When we bought the house, we had a Viking refrigerator, a hood and a dishwasher. When we had to replace the refrigerator, we got another Viking because it would fit in to the space in the cabinetry. We bought it from an outlet store where they receive overstock, stuff that people ordered and didn’t like it or something that had been discontinued. Our new unit is working fine and if that’s the type of refrigeration unit you wanna build in, its a fine unit. But theyre expensive and I would advise others to shop around.

We purchased a house that had Viking appliances in it and our range had a little saga. We were happy with the original range until it had its issue with the handle. The front door with the handle and glass separated from the heavier thermal part of the door. It was under warranty but they couldnt supply a replacement part. It took many months before Viking finally agreed to replace the range but once they did, they did a really good job of coordinating. It was very unexpected to have an issue with the door, but they resolved to our satisfaction.

Our Viking Microwave was 5 years old when it stopped working. We had an authorized service person come to fix it, at great cost - more than most new microwave ovens cost - but within six weeks it was broken again. We got the same repair service in, but again it broke. Now we need to pay for the company to pick up the microwave and fix it - all on our dime. When I suggested it wasnt worth it, the service guy agreed - especially as it only costs $1400 to buy a new one! - #nomoreviking.

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

My husband and I like to cook a lot and we like the high BTUs. Viking is known for quality, and we also like the elegant style of the range. We did a professional kitchen with a remodel and really liked it. My husband likes the Viking ranges ability to sear steaks. He actually likes the steaks in the oven better than on the grill now. The only thing I dont like about the oven is when you close the door, it really wants to close. The first time I went to close it, it slipped out of my hand and it slammed shut. You have to really hold on to the door, unlike other stoves where theres some tension at the end and it wont shut all the way until you push it to close. Other than that, Ive put some water on the stove and I was amazed. I put it on the front burner, the high BTUs, and the water heated up. It was boiling within a couple of minutes and it was very nice to be able to have the features that allow it to work as well as it does. Weve enjoyed the range and I would recommend it.

I had a lot of problems initially with the installation and the installers claimed it was a Viking issue regarding some alignment of the doors. But Ive had no issues with the appliances themselves. The quality has been great but the one service that I had wasnt. Viking contracted it out and the person who came out acted like hes never seen this model of range before. I was disappointed with the service.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

Viking 5 Burner Range- DOA. Delivered Good Friday and attempted to do the burn in Saturday evening. After many attempts to get the over to heat, we had to give up and use our toaster oven for Easter dinner. Viking has NO weekend support. On Monday I called and they determined it was DOA. We also had a new Sub Zero installed that same Friday. I decided to call them to see if they had support. They did. We returned the Viking and purchased a much nicer and substantially more expensive Wolf. I will never consider Viking.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

I had a friend who had Viking ranges and she raved about them. So, I figured I would just go with her recommendation. I like Vikings quality a lot. I had a Viking D3, the older version of this Viking, and this one is significantly better. I just love the level of the flames of the burner, its just consistent and even heating when youre cooking. The Vikings team was great. I actually had no problems at all. I liked the store that I purchased from a lot. The quality is great. I have a Viking oven and a Viking refrigerator, and I love them all. I would recommend them.

Theres something in the Viking brand name and about having a high-end appliance in my kitchen for resale. Its a fine refrigerator and it keeps my food cold. However, I feel like I have a refrigerator that I could have bought from a Home Depot. I could have gotten LG or the GE. Six months after owning it, the drawer broke. Ive got older kids and were not abusive to our refrigerator, but actually, it worked out better. Its easier not having the flap on the door that broke, so we kept it that way. My ice maker broke about three months ago too.We have had the refrigerator for two years and Ive been dealing with repairs, which has been going on now for a couple of weeks because it takes a couple of weeks to get somebody out and he just came. Now, its taking three weeks to order parts. And so the name, Viking Refrigerators, sounds terrible. It looks prestigious but I dont feel that I have any type of better quality appliance than if I had gone with a different brand. It hasnt done anything exceptional. I bought it for the prestige that comes behind Viking, but as far as the refrigerator, and even the stove top, microwave, and oven that I got, I feel that its exactly what I would have gotten with any other brand.

We bought a new house and Viking appliances came with it. One of those appliances was a refrigerator and Ive found that the layout and functioning bit of it has been fine. Its of good quality and it has nice hardy doors. However, I have two issues with the freezer that will make me not wanna buy that product again. First, when I open up the door at the bottom where the ice maker slides out, the whole drawer comes out with it because of the magnets at the front. If the icebox is full, the little metal arm thing that comes down knocks all the ice off. Ice goes all over the floor and the back of the freezer and thats a major pain. We have hardwood floors and so when the ice falls on it, we cant feel like we can just leave it. Another issue I have is that when the pump turns on to pump water into the ice machine. It’s super loud, like really loud. You can hear it across the whole house. While we can tell it’s filling, all the other pumps weve ever had for other houses that weve owned have been super quiet. We couldnt even hear the water running. I will not buy that particular model again because of these two issues. Nevertheless, the freezer keeps things cold and it works really well. I think it’s a good quality product but the ice maker and water pump are poorly designed.

We have a relatively new Viking wall oven that smokes terribly. We have used self-cleaning and then wiped out the residue, and it smokes terribly on the next use. Were not talking cooking odor; we get smoke so thick and fast that our fire alarm (not just smoke alarms) goes off and we are called by the monitoring company. Weve had Miele wall ovens in other houses with none of this trouble at all. The Viking is poorly designed in some manner. Maybe it greatly overheats, but there is no way to tell because there is no temperature gauge and no reliable indication (other than a flaky and useless light) that the oven is maintaining the set temperature. Unless Viking can fix or replace this terrible appliance, we are going to get rid of it and never buy Viking again.

Viking stove should be recalled. Since the first use, we have been having the same problems all of the other people have been having with the stove. It should be recalled because it is a danger to use. Our oven gets so hot that it has melted the stove wires and control box. It has warped our oven door so it doesnt shut all the way, and the heat reflector (not sure if this is correct name) in the bottom of the oven is cracked and buckled. The oven gets so hot that if you touch the outside of it, you will get burned. The oven also fills up with gas and makes a popping sound or just blows the door right open! It scares me with my children if the oven is on. They can get burnt or hurt with the door blowing open. Also, because of the intense heat and the wires melting, the left side of the stove doesnt work.

