We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

I like the durability, functionality, and ease of use of Viking ranges. We went to a Pacific Sales store very close to us. And my wife and I loved the 8-burners. We bought a Viking range and a few other Vikings such as microwave, dishwasher, and the hood. However, Pacific Sales screwed up the sales and they were not knowledgeable at all. There were delays in the delivery, and then when they scheduled it to come, we had to call multiple times. At one time, they delivered it to the wrong address, too, and the credit card that they charged was another issue. So, Viking really should check to see how Pacific Sales sell because of the experience. We finally got our purchase and we installed it, and I have nothing but good things to say about the look, the layout, the design, and the functionality. I love the burners and I love to cook. If I want to put something, I get a good enough heat in there, and that stuff is very good. I also like the traditional knobs. With the other companies, you really have to guess which knob to turn which burner on. The Viking is designed so well. Im very pleased with it. And now Im dealing with the rebate, which Im dealing directly with Viking. I sent them all the receipts to work on my rebates and I havent heard anything back from them yet. Also, when I call for the customer support, there was a lack of knowledge. And then, the website is designed for us to register there and its not as friendly as I want it to be and even though, when I call customer support and asked them, they didn’t know. So, I still hadnt registered my products with them yet.

The fridge didnt work when it was installed and it took five months to replace it. The stove was installed in July and it got fixed today, on the 1st of December. Ive been working through the general contractor and hes been using a company called Jarvis who I would not let back in the house after today. It has taken til the 1st of December to get all the burners on the stove to work. Its just a disaster. If you give me a million pounds in cash and all free appliances, I wouldnt have Viking in the house. Ill never tell people to buy Viking.

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

Our Viking refrigerator was installed in the home that we purchased. We liked the look of it more than anything. I mostly did the purchase online then I made a telephone call and arranged everything ahead of time. That worked fine and then I went to the store to pay for it. I havent been using the refrigerator every day and Ive only been back there once or twice but it looks really nice and seems to work fine. I also like the idea that its a free standing one but it can be put in a space where it looks like its built in. Its sort of a poor mans built-in refrigerator. Viking isnt exactly that cheap but I like the way it works. The capacity is a little bit less than the single door refrigerator at our own house but its fine for us. The quality is pretty good too.

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Vikings customer service came out and took care of everything so everythings been wonderful.

We bought the top-line Viking refrigerator as well as Viking oven and microwave through Best Buy, and Best Buy has been horrible. The communication around the third party that Best Buy uses for installation has all been really poor, and getting my appliances installed was the worst thing ever. First, the built-in $9,000-refrigerator was installed incorrectly. The installers failed to put a kickplate on the bottom of this refrigerator and they probably threw it away. So we had to have someone come out and that took a while. We’re easygoing people and we’re not that tough to deal with. However, I bought that refrigerator in early June and to this day, I dont have the kickplate yet, so that has been frustrating.Best Buy has a customer service troubleshooter that was assigned to us. That person was really nice but has been lousy on follow-up so we called and left messages. When I finally got a hold of Best Buy’s case manager, he said that Best Buy was told that the manufacturer did not have the kickplate in stock. So I told them that I was gonna call Viking, which I should have done early on. When I called, I spoke with their customer service person who was great and a really nice lady too. I asked her about the kickplate that is missing and she said they had them in stock, which was what I anticipated the whole time. We havent heard anything back yet, but a company is supposed to call us. Still, Viking is a premium brand and they have been responsive to us and the experience with them has been great.

I bought 3 Viking appliances for $30,000. Big mistake! I have been so disappointed with them & wished I had read these comments before I purchased these expensive junk appliances. The fridge is only 5 years old and has leaked 3 times which resulted in 3 service calls with 1,000$ in repairs without warranty. Third time leaking & repairman said the motor is shut, the refrigerator coolant is low & thered ice buildup etc... Its a 3500 fix & I have no warranty. What a waste of money and everyones time. So pissed off since the fridge is built into our cabinetry. Fridge is turned off. Power off. Cant use it at all now cause it leaks. Poor landfill with all these damaged appliances. What a shame. Never again!

We had an oven fire over Christmas, and so we bought a new one from Viking. The oven fit and I had a hood already that was Viking, so it was just as simple as replacing what was there. I needed an oven fast, so I went online and found whoever was closest to me, who could bring it in and who had a good deal going on. I got it through Appliance Connection. I spoke to somebody about which one to get and they sorted it out. It was okay. But the installers were a little half-assed. Even so, the quality of the oven is good and solid. There was nothing wrong with it except one of the igniters wasnt working, but I fixed that myself. And there were a few loose parts on it when it came that needed to be sorted out. But Ive had one in the past, and its fine. Its better than most.

Everyone knows about Viking. I had a Wolf stove before for many years and I loved it. When I went to look at the stoves, I thought the Viking was just as good, it’s just without the red knobs. Ive had the Viking range for a few months now and so far, I think its excellent. I like that it has very precise and really good temperature control. However, when I was dealing with their customer service, I had a little bit of difficulty. I was on hold for a very long time before I finally got through to someone. He promised me that if I came back with the right serial number, he would replace the parts free. I hang up and got the serial number. Then, I was on hold a very, very long time again. I got a different person who told me that what the first rep said isnt true and I wont get the replacement part for free. But in the end, they worked it out.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

Vikings range is a great product for the price. Its quality is beautiful. I also like the look of it. Its six burners have been my favorite since I get a true heat and I do a lot of cooking.

Viking Refrigerator DDSB548SS - Bought the refrigerator on 2012. I live alone and am very careful with my things. All is working well except for the door shelves. These are made from plastic with a glass at front. Two months after the fridge was installed, the plastic on the door shelves started to crack and disintegrated into very small pieces. All broke within a year; theres four shelves in total. All are broken and cost about $250 a piece.

The home that I bought came with a Viking range. It cooks evenly and its quality is really good. Its a great product and it makes cooking enjoyable for me. Their customer service is also top-notch. I had a small issue and they took care of it quickly.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

We have a 40-inch wide Viking refrigerator. I got it through a deal wherein I had to spend a certain amount and when I did, we also got a dishwasher for free. So far, the new fridge has been fine.

