Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

We liked what we had heard about Viking then we have a friend that put in a Viking and we liked the setup of it. We got the built-in refrigerator and its not as deep as a regular refrigerator, which we like because things dont get lost in the back of it, but its taller. We like the door, the freezer section in the bottom, and the way that the drawers are self-closing. We can arrange them to where we have a place at the bottom that we can put platters into or a pizza box or whatever we want to. We also like the fact that everything was made out of metal. Aside from the refrigerator, we also got the French door double oven, the six burner cooktop with the griddle and thee optional griddle, the vent hood, two warming drawers, and a microwave, from Viking. We love the quality of our Viking appliances and we would recommend them highly.

I liked Vikings reputation with the stoves, and form and fit. However, Im disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they havent been able to solve the problem. They said we have to live with the icing issue. Thats by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, its significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.For instance, for a long time it was loud enough that even the service person said, “Yes, that sounds like a failed bearing on the compressor fan.” And they came out and replaced that compressor fan. So they did that service. The original fan certainly had more of an issue. But the replacement fan is still significantly louder than the fridge that we had beforehand. If I could do it again, I wouldnt buy Viking.

The motherboard of our last Viking fridge died the first two weeks we owned it. The fridge was a lemon from the get-go and we spoke with Viking and they said, “No, it doesn’t need replacing. We’ll replace the motherboard.” Unfortunately, it was a lemon of a fridge. We’ve had at least seven issues with it and the week before Christmas, it just gave up and that was weeks after having it repaired. I went with Viking again this time because the built-in fridge had to be the same size to fit in the box, the old Viking location. Their rep was unbelievable. Since it was before Christmas, they gave us a loaner at no charge and he did his utmost to find us a replacement fridge so that we wouldn’t have to reconstruct the box. He found one in the States but it cant cross the border because it had the Viking nameplate on it. In Canada, it’s called Brigade so we ended up having to pay $2500 more. The rep did everything. He called and said, “They will not allow the one to go over the border and now this one in Canada is going to cost $2500 more.” I said, Okay this is now a scam. He said, “Absolutely not. You can cancel your order. You can keep the loaner fridge however long it takes to find a fridge.” He was very good. So far, the new Viking fridge has been in for two and a half weeks and it has been fine. It is super bright compared to the old one and I like the feature where you can put a pizza box or platter of food. We purchased one in December and it was installed in January.

We chose the Viking range for the BTU that it is putting out. Ive also heard that they are very long-lasting. They professional ranges compared with our standard ranges. I love everything about it. I love the broil temperature that they have in their oven. I love their racks because it slides out, while with other brands, it doesnt. If they like to cook a lot at home, Id definitely suggest picking a Viking over anything else out there if you like to cook at home.

When we purchased our new home, the Viking product line was used by the builder. The quality of the refrigeration is really good. We have a unit that has the freezer at the bottom and then the upper unit is the refrigeration unit. The double-door unit is really good. Its a definite upgrade from our previous refrigerator in our old home and definitely a lot cheaper and a lot bigger than our previous refrigerator unit.I had no issues with the dealer. But I noticed that after a year, we got invitations from the deputy on board or the integrated maintenance feature refrigerator to replace a water filter and air filter so I purchased those through the Viking website. We recently had it installed, and it was really easy to do. Viking has very well built quality products. In fact, we have the kitchen full of Viking products. We have a Viking gas stove range as well as a double-oven. Were very satisfied with all of the products.

Unit kept freezing up. After 4+ service calls and after talking with a technician that knew his stuff, he told me unit has a design flaw. Does not have a good defrosting system, it totally relies on turning itself off for a period of time, where most good systems have the warm refrigerant gas reverse through the system to defrost.

I like Viking Ranges and the new management at Viking Ranges generally. This is my second stove and I spent probably $35,000 on Viking equipment in the last 10 years. However, I have a two-oven version stove that I paid $17,000 for and it’s about two years old, and I called about getting some service because the small oven doesn’t work. I live in Crosslake, Minnesota and granted it’s out of the woods, the company that I bought the stove from in Minneapolis, Warners’ Stellian, implied that they would service it. I’m very disappointed with them because they won’t service it. There is a company that sells them in a place called Walker, Minnesota, and they had a guy that would service it. I called him up and he said he doesn’t like to work on Viking stoves anymore. He loves Viking stoves but every time he works on them, he can’t get a part. The parts dealers either send him the wrong parts or don’t send them. I told him Ill worry about the parts and for him to come and tell me what’s wrong with the oven. I called Viking and I wasn’t very pleasant after about three people, and I finally got to somebody by the name of Kenneth. He called the service place and told them to come out and look at my stove and Viking will pay for it under warranty like they should. The tech came over right away, looked at the stove and said there’s a wire bond and it looks like the burner is bad. This was three weeks ago. He said he sent Viking the part and haven’t heard anything from them. He said he told them to ship it to me because then it would come and he knows that its here then he’ll come and put the part in. But nobody has called me from Viking and it’s getting a little long.I called Viking and after shucking and jiving around about four people, I finally got a hold of Keith and he said they can’t get the part in three weeks. Thursday of last week and I said I want to hear in the next two days when the delivery would happen but I have not. So I’m going to wait until Wednesday and I’m going to call back again. You spend $17,000 on a a high-end stove, you would expect they could fix it and would have people that they could contact to fix it. If nothing else, they could make a deal with Sears that’s got people all over, and then send one of their guys to school to fix it because I know I’m not the only one that owns a Viking range in this area. My attorney says that it can be considered fraud because they’re very queer in their warranty. Also, when I got the stove brand new, I have the 8 burners and no griddle. I found out that when Viking built it, they didn’t put the peg supports for the griddles for the center thing where the pan grate goes. They missed a couple of those which says their quality control is ** for a $17,000 stove. The next little thing that happened was that they shipped it and they don’t ship out clear instructions. So I had to be very careful on how to put the gas burners on the gas stove tops because if I don’t put them in exactly the way they’re supposed to go in, and they go in on a whole bunch of different ways, all of a sudden, I turn the gas on and it sits there and the pilot igniter runs all the time on that burner. It took a while for me to figure it out and try to put these burners in the right position. It’s not obvious. They should put a dot some place on there which way to put the burners so that the igniters don’t run all the time.The design of the stove is marvelous. If it’s all put together right, it’s the best stove you can buy. But it’s not very easy to get issues sometimes taken care of. I’ve spent probably two or three months trying to get this oven fixed. I’ve been shuffling around from pillar to post and I’ve got bad answers, been lied to, and it still is broke. The only reason that I bought a second stove was that the first one went up in smoke when my house burned down, but I had no problem whatsoever with it.

