We have known Viking for many years. The Viking Range was high-end quality and we wanted a commercial type of stove. We bought it from a dealer who was very nice and helpful to us. So far, the range is wonderful. The oven cooks very quickly and it’s different from any other ovens I’ve ever had. I like the convection in it. I also like the fact that we have the grate on top where we could grill. Although we bought that separately from the stove, you could grill things on it and make pancakes on the other side. The oven is sturdy and easy to clean. But Im not too happy about the shelves. They dont come out very easily and they stick out a bit. You cant get a round pizza pan in there. Also, the fascia came bent twice. It came right off the box that way. So the second time, we just had the installer push it back up. But all in all, our experience with Viking has been pretty satisfying. The oven works very well as far as cooking food.

Ive been a homeowner for a lot of years and Ive always seen and known about Viking Ranges. Theyre lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, wed get a dishwasher for free. So, we just dove in, bit the bullet and got it. Weve dealt with the fellow there several times and hes always been great with us. Weve had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so thats what we went with. Everything was great and it worked out really well. Viking speaks for itself and you cant go wrong with it. Its a beautiful piece of appliance and I love it. Its a statement piece when you walk into the kitchen.

We got a Viking Range when we purchased our home and it was recommended by the builder. Its been good quality so far and it cooks quicker and more even than the previous range we had. Im very happy with it and Id recommend Viking Ranges.

Ive had the range for less than a year and there were all these things wrong with it. We had to have the repair people out. I purchased it through Abt and they did not have a repair person out for six weeks. I was without a stove over Thanksgiving and up to about a week before Christmas. I was not happy. Abt said those stoves are solid. But theyre not reliable quality machines. Im very upset with the whole thing. Now we purchased a Viking convection, that we cooked a little bit. But its not the same. So Im not happy with it. I would appreciate a call from Viking. I should be given some kind of five-year warranty on this because I dont know whats going to happen. I dont trust the machine.

I had a Viking refrigerator in my first house and then I got a new one now. It looks magnificent but I cant tell if the quality is better. My last refrigerator did not break twice but the new one did. The freezer and the refrigerator doors should stop at about 100 degrees and both of them broke, which happened twice. The parts werent in stock and it could take 2 weeks to get them. And now, its already been six weeks to get it fixed and Im still waiting for it to get repaired.

I’ve known about the Viking brand for a long time and we liked them the best for their brand reliability. We bought a Viking refrigerator and the quality is great. The lighting is very cool and it’s very compartmentalized. It has multiple drawers and many different places to put things in instead of only two drawers and a bunch of shelves. But since the purchase, one of the screws on the hinge at the top part of the main refrigerator door keeps getting loose and causing a grating noise when we open or close the door. Viking referred us to a sub-contractor thats a local appliance repair shop in San Antonio. And a guy came out and fixed it, but it only lasted for two days. Its an issue we’re still dealing with.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

Our builder used Viking Refrigerators and weve had several issues with our refrigerator. Weve had to have it serviced at least three times possibly for it was freezing up. Nevertheless, weve had fine interactions with the service person. Fortunately, everything has been completed under warranty because otherwise, we would have been very upset.

The quality of the refrigerator has been good. I like the ice machine thats why I bought it. Its just not been putting out as much ice as it should for the money. It only made eight ice cubes every four hours on Thanksgiving when we were actually using a lot of ice. We had a lot of people, and we ran out of ice by noon. I was using my ice quicker than it was making ice. I understand that Thanksgiving is a different whole thing, but I would have expected it not to take till Saturday before I had a lot of ice. The company in Houston handles the maintenance and right now, with COVID, everything had to wait.

Viking Combi oven model vcso210ss - This is an unsafe product. The trays on this small unit have no stops. As a result of this design defect, the trays slide forward and down. Because of this downward motion, anything on or in the tray has the potential to splash or fall onto the door, which pulls down, or onto the hands of the consumer. Fortunately, no injuries to date but will probably use mostly in the microwave mode which requires no tray.

What I liked about Viking was the unwavering quality but I dont think thats true anymore. The Viking appliances that I have that were supplied with the apartment are of a much lower quality than I had come to expect from them. Theyre only a couple of years old but Im not happy with them. Im very disappointed with Viking and Im looking to replace the appliances that I have. With the open burner range, it feels very rickety and I have to take it apart to clean it quite often. But Im fearful about cleaning it. Looking inside, there are these loose wires and I need to clean the inside very carefully for fear that I will dislodge some wire or something.Also, I have a dishwasher and a microwave that have failed and the refrigerator freezes milk but doesnt have even temperature regulation. They replaced the microwave fairly quickly but when the dishwasher broke, I was without a dishwasher for almost two months. Viking seems to be able to replace things, but they dont seem to be able to fix things.

Viking support has been good. There were a couple of issues with my range when it first arrived but they found somebody local to repair it. They found time on the schedule, fixed my range, followed up and they came back. It was all positive. We really like our range. But it should have arrived without any problems.

We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

The refrigerator I bought is very good but the drawers are kind of flimsy. You push it to a certain point and then they self-close. If those drawers were on ball bearing or a little bit different, itd be really top-notch then. My favorite features of the Viking are the door itself, the styling and the lights.

Got Viking appliances with new home. Big mistake. Especially the dishwasher. Does not dry dishes. Takes forever and now it has stopped cleaning hem too.

I like the range and the dishwasher seems to work well. But the refrigerator was kind of a disappointment. Weve had repairmen out four times in the last couple of months. I thought maybe they finally fixed it, but it’s still not quite right. We built the whole kitchen around it. If anybody asked me right now, I would say I wouldnt go with Viking.

We wanted a good range and Viking had a good reputation. However, it was not a good experience. We were not given full information about the internal cooling fan, which was not only loud, but it didn’t just cool down and then shut off. Through our entire dinner, we heard the fan going on and off. Another other issue was that the burners all fluttered and made noise. We had our propane company come out and check the pressure of our propane and everything was fine. But we couldn’t get it to simmer without it going out and we couldn’t get it on high, even the highest flame without it fluttering. It never worked properly. We have good people here in the area who came out with an additional set of burners, but it never got fixed. So, we were completely disenamored of Viking altogether.

