I have used Vikings many times in many homes in the past. I liked the way it functions, and it cooked even. I liked the way it looks, too. It is built well. The range tops and the ranges seem sturdy. I had a conversation with the regional Viking manager. Her name is Sue, local in Sonoma or Marin County. She was very helpful and very compassionate about our issues. As a result, she sent out a second technician to try to troubleshoot what we felt was the problem. They kept insisting that this was just how the Viking refrigerator sounded and sort of that was that.It would be nice if the knobs didn’t stick out so far on the rim. There is about a 4-inch piece of metal on the top that sticks out, so, aesthetically, it would be nicer if it fit back into the counter depth. Also, it would be nice if they manufactured some sort of a piece out of the stainless steel to go with the oven that fits in the crack behind the oven. I know that these ranges don’t all flushed to the wall because you have to have enough room for the plug to go into the outlet and enough room to attach the gas hose. So, it forces the range to stick out even a little further, then it creates a one to two inches behind where you are cooking. So, things can spill or splatter or go down in that hole. I could not get any help from anybody on that. We had to make something ourselves. They have a thing that they put underneath the front of the range to cover the gap where the legs are. They made something for that.

We were promised the delivery date of our Viking Range was some time at the end of June of last year. But we kept getting pushed off. We were told it would be two more weeks. It just kept going and going. Finally, we got ahold of somebody high up in Pirch who said that we might not have it until the middle of this year. We started calling around. I decided that if I couldnt have a Viking, it was okay because I just wanted an oven. I hadnt had one in almost a year. We finally found someplace in New York that had a model that we ended up purchasing. It got delivered in November of last year, five months after our original date was promised and it was dented. We got ahold of somebody. They told us that they would get a new part out to us. But we still havent gotten a new part out. Im super disappointed. It was also broken when it was delivered and it took five weeks to get it fixed. But I love cooking on it. Its amazing. Weve made some pizza dough and Ive used the proofing feature, which I didnt even know it had. That was really cool.

I had always wanted the Viking brand and when I shopped around, I figured it was in my price range. I took it and my interactions with Reno’s Appliances were very good. I like all of my ranges features and the quality is very good. Id tell others to get Viking as well.

We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, Ill hear the igniter click and the flame come on over 100 times. I dont know if its because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you cant even touch it without wearing an oven mitt.All of these make me afraid to use the oven. I called Viking and theyve sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldnt get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also dont understand why for a supposed high end oven, the temperature cant be maintained for more than a minute when the flame goes out before it reignites again. And since its cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we werent losing heat from opening the door), it doesnt seem like the cycling is temperature related at all.When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. Theyve sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, wholl likely tell me again that this is what I have to get use to with this oven.This oven is a hazard. Youll either be afraid to use it or youll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.

My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, Im waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. Its unfortunate. But as far as how they worked, theyre wonderful.

We just moved into a new house with a Viking refrigerator. This model has a pull-out freezer drawer on the bottom and today, when my daughter had a friend over, they opened the door to the refrigerator while the freezer drawer was ajar and the unit was so top and front heavy that it fell forward, nearly crushing both girls. Luckily, we have a kitchen island that is about 2 feet from the fridge that stopped its free fall. We only lost most of the contents of the refrigerator and spent an hour cleaning up broken glass and spilled food instead of rushing to the ER or calling 911. This isnt the first problem weve had with this fridge despite the fact that weve only had it for about a month. The freezer leaks almost constantly into an overflowing drip tray and is ruining the hardwood floor beneath it. After todays incident, I went to the basement to discover that water was pouring from the ceiling light fixture directly beneath the fridge. Ill be replacing this unit ASAP as Im afraid to let my children open the door by themselves.

We remodeled our kitchen eight years ago. We were so excited that our new kitchen was going to be an all Viking Professional kitchen, seven appliances. Unfortunately, our excitement was short lived. We began having issues, first, with our range. After several years of dealing with the oven we finally got those issues resolved. The refrigerator is just not well made. The crisping drawer has lost its plastic windows. The plastic butter keepers on the door have broken also. But we have had to have the ice maker repaired continually. Currently, the water dispenser and ice bucket have broken again. We had our repairman find out how much it will cost to replace them. Its going to cost $1,600 to replace the parts. So we have decided not to put any more money into repairing this refrigerator since we could have bought a brand new one with the money we have already spent on repairs on this one. We also have a Viking Professional three zone wine refrigerator. The fans for the different zones continue to break. We are currently waiting on two fans because two zones fans are broken. In fact, this time one fan broke and we ordered the fan. When it arrived it had broken in the mail. In the meantime another fan has broken. So we are currently waiting on two new whole fan units. Our Viking Professional dishwashers bottom rack only has one wheel because the others have broken. On the top rack there are folding panels on the sides that have broken so many times that we have just zip tied them on. And the door on the soap dispenser has broken off. I realize our appliances are eight years old but we have had problems with them from the very beginning. I also realize Viking is under new ownership. But, unfortunately, Ive lost my faith in the brand.

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.

I remodeled my kitchen in 2006 with all Viking appliances. My bottom freezer refrigerator has been repaired twice to date! The bottom of the freezer accumulates a sheet of ice and causes snow-like ice to form all over my food and trouble closing the door! Im told that this is an ongoing problem with this type of Viking refrigerator, and Im looking for people that have the same problem to contact me so that we can collectively address this problem with Viking and other agencies that might make Viking accountable for this faulty unit!

I’ve known about Viking Ranges for a long time and I like the features of the Series 7. I bought my range from Bade Appliances where they had it on display. The quality of the range is very good and the convection bake is my favorite feature. I use it everyday to cook some chicken for my dog, and it’s very fast. The chicken comes out very flavorful and moist too.

My Viking is about a year old, and within this first year, Ive had to replace an igniter for the griddle on the top and the bulbs for all the lights in the front. Ive found that the preheating cycle on these ovens is extraordinarily long compared to most other ovens. I dont like the feature that while its preheating, you cant put anything in because it will just scald it. There are some ovens that even during the preheating cycle, you can start heating up something or put your food in there. I do all my baking in my $500 gas oven because I just turn it on and I stick my stuff in. But I dont even use the oven of the Viking because it takes about 20 minutes just to preheat. I cant put anything in until the light turns off and its ready.Also, the ceramic paint on the top of my stove has already started to chip off so Ive had to put touch-up paint on it. I had a Dacor stovetop before this and I had it for 15 years, and the ceramic or painted metal part at the top never had any kind of scratching or damages. When I bought this Viking I thought, Wow, Ive got the top-of-the-line. I spent a lot of money. This is gonna be the best. But the burners have been very nice. I enjoy cooking on the gas burners.

Weve had a Viking Refrigerator for as long as I can remember. We always like how the line of products look. Unfortunately, our own Viking Refrigerator has been terrible and we had a lot of issues with Viking because of it. We bought a new house and then the refrigerator stopped working. We had contacted Viking about 15 times to talk to them about replacing it but they kept sending somebody out to keep repairing it but it didnt work. They refused to replace it until the serviceman said theres nothing more he could do. So we went about eight weeks without having a refrigerator and thats not ideal when there are kids. We had to have the refrigerator replaced and its going to be our last Viking just because the customer service was absolutely horrific. They were very difficult to deal with and theyre worse than the refrigerator.

