I build houses and I recommend Viking to all my customers. However, I didnt like the range that I got from them that I bought from Nebraska Furniture Mart. The handle on it broke and they sent out a service guy to fix it. I took a video with my phone of exactly what was wrong so there was no reason for them to come out without the part. However, the guy from Viking still came out without the part that he needed. Then, two months later, he came out with the part and fixed the unit. For three months, I had to go without my middle burner thermostat controller working, which was unacceptable for a $7,000 stove. Ive given you guys countless customers when I build homes. How am I going to be able to recommend Viking after the experience I just had?

I paid over 5K for this American-made range (ordered March 2018). I expected the quality to be top-notch. Not only does the sheet metal have stress cracks, many screws were loose and stripped out, the unit is not square and fits the space like a rhombus, but the door wont even close right. A third-party tech looked at it and simply commented that hed seen much worse come out of their factory. The side panel overlaps the rear panel, so that the gas line wont fit in the slot described on the installation diagram. This extra piece had to be trimmed off by me! The porcelain coating is abraded on one of the 3 grate supports, and the grates themselves had numerous casting flaws that had to be ground down, or additional severe scratching would have occurred. Burner assemblies are stamped China. The oven cycles about every 2 minutes, and when it does only runs for about 8 seconds - I understand that this means the temp. is more stable, but also feel this contributes to shortening the life of various components. Ive partially blocked the ridiculously large vent holes, which helps considerably. Im still waiting for the 24 high shelf - ordered 7 weeks ago - still on back order. After contacting Viking, I received a nice reply that theyre going to forward my concerns to their quality control dept. How does that help me? My advice - try another brand. It seems Vikings quality control is currently non-existent. Maybe Wolf?

I like the qualities that the Viking Range has as well as the look. I chose it since I wanted more of an industrial look in my kitchen and a product that was mostly made in America. But I had a little disappointment. When the range was installed, it wasnt installed appropriately. I think it was set to propane when my home is on natural gas. Beyond that, I had to have four service calls because the oven was not working properly. It would come to temperature and then it would just shut off. I questioned my judgment in choosing to pay a premium for that appliance and then I have to do so many service calls to figure out whats wrong with it. The servicemen checked the stove then talked to Viking. They decided it required a specific solution and put that solution in place. They went away and then the next time I used the oven, it was clear that it hadnt been fixed. They went through a process of elimination to figure out what the problem was but it took some time. The good news is that the range works beautifully now and I am pleased with it.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.

My professional freestanding dual fuel range and oven has been a major bust! I have owned it for 8 years and so far I have had to replace the entire electric control panel. Then the other day I was using the self cleaning function and my control board underneath caught on fire. Sparks and fire coming up from underneath the unit. So extremely scary and dangerous. Viking has nothing say except sorry. I now need $1,100.00 in parts and one of the items is out of stock and they don’t have ETA. The first time my Oven broke it was not useable for 4 weeks!!!! This time they can’t even give me an idea of timing. The killer is I was deciding between a Wolf and Viking and I clearly chose poorly. Carefully think about your high end purchase.

We did our brand new house so we had to do an entire kitchen and its the last kitchen well do so we wanted something that we felt would last. We had heard that there were issues with Viking as far as repairs but my husband really wanted a Viking. There was some issue with registering the product and for some reason, the cards never reached them but when I had to call, the lady from customer service, Charlotte is the kindest, most patient and helpful person. She was magnificent and very empathetic.We also had issues so early on which was a little disappointing. I have the Double French-Door Oven unit and there was a 100-degree difference. However, theres not a lot of people who service Viking in my area and it took four weeks to get someone out. But the person who came was extremely helpful, nice and professional. I liked him a lot. He fixed it so that was okay but then we had an issue with the oven that was under the range and he got everything taken care of at once.I also wish Viking would reconsider what they put around the burner range to be a more durable, washable and scrubbable type of metal. Because if you try to use an abrasive, you wear off that surface and Im a bit of a neat freak so it irks me a little bit that I cant keep that ring clean. The repairman said once the food is on it, theres really not much I can do to clean them. He even admitted that it was a definite drawback. But the range overall is fantastic and my favorite is that it cooks very efficiently and evenly.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

The range was purchased in 2005 for a limited-use home, with minute amounts of cooking. The igniters failed in 2011 and they failed again in 2013. We were told that we could expect the igniters to last only 2 years. Each replacement of igniters cost us over $500.00. In addition, we had to replace the hinges on the oven door for another $400. Viking builds a disgraceful product and I would never buy another one, nor would I recommend it to anyone but an enemy! To top it off, their customer service is more like customer torture. STAY AWAY FROM VIKING PRODUCTS!! They dont work and the company does not stand behind its products!!

We purchased a full Viking Professional Kitchen - range, refrigerator, microwave oven, dish washer, hood. We have had at least one issue with everything (except the hood). We spent about $22,000 on appliances that are supposed to be high-end. What an absolute joke. My neighbor also has Viking appliances, same issues. Viking should be ashamed of their products and customer service. When you call to complain, their responses basically too bad if you dont have a warranty.

I’ve owned my Viking range for about month now and so far, its been good. The dealer who I got it from did a very good job. The model of my range is appealing and I like that it’s gas.

My overall experience has not been very good, not with the Viking range itself, but with the servicing and the people that I had to deal with. The door does not close all the way, so the light has been on for almost a year. This is pre-COVID and I’ve had so much trouble trying to get a service call. I was bounced between that it’s still under warranty and then it’s not under warranty even though I bought a service contract. Also, I kept getting passed between the service contract people and the corporate people, so I kinda gave up. The light is finally going out, but my point was that because the door doesn’t shut all the way, I don’t know that it’s properly heating the interior without the heat escaping. I’m sure it takes a screwdriver and a small adjustment and I would’ve been happy.

We bought a house and it already had a Viking range and some other Viking appliances. I had an opportunity to use the old range, and I liked it. It was a good range but it was like 20 years old and essentially needed to be replaced. So I went with Viking because I had an opportunity to use it and the price also played a role a bit when compared to Wolf, and then the features. I had issues with the oven not working. I bought the range through Best Buy and they had to bring two service people out to get it fixed. Ive been a little disappointed that I did have issues with the oven not working and a couple other things but, overall, its a good range.

We had a lot of problems with our old refrigerator. It was a nightmare so I didnt want to buy that same band. I wanted an American made refrigerator so I went through a whole lot of options. We owned other Viking appliances so we looked at them at a store. We bought the Viking ref from an appliance store in Minneapolis. They were very nice. They didnt scratch it during the delivery and the delivery guys were very friendly. There were no issues. The Viking ref is not a regular refrigerator. Its built in so it fits a very specific size and it matches the cupboard, so it cant be easily thrown away. You got to fix them. Another thing I really like about it is I installed it myself and bolted it into the wall. They gave me the directions and showed me where and how to bolt it into the wall. It has a lot of nice lighting. My wife noticed that it doesnt get any mold in it because it has an ozone generator so she doesnt have to sit and clean it up. That is the absolute best feature of the Viking ref. The old ref was always moldy and yucky inside and we hated it. There was no egg holder in the door of the Viking ref. They provided a closed egg container where one had to take it up the shelf, open the cover and take an egg out. That was just a pain. So I made really nice trays that sit in my doors. Viking might want to consider doing that because the other company did that.The ice maker tends to run too much ice that it overflows. When you open up the door it dumps the ice out into the cabinet. But that is little bit of a pain compared to my old refrigerator. Its interesting because its the same exact brand of ice maker my old ref uses. They should improve their icemaker because they buy it from the ice maker company. I hope that Viking is better, but I don’t hold that hope. The most important thing will be to determine how long it lasts without giving us any trouble. They were a good company. Were very happy with the refrigeration from Viking.