My son had everything Viking in his house and my wife wanted a Viking range for a long time but we couldn’t afford it until we retired. I cook breakfast on it and I like that when we cook in the oven, we dont feel the heat at all. When we baked in our old oven, it would heat the whole kitchen up. Our Viking range works beautifully and the lady who sold it to us was good. We also got a free dishwasher with the range and a bunch of other Viking stuff. We got a Viking microwave as well because its exactly like the Sharp microwave. The only difference is they put Viking on it. We’re happy with it and it’s very good. I use that more than I use the stove.

Due to their pricing, I purchased a refrigerator from Viking. It works well. Its nice, convenient, and does the job. We had a little issue with it, but its being fixed under warranty so everythings fine. Vikings service is perfect.

Viking makes a professional line of stoves that are great for a home kitchen. You can cook using large pots, grill, have a convection oven, etc. I love the variation of btus for the burners. They have a large selection of stove and drop-in stovetops to choose from and they are built in the United States.

We got a Viking Range and one of the burners is not working. The place where I purchased it, Ferguson in Pasadena, sent a repairperson to come and it turned out one of the modules was not working. They were surprised that the module wasnt tested before it left the factory. We ordered a module and they are scheduled to come out and replace that. Also, some of the knobs with which I turn the range are starting to become really sticky and its taking a bit of force to turn them. Usually, when I turn the range on, I push it in, turn and then Ill hear the clicker start and the burner will come on. Now, I cant feel whether Im pushing it in or not and the turning isnt as smooth. Otherwise, the burning is fine. Ferguson was very helpful in getting the repairperson and with scheduling. If something like this occurred after maybe a year or two of use then I would say Well, maybe the product was kind of defective and using it made it fail. But this is right out of the gate, less than 30 days. Im having to deal with these two situations in a premium range. I have the Viking hood and microwave oven. Theyre all working fine except for this range which is not living up to the Viking reputation.

We own a built-in Viking refrigerator that was manufactured in 2013. Over the past year, its plastic bins have started to disintegrate spontaneously. Nothing was abused or overstuffed. So far the following have fallen apart: (1) The pull for the ice drawer. (2) Three bins in the refrigerator door. (3) All bins in the freezer door, although two have lost pieces but the damaged bins havent yet fallen out. (4) The clear front of the deli drawer has cracked. (5) The clear top of the chiller drawer at the bottom of the refrigerator has fallen off.Obviously without the bins the refrigerator is nearly useless, unless one uses only its floor, and the wire shelves in the freezer which appear to have survived. Viking quoted a replacement cost for all these plastic items that would run more than $2000. To put this in perspective, a month ago I paid $650 for the 21 cu-ft GE refrigerator in my garage. I had to buy it partly because the Viking could hold less and less.We called Viking and were told that the refrigerator is out of warranty. When I asked the rep if he had ever heard of all the plastic disintegrating 6-7 years into the life of the unit, he said he had. When I asked if this was typical, he said it wasnt. When I suggested that our unit may have been manufactured with a bad batch of plastic and that Viking should take some responsibility to replace it, he said that they will not.In the past I have used a Kitchenaid built-in, GE, Whirlpool, Amana. In the early years I even bought used refrigerators from previous homeowners or used old ones in rental houses. Never have I seen bins crack and disintegrate as if this were timed to bring in another injection of revenue to Viking 6 to 7 years after the sale. Viking is not a low-cost brand that is trimming pennies on their product to lower the sale price; they position themselves as a high-end luxury brand. Whatever happened to reliability, durability, and pride in the brand?

I’m a huge Minnesota Vikings fan. So, I wanted my kitchen to represent my football preference. And I love my Viking refrigerator. My favorite feature is the free-standing, professional counter depth. You don’t get that a lot with the other brands. Overall, my experience with Viking has been great.

Our Viking works really well and its a good range all around. Thats why we use them. I like the broil feature on it. We had to have one of the burners swapped out and the fire bar underneath adjusted on the last range we purchased. It was really smooth to deal with customer service and the rep that came out was amazing. On the whole, the Viking range is expensive but its worth it. I wish I could have gotten a bigger one. I just didnt have room in this house.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

We like the quality of Viking. They had a wall oven, the French door design, and both my husband and I fell in love with it. We compared it to the only other product out there that I'm aware of that had a French door wall oven, which was GE, and it didn't compare as far as quality. We've had our Viking installed in November of last year and we have had several issues, but it they are all being resolved. The wall oven had a heating issue where it took too long to heat up. There was a panel that just got replaced this week, and that is not working. And then on the range, the glass in the oven door slid around a little bit. It took a while to get this issue resolved, but we have just found out they're gonna replace the entire range.

Purchased a complete kitchen full of Viking professional series products in 2008. In 2011 the microwave quit working. In 2011 the stove top igniters are always trying to light a lit stove. 2011, dishwasher spray arm fell off (plastic broke). Ongoing is my fridge freezer side by side. Too warm on top but frozen veggies in the crisper. The oven always seems to take a little longer to get to temp then in 2014 would never get to temp. Have called the Authorized Viking distributor and have always been transferred around. I have been pushed to an authorized repair company and been fleeced for labor and materials. Dealer came out for dishwasher and after talking on the phone for an hour told me it would be over $500 to fix. I paid him for the service call and found the part online, and put it in myself. Took the microwave out and just bought a GE. No one wanted to work on the micro. Pulled the oven out of the wall, called the technician and he came out to troubleshoot. Told me the lower element was out. He quoted me over $550 to fix when the part came in within the next few weeks. I paid him the 140 for the trip charge and service call and found the element online for 111. I put it in myself. An absolute hassle and this is unacceptable for appliances that are supposed to be top of the line. Never, I mean never... NEVER will I ever buy another Viking product. Pure 100% crap. I have a mother in law apartment that does not have a single Viking product. Never have issues. I have Kohler throughout the main house. Hardly ever an issue. If there is one, I talk to KOHLER and they send me what it takes to fix. I cannot wait to remodel my kitchen!!!

We like our Viking range. We bought it from World of Appliances and there had been a couple of issues that they came and took care of. But overall, we’re happy and we like that its shiny and metallic.

