I had to have the refrigerator serviced and that went very smoothly and professionally.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

We did a complete kitchen remodel and I told my wife she could pretty much have what she wanted. We have the Viking everything like the dishwasher and microwave, except for the fridge. We have the Viking range too and its an awesome machine but it has some gremlins in it. Multiple times during the hours and the cooking process on a long day, the thing just shuts itself off.We called customer service and weve had a maintenance repair guy out. The problem is its duplicating the issue because its always into a lengthy process like youre cooking a roast for a turkey for hours and hours. Now we just kinda documented it best we can. We know the product comes with a two-year warranty so were kinda waiting to see if it gets any worse or what. My wifes frustrated because she should be able to deal with it, walk away from it and not worry about the thing turning itself off.

The Viking refrigerator is less than a year old, but its had more than a few issues. The refrigerator froze itself up and needed a week to thaw out. Then its been up and running for a week. Now, the icemaker isnt working. So, for the second time in two weeks, I needed to have a repair guy come out here to repair an $11,000 refrigerator. The Viking team has been great though. But I wouldnt buy their refrigerator again.

Viking Refrigerators has a good appliance. It gave me good refrigeration and I like the overall sleek look of it. I was satisfied where I purchased it from. The gentleman that helped me was knowledgeable. He also found the product online because they didn’t have it in the store, so he was incredible. However, on the delivery of the first fridge, the item was damaged and we had a huge issue with that. Their customer service or delivery people gave us a really bad time, but Best Buy went over and above to rectify the situation, so I do appreciate that. It was very close to the holiday and it was supposed to be delivered at a particular time but it wasn’t, and so they gave us a temporary fridge to refrigerate my things.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.

I like the look of Vikings range and they made purchasing easy for us. When I was buying it, they had a special wherein I would get a free microwave. Plus, I didnt feel like I was getting pushed into something I didnt want. We had an issue when the first range showed up with some markings and scratches so we had to return it. The next one we got had a problem with the bottom right range igniting. Still, the range I got in the end works fine and looks good. It has four burners. It also has an open burner and I like the BTUs on it. I also like its low simmer feature.

I am only writing this review here because I see that Viking actually monitors this and sometimes responds. The salesman at Pacific Sales was pushing this brand over others and especially over Sub Zero, stating that they are owned by a new company and the customer service has become much better. I have written to Viking three times, 11/15, 11/22, and again around 11/30 to tell them to pound sand. Since it had been 15 days with zero response to my requests from them, they clearly arent interested in my business. The saddest part is that my second response was to have a representative look at my existing appliance, and that I may choose to just replace it, depending on the quote they offered. Nothing from them. I refuse to consider spending $10k on a refrigerator with a company who cant answer two different requests after 15 days. I guess they dont need my money, so Ill spend more at SZ when this one finally dies.UPDATED ON 03/25/2018: The Viking refrigerator that I had broke down and I replaced it with the same one. I did not want to spend over $10,000 on a refrigerator except that the hole in my house fits that one and it was more affordable than the Sub-Zero. I really wanted the Sub-Zero, but I didn’t want to spend an extra $6,000. Vikings website is terrible. If you put in a request for information on their website and submit the button, you do not get a response. I was looking for somebody to service the broken refrigerator and to check it out because maybe I didnt need to replace it. But they did not respond and I had to go to the website to complain about them. They reached out to me through the website and told me that they dont have access to the the account that those emails go to since the new company bought them a few years ago. I told them that they need to update their website so they could have access. They apologized but they never pointed me to any person who could come and check my refrigerator. Their customer service is nonexistent and I’m banking on the warranty that I have with the store that I purchased the refrigerator from and the reps that they have there.

I like the quality and the fact that Viking refrigerators are made in the US. We got one delivered in June and it was a $3,500 fridge, but there were many issues with it. The doors could not be adjusted and the panel on the bottom didnt lay flush. On the second day we had it, it went up to 80 degrees inside. It started heating up at about noon and then by that evening, it was around 84 degrees. My husband reset the fuse box the next morning at 6:00 AM. It must have rebooted it so it started working again. When I spoke with the customer service representative, she told me they were not going to send somebody to look at it because it was working. I found that unacceptable because there was something wrong with it. There was moisture in the seal between the refrigerator itself and the freezer. I could see where the freezer had somewhat warmed up because there was icy buildup on the shelves. Initially, I wasn’t that satisfied with the customer service with Viking. The freezer was lukewarm so we had the approved rep here in Hawaii come and look at it. He couldnt figure it out so we ended up ordering a replacement for it. The new one was delivered two days ago and I like the double door opening. Right now, though, I feel that I am satisfied but I hope something doesn’t go wrong because of the issues Ive had.

Purchased a very nice home in 2006 that had just been built. The home came with Viking appliances. We have had nothing but problems with the Fridge and the Dishwasher has already been replaced with a top of the line Maytag. We have spent hundreds and hundreds of dollars on everything you can imagine with this fridge with 3 different authorized Viking repair companies. It still doesnt work properly and the alarm goes of all night keeping everyone awake. This is the worst $8000 dollar piece of junk ever built. It has to go, cant take it any longer. Someone should start a class action suit against Viking.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.

I went into a model home and compared Viking Refrigerators to Wolf and some other ones. Vikings quality and price were a little bit better so I decided to give it a try. I like the two lower drawers, one for the refrigeration and one for the freezer. However, it takes longer for it to make ice. We also had to get a part replaced because we had some leaking from the freezer. But, we were able to get a repair guy out to handle it during the warranty period. Other than that, everything is fine.

We wanted an all-gas oven and Viking had it. We also wanted self-cleaning, and the one we got came available with white on the front, which we wanted. The dealer was great. However, on the back of the range, we bought a separate piece for the air to come up from the oven, and it blows the burners when the oven is on and causes the burners not to be as efficient. That’s a big flaw. Because that air is blowing the burners and the flame is flickering, it takes forever to boil something. I wouldn’t recommend it because of that. If I were to do it again, I wouldn’t get it.

I just moved in my condo and my Viking range was in the condo when I bought it. Ive only had it a couple of months and it has been fine. Its a high quality product. I had a Wolf range in the past, and its about the same quality. Its good.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

I went with the Viking refrigerator over a competitor because of its appearance. It is heavy and solid and because of that, some of the parts might have shifted during shipping. They needed quite a bit of adjustment at the beginning when its installed. The doors didnt shut well. But whats good about Viking is that they send people who handle their services well and they know how to deal with it. It is a process. But once its settled in, its all very good. Overall, it is an expensive set of products and the quality is great. But for the price I paid, it could be better.

