Module failed on model #FV4BNB006. I called an HVAC company. Carrier said the unit was warrantied for 5 years at the time this was purchased, although now the same exact unit is warrantied for 10 years. Sure enough, without knowing the exact date of install, Carrier claims the unit is out of warranty as of November of 2012. They dont care that the same unit now currently has a warranty of 10 years (new policy as of 2009); that the unit should not have failed 5 years prematurely; and that we, at the time we called, were only 3 months over the 5-year warranty. I spoke with a supervisor Jamie at customer relations. She was curt, only would repeat their policy and could care less about the situation of the same exact unit being warrantied for 10 years now. She didnt even know what the part was nor considered that it should not have failed at least 5 years premature! Oddly enough, there was another person listening into our conversation (another supervisor, Diane ID #**). She just came on the line without identifying herself and interrupted our conversation to say they would do absolutely nothing nor consider helping. Not only did I find this company absolutely uninterested in doing what is right, you could tell they were trained to do exactly the opposite. The way they operate, having big brother ready to chime in when they can to deny a claim, was downright creepy! Do yourself a favor. Look at all these miserable reviews of this awful company and steer clear of them. I have never written a review of a company before, but if theres one person I can help by reading this, its worth it. Carrier, you truly are an awful company and should be ashamed!

We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.

We purchased our air conditioner in 2007 and have had problems 4 out of 5 seasons. Living in Michigan, we basically have only run our air conditioner for a little over a year now. The 1st year, a bad sensor had to be replaced; 2nd year ran okay; 3rd year, it ran constantly and hardly cooled down our home. At the beginning of the 4th year, it ran out of freon and was recharged, and last year it ran out of freon again. The installer found a pinhole in the coil and it had to be replaced. Our installer/servicer was very helpful and worked with us to help keep labor costs down but, Carrier should stand behind their product and cover all labor for warranty parts. I shouldnt have to pay labor charges on factory defective parts. Its very frustrating to have purchased a top-of-the-line unit, only to feel like we ended up with a lemon and have little recourse but to accept Carriers less than satisfactory limited warranty. I get the feeling Carrier couldnt care less about the little guy, once a sale is made. At least the car manufacturers cover labor and parts for warranty work. Type Of Product : Central Air Conditioner, Serial Number : **, Model Number : 24APA324A0030010, Installed Date : 05/17/2007.Update 5/3/12: Surprise, surprise, here it is the beginning of the warm weather season and we turned on the AC today and it isnt working. We will have to wait until I can get a servicer out to find out whats wrong now.

I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008. During the first year the installer would fix all the minor problems as they popped up, no out of pocket expenses. The 2nd year it started getting expensive. Refrigerant leaks, fan motors quitting, coils leaking and needing to be replaced, drip pan cracking and leaking, pounds of Puron added, startup capacitor replaced three times, and today 2.5 pounds of Puron. The only thing that hasnt quit yet is the compressor. I have spent a great sum of money from the yearly fix up. Carrier is undependable and expensive. My buddy had similar problems with his carrier. He installed his in 2007. After the 4th year of breaking down, he called a Trane dealer and had a unit installed. Up till now never a repair. He said for me to save my money and switch to TRANE.

In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.Carrier paid for parts only and would not pay over $700 in labor or for freon charges. Almost worthless warranty. Pathetic company. I purchased 2 infinity systems for $22,000 6 years ago. It will never happen again.

I purchased a new Carrier Infinity 25HNA unit in the summer of 2006. The purchase included a 10-year warranty. I just recently found out that my compressor locked up. (7.5 years). It has the Bristol compressor in it. My A/C guy mentioned that Carrier had numerous problems with this compressor. Carrier offered to replace the compressor but I would have to pay around $1400 in labor and additional parts to get my unit going again. On top of that, Carrier told me if I went this route there would be no further warranty on the unit. My other option was to pay $2500 for an entire outside unit and they would warranty this new unit for 10 years. I am very disappointed in Carrier. I have owned several other brands and never had a compressor go out. I own several rental units that the heat pumps have been going for almost 20 years. From the looks of this mess, i do not plan on ever buying a Carrier unit again.

When I bought Carrier I bought 3 tons heat pumps. Carrier decided to change their world class heat pump for a “shell” pump on my models, which I had 12 visits in two years, they covered in warranty one heat pump, and installed the original old style. Now I have 2 pumps not work, and 3 ($1000) thermostats out-of-warranty. This purchase was horrible, all the carrier dealers stat oh... you bought that year... youre screwed.

On October 24, 2014, I had a new Carrier air conditioner installed. Unfortunately, the product has not performed well and to our expectations. As of May, 2015 the unit was making an unusual loud noise, although the technician was not able to find anything wrong. In August, 2016 the unit was making a loud noise again. This time we also noticed water leaking and that the unit will successively go on and off. The technician determined that the units expansion valve was faulty. In August 2016 the repair was completed. While the parts were covered under the warranty, we incurred expenses for the labor in amount of $375.00. In addition to the expense incurred and the hindrance of not having AC in 100 degrees weather, we had to twice take time off from our jobs, once to have the unit inspected and a second time to have the repairs done, which took nearly 5 hours to complete. We were disappointed to say the least and find it unacceptable that a new unit that has been in use for less than 2 years, to have such issues.To resolve the problem, we contacted Carrier and kindly requested a full reimbursement of the $375.00 cost we incurred. Per our online research, this issue has happened to other Carrier users and we deem this to be a flaw in the manufacturing of the system, and not normal wear and tear. The response back was that, while they are sorry for the inconvenience created by their system, they cant help us as they are not responsible for the labor cost we incurred! After we spent close to $7k on a new unit, I find it unacceptable to have to spend another $400 in the second year on repairs!

Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and its customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem Ive had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of modern carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.

In 2008, I purchased a major product which was a Carrier Bryant ClimateMaster GT-PX water source heat pump. I thought I purchased the best warranty and well-known product available with the cost of over $7000. After 18 months of operation, this unit started having problems. After a multitude of service calls to the dealer, it was determined that there was a water to freon leak. It was then classified as a catastrophic failure event. This happened during the middle of winter and we had to rely upon the back up heat system, which barely provided enough heat to keep but consumed a huge amount of power.Carrier required the dealer to cut the water coil unit and sent to Oklahoma to be analyzed. It was apparently determined the copper tubing had developed corrosion by contaminated loop fluid and their opinion was that it was not a manufacturing problem. I requested the coil system be returned so that I could have it analyzed by my own sources. I did not receive any response. I did, however, keep both intake and outtake ends of this coil system. There is no indication of any corrosion.Through many calls to dealer, distributor, and manufacturer (Carrier), the distributor finally agreed to replace the now destroyed heat pump, if I agreed to remedy the so-called water corrosion problem with a separate enclosed plate to plate loop heat exchanger, which I agreed to due out of desperation at the cost of $2600.The new water source heat pump provided by the distributor is a Carrier 50 YD model, installed on 04/22/11. Alas, this was not the end of the story. On 01/11/13 (20 months after installation), I had to have a service call to replace the freeze control sensor. One month later, Im still having problems. Another service call determined there was a freon leak at one of the solder connections which was repaired. I was wrong once again thinking, I had a good warranted Carrier product.As I understand it Carrier would not honor any of the repair costs which the dealer said he would absorb. Needless to say, Im stuck with this product. I really have no problems with the dealer or the distributor. It appears to me they took the brunt of the cost on this matter, which I feel should have been provided by the manufacturer. As you can see, this has been a long drawn process which the manufacturer has not taken any responsibility. This has created a lot of extra stress on my family and me. Obviously, I am not a happy customer and I feel that Carrier has given me, my dealer, and the distributor a lot of headaches and hassles. This is causing a lot of redundant time-consuming checks and rechecks and no warranty support. I will never recommend or purchase a Carrier product.

