I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

My fridge door fell off and nearly hit my two-year-old son; he was about two feet away. The door is heavy, probably 150 lbs, so it probably would have killed him. Whats worse is when I discovered there had been a recall, I found out that this is the new improved model where they supposedly fixed the door problem! I contacted the company and over a month later, we are still waiting to receive a new refrigerator. The door also put a big divot in the kitchen floor but we are just happy that it missed our son.

Viking 36 Bottom Freezer Refrigerator - Do Not Buy!!! My refrigerator was installed 5 weeks ago and for the past 3 weeks the control panel will go blank and it stops cooling in freezer and refrigerator. Randomly starts cooling again then same thing happens. Called Viking who referred to their Orange county repair service which took a week to get out and be told it didnt have a dedicated fuse. Well we had our electrician come right out and yes the refrigerator does have a dedicated fuse drawing the proper amps. Called Viking service company and sent pictures of electricians readings and was told they would speak to Viking. Didnt hear back, another phone call and girl I sent pics to is gone until Monday... Viking is closed and I still have a non-working refrigerator. Horrible service, horrible product.

Im enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. Theres a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

Viking Refrigerators are crazy expensive rather than just going with a regular refrigerator. But my wife wanted one so we got one and it is fine. Our experience with the sales rep and the installation were great. We also have a Viking stove and the starters on the gas thing weren’t working. But then a gentleman showed up, found the problem, came back with the parts, and fixed it.

My Viking Range was in the home when I bought it. The stove is fantastic except when you need something repaired, it takes them forever. The handle fell off so the whole door had to be replaced. The stove was under warranty and Viking responded quickly but it was hard to get the repairs done. My electric door is on backorder and when I asked them about how long the backorder was gonna be, no one could tell me anything. It was a breakdown in communication and they won’t give me the actual number of the Viking warehouse. I can call Viking customer service but I cannot get Viking warehouse to find out where they were gonna ship or when I could expect to get it. That has been going on for three to four weeks and it’s way too long for the price that I pay for. I cook every day and I love the way the range cooks but it’s all a racket because the stuff should not even be falling apart like this. I couldn’t even use my oven. I can use the stove but I can’t risk making the door work because the glass may actually fall. I knew about Viking before I moved into my home. It is a good brand but it’s way too expensive what I happen to go through for repairs. I also have a Viking refrigerator and the handle came off. They said they would have to replace the whole door for $500 and that part was no longer under warranty. So we Gorilla glued the handle back on and it was pretty good. Viking does what they’re supposed to do but when I need a repair, it’s awful.

Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass thats a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesnt make an entire replacement necessary.

I’m very happy with my Viking fridge, so far. My experience with the Viking dealer was fine. I just called him, told him what I wanted and he delivered it. I like the size and the look of my Viking fridge, and the French doors are my favorite.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

When we were searching for a range, some people were trying to sell me Wolf, Thermador, and Bertazzoni. There were some other brands they were telling me and I didn’t like what I was hearing. They were also telling me not to buy Viking but I stuck with my plan to either buy Wolf or Viking. I looked at Wolf first but then I didn’t like what some people were telling me about Wolf. They have good equipment but the price was extremely high. Then I found a guy who was willing to negotiate the prices so I decided to go with Viking. He did a really great job. He brought out all kinds of brochures that he had and gave it to me for me to look into it. Im gonna go back to his place because we are also interested in buying a refrigerator and we want to go with Viking. My wife and I are really happy with the Viking equipment that we bought. Everything’s working very well and we love that. Viking is the best.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

We still have the Viking range in our house in California. We really like it so we ended up buying Viking for all of our appliances. We have the oven, the fridge, the dishwasher and the microwave. My father and mother bought the range and they came back happy besides spending almost $20,000 on the appliances. The range was bought a couple of months ago and then we set it up two weeks ago and just tested it. I love the overall quality of the range. It is very good and I feel like it is more commercial than household because everything is so big though not as big in the inside. But other than that, it is perfect and it cooks everything faster. I would recommend it.

I knew about Viking Ranges from back in the days that it’s a high-end commercial range. They’re one of the first ranges from back in the day that have been still around, and I recently also heard that they have improved their latest model. So, I decided to go and get one, and I love it. I like that it’s easy to clean and take apart. I like the aesthetics, the way it feels and looks, as well and it seems good quality. Its industrial quality is my favorite. Ive used my range and have gone back to the department store. I looked at the lower-end models and the integrity of the material isn’t there, like the grill grates and the griddle. Everything is just built a lot better on the Viking gas range.

I purchased all Viking products for my home. The exterior look is excellent but looks are deceiving! Almost every interior component of my refrigerator (VCSB483D) has had issues. Cracked butter covers, drawers that crack and fall off the track, track that wont support drawers, cracked freezer interior lining, ice maker issues, drain issues. The problem is Viking does not really seem to want to help you when its under warranty (loopholes like cracked components are cosmetic) why should that matter! Ive owned many non luxury brands that not only held up better, the manufacturers stood behind their products.

