliances that we have. It does what it’s supposed to do.

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

I previously owned a Viking when we remodeled my kitchen. I really liked the product, but not this time around. Everything that weve ordered, theres been something wrong with it. It took us six to eight months just to receive the product because it was on back order. And then when we received it, it was damaged. We had to deal with the company we bought it from going back and forth, and it took another four months to get the replacement. They kept pushing the buck. I kept getting transferred, making calls and I wouldn’t get a callback. It was poor customer service. I love the older Viking, but I dont like the new one. Its not the same quality. My old range was great to cook on and bake on. The one I have now sometimes turns on, and sometimes it doesnt. Also, my refrigerator has been down since before Christmas and the parts have not come. I had to throw all my groceries away. So, Ive had nothing but bad luck. I just finished talking to Viking yesterday to find out how soon I can get my stuff, and the gal was very nice and helpful. And shes pushing things forward, so I really appreciate that. But I would not recommend Viking.

We were looking for a range on the higher end, more top-of-the-line, and there were only a few that we looked at, but we chose Viking Ranges for the reliability. I liked that they were manufactured in the U.S. However, Im really disappointed because we cant get someone to come and help fix it. Ever since it was installed, its been running really hot. We have liquid propane and weve already had three people come out and look at it because I love to cook, which is why we invested in the stove. Im the only one who can cook on it because its so hot and cant get to simmer. Its low is boiling and theres no way to get it turned down. We looked at it and it said that it came already pre-configured for liquid propane and theres no adjustments that can be made. Its really frustrating and were stuck with it. I even went online and registered that I got the stove. The last repair person a couple of weeks ago said that there’s nothing they can do. We thought we made a solid purchase, but we’ve not been happy with it at all.

We owned this place for seven years. After five years, we noticed that the refrigerator would hardly ever shut off and the alarm would go off daily, then it went up to twice a day. We were having problems keeping ice cubes. They would melt, would stick together, and then everything would have a lot of moisture within the freezer area. It got to a point we could hardly keep frozen items in there. A.B. May, the company we got a contract with who service Viking, came out, looked at it and said, “You don’t have a good seal. It could be where the refrigerator itself is a little wavy, so therefore, you can’t get a good seal.” He recommended I just go ahead and not keep trying to put parts back into it and fix it but get a new one instead. So, we did. We went close to a year dealing with the alarm problem. In the last six months, we couldn’t keep anything in our refrigerator while they were trying to figure out what was wrong. When we went and purchased a new one, they pulled the old one out and I saw this big, rusted-out area in the back of the refrigerator. I called Viking at that time and talked to one of the experts in the technical part of it. I asked him what would the cost be if it had this rusted-out area. He said, “It would cost you having problems maintaining the temperature in your freezer department, and you’d have more moisture in there. You wouldn’t be able to really keep anything frozen consistently.” I said, “Well, that’s exactly the problem we had for a year.” Nobody pulled it out to look at the back, obviously. They just looked to try and figure out what was causing with the seal, including the company that is recommended by Viking here.I passed that information on to customer service and I said, “Here’s what our problem has been. We had to go buy a new refrigerator because of this. The whole complex here has Viking in it, and our neighbors refrigerators are working fine.” So now, I submitted all that to the claims department and I didn’t hear from them. I sent another email asking customer service what is going on because I was told, it was passed on to claims. Somebody from claims then got back to me and said, “We need the photos you’re talking about. We need the service repairs.” So, I said, “Customer service said that was all passed on to you. It even had a service number. I have not heard back from them.” So, I’m not very happy with Viking because Ive not been able to get the response I need from them. Im to the point where if I don’t get a response, Im going to start posting those rusted-out pictures on social media. We have the double ovens, microwave, dishwasher, everything is Viking, that was why we went back with the Viking refrigerator again. I’m very happy with the new one. It’s working like it’s supposed to. But the problem is the old one. Ive had it for about 10 years. And for a year, we were very inconvenienced. At least I can get a goodnight’s sleep now. I don’t have to get up in the middle of the night to turn the alarm off. I even called Viking and wanted to know if there was a way I could disable it and they said no. They said that we can’t disable it. And the only thing we can do is if we leave for a vacation. They said, “You’re just gonna have to unplug it and it’s the only way.” Because we didn’t want it beeping all the time. It would drive the neighbors nuts. So, I wouldn’t rate their service very good, not from what I was being told.So far, it’s been tough even getting anybody to communicate back to me. Every time I called in and asked about what I could do, the customer service people would always transfer me to somebody else. But when we couldn’t keep the temperatures in the oven, A.B. May came out and replaced the circuit boards. They were great. We just recently replaced the hinges on one of the oven doors because it wouldn’t even shut tight enough to turn the light off. And when they put the new hinges on, it’s now working as it’s supposed to.