We had Viking in the past. It was something we became accustomed to and it really never gave us a bunch of problems. We decided to stay with something that we like and we got a Viking range. The Viking dealer was great. He was helpful, showed us the different products and features, and led us in the right direction. Our range is really nice, and I really like its portable griddle top.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

We couldnt get anybody to wait on us in the Vikings dealer close to where we live, so we went elsewhere. Its nothing against Viking, because this is a place weve been buying appliances for 30 years, and normally, when you would go in there, they would always greet you and ask you what you wanted help with. However, in this particular time we went in, we just got ignored. So we ended up buying at the closest dealer listed on the Vikings website that we felt had really good customer service and it was indeed really good. Im satisfied with the quality of the range and I like its usability particularly the fact that my wife can use the oven and all four burners at the same time. Its been a joy to cook on.

I liked the warranty better on this Viking refrigerator than I did on the other ones. Since I had a good experience, Im happy with the product and would buy again.

The look of the Viking refrigerator made us purchase from them. The quality is good, but it showed up dented in the front so I had to have the door replaced. Then, the freezer had some issues, but it all met the warranty. The repair guy came out four times already, so it has been easy to work the issues out. They have also been easy to schedule. The dealer we went with was okay, too.

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

The icemaker in the drawer of the Viking refrigerator is very cumbersome. I was gonna call a repair person because it shouldn’t be that challenging to open and close the drawer. Thats the function of it, to get ice, and you have to use two hands and pull it out. Also, the door to the fridge when it has condiments and things on it can be very heavy. But the lighting is excellent and the self-closing drawers are nice.

The purchasing experience of our Viking Range was okay. But when I tried to install the feet of the Viking range, it fell off and then it broke into half. Finally, they sent me a replacement. All I have to do is unscrew it and then put back the other one.

We purchased a house that had a Viking refrigerator and we didn’t realize the value of the appliance. When it broke and wasn’t cooling in the freezer, we looked and it cost $9,000 to replace, which was a shock. I would never buy a $9,000 refrigerator unless it was to match one that broke and it wouldnt have been my first choice by any means. I don’t think I wouldve ever bought a Viking appliance on purpose. Plus, theres nothing better about the refrigerator and its small for its size. We called a tech from Johnson Service last October and somebody came out. He said that it needed either an inverter or a compressor. One was gonna be 600 bucks and the other one could cost a couple of thousand dollars. Then he took off and we didn’t hear anything from anybody for a couple of months. We would call and ask if somebody was gonna come here and fix our fridge and they would say that they were still waiting on a part. That went on for a couple of weeks. We went through Thanksgiving and Christmas without a refrigerator. We were calling them once a week to ask for an update. They said that the refrigerator was an expired model that Viking doesnt make anymore and that they had to make a whole new kit for the refrigerator, which was what was taking time.Finally, after Christmas, I called Viking directly and asked what the heck was going on. The lady said that that was the first she had heard about it, even though they were the ones that had initially referred me to call Johnson Service. The lady was helpful though. She got on the phone and started making calls to Johnson herself. The next day, I got a call from Johnson and they said that Viking freed up one of the parts needed and that they would be able to get over here in a couple of days to fix the refrigerator. A couple of days went by, but we still hadnt heard from them. Then finally, a week or so later, we got it fixed. It took 10 weeks to get the refrigerator fixed and we didnt get a deal. It still cost $650 to fix it. It was an awful experience. I would never deal with the refrigerator again. I would work with local stuff that I can get people to fix easier.

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

We have a Viking stove and an oven as well. Then, we were shopping around for a new stove and we really liked our Viking stove. They stopped selling Viking up here in Canada and when we bought the stove, it was just at the point when Viking lost that trademark. We were looking for a stove that didn’t have a lot of sort of electronics but would be really a good gas stove. It’s an electric oven and that would stand the test of time. The salesperson really highly recommended the stove and she was right. We love it. Then, when it came time to replace our fridge, we just naturally leaned towards looking for a fridge that had the same quality. We were lucked out that the timing was such that they started selling Viking again here in Canada.I love the icemaker that’s in the pullout drawer. We didn’t think we wanted any kind of an icemaker or a water dispenser but this one came with the ice dispenser inside and we love that. We use it all the time. And I love the layout of the drawers on the inside, the flexibility with being able to move the shelves around. I love that the shelves are glass. They’re clear so I can see through into them. Also, there are lots of space in the bottom and there’s like a pullout temperature control drawer that holds lots and lots of fruits and vegetables in there. They’re smartly designed and its a really nice fridge. One thing that would be great would be if it was easier for us to get our hands on the replacement water filters and the air filters. Its a little bit of a challenge. They have to get ordered from the States and then they go to the appliance store. It takes a long time. Other than that, I would highly recommend Viking.

Bought a home with all-Viking appliances. They LOOK heavy duty, and the range certainly is. Problem is, they dont work as well or have many features available on more popular consumer brands like GE, KitchenAid, etc., that cost much, much less. Our Viking range has racks that are impossible to pull out. In our other home, our GE Monogram has beautiful ball-bearing shelves that glide fully in or out with ease. The Viking fridge has shelves and compartments that are all cracked, even though its pretty new. It beeps once in a while for no apparent reason (the door is CLOSED! ); its slow to make ice, and has no ice or water through the door. Seriously? Why would anyone pay thousands for this junk when other brands have better features, more durability and cost far less to service?

I love my range from Viking. Its beautiful, the way it works is very simple, and its not electronic. The knob came off right away, though. But, Im not gonna hassle with that because its not that easy. It slipped into my counter and Im not gonna pay someone because it keeps coming off. Also, the private place I bought the range from was not that great. They didnt advise me properly that with the microwave above the range, the heat from the range would eventually get the microwave digital reading to fail. The hood is inside the microwave and now, Im having trouble with it. But Im not gonna replace it with the same thing. So then, I would have to get a whole new configuration. Nevertheless, I would suggest my range to anyone. Ive already told a friend about it and my friend bought the same one.

I got a very basic range and I like its quality. It heats up quickly. But I noticed when I put a pizza pan that I could fit in my old oven in this oven, it goes up onto the lip of the shelf.

I like Viking and the quality of the stove. Ive been using them for years.