I got a French Door Refrigerator from Viking and I like that part of it. However, Theres a ding on the door because the people who designed my kitchen didnt have clearances from Viking. So far, the quality of refrigeration hasnt been than great. Plus, the refrigerator lost power completely one time. We didnt realize it at the time and so we lost everything in the refrigerator. Additionally, one of the drawers inside the refrigerator doesnt fit properly. We called in to Viking and they sent another drawer out. However, theres a fitting below the bottom of the door which doesnt line up right. That needs to be fixed. Somebody from Viking is gonna come by my place to talk about the clearance of the door.

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

Where to start? Purchased in 2003. First time it was used temp went from 0 to 600 degrees. Damaged racks which they replaced. Nothing but problems. They kept sending Frick and Frack out to repair and they did more damage. I complained to Viking. I have all documentation. Last straw was when I did the self-cleaning on Super Bowl Sunday. It blew the circuit breakers and damaged the main control panel which we had to replace and we were without electricity for 14 hours. We have contacted Viking and they were going to review our case and get back to us--so far we havent heard from them. My husband faxed a long letter listing all the problems plus all the work orders. We want this oven out of our home. My husband said it is too dangerous to have in the house. I wish I had read reviews before purchasing our Viking Appliances. Do not buy Viking. Once they have your money--good bye.

I’ve known about Viking Ranges for a long time and our architect wanted us to buy a Viking Range so we went with them. The quality of our Viking range is good and I like that it’s easy to clean. I’m not crazy about it due to the fact that all the burners are the same and they get the same amount of gas. There are other stoves out there wherein the different burners have the different BTUs. That would have been better if I’ve been given a choice.

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

My husband and I remodeled and bought the Professional side by side in 2006. We had it replaced due to a dent in it and the ice machine not working in 2008 by warranty. The replacement had issues too. We have replaced the ice container a couple of times for $300 ea. Now its broken and it will cost $500. We noticed that there were 2 screws that are missing. It has been worked on but not sure if it was factory or labor issue. Plus water dispenser doesnt work. That’s been worked on too. Recently cleaning the fridge out, I noticed cracks on the inside of the door unit. The drawers are all broken. We replaced a couple of them about two years ago for $100 ea. Broken again. The fridge still works, but the breakage is not good.We had a refrigerator for over 20 yrs prior to this that still worked and had no problems. Buyers remorse? Probably. I have pictures showing the issuer cracks inside of the unit. By the way, my hubby and I are senior citizens and take care of our things. I would love to be able to send my concerns to the company with pictures.

Viking has been around a long time. We were looking for a range for our house, but at the time when we were remodeling our kitchen, I knew Viking was a good product, but they didn’t make the 32-inch range and we needed that size. We do a lot of cooking and Viking has a good reputation. Other folks that I know have them and really like them. The look and the reputation of the product made us choose them. I really like its quality, the way it feels and the burners. All the burners are the same size and they heat really fast. The grates on top come off, all 6 pieces of them, which makes it really easy to clean. We got the one with the ceramic top that seals, and we had installed about two months ago. Were really happy with the Viking range and I’m looking forward to getting a Viking dishwasher next.

We bought a home a year ago. It’s not a brand new home and we needed to update its kitchen. We liked to cook, so we were looking for some of the well-known brands. I have a younger sister thats a chef, so she told us about the usual Viking, Wolf, Sub-zero, Cove kinda thing and we began to research those brands as we were preparing to replace the appliances in our kitchen. The Viking refrigerator seems like a nice durable unit. I have noticed the difference from a GE or a KitchenAid in here before. It seems to preserve the food longer as they claim with the freshness system, preventing spoilage. So, that was quite noticeable.It does seem like the fans run a lot although one of the installers explained to me that there are several fans in there to balance temperature and things like that, but Im never sure which ones going so Im never sure if this thing is running all the time or just frequently. We had to put a side by side built-in in because of the way the kitchens designed and there really wasn’t, at least at the time, an option to have the water and ice dispenser together. It does have the ice dispenser, but there really wasn’t any option for the filtered water which would have been nice. And even though it does make the ice, there is no water filter in the fridge itself which isnt really a concern. We have good water in the community, but for constructive feedback, itd be nice to have that option even if youre just making ice.The representatives were very helpful. I worked with Grand Appliance for the refrigerator. And they had a unit that was ordered for a job and then the customer changed their mind and went with a French-door unit, so they gave me a nice deal on this one since it was still brand new and just misordered. But they did a nice job with that in getting it here and installing it. So, that part went well. I did have one follow up because right after it was installed, one of the little pins that keep the door from swinging had broke off and I called Viking and since it has only been a few days, they sent someone right out to replace that little pin. I would recommend Viking Refrigerator. Its a high quality product.

We owned our first Viking for 15 years. That worked perfectly and we never had any problem with it. And so, we decided to purchase a second one, but were encountering a problem with it. The cooker that’s in front of the stove is not working properly. When you turn on the stove, whatever one you’re trying to use, it starts to fire right away. This has been going on for a month and a half. My husband has been calling Viking back. He has not been able to resolve anything with them. Right now, I’m not happy with this purchase.

We have four different Viking appliances and we love their line. We also love the range. But with the refrigerator that we bought, Im not feeling super great about it. After less than two months of us installing it, the refrigerator died. There was a problem with the fan in the freezer portion that wasnt blowing air up the refrigerator, so everything was spoiled. We called the company where we purchased the Viking Refrigerator from and then they contacted Viking. Then they sent someone under the manufacturer warranty. However, that process took three weeks so we were out of a refrigerator for three weeks. The refrigerator is fixed now, although there is a popping noise that occurs occasionally. But even though the refrigerator is giving us some trouble, we still like it. We also like its size and the capability of monitoring the temperature.

