I had a Viking refrigeration unit close to 15 years. But it crapped out and it was gonna cost $2,500 to fix it. The cabinetry that I have was all set to the same size of a Viking refrigerator and I didn’t wanna pull out the cabinetry that I have built around it. The showroom also had a Viking refrigerator that I was able to buy off the floor model that they were willing to sell me because I got my first Viking there so they gave me a discount on it. Its lighting is a lot better than the old one, but Im very concerned when I bought it. I bought it from Holloways and they told me that I would get the standard guarantees if anything was to go wrong. Its like buying a new product off of the floor. But the refrigerator wasn’t working in the store and it was just set up there. I thought I was buying a model where I get the same guarantees. After I registered the product with Viking, I was told by their customer service people that my refrigerator was out of warranty because it was on the floor for five years. If Viking was such a great company and had superior products, they would give me the same guarantee as a new refrigerator. Im stuck with this model now and they will not back up a product that was brand new to me for more than 90 days. My experience with them, whether I get a guarantee or not, made me become turned off with the company 100%. I would not buy and recommend a Viking.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

We were looking for a new refrigerator and I looked online and found out that Viking was the leader in kitchen appliances but nobody seemed to really know anything about their refrigeration. Then we went to a couple of places here in town, I researched it on their website and we fell in love with their ref so, we ordered it. This is my first Viking appliance. I had heard of Viking in the restaurant business and people seemed to be impressed. The quality of the product is excellent. The space is perfect. For the size that it is, it holds a lot of food and were really happy. When we build the new house, Ill probably buy two Viking refrigerators.The only problem we had, and this seems to be not specific to Viking, were the people. We like trying the new things on the market but things that last, and so, we were very pleased with this purchase. But the salespeople werent prepared. Theres more of a market here in San Diego but their salespeople just werent ready to sell it. Either they were too busy or weren’t educated. When we find something that we want, we usually are more educated than the sales people and that seems to be the case with their people. Its something that could still be improved.

My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???

Our Viking refrigerator has been excellent. Other refrigerators are so deep that sometimes you cannot see whats in the back of the refrigerator, but ours is wide and shallow so you can see everything. However, I have one issue with Viking since I called them and that is on the warranty. They sent someone out and got my refrigerator fixed, but it was surprising that there are some issues with the brand new refrigerators.

Ive been very familiar with Viking for many years but Im very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they wont cover anything. It was a very disappointing experience and makes me want to avoid using Viking. It’s a nice refrigerator. Unfortunately, they are selling it through dealers that dont understand their process and theyre not standing behind it and not willing to stand up to their dealer. So, its not a company I would want to do business with again.

I bought a Viking dishwater 11 months ago. During this time, I had to call their repair representative 5 times. I was very dissatisfied with this as I had paid more than twice an average dishwasher and expected better quality and not worse. I have been using dishwashers for more than 30 years and never had any problems before this one. Last week, the washer broke down again and the repair guy said that an olive pit had gone past the filter and into the drain, and he claimed that this was my fault and the warranty would not cover this situation! Now, I always wipe plates and try to get everything off but it is possible thata pit might be stuck to the bottom of a plate or glass and isnt the filter suppose to get that? I consider the design of the filter to be faulty and called Viking but they would not accept paying for the repair. I will never buy Viking again and will relay my experience to everyone I know and recommend them to stay away from Viking products which are highly priced, have poor reliability, and bad customer service.

Less than five months ago I purchased all new appliances for my kitchen. I wanted a reputable brand that would last for years to come. Viking is a name you hear and immediately think high-end. Their appliances fit my style perfectly, simple yet classy-looking, so I took the plunge and ordered myself an entire Viking kitchen, not a cheap decision but my kitchen is MY space, so I splurged.My stainless steel refrigerator (double door on top, pull-out freezer on bottom) has been constant problems for me. Im actually not fond of any of my appliances but the others have been overlooked due to such shockingly poor quality of my refrigerator. First, the ice machine works completely randomly... one day a full tub of ice, the next nothing. Next, in less than three months time a shelving frame has completely cracked all the way through, and there is hardly any weight on it at all. Now, the produce drawers are sagging inwards and I do not trust the shelves in the least. It seems like it is constantly something with the unit. I had hoped to love my new kitchen but now Im so upset that, for the money I spent, I do not have appliances I can be proud to show off.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

I was looking for a larger stove, a 36 or a 48, and I wanted one with 6 burners. I looked around and I bought a Viking range. We love it. It would be hard to have a cheaper range now and to go to something without all the features that this one has. The burners are very hot and the oven is huge. The only thing is it would have been nice if it was a self-cleaning oven because I’m lazy.

The stove has been nothing but a headache. This oven worked for literally 5 months then stopped working. We attempted to fix it with experienced repair men but after changing the spark module and the ignitor, still nothing. What the heck have you manufactured Viking. For $5500.00 all we have at the moment is a hunk of metal with a $660 repair cost to boot to the original cost. Thanks for taking my money out of the bank and tossing it in the garbage. As they say happy wife, happy life. Well my wife is not happy therefore my life isnt doing too well.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

I wanted the quality of the Viking stove so I went with them and Ive had it for six months now. I dealt with Reno’s Appliance, which carries the Viking stuff, and they were good about getting us the package deal. So, we got all Viking equipment, and that was good. I just had my stove serviced a couple days ago because something with the igniters were malfunctioning and the range top is not working. So, they had to do some work in here and it took a couple of weeks to get their tech out here.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

We liked the looks and functionality of Viking but the quality is not so good. A couple clickers went out almost immediately, the ones that’s lighting the fire itself. Since my remodeling still going on and we have to call warranty and for the range of this price, this should be better. Some materials that are used for burners make it really impossible to clean including the griddle. But my favorite feature is how much room it has on the top.I bought the blower, the range, the microwave, the dishwasher and the refrigerator from Best Buy so, it’s pretty close to a $30,000 on the Viking products. But I could not get my products delivered. I paid for Everything was paid for and they got me a few items delivered. But the freezer was scratched and theres no one to talk to. That guy who was taking care of me at Best Buy left.Stove was nowhere to be found. I called the store and left messages, nobody answered.The people on the phone promised me to call me back all the time. Finally, I went into the store. They told me to stop by the following week and I did that again because I can’t get anybody on the phone every time I call. I tried to get on some guy, they looked for it, then three days after that, they finally delivered the range. It showed it was backordered, tracked it down that they arrived in Denver three weeks ago and it was sitting in a warehouse somewhere. It was a horrible experience.Think thrice because there’s Sub-Zero brand that is totally competitive and just go with them, that’s all [unclear 0:06:54] makes no sense to spend 50 grand with this kind of service or this kind of follow-up.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

I got a Viking range, dishwasher and a smaller baking oven. The dealer was knowledgeable and my experience in dealing with him was good. The range has a griddle in the middle which is a high polished stainless look and I liked that. It is super easy to clean and it looks brand spanking new, spotless and shiny after I clean it. I also like how underneath where the burners are, its like a black enamel, so its easy to hide whenever its not so clean. Also, I like the quality of Viking a lot and so far, I’ve been happy with all the Viking products that I have.