Viking Range is difficult to get in touch with customer service and parts take WEEKS to get. And when they do arrive they dont always work. I have had my Viking range since 2006. In the beginning we had to have the ignitor switches replaced. I believe it was under warranty at the time. The smoke eliminator fell out of the larger oven but it is very difficult for the homeowner to replace as the heating element covers the area where the casing of the smoke eliminator and I do not feel comfortable removing the heating element. Another issue that we have had is the self-cleaning on the small oven stopped working. I have since figured the issue out that the door wasnt closing enough for the self-clean to work. I now need to push the door tightly closed until the self-cleaning function kicks in.Now comes my biggest issue. On the morning of December 25, 2016, I cooked a breakfast casserole in the larger oven. Later in the morning I went to put the turkey in the larger oven to find that there was no heat. The fan continued to run but neither the broiler or bake element would work. I called one of the two certified Viking specialists in my area. They couldnt come out until December 29. Once they arrived they called Viking who told them that I needed a new circuit board. I had issues with getting in touch with the Viking recommended Mr. Appliance after I put down a 50% deposit and was forced to call another Viking recommended certified appliance repair company. The second company called Viking Range and ordered the parts that were needed for the repair.It took 3 weeks to get the parts because they were in production. The parts finally came in and the repair guy came out to the house, put the part in... it didnt work. The circuit board was faulty. He then tried to move the small oven circuit board to the larger oven and it shorted because once he tried to put it back into the small oven it didnt work.So now I sit here on February 20, 2017, almost TWO MONTHS LATER, with no oven at all (it was difficult only having access to an oven that only holds a 9x13 pan) and no stove top (one of the repair guys told us that we had to disconnect the gas in order to repair so we had to hire a plumber to come out to disconnect the gas for the low low price of $130. That was done on 1/3/17). I have since had to purchase a countertop burner because I am assuming these parts will take weeks to get. Every Appliance Repair company complains about how hard it is to get in touch with Viking Range. I am fed up with Viking Range and will never recommend their products to anyone, especially for the price.UPDATED ON 04/07/2017: I continue to stand by my stance on NOT purchasing Viking products. It took close to $1700!!! (Over $1200 was for parts alone - several that werent needed had Viking been able to figure out what was wrong with the oven) and close to THREE AND A HALF MONTHS TO FIX my range. First due to the fact that circuit boards are manufactured by different companies and thus are not made the same so they need to be rewired to adapt to your oven. Second, parts take a long time to get. 2-3 weeks was the average time it took to get my parts. Third, Viking has a problem figuring out what is wrong with their OWN product.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didnt contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

We love our Viking Refrigerator so far. The size is great because it is a really tall one. And of course, side by side is good. The only thing is that the side door where the butter is held, on occasion, if I put butter in there whatever keeps that door closed isnt strong enough and it pops open and the butter falls out every once in a while. But overall the refrigerator is restaurant quality, and Viking is professional. And when I originally mailed in the warranty and I had to call because I have the wrong address, whoever helped me there was wonderful.

We did a direct replacement of our Viking because when we had it put in and turn the oven on, it wouldnt work. We had to wait three weeks because the guy couldnt come. When he finally came, he had to replace the thermostat. But it was kind of a fiasco when they came to install. The gas pipe wasnt on code so we had to redo the gas pipe and they havent come back. But the technicians have been excellent to work with. The guy couldnt help that our gas line was not right. He was trying to do the best he can to get back. It was delayed a week or two weeks to get it hooked up.We have used it for months now and its been great. Its easier to clean. It looks nice to me. I like the new knobs and that they have a little light that lights that up. Thats a nice feature. Its nice to have a beautiful, clean oven, and its gas. We have the sealed burners, which makes it nice too. Ive always had a Viking for so long. Ive always liked them.

Ive been a homeowner for a lot of years and Ive always seen and known about Viking Ranges. Theyre lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, wed get a dishwasher for free. So, we just dove in, bit the bullet and got it. Weve dealt with the fellow there several times and hes always been great with us. Weve had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so thats what we went with. Everything was great and it worked out really well. Viking speaks for itself and you cant go wrong with it. Its a beautiful piece of appliance and I love it. Its a statement piece when you walk into the kitchen.

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

I have owned a Viking range oven, microwave and refrigerator for over two years. Although I did not purchase them I was very excited when we found out they would be included with the purchase of the house. Since then I have been less than impressed. The refrigerator constantly leaks from the bottom of the pullout freezer. I have taken it apart myself and had multiple repairmen look at it to no avail. It has ruined my wood floors and constantly has to have a towel placed under it to soak up water.My oven was working ok for longer however now the fan constantly runs. Regardless of what mode its in (including when its off.) This has made my kitchen a very noisy place. I have yet to take a part and diagnose this issue. Lastly my microwave constantly blows fuses. The clock is too hard to see on the small screen and when it does work it is very inconsistent.To add insult to injury, the cost of fixing any of these issues by certified Viking suppliers is absolutely outrageous! For the time being we are dealing with what we have until we can save money to replace each product in the kitchen. I am very disappointed and would not recommend this company to ANYONE! Buyer beware.

The quality of our Viking Refrigerator is good. Its all metallic and easy to pull down drawers and wash and clean. But the thing that we are having an issue with is when you open the refrigerator, its very heavy because the door is custom-made. Then the stopper there broke last week. So we had someone come and replace it. But Im worried that its gonna happen again. Other than that, everything is good.

We just received a new Viking VDR5486GSS $13,419 dollar 48 Inch 5 Series Stainless Steel Dual Fuel Freestanding Range and we can’t even use it. Right from the factory it has two left the burners that leak gas, a main door oven that’s out of alignment and can’t be realigned as per service tech and a middle support piece that was missing screws and bent in. Called Viking and they are closed until January 2 which has ruined our Christmas and New Years plans. Then the 3rd party service company that does warranty work ** says the part will not be in until February yet the Viking rep I spoke to says all the ten parts are in stock but their company is closed until January 2nd. Customer service was nice and tried to get the parts expedited but failed to tell me that the 3rd party service provider needed to put the order in before 4:30 pm on Thurs Dec 20 because they closed the warehouse on Dec 21st.We just tried to bake biscuits in what is supposed to be the only working part, the oven in plain old bake mode. The top heating element comes on which burned the biscuits. The user manual shows that only the bottom element is supposed to come on. Extremely disappointed in this product and I just want to throw it in the trash as that is where it belongs. Something that costs $13,419 before tax should not have these rudimentary quality control issues. The Viking employees that built this trash should be ashamed of themselves! I can get a better quality product from the Big Box stores for a fraction of the cost.

