I wanted to share a review of my Viking range because it was such a big investment. We purchased a gas sealed burner VGSC5304BBS range back in the fall of 2011. My wife loves to cook and she thought a Viking would last forever. She patiently waited over 10 years to buy her dream stove. Weve had nothing but problems with both the broiler and the bottom burners. Both burners have required constant repairs and the broiler still wont light on the convection setting. Weve had to replace the bottom oven pan because it had a broken weld and we replaced the convection fan cover because it was rubbing the fan.The stove looks nice and it definitely gives the impression of quality but its reliability is horrible. I filed a claim with the BBB but Viking refused to help me. Save your money and buy a different brand... any other brand. Also, it has been recalled twice for safety problems. Terrible investment at over $6k.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

I purchased a home that was 1 year old with Viking fridge/freezer and Viking oven in 2005. We had problems with the defrost cycle of the freezer section, within a year of moving in. Ice would freeze up on the back of the freezer then defrost. I called an authorized Viking service to come and fix the problem. He came, used my hair blow dryer to melt the ice, made some adjustment and left. It happened again and again. The melting ice ruined my wood floor and I had to pay to get it replaced. Then a year later, the door started to hang crookedly. I decided to purchase a new Viking fridge/freeze, same type but newer for about $10,000. I also bought the extended warranty on it. Within 6 months, the first drawer cracked. I called the dealer and they told me my extended warranty would not cover broken drawers or shelves because that is considered wear and tear. I was completely annoyed. I tried to fix the drawer by crazy gluing it together. I also have red sticky tape wrapped around it to hold it together. I had to do the same with the cracked door shelf. Now 3 years later, I have three broken shelve doors and the broken drawer, all taped with red tape. It is absolutely disgusting the shabby quality of product that Viking builds. The oven that came with the house, the door became crooked too and doesnt close all the way. I had an authorized service come and see what could be done. Nothing! They no longer sell the hinge replacement part. I had the same problem with the printing on the oven panel too. It has worn off and I had to write the temperatures and the baking programs with a black magic marker! I also called them to find out what I could do about that and they said I would have to buy a new front panel! I am 56 years old and have had many fridges and ovens in my life. I have never had any problems with any of them. Most of them were about $1,500.00-$3000.00. I will never buy a Viking product and when I am in an appliance store, I try to stand by the Viking section for as long as I can and tell anyone considering buying a Viking to not do it! I tell them to read the reviews about Viking products first. I decided to add my review so that if I can save one person from wasting their money, I will then be a satisfied Viking customer!

I liked Vikings reputation with the stoves, and form and fit. However, Im disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they havent been able to solve the problem. They said we have to live with the icing issue. Thats by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, its significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.For instance, for a long time it was loud enough that even the service person said, “Yes, that sounds like a failed bearing on the compressor fan.” And they came out and replaced that compressor fan. So they did that service. The original fan certainly had more of an issue. But the replacement fan is still significantly louder than the fridge that we had beforehand. If I could do it again, I wouldnt buy Viking.

I had a Viking stove for 30 years and I like the Viking company as a whole. I wanted to try the Viking refrigerator and I never had one before, so I purchased one. The quality is good but Im not as happy as I thought I would be with it. It has some things that dont work very well. For instance, the ice maker is defective. Every time I open the freezer, ice cubes get out on the floor. So the refrigerator is not the best and Viking could have done better. I should have bought another one. Id also tell my friends that its good but they should check others. Other than that, I bought a Viking barbecue and it came defective as well. I had to call the Viking service but I also have to work and its not that easy to do these things.

My experience has been horrible. I planned and did everything right. I wanted to make sure I researched. I wanted to support the country too. What I was thinking was either Miele or Viking. Miele was made by Germany while Viking was made in the US. Ive built my house and everything we use is made in the USA. Pacific Sales told me to go with a Viking. I asked how was their service and they said everything is perfect. When we called them, they said it would take longer. It was about closer to Thanksgiving time. They said it takes about eight weeks to build it. Somehow, somewhere, somebody called me one day and said they had one Viking unit sitting in the warehouse. I asked if it was a return unit and the guy said no. They brought it to the house and installed it. After a couple of months, we smelled gas. I called the gas company and they detected the whole house and found out it was the unit which was leaking the gas so they shut it off. When you turn the oven on, youll hear a tick, tick, tick but it will not ignite. Then it will fill up the whole house with gas smell. When I called the service company, I told them, “The gas company canceled my gas. Can you send somebody so they can fix it? The lady said, Oh, we have until next week. When we told the gas company we smelled gas, they showed up within an hour because it was urgent. The guy opened the whole unit and found out that the end of the gas igniter and all the electrical were exposed. It was sparking at the back of it instead of the front. He said it could cause an explosion so he unhooked it and said I could not use it until they replaced it. They came over and changed it but again, it started the other side. At that moment, I called Pacific Sales. I told them I bought this thing for safety. I have young children. It made me uncomfortable to use this unit. I didnt want it anymore. If they could replace it, that would be great. I didnt wanna keep calling somebody.What I found out was that the best interest of the companies that they use for repairs is to come back because every time they come back, theyre charging Viking service fee. Theyre the one who can make the decision whether things could be repaired or whether things could be exchanged and they always say it will not be exchanged it but it will be repaired.They came back again and this time, the grill was not fitting. The guy bent the pipe. I said, Isnt this pipe engineered and shouldnt have bent like the way youve done? He said it was okay. Theyre supposed to quality check before they ship it. It should have been tested if it closed perfectly. So I called called Pacific Sale back. They kept giving me the runaround. The other day, I called them and said, Every time you do it, the same thing keeps going. Im tired of somebody coming to my house and doing this thing.” They said they were not gonna change. They were gonna send another third party company to look at it if I wanted that but they were not gonna replace it. The griller doesnt work. You turn it on and wait. One day it works, one day it doesnt. They said somebody will contact me within 24 to 48 hours but they never contacted me. The other day, I told the lady, You know me. I talked to you many times, right? She said, Yeah, yeah, Mr. **. I talked to you. Now, I actually have a report for you. My boss told me no, were not gonna do it. I asked if he could call call me but she told me he doesnt call. Im discussing with my attorney what are my options are. Its not right. My familys safety is important. I regret it ever buying this unit. I wish I never dealt with them. I spent closer to $60,000 for that purchase. Viking hood and Viking range are the two things I bought. The rest of it was Sub-Zero and Miele and I have no issue with those equipment.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

I went into Best Buy and I liked Viking Ranges setup more, and then I heard that the house was gonna go up if I had Viking. The customer service online, the man that came and helped replace the glass, everything was great. He was very nice about it. The range makes my kitchen a lot prettier. Its definitely more of an upgrade and works better than anything Ive ever had.