We bought a new house with all new Viking appliances. I was excited as Id always heard good things about Viking. Never will I have another Viking product now that I have actually experienced the quality, and have dealt with their customer service department. As for the microwave, it was only five years old when it caught on fire. Enough said.

It would take days to fully explain all of the trouble weve had with our Viking refrigerator and freezer. They are both about five years old and have been nothing but trouble. The first freezer was deemed a lemon and was replaced just before we purchased our home. The replacement freezer has never worked properly. Over the past year, I have had the local repair company at my home about a dozen times. My children are familiar with the man. They greet him by name; we even got him a Christmas gift! That is how familiar we are with the repairman.Last March, the refrigerator stopped working. It took over a week just to have someone come and diagnose the issue. Then, the part we needed was on back order. We were without a refrigerator for over a month. As a wife and a mother of two young children, you can imagine the problems this caused. Once it was repaired, it worked for a few months, until we began having issues again in the summertime.We also had an ongoing issue with the freezer developing a sheet of ice on the back wall. On December 18, 2018, we had the repairman come for the issue with the ice in the freezer (I think this was his fourth time coming for that particular issue), as well as an issue with the refrigerator developing a sheet of ice behind the drawers. Each time we have one problem repaired, a new one comes up. I actually called Viking Customer Service and spoke in detail with a representative on February 12th. I explained that we had been without a refrigerator since December (in addition to the ice developing, there was another issue that caused the refrigerator to stop cooling). The part needed to repair this problem was on backorder. She was very kind and helpful and assured me she would return my call within 48 hours. I have yet to hear back from her.The cost to replace the refrigerator and freezer is over $20k. The fact that we have an appliance that is that expensive and it rarely functions properly is absolutely ridiculous. I would happily purchase another brand, but nothing is the same size as the Viking. Therefore, were looking at having to renovate our kitchen and change the cabinets to accommodate a new refrigerator and freezer. I had a sliver of hope after speaking to the customer service representative, but now I know that was too good to be true. Not only are the Viking products unreliable, they dont care about the consumer.I have never been so dissatisfied with a product or a company. I have spent countless hours on the phone with the repair company and days at home waiting on service. Ive wasted money on the repairs, not to mention the obscene amount of food, both refrigerated and frozen, that Ive had to throw away. I honestly cannot believe they are able to get away with selling these products.

Ice maker has failed on 36 french-door bottom-freezer refrigerator, which is insane as the fridge is less than 4 years old. This is the second time we have had issues with the ice maker; the first time was a blocked water line that cost us hundreds to have a tech fix. Had a technician come in and look at it today (05/24/17), and he estimated $850 to replace failed ice maker unit ($240 labor, $555 materials). More than frustrated. Emailed Viking customer service via their website. Hope I get a timely response...

As a very dissatisfied and disappointed Viking customer, I would never recommend the product to anyone. I have often said to anyone who listens that our Viking kitchen appliances was the worst purchase we ever made. We have had more repairmen here to work on the highly touted Viking appliances in the last 6 years than in our entire 40-year history of home/appliance ownership. It is a joke. We are currently waiting for the Viking repairman once again to come fix the refrigerator to hopefully stop the leaking that is damaging our hardwood floor. If I was independently wealthy, I would throw them all away; but Im not. We made what we thought was a wise investment that would last us through retirement. Im sure we will end up replacing all at some point when Ive lost all my patience. If I do a Pinterest, it would be labeled Stay away from Viking far, far away. There are much better, more reliable, less expensive products. Viking beauty is only skin deep.