I went into Ferguson looking for a 36-inch wide range that was a Wolf but they had that Viking Range model in there and they were trying to clear it out. The director of appliances of the whole chain was the one there and he went over everything. He explained the differences between the Wolf and the Viking then I called my wife who called the builder. It’s wider than what we planned out for the unit, but the builder said that if we wanted to do it, they would make it work. My wife came right over to look at it. She liked it and we ended up buying it on the spot right there. Then we had to buy the hood and the motor. It was a very good experience but we called in several months ago and they were supposed to send us the thermometer but we haven’t received it. Outside of that, it’s been a very good unit. We had the opportunity to use the Viking in summer and thoroughly enjoyed it. It works great for us.

My husband heard that Viking was the best kitchen appliances. We got the refrigerator and it the quality was fine. I would’ve liked it to be bigger but that was the one my husband ordered. It was an excellent experience overall.

We were looking for a 48-inch gas range and the two choices on the market from the decent ones were a Wolf and a Viking. So I did the whole digging and Viking had a better reputation in the past, but it still has a good one right now. The oven was the main seller and once we decided to get that, the rest of the appliances followed. I found Viking on Frederick’s Appliances on Amazon initially and I ended up buying all my Viking directly there. They had better prices than all the stores. We like them so much and the griddle is my favorite feature by far. Viking Ranges has really good quality. However, weve had some trouble with our smaller compartment in Viking. It doesn’t work perfectly sometimes and weve had technicians coming over but it’s mostly being blamed on the altitude. We’re at 7,000 ft. We hardly ever use it, so I haven’t called them back. But everything else works perfectly. All in all, Viking has great products and great service.

Here in Canada, the price is very steep (7500$ )thus expecting quality and long troublefree life. Well it was ok for 6 years then problems one after the other. The latest one is the Broil unit which costs more than 1000$ to replace. The other expensive repair was the left Induction unit which was 1500$ to replace and repair. I suppose the was a known problem with this since Viking agreed to replace the part but I had to pay for labour. Changed the oven door seal at 100$ also out of my pocket. It is a nice design works ok (not really more than others) but worst I have ever had. At that price it should have been really reliable. Before this I had standard ranges at around 1500$ and I gave them (2 different makes) to my kids many years ago and they are still working great with NO parts replaced whatsoever. I think my guess that paying more for quality really does stand. Is it worth paying much more just for the looks???

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances Ive ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

I had my Viking range and stove delivered and set up. I used the burners right away. They are fantastic, provide a HUGE amount of heat, are quiet, and easy to keep clean. The oven, which I would now rate a 5 out of 5, made a terrible grinding fan noise the first time I used it. Lakeview Appliance came out, their tech tightened a few things in the back, and it was quiet for 3 days. The horrendous noise came back, and this time we recorded the noise from several angles with my Wifes smartphone. This time when the tech came out, he listened to the recording, checked a few things on the back of the oven, and stated that he was ordering a new cooling fan. This did the trick! The oven is now quiet, powerful, and works like a charm! Overall I would rate the unit a 5 out of 5 now that it is fixed. It is a great looking unit, very professional in appearance, and the stainless surfaces are easy to keep clean.

I’ve seen Viking Ranges around, and Ive seen them evolve into a more sophisticated product than they were originally. They are robust, close to commercial in quality and performance, but have the benefit of being thoughtful of a residential home. They have convection, high heat, and different things one might want, like a broiler and a griddle, and you may or may not want it. And they have stood the test of time. I had a Garland for 25 years. It was commercial and rugged, but it didnt keep up.The reps were not knowledgeable at the store that I bought it at. But they were not unfriendly. I came prepared, having done my homework. And I felt a little rushed. But too bad for me, you have to have tough feelings. I had an insurance plan and something went wrong. And the insurance wasnt the easiest thing to work out. It was hard to get them and to get help. That was a little slippery.The irony of it all is my electrician rewired the kitchen and they had switched the neutral. The stove knew it, and was misbehaving, and we thought it was the stove. The people in Brooklyn who fixed it, top shelf. They could have told me anything. They diagnosed the truth. “You got the wrong polarity, fix it”. We fixed it, but the stove was never broken. That is more important to me than the sales people by a mile. Viking has excellent factory trained technicians. Love that.The reason I bought the Viking was it has a smart sensor. If the flame went out, it knew, and it lighted it. I was stunned at that. It may have been around a long time, but I didnt know about it. So it has everything I’ve seen in lots of places, but it has a smart technology that is lifesaving. It’s fantastic. The caveat is weve had it a few years. The quality is good, and the performance is excellent. We rattle the doors, turn the knobs and spill things just like anybody else. And so far, its just humming along. I would recommend that stove in a heartbeat. And this is a person who had a Garland for a long time.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

Im in the culinary industry and I always knew that I wanted a more professional series. I knew Viking was a good way to go because they have a great reputation. I like my Viking range and Ive been happy with it. It has a better coverage on the burners which I love. They burn higher more than the average range. My water boils faster and food cooks faster. We had a few bumps in the beginning but Im okay now. I also had a good experience with their dealer. They were professional and had good knowledge of the products. When I had issues, they were pretty very responsive and directed me to the right places.

It took me almost a year for Viking to come back out with the right technician to fix the refrigeration and ice maker problems of their built-in refrigerator. I went through five different times and until to the point that I threatened them that they will get my lawyer to call and try to get a brand-new refrigerator. Finally, they came back out with a different technician to get it right.

The control panel for our double wall mounted Viking range went out two months ago. Since then we have been trying to get it fixed. After a delay of 7 weeks, the part came. The part was defective and we have heard nothing since. I have twice talked to Albert Lee sales people about the company and the miserable record they have for repair. They said they were aware but will continue to sell Viking. When I asked about warning people I got no reply. The repair people are slow but are at the mercy of the company who bought Viking. Mr Selim Bassoul is the culprit at this company Middleby. They bought Viking and immediately the problems started. They closed the Distribution company in Washington and moved all parts supply to California. They bill themselves as the supplier for the entire Southwest. When I tried to explain to the parts tech about my problems, he curtly told me to be quiet and to move ahead. He didnt seem to care what the customers were going through. Its really too bad as they were a great company. Now they are the worst. Stay away at all costs from them and the people who support them.

Vikings reputation is certainly solid, and from looking at their reputation and their reviews, I thought that they might be the best one. I bought a Viking range from Nebraska Furniture Mart in Des Moines, Iowa six months ago. But it took a while before we got it as we waited for the installation. The installers did a good job though. We also had an issue with the unit but that was because we didnt read the directions as well as we shouldve had. We didnt clean the unit up first and we had a smelly oven. But they sorted it out for us and our interaction with the customer service team was good. That aside, the quality is excellent and overall, the Viking range performs much better than our previous one. Id certainly tell others to check Viking out.