We werent originally getting Viking Refrigerators but after looking at refrigerators, I liked the features on it and the quality of the refrigeration is good. It has the two doors on top and a door freezer. I like that the ice tray is not in the door because you lose space when it’s in the door, that was why we ended up going with Viking. I originally wanted refrigerators with the ice maker in the door, but it doesn’t work well with this kind of model. We got the Viking also because when you pull the ice tray, there are three drawers that pull out so when you do one pull of the drawer on the outside, the ice tray drawer comes out as well. It’s magnetized to the door and that’s a big feature. A lot of times with the other refrigerators. Once you open the drawer and then you get to pull another rack to get the ice, it’s two steps, which is annoying. This way, you pull it once and then you can get the ice. But when it was delivered, they took that feature off. It was on the showroom floor, but then they changed the model and they no longer did that feature so a part was ordered for us to put the back of that on the door. So now, it’s magnetized and the ice tray drawer pulls out. They were able to do that but they should put that feature back in. That was the selling feature for us. Thank goodness they were able to retrofit that. We had a problem with the doors. When you look at the two top doors, there’s a weave in the stainless steel on one side and there’s none in the other so we had the salesperson from Appliance World come in and checked it. She came, verified it and then went back to the reps who deal with the Viking people. They said that cosmetic problems are supposed to be told within three months, and we were six months out. I’m going to call my sales rep and tell her that I was not happy with that. She saw that there was a problem and I was told that one side door will be switched out. The other sales rep from Appliance World that deals with the repair people said, “You’re out of warranty. Sorry. Bye.” She wasn’t very nice. She also said, “I deal with these people all the time. Viking is not going to change their mind. Blah, blah, blah.” The other reason that we liked the feature is that we were able to create this to make it look like a built-in because Viking simply gives built-in refrigerator and this particular model is the only one they make that’s not a built-in. We have custom cabinetry so they made it look like it was a built-in and it came out nice. We didn’t want to spend the money on a built-in and this is not a built-in but we can make it look like one.

We’ve had our old Viking Range for at least 14 years. We did some comparisons this time but still ended up with Viking because of our past ownership. The quality of the new range is top-notch and it has the ability to do the low simmer on the burners, which is really nice. In the oven, the slide rails are really nice, for the racks, too. The Viking dealer was terrific, knowledgeable and very nice and we had done a lot of background research so we didn’t really have many questions for them. However, we had a problem with the oven igniter so we called them back and they had somebody out to fix it the very day that I called. They were completely supportive.I love the burners and the oven itself and I’m getting used to using convection. The old oven didn’t have convection so I’m playing around with temperatures. I really like the new ranges quality and some of the features but there could be some improvements. One of those is the oven fan runs for a really long time after I turn the oven off and it is annoying to have that constant fan there. The oven window and the oven light are really miserable. There might be better ovens out there, in terms of the oven light, oven window, and that annoying fan. But other than that, it’s really nice and sure is pretty.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didnt contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

We bought a home a year ago. It’s not a brand new home and we needed to update its kitchen. We liked to cook, so we were looking for some of the well-known brands. I have a younger sister thats a chef, so she told us about the usual Viking, Wolf, Sub-zero, Cove kinda thing and we began to research those brands as we were preparing to replace the appliances in our kitchen. The Viking refrigerator seems like a nice durable unit. I have noticed the difference from a GE or a KitchenAid in here before. It seems to preserve the food longer as they claim with the freshness system, preventing spoilage. So, that was quite noticeable.It does seem like the fans run a lot although one of the installers explained to me that there are several fans in there to balance temperature and things like that, but Im never sure which ones going so Im never sure if this thing is running all the time or just frequently. We had to put a side by side built-in in because of the way the kitchens designed and there really wasn’t, at least at the time, an option to have the water and ice dispenser together. It does have the ice dispenser, but there really wasn’t any option for the filtered water which would have been nice. And even though it does make the ice, there is no water filter in the fridge itself which isnt really a concern. We have good water in the community, but for constructive feedback, itd be nice to have that option even if youre just making ice.The representatives were very helpful. I worked with Grand Appliance for the refrigerator. And they had a unit that was ordered for a job and then the customer changed their mind and went with a French-door unit, so they gave me a nice deal on this one since it was still brand new and just misordered. But they did a nice job with that in getting it here and installing it. So, that part went well. I did have one follow up because right after it was installed, one of the little pins that keep the door from swinging had broke off and I called Viking and since it has only been a few days, they sent someone right out to replace that little pin. I would recommend Viking Refrigerator. Its a high quality product.

We like Vikings brand and the way it looks in the kitchen. The refrigerator is great. All the controls are on the left side of the door, and its easy to program everything else. Its wide so its easy access in and out. I like the different drawers and the accessibility to the refrigeration part. Plus, you can adjust the temperature and humidity. The wide shelf space also makes it very convenient. Overall, it’s been easy, manageable, and it sits perfectly in our kitchen.

I used to have a KitchenAid but it didn’t work out as we wanted and when I went to the store, the guys recommended Viking. The fridge is really great. It works well and it is what we were expecting. The size fits perfectly too. Its what we needed. On top of that, the way the shelves are made works a lot better than the other one that we used to have. The wife’s happy so I’m happy.

We purchased this unit, Viking Refrigerator DDSB423SS, when we remodeled our kitchen in September of 2006 at a cost of $6,000! We also purchased the 5 year extended warranty. We have had ongoing issues with the unit, but most recently it has become unbearable. On Feb 17, 2012, the unit stopped cooling. Everything in the freezer melted. I contacted Carl Schaedel & Co, the authorized repair company in my area. They could not come to diagnose the problem until 11 days later, February 28th. When they came, I had to pay them $189 for the service call. I then received a call from the office indicating that it was a problem with the sealed system, and that the cost of parts and labor to repair the unit was covered under the manufacturer’s warranty, but my $189 fee was not returnable. Furthermore, the first available appointment to come to do the repair was three weeks later, March 19th! Mind you, both my husband and I work for a living, so in addition to not having a refrigerator, we have to take time off from work to deal with this. On March 19th, 2012, the service man came and replaced the mother board. The refrigerator appeared to be working after the mother board was installed. He told me to wait 24 hours before using, which we did. After 24 hours it seemed okay, it was making ice etc. So, I went grocery shopping and purchased $175 worth of fresh and frozen items, put them in the unit and 6 hours later, I opened the freezer and everything had melted. Furthermore, now there appears to be a broken gasket, which was not broken prior to the service call, so the door is not sealing properly when closed.On March 21, my husband called Carl Schaedel again. At this point, he was angry and frustrated so he gave the long list of issues over the years and then indicated that the March 19th repair did not fix the problem and he also mentioned the broken gasket. It took 8 days to get another service call. On March 28, a different repair person came to the house. He walked in to the house and within 30 seconds said that it’s not a problem with the mother board, it’s something else. But he did not have the part on the truck. He will have to order the part! He did however have the new gasket which he put on the door and then told my husband to pay him for that since its not covered under warranty! My husband made him put the broken gasket back on. Why on earth would we pay for a repair to a refrigerator we cant use anyway?So today is March 30. I have just gotten off the phone with Carl Schaedel customer service rep again, asking when the tech will come to do the repair. I was told that she does not have the report from the tech yet, that it usually takes 24 hours. Okay, well its been 36 hours. I am now waiting for her to call me back, to tell me when they will come and whether or not it is covered under the warranty! We have been without a fridge for 6 weeks now. We have two kids and have been living out of a cooler! Doing our best to shop for breakfast and lunch items that dont require refrigeration but dinners have been tough, so we have been eating out most nights which we cannot afford! We also have a Viking 6 burner range which also had problems and had to be repaired several times, but that is another long story and my major concern right now is the fridge, as the situation is really debilitating.We are, beside ourselves and after reading the numerous other complaints, it appears we are not alone. Is there nothing that can be done? I am sure the CEO of Viking is very well to do, at the expense of us consumers. I have seen references to a class action suit. I am willing to participate, will even take a leadership role in making it happen, but I have no idea how to go about this. Can anyone assist? Please?!