We went to Best Buy and we decided to buy a Viking refrigerator as I had heard that it was the best product in the market. Weve also had a Viking stove for 10 years. However, the refrigerator we got stopped working one day. It was not freezing. I called Viking and they sent me a company to do the service. They needed a part as there was something wrong with the motor. Now we’re still waiting for that part. So far, we havent had good experiences with the equipment we bought from Viking. The dishwasher we got was a problem also. Now I have to pay $500 because the motor went bad.

I owned a 4-burner Viking range back in 2005 and they were good. When we built our house, we tossed back and forth with other ranges. But we went with Viking once again. I couldnt settle for something else and it seemed like I was settling if I got something different. I like the different top for the broiler. We use it daily and were very happy.

We wanted high-end kitchen appliances so we were looking at either Viking or Sub-Zero Wolf. We wanted to make sure that all of our appliances match so we went with Viking. Weve had the range for about a month now and so far, no issues. I feel like its pretty high quality, although when I put it on simmer or very low heat, it tends to lose the flame, so it is hard and I have to really adjust. I cant go all the way low or it will flame out, and it halts my cooking. Other than that, were happy with the oven. It definitely feels sturdy from the knobs to the door. It seems like its well put together so I appreciate that. I havent had issues with cooking. It seems to have a pretty strong flame and for everything that we are using it for, it is doing the trick. The infrared boiler is really nice. I just have to get used to it because it would get very hot. We burned a couple of things and we realized how powerful it was.We had an issue with the fridge. The right door that has the little piece that is supposed to move when shutting it so it can go in wasn’t lining up with the tracker thing that pushes it outwards. They came out and fixed that. Also, the top piece of the microwave wasnt put properly, so we just had the guy who was fixing the door do it as well. Overall, I am happy and I will definitely recommend Viking.

Four years ago we bought Viking appliances and Christine, the Stephen King creation, took over the dishwasher. One replacement and 4 repairmen later, blowup. From my wifes FB post: We had a little post-Christmas surprise today... the Viking dishwasher backed up, flooded our newly refinished hardwood floors, newly painted basement and new carpets. You could of water skied through our kitchen this morning. Then the laws of gravity took over and you could have water skied though my downstairs office. Guess what the Viking Distributor is getting for a New Years present... I hope he has a big, solid and waterproof desk!

Ultimately, everything with Viking went well. It was kinda frustrating there for a little while. It was tough to figure out who I should be dealing with because they do their service calls through another company. It was confusing to know how I should be kinda contacting. I bought my range from an appliance dealer where in the book that came with it, it said, “You have a two-year warranty from date of purchase.” And so, it was within the two years. I submitted to have it serviced and they said it wasn’t valid because it was more than five years after the manufacturing date. I had to really fight multiple people on that. So, it was kind of a pain. But they said, “You know what? We squared it away. We figured it out.” And they honored it and then they came and eventually serviced it and its working great now.The issue was the fan that removes the heat away from the oven was faulty. So, it wouldn’t get rid of all the necessary heat and it would get too hot in that area, and the safety mechanism would shut off the oven. It couldn’t be above a certain temperature for more than like 30 minutes or it would shut itself off because the heat wasn’t being taken away efficiently enough.The oven itself is great. Even the fact that it broke, I understand things happen like that. It was just a pain dealing with their customer service. It was really frustrating. And one of the reasons I bought it was for that warranty, and then when I thought they weren’t gonna honor it, I was not happy. But I love my Viking. Its accurate, it does everything I need, and it looks great. Everything about it is great. So, I really like the oven.

We love Viking and weve always wanted one due to their reputation. Weve had two ranges thus far, one in Sag Harbor thats 10 years old and one bought more recently in Michigan. Our Viking ranges cook well and thus far, the grill on top has been our favorite feature. Its convenient in the wintertime when we can use it instead of going outside.