I built a new home which we moved into in 2014. The only equipment which has failed has been my Carrier gas furnace and outside a/c unit. I have had the coil in the furnace replaced, the blower motor replaced, a leak repaired on the outside unit and once again I am without air conditioning waiting on a service call which will take 3 days. My units carry a 5 year warranty (parts only, labor was for one year I believe) which could have been extended to 10 if my units were registered (for marketing purposes I was told) within 90 days of closing on my home. With the mountain of paperwork/moving/dealing with banks/contractor I missed this deadline. I cannot say they, I wasnt handled a piece of paper at some time telling me to do so. Even though I am still in the initial warranty period, and Carrier could obtain my data for marketing purposes, they will not extend my warranty for the additional 5 years.That being said this equipment should not have failed so many times in such a short period of time. I have had no issues with any of the other appliances in my home, only my Carrier equipment. They treat their warranty like rebate cards. They know most people wont register their equipment so they can get out of the additional years of warranty. I only found out about this from a different Carrier dealer who will now be servicing my equipment. Buy something else. The equipment I have is unreliable and thus far I have not been impressed with their service. I did not have a choice as my builder had the equipment installed, when it is replaced I will stay away from Carrier.

I installed a 5-HP air-conditioning unit through an authorized Carrier distributor and the a/c does not work from day one of usage. After many complaints and after almost 30 days of waiting, they decided to replace the fan. They took it out, but after almost waiting for another one week, they came and said that they will fix it. I asked them to replace it as they promised from the beginning - in addition as to why the customer should accept malfunction from a brand new equipment. Then, they started this repairing trip from day one - very bad, slow response and support from Carrier and their distributor.

We purchased two Carrier Infinity furnaces 6.5 years ago. Serial number 0711A033962 and 5110A03655. Cappy Heating and Air Conditioning installed them. We selected these because we believed they were the best furnaces. About five years into the life of the furnace one controller failed. Cappy replaced those. ($1000+). Now after 6.5 years the primary and secondary heat exchangers need to be replaced on both units! (My cost will be over $1,000.) We replace our air filters every 6 months so it wasnt poor airflow. It was poor workmanship. I expected Carrier to be a reputable caring company. Nope. They are covering part of the labor on the secondary but not the primary. Really! Where is the logic there? When I spoke to Diane in the Carriers claims department, she stuck with the policy. Might as well just talk to a robot. Conclusion, Carriers best furnace is of poor quality & controllers are poor quality. Nobodys perfect, however, I expected they would own up to it. Nope, support is poor quality too. Very disappointing.

We have replaced 25 year old Carrier furnace with a new one back in 2015. The installation was executed by an approved dealer from Carrier. Only a few months on, the blower fan failed a first time, then a second time in 2016, a third time in 2018 and again in May 2019. Now the Carrier approved dealer company that has serviced our equipment since 2016 is recommending that we replaced the entire unit. Carrier is refusing to provide their assistance nor to replace the unit under the motive that the installation is to blame. Interestingly enough, this new unit installation is identical to the previous one that was also a Carrier furnace. Weve had only bad experiences with this company. I would not recommend it to my best enemy. ;0

I paid $13,000 for an Infinity System in July 2007. On New Years Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

We have a Carrier furnace and a/c. It is currently 25 yrs old. It just needs a tune up every year. It runs well and is dependable. We are holding out as long as possible to replace it. It is unfortunate that machines don’t last like they used to. Fingers crossed we can maintain ours for a few more years.

So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? Its a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their limited warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.I have read so many accounts of similar experiences with Carrier: they replace the part that failed but do not reimburse the labor (which is often more than the part!). This is NOT acceptable and we need to mobilize to make manufacturers like this more responsive to consumers. Continue to share your stories and write to Bryant. We also need to contact our elected officials to develop legislation that will better protect us. Good luck to all!

I had a Carrier heat pump and air handler installed in 2017 (Comfort 25HCE418.1.5 ton... w/SEER 14.5; Carrier Performance fan coil w/variable speed DC blower). I had all the scheduled maintenance and now the evaporator coil leaked and I am being told it will cost $1425 to fix just for labor! What good is having a new system if it costs this much to fix? I was told by the tech that they had to replace these evaporator coils after one year! Even with the parts covered the labor is cost prohibitive. If these systems cannot be maintained even with regular maintenance, which was also expensive, then they must be defective! My heating and cooling bills were also huge and the thermostat had constant problems - going out, or not registering the correct temperature. You would think these companies would be concerned about their reputations. You would think that the certified dealers would also be concerned about the quality of these products. You would think there was some integrity in this business.

Saved to purchase new heat and AC. Bought July 2018. So excited...finally not having to call and have our old heater fixed regularly (GOODMAN). At first it was so quiet, then one month later it is noisier. Okay were fine with it just nice to have air. Now our troubles begin...HEAT. When we put the heat on for the first time, you have a smell, normal, especially after sitting for a few months, not in use. Our rec. room is downstairs as well is our office. We can smell a chemical/chlorine, gassy smell. Way ahead of you. Called gas company, called installer and checked my monoxide detector. NOTHING. No leaks, they found no odor. Everything is running top notch and fine. Okay, now. We sound crazy but at night, there is a smell of gassy, chlorine, chemical.I looked online to see if others had this problem and they do... I called Carrier and they offered no solution or tell us what it may be. It is Jan. 24th 2019 and I am typing this review with a smell of gas, chlorine in the air. I feel sick to my stomach and have a headache. We get a sleepy feeling when we shouldnt be tired. We are extremely MAD that this is happening. We have monoxide, gas detectors on all floors, one right next to the unit. We checked this so often, we have a new hobby. Sickening... I wish we never bought this and I wanted my old Goodman back.

In mid-2007, I had my 13-year old HVAC system replaced with a Carrier Infinity system with 5 ton 14.0 SEER unit (model #24ANA760A003) to give a peace of mind regarding reliability. Two years ago, the system failed and the temp in my house got to over 100 degrees here in AZ. The installation company told me the compressor was bad and needed to be replaced at a cost of over $800. This with the unit still under warranty! Now almost exactly two years later, the compressor again went out and needs to be replaced. The owner of the installation company told me that Carrier acknowledges that this is a faulty unit (as evidenced by the multiple other complaints here), but refuses to replace it with anything other than another unit of the very same defective model. And of course, I have to pay all the labor charges again. Carrier seems truly unconcerned regarding customer service and only wants to take your money and run. Perhaps, as a previous writer suggested, a class action lawsuit is in order.

The centrifugal start switch on my blower motor keeps hanging up. When it does, the motor wont start and the main breaker blows. I have fixed this several times by putting the armature in my lathe and turning down the section in the fins that are rubbing on the switch. Attempted to get the OEM motor part number from Carrier but they refuse to give it to me. They say I have to pay a licensed HVAC dealer to get the part number. The last time I tried to get the HVAC dealer to replace my condenser fan motor, the dealer had no idea what motor I had and I had to remove the motor myself and give him the part number on the motor. Carrier has to be the most unhelpful manufacturer I have ever dealt with.

In 2008 we installed three Zoned Carrier Infinity 95% AFUE furnaces with 16 SEER Heat Pump Coils/Condensers in our home. There are two 3-Ton systems and one 4-ton system. Two of the systems have Infinity Air Filters and all three have Carrier Humidifiers. There are a total of 10 zones on the system. In the last two years, I have installed two 4 Ton Carrier Infinity Dual Stage Furnaces with 16 SEER Heat Pump Coils/Condensers where I work. All five systems have performed great. We have had no warranty issues or non-warranty issues. The systems cool and heat as expected. All were installed by the same highly reputable contractor. I highly recommend Carrier units.

The system is only three years old and so far running as expected. It is a heat pump system that supposedly saves on bills. But interesting the builder also gets a REBATE he does not pass along to the homeowner - probably the reason he pushed for a heat pump system.

I have several Carrier and Payne HVAC systems in several houses. I had 2 very simple technical questions regarding their thermostat. (Can the unit humidifier be set to greater than 45? and Where is the humidity sensor?) Called Customer Service looking for Tech Support line... no tech support line, they know nothing, suggested I call local Carrier dealers, i.e. local contractors. I did, they had no idea why Carrier would refer me to them. They dont offer tech support (as they shouldnt). I called back Carrier, went to Level 2 customer service... same BS, unbelievable... no more Carrier products.