I shopped for a long time and Vikings quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, its like Stars Wars inside the oven.

Bought Viking double oven, cooktop and dishwasher March, 2018. After opening the items, the oven and the dishwasher were damaged. They were heavily damaged with dents so deep that there were holes. After weeks of complaints, numerous talk with customer service rep, I am still nowhere. About a month ago, I was finally granted a replacement for both of them. (Even though the entire time, so, the last 4 months I was told that the parts are arriving).Now, today, Sept, 5, I decided to call and make an official complaint against Viking dept handling my case. A person called TONY, said he could help. After he realized that I want to file a complaint, he started avoiding the issue. I asked for a supervisor and these were his answers: none is available, they are all in a meeting. I could hear laughter in the background. He started mocking me as well. I asked for an email of any supervisor and he said that he is not authorized to give out their emails!!! I still cannot believe the disrespect shown towards a customer. Complete lack of professionalism as well. If I had known that this is going to happen, I would have never bought Viking. I DO NOT RECOMMEND BUYING VIKING RANGE.

I went to culinary school and we used Viking ranges all the time so I know that theyre reliable. They cook well and very evenly which is awesome. They usually dont break which is very good. Unfortunately, we had some problems with the one we got. The racks in it dont slide out. We also had a problem with one of the burners that wouldnt light. Were still waiting for pieces to come in for a few months now. The company has been fine but since theyve come to fix it, we still havent heard anything about the parts coming in. It would have been nicer to get kind of like an update.

I own a Viking range and I use them for customers. When I built a new home, they were clearing out at the Ferguson showroom and there was a Viking and a Thermador. The Thermador was under warranty in a matter of a year and that was good. It was a 48-inch, it went through bolts and boards, and it went through the heating element. So it went through a lot and to me, that was not great. Its convection also had a huge loud sound and I didnt like that at all. On the other hand, the Viking was very quiet and I really liked it a lot better. So I gave it a shot and purchased it online. I could have gone through the dealer in Salt Lake, but I would have had to pay taxes. If I had to do it again, though, Id probably go with the dealer thats close because I had to return one item and it has been a real pain. At first, they told me that they were not going to take the part back. But it was still in the box and we couldnt install the back part because there wasnt enough room. And we didnt know that until we got the back part. Then, they said they would take it back, but I had to ship it back and it was a double package so it would cost $75 to ship it. It also took forever for them to acknowledge they got it and when they said they have issued the credit, I still hadnt seen it. Overall, I love Viking and its various simmers. Its a beautiful stove and it works great. Its also functional and very effective. Its commercial great, too, so its worth the money. But I really wanted to get certain features and to get them, I had to keep upgrading. Then, when we moved, I had to downgrade to a 30-inch. So, that was hard when I had the nice, big double ovens. They should also make the colored ones cheaper so I could get the beautiful cobalt blue or the red one. I love the easy glide over rack as well and I want to know where to purchase it.

My wife researched Viking Ranges online since we’ve seen them before at different houses. She was happy with the price and the package that she got. We got a white range with a big scratch on it and it took six months to get a new kit panel. My experiences with Viking are not very good. But the range is great except for the scratch.The people who sold us the appliances dealt with the Viking dealership and they’re absolutely terrible. I would get a call on a Monday and she would tell me I’m going to hear from Viking and they would tell me what theyre going to do. But we never got a call. And at the end of the week, I’d call them and tell them we didn’t get a call this week. And they would say we didnt get a callback because she was busy or it was the Fourth of July or the Memorial Day or a Flag Day. We weren’t happy when we received it. It also took a long time to get anything. They need to send somebody else who knows what they’re doing besides analyzing what the repairman did! I’m not impressed at all. It’s been an unbelievably poor experience.

We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Vikings reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said all right, tell me the differences between what I had ordered and what I’m going to receive and they did a good job of explaining the difference there. When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.

In 2009, we replaced our 17-year-old SubZero with a Viking Refrigerator (15.2 cu ft of fridge and 5.1 cu ft of freezer). Aitoros in Norwalk, CT threw in a Viking wine fridge for free. The doors to the butter shelf broke very quickly after purchase and the cheese door is cracked. We also purchased an extended warranty. Bottom line, the service company after 5 attempts to fix the refrigerator told us we were keeping the door open too long. We are empty nesters who work all day and are nowhere near the kitchen. Calls to Aitoros did nothing. Calls to Viking Custom Service referred us to another store who does not service appliances purchased elsewhere. The service company who covers the warranty is unresponsive. For the last 6 months, our food is in the vintage, mustard yellow, GE refrigerator vintage 1977 (in the basement) which works like a champ. I would never, ever recommend a Viking appliance to anyone. I will never purchase another appliance from Airotos who we have used for the last 20 years. Whatever happened to customer service? It seems we have no other alternative than to go and buy a new refrigerator.

In Dec. 2013, I began to have an issue with my Viking Dishwasher, purchased the previous March. It made a honking noise when changing cycles. I called Viking, got the name of their local authorized service company, and had that company come out. That was visit one. Need a part. Part ordered and service rep returns (Visit two). Dishwasher apparently repaired, but malfunctions the next time I used it - this time the audible warning beep wont stop. Call the repairman, who comes back and, you guessed it, needs to order a part (Visit three). When he returns and installs the part, the beep still wont stop, so apparently it is the wrong part (This completes visit four). Today he came for the fifth time and, you guessed it, apparently the part he replaced in one of the earlier visits is broken.Compounded the fact that I have been without a dishwasher for seven weeks is the terrible response I get when I try to contact Viking. The only time I was able to reach the company easily was in December. Since then, I am rerouted, given the wrong person, put on hold, etc. More important, apparently Viking has moved the consumer service warranty department to various locations, none of which have access to Vikings warranty records for its existing customers. I have given my serial number to three different Viking company reps over the course of my phone calls to the company, but apparently Viking either doesnt have a system that records this information or its system is not available to the reps assigned to handle customer warranty calls. Now this may make sense to someone, but that someone is not me. I do hope that my Viking fridge, range, and microwave, all purchased at the same time as the dishwasher, never malfunction. I certainly would not have bought any of these products if I had know how terrible the warranty customer interaction is.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