A condominium I bought in California many years ago already had a Viking installed. It was brand new and it had one of the big double ovens with the six things on top and the grill. The gas burners are very efficient, very powerful and I love them. However, were now in our second home in Washington state, and we found out that most of the dealers here have quit carrying Viking. They said it was very difficult to get service up here, so Im a little concerned that I made the choice. I didnt realize they were closing it out when I got this last range. Ive had four ranges, and Ive been happy with them. I had trouble with a couple of things on the range I bought in California in my condominium, including the modernized clock it had on it, but I always got service out and they took care of it. So far Ive had a really good experience with Viking and they were good.

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

My Viking refrigerator was part of the house that I bought, and so far its great. Its got modular shelving which I like. The icemaker in the fridge needed to be dialed in but it’s covered under warranty so that was fine.

Our cabinet maker thought that Viking was a good product and I bought my Viking appliances though him. I went to a mobile Viking showroom event and looked at all the Viking appliances for a new home. And if I did my whole kitchen in Viking, they would double the warranty. Instead of having the three-year warranty, it came with a six-year warranty. It was a great deal especially considering that Ive had to have them come out repeatedly to fix things that’s been wrong with the appliances. Apparently, the quality of Viking has gone down considerably in the last several years and I hadnt realized that. Ive got two refrigerators and the parts are just cheaply made. One of them was delivered totally damaged. The shelving does not stay in place. The drawers don’t function properly and the components bend too easily. The refrigerators are less than two years old and half of the parts in each one of them are bent, have totally fallen out or had to be replaced several times already. It’s very poor quality.When they installed the dishwasher, they didn’t put the bottom plate on the dishwasher correctly. Some of the parts have fallen out of it as well. They’ve also had to come out several times and fix the valves in the dishwasher. But the worst is the range, which has never functioned properly. It’s terrible considering I now have $40,000 worth of useless appliances in my home.The person that I contacted to get warranty service was extremely helpful and walked me through the process of getting everything registered. The problem was that they did not want to honor the double warranty on my appliances. Luckily, I had saved the original invoice and was able to forward it to them so that they could put into my record that it was covered for six years. Ive told everybody that Ive come in contact with to stay away from Viking, which is sad because my husband is a home builder. We could sell tons of Viking appliances. But we buy all of the appliances for the homes that we build from Ferguson here in Raleigh and they have quit carrying the Viking appliances because they have so many problems with them. Plus I will never have another thing that’s Viking in my home. It’s terrible. We’ve had problems with everything Viking.

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.

Viking 30 single oven Model VES0130SS - Have had trouble with the door closing since day 1. The inside light stays on when the door does not completely close. The decals are pretty much illegible on the electric oven and gas cooktop. The self cleaner evidently does not function. The inside back fan is very noisy.

I have a Viking kitchen. I've had a Viking refrigerator in my house for about 20 years. It lasted 18 years before I needed some work. And then, that lasted for another couple of years. I was good with it. It went bad, so I needed a new one. However, I'm rather disappointed that the warranty service happened. The issue was the fridge wouldn't hold temperature. It took about a month and a half. But the tech did a really good job. It has only been a month or two since the repair, but so far, so good. He added refrigerant. He couldn't find the leak. So if the leak is somewhere hidden, it would recur. I like the fridge when it works.

The unit that I have has the 18,000 BTU gas flame cooktop and the infrared broiler is super strong. But recently, the front right burner will take a few seconds to fire up. Also, weve been waiting for a couple of weeks now to get the mounting bolts for the microwave. We had our kitchen remodeled and the contractor demolition team cut through some bolts.

I was forced to buy a new refrigerator because my other one died, and it was a choice between Viking, Sub-Zero and KitchenAid. I bought the Viking because of the $1,000 rebate they were having and I also felt like it had more room. I pack my freezer and refrigerators, so it was the design that I was attracted to. So far, its been great and its been a very even temperature. The LED lights are awesome since I can see everything in there. The lady at Bill Smith was very helpful in helping me make the decision. I wanted to make sure the refrigerator was installed right by their installer, so I called them and had them check on things. They were very good. I also got my rebate check finally.The only thing I wish my Viking has was another vegetable drawer because I eat a lot of fruits and vegetables, but it only has one vegetable drawer. It has two drawers for cold cuts and cheeses but it only has one crisper and I miss that. Also, after I had this installed, Ive asked several repair people about what they think of Viking. Viking needs to do a better job with them because theyve all said that Sub-Zero is so much better and I shouldve bought the Sub-Z as far as from their point of view.

I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly. It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

VIKING 30w ALL GAS RANGE 4 BURNERS CONVECTION MANUAL CLEAN OVEN: Purchased NEW in 2007. Initial cost: $3,480. To date, have spent $868.05 in repairs, and it is still a faulty stove. When using the oven (baking) the knobs that control the range become so HOT you cannot touch them. They do not get warm, they get HOT... so hot you jerk your hand away. Weve had the authorized technician out multiple times to troubleshoot and replace burnt/melted parts. The DSI Unit has been replaced twice. The therm and board have been replace at least once. We have notified VIKING, and their response has been less than stellar. The current board/DSI does not melt and die, rather it just quits working: the oven shuts itself off and wont work until it has cooled down. Needless to say, this is POOR POOR POOR. I will likely never be able to recommend any Viking product.

The ice cube crusher/cube maker has broken twice. The first time it was still under warranty but it took over a month for the company to send a repairman. The second time that the ice crusher/cube maker broke, it was just out of warranty. The very rude Viking phone representative said that the part (ice cube tray with auger) was back ordered for over 3 months due to the faulty design of the unit noting that the plastic parts keep breaking. The cost of this plastic until was ~$450.00!!! We reinstalled it and it still doesnt work. What a piece of **. I would never recommend purchasing this professional refrigerator/freezer. DO NOT PURCHASE!!!

I researched for a long time which refrigerator I was gonna choose, and I ultimately chose Viking ‘cause I liked how it looks. I’ve always known about Viking and so I bought my Viking refrigerator from where we got our plumbing supplies. The people there were great and I always liked them. I like the refrigerators quality, its size, lighting and the soft closing drawers.

I like Vikings BTUs and the way their ranges look. I like the price as well. I decided to buy a range from them and so far, Ive been loving it. Compared to the lower-end stove that I had, the BTUs really change the effectiveness especially of the convection oven. Before, when I would try to cook things in the oven, I had to work very hard to get the results that I get with the Viking. Also, their dealer was very good. There was a time when I had an issue with my hood and when I ordered it back for the stove that I didnt know how to put on, he called me back and talk me through the process. Exceptional.