We had Viking previously in North Carolina and liked it very much. We bought a brand-new Viking French door oven and a stove top. But the refrigerator, we bought second-hand from a friend of mine. She ended up buying a brand-new pair for almost $20,000 and we’re like, “Good God! We can’t afford that.” We asked what shell do with the others and she said shell just donate them so we bought them from her. We’ve only been using them for two weeks but we like how it’s not deep. So, everything’s not buried in the fridge. Plus, the quality is second to none.

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

We were looking for refrigerators when remodeling our kitchen, and I liked the inside of the Viking. I wish I hadnt picked Viking though. After 12 years, we had to replace the refrigerator. We have the double that are side by side, which was extremely expensive in replacing it. And now, its been double the price. So, I dont have good feelings about Viking. I would never buy it again. We paid to have it fixed once or twice, which was very expensive. I had found the quality to be very poor.There was something wrong with our freezer door, which the freezer mechanism has already been replaced as well at great expense. I complained immediately about the refrigerator when it was put in. It should have been replaced. The door was faulty. I was put through so many hoops. We finally gave up. That door should have been replaced from the beginning, and then we wouldnt have had this problem. They wanted to charge us $600 to come out to look at it before they even replaced it after we had already spent money and had it evaluated by somebody they approved of. They were charging us again. They should come and take both of the refrigerator and freezer out and replace them. Im very unimpressed. Im disappointed with Viking refrigerator and freezers.

I bought a Viking range and microwave a year ago thinking with the higher pricing, bought higher quality. After one week, the stove top range started falling apart. The numbers on all the dials began rubbing off. Very poor quality. If you just want the range to just look pretty, dont ever plan on actually cooking on it. After one year the microwave has died completely. Its true what others have said. Viking will not come out for repair. They dont care. They sent out a rep., Wuerstlins Appliance Services, Inc. which failed to successfully repair it. Im now calling them out for the third time and Ive been without a microwave in my upstairs kitchen for four months and counting. My walmart microwave in the basement 5 years later is still kicking strong. I recommend not even going down the aisle which displays a Viking product because its a total waste of time and money. Ultimately it Will let you down. I would give it 5 negative stars. Please do yourself a favor and stay far away from Viking products.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.

We wanted a Viking Refrigerator, design and character-wise for the house. As of now, the refrigerator portion is working. The freezer is intermittent and the icemaker does not work at all. It was a brand-new fridge that stopped working after a couple of weeks. Weve contacted them and they scheduled a third-party to come. We had to wait a couple of weeks before they were able to come out and look at it. The guy comes out and confirms that the fridge doesnt work. He wasnt sure what was wrong and had to order some parts. Weeks and weeks and weeks went by and they are still not scheduled to come back to install what they ordered. Plus, the dealer was horrible.

We purchased a complete Viking kitchen which included a range top, downdraft hood, a dishwasher, a Dutch oven, the refrigerator and the convection microwave. We’re satisfied with everything except for the refrigerator because every time you open the freezer, the ice overflows to the floor and I think it’s a design flaw. It doesn’t happen every single time, but the ice builds up and theres no back on the refrigerator, so it goes straight down and falls on the floor. So, somebody has to get to the floor and pick up the ice cubes. But I like the digital controls of the fridge and everything else is fine. Im very surprised about this one item and I know that LG makes their refrigerators so that may be the issue here, but I have heard only good things. I did a research because I know that previously, there were problems with the Viking refrigerators, and I was assured that that had been taken care of. It may be a minor adjustment but weve only had it set in place for three weeks, so weve been dealing with it. If it continues, then Im gonna rattle some cages.

I wanted a French Door refrigerator that had more of a Pro Style versus something super modern and I wanted it to have a water dispenser. There werent very many options that fit that on the market, though. I was looking between a Viking and a KitchenAid at two different dealers, and they had a Viking as a floor model. It was a good deal to me. There were bad things I heard about refrigeration at one of the appliance dealers that I went to, but so far, Ive been happy with my Viking refrigerator. Overall, my experience with Viking has been fine.

We like our Viking range. We like the extra burners and the large surface on the top. The cleanup has been okay. The only thing is we smell some gas when its on Convection Bake. One of the burners had problems with the igniting, but I was able to adjust it and get it to work properly. The quality is good overall. As far as performance goes and the quality of manufacturer, those also seem good. Were happy with our range. It fits our space and I would recommend it to people in a similar situation. I just dont think its for everybody. Its very pricey.

Our refrigerator was leaking from the inside for quite a number of months. As we were going through various showrooms and appliance stores, we had seen the Viking Refrigerators and looked into them. We chose Viking because we found a refrigerator that was on clearance and it was something that would fit in our space at the time and fulfill our needs. Its working very well. I like the way the upper interior is organized. I also like the sturdiness of the back which is in the lower freezer compartment. Were very happy and satisfied with it. I would it recommend it to a friend.

In Memphis, a lot of the really nice and elegant restaurants choose to use Viking products because of their quality and service. I purchased the Viking products from one of their suppliers, Metro Appliances, out at Jonesboro, Arkansas. The salesperson was great to deal with. He was very positive, upbeat and promotional for Viking and all other varieties that they’re carrying. That was a wonderful experience. But upon receiving my brand-new kitchen suite, the refrigerator had to be repaired instead of completely replaced. The doors were out of alignment and will not be fixed and upon the receiving my ice maker, it didn’t work and had to be completely replaced. I have had issues with my refrigerator going out already. I had to wait over a two-week service while all of my food was spoiled.Also, I currently have a problem with my microwave where the screen has gone out. I have already waited a week and a half and have yet to see the first person come and see what the problem is. I’ve made phone calls and chased all of these people around and I get very poor service for a $25,000 kitchen suite, professional series. But that’s the way they choose to run their business and promote their products and services. I would have been better off going with Whirlpool or Maytag.

I always wanted a Viking Range. I love it and its quality is really good. I love to cook and I enjoy every aspect of the range. Plus, the team at the Viking dealer was good.

I was looking at the features, design, haptic feedback, meaning how things slide, the soft close of the drawers, and layout. One of the things that I didnt consider was Viking because Viking and Thermador are usually premium, luxury, and mansion-type brands, until seeing at that price point-wise. They make for the regular persons reasonably-priced refrigerators. We didnt need a water dispenser in the front or ice sensor and they were one of the few manufacturers that didnt have that. I just dont like the gasket sealant. Im getting some frost where the gasket is peeling off the door. I havent had the opportunity to call Viking yet to ask them if they can fix it.

All of our appliances are Viking, which is a high-end brand. But I guess Viking is new with refrigeration. The quality of the refrigerator we got from them has been horrible. It does not hold the temperature. It freezes everything that its not supposed to freeze in the actual refrigerator side of it and its very loud when it makes ice. It doesnt have any special feature other than a normal refrigerator. It doesnt even have the water feature. So were having some very big issues with it and would never buy a Viking again. But when we had a couple of other issues with the refrigerator not having some proper framing, the team members at the Viking dealer have been very good to work with and have shown up on time.

