Viking 36 Bottom Freezer Refrigerator - Do Not Buy!!! My refrigerator was installed 5 weeks ago and for the past 3 weeks the control panel will go blank and it stops cooling in freezer and refrigerator. Randomly starts cooling again then same thing happens. Called Viking who referred to their Orange county repair service which took a week to get out and be told it didnt have a dedicated fuse. Well we had our electrician come right out and yes the refrigerator does have a dedicated fuse drawing the proper amps. Called Viking service company and sent pictures of electricians readings and was told they would speak to Viking. Didnt hear back, another phone call and girl I sent pics to is gone until Monday... Viking is closed and I still have a non-working refrigerator. Horrible service, horrible product.

The Viking Refrigerator just came with my house and I dont really like it. If it were me, I would not have bought that one. I dont like the fact that I have to open both of the doors just to get something from the long drawer at the bottom. That drives me crazy because we had an old fridge that I didnt have to do that. I also dont understand why it doesnt have water in it. I dont know if thats an option I could have had, but this home did not come with that in it and its a nice feature.

The French door refrigerator we bought in 2017 has been a disappointment, After 1 1/2 years, the freezer door handle literally fell off. Viking denied it was a defect and I had to pay. Got the wrong replacement water filter and they wont exchange. Customer service sucks! Pay the extra and get Sub-Zero.

Ive always looked at Viking over the years and said it looks really cool. Our range looks so powerful and it performs great. We went from a Profile GE, something that was 15 years old, to this. Its fantastic and we love it.

I like my Viking Range very much. I like the design and the ruggedness, and just the reputation they have. My favorite feature of my range is the six-burner top. I had one service call under warranty on it and it was a very simple and easy fix. If I ever move, Ill buy another one.

I have a 36 Viking refrigerator with the freezer on the bottom. Generally it does what its supposed to do -- keep food cold. But its rather noisy. I can hear it running in the next room. The refrigerator door has an annoying tendency stay open; it has to be closed with a deliberate push or it will swing wide and bang into an adjacent wall. I assumed it would be a simple adjustment to rebalance the door so that it would close with a slight nudge as most refrigerator doors do, but a Viking repairman said there was nothing he could do to correct the problem. The ice maker has also been troublesome. There is a thin metal bar that senses when the ice cube bin is full and shuts the ice maker off. The same bar also acts as a manually operated switch to turn the ice maker back on when more ice cubes are needed. However, the bar is rather flimsy and has a tendency to come loose from its socket, with the result that the ice maker runs continuously churning out buckets of ice cubes with no way to stop it (echoes of The Sorcerers Apprentice) other than by turning off the water supply -- not very well engineered.

We bought a home that was completely renovated three and a half years ago and the decorator and contractor chose all Viking appliances for the home. We have a wine refrigerator, regular refrigerator, dishwasher, microwave, wall oven, range with a small oven, big oven, hood and stovetop. We have had a couple of issues with the big refrigerator we have. The first time, the meat or vegetable drawer at the bottom of the refrigerator section froze and ruined the vegetables, and we had someone out a couple of times to look at it. Finally, they said there was nothing they could do to fix it, so we increased the temperature for the overall refrigerator. It’s keeping the vegetables from freezing but the refrigerator is not at the suggested temperature. Also, the hinge on the bottom right of the refrigerator has gone bad and the door squeaks when it opens and closes. But I like having separate drawers. It’s a great idea as long as it works the way it’s supposed to. Over the past week, we spoke with a gal named Veronica in customer service and she was great. We would have been normally forwarded to the warranty department but they were closed, so Veronica took the initiative to go to her supervisor and we were well-taken care of. That’s why we would buy another Viking appliance. I didn’t think the squeaking would be a big deal to fix but they have to put a whole new hinge and it costs $800. Viking is coming to fix it and they’ve been great about it ‘cause we’re just outside the warranty time. Everybody at Viking has been very good so I don’t mind if things go wrong if the company takes care of it. They haven’t come to fix the refrigerator yet, but Viking is doing a great job at taking care of the customer and that’s the most important.

Our Viking built-in refrigerator door fell off, on top of my 8 year old son. The hinges that broke were actually the replacement hinges that were given to us by Viking after the initial door hinge recall in 2009. The replacement hinges were only in place only a year before failing. Has anyone else had a replacement hinge fail?My 8 year old sustained some minor injuries. The door, which weighs a couple hundred pounds, damaged my tile and also dented one of my ovens. I am now without a refrigerator as I will not allow the door to be replaced a third time.

I hear about Viking Refrigerators everywhere. I hear about it online, I talked to people that bought my appliances. I go to the store and they show me the good one. I liked Viking for the size and the quality of the way the freezer was put together. It doesn’t have all those get your cherry coffee or pressurized in 12 different ways because those were the things that always break down and we don’t care about. Also, Viking has a good reputation. However, the stainless steel is impossible to clean decently and keep streak-free. It’s horrible. You can’t buy a good refrigerator with stainless steel anymore. It kinda breaks my heart. Also, the fridge gets too cold for gentle stuff that you put towards the back where the cold air comes out and that’s always been an issue. I thought it wouldn’t be with my fridge, but it is so I just raise the temperature.When the fridge was installed, I had Viking come out because it was making too much of the little gurgling noise that it has a reputation for making and I felt it seemed excessive. An authorized service representative came out, played with it for about an hour, pulled it out, plugged and unplugged it, couldn’t find anything wrong, then left. I then noticed after he left that the small panel at the bottom of the freezer was not reattached correctly and I was unable to do it myself because I was afraid I was gonna break it.I called the service people back and then they gave me a hard time saying that, “Well, the same guy that came out has to come out again. He can’t come out until after New Year,” etc etc. And I said, “But he didn’t do anything. I just need someone to look at this and reattach it.” He didn’t make any changes or any adjustments or anything that needed to be reevaluated or rechecked. He just plugged and unplugged it and said, “I don’t hear any gurgling noise,” and left. I didn’t like that. So I called Viking and said, “This is unacceptable. I don’t see any reason why someone can’t get out here quicker because nothing really was done.” Viking called the authorized service dealer who immediately called me back and sent someone out that same day which I very much appreciated. That was just excellent of Viking to do that.A second guy came out and it turned out that the freezer panel door was warped, and the thing at the bottom that didn’t attach correctly when the first guy came out., was damaged. All of that has been reordered and I was supposed to hear from them a week or so ago about coming out to replace those items and I haven’t. I’m still waiting to hear back from them, but their services were good and they stand behind the product.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

Had Viking stove top for 3 years without any problems. One day spilled about 3 tablespoons of water over a flame adjuster knob which somehow shorted the wiring inside!!! Then it seems in the entire Northwest suburbs of Chicago, there is only ONE Viking authorized repair service. So you guessed it... they charge astronomical prices. Went to a highly peer-rated appliance repair service that was a lot less costly. They stated Viking is slow as snails in giving up replacement parts unless you work through their authorized repair shops. Sure enough, its been almost 2 months without parts shipped. Dont buy Viking if living near Chicago.