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying Well why cant you tell me whats wrong the unit? I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company. He agreed to talk to the first company. Days later, no response. The outside HVAC company told me they have tried to contact the agent several times. No response. I contacted customer relations at Payne. I was just informed my conversation is being recorded. This unit is still under warranty and now I have read reviews from this site, I am horrified! I have spent hours on the phone. It has been 90 degrees this week and I cant get anyone to help me.

Carrier Bryant Furnace - I had a new Carrier Bryant furnace installed in September 2014. Hardly used it for two months and then in November 2014 the thing does not work, and the plumber says he cant repair it. Now I have to try and my $3000 back somehow. Do not use Carrier products.

We bought a brand new town home in 2015 with a Carrier air conditioner that was made in 2012. After only 7 years the oil and fluid leaked out causing the unit to seize up and die. Really disappointed in the overall quality and durability of this product. Would not recommend this lemon.

This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.

7 year old Carrier furnace. Fired up the furnace this morning and a terrible screech from the inducer motor/blower. Figured the bearing failed, but hey, it can happen. Then the repairman came and said they had to replace the inducer assembly and get this, OVER $1000 for the job! This is absolutely unacceptable predatory pricing. I either replace the furnace with a better brand (Goodman) or I bite the bullet and pay the ransom for this Carrier. Ill never buy another Carrier furnace.

This system has been very reliable and dependable. Very little maintenance required. The system has stood the test of time and weather. I would recommend Carrier for its economy and freedom from repairs.

I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had problems ever since. The furnace leaks water on the floor, shuts off by itself, had it serviced many times, the air conditioner has a leak, the heat quits and has to be reset, problems after problems.....I will never get another unless they replace it. I have all the service reports from my service man.

Like other reviews we have had many of the same issues. Every change of seasons we have to have service call for a 24vac fuse. We are on our second thermostat, which is not letting us program day temperature. Had circuit boards replaced. This past winter, had the compressor replaced. Were told this will fix the issues we have been having. 3 months later, 24vac fuse call, technician is on our thermostat again. We have the company that installed the unit come in every spring and fall to check the system for proper operation and usually 6 to 8 weeks later it quits working or the 24vac fuse warning comes up. Also have a carrier gas furnace the first year the blower fuse blew. The repair technician left me 2 extra fuses and showed me how to replace it so we did not have to pay someone to come out.

Carrier Infinity heat pump residential - Similar problems as most others have listed. I purchased a top of the line Infinity System 3 1/2 years ago. The unit never cooled properly. Total Air Care was ignorant about the Puron system; they didnt know why it wasnt cooling. Ive had the TXV replaced twice. Ive had a motor capacitor replaced. Ive had the compressor relocated closer to the air handler. The last Carrier tech said I needed the evaporator coils replaced, $400 for labor. I installed a powered attic fan and had the attic re-insulated. Ive spent close to $2,500.00 on getting it to work properly. I still come home to a warm home. Ill never buy another Carrier - sounds like a little class action may be needed.

I paid $6500 for a new furnace (59SC5A)/AC in July of 2016. Turned on my furnace on Friday 10/12/18 remotely via wifi thermostat and came home to NO heat. Called after hours service at $145 just to walk in and diagnose the problem. Bad gas valve that they do NOT carry and have to order and I have to PAY for the service call and the labor which is unacceptable. No heat for the next 3-5 days with temps in the 30s and 40s. SAVE YOURSELF THE HEADACHES AND STAY FAR AWAY FROM CARRIER. The quality is subpar for the premium price and I feel this is just going to be the first of many problems with this junk!

Just like 1800s. Beautiful heater for price and the scientific structure of craftsmanship a plus.

Stay away from Carrier as they have really bad customer service. They dont keep replacement parts in stock locally and they are located in New York which is really far from Florida which is where I live. My unit needs a part replaced and they dont have it in stock either locally or in New York and they do not know when they will have it in stock. I live in Florida where you cannot be without air conditioner. Their 10 year warranty is non-existent as they will charge you for shipping the part and if you want to expedite it for next day they will charge you even more. Now how is it my fault that the part is not available locally. What kind of service are you giving your customers if you are selling a product that you do not have parts for.

Well its that time of year again when the old AC unit that is only 5 years old fails. You would think spending 6K on a new name brand ac unit would last a few years at least. Once installed the unit lasted about 13 months and the coil leaked inside the house. A new one was installed and Puron re-added and all good, maybe a one off defect right? 4 years later same thing, now the HVAC guys all say its the fact they used copper and aluminum coils with high pressure Puron, a known failure waiting to happen. The new coil I have coming this week is all aluminum, and it covered under warranty still! But not the 2K plus cost for dyte, Puron, then replacement and yes more Puron! Calling Carrier is a joke, you get top level support that says I need to send an email to the review board. Buy some cheap Chinese AC unit. It will last longer or at least as long.

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.

I built a new home in 2007/2008. I researched and purchased what I was lead to believe was some of finest equipment in HVAC on the market. Boy was I mislead. It was much more pricey than the standard system I was originally quoted but since I was building the home myself for retirement, I wanted the best. The heat pump I purchased was a Bryant Evolution, two stage, variable speed, model # 286-ANA-048000-CBAA, serial # 2907E28649, a 4 ton/16 seer system. Sounds cool but what a piece of junk. The system was roughed in late October 2007 with final installation/operation in late August 2008 when I finished the home.First indication of a problem was a compressor failure the end of March 2009. I was told it was a fluke and the compressor was replaced under warranty. My HVAC system does not experience heavy use or extremes as far as heat and cold because I live in western Washington State where the climate is fairly moderate. In the winter, I burn a lot of wood and the summer we rarely use the A/C. That said, it should be fair to expect even a longer life from this higher end equipment. Not So! In January 2015, I experienced another compressor failure and this is where my true frustration begins.My dealer confirmed that it was in fact another compressor failure and said this had been a much greater problem than Carrier had wished to admit. It was apparently enough of a problem that Carrier was offering a pro-rated replacement program. So my options are: (1) replace the compressor again and take my chances, (2) buy a new replacement Carrier heat pump at a discounted price (approx: $2,000.00) and hope to get a better unit. I have absolutely no problem with the pro-rated idea since I did get some years of service from the original system. The problem is, even though I am technically paying for a new unit, Carrier does not even have enough faith in their own equipment to give me a new warranty. Even if I opt to buy the new replacement unit, they will only recognize the remainder of my original warranty. Is this ridiculous or what? If they were simply replacing my unit at no cost to me, because the original unit was crap, then I would have no beef at all with this ridiculous policy. But in essence, I am paying for the new unit both with more cash and the expectation that the original higher end system that I paid a premium price for would last far longer than it did. The last standard grade heat pump I had on my previous home lasted 18 years. So, whats wrong with this picture. When my dealer gave me these options and explained this warranty, I didnt believe it. So I called Carrier customer service. After talking with a representative and then a senior representative named Diane, I was told the dealer was correct and that was all Carrier was willing to do for me. I explained to Diane that this system had failed previously in 2009 but this made no difference. This was all Carrier was willing to offer even with their higher end systems. Very sad that even they dont have enough confidence in their equipment to give a person a new warranty on new equipment. Needless to say I will no longer be using or recommend Carrier equipment to anyone, EVER. This policy and the way they stand by their products and treat their customers is simply horrible. DONT BUY CARRIER !!!!! So now I will be paying another $5,000.00 to buy a Trane and my big investment just 7 years ago is gone.One last note about some of their higher end products. My neighbor and long-time friend built a home next to me a few months after I built mine. Never guess what my recommendation was to him on HVAC for his house. Yep you got it, same junk. While he did not experience a compressor failure early on like I did, he did experience other smaller issues. However, his system failed (compressor) in the spring of 2014. His system was approximately 1 year newer than mine so his pro-rated cost to replace in April 2014 was approx: $1,500.00 instead of the $2,000.00 I was asked to pay. Ok, so good for him. He got a new replacement system (for a 5-6 year old system) for $1,500.00, AND a NEW Warranty that started from the day his new system arrived. So I would say this was good business on Carriers part by essentially continuing his HVAC experience for a pro-rated amount and giving him a new warranty on a new product. Something must have happened between April 2014 and the end of the year (probably more failures), because as I said earlier, Carrier no longer has the faith in their equipment to give a new warranty on new products. In case I forgot to say this, DONT BUY CARRIER and tell all your family, friends, and co-workers.