Broken for 4 months.. Repairman kept ordering new parts.. Came again yesterday and said needs to order more parts.. We are all done . Ordering a Bosch this week.. The dishwasher is 3 years old and inside is rusting.. What a piece of junk!!!

We like our Viking range. We like the extra burners and the large surface on the top. The cleanup has been okay. The only thing is we smell some gas when its on Convection Bake. One of the burners had problems with the igniting, but I was able to adjust it and get it to work properly. The quality is good overall. As far as performance goes and the quality of manufacturer, those also seem good. Were happy with our range. It fits our space and I would recommend it to people in a similar situation. I just dont think its for everybody. Its very pricey.

The range is large and stainless steel. And it feels like it has high build quality. I coordinated a fix on a gas leak through email. Viking had to send the repair guys out a few times to figure out the leak. They were attentive and followed up.

We purchased a full suite of Viking kitchen appliances (gas range, refrigerator, microwave, and dishwasher), which were delivered on 10/1/2019. Since they were installed, all four appliances have required service. First, the insulated glass on the microwave door was not sealed properly, so condensation formed between the glass. Viking’s fix for this issue was a new door, which took over a month to get. The front panel on the dishwasher was damaged when it was installed, so it also needed to be replaced. The panel came with the microwave door about a month after it was ordered.The gas range - which is supposed to be the flagship product for Viking - also required repair. The oven would not ignite consistently and would fill my home with noxious gas that had to be aired out. (The service technician found that the ignitor was too far from the heating element, which is why the oven wouldn’t light.) There are no bells and whistles on this range, which I knew when I bought it, so one would think it would do the one thing it is capable of doing... lighting... and it couldn’t even do that without a service call. Now the refrigerator is sounding alarms randomly and indicates that our freezer is varying temperatures, as high as 55 degrees. There is no way to disable the alarm and it has taken more than a week to get a service call scheduled, which means my family has to endure this loud beeping that goes off all day and night. To make matters worse, we have a special needs child who is terrified of alarms so this has been particularly distressing to him. Due to whatever error the freezer is experiencing, the compressor runs so much that our food in the fridge is freezing. I have had to throw out a bunch of produce, like apples, pears, lettuce, etc., because of the extreme cold in the fridge. Given we have only had these appliances for two months and experienced problems with all four of them, I would say I am extremely disappointed in Viking’s quality. Their service has been terrible, too. Despite multiple attempts to contact someone at Viking who can help, we have yet to receive a call back. In the meantime, I’ve had to reach out to multiple appliance repair companies, the retailer where we purchased the appliances, and taken time off work multiple times to have the appliances serviced. Had I known how bad my experience with Viking appliances and arrive would be, I would’ve saved myself the trouble and money and purchased non-“professional” appliances!

Ive known about Viking Refrigerators for a long time. We purchased a home recently that had a built-in refrigerator and it had a sub-zero that was not working. I went over to Best Buy to check some stuff out. I knew they had the Pacific Home in there so I went in and got the Viking fridge. We had a rocky start because when they came and delivered it, the refrigeration door was approximately a half an inch lower than the freezer door. And there was no adjusting it. They had to basically come out, take the door off, put some spacers underneath the one side to level it out and get it all to work right, which is pretty frustrating for a $12,000 refrigerator. At first, Best Buy said, Well, youre gonna have to call Viking. and I said, Im not gonna call anybody. I bought it from you so you guys can figure it out or you can come pick up your refrigerator and Ill buy from somebody else. And they figured it out. The lady I talked with at the dealership was very helpful. When she wasnt available the day that I called and there was an issue, she called me the next day. She also called me after the follow up when they came out and fixed it to make sure everything is okay and did a great job.Everything is great. I do like that all the shelving on the doors is all metal instead of the flimsy plastic. We have a separate ice maker so we don’t really use the one inside of it too much. It doesnt seem to hold a lot so if that was our only ice maker, that would probably be a downside for us. Overall, the refrigerator is very solid. Were looking to hopefully buy an in-wall oven and a dishwasher from Viking soon.

Just purchased a Viking refrigerator on Dec 15th 2018 and already have had to call for service. The very loud popping sound is annoying. The repairman couldnt do anything about it because it didnt make the noise while he was here (needs to know exactly where is coming from before he can make a diagnosis). I will continue to call until the problem is fix. After reading some of the reviews it looks like other problem. Does anyone know if theres a lemon law on refrigerators?

It looks like a solid and quality refrigerator. But weve had some issues in terms of not cooling consistently. Some areas are too cold and other areas are not that cold. Finding service has not been easy. Theres a list of certified vendors, but its not as easy. Its not like you call some of the other more regular appliances, like you call up Home Depot and then somebody comes and fixes it. It would be helpful if Vikings can make it a little bit clearer and more easy to find and get a service to do it.

The Viking range was damaged. The metal part peeled off the glass and we called the service. The representative was fine and it was a good experience. But the problem wasn’t solved because they told us it was not covered because it was cosmetic damage.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

Viking is a well-known name in the industry and their range was the highest and top of the line range we can use without a direct overhead exhaust. However, we didnt have a good experience with it. Every time the exhaust fan came on, it vibrated and made a terrible noise. It was intolerable. Their service guy said it wasnt leveled but it was leveled fine when it was installed. Nobody could figure out why it was making the noise when the exhaust fan came on. I said, Obviously, somethings loose. Its vibrating. And it took them seven trips, two different service companies, to figure out what it was and it doesnt do it anymore. It was very frustrating on our behalf. Wed probably not buy their product again because of that. It was also delivered with a broken grate on top too. I had to go into the showroom and exchange it for the grate they had on the display. From day one, when it was delivered with a broken grate, right away I was upset. If I spent $500 or $1,200 for a range, Im okay. But it was $5,000 so Im expecting something to be worth $5,000, not a vibrating thing that was making noise. I have a service contract that I paid another $500 for so they have to come to me. It looks beautiful and it works great now, but the first year and a half was a disaster. And Im not quite sure how they fixed it and if its gonna hold up long enough. It was probably dropped or mishandled during its original shipment from its factory to its final destination that was why these problems came. Till today, its working fine, but Im not happy with the whole experience and would definitely not recommend it.