Ive been using Viking Ranges and its really the only range Ive ever owned for 30 years. The one I have right now is probably the third or fourth generation of range I got from Viking. I like it a lot and its easier to clean. Ive got a lot of different options but I would buy Viking again if I needed another range. Their sales team were great. They did everything they said they were gonna do and delivered it on time. It worked out great. They were courteous and prompt and delivered it when they said they were going to.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

Viking ranges have quality and brand recognition. My home came equipped with a Viking range and I registered everything so that way Viking happens to have all of my information. The range is fantastic. Ive had it for a couple months now and it seems to be working pretty good. The gas lights it up and cooks everything super fast. Ill tell friends that if the Viking range fits their budget, they should definitely include it.

There are vent holes at the bottom of oven. Owner must remove bottom plate to clean food debris that falls into the oven’s burner area which creates an adverse hygienic condition. Also, annoying oven fan stays on 45 minutes after use.

We owned a Viking before in a prior home. We felt it was certainly well-built, had quality, and was reliable so we wanted to do that again. I like the ProChill Temperature Management that they put in their refrigerators. It seems to maintain the cooling and temperature so appropriately that the food stays good for a long time. So we’re happy with the way it works. Also, their team went efficiently and the installation was adequate. However, we didn’t like the fact that we couldn’t get the refrigerator fully clad in stainless steel. We had to go out and get panels. And since they’ve been installed, those panels vibrate and make noise and we don’t know how to fix that. But we’d still recommend it, theyre above average.

I bought a house that has a Viking Range. So far, the quality is good. I like the stovetop with the gas and heavy-duty grates. It’s easy to maintain and clean. However, I recently called them about some parts. There were some little rubber grommets on the bottom of the stove grate that shrink with heat and fall out. And I still haven’t received my replacement parts they offered. But other than that, the oven itself is very efficient and cooks way quicker than I expected. Plus, my interaction with the reps was good and they were helpful and friendly.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

I built a $163,000 kitchen and Viking is the least expensive product I have in this kitchen and absolutely the worst. The refrigerator Ive had since March still doesnt work. Everything went into the garage until it got its turn into the kitchen. A couple of weeks into it, every time I open it up, everything in the front seemed warm. I finally put an analog thermometer in there and it was reading 50 degrees. Overnight, it would cool down to about 45 and anything above 40 is spoilage.I called Best Buy and they gave me Vikings number because I didnt purchase their three-year warranty. It already had a warranty on it and I didnt think I needed it. I called Viking and they gave me the number to Lakeview who had an Illinois number. Two days later, I still cant get in touch with Lakeview so, I called Viking again and they got on the phone with them. Lakeview called me back and set up an appointment. They got here three or four days later and looked at it. Theyre in my house for an hour and determined that this piece has a faulty seal that was supposed to be replaced per Viking. They said it will be in a few weeks but a month went by and they didnt have the part.Finally, the piece comes in five weeks after this initial problem. I called Lakeview and told them their piece is here and for them to come put it in. They came in the next day and it was an Electrolux. It doesnt have anything to do with the refrigerator that I have and its the wrong part. This tech is on the line for an hour and a half with Viking and determined that my refrigerator doesnt need this kit after all. Its some thermostat, little plug-in thing and he said they have that in stock and it will be here in a week. A week goes by and I called Viking because I could never get in touch with Lakeview. They said that since they have so many problems, theyd like to offer me $150 and exchange my warranty for six months. I asked how they would do that and they said theyll get back to me but two days and there was nothing.I called Viking again and asked for the part and they said Lakeview decided to order a bunch of parts for a bunch of other customers in the same group as mine. Some of those parts are in and my part thats in stock is lumped up with a bunch of others that have broken Vikings. They finally decided to separate the shipment and in theory, the part was shipped to Lakeview but I still have not heard from anybody.Also, I asked about the $150 and the six-month warranty and they said I didnt send them a receipt. Nobody told me that and I was very clear that I spent $1,000 to purchase a refrigerator and shove it into the garage so I can have a refrigerator in Dallas, Texas, at 102 degrees. But Im going to get this part installed and I dont care about the $150 because they want me to prove that I bought a refrigerator. Instead of just offering something and giving it to me, they put these little strings attached to it. Also, Im going to turn them in to the Business Bureau. Im going to light up Best Buy, Google everybody on the planet and tell them what Viking has done. Everything is the worst.

Viking Refrigerator is a higher end product. It’s a good appliance. There was a slight beneficial discount for the Viking at the time we purchased it even though it was more money than some other appliances. I haven’t had a problem with it other than a drawer breaking, and they sent us a replacement. I called Viking and they said to make sure the appliances are registered. So, they registered, and once they were registered, they were gonna send somebody out. I couldn’t believe they were gonna do that. When they realized it was just a drawer, they just sent the drawer. The process was easy. I like all the features of the refrigerator. One feature is kinda interesting. They made it so you can put a full-sized pizza on the bottom of it, which is pretty cool because you always have a problem with the box of the pizza. Also, the dealer, Pacific Appliances at Best Buy was great.