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

Viking was high end, but cheaper than Wolf. Also, its relatively easier to clean than a Thermador. But Vikings quality is mediocre. If youre deciding between a Wolf and a Viking, you should spend the money and get a Wolf. But if youre deciding between if you want to go high end or low end, Id get the Viking because it is a nice brand. Everyone mentions it when they come in the house. The supplier that I bought the range from was amazing. They were so great in working with Viking to make sure I was under warranty.

The delivery of my Viking was quick. The setup was questionable though because they broke the hinges of my range when they delivered it. It took a month for us to figure out that there was something wrong with the stove and then realized that it wasnt closing properly and that the hinges are broken. It took about six weeks after we notified them that there was something wrong. They came, repaired it and its working perfectly. It works as it was supposed to. Its really fast, efficient and beautiful to look at. The quality is absolutely perfect.

I had seen some Viking refrigerators in friends’ houses and I like the aesthetic. I got my own Viking refrigerator and we got it from Abt in Chicago. While we had a run-in with Abt towards the end in regards to how they went about declaring undeclared costs, it has nothing to do with Viking. Still, the refrigerator is expensive so it better be good quality. My favorite feature is its capacity. We have a small issue with the icemaker but Viking had been quite responsive in getting somebody out to repair it. Overall, the Viking refrigerator has been great.

We purchased a gas 48 inch Viking, 6 burner, 1 griddle range from a Viking Range Certified Kitchen company. In the first 3 years, under warranty, it was serviced 3 times for overheating and shutting off after 40 minutes at 400+ degrees. After the warranty lapsed, we had a 4th service call with estimated parts and repair at (00 for hinges. We were told the hinges were not holding the door to create a strong enough seal within the oven and the heat fried the control module. We contacted Viking Range, who agreed the hinges were a manufacturing defect and replaced the hinges. Six months later, using the oven at 450 degrees for 30 minutes-- it shuts off and the ignition spark went off (sparking but not catching for about 30 minutes until we had to pull the huge oven away from the wall and unplug it). Another service call, another $900 to explain why the oven overheats-- this time saying the seal on the door isnt trapping heat and the heat is again reaching the control module. This oven is defective, we have never been able to use it above 450, which is why I bought it in the first place. It was a $9,000 stove with a $2000 vent hood and over $3000 has been spent in under 5 years to maintain it. Viking Range will not claim responsibility for what we know to clearly be a faulty unit.

Ive spent almost $1500 repairing a $2300 Viking oven, and its broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. Ive tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

Im a fireman and we have professional restaurant quality ranges so Im familiar with Viking. I like the style, quality and price of my Viking range. It needed a little bit of adjustment and thats about it. I also like the fact that it allows to heat up the pots, and the oven heats up really well so its very efficient. The dealer and delivery crew were great. And the service person has been here to look at it for a couple of issues. It was perfect. Overall, I got a good product for the money I paid and the individuals there at Viking really tried to help me when I called them up with an issue. I also have a Viking refrigerator and Ive had to live with two dings in its door for about four weeks. But theyre willing to help me because the doors have to be made and theyre replacing them. I have no problem with that but it is kind of an inconvenience when I spent $5,000 on the refrigerator. Its not cheap.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

Viking is the better brand and I give it a high rating. I like everything about my stove and it is very nice -- premium stoves do not have a lot of push button screen on them as those are problems and they are not made for heat. I had a premium brand once and I threw it out as I did not want to fix it again. So I bought a Viking. Visually, it is nice, including its knobs and color. Initially, when I did my research, I did not even know where they are from as I thought they were manufactured overseas. But when I went to purchase it and I started doing more research, I found out that they are all over New York. Anytime I go to a restaurant, they have Viking stoves, and those stoves are here forever! It will be the last stove you ever own.

The Viking Range in our house has been in it longer than we have and weve been here for maybe four years but its pretty good. I got it serviced last Friday to make sure all the parts are working in order and for the most part, everything is working fairly well. I like the griddle part of the range because its fairly easy to use and clean. The whole range is easy to clean because everything pops off fairly easy. Im not a neat freak but its nice to be able to get all the food out of the crevices. Also, cooking on it is fairly easy.But, I cant get the temperature low enough. The low feature is too hot and when I simmer, I cant seem to get close enough to it without igniting the pilot light again. For example, usually with rice, you put on a low simmer and the low setting is just still too hot for it. Also, I dont know if this would interfere with the flame but we have a gas stove and an overhead exhaust and it would be nice to have the exhaust where the oven outtake is. Because instead of having an exhaust over the food, it would just be more on the same plane as the food. Its also nice to not have the fan on because its so loud when Im cooking and I feel like Im in a wind tunnel. But other than those, the functionality of the stove is quite useful.The dual oven is also pretty nice but its cavity cant fit a turkey. You have the three-inch roasting pin, the elevation to that and then you have the bird which has a big breadth to it so Im not able to put it in the oven. But, for the most part, its pretty nice with the conduction and all those features. Then, we have an industrial professional grade, so its raised off the floor a good three inches. You could use that to gain more cavity space. In addition, we have a little warming oven to the side and the width of that is too narrow but the height on it is perfect. I would like it a little bit wider for most dishes and sheet pans.I think its very reliable and very consistent. However, my husband said that if he had his wishes, he wouldnt buy a Viking range again, but he doesnt cook and he doesnt get into the kitchen at all. I think its because its such a big piece of equipment but the actual components of it are very small. Wolf is what he really liked and the dial controls are a lot more flexible based on what youre cooking and the cavity is much bigger. But I would say some positives with Viking is that the cooktop space of the range is very open. I have a lot of big pans but Im able to put two big pans side-by-side without having problems. Also, I can put a small pan on top and not feel like its being swallowed up by the burner.

My wife wanted a Viking range and the purchasing process went smooth and fast. The quality is great. The only thing is the door hinge of the oven is a little weird. It keeps on popping out and I just pop it back in. I dont think its to the quality of Viking but I never reached out. I don’t think theyre gonna give me a whole new door hinge. Besides that, everything else is perfect. It works great.

I have a six burner double oven range. It is 6 years old and is a piece of junk---the temps are off and at Thanksgiving last year the back of the thing started on fire... Now the igniters wont stop clicking. What a mess. Viking--no help-- no interest in helping but I can get a discount on a new one. Stay away from this company. Their product is garbage.

I went around to a lot of different stores, saw the different functionalities and I liked what Viking had to offer. The range has a great quality. I like the burners, the burner heads, and the way that it looks. I like that youre able to proof the dough in the oven. I also love the French door oven option that Viking has. Their team has been great too. I had an issue with my oven and I got it resolved pretty quickly so I was very happy with that as well.