I purchased brand new Viking appliances for my entire kitchen. I got a refrigerator, a dishwasher, a microwave, and a 36-inch gas range. I happened to be at Best Buy and walked by their display. I knew Viking was very reputable. I had it quoted to see if it would fit my needs. However, purchasing the appliances there was a nightmare. It was probably the most painful thing Ive been through. Every single product delivered to me by Best Buy was a disaster. Its because once it leaves Viking, it actually goes into a contracted service that Best Buy uses, and its their distributorship that caused the problem. They had way too many hand offs, they had a product coming out of Mississippi and went into distribution centers, and they were supposed to make it to Minneapolis. This is also when the products will be damaged as well, like the dent in the microwave. My refrigerator was delivered completely dead on arrival. They installed it and told me it was gonna take 24 hours for it to cool. The next morning, its as hot as it was when they installed it. The fridge had to be completely replaced. Furthermore, it took almost 12 weeks for my range to be delivered. I was getting the runaround from Best Buy. I kept getting excuses on why they told me they couldnt find my range. I told them, How do you lose a 36-inch range? I dont understand. They said, Well, it didnt arrive. They were a no-show at the loading dock. I had used the range one day, it had a short in it and burned up the entire range. I know that these issues wasnt Vikings fault and I dont think they had any control over what was happening once it was purchased. I felt like the CEO of Viking needed to know about my experience because of the distribution. I did a Google search for the CEO of Viking, and I called and left a message for him on his voicemail. He called me within an hour. And the next day, I had resolution. I had appliances being delivered and everything being handled. They sent a Viking representative out of a smaller-type of distributor, and not a big box company. He was fantastic. Best Buy was putting all the blame squarely on Vikings shoulders because every time I would call them they told me that all the delays were because of Viking. It was ironic that once I did get a hold of Viking, the problem was handled within a day or two days. I would recommend Viking to a friend, although I would tell them never to buy through Best Buy.

I got a Viking range for matching my kitchen because I had already bought a Sub-Zero. The quality is excellent. It controls the heat quite well.

Viking has a high quality product at a reasonable price. I like the look of the range though I wish it had a timer. My husband uses the griddle a lot. He really likes that.

My Viking range cooks great and very fast, too. Its a beautiful appliance however, I don’t believe theres a timer on this thing to time anything. I don’t like the fact that when I turn on the oven, theres a blue light that comes on but theres no signal that says when its gotten to the proper heat where the blue light goes out. And I have to be basically sitting on top of it to know the proper heat. Ive had other ovens that will beep when they’ve hit the right temperature. The other thing I don’t like is the ergonomics of it because I have to bend over to read the dials to see where theyre at because my particular range has a little bit of an overhang to it and the dials are underneath it. That’s a very minor thing but an important one to me.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.

Its just a fridge, and frankly a poorly designed product, that for some reason costs an order of magnitude more than others. My Viking is 19 years old but the first failures started in the first year. Shelf units and other plastic parts crack and break and the price of replacement is half the cost of a brand new fridge of another brand ($600 for a plastic drawer cover! - be warned!). Im about to haul my $15,000 fridge to the dump because the back is rusting out, it leaks water onto the floor whenever it defrosts, and the control panel no longer responds to key presses. Ive taken my fridge apart. Im a former VP of Engineering for a few product development companies and in my opinion there is nothing in this fridge to justify the price. Its just a fridge. Cheap electronics, poor mechanical design, and for some reason this company is able to charge a huge premium for their product and extortionist prices for replacement parts. Save your money! Buy something else!

I know some of the sales people at Warehouse Discount Center and I dealt with them. We bought a Viking range for retail purposes, though we dont cook that much on it. The 7 Series ranges are outstanding, and their French door ovens are very pretty.

Their team was very good. But the refrigerator broke within a few months of installing it. The ice maker went out on it and I some trouble adjusting the doors. Theres not enough throw in the adjustment screws to be able to get the doors to sit perfectly square. When I talked to the folks about it on the Viking helpline, we did everything they said. Its just outside of the adjustment cycle of the screw so, its a little bit crooked. So, I had to have some warranty work done to it and they were pretty quick on the warranty stuff. I was happy with that. Other than that, its a good looking refrigerator.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I dont like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

We purchased an expensive free standing gas range, model VGCC530-4BSS, because we were tired of having to fix our old electric range. From day one the front knobs got hot when the oven was on for a long period of time. We never really thought too much of it until just recently when the oven would quit working after being on for a while, for example, when cooking a turkey etc. Through my own investigation, along with limited help from Viking I figured out that the oven door doesnt seal at the top. There isnt an adjustment to rectify this problem. Viking suggested new hinges, at the bargain price of $120 each, which I fail to see making any difference as this has been an issue from day one. Not to mention I removed the door, inspected the hinges and could not find anything wrong with them. I strongly feel that the only solution to this problem is to buy a new stove, one that doesnt have the Viking label on the front. This will be our first and last Viking product EVER!

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. Its 2/15. They wont replace it!! Bad taste in my mouth!

We have had this VDSC548T6G range/oven for about 3 years. The ignitor on the left front burner takes over 1 minute to light and often does not light at all, this is the only burner of the 6 that has this issue (part is a DSI module). Over Thanksgiving the oven knob/electronic module stopped working (part is Electronic control module). We called a service technician who claimed the parts were no longer available. Anyone have any suggestions for purchasing parts? This is so frustrating.

New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.

We have always liked the higher-end brands. We knew that Viking was a high-end product and we’ve always felt that we’ve gotten better attention if there were service issues from the higher-end products. Purchasing the fridge was easy and efficient. I already had the refrigeration in mind because I went on the Viking website and researched that accepted the water. I knew that that’s the one that I wanted, and I went in the dealer and we were able to knock out all the items that I needed. Also, the delivery was very quick and the delivery men were great. When my refrigerator broke right before Thanksgiving, they were able to get me refunded because I was going out of town and they were able to get to me right after I came back.I have my kitchen custom built. I had a Jenn Air before, which I was not happy with. The smaller Viking that we purchased was able to fit. We like the size and everything about it is just pretty. The only thing that I don’t like is there’s no water dispenser since I don’t like having to access the water and ice on the outside of the refrigerator. I didn’t know that there was no water dispenser when I purchased the fridge. I might have reconsidered it had I known that. But other than that, we like the fridge. There’s a lot more space than the Jenn Air and I like the way that the compartments are all set. I have a lot more room for things and they’re easier to see. Were very happy with our purchase.