The oven does not work on my Viking and I have made several attempts to contact the service department at Viking. No luck. I have decided Vikings are for looks and not for use.I bought another brand. I am so disappointed because I live near their home office and like to buy local.

We moved into our new house less than 4 years ago. All our appliances were brand new from Viking. We had issues from the very beginning with a dishwasher that did not work, range and now the freezer and refrigerator broke. My husband called for service earlier this week but nobody could come until Wednesday next week. Tonight we had to throw out everything from the freezer and refrigerator. I regret that we bought these expensive Viking appliances. I don’t recommend the Viking products due to high price, poor quality and service.

I have had a Series 3 gas range for less than 2 years & have had nothing but problems with the oven. When I first got it, it sounded like it was sucking air. The temp is always 25-50 degrees lower than the temp dial indicated. I ran the self-clean cycle twice & both times the door wouldnt unlock after the oven cooled down. I have had parts replaced multiple times. Most recently the main control panel was replaced so I figured all would work fine but it is worse than before. Now the oven lights, the fan comes on, the light to indicate the clean cycle is finished comes on (I wasnt running a clean cycle), the fan turns off & the oven shuts off so now I have no functioning oven at all.When I called for service it would take at least 10 days for the tech to come out... Guess they only have 1 service guy. Finally heard from Viking who said they will replace my range but the replacement range is a downgrade (does not have the self-clean feature). That is not acceptable so theyll give me store credit. The dealer has nothing available in black, w/ self-clean option in the same price range as the Viking. So if I get a different brand & dont use all of the store credit, I forfeit the unused amount. That is not acceptable. The dealer has an I dont care attitude.I have told both the dealer & Viking that at this point I will only be happy with a refund. Talked to Lindy at Viking on 10/24 & had no response w/in 24 hours so called again on 10/26. Got the impression she had done nothing about my request. She told me shed call me on 10/27 in the morning but I have had no call back. I called Viking & was told a VP has to review and they will get back to me hopefully within the hour or tomorrow morning. Unbelievable that a company with their reputation would be so difficult to work with. Their product stinks! Their response time stinks! Their attitude stinks! I will never recommend Viking to anybody.

I bought my Viking refrigerator about two months ago. We remodeled our kitchen and I just put it in about three weeks ago. I haven’t had good luck with it so far. The door doesnt close and they haven’t fixed it yet since I bought it. They came out and looked at it and they said they had to order parts, and they said they’ll get back to me in a week or two. I was on hold for over six hours one day, trying to get a hold of them. Once we got through, there were a lot of problems. We had to do a lot of it online and then they wanted pictures of the serial number ‘cause they didn’t believe us. Its been a terrible experience.

Viking Range Corporation should have a class action lawsuit. Their ranges have the worst performance in the appliance field. $780 was the last bill to get it up and running. Igniters, warped heat shield, non-working broiler, junk falling off, doesnt come to temperature for 39 minutes. We keep paying to get it maintained. Viking does not return call. Law suit, I say.

Purchased Viking model: DFBB 363L bottom freezer on 12/20/2006. First problem in 2006 freezer door falling down. Next problem leak. Installed new drain pan $255.00. Not cooling motherboard 2013 - $470.35; Stopped working 2013 - $105.00; Currently, will not defrost. We have been without freezer a total of eleven weeks since purchase. We were without refrigerator and freezer for over six weeks in 2013. This is an inferior product and should have been replaced.

Im patient (since 1994) but Im also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it’s hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.

I had a Whirlpool gas range before but Ive been hearing for years that Viking Ranges were top-of-the-line. I like to cook and I had a portrait of me sitting on a Viking range done several years ago. I said to the artist that someday, Im going to have a Viking range and now I have one. I had the one with six burners on top and its wonderful. Also, the quality is pretty phenomenal. I didnt mind my Whirlpool range but it does not compare. I love my Viking range.

When I did my home over, I put in two huge Sub-Zeros, two huge, nice Vikings, Viking microwaves and everything. I was very happy except one of my Viking ovens was having issues from the beginning. I ended up having to put a few thousand dollars into it. I almost had a fire issue and it was just time to go. I wanted a new range. My husband said that they’re expensive and he’d get it for me. When it was my birthday, he asked me if I wanted a range or jewelry. I got a Viking range.The first time I turned it on, the convection broiler wasn’t working. Every time I turned the oven on, it sounded like there was a train in the house for two hours while the stuff was cooking. It was just this loud, loud noise. I called right away for service. They sent someone down and he said he was gonna change a part. I told him I was not ready to change any parts. The last time I started changing parts, the oven broke on me. If I bought a refurbished piece, I have no problem for changing parts, but when I bought a brand new piece, I don’t wanna have to start dealing right away with parts that are changing. It was just not fair.He started telling me, “Yeah, whatever.” When they came down again for service, he told me three new parts have to be changed. I called the company where I bought the stove from and told them, I don’t want this range. And if it means paying more and getting a different model, I would like to do that. First they started telling me, “Maybe don’t take a Viking.” I said, “Yeah, but my other appliances are Viking. I want it to match. I’m ready to pay extra to get a higher model. I don’t care, but I don’t want this piece in my home. It’s causing problems. It could cause a fire. I don’t want it.”I could barely walk as I just had a knee replacement. And this is what I’m doing in order to recover. I’m worrying that if the thing goes up in flames, I won’t be able to get out of my house. And altogether, I’m so pissed because this was my gift. I would’ve bought a refurbished piece. I put a brand new piece from day one. I called them before 30 days. I want it out and I want a new piece in my home. Even the people I bought it from at Drimmers said, “We’re calling, and we understand, and we see that you have bought, in the past, Vikings. We understand that you’re not trying anything. Let them take it back.” They were calling for me also and were not getting through to anyone. Vikings didn’t call them back.I called Viking directly. They asked me why was I calling and not the person I bought it from. I said, “Because when they called, you guys told them that there’s nothing you could do. What does that mean, there’s nothing you could do? I bought a brand new piece.” I told them I would like to speak to the manager directly. They said she was not in and someone would call me back within the next 48 hours. I did not receive a call back even. I had to call back again to find out what was going on. Before I purchased my piece now, I would’ve recommended them, and that’s why I was purchasing it again. But right now, I wouldn’t recommend it just because I don’t know if I would want any of my friends to go through what I’m going through now. I’m very, very upset. Im very dissatisfied.