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. Theres also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back. Then they left without installing the trim kit so my carpenter had to figure out how to put it in. The trim kit was for the refrigerator but we ended up installing it on the wine cooler side since that didn’t have a trim kit. Ben, from the Odmus Company, told me that I was supposed to use the trim kits for both sides, the refrigerator and the wine cooler, to make them look right and uniform. He said he would install them for me so I should get them. So I ordered another trim kit for the refrigerator but later, he said that there was supposed to be another kit for the refrigerator as well. This was never brought to my attention until months after I purchased the items, so I’m disappointed about that. I paid $1,000 for the installation and trim kits thinking that the installers would finish the job and do it correctly, but it wasn’t done so. I reported it to Viking and to the store manager, but I never received any calls from BestBuy about this issue. It’s been five months since I bought the refrigerators. BestBuy held on to them for me until I was ready for the installation, then they were installed in my house two months ago.I talked to someone from BestBuy last month and told them about my problems with the installation process. They got the original installer back to help me and they’re going to replace the handles, straighten out the doors for me and install the trim. But most of the work has been done already, so I dont see why I have to pay for the installation when the installers didn’t install anything. They just delivered the items and set them up. Other than that, I love the Viking refrigerator and the cooler, except for the leakage. They’re great refrigerators and I would recommend them to others. Since the installation process is the most difficult job, people have to make sure that Viking would do everything that they’re supposed to do and that they complete the job.

I do a lot of work in Buckhead and different areas seem to have a Viking equipment. It’s something that I liked, the looks and the quality, so I pursued it on my own and bought the equipment. Upscale equipment has always been nice. It doesn’t matter what company, everybody is going to have a problem at some point. But having Viking distributor just about a mile away works out good for me. However, the door on the freezer and door on the refrigerator does not match. The finish on the door is totally different from the cooler. Otherwise, it’s a superb product. I got a good feedback on it so it’s a great and nice looking product with the exception of just a few hiccups. My favorite feature is the dual-fuel oven. Overall, I’m happy with the product and my wife is enjoying it. My brother’s purchasing an equipment too so I’ll surely get him into it as well.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

Were in the Florida keys and we just spend a couple of months a year at this house. We had to get a local company to take out the old refrigeration units and put the new ones in. We needed someone that would guarantee they could get the units upstairs. It was a complicated matter so we chose Viking Refrigerators for practicality purposes. The couple times I saw the Viking rep, he was very pleasant and it was so nice that he could call the company to get right in with somebody to troubleshoot problem. It was really good that they offer that so I know I wasnt relying on one person with very limited knowledge as to what they have.The refrigerator was doing well but there was a lot of noise in the beginning. I took a peek on the top for some vibration and I read in the instructions 22 screws go in there. Once those were put in the noise went away. Also, the quality control needed some help. In the freezer the sensor at the bottom of the door was installed backwards. They had several visits but they couldnt figure out what was wrong with it. And they finally got it, had to order in a part and then we had ice. But other than that, they have been great. Right now, Im super happy with them. I love the size and quality of the ice cubes. They fit right in my water bottles. The freezer doesnt defrost so much every time that the ice sticks together. So thats good, I like that.

There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and its excellent. It did exactly what it advertises it does and you know its well. It looks good in our kitchen and it works. We have three young kids so for us whats important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as its high functioning thats great for us.However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasnt ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasnt there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamonds fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond cause I was like, Can you give me a call? and he just wouldnt respond. And then I had to literally track him down. We needed the range and Ive never been frustrated and I dont understand why I cant get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. Its unfortunate for me that theyre the closest distributor of all these parts or products thats in my house now because Im trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.

I like the refrigerator but the doors and the freezer door are damaged. I had the company that Viking uses come out May 4th. I called them and they still do not have a time on when the refrigerator door and the freezer door will be replaced. Also, the bottom part of the stove was damaged. So, Im not pleased. I did not expect products of that quality and cost to arrive damaged. The other issue I have is that their plastic covering is horrendous to come off. They need to do something better about that especially when people have issues with their hands. I still have plastic on it, in the corners and underneath. People should not accept the refrigerator unless its totally perfect and they have to take all the plastic off to make sure it was perfect.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

I bought the refrigerator through the Pacific Sales inside the Best Buy, but the delivery part of it was terrible. The people that were supposed to do the delivery and the installation screwed up twice. It was a 48-inch refrigerator, so its pretty heavy and large. The sales rep has specifically put in the requirement multiple men team to come for the installation, but twice they came out with only two guys and they weren’t able to do the installation. Other than that, the refrigerator has a nice design and has a quality feel to it. But I didn’t expect it to breakdown so early. The icemaker went out only less than a year that it was purchased. So I had to have it serviced.

My friend had a Viking range and I liked it. I like the look and feel of them, the professional grade and quality. Those have been questionable, however. The stovetop works fine but the oven never worked right and it took me a long time to finally get a service tech out. He came last week and ordered the parts, so I’m waiting for them. I bought the oven stove brand new online for $5,000, yet it hasn’t been working for a month and a half now. I heard and I saw consumer feedback bashing the maintenance support but despite that, I bought it because it was something I wanted. I figured it is high quality and it won’t need that much work, but it has turned into that already, so theres a little buyer’s remorse. I buy something high-end like that and I expect good service, and I havent seen that so its disappointing. I’ve since gone to Wolf and I checked it out, and their product support is over the top. If I had to do it all over again, I’d probably go with Wolf.

All of our appliances are Viking, which is a high-end brand. But I guess Viking is new with refrigeration. The quality of the refrigerator we got from them has been horrible. It does not hold the temperature. It freezes everything that its not supposed to freeze in the actual refrigerator side of it and its very loud when it makes ice. It doesnt have any special feature other than a normal refrigerator. It doesnt even have the water feature. So were having some very big issues with it and would never buy a Viking again. But when we had a couple of other issues with the refrigerator not having some proper framing, the team members at the Viking dealer have been very good to work with and have shown up on time.

We purchased a home which has a Viking Dual Fuel Self-Clean range. The previous owner rarely cooked, so the range should have been like new. My wifes hobby is cooking. The oven temp. was never correct. The self cleaning worked only once. The second time we tried to use it the heat never came on and the door locked. Now the door lock continues to lock and unlock making it impossible to use the oven (this continues to cycle even though everything on the range is off???). Thanks for the heads up in your long list of complaints. We will save enough on service calls to buy a quality product. This expensive, useless, paperweight is going to the curb.

The Viking Refrigerator that I got is great. Its everything I thought it would be. I like the bright lights, being able to change the configuration that it has. I like the more solid material. There is one thing I wish they did have that is not there, and thats a filter for the water that goes to the ice. Cause typically the water connections are behind it, and since this is built-in, its not like a regular fridge where you can pull it out and then change the filter. I had to run a line from my reverse osmosis system to go to the back, even though theres a water connection with the spigot built into my house behind it. But everything else has been great. Were pretty happy with it. It looks great and performs really well.

I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

From the day my refrigerator was installed, it didnt work. The temperature was always above 45 degrees. A repairman was sent to my house 12 times between April 2008 and May 2009. Then miraculously, a different guy came and it seemed worked for 14 months. To this day, I do not know how one guy fixed it in 10 minutes when another guy came 11 times, spent hours and still couldnt fix it. When I voiced this concern, the company accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. I had to agree to pay for the service call and parts which I did. The tech guy recommended certain parts. The repair guy never used those parts instead, he installed a part for $165.00 which was already replaced twice. It cost me $404.00 and the refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

Following a friends recommendation, I got a Viking range and its beautiful. I got the black one and not only does it work well, but it’s nice-looking. The quality is really good too. I love cooking with it, although there are things that it can do that I havent utilized yet because I’ve only had it hooked up for about four months. Also, when I first got it, the broiler was broken. They just fixed that about a month ago. Its an amazing broiler, it goes over the whole top of the oven. It took a long time for them to come out to get it fixed because I live in a rural area. There was some problem with me getting the paperwork, but it didn’t have to do with Viking. I bought it through AJ Madison, and their company was the one that I was having trouble with obtaining the paperwork so that I could get the product registered, and then I could get it serviced for free under the warranty. The person who handled it did a good job, and it works now.Apart from the broiler, which I love that, I also love that on a standard stove that I’m used to, it has the smaller center burners, and these can all go to the boiling. And then they have one that’s huge, so it really gets your water boiling quickly. It also has a dehydrator built into it, which is amazing. It bakes well, too. I’ve had good experience with everything. I would buy one again for sure.