My house builder purchased a Viking refrigerator and the quality of it is good. It works like a normal refrigerator and I also like how it looks. Overall Id recommend it.

We switched it to Viking and Ive been really happy with it so far. But the back of the range has a cut-in, assuming that your gas feed comes on the left side. Our feed comes in on the right side so we had to slide the range out until we were able to move our gas feed to the left side. If it had probably cut out going across it and the air would cut out, that would have been much better than having a big cut-out only on one side.

48 Side-by-Side Refrigerator AND VICU165 - 36 wide cooktop - To say Ive been disappointed in Viking products is an understatement. When we began building our house we wanted a great kitchen. We chose Viking professional products. We purchased them about a year or so before we actually installed and moved into our home. Within the first 3 months our water dispenser in the door of the fridge/freezer froze over and completely quit working. We had a repairman come out... it worked for about 3 more months and we have not had water in the door since because we couldnt get anyone out to repair. Within 8 months the drawers in my fridge began cracking... nope, sorry, you have to pay astronomical prices to have those replaced. Within the first 2 years one of the shelves in the door came crashing down when we opened the door. Again, nope, sorry, thats your problem attitude from customer service.Now, our cooktop is horrible. We have the 36 all induction with 6 burners. We NEVER had all 6 working at one time. We call a Viking, get a repairman out... it works for about 2 weeks. Then we are back to 5. Slowly but surely others started going out. We call, we email, we call some more and finally get someone out there. He needs parts. Hes going to order then come back. No, we never hear from him again. We start calling, emailing, calling again. They send another guy out... he needs some parts. Meanwhile, all of this is taking literally years between the calling and emailing. The burners never get fixed. The last time they sent out a repairman, he again did not return. We called again and were greeted with a sorry, your warranty has expired, it will cost you an insane amount to repair. Right now, we are down to 1 burner that sometimes works and sometimes doesnt. I will NEVER purchase Viking again nor will I EVER recommend their products. Pitiful customer service.

We were looking at the Wolf, and it was out of my price range. And the only reason I looked at the Wolf is because of its name in the industry. When we went to the store, the gentleman pointed out that its not necessarily the best product on the market. Its just got a following and a name. It was my first time purchasing a gas stove and he showed us the Viking. He told us a little bit about it and the features, and it had a model that they were actually discontinuing and it was a really good deal and we picked it up.Even our renovator who installed it said, This is a really good oven, because of the way it cleans. The grill of Wolf is tight so its harder to clean. With Viking its so easy to just pick up the grill and wipe it and its done. I love the product. You can really control the heat and Ive never cooked with gas before. I was reluctant, but its a lot more controlled in the heat in how you cook so I like it.The rep was also really good and knowledgeable and not pushy when I first went. He educated me on this. So check out the product because the Wolf and the Sub-zeros got its name in the industry and then everybody wants one, but they don’t realize that theres this other product that are just as competitive and has better price points that are equally or if not, better.

When we bought the house, the owner bought all Viking appliances but have never used it. When we came here in the house, everything was brand new. We have the Viking refrigerator for three years now and it is a good quality appliance. But I was surprised that within those years, there was some water leaking from the freezer and then the refrigerator was broken. But the Viking team was very helpful and someone came here and fixed it. Other than we have to have the service, its door has more spaces compared to other refrigerators and they have a bunch of options. And we can also cool fast with it.

I believe I can beat all negative reviews that I have read this evening... my Viking almost killed me tonight. It had been pulled out from its location into the kitchen because it had ceased to operate during the night... After a lengthy process we found a vendor to fix the problem. Whilst waiting for the part to be delivered tomorrow I said we must open the doors because as we have been told if a fridge is not functioning the doors should be open to prevent odors etc. As I opened the bottom drawer the fridge started to topple on top of me... my reaction was to try to stop it. However a 2 inch jut out in my counter caught the top door and prevented it from falling on top of me.Everything crashed out of the fridge and I was surrounded by broken glass etc. We tried to push it back in place but it is on wheels and the disaster was about to be compounded... trying to hold it in place we called the local fire dept... They arrived and carefully pushed it back into place. I have no words for this piece of junk... excuse me - very expensive piece of junk. Lucky to be alive tonight!

My refrigerator freezer was delivered defective. I just got a replacement but I am still waiting on parts for it to be adjusted by the repair guy. I had to argue with people at Viking for two to three months for me to say Im not taking this refrigerator because its cracked in one of inside framing. The local, regional manager wanted me to caulk it to fix the whole thing. But I said, Look, I paid $14000 for this freezer refrigerator. Im not doing that. After three months of just saying no, Im thankful that I finally got it. Its been frustrating and I hope I can get my part and stuff soon.

We purchased a Viking range and it says it includes a boiler pan. We called the company we purchased it from and said the boiler pan is listed as part of what we shouldve received and we didnt receive it. They said theyd get us one, but its gonna be a while. I just got an email this morning that said itll be three to five weeks. We got a nice, new stove. Its great. Were enjoying the range, and we cant boil. We paid a lot of money for it and expected better service than this. It seems like were kinda getting the runaround. Someone should just take customer service seriously and send us a boiler pan.

We bought the Viking stove through Setzers and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzers and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do. But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didnt have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do. And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.

I had a Viking Range that I bought 25 years ago. I finally used it up and got a new one. I like the way the lights in the new one work a little better and the simmer setting. And I like that the burner pans are sealed. With my previous unit, there was a drip tray underneath that we had to keep cleaning all the time. The improvements are nice. I use my stove like a restaurant does and it has never broken down. Also, mine runs on propane and they lasted over 20 years. I dont know another brand that can do that.

The house we moved into in July of 2016 has a Viking all-refrigerator (no freezer). Ice builds up on the inside bottom left-hand side of the back at an alarming rate. I have defrosted it 3 times in the 8 months weve lived here. The repairman from the local company that services Viking appliances is here for the third time, and now thinks that the ice build up behind the inside wall is so great that it continues to cause the interior of the refrigerator to build up ice. I love the size of the interior and its a nice looking appliance, but this frost issue is making me crazy!