I like the refrigerator but the doors and the freezer door are damaged. I had the company that Viking uses come out May 4th. I called them and they still do not have a time on when the refrigerator door and the freezer door will be replaced. Also, the bottom part of the stove was damaged. So, Im not pleased. I did not expect products of that quality and cost to arrive damaged. The other issue I have is that their plastic covering is horrendous to come off. They need to do something better about that especially when people have issues with their hands. I still have plastic on it, in the corners and underneath. People should not accept the refrigerator unless its totally perfect and they have to take all the plastic off to make sure it was perfect.

Over the years, Ive seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, its not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The ranges door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

Our house was under construction for two months so I didnt get to use it for two months after it was delivered. When I first used it, the switch was not working and did not light up the fire. I still have to call in to Viking for repair. But the exterior of the range looks great and the quality has been good so far.

We bought a Viking refrigerator 15 years ago. We purchased a new refrigerator to replace one that wasnt working anymore. We had no choice but to buy another Viking because we invested in cabinetry and it’s the only thing that would fit. However, it doesnt fit even if the specs said it would. It was a disappointment. The current model is two inches deeper than the original side by side that fit in the 24-inch cabinet. Viking would not take it back but the appliance company would, but we had looked at other side-by-side models. We would have had to use a stainless and our panel wouldn’t fit. In addition, nobody makes a counter depth refrigerator anymore. Wed have to invest in the columns to do that, and they’re significantly more expensive. We’re stuck with the Viking refrigerator. Also, they gave us a deal and we had gotten a dishwasher for free that came along with the refrigerator. Vikings specs need to be more accurate in terms of calling something counter depth when it’s really not counter depth. The refrigerator freezes things on the top shelf. Then we had a hinge problem. We had people out of here twice to fix the hinges. The door is also extremely heavy and has a metal compartment on the door. And it’s much heavier than the other unit. Although its a great refrigerator, I’m not enamored with Viking products. I also own a second Viking, a 36 inch with a lower freezer, which is still working after 15 years.

My stove didn’t work very well on Thanksgiving. We leave the bird cooking in the oven and weve put a timer. But when we go check it, the oven was off. We turn it back on and it lights on. And then when we go back to check, it was off again. That happened three times. But I have no complaints over their services. Overall, Id still recommend Viking.

I purchased close to $30,000 of Viking appliances. I bought two under cabinet refrigerators, wine coolers, a cooktop, a built-in microwave, and built-in oven, but never had a problem with them. The main problem was the refrigerator as it constantly broke down. We were very dissatisfied with it. We had to contact their technician three times to come out and fix the problem. But their repair guys were always good. They came with the knowledge of what the problem is and they fixed it. We also had a very bad experience with their dealer Pacific Sales at Best Buy in San Jose. They kept blowing me off even if I purchased extended warranty. They told me I have to contact Viking directly. Why did they sell me the extended warranty if they will not cover the problem?

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

I would like to hear from others who have had a Viking refrigerator door fall off. This just happened and nearly killed my child. Thank you.

Consumers BEWARE. Viking products are overrated and no better than buying a cheap brand. We purchased a Viking Built-in Microwave Hood (VMOR506) and Viking Range (model # VDER5304BSS), installed November 6, 2018. After just TWO weeks use (Nov 22), the microwave and vent QUIT WORKING. Finally SIX weeks later (Jan 2, 2019) the microwave was repaired. The range also needed repair... but lucky us... that was just the external decorative lighting. Throughout the process, the Viking Customer Service has not been helpful. We are told company policy is NO replacement unless the product breaks down consistently and that we should view the repaired product as a NEW microwave. The Viking message is simple: we sell you a defective product and made our profit. Meanwhile you get to wait 6 weeks for the repair (no microwave, no vent, no convection oven) and hope that the repair indeed makes it like new. And if it fails again after the one year warranty is up...well thats the consumers problem.

I was familiar with the Viking brand and it felt that I like the quality better than the alternative brand. The only problem is that its supposed to be fixed. The knobs that turn the gas on and off don’t pop out as they should. Some of them are maybe defective and even the ones that appear to work well really aren’t very good. The other day I was walking by it and I had a shoulder bag and it swung and just bumped against the range. And the gas went on full blast and flames were coming up about a few inches. So it literally turned on the whole stove by just swinging against it, which is concerning for everyone. I’ve never experienced that with the other range before so I would definitely redesign that system to be safer.

My sister had a Viking refrigerator and I got myself one but I have had nothing but issues. Something happened right away to the first unit I received. I fought with Viking for over a year and a half about it. They kept having repair people come in to fix stuff but nothing worked. I had to buy a new unit that they supposedly gave me a 50% discount on. Then, when the unit got in, it was dented. It took them four months to reorder and fix the part. Then, the icemaker didn’t work, and I lived without that, on a brand-new fridge for another four months. Where I live, there is only one company that could fix a Viking. They don’t have enough people and that meant that every time they order something, it took weeks to get somebody out here. That company doesnt have the workers involved. Theres not enough support or backup people that can fix these things and nobody thinks about that. When you buy a product, the service department has to come from another state to fix it. Then, if that company wasn’t good, you’re stuck at their mercy. They keep taking their time and they don’t know what they’re doing. So, I’m not happy at all. I would never buy another.

We purchased a new Viking all refrigeration unit and it has been nothing but trouble. Ice forms on the back wall and around the fan unit. The fan started to make a terrible noise because it was hitting the ice. Hadco (the Viking rep in Florida) has sent repairmen a number of times, but the issue is still not solved. It appears to me to be an engineering problem as there is no positive seal when the door closes. This would allow humidity to build up inside the unit. We have used Sub Zero before, but the Viking unit appeared to be better designed - it is not. I am in the process of trying to arrange for a replacement refrigerator.

We ran into the Viking Refrigerator and it was on sale. Plus, we liked it and it was counter depth, which was what we were looking for. Its quality is good. I like that it’s tall enough so that you can place the wine bottles right on the door where you can move the shelves. And I like the compartment for the wine bottles too. However, you cannot open one of the drawers without opening up both doors. We thought we needed some repairs a while back. When we came back, it wouldn’t make any ice. We replaced the filter and it seemed to work, but it has been taking too long to make ice.

