I purchased both a Goodman Central AC Unit and a Goodman Furnace in 2013. I had become disabled around that time and this was my last big purchase. I had hoped that in buying 2 new units that I wouldnt have problems with them and that theyd be reliable for years to come. That was not the case. When I went to start up the AC at the beginning of the 2nd year, it wasnt working. The repairman had to replace the coil. Now, going into the 5th year, my furnace is not working. The repairman came out and said it needed a part that had to be ordered. He said the error code on the panel read: Low fire pressure switch open. Since it was Friday afternoon when the repairman came out, the part wouldnt be delivered until late Monday (or early Tuesday) and so therefore Tuesday would be the earliest it could be repaired. This left me without heat for almost 6 days in 30-degree weather with snow on the ground. Its freezing in this house. I have severe arthritis and nerve damage which is worse in the cold. Ive had to increase my pain medication and Im stuck sitting under a heated blanket.I made this purchase because I didnt want to have to worry about my old system breaking down while I was out of work with limited funds and as it turned out, my 20-year-old system was more reliable. Im really disgusted with this company. Both their AC units and furnaces are junk. I spent thousands thinking I was making a good investment for my home and its one of the worst purchases Ive ever made.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge. I did a lot of research before I bought these units and I had faith in the company. I never would have imagined I would have this much trouble in such a short period of time, as my old units had been in service for at least the 17 years since Id bought the house with only minor repairs, never coils or compressors. Ive been screwed by just about every contractor that set foot in my house but was happy to find a good HVAC company that didnt screw me on service, but the product is just BAD. I cant believe Goodman/Amana doesnt care enough about its reputation to address its customers concerns. Theyve changed their policies about it several times from what I can discern and now theres a class action suit against them. I teach marketing at a university and would love to give them some lessons because theyre in serious need. Bad moves, Goodman. Many bad moves. Im reluctant to pursue a class action suit because their lawyers will make millions and Ill get something like a $100 voucher, but maybe a private suit is in order. At the very least, I should contact the FTC.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

Purchased 4 Goodman package heat pump units, 3 out of the 4 have all had problems, bad reversing valve and compressor on 1 unit, bad condenser coil on 2 unit cannot be repaired, 2 bad condenser coils on the 3rd unit, cannot be repaired. Goodman will NOT stand behind their bad and leaking coil issues. I will never purchase another Goodman product.

I bought a house in April 2019. The house has been remodeled including a new a/c unit which the guy who flipped the house Installed. Goodman has not worked with me on warranty. I have replaced the capacitor 2x in 5 months for a 2018 a/c unit.

Amana ASZ14 -14 seer A/C and ASZ16-16 seer - 6/12/09 Installation of a 3 Ton and 5 Ton Unit. 4/20/10 Replaced 5 ton unit under warranty. 9/30/10 Replaced evaporator coil of 5 Ton unit. 6/2011 Replaced evaporator coil of 3 Ton unit. 9/22/11 Replaced coil in 3 Ton unit. 9/13/12 Replaced evaporator coil in 5 Ton unit. 6/4/14 Replaced indoor fan motor of 5 Ton unit. 3/18/15 Replaced capacitator on condenser in 5 Ton unit. 4/14/16 Replaced entire 3 Ton outside unit. 5/3/16 Replaced coils in 3 Ton unit. We were not reimbursed for the drywall damage to our ceilings in the three times it leaked downstairs through drywall. Were not reimbursed for the over $1500.00 worth of labor charges. No representative has come to our home to inspect units. Right now our outside 5 Ton unit is showing the same signs as the 3 Ton unit did and needs to be replaced. We do not want to be waiting in sweltering in 90 degree heat for days until the Unit was replaced.

I am very frustrated right now. My American Standard unit that had been working great for 17yrs finally died 3 yrs ago. It was replaced by a Goodman AC unit and heat pump. My HVAC guy said they were a good system so I trusted him. Now 3 yrs later the heat pump is not working and have to keep the gas furnace on emergency heat. I have contacted goodman with no help of a tech person to come out and check what is going on. It's still under warranty but I do not want to pay for a service call when the unit is only 3 yrs old.

We are so disappointed in our Goodman HVAC unit. It was installed 9 months ago and the circuit board already failed. No big deal...its under warranty. WRONG! We were surprised to receive a bill for several hundred dollars when we had it repaired under warranty. When we called Goodman, they told us that the failed part was covered but not the labor or the service call, despite it being a product defect. They told us we had to have bought a separate labor warranty when we bought the unit if we wanted them to cover labor! So we just paid a whole lot of money to fix a manufacturer failure. We will not be buying more Goodman products in the future. Poor customer service!

I purchased a Goodman unit after doing a lot of research. I am so sorry I spent 6000.00 on this unit. This is the worse purchase of my entire life. I have had 13 services calls replacing coil, motor, condenser and now the compressor. Consumer Affairs are absolutely NO help and frankly they dont give a damn. So it leaves me nothing else but to hire a lawyer and call channel 8 to get some satisfaction. Goodman consumer affairs does not care nor offer to help. I have never received such crappy customer service. Their attitude is too bad so sad. I am a widow living on Social Security and cant afford a new unit. I asked about the lemon law and they thought I was nuts. I requested a New unit and will not even talk about it. I am very disappointed in this piece of garbage. How can you sell people such shabby workmanship? So as I sit in my home in Florida for the 5th night at 10:35 PM it is 88 degrees in my house. It goes as high as 99 degrees and the unit is still NOT fixed and nothing in site. Oh they offered to replace Condenser 10 year warranty BUT I have to pay for installation, parts, and Freon. WHICH IS THOUSANDS money I do NOT have.