I went with a five-piece Viking appliance package for its price and the brand reputation. I was able to get the five pieces that worked best for me at that time. However, I found that Viking appliances as a whole are very simplistic. Its great in a refrigerator, but not so much in some of the other appliances. I had Jenn-Air previously and their appliances just had more features. But for refrigeration, it just needs to keep cool things cool and frozen things frozen. The refrigerator is the Viking appliance that we have that I like the best. It’s nice-looking and seems to be doing what it’s supposed to do. It also has a good amount of space. The lighting is nice. The shelf assembly and the drawers are all great. The refrigerator is working out really well.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

Of the three Viking appliances I recently purchased, I love the range and dishwasher, however this is a 1-star review and that is due to the refrigerator having been nothing but problems. Viking sent a 3rd party repair person to correct the issue. Due to my location (apparently) it took the repair company 2 weeks to get out here, 5 weeks to order parts and another week to return. I live an hour outside of Pittsburgh and an hour from Cleveland, so the location really shouldnt be a problem.However, I waited 2 months to get the refrigerator fixed (it freezes our food - even when set to 37 degrees). The problem still persists. I called Viking Customer Care again today, and expressed my frustration not only with the quality of the product, but also the time it took (2 months) to get the repair parts installed and that didnt even fix the issue. I think Viking refrigerators are generally great, but I got a defective unit. And rather than send me a replacement unit (since weve already gone down the repair path). Viking is sending another repair technician to my home.The customer care representative, asked for my serial number. After providing it, she indicated that it wasnt valid - which she confirmed later on in our conversation that it was indeed correct. I also had to repeat my address several times. When she would look up a service option, and return to the screen she told me my address was gone. My appliances are all registered on Vikings website, why the customer care representative wasnt able to pull my information from that or from my previous support case seems counter-intuitive. For a supposed higher quality appliance, Im disappointed I wasnt provided higher quality of service. And I have to wonder how many times Ill be doing this until my refrigerator works as advertised, or until I give up and get rid of the unit. I NEVER had this issue with my Sub-Zero!

The look of the Viking refrigerator made us purchase from them. The quality is good, but it showed up dented in the front so I had to have the door replaced. Then, the freezer had some issues, but it all met the warranty. The repair guy came out four times already, so it has been easy to work the issues out. They have also been easy to schedule. The dealer we went with was okay, too.

From the time I bought 2 top-of-the-line Viking dishwashers, I have had problems. I am noticing that most people in this room experienced similar laissez-faire attitude from Viking who must have bounced me from one representative to another a good 5 times over the years, only to tell me that my warranty ran out. One lady tried to help me but was swiftly replaced and I never got the attention this needed. $4500 spent and most wash (all of them) end with error/fault codes and need resetting.This message, I hope, will discourage people from being lured into believing that Viking is a stand up company and that they place good emphasis on making sure the client is taken care of. Additionally, where I think they really should rethink the way they treat clients, is that in my case, I am looking to replace refrigerator, freezer and 60 inch cooking surface. They will be missing out on this (however small) amount of revenues. If anyone gets thru to management or customer service for any kind of help, I would like to know about it as I am not yet able to replace it for a competitor and would still like Viking to make me whole on this bad purchase.

Best of the best. Very quiet operation. Best in quality. Easy water saving cycles.

I had a friend that had Viking appliances and we really liked the appearance. It was something that we were interested in. We liked all the great things we heard about hem too. With our Viking range, I like the quality and the way it distributes heat. But when our range was delivered, there were tapes inside the two glasses and we still have those in there. Thats something that somebody is coming out to look at and they will take it out from there.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.

I like Vikings quality, and bought a range from a guy in Israel. So far, the range has been fine and the quality of the product is great.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

The dealer had to order everything and it took several weeks but the installation of the range went well. However, the installers demanded to be paid upfront. When you schedule the installation service, you had to pay for that at the time even though you may have been a couple weeks out. That was the only thing that was kind of sketchy but it worked out. The range is a beautiful unit and it works well. Were happy with it. I like the induction heating too.

Worst oven ever!!! Do not purchase. Had it for 1.5 yr 5 times repairman was here. Oven does not cook even. Top rack it cooked bottom rack food was raw. Viking refuses to take responsibility for their product and will not cover repair costs.

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

I had a Viking range in my older home. So when I was remodeling the house over a year ago, the designer who was helping me with the kitchen picked it, and it was installed over the summer because renovation takes a long time. Then I moved in November of this past year. I used it during Thanksgiving and it worked briefly for a second, but then it broke. Every Viking product that Ive purchased is broken - the range hood, the refrigerator, and the range. I have a very busy life, so by the time I get around to calling for anything and figuring out where I need to call and what I need to do, and get everything registered, and realizing what is all wrong, it takes me a while. I have a job, so every time I try to call and stay on hold, I cant call in, because your business hours are my business hours. So Im not happy and I would never buy one again.

So far, the Viking appliances have been good. The stove and oven are great. I also like the Viking fridge a lot. Its spacious and I havent had any issues with it. But the range is what theyre known for and some of the other things havent been that fantastic. The dishwasher is okay but it doesnt really dry the dishes. Additionally, the microwave is not great. I need someone to look at it cause whenever I close it, it opens three quarters away.