Viking VDB451. Nothing but problems since purchase installed October 2012. Unit would not run on a GFCI breaker, had the technician out several time then called the factory and they said take it off GFCI breaker. Viking was out again for a blower issue. Now the dishwasher will not complete any of the cycles. After 3 years of use the technician is blaming a 30 discharge extension that was installed back in 2012. Will never buy another Viking product again. I have 8 repair receipts between diagnosing and ordering parts.

I like Viking Ranges look but the glass in the oven range door is loose so whenever you clean it, it slides. And I uncovered that one of the burners is actually shaped differently than the other five. I’ve emailed Viking support about it a week or so ago and I haven’t heard back from them yet. I was really just going for the pure industrial range. With the Wolf, we didn’t like the big red handles. I know they offered us black. The Jenn-Air, I didn’t like that it had a digital clock on it. I just wanted that basic, industrial look. And that’s essentially why we ended up with the Viking. I would assume that the Wolf and the Jenn-Air probably have better features. And from what I read online, they don’t have many company issues in the past. But the look drove everything, unfortunately.Also, their dealer always had to contact the Viking sales rep but hes very slow to reply and promised things that never happened. He said he did stuff when he didn’t. It was all pushed back. Id suggest a new sales rep from Viking. From what I’ve also heard, there are not very many companies that service Viking. They were having to call a company out of Illinois, which kept saying that they were scheduled and coming and would never show. And then, they finally found Mr. Appliance based out of Indianapolis that had an employee that used to work for Viking that now works for them. So, they are indeed servicing Viking equipment now. My range is over a year old, so I don’t think I’m under any type of warranty. I did speak to a Viking rep on the phone about the burner. And I don’t know if she was saying that she was going to send somebody to put one in, or if they were just going to send me the part and I had to figure out what to do with it from there. So, I’m not really sure how all that works. I’d probably need to read that warranty a little bit longer. I know there’s a five-year on different types of parts and a one year on something else. So, hopefully, that’s obviously covered since it’s a manufacturers defect that they put the wrong burner on. The burner cap has little legs on the side of it. The burner is rounded at the top. It doesn’t have a lid like all the other five so the cap doesn’t stay put. You’re not really ever touching it, but whenever you pull it off to clean it, you just to have to position it where it sits. I love the way that they look but they were just a lot of trouble.

48 Side-by-Side Refrigerator AND VICU165 - 36 wide cooktop - To say Ive been disappointed in Viking products is an understatement. When we began building our house we wanted a great kitchen. We chose Viking professional products. We purchased them about a year or so before we actually installed and moved into our home. Within the first 3 months our water dispenser in the door of the fridge/freezer froze over and completely quit working. We had a repairman come out... it worked for about 3 more months and we have not had water in the door since because we couldnt get anyone out to repair. Within 8 months the drawers in my fridge began cracking... nope, sorry, you have to pay astronomical prices to have those replaced. Within the first 2 years one of the shelves in the door came crashing down when we opened the door. Again, nope, sorry, thats your problem attitude from customer service.Now, our cooktop is horrible. We have the 36 all induction with 6 burners. We NEVER had all 6 working at one time. We call a Viking, get a repairman out... it works for about 2 weeks. Then we are back to 5. Slowly but surely others started going out. We call, we email, we call some more and finally get someone out there. He needs parts. Hes going to order then come back. No, we never hear from him again. We start calling, emailing, calling again. They send another guy out... he needs some parts. Meanwhile, all of this is taking literally years between the calling and emailing. The burners never get fixed. The last time they sent out a repairman, he again did not return. We called again and were greeted with a sorry, your warranty has expired, it will cost you an insane amount to repair. Right now, we are down to 1 burner that sometimes works and sometimes doesnt. I will NEVER purchase Viking again nor will I EVER recommend their products. Pitiful customer service.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

My stove had a manufacturing defect and failed to work properly from the outset. The oven would not hold a temperature and could not be calibrated. It took weeks and many, many phone calls and threats to get it repaired. After many requests and escalation to Viking customer relations, Viking finally agreed to send the necessary part by overnight mail. However, they did not make good on this promise. The part did not arrive for another week. We were exceedingly unhappy with the initial defect and with the very poor customer service. We are long-time Viking customers and would think hard before buying another Viking stove.

I got my Viking Refrigerator when I bought the house one year ago and the fridge was awesome. But then a drawer came out and I couldnt get it back in. I spent five hours trying to get that back together. Even my husband tried and he couldn’t do it, then other pieces were falling out. I tried to hold it up with water bottles at one time. I called Viking and someone is coming to fix it tomorrow free of charge. They ordered all new replacement parts. Still, the Viking fridge is an excellent product. I like the door alarm too. If you don’t get it shut, it beeps.

We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag. Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.

I like that the Viking ranges construction and the reports that I’ve seen about it, and being six burners with an extra-large oven made it a perfect match for the kitchen. The craftsmanship of the range that I got is beautiful and everything is enclosed. It has the proper sparkers to hook up the gas and the electric. And the burners are fantastic but Viking really did a great job on the engineering of the simmer. It’s beautiful. And I like that I can take the knobs off and wash them. Theyre metal and looks like they’re gonna be there for a long time.I bought my Viking range through ABT Electronics in Chicago. And the packaging was perfect and it came perfectly protected. Their giveaway, the Viking dishwasher, also helped me with the purchase and further rebates in another order is always a nice thing to have. All in all, the Viking range is a great product. And from what I’ve seen, it is really nicely engineered with all heavy cast iron components and burners, the knobs, and the interior enforcement. I haven’t seen a product that’s like this yet and the simmer is adjustable and its really nice that I can put it up or down. The range sits off the floor, too, so I can sweep underneath.