I got our Viking range at Big Georges Appliance Center in Ann Arbor. It was the only dealer in the area where we could get the Viking and theyre very professional. Theyre not just trying to sell us whatever is there. They were very good about asking me what my needs were and what I was looking for. And they gave me lots of options. I bake and cook so I went with the dual range. Im in heaven. I have never boiled water faster. Cooking takes half the time it did before. And in the 33 years that Ive made pies with my mom, this is the only oven Ive ever made a pie where in the crust did not have to be covered by foil or an aluminum ring. There are also seven different baking modes and Ive used all of them except for one. I love the versatility and the ease of use for the gas top as well. I like having the knobs on the front too cause I hated having to reach over what I was cooking and deal with the knobs at the top or the back. I also like that its very sleek and elegant looking. There are metal knobs and theres no stupid electronic display. Its impressive, it has a well thought out design and easy to clean, too. Im very happy with the way it looks and also with the way it performs. Theres nothing that I would change about it.

When redoing our kitchen we decide to purchase all Viking appliances: dishwasher, 36 inch gas range, commercial grade fridge, freezer, wine fridge, and microwave. From the time of installation there was issues with every single item. After repairing the dishwasher control panel twice for 800 dollars each time no warranty on that part we finally replaced it. Unfortunately I have a gas range and the only thing that works on it is two burners. I have never been able to use the grill and no one was able to repair it. My fridge and freezer is now turned off and no one wants to touch Viking products and to replace them is too much. In the beginning Viking had said they would replace all the products. After numerous calls then they disappeared and I was told my warranty was up and I was on my own. They never fixed it while the warranty was still good, they just waited and dragged things on. Worst experience ever. Beautiful kitchen with nothing working in it.

We built a new home 14 months ago and had Viking appliances put in it. But my Viking range has been broken for 12 of those 14 months. The repair guy would fix one thing and then something else would go bad or he would uncover something else that was already bad. They were out four times before somebody said, We dont ever do this, but we need to replace the range. So, I ended up getting an entirely new range. But theres not been one day that it hasnt been broken and a ticket was open. Also, if I make a call, it takes at least three weeks to get a response and somebody to work on it. At one point, I waited six weeks to get somebody to come. Thats not acceptable. Also, they are are saying, This part is stuck at.... I am so tired of all these ships because of COVID that are stuck in some foreign space station somewhere that nobody knows exists. But the product has been good once they give me the one thats working. I would buy Viking again because of the product. It was the follow-up that I have a problem with. A high-end company did a very big disservice to a good product because of how they acted post-failure.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

When I went into the store of the multi-product and multi-brand dealer, I had a shortlist of what would fit in my house, and the Viking refrigerator was one of them. Its well-rated. I looked online for reviews and did more of my research outside of the dealer store. The refrigerator that I got from Viking is good. I like it a lot, especially the lighting. However, there are two things that I dont like about it. One is that I wish I had filtered water. The second one is that when you use the ice tray in the automatic ice feature, the little bars that measure whether its full or not usually catch the ice, and then the ice falls back into the freezer and you cant shut the freezer. So then you have to fish up some of the ice. But its hard to get back there because you have to get down on your hands and knees and slide the big tray out. Otherwise, the ref is working well.

These appliances cost us a lot of money… But the worst part is they cost us thousands in repairs. The 48 inch frig leaked and ruined my floors and walls and the stove has caught on fire and we have also replaced several parts. You cant get service on them and there is no customer service. Dont buy or even get one of these for free. They are awful!

I walked into the store looking for a Sunshine or Vikings traditional gas range. Ive heard of Viking but I didnt know about their products. Their sales reps were not really educated. They showed me the Viking range and were not too technical about it. But when I saw the Viking, I said Wow. Its like a restaurant style range and I loved the way it looked as well as the capacity inside. So, I got it. Its also marked up at a reasonable price and so far, I had a good experience using it at home. I love how it heats up everything so fast and the knobs are good to work with. But I get confused once I use the conventional or the bake. I dont know what the difference is or how it works. Im not chef type person and Ive been Googling that to try to figure out whats the difference between that and the regular bake. The grills are heavy duty, too, which is good. We got to be careful when we take them off and clean them so we dont hit the actual stove with them. My wife cleans them daily and she scratched the front on top of it on the shiny part. It was stainless steel and she said it was heavy so she dropped it.

I’m sorry to say that this $7000+ refrigerator is the biggest piece of crap I ever owned as an appliance. I spent $1000 for custom panels too when I bought it in 2009 for my kitchen remodel. It broke so many times that it made me cry. I took care of the recalls with the door, had a new seal, had to change all the electronics on top, freezer always breaks and leaks, changed the fan too. I really want this replaced with something else. It’s all built-in too. Kitchen-aid made the same size in 36.” Wish I got that instead. Everything in my kitchen is KitchenAid and I’m quite pleased with it.

Ive always wanted Viking appliances and I got a really good deal. I did it through AJ Madison. It was a package, so I got the fridge, the range, the hood, and the dishwasher. The range is beautiful. I havent gotten to using it, but Im very excited. I love everything. It really fits my house. It looks like everything is really good quality. AJ Madison was pretty good on the Viking products. However, they had a convicted felon deliver my products and steal my stove. AJ Madison and the freight company they subcontracted out to didnt do background checks and they hired a felon. He unloaded my stove before he delivered it to my house and tried to tell me that he delivered it and didnt know where it went. But AJ Madison made it right.

We did some research on the appliances before we had our house built. There were Viking appliances at the stores then I ordered and read their book. I thought the quality was good. My granddaughters school had Viking appliances. I talked with the people that run the facility there and asked them what they thought of the Viking and how it worked. They convinced me that it was definitely worth it.All of my kitchen appliances are Viking and I wanted to register for all of the warranties. I went to the Viking website and it would not allow me to do that. Then I was having an issue with the dishwasher, and I couldn’t find in the book to correct it. I ended up having to call the repair personnel to get out of the mode as it went into an error code. I had to schedule an appointment and then it took a couple of weeks for them to get here. I also asked the gentleman to help me register the appliances for warranty and he did that. I gave him the information and he was very helpful. For the money that I spent on this kitchen, I expected a concierge service. But Im pretty much pleased with it. Its pretty good and right now, it seems to fit my needs. I like the way the doors are softly closed in the refrigerator. Its good and its a little larger than the standard size. I also like the ice dispenser. I would like the water dispenser but then that would be an additional cost. Overall, Im well satisfied and I would definitely recommend it to a friend.