Friends who had Viking in the past had good things to say. But it was the quality and the nice looks of it that made me decide to go with them. However, I was surprised that the hinges on the door had to be replaced so soon. The oven is about three and a half years and their warranty was only three years. The dealer was great though. When they called, they were engaged and got back to me right away. The oven is great. It has a good temperature and it feels very durable. Overall, I had a good experience with Viking. Ill definitely call them again if I ever should.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.In 2005, I bought a Viking 54 gas grill in Texas which I used through 7/8/2008. This item was a fire hazard waiting to happen. We used it 3-4 days per week. The grates that redirected the grease down to the grease pan were poorly designed. It was shaped in a V with round holes the size of a pencil eraser. The holes would clog and the grease and droppings would stay in the V. This forced me to clean them weekly to reduce the risk of fire (hardly ever had to clean the grease pan). Even after a thorough cleaning, you could not leave the hood down for extended time (even on low) or you would have a fire (my wife and post owner blew the knobs off the grill.). Fortunately, no one was in front of the grill at the time. I would never buy another Viking grill. The grates were a poor design. Weber and Wolfe have a much better design.I had a Viking dishwasher DFB450 (serial # 031109D00003895 & 031109D00003878) installed on 7/14/2009. I have two of them. First, the technology in the motherboard creates more problems than the benefits. After trying to reset the dishwashers by holding down the buttons (in manual), I can only get it to work occasionally. I do not know of too many people that enjoy pulling out the manual to decipher the many error codes your dishwasher has. There has got to be a better way to let the customer know what to do when an error light flashes. At least once per month, I have to flip the circuit breaker to each dishwasher to reset it. This cost me $75 for an appliance technician to show me this. I have never had this issue with the other seven brands I have owned. There is no indicator light to let you know the dishes have been cleaned (i.e., green light next to the blue running light). Since the dishwashers do not clean well all the time, we rinse our dishes off before putting them in the dishwasher and we end up running them again. Enclosed is a plastic clip that snaps in and holds a wire shelf for long spoons, knives, etc. All four clips are the same design thus preventing a snug fit causing the shelf to constantly fall/come undone. One of my clips broke (clip in itself is a bad design) and guess how much your company wanted to charge me to replace it? You can’t buy the clip. You have to buy the entire rack for $360 plus tax and shipping. You talk about putting the screws to your customer. Would you be happy if your clip broke and you could not replace it for a reasonable price? After about an hour on the phone with customer service, they finally authorized a new rack to be sent to me. How much did that cost you for the part and an angry customer? There is another plastic part (U- shaped) that snaps on to the right side of the dishwasher that also continually falls off. Again, this is what I would expect from the cheap brands, not a Viking.My two and a half year old dishwasher (031109000003895) needs a new heater/wire harness (part#016403-000/P870612). This is something that is not needed by most dishwashers until much later in their life cycle (never had this issue with any of my previous 7 dishwashers including the one we owned in Texas for nearly 10 years). Also, when the non-Viking technician came out to look at my problem (popping the circuit breaker), he noticed a wire that had been crimped badly which he thought was the cause to the circuit popping. After running the dishwasher and watching until it popped, it was determined that the heater was bad. Was the poor quality (crimped wire) the reason my heater went out? After arguing with your customer service department, I am having a Viking technician (Lakeview) come out to tell me why the wire is crimped and how it would affect other parts to my dishwasher. Unless he is a certified electric engineer, his word is not any better than the other technician. Unless this is covered by Viking, I am being given a $500 price to fix it. Before I throw that kind of money at a Viking product, I will replace it with another brand. Lakeview fixed the issue prior to me sending you this letter. Covered by Viking because of a bad harness. My last dishwasher of 10 years was a KitchenAid and I never had it serviced. We used it every day not every other day (have two) like this dishwasher.Viking 6 burner stove with griddle VGRC6056GDSS (Serial # 050609C00015117) installed 7/14/2009 - First time I used the griddle, one side did not heat up and one of the control knobs did not work. Viking replaced both. The convection switch keeps popping out due to a poor design. Should have a nut on the backside to hold it in place instead of a cheap plastic catch. My wife and daughters were baking Christmas cookies in 2009 and had to open the windows (Chicago) to cool down the kitchen. After looking at the stove, I noticed one oven door stuck out more than the other one. A non-Viking technician came out and replaced the hinges and made other adjustments. We have not had that problem again when baking Christmas Cookies. I won’t even touch on the clicking noise from burners not in use and the sound of the gas being blown-sounds like wind in the oven blowing out the flame. Again, this gets back to my letters theme - this is what I expect from a cheap brand not a $13,000 Viking product. After reading hundreds of blogs on the internet, I have a feeling the worst is yet to come. My last stove and oven (10 years) was a Jenn-Air and I never had it serviced.The hinges of my Viking refrigerator DFSB483 (serial # 051508R00010392) replaced to support the custom wood covers. If Viking is going to sell a refrigerator with custom built in capabilities, your R&D team should have accounted for weight greater than the heaviest wood cover. Heavy-duty hinges should have been the norm not the afterthought. My wife left Warming Drawer DFWD101 (serial number hidden behind custom cover) on high for three days and it caused the custom wood cover to separate where it had been glued ($100 replacement). I realized that leaving the warmer on was my wife’s fault. However, your R&D department should have realized that a custom cover would hide the control knob, thus out of sight, out of mind. My last warming drawer had a timer which shut off the unit after a period of time. I ended up getting thermal heat foil and placing it between the warming drawer and the custom cover. I assure you that it will not be the last time my wife or other Viking customers leave the warming drawer on. Again, with the amount of money the Viking warming drawer cost versus other brands, your customers should not have to worry about these things. I would not have purchased the drawer if it wasn’t for the discount we received by buying all Viking. I had a feeling this purchase would come back and bite me and it did to the tune of $100 and a lot of legwork to get the cover fixed and prevent future issues.Viking Microwave DMOS200 (Serial # 05772W205079) - Over heated and caused the glass plate to break and the tri-wheels to melt. I replaced the glass plate and the Tri wheels for around $30 but the turn motor was destroyed. Viking replaced the motor at no cost to me. The problem was due to a sensor not responding to the issue. I was told by the technician that there were several sensors. We were lucky we caught it before a fire broke out. Is this a quality control issue or a fluke? I have no issues with my Viking Dishwasher DFVD042 to date because we hardly use it. It’s in the basement bar and we use it two to six times a year.As for the Viking customer service, after spending a lot of time on the phone with your customer service about the enclosed part, I was told that Viking would send me a new rack at no cost. Three weeks went by and I called customer service again. I was told that an Email was sent to Lakeview. I called Lakeview and they had no record of the email. I called back customer service and they informed me that they would resend the request. The next day, I called Lakeview and they still had no record of the request. I called your customer service again and had them copy me on the third request (which I never received). The whole point is that I had to do all the follow up, do your employees job and waste my time (not to mention Lakeview’s). Your customer service team should have put me on hold or a conference call and resolved this issue on the spot.I called customer service about the heater element on my dishwasher and they gave me the cookie cutter response that it was out of warranty. I explained the crimped wire and all the other issues I had with Viking products and that I was very upset because I would have to pay a Viking technician to come out to dispute the observation of a reliable technician that I used and had already paid for. I was told that Lakeview would call me to set up an appointment. After not hearing from Lakeview for 30 plus hours, I called your customer service again to find out when I could expect a call (I needed it fixed with Christmas coming up and knowing I was going to have lots of guests). I was informed to call Lakeview directly. Again, an already unhappy customer was asked to do your employees job and waste more of my time. After leaving a message with Lakeview to call me, I received a call 60 hours after I had my initial call to your customer service department. After talking with your customer service department, I get the feeling they are there to do a 9-5 job and after they hit send, they are relieved from all obligations related to that call. There is no sense of urgency to take care of an irate customer. Maybe this is the norm within Vikings customer service department because the internet blogs and the issues I have with my purchases tell me you have a lot of irate customers. Lake view does a good job.As you can see, I have had to deal with several issues concerning your products. To say the least, I am a very unhappy customer and will be very reluctant to buy another Viking Product. I am also informing everyone I know about the Viking quality and customer service issues. I wrote this letter in hopes that you are not aware of the quality issues your brand is having as well as the lack of vision by your R&D department. I just don’t understand why your company would risk the loss of customers over the cheap parts you are designing and putting on your expensive products. Being an owner of a company myself, I just don’t get it. Below is Viking response, a couple of generic I- am-sorry letters:Both dishwashers have been fixed since these letters at a cost of approx $200 each (motherboard went out on one-labor only, rubber gasket came off the other parts/labor). There should be no reason a rubber gasket comes off on a $1700 dishwasher. Also, the icemakers water line froze and was replaced with a better one. How long have icemakers been sold to the consumer?

I wanted to get a very solid looking refrigerator, but it needed to fit in the existing space, which was a little tricky. I had a choice between Viking and one other. But I liked the way the Viking French door refrigerator looks, the layout, and the fact that it fit in the slot. The dealer has been excellent but they only delivered to the garage and they dont do the installation for liability reasons, at least from Mount Vernon location. So I had to hire someone to install the fridge. One issue that I find that in the refrigerator section is if Ive got lettuce or something near the back, the fridge will freeze it. So I just turned down the temperature in the refrigerator to see if that would do it and so far, its working fine. I like my Viking refrigerator - its very solid, looks well-made and has a nice warranty.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

The problem that I have is that the ice maker arm doesnt stop the ice tray from overfilling - when you open the door ice falls in the back and the arm drops -making additional ice, this causes the cubes to drop in the back of the freezer. Theres not enough space to remove the fallen ice and it also causes issues closing the door. The refrigerator is very good otherwise. Looks like a built in.

When I walked into the showroom, I saw this Viking refrigerator and I liked the look of it. Viking has a good name too. When I made the purchase, the reps I dealt with were good and helpful. Ive had my Viking refrigerator for about three weeks now and I like it overall. However, there are some things I have some issues with. The refrigerator is so-called commercial and the compressors are a little louder than I would have expected. Also, the ice bin is trash. There are major problems with it. For one, there is a lower side in the back so when the ice fills up and you pull the ice bin out, the ice falls into the track. When you try to close it, the ice gets crushed in there and you have a hard time closing it. The ice bin also leaks so it freezes over the wires that are underneath the ice bin. At some point, that is probably gonna be an issue. Another issue is the toe kick although its not a big deal. They just didnt put it on yet and I cant figure out how to do it. On the other hand, I like the pizza box holder at the bottom. And although I didnt like these at first, I now like the automatic closing doors, as well as all the meat and vegetable compartments. It is also very bright inside the refrigerator. I like the lights.