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

Viking’s dealer was very helpful when I called them. All warranty work was approved and I was supposed to have them repaired through Viking. But, I am still waiting for the repair people to call me back and schedule my next set of repairs for the gasket of my fridge. Also, I am waiting on Bob’s Repair who was supposed to contact me to repair the stovetop that needs to be regulated. I called at the end of September and I have been waiting for about three weeks. That aside, I like my fridge although the stainless was a little heavier. I am happy with my Viking appliances and I would recommend them.

In the kitchen, we have very high-end fixtures so we wanted something that was comparable to the other pieces that we had chosen. Viking has a really good reputation for being high quality and the pieces are pleasing to look at. Weve been using it for a month and everything has been great. The stove works well. The only issue that we had that was disappointing was that the color is different because the dishwasher and the range are placed next to each other. Its very drastic, the difference in color. When I called to let them know about the color difference, the people that I spoke to were very kind. They sent someone out and that rep was very nice. He took pictures. It was a really nice experience. We, very quickly, got a phone call saying they were going to change it, which was a relief. I was worried that they were not going to exchange it and we were gonna be stuck with that drastic color difference. So, I was very happy that they decided to change.

At the beginning, I wasnt happy with Viking - they didn’t have good reviews. After I went to the store, the guy convinced me that they had changed and they were doing a better job with them. He told me to try it out and that if I didn’t like it, they would take it back. The refrigerator was making a noise and that was bothering me. We had a GE for 16 years and it was fantastic so when I started hearing the noise, I figured I made a mistake. We have called somebody to come and check it out, but they said everything was okay. I dont know if they adjusted something but after that, it’s been working pretty good. I like the bottom drawers of the refrigerator. It’s like a long drawer and has a nice size since I can put a lot of stuff in there.On the other hand, the toe grille was not put in properly. One side is lower on the floor and the other one is higher. Even though we try to screw it in, it doesnt do anything and it just keeps coming down. I was thinking of calling the other day about that because it was bothering me. But other than that, Im very happy with my Viking. I havent had any problems yet and I have it almost for a year now at the end of August.

Viking is American made, which I like. We have all-Viking in our kitchen, other than the refrigerator. Then, we needed a new refrigerator, so we bought a Viking. But the freezer is not working properly and it has been going on for a few weeks now. Their people already came out twice to try and fix it but they have been unsuccessful and they’ve replaced a part the last time. Other than that, the Viking reps are very nice and cooperative. We’ve got other Viking appliances that work extraordinarily well. We have a Viking oven, a cooktop, and a microwave and they’re great. There just needs to be an adjustment in the operation of the condenser of the refrigerator. I’m not happy now. I spent $10,000 for the refrigerator and I expect it to work properly.

Im not happy with my Viking Refrigerator. It gets over freezing and theres always frost building up on the inside. Weve had repair people come in three times to fix it. I had to remove it and then buy an LG instead which was a big expense.

We bought a Viking stove, hood/microwave, and dishwasher when we remodeled for our dream kitchen. Each appliance has had problems. First the bottom of the utensil basket disintegrated. It was flimsy and brittle after a few months of use. Brand specific replacement, $70 from our local appliance store. Fewer than 20 months later the control panel on top acted up. The appliance repair person said it would be at least 6 weeks to get a replacement part, if it was even available. It would cost, with installation, over $300. The stove has had several problems, the microwave/hood has problems. None of this was covered under any warranty. For a low end product the performance would be poor. Because its expensive, wed say it was abysmal.

We wanted six burners for any time that we would host the family party so a lot of thought went in for this particular range and hood. My husband made the choices and it had to be electric for the self-cleaning and gas for the cooking part. The reps were knowledgeable and they told us what was available and what we could get. My husband had one picked out and when we found out it was not self-cleaning, the rep steered us in another direction. Now were very happy with the Viking range. Were enjoying how evenly it cooks and I like how the racks slide out. We also have the Viking hood and its been working very well. Its a little noisy sometimes if we dont turn it up all the way so we have to talk to the builder and see if they installed that properly. We hosted Thanksgiving where we had 18 people over, and we pulled it off and everybody was pleased. It was the most beautiful turkey we ever pulled out of the oven! It was so evenly brown and it was just amazing. And all the food came out hot. We were able to boil water quicker than any of the other ranges that weve ever had. It also cleaned off easily by moving the racks off the top and wiping everything down. The range is so wide with those six burners, my husband and I werent bumping into each other when were side by side.

My stove didn’t work very well on Thanksgiving. We leave the bird cooking in the oven and weve put a timer. But when we go check it, the oven was off. We turn it back on and it lights on. And then when we go back to check, it was off again. That happened three times. But I have no complaints over their services. Overall, Id still recommend Viking.

I had a Viking Range that I bought 25 years ago. I finally used it up and got a new one. I like the way the lights in the new one work a little better and the simmer setting. And I like that the burner pans are sealed. With my previous unit, there was a drip tray underneath that we had to keep cleaning all the time. The improvements are nice. I use my stove like a restaurant does and it has never broken down. Also, mine runs on propane and they lasted over 20 years. I dont know another brand that can do that.

We were told that Viking is one of the best in the business when we were looking for a new range. It was great and so weve had it for three years. I like it and it cooks very well. However, the oven stopped working two months ago and they couldnt get it right for about a month. When they sent the part, it was the wrong one. The control board probably was defective from day one because one of the lights that used to go on for the cleaning cycle went on even when the cleaning cycle wasnt on. And the guy who repaired it told me that he did three stoves that had the same problem. And one of the lighting that he fixed the morning that he came to us had the same thing. But Viking was really nice and did very good customer service. They paid for the whole thing. I didnt have to pay for the parts or the labor even though it wasnt under warranty. Its working fine now.

My wife didnt want the ice maker on the exterior of the fridge, so we chose Viking. We knew what we wanted when we bought our fridge at Best Buy. The product that we got seems fine, but its kinda noisy and vibrates when it makes ice. The plastic wrap on the door was annoying, but otherwise the fridge is all right. Quality-wise, it has been holding up wonderfully in the two months since it was installed.

The Viking hood that goes with the Viking range could not be installed in my house because I do not have 10-foot ceilings. We had to purchase a non-Viking hood to match the range. We did need to call in a repairman because the ovens werent lighting nor were they maintaining the heat and the interior lights werent coming on. He said that they were not plugged in on the interior. We had been using it for a year and exactly a year later, without moving the oven or anything else, it became unplugged from the inside. But because it was still under warranty, we had it serviced very quickly. The quality has been superb.

The Viking Range makes me feel like a Master Chef... In 30 years and many gas ranges, this is the best range we have ever had. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. The service department was by far the best Ive dealt with in my experiences with other companies. We are going to be moving soon and I will get another Viking - The Best Gas Range Ever!!!