We were trying to do a fixer-upper and we needed to renovate. Then, our realtor recommended Viking to us and we consulted with them. We went to a showroom in Reno, New Jersey and we also saw some from P.C. Richards. We did some research online to know what models we like then, we went to the showroom and ordered Viking. Their reps were all good as they know their products. We talked about what we wanted and they gave us a number of options and recommended all the different products. They gave us the pros and cons of each and the price point too. It was informative. However, we had a couple of issues. We ordered a professional range with a Viking label on it. So, we called the person and complained about it. Then, they sent out someone to fix it and it was fixed yesterday. Also, the LED light was not working on one of the double French ovens for some reason but the oven was working. The guy who did he fix said he would submit another ticket for us to order the part then they will come to fix it. Other than that, the quality of my Viking is good. I am happy with it and compared with Sub-Zero, which is one of the main competition, Viking has a good price. It is also well embossed.

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

I had a Viking cooktop before and last August, I had a Viking Range installed. Since I didn’t want all the electronics that most ranges have and wanted to keep it simple and fewer things to break, I went with Viking and it seemed to meet that need. I had a very good experience with the company where I got the range from and they were very helpful. I feel good about the quality of the range. I wish the oven was a little deeper but having the convection part, I love the depths of the oven. The range is working well and is easy to use, and a lot of my friends have Vikings too.

The unit that I have has the 18,000 BTU gas flame cooktop and the infrared broiler is super strong. But recently, the front right burner will take a few seconds to fire up. Also, weve been waiting for a couple of weeks now to get the mounting bolts for the microwave. We had our kitchen remodeled and the contractor demolition team cut through some bolts.

I read the review from C of Cleveland, OH Nov. 21, 2019 and decided to provide my own feedback. We installed a Viking Double Oven over 10 years ago and it stopped working correctly after 3 or 4 years. We havent been able to use the lower oven for over 3 or 4 years. It keeps giving a cooling error, then stops working. The Birmingham Viking certified service people have replaced several parts including the control panel. Now Viking is trying to say that it was installed incorrectly which is total baloney! Just an excuse from Viking to get rid of us. We made SURE the contractor and cabinet builder followed the specs when it was installed and the installation was approved by the Viking Dealer. So this $6,500 unit can’t be repaired? Spend a third of the price and get the same quality with another cheaper brand!

I purchased my free standing 30 Viking range early 2017. We purchased the range from Abt Electronics. The range was delivered with a broken knob. We replaced the range. The new range that they sent, has a loose screw in the fan, that would make loud noise when the fan was turned on. We contacted authorized service station Jags Electronics. They came and fixed the screw. The fan continued to make noise. They now say that the convection fan needs to be replaced. It is an expensive range, and we were expecting better quality of the range. Very disappointed with the purchase. I am not sure if the issue is with Abt Electronics - they sell defective pieces, Viking quality, Jags Electronics - that they are not able to fix the problem at one time. Very frustrated. Would not recommend the range.Updated on 12/02/2017: I had submitted a complaint about my range on Nov 11th. It has been making loud noise when Oven/Convection is turned on. The range was bought from ABT. They sent a defective piece. It has been serviced thrice by Jags Appliance Repair, and he has been unable to fix this. WE WANT THE RANGE REPLACED OR WE WILL TAKE IT TO CONSUMERAFFAIRS. We were told on Nov 16th that someone will respond and look into our complaint. It has been more than two weeks and no one has responded. I doubt if they even monitor the complaints.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

My husband was looking into a whole bunch of different brands and Viking was a little less expensive but just as good quality. Its been great and I like having all the space in it. However, Im waiting for them to call me back because the fridge and freezer arent side-by-side as the fridge is pushed back a little bit. Im waiting for them to contact us to schedule the installers to come back and fix it.

Faulty control board on Series 325 dishwasher. Two year old unit was no longer under warranty of course. No help whatsoever from Viking. Replacement Viking control board costs 4 times a Whirlpool board. Nothing special about Viking model other than the name. I will never buy another Viking appliance.

I like the efficiency and design of the Viking ranges burners up on the cooktop. Ive had two ranges over the years, and overall, the quality is good. Ive bought other ranges to try to save money, but they didnt measure up. So, when I was able to afford it, I bought my second Viking and I use it every day. And its wonderful. We just had a repair done under warranty to the current one that we have. It was an igniter, but it got totally handled for everything, and now its back in action. It took two weeks to get the part but the person who came to do the repair did a great job.

Viking seems to have a pretty good reputation. Also, I had a Viking stand-alone refrigerator before that I bought on sale and it was good for years. So, when I saw that they had a floor model sale, I took it as a good opportunity to upgrade. I got another stand-alone refrigerator and its interior design is nice and quite functional. It also seems solid and reliable, like the Viking refrigerator that I had before. Viking Support has been very good, too. When the dealer sent a crew who was not a certified installer and did an extremely poor job, I ended up calling Viking Support and that was when I finally got help. So far, I like the refrigeration part of my current Viking refrigerator, but Im not too pleased that its freezer. It is so noisy and on all the time, which is quite bothersome when it is in the middle of a kitchen or family room area. It did not occur to me when I had the smaller refrigerator that the freezer kicked on all the time. With this one, the compressor kicks on for a few times a day and when I open it, which I find unnecessary. Even in a cool day in Northern California, it would kick on and last for a long time. And I hardly use the freezer. I have called their technical support and the guy said that the freezer does that because it needs defrosting. But why would it need to do that all these times? I was also told that it’s normal, which I find counter intuitive when I hear the freezer cranking more often than I open it. So if thats really not a defect, then it is a very poor design.

We purchased Viking D2 line (french door refrigerator, double wall oven, cooktop and dishwasher) for our new home and we moved in in February 2013. We have had nothing but problems with these products. We reported the microwave in 2014 to the authorized dealer that we purchased from. The front fascia was coming off every time we opened the door. After over a year of dealing with Viking representative, he came out and glued the door back on. He glued it incorrectly and now the buttons are protruding into the sockets and the front panel is still buckling on the front. Since we did not have good luck with getting the microwave serviced, I have tried dealing with Viking directly on the rest of the products. Waste of time. Got a form letter response. The refrigerator bins have all broken, the ice maker gets plugged up regularly and doesnt make ice, the computer on the front panel of the refrigerator doesnt work and, consequently, the refrigerator freezes all of our fresh vegetables. The cooktop randomly doesnt heat, the top oven does not retain its temperature when there is more than one item in it, the dishwasher does not dry the dishes and doesnt clean them very well either. You have to practically wash them going in and then dry each and every one coming out.The Viking representative in my area is NOT customer service friendly and is difficult to work with. I have written two letters to Viking, contacted the place we purchased the appliances from multiple times and have gotten no satisfactory response. Now all of our products are out of warranty and no one wants to address the issues. I guess they dont care that I will NEVER purchase Viking products again. EVER. And, I am making it my mission to tell everyone I know not to waste money buying products from this supposed high-end products company. I purchased Viking thinking that paying extra for an American made product was important and that they would stand behind their products. Lesson learned.