Purchased a beverage center/Mimi fridge with a 5-year service contract, thank god! It has never worked properly. We have had at least 6 service calls and probably several thousand dollars in repairs. The unit has never worked properly and has be out of service longer than it has worked. By the time we get the call to the repairman they order the parts they come back to fix, the fridge breaks in about another week. It mainly freezes the contents which leads to exploding sodas and cracked glass. It has read the incorrect temperature as well as unable to change the temperature.Right now the unit was fixed yesterday after waiting several weeks for parts and just today called the store where it was purchased to have someone come out and check it for yet another issue. The store we purchased it refuses to exchange it because it is a high endproduct and they cant take it back... I wish we purchased a 300 hundred unit from Costco instead of wasting $ 2000 on this...at least it looks pretty! We have a 5 yr service agreement so when that runs out it will be placed on the curb. Do NOT waste your money.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I have an electric oven from Viking Ranges and it works okay. They had somebody who was very good at installing it. The only thing is we have a little problem with taking one of the racks out in the oven. We have no problem with the others and we can pull them out all the way. We have a problem with holding one of them and we thought maybe were doing something wrong. If I cant figure it out, Im going to call somebody to look at it because I have insurance on it.But other than that, I like it. I like that I can go off to the other side on the top and that I could move from one area to another easily. I like that its apple red because I dont like the stainless steel which is so hard to clean. I also like the way the knobs are covered from the top and its size. I like everything about it. My friend also has a Viking and she only has broil and regular bake on it. I like the simpler one but mine has all these other options that Im working on how to figure it out. I recommend it and I already had to a friend because of my experience in New Hampshire.

I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors dont line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just dont stay lit. Dont waste your hard earned money on Viking!!!

The house that my wife and I bought in 2016 has Viking appliances in the kitchen. The refrigerator was a 2012 model that was installed and purchased in 2013, so we were a little disappointed that it released all the Freon and was unrepairable by 2021. Were disappointed that though the Viking Refrigerator that we had to get fit in the space for the one that we had without having to redo cabinets, it no longer has a water dispenser in the door. That was a big letdown.We also had to replace the door seal on a dishwasher and Viking had stopped making replacement parts for it. We ended up replacing the entire dishwasher. The repair service is a real pain in Connecticut because theres only one authorized company. To get them out to actually look at our refrigerator, even on an emergency basis, was a matter of weeks.

Im satisfied with the quality of my Viking Refrigerator. I had three Viking appliances and when the dishwasher was having an issue, they replaced it. I was satisfied with their customer service.

Im a general building contractor, so I research every refrigeration system I can find. I had an existing cutout where I had a Sub-Zero refrigerator from years past and the Viking box size was almost identical to the Sub-Zero that I removed. So far I like it very much. It keeps everything cold and crisp the way its supposed to, and its exact in the areas that its supposed to be and in the areas that its not supposed to be that way. Its an intelligent machine. I especially like the icemaker and the pizza box shelf at the bottom. Their products are good and as advertised. For the price and performance, Viking would be my number one suggestion.

My refrigerator has leaked for 10 months. I have a side-by-side freezer and refrigerator each freestanding unit, but they are mounted in together. My freezer was reinstalled crooked, and now I’m waiting to hear back from Viking to get it adjusted and installed correctly. I first reported the incident with my original refrigerator in July of 2018. It took me 10 months and 11 service calls to get my unit replaced, and many windows of times waiting for someone to come and service it as recent as yesterday because my Viking refrigerator and my Viking freezer had two different badges on them -- the tag on it that says Viking. One says Viking Professional, and it’s 2x4 inches large, and the other one is 1 inch by 2, 3 inches wide, so they dont match. They sent someone out to fix the badges, and the repairperson was not able to because of the badge that was sent. So, I took time out of my day to be home during my service window, only for him to tell me, “Sorry, I can’t do anything for you. You’ll have to call again.” I would tell others to buy a Sub-Zero instead.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

Aside from the Viking name, the ranges value would add to our property in the kitchen. So far, I’ve been very satisfied with their product. It’s basic, not over the top and gimmicky like some of the other ovens have. It’s a good looking piece of equipment that works really well so far. I called the customer support when I had issues with it. They’re professional. They gave me a number for their local dealer out here and I called them up. Viking themselves have done a really good job and then the contractor is satisfactory as far as my dealings with them. I got two burners that don’t work and I’m still waiting for them to come back. Someone already came out to see what the issues were, ordered some parts and they’re coming next week. These two burners haven’t been working for about two months now. But it’s sure it’s going to get fixed this week. So far I’ve been happy with everything that works on it because other than the two burners it works great. The even heating in the oven is the one I’m most happy with. The quality is exactly what I expected.

My brother bought a Viking range. His wife is a really great cook and they loved the range. We had a range that worked off one of those panels and it broke down so we had to replace it twice. We wanted to get something that was totally manual and looked sturdy. the Viking range looked like the real thing. And it was a special with the dishwasher. We needed one of those so it all kind of worked out together. The qualitys great and its a real pleasure. I like the grill on top and you can slide everything across.However, I would never go back to the Viking dealer, P.C. Richards, again. Their guys came and I made the mistake of letting them install the unit instead of calling the plumber. They wound up cutting the heat shield at the back of the stove and they had to replace it. It was two weeks of back and forth and it wasn’t fun. That aside, we talked to Viking Ranges and they gave us a list of dealers since we wanted to get their runners. Our kitchen countertop is Butcher Block and the stove is sitting in the middle of the Butcher Block. I like the same stainless steel edging that I could put on the Butcher Block that would be alongside the side of the stove, like an angle iron. It would be attached between the countertop and the stove.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

I followed the seasoning directions for my range. After attempting to season the grill, it immediately rusted. When I contacted Viking about this problem; they responded first with having a certified personnel come out and take a look at the rust. Then when the personnel reported it back to Viking they responded with it was a human error and did nothing about this at all. I followed the seasoning procedures in their manual. Viking blamed me for the rust. Unprofessional and ridiculous.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

I have been familiar with the Viking brand all my life. I bought a 30-inch dual fuel range from them two months ago. It is the very first Viking appliance I owned. However, we had to have a repair immediately because a fan was defective on it. They were prompt in getting the repairman out and getting it repaired under warranty work. I was pleased with that. But I still need to figure out how to monitor the temperature to make sure it’s calibrated right because my baking seemed to be different than in the past ovens. It doesnt seem to be baking as quick. So, I wonder if it might need to be calibrated that the temperature is running a little bit low. Other than that, the dealer and the technician were very good. I got a good deal on the product and so far, Im satisfied with Viking.

I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.

I needed a Viking fridge that matched the stove I already had. I purchased one and I havent been feeling great about it. Recently, the whole freezer got clogged up and I had to shut the whole unit down. I also had to replace a part in the fridge which cost me around $600. Getting the unit repaired was difficult because the two places registered with Viking in my area were terribly reviewed. Plus, those places were not able to help me immediately.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

Vikings price point was within our target range so we decided to go with them. The Viking dealer was good. The product looks cool and people think it looks cool too. The quality is fair but I’ve got some issues and I’m hopeful that those will be fixed.

My wife first heard of Viking Refrigerators, and we went with them for the price of the unit, the model we purchased and the brands reputation. The team at the Viking dealer was very helpful and delivery was done on time. The style and the temperature settings are nice. However, I dont know if Viking was worth the money we paid for. Weve had less expensive brands in the past that worked as well or had fewer issues than weve had with it. It should be more reliable for its price.The water dispenser is leaking and the ice dispenser has been replaced twice since we purchased the Viking refrigerator. Also, the approved service provider that was recommended on Vikings website was terrible. They came on April 17th, ordered several parts and then they communicated but there hasnt been anything done. They said they havent gotten the parts in yet or they are not sure if theyve gotten the parts in yet. Im having to contact them to follow up, and theyre not calling me despite our verbal agreement. I already paid for the parts, too. Well never use those people again.