Being empty nesters, and retired we rarely use your oven, except for when company comes. So even though it was past the warranty, plus we had a problem at the beginning with the settings of the range, we believe this range is a lemon. They say because we didnt have complaints earlier, its not. Customer service was horrible! Our oven stopped working during roasting our prime ribs, we had to ask neighbors to finish the prime rib and barbecue the other one; the hot dishes that were going to go into the oven after the prime rib was done had to go to other neighbors house. We would call customer service and ask them to return our call, but they never did. So we had to call over and over again. That meal was at Thanksgiving time and we still dont have it repaired yet, and they called saying the part hasnt come in so theyre canceling tomorrows appointment! Right during the holiday season when we like to do a lot of Christmas baking! So its ruining our Thanksgiving and Christmas! Thanks a lot Viking! Learn from us, and our experience: never buy a Viking!

Everybody says that Viking Ranges are the best ones. I bought my range from ACT Appliances and we love it. Their team was very pleasant and knew what they were talking about.

I liked the look of the Viking brand. It has a really good reputation too. I had it in an old house of mine and I wanted to go back to it ‘cause I hadn’t had the best experience in between that with another brand that I had. The Viking range has great quality and it works well. I had one problem with it and Viking was right on it. They got someone over to fix a burner that wasn’t firing. Other than that, its been great.

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

The range doesnt have as many features as I would like on the one that I got, but the quality is good.

My Viking range is a great piece of machinery. We bought the premium range from a dealer who was very good and helpful. I liked the brands reputation, price, and overall quality. My range performs as it should and its a very different cooking experience than what I had prior. We are very happy with the product and overall, Im pleasantly surprised. We knew we were buying a higher-end appliance set and our Viking has exceeded expectations which is great.

We remodeled our kitchen and have replaced all of our appliances with new Viking models to include: a 6-burner, 2-oven range; a 36 built in freezer, a 36 built in refrigerator, 2 dishwashers, a microwave and a double electric oven with French doors on top. I have had problems with not one, but ALL of my appliances within the first two years of owning each of them. The problems that were covered under warranty eventually got fixed, but the service provided in Rancho Santa Fe by the southern California servicer recommend on the Viking website (Executive Appliance), has been slow and unreliable. I was without a freezer for two weeks and only got it fixed because I repeatedly called them to chase the electrical board part and their technician (after losing several hundred dollars worth of food). The refrigerators hinge had a metal part that literally broke apart and fell on the floor. Again another, several week wait to get this fixed. Both dishwashers stopped working within the first two years and have been repaired and are working, but one has control buttons that constantly stick and the paint labeling the buttons is rubbing off. The electric oven does not heat evenly and the food at the back gets cooked faster, so you have to rotate your cakes and cookies or use the convection feature to minimize burning at the back. The small oven in my gas range does not work consistently, so I just use the electric ones now. So, if you intend to use your appliances regularly, I would advise avoiding Viking. Like other reviewers, its just a fancy name badge on your appliance, whats beneath is not well constructed or reliable. I am so DISAPPOINTED and will NEVER again purchase a Viking product. I cannot imagine how they will stay in business with such unreliable products. I am just furious about the time and effort Ive had to spend getting things fixed that are not even old. I guess I should have kept the very old appliances - - at least they worked.

I read the review from C of Cleveland, OH Nov. 21, 2019 and decided to provide my own feedback. We installed a Viking Double Oven over 10 years ago and it stopped working correctly after 3 or 4 years. We havent been able to use the lower oven for over 3 or 4 years. It keeps giving a cooling error, then stops working. The Birmingham Viking certified service people have replaced several parts including the control panel. Now Viking is trying to say that it was installed incorrectly which is total baloney! Just an excuse from Viking to get rid of us. We made SURE the contractor and cabinet builder followed the specs when it was installed and the installation was approved by the Viking Dealer. So this $6,500 unit can’t be repaired? Spend a third of the price and get the same quality with another cheaper brand!

Ive been cooking my whole life and my parents had a couple of Viking Ranges. I went with them as well because of the quality and a specific offering that they had that included a free dishwasher. The range is excellent. I like the simplicity, the quality, and the ability to rebuild, repair over time and the lack of any real computers and microprocessors.But I have never been more disgusted in the service that I received from a company, let alone one that Ive just given $5,000 to. I interacted with tech support a couple of times. The individual I was talking with was mumbling into the phone and acted like he was doing me a favor for helping me. He acted like my questions were completely ridiculous. When I talked to somebody at a call center in India for an appliance I bought at Home Depot, they treated me better than this. I had to tell him to put me on the phone with a different tech support person but they have no further help. I talked with people in the parts department who told me I was incorrect with regards to where the data tag was for where the serial number and model number were. It was an all-around garbage experience and they will never get another dime of my money.Ive since talked to other owners of Viking products as well as some technicians and they say that this is a common trend. I have written Viking and theyve not gotten back to me. Quite frankly, my next purchase will not be a Viking because Ive never encountered such pathetic treatment of a customer, especially one who thought they were buying a luxury brand which would come along with the support. Ive just convinced somebody not to buy a Viking as a result of this because that is unacceptable to me.

D3 Range. Reliable, beautiful, and I love the long center burner. I put my huge Le Creuset dutch oven on the center and the even and quick heating for the entire pot makes for a delicious stew or soup much quicker than on a regular burner.

I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.

I purchased a new Viking refrigerator model number vcff036ss in 2007. I need a replacement part, 021881‑000, which is the control panel, as the refrigerator won’t turn on. Viking has had the part on back order for 5 months, essentially obsoleting my very expensive refrigerator after 11 years. Why would anyone take that risk?