We moved in our brand-new house in November around Thanksgiving and the Viking refrigerator was in it. Ive never had it working since Day One. In less than a year, I have lost everything twice in there. The ice and water dispenser have not worked and part of the problem was there was no local repairman. I went online and found the only authorized repairman in the state but he happened to be two hours away. I talked to him and he was nice enough but he was gonna charge an arm and a leg to come up here. He tried to talk me through it and gave me some instructions. It got better at least but it has been infuriating and I don’t know how to get it resolved other than to get the guy from Laurel to come and see about it.

Viking is known as a higher end appliance, and were really happy with the quality of our refrigerator. The ice maker is louder than I would like, but it doesnt go off that often. I really like the amount of capacity in the refrigerator because for this size of refrigerator that we were looking at, Viking has the highest capacity. Go ahead and buy a Viking fridge.

We liked the Viking brand name and the look of their products. So, we redid our whole kitchen with all Viking and got their products through a dealer. Our Viking range is good and powerful but it is so much stronger than what I was used to, so I burned a pot early on. That has been a learning curve for me and I dont know if that’s in the materials because it’s sort of overwhelming when you get all new appliances and unpack from a renovation. That might be my fault but that could be somehow highlighted for other people.Also, there was a problem with the ranges starter from the beginning so I had to have that repaired. One of the grate panels rusted, too and it was replaced. But the black on the replacement is a little different though and it doesn’t match the others if you look at it. Plus, a little piece fell off of one of the grates and I still have to glue it. I paid for it and Viking was supposed to send us two pieces of that but they sent only one. I also find it difficult to clean or get stuff off the stove top, although I try to not worry about it as much. That has been a bit of a learning curve as well. We have the Viking range for a little over two years so far and I don’t think that these problems should have happened. That is not what I would expect.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

When selecting our refrigerator, we went on Vikings reputation. Also, my husbands in interior design and that was also part of the reason why we chose Viking as opposed to a GE product, which we have at another house. However, we are a little disappointed with Viking. We’ve had the refrigerator for less than a year and all this stuff started happening right around a month’s time. We were having problems with the ice maker and when I called Viking repair service, they put in a service call. Somebody came out but didn’t really do anything other than change the ice maker. He said that it should be working within 24 hours but it still is not. They came for a second service call after that. The contractors follow-up was not up to what I think Viking would expect from their name though. Ive had to follow up twice with the service repair people to find out what was going on with my refrigerator. They have been telling me that they needed to order another ice maker and a different part but based on the recent weather in the Southeast, it was being delayed. There are also other things that I have to have the repair person look at. We have a bottom refrigerator and the door clicks every time we hold the door open. Other than that, I had received a part that is supposed to be on one of the doors so that you can have butter or whatever else you want to use in a climate-controlled environment. But it doesn’t fit in there and nobody that I’ve called at Viking has been able to give me an answer on how to have it fit. But other than that, we like the refrigerator, me probably more so than my husband.

I have a Viking side by side fridge, double oven unit and a range top - While the range top seems to work Ok The Fridge is the worst, between the ice maker not working properly, water evaporation unit does not work (a known problem) where you have to empty/wipe off the water from under the unit, and various shelf draw handles and side door, doors have broken off (replacements are expensive). The oven works ok but in the first year all the temperature and oven controls (bake, convection bake, broil etc) have worn off, and its not like I used steel wool to clean this, but really how is this even possible? My advice - stay away from Viking - there are plenty other vendors out there with better products.

Both our built-in freezer and refrigerator were purchased brand new with extended warranties. Freezer constantly breaks down and the technician cannot fix it right away and they have to keep coming back to change parts and still it take 3 to 4 weeks sometimes to fix it. That is why I purchased a spare Kenmore freezer used for $200.00 and it works better than my $5000.00 dollars Viking freezer, it does not break down. The refrigerator is falling apart. All the drawers are all broken or cracked from change in temperature and the warranty does not cover bad quality products. In short my recommendation to all Americans is dont buy Viking, it is a very bad company with a big line of bad products and bad customer service. My previous built-in refrigerator and freezer was Thermador and I did not have any problem for 24 years.

I had a Sub-Zero for about 25 years and it was slowly dying. I went to Gringers which is a lower-east side appliance store that has been around for many years. I was shopping for a refrigerator. The space that I had in my kitchen would only take a 24-inch depth refrigerator. I asked the store people if they could help me in figuring out what to do. They had floor models and the Sub-Zero that there was too expensive. I didnt think that I would be able to afford a new Sub-Zero refrigerator but I just wanted to price things out. They had this Viking and it was opened on the right side and you can change the door opening. That was the floor model. The salesman there was friendly and happy. He said that anything made in the United States was gonna be 10 times better than any of the models of anything else out there. I bought the Viking refrigerator because it was a floor model and I was able to negotiate with the guy that if I would have the full warranty, it would be three years even though the model was on the floor for close to a year. I got the extended insurance so it’s insured for eight years. I never bought anything off the floor. I really felt like I was taking a chance and was hoping that the thing wouldnt break as soon as the delivery guy left. Im in a brownstone house in Brooklyn and it’s a 150-year-old house. Things are a little lopsided. The guy from Gringers came for the installation and he didnt install the fridge so that it was level. Because of this, I had an issue with the fridge. The system failed six months ago. I came down one morning, opened the refrigerator, got the milk out for my tea and I noticed that there seemed to be beads of water in the freezer. I opened it and it was like half-frozen. I contacted the place where I bought the refrigerator because it was just two years since I bought the refrigerator so it was still on the original warranty. They sent somebody out. But it took a while because they were very busy. When the guy came out, he looked at it and he said the refrigerator wasnt broken but it had to be leveled. They made another appointment and the refrigerator was leveled which was really nice. The people who installed the fridge then came back. Gringer said to the insurance company to fix the fridge then bill them. Other than that, the refrigerator has been great. It’s a big fridge thats probably too big even for one person, which I am now in the house. I would highly recommend Viking. I love the fridge. It keeps everything really cold and I dont adjust the temperature. I can see that the temperature is stable each time I open the refrigerator door. There’s also enough space in the freezer. Everything, I feel, is good quality and it’s gonna last maybe longer than me.