My mom had a Viking range. I liked that it had the dual fuel and self-cleaning oven, so we got one too and we really like it. It is sturdy and seems very well-made, unlike some of those cheap or lower-end brands. I like all of its features. I like that the burner grates are individual, so they’re not so heavy to lift up. I saw that some other brands had only three burner grates or these were doubles, and I did not like having to pick up that heavy stuff. We went through Ferguson to buy our Viking range and they were great. We spent a lot of time looking into the range that we would buy because we just remodeled our whole kitchen and I’m hoping that our range will last for a very long time like my mom’s. I would recommend Viking.

I put in a gourmet kitchen so I wanted the best appliance, and since Viking is a well-known brand, I then got a refrigerator from them. We purchased it at Ferguson in Scottsdale and the gal who helped us there, Veronica, was very knowledgeable and she had great suggestions. Also, she knew what she was doing and I appreciated her input on appliances. I had a Sub-Zero one time, which I hated and I tore it up. On the contrary, I love my Viking refrigerator and the freezer. I love that my Viking is big and so spacious, and I like the soft-close drawers in the refrigerator.

We purchased a full suite of Viking kitchen appliances (gas range, refrigerator, microwave, and dishwasher), which were delivered on 10/1/2019. Since they were installed, all four appliances have required service. First, the insulated glass on the microwave door was not sealed properly, so condensation formed between the glass. Viking’s fix for this issue was a new door, which took over a month to get. The front panel on the dishwasher was damaged when it was installed, so it also needed to be replaced. The panel came with the microwave door about a month after it was ordered.The gas range - which is supposed to be the flagship product for Viking - also required repair. The oven would not ignite consistently and would fill my home with noxious gas that had to be aired out. (The service technician found that the ignitor was too far from the heating element, which is why the oven wouldn’t light.) There are no bells and whistles on this range, which I knew when I bought it, so one would think it would do the one thing it is capable of doing... lighting... and it couldn’t even do that without a service call. Now the refrigerator is sounding alarms randomly and indicates that our freezer is varying temperatures, as high as 55 degrees. There is no way to disable the alarm and it has taken more than a week to get a service call scheduled, which means my family has to endure this loud beeping that goes off all day and night. To make matters worse, we have a special needs child who is terrified of alarms so this has been particularly distressing to him. Due to whatever error the freezer is experiencing, the compressor runs so much that our food in the fridge is freezing. I have had to throw out a bunch of produce, like apples, pears, lettuce, etc., because of the extreme cold in the fridge. Given we have only had these appliances for two months and experienced problems with all four of them, I would say I am extremely disappointed in Viking’s quality. Their service has been terrible, too. Despite multiple attempts to contact someone at Viking who can help, we have yet to receive a call back. In the meantime, I’ve had to reach out to multiple appliance repair companies, the retailer where we purchased the appliances, and taken time off work multiple times to have the appliances serviced. Had I known how bad my experience with Viking appliances and arrive would be, I would’ve saved myself the trouble and money and purchased non-“professional” appliances!

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part. I tricked the oven to work; first by putting the broiler on for like 10 minutes then carefully turning the knob to the temp I needed it by, then preheating it for like an hour along with an oven temp gauge thing. But now, the oven and broiler are no longer working. I have a service call into PSEG to come and fix it. I asked them if they service Viking and they said that they will. Well see. I also have the issue with the caked on grease on the burners that no matter what I do, will NOT come off!I HATE this stove.

10 years ago we bought a 42 inch side by side frig. Service and repair began regular visits from day three and it has been a terrible experience. There are too many issues to list here, but if any one cared I would be glad to share the rap sheet. The original dealer was Sewell Appliance in Sandy Springs, GA and the service company was Hadco. One of the frustrating issues was that many of the diagnosis discussions did not make sense. Cause and effect, symptoms and solutions, etc. are not always rocket science. Many ill-fated service calls have been endured. Once again, details available upon request.We have lost contents several times and constantly put up with. High temps, iced up element, overflowing drain pan, on and on - we now have a small back up fridge plus TWO $160 freezers to rely on. I have no confidence in the Viking fridge. Im surprised they are still made. I curse the day we saved $700 by not buying a Subzero. What do I want? I would like to have a qualified Viking rep look at my service records and admit that this is not normal. In the meantime, I would never have a Viking product and am seeking ways to publicize my opinion until Viking would step in for some sort of acknowledgement.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

Our builder used Viking Refrigerators and weve had several issues with our refrigerator. Weve had to have it serviced at least three times possibly for it was freezing up. Nevertheless, weve had fine interactions with the service person. Fortunately, everything has been completed under warranty because otherwise, we would have been very upset.

Three years ago we built our dream home and in it we decided to go high end on all the kitchen appliances. Our oven/range and dishwasher were both Viking. In fairness to all reading this...I love my Viking oven/range. I got the 48 version with 6 burners and a griddle and two ovens. The only thing I regret about it is I wish I had gotten a larger griddle rather than two extra gas burners.So, that being said, I could not be more disappointed in our Viking dishwasher. It NEVER washed the dishes well and drying the dishes was also a big disappointment. We paid over $1200.00 for a dishwasher that not only performs absolutely horribly, but also has started to fall apart. Within two years (of course it broke after the first year because it only had a one year warranty) the L.E.D. displays have already lost half of their lights. One of the folding dish holders in the bottom section has already broken. And this is with just my wife and I living at this home, and for the first year it was our second home.I did call the company I bought it from even though it was out of warranty to see if Viking may actually come through and take care of it, but was told that they wouldnt. Elite Appliances in Dallas is who we bought it through. When Elite gave me the name of someone who could come look at it, the trip charge alone was going to be $125.00. When I inquired what he thought the cost to repair the L.E.D. display...well over $400.00.I am in the real estate investment business and have remodeled well over 100 properties. Ive used nearly every major brand you can imagine and the Kenmore Elite series dishwasher that I paid about 1/3 of the cost of the Viking in our previous home was much more efficient. Let me clarify. The Kenmore worked. The Viking doesnt. Avoid them. Overpriced and under performing piece of junk.

We bought brand new Viking appliances for our kitchen when we moved into our new house. And our experience with the Viking dealer was not too great. They weren’t too knowledgeable or overly friendly. They were just okay. We chose the Viking refrigerator for the price but the quality is poor. The ice maker didn’t work correctly and it makes a strange noise. In fact, we’ve had trouble with all the Viking appliances that we’ve had.

7 years ago we built a house with all Viking professional kitchen. We have had trouble with every appliance!! We are on 2nd refrigerator and 2nd ice maker and now the ice maker has died again. No repair in sight. First time the ice machine broke we were w/out it for 4 months! Hadco ruined the hardwood floors. Now we are without ice again. We want another brand ice maker!!

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

A Viking refrigerator was already installed in our house when we bought it about five years ago. The refrigerator was built-in and custom-made for the area. And then, the freezer is separate from the actual refrigerator so its got two separate doors. Though very expensive, Viking is a good quality refrigerator. In the last couple of months however, all of a sudden, our refrigerators cooling was not being controlled by the digital display. Its not working even if we tried to actually increase the cooling. So, the technician came in and put in some gas as a refrigerant. And then, he told us to monitor it for another week and if everything will be fine, it’ll remain fine. If not, there’s apparently a small leak somewhere. And then he also told us what it would take to replace the refrigerator if needed or if the same refrigerator has to be replaced with the parts.