I own a heat and air company so we work on these refrigerator units and Viking is a middle-grade nice refrigerator. Then other brands, like Sub-Zero, have two pieces of refrigeration. They have a separate unit for a freezer. So I chose Viking. Besides, the floor-plan price for this unit was $7,500. I was going there thinking I was gonna spend about $17,000. But I bought this from Plugs and although this one is normally $12,000, the guy there said he would sell it to me for 7,500 bucks. I told him I didnt want a year-old model. I wanted to have a new one and he said that it was a brand new model. But I later found out that it was a year- or two-year-old unit sitting on the floor. The way it was sold to me is my only problem. But as far as the unit itself, it’s fine. I like everything about it.When we had a water leak problem, I had my son go look at it and it was bad water inlet valve. It was no big deal. But when I called the factory, they said that it was not under warranty. I told them that it was though. It was brand new and it had not been in the house for four weeks at the time. It took three months but I finally got a water inlet valve. The salesman from Plugs got involved with his Viking representative so he got it for me. However, if I have a problem tomorrow, what’s gonna happen with my warranty? I gotta call that dude back now at Plugs and ask about that. But now, I’m having a problem with everything freezing on the front shelf. It’s just on the top shelf though, where the air blows out of the evaporator. And they have a fix and it doesn’t cost me anything. I recently found out Viking actually makes a piece of duct, that I just need to call in the factory to get.

I always liked the look of Viking ovens and since Viking always seems to have a package deal sale, we got suckered into buying the package and “saving” some money. The Fridge is awful. The door is too heavy and constantly breaks. They will send someone to fix it, but it is a temporary fix. A band aid. We have thrown out hundreds of dollars worth of food because this fridge door will not close right (very bad design way — too heavy). They will not do the right thing and replace the fridge. I wish we bought the other brand that’s a bit more expensive but actually lasts and is built right. Don’t fall for the bundle deal. There’s a reason they offer it.

We purchased a free standing Viking Professional Range for our kitchen remodel. After a couple of years the griddle went on one night by itself and started a fire in our kitchen at 3am. Needless to say this was a harrowing experience. We had to have our entire kitchen and living room cleaned and repainted. The response from Viking was to send out a repair guy and change the control. Viking offered nothing for the cost of the fire damage and pushed back on helping out with even providing a new griddle cutting board.A couple of weeks ago the replacement switch went off by itself in the middle of the night again. Causing a second fire in our kitchen at 1:30am. We have contacted Viking and they offered to send out a repair company to replace the control again. We want this range removed from our home. This Viking Range is dangerous. There is a national recall on these. Look out for their expensive junk.Viking was bought by Middleby a few years ago. Since then the products are truly not worth it. They are cheaped out cost contained products at a high price. They put some stainless steel fronts with nice logos and call it professional. It is very poorly made unreliable sparkly stuff. Run from this place. Dont walk. Buy a Wolf or a Samsung not this junk....

I have several friends who have Viking Ranges and they all have raved about it. I use it often at their lake houses, vacation homes, and homes. I purchased mine from Elite Appliances in Dallas and my personal contact was Jeff. He was the most responsive vendor I’ve ever worked with. He would follow up on a regular basis via email, phone call, and text messaging. I was very impressed with him. He really took me on as a very personal customer and he was very good about understanding what I really needed. I was buying five or six different Viking pieces which was a big order that I’m sure was small to him. The product quality is exceptional and the range itself is very sturdy and more commercial like.

I have known about Viking for a while and I know it is a good brand. Were happy with what we have so far. I like the refrigerator, its lighting and layout.

Weve been very happy with our Viking range since weve had it. Weve spoken with a lot of friends about the dual fuel and were really happy that we did. It cooks really evenly and we still got the gas on top. Its fantastic.

Im seriously disappointed in Viking. Redid my whole kitchen and got a good deal to get all Viking appliances. The fridge drawers dont stay closed. Yes we leveled it. But the worst is our stove top. The induction range stopped working three times in the first year. Had both sides replaced. Then a month after my warranty was up the second side let go again. Customer service then wanted us to pay to have a repair man to come and say it was not working. That was done and we got a 1200$ plus time estimate to fix it. Customer service was not helpful and for some reason we can not submit a complaint on the website. I now have 2 plug in induction stove tops from Canadian tire sitting on my 4000$ range that have worked well for 3 years. Dont know what to do with my range now. The only upside is the oven. That works very well.

I heard about Viking ranges through the grapevine and we like the features. The range is a high-quality one and it operates well.

We purchased a VCRB536 Refridgerator and separate matching freezer for a kitchen remodel. Our Subzero 532 was operating perfectly although it was over 20 years old. The Viking door hinge spring broke, maybe $ 1000 to replace a $ 10 spring. Warranty coverage was denied. Now, the door bins are falling apart. Nothing heavy in them, but the ALL METAL door bins have plastic end caps that are cracking. Now I need to be careful the door doesnt fall off, but also watch the bins and contents falling when I open the door. Im very disappointing in this product and lack of support.

I first heard of Viking Refrigerators from friends talking about the brand when they were shopping for the prices and we purchased from them because my husband likes the look. We got the French refrigerator and Vikings team was friendly and helpful. But its a little concerning that it came with issues. There was something wrong with the door and there was a dent on top of it. I called the company that I purchased it from and they weren’t too responsive but I was able to get a small discount off the fridge and someone came to fix the problem that I was having with the door. The person who came out was surprised that they shipped it out to me in that condition. We had the issues resolved but I feel like it doesn’t live up to the name that I’m used to hearing about, at least for this model.