Weve had our new Viking refrigerator for four months now and its been good so far. When I bought the unit, I dealt with a representative in Dallas who was very professional. The refrigerator has a lot of space and compartments and its quality is very good. Id recommend Viking refrigerators.

We bought a bunch of brand new appliances, and Ive had an issue with just about everything not quite working the way its supposed to. But weve had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now its working. We love the Viking refrigerator. Its nice, big and awesome.

I like the looks of the Viking appliances and my husband got a good deal on them. The refrigerators good though its a little smaller than I thought it would be. The range, unfortunately, hasnt been working very well, so Ive had to call the service a few times. It was good as well, but the burners keep clicking and you just dont expect that from the price point. Aside from that, their servicemen werent very helpful. When they first came, they didnt fix the problem. And the second one said that he was going to fix it, but then said he was going to call back and hasnt. Also, the range takes a very long time to preheat and get to the right temperature. I had a Miele in my former house and it did the same thing. And the technician said that thats just the way it is when he fixed that one. And they said the same thing about the Viking one. All in all, Vikings products are probably good and we just got one thats not working 100%.

I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like its the most powerful range Ive ever had. And when some of the burners werent operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

A Viking refrigerator was already installed in our house when we bought it about five years ago. The refrigerator was built-in and custom-made for the area. And then, the freezer is separate from the actual refrigerator so its got two separate doors. Though very expensive, Viking is a good quality refrigerator. In the last couple of months however, all of a sudden, our refrigerators cooling was not being controlled by the digital display. Its not working even if we tried to actually increase the cooling. So, the technician came in and put in some gas as a refrigerant. And then, he told us to monitor it for another week and if everything will be fine, it’ll remain fine. If not, there’s apparently a small leak somewhere. And then he also told us what it would take to replace the refrigerator if needed or if the same refrigerator has to be replaced with the parts.

My Viking range is a well-made product and it looks great. And while its kind of shocking how heavy it is, everything is working great on it. I really like the induction in terms of speeding and also, it is fairly quick at heating things up and turning things fast. So, its nice and seems to be a little bit cleaner in terms of the heating element and keeping the top clean. The only thing is I cant see where theres a built-in timer in there. Luckily, I have the microwave over the oven, so Im able to use a timer on top of the range. But if I didnt have the microwave, itd be more of an issue.

I purchased Viking range from a local appliance dealer and installed it a month ago. I pretty much knew what I wanted ‘cause I had used the website and based on our space, my husband and I figured out what we wanted. They also answered some questions we had. They have a beautiful stove ring and some of the pieces that we were thinking about were on display which helped to be able to open the doors and look in and see some of the new features. It was nice to have a showroom with actual appliances in it. The quality is good so far. One of my favorite is the indoor grill top. Ive used the oven and the cook top. The only thing I havent used is the grill. Overall, Im confident with the product and Vikings reputation.

Viking is in my budget range. Also, Ive read a lot where they say Viking will have good maintenance. There will be people who will come out and fix it when somethings broken. Maintenance is important. I like the consistent heat. The range has been cooking well. Every time somethings not working, I have called the dealer and they have helped to contact a local maintenance supplier.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

Just started cooking in brand new oven. The smaller left side oven just made a loud sound and is now not functioning. The right side oven door hinge came off when opening the door and nearly slammed on my foot. I was barely able to lift the door to get it in place. I have only had the 48 range installed the last two weeks. Very disappointed that Viking made in America is poor quality. I now have to wait until Monday to get any support. Anyone else have this experience?

The Viking refrigerator is horrific and I never would have purchased this product but unfortunately, it came with the house. It was a brand-new, unused refrigerator and yet we had nine repairs on it. The builder worked really hard to get a new one as replacement but it also broke down and, to make it even more insulting, that happened on the day of delivery. It got repaired that day but it’s already starting to show the problem with the frosting and the freeze so we are so done with Viking. We’re in the process of getting a Sub-Zero and I definitely have been passing the word to stay away from this company.

We wanted an induction stove, I saw a Viking range in one of the stores I was browsing and I noticed it had a special broiler on it. We know about Viking since its a good range. So thats what brought us to our selection. I missed some appliance thats why I bought the stove at a Viking dealer and their team was excellent. I like the quality of my Viking range, its great and my favorite feature would be the broiler. However, I had to adjust my cooking method because Im used to baking chicken at a high temperature and then the chicken would splatter up in the top of the broiler. And then I turned the oven on again and the broiler would smoke the house out. But, I have that under control now..

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

I built a custom home in 2008 and chose to install an all-Viking kitchen, based on their supposedly superior professional performance, quality and reputation. Specifically, I purchased a 6-burner range with a grill and griddle, double oven, double door ref, wine cooler, microwave, dishwasher and food warming drawers! Within the first month, the drawers in my refrigerator both cracked because the door trays hit them every time they are opened and closed. Then the top shelf and the vegetable drawer froze all of my food! The door to my wine cooler keeps flying open and the dishwasher was serviced several times because it started to smell like a wet dog. The repairmen (several came and couldnt fix the thing) said that it was because the hose kinks trapping food and causing it to ferment. So appetizing! Currently, my dishwasher has been out of service for six months and counting because the authorized Viking servicer cant seem to get the part from the factory because its been discontinued! (My GE dishwasher lasted over 26 years and I could always get parts!). Finally, my Viking microwave broke twice in the first four years! All of this inconvenience and frustration just to have friends come over and admire the Viking Professional logo on all of my appliances, at least until I tell them that Viking has the worst-designed appliances ever made and the quality control department should be standing in some unemployment line somewhere for bilking customers out of their hard-earned money! Dont be a victim! Do not buy Viking!

Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.

I walked into the store and went through different refrigerators but we kept the Viking model. The icemaker is broken and I want it repaired but apart from that, theres nothing I dont like about it.