So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that Id much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. Its been almost two weeks and already Im very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size. Im an engineer so I took my infrared thermal gun along with my Fluke Thermometer to record over a two day period what the min., avg.,and max. temps coming out the ducts were. This past weekend the outside air temp was around 42-45 deg. F.. This isnt all that cold outside but needless to say that having my thermostat left on 73 all weekend left for some warm to even bitter air temps inside the house. My house is basically a brand new house with all new dry walls and insulation. After recording the temps, the lowest air temp the hvac pumped out was 64.8, the average was 78.6, and finally the max. temp was 96.8. Only 96.8? That is ridiculous for it being only 42 degrees outside. My 13 year old York heat pump unit would put out at least 110-115 max in that weather. Needless to say I will never buy a Goodman again after losing all the money that I have. Im scared to see how cold its going to be in this house when it is 0-5 degrees and snowing outside. Im more than likely going to have to bite the bullet on this one and buy a whole new unit from York, Trane, or even a Lennox.

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

I purchased a brand new Goodman 4 ton HVAC unit in March 2017 for 5k. Only 4 years later the compressor goes out and it cost me $800 in labor to fix their bad products?! How is this okay? Goodman should have to stand behind the labor charges too! I will NEVER buy GOODMAN again!! Dont do it!! I wish I had thought to visit this site before I made my purchase... Live and learn!

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasnt blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am 80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

I have purchased a total of 8 Goodman units for my rentals and my home. I have a lot of problems with seven of them. The coils needed to be replaced on all of them and the relay boards. The parts were under warranty but the labor and freon was a great cost to us. We had most of the problems within a year and a half after they were installed... I have never had such a bad experience with a/c units... Never again will I buy Goodman.

We purchased a new home in 2010 that came with a 4 ton Goodman and we have had nothing but problems with the Goodman. The first year alone the condenser went out, costing us out of pocket for labor due to only the part being covered... not to mention having to add Freon twice a year due to leaks that cant be found!!! Our fan motor, compressor x2, and regular motor have all been replaced costing more than the unit itself!!! I am now waiting on the repair guy AGAIN due to my home going from a comfortable 72 degrees to satans kitchen (95). Someone has to be held accountable for the poor workmanship on these units... Very displeased with my AC unit!!!

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didnt have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.Then, yesterday (9/5/2015) the outside unit was making a weird noise and the inside unit was not blowing any air into the vents of the house. The inside unit was also make a whining sound, so I shut the whole system off and went back to check it out. The pipe that goes from the outside unit to the inside unit had ice build-up all over it. I let it thaw for an hour and turned it on again to see what it would do. The outside unit will turn on fine, (still makes that grinding noise) but the inside unit will not turn on at all, so it will not blow any air to the vents. I tripped the breakers to the system to see if it would reset, and now the outside unit will not turn on at all!We called our local place to have them look at it this morning (9/6/2015). They got the outside unit working but found out that the fan for the inside unit is burned up and they dont have it in stock. If they cant fix this, I am just going to rip the whole system out and put in a Carrier or a Trane system. I cant believe a company would do this to people. Take their money and then right after the warranty expires, the whole system goes down. UNBELIEVABLE!!

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.About a year ago my AC wasnt cooling so I called the company and they came in and put some Freon and it and told me once again the coil was leaking. I asked them if they could get a hold of Goodman and/or the distributor to see if they would replace the old part once again they said no. I had them charge the unit up at $150 and it bought me another year. I just priced repairing the unit and it will be approximately $1200. I figured I would call Goodman and see if they would potentially replace that product once again given the class-action suits that Ive seen on the Internet and unhappy customers all over the United States. I spoke to the first line of communications and she informed me know theres nothing we I can do and I should just replace the whole unit. My question of her was do you have $5000 to spend on a condition of your house?I spoke to a supervisor this morning and pleaded my case and she had the audacity to say the evaporator coils may not have been installed properly or theyre not in a safe environment for our products. Really! The repair company that Ive been dealing with for so many years told me they havent sold Goodman products in a few years because of the problems they had. It is very interesting that pretty much the only AC units on eBay, Amazon, and Craigslist are Goodman units. I am going to replace my unit with another brand and one thing I learned is you dont have to spend top dollar on the unit, but to do have to do your diligence and feel comfortable with the manufacturer of the product. Shame on you Goodman Corporation for peddling that junk. No wonder there are class-action suits out there.

I had an Amana 2 ton hvac gas pack for 18 years, never had a problem, never cleaned, never serviced. The unit had to be replaced in 2006 and was a problem from day one! The unit would not cool like the old one, the unit was supposed the same as I had before. I spent $3,900.00 in repairs with everything in the unit being replaced, including the compressor. Goodman did not offer any help! They even called one service technician and said I wasnt happy with him, when the fact of the matter was he could not figure out what was wrong!The unit would run continually all day long with the thermostat on 73 and the outside temp was 83 degrees! I have finally found that the original compressor was a 19000 BTUs and the sensible BTUs rating was rated at 18000, which several HVAC techs said that was a 1/2 ton difference and would not work! I just recently replaced with a Coleman and will not buy Goodman ever again!!! The last tech found the blower wheel was wobbly because of insulation, but said even replacing it would not solve the issue!