I love my Viking range. What I don’t like about it is when the knobs get a little bit older, the numbers rub off of them, and you cant use it. I never would have bought a Viking because of that reason at all. All my friends that have Viking, once their stove is a couple of years old, you can’t read anything on it. Wherein the Wolf stove, the numbers are embedded into the knobs so even if the paint wears off on them, you still have the numbers.The install of the Viking range was easy. But once it was installed, when I ran the convection fan, it was rubbing into something behind the stove. But the technician tried to come out and fix it to me. The other problem that I noticed with the Viking that Im gonna have to modify was I ordered the extended backsplash for it, and it doesnt fit. It was the proper extended backsplash for it so what I have to do is the stove has to be cut in order to accommodate the bigger backsplash. The backsplash is sitting at my house, unused, because Im going to wait for the factory warranty to expire on this, then Im going to cut the back of the stove and fit it.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

I purchased a Viking range, refrigerator and dishwasher in 2012. Since then, I have had repairmen to replace leaking water in the back of the fridge, replace the front control panel for the range ($1000 and 3 months waiting period for part), and have had the repairman come 7 times for the dishwasher - which is still not working. He has told me that he doesnt know how to repair it - has tried replacing the sensor, drain pump, taken it all apart. When I try to phone the 1888 845 4641 number, I get music for 10 minutes then a message that no one is available to take my call. What do I do next?

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

My wife saw the Viking range and it was pretty. She liked the bells and whistles. It was dropped off during delivery, my contractor installed it, but there was a problem with the board. One of the lights wouldnt work and one of the burners wouldnt ignite, so we ended up getting services on day one. Its been working fine since. Its weird getting used to a non-digital oven as this ones a lot more manual so that was a little bit of a transition. But I like it more. It seems like fewer things to break. The oven heats and it seems to circulate just fine. It cooks everything just fine. I show it off to everybody. They love it.

We at Hickam Communities is a military housing community. When I talked to the residents on Friday afternoon, the Viking refrigerator was installed Thursday. They are very happy that it worked and everything is working properly. I talked to Kevin, the director of the installation, and we love working with him and his team. He’s very punctual, he understands the needs that we have being a military community. Its amazing. I was also gonna follow up with him and let him know that we didn’t have any issues this weekend with the refrigerator and that everything’s been good. Having the Viking team and Ferguson for the installation has been incredible. We’ve changed the time on the last minute and everybody has been super accommodating. We couldn’t have picked a better installation team and company to get the refrigerator from.

The fridge didnt work when it was installed and it took five months to replace it. The stove was installed in July and it got fixed today, on the 1st of December. Ive been working through the general contractor and hes been using a company called Jarvis who I would not let back in the house after today. It has taken til the 1st of December to get all the burners on the stove to work. Its just a disaster. If you give me a million pounds in cash and all free appliances, I wouldnt have Viking in the house. Ill never tell people to buy Viking.

Weve been a little disappointed in the quality of our Viking range top and the noise of the fans. But otherwise, the operation has been good.

We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.

The range doesnt have as many features as I would like on the one that I got, but the quality is good.

Our Viking range is great. We know how good they are and how well theyre made. We like the simplicity of it. The only thing was that one of the grills didnt light up, so I had to have somebody come over and look at it. A piece was just disconnected and it was a pretty easy fix. They did a great job.

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

This is my email to Middleby Residential who own Viking: Hello, On 7/19/2016, I purchased the following appliances for a total price of $42,500: 1-Viking Professional 7 Series VGR7488BSS 48; Wide 24; Deep Natural Gas Range, 1-Viking VCFB5363LSS 36; Professional 5 Series Upright Freezer with 19.2 cu. ft. Cap, 1-Viking VCRB5363RSS 36 Professional 5 Series All Refrigerator with 22.8 cu. ft. Capacity, 4-Viking RVEWD330SS 30; Wide 1.6 cu. ft. Electric Warming Drawer with Temperature SE, 1-Viking Professional 7 VDOF730SS 30 French Door Electric Double Wall Oven with 9.4 cu., 1-Viking RVM320SS 24; Wide 2.0 cu. ft. Microwave Oven with 16; Diameter Turntable, 2-Viking VDW302SS 24; 3 SERIES Energy Star Fully Integrated Dishwasher with 14 PLACE, 1-Viking VRCO5240DRSS 24; Outdoor Series Undercounter Beverage Center with 5.3 cu. ft.I chose Viking because of its reputation as an elite brand and their strong commitment to customer service, even though lesser brands seemed to offer more gadgets for less. My hope was that a big investment in appliances would mean less maintenance headache down the line and the Viking name will preserve the resale value for my house. Unfortunately, Ive had nothing but trouble since. Ive had multiple issues with the fridge (4 axial fans replaced, Defrost terminator replaced, defective bolt in fridge door replaced), the freezer (rust on the ice drawer), both dishwashers (electronic card/display already replaced on one and currently needs replacement on the other, Diverter valve replaced on the other), the microwave (electronic card/display currently needs replacement. It is worth mentioning that the appliances werent in use until late January 2017 since the house was still under construction.When all these issues started, Ive contacted your customer service number and was referred to one of your certified repair services, Executive Appliance Service in Garden Grove, CA. They can confirm all the issues mentioned above as they made NUMEROUS service calls to my house. I was about to call them again to replace the electronic display for both the dishwasher & the microwave when I realized that the amount of times Ive had to service those appliances is excessive & abnormal. Ive had to purchase a very basic appliance package for a guest house at the same time Ive purchased the Viking package and I havent had a single issue with them.Thats why I decided to to share my concerns with you and ask what could be done for me. Did I purchase what would be called a lemon in car terminology? Can you send someone to take a look at them? How can you help me with all the issues I mentioned & restore my trust in your brand? Thank you very much for your help & understanding. Looking forward to receiving your response.Their response was to cover parts only for the dishwasher. They wouldnt do anything about the microwave and said that rust inside the freezer is a cosmetic issue therefore would only give me %15 off their ice drawer which came out to $218.37. When I said that Id want them to cover parts and labor for the dishwasher & microwave, they refused. The appliances I purchased are most definitely defective. There are many similar complaints on the Better Business Bureau website. STAY AWAY AT ALL COST!