Ive always known about Viking Refrigerators for a long time and it was in the house that we purchased. There was a Viking Range, a Viking refrigerator, and a stove then. I was replacing an existing Viking refrigerator that was about 17 or 18 years old. It was built-in so I was looking for something that would fit into the exact space where it was. And when I went to the appliance store, the salesperson at the appliance store steered me to Viking. I was buying a refrigerator and a dryer that day and he showed me something else but he strongly suggested the Viking and since I didn’t have any negative feelings about Viking, I went with it. This refrigerator will be the third refrigerator and the first one kept having problems. It would freeze up and the icemaker wouldn’t work. The refrigerator section would heat up to about 43 degrees and the freezer would get down incredibly cold. I had six service calls on it and finally, the service guy said, “I think we need to get this thing replaced.” So Viking replaced it after several weeks and sent a new one out to Asien’s Appliance here in Santa Rosa and they delivered it. However, the guys that delivered it couldn’t align the doors properly. The refrigerator section was about half inch or a bit lower. The door was lower than the freezer side so I called the people that handle the warranty repairs again and the guy came out and looked at it. He said that there was something wrong with it and maybe it was dropped. He couldn’t fix it and jury-rigged it so the door worked. For a while, the door wouldn’t even close but then he worked on it again and he got the door to close by taking some part out. I got word that Viking set up a delivery of a replacement for that one. This will be the third one and hopefully, it will be okay. I wouldn’t recommend them to a friend but at least Viking is faithfully standing by their warranty.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

Ive heard of Viking for years because my son-in-law builds very high-end homes, and I know that at times they use Viking appliances. We bought our Viking refrigerator through Best Buy, and the reps there were fabulous. This fridge was on display at Best Buy when I was there. The reps said that normally Viking refrigerators arent on the Best Buy floor, but this fridge had been returned because it had a slight dent in it and the customer wouldnt accept it. One of the big reasons that I bought this fridge was the counter depth, and that was key. We ordered our Viking refrigerator back in October, but weve been under construction all this time and we just finally got it put in. Weve only been using it for about three weeks to a month. The quality of the fridge that we got is good. I like the brightness and how the doors open very fully. However, the only complaint I have right now with it is about the ice in the container in the freezer. Sometimes, the container overfills and when you open it, it pops the ice out down into the bottom. Nevertheless, I had a good experience overall with Viking.

I bought my first Viking in 2004 with my inheritance from my grandmother. I always dreamed of having a professional kitchen. I purchased all Thermador except for my Fridge. I have a Viking 36inch drawer freezer on bottom. Never ending recalls and issues then I purchased a new one from the company on a recall. The man showed up with the new unit and fixed the recall on the recalled unit. Well, that was in 2011, it is now 2017 and guess what? I am in the same shape as I was before. However, no deal. I have fallen on pretty much deaf ears. You can even YouTube funny skits about it, but the techs will look at you like you are the only person in the world. I have a mental block on that beeping noise when the compressor goes out and I am about to lose all my food. Good news though, I just found out they are indeed suppose to defrost themselves. So, if you are a gambler, like taking chances... maybe just maybe you will be lucky enough not to deal with what I have. Cheers!Updated on [05/06/2018]: I wanted to follow up with all the promises that were made to me. Well, that just did not work out so now I have a trusty 159.00 freezer from Sams Wholesale Club and my ice cream is now frozen. I found out that well they had also replaced the parts they replaced while I was ill for a pretty penny and they are still claiming no fault. However, my Thermador products are working like a charm and I will be investing in their products. Please learn from my experience... when you buy expensive products make sure the quality and customer support is behind you. I have no problem paying... but don’t give me Magic Chief with a Viking name on it. Not to mention treat me like a human being. I work hard for my money. I’m sure even Viking would not tolerate what they do to their clients.

I had one gas stove and I wanted something that was a quality electric. Originally, I was gonna go with a Frigidaire and I knew they have ones that have a dual oven and maybe even a little pizza oven. But when I saw what Viking had to offer and the kind of deal I was getting, I went out of my original price range and got the quality product. I knew the quality and the reputation that they had. I also liked the features and the style. But when I looked at the unit, it didnt look like the door was squared up. So I called it in to have them come out and adjust the door. I almost hated to do that but Viking is the Mercedes of ovens. I spent that kind of money and I expected everything to fit right and be squared up. When the technician came out, he took pictures of it, documented it and figured out what the problem was. It wasnt the door. It was the bezel, which he ordered. But he had also tried to see if there were ways that he could fix it without having to do it, but he couldnt. Then he came back another time but they had sent the wrong bezel. It didn’t fit because it didn’t have the right number of holes for the knobs. So he’s gonna come back out again and it will eventually get fixed. Its taking a little while but thats okay. It took a little while to get the oven built in the first place too. I was on the waiting list with the manufacturer first and then with the company I bought it from. I also got free shipping, which meant that the range took weeks to get here but that was okay. Besides, the company is backing up their product and Ive got a lot of respect for the company so far. If they keep the guy coming out here until the unit gets fixed, there wont be any problems. So far, I am happy. The range is very impressive. The idea is that this is not gonna be a throwaway one. The other one that came with the house was 17 years old and it hit the trash can. But hopefully, this one will last for many years and it’s one that’s worth repairing if something goes wrong. I also got a backsplash and a Viking dishwasher, and a friend of mine took a picture of the setup. He got a bunch of likes on Facebook.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they cant make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isnt available anywhere and YES I have tried everywhere to find it.

I had a Viking for a dozen years, and I wanted to fill the space where it came out, so I got another Viking refrigerator that is about the same model to fit back into the built-in site. The people at the Viking dealer were very professional and knowledgeable. My experience of getting a new one, getting it put in, and getting it working was about as painless as it could have been given that the people who came out to do it have to come up to a condominium setting in downtown San Francisco which is not trivial.This particular Viking fits my needs because of the space I have to put in. I like its size and how it looks. Its a good size refrigerator, its narrow, and the width of it is 24 inches out so it doesnt stick out in the room. It does a good job. The first one should have lasted longer than it did. I had three major repairs in the last three years of it. I hope this next one would last longer.

We saw the Viking range at Ferguson and there was a cardboard on display when we bought it that said that there was a temperature probe but Viking has discontinued that and didn’t think it was a good idea to update their literature. Even on the literature with the new unit that we got, it was still mentioning that same thing but we can’t use it because there’s no connection for it. And that is not acceptable. We bought the unit because we wanna have something that we could check the temperature of what’s cooking in the oven with and now we don’t have anything. I’ve asked them to get back on me and the representative for the area here hasn’t yet. I need to have a way to get temperatures inside the oven and I was expecting to have what I paid for or what was on the information that was on the oven.Then, we had a unit that was defective when we got it so we got that returned. The new unit seems to function better. When we’re cooking, it has enough power, which is good. We like the 23,000 BTU burners. The center, when we can get it enough to click on most of the burners, is good and that works well. The broil works really well in the oven but the bake doesn’t work really well. And the convection seems to be working okay, although we haven’t figured out the differences yet of the true con and the regular con.But we are still having issues with the burners, which click at low intensity when you have a hot pan and so on. The response I got from one tech was that the gas pressure was not okay, which is not true, and it is not due to the pressure line. I talked about it with the person that came in and installed the line. We put a new pressure regulator and so on because of the new line that we had to build in for this and that is working fine. We’re also having issues with the bake mode where the top element seems to be heating way too much than what would be expected. We can’t put anything on the top or close the top shelves because otherwise, everything burns on bake where we don’t mean to use convection. We were hoping that there would be an adjustment that can decrease the temperature on the top element on the bake. No one came back to us on that. We’re still waiting for these things.Also, when we got the unit, the convection fan was loosened during transportation. When we started the convection, the convection would rattle like its helix was touching metal or whatever. The tech took the housing off and tightened up the convection fan screws. That took care of that and it hasn’t happened since the technician came.The unit is beautiful when you buy it but as soon as we start using it, the copper pots of the burners are extremely difficult to clean. As soon as something falls on it, it kinda stains. We’ve tried all the tricks that they have in their manual including the ammonia and some salt but that still leaves stains. Also, the base of the burners is already coming off after we cleaned them three times and that also was a big disappointment. The choice of the material to cover this is probably not the best. We bought this semi-commercial unit because we cook a lot and the durability is not what I expected for $12,000. The people that we bought it at advised us against buying it because of the issue that they had. And we went away and bought it because we figured Viking has been trying to face these problems for some years and they must have seen the problems. But they clearly haven’t.