I bought the 5 ton Carrier Infinity HNA26 indoor and outdoor unit heat pump system in 2007. My money was good; my purchase was not. Ducting was made to spec for the Carrier heat pump compressor in a new home heating some 3500 sq feet. 4 years later, 2011, the original compressor packed it in, a new compressor was installed costing me some $2000.00 more - labour and refrigerant. There were also numerous service calls prior, with among others the replacement of a honking reversing valve. Now in 2015 the 2011 replacement compressor has packed it in - another 4 years. Two (2) compressors shot! Junk! I phoned another heat pump outfit and they will install a comparable American Standard for some $12,500.00 here in British Columbia, Canada. That is a boat load of money to replace a Carrier unit that should have lasted some 15 or so more years. There should be a class action suit against Carrier for this!

Currently have 4 Carrier heat pumps at my home -3.8, 3.0 and two 2.4 units. Units installed 2009 in new residence. 3.0 unit evaporator coil replaced 4-2014, now coil is leaking again! Coils in other units, after HVAC tech. inspection could fail at any time!! Labor costs so far exceed $800! Carrier distributor can do nothing! Distributor can DO NOTHING, but I can -- NEVER, NEVER, NEVER purchase or recommend any product produced by United Technologies. Planning to present my case to Texas Home Builders Assoc. and recommend that they do not disappoint home buyers by installing United Technologies products in new or remodeled homes! CARRIER UNITS A BIG DISAPPOINTMENT!

Moved into the new home in Dec 2012. By July 2014 had to have a capacitor replaced. Came home today and the entire unit is frozen. Was told by the serviceman that they were just notified by Carrier of bad modulators in the air handlers. $263 later (for labor), my question is... if Carrier knows of these bad modulators, why do I have to pay for labor to fix something that was wrong in the first place? Our prior unit (Trane) lasted OVER 20 years and in its lifetime we only had to have 3 repair calls (and all of them at the end of life of the unit). I will NEVER EVER buy another home if a Carrier is attached to it!!! I dont think a BRAND new home should have these issues and I should be able to have Carrier remove its unit and replace it with a brand that isnt going to nickle and dime me to death over the years!

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!

Our Infinity series 25 heat pump was installed in 2006 and we had a 10-year parts and labor warranty included at that time. We have the system checked twice each year and things have worked well until recently. On our last bi-annual service call (January 24 this year), the outdoor temperature sender unit was determined to be bad and was replaced at no charge. Then three days ago, we received a system malfunction notice on our indoor thermostat so I called our service company and they were slammed, so we set up an appointment for today. The tech came out, spent an hour checking the system and determined the compressor is failing causing the thermal lockout conditions which were recurring on a regular basis (it is a Bristol compressor). He called their carrier supplier while he was here, went through the problems and trouble codes with them on the phone and then received the okay to replace the unit. There will be no charge to us due to the 10-year service agreement. I told him that I had read about the problems with the Bristol compressors and he said he was aware of the problems as well. He said they had a great supplier to work with and had some problems initially but no longer have them with respect to getting warranty replacements when they properly document the issues involved and the warranty is in effect. Apollo is our contractor here in Kennewick, Washington and theyve done a good job and have the right relationships with the manufacturer and vendors to get things done.

I purchased my unit in 2007 and thru the company I bought it from, have a 15 yr parts and labor warranty. I have the Infinity thermostat and 3 ton unit heat pump and Infinity air handler. Ran okay for the first year or so but fast forward to today... Heres a rundown of the repairs on this unit. Ive had 7+ system malfunctions, many of them with multiple codes. The primary code is always 45. Ive had the air handler circuit board replaced 3 times - 3/2009 12/,2011, 9/2014 and a 4th one effective today due to the total shut down (8/2015) of entire system. Ive had the heat pump circuit board replaced also 9/2014, coils replaced 2/2014, and new wiring harness 10/2014. Ive been told that Carrier will eventually stop warranting the circuit boards.As everyone else, someone needs to be home when this service is done so taking time from work to be home for every repair can be very tough and expensive for someone whose company doesnt allow them or cant have them work from home. Im fortunate but in the long run Carrier should be doing something to recognize the problems their system has and make it right. My service company is great but eventually this will start to get very costly. Im done with Carrier and will be contacting the company I purchased it from regarding the lemon law. This just cant go on...

Im a homeowner and had two units installed in the two story house I completed in 2012. Its been 1 year and 3 months and Ive had 3 a/c outages. My upstairs unit (3-ton) has been out twice, most recently when the compressor blower motor stopped working. My latest problem is with the downstairs unit (2.5-ton) which needs a new evaporator unit. There is a leak in the copper coil which Im told is common. Most startling to me, however, was how corroded the entire evaporator unit appeared. I took a photo and posted here. The prevailing story I hear from the repair folks is that Carriers technology got way ahead of quality... in an effort to meet the rising efficiency requirements. The parts warranty is helpful, but the labor combined for all three repairs is now at $2000. Oh yeah, and I called Carrier (as a homeowner) to express my dissatisfaction. They towed the line on warranty terms and conditions and wouldnt transfer me to a Manager. Given my experience, I will never purchase Carrier equipment again.

I waited on phone line (1-800-CARRIER) for 22 minutes. Then gave up and pressed “1” for call back. About 40 minutes later a young woman returned call. I explained that my local dealer told me that Carrier did not support Ecobee thermostats and I wanted to verify that information. She asked to put me brief hold. After a few minutes she returned to line and advised that I would need to contact Ecobee and she provided phone number. I asked if there was someone at Carrier I could speak with. She said no because they have “no technical support staff” in customer service.

5 compressors in five years - On June 29th, 2007, we installed a Carrier Infinity 3-ton 15.5 Seer heat pump model 25HNA636A003, the high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! In 2009, the air compressor went out. We had installed under our five star warranty. Now, 7-30-12, we just had another compressor installed under the ten year warranty. The man who installed the latest compressor said this is a bad compressor by the name of Bristol. He wanted to sell me a new compressor for $2,500. Carrier knows this is a bad compressor and should replace it with one that wont keep burning out. I still have five years left on the five star warranty.

Our heat pump compressor and related parts that were installed in our residence in 2011 required a replacement parts July 2016. We are very dissatisfied with the quality of our top of the line Carrier Heat Pump System. Parts are warranted for 10 years, but the issue remains, if the system is what Carrier boasts this system as their top of the line product, why do we need to have to pay for the compressor and related parts to be replaced.We are being charged a high rate of $167 per hour to replace these parts, along with $167 initial cost to diagnose the problems. It seems as though we are paying for the parts along with the repair, for a unit that should last 10 years. Sunset Air is the contractor replacing the parts and has estimated labor charges in excess of $1,300 just to replace the needed parts (8 hour job). Carrier has told us they are not responsible for labor charges, but the unit should hold up for the 10 years as boasted for their again top of the line unit.

I purchased a Carrier Infinity furnace in 2008 thinking that this furnace would last as long as my previous Lennox. My previous furnace lasted 18 years without any problems. Carrier instructed me that I had a 5 year parts warranty and does not include labor. I have just learned that Carrier offers a 10 year warranty on parts after 2008 and refuses to cover any cost of my repair. I have verbally stated that Carrier products are designed to fail just before 5 years are up and I seriously recommend that under any condition do not purchase any of their products ever. Their customer service is absolutely horrible and they like to hang up on many occasions. I wish I had never brought this piece of garbage.