Viking Range is difficult to get in touch with customer service and parts take WEEKS to get. And when they do arrive they dont always work. I have had my Viking range since 2006. In the beginning we had to have the ignitor switches replaced. I believe it was under warranty at the time. The smoke eliminator fell out of the larger oven but it is very difficult for the homeowner to replace as the heating element covers the area where the casing of the smoke eliminator and I do not feel comfortable removing the heating element. Another issue that we have had is the self-cleaning on the small oven stopped working. I have since figured the issue out that the door wasnt closing enough for the self-clean to work. I now need to push the door tightly closed until the self-cleaning function kicks in.Now comes my biggest issue. On the morning of December 25, 2016, I cooked a breakfast casserole in the larger oven. Later in the morning I went to put the turkey in the larger oven to find that there was no heat. The fan continued to run but neither the broiler or bake element would work. I called one of the two certified Viking specialists in my area. They couldnt come out until December 29. Once they arrived they called Viking who told them that I needed a new circuit board. I had issues with getting in touch with the Viking recommended Mr. Appliance after I put down a 50% deposit and was forced to call another Viking recommended certified appliance repair company. The second company called Viking Range and ordered the parts that were needed for the repair.It took 3 weeks to get the parts because they were in production. The parts finally came in and the repair guy came out to the house, put the part in... it didnt work. The circuit board was faulty. He then tried to move the small oven circuit board to the larger oven and it shorted because once he tried to put it back into the small oven it didnt work.So now I sit here on February 20, 2017, almost TWO MONTHS LATER, with no oven at all (it was difficult only having access to an oven that only holds a 9x13 pan) and no stove top (one of the repair guys told us that we had to disconnect the gas in order to repair so we had to hire a plumber to come out to disconnect the gas for the low low price of $130. That was done on 1/3/17). I have since had to purchase a countertop burner because I am assuming these parts will take weeks to get. Every Appliance Repair company complains about how hard it is to get in touch with Viking Range. I am fed up with Viking Range and will never recommend their products to anyone, especially for the price.UPDATED ON 04/07/2017: I continue to stand by my stance on NOT purchasing Viking products. It took close to $1700!!! (Over $1200 was for parts alone - several that werent needed had Viking been able to figure out what was wrong with the oven) and close to THREE AND A HALF MONTHS TO FIX my range. First due to the fact that circuit boards are manufactured by different companies and thus are not made the same so they need to be rewired to adapt to your oven. Second, parts take a long time to get. 2-3 weeks was the average time it took to get my parts. Third, Viking has a problem figuring out what is wrong with their OWN product.

Weve had our Viking refrigerator for eighteen years. In that time weve had three service calls and one recall. Now the unit needs a complete new cooling system costing thousands of dollars. Realizing that the unit was way out of warranty, I called customer service anyway to see if they would a least share part of the repair cost with me. They were adamant that they would not. When I purchased the unit I fully expected that it would outlast the less expensive brands. An independent repairman suggested that it would be worthwhile to forego repair and buy another refrigerator, not a Viking as he considers them as expensive junk. I guess cost does not equal quality.

We had a tricky experience with Viking and we are still hoping for help. The builder, whom we bought the home from, selected Viking appliances. It is a brand new beautiful home but our refrigerator just freezes all the food. It is not consistently cooling in a way that a high-quality refrigerator should. It is brand new so we are miserable and it has been a terrible experience. The refrigerator is vital because we had to throw out groceries through the holidays. We’ve lost food and have lost much money. On the other hand, the range is fine but it’s not something I can really grieve about.The Viking dealer gave us a number for a local person to come look at it. The first person never called us back so we called Viking back. They assigned a second person and the second person came out and told us that they do not know what was wrong. He also told us that Viking told them that they should counsel customers to keep all the things to the front of the refrigerator. It was ridiculous. It was so bad and negative and we were really frustrated because we did not even know. We are not difficult customers on any level and so we’re so sad because this is the first time we bought a brand new home with new appliances and we have not been able to get a resolution. I have been calling Viking probably under 10 times and I’ve called the local repair people a few times as well but nobody came up with a solution. Viking told us to listen to whatever the repair people say. Also, to wait and do it and see what happens. No one really seems to care. We got a lemon and Viking isn’t owning up to it yet. We’re just sitting, waiting, and throwing away food that it’s horrible.

I knew about Viking Ranges from back in the days that it’s a high-end commercial range. They’re one of the first ranges from back in the day that have been still around, and I recently also heard that they have improved their latest model. So, I decided to go and get one, and I love it. I like that it’s easy to clean and take apart. I like the aesthetics, the way it feels and looks, as well and it seems good quality. Its industrial quality is my favorite. Ive used my range and have gone back to the department store. I looked at the lower-end models and the integrity of the material isn’t there, like the grill grates and the griddle. Everything is just built a lot better on the Viking gas range.

My husband ordered a Viking range for me as a surprise birthday present. The service people that we paid to do the installation were horrible and didnt know anything about it, and so we ended up having to do it ourselves. The range is good and I like the easy clean. None of my stuff seeps down in the burners when what I cook overflows. However, the range should have more of the easy slide racks because the ones that arent are too small for the oven. Also, when the oven is on and I would turn it to low, the flame on the two front ranges would go out. The two outer knobs would also turn with a resistance. So Viking is replacing the oven.My husband is waiting for someone to call him back for our inconvenience. Since were getting a new stove, we hope we can keep the easy glide rack as compensation for our difficulty because this oven is not cheap. I would recommend Viking with reservation. If they don’t take care of the issues I have right now and I have to keep calling, then I will get Better Business Bureau involved. I would really not like to because this is a very nice birthday present and I was very happy with it.

We had dinner with my sister and brother-in-law who have a Viking range. I got to cook on the range and I liked it. We saw an ad for the closeout on the stove at a local appliance dealer. We got the last Viking appliance that they had there. The range was sold to me at $1000 on the list. It’s a great cooking appliance and I love the heat control on it.

The installers didnt convert my unit from natural gas to propane. And that caused a lot of problems for us and the oven. The oven produced a lot of soot on the backsplash and that led to me calling about it. And then they discovered that it hasn’t been converted the right way. Though Viking did not install it, they ended up replacing the unit. Since then, its been just fine. My builder was involved in the negotiations to get a new one. I dont know how Viking responded to that request but I got a new one and I didnt pay for it. And before it came into my house, it has been converted. We like it, and it seems to be working. Im relatively pleased with the product itself.