We bought a $9,000 refrigerator from Viking two years ago and we experienced some problems with it during Labor Day weekend. The freezer would work but the refrigerator part wouldn’t get cold. It was frustrating because we called the repair service but they didn’t have any record of us. So, we had to fax them the bill of sale and they said it would take three or four days for us to get into their system which was unacceptable because we had no refrigerator.I called them on a Wednesday and they arranged for someone to come out. But they were tied up Thursday, Friday and the holiday, plus they didn’t work Saturday or Monday, so it was Tuesday when they came out. They looked around and found that there was a part that was supposed to be attached to a cooling conduit and it wasn’t. Apparently, they didn’t do it in the factory. So, their reps put a new part and left. Two days later, the refrigerator still wouldn’t get cold. I called the guy again and he came out a day later and found out that the fan in the refrigerator part wasn’t working. He replaced the fan but the refrigerator part still did not get cold. So, we had to call him the third time. This time, he discovered that the conduit in the freezer was freezing up. They ordered the parts and it was going to be four days more before it came in. We were out of a refrigerator for a month and it was inconvenient. Finally, he put heaters in the conduit which they probably should have done in the factory when they made the refrigerator. It’s working fine now but I’m a little concerned now to be having all these problems. Fortunately, it was under warranty. But if something happens in another year when the refrigerators out of warranty, its on me. Those parts that they were putting in were quite expensive. Viking should’ve anticipated some of these problems. When you manufacture a refrigerator that costs that much money, you expect it to be working fine. I have an old refrigerator in my pool house that’s 30 years but still working perfectly and I paid $150 for it several years ago.

I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.

Im sitting here frustrated and angry as my Viking refrigerator has done the same thing as the person who reviewed before me. As of the other day I heard a grinding noise and now my food was all thawed in the freezer and my refrigerator does not seem to be cold. I cant tell you the amount of times this refrigerator (in fact my VIKING trash compactor, gas cooktop and refrigerator) have been serviced over the years. I would never purchase another VIKING appliance based on my experience. I know the repair folks are happy for the business but each time they come out I cringe as VIKING repair parts are as outrageously priced as their appliances!

Our order, which was installed in Dec. 2016, included a 7 series propane cook top, 5 series oven, 3 series upgrade dish washer, 48 side by side refrigerator, and 950 cfm downdraft vent system. The washer has been the most disappointing appliance of the lot. It has less capacity inside than our previous Kenmore washer and weve had to replace the racks due to a binding problem. There is also an intermittent problem with the control panel on the washer. On the cook top, the small burner does not light reliably and the design of the cook top makes cleanup a real chore after every use. The performance of the cook top, oven, and refrigerator is great other than the problems mentioned.

Beware of purchasing Viking Appliances!!! We purchased a Viking Range, double oven and beverage from Macon Appliance Store in Franklin, NC and spent almost $18,000 only to find out that Viking only carries a 2 year warranty. We had Blossom Gas come out to inspect our gas and they discovered there was a leak coming from the gas range. We contacted Macon Appliance and a repairman contacted us and set up a service call. It was discovered that the gas range had a gas leak and parts were ordered. On 10/31/19 the serviceman returned with the parts to repair our gas range. It was at this time that he informed us that we owed $670.00 because the 2 yr warranty had expired. Needless to say I was livid as what company sells such expensive appliances with a 2 yr warranty. The appliances were delivered in Aug 2017 but our home was not completed until the later part of September. I have also read other reviews from customers that had the same problem with a gas leak so this is obviously a problem with Viking gas ranges yet your company wants to gauge customers that are paying high prices for these appliances with a warranty that is worth nothing. Even Lowe’s, Home Depot and other companies offer a 5 yr warranty and much better service. I will NEVER purchase another Viking appliance again and will ensure that I let people know about the terrible quality of service that Viking provides. It is a shame that a company like yours takes people for their money. I contacted your customer service to report this only to speak with a representative that was rude. I asked her to have a supervisor contact me and I never received a callback. I am also contacting the BBB to report this matter!

We own a built-in Viking refrigerator that was manufactured in 2013. Over the past year, its plastic bins have started to disintegrate spontaneously. Nothing was abused or overstuffed. So far the following have fallen apart: (1) The pull for the ice drawer. (2) Three bins in the refrigerator door. (3) All bins in the freezer door, although two have lost pieces but the damaged bins havent yet fallen out. (4) The clear front of the deli drawer has cracked. (5) The clear top of the chiller drawer at the bottom of the refrigerator has fallen off.Obviously without the bins the refrigerator is nearly useless, unless one uses only its floor, and the wire shelves in the freezer which appear to have survived. Viking quoted a replacement cost for all these plastic items that would run more than $2000. To put this in perspective, a month ago I paid $650 for the 21 cu-ft GE refrigerator in my garage. I had to buy it partly because the Viking could hold less and less.We called Viking and were told that the refrigerator is out of warranty. When I asked the rep if he had ever heard of all the plastic disintegrating 6-7 years into the life of the unit, he said he had. When I asked if this was typical, he said it wasnt. When I suggested that our unit may have been manufactured with a bad batch of plastic and that Viking should take some responsibility to replace it, he said that they will not.In the past I have used a Kitchenaid built-in, GE, Whirlpool, Amana. In the early years I even bought used refrigerators from previous homeowners or used old ones in rental houses. Never have I seen bins crack and disintegrate as if this were timed to bring in another injection of revenue to Viking 6 to 7 years after the sale. Viking is not a low-cost brand that is trimming pennies on their product to lower the sale price; they position themselves as a high-end luxury brand. Whatever happened to reliability, durability, and pride in the brand?

I had a Viking in the home I purchased and based on the existing refrigerator I had, they offered me a discount to stay with them. The older refrigerator was not very good at all. The models that were manufactured between 2001 and 2007 were total crap. And they knew there were problems. The owners had significant repairs and costs. I had issues with the thermostat, compressor, evaporator, and hardware falling off. The evaporator was 1,500 bucks to replace and Ive done that twice. When it came down for replacement, Viking offered us a 40% discount to stay with them and give their product another chance. So far, Im very pleased with the new refrigerator. Their representatives were very helpful and I like the people from Middleby. Ive had a very good experience with Viking.

I need someone to come and look at my Viking refrigerator ‘cause a couple of buttons outside are not working. The temperature management is not working. I can’t adjust it. But I like the style of the refrigerator and the way it looks. The lighting is pretty cool too.

When my range came there were some scratches on it and we’re having issues on getting a new one out. They keep saying they’re gonna order in the part, which they do. But then the part looks worse than the range when it was delivered. I wish they could package it differently, so that when it comes it’s better off. I tried calling Viking’s 1-800 number but they weren’t very helpful with it. The only person that’s helpful is the appliance guy that comes in and he’s been ordering the parts.

I like the looks of the Viking Ranges and chose to buy one. The quality has been good and Im very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.