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

Our Amana heat pump started breaking down after 5 years. First it was a leak, then coil, condenser then the other coil and another 5-6 leaks repaired. All of these on separate occasions & all in an 8 month period. Customer service wasnt any help either! I will never purchase Goodman Mfg. brand in the future!

AC heater air handler unit - When installed my house flooded. Phoned the installer, I did everything correctly. Phoned Goodman company, was told if I can wait a month they will send someone to look at it. This is right after installation. They said he did not unplug something so it was emptying in the house - my house is carpeted, its in the kitchen/dining room, living room and passageway to the bedrooms dripping wet. He came, said it was fixed. Used it for a month, and it was not used for 2 years. Now its flooding again and its freezing up above the filter. Turned off for a week and tried again - frozen. Thawed it out and just turned it off. This unit is a piece of crap and Goodman should be closed. I had a Trane for 20 years no problem and lightning hit the compressor. So after him pressuring me to change the unit for nearly $4,000 dollars, I got ripped off. Wish I had all the information on this unit but its mislaid. Will try and locate.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but cant get coil.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to Hole in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a NEW furnace for LESS than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

My Goodman unit was installed new 2008, both inside and out. The inside unit which was a gas furnace had to be replaced as it was still under the 5 year warranty. The outside unit stopped working about a month ago, which the HVAC guy said it was the capacitor was gone. They replaced that and a week later it stopped working. So now I was told to replace the coil as that was the problem. So I had to pay for that to be replaced, as I was told the warranty was only covered 5 years. That being done, a week later it stopped working again. So this time they said I needed to change out the outside unit.I started asking question as I am now very frustrated, and did a little research. Come to find out, these should have been covered under the 10 year warranty, but we are not being told by the HVAC people to register the system. I was under the impression that they register it, as they are the ones that order them and install them. I have been doing property management for 20 years and was never told this. Also my clients have never been told this either, so I am thinking this is another way for them to make money, as we have to fork out to have these units replaced after only 6-7 years old. The HVAC companies should be held responsible for this and stop misleading the consumers, either they register the units or give the owners the option to register it.I do property management and have been using the same HVAC company for years. So all of the owners property that I take care of and have had replacement units, have never been told, nor was any of the warranty papers brought back to my company for me to register them or give to the owners. My other house - we have had that unit in for 20 years and it is still going (not a Goodman unit). I told my HVAC guy and he told me he had not registered them and that it was up to the owners to register them - how can they if they do not know. My complaint is both with Goodman Manufacturing as I am not happy with their products, and the HVAC Company and all the other HVAC companies who do not let the consumers know about the 10 year warranty. Very misleading.

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

Evaporator coil went bad after 3.5 years (known issue) with Goodman search the web for complaints. I have a 10 year warranty after fighting with Goodman on registering the unit for a new house. My HVAC guy files for warranty. The approval took a week then it took Goodman another week to inform as to COVID19 we are backed logged and dont know when the part will be in stock.Given the amount of people who have the same issue with Goodman one would expect Goodman to have this part in the warehouses. Sadly no warehouses have the part and what was in stock as to the known issue with summer starting those in stock were taken. I have never seen an HVAC system have this issues after 3.5 years. My parents had an Amana hvac from 1980s which was replaced in 1999 that ran with no issues which came with the house. After my 10 year warranty now 7 years left is done if I have issues I will get a Trane with spending the extra money so I do not have to worry about odd issues occurring.

I bought this furnace about a year ago, and it has lowered the temperature swings and reduced my heating bills by almost half. This is all thanks to the double stage heating and a high energy efficiency of 95%.The installation was hard for me, and I was forced to hire a technician to do all the setup work and everything turned out well after that. I have not had any issues with my furnace, and I love how well it works.

My air conditioner was installed with a new furnace a few months ago by Comfort Home business. I thought nothing about the brand because they always does a good job. If they made me a choice I do not remember. It is very quiet and does a good job.

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

We built a new house and the builder installed an Amana heat pump through one of his subcontractors. The Amana contractor/installer did not register the product, nor were we advised that registration on our part was required. We have all documentation of the purchase. A part in the heat pump failed and Amana (Goodman Manufacturing) would NOT stand by the warranty, because we had not formally registered the product with them. Amana (Goodman Manufacturing) would not accept the paid invoices to the builder as proof of purchase. This is very shabby business practice and the manufacturers way of legally not honoring the warranty. I contacted Julicia ** at Amana (Goodman Manufacturing), and she was rigid/inflexible re: my issue.

I built a new house in 2012-2013. 3 separate Daikin commercial grade split units were installed. The house was completed in August of 2013 when I moved in. I noticed, in February of 2014 the unit wasnt heating the rooms on 1 of the units zones. I called the installer and spent over $900 to fix it, the company refilled the freon which was empty and left. 6 months later in August, units not working again. Long story short second repair company after two three to four visits finally identify the problem with a Daikin tech rep to be the condenser coil in the outdoor unit and evaporator coil in one of the handling units. Ive spent now $2500 to identify the problem. Daikin will not cover parts citing 1 year warranty on all but compressor for a unit that didnt even have normal residential wear and tear. Parts are $1500. I am completely dissatisfied with the lack of quality and desire to stand behind the product they manufacture here in the States for Daikin. I will never recommend or purchase another product from this company.

When considering the HVAC system for my home in the future, I know now, you get what you pay for. I was recommended to go with a Goodman because the price was so much less than other big name companies. I have a RUUD in my home. VERY HAPPY.