We wanted a built-in refrigerator and something that would be good quality. We were gonna go with Jenn-Air but we heard that the compressors on the Vikings were better. We were also looking at Sub-Zero but we heard that there was a lot of maintenance that needed to be done every year for their compressors. The people that we talked to said that Viking didn’t have that sort of maintenance requirement and we heard that Viking was really good. So, we went with them. We were also looking for something that was fairly wide and the one that we got from Viking was a pretty big unit. We have it for a while now and our experience has been good. Its quality is okay although some things get really frozen at the top of the refrigerator. There was also a squeak in the door, and people came out and fixed it. After that, we havent heard as much squeaking as before and the refrigerator has been doing all right.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I dont like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

When our builder gave us two options, whether the lower grade or the higher grade, I went with the higher grade which was Viking. I have already known that Viking Refrigerators were better and I like them. I like how easily I can move the shelf and I like the partial shelf a lot which drops under so I can put more tall things on the inside shelf.But one thing I don’t like about the Viking Refrigerator is the icemaker. The refrigerator is a three-door and I love the way the bottom freezer opens but every time I do the ice, it knocks an ice cube underneath. It’s crazy and I can’t get it to stop doing that. I’ve called it in but they told me that it is a standard problem. If I would have known that problem, I wouldn’t have bought it because it’s aggravating for me to chase around ice cubes under the refrigerator. They shouldn’t be there but it spits them out to the floor in front but if I pull the door out, they drop down behind the door. Also, the freezer part needs development because the top tray sticks and it’s hard to remove sometimes, and it’s brand new. I’ve seen the double drawer and I don’t know if I can have that in the freezer part at the bottom where the one big solid door with two racks inside is. They have a slim drawer on the outside and it’s the rest of the door, and even that would be a better model. Then, the first time I got my refrigeration filters, it took three months to get the filters replaced. It was some back order and I never knew the status of it. It was really aggravating and absolutely crazy how long it took to get the filter cartridge because it’s brand new. I really wanted them replaced for a while and it took at least two months come through. I didn’t even know that the order was still placed because I never got any feedback. So, there was really poor communication. I called Viking customer service and it was crazy. When I called the warranty department, the phone went automatically to their “We’re out for lunch.” I ended up calling a different department and said, “I’ve left messages on the line. I’m in the east coast. You can’t be out for lunch at 1 because it’s 8 AM.” They called me back and Desiree was lovely and was wondering why I was getting that message so I told her to try the number I called. There was another person who helped me, because the house was in North Carolina, and we’ve had an easy 10 hours in trying to contact Viking, which is beyond reasonable. I’m surprised they haven’t called to follow up on the status yet. Viking sent three different people to see if they would fix the machine. The first two wouldn’t even come for service because they don’t service Viking. Now, I fully expect the service for any repairs to be that awful. I should have shopped for a different model or looked for different ones because they’re a pain in the butt.

Viking makes very good appliances. Haven't had any major issues with it. But their warranty is excellent. For some reason the door mechanism wears out and has to be replaced every 4 to 5 yrs. Service tech will replace it in about 30 minutes, no charges.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

I was unhappy with Viking Range. It wouldnt hold temperature and it was serviced a number of times by a variety of authorized service agents and it cooks extraordinarily a long time to get it to function the way one would expect a range should. It took many months to get it working. So, the low point definitely was that the initial manufacturing quality was way out of alignment and I expected a lot more out from it being a full type model range. My experience with it has been rough. But I like its center burners, coupled with after the fact we acquired an integrated griddle piece that sits on top, which Im guessing Viking did use some mileage with that kind of burner.

I built a custom home in 2008 and chose to install an all-Viking kitchen, based on their supposedly superior professional performance, quality and reputation. Specifically, I purchased a 6-burner range with a grill and griddle, double oven, double door ref, wine cooler, microwave, dishwasher and food warming drawers! Within the first month, the drawers in my refrigerator both cracked because the door trays hit them every time they are opened and closed. Then the top shelf and the vegetable drawer froze all of my food! The door to my wine cooler keeps flying open and the dishwasher was serviced several times because it started to smell like a wet dog. The repairmen (several came and couldnt fix the thing) said that it was because the hose kinks trapping food and causing it to ferment. So appetizing! Currently, my dishwasher has been out of service for six months and counting because the authorized Viking servicer cant seem to get the part from the factory because its been discontinued! (My GE dishwasher lasted over 26 years and I could always get parts!). Finally, my Viking microwave broke twice in the first four years! All of this inconvenience and frustration just to have friends come over and admire the Viking Professional logo on all of my appliances, at least until I tell them that Viking has the worst-designed appliances ever made and the quality control department should be standing in some unemployment line somewhere for bilking customers out of their hard-earned money! Dont be a victim! Do not buy Viking!

The range is expensive, but you get what you pay for. So, Im very happy. I love the grill top. The Viking range works great, but it doesnt have a couple of key features. There are two things that I would love to see incorporated into the range. One, theres no clock, which makes me a little bit crazy because I’m obsessed with time sometimes. Two, being able to program the oven. Theres no programming feature. With the old oven I had, you could put something in the oven and program it to start baking in an hour or two hours. The range is a professional system and it’s designed for professional kitchens. So maybe some of those retail-oriented features dont come in that model. But it would be good if it did.

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

All of our appliances are Viking, which is a high-end brand. But I guess Viking is new with refrigeration. The quality of the refrigerator we got from them has been horrible. It does not hold the temperature. It freezes everything that its not supposed to freeze in the actual refrigerator side of it and its very loud when it makes ice. It doesnt have any special feature other than a normal refrigerator. It doesnt even have the water feature. So were having some very big issues with it and would never buy a Viking again. But when we had a couple of other issues with the refrigerator not having some proper framing, the team members at the Viking dealer have been very good to work with and have shown up on time.