Like others, it seems that a few months right out of warranty something breaks. I installed a top of the line Infinity 96 5 years ago. Last week the furnace motor stops operating. My service company followed the repair instructions that suggests replacement of a main PC board and then a motor module. It turns out the main PC board did not need replacement and the motor module was defective - a couple of months outside warranty. Carrier wont accept the unused main PC board back once it was opened. At wholesale cost I was out $900 for the two parts. I would wish that Carrier would accept the PC board back for credit and replace the motor module under warranty. So far I have had no luck going up the chain at Carrier. Any suggestions would be welcome.

Had a new Carrier furnace and A/C installed in August 2013. It totally worked fine until last summer. After several visits by several technicians they replaced a low pressure switch and a coil in the inside unit. Last occurred last fall. I turn the unit on the spring and no A/C. Called the company that installed it since it is still under the 5 year labor 10 year parts warranty. It required 2 lbs of Puron. They never checked for a leak but recommended I have a nitrogen test that would cost me $800.00. I asked why I have to pay for a leak test under warranty. The tech told me that it is not covered under warranty. So they will continue to put Freon in until it goes out of warranty in August then it is all on me. A wasted 9k. Never ever buy or recommend Carrier products to anyone.

11/3/10: Burgors Always Dependable, (Pul drain not while); customer said that unit will run then furnace will go off. But not go on. Cleaned fuse off. Cycle unit a few times. Drain cleaned too, unit is running fine, filter ok too. Paid $100.00.11/15/10: Burgors Always Dependable, was here 4-6 times in the last two weeks do to furnace; will run fine for about 8-10 hours then furnace will go off and customer will reset switch on furnace. Service man did check; sensor cleaned, burner box check, salt test check passes at this time. Replace start, drain box cleaned and check to ok replace switch at limit box burner and will check heat exchange too. (Cycle Ok too!) Crack in heat exchanger not safe to run unit replace limit in burner box. Service man not know about 3 times. Customer was resetting furnace switch. Paid $150.00.Somewhere in here, Burgors tried to get me to give him $800 for the new heat exchange, I found out it is under warranty from Carrier and didnt go through him b/c Mechanical Heating and Cooling said I wouldnt have to pay the 800 b/c carrier will reimburse them.11/18/10: Mechanical Heating & Cooling, no heat replaced heat exchanger, also bad igniter system tested and running fine at this time; heat exchange under warranty. Paid $319.00. This is the bill I dispute b/c they charged me $111 for a rush fee without any knowledge of it being a rush fee or option to have it on a rush bases.11/19/11: Mechanical Heating & Cooling, No heat; furnace running upon arrival, let complete cycle, checked past fault codes 12 blower on after power up ran through several cycles running OK at this time, also flushed trap. Check incoming power connections, all Ok. Paid (n/c considering they were just there the night before).11/26/11: Mechanical Heating & Cooling, found furnace tripped on high temp limit, reset checked coil very dirty customer cleaned checked capacitor ok ,temp rise ok 46; cut hole in return in basement, cycled unit running ok at this time. Paid $89.00.After all this, Mechanical Heating & Cooling are now telling me that the venting system must not be the right size; seems to me that if this were true then why did my system run for approximately 6 yrs with no problems. Problems just now occurring; I spoke to _______ from Carrier and he stated that this is not uncommon; Well then if that is true, then why was the Venting for the system not properly installed? Wouldnt it still be Carriers fault since they installed it?

My residence air conditioner was leaking water under the furnace combination. The air conditioner tech diagnosed the pan leaking after checking for the freon pressure. I said why can I not patch the pan. He showed me how to access the evaporator coil and pan on the gas force air furnace by removing a panel on the rear near the evaporator coil. I have a Carrier AC.I looked hard for the source of the water as the pan was not leaking when I poured water on the pan, and the water was properly draining. The evaporator coil can slide out of the furnace housing, but one needs a platform to rest the coil to prevent kinking of the lines (very important as freon will leak, if not careful). I finally saw about two inches of dust/dirt at the top of the evaporator coil and surmised that this dirt was preventing the evaporated water from draining properly. After cleaning the evaporator coil, the AC seem to work, but the outside temperature was not hot enough to really test the AC.Another process was required, get some coil solvent from Home Depot and spray it on the coil. Be sure to get the ones that evaporate by themselves not require rinsing. I sprayed water on the coils after the foam went away just to be sure. Theoretically, the evaporated water will wash the solvent away when the AC is operating. Anyway, for a mechanically inclined person saving $5k to $6K using the above is worth a try! Or, you try talking the tech into looking at the coil itself and doing the cleaning for a few hundred dollars to pay for his time.

Five years ago, I had 7 5-ton Carrier 17 Seer units installed at my house (yes, really). It got hot a few days ago. Tech came out today and told me that 4 compressors have failed. All of the units run off of batteries first which are energized by street power and generator power. Ill keep everyone posted on how this evolves. I pay 20k a year for a 24/7/365 response on the HVAC systems. Hopefully, Carrier steps up and does the right thing.

June 2003: We had a weather maker 9300TS furnace/air conditioning unit installed in our home. The previous furnace had been in the home for nearly 30 years and still running strong.Since we had this product installed, we have had to have it serviced every year. They have replaced the circuit board, switches, coils, re-worked the lines and yet again, with the temperature at 25 degrees, it has gone out again. At the time we thought we were getting a quality product, but now we realize that this product is not worth the contract we signed when we purchased it. Very disappointing to pay that kind of money for a product that does not work. The installers have came out each time and performed a quick fix instead of addressing the obvious issue, which is apparently a faulty product. I would never recommend a carrier product to another. As far as the duct work being under-sized, which I have heard some refer to when this product was installed we had duct work installed, also, its the product itself. Very disappointed, never again.

We had a new Carrier 4 ton Heat Pump & Air Handler installed in a 2000 sf one level home in May of 2007 at a cost of $14,700. April 2009, the unit was not working due to a failed control board in the air handler. Part was replaced under warranty, however, the labor and trip charge was $187.00. January 2011 - No Heat Removed and replace failed compressor on system under warranty. Labor to replace their faulty compressor $480. June-July 2014, removed and replaced failed compressor again in heat pump. Recovered old freon, pulled vacuum, charged to specs. Also removed and replaced starting components on compressor. Total bill $1745.00. February 2015, removed and replaced failed air handler circuit board and heat relays and boards to air handler. No longer under warranty. Total bill $1016.00. I have a note from the service tech, If heat pump compressor breaks again by May 2016, Carrier will replace with new unit.

I just opened this website and noted that most of the Carrier reviews were terrible. This is a more advanced system than most HVAC repair companies have knowledge of or experience with. We had a bad experience a couple of summers ago (the a/c was not cooling) and it all came down to the one question I failed to ask the 2 repair companies that were sent to our home by our home warranty company: Does your company INSTALL Carrier systems? Well, (after the 2 companies had spent countless hours and replaced the evaporator coil--which did not make the problem go away), that one little question did the trick! The warranty found one company that actually had installed these systems and they came out and after an hour of hooking up the compressor to the techs computer and consulting with the engineers in Houston, the problem was identified. They replaced the compressor and that was that. We love it. The comfort it brings to our home and the money it saves with the highest efficiency system... We only wish we would have gotten a zoned system. I would recommend Carrier---but you have to get the right people to be your service technicians, preferably the company that installed it...and just take really good care of the system--do all your check-ups regularly. It is not inexpensive to purchase, so why would you just hire anyone to service it?

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.