We read a lot of reviews online and researched, and we really like the Viking Refrigerator. Its brand recognition and quality made me choose the brand over their competitors. We ordered the one through Best Buy and when the delivery company damaged our door threshold, Best Buy took care of it. They fixed it and made it right. We found that the refrigerators compressor was louder than others. Still, it didn’t bother us as it was consistent with the reviews online. We like how our refrigerator is working and I favor its drawer freezer.

The icemaker in the drawer of the Viking refrigerator is very cumbersome. I was gonna call a repair person because it shouldn’t be that challenging to open and close the drawer. Thats the function of it, to get ice, and you have to use two hands and pull it out. Also, the door to the fridge when it has condiments and things on it can be very heavy. But the lighting is excellent and the self-closing drawers are nice.

Just purchased a Viking refrigerator on Dec 15th 2018 and already have had to call for service. The very loud popping sound is annoying. The repairman couldnt do anything about it because it didnt make the noise while he was here (needs to know exactly where is coming from before he can make a diagnosis). I will continue to call until the problem is fix. After reading some of the reviews it looks like other problem. Does anyone know if theres a lemon law on refrigerators?

I was doing my research looking for a good stove and going from store to store, and I decided on picking Viking. They had a good price-point, however, I just had the range for six months and I got a part replaced. I called Viking and the staff was okay and they handled everything in an expeditious manner. Im just a little frustrated because the range is brand new.

We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.

We purchased a Viking Range from an online retailer but then our experience was rocky in the beginning. They gave us 24 hours to inspect it but then the stove showed up during a Christmas vacation time wherein family members are at the house. A lot was going on so we got a quick look over but not as in depth as it should have been. So, once the holidays were over and we got ready to install it, we found that it had significant damage both internally and cosmetically. Though it took a while to go back and get it remedied, once we got to the agreement that I could replace it, it was fine. The issue was because I exceeded their 24-hour period to inspect and their sales rep said that you guys would not repair any cosmetic damage. Still, they gave us options and one of which was to replace the stove with a new one. That was the one I took.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

I like to cook a lot and I chose Viking because of their reputation for quality. It’s very well-made and its going to last a long time. I like the burners and the heftiness of them. The six burners and the full-sized oven were perfect for Thanksgiving dinner. The convection oven definitely cuts down on cooking time. Having the higher BTU burners cooks everything a lot faster. Things boil faster. The ability to maintain a simmer without having to constantly watch it is nice. The range looks professional. It’s almost like a statement piece in the kitchen. I’m super happy with the product. It’s better than other ovens I’ve had in the past. It cooks more evenly. I’ve had gas ovens before that didnt cook evenly and my Viking range cooks pretty well. It holds temperature well for a gas oven. Additionally, my experience with the dealer was excellent. They were knowledgeable about the product and it was easy to set up delivery.

I truly love my Viking range. I got it for less than half price, so I was happy. It was a floor model, an upgrade for a good price for what I was planning on getting for our kitchen, and it looks awesome. I use it a lot. I just wish it had a lower blow. It is kind of thermonuclear sometimes. Also, I wish that the oven would heat up a little faster. It seems to take longer than the range we had before, which was a much lower end. Other than that, it is all good. I would totally tell people to go for Viking.

My husband and I like to cook a lot and we like the high BTUs. Viking is known for quality, and we also like the elegant style of the range. We did a professional kitchen with a remodel and really liked it. My husband likes the Viking ranges ability to sear steaks. He actually likes the steaks in the oven better than on the grill now. The only thing I dont like about the oven is when you close the door, it really wants to close. The first time I went to close it, it slipped out of my hand and it slammed shut. You have to really hold on to the door, unlike other stoves where theres some tension at the end and it wont shut all the way until you push it to close. Other than that, Ive put some water on the stove and I was amazed. I put it on the front burner, the high BTUs, and the water heated up. It was boiling within a couple of minutes and it was very nice to be able to have the features that allow it to work as well as it does. Weve enjoyed the range and I would recommend it.

We bought our Viking oven 4 1/2 years ago because I like to cook and wanted an oven that could stand up to that. Sadly, I have been very disappointed with the oven. From the beginning I noticed that the knobs on the front of the oven would get almost too hot to touch whenever I had the oven on over 400 degrees for a length of time. Two weeks ago the oven broke. We had to replace the DSI control panel at a cost of almost $700. The oven worked for one day and then broke again. Im now told I will have to wait 2 months for another DSI control panel to become available and I cant be certain that is even going to fix the problem. When I told the repairman I would never again buy a Viking, he said I should have bought a Wolf because he repairs about 10x as many Vikings as he does Wolf ovens. Wish I had known...

We bought the top-line Viking refrigerator as well as Viking oven and microwave through Best Buy, and Best Buy has been horrible. The communication around the third party that Best Buy uses for installation has all been really poor, and getting my appliances installed was the worst thing ever. First, the built-in $9,000-refrigerator was installed incorrectly. The installers failed to put a kickplate on the bottom of this refrigerator and they probably threw it away. So we had to have someone come out and that took a while. We’re easygoing people and we’re not that tough to deal with. However, I bought that refrigerator in early June and to this day, I dont have the kickplate yet, so that has been frustrating.Best Buy has a customer service troubleshooter that was assigned to us. That person was really nice but has been lousy on follow-up so we called and left messages. When I finally got a hold of Best Buy’s case manager, he said that Best Buy was told that the manufacturer did not have the kickplate in stock. So I told them that I was gonna call Viking, which I should have done early on. When I called, I spoke with their customer service person who was great and a really nice lady too. I asked her about the kickplate that is missing and she said they had them in stock, which was what I anticipated the whole time. We havent heard anything back yet, but a company is supposed to call us. Still, Viking is a premium brand and they have been responsive to us and the experience with them has been great.

My husband wanted a Viking Refrigerator so we bought and paid for it. Best Buy brought and installed it. But they left me with a noise as if I was standing on a runway and an airplane is operating on it. We could not turn on the TV and hear it. We had to shut off all the doors, and even then, we heard it. It was horrible. I called the dealer three times to come. They came, claimed that they fixed it, but they fixed it for two seconds and left. On the third time, I lost them completely and they wouldn’t come back to fix it so I called Best Buy and spoke to everybody there.They transferred me to the Viking office. Some lady said they can send me a repairman, but not till next week. I told her that they have to send somebody right away, but they did not. The day went by and I couldn’t get anybody because it was already evening. I called them the next morning and they finally had somebody from Viking called me. He found a third party and they came. But they left me with a wire hanging into the fan. It was when they transferred it, and that made the noise. At this point, I had a lemon because the fan was damaged. At Best Buy, even the person who sold it told me that his hands were tied and can’t do anything. The manager who came back from vacation was supposed to call me to tell me that they were exchanging the refrigerator, never called me. I had to do everything myself and went back to the store. They said I can choose something else. I chose the JennAir and I wanted to upgrade already. They said that they would come towards me, but I have to pay close to $500 more. I thought about it and calculated it. I also spoke to my son-in-law who just investigated which refrigerator was the best. He said that as long as I have to pay the difference, I might as well pay a little more and get the Sub-Zero. At the headquarters, Lionel was the only guy who was very nice. I talked to him and he called me back the next morning. He asked me what was my decision and I told him to pick the Viking ref up and take it out of here. They left me with a hole for two days and some of my food got spoiled. I got my Sub-Zero on the third day, and we are so happy we made the change. The experience with Viking was a nightmare. We were very unhappy and so aggravated. I also think that Best Buy was at fault here, and their installers. I will never buy one more item from them. But I have a Viking stove and Ive had it for more than 28 years. Ive been very happy with it.