Viking Refrigerators could pack a little bit better. When we pulled it out of the box, there were one or two dents on the front of the fridge that happened when it was getting taken down off of the warehouse and shipped. Also, it makes a little bit more noise than a conventional refrigerator but I’m assuming that’s because of the size of it and the inner workings. Whenever we noticed that it was running a little bit louder than we thought it would, we would call them to come out, look at it, and make sure there was nothing wrong with the fans or anything like that. And it was super easy getting somebody out. Overall, the quality of the refrigeration has been pretty decent. It has sturdier build quality, the doors close better, and the drawers inside of it slide better.

Its a tough year because we bought the Viking range during COVID. We bought it last October but we couldnt get it until February or March. It was the same with our SubZero refrigerator. Its just the way it was last year. Our contractor put the range in and the ease of install was fine. They did the kitchen remodel and then, we redid counters and cabinets. The range heats up fast and even, and the stove and the burners work well. But the grates started showing wear. There are dings in it, like you dropped something on the grates or theyre torn off, and we hardly use it. The quality is not standing up to the price we paid for it. One thing I would like to have known is to burn it up before you try to cook something in it. I should have read the directions. We set off the smoke detectors. A sticker on the window might be a good idea. My wife had surgery and we had someone come to help my wife, and she was the one who used the oven first. The burners were easy to use. I had gas for the last 30 years so it was not hard so we didnt think about reading the instructions. We read them after we almost had the fire department called. Fortunately, we have good ventilation in the house and we have a Viking hood but that was what was expensive.

In 2006 I purchased a 36 4 burner with griddle range, the under counter dishwasher, the large Viking fridge and outdoor pit - all Viking. I strongly recommend staying away from all Viking appliances. I have been dissatisfied with every single one of these appliances! They are very expensive and I am now on a first name basis with my repairman. When I attempted to contact Viking, their customer service was beyond inept. They never ever returned my phone calls and when I reported this to the BBB, I finally got a response. After a long discussion, I was supposed to get a return phone call. Well 3 months went by, then 6, then 12. I reported it to the BBB again. So lo and behold, I got a phone call. Nothing was done. There was excuse after excuse. Regardless of money, there are better alternatives to Viking. Talk to your local appliance repair company and they will tell you who to look at and who to avoid. I promise that they will not recommend Viking. Proceed with caution.

We still have the Viking range in our house in California. We really like it so we ended up buying Viking for all of our appliances. We have the oven, the fridge, the dishwasher and the microwave. My father and mother bought the range and they came back happy besides spending almost $20,000 on the appliances. The range was bought a couple of months ago and then we set it up two weeks ago and just tested it. I love the overall quality of the range. It is very good and I feel like it is more commercial than household because everything is so big though not as big in the inside. But other than that, it is perfect and it cooks everything faster. I would recommend it.

Viking is a high-end appliance which was in the price range that I wanted to spend on. So I spent $10,000 on a Viking refrigerator. However, its ice machine had not been working and Ive had to have it repaired three times in six months which doesnt make me happy though I didnt have to pay for the repairs. But I love the refrigerators look and quality, and its got beautiful lighting. Shelving is more than enough for me and my husband though it wasnt as big as I thought it was. I also had a wonderful time with the Viking dealer and they were absolutely helpful throughout that process of having to come fix it. It was an amenable experience.

The ice cube crusher/cube maker has broken twice. The first time it was still under warranty but it took over a month for the company to send a repairman. The second time that the ice crusher/cube maker broke, it was just out of warranty. The very rude Viking phone representative said that the part (ice cube tray with auger) was back ordered for over 3 months due to the faulty design of the unit noting that the plastic parts keep breaking. The cost of this plastic until was ~$450.00!!! We reinstalled it and it still doesnt work. What a piece of **. I would never recommend purchasing this professional refrigerator/freezer. DO NOT PURCHASE!!!

Our Viking Range is beautiful and it cooks very well. It actually cooks quicker than my former range. It looks very nice to the eye and thats really why we chose our specific model. However, our door isnt level. The right side of the door sticks out further than the left side. So, the light is often on.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

I purchased this induction range ~4 years ago and have already had to make several very expensive repairs. I purchased Viking because I thought I would be getting a high-quality appliance and didnt expect to have to make ~$1000 in repairs in such a new appliance. The oven takes over 40 minutes to heat up to 350 degrees and does not heat/cook reliably. Very disappointing!

I buy design magazines and Ive always liked Viking. I liked its look and the efficiency, and Ive always thought Viking lasts longer so I definitely had the idea in my mind that it was a step above Thermador. I bought it four months ago but I bought it in Kentucky and I live in Utah, so it was in transit. I just registered it and Ive had it for more than a month. I bought it mainly for exterior and the tray storage feature that could store big platters and cakes. But I ended up liking the LED feature on the inside without knowing I picked it for that. I was surprised how cool the LED lights were. When the fridge was put in initially, the circuit board had a little wire popped out and it wasn’t turning on. I thought it was going to be a big fix. The compressor worked but it wasn’t getting cold and I sent the crew away without final install because I had my house under construction back then. A man came out to repair the fridge and now its all good. Everything has been great.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

My brother bought a Viking range. His wife is a really great cook and they loved the range. We had a range that worked off one of those panels and it broke down so we had to replace it twice. We wanted to get something that was totally manual and looked sturdy. the Viking range looked like the real thing. And it was a special with the dishwasher. We needed one of those so it all kind of worked out together. The qualitys great and its a real pleasure. I like the grill on top and you can slide everything across.However, I would never go back to the Viking dealer, P.C. Richards, again. Their guys came and I made the mistake of letting them install the unit instead of calling the plumber. They wound up cutting the heat shield at the back of the stove and they had to replace it. It was two weeks of back and forth and it wasn’t fun. That aside, we talked to Viking Ranges and they gave us a list of dealers since we wanted to get their runners. Our kitchen countertop is Butcher Block and the stove is sitting in the middle of the Butcher Block. I like the same stainless steel edging that I could put on the Butcher Block that would be alongside the side of the stove, like an angle iron. It would be attached between the countertop and the stove.

I had purchased a Wolf 30 gas range but the infrared broiler was not as good as 16 year old Viking gas range. Wolf is a very reputable and reliable company and took back the range that I had for a few months and returned my money (a first class outfit). So I purchased a new Viking range and am thrilled with some of the new features. The shelves in the oven roll out and one burner has more BTUs than the rest for big jobs. Also the infrared oven is excellent and the top is now sealed so liquid does not drip down into the guts of the oven and rust it out like the old one. The company is not as generous as Wolf and made me purchase a new set of knobs with the color of my choice (black) for better visibility and would not take back the silver ones as an exchange.