One of the selling points of the home we just bought was that it had Viking appliances, and weve had nothing but trouble from them. Ive been calling since the beginning of December. I was told that the earliest appointment anyone could come to see our freezer was January 18th, but no one has called to confirm that with me. Someone is supposed to be coming. We keep kosher as part of our dietary restrictions and our meat is rather expensive. Weve had to throw out hundreds of dollars of meat because every night, my freezer stops being cold and goes up to 7,8,9, 10 degrees above freezing so it all thaws. Every morning, I have to put on max freeze. I would much prefer to have my GE stuff at my old house any day of the week. Also, their customer service has been terrible and its a bad product overall.

I always knew about Viking from reputation. We purchased homes in the past and my brother is also a chef so hes used to the Viking products and higher end appliances. I was in San Francisco and our home builder had Viking as all of our appliances. I have my whole kitchen, as well as the dishwasher, the refrigerator, the stove, the microwave, and the oven with the Viking line.The refrigerator is great and I like the look of the French double doors. Ive had the refrigerator for two months but its not working at its optimal level. The ice maker doesnt work. But it was a good experience when I called Viking about it. They were able to set me up with a local provider. However, the local provider just came out a week ago. And it had taken them almost two weeks to come out to fix it. And they still had to order a part and its gonna take a little bit longer so I had to go to Starbucks to get ice.

We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.

We wanted matching appliances but I didnt want a built-in refrigerator because it was too much money. Viking had the other type of refrigerator and that worked for us. The quality is good and we like it.

Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.

I bought a Viking range, dishwasher, and refrigerator at the same time. I heard it was a pretty good brand and I liked their looks. Ive had them for six months and so far so good. We purchased from a Viking dealer and the refrigerator is competitive with others in the price range. They came within five days after I ordered. It was a pretty good delivery and they didn’t do any damage when they came to the house. However, its hard to set up a service with them. They need better customer service availability, like on weekends. We’re happy with the overall quality, however, its easily scratched and stained with oily fingerprints. I think that goes for all stainless appliances though.

The Viking refrigerator is less than a year old, but its had more than a few issues. The refrigerator froze itself up and needed a week to thaw out. Then its been up and running for a week. Now, the icemaker isnt working. So, for the second time in two weeks, I needed to have a repair guy come out here to repair an $11,000 refrigerator. The Viking team has been great though. But I wouldnt buy their refrigerator again.

We had a Viking range in our previous home and then we moved and we updated our kitchen. We wanted the same appliances that we had in the other home because we liked them. We got the range, the hood, and a dishwasher. The leads broke but they sent somebody out for free within a couple of days to fix it. It was all covered. I was very happy with it and everything has been perfect since the tech came out.

I purchased Viking appliances in November 2009 - dishwasher, refrigerator, stove. My dishwasher has not been working since the beginning of July 2013 despite 4 visits by a tech and numerous phone calls to the extended warranty company and Viking. It was also repaired in 2010 and 2011. My refrigerator is also on its third repair and is failing to keep a consistent temperature... It is either freezing food or else keeping food in the 40-42 degree range. These are marketed as Professional appliances and certainly do not live up to this reputation. I discourage all consumers from purchasing Viking appliances... They come with a hefty price tag and leave the consumer frustrated, disillusioned and dissatisfied.

The Viking fridge is great. We like the size of it and it seems to keep everything consistently cool. Weve only had it for about a year and weve had to replace a few of the lights on it. We did a service maintenance call because the light had gone out and that was great. But weve had another issue with our stovetop on the range. One of the burners isnt working and weve had trouble getting that fixed because theres apparently somebody else registered for the same unit.

We purchased a Viking range in 1996 for $4,000. We began having problems with the oven igniters not working, therefore could not use the oven. We had them replaced the first time, at the cost of $217.89 on 12-23-98. This problem has recurred on a regular basis.We have replaced the igniters repeatedly on: 8-12-02 for $271.25, 7-13-06 for $310.00, 2-17-10 for $245.05, 1-21-10 for $265.26, and 8-09-11 that cost $402.95. Two days after the last repair, on 8-11-11, the igniters again would not work.As I write this today, I am without the use of my range again and find myself waiting for repairs to the same one later this week. This has become a nightmare! We have spent nearly $2,000 in repairing the same defective part over and over again.We are retired and cannot afford to keep replacing the igniters that are defective. The range is totally unreliable. I never know if it is going to light when I turn it on. We have used only repair services that are officially recommended by Viking. Our calls and concerns to Viking go nowhere.Upon investigating further, I have found that the igniters have been a constant problem in these Viking ranges and they were forced to redesign the igniter/burners system in the newer ranges. Where does that leave those of us who own these lemons? I would like to consider taking action against Viking.

Ten years ago, we saw Viking ranges when we did some other kitchen. We had bought a Samsung Dual Fuel and it was a month-old when it broke, so we sent it back. They brought us another one and that one broke too, so we decided not to go to Samsung anymore. We went out to look for a stove and where we had just remodeled our bathroom, they had a kitchen display for all their kitchen wares and were moving showroom, so all their kitchen stuff were on sale. The Viking Range was 50% off. It was $6,000 but we got it for $3,000. We were looking for a stove, so why not? Ive only had it a couple of months, but I like it. However, Im not crazy about how I cant get it to simmer low enough, and the blue light that clicks off and on, so I dont really ever know when the ovens preheated. Theres no bell that dings and says that its ready, so Im constantly looking at that light to see if it has preheated, and I wish there was. Also, I miss my drawer in the bottom where I kept all my cookie sheets and stuff, and the Viking Range doesnt have it. We had to take our microwave out and get a downdraft, and that was a bummer. It wasnt really a Viking dealer who sold it to me. It was a Fergusons Plumbing lady who did. On the other hand, one thing I do like about it real well, is the way the telescopic tray pulls out in the center.

This range is everything that I would hoped for when deciding this high-end purchase. Looks fantastic and performs equally as well. Only gave 4 stars because it’s difficult to clean and oven rack placement could be a little better. There is very limited spacing between the three racks. Additionally, the center rack that has the bearings in it is rather difficult to remove and then replace. I’ve been impressed by all of the functions that I’ve used so far on this oven.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

I purchased all Viking appliances for my newly remodeled kitchen 2 years ago. I have had to have each of them repaired at least once. I am currently waiting for the fourth service call on the refrigerator. There is only one warranty repair service company in my area and I have to wait at least 2 weeks to get service. The dishwasher, refrigerator, microwave and 6 burner dual fuel range are not worth the money I spent. I would absolutely not recommend Viking appliances to anyone. I am very concerned what they will cost to repair when the warranties expire. I would strongly suggest potential consumers to look for an alternative product unless you enjoy waiting for repair service.