We inherited our Viking refrigerator when we bought our house. I heard that Viking was a sort of a higher-end product. When we knew the house had Viking products in it, that spoke well to us. Weve had our fridge for about two years now and I like it. It works really well and Im pleased. But we had this unfortunate experience at outset with repairs that needed to be made for the fridge to be at my standard because I try to keep things really nicely. Im pretty careful with things. The previous owner, on the other hand, didn’t take good care of things. He broke the handle that fitted into the fridge and we paid to get that done. The drawer at the bottom of the fridge didn’t have a cover on it which I couldn’t believe. We had that one replaced. The people at Priority Appliances in Vancouver helped us out. They told us how to remove the grill and keep it clean underneath. I get weary of parts breaking and the cost of repairing them. The gasket that goes around to keep the door closed keeps ripping. We replaced it once and I don’t wanna replace it again for another couple of hundred dollars.I hope our Viking last us a long time. It is much better than my LG fridge that I had before.

A friend of mine has a Viking range, and I like the way it looks and I like its reliability. It’s durable and easy to clean too. I also have a microwave, a refrigerator and a dishwasher from them. I’ve had them since November and everything has been doing well. Viking is a great product and Ive had a good experience with them.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

The fan of the Viking refrigerator we purchased was annoyingly loud. I have very sensitive hearing and it’s getting me crazy. We also purchased a Viking Range which I like it, but I had some issues with it. And they were not able to completely resolve it without tearing out the range and putting a new one in. When I had service on it, the gentleman said that the very low thats almost like a buzzing sound was just normal for the refrigerator. It sound like I have a constant bumblebee in my home. When I was choosing what refrigerator to buy, I’ve heard nothing but grief from people who are dealing with Sub-Zero, so that eliminated that one immediately. And the other two that I was familiar with were Viking and Thermador. I have a Thermador range in my second home and I’m not thrilled with it so I eliminated that. So I went with Viking and was holding my breath when I did. However, I was misled by the salesman. It was a significant purchase that was almost $12,000. He led me to believe that we were going to get 10% off our purchase back based on the program that Viking was running. But when I read the fine print of the information, that obviously was not the case and I haven’t even had a chance to submit my paperwork. But all in all, I had a good experience as far as the refrigerator, the delivery and the installation were concerned.

20 years ago we went with a Vulcan, a true industrial appliance and after years with that, we decided that we wanted something more refined. Viking Ranges features and design fit what we wanted so we bought it. I wish it was more affordable but we love it. I have three favorite features of the range. One is the thermostatic griddle because that was one of the big things that the Vulcan did not have. We had the combination broiler griddle so we had to manually manage the temperature on the griddle, which was a ridiculous amount of effort. Thus we didnt use it much. Having the thermostatic griddle now makes it very usable because it makes it simple - turn it on, set the temperature, wait 10 minutes and cook. Another favorite feature is the convection. I use it almost all the time. The last one is actually an accessory but I do really like it and thats having the wok grate. There was one defect with the range and we worked through the dealer that we bought it from and it was good. They thought at first that it was a defective grease trap so they just sent out a replacement. When that didnt fit, they decided to look a little closer. In the end, it turned out that the griddle assembly was not welded together properly, thus the reason that the grease trap didnt fit. The problem was addressed and weve had no other issues.

In the last three years, the ice maker in my Viking refrigerator at home has been fixed by the Viking authorized guys, but it has some manufacturers defect as the ice maker stops making ice over and over.

Our new house came with the upgraded package of Viking, but the range never worked. The stove wouldn’t light and we couldn’t keep it lit. It took us almost a year of repeated people coming out. We couldn’t get it right and it was because of multiple things. When they put it in, they got the wrong backing and it took three different people just to get that right. It was a huge relief when Viking replaced the stove for us. I like the stove, but when its on the blower is so strong that I can’t put a low heat on my stove top. If I have the oven on, I can’t put low on the burners because the blower blows into the burners. The repair people that we had were polite and professional and I dont fault them in any way. It was one of them that helped me get the new range. But Im disappointed and I will never buy a Viking again.

We bought a house in 2011 that had a 36 Viking gas range. The kitchen had been remodeled the year before so the appliances were all practically new, and the old owners asked us to pay for them separately. Im so glad we didnt, because this Viking stove is a piece of junk. We have twice had it stop working and it took a long time to get it fixed because the Viking specialists wanted to charge us an arm and a leg just to come look at the appliance. I have never known anyone who has had fuses just stop working on their oven -- this happened to us. Then, we discovered this winter that the igniter was melting onto the burner, which was triggering the whole unit to turn off for safety. This started happening when we were throwing a dinner party and I was trying to cook for 25 people. We got it fixed but it still sometimes doesnt heat up reliably. I would never recommend Viking products based on our experience with this stove. I never know if it will heat up as it should or if I will just have to figure out another way to cook my food. Its been totally horrible.

The Dishwasher door broke within 5 month. The dishwasher does not clean well and has a musty smell. Stove grate is chipped and rusting within 5 months. I am not happy. With the quality of your product for the price I paid I thought it would be better.

I put a quarter of a million dollars in my kitchen in the house to upgrade and renovate it, and I got a Viking story from hell. We bought Viking appliances for the name because they have a good reputation and my wife liked the way the Viking appliances looked. So we got the Viking stove, double-door French oven and dishwasher. The whole kitchen was gonna be Viking. But their refrigerator was a disaster. We got the house set up then realized you also buy appliances for the way they might sound. In fact, we don’t have a Viking refrigerator anymore. It was so loud that I didnt care what I ended up with but I was not going to keep it. My wife liked the look so much that she didnt wanna give up the refrigerator. We had even built kitchen cabinets to fit everything because it needs to fit the Viking refrigerator. But it was way too loud. And lots of people agreed. The oven also makes a lot of noise when it’s cooling but it really doesn’t bother me because it will cool down. We know that I don’t have to live with it 24/7. But the refrigerator, when that compressor was on and it was on for most of the time, was very loud and annoying. I don’t think it was defective though. I think that’s the way they make it. The main sound that we were hearing was the sound of a fan that comes on in the freezer, blowing and cooling the refrigerator. I spent hours going back and forth with Pacific Sales, asking what was wrong. They sent people out to the house and tried to repair it to see if that was the problem. They even put another compressor in it. I was beginning to think every high-end refrigerator is gonna make noise like that because they put the compressors up on the top. On the old refrigerator that we had, a Samsung, just the kind you buy at the Home Depot, the compressor is down on the base of the unit and back so whatever noise it made was muted by the wall and the refrigerator itself. But when I went over to the Wolf store, I couldnt believe I couldnt hear anything. I ended up buying the Wolf Sub-Zero refrigerator and we love it. It’s got two compressors, one for the refrigerator and one for the freezer. The refrigerator is very quiet. So someone needs to fix the Viking refrigerator.