I purchased the D3 range in July 2013 and the gas was leaking which the installer said was not so. JCP&L had to come out at night to shut off the gas. Viking replaced the range the third day and the replacement range oven does not work... The company refuses to refund my money and take the stove. I had to cancel my Thanksgiving party and now Christmas is here and still no working stove.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

My friends have some Viking Ranges and Ive cooked in a restaurant that had one. I got one too but the service at the store was not a very good one. I love the range especially the griddle in the middle of the stove. The heat is very consistent too which is nice. I enjoy my Viking range and it makes me want to cook more.

The dealer had to order everything and it took several weeks but the installation of the range went well. However, the installers demanded to be paid upfront. When you schedule the installation service, you had to pay for that at the time even though you may have been a couple weeks out. That was the only thing that was kind of sketchy but it worked out. The range is a beautiful unit and it works well. Were happy with it. I like the induction heating too.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

Viking 6-burner Gas Range - Viking authorized repairman has been out twice for my 6-year-old Viking, each time to replace all ignitors and the seal around the door glass. This is extremely expensive and unbelievable that a commercial range cannot take a daily 20-minute usage of the broiler without wearing out in 3 years time. The excuse I was given was that most people dont broil and their stoves last much longer; and that they mostly go out to dinner. What kind of bologna is this? I wouldnt mind repairing it every 3 years because it really does cook food very well when it is working, but the last time I had it repaired, which was a week ago, it cost me about $800 and I expect it will be even higher in the next 3 years! Isnt there a way for all of us to do a class action lawsuit against Viking? Please let me know if this is in the works because there are so many of us with the same story.

My Viking range is a great piece of machinery. We bought the premium range from a dealer who was very good and helpful. I liked the brands reputation, price, and overall quality. My range performs as it should and its a very different cooking experience than what I had prior. We are very happy with the product and overall, Im pleasantly surprised. We knew we were buying a higher-end appliance set and our Viking has exceeded expectations which is great.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.

Our Viking Professional Kitchen included an under counter bar fridge. It worked for less than a month before needing repairs. About every three months after that, it would suddenly just stop working. Parts for repair would take up to a month and a half. I tried talking to Viking but they would not accept that this product was a lemon and maintained that it was covered by warranty (so why should I complain). They didnt get the issue was that we paid way more for a high-end product that worked for only a few months total out of the first year. It has been repaired a half dozen times now (appears to be a poorly designed electronics control - not a compressor).Fortunately, we purchased extended warranty as the same problem has occurred again. Once again, its a month or more waiting for parts. Our Extended warranty is over this fall. If something goes wrong after that, then we are on our own. I will toss it and buy another brand. No problem with any other Viking products, but based on the terrible Viking corporate response, I would not buy from them again. Wolf /Sub-Zero is a better combination if you are springing for high-end appliances.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

In 2006 I purchased a 36 4 burner with griddle range, the under counter dishwasher, the large Viking fridge and outdoor pit - all Viking. I strongly recommend staying away from all Viking appliances. I have been dissatisfied with every single one of these appliances! They are very expensive and I am now on a first name basis with my repairman. When I attempted to contact Viking, their customer service was beyond inept. They never ever returned my phone calls and when I reported this to the BBB, I finally got a response. After a long discussion, I was supposed to get a return phone call. Well 3 months went by, then 6, then 12. I reported it to the BBB again. So lo and behold, I got a phone call. Nothing was done. There was excuse after excuse. Regardless of money, there are better alternatives to Viking. Talk to your local appliance repair company and they will tell you who to look at and who to avoid. I promise that they will not recommend Viking. Proceed with caution.

The problem that I have is that the ice maker arm doesnt stop the ice tray from overfilling - when you open the door ice falls in the back and the arm drops -making additional ice, this causes the cubes to drop in the back of the freezer. Theres not enough space to remove the fallen ice and it also causes issues closing the door. The refrigerator is very good otherwise. Looks like a built in.

I heard the Viking refrigerator is a good one but Im not too happy with them. I always have issues with the refrigerator, dishwasher, stove, etc. I wish I never bought them. My stove is really bad and the lights go off on the refrigerator. Sometimes the freezer randomly gets soaked. I have to put everything out, turn off the refrigerator then restart again. At one time, somebody came and fixed the problem. The guy was good. He was trying his best but I dont want to spend too much time every time waiting for them to come.

The refrigerator is four years old and one evaporator in the unit leaked so it froze the whole bottom of the refrigerator. Viking covered the part, which I appreciated. But, I had to pay for the labor. I have heard that that had been an issue with some of their units, but they have also improved their warranty since I purchased. So I was thinking, if the parts had not been covered, I probably would have bought another one --and I would have gone with another Viking-- because I am looking at 3,000 versus maybe 7,000. Right now, I have a year on the parts. The appliance repair people I dealt with were pleasant and courteous. They made sure whether or not there was a warranty on the parts. They were timely to come out, they came back out quickly, and did the job that I thought was an excellent repair. When I pulled on the one bottom drawer, because I did not realize the bottom was frozen at that time, I broke the handle. So, they ordered a replacement part for me, which I picked up yesterday. Overall, I am very satisfied with the product. Its performance is great as far as what it is supposed to do. I like the built-in look with the wood panel of the refrigerator and I like the fact that it keeps the vegetables fresher the way the airflow is versus a standard one.

We like the features in our Viking refrigerator and how it looked. It fits in the whole kitchen. Our experience at the dealer was fine. Id recommend Viking.

We have two homes, and the Viking wall oven is in our second home. We put a full range in this one. Weve had Viking products a long time ago. I was married, and I had it in my home then. And then, when I moved to Florida, I got the wall oven, the one that opens out, where it’s split in the middle. We just got it installed a month ago and I like it a lot. It’s gas and convection oven which I love. I like the three racks too, which was really important. I also like that it has a knob and it doesn’t have all the electronic stuff on it, like the digital buttons. I really like the look of it. Their reps were very, very knowledgeable. They did a really good job. I’d definitely tell my friends to buy the Viking range or the oven. I’d be happy to let them come here and try mine. Everyone loves the wall oven in our house in Florida. Ive had a lot of compliments and I like its quality. It’s always done well and it bakes evenly. I’ve never had a problem with it. I’m really, really happy with it.

I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several months process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.