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is whats happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. Im going to need money to replace this unit. I agree with the others who posted a review, its an expensive piece of junk!

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, Does not sound loud to me. Hey, its not your house! Had the tech service guy come out from Goodman and he went through the entire condenser unit and in his report he said it was all great but it was loud inside the house but very quiet outside - so when the AC is running I would need to be outside - perfect. Pretty much my two+ months with customer service, their supervisor, the tech supervisor have been horrible and 10 years of this is just going to be a picnic. DO NOT BUY GOODMAN and do NOT ever trust your HVAC company to install anything without your permission.

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. Ive spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.

Weve bought our system just over 5 years. Went away on vacation to come home to 87 degrees in our home. The HVAC people came out and said that it was the compressor, and our unit wasnt registered. (GO FIGURE). So I proceeded to call about our warranty. I was told that the unit wasnt registered (which it was) and they will not replace the compressor. I got 3 prices on replacing the unit and all 3 were well over $1500. I wish now that I would have come to this page and seen all these negative reviews!!! Trust me. If you are thinking of buying this POS please re-think it...

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so its just a matter of time for us. Which new system is best?

Purchased a Goodman furnace in January 2010 from a building supply company in Steinbach which is about 20 mins out of Winnipeg. I liked the fact that Goodman was offering a 10 year warranty on the parts and 10 year full replacement. We have had nothing but issues with the unit every winter and always seems to be the same issues - a circuit board, sensors, condensation build up and the motor. I had their Goodman account manager in my home last year after I said I wanted the unit out of our house, was told he was going speak to his superior to make sure I was satisfied Toronto and get back to me, that never happened. I never write reviews about products but the word needs to get out that the furnace is not reliable. If you live in area which only requires your furnace periodically then maybe its fine but not in a Canadian climate.

Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

Due to an internal wiring defect within the outside heat pump unit I got hit with a repair bill of just under $400. This was a manufacturer defect. Representatives of Goodman Manufacturing informed me that wiring defects are not covered under their warranty. The unit is within the initial warranty period which began on date of installation. Let this be a warning to anyone contemplating a Goodman Manufacturing product. They do not properly stand by their work. Beware.

Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldnt get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didnt call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

I had an old furnace, but it stopped functioning during the last winter. I decided to try a Goodman furnace as recommended by one of my brothers. The GCVM96 model heats my house quick, and my gas bills have gone down by a noticeable margin. I am yet to do any repairs on this model, and I don’t expect to do any repairs soon. If I am to buy again, I will, of course, buy Goodman again although the prices are a bit high.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

We purchased (2) 25 Ton Daikin HVAC Units. Goodman Distributors in Philadelphia sold them to our contractor / we bought them from the contractor. Both units arrived on July 11, 2017. 1 of the units worked for a few days. It is now over 40 days and still no sign of getting replacement parts for the unit. The management at Goodman Distributors is absolutely horrible. I cannot express how angry I am at the lack of customer service & no care or desire to fix the unit. Goodman is a company owned by Daikin (manufacturer). They actually told me its the contractors problem - not theirs. Daikin built the unit / Goodman sold the unit - they then wash their hands off it - let me be clear - it work for only a few DAYS! $15,000 for 1 unit. I was instructed to call Customer Care - again - said too bad nothing they can do - call the contractor. This company and the mother company are Dirty People. I made the mistake of agreeing to purchase Daikin units. Be careful if you decide to go with a Goodman Brand - they do not stand behind their equipment. In the event of a bad part (this happens) they will make your life miserable. What they should do is say we are sorry - we will get this resolved immediately. 40+ days and counting - you be the judge!

In 2011, I had two Goodman split units (upstairs and downstairs) installed. With minor parts calls, for the most part they have worked OK. I purchased Goodman Goodcare Extended Warranties (10 year) coverage on parts and labor. It is Oct 2019 (8 years of operation) and the main floor outside unit 3.5 ton unit compressor failed. The largest HVAC vendor (also a Goodman dealer) in the area will only cover the parts but not honor the labor warranty. The answer back is that Goodman is either slow or never reimburses the dealers/vendors on labor and so the vendors wont honor it. I called Goodman for other HVAC vendors to call. From the list they provided of vendors, two are no longer in business, and the other says they will not honor the labor warranty either. :(

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasnt registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.Ive had cheap Walmart window units last longer than this piece of junk and way cheaper. I found a new a-coil for sale on internet for 500 bucks but found out it might leak when installed new. The a/c company said they would install one for 1500$. Are you kidding. This unit is out of warranty 6 months. Would have been better off paying extra for something better. Overall this will cost me much more in the long run. Goodman customer service is terrible as the guy there just kept saying to call one of their dealers. In my opinion Goodman needs to go out of business or do whats right and fix these faulty units.

I have a Goodman heat pump that is less than 4 years old but has had many problems in that short span of time. Im already aggravated that Im sitting in the heat with no relief, but what really makes my blood boil is the way I was treated by Goodmans customer service. My air conditioner is out AGAIN and Im sick of paying all the service fees associated with keeping it running. My compressor has now gone bad so even though the part warranty will replace it, Im out the $1400 it cost for labor. I feel like they should absorb those cost since they sold me a defective unit that wont stay in operation more than a couple months at a time.

Buy another brand. This AMANA unit has a ten year warranty and the condenser stopped working after 8 years. Goodman refuses to honor the warranty. They sell crap and then don’t warrant their crap. DON’T BUY GOODMAN/AMANA! Buy a Trane or any other brand! I bought a C/A unit in 1982 and sold the house in 2016 and the condenser/compressor was working just fine after 34 years! This junk quit after 8! The cost was $6840.00! And no warranty! CROOKS!