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

We like the Viking refrigerator and the quality is good.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

We have had the following issues with this horrible product: (1) sealing system needs replacing; (2) motherboard replaced; and (3) ice maker motor replaced. Additionally, the icing issue in the freezer that others have mentioned also occurred with us. This is the worst appliance ever.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

I like Viking Ranges and the new management at Viking Ranges generally. This is my second stove and I spent probably $35,000 on Viking equipment in the last 10 years. However, I have a two-oven version stove that I paid $17,000 for and it’s about two years old, and I called about getting some service because the small oven doesn’t work. I live in Crosslake, Minnesota and granted it’s out of the woods, the company that I bought the stove from in Minneapolis, Warners’ Stellian, implied that they would service it. I’m very disappointed with them because they won’t service it. There is a company that sells them in a place called Walker, Minnesota, and they had a guy that would service it. I called him up and he said he doesn’t like to work on Viking stoves anymore. He loves Viking stoves but every time he works on them, he can’t get a part. The parts dealers either send him the wrong parts or don’t send them. I told him Ill worry about the parts and for him to come and tell me what’s wrong with the oven. I called Viking and I wasn’t very pleasant after about three people, and I finally got to somebody by the name of Kenneth. He called the service place and told them to come out and look at my stove and Viking will pay for it under warranty like they should. The tech came over right away, looked at the stove and said there’s a wire bond and it looks like the burner is bad. This was three weeks ago. He said he sent Viking the part and haven’t heard anything from them. He said he told them to ship it to me because then it would come and he knows that its here then he’ll come and put the part in. But nobody has called me from Viking and it’s getting a little long.I called Viking and after shucking and jiving around about four people, I finally got a hold of Keith and he said they can’t get the part in three weeks. Thursday of last week and I said I want to hear in the next two days when the delivery would happen but I have not. So I’m going to wait until Wednesday and I’m going to call back again. You spend $17,000 on a a high-end stove, you would expect they could fix it and would have people that they could contact to fix it. If nothing else, they could make a deal with Sears that’s got people all over, and then send one of their guys to school to fix it because I know I’m not the only one that owns a Viking range in this area. My attorney says that it can be considered fraud because they’re very queer in their warranty. Also, when I got the stove brand new, I have the 8 burners and no griddle. I found out that when Viking built it, they didn’t put the peg supports for the griddles for the center thing where the pan grate goes. They missed a couple of those which says their quality control is ** for a $17,000 stove. The next little thing that happened was that they shipped it and they don’t ship out clear instructions. So I had to be very careful on how to put the gas burners on the gas stove tops because if I don’t put them in exactly the way they’re supposed to go in, and they go in on a whole bunch of different ways, all of a sudden, I turn the gas on and it sits there and the pilot igniter runs all the time on that burner. It took a while for me to figure it out and try to put these burners in the right position. It’s not obvious. They should put a dot some place on there which way to put the burners so that the igniters don’t run all the time.The design of the stove is marvelous. If it’s all put together right, it’s the best stove you can buy. But it’s not very easy to get issues sometimes taken care of. I’ve spent probably two or three months trying to get this oven fixed. I’ve been shuffling around from pillar to post and I’ve got bad answers, been lied to, and it still is broke. The only reason that I bought a second stove was that the first one went up in smoke when my house burned down, but I had no problem whatsoever with it.

Viking Refrigerators have a tough look. They dont have the look of a local GE but rather the look of a Sub-Zero Wolf, and I like it. Also, its quality is decent. The refrigerator that I purchased was only available in a French-door, which is a counter depth. I wish that option was available in a one-door as well. The shelves are movable. Its a tough refrigerator on the inside and its not clumsy. The freshness stays in there longer and things don’t spoil as quickly. But it is extremely overpriced and its so heavy compared to the others. The size could also have been a little wider.

It has always been on my bucket list to get a Viking set because I heard they were always the best. And since we just bought a beautiful new home, I decided to get the whole set. Im very happy with the range top and am pleased with the hood fan, but the microwave and dishwasher are both subpar. Then, one of the shelves in the refrigerator got broken which is very disappointing seeing I spent almost $10,000 for it.Also we purchased it at Best Buy at their Pacific Store and it was a very bad experience. They shipped our packages and we received six, so we assumed that everything was there. We had our kitchen totally rebuilt, then we found out we were missing a package. Then the store manager said we were lying and all the packages were delivered. A week later they found that the package was still in Cleveland and was not delivered. So, our set stood in our kitchen for two or three weeks until it was finished. Then when we installed the double oven, we found out it had been dropped in shipping. Their technician had come out and confirmed that it was. But now Viking is handling that and is sending us a new one.

We looked around at different places when we needed to buy another built-in refrigerator. Vikings reputation wasnt that great, but I thought I would take a gamble on it because I was told that they improved the product a lot. But what really sold me was that I liked the space on the refrigerator door - the little stuff on the door for condiments. Some of the other refrigerators did not have that. With the refrigerator, you dont have to change the filter. It has some kind of purification system on it. Weve had the refrigerator for about six months now and so far so good. It fits my needs. I havent had any complaints and Im hoping it continues that way. But I dont think I would be going back to the dealership. At first, they were nice then they kept on saying that the refrigerator was delivered then it wasnt delivered then it was delivered. I got a little bit angry at the gentleman on the phone. I also wanted an extended warranty and he said he was gonna send me the information but he never did. There were just follow-up issues.

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

We got the dishwasher, the microwave, the fridge, the stove, and the stove top from Viking. We got it all, so it all matches and we liked all the appliances. We checked all the warranties and we also took out an extended warranty on the refrigerator. Viking is making the refrigerators here in the United States, which may help prevent some of the breakdowns that we read online. The dealer was great and he knew the product very well. However, my wifes complaining because the refrigerator doesnt look like it makes enough ice. We had somebody come out there, but I would have to have someone else come out. When we had the Viking installed, the guys from Best Buy were supposed to install and make sure it was put in right. However, the cabinet wasnt quite done. When they came back out, they wouldnt mount the fridge in and they had no tools to do it either. They left the fridge there, and I had to mount it myself. But overall, our experience with Viking was fine. They called and they came out, and all the appliances work. I would recommend them.

The switch for the inside lights of my Viking range broke thats why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and Id strongly recommend others to buy one too.

Viking built in double door refrigerator is two years old and is terrible, I have had four service calls to fix it. The first time it simply shut down and stopped working, the service tech replaced the inverter and then it has started leaking water all over the floor. I have now called four times to have it fixed. The local, West Coast Regional Office is a joke. They dont even answer the phone. When they do answer I get the run-around until I insist they send someone to fix it, which then takes two or three days. And then, three weeks later the same thing happens. The unit has a three year warranty and Viking is refusing to honor it. They are just the worst example of customer service I can imagine. My advice is to avoid the purchase of any of their products.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

My Viking refrigerator meets expectations. Ive had a Sub-Zero before and it seems to be in line with my experience with Sub-Zero. I really like the pizza box feature. You could fit a whole pizza box on the shelf, which is pretty cool. I have one of those refrigerators on top and freezer on the bottom but it was fairly wide. Theres also some sort of ion sculpture. Im happy with my refrigerator. I also have the microwave, the hood, the range, and two ovens, and a dishwasher all from Viking. Ive been very happy with them. Its a well-made quality manufacturer of appliances and I would recommend Viking.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

We were limited with space and size and since Vikings one of the ones that fit in it, we decided to choose this brand. We know that its so good. In fact, weve had Viking in other houses and my mother-in-law also has it in their house in Montana. The quality has been excellent. However, were having some problems with the ice maker either because of the way it was hooked up or were not used to it. Also, I like the look of it. So even though we had to go with one of the smaller ones, its a gorgeous refrigerator and its doing its job.