We moved into our new house less than 4 years ago. All our appliances were brand new from Viking. We had issues from the very beginning with a dishwasher that did not work, range and now the freezer and refrigerator broke. My husband called for service earlier this week but nobody could come until Wednesday next week. Tonight we had to throw out everything from the freezer and refrigerator. I regret that we bought these expensive Viking appliances. I don’t recommend the Viking products due to high price, poor quality and service.

Viking dishwasher inferior product model FDW301. After a flood caused us to update our kitchen, we decided on Viking appliances which had a streamlined look and a quality feel. 6 years later and 1 replacement later, the dishwasher is down again costing us $100/ per repair visit. First issue motor did not cycle. Repairman came in and cleaned filters and bottom water, which I do daily, and it appeared to work. First use, dirty dishes again. I am tired of emptying dirty dishes out of my dishwasher and cleaning the inside of a dishwasher. I have contacted customer service with no results. PRICING A NON VIKING REPLACEMENT DISHWASHER RIGHT NOW.

A Viking refrigerator was already installed in our house when we bought it about five years ago. The refrigerator was built-in and custom-made for the area. And then, the freezer is separate from the actual refrigerator so its got two separate doors. Though very expensive, Viking is a good quality refrigerator. In the last couple of months however, all of a sudden, our refrigerators cooling was not being controlled by the digital display. Its not working even if we tried to actually increase the cooling. So, the technician came in and put in some gas as a refrigerant. And then, he told us to monitor it for another week and if everything will be fine, it’ll remain fine. If not, there’s apparently a small leak somewhere. And then he also told us what it would take to replace the refrigerator if needed or if the same refrigerator has to be replaced with the parts.

I like the look of Viking products and Ive had Viking appliances in the past. I recently purchased a refrigerator from them and the dealer where I got it from provided me with excellent service. It’s only been installed for six weeks and so far, so good.

We have a Viking stove, and we wanted to match the other appliance that we have, so we purchased a Viking refrigerator afterwards through P. C. Richard. I love our Viking refrigerator. I like the aesthetics and the looks of it at the outside, and inside its just as beautiful. I like the Viking style. But we havent had our Viking fridge for very long when the door opened and got a dent because it hit the cabinet. We had a refrigerator for 15 years and it never had a ding in it. But now Im so disappointed that we have this beautiful fridge thats not even a month old and it already has a ding it.

I buy design magazines and Ive always liked Viking. I liked its look and the efficiency, and Ive always thought Viking lasts longer so I definitely had the idea in my mind that it was a step above Thermador. I bought it four months ago but I bought it in Kentucky and I live in Utah, so it was in transit. I just registered it and Ive had it for more than a month. I bought it mainly for exterior and the tray storage feature that could store big platters and cakes. But I ended up liking the LED feature on the inside without knowing I picked it for that. I was surprised how cool the LED lights were. When the fridge was put in initially, the circuit board had a little wire popped out and it wasn’t turning on. I thought it was going to be a big fix. The compressor worked but it wasn’t getting cold and I sent the crew away without final install because I had my house under construction back then. A man came out to repair the fridge and now its all good. Everything has been great.

We had our kitchen remodeled and our contractor recommended Viking Refrigerators. We went and looked at appliances and all different brands and we really like Vikings look and functionality. The price was also right. There’s a lot of great features, little things like it will beep if the door is open too long and its ability to program the temperature versus using a dial in older electronics. It has a really nice ice maker, too. The lighting is beautiful on the inside, it is bright. The quality of refrigeration is great. It keeps the vegetables and fruits cold in the compartment. Moreover, their guys at the dealer were great. They are knowledgeable and helpful. They gave lots of different options to look at. We’re very happy with Viking Refrigerators.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

I like the look of the Viking range and its excellent quality. I also like that its gas and the heat is off and on quick. Id recommend them.

I bought a fridge and dishwasher back in 2011. The fridge was fine, however, the dishwasher was just dreadful. After going through several channels, a Viking rep told me to pull it out and sell it. Eventually, the store where I bought it ended up replacing it. I then opted for a Miele dishwasher. In June 2013, I decided to try again with Viking. I ordered a range top, range hood with fan, and warming drawer. The range top had to be replaced as it arrived very badly scratched and dented. It was yet another ordeal to get it replaced. The warming drawer is sitting all apart on my living room floor. Ive never had the chance to use it because the cabinet rubs against the drawer and screeches metal to metal when trying to use it.The Viking rep sent out a panel to be screwed into the base of the drawer to keep it flat but that did not work. Now we have another part ordered but Viking has the flippant attitude of telling us they have no idea when the part will arrive. In order to complete the remodel of my kitchen I needed double ovens and a microwave. I chose Jenn Air, and could not be happier with their products. Also, their customer service is outstanding. Viking is definitely the most unprofessional company I have ever dealt with. Their customer service is just horrendous.

We were in the midst of buying a new range and I wanted to see which one was rated the best. We found one that had a good rating and thats what we went in to go look at at PC Richard. But then, my wife saw Viking and the store was running a really good sale on it. My wife liked the way the Viking range looked and she said she always wanted one, so we got one. When we bought it, PC Richard gave my wife a free five-year plan and they also claimed that we can return something within 30 days if we werent happy with it. It wasnt in a day or two when we smelled gas leaking. We called PC Richard and they told us we had to call Viking. Nobody would come out unless we call the gas company to come out. So, the gas company had to come out and they had to sniff on the range to determine that it was leaking and it wasn’t the gas pipe. We called Viking back, they sent a serviceman out, it has been a couple of days and were still waiting for Viking to give the parts to the serviceman so he can come in and install it. It’s been going on a little over a week now. With the amount of money we paid and the range giving us a problem on the first day, my wife wanted to send it back. Then, all of a sudden, PC Richard said, “You cant.” They pointed to this little obscure sign in the back of the counter that says, “No returns on appliances.” My wife wasnt happy with that. We didnt see it at that time and it wasnt brought up when we bought the range that you dont have any options. We researched Viking and found online that people were having problems with them. People complained about the service and the length of time to get parts. We brought that up when we ordered the range because we went to PC Richard to cancel the next day before we even accepted and they kept telling to us how great the range was. It was just a sales pitch. If I had to do it all over again, I would not buy Viking.