We did a complete kitchen remodel and I told my wife she could pretty much have what she wanted. We have the Viking everything like the dishwasher and microwave, except for the fridge. We have the Viking range too and its an awesome machine but it has some gremlins in it. Multiple times during the hours and the cooking process on a long day, the thing just shuts itself off.We called customer service and weve had a maintenance repair guy out. The problem is its duplicating the issue because its always into a lengthy process like youre cooking a roast for a turkey for hours and hours. Now we just kinda documented it best we can. We know the product comes with a two-year warranty so were kinda waiting to see if it gets any worse or what. My wifes frustrated because she should be able to deal with it, walk away from it and not worry about the thing turning itself off.

My wife likes cooking so we wanted to buy a professional-level range. We got one from Viking Range and it has an oven and convection and it heated up very fast to the temperature that I set up when broiling. But when I tried to do baking and set up the temperature to 300 it never heated up to 300. I thought there were some ignition issues so I tried for a couple of times and sometimes it worked but sometimes it didn’t. I planned on trying more times to see exactly what the issues were. I also called them before to tell them what the issues were and they said they couldn’t help unless I register my product so I did. And when I called them back I waited for around five minutes but they were busy and I couldn’t get an answer so I just hung up and stopped trying. The call didn’t go to voicemail as well but they were nice during the conversation with them. Overall, it was good. My wife cooks all the time using it and I notice that the power is really strong. We have six burners and the heat is very consistent and in general I like it a lot.

We had built a new home and were interested in top of the line appliances. Wolf and Viking Ranges stood out, but we decided to go with Viking since we got a good price from them and it fits what I was looking for. I got a six-burner range, a grill and two ovens from them. In my kitchen, I have a total of three ovens since we do a lot of the holiday stuff here. It works out beautifully when I’m doing Thanksgiving, Christmas or when I’m trying to cook a big meal. I have enough room for everything. The top is gas and the ovens are electric. I love the fact that I have a griddle there. Everyone can be working on something so it works out well for my family. We’ve had a good experience, up until were trying to get the small oven fixed. We had a problem with it and a chip needed to be replaced. So we had the workman out and were waiting for him to replace it. We had to argue a little to get them to come out to fix what was wrong and that was a bit of a problem. I got upset but my husband managed to calm down and get them to do what they needed to do to repair the oven. But Im still waiting for it to be fixed.

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.

Appliances were ordered through Ferguson Appliances and I do not have a Viking order number. The number above references the job number for repairs. I was very pleased with the design of my refrigerator and oven. Both required repairs within a few weeks of installation. The oven was overheating and shutting off. The refrigerator cooling drawer wasnt working and the freezer was not maintaining an even temperature. The repair service was efficient but it took quite some time to receive parts. I was very surprised both products began malfunctioning so soon after installation (within 1-2 months).

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

I have a large family, I cook a lot and I needed something strong and durable. I got the Viking stove and its very powerful. However, I have a problem inserting the racks. I make a cake, slide the racks out and the racks stick and go off the track. They dont slide in and out comfortably. And then, I have a vent above the stove and I have glass in the back of the stove instead of stainless steel. My husband pushed the stove too close to the glass so the first time I used the oven, the glass exploded. Also, its very busy to keep the top clean because it doesn’t have sealed burners. It has grates that I have to take in and out and steel wool in between every little crevice there on the top. I have adult sons that are slobs when it comes to cleaning so it’s an extra effort for me to keep this range clean on the top. I would have looked at something different and paid $1,000 extra and gotten a sealed burner. But I got what I got and I use S.O.S Steel Wool to keep the top clean every day. Otherwise, the stove is terrific and I like it.

I have used Vikings many times in many homes in the past. I liked the way it functions, and it cooked even. I liked the way it looks, too. It is built well. The range tops and the ranges seem sturdy. I had a conversation with the regional Viking manager. Her name is Sue, local in Sonoma or Marin County. She was very helpful and very compassionate about our issues. As a result, she sent out a second technician to try to troubleshoot what we felt was the problem. They kept insisting that this was just how the Viking refrigerator sounded and sort of that was that.It would be nice if the knobs didn’t stick out so far on the rim. There is about a 4-inch piece of metal on the top that sticks out, so, aesthetically, it would be nicer if it fit back into the counter depth. Also, it would be nice if they manufactured some sort of a piece out of the stainless steel to go with the oven that fits in the crack behind the oven. I know that these ranges don’t all flushed to the wall because you have to have enough room for the plug to go into the outlet and enough room to attach the gas hose. So, it forces the range to stick out even a little further, then it creates a one to two inches behind where you are cooking. So, things can spill or splatter or go down in that hole. I could not get any help from anybody on that. We had to make something ourselves. They have a thing that they put underneath the front of the range to cover the gap where the legs are. They made something for that.

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.

Viking is one of the two companies that had the refrigerator in the size and color that I needed. Their dealer told me about the Viking buy one, get one free deal when I first went in to look at the refrigerator there, but I didn’t buy the refrigerator right then because I was shopping around. But I called back and ordered the refrigerator and they didn’t ask me which other appliance I would like and I assumed that it was like a rebate type of thing where I could choose later so I didn’t ask. Then I found out after I had gotten the refrigerator delivered that they and I had both dropped the ball on that. Other than that, my ref comes in a black enamel color which is very unusual for appliances these days so I didn’t need to replace all my appliances when I replaced my refrigerator and it was the number one thing that I wanted.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan. After two years, two refrigerators and 15 visits, the Viking refrigerator is working like it should. Its a nice refrigerator, but we went through a lot of troubles. Between two refrigerators and the repair, every time they repair it, you gotta take all the food out and I probably got scuffs on the floor. We wont get Viking again. We paid four or five times as much purely because Viking has such a good reputation but the worst thing about our house was this refrigerator. It got so bad that we called the attorney general of Minnesota who stepped in on the case. Viking’s been very polite when we call them up. The problem is there are different groups to work with - my contractor, Vikings, Ferguson, the person who installs it and a different person who repairs it.

We’ve had a lot of Viking products in our time but never a refrigerator. So, I thought it was a good brand and we’d give it a shot. Also, I liked the way it looked. Ive had the refrigerator for a couple of months and Im very happy with its quality. I like the new LED lights and the French doors. The refrigerator is beautiful and it works well. Our previous refrigerator was a Sub-Zero, and Viking has more cubic feet of space than the Sub-Zero. The interactions with the Viking reps were fine. We bought it at Best Buy and had a helpful sales clerk there. We happen to hit a sale which also helped out. They provided delivery service and that was seamless. The guys carried the refrigerator in and placed it on the floor. They hooked up the icemaker, pushed it back in the hole, turned it on, and away they went.