We have had a Viking french door refrigerator installed since November 2016. First the ice in the freezer spills out behind the drawers not allowing the freezer door to always close completely, or the ice spills out over our wood floor when we open the door. We have had frozen food ruined and continuously have to dig behind the drawers and remove ice. Then ice began forming in the regular refrigerator drawers. A repairman has been out twice and says he is awaiting parts. Why he did not identify the need for the parts the first time he was out, I dont know. The refrigerator is a lemon and should be replaced. It has not run correctly since we bought it. Photo of serial number attached.

My husband and I remodeled and bought the Professional side by side in 2006. We had it replaced due to a dent in it and the ice machine not working in 2008 by warranty. The replacement had issues too. We have replaced the ice container a couple of times for $300 ea. Now its broken and it will cost $500. We noticed that there were 2 screws that are missing. It has been worked on but not sure if it was factory or labor issue. Plus water dispenser doesnt work. That’s been worked on too. Recently cleaning the fridge out, I noticed cracks on the inside of the door unit. The drawers are all broken. We replaced a couple of them about two years ago for $100 ea. Broken again. The fridge still works, but the breakage is not good.We had a refrigerator for over 20 yrs prior to this that still worked and had no problems. Buyers remorse? Probably. I have pictures showing the issuer cracks inside of the unit. By the way, my hubby and I are senior citizens and take care of our things. I would love to be able to send my concerns to the company with pictures.

Their team was very good. But the refrigerator broke within a few months of installing it. The ice maker went out on it and I some trouble adjusting the doors. Theres not enough throw in the adjustment screws to be able to get the doors to sit perfectly square. When I talked to the folks about it on the Viking helpline, we did everything they said. Its just outside of the adjustment cycle of the screw so, its a little bit crooked. So, I had to have some warranty work done to it and they were pretty quick on the warranty stuff. I was happy with that. Other than that, its a good looking refrigerator.

Ice maker has failed on 36 french-door bottom-freezer refrigerator, which is insane as the fridge is less than 4 years old. This is the second time we have had issues with the ice maker; the first time was a blocked water line that cost us hundreds to have a tech fix. Had a technician come in and look at it today (05/24/17), and he estimated $850 to replace failed ice maker unit ($240 labor, $555 materials). More than frustrated. Emailed Viking customer service via their website. Hope I get a timely response...

Viking appliance are beautiful to look at, however, the quality of them, not so much. I bought a suite of Viking products in 2009 (Stove, Refrigerator, Hood, Convection Microwave, Dishwasher) and have had consistent problems with them since day one. The range being the worst. Its an all-gas 30 model. The surface burners on the range work beautifully. They have gotten me through holiday and entertainment cooking when the oven would stop working. It seem that the oven has a known issue caused by cooking at high temperatures (400 degrees) for a period of time. Not only does the knob control area get so hot that you need an oven mitt to touch them it also, over time, burns out the circuitry that is behind those knobs, caused by condensation and/or heat. The last incident was the icing on the cake when the oven wouldnt shut off. I had to turn the oven off at the breaker -- a safety issue no doubt. The circuitry is clearly fried again from cooking a chicken in the oven at 425. (The same faulty circuit board was replaced exactly one year ago.) Viking has told me before that the molding needs to be replaced, which it was. No change in heat coming out. The door shuts fine and solid from what I can tell. A recall was done on the stove that supposedly corrects the oven from turning on by itself. I sense that wasnt fixed because I couldnt get the oven to turn off the last time I had an issue. In a recent email correspondence with Viking, a parts tech said that a fan needs to be repaired or installed under the range-top area where the circuitry is housed. What?! There is no fan and whos paying for that work-around. (Honestly I dont think he knew what he was talking about. This is Viking (Middleby) customer service, mind you.) I dont use my oven that much as Im usually grilling. I probably use it 10-15 times per year and rely on a larger Breville toaster oven to roast/bake smaller things for the two of us. (That appliance has saved me many times and is worth every penny and has lasted well beyond the life of the Viking stove, at a fraction of the price.)Ive given up on Viking, as other appliances in this suite have been problematic just as much. I stopped using the dishwasher years ago. Thats a saga unto itself. Sometimes it works, sometime it doesnt You never know. You get a light show on the control panel telling you why it failed cleaning. My point here is that Viking Appliances needs to be held accountable for the quality of their products. Supposedly they are premier appliances that should be built to last. The Consumer Safety Commission needs to be aware as well, especially with regard to safety concerns with the range. I cant in good faith recommend buying a product from this company. Again, they look great but they just dont hold up. I will buy American again but not them!!

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

I followed the seasoning directions for my range. After attempting to season the grill, it immediately rusted. When I contacted Viking about this problem; they responded first with having a certified personnel come out and take a look at the rust. Then when the personnel reported it back to Viking they responded with it was a human error and did nothing about this at all. I followed the seasoning procedures in their manual. Viking blamed me for the rust. Unprofessional and ridiculous.

We recently purchased a home....both beverage fridges do not work. The previous owner is thankfully replacing them. Also had to have the main fridge fixed. We were told by local appliance store that the mother board and condenser have both been replaced on this fridge. The gas stove top is terrible....the knobs fall off and stick, the burners do not give equal gas distribution. All of the appliances are less than 8 years old. $8400 for the main fridge. $2200 for each beverage Centre....and lord knows how much for the gas stove range top. I would never ever shop Viking. Buyer beware....fancy name and reputation but terrible products and costly to repair.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

My husband used to own a countertop business and we were familiar with Viking Ranges and we knew it a little bit better than their competitors. The range is great. The only issue I have is with the Vent Hood. When its on high, it squeals and it sounds horrible. We’ve had people come out and work on it several times and they can’t get it right. They blame it on Viking and so they’re supposed to come back out and do some other stuff to it and they just haven’t followed back up with it. But, I enjoy the flat grill on my range and all the burners that I have. I also like that it heats up fast.

My Viking Refrigerator got serviced since the automatic defrosting unit was bad. It would not cool and it took a long time before someone came out to fix it. We went for almost two and a half weeks without having a refrigerator. We dealt directly with Viking and they had to find somebody in the local area to fix the unit. They had to bring someone from about 50 miles out to come and fix it because we live in a not very convenient place. Then the team who handled the issue was very good and professional. Overall, the experience has been pleasant and we really like the quality of the refrigerator. We just did a kitchen remodel and we bought a whole Viking unit including a refrigerator, stove, warming drawer, hood, and microwave drawer. Were very pleased.

We were doing a remodel and we wanted something a little higher end. We bought our Viking refrigerator at Best Buy as we had a significant number of credit card reward points and we went with the Best Buy cards. We bought it before our remodel and we didn’t take it out of the storage until around early spring in 2018. We had significant problems with it over the summer and we had the technician out at least seven times. It was still under warranty at the time and what was happening was the refrigerator side of it would never be at the set point. Oftentimes, it was at 45. The tech was out to try different things and replace the electrical panels. By the last time, they ended up replacing the entire electrical panel and it has been okay since then. It still is not perfect though, and it seems to be hit or miss. If the set point is supposed to be at 38, it struggles to get a 38 on the refrigerator side. I like the refrigerator, nevertheless. It is prominent and it sits really well in our kitchen. At the same time, we were forced with the contractor company because they are the ones who handle the warranty. As long as it is under warranty, we have to go with them. We would wait for a significant period of time for the parts to come in and it got to be a really long, laborious process. The guy with the refrigeration company would complain that there were changes going on at Viking, where the warehouses were, and it was hard to get parts. It was frustrating when we had already invested on a Viking refrigerator, stove, dishwasher and range. I couldn’t just call Viking and say, “Look, replace this thing,” because we had to go with a particular company to do the repair. This issue started in May or early June and we were still dealing with it by the end of July. On one hand, there are things about the Viking refrigerator that I really like. I like the way it looks in my kitchen, and the freezer is working fine. On the other hand, the refrigerator and the whole repair and problem-solving process seem really cumbersome. Why did it take three months to resolve? I am dissatisfied with that.