My Viking Range was in the home when I bought it. The stove is fantastic except when you need something repaired, it takes them forever. The handle fell off so the whole door had to be replaced. The stove was under warranty and Viking responded quickly but it was hard to get the repairs done. My electric door is on backorder and when I asked them about how long the backorder was gonna be, no one could tell me anything. It was a breakdown in communication and they won’t give me the actual number of the Viking warehouse. I can call Viking customer service but I cannot get Viking warehouse to find out where they were gonna ship or when I could expect to get it. That has been going on for three to four weeks and it’s way too long for the price that I pay for. I cook every day and I love the way the range cooks but it’s all a racket because the stuff should not even be falling apart like this. I couldn’t even use my oven. I can use the stove but I can’t risk making the door work because the glass may actually fall. I knew about Viking before I moved into my home. It is a good brand but it’s way too expensive what I happen to go through for repairs. I also have a Viking refrigerator and the handle came off. They said they would have to replace the whole door for $500 and that part was no longer under warranty. So we Gorilla glued the handle back on and it was pretty good. Viking does what they’re supposed to do but when I need a repair, it’s awful.

Viking is a popular brand. I’ve owned another Viking stovetop. So, when we moved in to this new house, we put Viking in everything. The quality is great, and it was part of the reason why we bought it. I like that our range works. It does everything that we’re asking it to do. It’s what my wife wanted. It cooks great egg, and then cooks everything else fantastically. I’m very pleased with everything I got from Viking. It’s my second go-around to buying Viking appliances and it probably won’t be my last.

Viking is a good brand and its the top of the line range. The dealer was very good, I like the stove and Im very happy. On the other hand, I called Viking because I had problems with my range and my ice maker. They re-directed me to a repair company located in Huntington Beach, close to where I live. Im very unhappy with that company. If Im the only one complaining, maybe its bad luck, but if there are other customers that are complaining about that repair company, Viking should use someone else.

Some of my relatives have Viking. So, Ive always said that when I bought my house, I was going to buy Viking because Ive heard good things about it. I love the way that it looks and the quality. And now, I have four different Viking appliances. I love the high-techness of my refrigerator. I like the durability of the range, it’s a 5 burner with two on the sides and then the long one in the middle. I like the quietness of my dishwasher. And my microwave, it works so well. The Viking dealer was also great. We found them online and we priced around. They gave us the best deal and free shipping. So, they were awesome.

Please dont waste money on any Viking products! I have had two dishwashers in the past 10 years that fall apart and no longer work. I also have Viking fridge. The drawers broke, builds ice in the bottom of the freezer every few weeks that you have to hammer away to get the door to shut, and have replaced the ice maker twice which no longer works again! I buy bagged ice to fill my ice maker. Viking products stink.

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

Our new house came with the upgraded package of Viking, but the range never worked. The stove wouldn’t light and we couldn’t keep it lit. It took us almost a year of repeated people coming out. We couldn’t get it right and it was because of multiple things. When they put it in, they got the wrong backing and it took three different people just to get that right. It was a huge relief when Viking replaced the stove for us. I like the stove, but when its on the blower is so strong that I can’t put a low heat on my stove top. If I have the oven on, I can’t put low on the burners because the blower blows into the burners. The repair people that we had were polite and professional and I dont fault them in any way. It was one of them that helped me get the new range. But Im disappointed and I will never buy a Viking again.

We were looking for those high-end ranges and we looked at the model. We liked the self-closing feature the most and the other brand name didn’t have it, which was why we chose Viking. The quality of the range is not bad but it doesn’t have a lot of features. Compared to my old one, which is about $3,000, the Viking range doesn’t have a timer, a warm-up feature and a clock. We had an issue with it in the beginning but we asked for service and the guy fixed it for us, but I don’t know if it is a strong range. Also, once I roast or bake something, the grease spreads out and I have to clean the oven very hard every time. Mine is a 7 Series Viking Range and it doesn’t have self-cleaning, but my old one has that.Some repair people come with knowledge and some have different opinions. I did not buy the Viking refrigerator from the same dealer, so I did not register my refrigerator but they have a warranty for 10 years. The handle came off after less than a year of using the refrigerator and it did not come with any instruction to fix the handle but I figured out how to fix it. After I fixed it, we saw something wrong with the Viking Range. So, we asked the guy if they have a special tool for that or just a screw. He said no but I figured it out myself.