I had three Carrier units (top of the line) installed for our new home. Every year since, we have had numerous problems and service calls. Now, it has become unbearable. Last Friday, our air conditioning went out. It is now Tuesday and there has been no resolution or help from Carriers online or phone center. We replaced the air handling unit ($900) two weeks ago. Now, the compressor is bad in our main unit. We called the company that installed the units and they showed up and found that it was the compressor. When they submitted the information on the warranty, they found that Carrier knows that the units are bad and has a program to replace the compressor with a different brand. So, the guys filled out all of the paperwork (Bristol Program Audit Form) and run the diagnostic tests to prove to Carrier that it is the compressor. There was a long list of serial numbers and models included in this list (I call a recall list). Upon returning the information to the Columbia, SC representative to get authorization for the part, they are told that since they are now not a certified Carrier service center, that they are unable to do the repairs. So we have had to start the process all over again. The service technician seems baffled since they let him do one less than two weeks ago, with the same faulty product.Additionally, the service company is not sure that the new $900 air handler with be compatible with the new compressor, if we ever get one. The temperature inside of our home is 84 degrees and it is supposed to reach 100 degrees by Friday. Since I have three of these units, I am concerned about the future of the units and the failure of Carrier to be proactive in replacing the compressors that they know have been faulty. Again, calling the 1-800- CARRIER number just led me to someone telling me that it is my home and my problem to handle and that the problems with the compressors are very limited. However, it must not be very limited to have a written protocol for the diagnosis of the problems and the units affected.

Carrier at Home. Im a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: You didnt ask our permission first before you took the discount option. Discount denied. Carrier: Our core values define who we are and guide every decision we make.

The condenser coil is leaking from my unit that is under two years old. Now it will cost me $550.00 in labor charges to have it replaced. Customer relations told me there was nothing they could do about it that it worked fine when it left the factory. HEY CARRIER, WHAT ABOUT PRODUCING INFERIOR PRODUCTS? Dont have a carrier unit installed or you will regret it.

I had a new Carrier heat pump and condenser installed in July of 2011. I thought I was buying a premium quality product. Well, December of 2014 the compressor went out. Though under warranty, I had to pay $800 for labor and freon. This week my unit stopped heating. Now the condenser coil has leaked and Ill be out almost $1200 for this warranty replacement. Less than 5 years old and $2000 out of pocket for repairs? So much for premium quality. NEVER again will I purchase a Carrier product!

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online. Both my wife and I work and we are not even sure if either of us were home when this work was completed as we had contractors working at the house. I took this all the way up to a Senior Person at Carrier. I was told by them nothing they can do, take it up with the installer. They will not allow you to go back and register your product. If this company is as good as the other installers that have posted say, then I would think that Carrier itself would allow the consumer to register the product retroactively, especially when the homeowner was not aware of the requirement. Im not even saying they should pay for the immediate service, my installer will take care of that because that falls on him, but to screw the homeowner out of the rest of the warranty shows a definite lack of support for their products. What happens now if my installer goes out of business or sells his business to someone else? I agree with the others on this blog who have wrote no Carrier ever again. I have an older Trane unit in the upstairs that has not given me one problem. I guarantee when that needs to be replaced, it wont be with a Carrier!

I will just be vague at this point to say that this is the worst air conditioner I have owned. This unit has had issues every year since I bought it. I bought it in Aug of 2008. Last year the compressor went out. The fan to the air handler went out the first year. And many instances in between. I heard of something from a service tech saying there was some recourse. I want recourse. I could not rate this unit since there are no negative options.

I bought my Carrier HVAC unit in 2003, now it is 2020. I am very pleased with Carrier's HVAC unit. Over the years it is required maintenance such as, replacing some parts usually costing around $750 to $1500. I weighed the maintenance costs with buying a new one for around $6000. But seems to be working good with the maintenance that I have done.

RUN AWAY! I always trusted in the brand, however, when I needed help from Carrier, they dont want to deal with their certified providers. I purchased an Air Handler and a Condenser from two providers listed on the Carrier website to solving my cooling problem. The issue was not solved, and now they want to sell me another HVAC system more powerful. They will not give me any discount for the product that I just bought and have less than 2 months of usage. Honestly, it is a joke, they want to sell more and more equipment without caring about customer satisfaction. Very disappointed with Carrier.

My 4-ton 14-seer Sentry compressor exploded & blew the terminal cap off damaging the wire harness. We closed on the home just over 1 year earlier (new construction from Savvy Homes). Even though the parts were covered under warranty (numerous failures have been reported with the LG compressor), Carrier refused to replace or even assist with labor cost. Imagine getting hit with a $2200 repair bill on an HVAC unit that was just over 1 year old. Terrible, terrible customer service.

I had a Carrier ac unit installed in my new home in 2016. I have regular scheduled maintenance every 6 months. Today at my maintenance visit I was charged $523.25 because of a bad TXV valve. My unit is currently off as I am waiting for the part. After paying almost $5200 for the unit and air handler I should not have to be replacing defective parts. I would not recommend Carrier products.

We had just purchased a brand new Carrier Upright Inverter air conditioner which we had installed by accredited personnel of Carrier. The very next day of installation, the aircon would reflect ERROR every time we attempt to put on the unit. We reported this defect but they give us many excuses, wasting our time and just raising our blood pressure. We just paid P100,000 for the unit, and on its first week, we have to try putting it on 3-4 times before the unit actually turns on!! Its been a little over a month, and the people of Carrier and the Abenson Appliance store where we purchased the unit, simply gives us the run-around!!! Where do consumers go for HELP!!!

We installed a Carrier Infinity 4-ton heat pump model 25HNA648A30020 in a new custom built home in 2007, opting for the top of the line, high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! So far, we have had to replace a compressor, a coil, and a circuit board. All these parts were covered under Carrier warranty, but not the labor. All told, we have spent $3887 in labor and Freon (R410). We would have been better off going with the builder grade unit. Our HVAC system undergoes routine maintenance twice a year, so this is not due to a lack of proper routine service. We have done everything the HVAC company and Carrier recommended. At one point last year, two Carrier field service reps came to my house to evaluate our duct system, at the request of the owner of our HVAC company. The Carrier field service reps agreed to the recommended duct redesign. I was willing to do anything to correct the problems and make the frequent equipment failures stop. I saved all service records and have over 30 pages of them now. The same unit went out 2 days ago for the second time in the middle summer in hot, humid South Carolina. HVAC company has not been able to run a diagnostic yet because the compressor was too hot. To add insult to injury, we were told the warranty on the Bristol compressor replaced in April of this year would not even last for the balance of warranty on the HVAC unit. That signaled to me that Carrier expects it will fail again within the balance of the heat pump warranty and they dont want to pay for it.Given numerous similar complaints and universal lack of responsiveness on the part of Carrier customer service, it would seem that a class action suit might be in order. Too bad, Carrier prefers to let it get to that stage rather than faithfully standing behind their products. Doing the right thing might be expensive, but not nearly as expensive as it will be when attorneys get involved.

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

I have had a Carrier Infinity system for 10 years. Within 3 years the compressor went out. A few years later we had a freeze and the heat pump turned on the outside unit breaking the fan. Carrier refused to cover. A year ago the compressor went out again. Carrier was willing to cover the compressor under a 10 year warranty, but not labor. My contract stated parts and labor. They later, after much negotiation, agreed to replace the condenser (including compressor) for $2500 and would extend a new warranty for 10 years parts and labor. Now the unit dies and its a circuit board. After replacing the unit would not come on again. It took 7 hours on the phone between the tech and Carrier to get it running again. Carrier support was reading a manual to help the tech figure out the problem. Their service even to a technician is a joke. I will never own another Carrier.

I bought a Carrier heating and cooling system back in 2010. Had a problem with the condenser freezing up when the weather got cold. Happened several times but was rectified. This year the heat went out. Had the same symptom. The company I bought the Carrier from was no longer in business so called another one that was a Carrier certified. They condemned the unit. Heat exchanger was burnt. These typically should last for 15 years. Only lasted eight and a half years. Getting Carrier will replace the part but the problem is the installation is very expensive. Its like buying an expensive car. All the parts are very expensive and they charge a fortune to install it. Dont be comforted by the warranty. Its worth very little.