We remodeled our apartment a few years ago with a new kitchen. I wanted to use all American made appliances and purchased Viking products to include: Oven, stove top, microwave and refrigerator. I have had issues with all the appliances and most have been resolved but my refrigerator ice maker remains unrepairable. The refrigerator is no longer under warranty but I have tried for years to have the ice maker repaired at different times. It will work for a very short duration and then will build up ice and the whole refrigerator needs to be defrosted and a part needs to be replaced. Here are some of my out of pocket costs: 5/7/18 $89.95, 2/6/18 $142.70, 11/8/16 $256.00, 10/26/16 $59.95.Viking initially was receptive to trying to help me resolve this issue but of late I received this email. I was told we unfortunately cannot issue another warranty authorization for you but to contact Appliance Pros since the part is still covered for a year after installed by authorized service company. The repair technician can no longer fix my appliance as in his opinion, the ice maker is a lemon. He is the owner of Appliance Pros which has been on Vikings approved vendor list and he has serviced it since the problems began. Now I am left with a very expensive refrigerator that cant make ice (in Florida) and I have no recourse. I would not recommend that anyone buy Viking products! They should be replacing the refrigerator given all we have dealt with and the amount of money we spent on their products and make good on their lemon refrigerator.

When I renovated my kitchen in 2007, I purchased the Viking Professional Series dishwasher, fridge and gas top stove. IVE HAD NOTHING BUT PROBLEMS WITH ALL OF THEM. After spending $11,000.00+ for these three appliances (that came highly recommended by the salesperson at a large, high end appliance store), I expected a good quality product to don my newly renovated dream kitchen... WHAT A HUGE DISAPPOINTMENT!!!Initially, the appliances all Sat in their boxes until my kitchen renovation was completed about 6 months after my purchases. Several months after installing the appliances, the DISHWASHER broke... the water would not drain properly. Viking repair man fixed, then happened again about a year later. I asked Viking rep to replace product since same issue was re-occurring and appeared to be a pre-existing problem. I was told no; that since the dishwasher was still under warranty they would send another repair man. Fixed again... then same thing happened again within a year... except now (even though they Sat unopened in boxes first the 6 months) the warranty was over.I was told the diverter valve needed replaced, and it would cost over $600.00 to repair!!! I was beside myself, I called Viking and said this was ridiculous since this was a pre-existing problem and I should not have to pay for repair. Well we all know their response... Cant help as no longer under warranty. A frightening and dangerous feature of the GAS STOVE TOP is the design of the on/off knobs. I am all of 110 lbs, and sometimes when I lean forward to stir a pot on a back burner, the pressure from my body will actually turn the flame from the front burner on!!! Also, periodically when I turn one burner on, one of the burners that is off will make a clicking noise.The REFRIGERATOR water dispenser broke after the first year. Later had troubles with the ice maker bar getting stuck in the on position, and more recently the clear plastic on the large pull out drawer cracked. Finally, the other day the refrigerator just stopped working - like it went into a defrost mode - ruined all frozen foods, and most of the refrigerated items. I called the store where I purchased the Vikings to see if maybe the refrigerator was still under warranty - they said no. I mentioned all the troubles I have had with these products, and the sales representative said they stopped carrying Viking products. I think that says it all!!!The repairman came, said it was the poorly designed freon line which was directed into a drip pan (for cooling purposes) causing the line to rust/corrode, and consequently leak the freon. He was surprised to see this since he said, running the line in this manner was stopped years ago. The repair was estimated at $600.00 to replace the line, but possibly $1000.00+ if other related problems were found. The repair man said probably better to cut my losses and go with a more reliable refrigerator like GE, Kenmore or Whirlpool - rather than throwing good money after bad. Like many I want to repair since cheaper than buying new... but based on reading these postings, and past repair experiences... Im afraid of getting burned once again. Being stuck between a rock and a hard place. :(I would NEVER, ever recommend buying these overly expensive appliances built with their cheap parts, and poor design features. I feel like I spent a lot of money and never received a good return on my hard earned dollars. Should be illegal. Guy who mentioned a class action suit may be on to something.

The quality of our Viking Refrigerator is good. Its all metallic and easy to pull down drawers and wash and clean. But the thing that we are having an issue with is when you open the refrigerator, its very heavy because the door is custom-made. Then the stopper there broke last week. So we had someone come and replace it. But Im worried that its gonna happen again. Other than that, everything is good.

We purchased a full Viking Professional Kitchen - range, refrigerator, microwave oven, dish washer, hood. We have had at least one issue with everything (except the hood). We spent about $22,000 on appliances that are supposed to be high-end. What an absolute joke. My neighbor also has Viking appliances, same issues. Viking should be ashamed of their products and customer service. When you call to complain, their responses basically too bad if you dont have a warranty.

Viking had a reputation to have a good quality and reliable product. Also, theyre a national brand, so theyre well-known. But were a little disillusioned with our Viking range. We had some problems with it when we got it and we got the runaround from Viking getting it repaired, so it was kind of an arduous process. I purchased an extended warranty from the company that we bought it from and when we had the problem, we called the extended warranty company. They said they wouldnt take care of it because were not out of our two-year warranty with Viking. So I had to go to Viking and Viking couldn’t find a local repair company in the area to repair it. Other than that, its hard to light the burners. I wont buy Viking again.

We rebuild our house in 2006 and decide to get top quality appliance for kitchen. After 5 years we have problem when warranty was over. Refrigerator was not cooling. We spend $700.00. Few month after icemaker was not working. We call authorize dealer tech. They charge $500. Few month after that cold water dispenser is not working. After couple of year again all same problem. Now in 2016 again same it was not cooling. Water dispenser is not working one after other. So far we spend @ $2500 for repair. It is not worth to spend $6000 to buy this build in 48 inch refrigerator. We have another GE refrigerator for 20 years no problem at all.

I had a Viking range that lasted for 18 years, which was great. When we replaced all our appliances, we stayed with the whole Viking line, ‘cause we got a discount. They included the refrigerator if you bought the range. However, when they plugged the refrigerator that they installed, it didn’t work. It didn’t even come on. Then we got into a little argument with the guy and told him that they gotta take the refrigerator out if it doesn’t work because P.C. Richard, where we bought it, said that they should not leave it there. But they made good and they came back the next day with another refrigerator. At the same time, the range didn’t work either. I had gotten into a big argument with Viking headquarters and P.C. Richard that the range doesn’t work and they didn’t believe me so I had to wait a couple of days to get a Viking repair guy to confirm that it wasn’t working. Then, I had to wait four days for them to take the range out of my house and bring a new range. Also, theres a minor issue with the dishwasher. So, overall, the appliance purchase was a very bad experience because the guys were in my house installing everything half of the day and I gotta wait for them. We wasted five days on the whole process. Moreover, they have a Viking pots and pans set, which is $500, and I told them that they should send me a gift certificate for all the hassle that I just went through, but I never heard anything back. Lastly, the customer service reps at Viking knew everything that was going on but no one from them ever got back to me even though they told me I had to keep going to the retailer, and that was a nightmare because of the way P.C. Richard set up with inventory. Given my feelings with Viking, I have mixed emotions about recommending their products.

My wife and I perceived the Viking refrigerator as high quality just by certification. We like the look of it as well as the configuration with the door freezer and double open top. We also wanted to get a matching set for we did a remodeling in our kitchen. So far, we really like it but theres one thing that kind of drives me crazy, and its in the minor side. On the freezer, when you open that the big drawer down below, it has an ice maker, and you pull it out. The way the ice is dumped it into the tray and it builds up, about every fourth time, it pushes the ice behind and comes on the floor. But if I open it slowly, reach back, and try to move the ice, it doesnt happen. But sometimes, I forget.The other thing that weve experienced, and I dont know that its the refrigerators fault, is that if our power goes out or trips, then the power comes back on again, the refrigerator doesnt automatically come back on. That could be bad and we initially had a problem when we first got the refrigerator. Aside from that, sometimes we spend a couple of weeks away from the house. Were trying to figure out if theres a way I could get a beeper on my panel or something that would tell me that the fridge is off. But I want it to just automatically cycle back on when the power comes back on.Also, I wish they can come up with something a little better and easier to remove than that plastic coating that they put on it to protect it during transportation. Its really a great idea to have that protective plastic but it is a royal pain to remove it for installations. Other than that, I feel like we got good value on the Viking refrigerator, so Im pretty happy.