Have had a Viking range for 12 years and have been unhappy for 10 years. Bought it after much research, but unfortunately there were few reviews at that time and features seemed to be the best. Well, it is a piece of junk! It takes 30 minutes to heat. The door does not close right despite having 3 service calls regarding this issue. The self-clean only worked once and would never lock again. I hate this stove, but really hurts to throw away since it cost so much.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

I like my Viking range. We’re having a little bit of trouble getting it adjusted properly. Some of the dials to adjust the flame stick. It just seems to take a long time to get everything right. Were waiting on parts and it seems to be a waiting game with Viking. We have a serviceman working on it. But its a good range and I really have no problems with it. We also have a Viking dishwasher and a microwave. The dishwasher does its job but I really dont like the microwave. You have to open the door to program it and the inside is small.

I really like my Viking stove thats why I looked into buying a Viking refrigerator, too. I researched a lot and it seemed like Viking had the least number of complaints regarding breaking down or having trouble within the first five years. I like having two temperatures in the refrigerator. I can pull out the drawer and put a flat and large plate of cake or tart in the different section and control the temperature. Moreover, the Viking team at the dealer was nice, friendly and knowledgeable. They knew what the difference was between Viking and the other manufacturers which was great.However, Im having an issue with the fridge already. The second week after I purchased it, I noticed theres an icy patch in the back of the drawers. Some of the vegetables in the drawers were getting frozen. I had the temperature set at 37 Fahrenheit, in which nothing should be freezing at that point. I had to wait 20 minutes to speak to any technician then had to hold another 15 minutes to set up an appointment. I just bought it so I expect to get it fixed. I had to speak to the servicer in my area who called me back but there was a scheduling conflict so I havent seen them yet. Theyre supposed to come on Monday. I expected more. Im slightly disappointed with the problem I had.

I like my Viking Range. The quality of the range is really good. I also felt great when I went to their training and the environment was really good. The instructor gives class on how to use it. Everybody was nice and explained everything very clearly. I recommend Viking Ranges.

$21,516. That is the amount that we paid on Halloween day in 2010 for a Viking appliance package that included a dual fuel range, built-in refrigerator, dishwasher and beverage center. I can honestly say that it was the singularly worst purchase decision I have ever made. Not only has the equipment performed poorly when functioning, it is not functioning all too often. To top it off, when service is required, we endure a virtual absence of service providers in our city of nearly 1,000,000 people.Recently, both refrigerator and range ceased to function. The one service company which would service the equipment told us Ill order new circuit boards for the equipment, but there is no guarantee that will fix them. Either way, you have to pay for the boards up front. We spun the wheel and bought the boards for $1,200. I feel somewhat lucky that the refrigerator was restored to operation following the installation of a new board. Sadly, the new circuit board did not repair the range and the service tech is now suggesting that maybe the fan is the problem on the range. We have been offered another shot at the wheel for some $300… with no guarantee, of course.To be fair, we are people that paid $21,000+ for kitchen appliances. If thats where you live, you have to learn to recognize that you may be susceptible to valuing image over quality. In this case, we bought a name that has cache far greater than it deserves. Unlike a high maintenance Porsche that is awesome when it is working, this equipment is mediocre at its best and abysmal when its not. Literally better off using middle-market brands at a fraction of the cost.

We’ve always used high-end appliances and we have always used Viking. For the second house we purchased, the appliances came with it but with the first house, we purchased appliances and it was either Viking or Wolf, and we just went with Viking. The refrigerator is usually good. I also liked the size our refrigerator. We’re a little disappointed that it broke and to have a repair so quickly after moving in. The refrigerator stopped cooling, which is a pretty big thing for a high-end refrigerator. For appliances that are so expensive, we expect, number one, not to have as many necessary repairs as we have had in the past; and number two, we expect the experience to be more seamless when we do have that.

When I built my house in 2006, I put all Viking appliances in, without regard for price, because I thought I would have quality products for many years. The dishwasher was labeled as not worth fixing, after 4 years. The temperature control on the built-in oven is so sloppy and inaccurate that you are always guessing at what the actual temperature is. I was told even the new control knobs are that inaccurate. The ice dispenser on the built-in side-by-side fridge dispenses ice to the floor almost every time it is used. I have to post instructions for use on the fridge when we are entertaining. The plastic pull-out ice drawer broke after the 4th year. The automatic ice maker stopped working completely in the 11th year and it took over a year to diagnose, get parts and repair the problem. Parts took 9 months to get. One positive, the meat drawer keeps the meat unbelievably fresh for extended amounts of time. No children here so the wear and tear is very minimal. I will never purchase another Viking product.

Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. Its broke down 3 times in 4 years, even when it worked it was junk, didnt even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. Youll be sorry if you choose Viking. They dont stand behind their products and its costly to fix anything. I wouldnt be surprised if they go out of business soon.

I was looking for higher end appliances, so we decided to go with Viking and have had nothing but problems. The refrigerators doors had a crack in it. The doors were not aligned. The freezer is always kind of opening and not sealing properly. Its a bit noisy. Then there was indenting, and this is the second time it happened in the fridge. I dont know why. I realized I have an extended 10-year warranty with PC Richard so I had the guy come out again, and he said he had to order a bunch of parts, and he placed the order. I hope that is being handled.As far as my range, its horrible. Im always having trouble. It is a very high-end stove that the burners half the time arent working. Its not holding the proper temperature inside. I feel like its a limit. I would put it on 400 but it only went to 300. Viking replaced the burners a couple of times. They come and fix it, but it reoccurs. Theres something wrong with the actual range itself. And then, when I called Viking because of everything that happened to have it serviced again because they canceled my last service due to the COVID, they told me Im out of warranty now. But its the same problem Ive been having since I got the range. Ive called in again but nobody has gotten back to me. They were supposed to push it up to management. I made a complaint with the Better Business Bureau regarding whats going on.

My husband did some research on the ranges and he said that Viking was rated high. We had a wonderful experience with their dealer, and we got a refrigerator, a microwave, a dishwasher and the hood and the oven. The appliances are of good quality, but weve had a couple of issues with the microwave door as well as the hinges on the oven, which we had to have replaced and has already been handled.

Consumers BEWARE. Viking products are overrated and no better than buying a cheap brand. We purchased a Viking Built-in Microwave Hood (VMOR506) and Viking Range (model # VDER5304BSS), installed November 6, 2018. After just TWO weeks use (Nov 22), the microwave and vent QUIT WORKING. Finally SIX weeks later (Jan 2, 2019) the microwave was repaired. The range also needed repair... but lucky us... that was just the external decorative lighting. Throughout the process, the Viking Customer Service has not been helpful. We are told company policy is NO replacement unless the product breaks down consistently and that we should view the repaired product as a NEW microwave. The Viking message is simple: we sell you a defective product and made our profit. Meanwhile you get to wait 6 weeks for the repair (no microwave, no vent, no convection oven) and hope that the repair indeed makes it like new. And if it fails again after the one year warranty is up...well thats the consumers problem.

We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and were done with it. Well be selling it on offer up. I would advise never buying a Viking product.