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

After reading all the reports on the Carrier heat pump failures and quality control issues I needed to add my story to the list. I thought I was the only one to have to replace the compressor and circuit control boards and too many service call to remember. I bought the system in 2005. Compressor went out under the ten year time span. Replaced by installer but like everyone else not the freon or labor. If there is a class action lawsuit Id sure like to join in on it. Anyone involved can contact me at any time. Latest problem is in the zone control board. I am still dealing with this issue at present.

As a manager for a mechanical contractor it is very hard to look my customers in the face and tell them that the new heat pump we just installed doesnt work. This has happened 3 times in less than 90 days. One was short compressor mounting bolts from the factory and the refrigerant line broke during shipment. Carrier said it was a warranty issue. I say a factory defect! They wanted me to fix and not provide a replacement. Took a lot of my time 15 plus hours but they finally replaced. Today new unit had a bad transformer and would only heat. When switched to cool compressor would only run for 15 seconds and would shut off on high limit. Brand new unit needs a reversing valve.Again Carrier wants me to repair and not provide a replacement unit. Carrier corporate is useless in solving my issues as a contractor. I feel for the all the homeowners. Trane is 60 yards away from CARRIER GREAT LAKES, my local carrier distributor. I walked over to Trane and will be paying more for heat pumps and will have to pass on the cost to my customers, but at least they answer the phone without attitude and have handled all of our other problems with a smile. MAKE SURE TO GET YOUR COMPLAINT IN BEFORE THEY COMPLETE THEIR MOVE TO MEXICO.

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.Winter of 2015 and the system is running on heat-strip backup about 70% of the time. It is a MILD winter here also. I got my electric bill and the kilowatt usage for January had TRIPLED!! $$$. Dealer came out. Did something and said nothing is wrong. Next month I watched the thermostat as it stated the backup strips were running constantly AGAIN. The air-handler would blow cold air even when outside temps were in the mid 30s. When the pump couldnt meet the thermostat demand, on comes the electric strips... up goes my electric bill! I turned off the heat strips to tell the system to use heat pump only, but the only thing I get now is a constantly running air-handler and a VERY cold house. Buyer beware of Carriers low-quality product and marketing HYPE. This is NOT your fathers Carrier of yesterday.

We recently installed a Carrier split type inverter gold series air conditioner and we did not regret anything about it. Yes, it cost us more than buying a regular window type air conditioner but because this Carrier split type has the inverter technology, it is more energy efficient therefore lower electric bills for us. It also cools the room faster and it is very quiet. You dont even know its already on because it doesnt create one sound. It also comes with a remote control that is very easy to use. And true enough, weve noticed that our electric bills have become lower the past few months that weve started using this Carrier split type air conditioner.

On Dec 29, 2021, I had a Carrier Comfort 2.5 ton 14 Seers heatpump and air handler split system installed. It replaced a very efficient old Trane split system that was just too old and had broken down. The new Carrier heatpump has been nothing but a problem. On heat mode and auto fan it blows cold and ambient air through the registers and is constantly running. It kicks in auxiliary heat in the air handler often cause the heatpump is unable to provide enough hot air by itself to even warm the house and I live in Florida!. I expect my electric bill to go up by $300.00 more a month with this American engineered and built crap. The ac company and installers said this is normal for a Carrier comfort heatpump constantly blowing ambient air in heat mode and constantly running and hardly ever shutting off.Tried calling Carrier to tell them the problem and they referred me back to the ac company. My foreign made Trane heatpump heated the house well before it broke down after 20 years of use. Heard that an American company bought Trane and the new Trane heatpumps being built are also crap. So, that is why I went with Carrier. Next time, I will buy a Bosch heatpump cause American products are poorly engineered and manufactured with planned absolescence, inefficient, not dependable or reliable.... CARRIER comfort American piece of crap.

I am an HVAC contractor who purchased Carrier equipment because the blueprint on the job called out for Carrier. After purchasing the equipment and installing according to manufacturing specifications, we noticed we had a faulty motor in the new unit. I contacted the distributor and they informed me that not only did they not have the motor in stock, they would have to order a new one and we would have to pay for it again... YES PAY FOR IT AGAIN. I am still waiting to be reimbursed for this motor I paid for twice, not to mention all the time we lost. This was one of the worst things I have ever experienced with any HVAC distribution company. We install all different types of HVAC equipment based on blueprints. Never one time has this ever happened. 30 years in this business and this is by far the worst.

Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 days waiting for condenser grill. Why does your warranty cost consumer labor. Check auto warranties, no labor. Very disappointed in Carrier system.

I have a Carrier 24ANB624A003 condensing unit matched with a 59TN6080V 17-14 gas furnace and using the communicating thermostat. The contractor that installed it used best practise methods and materials when installing the unit. That included pulling a proper vacuum in the refrigerant pipe and installing a filter dryer before opening the valves on the condensing unit. Carriers condensing units are pre-charged with enough refrigerant gas for 25 of line set. The contractor has provided me with a ten-year comprehensive warranty conditional on my having them do the annual preventive maintenance. I have 36 years of experience (now retired) as a commercial heating and air conditioning contractor and I have designed and supervised the installation of thousands of systems and am a member of the American Society of Heating Refrigeration and Air Conditioning Engineers so I can speak with some authority on the subject. Carriers quality is as good as any other manufacturer. Problems with systems are more often that not poor installations and poorly trained technicians. If your contractor does not provide a ten-year comprehensive parts and labour warranty then choose one that does.

I am satisfied. I hoped for a little more efficiency, since I was replacing a 40 year old unit. It does provide very steady heat and have had no issues so far.

Despite the fact that the part was under warranty, the support desk blocked me from collecting my money back simply because I installed the HVAC blower motor myself. If I used one of their technicians the labor would have been more than the part, proving that they are just trying to steal from people and dont respect warranties. Carrier is a garbage company for both enterprise and consumers.

In 2010 we had Carrier HVAC installed. Since then the motor in the heating unit has been replaced, under warranty. Our service technician told me that Carrier knew that it was faulty but would only replace the part when it failed. Now we have to have the AC coils replaced because they are leaking coolant. According to the service technician the copper tubing cannot keep up with the pressure so it needs to be replaced with aluminum. Unfortunately this part is past the 5 year warranty, by one year, and now we have to pay $1,070 to have it replaced. I would not recommend a Carrier HVAC system.

I had a Comfort 14, 50HZC installed this past week. It replaced a 26+ year old Gettle Heat Pump. Now this new heat pump is way cooler and more efficient for sure, but way louder than my old Gettle. The only con and the reason for the 3 stars is for the high noise DB this new heat pump puts out, a very low rumble hum and you can hear everywhere in the house. You cannot hear it outside, cannot even hear it while standing next to it on the roof, but its there. Must be a vibration going through the unit, through the metal frame, through the roof. Now I am extremely happy the way the New Carrier Heat pump works, but I hate the low high DB rumble sound. The HVAC Guy from Qual Tech claims its the compressor. Well if it was, I should have heard it 12 inches from it on the roof, nope no loud sound at all on the roof, matter of fact its quieter standing 12 inches from it on the roof than it is inside the house. If the rumble was lower or less DBs or just quiet I would give the Heat pump a 5, but cant when a 26+ year old Gettle makes less noise and vibration that a supposedly state of the art New heat pump.