We were replacing a refrigerator that was a certain size and Viking was the only thing we could find that would fit without having to redo my cabinet. There was a line or a seam that was in the door panel when it first arrived but it has already been replaced. The ice maker is terrible. Its a very rickety metal bar, whether you put it into on or off mode. I was so afraid to move it because it looks like its gonna break because it doesnt look like something that would be your on/off. It doesnt keep making ice until its full and it barely makes any ice. Everything in my freezer has an icy snowy look on it and anything you put on the top shelf on the left side of the refrigerator freezes. So, we just put a set of water bottles up along the left-hand side of the refrigerator and the top shelf. Weve had it for five weeks or so now because I kept thinking that there was something set wrong. The repair guy thought it could be the steel gasket that goes around the door that suctions on when you shut your refrigerator door. He put a new one on to make me feel better because the only way that I could have frostbite on my stuff is if some air was getting in there. So, theres a whole brand-new gasket installed on that that has nothing to do with it.I reached out to Viking through Friedman’s which was where we bought the refrigerator. Im trying to make the lady who I bought this from figure this out. She got whoever to come and address whatever issues that Ive had so far but the thing with the freezer hasnt gotten any better. They just said it was fine but it’s not. Everythings not being frozen at the right temperature. This refrigerator was the price of a car and its terrible. Its over $14,000 so, I am as unhappy as can be. I cant even believe a refrigerator costs that much in the first place. Then, to think that weve barely had it and its already like this, whats it gonna be like in a year from now. Refrigerators should last 15 years. I had the one that we had before for 14 years. I had it from the time we built our house. In the purchase of getting this Viking refrigerator, I was excited because they said that it was gonna come with a free dishwasher. The dishwasher is even worse than the refrigerator. Its so bad. I dont put things in there with gobs of food on them, but you have to wash them perfectly before you even put them in the dishwasher, because it doesnt get anything clean. Both of them are terrible and Im so regretful. Between the dishwasher and the refrigerator, this Executive Appliance, who Viking uses to service issues when you first buy something have already been here four times. So, I dont know what else to do.

I like it. The only issue we had with it was when we first got it, when we turned on the oven and after it warmed up, I could hear the metal expanded and it would pop. But now, weve had it so long that the heat has expanded the metal already, so we dont hear any kind of weird noises. But its been a great range. Weve cooked some awesome meals on it. We always had electric, so this gas is a new thing for us and we really enjoyed it. Their team has been great too. Anything Ive needed help with, they were always there to help me out. I had a few issues with the appliances when they got delivered, they were damaged. It was a great experience with them.

Its just a fridge, and frankly a poorly designed product, that for some reason costs an order of magnitude more than others. My Viking is 19 years old but the first failures started in the first year. Shelf units and other plastic parts crack and break and the price of replacement is half the cost of a brand new fridge of another brand ($600 for a plastic drawer cover! - be warned!). Im about to haul my $15,000 fridge to the dump because the back is rusting out, it leaks water onto the floor whenever it defrosts, and the control panel no longer responds to key presses. Ive taken my fridge apart. Im a former VP of Engineering for a few product development companies and in my opinion there is nothing in this fridge to justify the price. Its just a fridge. Cheap electronics, poor mechanical design, and for some reason this company is able to charge a huge premium for their product and extortionist prices for replacement parts. Save your money! Buy something else!

I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

I would like to hear from others who have had a Viking refrigerator door fall off. This just happened and nearly killed my child. Thank you.

The counter depth side by side refrigerator is great. The freezer is a drawer pull out from the bottom. The only issue we had was the ice maker kept freezing up due to a lack of insulation from the refrigerator above. They had to visit us 4 times to retrofit it and get it working. So far so good. The price was a bit higher than Samsung, but hopefully, itll last longer. The design is great for us and it looks great. My wife is happy with it.

I wanted top-quality appliances and Ive known about Viking for a long time. My range has been installed for a week, and its my first one from Viking. Its good so far and the reps were very nice.

I was looking for a larger stove, a 36 or a 48, and I wanted one with 6 burners. I looked around and I bought a Viking range. We love it. It would be hard to have a cheaper range now and to go to something without all the features that this one has. The burners are very hot and the oven is huge. The only thing is it would have been nice if it was a self-cleaning oven because I’m lazy.

I still havent installed my Viking refrigerator. Ive had the most horrible experience Ive ever had with anything in my life. The first time I plugged the freezer in, it did not freeze. The compressor wont kick on. Ive been trying since April to get an inverter board for it that the service people said is bad, and I keep getting the runaround. They dont know when theyll get it or wont even tell me if they can get it. The representatives are very nice but useless. I will tell everybody about the poor quality of Viking and then the poor service to get something done about it.

This is the worst refrigerator that Ive ever purchased. We ordered all of our Viking appliances while our kitchen was being remodeled. It arrived on February of this year, when our new kitchen remodel was finished. After delivery, I saw that the refrigerator doors were not parallel to each other. From then on I kept on calling them so they could fix it. They finally fixed it but then again the freezer started frosting very badly. So I called them again, after 2 weeks I received the new part and they finally came and installed a new part for freezer. So now my refrigerator started frosting again. I keep telling them that this refrigerator needs to be exchanged but they just keep sending me a technician to come fix it. They cant. I made a big mistake getting the Viking refrigerator.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

Ive been using Viking Ranges for years. On delivery, the range that I received from them wasnt so good. It was not only scratched, but there were missing parts on it. I reached out to Customer Service and they responded promptly. They were knowledgeable and courteous, scheduled time with me, and then showed up on time. The repair done was excellent. Since my range has been working, Ive liked everything about it and its been good. However, the vice president in charge of customer relations told me that we get the one-year extension on my warranty. I havent seen anything from him to show that, and Id appreciate it if Id get an email or something that I could hold and print.

I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, Ive had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.

Our Viking refrigerators good. We built several homes and Im a cook, so the Viking range is what I wanted, and then they were doing a deal. You can get a couple of different things, so I went with that and got the refrigerator. My favorite thing is the very bottom shelf. You can put like pieces of boxes and weird things. Its a well thought out storage. Its a good use of space. As far as the quality, its what Ive expected for a built-in. Its good. One of the little doors where you put your butter in the door was cracked on the inside but that kind of happen.

Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.

There have still been some installation problems, but we’re working on it. The range does not sit all the way in because the gas hookup isn’t compatible with a spec home. So theres a three-inch gap between the range and the wall. We were told by Nebraska Furniture Mart, which is where we bought the range, that we needed to get an L joint to connect it and push it further back. But they havent been able to do that. Theyve given us absolutely no guidance in what to do about it now. Changing it from a connector that comes up through the floor is simply not an option. According to our builder, its not usual to put the gas line through the floor. It’s usual to put it through the wall because ranges normally have a dead space at the bottom. Apparently, Viking does not. It’s not my first Viking, so I dont know why it never happened before. Nebraska Furniture Mart has been zero help. So we’re working with our builder to see what we can do. The range is not flushed against the wall. So when the automatic fan comes on, it vibrates like crazy. We’ve built several houses and we’ve had Viking range before. We like it and it’s a good range. We’ve never had any problems with the actual functioning of the range.