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where ones for the freezer and ones for the refrigerator.

I am a builder in the Vail/Beaver Creek area in Colorado. One of the most expensive real estate markets in the country. Over the years Ive used many Viking products. In June my Viking ovens electrical control panel failed. The service rep contacted Viking and was told what part to order which turned out to be a metal cover, not the electrical panel. The electrical panel had to be special ordered and cost over $1200. When it arrived it didnt work and the rep was told to order another. We have had no oven for over 4 months. When I talked to the kitchen design company where we purchased $ millions of appliances and cabinets they told us they no longer carry Viking because of poor service and reliability.

Ive heard of Viking for years because my son-in-law builds very high-end homes, and I know that at times they use Viking appliances. We bought our Viking refrigerator through Best Buy, and the reps there were fabulous. This fridge was on display at Best Buy when I was there. The reps said that normally Viking refrigerators arent on the Best Buy floor, but this fridge had been returned because it had a slight dent in it and the customer wouldnt accept it. One of the big reasons that I bought this fridge was the counter depth, and that was key. We ordered our Viking refrigerator back in October, but weve been under construction all this time and we just finally got it put in. Weve only been using it for about three weeks to a month. The quality of the fridge that we got is good. I like the brightness and how the doors open very fully. However, the only complaint I have right now with it is about the ice in the container in the freezer. Sometimes, the container overfills and when you open it, it pops the ice out down into the bottom. Nevertheless, I had a good experience overall with Viking.

The quality of the refrigerator has been good. I like the ice machine thats why I bought it. Its just not been putting out as much ice as it should for the money. It only made eight ice cubes every four hours on Thanksgiving when we were actually using a lot of ice. We had a lot of people, and we ran out of ice by noon. I was using my ice quicker than it was making ice. I understand that Thanksgiving is a different whole thing, but I would have expected it not to take till Saturday before I had a lot of ice. The company in Houston handles the maintenance and right now, with COVID, everything had to wait.

Knowing Viking through friends and knowing its a high-end brand, I got their range. I worked with the distributor during my purchase and it was pleasant. I like the look of my unit and its performance. The power output is nice and it is definitely higher performing. The quality is great and I like how its easy to clean.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

My wife wanted a Viking from years back. We liked the quality and professional look of the range. If the chefs use it, theres got to be something to it. We knew what we wanted and their team got it for us. Its an excellent machine. Its our first gas stove and weve only had it for two months but everything is working as expected and as advertised.

We purchased this unit, Viking Refrigerator DDSB423SS, when we remodeled our kitchen in September of 2006 at a cost of $6,000! We also purchased the 5 year extended warranty. We have had ongoing issues with the unit, but most recently it has become unbearable. On Feb 17, 2012, the unit stopped cooling. Everything in the freezer melted. I contacted Carl Schaedel & Co, the authorized repair company in my area. They could not come to diagnose the problem until 11 days later, February 28th. When they came, I had to pay them $189 for the service call. I then received a call from the office indicating that it was a problem with the sealed system, and that the cost of parts and labor to repair the unit was covered under the manufacturer’s warranty, but my $189 fee was not returnable. Furthermore, the first available appointment to come to do the repair was three weeks later, March 19th! Mind you, both my husband and I work for a living, so in addition to not having a refrigerator, we have to take time off from work to deal with this. On March 19th, 2012, the service man came and replaced the mother board. The refrigerator appeared to be working after the mother board was installed. He told me to wait 24 hours before using, which we did. After 24 hours it seemed okay, it was making ice etc. So, I went grocery shopping and purchased $175 worth of fresh and frozen items, put them in the unit and 6 hours later, I opened the freezer and everything had melted. Furthermore, now there appears to be a broken gasket, which was not broken prior to the service call, so the door is not sealing properly when closed.On March 21, my husband called Carl Schaedel again. At this point, he was angry and frustrated so he gave the long list of issues over the years and then indicated that the March 19th repair did not fix the problem and he also mentioned the broken gasket. It took 8 days to get another service call. On March 28, a different repair person came to the house. He walked in to the house and within 30 seconds said that it’s not a problem with the mother board, it’s something else. But he did not have the part on the truck. He will have to order the part! He did however have the new gasket which he put on the door and then told my husband to pay him for that since its not covered under warranty! My husband made him put the broken gasket back on. Why on earth would we pay for a repair to a refrigerator we cant use anyway?So today is March 30. I have just gotten off the phone with Carl Schaedel customer service rep again, asking when the tech will come to do the repair. I was told that she does not have the report from the tech yet, that it usually takes 24 hours. Okay, well its been 36 hours. I am now waiting for her to call me back, to tell me when they will come and whether or not it is covered under the warranty! We have been without a fridge for 6 weeks now. We have two kids and have been living out of a cooler! Doing our best to shop for breakfast and lunch items that dont require refrigeration but dinners have been tough, so we have been eating out most nights which we cannot afford! We also have a Viking 6 burner range which also had problems and had to be repaired several times, but that is another long story and my major concern right now is the fridge, as the situation is really debilitating.We are, beside ourselves and after reading the numerous other complaints, it appears we are not alone. Is there nothing that can be done? I am sure the CEO of Viking is very well to do, at the expense of us consumers. I have seen references to a class action suit. I am willing to participate, will even take a leadership role in making it happen, but I have no idea how to go about this. Can anyone assist? Please?!