Of the three Viking appliances I recently purchased, I love the range and dishwasher, however this is a 1-star review and that is due to the refrigerator having been nothing but problems. Viking sent a 3rd party repair person to correct the issue. Due to my location (apparently) it took the repair company 2 weeks to get out here, 5 weeks to order parts and another week to return. I live an hour outside of Pittsburgh and an hour from Cleveland, so the location really shouldnt be a problem.However, I waited 2 months to get the refrigerator fixed (it freezes our food - even when set to 37 degrees). The problem still persists. I called Viking Customer Care again today, and expressed my frustration not only with the quality of the product, but also the time it took (2 months) to get the repair parts installed and that didnt even fix the issue. I think Viking refrigerators are generally great, but I got a defective unit. And rather than send me a replacement unit (since weve already gone down the repair path). Viking is sending another repair technician to my home.The customer care representative, asked for my serial number. After providing it, she indicated that it wasnt valid - which she confirmed later on in our conversation that it was indeed correct. I also had to repeat my address several times. When she would look up a service option, and return to the screen she told me my address was gone. My appliances are all registered on Vikings website, why the customer care representative wasnt able to pull my information from that or from my previous support case seems counter-intuitive. For a supposed higher quality appliance, Im disappointed I wasnt provided higher quality of service. And I have to wonder how many times Ill be doing this until my refrigerator works as advertised, or until I give up and get rid of the unit. I NEVER had this issue with my Sub-Zero!

The quality of the refrigerator has been good. I like the ice machine thats why I bought it. Its just not been putting out as much ice as it should for the money. It only made eight ice cubes every four hours on Thanksgiving when we were actually using a lot of ice. We had a lot of people, and we ran out of ice by noon. I was using my ice quicker than it was making ice. I understand that Thanksgiving is a different whole thing, but I would have expected it not to take till Saturday before I had a lot of ice. The company in Houston handles the maintenance and right now, with COVID, everything had to wait.

Ive had Viking refrigerators in the past and Im happy with Viking. Theyre quiet and they run fine. When they dont, theyre always willing to fix them and the warranty work is good. When I request service, things have been taken care of quickly. But, I dont like the model that we chose this time because I dont feel like its as good of a fit for us. Its not a great layout. Ive had it built in before and it has a larger capacity.

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

We had a new $8000 refrigerator from Viking. Over 5 years we had it repaired 18 times. The refrigerator was recalled so Viking charged us half price for a new one about 8 months ago. This evening - all of the food in the freezer is now thawed out. The refrigerator is not getting cold. Youve got to be kidding. Even the replacement of the recalled refrigerator isnt working now after 8 months. We have an old GE refrigerator out in the garage that weve had for 16 years and it still works perfectly with no repairs in 16 years. So tell me, what is better, the EXPENSIVE OVERPRICED 8-MONTH-OLD VIKING - OR 16-YEAR-OLD G.E. that has never needed repair?

When we bought the house, the Viking refrigerator, dishwasher and microwave were there. The issue that we have at the moment is that the refrigerator is not installed to the end. The water is not connected. For us, it’s very difficult to find a way to connect. When it’s installed the correct way, it’s great quality.

We had a few issues with the cooker when we first moved in. They werent lighting properly, so someone came and fixed that. We sometimes have issues with the general oven also lighting, but all in all, Viking has strong quality. Its good. The gentleman who came out was amazing too. He was really helpful.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

I’ve owned three Viking Ranges before and it’s less expensive than a Wolf. For the dollar, the qualitys okay. I would probably have a different type of seal around the burner, a different oxider paint on the grating on the top, a more commercial look or feel to it as well as the balance of internal oven temperature to change its quality. But I like that it’s got a good clean look from the front appearance and its ability to find different configurations on the top burner versus flat top versus grill.Right now, I’m waiting 16 days for a service from the dealer for fulfillment on it. The hinges on the oven door are not working properly. They’ve passed me off to a secondary person, which is from elite to American which is their repair install group. Also, the first Viking fridge that I bought did not hit temp ever and it took over a week to get back up. I also bought a Viking refrigerator drawer set that as full and brand new box set, and it broke down, and they would not repair it. It was too expensive for the warranty to work, so they wanted to credit me back my money. It was a poor experience with their dealer.

My niece purchased a home with a Viking refrigerator under warranty. Freezer stopped working. Repair person said the parts are covered by warranty, but the labor would cost $1800 to repair the freezer!!! I have a 20 year old subzero that has only had to have the fan replaced...a $100 part. I have read over the complaints and Viking is a below standard fridge.

Ive known about Viking forever and I chose them because of the aesthetics of their pieces, their higher quality and that they would last longer. I like the height of the refrigerator I got and the size of the shelf because its easy to reach everything. However, I had a frustrating incident with their product which I never had with my old crap refrigerator. It appeared that somehow ice had formed in the circulation system between the freezer and the refrigerator, which caused the refrigerator to not be able to cool down. It took many weeks and two different people to come out to try to fix it. There was no sense of urgency. Viking was recommending the first repair company that didnt work on weekends, which was unheard of. Viking also didnt have enough time slots open to serve everyone. The fridge was fixed but there was a runaround in terms of payment and the Viking people didnt seem to know what they were doing. Viking needs to up its customer service game. They cant charge what they do for a refrigerator and not have 24/7 phone support and people who know what theyre doing on the other end. In this day and age, they cant meet the expectations. Thats not acceptable for this kind refrigerator at this cost. I could have gotten a better service with Sears or GE. I wont be buying a Viking again and I would go with somebody else just on the customer service experience Ive had with them. Overall, the refrigerator is a beautiful product but there is no support for it.

Im interested in cooking, so Ive known about Viking Ranges for years. Ive only had the range about two months but Im very happy so far. Its simple but it heats up quickly and consistently. I got it in Nebraska Furniture Mart. They were very nice and one of the guys who had been around a while was very knowledgeable about the product.

I really like the Viking brand, the look of the refrigerator, and the options that they had. The quality could be better on some of the things, though. I have multiple Viking appliances. For example, my stove, I wish I got another stove because the lighters are always going out, the burners never light properly. But as far as the fridge, its been reliable.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.Now, I have to defrost my freezer ever 3 weeks like my mom did in the 1970s by taking everything out and scraping chunks of ice out of of the freezer. When the ice maker DOES work, it makes one tray of ice about every 12 hours which is not helpful for a family of 5. We have had the freezer serviced 3x which has cost us a thousand dollars and each time the repairman tells me how many Viking fridges he is called for -- and how AWFUL Viking customer service is. They wont even return his calls. If I could give them a ZERO, I gladly would.

I like everything about my Viking range. It’s nothing fancy but it’s fine. It’s more industrial and the quality, so far, is good. Also, I purchased it from a store in Portland, Oregon and the rep that I dealt with was very good.

When selecting our refrigerator, we went on Vikings reputation. Also, my husbands in interior design and that was also part of the reason why we chose Viking as opposed to a GE product, which we have at another house. However, we are a little disappointed with Viking. We’ve had the refrigerator for less than a year and all this stuff started happening right around a month’s time. We were having problems with the ice maker and when I called Viking repair service, they put in a service call. Somebody came out but didn’t really do anything other than change the ice maker. He said that it should be working within 24 hours but it still is not. They came for a second service call after that. The contractors follow-up was not up to what I think Viking would expect from their name though. Ive had to follow up twice with the service repair people to find out what was going on with my refrigerator. They have been telling me that they needed to order another ice maker and a different part but based on the recent weather in the Southeast, it was being delayed. There are also other things that I have to have the repair person look at. We have a bottom refrigerator and the door clicks every time we hold the door open. Other than that, I had received a part that is supposed to be on one of the doors so that you can have butter or whatever else you want to use in a climate-controlled environment. But it doesn’t fit in there and nobody that I’ve called at Viking has been able to give me an answer on how to have it fit. But other than that, we like the refrigerator, me probably more so than my husband.