42 inch quiet, cool, side by side refrigerator freezer. Model VCSB5423SS. We are having the WORST experience with the ice maker. It barely produces ice. Lakeview appliance has replaced the water valve twice with no success. We are now waiting on new ice maker. VERY DISAPPOINTING.

Ive had Viking for a month and were not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.

We went to a dealer called Builders Supply that sells high-end appliances since the contractor sent us out there to go look at ranges. We looked at Viking, Wolf, KitchenAid, and GE. But my wife picked the Viking 48-inch range with two ovens because they had an extremely good reputation and my wife liked its appearance and the way it operated. It was delivered in October, but I found out that an installer had to set it up so we paid some people to do that. Then it turned out that the hinges on the larger oven were bent or broken and had been that way when it was shipped to us. We were told over and over that they were moving their parts supply deal from Mississippi to Atlanta. That was what was holding it up and it was just a matter of a few days before it would be done then we would get the hinges. But it took forever to get them to the point where the people at Mr. Appliance, their warranty contractor here, called me repeatedly to apologize. So it took a little over four months to get the hinges. Consequently, the stove is right now a little over a year old and for the first four months, we didn’t use one side of the stove. But because this is a $13,000 stove, we thought it would have been a better deal than that. But when we finally got the hinges, everything seemed to be fine. We only had a problem with leveling it, but when we had some people come out to level it, it worked fine for a while.Another problem was the indicator lights didn’t come on anymore. We also noticed that things were cooking too fast so I bought a thermometer and put it in the oven. But when I set the oven on 350, it came up at about 425. It clearly needed to be redone from the standpoint of recalibration. This has now been the week before Christmas. Mr. Appliance sent a man out and he looked at it. He was really good and knew what he’s doing. He figured out that a part has gone bad and its not doing what it’s supposed to do to regulate the temperature in the oven. Also, there were fans in the back that didnt work anymore. So if it’s supposed to cook at 350, we set it on about 250-275 and regulate to see if we can get it there using the thermometer that I put in. The technician came out the week before Christmas and I was told that it was no big deal. We just order the part and have it in. Since its been 2 weeks, I called Mr. Appliance. Their rep said that they might have a delivery on Thursday or Monday of next week and she would call me if my part was in that order. I now have a $13,000 doorstop, sitting in there, not able to cook in the major oven anymore. So were disappointed at the quality of our purchase. And when I call, I don’t seem to be able to get anybody on the phone over there. I hated the dealer too. They sold me some parts for the range, one of them being a $250 skirt that goes across the front, which hides the legs. It turned out that when we got it in the house, it wouldn’t fit. Somebody had taken it out of the box and the box was thrown away. When I attempted to return it because I couldn’t use it, they told me they don’t take anything back if it’s not in the box. This is despite having just bought close to $40,000 worth of appliances from them. This is the worst experience I’ve had so I would never go in there again. This stove has been a freaking nightmare and this experience stinks! Viking doesnt do what they say they’re going to do. I’ve spent nearly 50 years in business and customer service is the most important thing you can do. But you get nothing from Viking. If somebody asks me about buying a stove from them, I’m going to tell them to not walk but run in the other direction. If it doesn’t get better quickly, I’m going to have my attorney sue Viking for deceptive trade practices under Texas DTPA, which gets you triple damages. I’m going to take the $39,000, buy a Wolf stove and use the rest of it to take ads in the paper stating not to buy a Viking.

When we bought this condo, an LLC came in and we completely remodeled it. We had an appliance package that everything in the kitchen is Viking. However, Ive been a little disappointed with some of the Viking products because I know it has got such a good reputation. The Viking refrigerator seems to be building up the ice cubes like you got a pull-out drawer. I really like the style of the double doors on top with the freezer at the bottom, but when I open the door for the freezer all the ice falls out the back of the tray. It was a brand-new kitchen when we got the condo and there was all this frost buildup. Evidently, somebody hadn’t put the shelves in right, so it pushed the door out a little bit. I had a Viking repairman come in and he fixed that and he said a lot of people had this complaint as the tray isn’t tall enough at the back of it. I guess Viking has done something to order a higher back on the ice tray to hold the ice cubes in. He said he ordered it. I had spoken to somebody at Viking and it seemed that the people that remodeled did not register any of the products. I had to get online as well as on the phone to register the products and that was a challenge as well. Im pretty efficient on the product code, yet it took about three days to get all the products registered through the website and for customer service to call me back and tell me, “Don’t put that number in. Leave that letter off.“ Viking customer service and repair was excellent. The customer service was very helpful getting back to me, double checking and calling me back. They were prompt and they were fine. It was just so odd about this logging in the product serial number and stuff and then not having to go through. The refrigerator was just good to average and I really like the bottom freezer. The refrigerator has a feature that has chilled water on it, but that’s something that I had no choice because the refrigerator came with it. Also, the refrigerator doors are not quite sturdy. It seems like when I open the double doors, everything seems to rattle and move around. But Ive never had a double door before since Ive had a KitchenAid with a bottom freezer and a big single door. So, maybe its just the nature of having the double refrigerator doors.

We were told that Viking was the second best among appliance companies. We couldnt afford the best, which would be Wolf. Wolf wouldve been probably double the cost. Viking had good reviews and their products look good. We went to Trail Appliances, the distributor, and the salesperson showed the Viking products to us. We liked the products and bought several appliances in the same make, including a gas stove, convection oven, and dishwasher.Trail Appliances tested the refrigerator before they left. There was a problem with it, so they didnt install it. They replaced it immediately. It was really good that they tested it. Other dealers just put the appliance in, then you find out that it doesnt work. So far, the Viking refrigerator that we got is really good, and Im happy with it. We like its looks. Everybodys complimented me on it. It works better than my previous refrigerator. I like the excellent ice maker. Well need that in the summer. The good thing about it is that it keeps fruits and vegetables for a couple of weeks, especially fruits, compared to my previous fridge where Id have to throw it out in three or four days.

We purchased a Viking Range and Microwave 5 years ago and we believed it would be a wise choice but it was anything but. The quality was poor. The oven door never closed right and the oven light stayed on all the time. And after many complaints we finally had to have service to change the hinges that never worked right. The bill for that was $600 and the electric oven takes way too long to heat up and the thermostat had to be changed twice. The microwave just failed and that is costing $400 to fix. I will never recommend Viking or the dealer Pacific Sales in So Cal to anyone, dont waste your money on Viking. They are not the company of the past and the quality and durability is no longer there, as for Pacific Sales after they take your money they are no longer interested in satisfying their customers needs. Frankly they suck at service and stand behind what they sell...

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

Viking Refrigerator is a higher end product. It’s a good appliance. There was a slight beneficial discount for the Viking at the time we purchased it even though it was more money than some other appliances. I haven’t had a problem with it other than a drawer breaking, and they sent us a replacement. I called Viking and they said to make sure the appliances are registered. So, they registered, and once they were registered, they were gonna send somebody out. I couldn’t believe they were gonna do that. When they realized it was just a drawer, they just sent the drawer. The process was easy. I like all the features of the refrigerator. One feature is kinda interesting. They made it so you can put a full-sized pizza on the bottom of it, which is pretty cool because you always have a problem with the box of the pizza. Also, the dealer, Pacific Appliances at Best Buy was great.