We purchased several Viking high end appliances for a condominium about 6 years ago. I have never been so dissatisfied with an appliance line ever. We opted for induction cooktop as we could not do gas. It has been highly disappointing! All of the large burners have stopped working. First one about a year ago then two others less than 3 months apart. I was told by service rep for Viking the parts alone will be over $3,200. Are you kidding me? The elements usually burn out affecting same circuit. One large and one small burner share but our small burners work.I would never buy another and suggest you DO NOT either. In addition our Viking ice maker does not work. Our refrigerator ice maker became our source for ice since. It works only if you manually move arm each time shelf is pulled out. I can not begin to express the poor quality and especially short life cycle of these very expensive appliance.

Viking was the affordable choice and a better choice than some Maytag. Its got a quality name to it. Its the rep. However, there was a problem with the shipping of our Viking Refrigerator, and we had to get another one. The first one got replaced. Even the second one, the freezer door is a little loose. I didnt wanna deal constantly having to send it back. The handle was loose, so I tried adjusting the handle. It doesnt adjust anymore. But, its good. It works.We got it from Best Buy. They were nice enough to accommodate switching out the first one. They wouldve switched out the second one cause I wasnt happy with the freezer door being crooked and the handle being loose. The handle is still loose. We were able to fix the crookedness a little bit, but at that point, we needed a fridge. Our old fridge had crapped out, so I didnt have time. They werent gonna bring it till the next day. So, thats my only gripe. The product is not 100%. I wouldnt recommend this Viking Refrigerator ‘cause its a hassle.

Ive known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

We were looking at all the high end range brands and went into Best Buy and had a look at Viking. We liked what we saw and the price was more economical for the quality that we get compared to the others. We had a very good sales rep who was able go into detail about a Viking range and what to expect from it versus a lower end priced brand. He explained things like how to clean the oven and how high heat with the self-cleaning ovens would typically end up destroying the integrity of the inside enameling. He gave a variety of information about little details that we would not think of.We got the series 5 which is easy to clean and does not deteriorate compared to the standard stove. It also cooks differently as theres an even heat. Plus, it also comes with the pull-out drawer in the oven which I love. My only two gripes is my particular series doesn’t come with a timer where I can time the temperature within the oven or have a timer right there on my stove if I’m baking a cake. We went back a second time looking for the timer and the salesman said it’s been discontinued and was only available to a certain model. The other one is I can’t seem to remove any stains from the golden-looking metal that extrudes from the surface of the stove top where the burner is without scratching it. I’ve used soap and water and I’m afraid to do anything else because I don’t wanna destroy the surface. Other than those, it’s a nice-looking range.

The Viking refrigerator was in the home when we purchased it, and were now on our third fridge. The first one stopped working. I contacted Trail Appliances where it was purchased and they ignored me. So then, I had to contact Viking directly in Quebec, which is Brigade, and they advised me that the fridge was unrepairable. So then, we waited three months and then we got a new one. After that, our second fridge lasted 23 months, and then it started to melt and the housing cracked. So, I phoned Viking again and they sent a service guy out. This took a couple of weeks, which is a joke, because they dont have anybody locally that knows what to do. So, I waited another couple of weeks for those guys who said that the second fridge was also unrepairable. So, all in all, weve waited almost four months without a fridge because there wasnt one available in North America. Then we were away for a couple of months, and now weve come back. We got our third fridge just before we left, and we turned it on when we got home here a couple of weeks back. But this third fridge never shuts off, so theres another problem with it. I havent phoned Viking yet because Im at my wits end with it. The customer service reps were responsive and the fellow thats in charge of their marketing, Daniel, was quite good and does everything in his power, but this issue with the Viking refrigerator is so screwed up that its just unbelievable.

I got a very basic range and I like its quality. It heats up quickly. But I noticed when I put a pizza pan that I could fit in my old oven in this oven, it goes up onto the lip of the shelf.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.

Ive known of Vikings brand reputation for 20 years and although I was looking at a few others, Viking had a better price point for entry. However, the dealer didnt set expectations of timeline for delivery very well and the project was contingent on that so we could build countertops and finished cabinets. It had taken a couple of months to deliver the products, which was longer than the three to five weeks reported on their website. It forced us to live somewhere else for a couple of months so that was not good and we wouldnt do that again for sure.Afterwards, we wanted some minor adjustments done so we called and had somebody sent out right away. A lot of times, thats undervalued because I could have voided the warranty if I had a local repair shop come and fix it. But Viking made all the final adjustments and thats a huge benefit of the product. Its the best takeaway so far as that service aspect and after using the range for four months, the quality seems great too.

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

Viking is in my budget range. Also, Ive read a lot where they say Viking will have good maintenance. There will be people who will come out and fix it when somethings broken. Maintenance is important. I like the consistent heat. The range has been cooking well. Every time somethings not working, I have called the dealer and they have helped to contact a local maintenance supplier.

I thought Viking products were exceptional. They are not. Our range is 15 years old and he have had it repaired four times. Each time, the cost is very high. Also, a repair business doesnt want to come to our house because we are 40 miles away. Viking did talk them into it. We have probably spent more than $1,200 on repairs since we had the range. I will not buy another Viking product.