My brother-in-law used to work for Miele and he was always thinking of it. But some of the restaurants that he worked in had Viking Ranges and I’ve always heard that Viking was a good product. I’ve always wanted one and since my husband is a gourmet chef, I bought it for him as a gift for this new house that we just remodeled on the lake. The range is at our vacation home and we don’t get out there as much as wed like, so I’ve only used it three times but I am in love with it. It’s nice and it’s a heavy-duty well-made product. Our contractor had it installed, and it was hands-off. The installers came and put it in. We fired it up when we came out the next time and everything worked great.

I like that Viking supports everything. Weve had repairs and it hasnt cost me much. The eight-burner range is fire. Its much better than cooking on four. Im spoiled now.

Most of the Viking items weve had are in our Florida house which is of a quality where I would put Viking products in. The range has been great. Its the second range my wife and I had purchased from the company and at this point, if I had to buy a third one, I would buy one from them again. Were in the middle of a couple of warranty things that they are taking care of. Dealing with their customer service crew at this point, I would say that I could not ask for more. In fact, last week, I sent back an email because their customer service person reached out to find out if we had success in getting the appliance repair people to take a look at the product, and the Viking people are very gracious in the way they take care of problems which is a nice thing. Theyve got the parts ordered already. I am very pleased with Viking Ranges. I hope theyd be really good people which they seem to be.

I bought my first Viking Professional eight years ago for aesthetic purposes and alleged reliability. Unfortunately, the freezer section broke down five years into it and I subsequently had to pay $1,000 to get that fixed. Where I am now, all of the built-ins of the Viking Professional line were already installed when I got here and six months into using it, one of the the refrigerator sections broke down even though my freezer section was cooling. I had not registered my refrigerator, but the customer service center expedited the service and the authorization code to the local service center so that we could address it quickly. Luckily, the repair guy had the part on hand or I would have been sitting without a refrigerator for a week or two if he had to order it. But he told me that he has seen this before with all the built-ins. The one that I have retails for $12,000 and if Im paying top of the line for the Viking Professional line, I expect some type of reliability. So Im a little disappointed. They probably didn’t engineer a certain piece correctly and in the manufacturing world, that may cause the piece to break down sooner rather than later or stop functioning the way it needs to.I have friends who use Sub-Zero, which has a price point thats a little higher, and I have other friends who have Wolf. When I benchmark my peers and what we have, mine’s average in terms of reliability. I don’t know their everyday details but I expect a little more reliability especially for the first five years of a product. Viking Professional is perceived as a high quality brand appliance and I think the salespeople and the dealer provide service to the best of their knowledge, but my personal experience has been such that I question the reliability of it. It hasnt met my expectations and unfortunately, I cant return it either.

When the refrigerator was delivered, the shell was dimpled. So I had two replacements come out, and Viking could not correct that. I got a third refrigerator last week. I was traveling on a weekend, and the compressor stopped, but it came back on. So Im still having problems with Viking. If I had to do it all over again, I wouldnt choose Viking. Theyre not very good products at this time. But their technicians have been great.

Im very happy with Viking Range. I bought it from a wholesaler and the experience with them was positive. The range is beautiful. Aside from its aesthetic, its functionality is my favorite too, being able to boil water in two minutes. Its everything that I was hoping for and Im very pleased with it.

I got a whole kitchen package two years ago. Ive had some things break on them but every time Ive called, Ive had great customer service under the warranty in getting items replaced. So, its never been the issue. My husband and I put houses for a living and we decided to put Viking in one of our high end properties that we do. When we went to the International Builders Show, we stumbled upon the owner who was speaking at the first day to a group of people and were intrigued by his speech. So, we decided to solicit the package about trying to improve the quality of the product. Viking is comparable to Wolf but Wolf is still slightly ahead as far as quality. I have a 60-inch range, refrigerator, dishwasher and hood and theyre all Viking. I like the griddle in the range but I hate the indoor barbecue. I wish I had the double griddle. If I could switch it out, I would. So, that was my huge mistake but its fine. I just dont use it because its too much of a mess.

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

I’ve been having a lot of trouble recently with our Viking Refrigerator and it’s been one of the worst customer service experiences I’ve ever had. I liked the great arrangement design in the freezer and that it had a three-year warranty. But, the freezer leaks water onto the floor, which then pools under the fridge and then leaks into my basement. I have to get in there every week and break up the ice at the bottom of the freezer so it doesn’t break the seal. I sent an email to Viking several weeks ago and I was in touch with somebody there and we have emails back and forth. I opened up a service ticket about three months ago and I’m only now starting the service process since it wasn’t until this week that I actually got confirmation. They have a local appliance service person coming out and I’ve scheduled an appointment with them.

Up until it broke, I was quite happy with my Viking refrigerator. But it broke in November (the evaporator failed - still under warranty). A service company came, diagnosed the problem and ordered the part December 5. Today it is March 10. In February the appliance repair company called Viking and they were told the part would come in February 26 and that it would be sent out by overnight air when it arrived. February 26 came and went. No word.Yesterday I called Viking and spoke to a customer service rep who took my info and told me someone would call me back. No one called. Today I called and spoke to a different customer service rep and was told that there is no expected arrival time of these parts to the Viking factory. I was told some people are waiting 6 months or a year. Im sorry but I call BS on that.Heres the thing: This is a popular model of refrigerator. Clearly they must be getting these parts at the factory and installing them in new product to be sold while ignoring current customers like me. Not only is this bad business, I believe it is dishonest when they tell me that none of these parts have come in. Im kind of an in internet guy. This is the first review of this situation that I have left. There will be more. Viking is making a mistake. If they rectify it I will come back and modify this review. But dont hold your breath. And if you want your food cold, definitely consider what might happen if your Viking refrigerator stops working.

Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.

Ive known Viking from many years ago in the food service business. I wasn’t going with the Viking Refrigerator, but with the Viking cooktop. Both appliances came as a package deal and the sales pitch was one item would be free, so it was easier for me to do that. I would have never gone with Viking for my refrigeration purchase. I’ve been using the refrigerator for about a month now and it appears very sturdy and I feel its gonna last. It also appears to do a great job to have the room that I thought it did for its size. I also like the digital controls on top that tells me what’s going onPeople have to understand the options that come with their Viking Refrigerator, like the ice maker versus non-ice maker, down to if they have water filtration for access to waterspouts. Viking is really there when you’re looking at the quality. On the other hand, Viking is not sitting extremely well with me on the customer service side. I had the direct vent and it hasn’t worked since day one. After three months, they finally decided to replace it. I saved my money for a very long time for those items and they are the biggest expense Ive ever made on appliances. It was quite depressing knowing that Viking didn’t stand by some of their equipment. So, be cautious.