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

I’ve known about Viking Ranges forever. I felt that it had everything that I needed at the price point that I could afford. I wanted a Wolf because everybody has a Wolf and raves about it. But I thought that it was out of my price range. I wondered where could I get something of equal quality but without all the bells and whistles, which was why I bought a basic Viking range with no electronics, just the straight goods. We dealt with Trail Appliance and liked them very much. The salesman there had the very same Viking range and was really positive about it. They also offered a free set of pots and pans once you bought your Viking range, but I’ve contacted them twice, and nobody has gotten back to me about it. That bothered me. Other than that, we couldn’t be happier with the experience. The ranges quality is excellent. My favorite thing is how hot it could get and how low it could go without disruption.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

Viking delivered an damaged range, door, control panel and vent. Took from June 19 until now July 25 and still refused to take back damage product. Was told Not their policy. They dont take back damaged, they send repair parts. Delivered a double door refrigerator which was also damaged. Basically they sell scratch and dents for full value and expect consumer to be satisfied. Their customer service representative was about as rude as you can get. The company will never be recommended by me and I will make it a point to tell everyone I know that they should NEVER consider a Viking appliance!!

I purchased a Viking Professional Kitchen package in April 2014. Included 42 Refrigerator, 48 range, hood, and dishwasher. Have had major issues from the start. Range: Repaired 4 times. Dishwasher: First one was fixed 6 times, then replaced. Fridge: First one was fixed 7 times, then replaced after 2.5 years. The replacement caught on fire 1.5 years later (fire department called). Customer Service and Warranty is a nightmare. Spent $17k+.

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

We absolutely love Viking Ranges. My dad had a Viking range and hood for about 15 years and he loved it. He’s an avid cooker and that’s what sold us on Viking. And we’ve not been disappointed. They’re wonderful and fabulous. We went through Best Buy in Fort Lauderdale and they ordered everything for us. We’ve got the range that’s gas, which we were thrilled to get here in Florida since there is no natural gas. We had to put in propane to get that. We’ve also got the hood and the Viking microwave. We didn’t have the microwave for a period because of a problem with the display, but it works fine now. Other than that, it’s great.I also love that the stove top is incredibly easy to clean up. I just have to take the grates right off. We had a décor stove top in our previous house in New Mexico and that one was awful to clean. I like that the gas stove, as well as the oven, seems to cook evenly too. We’re always showing off our Viking appliances. We have pictures of them which we show to people.

We moved into a house that had a Viking refrigerator and weve been using it since then. The quality of the ref is okay and I liked the inside of it. I know really good things about Viking and I have a positive association with them. But when some of the handles on the refrigerator door kept coming loose, I was disappointed because I had the expectation that their products were so high in quality. Other than that, however, I like the Viking ref. The ref door just needs to be tightened with an Allen wrench, but its annoying to have to keep doing that. Im sure there are other models and if I picked the ref myself, I may not have picked that exact model. For one thing, it doesnt have an ice maker in the door. But Im pretty satisfied with it. Its under warranty and people have come out to help us with stuff.

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

I had my Viking range and stove delivered and set up. I used the burners right away. They are fantastic, provide a HUGE amount of heat, are quiet, and easy to keep clean. The oven, which I would now rate a 5 out of 5, made a terrible grinding fan noise the first time I used it. Lakeview Appliance came out, their tech tightened a few things in the back, and it was quiet for 3 days. The horrendous noise came back, and this time we recorded the noise from several angles with my Wifes smartphone. This time when the tech came out, he listened to the recording, checked a few things on the back of the oven, and stated that he was ordering a new cooling fan. This did the trick! The oven is now quiet, powerful, and works like a charm! Overall I would rate the unit a 5 out of 5 now that it is fixed. It is a great looking unit, very professional in appearance, and the stainless surfaces are easy to keep clean.

This over/under built in refrigerator looked like a carbon copy of the Sub Zero we had, and loved, in our prior home. Looks can be deceiving. This refrigerator is really a portal to, well, you know where. Why travel to Alaskas famed Mendenhall Glacier to watch huge chunks of ice calve when you can recreate the experience on your hands and knees, blow-drying the freezer section of your Viking, chipping away ice chunks in the faint aurora borialis of the refrigerator light? Over, and over again. I would have to pull repair invoices but venture that weve spent $2,000 in service calls and repairs in the last 8 years: > Broken door shelf brackets > Door seal replacements (think middle of the night temperature warning beeper) > Main control board replacement> Multiple repair visits in attempts to address freezer defrost issuesThe freezer section has been a nightmare. Poor defroster system design leading to repeated, massive ice build-ups and melt-water dripping out of the door and ruining our hardwood floor. Incredibly disappointing for the cost, and perceived quality of this appliance. We highly recommend avoiding Viking.

If you buy a Viking fridge you most likely have been duped into buying a fridge built by someone else with the Viking name on it. Certainly hate my Viking Pro 48. Many of the parts are not unique to Viking and the overall quality is poor. The ice makers seizes up and burns out. Viking did not install a heat trace to keep the water line from freezing. Every time the power goes out, the ice maker seizes up. Bad news. One new ice maker per year. I would not buy it if it was the cheapest fridge on earth -- let alone spending $10 grand on it.

I heard about Viking over the years being quality, so I was excited when I could finally get my own. I got my stove in November and we would hear this loud noise as we were heating up the oven and I didnt worry about it. It sounded like metal bending and I said, Oh, its just new. It just needs some time to loosen up, warm up, get used to -- just to be operated. But it kept happening. My daughters like, Mommy, I dont know. This doesnt sound right. It keeps doing this. We finally decided to call. First, I called the place that I made the purchase from and he didnt return my call. So, I decided to call Viking directly and they were very helpful, told me there was a recall on the part of that particular series, and then the ball started moving. They took care of it, told me what was going to happen and what we needed to do. Right now, Im waiting for parts to be delivered to me. I already have a contact person that they gave me that will do the installation of those parts. They recommended me not to use the oven. I can use the stovetop, but not the oven. So, thats what Ive been doing for the last two weeks. I love the stovetop. It gives very even cooking. Also, I like that you can take the whole top part. Each piece comes off so I can get to every part to clean it.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

The appliances were installed in July, including a built in refrigerator and freezer, a six-burner stove top, a double oven, a warming tray, a dishwasher and a microwave oven. Three service calls to fix unbalanced ice drawer in freezer. Three service calls regarding the dishwasher which is not yet repaired. I am awaiting a part for the refrigerator, which is leaking onto a brand new floor and brand new wood cabinets. Viking is stating that that part is on back order and they have no information as to how long it will take to get it.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.