I was searching for a replacement for another refrigerator and I know Viking had some quality about it. My wife liked it too when we were in the store. The team at the Viking dealer was helpful and cooperative. Everything went down smoothly. This ref is our first French door and I will have to get used to bending over to get into the freezer, but I like all of its features. Im satisfied so far with the quality and it hasnt broken down yet in todays world. Id recommend it.

My husband and I like to cook a lot and we like the high BTUs. Viking is known for quality, and we also like the elegant style of the range. We did a professional kitchen with a remodel and really liked it. My husband likes the Viking ranges ability to sear steaks. He actually likes the steaks in the oven better than on the grill now. The only thing I dont like about the oven is when you close the door, it really wants to close. The first time I went to close it, it slipped out of my hand and it slammed shut. You have to really hold on to the door, unlike other stoves where theres some tension at the end and it wont shut all the way until you push it to close. Other than that, Ive put some water on the stove and I was amazed. I put it on the front burner, the high BTUs, and the water heated up. It was boiling within a couple of minutes and it was very nice to be able to have the features that allow it to work as well as it does. Weve enjoyed the range and I would recommend it.

In the summer of 2018 we purchased a Viking range model VGR5606GQSS, serial number 081018C10297709. It is a 60” 6 burner, double oven, grill and griddle gas range. We purchased it from Fred’s Appliance in Coeur d’Alene, Idaho for our all new kitchen remodel. We have a large family was and this was chosen to provide for our needs especially on holidays. This is where the nightmare begins. This is a short synopsis, as I am an aerospace engineer I have hundreds of pictures of the failures, parts replaced from service calls and lots of documentation, emails, Viking parts book, if anybody wants any of them I will be happy to provide it.1) Shortly after installation, October 2018, the first thing that was noticed was the smell of gas, not a huge leak but noticeable every time walking past the unit. Not long after that we discovered the right side broiler did not work. Now comes Thanksgiving with about 40 people assembled for a happy time. Well what do you know the left oven was not working and we had both ovens running with something in each. 2) On the subsequent service call form Fred’s the first tech did not even know how to work on the unit and had a terrible customer service attitude nor did he even bring a gas sniffer or a way to move a 750 lb stove. We were also told by somebody at Fred’s that some gas leak is normal. Also moving the 750 lb. stove alone he damaged the floor under it. Nothing was fixed on this call.3) The second service request was for the same 3 items, Gas leak inside someplace. Right broiler will not stay on. Left oven acts up sometimes. 4) We did not see any service personnel again until March 6th 2019. A whole team from Fred’s showed up and managed to verify there was in fact a gas leak. It was caused by an improperly installed ferrule on a gas fitting on a regulator on the right side of the oven from the factory. Two issues of concern here, the first the leak was fixed not by replacing the faulty tube but tightening it really tight, the second if you look at the end of the tube it has been cut and not deburred allowing small aluminum chips to possibly enter the regulator and jam it up.. The second is that workmanship at the factory is substandard. Not only was this not checked for leakage at the factory, this leak would have been easily detected at the factory. Pictures available on request.5) So now we have only one of three items repaired. We still have a right broiler issue and a left oven issue. A note here when the left oven stops working the LED by the control flashes 4 times then pause and repeat and nobody not even at Viking knows what that means. The temperature control is made by ELAN Industries, and I believe the part number is EC021006, again pictures are available on request. 6) Now along to the service call on 6-26-19 hopefully (but did not) solve the oven issue(s). Here we are one year later and the left oven is doing the same thing. On 6-26-19 a team from Fred’s arrived again in a convoy of service trucks. This time their goal was to replace the ignitor boards on each oven hoping that would work. The boards are made by Invensys Controls P/N 100-01720-00, (recently acquired by Schneider Electric). They are a microprocessor based board using the PIC16C58B microcontroller by Microchip. They are 120V powered and receive one of two command signals from the oven thermostat telling it to open the gas valve and ignite the gas on either the oven or the broiler on that oven. Each oven has one. Again pictures and schematic available on request. This has resolved the right broiler issue but NOT the left oven failing and not restarting again until it is cool and giving the unknown 4 flashes code.7) We were told by one of the service technicians on one of the visits from Fred’s that if we wanted quality we should have chosen a Wolf range. There is something telling about that statement and I have heard it from others. 8) Now it is getting close to Thanksgiving 2019 for another large family gathering. Brent from Viking and Freds appliance came out Mid November 2019 and replaced the oven controls and changed the orifice on the left oven to a smaller diameter. This did stop the four flashes of the LED but caused a natural gas smell whenever the left oven was on for an extended period of time, it took about 30 minutes and gradually got worse through the house. This triggered a service call from Brennan at Northern Appliance to come out and verify the gas smell, which he did and reported it to Viking. Later just before Christmas Brennan made another service call to change the gas orifice on the left oven, back to a larger one, (the right oven works great). This solved the gas smell, however Christmas dinner was a disaster as the left oven 4 flash issue was back and we could not use the left oven as it would not stay running. 9) Now we initiated another service call over a year and the left oven still will not work correctly while the right one does and the parts list shows them both having the same controlling parts. So I received this e-mail from Jeff the service manager at Fred’s Appliance. They can’t fix it so they are taking it back and refuse to sell us anything now or in the future no matter what brand. I’ve been tasked with informing you that the manufacturer, and Fred’s appliance are working together to refund your range and the 8” back-guard accessory purchased with it. We will make arrangements for an installation company to work with your schedule to remove the range, and we will credit you back the full purchase price for those items upon return. I’ve attached a copy of your invoice and the total to be reimbursed is $14,181.69. The manufacturer and Fred’s appliance management have concluded that it’s not within our best interest to ship out a replacement range because it’s likely that a replacement will not address your on-going concerns. We are initiating return documents and an independent installation company will be in contact soon. Thank you, Jeff

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

I was looking for a new range and I saw the Viking Range in the store and I really liked the look of it. We have known the owners of the store for a really long time and it was also the best brand that they sold. There are a couple of things that I was disappointed with like the front panel looked like it wasn’t finished correctly. It looked like it was almost rusty. But they ordered a new panel for that. And the first time I used it there was steam and something got in between the glass so they feel that the seal on the oven door wasn’t really correct and they ordered a new glass for the door. So we had a couple of issues but it’s my first experience with a gas range and I really like it so far. They are taking care of the issues so I’m pleased. Those things can happen to any range but I really like the gas burners. I really like the little LED lights underneath that shine over the knobs and I just really love the overall appearance of the whole thing. I love the grates -- they’re very heavy and heavy duty and quality looking. And I think the soft closing door is really nice.