I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn’t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, “Your case has been closed. There is nothing that can be done with your range. I went back to Viking and they were like, “We got a copy of the report and the report states that it’s an installation problem which is not our issue. You need to go back to whoever installed it.” When they came out to look at my range, my contractor was here. He was talking to the service man and said, “Everything is perfect. I followed all the instructions. Everything is laid out the way it’s supposed to be. Nothing is butting up against it.” It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, “This second opinion you’re getting is not covered.” The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, “Your surface isn’t level.” They took care of it and now its level. He gave me my slip and I was like, “How much do I owe you?” He said, “We are charging Viking for this. It is their problem. You’re not paying for this.” Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart’s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.

I purchased a 6 burner range with a grill in the middle. The center started to sag. I called the authorized service person in my area and he said he had installed a kit to fix the problem that Viking provided but that it wouldnt be free because my unit was no longer under warranty. He said the center grill wasnt properly supported so over time it sagged with heat or pressure. I complained to Viking because this was a defect they knew about. First excuse: they said they couldnt help because my unit wasnt properly registered even though the matching fridge was. I provided proof of purchase (original receipt) so they registered my unit. Second excuse: there was no kit ever produced perhaps because so few people complained. I said a manufacturing defect is a defect. They should fix it even if only one complained. I mentioned the repairman had fixed the problem for others and gave them his contact info. They said they would follow up but never did.

My wife saw the Viking range and it was pretty. She liked the bells and whistles. It was dropped off during delivery, my contractor installed it, but there was a problem with the board. One of the lights wouldnt work and one of the burners wouldnt ignite, so we ended up getting services on day one. Its been working fine since. Its weird getting used to a non-digital oven as this ones a lot more manual so that was a little bit of a transition. But I like it more. It seems like fewer things to break. The oven heats and it seems to circulate just fine. It cooks everything just fine. I show it off to everybody. They love it.

My husband is a builder, and he always thought that Viking Ranges are more expensive than others. But the lady at Best Buy called and said they have this floor model line. We were getting a new range, and I love to cook, so I was like, Sure. However, for three weeks I didn’t have a range and it was a big mess. There seems to be a big disconnect on the Best Buy part of Viking. In summary, don’t buy a Viking from Best Buy. It started last September 22nd and it was awful at first. Best Buy would not get someone out here. They didn’t even know they sold us an LP. Apparently Viking misstated it. Best Buy couldn’t say why it didn’t work and then when they figured it out, the sales girl said they were getting someone because they kept telling me its really hard to get a Viking tech. It was out for two weeks. I also had a Best Buy warranty and they told me that it covers Viking. I called the Geek Squad. The day they came, theyre like, We don’t service Viking ranges and I still don’t have a clear answer on that. The manager was supposed to get me whether or not the Best Buy warranty covers Viking and they still don’t have an answer yet. Once the manager got involved, he saw how I upset I was. At first were going to convert the range but they couldnt.The techs involvement helped. He said, Its either buy a Viking LP or gas or you have to take the whole oven apart to convert it.” That ended up being a no-go. That weekend, he got me a loaner and that’s when they said, “Were just going to get you a new range.” Ive been using it and I love it. The front right burner is boils water fast. My least favorite feature though is it doesn’t go real low even on simmer. It still boils. The low setting is not like I put it on and let it go without worrying that its going to burn, which is weird. When the oven stops working that day, Im like. Its coming up to Thanksgiving. What if it stops working? But a girl called me and she must have set up a tech because I got a call from someone and theyre coming.

My husband was looking into a whole bunch of different brands and Viking was a little less expensive but just as good quality. Its been great and I like having all the space in it. However, Im waiting for them to call me back because the fridge and freezer arent side-by-side as the fridge is pushed back a little bit. Im waiting for them to contact us to schedule the installers to come back and fix it.

Viking support has been good. There were a couple of issues with my range when it first arrived but they found somebody local to repair it. They found time on the schedule, fixed my range, followed up and they came back. It was all positive. We really like our range. But it should have arrived without any problems.

I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. Its been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.

I like the look and size of my Viking Refrigerator. It works well in keeping my stuff cold. However, it leaks at the bottom and inside. Ive been with Viking back and forth numerous times. Theyve had three different service people come to my house and they dont know how to repair it. Im waiting to hear back from them because I want my refrigerator replaced. Its rusted, it has discoloration, and the inside parts, God only knows what they look like. My floor is warped and Ive had to stick Bounty paper towels under my refrigerator to absorb the water that pours out. Its been hellish and months upon months have gone by and Viking still has not addressed the issue. They have barely contacted me. Im highly dissatisfied with them.

Weve invested on a full line of Viking appliances in our renovated kitchen a few years ago: refrigerator, stove, oven and microwave. We had to replace the microwave because it was not heating food. Now, the refrigerator is not cooling enough. We called Pacific Sales. We called Viking. They both referred to Appliance Masters, technicians authorized and specialized Viking appliances. Three technicians have come out five (5) times: Changed the fan, changed the board, checked the vent, checked the thermostat, calibrated the temperature. The problem has not been resolved yet. Our kids have gotten sick from eating food going bad because the refrigerator is not cold enough. VIKING IS HIGH END BRAND, EXPENSIVE PRICE TAG WITH POOR POOR QUALITY.

The first problem I had with my range is the oven taking forever to preheat. Then an incessant clicking began on the burners. I was lucky enough to purchase a repair contract for $65.00 for a year. They fixed the oven preheating problem and also fixed the clicking problem, but now it has began again. It is so annoying. My burners do work, but I want to scream sometimes when I am trying to use all of the burners.

I bought a house that has a Viking Range. So far, the quality is good. I like the stovetop with the gas and heavy-duty grates. It’s easy to maintain and clean. However, I recently called them about some parts. There were some little rubber grommets on the bottom of the stove grate that shrink with heat and fall out. And I still haven’t received my replacement parts they offered. But other than that, the oven itself is very efficient and cooks way quicker than I expected. Plus, my interaction with the reps was good and they were helpful and friendly.

We like our Viking range. We like the extra burners and the large surface on the top. The cleanup has been okay. The only thing is we smell some gas when its on Convection Bake. One of the burners had problems with the igniting, but I was able to adjust it and get it to work properly. The quality is good overall. As far as performance goes and the quality of manufacturer, those also seem good. Were happy with our range. It fits our space and I would recommend it to people in a similar situation. I just dont think its for everybody. Its very pricey.