When we remodeled our kitchen we purchased all Viking appliances -- BIG MISTAKE! From day one the refrigerator leaked water out the freezer. Soon thereafter the seal had to be replaced. The motor failed and we lost hundreds of dollars of food. And the open door alarm went berserk and kept beeping even with the door shut for 6 days straight (day and night) until the repair guy finally came to turn it off. The oven has been through 3 electronic boxes and the burner lighters go bad every few months. As for the dishwasher... we have had the motor replaced once, the pump replaced twice. The water fill thingy (not sure what its called) replaced twice and three leaks from the bottom fixed. Do yourself a big favor and do not purchase Viking products unless you are having an affair with a Viking Appliance repair man, lol!

Ive heard of Viking and seen appliances in different houses. I started researching and found them on internet and its supposed to be a good and reliable brand. I thought I was buying a good product getting their refrigerator, and so far, it has been working okay. It would be nice to have a water dispenser on it and if the icemaker was a bit faster.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

On my second Viking electric induction oven, with the same problem as the first that it does not reach required temp. When preheating to just 300 degrees, it can take as long as 1 hour. Stay away from Viking!

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

The current situation with Viking is an oven relay that has been backordered for over six weeks. Considering the poor quality of Viking appliances, their parts department should be overstocked. The Viking refrigerator is even worse. Egg bin door broken. Deli drawer (big drawer on bottom) broken twice. Have not replaced it yet because it costs over $500 for this plastic piece. Never will I buy Viking again and I tell anyone and everyone not to do so.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

We were shopping at Best Buy and happened on catch the sales rep Felicia who was extremely helpful and pretty much the reason why we purchased a Viking range. She was knowledgeable and kind of blew it away. We spent 30 minutes talking to her about the range and it was really nice. Viking stands behind their product and theyve built a high-quality range. Weve had it for about a month now and our family cooks breakfast every day and dinner six nights a week.

Viking Ranges is the absolute worst. I started May 15th trying to get two sets of two products and they were finally installed yesterday. So, it was three months to get these products. And I couldnt use my oven because the door wouldnt close. And twice, the wrong parts were sent. They even said they would definitely get the correct parts to me via mail but I never got them, so then I went to customer service. Awful. I got the right parts only on the third time because I called the customer service woman who was terrific and helped me as much as she could. Ive also called an appliance dealership that I work with in Pennsylvania and talked to the repair people here in New York who sell Viking and they have both said theyre not recommending anybody to buy Viking anymore because their repairs are so awful.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

Weve had issues with the refrigerators installation. The top grill doesnt seem to be straight, it looks out of alignment. We had someone come look at it, but they said that is the way it is. Also, the kick plate looks very unfinished. It has screws showing, that doesnt look very attractive. A little disappointed with the appearance considering the cost.

Vikings customer service was outstanding. The guy that remodeled my house was pretty cuckoo, in no real detail or into especially for that kind of stuff. There were six appliances here that are all Viking and the reps worked with me very nicely about getting all the model numbers and the serial numbers. We got them all registered. There was never any question that it was a maintenance issue or a warranty issue. The only drawback I see about the refrigerator is that when I pull open the drawer of the icemaker, ice falls behind the drawer and into the cabinet where I cant get those loose cubes out. Still, its a great product.

We wanted a commercial range. We looked at Thermadors but we liked the way Viking Range looked and the price was okay. Viking had a tough track record but we understand they were bought out by another corporation and they supposedly turned things around. The team at the dealer wasn’t great when we went to buy the range. They handle a lot of different lines. They were very nice but not extremely knowledgeable. I would think anybody who represents the commercial people like that would be very well trained. They provided all the information I needed as I asked it, but most of the time, they had to look it up. I think this particular dealer was more into GE, LG and the lower-end or middle-end stuff. They werent impressive by any means. Also, once you pay for them, you would almost think that when they install them, they would run through a tutorial. But the delivery was okay.We like it a lot and have cooked and maked tea on it. Yesterday, we just baked with it and it was making a few popping noises. Were not accustomed to a gas oven and hopefully, its a learning curve but Im assuming that was some of the stuff burning off because its new. Thats a question I have for the technician whos coming to look at the knobs in the front that are rubbing when I turn them and the front kick plate on the bottom that is crooked. But we like that were being able to control the heat on the burners and its appearance as well. It looks very commercial, industrial and it’s well designed. Right now, we’re satisfied.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

I really like the Viking brand, the look of the refrigerator, and the options that they had. The quality could be better on some of the things, though. I have multiple Viking appliances. For example, my stove, I wish I got another stove because the lighters are always going out, the burners never light properly. But as far as the fridge, its been reliable.

Outside of the range, all the Viking Products we have purchased, including build in microwave, built in oven, and dishwater failed numerous times and service has been horrible to say the least. Parts take months to get if you can get them at all and service reps pretty much just play guessing games on what to do. Do yourself a favor and go buy a GE or KitchenAid. Viking is all smoke and mirrors and not a high end brand they claim to be.