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still cant bake cookies that dont turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

I went to Best Buy and bought a Viking range because I like the style and the large size burner. There was a big one in the middle which was exactly what I needed. But Im not having a good experience because I would have liked to have a product that is working, not a product that comes to our house damaged. I couldnt use the range after the installation because I was remodeling my house and then a few days after I finally turned it on a person from the gas company helped me because the burners were not working. Its been six months now that Ive been trying to solve this problem. I went back to Best Buy and talked to the manager and the second manager. They said theyre going to contact the service center but two months ago I was so disappointed and upset. I told them if they dont solve the problem or give me the solution I would return the item. After that they put me in contact of the service company. They said they would call me in three days and I waited. But then I had to travel for one and a half month and even until I came back they have never called me. I called again last week and they finally set up an appointment to solve the problem. So Im waiting and Im hoping that I dont have any more problem with the other Viking items. I am really disappointed I decided to buy. I knew somebody who had the product and had a problem with the service and I didnt listen so I am now having a problem.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

I was in a time crunch so I had to make a split-second decision, and I heard that Viking had pretty good reviews. This was the first range I got as a six-burner gas range and it was horrible. Whenever we would turn on the oven, it would make a loud banging noise like a gunshot in my house. The repairman came out and drilled holes in the bottom of my new unit. He said that would fix it because of the expansion of the heat heating up the metal. He did that and left, and afterwards it was worse than before. This was a $7,000 unit that was recommended by one of the Viking people. We went back and forth with Viking and they sent out a new one. The new one came after a couple of weeks of arguing, and the top was all scratched. The black part of the iron grates was peeling off. I opened the door and the door was bent. There was a quarter-inch gap you could see on the installation inside. I finally had them take it back again and I tried getting my money back. They didn’t reimburse me the whole thing for some reason, so I lost $800 on the deal. I went with a whole new different range. I would not recommend them and I would never purchase another Viking product.

I bought a Viking range 2 yrs. ago. Since then I have had nothing but trouble. In short, the mainboard, fan, burner and controls gone bad TWICE. Upon contacting Viking and texting with support person - Deneen, I was promised someone would call to discuss my issues the same day. Its been over a week - no call. This range is obviously a lemon. $2400 is too much to repair a 2 yr old range.

After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.

I purchased a 6 burner range with a grill in the middle. The center started to sag. I called the authorized service person in my area and he said he had installed a kit to fix the problem that Viking provided but that it wouldnt be free because my unit was no longer under warranty. He said the center grill wasnt properly supported so over time it sagged with heat or pressure. I complained to Viking because this was a defect they knew about. First excuse: they said they couldnt help because my unit wasnt properly registered even though the matching fridge was. I provided proof of purchase (original receipt) so they registered my unit. Second excuse: there was no kit ever produced perhaps because so few people complained. I said a manufacturing defect is a defect. They should fix it even if only one complained. I mentioned the repairman had fixed the problem for others and gave them his contact info. They said they would follow up but never did.

My 3 years old Viking oven start acting up. First the broiler quit working. The igniter try to light up but no flame. Now the oven is temperamental, sometimes it will work, sometimes doesnt want to work. For a three years old oven it should not be doing this. Feeling frustrated. Spend a lot of money for a lousy quality oven. Trying troubleshooting the problem but all result fails. This should be simple to fix. There is not much electronic that goes with this oven. Just switch, gas line, igniter & thermostat...what else is there.

Im enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. Theres a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

We built a new home 14 months ago and had Viking appliances put in it. But my Viking range has been broken for 12 of those 14 months. The repair guy would fix one thing and then something else would go bad or he would uncover something else that was already bad. They were out four times before somebody said, We dont ever do this, but we need to replace the range. So, I ended up getting an entirely new range. But theres not been one day that it hasnt been broken and a ticket was open. Also, if I make a call, it takes at least three weeks to get a response and somebody to work on it. At one point, I waited six weeks to get somebody to come. Thats not acceptable. Also, they are are saying, This part is stuck at.... I am so tired of all these ships because of COVID that are stuck in some foreign space station somewhere that nobody knows exists. But the product has been good once they give me the one thats working. I would buy Viking again because of the product. It was the follow-up that I have a problem with. A high-end company did a very big disservice to a good product because of how they acted post-failure.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

Last night our Viking oven decided to self ignite, which resulted in a 911 call (electrical fire). The oven was off, and had we not been in the house, or in bed, then the situation could have been much more serious. I contacted Viking directly (this morning) to report the incident, but I am not entirely convinced that Viking is really that concerned - in fact the response was somewhat casual. They were more concerned about whether the warranty was valid.A colleague of mine had a similar issue a few weeks ago - oven (a Viking) self ignited. Again, this resulted in a 911 call. I got the impression that Viking arent too concerned, however, I would like to use this review as a warning to other Viking users to check your oven - make sure you know how to isolate the gas and power to the appliance - make sure your smoke detectors are working - make sure you have a fire extinguisher and is rated for an electrical fire!

I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. Theyre not in-house so they had no clue and they didnt set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and IIm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and were not allowed to have gas. Ive had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven thats on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.

I had a full Viking kitchen in my former home but I had to get a refrigerator in a hurry because I was moving. But when I got my Viking Refrigerator last January, I had a problem with it immediately. The freezer door did not close completely so I had the serviceman come out because it looked like it was out of alignment. He said we just have to pull it this way or that so he realigned it. I left town for two weeks, came back and my freezer was so frozen up we could not open it. On one side, there was a tiny gap and all that air was getting in there.When I got back, I immediately called the repairman. He comes only to Tuscaloosa once a week so I had to wait a week. The serviceman came back and said, Youre gonna have to take everything out of your refrigerator. Turn the refrigerator off, let it thaw like an old-fashioned refrigerator, and then find a place to put all of it, then bring it back... So it was a terrible experience. He told me that it was something that happens with that refrigerator and that was a very lame excuse. Everything in my house is Viking and this is just something I have to accept? Thats not why I went with it. There was no repair done. He simply said that I needed to make sure that when the door closes, it is not caught one way or the other so that the air could not get in.But other than that, buying the refrigerator through a Viking dealer has been a wonderful experience. They were very nice trying to accommodate me. Also, my overall experience with the repairman has been excellent. He was great, very polite, very kind and he fixes what the problem is, but I was not satisfied with the fact that I just have to accept it. As far as that overall experience with owning a Viking refrigerator, its not good because I have this concern. Its just not a comfortable feeling. I even asked, Would they do something to replace it? He said, It would really take something big, and this is not something big. I told him that the inconvenience that I had to completely empty my refrigerator, turn it off, let it thaw out, and then put everything back in the freezer is not what I expect out of Viking.

We went to Coffmans and we were looking for a new stove. We chose between Wolf and Viking and we settled on Viking because they were top of the line and their unit came with a dishwasher. Its a very high-quality range and its working very well. We like its induction-type heating, the convection cooking for the oven, as well as its low-profile appearance. The dealer was very nice and cooperative. We werent told about the free dishwasher and he helped us get that. However, my wife is complaining about it not having a timer. For $7000, its a feature thats really needed. Its also a little noisy.