Since we bought our NEW Goodman A/C unit 5 ton in 2010, its been nothing but trouble. Leaks freon, had it repaired 6 times and now no heater. DO NOT BUY THIS CRAP. Goodman will not help you, just give you runaround. Very BAD Company. They should be ashamed.

Had a Goodman heat pump installed. It did not lower our bills like we expected and were told. It leaked freon every year, but Goodman would not honor the warranty because the installer had evidently not turned in a registration form. The unit was a lemon and we were told it would cost more to start replacing components than to get a new one.

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didnt know that when unit is installed this way condensation builds up in tube which wont allow heat to start up.Their employees are totally incompetent since they never glued PVC vent and exhaust piping through roof. Primed but never glued. Stick a piece of pipe in and thats done. Crooked coming out the roof, which I had to have repaired with the unglued pieces of pipe. Im afraid to check and see if they at least glued the pipe that holds condensation as that will eventually leak in time if that was also improperly installed. Now I had to have flame sensor replaced and unit is only 3 years old. Goodbye to Mensers Heating and Cooling and Goodman products.

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you dont intend to keep. Ditto That!

After 5 years we change two condenser unit and two coil. After 1 year we change condenser unit and coil again. Compressor go bet and coil leaks again. If You want save many never use Goodman products!

This unit replaced our old gravity heat furnace. What a difference! We never had AC before and its awesome. Minnesota summers dont last long but get really muggy. The winters are also more comfortable with a good heating system instead of heat floating to the ceiling from the registers.

I had a 95% AFUE GMH95 gas furnace installed in June of 2009. Furnace carries a 10 year parts warranty. In 2015 the inducer pump melted and caught fire. I had the Installation company come out to see this. Was told there was too much damage to replace parts and cables burned. Would need to be replaced. I filed a claim with customer assurance and continually hounded them for the status of this claim. A month later with temperatures now below freezing a representative from distributor and the installer came out to see damage which I already had sent picture to Goodman. Was told I would be notified next Monday. Another week goes by. No word. E-mailed customer assurance rep. for my case and received out of office reply with a phone number to call for assistance. I basically got the run around. A week later I tried again and also left voicemail. I finally called Goodman consumer affairs and spoke with a live person.After explaining the situation and the fact that my representative is not responding for over a month now I was then transferred to the same customer assurance rep. and listened to the same OGM telling me to call consumer affairs. Yes, a complete circle. It seems they just want to avoid this issue. So I called again and got a different live person who said Hold on I need to check something and was immediately disconnected. Now I feel I should let others know about the worst customer service experience that I have ever been through. So much for the 10 year warranty.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so theyre trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, Oh that’s the homeowners responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products.Let’s face it. Paperwork or not it should not affect the warranty. If their stuff was built right from the beginning and they felt a 10 year warranty was proper then filing a form should not matter. It does not change the MFG date or the install date or the way they make their products. They have not heard the last from me. This is just a start.Buy Trane not Goodman and save your self lots of headaches. Dealing with Goodman’s customers service is a joke just a headache. I’m not asking for labor charges or the 10 lbs of Freon that was lost due to their defective coils just to stand behind their 10 year policy and provide the parts to replace their known bad inferior parts for the 10 year period they promised. If youre looking for HVAC work do your homework. Check out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane. I wish I did.

I am joining a long list of dissatisfied Goodman a/c unit customers. My wife and I purchased our home in 2012 with Goodman units installed. Almost immediately after moving into my new home one of the units experienced problems cooling one of the floors of my home. It took 5 service repair visits to uncover a defect in the unit which ultimately was repaired. Fast forward 5 years, around the time the warranty ended and we began experiencing problems with one of the other units. We were advised that the coil inside the unit had gone bad and had to be replaced. I contacted Goodman and they advised that even though it had only been a few months since my 5 year warranty expired, they would not replace the coil. Too bad, tough luck. I would implore anyone reading this to not purchase Goodman products or have them installed in newly constructed home.

When this unit Goodman heat pump model GPH144841AC was about one year old it developed a major leak causing all the refrigerant to escape. It cost $500 to have someone repair the faulty factory solder joint and recharge it. Since I installed the unit myself Goodman will not honor any warranty. It is a self contained unit that I did not even open up so there was no way I could have damaged the inside of the unit. About two years later the main power relay failed and I had to replace it. This past Spring, 2017, I found it low on refrigerant and I added about 3 pounds and it worked correctly up until a few days ago even cycling off during some 28 degree weather (so it had refrigerant then). Yesterday I noticed it was running on emergency heat and checked it this morning. Not a pound of pressure. Apparently the small leak became a big leak. Again since it is a self contained unit it must be a factory fault. Im hoping it is something that can be easily fixed, but Im going to start saving for a replacement and it sure will not be a Goodman unit. They are junk.

I employed an Air Conditioner to replace my Central Air unit. Goodman A/C was recommended by the salesman. The next day after the installation, my wife and INoticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. Ill never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

We bought a Goodman GMV95 2 stage gas fired unit warm air furnace about 5-6 years ago. Supposedly top of the line and would last. Last night it stopped working and now has a burnt spot in the circuit board and gas valve is stuck (so no heat). Despite being within the 10 year warranty it is not covered by their warranty because it didnt get registered. Guy was a real ** on the phone. Warning all potential customers - AVOID this company.