Ive had my Viking refrigerator for nine years. I like its size, look, feel, and quietness. However, its not working anymore as its leaking Freon gas. But apart from that, my experience with them is pretty good. We have their range, dishwasher, and microwave, and everything is perfect.

The refrigerator was packaged well. The wall preparation information for this cabinet depth model was not accurate in that one of the two bolts used for anti-tipping did not reach the block on the wall. Dimensions given were not correct for the block (2x4) installation. The refrigerator holds temperature very precisely and the interior LED lighting is terrific. Shelves adjust nicely and so do the drawer units. All shelves and cubbies in the door adjust nicely. The one objection we have is that the refrigerator is quite noisy as refrigerators go. Even the owners manual mentions the whirring and other sounds that the unit makes. For a product that costs this much, one would think that it could be quieter. We will just have to get used to it!!

We bought brand new Viking appliances for our kitchen when we moved into our new house. And our experience with the Viking dealer was not too great. They weren’t too knowledgeable or overly friendly. They were just okay. We chose the Viking refrigerator for the price but the quality is poor. The ice maker didn’t work correctly and it makes a strange noise. In fact, we’ve had trouble with all the Viking appliances that we’ve had.

Viking had good reviews and I liked the product name. The quality of my refrigeration unit is excellent. It keeps everything fresh. I’m very satisfied with my experience with Viking, but it is too expensive. Also, BestBuy, the actual dealer, is good, but I scheduled for delivery, and they delivered on the wrong date. And then, I called them back to pick it up, and they didn’t want to. It was crazy. I told them I didn’t want it that day, but they said they wanna deliver that day because they didnt wanna come back so I told them that my house wasnt ready yet. They said they were coming back. Other than that, Viking is a good company. A valve in the refrigerator blew, and they fixed it.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

I wish I have read all this reviews. Viking ranges are really bad quality and the customer service is even worse. I will never buy Viking again, and I strongly recommend that if you are thinking of getting Viking to reconsider... They will need a service call every 2 years.

We moved into our custom home in September 2010, in which we have a Viking refrigerator (36), a Viking freezer (36), 48 Viking range, Viking grill and a Viking range hood (over the grill). Every Viking appliance has already been repaired at least once since September of 2010 except the range hood. The latest repair was to the 36 freezer for which Viking charged $362 to replace a PCB assembly, stating that we were out of warranty. Their customer service team reads a scripted you are out of luck statement and definitely leaves you with the impression that they couldnt care less! This is high end price, low class service! Stay away from Viking. Problems might be inevitable, but for the spend, you should expect someone who at least gives you the impression that they are listening and are making an attempt to assist!

Our very expensive Viking built in refrigerator keeps leaking from the freezer. It is besides other numerous problems it has developed since we bought it 1.5 ago. There is a few technicians available in the area. We also bought a Viking 6 burner range. Its been disastrous as well. We bought a Viking toaster and loved until it was recalled and deemed life threatening. Stay away from VIKING!!!

We wanted to redo our kitchen and we’ve known Viking for years. My husband wanted them and Viking was the only one who had the French Oven Doors which I wanted. I have used the oven, the refrigerator, the microwave and the ice maker. Our other refrigerator was so deep that you were constantly digging for stuff. The Viking ref is less deep, tall and I can see what’s there when I open the door. We bought it in Best Buy since we live in Hawaii and we were very limited on where we could go for certain things. It did not go well because it took us four hours to order when we already had all the model numbers. They worked with us but it wasn’t a pleasant experience. Nevertheless, weve been really pleased with what weve got and we’re happy.

Viking refrigerator is very expensive at $13,000 plus tax. However, it was not that great because within a few months it stopped cooling down. On the contrary, it was warming up so it was losing a lot of food a couple of times. Luckily, it was under warranty so they replaced the fan, but that shouldn’t happen with a $13,000 refrigerator. I was not happy with that at all. We chose Viking because when we bought this house, they had used Viking professionals. We just wanted to match it when I replaced the dishwasher and the refrigerator. They have a good brand name that’s supposed to be really good quality, but it isn’t. Im building a house in Malibu and I don’t think Ill get another Viking because of that experience.

Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.

I have known Viking Ranges for a long time but I never used it. Its high-end, and if you have a Viking in the house, its a good sales point to have. This time, I wanted the best of the best and for the purpose of investment so I bought one. However, the range is not the best as I expected but Im 80% happy about it. It doesnt have timers and setting like all the electronic-oriented, high-tech ranges have these days. Its very simple. Basically, turn the knob on or off. I like it, but more than that, it will help me. I dont have a particularly good eye, and I cannot see if its on or not, so I have to get used to it by feeling the knob. Thats all to it for this range. If you need the fancy features, dont get this one because it doesnt have any. But it does the job right, very straightforward and no frills.I originally purchased this at the local distributor on August 2016. It took three months to deliver through ocean freight because we live in Hawaii. On the day they delivered, the two delivery guys came and unloaded it from the truck. We live two levels up so they had to walk up the stairs. They start to complain about how far up it goes. It is a heavy unit at 400 pounds, so I understood. But at the same time, they said, Oh, there are two dents, one on the front, one on the side. I decided to take it because I thought it could be replaceable parts. But halfway through, two out of the six knobs came off. So, I refused the delivery.The store handled it okay. They gave me the refund which took a while then theyre going to replace the same item order. I made sure this time that the delivery guys did a good job, and they did. The range had no damage cosmetically and the knobs were intact. Its all in good shape. But thats not the end of the story. It finally arrived in the kitchen. But the delivery guys are trucking company people. So, I didnt request for the installation. The power cord needed to be hooked up to the unit because its electric, which I can do. I had the manual, and I was going to follow that. So, I started to open the back-side door to install the cable, but I noticed that its not the same as the picture in the manual. I called Viking and they sent one of the local repair companies to check it. It was the manufacturers mistake to mount the parts completely the wrong way.The repairman was professional, so he dismantled the whole power cable inside the unit, which I have no way to do. They fixed it and Viking was good about it. I didnt have to pay for that. But theres one other problem. The range is square and there are four legs. But the product they delivered had only three. They sent me the leg but on a different day. Im not that young anymore and I cannot move a 400-pound range by myself, lift it up and then install the legs. Its very dangerous and its not easy. So, I called Viking again and they understood the situation. They asked me to contact the same people who installed the cable but they said they will not come to install one leg. I said, The job was not completed. But they never got back to me--very rude voice and he sounded crazy. Im a customer. Why do I have to be accused like that? So, I called back Viking. I wanted somebody else to get sent over. I know its small job but its impossible to install it, and I was ready to pay for it. A very nice guy came over and did a five-minute work. He knew what to do. He installed it and I didnt have to pay for it. The range is working and doesnt have a problem. Viking is a great name and has good quality but getting it in the kitchen was just terrible. I understand Viking made a mistake and they handled this situation generously. But the experience of the whole purchase was a disaster. If I have a choice again, Im not going to buy Viking again ever. This is the last.