Weve seen Viking Ranges installed in other peoples homes. Prior to purchasing from them, I did a little bit of shopping at Thermador, but my wife had her heart set on the Viking Range. I purchased it through Appliances Connection online, which was very simple. I talked to them and they shipped it to me well-informed of all the delivery dates. It was a pleasant experience dealing with them and arranging for shipment and delivery.We got the whole package with the range and the vent hood and an external ventilator. However, Im seeing some issues with it and Im not really pleased with some things on it. The stoves leveled but the griddle isnt. Its made crooked and the oil runs off one side and immediately dump it into the catch pan. Then we had a Viking service man come out because the main door wont stay closed. When bumped, it pops open and turns the light on and shuts the oven off.My wife said that the oven works well. She loves all the features of the convection and its temperature control. Shes also very happy with the burners, though it has a large diameter. Maybe I should’ve got the Series 7 instead of the Series 5 because of the size of the burners. All in all, its not quite perfect for me, but my wife loves it and she thinks its perfect.

My wife and I purchased a Viking 36, four Burners, approximately 18 years ago. The range worked fine for most of the years. Recently the oven door started giving us problems, door would come off its clips, as it turns out the clips on the sides of the inner oven door are no longer manufactured. The oven door for this model is no longer manufactured. In short, we have a range that does not have a door. When you pay $5000.00 for a product, this should not be a large companys response. BUY A NEW RANGE. It will clearly not be a Viking.

I had purchased a Wolf 30 gas range but the infrared broiler was not as good as 16 year old Viking gas range. Wolf is a very reputable and reliable company and took back the range that I had for a few months and returned my money (a first class outfit). So I purchased a new Viking range and am thrilled with some of the new features. The shelves in the oven roll out and one burner has more BTUs than the rest for big jobs. Also the infrared oven is excellent and the top is now sealed so liquid does not drip down into the guts of the oven and rust it out like the old one. The company is not as generous as Wolf and made me purchase a new set of knobs with the color of my choice (black) for better visibility and would not take back the silver ones as an exchange.

I was familiar with the Viking brand and it felt that I like the quality better than the alternative brand. The only problem is that its supposed to be fixed. The knobs that turn the gas on and off don’t pop out as they should. Some of them are maybe defective and even the ones that appear to work well really aren’t very good. The other day I was walking by it and I had a shoulder bag and it swung and just bumped against the range. And the gas went on full blast and flames were coming up about a few inches. So it literally turned on the whole stove by just swinging against it, which is concerning for everyone. I’ve never experienced that with the other range before so I would definitely redesign that system to be safer.

We bought a house that had a Viking refrigerator. I like that it keeps food cool. However, a piece just broke on it that we had to get fixed.

Ive known about Viking Refrigerators for a long time. We purchased a home recently that had a built-in refrigerator and it had a sub-zero that was not working. I went over to Best Buy to check some stuff out. I knew they had the Pacific Home in there so I went in and got the Viking fridge. We had a rocky start because when they came and delivered it, the refrigeration door was approximately a half an inch lower than the freezer door. And there was no adjusting it. They had to basically come out, take the door off, put some spacers underneath the one side to level it out and get it all to work right, which is pretty frustrating for a $12,000 refrigerator. At first, Best Buy said, Well, youre gonna have to call Viking. and I said, Im not gonna call anybody. I bought it from you so you guys can figure it out or you can come pick up your refrigerator and Ill buy from somebody else. And they figured it out. The lady I talked with at the dealership was very helpful. When she wasnt available the day that I called and there was an issue, she called me the next day. She also called me after the follow up when they came out and fixed it to make sure everything is okay and did a great job.Everything is great. I do like that all the shelving on the doors is all metal instead of the flimsy plastic. We have a separate ice maker so we don’t really use the one inside of it too much. It doesnt seem to hold a lot so if that was our only ice maker, that would probably be a downside for us. Overall, the refrigerator is very solid. Were looking to hopefully buy an in-wall oven and a dishwasher from Viking soon.

We went into a showroom and we had a choice between Wolf and Vikings. I didn’t like the way the Wolf looks and I like where the griddle is on the Viking so I chose it. The reps were very nice and helpful. I had a service called on the range before I had it installed and they came out right away. It looks good.

Im satisfied with the quality of my Viking Refrigerator. I had three Viking appliances and when the dishwasher was having an issue, they replaced it. I was satisfied with their customer service.

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.

I have a built-in Monogram that I pulled out and died and I dont how to put one. I have spent that kind of money to put a built-in back in. Ive known Viking Refrigerators for a while then I saw it in the store. It met my needs. There was something damaged on it though and I was supposed to get another drawer and I didnt. I like that it keeps the vegetables fresh although this wonderful refrigerator does not have one of those little twist-in filters. Even the way its set up, you cant put an inline filter because its built-in and you cant get to it. Theres not enough room at the bottom.

The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.

Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.

After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.

The builder selection for our new house was a Viking Model RVDR3301 Range. The range burners are very difficult to control and it is easy to overheat what you are cooking. The simmer functionality is very non-linear and if you’re not careful the burner will go out. Cleaning the range top requires dismantling the burners, which have some delicate parts.The oven temperature takes forever to preheat and the temperature varies quite a bit. Initially it would varied much as 50 degrees at 300 and the average temperature was off by 25 degrees. Even after two adjustments to correct the offset it still makes cooking delicate things like a cake difficult and everything seems to take longer to cook. The window in the oven door fogs up if you are cooking anything moist making it difficult to see what’s going on in the oven. And the chrome plating came off the oven racks and they needed to be replaced under warranty.