Ive been told, time and again, that HVAC units can last and should last to at least 10 years, but have the capacity to last up to 15yrs. Why is it, then, that NO Carrier HVAC unit weve had installed by local business Central Air, in Texarkana,Tx, had lasted more than 10yrs? The most recent unit was purchased, new, in 2013. Whereas I never see any neighbors have HVAC companies coming to do maintenance checks on their units, and this household has always paid to have them done... what is the deal with ours not lasting as long!! I use my HVAC very frugally, doing my best to keept the temp set at 78 in the Texas summer months, and also heater wise, I keep my home CHILLY in winter. I layer up my clothes no matter if Im dressed, or if Im in my pajamas! I layer my nightgowns wearing two of them at a time, and oft times wear my robe, and perhaps even throw on one of my athletic style jackets over it!So... I mentioned my CARRIER brand HVAC --not-- lasting?? Last year--July 2019... the compressor in my Carrier blew out!! What in tarnation! I do learn that its covered by warranty, but that does NOT mean that the additional parts required, nor the labor required, nor the refrigerant which was lost= NONE of those... ABSOLUTELY NONE of those things were covered. What in the heck---is CARRIER in cahoots with its dealer??? I was still out over $600usd per having to have the compressor replaced!! And good grief, it would have been astronomical to have had to pay for a new compressor too!! I suspect that Carrier must think, oh goodness the customer will be so relieved that we covered the cost of the new compressor, that theyll simply not be aggrieved by the output of cash still necessitated by the situation!! I am still upset to this point in time, to have had to pay for more refrigerant!! To have had to pay for the labor. To have had to pay for the extra parts ruined by the compressor blowing!! Does CARRIER --NOT use quality compressors! All I can figure is that they rely on planned obsolescence to survive! But they forget, once BITTEN, TWICE SHY!!! My future will be cooled by another brand!! I am looking into Trane, and others!! CARRIER can NOT be relied upon, per my experience, and-----per my estimation. I recently did an engine search on the Carrier brand and is stated in black and white that Carrier IS essentially UNRELIABLE! Oh, and to add the CHERRY on TOP of the HVAC SUNDAE... my capacitor broke in May of 2020!! I pitched a fit, and it wound up that the HVAC tech got permission to replace my capacitor at no cost, free of charge, to me. Darn tootin! That action, and gesture, though appreciated is no salve for the financial wound caused me, by Carriers choice of compressors they place into their units! Does CARRIER NOT comprehend that $6000USD for a HVAC UNIT is expensive enough? CAN they NOT take things A step further by building QUALITY PRODUCTS! They are perpetrating an epic fail by resting on the laurels of their good name! I donnt mind being vocal, via social media, as NECESSITATED/REQUIRED/NEEDED!! Id already expressed some displeasure via a public cheers and jeers group on Facebook, but really-- I bit my tongue, because much mreo can be said!! Listen up CARRIER!! ILL be RIDING the TRANE TRAIN, the NEXT TIME I need a NEW HVAC SYSTEM!!

Purchased new Carrier Infinity series (Infinity Heat pump, Infinity air handler, Infinity Air purifier, Infinity control Thermostat, UV bulbs) through Sears in 2006. After the Carrier five year warranty expired: 1) Infinity Thermostat LCD failed $700; 2) Air purifier electrostatic element failed $800; 3) Circuit board on heat pump failed $700. Ok, the last one was due to a gecko crawling into the unit in cold weather and short circuiting the board. But then again, why did Carrier make such an open-to-the elements panel on the outside unit for sensitive electronics that would allow critters to crawl in? Dont forget the costs of the air purifier filter element - $100+ yearly (But you get a year’s service out of it still 8x more expensive than a regular Filtrete on sale at a big box store) and UV bulbs that Carrier says should be replaced yearly ($150 plus per bulb - 2 required).But the biggest shock: Last fall I wanted to clean the heat pump units outside coil and discovered that the aluminum fins on the Puron (Freon) coils have pretty much oxidized and are deteriorating (crumbling to dust) ON AN 8 YEAR OLD UNIT! Now I read that Carrier makes a Coastal heat pump that is more corrosion-resistant from salt air. Wonder why? I am ticked at having paid $10k new system + $2200 to-date in repair costs to Carrier to be an unpaid beta tester for their new technology. And the beta tester gift just keeps on taking. To Infinity and beyond are my estimated future repair costs on this system.

When the unit arrived from the factory, the plastic door latch was broken. The HVAC installer retained the broken door latch and indicated theyd try to get a replacement. That never happened. When I called Carrier for a replacement part, they indicated they do not ship parts under warranty and told me to go buy the replacement part locally. If they wont honor their warranty with a little plastic part that cost them fifty cents to make, I dont feel theyll be honoring it for large ticket items.

We built a new home with our builder using Carrier for the HVAC system. After 5 1/2 years of use we had to replace both the outside and inside units, their warranty is 5 years. I have owned many homes and have never had as many problems with a unit. Their customer service was also unhelpful. I would never install or buy a home with a Carrier system.

I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said its not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job). I called Carrier and was told they no longer accept product registrations over the phone. So when I told the woman I could log in to their website to register the product while she was on the phone, she said she wasnt allowed to hold for customers. She seemed pretty rude. The problem here is that the Carrier website wont allow me to register my product (tried three different browsers) and their customer service will not help me register. This comes across as a warranty scam. Make it difficult so that customers dont register the product then deny warranty claims.

I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we decided to remodel our home. Since the HVAC system was 13 years old we decided to upgrade (??) to the Carrier Infinity Gas Pack. This system has been a nightmare. The 10 year warranty ran out because the registration did not get completed when in 90 days of purchase so that became 5 years. The original purchase of the unit was $6200.00 and since 2009 I have incurred over $4000.00 in parts and labor for circuit board, burners, induction motors and refrigerant. I now am told that I need another circuit board $1100.00 which is not under warranty and the unit is 9 years old. I am sorry that this company has a poor CSI but I will not purchase any more of their equipment. Unfortunately I really like the company that I use to service this piece of junk.

This unit was purchased 2/10/2015, 5 years parts warranty, Model 48ES-A2406030TP. This unit was problem child soon after install, kicking into lockout mode, igniter failing to light, AC part did fine was furnace part constant trouble, numerous service calls, exhaust inducer fail, high temp sensor fails. I quit using installer because failed again in less than 10 minutes after driving out the driveway, got ahold of another service company, they found high temp sensor bad kicking off furnace before satisfying thermostat, got that repaired, next thing started periodic igniter fail or repeated attempt to light kick into lock out mode again. This would not fail when service man present, told me to wait till completely fail, find problem them, month later total fail.The service company owner came out this time, found no electricity, the junction block for wiring some screws loose likely from defective assembly, yup assembled in Mexico, Once that got locked down, ignited immediately, inducer motor quieter, blower quieter, was lacking enough electric all along. Runs like should. Point is I am out hundreds of dollars on a unit under warranty, I have contacted United Technology to see if they will reimburse for defective assembly, that is not excluded under their warranty. Submitted claim today, will see what they do about this, I will follow up with the outcome of this when I hear from them, I had previous Carrier lasted 20 plus years, cracked exchanger at 20 was still running, Why I bought another, this one with new controls been a nightmare, the faulty assembly my opinion caused all the trouble all along.

When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! Its had one heating repair and now we are in the process of a second cooling repair and its brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units. The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, weve suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought Id researched brands, but I guess I was basing my decision on Carriers old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now Im told by several techs that we should have gone with a Goodman. This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!

I am not one to complain about anything but Carrier is off the charts bad as far as customer service and warranties. I will say that the actual customer service reps were polite and professional. I had zero issues with the way they treated me but the message was poor. I will try to keep this as short as possible. We purchased a 3.5 year old home last year. The previous owner almost never used the AC. He figured that they ran it maybe 3 weeks total in the 3 years they had the home. We purchased mid summer and ran it sparingly last year. This spring we had to have it charged and again 6 weeks later. Another month later it was out of refrigerant again. They came in with a sniffing tool and found a leak in the evaporator coil. We had $500 into service calls at this point. I was told that it was manufactured on Aug 19th, 2011. I called in Monday August 22nd, 2016 and was basically told that I was out of luck because the warranty ran out on Friday. The fact was that it was not installed until October 20th, 2011 but no one could produce the original receipt. The original owner, original builder, original HVAC installer and current HVAC company all offered to call in or write up letters detailing the issue but I was told an original receipt was my only option. I would not recommend or ever use Carrier again. The repair cost me $1400 to go along with $500 in service calls and time off work. Poor quality and VERY VERY poor customer service. I would have been happy if they would have just warrantied the unit. I completely understand that labor is not something anyone would cover.