We bought a home thats a few years old, and it already had appliances in it as far as the refrigerator, oven, and microwave. Because I was doing a very large remodel in the kitchen, I needed my appliances to match. Weve heard really great things about Viking in the past, I didnt think twice about it. Well, was I ever so wrong. I should have just redid the whole kitchen for the amount of money that I ended up spending on Viking. We purchased a Series 5. Professional range, dual fuel, and with an overhead vent. Our dealer was Ferguson here in Houston. We didnt actually see it because they didnt have any on the floor but I said, “Well, we know were going to get it, so why do I need to see it? We’ll just buy it.” We ordered at the end of December because there was a special wherein if you buy the range and the overhead vent, you would get a free microwave. Ferguson does the installation, and there was too much back and forth with them. The guy and I were going back on whether it was a 7 or 10-inch blower hole, which is a very big difference and could be very costly if done wrong because youre cutting into an exterior wall. We ended up saying it should be a seven. But then when I was reading the notes of what I had purchased, it was saying that we needed a 10-inch hole. I called Viking and found out the salesperson at Ferguson ordered the wrong blower. Fortunately, I caught the mistake and didnt have the hole cut to 10 inches. I had them cancel the blower, reorder, and send us the correct blower.Ferguson wanted to come out for a second pre-site before they install the appliances to make sure we had done everything that met their criteria. We put in a 110 for the dual fuel range just like what they told us. The guy even wrote on my old crown molding on the wall 110. Guys came back for a check, and its a 240 or 220. At this point, my cabinets are done and its going to be very difficult to run a new electrical to the wall. My electrician somehow figured it out and was able to run a new electrical. He even called to confirm that you want for it to be hardwired into the wall. He was told, “Yeah, we dont need a plug. It just gets hardwired.” So he left it capped and ready for the range to be hardwired. Ferguson came and said, “No, it has to be plugged in.” Viking told us it could be hardwired, which Ive read in the installation manual personally but Ferguson said no and left the range in the middle of my kitchen. My electrician came back out and installed the plug. It was a whole mess but that’s just the beginning. My contractor said something was wrong with the vent hood. He held up a proper level, and the vent hood was crooked. When Ferguson installed the vent hood, they used a level that was one foot-long, so it wasnt really checking the whole thing. So they came back out to re-level it. They also ended up yanking the rubber feet off of the microwave because the hole that they measured for us was too small. The oven knobs were put on backwards so the oven wouldn’t come on. I was infuriated. I finally went back and looked at it after 30 minutes. I was like, “Oh, somebody put the knobs on wrong.” Okay, good. Oven works. I also had to pay a separate company to do ductwork because they wouldnt do it, which nobody could understand. We had a party with some friends on the 4th of July weekend. I went to cook a standing rib roast. Standing rib roast is cooked at 200 degrees until the rib roast reaches temperature. And then, from there, Im supposed to crank my oven to 500 and sear off that meat. Simple. Ive done this on a very cheap Samsung electric range, ‘cause thats what I had at my last house. The Viking never made it to 500. We waited for over an hour and a half. I have an existing Viking oven thats 13 years old, and it gets to 450 within a matter of minutes. So I dont understand why this big oven, thats brand new, and costs tens of thousands of dollars cant get a temperature. I called Viking, and the lady I got, Juanita, was not helpful. She said I have to have somebody come out. Ovens are finicky. My aunt has a Wolf and if you dont hit the button just so, it doesnt do what you want it to do. Juanita wasnt listening to my problem. I told her, Maybe I dont need somebody and you just need to tell me to click the button left or something.” She would not help me. The owner of the company came and said, “Well, it reaches 350 within the 25 minutes its supposed to. Theres nothing wrong with it.” I was like, “Something is wrong because its not getting to 500.” He said, “It gets to 350 in its normal time. But you need a new fan. Your fan’s loud.” I was like, “The thing is brand-new. How can I need a new fan?” He told me theres a Viking chart out in the world that Ive never gotten my hands on to this day, that is supposed to tell me how long it takes to go from 350 to 500. Theres an interval, like every 10 degrees, it takes 15 minutes or whatever it is. But he didnt know what it was. He tried to call Viking and he couldnt get it. I kept calling and would even try to talk to other Viking representatives but they said Juanita’s my case manager. Juanita was out of the office and they still would not help me.It took me until September to get it to work. For three months, I fought with people to get my oven to work. All they had to do was tell me, “If you would turn the oven off and turn it back on, itll use full voltage to go to 500.” What happens on Viking ranges is, once it hits the set temperature, it uses half the voltage to maintain the temperature of the oven that you have it set. Because you change your settings to a higher temperature, itll only use half the voltage to get to that point. Thats why Ive never reached 500. Horrible customer service. I was mortified by the service I received, especially after how much money I spent with Viking. Now that I know how the oven is supposed to work, I love it. Nobody could tell me that until right the second representative from Bar Appliance came out.

I liked the Viking refrigerator. I heard about it from a friend and the design is nice. But the quality when I first got it was awful. It had a leak in the freezer and they fixed it, but they replaced it and we ended up getting a new one. So far, its been great.

We bought our Viking 6-burner range used, with very low usage on it. It looked all pretty with the stainless parts, and worked well... for a year or two. After a while, Ive noticed the lack of stainless parts and fasteners where it matters. This thing is just a rust-bucket. We live in an area where steel is not particularly prone to corrosion - the lousy materials are to blame. Rusty, creaky door hinges (maybe that is why our door actually stays closed :-o). Rotting gas oven burner. The pan under the grates has rust-through. On and on. If I thought this was a long-term keeper, Id order a truckload of igniters for the oven, as they go out regularly. If I had to pay someone to work on this, it would be much cheaper to buy something else. Rubbish! Id rather have an old 55-gallon drum and scrap wood than another one of these.

We were renovating a house ten years ago and the Viking refrigerator was going to fit in to the architectural design better than anything else because it was a built-in. The Viking dealer we dealt with was courteous and friendly. But my Viking refrigerator failed. It had an uneven box or something was wrong with its door, so Viking had to replace it. It was out of warranty so they gave me a new unit at half-price. At that point, they also offered to give me a freezer at a half-price, which I did take. But there are now icicles in the freezer. Theres a leak that they cant fix. So Im waiting for Viking to call because it looks like theyre going to have to replace the freezer again.The service is fine but the wait is crappy. The service takes a while because there arent enough techs in the area. Maybe the service tech is servicing such a large area that its a long wait time to get somebody to come and look at the machine. Theyve got one service guy in Northern Illinois who services the Milwaukee area. So theyre hard to schedule. Im frustrated because their products are so expensive. I have not had the best experience.