We wanted matching appliances but I didnt want a built-in refrigerator because it was too much money. Viking had the other type of refrigerator and that worked for us. The quality is good and we like it.

Viking Ranges are pretty well-known and when I went to a showroom, I saw a one on sale that I liked. I thought about the one that was in my friend’s new kitchen which she really liked, so I thought I would try it. I like the range. It’s a good product and the middle shelf rolls out very well. I have a Viking dishwasher as well as a microwave and everything’s good about the microwave but the dishwasher did not work right from the start. I had it repaired, but that was questionable.

We were told that Viking was the second best among appliance companies. We couldnt afford the best, which would be Wolf. Wolf wouldve been probably double the cost. Viking had good reviews and their products look good. We went to Trail Appliances, the distributor, and the salesperson showed the Viking products to us. We liked the products and bought several appliances in the same make, including a gas stove, convection oven, and dishwasher.Trail Appliances tested the refrigerator before they left. There was a problem with it, so they didnt install it. They replaced it immediately. It was really good that they tested it. Other dealers just put the appliance in, then you find out that it doesnt work. So far, the Viking refrigerator that we got is really good, and Im happy with it. We like its looks. Everybodys complimented me on it. It works better than my previous refrigerator. I like the excellent ice maker. Well need that in the summer. The good thing about it is that it keeps fruits and vegetables for a couple of weeks, especially fruits, compared to my previous fridge where Id have to throw it out in three or four days.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.

The home that I bought came with a Viking range. It cooks evenly and its quality is really good. Its a great product and it makes cooking enjoyable for me. Their customer service is also top-notch. I had a small issue and they took care of it quickly.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

We just received a new Viking VDR5486GSS $13,419 dollar 48 Inch 5 Series Stainless Steel Dual Fuel Freestanding Range and we can’t even use it. Right from the factory it has two left the burners that leak gas, a main door oven that’s out of alignment and can’t be realigned as per service tech and a middle support piece that was missing screws and bent in. Called Viking and they are closed until January 2 which has ruined our Christmas and New Years plans. Then the 3rd party service company that does warranty work ** says the part will not be in until February yet the Viking rep I spoke to says all the ten parts are in stock but their company is closed until January 2nd. Customer service was nice and tried to get the parts expedited but failed to tell me that the 3rd party service provider needed to put the order in before 4:30 pm on Thurs Dec 20 because they closed the warehouse on Dec 21st.We just tried to bake biscuits in what is supposed to be the only working part, the oven in plain old bake mode. The top heating element comes on which burned the biscuits. The user manual shows that only the bottom element is supposed to come on. Extremely disappointed in this product and I just want to throw it in the trash as that is where it belongs. Something that costs $13,419 before tax should not have these rudimentary quality control issues. The Viking employees that built this trash should be ashamed of themselves! I can get a better quality product from the Big Box stores for a fraction of the cost.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

I like Viking and the quality of the stove. Ive been using them for years.

I bought a Viking Induction Range and dishwasher in June 2010 and the left side burners do not work now, May 2012. On August 12, the new parts needed to be replaced again. This piece of junk is putting Viking products mildly. I threw out the $3,000.00 dishwasher after the fire (in the dishwasher) and bought Miele. I’m thinking of doing the same for this one.

My niece purchased a home with a Viking refrigerator under warranty. Freezer stopped working. Repair person said the parts are covered by warranty, but the labor would cost $1800 to repair the freezer!!! I have a 20 year old subzero that has only had to have the fan replaced...a $100 part. I have read over the complaints and Viking is a below standard fridge.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

I wanted to get a Wolf Range, but my brick vent was one-quarter of an inch too big. We tried to shave it, but it wouldnt work. It had to be a 60-inch range so I went online and found Viking Ranges. They had the features that I liked, specifically the grill, the griddle, and the two separate ovens and convection current. Ive had it for a month now and its been great. I bought it from Texas Appliance and they handle the Wolf, Thermador, etc, but Viking has the best features. The racks in the oven automatically slide, unlike all the other ones where I had to pull them out. I also like the burners because they catch whatever we spill so it doesnt fall inside and its solid. The last one I had was from Garland and the stuff would drip through, so we had to lift everything up to clean it out. The quality is excellent and its worth what I paid for.