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the supply plenum which the installer said should never leak.

We purchased 2 Goodman 2 1/2 ton heat pumps to replace 2 14-year old Amana units. Although it was costly, the overall improvement in efficiency has resulted in lower utility bills. Also with a 10-year parts and labor warranty, we expect lower overall maintenance costs.

I had a gas leak the first season (2011). I went without heat for one month as the Gas Company kept turning off my Goodman unit. Dayton Services tech came out 4 times but could find nothing. A neighbor found the leak and they came out and fixed it as I had taken a picture of the leak. Next season the Amana a/c went out and Freon put in. Skipped a season and next year the a/c went out again and capacitor and freon added. Skipped a season and same thing again--Freon and capacitor. I am 83 and didnt want to go through the heat and bought a window unit in anticipation of next breakdown in summer 2018. I called and wrote Goodman (in Houston) along with pages of documentation. No response. Mainly sarcasm. No response from Dayton. Paid $5,000 for the unit. Im supposed to have 10-year warranty and service!

In 2020, I purchased a 16 SEER Air Conditioning unit and a cased evaporator coil after the coils on my old Carrier unit (which I loved) failed due to age. Since the new coil required an updated refrigerant, I decided to replace the AC unit as well. The installation went smoothly, and the unit (although failing to cool quite as well as its predecessor) has been functioning without issue. Fast forward to last weekend, when I received a letter from Goodman, stating that they were issuing a voluntary recall on their evaporator coil drain pans (“under abnormal conditions, the drain pans may overheat, deform and melt, posing a fire hazard”). Of course, whenever I see the words “fire hazard”, I sit up and take notice. I immediately contacted Goodman and found out that my unit was affected. Initially, I was impressed that they quickly sent out a replacement kit - which took only a couple of days to arrive at my home. But unfortunately, my experience has accelerated downhill from there. Goodman provides their own technicians to effect these types of repairs - apparently because these dealers are willing to complete the job at a rock bottom price. As a homeowner, I have specific vendors that I have trusted over the years who know me and my home, and I would prefer to have the repairs effected by the HVAC company that has performed my service for many years. Goodman does allow for these “third-party” repair preferences, and my HVAC company was able to price out the job. Unfortunately, when they filed their claim with Goodman, they determined that only a nominal amount would be disbursed, and that the balance (which was over $600) would have to be covered at my expense. Think: “You totaled your $40,000 vehicle, and the insurance company is only prepared to issue you a check for $20,000”. Since discovering that I am on the hook for $600+ in order for Goodman’s problematic part to be repaired correctly (and which I would think they would want to avoid fixing “on the cheap”, since they apparently didn’t get the original design correct in the first place), I have tried every avenue I could think of to avoid having to foot such a large bill myself: 1. I talked to my HVAC company to determine if there was any way they could affect the repair for less. Nope. Replacing the pan will require removing that coil, and that’s a two-man job. 2. I called Goodman’s recall department (which - although staffed by friendly people - is really just a call center). They said they couldn’t help and directed me to the main Goodman number. 3. I called the main Goodman number and was told that they have technicians that have agreed to the rock bottom “you get what you pay for” price, and that if I don’t want to use one of those, I’ll have to pay the difference myself. Gives new meaning to the term “paying customer”. 4. I asked what this rock bottom price was. After a brief hold, I was told that Goodman cannot release the actual amount of the rock bottom price. 5. I asked to speak to a supervisor. After some recalcitrance, I was finally connected with said supervisor, who rendered the same explanation. In essence: “You have to use one of our techs-who-you-have-knowledge-of-and-cannot-vouch-for-the-quality-of-their-work-and-oh-by-the-way-they’ve-agreed-to-do-the-repair-for-the-rock-bottom-price-that-we-won’t-tell-you-what-it-is or else you must pay the difference yourself”. 6. After thinking about things, I decided to try to vet their list of vendors to see if I could indeed go with one of them. I called Goodman back and was immediately told that Goodman doesn’t release the names of these vendors. “You can go to our website for a list of certified Goodman vendors, but there’s no guarantee that the one you call is the one that has agreed to do the repair. And oh, by the way, our process is not for you to call them. They will contact you when they are able to fit you in to the 500,000+ repairs that have to be made”. Needless to say, at this point, frustration levels were through the roof. Continuing... 7. I opened the Goodman website and found a list of certified vendors - scrolling through them and using the point-and-click method, coupled with “they have a nice sounding name” to pick one at random. I found a vendor after a few minutes, checked their reviews (they were good), and called. I was immediately connected to a receptionist who promptly dropped my call. I called back, got the same receptionist, and was able to talk for about 30 seconds before she dropped my call again. 8. I called a second vendor and was told that they weren’t sure whether or not they did Goodman recall repairs. They would get back with me once their service manager had an opportunity. No call came that day. 9. I called my home warranty company to see if they could help with my $600+ passed-along-to-customer cost. They were very nice, and nicely told me that my warranty does not cover manufacturer recalls. So, that pretty much brings the saga up-to-date. I absolutely loathe feeling so defeated, and have pretty much resigned myself to paying $600+ to correctly repair Goodman’s defective manufacturer part. This was my first Goodman unit, and - one thing I can absolutely promise - it will definitely be my last.

Weve been pleased with our Goodman heat and air units, at 16 years old both air and heat run efficiently. We have maintained them by having a professional come in, replace any parts needed, tweak the units. We keep the filters changed about 4 times a year. Before we turn on the A/C we clean the outside unit of any debris, our HVAC tech also cleans it. Overall we are pleased.