The ice cube crusher/cube maker has broken twice. The first time it was still under warranty but it took over a month for the company to send a repairman. The second time that the ice crusher/cube maker broke, it was just out of warranty. The very rude Viking phone representative said that the part (ice cube tray with auger) was back ordered for over 3 months due to the faulty design of the unit noting that the plastic parts keep breaking. The cost of this plastic until was ~$450.00!!! We reinstalled it and it still doesnt work. What a piece of **. I would never recommend purchasing this professional refrigerator/freezer. DO NOT PURCHASE!!!

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

The refrigerator was broken so we called the warranty company. It didnt resolve until one month later so we didnt have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we havent seen any similar issue coming up.

I Upgraded our New home by Purchasing All Viking Appliances which was quite an Expensive Upgrade!! Terrible products!! The microwave had plastic covered controls on the front that within a year wore out. You could see fingerprints marks on the frequently used numbers, it looked terrible!! The microwave burnt popcorn even when you used the ‘popcorn setting’! Within a few years (after the warranty expired) it stopped working and I had to have it fixed!! The other appliances were just as bad! Don’t purchase Viking Products!!!

30 months ago I bought a new built apartment in the Dominican Republic that came with a new 48 Viking professional refrigerator. It started to malfunction (not cold enough, not making ice cubes, making loud noises and not refrigerating altogether) soon after we got it. Kitchen Center in Santo Domingo, who supplied it, did not want to do anything about it pretending that the 12 months warranty had passed. Kitchen Center finally agreed to replace it with a new one at the condition that I pay them an extra USD $7,500.00 which I did. The new fridge is also malfunctioning and has the same issues. A Viking representative offered to change it about 4 months ago but Kitchen Center does not want to honor this promise.

I wanted to try a Viking refrigerator since its a good brand. Ive also seen their ads and heard them from my friends. I bought one and the quality is very good. Its self-cleaning too.

We purchased several Viking high end appliances for a condominium about 6 years ago. I have never been so dissatisfied with an appliance line ever. We opted for induction cooktop as we could not do gas. It has been highly disappointing! All of the large burners have stopped working. First one about a year ago then two others less than 3 months apart. I was told by service rep for Viking the parts alone will be over $3,200. Are you kidding me? The elements usually burn out affecting same circuit. One large and one small burner share but our small burners work.I would never buy another and suggest you DO NOT either. In addition our Viking ice maker does not work. Our refrigerator ice maker became our source for ice since. It works only if you manually move arm each time shelf is pulled out. I can not begin to express the poor quality and especially short life cycle of these very expensive appliance.

I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We’ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.

I want something sturdier and has more performance than what Im usually getting. I got Viking with the oven and its super sturdy. However, I also have the dishwasher and with both of them, I have some issues. Like with the range, one of the bars inside of the oven came loose. So, I had to wait for two months to get the part back and to service it. And the first dishwasher I got wasn’t starting, so I had to get another one. I was a little bit disappointed, especially for the price. Other than that, performance-wise, both the dishwasher and the range have been great. The dealer was also phenomenal. I couldn’t ask for better. They knew what Viking has on the website and were very knowledgeable. They knew their product. Every question that I had, they called me immediately, and if there was something they couldn’t answer they got back to me very, very quickly.

Professional Refrigerator/freezer model #VCFF236SS002 - Purchased an existing home with barely-used 2012 Viking appliances. Within a week neither refrigerator nor freezer were holding temperatures. The shelves in freezer were also easily off-track. Took 3 days to reach Viking Corporation since it does not take calls on weekends or holidays, nor after 5pm ET. Once connected to Viking Corp service rep I learned that the appliance is under warranty for 30 more days. But the approved service provider/distributor for the state of WI is in IL, and the first available diagnostic appointment was one week out. The company rep at LV Distributors in IL gave a 50-50 chance that the service tech would be able to repair the refrigerator on the first visit, and could not estimate the time it would take to obtain necessary parts, nor when a tech would return for 2nd time. Calls to local high end appliance sellers & Viking owners about alternative service providers were fruitless. Reading Consumer Reports and other posts from owners in same circumstance makes it clear that this $3600 appliance is a bad choice if one wants a reliable, sturdy appliance.

We had gotten a Samsung refrigerator before and it didn't work well. My husband always wanted a higher-end refrigerator. Viking was always the number one on our list. The purchase of our Viking Refrigerator went really well. We bought it at Pacific Sales, which is the higher end sales part of Best Buy. The delivery was good. There was one issue though. The handle wasn't tight enough, so it eventually became very loose. But when we called for service, they came out right away.

I was remodeling a kitchen in my new house and I wanted a Viking Range. I liked the layout of the burner grills and the automatic start. Also, the size of the oven was larger than most and the underneath part of the burner stays enclosed. I was able to get it in the burgundy color that I really liked for the kitchen. I really liked the power of the burners that I have, too. The team at Viking has been good. There was a delay in the manufacturing, and they let me know about it right away and when to expect the items so it all went very smoothly. I got a free Viking dishwasher with the range and the wall oven but Im not as happy with the dishwasher as I would like to be.

I owned a Viking Range in a prior home for about 10 years. I love the range! The quality of range is good. The team at the Viking dealer has also been really good.

I like the lighting of my Viking Refrigerator. Its much brighter than the other refrigerator that I had. However, I was disappointed that it didn’t have the same gold handle option that I had with the rest of my kitchen. Still, their reps were very good and they are able to provide me with whatever information I’m asking for. Im very happy with Viking and the quality of their products as well as the customer service that they provide.

I built a new kitchen in 2012. We splurged on a Viking fridge and have had trouble from day 1. The freezer broke every year, the defrost function in the freezer didnt work correctly, so the freezer would turn off and melted water would flow out. We finally had to get an upgraded compressor because the one in the fridge wasnt big enough. Big money. This year, the cooling fan stopped working in fridge. This was 3 weeks ago. My appliance repair contractors spent a week trying to contact service. Finally they sent a part, 3 days later… So now I face the 4th of July summer holiday, no fridge. I feel like I should order multiples of the 4 fan I need, fully expecting this will happen again. Viking, good name, bad product.

In the last month (September 2018), I have had three door containers fall off the door and shatter on the floor when I opened the refrigerator. All three door containers broke about one week apart. In addition, my cold storage drawer handle broke (plastic). What is going on with these components? Has anyone else experienced failure. This refrigerator was purchased in 2012, along with five other stainless Viking appliances. No problems with them. Viking says there is no recall and my warranty has expired. I would Viking to step up to the plate and assist. These are solid pieces that have appeared to fracture after six years of use. I would expect other things to malfunction but not solid plastic pieces.