I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

We bought Viking Professional which we thought would have been their best of the best and we’ve not been happy with it. I was really excited about the purchase and it’s been a disappointment. With the first fridge we had, water was pooling. We had three different service guys out, the last one being a Viking service person who couldn’t figure it out. They ended up replacing it, and with the fridge that they replaced it with, the door is not aligned correctly. We’ve had two people out to try to fix that and that has been unsuccessful. After three service calls, a fridge replacement and two additional service calls, six different times I’ve spent the day in the house waiting, we’re done. I would tell anybody else not to purchase it because it’s a lot of money and we’re settling because I’m truthfully just tired of it. I wouldn’t purchase another one.

I spent over $20,000.00 on a complete Viking appliance replacement for 15-year-old Whirlpool Gold appliances. Most expensive mistake I ever made. The dishwasher does not dry the dishes at all and the inside of the dishwasher is always wet after a cycle. The refrigerator is very noisy and the condenser fan is louder than a jet engine when running on full. Freezer items have frost on them and I can only hope it does not break down in the near future. The convection microwave does not even pop popcorn correctly (or at all) unless bag is placed on a bowl turned upside down? Convection cooktop seems to be working okay as does the oven thus far. I have had several repair calls on the refrigerator with no repairs. One repair person indicated it was supposed to be loud. Do yourself a favor and buy Kenmore Elite or something else besides Viking for 1/3 the cost and 100 times better quality. I want my Whirlpool Gold back (as well as my $20,000.00). Viking needs to wake up before they go out of business. Is there a lemon law for appliances. These are all appliance purchased in late 2013 and I am already looking to replace them all.

Oven was purchased 2013, we had to move out of the house for a year after purchasing the range. Now Viking tells us we need a new motherboard to the tune of $657.00. Really? We can buy a different stove for that much. The oven goes on broil no matter what you set the oven on and the circulating fan runs even when the oven is off. Very disappointed in this quality product. Viking tells us the warranty has expired, just not right!

The Viking range is nice-looking and Im very pleased with it. Right now, Im still trying to get used to it. Its a little bit different than the previous one I had. Also, I had to make a few adjustments because the back was a little above an inch higher than the one I had. The only thing I dont like is the color of the tops of the burners because if anything drops on them, they spot and it looks speckled. It doesnt look clean. If those could have been black, that would have been great. I dont know if I could buy replacements for them and if theyre in black. Ive paid a bunch of money for this and Im not so sure that I want to put a whole lot more into it. Other than that, its a beautiful piece of appliance and I would recommend it. Its the focal point of the kitchen and I did not swap out the vent that I had because the range matched it perfectly.Also, the company I bought it from is fabulous. They were there with me the whole time for delivery and installation. All the guys were wonderful when they came in and they were so careful in bringing it in. Then, I had a follow-up from Viking. After the range came in and it was installed, they called to ask me if everything was okay, if I was able to get it, if it was working, and if I was pleased with it. I have been totally pleased with the company.

Our Viking fridge/freezer came with the house as new 10 yrs ago. Weve already had an issue with the ice machine but wrote that off to a clumsy appliance repair man. About a month ago we noticed the high temp alarm go off and the appliance stopped cooling. We called out Viking approved technician and he diagnosed the control boards, which I paid 1k to have replaced. Three days later, the alarm goes off again and everything starts to defrost. The technician is unsure what the problem is but suspects a sealed system issue (another 1k). I am fuming about, what is a highly priced fridge freezer needing all this work at only 10 years old.

The Viking refrigerator is fantastic. Works perfectly. However, I ordered an icemaker also. It turned out to be the wrong model. After we installed it, it didnt work either. So that was a big deal. The worst part was the trucking company that they use was absolutely horrible. I ordered it from Appliance Warehouse. They did anything they could to get the sale. But once they got my credit card, it went downhill from there.

We purchase all Viking kitchen appliances. Every item ref, range, dishwasher and latest microwave had immediate service issues. We have still to get a working microwave now - seven months and still waiting. Do not consider Viking in your remodeling. The appliance only look good... absolute junk with a service department ready to say nothing and do nothing. Save yourselves the nightmare, buy anything else.

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

Weve had a horrible experience with Vikings customer service. I got a brand-new fridge from them and it came scratched up. I told Viking about it and I sent pictures. But its very hard to show pictures of scratches, and they said they couldnt see the scratches. They sent somebody to fix it and clean the scratches, but they never really came off. A brand-new refrigerator should be perfect, yet it was leaking as well. It was a nonstop leak and everything was wrong with it. It was a lemon. Also, the door broke and wouldnt close, and we needed a new spring in the door. The refrigerator was under warranty, and we had many customer calls and bad experience. Whenever I called in, I sat on hold for half an hour. The contractor came here and said they couldnt fix the refrigerator. So, after 20 visits, we got a new Viking refrigerator. I had a GE before this that was a cheap refrigerator, but then, this was the worst incident Ive ever had. I wish they would make their customer service better. We have all Viking products but wouldnt recommend Viking to anybody. The product does not live up to its name and standard.

My refrigerator has leaked for 10 months. I have a side-by-side freezer and refrigerator each freestanding unit, but they are mounted in together. My freezer was reinstalled crooked, and now I’m waiting to hear back from Viking to get it adjusted and installed correctly. I first reported the incident with my original refrigerator in July of 2018. It took me 10 months and 11 service calls to get my unit replaced, and many windows of times waiting for someone to come and service it as recent as yesterday because my Viking refrigerator and my Viking freezer had two different badges on them -- the tag on it that says Viking. One says Viking Professional, and it’s 2x4 inches large, and the other one is 1 inch by 2, 3 inches wide, so they dont match. They sent someone out to fix the badges, and the repairperson was not able to because of the badge that was sent. So, I took time out of my day to be home during my service window, only for him to tell me, “Sorry, I can’t do anything for you. You’ll have to call again.” I would tell others to buy a Sub-Zero instead.

Viking has been a long-standing name. I’ve remodeled my kitchen and Viking is one of the models that we looked to buy, and we ended up purchasing the whole package, including the dishwasher, fridge, stove, the 36-inch. We love the stove and the dishwasher. We are having a slight issue with the stove, and we’re waiting for a call back from somebody to come and take a look at it. The refrigeration, as far as how cold it is, it’s been great. Our initial experience was not good though. The refrigerator came with a big wave, a number of waves, and not really dents. The initial response to my request was kind of flawed a little bit, and I didn’t know if that was so much at the manufacturer or it was the person the we purchased it from or the company we purchased it from.Viking said they would replace the door and I said it was not just a door and it was three doors. After some photos and back and forth, it was eventually replaced. So, I’m happy. I love the style and design. On each side of the door, there’s a lower part for drinks. It pivots and it kind of goes in and out a tiny bit. There’s a shelf that you can lean towards you, and I think it’s for small drinks. I just think that could be a tiny bit bigger. I do like the shelf and we didn’t even know it existed. I didn’t read the whole book when I got it. And you can tuck the one-half of the shelf back so you could fit a taller bottle in there. We have started using that. That’s a nice feature.