Viking always had a very high-quality name and it's one of the higher-end appliances that you can buy. Aside from that, I'm a big person that grew up where you didn't rely on other countries for anything and with Viking, everything is made here in the USA. It provides jobs for people here and the quality isn't junk. Compared to that, I've been seeing a lot of things deteriorate in products that were imported into the country.

Our business is residential remodeling. In 2006 we remodeled our home and spent extra money on Viking appliances (double ovens, cooktop and microwave), because of their previous reputation and because clients often look at our kitchen. Weve had issues with each of the Viking appliances, but weve had the most complaints with the ovens from the beginning. They take a long time to heat up and the bottom oven does not heat up as well as the top one. The broil function is ridiculous because there is no prop on the door to leave it slightly open when broiling, so the oven gets too hot and turns off the broiler and my steak doesnt cook properly unless I leave the door completely open to keep the top coil hot. A couple years ago the clock went out on the oven and when we tried to have it repaired we found the part had been discontinued after only 7 years. I havent been able to find an aftermarket part so my self-clean and timed baking are virtually gone. When spending extra for high end appliances, I expect them to function properly and to last and to be able to find parts for them for at least 10-12 years. Ive tried on different occasions to contact Viking, but have gotten nowhere. I know appliances dont last as long as they used to, but to quit providing parts on appliances after 6 or 7 years seems ridiculous in the customer service world. I dont recommend Viking to any of my clients.

The Viking range is a good range. It has high heat. I selected it because I do a lot of stir-fry and I wanted something that has good heat control. However, it has some rattles that I dont like. I did have somebody come in and look at it. He corrected a few things and said, Because it is a custom kitchen, there are some places that the range touched, which he said normally wouldnt have been the case in a traditional installation. He seemed to have a reason for it. I was pleased when I called. I was smelling gas. They put me on to a service guy in New York. I was able to arrange a visit with him pretty quickly. He came over and corrected the problem very quickly. The pipe where the gas comes in was a little shifted. He was able to crack that. He said it wasnt a serious problem and its been working fine since. I havent smelled gas. He also explained to me what the situation was and the safety features with the Viking. If I was going to do it again, I wouldnt do it so quickly. I’d probably end up with a Viking because of the reputation and because of things Ive heard. But I was kind of rushed when I made the purchase so I might have looked around a little more. But in terms of cooking, Im very satisfied.

We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag. Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

The delivery was good. CG Appliances did a really good job. They were able to get it installed pretty easily while we were doing the remodel. So it looks nicer. But the broiler went out. I contacted Viking and then the day before they were supposed to come out, the broiler started working again. I like the range and the fact that theres a lot of power on the front burners. But its a pain to clean.

I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly. It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

The quality of the Viking Range is fine. However, the oven doesn’t cook evenly. It’s also very small. The square footage inside of the oven is very small compared to my old GE, in my old apartment that I loved. It’s cooking thoroughly but its not even. So, if I’m going to bake cookies, I have to turn the tray around to get the back. Moreover, the knobs to turn on the oven and the stove get very, very, very hot when the oven is on. But the door closes fine. There’s nothing wrong with the unit. But I probably wouldnt buy it again. On the other hand, I had to call and have the Viking people come out a couple of weeks ago and they were really helpful. And then, the check was even lovelier, so their customer service is great.

The Viking Range in our house has been in it longer than we have and weve been here for maybe four years but its pretty good. I got it serviced last Friday to make sure all the parts are working in order and for the most part, everything is working fairly well. I like the griddle part of the range because its fairly easy to use and clean. The whole range is easy to clean because everything pops off fairly easy. Im not a neat freak but its nice to be able to get all the food out of the crevices. Also, cooking on it is fairly easy.But, I cant get the temperature low enough. The low feature is too hot and when I simmer, I cant seem to get close enough to it without igniting the pilot light again. For example, usually with rice, you put on a low simmer and the low setting is just still too hot for it. Also, I dont know if this would interfere with the flame but we have a gas stove and an overhead exhaust and it would be nice to have the exhaust where the oven outtake is. Because instead of having an exhaust over the food, it would just be more on the same plane as the food. Its also nice to not have the fan on because its so loud when Im cooking and I feel like Im in a wind tunnel. But other than those, the functionality of the stove is quite useful.The dual oven is also pretty nice but its cavity cant fit a turkey. You have the three-inch roasting pin, the elevation to that and then you have the bird which has a big breadth to it so Im not able to put it in the oven. But, for the most part, its pretty nice with the conduction and all those features. Then, we have an industrial professional grade, so its raised off the floor a good three inches. You could use that to gain more cavity space. In addition, we have a little warming oven to the side and the width of that is too narrow but the height on it is perfect. I would like it a little bit wider for most dishes and sheet pans.I think its very reliable and very consistent. However, my husband said that if he had his wishes, he wouldnt buy a Viking range again, but he doesnt cook and he doesnt get into the kitchen at all. I think its because its such a big piece of equipment but the actual components of it are very small. Wolf is what he really liked and the dial controls are a lot more flexible based on what youre cooking and the cavity is much bigger. But I would say some positives with Viking is that the cooktop space of the range is very open. I have a lot of big pans but Im able to put two big pans side-by-side without having problems. Also, I can put a small pan on top and not feel like its being swallowed up by the burner.

We have a Viking hood (not vented out) combined with a microwave (model VMOR205SS). Basically, the hood does not function at all. I believe it is not a malfunction, but rather very poor product design. The areas to suck the air in are very small and located on the side. The filters look kind of big, but then the holes for the air are much smaller. I had a technician make sure it was installed properly and one of the things he did was create smoke by blowing out a candle and hold the candle really close to the vents (like two inches away; much closer than any air/smoke from pots or pans would be). The smoke barely moved towards the holes. It was shocking, really. It was just like a cloud hanging around. The hood never functioned well from day 1 – again, just because its really poorly designed. Our fire alarm often goes off while cooking (the fire alarm in at least 20 feet away and behind a corner) and the stove area gets very hot. We then cannot turn the ineffective hood off, because it stays on for as long as the hood area is hot. This makes talking very difficult as it is very noisy. Sometimes it takes an hour for the hood to shut down.

A part that came with the range was not machined right and it didnt work. I filed a warranty claim and some local shop came out and replaced the part. Since then, the range has been great.

Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and Id be able to get better use out of it. Instead, Im having a problem with this brand-new and expensive oven thats over $5,000 after having it for less than two months. Ive bought a lot of different appliances in my time and Ive never run into a problem with an appliance immediately. I asked my husband to preheat the oven and he had to shut it off because it wasnt turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

Viking is a brand name thats been known for quite some time. We did a fair amount of research and, in my personal opinion, Viking is overpriced fairly significantly. But beyond that, the simplicity of it was important and there arent a lot of electronics involved although one major flaw is having no timer. Our Viking range is not very big but its certainly well-made, well-constructed and very durable. My wife does a lot of baking and she is getting used to the stove. There were some spills on it and we tried to clean them up. We got the manual out and read it. It said to put a wet towel down for a period of time, but that doesnt work at all. It said not to scrub it with abrasive scrubbers and so were trying to figure out how to keep it spotless as we can. I paid to have the range installed and had it all prepared for the installers. I had cut the countertop, vacuumed everything out, and removed the old stove so they had a pretty easy job. One thing I dont understand is Vikings concept of forcing people to buy a stove with a washer. We wanted a stove and we didnt need or want a dishwasher, but that was part of the deal. It was a deal-breaker for me, but my wife was pretty much convinced thats the stove that she wanted. It doesnt make any sense to force somebody to get a washer and I would have rather taken the cost of the dishwasher off the stove and felt much better about that.

If my Viking professional gas range were a car the lemon designation would apply. My dealer stopped handling Viking because of repair needs records. Mine has had three new oven elements, four new switches. Mine has 6 top burners and a griddle. Dont ever buy a griddle. Impossible to keep clean when used. It rusts!!! This oven is a lemon first class.

Im seriously disappointed in Viking. Redid my whole kitchen and got a good deal to get all Viking appliances. The fridge drawers dont stay closed. Yes we leveled it. But the worst is our stove top. The induction range stopped working three times in the first year. Had both sides replaced. Then a month after my warranty was up the second side let go again. Customer service then wanted us to pay to have a repair man to come and say it was not working. That was done and we got a 1200$ plus time estimate to fix it. Customer service was not helpful and for some reason we can not submit a complaint on the website. I now have 2 plug in induction stove tops from Canadian tire sitting on my 4000$ range that have worked well for 3 years. Dont know what to do with my range now. The only upside is the oven. That works very well.

We remodeled our kitchen so I looked at a lot of ranges. When I looked for a 100% American made product, that took me to Viking. I liked the look of the Viking and I also heard good things about them from people I knew who had owned them. So I purchased the Viking Range and had it installed. After they finished everything up, we went to use it. The cooktop worked fine, but the oven did not. We were gonna bake a cake, but when we were gonna put the cake in, we noticed that the clean lights started blinking on it. When we turned the oven on, the burner fire dried up. I turned the oven back off, then back on and it came right back on. It ran for about 10 minutes and did the same thing. But we got our cake baked and it was still good. So I called Viking and told them that we got a problem with the oven. They set me up with the service provider, North office in Nixa, Missouri. I was contacted the same day by that provider. I did not have the serial number of the unit on me so I had to call them back on a Monday. And about that time, they told me that they had Googled our address and we were out of their service area so they couldn’t work on it. So I called Viking back and they set me up with DKC, a provider out of Harrison, Arkansas which is just about 30 miles south of me. But I didn’t hear anything for a couple of days so I called DKC and they told me at that time that they don’t work on Viking Ranges. So I called Viking again and we went through it again. And they told me they were setting it up again with DKC in Harrison.I told the gal, Weve already tried this once and they dont work on Viking Ranges. She put me on hold and came back and said it was set up. And at that point I assumed that they had called DKC and they were gonna do it. When I followed up with a phone call to DKC, they told me that they did not work on them and that they refused the work order that Viking sent. So I thought I would get a call back since DKC refused the work order, that somebody should know this aint transpiring. But nobody called me back. So I called Viking again. And they set me up with Mintex from a place out of Branson which is really close to my home. But I dont know if theyre an approved Viking service provider or not because I couldnt find them on their website as a Viking service provider. Both times Ive talked to people there about them and nobody have their contact information. But Mintex came out and they’re a great bunch. They looked at the oven and verified the issue. They told me that they did contact Viking for some assistance in diagnosing the problem and was told, Heres the service manual in PDF format. Figure it out yourself.”And so, the tech studied the service manual. They then came back out and looked at the oven again and he determined that there was a part that was not working properly and it was causing the burner to shut down. Theres a sensor in there that senses the heat coming up in the oven. And if that doesnt sense the heat rising, it will always be a fail-safe. It will think the burner is not lit and theres gas coming in. So, it shuts the gas off. So he got that part ordered. I waited on the part but I haven’t heard anything from Viking or Mintex. So I called Mintex last week and asked them if they heard anything on the part. He told me that they were still waiting on the part. So I called Viking. I went through three people and I ended up with Joyce from the escalation department. She was very nice and helpful. She told me that the part had been on backorder and that it was shipped out on Monday, Feb. 6 and it would be a two-day ship. I was thinking it should be here on Wednesday. So I called Jeremey at Wintex on Wednesday and asked him if he had received the part. But he said no, he didn’t have any part and no ETA on it, too. So I called back to Viking and talked to Joyce and told her that I’m at the end of my rope. When I mentioned that the part was gonna ship out Monday via two day ship, I said I wasn’t told that. I asked to speak to a manager but she said she’s gonna be the one to help me and I was led to believe that there was no area manager, as well. So I hang up, called back and spoke to another gal, Ronda who was very helpful. She said that she had worked with Joyce in the past and that she was very good in what she did. She had confidence that she got it taken care of. 5 minutes later, Joyce called. She told me that she found out who told me that the part was gonna ship on Monday, but it wasnt her. But shes the only one I talked to in depth on the previous week. The Viking cooktop works great and I’m very happy with it. I love everything about it until I got my oven fixed. I was also very much looking at the Viking Refrigerator because we used our older refrigerator in the remodel and doing measurements, and the Viking fridge gets the opening perfect. It would look like a built-in but now Im really having second thoughts about that with the runaround that Ive experienced from Viking.