Our old Rheem furnace died after 21 years of service, and we decided to try a Goodman gas furnace. As far as heating is concerned, the furnace heats evenly keeping the house warm, and it does so without making any noise which is very convenient. This furnace had saved us about $100 on our gas bills as compared to when we used the Rheem. If our Goodman furnace lasts long enough, we won’t hesitate to buy and stick to this brand. We love it so far.

8 year unit, installed in a new house in 2013, Houston TX. 5 Ton. The coil was broken in 2017, had to replace it. This year 2021 the condenser had leaks EVERYWHERE! This was installed in a new built home. My husband passed away suddenly 2 days before the day of the closing back in 2013, and I had no time or clear head to learn about warranties. The crooked contractor never registered the unit under my name, and therefore when it broke this year I could not claim any warranty. Laws in Texas only benefit corporations but not the individuals. The manufacturers will give better price to contractors with licenses, and higher prices to home owners.If you own your house, make sure you register any device you buy under your name, specially if you are a lady, try to avoid service companies to buy devices. Most contractors (installers, distributors, repair companies) in Texas are vultures, awful rats, they will take your money and never disclose the real price they get from manufacturers. Goodman ethics sucks, same as the contractor JDS (David Sanabria) in Houston. For HVAC units save yourself aggravation and pain: Go with RHEEM, Bryant or Carrier.

Installed new furnace and air conditioning. Price point is good and for the most part, all functions well. Continually get error message and have had technician out 4 times for the same issue. Have changed motherboard twice, which alleviates error for a few months but it returns.

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isnt. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?A week later the new coil arrived and will be installed tomorrow. Now I find out there are many problems with Goodman products. I am a widow on social security and cannot afford costly repair bills. My tech tells me they do not install these anymore. Im also afraid that my son who purchased one a year or so ago will also start having problems. Made in China products are no good. Please stop selling these.

Replace our 15 years old trane air conditioner and choose Goodman from the same contractor. Contractor told me that there is no need to replace the ductwork and just did some sealing and cleaning job.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

Ever since Goodman HVAC was installed a year & a half ago, it has never worked correctly. It blows cold air in the winter and warm air in the summer. It runs constantly when its hot trying to keep up but it cant. The company who installed it has checked it several times & always come up with an excuse and/or says its working as it should. Dont waste your money.

Biggest piece of junk I ever purchased... my heat pump goes out every 2 years always in the middle of summer.... just like right now & its 90 degrees in my house l... I have replaced the compression every 2 years since it was installed.

Had a Goodman GSZ14 Heat Pump and Air Handler system installed in my house. The units ran trouble free for about four years. Last week the house lights would randomly flicker, yesterday the Heat Pump stopped working. The repairman found that a wiring bundle was ty-wrapped to a coolant line and the vibration of the system wore through the wire insulation and shorted out on the coolant line and arced a hole in that line causing the coolant to escape and shut down the unit. The wire was on a high voltage circuit so every time it shorted out, our house lights would flicker.

I purchased an HVAC system in 2013, which broke before it was even 2 years old! The repairman mentioned that he had to completely refill the refrigerant because it had all leaked out. He said that it leaked out because the units factory weld joint was faulty, causing the refrigerant to leak out. He mentioned that this absolutely should not happen to a system that is this new. He mentioned that I should contact Goodman for reimbursement. I contacted customer service, who asked that I submit a letter with the serial number of the unit and a copy of the repair bill for reimbursement. I received a reply via letter, which was very obviously a canned response, telling me the same thing I was told on the phone, that the warranty does not cover refrigerant, labor, etc. Only parts. The company stated in the letter, It is impossible to predict the life of any one part. That tells me that the design, test, and quality assurance divisions are severely lacking. Goodman obviously does not care about its products or customers. Im still waiting on a return call from customer service.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

Reasonable price for a good quality and energy efficient unit that works great! I was leery when the a/c people recommended Goodman as I was not familiar with the brand. However I decided to give it a try as they highly recommended it and being they live on the same street as I do I figured they would probably steer me in the right direction. Am glad I went with it. The unit is quiet and a strong workhorse that cools and heats the house in minutes. Our electric bill went down and we are very pleased with the results. Good warranty on the compressor for 10 years.

First of all, Im not the type to write a review every time I experience something or go on YELP every time I go to a restaurant. Actually this is my first time ever writing a review. But this experience has really gotten under my skin. My Goodman gas furnace went out last Saturday. I am a mechanic by trade and have worked on many RV gas furnaces so of course I checked it out myself. I took the cover off of the unit and figured out in a few minutes that the problem was that the squirrel cage was in a bind. Therefore not able to spin to push hot air through the duct because the cage was laying against the shroud that the motor and cage sits in. And what had caused this was that one of the brackets supporting the motor had broken a weld. Apparently, it had been running this way for a while because the bearings in the motor were shot. So, even if the bracket was rewelded the problem wouldnt be cured because the bearings are shot making the motor shaft tilt which the cage rides on. Therefore the outcome would be the same. So I called Goodman and of course they were closed on weekends. Which is understandable. Monday I called and after getting forwarded to 3 different people I finally reached someone in the warranty department. I gave them the model and serial number and they said that the unit was under warranty because it is only 2 years old. Well, thats good I thought to myself. But, this is the kicker. I explained the problem, which is very simple I thought. But they wouldnt take my word for it. I was told that I had to call a professional that was a Goodman dealer to check it out so they {THE DEALER} could call it in and order the part. So I had to call a heating & air company and pay them a service call and labor just to tell me the same thing that I already knew. That was all done on Monday. Later that day the heating & air company called and told me that the order was placed and ordered. But I would be responsible for the shipping, which I dont agree with. I asked when I should expect the new parts. They said probably Friday. The parts were coming from Texas, which should be a 4 day delivery time, since Im in NC. Meanwhile the temperature is in the 30s cause its January. You would think that they would rush delivery the parts. Its now the following Saturday and still no parts and Im still without heat. I went and bought an electric heater but it only heats one room. Hindsight I would have been better off buying the parts online for less money but Goodman wouldnt give me the part number for the part I need. Now Ive spend $150.00 for the service call and labor and I expect the shipping to be at least $50.00. Not counting the $120.00 electric heater I had to buy. So much for WARRANTY... I am very unsatisfied with the GOODMAN products and even more with the customer service. Needless to say the next house I build will not have anything GOODMAN in it.