I will never buy another Viking product after what we have experienced with our 5-year old Viking refrigerator. Until this year, we were so thrilled with our new kitchen. Then Jan 5, 2013 came and our refrigerator stopped working. We had to throw out well over $1000 in ruined food. Imagine my surprise to find that we couldnt get same day service for such a serious problem. Only after contacting Dave and Donna from RiverBend and Co, where we purchased all of our appliances, did we finally hear from a service company. They came out 2 days later. Since the parts are so expensive for this appliance, they are not kept in stock. Not only were we charged for the new part over $500, we had the honor of waiting almost 2 more weeks for the part to arrive and a service person to come back to install it. A horrible 2 weeks, but at least it was after the holidays and the refrigerator was able to be repaired. October 28, 2013, I came home from work to an alarm. Our freezer had defrosted again! By the middle of the night, the refrigerator alarm was going off. We lost everything for a second time! I called VESCO, the company who repaired our refrigerator the first time and they had no availability to send someone out and were not very interested in our situation. They recommended I call HADCO, and after 24 hrs received a response that they had great news - a serviceman would be in our area in 8 days! I think that is unacceptable. I started searching online to see if other Viking owners had had similar experiences. There are thousands of us posting similar reviews online about these refrigerators. We are heading out to buy a cooler today and now have to wait until Monday to start calling again to get a resolution. We are so disappointed that Viking does not care about its customers. Buyer beware.

Viking had a sale going on. The refrigerator I was looking at was discounted and with the rebate I was getting, that put it in a price range that was comparable to Sub-Zero. Plus, the store was saying that they have had good success with the refrigerator and that people liked it. I decided to take a chance on their technology. So far, food doesnt go bad in it and I love it. The refrigerator has technology that pulls out the gas that makes food go bad. Before, I would wind up throwing so much food out because it goes bad by the time I get around to cooking. Now, I make less stops at the grocery store. Additionally, water that that comes from my Viking tastes really good. Its much better than the GE Monogram that I used to have. However, the ice maker has a little wire bar that comes down when the ice tray fills up. Its supposed to set off but then it goes a little overboard such that I find ice outside the ice tray. Still, this was the only thing that was wrong. This is the second Viking that I have had and I have been very pleased with the service. With the first one I had, there was moisture building up on the inside. Everything was getting wet inside that refrigerator and almost every day I had to wipe it down. I complained and Viking sent servicemen out a couple of times. They couldnt figure out why the door wasnt sealing properly. They told me that they couldnt figure out the issue and that they would just get me a new refrigerator. I didnt have to pressure them so much and they gave me a new unit that works. So far, it works fine and its beautiful. I like the way its saving me money through not wasting food. Ive already recommended Viking to other people. I let people who have stayed at my place see it and I tell them about the refrigerators technology. They have been saying its a beautiful refrigerator.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

I bought a house with a Viking range. I like the range, but I’m not happy with the oven --- I’m not able to really cook in the oven. The range, on the other hand, looks like a solid piece of equipment. The range is pretty and the stovetop cooking is my favorite feature.

At first, when my Viking range was installed, the installers pushed it too far back and the cord broke when it got pinched between the gas line and the stove. When I was ready to clean it, the main big oven never shut off. Its like it never got to the heating temperature and it just heated well exceedingly. So it burns up the igniter and some other part because the oven got too hot. I couldnt even touch the stainless steel on top of the stove. Id washed the whole thing like I was supposed to and then Im supposed to run the oven at 450 degrees for an hour to an hour and a half to burn everything out. And I found out that it got so hot and it would work until it melted everything.The Monarch people came and replaced the cord but it still didnt work. So the Viking rep came out, replaced the cord with a Viking approved one and replaced some other parts but it still didnt work. Two weeks ago, he came back out again, replaced some more parts and then ignited it. It didnt work, it didnt shut the heat down and then he started looking at the wiring and he found that the wire that was connected to the knobs was connected to the wire to the griddle and vice versa. So when we turn the oven on, it thought it was heating the griddle but was never getting heated so thats why the oven never shut off. He fixed those two wires that were crossed and then the oven started working again. But that night, we were starting the oven and then the igniter kept shutting itself off. It would try and ignite after five times and then it just quit. So, were still trying to get it fixed and he scheduled to come back again to look at that.This has been going on since the Viking range was delivered to our house. I am nearing two months that weve had the stove and its still not working properly. It seems that even have they not pinched the cord, because of the wiring issues which we didnt know about, the oven would have still done the same thing. It just happened to be something that happened that we thought might have caused the problem while in retrospect, it didnt. When we bought it, it was a floor model and we knew that. However, we did not know at the time, we didnt ask and they didnt disclose, that it was seven years old so, there was no warranty on it. Ive got all the emails from them that states everything theyre saying they asked their Viking reps and Viking is not really standing behind the product because it was a seven-year-old floor model. That would make a big difference in our decision to purchasing.When we bought this stove, we were offered at the time an extended warranty for five years for $400. We thought that its a Viking stove and were paying $8,000 for it. It should have the factory warranty so we chose not to buy the additional warranty. But then, when we started having problems with it right away from day one, I wanted to buy the additional warranty. I asked if it is too late to do it because we were not told that this Viking stove is seven years old and we wanted to protect ourselves. And I found out that they should never have offered us the extended warranty because the stove was over five years old, that it was their mistake to offer us that warranty and that we cannot get any Viking warranty because of the age of the stove. It sounds ridiculous to me because its still a brand new stove.But they have been paying for all the repairs because I went online and I registered the Viking product. They gave me a 90-day warranty for doing that. Im trying to get everything done within this 90 day because after that and if we have issues, I dont know what were gonna do. Im sure that the repair person is in contact with Viking because thats how hes getting paid. So now, my husband and I feel that when it was put together, the manufacturer miss-wired it.Also, I strongly feel that especially because there was manufacturer problem in the range and because it sat for seven years, it would have been a problem they would have had with ranges sold seven years ago. So, personally, I feel like we should have more warranty because I dont know that were gonna have everything that could happen, happen in 90 days. But I told them that Im not paying a dime to repair the stove and if it cant get fixed, then they can take it back and I want my money back.My experience has not been great. I feel like Viking is dropping the ball with standing behind their product as the manufacturer. But I dont know if they know that the wiring issues were their fault. Whoever put the stove together made a mistake. Between the stove and the hood, weve spent $10,000 so were not talking about a $1,500 stove. Ive been very patient, I sent numerous emails and Id let Monarch know what happened and where we stand. Im not happy and I feel like we need to have a warranty. But their stand is they cant offer us any warranty that Viking wont back. All in all, if we can ever get it working properly, we can use the small oven but not the big one. Its my husband and me right now so it hasnt been an issue but if we have a dinner party, it would be. Also, I am a little concerned that Im only getting a 90-day warranty, Im two months into this, I still dont have a working stove and whats gonna happen at the end of the next 30 days because it was faulty wiring which caused all the damage to my stove. The repair guy is out at South Lake Tahoe and I live in Sparks, Nevada so its an hour and 20-minute drive for him. He only goes to the Reno-Sparks area on Thursdays. So hell come out on Thursday and then if there are issues after he leaves, then hes not coming back till the following Thursday. I thought he was gonna come last Thursday and he didnt put me on the schedule. So I have to wait until this Thursday and its eating up my time.I have gotten nowhere because Im always the third party person dealing with Viking. The repair person talked to Viking, Monarch talked to their Viking reps and I havent had anybody from Viking contact me to talk to me about my issues. I told Monarch that if this cant be resolved, Im returning it and I want a full refund. If I have issues, then I will contact the appropriate department. They need to make this right. Im trying to be very reasonable and Im starting to get to the point where Im not gonna be. I am one of those people that try and work with everybody. Things happen and it doesnt do any good to get all upset. Its not the sales persons fault. But Im starting to get to the point where frustration is starting to set in. But we love the range and the parts that are working. We love everything weve used on the stove, the small oven and the broiler.