Our Viking Refrigerator was already in the house that we purchased. It is somewhat inferior. Viking has been a continued problem for us, doesnt seem to be of the same quality as the range as well as the sub-zero refrigerator. If I were to replace that tomorrow, I would replace it with something else. The people Ive talked to, both the corporate and local locations, have been extremely helpful. But before that, the person I interacted with at the Mesa, Arizona location was not good at all. Im very dissatisfied and it was an inferior experience with them.

We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasnt keeping temperature. So we had to have it replaced recently and well see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasnt a big deal. We got the professional series and its quality is good. One igniter wasnt working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty. The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I dont wipe it immediately, which when I’m cooking Im not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

We got our Viking range used and we got it at a really good price. I like the quality. I feel like the electronics and stuff in it seems to be kinda problematic, but that might also be because it is older. We had issues with the oven and a new control board was ordered and that fixed everything except for the broiler. Now, we’re just trying to fix the broiler problem. Other than that, my experience with Viking themselves is great. They gave me the history of the appliance and I was able to figure out what work had been done on it before. I was really happy with Viking’s technical service and support. And I like the way the range looks and it cooks great. You can feel the difference just in the weight of the appliance we took out compared to this one. Its made much more solidly and well-constructed than typical appliances.

Viking Range have had the reputation for quite a few years and we had looked at various ranges and Viking Range fall under the affordable price range. I expected the best quality from it when I bought it and its good because it didnt have a lot of electronics and would last me a lifetime, but our first range experience did not go so well. I was very disappointed its oven died after about a year and a half. I was glad I had an extended warranty on it because otherwise, it wouldnt have been covered at all and I wouldve been out the entire amount. But after nine service calls, it could not be repaired. Viking then replaced it with a new model because the model of our first range wasnt available anymore. Since then, the stove we have now has been working fine. Weve had it for about a year and a half now. The variety of the temperature using grade on it is the best about it. I can get down to a nice low simmer.

A friend of ours also had a Viking that we really liked the style of. We compared it against other ones in the showroom and generally liked the look of it better. We got a Viking range and dealt with MD Appliance in La Canada, California, and they were great. They were good at calling out the features and differences between them and the other top-of-the-line one that was like a Wolf. There are also a couple of very small, little, kinda like nitpicky things I noticed with the range. When the burner is at a very low setting, almost like on the simmer setting, it has a flickering effect on the gas burner. Also its not a smooth, sort of clean sounding burn when it’s up higher. So if I were to perfect the range, I would eliminate that kind of irritating flicker sound. The burners themselves are very heavy, which is fine. But the metal bottom of the burners is very rough, and it’s not a finished metal. So unfortunately when our house cleaner was taking it off of there, she scratched some of the surface of the range which freaking killed us, because it was like the price of a car. I wished that there was either some of sort of powder coat or some kind of finish on the underside of the burner that would prevent that type of thing from happening. But other than that were pleased with the quality and I have no problem recommending it.

Hi. We purchased Viking side by side refrigerator in 2006 and since then the door wont shut tight. We been calling Viking company in regards with this problem and the technician said it was just a loose screws but never get it right since day one. We are so disappointed with this product because we pay too much for it. So I would never be a repeat customer ever with Viking Appliances. They are expensive and they are just a bunch of sneaky people telling you that their products are good. No way that we are getting Vikings appliances.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors dont line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just dont stay lit. Dont waste your hard earned money on Viking!!!

There were a couple of things that went bad and we called Viking. They came and fixed it. One thing was the installation. When the tech put the microwave in, there were some side pieces that they had to fit in. They didn’t put it in and we had to complain a lot.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.

Viking Ranges price was attractive and it made me pick them over its competitors. But I’ve had some issues with my range. When they delivered the range, the back burner wasn’t working. I could smell the gas but the fire wouldnt come on and neither of the stoves worked so there was no power going to the stove. They had to replace some circuit in there, and they had to order the part for the back part to do it. My griddle was also brown-looking but I figured that once I cleaned it, it would be okay. I was just on the website last night looking up how to clean and season the griddle the first use. And so, I did everything with the vinegar and then I did the warm soap and water and I did the oil too. But it still looks brown and yucky. I looked up the ones online and they didn’t look like mine looked. There’s a licensed Viking guy seen to fix stuff and he’s coming out tomorrow to fix the back burner so I’m gonna have to ask him if it’s supposed to look like that. The ranges quality is not what I expected and Im a little concerned because I want the stuff to work when I get it and not have to have things fixed. Everyone at the Viking dealership has been nice in telling me that I gotta go through the warranty and they said that if it continues to have issues, I have to have three service calls before they would even look into replacing it. And it sounds a lot of hassle for a brand that’s almost $10000.

Weve had Viking for a long time in our family and the range fits with the design of our kitchen. We got it from a local dealer and they were easy to work with. However, the quality of the range has been a little bit surprising. For the price, Im surprised that weve had issues with the burners not working compared to other ranges weve owned from other manufacturers. We had someone out to fix our Viking dishwasher which had issues, and at the same time, they addressed the burner. Although after they addressed it, it was broken again so theyve been out again. So weve had bad experience.

Purchased Viking 48 wide by side in 2002. Compressor went out within 6 months, thankfully was under warranty. There was a door recall a few years later AND then another recall for those doors! The company that replaced the doors are familiar with Viking fridges and were able to to be somewhat helpful, suggesting we not place anything within 8 inches of any of the interior vents. We have NEVER been able to get the temp right. We have never been able to keep our fruits and veggies in the produce drawers as they become frozen. If we turn the temp down the milk goes bad, etc. Several of interior the plastic parts have broken under normal use: handle portion of ice maker drawer broke off in my hand, lid of bottom meat/produce drawer snapped off. Now the fridge lights have gone out (all simultaneously.) Try going to the Viking site to find a manual or worse yet parts. Everything there is SO difficult! They sent us a manual and I was able to download two, but none of them show the same control panel as what we have, since when there was a door recall, we received a new control panel as well... I feel sorry for the people that work for Viking. I will never purchase another Viking product. We purchased a high end Thermador range and KitchenAid Micro-Convection oven the same year and have had no problems with those appliances!

The Viking refrigerator was my wifes choice. We liked Vikings cooktop and dishwasher, so we decided to go with their refrigerator as well. The refrigerator that we got is a little noisy, but weve gotten used to it. Other than that, the quality is very good. We had a KitchenAid before in our old house, but our Viking refrigerator does a better job of keeping things fresh and things dont spoil as fast in it. Im happy and Ive had no problems with it.

We were building a house and knew that we wanted a chef standard range. Viking was one of the options and the price was fairly decent when we purchased it. I like the gas burners and the convection oven which cooks our food faster. The quality is also very good. I previously had an electric range and its not even in comparison with my Viking range, not even close.However, we recently had to get two of the switches replaced for the ovens and the ovens were down for almost a month. There are only 2 companies authorized to work on them through Viking and the D&T Appliance is not a very good company. Viking had over 300 of the parts in stock, but it took forever to send them and get my ovens fixed. Were in the process of selling the house and I dont know if Ill buy another Viking because of that. Viking knows theres something wrong with it. They wont have 300 of those parts in stock if those switches werent bad. I love my Viking range but I dont know if I would recommend it because of the customer service. If there’s nothing with it, it’s the best range out there. If something goes wrong with it, good luck.