I had a Sub-Zero for 23 years and it broke. I always knew about the Viking Ranges but never knew about the refrigeration. When I went to replace it, I had to get something with the same size so I decided to go with the Viking this time instead of Sub-Zero. Viking had everything that I liked about the Sub-Zero. I liked the freezer on the bottom, the drawers, the style, stainless steel, and the three-year warranty. I liked the look of it and it fits perfectly. I like everything about the lighting inside, too. Its awesome. I’ve only had it for a few weeks, but so far everything’s good. My refrigerator didnt come with a kickplate and I am still waiting for it. I’m hoping that it will come soon. It’s been a few weeks and everythings been fine. I love it and everybody who comes in loves it. I think it’s great. It meets all my expectations.

The first refrigerator broke down after 4 years of repairs. I hope the newly replace will last longer than 4 years. I am giving it a three star because of the first refrigerator broke down but was replaced with a new fridge, but the whole process took forever.

Just purchased a Viking refrigerator on Dec 15th 2018 and already have had to call for service. The very loud popping sound is annoying. The repairman couldnt do anything about it because it didnt make the noise while he was here (needs to know exactly where is coming from before he can make a diagnosis). I will continue to call until the problem is fix. After reading some of the reviews it looks like other problem. Does anyone know if theres a lemon law on refrigerators?

Same problems as everyone else, except after enduring a long wait period for the door recall repair and having to defrost my freezer once a week, my fridge door fell on me tonight. My water damaged floor is dented and scraped. My wall is damaged and my hand and back are killing me. Someone, PLEASE let me know who is organizing a lawsuit... I cannot believe this brand is still in existence. What a piece of crap!

I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. Its solid and it cooks good so we got a new one. The Viking dealer was very nice. However, were having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. Ive got Vikings reply and was told that they were still waiting for the new parts.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

Ive had Viking products before and I heard about the Viking refrigerator from friends and people whove had Viking appliances. My son-in-law works for a company thats owned by Viking, so I got the friends-and-family deal, and it was a great deal. I like the French doors. In fact, this is the only slide-in refrigerator that Viking makes, and it was perfect for my kitchen thats relatively small. I just couldnt justify going up to a commercial grade refrigerator with a small kitchen. I also love the components of the freezer units. There are different areas where I can freeze things. Its very compact and efficient.I had a few questions regarding the refrigerator and the rep pointed out how to do the adjustments. I had called the Viking headquarters in Tennessee and asked for a hard copy version of the manual, even though its available online, but I never received it. Thats an oversight on their part, but I should just go ahead and print out the manual off of the internet. But other than that, Im very happy with the refrigerator. Its great. Its perfect for my needs and its a good-looking refrigerator, too.

We have owned many Viking appliances over the years. Our most recent purchases have been a $5,000.00 freestanding gas range (VGSC530-4B) with 2 safety recall problems. Very inconvenient and required 2 days of my time to coordinate service people and repairs. Second, an undercounter microwave oven (VMOD240) which cost $1,300.00 and has a cheap plastic keypad. The finish started wearing off of the numbers within 18 months of normal use (by 2 people). Now it looks unsightly and dirty even though it is clean. I just ordered a replacement keypad part which cost $90... ridiculous for a strip of plastic. A microwave this expensive should be of higher quality and last longer. Also, over the phone, Viking customer service representatives can be snooty and surly. Hello... I am a C U S T O M E R... who has spent a significant amount of money on your products. Maybe you should be nice!! I will consider purchasing appliances from another manufacturer for my next project.

We bought a newly constructed house and Viking Ranges were already in the house. Weve been using it since the beginning of March and had some issues with it but overall, the quality has been good. One of the eyes on the burner has a hard time catching. I would try to get it to light and it would click but it won’t light. We’ll have to do that a bunch of times and if it doesn’t work sometimes, we’ll have to use one of the other eyes. Other than that, we like the design, the aesthetics and the feel of the range. Its clean and everything has been good with it.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

Viking should be sued. Its beyond me that this company that sells garbage to consumers for top dollar is still in operation. I guess if you never plan on actually using your appliances, then all is good and they look great. But if you would like an appliance that actually works and you intend to cook for family or friends, well then youre out of luck. You just flushed a chunk of money down the toilet! In 2009, we purchased all Viking appliances for our new custom built home. This included a refrigerator, separate stand alone freezer, 6-burner/griddle cooktop, double oven with warming drawer and microwave. This was quite an investment. However, since we cook and entertain so much, we felt it was well worth the cost for so-called top of the line appliances. Its truly unbelievable that every one of our Viking appliances has fallen apart, broken down and needed repair - which is not cheap by the way. Here are just a few of the problems: knobs falling off the cooktop, griddle on cooktop does not heat to proper temp, lock on oven for self-cleaning wont lock, microwave fuses blowing out (the inside is all GE), every drawer in refrigerator is cracked, freezer drawers cracked and racks dont slide out properly. I could good on, but I really just want to make sure that consumers do not invest their hard earned money on Viking appliance. Viking appliances are for show only, not for quality or function!

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

Viking is one of the two companies that had the refrigerator in the size and color that I needed. Their dealer told me about the Viking buy one, get one free deal when I first went in to look at the refrigerator there, but I didn’t buy the refrigerator right then because I was shopping around. But I called back and ordered the refrigerator and they didn’t ask me which other appliance I would like and I assumed that it was like a rebate type of thing where I could choose later so I didn’t ask. Then I found out after I had gotten the refrigerator delivered that they and I had both dropped the ball on that. Other than that, my ref comes in a black enamel color which is very unusual for appliances these days so I didn’t need to replace all my appliances when I replaced my refrigerator and it was the number one thing that I wanted.

I find the Viking refrigerator a steal of a deal. The quality of the refrigerator I received is good. I like its overall look, its aesthetics. The product was still under warranty and I tried to have it serviced because I was having an issue with it. It kept freezing up and then it would have to be defrosted. The service guy that they sent out said it was of a bad design and something that those refrigerators were known for. About a year, they had a bunch of them and it took a while to catch all of them. However, everything got fixed. The customer service has been fine too.

Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out. I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.