I like my Viking refrigerator, and its style. It fits my needs with all the drawers it has. I like that the freezer doesn’t dry things out and there’s never a freezer burn. When I put something in it, it does not taste like the refrigerator. Also, the ice never tastes funny. I don’t care how old the ice is. It’s perfect. Those are the important things. However, the drawers were cracked. I had a bottle of soda explode in it, and it flows on the top shelf. It’s leaking, and there are only two of us living in the house so it’s not from overuse or abuse. The repairmen have been coming out fixing everything, and the drawers are now fixed and the leak is gone. When we have a problem, we call the dealer and they send someone out, and now they escalated it so someone from Viking comes out. They’re responsive.

I was doing a re-do and I didn’t do a lot of research. I recognized the Viking name and I expected it would be a quality product. Since the moment they went in, I find the customer service to be horrific. We had some issues. The stove was leaking. The refrigerator was leaking. The dishwasher hasnt been working properly. All kinds of things. Trying to get through to their customer service meant I needed to reach out to some third party contacts. It was very hard to reach them by phone, I had to email them. It took over a week to hear back before they even got in touch with me.Then they had to contact a service representative. The service representative from my area was horrific. He came into my home and said, “I cant really look at that for you. I cant really touch that because Viking’s not gonna pay me to do that,” which doesnt exactly lead me to believe that theres a lot of support for anything that goes wrong. Some of the things would have been super easy fixes have they just been willing to say, “Okay, its a brand new product, and were gonna help you.” But they didnt do that.My most recent issue was that the refrigerator is less than six months old, and the vegetable and fruit trays fell off the track. I couldnt get them back on. My husband couldnt get them back on. So we called and that was a month ago. To this day, we still have no answer on how they will rectify that situation. After two weeks, the horrific service man came, looked at it, touched it for one second, and said, “I think its cosmetic. It will be $325 to fix.” That was the last I heard from him. I told him were not paying $325. Its brand new and its not cosmetic. A track on a brand new refrigerator is in no way cosmetic. I didnt smash the stainless steel on the outside of the refrigerator or even crack the glass of a shelf, which I could understand. But a track is a working part. Thats unacceptable.My husband said yesterday that it is a piece of junk. We bought an entire suite as a rebuild. It was a big investment for us. It wasnt an easy purchase, it was something that we did because we thought it would add value to our home and it would be quality appliances, and we wouldnt have to call service a million times like we might have had to call if we bought GE appliances. But I would have been way better off with that. I also had Sub-Zero refrigerators for 35 years before this. Two of them only over 20 years each, and I never had to call the service company.The dishwasher, which we have not called them for service, already has parts that have fallen off of it. Its the most disappointing purchase of my life. I would never buy Viking again. I would never recommend it. The refrigerator, over $10,000 just for the one piece of equipment, they got to have better service. This is not acceptable. Even if the customer ends up having to pay, which I should not have to pay for that, I should at least get somebody to answer my question. I should have a supervisor or a manager call me back to say this shouldnt happen.

Side by Side 29x79 Professional Viking Fridge and Freezer - Top of the line price and look. Worked well for three years and has been downhill since. Ice maker broke in freezer. Drawers split and fell out in fridge. All fixable until the seal started to tear on the door which as you would imagine, if not working properly it doesnt hold in cold air and temp rises. We ordered not one, or two but three times, went back and forth with Viking and three different appliance repair guys. Final analysis is that Viking no longer makes same seal and the replacement seal DOESNT FIT! IT DOESNT WORK! We have pulled our hair out trying to find someone whose fridge maybe blew up or fell out of the back of a truck just to nab the $100 seal from original fridge and have it snapped in 10 minutes. It is a CRIME that a manufacturer makes a 10K unit and then cant provide basic replacement parts and therefore deems the product obsolete.

I paid for a professional install from Ben Franklin Plumbing literally 2 days before my daughters first communion. That morning I had emergency oral surgery. I came home, oven was installed and working well. I asked Ben Franklin guy why the door were not aligned, handles not perfectly aligned, right door sticking out a bit. I asked 2 of my neighbors that were quite handy if they could adjust them both. Smart enough to say that would violate warranty.

A model that is cabinet facing, only ice making, no water, unfiltered water in the fridge is hard to find. Only two companies had the configurations I wanted for my refrigerator and Viking was one of them. The refrigerator is fine and I like it. I love the amount of room I have without the water component which was very difficult to find in other refrigerators. But Im having problems with the trim kit. Either its not installed right or its just not a good product. Its been months and I havent gotten the new trim kit to see if the issue was in the installation. We chose Viking over GE because of the trim kit, but thats where were having trouble with and the design may not be so great. Customer service had short answers like they just want to get me off the phone and I felt it was rushed. The rep called me to let me know the scheduled appointment date, but its still not fixed. Id rather just have it direct and get it fixed.

I have a Viking range with two different ovens and the ease of using each one, even the smallest one, was really good. But when the range came in, the small oven was not working that well and then it broke. And they knew that there was a defect with it because when I contacted the appliance service that I bought it from to say that it didnt heat at all, the guy said theyd have someone to contact me. And when they got in contact with me, the guy said that theyve ordered the parts already. It took six weeks until someone showed up to get it fixed. But now that it’s working again, it’s all good.

Our house was under construction for two months so I didnt get to use it for two months after it was delivered. When I first used it, the switch was not working and did not light up the fire. I still have to call in to Viking for repair. But the exterior of the range looks great and the quality has been good so far.

I had only been using my Viking Refrigerator for five months when the freezer would all of a sudden stop working. Then certain parts of the refrigerator would freeze things. I had to have someone keep coming out. They techs came pretty quickly but then I had to keep having to wait for parts and COVID. They came at least 3 times to change parts and I wasnt able to use the freezer part of the refrigerator for six months. Finally, I had to get another refrigerator. I wouldnt ever go and purchase a Viking appliance myself.

Everything is great about our Viking refrigerator and I like it. However, it doesnt make enough ice and Im not happy with it. I talked to my brother-in-law who paid a lot more for whatever kind he has and he told me the same thing about his, so I guess its industry-wide. But it keeps my beer cold and thats all I care about. Overall, I had an excellent experience.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

We love Viking and weve always wanted one due to their reputation. Weve had two ranges thus far, one in Sag Harbor thats 10 years old and one bought more recently in Michigan. Our Viking ranges cook well and thus far, the grill on top has been our favorite feature. Its convenient in the wintertime when we can use it instead of going outside.

The company is nasty and unconcerned whenever there is a problem... My side by side has been nothing but problems. The ice machine has been replace several times... and today the ice maker stopped working. The filter is changed every 6 months so its not that. The product is just beyond horrible. We purchased the large flat top grill... problems with that 2 times. Double ovens... havent had trouble yet, and warmer hasnt had any trouble. The dishwasher isnt even as good as my old Whirlpool... Over 20k in appliances and not even as good as standard crap on the market. Should have gone with Wolf like I originally wanted. The salesman talked me out of Wolf and Subzero for Viking! My opinion... DONT WASTE YOUR MONEY!