The parts for our Viking Range are well made. The knobs are sturdy and the grates lift up so you can clean underneath. It is very functional. We use it all the time and weve been very happy with it. However, the oven is a little on the powerful side and it doesnt function as labeled. We have to turn the temperature down and reduce the cook time with any recipe that we are following. But weve learned to work with it and sometimes, its helpful if were cooking something very hot.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

I was looking for refrigeration, and I was doing renovations. I went online. I had wanted to upgrade from what I currently had, which was the JennAir Professional Series. I wanted something on the Wolf or Viking line. I did not go with Wolf because I could not afford the Sub-Zero Refrigerator. So, I decided to go with Viking. I looked at the reviews. I had ordered it from an appliance shop. Then I went to Ferguson Showroom to see what it looked like because the appliance shop didnt have a display. I knew it was looking like what I wanted it to look like.When I went to Ferguson, they didnt have any Viking on their floor. The salesperson said, “You know what, Latrina, I wish you would have came to us first because our customers had so many problems with Viking. We had to take it off our floor as display items.” I said, “Well, frankly, I wont have these problems.” So, I got the product. But I couldnt have the contractors in because of COVID, so I had the products here for a while. So, they installed them, and now its about the eighth month. My microwave already went out. The refrigerator handles are not so nice. The guy who came and fixed the microwave also had to tighten up the handles. At the top of the refrigerator shelf, you can set it to different levels. At the very top, it’s freezing my food. I cant set it to go any lower than the level that it’s at. Viking needs to revamp.

We appreciate the quality of the brand. The 7 series in particular had a lot of the newer features that could be useful, particularly in how we cook. Were really enjoying it. Its very high quality. We really like the broiler. We really appreciate that. We also like the setup with some of the lower BTU range areas. Its been great. We also like the high simmer approach on the top left. So you can go right from high straight into a really controlled simmer. The Viking dealer was great. We use Plesser’s in Babylon. They had great background and nice expertise. They could walk us through the features. They were incredibly helpful and worked with us on all different pricing.

Purchased one three years ago and are currently on our 7th repair visit. Reached out to customer support and there is none. Our latest issue was with the heat pump. Just melted the wires. Checked and they had a recall but it started with models later than ours. This is truly a safety hazard. Not to mention we paid twice what you would normally pay for a dishwasher based on the name and reputation of Viking appliances. We totally regret that decision. No product support, no customer support, how embarrassing.

Weve had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

Viking had a floor model refrigerator that was at a good price. However, when I open the drawer where the ice bucket is in the freezer, 90% of the time, it kicks ice cubes underneath the basket of the freezer. I have to get down on my hands and knees and dig to get the ice cubes out. I cant close the freezer drawer until I get the ice cubes out.Also, that time, they were including an above-range convection microwave free with purchasing a range. However, the Viking dealer was a little slow to respond to things. She was very nice and pleasant but it could take her days to get back to me. So far, the range seems to be of good quality and the induction cooktop has been my favorite. But then, theres a defect in the left front corner of the stainless which was noted on the day of installation. Theres also a problem with the mechanism that I use to open the microwave. Its not level. Viking promptly got people out to look at the issues. Theyve ordered the parts but its been well over a month and none of my issues have been fixed. Furthermore, the front piece of the range needs to be replaced and its still on back order. Nevertheless, Vikings products are well made. I looked at some GE Cafe French drawer type refrigerators and the pullout drawers were very teeny. It felt very unsecure when I pulled it out. On the other hand, Vikings appliances seem like good heavy quality products.

My friend had a Viking range and I liked it. I like the look and feel of them, the professional grade and quality. Those have been questionable, however. The stovetop works fine but the oven never worked right and it took me a long time to finally get a service tech out. He came last week and ordered the parts, so I’m waiting for them. I bought the oven stove brand new online for $5,000, yet it hasn’t been working for a month and a half now. I heard and I saw consumer feedback bashing the maintenance support but despite that, I bought it because it was something I wanted. I figured it is high quality and it won’t need that much work, but it has turned into that already, so theres a little buyer’s remorse. I buy something high-end like that and I expect good service, and I havent seen that so its disappointing. I’ve since gone to Wolf and I checked it out, and their product support is over the top. If I had to do it all over again, I’d probably go with Wolf.

We purchased a used Viking range, did a conversion from gas to LP.. Ive had most of the oven apart and must say, this thing is built like crap. The hardware used is cheap, the sheet metal is thin and rusts, nothing even close to a quality range. The Nords would be very disappointed!

This is the best oven Ive ever used and Ive used some fancy gas ovens. Water boils in like 2 minutes, the oven heats up insanely quickly. Prior to this, I wasnt a fan of electric ranges, Im never going back to inefficient gas ovens.

Im an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.Ive had some difficulties with dishwashers too. Its not so much the quality of the manufacturing as it may be how they were installed, unpacked. Some of the soundproofing and gasketing on the bottom of the dishwashers have fallen off. Theyre also a little too high tech for our residents. We had people do a lot of research on how to use the dishwasher.

I’ve had two other Viking kitchens and I like the quality and the look of the product. The cost is a little bit high. But I like having the broiler in the oven. It’s high temp so it’s easy to cook indoors when you can’t go outside to grill. The appliance dealer was very difficult to deal with. They provided no information as to the status where my stuff was. So I actually had to get Kevin Brown, the CEO of Viking involved. Everything’s here now but if I had I not gotten Kevin involved this could’ve gone on forever. The customer service of Viking and the inside sales manager did a fabulous job at pulling us out of the ditch. Viking itself handled themselves very well. And I would tell a friend to give Viking Ranges a shot. It’s a good product,

Viking Range Corporation should have a class action lawsuit. Their ranges have the worst performance in the appliance field. $780 was the last bill to get it up and running. Igniters, warped heat shield, non-working broiler, junk falling off, doesnt come to temperature for 39 minutes. We keep paying to get it maintained. Viking does not return call. Law suit, I say.

I had Viking for 20 years and on our last stove, we never had a problem. But this time, we had nothing but problems. We decided to put in the Viking range when we had a new house built and the first time we used the self-cleaning feature, all the boards were broken. Viking sent people for five months to fix it. They also had to take the range out then they sent in another range. But it was no good, too and the problem with that was you couldn’t bake without the griller coming on. So, we went through the holidays with no stove. And two days ago, they finally had people here to fix that and it’s finally working properly. Other than that, their customer service people couldn’t have been nicer when I dealt with them and they were pleasant to work with. But the problem was the wait time. When we started with the problem with Viking, it was the day after Thanksgiving and it just got resolved two days ago. So, that’s seven months we went without a stove. They didn’t even have people in our area that could come service the thing. In fact, when I first had an issue, I live in upstate New York and they tried to get a guy outta New York City but he wouldn’t come. Then they tried to get a guy outta Utica but he wouldn’t come either. And the clock was ticking, months were going by, and it was like we didn’t have a stove that we spent $15,000 on. They dragged their feet as far as getting us the part or getting somebody here. And the people above the reps I talked to would never follow through. When I asked them to call me and let me know any update, they said they would call me the next day. But two days would pass and I still didnt get a phone call. In the end, they made it right, got a hold of a local company, and spent thousands of dollars worth of parts to fix the stove. Still, for in wife’s perspective, we didn’t buy a refurbished stove. So even though it’s fixed, it’s still not like you get it outta the box. They had somebody come in and put new fans, new controls, and new motherboards, and it’s almost like it’s been refurbished. I’ve worked on a lot of stuff over the years and once you take something apart, it never quite goes back together the same. But Viking honored their warranty. The old stove that we had had a three-year warranty, which was a little disappointing on this stove now on which have a two-year full warranty. Still, the Viking ranges cook beautifully and they have nice features now with the racks that roll out and the ball bearing. One thing about stainless steel, it’s a pain in the butt. But they sent us a product called Thor which really cleans it up nicely. Our Viking range is beautiful stove, well-built, and heavy-duty. But after everything, they didnt even send me something for my inconvenience. Not even a can of cleaner. Viking also told me that the problem is the self-cleaning and that they wouldn’t recommend you really use it. But why are they selling the stove with it? This all started when we used the self-cleaning, which we did when it was new and we were testing everything out. It blew the motherboards out and one thing led to another. All in all, we got a lot of Viking appliances like the dishwasher, refrigerator, hood, and the wine beverage center. We’ve spent a lot of money on their products. But I wasn’t too happy with the stove in the last seven months and I would not buy another Viking stove again. I would neither tell my friends to spend $15,000 on a Viking stove, and have them call me up and say, “Geez, I bought this stove and I’m having the same problems you did.”