I purchased a separate Viking VCFB304 fridge and freezer model from Designer Home Surplus in Dallas, Texas four years ago. For the last year, we have been having problems with an alarm going off intermittently, more commonly at about three or four in the morning. I contacted a general appliance service center in my city and they came out and unsuccessfully tried to fix the problem. After this experience, I contacted another service center and this time searched for an authorized Viking repair technician. This repair center was very professional. They came out, knew the product and the problem I was dealing with. However, there was a problem! The units I had purchased from had been stripped of their ID Tags with model and VIN ID tag. For this reason, the authorized Viking repair tech could not work on my product as it was either a written off product or stolen. Both units, fridge and freezer, had the same issue.I contacted the retailer I purchased them from Designer Home Surplus and spoke to their customer service rep, and they told me that I should try another service company. I contacted Viking and explained my problem. I forwarded them a copy of my purchase invoice to prove I bought them. They didnt have much interest that their authorized Viking dealer might be selling written off merchandise, and they didnt really have an answer on what to do next but that I should contact the retailer. My fridge still is not fixed and I have been told it is being looked into. I asked them to authorize their authorized tech to fix the problem in the meantime not expecting it to be under warranty, just wanting to pay to fix my problem and use my fridge, but they wont make a call to authorize it. I would throw this unit in the trash but its built in to my custom kitchen cabinets, so this is not an option as my kitchen was built to accommodate these horrible appliances.

I’ve had previous experience with Viking and I know its quality so I chose it over others. I like that the Viking refrigerator has more space but I had to return the original one that I purchased and get the same model. Its got an error code and it stopped cooling. It was still within the 14-day window that they gave me so I chose to replace it rather than repair. I had a great purchasing experience with the team at Pacific Sales. However, when the delivery was supposed to take place with the first refrigerator, there was a reschedule. And I was not notified promptly. So, I had to make arrangements and then cancel them. With the second delivery, with the replacement unit, the same thing happened. I know they subcontract the delivery and it wasn’t a very positive experience. I was just trying to work something out with the salesperson because this was a big hassle - from the delivery, to the unit breaking down, to all that. So, he tried to do the best, gave us a gift certificate for $50, but we were not very encouraged. One mistake is fine, but twice and then a bad refrigerator. But there are always bad apples. So, Im not judging the whole line because of one unit. It’s got a simple design and I still find it reliable.

We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didnt install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it. I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.

I love the amount of space of my Viking refrigerator. It’s really good for an office. However, it wasn’t getting to the appropriate temperature. So, the serviceman came in and replaced the fan and something else. Those parts were not under warranty anymore, so we were looking at four years with the refrigerator. The freezer was working fine, but the two parts that he replaced didn’t do the trick. He had to come back, and then it was something that he needed to fix. He came out a couple of times before we finally got everything back up and running. So, we were without a refrigerator through most of the holidays, which was kind of a pain. And it made it hard to get him in. The serviceman was great. The only issue we had at one point was finding out when the parts were coming in. We waited and waited and finally, I called the serviceman and they said that they were having a hard time getting the parts. So, I ended up calling one of Vikings customer service numbers to find out what the issue was, and the part was in the following week. But there was this waiting time where we didn’t know anything, and it was because the part was taking forever to come in. Viking needs to set interaction between whoever provides the parts to the technician, and then the technician’s communication with who’s waiting on the part and the repair.

Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

Viking products have been in my family for as long as I can remember. I found the right size fridge for what I wanted to do from Viking and I went to the dealer and bought it. I was pleased with the delivery and installation. It’s an extremely large refrigerator and it’s not the easiest thing to move around. The quality of the refrigerator is also fine. It’s a high-end unit and its cold. Viking Refrigerators last forever.

We bought a Viking refrigerator based on the quality of their stoves. Within the first two years, the ice maker had to be repaired, and then again a year later. Not only were the repairs expensive ($500), it took two weeks for their preferred repairman to get here. The most expensive appliance we ever bought, needed the earliest repairs, and for the most money-not a smart purchase.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

We bought top of the line Viking Refrigerator & all other Viking kitchen appliances about 6 years ago from Airport Appliances with 10 year extended warranty for additional $2K Associated Service Corp. Warranty. First year, the ice maker does not work properly & froze in the door which we couldnt use any more. Then, the water line busted & flooded/damaged our house which we had to file insurance claim.Now, it stopped working & was blowing hot air. We contacted Jags Appliance Repair 510-494-9574 who charged us $135 service call & said that compressor, serpentine, heat exchanger, evaporator needs new which will costs another $1700 for repairs (parts covered), not to mention the spoiled food. I called Airport Appliances 510-783-3494 that they cant do anything & that we should contact Associated Service Warranty that we purchased from them for $2K. I called Associated Service Corp Warranty 800-325-4363. They said they only cover up to $160 only, but the service agreement states otherwise that labor is included... I contacted Viking Bay Area Regional Manager/Sue ** who said that Viking parts are covered & can pay only $350 towards the repair, or buy another Viking refrigerator half price. (No thanks to purchasing another Viking products & never recommend this expensive piece of metal that doesnt work.) I forgot to mention that bottom metal piece is rusting too!

Viking Model VCBB536ELSS has been a nightmare. This is an $8,000 refrigerator. Constant ice buildup. Finally, it died completely after many visits from repairman trying to thaw the back of the unit out and replacing motors. Viking agreed to replace for free. They even extended the warranty for me because it was 8 months of dealing with this nightmare. I have had the new one since November 2020 and the SAME THING IS HAPPENING again!! I cannot stress enough what a pain and expense with wasted food this has been.

I love my stove. I had to get used to it because of the temperature variation from my old stove to this Viking stove. But I love the style of the stove and the self-cleaning elements of it. I love that it’s lifted from the floor that you can sweep underneath. I also love that it heats up quickly. I love, love, love that it’s stainless steel and you can wipe it down polished easily. Im very satisfied with my stove. I have two issues with my stove. One issue is that my kickplate was dented a little bit when they delivered the stove. So I went back to the store and they said that the company was going to call me because they thought they had the kickplates in storage. But then nobody has contacted me yet. The dent is not noticeable. But when I spend that kind of money for an appliance, I want to make sure that theres no dents anywhere. I got the stove delivered in December and it’s April. I know there was a backlog on them, so I was giving them the opportunity to catch up in the backlog and the whole bit, but this has a been a bit long. The other issue is that the knob on the right gets stuck sometimes and it doesnt turn on or off. You cant do anything with it. If I give it a hard turn, then it will go up or down. You dont want anybody that doesnt know the stove doing that. So this developed within the last two weeks and I have to call them in for that.