When I shut the freezer door of the Viking refrigerator, it hangs up about a half an inch on one side and then I gotta slam it in. Its also overheating. Then every time I open the freezer drawer, the ice bin flips out on the floor, it goes backward. The machine rubs on the top of the ice because the ice bin is full and so the ice flips out. Now Ive got to open the door very carefully so I dont get ice on the floor because my floor is not in yet. But if I normally pull the door, it would do that. Viking could have designed this a little bit better.I called the retailer, Freds Appliance, immediately for repair and they said theyd get somebody out. A week passed and nobody called so I called again. The guy asked if somebody called me and I said no. He said that hed get right on it. Then another few days passed and we finally got a call. The people are not coming out till the 28th so Im dealing with the door being crappy. Im not happy that I paid a lot of money -- cause I bought the fridge, the oven, the dishwasher, the microwave, the icemaker, the range from Viking and then I gotta deal with this. Its not fair because Ive just had it for two weeks.

Viking products have been in my family for as long as I can remember. I found the right size fridge for what I wanted to do from Viking and I went to the dealer and bought it. I was pleased with the delivery and installation. It’s an extremely large refrigerator and it’s not the easiest thing to move around. The quality of the refrigerator is also fine. It’s a high-end unit and its cold. Viking Refrigerators last forever.

Im not happy with my Viking Refrigerator. It gets over freezing and theres always frost building up on the inside. Weve had repair people come in three times to fix it. I had to remove it and then buy an LG instead which was a big expense.

The refrigerator has doors that did not line up properly from the time it was received brand new. Viking already replaced the door on the frig side, and they have sent out techs to fix the alignment problem, and they sent their head guy. None of these efforts fixed the problem. Viking replaced the motherboard on the refrigerator too. The shelves and doors and drawers all have broken multiple times. Food freezes, milk freezes, we have wasted thousands in spoiled food because of this faulty refrigerator. Viking is now pulling the it is out of warranty game although they promised me they would extend the warranty since they wanted me to allow them to fix the original Pro Series Refrig when they should have replaced the lemon appliance from the start. Dont trust them. Make them put it in writing. Better yet, dont let them constantly repair their junk, and make you live through inconvenience in a kitchen you paid $25k for their top of the line Pro Series. Insist on a refund or new replacement, otherwise you will be constantly living with techs and once the warranty expires they will say you are all on your own.Viking replaced the double ovens, and the two dishwashers. Amazing no more problems and no service calls since the original junk was removed from my home. It should be noted that we replaced the dishwashers with LG, and no problems. In fact our CA home has Sub Zero, Fisher & Paykel and Miele, and they are all twice the age of this Viking junk that is in our AZ home and no problems. We also have Kitchen Aid in our TX home and no problems. Our Viking problems over the past 3 years since building our new home has caused huge inconvenience, and the problems are obviously correlated to the poor quality control that allowed such defective appliances to be sold. As with all the other Viking problems, once the original appliance has been removed and a different one installed, we have zero service calls.Why would Viking Customer Service fight me on this? Viking had a great rep who did such a good job of trying to correct the problems with all of their other appliances, yet they now will not acknowledge the multiple times their techs have been out and in fact they recently stated there has only been one functional service call. Apparently Viking does not keep good records or they dont consider replacing an entire door, or replacing the motherboard, or replacing cracked drawers, or fixing a constant alarm, or fixing a freezing of milk problem, or replacing cracked shelves, or replacing broken rollers, etc to be functional service calls.If Viking will live up to their commitments they made to me I will gladly let other consumers know but as of this writing they are ignoring me and leaving me with a broken refrigerator, one that was broken from day one, and hiding behind a warranty expiration date. I called who they claim is the head of all customer service, but she would not speak with me and the receptionist told me someone else is actually the head for my region. I do not want to speak with a regional head, as this is a matter that Vikings Chief Quality Officer needs to be made aware of. Viking if you care about your customers you will have someone contact me immediately to remedy this horrible situation.

Ive known about Viking for years but I couldn’t afford it. I saw them in model homes and heard they were of good quality, plus they look good. I finally got a whole set of the Viking Professional at Fergusons. The refrigerator has been installed for one year now and so far, I like it. It’s a tall refrigerator with a big door. The freezer is at the bottom and is spacious, then there’s a drawer that comes out where you could put meat or veggies. You can see everything, and nothing gets lost. Weve always had Sears products so this is very different. It’s so beautiful and it looks so professional like it belongs in a restaurant.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But by far, the worst is the 30 stove # VGCC5304BSS. On March 31, 2012, we had to have the convection oven motor replaced at a cost of $661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repairman to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4 pm. At 5 pm, I went in to turn the oven on to cook for a party and, no oven. He returned the next day and said he thought it was the control board. He returned on 5/5/2012 and at a cost of $447.36, replaced the control board. Less than four months later, 9/4/2012, I went in to cook dinner and turn the stove on and, once again, nothing. I have tried repeatedly over the last few days but zilch! I had a cheap Hotpoint for 20 years that worked better than this piece of **! I am once again waiting for the repairman to come out this Saturday and I fully expect I will once again be asked to shell out several hundred dollars. I think everyone who has a problem with Viking should complain to the store where they bought it until Viking gets heat (no pun intended) from the places they expect to push their garbage off on people who still believe in the Viking name. As, for me, never again!

I had an electric range before and Viking is better. It’s a very nice range. Also, they have good customer service. As soon as I called, they gave me an answer for my little problem. The installation was wrong and they said they would send someone to fix it. Then, I called back to say that it was already fixed.

I walked into the store looking for a Sunshine or Vikings traditional gas range. Ive heard of Viking but I didnt know about their products. Their sales reps were not really educated. They showed me the Viking range and were not too technical about it. But when I saw the Viking, I said Wow. Its like a restaurant style range and I loved the way it looked as well as the capacity inside. So, I got it. Its also marked up at a reasonable price and so far, I had a good experience using it at home. I love how it heats up everything so fast and the knobs are good to work with. But I get confused once I use the conventional or the bake. I dont know what the difference is or how it works. Im not chef type person and Ive been Googling that to try to figure out whats the difference between that and the regular bake. The grills are heavy duty, too, which is good. We got to be careful when we take them off and clean them so we dont hit the actual stove with them. My wife cleans them daily and she scratched the front on top of it on the shiny part. It was stainless steel and she said it was heavy so she dropped it.