The customer service reps at the Viking dealer were excellent. I needed a part and I called them, and they sent it right out. We just started using our Viking range about a week ago and my wife loves it. We can control the flame more precisely. She is also gonna cook more, which makes me happy. The quality of the range is excellent. I would recommend Viking.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

I’ve called Viking Range several times for various questions since we bought a house with a Viking built in refrigerator. Unfortunately, the previous owner did not leave any of the user manuals behind and unable to locate the model & serial numbers. Hope from customer service and Stuart from the service side were a huge help. I was able to find out when my refrigerator was made and some of other mechanical information I needed. Our refrigerator is just over 20 years old and beautiful. Love the simplicity and clean lines. I would never have gotten this type of support from any of the mainstream appliance companies which I have tried in the past with other kitchen appliances that I have owned.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

We read a lot of reviews online and researched, and we really like the Viking Refrigerator. Its brand recognition and quality made me choose the brand over their competitors. We ordered the one through Best Buy and when the delivery company damaged our door threshold, Best Buy took care of it. They fixed it and made it right. We found that the refrigerators compressor was louder than others. Still, it didn’t bother us as it was consistent with the reviews online. We like how our refrigerator is working and I favor its drawer freezer.

Ive had previous Viking appliances. Im happy with the refrigerator that I received except for the freezer which was delivered dented. I went to the dealer because as they delivered it, their reps also noticed that it was dented. The replacement came and it was dented too. Im waiting for it to be replaced since September. Other than that, the refrigerator has been great. They just need to pack their refrigerators better in case there might be an issue.

A Viking fridge was part of our home purchase. We were able to pick out the refrigerator that we prefer within some limitations. We could pick the fridge with or without the ice dispenser on the door but we couldnt really change the size because weve already locked in the design of the cabinet. Still, we had the option of picking one from three different vendors. I like the size and the overall layout of the one we ended up with. The quality of refrigeration is okay, however, theres a lot of temperature differential within the interior of the refrigerator - the top shelf might be 34 degrees and the bottom shelf might be 41 degrees. The reason I know the temperature now is because the temperature that it was set to wasnt anywhere close to what it actually was. Hence I bought a little wireless thermometer that I could put in the refrigerator to tell me in real time what the temperature was. Just from putting that in different places in the refrigerator, I found that theres more difference in temperature than I wouldve expected. I havent worried as much about the freezer although we had a number of service issues. With these service issues, it took three or four service calls to finally get the problem sorted out.

I had heard about the Viking range at the culinary school, and I got one because I really liked its performance. Ive had my Viking range since November and its really good. I like the open burner and that it has the two ovens, and I love to work with the griddle. But it was actually pretty rough with the team at the Viking dealer where I purchased it. I bought it from the website and they dropped it off, but they didnt install it, and it was here lying in my kitchen without the feet for a few weeks. I was going back and forth with them on the phone, asking them to come and install it because its a heavy range and I couldnt install it myself or with my husband. I remember that I was preparing this huge dinner for Thanksgiving with my family and we just ended up going to my in-laws house. Finally, they installed my range in the first week of December, almost four weeks after it was delivered. Despite that bad experience with the delivery, however, I will surely recommend Viking. The experience I had with my Viking range was amazing. Everybody said theyre very impressed with my range, and I love it. I love to cook and bake in it.

I love my Viking range and I am happy with it. The range is of high quality. The Viking’s team was great at getting the people to fix the little knick-knack that we had with the door, and they were pretty good.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven. Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners. Its just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

We’ve had Viking equipment in previous homes then we bought from them again and got a Viking refrigerator. Its good quality and it works. It’s doing very well and also looks good in the kitchen. The Viking dealer we got it from was very cordial and very easy to deal with. I would tell others to take a good look at Viking Refrigerators.