Being empty nesters, and retired we rarely use your oven, except for when company comes. So even though it was past the warranty, plus we had a problem at the beginning with the settings of the range, we believe this range is a lemon. They say because we didnt have complaints earlier, its not. Customer service was horrible! Our oven stopped working during roasting our prime ribs, we had to ask neighbors to finish the prime rib and barbecue the other one; the hot dishes that were going to go into the oven after the prime rib was done had to go to other neighbors house. We would call customer service and ask them to return our call, but they never did. So we had to call over and over again. That meal was at Thanksgiving time and we still dont have it repaired yet, and they called saying the part hasnt come in so theyre canceling tomorrows appointment! Right during the holiday season when we like to do a lot of Christmas baking! So its ruining our Thanksgiving and Christmas! Thanks a lot Viking! Learn from us, and our experience: never buy a Viking!

I liked the way Viking Ranges look better than other competitors. I like my ranges quality a lot, but there are a few things I dont like. The top is very difficult to clean. There’s a bar on the top before the burners and it’s like a crevice. Theres no flat surface there because of that enclosure. Everything around the burners gets into those cracks. It’s in a really bad spot for the stainless and you have to clean it constantly, and the best thing to do is vacuum it up. Plus it doesn’t make sense that they didn’t make a smaller burner. They’re all the same size and if you had a really small pan, it could be difficult to use. Other than that, it cooks very well. I like the oven racks and the way they telescope out is good. I’ve cooked a lot in the oven and it stayed clean until I dumped a batter of egg thing in it. I slipped, but it was fine. Theres a learning curve though. You can’t just put it in and use it. You need to really read.

We had a lot of problems with our old refrigerator. It was a nightmare so I didnt want to buy that same band. I wanted an American made refrigerator so I went through a whole lot of options. We owned other Viking appliances so we looked at them at a store. We bought the Viking ref from an appliance store in Minneapolis. They were very nice. They didnt scratch it during the delivery and the delivery guys were very friendly. There were no issues. The Viking ref is not a regular refrigerator. Its built in so it fits a very specific size and it matches the cupboard, so it cant be easily thrown away. You got to fix them. Another thing I really like about it is I installed it myself and bolted it into the wall. They gave me the directions and showed me where and how to bolt it into the wall. It has a lot of nice lighting. My wife noticed that it doesnt get any mold in it because it has an ozone generator so she doesnt have to sit and clean it up. That is the absolute best feature of the Viking ref. The old ref was always moldy and yucky inside and we hated it. There was no egg holder in the door of the Viking ref. They provided a closed egg container where one had to take it up the shelf, open the cover and take an egg out. That was just a pain. So I made really nice trays that sit in my doors. Viking might want to consider doing that because the other company did that.The ice maker tends to run too much ice that it overflows. When you open up the door it dumps the ice out into the cabinet. But that is little bit of a pain compared to my old refrigerator. Its interesting because its the same exact brand of ice maker my old ref uses. They should improve their icemaker because they buy it from the ice maker company. I hope that Viking is better, but I don’t hold that hope. The most important thing will be to determine how long it lasts without giving us any trouble. They were a good company. Were very happy with the refrigeration from Viking.

The (Microwave/convection) oven was 3 months old when it started making a noise. Viking arranged for a service tech take a look at it. During that service appointment, the oven blew a circuit in our home and quit working. That was 6 months ago and I STILL dont have my oven. After 3 separate appointments and still no resolution, Viking still refuses to replace the oven and insists on yet another service appointment. I would NEVER recommend Viking to anyone! We are beyond disappointment and down right angry.

I was looking for a range and didnt want one with all the bells and whistles. Viking Range was the cleanest and the simplest range I saw. I liked the fact that the Viking dealer was a private showroom, it was very nice. They had a lot of other models and stuff that I could look at. Plus, there was no high-pressure sale. However, I have two concerns for the money that I paid. One is the grate on top. The little rubber feet keep breaking off. My understanding is that the only way to fix that is to buy new grates, which is absolutely ridiculous because the grates are perfectly fine. The second is I had to have them repair the blower fan in the range. Again, I think that for the money I paid it would last a lot longer. Its still under warranty but I shouldnt expect that. I am disappointed in the grate rubber stops and the fan blower, but I love the cooktop.

I had a Viking range in a prior house for many years and liked it. It has been great. So, when my husband wanted a gas range and I was looking for a more professional one, we bought a Viking again. We liked the look and the functionality of it. I also like the griddle part which is a nice new feature of it. And the rebate process was really simple, too.

My husband used to own a countertop business and we were familiar with Viking Ranges and we knew it a little bit better than their competitors. The range is great. The only issue I have is with the Vent Hood. When its on high, it squeals and it sounds horrible. We’ve had people come out and work on it several times and they can’t get it right. They blame it on Viking and so they’re supposed to come back out and do some other stuff to it and they just haven’t followed back up with it. But, I enjoy the flat grill on my range and all the burners that I have. I also like that it heats up fast.

I started my degree in design and have always been very into design, form, function and how things look. I go through all the magazines and when I saw Viking the first time, I thought I wanted those in my home. One of the main reasons I loved the Viking is because it’s very simple, the lines are very sleek, and elegant. I went to an appliance dealer in Spokane, Washington and the salesman showed me all of the appliances. Wolf is a little intense for me. Six months later, we had to hone in on what we were gonna put in the house and so we went to that dealership in Bend, Oregon. I kept bringing Viking up and the rep kept taking me away from it. He said the brand doesnt update and doesnt have anything new and fancy with their machine. But thats why I want it. I don’t want anything fancy. There’s not even a clock on my stove. First I was kind of taken aback and I thought, “Oh, I have to use my own timer.” Now that I’ve used it, it’s what I love about it. There’s none of those pieces that often have problems down the road. The temperature is very true to the dial. I have a thermostat in there and when I put it on 350 and I wait 30 minutes, it’s at 350. The refrigerator doesn’t have the water feature that a lot of refrigerators have. When I open it up, it’s incredibly bright and it’s like the heavens open up. You just see everything. I’ve noticed that I can also keep vegetables or fruits in the compartment for a longer period of time than I’ve been able to in the past. It’s interesting how many people have come in to look at the house and they’ve all made comments on Viking. It just works so well and accentuates everything else that is in this kitchen.

I liked the amount of heat and design of Viking and I enjoyed its quality. My favorite feature of the range was the griddle and everything was fine except for the fact that it didn’t work initially, so they had to come back and reinstall it.

Our freezer arrived and then we had to wait a long time for the refrigerator. Then when we finally were getting it installed, it turned out that the freezer wasnt working. It didnt have coolant in it. So we had a couple of people come out to fix it. Weve also ordered parts for the new freezer but were still determining whether we want to put them in or not because it seems to be working now. Other than that, its a great refrigerator and the quality is good. I like the dispenser of water inside the refrigerator and it looks good.

My Viking Refrigerator seems pretty high quality and well-built. Im impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. Its nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway thats not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.