So far, everything is good with the Viking range and I enjoy it a lot but I have noticed that the door to the oven is not exactly centered. Other than that, Im very pleased and would recommend it.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

I purchased my Viking refrigerator along with my Viking stove and dishwasher with my new townhome in 2003. I had to have service within the first year for my Viking refrigerator and then again. I guess the freezer had shut down and water had been on the bottom of the freezer, then froze and had to try and scrap it off. I called the repair and he supposedly fixed it, but then it became rusted. I had other problems which I won’t get into. The list goes on, but now for the last year (8th year) there is a cooling problem and the alarm goes off constantly. Had the repair guy out here and so he said what I may need, which will now cost me $1000 but he is not sure that will fix the problem. My neighbor has put thousands dollars into theirs and now it is not even repairable.Of course I have called Viking several times and they do nothing for me. My repair man came out again and told me what they were offering 1/2 off a new Viking, but who can afford another $3600 plus tax when the first one was expensive enough? I don’t seem to have a choice because I don’t know if I can fit anything else in my built in and match, etc. Something should be done about Viking. Pay up. That’s all I have to say. I need a new refrigerator and they should pay for it. Let’s do something. They are getting away with it!

My professional freestanding dual fuel range and oven has been a major bust! I have owned it for 8 years and so far I have had to replace the entire electric control panel. Then the other day I was using the self cleaning function and my control board underneath caught on fire. Sparks and fire coming up from underneath the unit. So extremely scary and dangerous. Viking has nothing say except sorry. I now need $1,100.00 in parts and one of the items is out of stock and they don’t have ETA. The first time my Oven broke it was not useable for 4 weeks!!!! This time they can’t even give me an idea of timing. The killer is I was deciding between a Wolf and Viking and I clearly chose poorly. Carefully think about your high end purchase.

I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

I love my Viking refrigerators temperature control. However, the unit that I had prior to purchasing this recent one went bad so Im not quite sure on the lifespan of Viking. Ive been privy to my previous one for about three years. But this new one, Ive only had for three months. The parts werent available so I had to purchase a new one. But other than that, my customer service interactions have been good.

We purchased a new Viking all refrigeration unit and it has been nothing but trouble. Ice forms on the back wall and around the fan unit. The fan started to make a terrible noise because it was hitting the ice. Hadco (the Viking rep in Florida) has sent repairmen a number of times, but the issue is still not solved. It appears to me to be an engineering problem as there is no positive seal when the door closes. This would allow humidity to build up inside the unit. We have used Sub Zero before, but the Viking unit appeared to be better designed - it is not. I am in the process of trying to arrange for a replacement refrigerator.

The fridge experienced two problems after only six years of use that cost over $2090 in repairs. The dishwasher only washes pre cleaned and washed dishes. In other words all it does is disinfect... There are better and less expensive ways!!! And if one has a complaint the standard answer is the lack of FINISH products. Is this real or some kind of scam!!!

I had an old Viking and we had to have it fixed. It was silly to go buy one with the wire, but we couldn’t find anyone to fix a Viking. When we got a new stove, I left it up to my son. We looked at a lot of companies, but he chose the Viking. Its nice and he loves the simmer. He’s happy with the product.

We have Viking in our primary home and we like the quality of the appliances as well as the pricing for the quality that we get. So we got the whole package, wherein if you pull up the stove you get the dishwasher, and if you buy the refrigerator you get the hood. We like all of it and how the refrigerator looks in addition to how it functions. We also had a very good experience with the dealer.

After only 1 1/2 years my Viking range began to smell like gas when the temperature was set below 300 degrees. I had SoCalGas come out to check it and I was told the gas emission was at a safe level. A couple of years later one of the $62 lights inside ceased to function. Finally, the last straw, at the age of 5 1/2 years the oven didnt even heat up past 110 degrees. I had it repaired one week ago by having the spark igniter replaced, as well as the light. The oven worked only once after that. I have had other ranges in the past and not one of them has been as sub-par as this Viking. It is pretty to look at, but thats not the point is it?

Between a Viking and a Wolf, we like the idea of having the microwave above. The Viking range comes with a microwave and so we went through a dealer and got one. The only thing that I dont like is that the stovetop is very hard to keep clean. Its got a shininess, and so it always seems like its very hard to clean. Other than that, the quality is great. I like how quickly it heats everything up. The water boils quicker and the oven bakes a lot nicer and more even.

Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasnt worth it, the service guy agreed - especially as it only costs $1400 to buy a new one! - #nomoreviking.

Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.

I have had a Viking gas oven that has had the same recurring issue since it was brand new, 3 1/2 years ago. The oven heats up but then fails to reignite, causing the oven to lose temperature. Viking service providers have put band-aids on this issue 3 times, the latest 4 months ago. These have helped for a short period of time, but eventually have all failed. When I called Viking today to let them know that the issue is happening again, neither Viking (nor the service provider) would stand behind the product or the work that was done to fix it. The customer care department told me that I would need to pay for the service, and then Viking would decide whether or not it was a quality issue. They would not escalate the issue to a supervisor, claiming that there was no such person. I am writing the review here in the effort to get some resolution.

Viking oven quite beautiful blueberry blue, came with amazing home we purchased, number of problems in the 5 years we have been here. Currently the door to the small oven is hanging open, we cannot fix it. Called and left voice mail messages for the service manager and NO CALL BACKS. We cannot do business like this and are positively shocked that no one cares enough about such a valuable brand to look after maintaining or building the value. Sounds like its almost game over from reading about other peoples unfortunate experiences.

We heard it’s a good stove, good company so we bought a Viking. I like the stove. The only problem is if I go close to the stove the knobs turn a little bit, and I don’t wanna lose gas. But this is the only one problem I got. The rest is good. I like the way the oven cooks. And every time I need customer service they come. They adjust stuff. Like the last time the extra piece in the back was too loose, and they tried to make it nice and strong. They put an extra screw. I got good service. I’ve been very pleased with them. I can’t have better service than what I have. The refrigerator has also been pretty nice. I got the microwave, the refrigerator and the stove.

We owned our first Viking for 15 years. That worked perfectly and we never had any problem with it. And so, we decided to purchase a second one, but were encountering a problem with it. The cooker that’s in front of the stove is not working properly. When you turn on the stove, whatever one you’re trying to use, it starts to fire right away. This has been going on for a month and a half. My husband has been calling Viking back. He has not been able to resolve anything with them. Right now, I’m not happy with this purchase.

We rent a house and all its appliances are Viking. I like the quality of their refrigerators door. One time, they came to change one of the components and so far, it’s still working.

We purchased a home with Viking appliances and in about four months that weve been here, the products were okay but I would not recommend them. The refrigerator is noisy, with a lot of clicking noises. We think it’s associated with the filtration system and when it makes ice. And it takes about between three and four days to fill the bin of ice. We tried to use some of the functions where it says excel ice where it leads the user to think that it speeds up the time of making ice. But it still takes three days to fill the little bin in there. But the Viking customer service has been extremely well and Im very, very happy with that aspect.