Trying to get parts in has proven to be next to impossible. On three different occasions, different parts were needed for 3 separate Viking appliances, it took over one month to get parts delivered to service repairman. When questioning the repairmen (I have tried 2 different service companies) they all stated that they were unable to get anyone to answer any questions, had no tech support, and were very hard to work with. I love my appliances, however going without a dishwasher for over 1 month, after 3 service calls and still the part is not on its way. And of course the warranty is out! I need a motherboard replaced after only under 2 years of buying the appliances. $345 for just the motherboard, not to mention 3 service calls. I should have just bought a new dishwasher, and next time they will NOT be Viking. Customer service is key and they are locked out!!!!

Being a homeowner for over 30 years, I have known Viking Refrigerator being a top brand. I was upgrading my entire kitchen and I wanted the top of the line. The refrigerator I got is great. There was a problem with the unit when it was delivered from a cosmetic perspective but Viking is fixing that. They were right on top of things, and the team at the dealership was great. I like the design of the refrigerator as well. I also purchased a Viking oven and a Viking dishwasher. However, my oven has had issues from the day it was delivered and Viking has not been helpful in getting those issues resolved. In less than 30 days I had two major issues. One is the convection motor and the heat does not work. When you put the oven on 400, it never gets past 300. Viking agreed to repair it and I asked why would they repair a unit that is less than 30 days old that has two major flaws to it? They would not replace it. That is pretty bad. The dishwasher, on the other hand, is great.

BUYER BEWARE. They will NEVER replace a product that is brand new and doesnt work, they WILL keep sending repair people and order parts. Fact: Bought a new Viking refrigerator/freezer. Fact: Doors are cracked and freezer doesnt work, refrigerator freezing everything. Fact: Notified retailer, they sent two repair people to appraise, both said it should be replaced. Fact: Third repairperson finally told us what Viking wanted to say, which was it can be fixed if we replace the doors and thermostats.Vikings policy is they will NOT take back, even a brand new appliance, if they can replace all of the parts. Problem, parts have been on backorder so we have no freezer for 2 months and our refrigerator freezes our food. Viking did offer us $400 to buy another refrigerator until the parts finally come in. Where are we to put this, and where can I get one for $400 with installation? I have begged, literally, for them to replace it... I didnt ask for our money back, just replace with a quality item... They refused. I was better off with my other brands that were less money. I will NEVER EVER tell anyone to buy Viking. Honestly, it is a horrible situation.

We did a complete kitchen remodel and I told my wife she could pretty much have what she wanted. We have the Viking everything like the dishwasher and microwave, except for the fridge. We have the Viking range too and its an awesome machine but it has some gremlins in it. Multiple times during the hours and the cooking process on a long day, the thing just shuts itself off.We called customer service and weve had a maintenance repair guy out. The problem is its duplicating the issue because its always into a lengthy process like youre cooking a roast for a turkey for hours and hours. Now we just kinda documented it best we can. We know the product comes with a two-year warranty so were kinda waiting to see if it gets any worse or what. My wifes frustrated because she should be able to deal with it, walk away from it and not worry about the thing turning itself off.

We bought USD 38K of appliances from Viking, and there is one advice: Never buy any Viking products. The Fridge stopped three months later. The wine cooler was fixed 5 times. The oven door paint peeled after 3 months. Worst service ever.

I’ve heard of the Viking brand over the years and when I was redoing my kitchen I found them at Best Buy. I liked a few of the features and I was trying to buy a cheaper brand. But the main item I wanted was more of the double oven which has side doors like a baker’s oven. The oven was very nice however, I was a bit concerned about the cooktop because I can’t seem to find the right cook temperature. When you turn that on, you put it on really high and it heats up fast because it’s induction. I can’t seem to get used to it and I’m having a hard time getting used to the different burners. I either get stuff too hot or it doesn’t get hot enough. For what I spent for the whole kitchen, I’m not overwhelmed with all the quality. The refrigerator and the stove are very nice. The refrigerator doors open and close and keep the food cold. It’s very expensive though. But some of their other appliances are not up to par. The cook-tops should work better. I think it was a brand new design and with this induction, it’s a little tricky to use and it was very difficult to get service. I had to call up and they had to give me a company that would give me service. When I called, I was told that it will be a month and a half before they can come out. I called and tried another company and then I was able to arrange for them to come out a week and a half. Usually, with that kind of money, I should be able to get service in the same week, not two and three weeks for you to use outside service companies. That was a little disappointing. I would have expected better customer service. Furthermore, they offer rebates for buying certain things and I have to beg to get my rebates. With the amount of money I spent and with the company as big as Viking, I shouldn’t have to do that. It took weeks upon weeks and then they said I didn’t have the right serial number. They made me run through hoops and I had to wait and keep calling and finally, I got the money. We’re talking $1,400. All in all, I shouldn’t have a problem with the rebate nor getting serviced. I think the equipment set would be working a little bit better for the amount of the money I spent. I’m a little disappointed in the dishwasher but they told me that there’s not much they can do.

I’ve had issues with the stove, the refrigerator, and the dishwasher. I have to pay almost $2,00 trying to fix them and Viking refused to pay for that. I bought an extended warranty and they wouldnt pay for it because they said the appliances were under manufacturers warranty. But Viking said it was not their warranty. I paid so much money for these things and its not like I can go out and buy new ones. I wouldn’t recommend anybody to buy from Vikings.