I wanted a commercial grade oven for the new house because I do a lot of entertaining so I got a Viking range. I, however, had problems with it. Six out of the eight burners failed during the installation. I then called in warranty replacement and they sent the company out and theyre supposedly on back order. Ive been waiting for the replacements for six weeks now. I have two working burners for a $13,000 oven. Im not happy at all.

The Viking Range was installed in our home and it’s been very high-quality. My favorite feature is the even heating, baking, and the temperature control. We did have to have someone come and service it though. The issue was that one of the sensors for starting the oven was incorrectly tuned so it wouldn’t catch to start. We contacted a certified service provider that was in our area that we found using their tool on the website. The technician came and fixed that fairly easily. And it was also very easy to contact the technician. And they were very helpful in terms of organizing the service. It was also still under warranty. Overall, we were very satisfied with the appliance.

I went with a five-piece Viking appliance package for its price and the brand reputation. I was able to get the five pieces that worked best for me at that time. However, I found that Viking appliances as a whole are very simplistic. Its great in a refrigerator, but not so much in some of the other appliances. I had Jenn-Air previously and their appliances just had more features. But for refrigeration, it just needs to keep cool things cool and frozen things frozen. The refrigerator is the Viking appliance that we have that I like the best. It’s nice-looking and seems to be doing what it’s supposed to do. It also has a good amount of space. The lighting is nice. The shelf assembly and the drawers are all great. The refrigerator is working out really well.

This dishwasher is really great. Love the stainless steel look. It matches my stove and hood. It has lots of storage.

We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That’s where we based our whole purchase on. We took the next step that’s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything’s been great. The only thing we’re not crazy about is the dishwasher. We’ve had it for over a year and the red light that shines from the bottom that lets you know that it’s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can’t go wash it in the dishwasher because it’s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We’ve removed the rack but the framing for it is still there. It’s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it’s definitely not good. It just seems to loosen up.

We purchased our Viking 30 4 burner range in 2006 and have had to replace the spark ignition module three times in that period. It is a $180 part, and though it is easy to replace, it always results in a minimum service charge of $110 for the first hour. Adding it all up, thats nearly $600 in failed spark modules, adding significantly to the cost of an already-expensive oven range, but the worst thing is it is unreliable. You never know if it will fail the day before Thanksgiving or some other big event.

The house that we purchased already had a Viking Range and so, we wanted to continue using Viking. So far, were not impressed with the refrigerator. Weve used Samsung more than anything else before and weve never had so many issues come up as we have with this $15,000 fridge. For one, Viking doesnt have a great after purchase service. When they delivered the fridge, there was something wrong with it. The whole process took about two months for them to come and exchange the fridge. And then this year, weve had issues with the freezer, where a portion of it doesnt seem to be working. Weve been back and forth with them trying to find some service provider in the vicinity. Only after two months and a lot of follow up did they finally have someone coming in to check and see whats going on. As to how long it would take them to actually fix it, Im not even sure. The thing is, they have a third party that deals with these things, so its not really the Viking dealer. Its just a number on the brochure. You call them and they send you off to some independent company that they have in your area, and theyre the ones that are supposed to come and take care of it. As a result, it keeps ping-ponging back and forth. Besides that, the fridge looks sleek and its nice to look at. Its wide and its spacious. I definitely dont have issues with storing anything. I like that the shelves are wide and tall. So in terms of space and cooling issues in the refrigerator, we havent had an issue. Although, our ice cubes have been melting since summer. But still, when things get out of hand, theyre gonna have a third party, not necessarily a Viking technician coming and dealing with your issues and theres a lot of bureaucracy and telephone calls involved in the middle that waste our time as a consumer. And when you spend so much money on a refrigerator, you sort of dont expect this. You want things to go smoothly. And it all goes back to how great that service provider is, which from my initial experience, theyre not great. We even had an issue finding the refrigerator in the beginning. We had to go to another city and order it. So, if I were to recommend Viking to somebody else, I would say make sure that if its not that easy to procure the item from the beginning, maybe it wont be that easy to get service after the purchase.

I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

I havent used my Viking range enough yet, but the product quality is great. The team dealer was good and Id recommend them.

This is, bar none, the worst dishwasher I have ever owned. The basket is constantly breaking, allowing all of the silverware to fall into the dishwasher. And then, in turn, the dishwasher does not work. This happens every 2 months! I would never buy any other product from this company.

In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, You have to punch in this side while pulling down and shake it around a lot.Needless to say, that idiot was out of my home in a flash. I had not yet paid for all of our appliances with the retailer: Viking 6-burner stove, two Bosch dishwashers, one Subzero fridge, one Subzero freezer, etc. A big bill. Eventually, a Viking big shot came to our home and redesigned pieces so that the filters could drop out easily. Customer service on the phone had asked me why I needed to take the filters out so often. Hello? I cook. Hate Viking. Today, June 5, 2013, the hood which has been turning on its own for a month with minimum heat blew. Wish me luck. Have to make one of many calls. Oh, and the burners in the oven had been replaced 3 years ago and I was told that I use my oven a lot, NOT. The burners cost over $1,000 to replace. Hate Viking.