We initially looked at different models and ended up getting a better deal with Viking. Everything we bought came in with the package, which was nice. The dealer tried to work with us to get the best deal. The conventional oven in the gas top works great as well as the broiler, but unfortunately, the convection part of the oven doesnt work so weve had to put in a service call for it. Its a little disappointing since its brand new and thats an issue. Additionally, since that supplier is out of state, we took a couple of days to find out who could supply the Viking range. I had to call them back and then they gave me the name of the supplier, then the supplier took a day or two just to have them call me back. Luckily it was close to the area that we were, but the rep was getting calls from people from New York and other states so not too many people service them. Overall my Viking range looks great and I had great interactions with the people, but theyre lacking in servicing.

When I built my house in 2006, I put all Viking appliances in, without regard for price, because I thought I would have quality products for many years. The dishwasher was labeled as not worth fixing, after 4 years. The temperature control on the built-in oven is so sloppy and inaccurate that you are always guessing at what the actual temperature is. I was told even the new control knobs are that inaccurate. The ice dispenser on the built-in side-by-side fridge dispenses ice to the floor almost every time it is used. I have to post instructions for use on the fridge when we are entertaining. The plastic pull-out ice drawer broke after the 4th year. The automatic ice maker stopped working completely in the 11th year and it took over a year to diagnose, get parts and repair the problem. Parts took 9 months to get. One positive, the meat drawer keeps the meat unbelievably fresh for extended amounts of time. No children here so the wear and tear is very minimal. I will never purchase another Viking product.

I knew Viking from the installation in multiple houses from friends but in this particular case, the builder had Viking as the official product to be selected from. We didn’t have an option but to select within Viking products. Its a good brand though and I like their refrigeration products look, that the drawers close softly and that it works. I would recommend them with a caveat of what the person might be looking for exactly. For example, this refrigerator doesn’t have the option to access water or ice from outside the door so it’s just practical issues depending on how you want to use it and what is your preference.

Weve been using Viking appliances for eight months and so far they have been okay. However, the oven was not working properly, which was a little disappointing given that it was brand new. We had it fixed and the guy who came out was good. I didn’t realize the appliances were registered, so when I needed someone to come out quickly to service the oven and I did the registration online, I needed to wait because the people that needed to accept the registration were gone for the day. It was a little disappointing that there wasn’t an automated process or extended hours because appliances are important and if they don’t work, its hard to wait.

I like that theyre made in the USA. Given this day and time of supply chain slowdowns, the range got here quicker than we had expected, which was marvelous. We got a hood to go along with it. Everything came in pretty much right on time. The range performs exactly as we had hoped. Its a high quality range. Everything comes out tasting great. Viking is the best.

$21,516. That is the amount that we paid on Halloween day in 2010 for a Viking appliance package that included a dual fuel range, built-in refrigerator, dishwasher and beverage center. I can honestly say that it was the singularly worst purchase decision I have ever made. Not only has the equipment performed poorly when functioning, it is not functioning all too often. To top it off, when service is required, we endure a virtual absence of service providers in our city of nearly 1,000,000 people.Recently, both refrigerator and range ceased to function. The one service company which would service the equipment told us Ill order new circuit boards for the equipment, but there is no guarantee that will fix them. Either way, you have to pay for the boards up front. We spun the wheel and bought the boards for $1,200. I feel somewhat lucky that the refrigerator was restored to operation following the installation of a new board. Sadly, the new circuit board did not repair the range and the service tech is now suggesting that maybe the fan is the problem on the range. We have been offered another shot at the wheel for some $300… with no guarantee, of course.To be fair, we are people that paid $21,000+ for kitchen appliances. If thats where you live, you have to learn to recognize that you may be susceptible to valuing image over quality. In this case, we bought a name that has cache far greater than it deserves. Unlike a high maintenance Porsche that is awesome when it is working, this equipment is mediocre at its best and abysmal when its not. Literally better off using middle-market brands at a fraction of the cost.

I first heard of Viking Refrigerators from friends talking about the brand when they were shopping for the prices and we purchased from them because my husband likes the look. We got the French refrigerator and Vikings team was friendly and helpful. But its a little concerning that it came with issues. There was something wrong with the door and there was a dent on top of it. I called the company that I purchased it from and they weren’t too responsive but I was able to get a small discount off the fridge and someone came to fix the problem that I was having with the door. The person who came out was surprised that they shipped it out to me in that condition. We had the issues resolved but I feel like it doesn’t live up to the name that I’m used to hearing about, at least for this model.

I liked the Viking refrigerators style and it’s a great product. When it had a little bit issue and was making noise, their technician came. They replaced the fan and it was taken care of.

Viking Refrigerator is a higher end product. It’s a good appliance. There was a slight beneficial discount for the Viking at the time we purchased it even though it was more money than some other appliances. I haven’t had a problem with it other than a drawer breaking, and they sent us a replacement. I called Viking and they said to make sure the appliances are registered. So, they registered, and once they were registered, they were gonna send somebody out. I couldn’t believe they were gonna do that. When they realized it was just a drawer, they just sent the drawer. The process was easy. I like all the features of the refrigerator. One feature is kinda interesting. They made it so you can put a full-sized pizza on the bottom of it, which is pretty cool because you always have a problem with the box of the pizza. Also, the dealer, Pacific Appliances at Best Buy was great.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

The fridge is good but the ice maker wasn’t working since day one. The individual ordered the part that wasn’t working and that’s where we’re stuck. He didnt finish the job, and then the pandemic happened. I heard nothing back since.

My only two choices was Viking or Wolf and for the price, Viking gave me what I wanted. The dealer that I bought it from were on the ball. They got it for me earlier than I thought I was gonna get it. One of the cast-iron grates was cracked and they got it replaced through Viking within a week. I like everything about the range. It fulfills my expectations and does what its supposed to do. It looks great and Im very happy with it. The fact that we just took off all the top panels to wash them is a miracle in itself. It lights when I want it to. It keeps the temperature where I want it in the oven.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.

I wanted something clean and I like the look of the Viking refrigerator unlike those with a door with the ice maker in it or anything through the door because I know that separates. So, I bought a Viking. It is a brand-new refrigerator but I have not used it. It’s broken right now. In fact, it has not been right since the get-go so I’m waiting on repair and warranty. My experience with the dealer was good. It has just been a slow process.

After spending almost 10k on a professional refrigerator, it failed within 2 years. It then took 10 days for a repair technician to come to the house. I have a garage refrigerator that is still working fine after 20 years. Totally unacceptable. Viking is trash.