I’ve been a Viking fan for quite a while when I lived in Chicago. There’s a place up there that sold a lot of Viking products, and I used to see them on display. And I figured if I ever remodel, I’d look at them again, which I did. And I bought a whole Viking kitchen. I dealt with their distributor Elite Appliance, and they were really great. Brian, the sales guy, was really good, very detailed and he answered all my questions. I got a great price and we bought the refrigerator, the 36-inch stove and I ended up getting the Viking dishwasher for free. So, that was a plus.The refrigerator has been installed and we’ve been using it for about three weeks now. I like it a lot. I like that it’s got a lot of lighting in it when I open it up. And the separate drawers for different temperature controls seems to work well. It’s counter-depth and it’s got a lot of room in it. I also like the lower drawer freezer and the sliding shelf. And now, I got an icemaker that works again, so I like that too.

We purchased a new home and we told our contractor that we wanted Viking appliances since I had rented an apartment that featured Viking in the kitchen years ago. Price-wise, its reasonable and the quality is outstanding. I like that its very spacious. I had that issue with a refrigerator that I previously owned, as all of these newer refrigerators dont hold that much. I also like the new space for pizza boxes and party platters. But I was disappointed that there is no water dispenser in this model that I have. Also, for some strange reason, it makes a noise even though the door is closed, and its unclear why thats happening. Overall Ive been very pleased. Its a great combination of affordability and quality, and I would certainly recommend it to anyone looking for higher-end appliances.

I have some friends who have Viking at their home and Ive heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.

Im an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.Ive had some difficulties with dishwashers too. Its not so much the quality of the manufacturing as it may be how they were installed, unpacked. Some of the soundproofing and gasketing on the bottom of the dishwashers have fallen off. Theyre also a little too high tech for our residents. We had people do a lot of research on how to use the dishwasher.

4 to 5 years ago we bought a Viking dishwasher to replace our other one because we couldnt stand the noise. This one was quiet at first and ran pretty good. After the first year it left the dishes wet and ran for four hours. But first we had to reset it five or six times to get it to even run. Today we are buying a Bosch. The Viking caught on fire today and lucky for us it threw the circuit breaker before it got out of hand. Never touching a Viking again.

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

I bought my Viking refrigerator from AJ Madison and they were very nice and very helpful. They answered a lot of questions I had and I was extremely happy with them. I liked Vikings looks and professional-grade. The quality is okay, but there was an issue. There was a dent in one of the refrigerator doors. Im trying to get that thing sorted out but its still not been resolved. Ive been emailing service at Viking and its been almost three weeks but its still not been taken care of. After spending $12,000 on a refrigerator, I would expect a little more response.

I went with a five-piece Viking appliance package for its price and the brand reputation. I was able to get the five pieces that worked best for me at that time. However, I found that Viking appliances as a whole are very simplistic. Its great in a refrigerator, but not so much in some of the other appliances. I had Jenn-Air previously and their appliances just had more features. But for refrigeration, it just needs to keep cool things cool and frozen things frozen. The refrigerator is the Viking appliance that we have that I like the best. It’s nice-looking and seems to be doing what it’s supposed to do. It also has a good amount of space. The lighting is nice. The shelf assembly and the drawers are all great. The refrigerator is working out really well.

My sister had a Viking refrigerator and I got myself one but I have had nothing but issues. Something happened right away to the first unit I received. I fought with Viking for over a year and a half about it. They kept having repair people come in to fix stuff but nothing worked. I had to buy a new unit that they supposedly gave me a 50% discount on. Then, when the unit got in, it was dented. It took them four months to reorder and fix the part. Then, the icemaker didn’t work, and I lived without that, on a brand-new fridge for another four months. Where I live, there is only one company that could fix a Viking. They don’t have enough people and that meant that every time they order something, it took weeks to get somebody out here. That company doesnt have the workers involved. Theres not enough support or backup people that can fix these things and nobody thinks about that. When you buy a product, the service department has to come from another state to fix it. Then, if that company wasn’t good, you’re stuck at their mercy. They keep taking their time and they don’t know what they’re doing. So, I’m not happy at all. I would never buy another.

My wife wanted a Viking range and the purchasing process went smooth and fast. The quality is great. The only thing is the door hinge of the oven is a little weird. It keeps on popping out and I just pop it back in. I dont think its to the quality of Viking but I never reached out. I don’t think theyre gonna give me a whole new door hinge. Besides that, everything else is perfect. It works great.