My husband is a builder, and he always thought that Viking Ranges are more expensive than others. But the lady at Best Buy called and said they have this floor model line. We were getting a new range, and I love to cook, so I was like, Sure. However, for three weeks I didn’t have a range and it was a big mess. There seems to be a big disconnect on the Best Buy part of Viking. In summary, don’t buy a Viking from Best Buy. It started last September 22nd and it was awful at first. Best Buy would not get someone out here. They didn’t even know they sold us an LP. Apparently Viking misstated it. Best Buy couldn’t say why it didn’t work and then when they figured it out, the sales girl said they were getting someone because they kept telling me its really hard to get a Viking tech. It was out for two weeks. I also had a Best Buy warranty and they told me that it covers Viking. I called the Geek Squad. The day they came, theyre like, We don’t service Viking ranges and I still don’t have a clear answer on that. The manager was supposed to get me whether or not the Best Buy warranty covers Viking and they still don’t have an answer yet. Once the manager got involved, he saw how I upset I was. At first were going to convert the range but they couldnt.The techs involvement helped. He said, Its either buy a Viking LP or gas or you have to take the whole oven apart to convert it.” That ended up being a no-go. That weekend, he got me a loaner and that’s when they said, “Were just going to get you a new range.” Ive been using it and I love it. The front right burner is boils water fast. My least favorite feature though is it doesn’t go real low even on simmer. It still boils. The low setting is not like I put it on and let it go without worrying that its going to burn, which is weird. When the oven stops working that day, Im like. Its coming up to Thanksgiving. What if it stops working? But a girl called me and she must have set up a tech because I got a call from someone and theyre coming.

I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly. It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

We were in the middle of a remodel and after getting feedback from friends who have a Viking range, we ordered and paid for a unit in November of last year. They took the order in and had it delivered in March, but we had a little trouble with the people we bought it from because they sent us a propane range and they had to reorder a natural gas model. Other than that, once I was able to use the range, I love it. I like its performance, look and durability. It works great and the temperature is on point.

When I did my home over, I put in two huge Sub-Zeros, two huge, nice Vikings, Viking microwaves and everything. I was very happy except one of my Viking ovens was having issues from the beginning. I ended up having to put a few thousand dollars into it. I almost had a fire issue and it was just time to go. I wanted a new range. My husband said that they’re expensive and he’d get it for me. When it was my birthday, he asked me if I wanted a range or jewelry. I got a Viking range.The first time I turned it on, the convection broiler wasn’t working. Every time I turned the oven on, it sounded like there was a train in the house for two hours while the stuff was cooking. It was just this loud, loud noise. I called right away for service. They sent someone down and he said he was gonna change a part. I told him I was not ready to change any parts. The last time I started changing parts, the oven broke on me. If I bought a refurbished piece, I have no problem for changing parts, but when I bought a brand new piece, I don’t wanna have to start dealing right away with parts that are changing. It was just not fair.He started telling me, “Yeah, whatever.” When they came down again for service, he told me three new parts have to be changed. I called the company where I bought the stove from and told them, I don’t want this range. And if it means paying more and getting a different model, I would like to do that. First they started telling me, “Maybe don’t take a Viking.” I said, “Yeah, but my other appliances are Viking. I want it to match. I’m ready to pay extra to get a higher model. I don’t care, but I don’t want this piece in my home. It’s causing problems. It could cause a fire. I don’t want it.”I could barely walk as I just had a knee replacement. And this is what I’m doing in order to recover. I’m worrying that if the thing goes up in flames, I won’t be able to get out of my house. And altogether, I’m so pissed because this was my gift. I would’ve bought a refurbished piece. I put a brand new piece from day one. I called them before 30 days. I want it out and I want a new piece in my home. Even the people I bought it from at Drimmers said, “We’re calling, and we understand, and we see that you have bought, in the past, Vikings. We understand that you’re not trying anything. Let them take it back.” They were calling for me also and were not getting through to anyone. Vikings didn’t call them back.I called Viking directly. They asked me why was I calling and not the person I bought it from. I said, “Because when they called, you guys told them that there’s nothing you could do. What does that mean, there’s nothing you could do? I bought a brand new piece.” I told them I would like to speak to the manager directly. They said she was not in and someone would call me back within the next 48 hours. I did not receive a call back even. I had to call back again to find out what was going on. Before I purchased my piece now, I would’ve recommended them, and that’s why I was purchasing it again. But right now, I wouldn’t recommend it just because I don’t know if I would want any of my friends to go through what I’m going through now. I’m very, very upset. Im very dissatisfied.

$21,516. That is the amount that we paid on Halloween day in 2010 for a Viking appliance package that included a dual fuel range, built-in refrigerator, dishwasher and beverage center. I can honestly say that it was the singularly worst purchase decision I have ever made. Not only has the equipment performed poorly when functioning, it is not functioning all too often. To top it off, when service is required, we endure a virtual absence of service providers in our city of nearly 1,000,000 people.Recently, both refrigerator and range ceased to function. The one service company which would service the equipment told us Ill order new circuit boards for the equipment, but there is no guarantee that will fix them. Either way, you have to pay for the boards up front. We spun the wheel and bought the boards for $1,200. I feel somewhat lucky that the refrigerator was restored to operation following the installation of a new board. Sadly, the new circuit board did not repair the range and the service tech is now suggesting that maybe the fan is the problem on the range. We have been offered another shot at the wheel for some $300… with no guarantee, of course.To be fair, we are people that paid $21,000+ for kitchen appliances. If thats where you live, you have to learn to recognize that you may be susceptible to valuing image over quality. In this case, we bought a name that has cache far greater than it deserves. Unlike a high maintenance Porsche that is awesome when it is working, this equipment is mediocre at its best and abysmal when its not. Literally better off using middle-market brands at a fraction of the cost.

I’ve owned two properties and both of them had Viking products. Im also in the industry and I used to work for Home Depot as a merchant. Viking is a good brand name and Ive had no issues with my double French door refrigerator.

If you buy a Viking fridge you most likely have been duped into buying a fridge built by someone else with the Viking name on it. Certainly hate my Viking Pro 48. Many of the parts are not unique to Viking and the overall quality is poor. The ice makers seizes up and burns out. Viking did not install a heat trace to keep the water line from freezing. Every time the power goes out, the ice maker seizes up. Bad news. One new ice maker per year. I would not buy it if it was the cheapest fridge on earth -- let alone spending $10 grand on it.

I’m in real estate and I see Viking refrigerators at homes and I thought they were consistent kind of somewhat to Sub-Zero, but they’re horrible. The fridge keeps breaking as far as the doors and the cooling system and the ice machine doesn’t work. I made lots of phones calls and I’ve been talking to their customer service team several times. They ordered the parts that were in back order and took months to get here. The first time something broke, I was without the doors and the condiment shelving for about three months. And when I called, they said they’re still in back order and they couldnt tell me when they’d get here. Finally, they got here. And a month later, two more things broke. The cooling system has broken twice and the freezer stopped cooling once. And then I had to wait for parts for that to come in. I lost hundreds of money in food over the several times when it was broken and we didn’t have a fridge. It’s a really bad experience with the quality of the product, customer service and repairs. They should have items in stock that don’t take three to four months to get, especially when I’m spending $13,000 on a refrigerator. The timeframe to get the part or get the service company to come out is pretty frustrating overall. And they need to improve the product. I would not recommend it to anybody.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

The first Viking refrigerator that was delivered off of the truck was dirty. The seams were split and the logo on the front was crooked. The truck people looked it over after taking the plastic off and put it right back on the truck. They rejected it before I did. It was 10 days until I got a new one and the second one has been good so far. We like it but I have one minor complaint. I have to turn off the ice maker because if I let it fill completely, opening the freezer drawer will knock a bunch of ice on the floor. I dont use that much ice and the ice tray is oversized anyway. Other than that, my Viking is high quality and it works well.