Easy to use controls, great lighting, good space utilization and temperature controls, i.e. overall excellent appliance, but freezer could be more spacious and I dont understand why such an expensive model does not include an automatic ice and water dispenser.

My Viking range is a well-made product and it looks great. And while its kind of shocking how heavy it is, everything is working great on it. I really like the induction in terms of speeding and also, it is fairly quick at heating things up and turning things fast. So, its nice and seems to be a little bit cleaner in terms of the heating element and keeping the top clean. The only thing is I cant see where theres a built-in timer in there. Luckily, I have the microwave over the oven, so Im able to use a timer on top of the range. But if I didnt have the microwave, itd be more of an issue.

We live in a rural area fifteen minutes from the Interstate freeway. Five years ago we purchased an integrated Viking dishwasher for top of the line bucks. It took Viking five service calls to get it running and it has performed flawlessly until now. So we call local appliance dealers and none of them service Viking. We call Viking and they tell us there is no local factory authorized service. However, they give us names of repair services who should be able to help us. All but one refuse telling us they have problems dealing with Viking and therefore servicing their products. The only one who would deal with the situation tells us the main circuit board is shot and the minimum charge for the service call will be around $1,100 to change out the $250.00 part due to travel time. We are about a one hour drive from Medford, Oregon. We are replacing a perfectly good machine to the tune of $1,200.00! Viking sucks!!!

In March 2016, I spent 17,000 on a Viking professional oven and refrigerator. The oven broke TWICE within the first 6 months. Last week... just over 1.5 years after purchase... the refrigerator went out. Seriously?! I thought I was spending a large amount of money for a better than average product. The Kenmore refrigerator in my garage lasted 10 years, and my Sub-Zero lasted 20! When I called customer service, it took 2 days for them to tell me they would be out in 8 more days! No. They final acquiesced and agreed to come earlier... but they tried to make me wait more than a week. I threw away several hundred dollars worth of food and, evidently, several thousand dollars on sub-standard, overpriced professional appliances. I would steer anyone away from Viking!!! I purchased mine at Best Buy in Houston, and fell for the quality sales pitch. So far, just a quality price tag.

Viking was already the brand we had in the kitchen. The refrigerator broke, so I replaced it with the same brand. I bought it through a third-party seller and the experience was poor. The product was delivered with a manufacturer defect. The doors had to be zip-tied up because the installation is difficult if the doors are moving about. After it was installed, my husband and I realized the doors dont close. What upset me about the third-party vendor was that they said that its our problem, not theirs, and left. But Viking immediately stepped in and sent help with their repair people around town. I have had to use them on two or three occasions once again, all from the defect of original product delivery. No issues that went wrong. They have been incredibly responsive. Its a brand that stands by its quality. On the other hand, they did let a fridge that doesnt have doors that close past inspection somehow, so thats also strange. But when they realized they messed up, they fixed it. The refrigerator is not the right size and its a loud machine, but it does the job and has lots of storage.

Our Viking refrigerators good. We built several homes and Im a cook, so the Viking range is what I wanted, and then they were doing a deal. You can get a couple of different things, so I went with that and got the refrigerator. My favorite thing is the very bottom shelf. You can put like pieces of boxes and weird things. Its a well thought out storage. Its a good use of space. As far as the quality, its what Ive expected for a built-in. Its good. One of the little doors where you put your butter in the door was cracked on the inside but that kind of happen.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

Im having so many issues with Viking. I’m very mad about it and I have a huge regret right now. The repairman came last week to work on the large oven and the range because they quit working. In addition to that, it took them forever to get the parts in. And when I called them with an issue such as my $30,000 appliances not working, they would act as if you’re bothering them and the customer service is rude. I’ve also had a repairman at my house to work on my Viking refrigerator four times.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

Awesome range - very efficient and easy to use burners that regulate heat very well. Having a professional-series product also unfortunately means that I now want to upgrade everything. Would recommend this range for everyone looking to add a level of sophistication to either their existing kitchen or building brand new. Great warranty as well (that we have never used).

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

The Viking range has all the features I wanted and a good reputation for being a quality product. It lasts a long time with not a lot of maintenance issues. We wanted a blue range to match our blue kitchen, so we got a custom one. The first one that we received was a disaster. It never worked from the minute we got it. The spring on the door was damaged so the oven never shut properly. Every time it got up to a high temperature, it would drop suddenly down and just remain there. Every day, they sent a bunch of people out to look at it and the whole process was annoying. After a lot of complaining, they finally replaced it. But even if they could have fixed it, I still wouldn’t have wanted it. Why would I want a defective stove that didn’t work from the second it was installed? It was definitely not an easy process. They were blaming the distributor and each step that we had to go through was very frustrating to deal with. The brand new range doesn’t bake well at all. My wife tries every day to bake in it but it burns. We got the dual range with the gas top and convection electric oven. The gas range itself is great, but the actual oven is not very accurate in terms of temperature. The way it cooks food is very inconsistent and I wouldnt recommend it to anyone who wants to do a lot of baking. I would like to take an actual temperature reading on it because it seems to cook hot. Im overall disappointed with this product.

We liked the functionality of the Viking Ranges, the induction on one side, gas and griddle. When I was getting my range, it was quick because it was on the floor and they wanted to get it out as soon as possible. So through TA Appliances, I got it within a week or so. Then I had an appliance guy who came in, installed a power cord, and put it in for me. We use our stove quite a bit and in terms of functionality, it’s very good. But I ran into one problem that is currently being looked into. The ignition of my backburner is not coming on and not lighting that well. I called the TA Appliance guy who I got the range from and he set things up so that I was called by whoever the service team is here close to me. They were okay but some better communication as to what the problem was in the process would have been appreciated. I had to call a few times to really understand what the holdup was on getting parts. They said that they couldnt get parts over right away, but that wasnt communicated well.Other than that, my Viking range is fantastic. There are two ovens and theres a small oven on the right side. It would have been nice to get a second rack in there since we often have multiple things in there because of the conduction. There are three positions you can put the racks in but I couldnt find one. Theres none on the website or anywhere you can buy one. Itd be nice to grab some of those kind of accessories. But I managed to get a bamboo cutting board cover for the griddle and that worked out nicely.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

We went to Best Buy and Viking Refrigerators was there. We have Sub-Zero and Vikings comparable. We bought Viking for our Florida property. There were little issues buying that from Virginia and getting it delivered in Florida, but it all worked out. The refrigerator is fine. It broke once but they were good to fix it. Its such a nice fridge and it keeps things longer. We like it. All the high-end appliance had been great. They’re all expensive but theyre all really good. We knew what we were getting.