Recently bought a home from a popular bullet in my city. Love everything about my new home BUT the furnace and air conditioner (both Goodman). Ill be honest the disappointment and disbelief that a new unit could have so much trouble in the first few years is just insane! Im on the board for my neighborhood H.O.A., and Im one of MANY that has had very very similar problems. Sure the builder cut cost by installing cheaper system in 89 homes in my area! The local heat and air company that installed it per builder has the greatest reviews all over the network and BBB! They have been very very helpful and cutting down repair cost because they feel sorry! So, in the last three years Ive had a leak on BOTH coils, then new coil came with filter dryer that also leaked in same year, and now I have a restriction in the piston that coils quite possibly be metal shaving from inner compressor! Also replaced circuit board on furnace and also in the first year the blower wheel came loose and tore up the blower motor! Goodman is a disgrace to HVAC industry! Ive seen it all over internet, fellow HVAC techs, and neighbors! Nobody but this equipment EVER. Year four this summer, I had some extra cash and changed out the full system! Bought new Trane furnace and heat pump combo!

I have an Amana furnace that just had the heat exchanger fail. It was letting life threatening amounts of CO into our home. It was still under warranty. My HVAC contractor contacted the distributor who said the exchanger was no longer made but offered a replacement Goodman. I was advised by contractor to ask for an Amana because Goodman heat exchangers do not last in Propane service. I offered to pay any price difference. The distributor said he would have to call the factory and get back to me in 2 days. I advised him I was without heat at 18F. He said he would call back with an answer the next morning. Never received a call so I called back at the end of the day. He was rude and put off and told me, I guess you should have just taken the Goodman. I asked to speak with his supervisor and he refused. I have since called Goodman directly 2 times and have just been given the run around. You can only speak with a random operator who just takes some your information and you never hear back from anyone. It has been 1 week with no answers and still no heat. Thanks Goodman for a substandard product and the worst customer service I have ever experienced.

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. Im a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

I bought a Goodman M acvolt8/ 208/233 unit when I bought my module home Feb 2015. This came as a package deal. I have had to have a local authorized dealer out three times because the air conditioner will not work. Leak found at filter dryer and piston meter device. There is a clog in the system in the area of the clog. The unit was completely frozen. There was no Freon in the system. This system is LESS than two years old. The repairman also noted that the ductwork was not the proper size for the unit we have. I need to have the unit completely replaced and have the proper ductwork put in or I will continue to have this problem. Since the AC/HEATING unit came as a package deal through Taylor Made Homes and Destiny manufacturer I had no choice in what company they used.

In 2010 I purchased a Goodman air conditioner for close to 3,000.00. I go back and forth between residences. In April of this year, I arrived to a very hot condo. I called the company who sold me the unit (C&C Heating and Cooling). They came out twice and told me it was a faulty coil and the freon was freezing up. I am retired and cannot afford to be paying service and parts for something I should not have to do. I had to pay $250.00 for service, part and freon. I called your company and was told to contact you when the service was complete. I have all the invoices. The reason for this email and that I dont think I should have to pay for a unit to be repaired that is less than 5 years old. Hope to hear from you soon, thank you.

When we built a new house it came with a Goodman unit. Less than two years and the house is not cooling during the summer months in Arizona. A tech has been out 6 times already to change our compressor and TX valve and its still not working. At this point I dont know what to do. Very upset that a brand new HVAC unit already failed.

17.5 SEER 3 Ton unit, ComfortBridge Technology, Honeywell 9000 Thermostat (Total Connect Online/Smartphone AC Management), 10 year Extended Labor Warranty through Goodman, 15 feet of ductwork replaced in the attic, all City permits and State tax included. Excellent local company found on the Goodman Website.

My new Goodman heat pump lasted almost a year before losing the freon. Multiple repairs failed. Goodman will not honor the warranty, and I dont want to hassle with legal issues. Looking for a new unit after only 2 years. I will not purchase Goodman products again.

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.Ray- the boss and owner-and those that came out were nice and they did try to fix it. It’s not the company but the product. I hope we never ever have to buy a FRANKLIN AC ever again. We had a TRANE for 15 years and never had a problem with It until about a year before we got the FRANKLIN. Sales person assured me that FRANKLIN is better than a TRANE. We did let the manufacturer know about this and they noted this and gave us a case number. They put in a hard start kit which seems to be working for now. Manufacturer said not all units need that. Uh, why didn’t they just include this from the beginning!! This has been a true nightmare. Dena **

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.