Eco-Smart Washer WA37T26GW2 - I purchased this machine at Lowes for my new home because the salesman raved about Fisher Paykel quality which was my first mistake. I was smart enough to take out the extended warranty from Lowes. After just one year single guy doing ONE LOAD per week. The balance sensor and electronics panel had to be replaced - three service calls, because they received the wrong parts calls and a month later it was fixed. After two weeks same problem and three weeks. Finally problem was resolved and because of the warranty no cost to me. OK fine inconvenience but no biggie. Two years after this issues with the motor or something all in all cost me $350 TO FIX. I WAS PISSED. Now after 5 years of crappy reliability it again seems to have the original issue.. NO friggin way am I fixing this poorly designed and manufactured washer again. Time for a cheapo depo Chinese washer that will no doubt out last this $750 (original cost) POS! over $1000 lesson learned. Stay away from Fisher Paykel appliances.

We wanted the drawer capability of the Fisher & Paykel dishwasher. It is far better in performance than other dishwashers weve had in the past. Its extremely quiet, runs on a very short cycle and very efficient, an outstanding product with a unique flexibility for a dishwasher.

I had a Fisher & Paykel dishwasher before so I opted for it and bought a double drawer, the 2-in-1. We thought it was a unique purchase and it fit our kitchen well because its compact. I installed my second one myself and it looks good! The service has been good in the past and the warranty coverage is good.

We bought a fridge and a gas stove in October 2015. It is a nightmare. The stove does not have a warm temperature, so even at the lowest, everything burns. No clock on the stove to know if the stove has reached the good temperature, or no button either to program cooking time. Nothing, zero, and everything burns. The fridge? Each time you open the freezer door, it makes an awful noise with the plastic roulettes. The service guy said, The noise will go away in time... In time of what??? Very bad service also. PLEASE, DONT BUY FISHER PAYKEL. Waste of money and quality.

This dishwasher comes as two, drawer-sized units. We are empty nesters, and two small units are much more convenient than one large one. This is the second FP we have had. Original put to market way too early. Second generation has been reliable, cleans well, and is very convenient. Will buy a 3rd when this one breaks.

This is our first purchase with Fisher and Paykel and they were recommended to me by the home builder. We built a new house and got a dish drawer. I like it a lot. Its perfect. Its a tiny dish drawer and works great. If you have parties or the holiday season, it cleans everything really well and its quiet. I cant think of anything wrong with it.

Great fridge I am in Canada We needed a shorter fridge , my problem was hight my old fridge died a 17 year old 22 cu top end with a bottom mount freezer a Kitchenaid they don't make them in that hight like that any more I didn't want a low end product so I had to do some research $3,000.00 later tax in delivered Canadian $$ . Thè hight and counter depth on this fridge is perfect so far we are very happy with it, its a beauty their easy to clean and enough room for everything witch was a bit of a worry.But so far so good.we did do the holiday season with it a bit tight at times but no big deal we made it through 5 cu was a bit of space to louse. But we have no lose because of over buying either every week we tosed out something with our old fridge . So far all food item have been consumed no lose what so ever

We remodeled our kitchen 3 years ago. We bought FP appliances because we liked the look of them. They are very sleek, with most other brands being big and bulky looking. In the 3 years we have had a service call on the refrigerator, dishwasher and oven. We have now been without an oven for 3 months. We have had 4 service calls and no one can fix it. It takes about one hour to heat up and then the service guy said it is off 80 degrees. They have finally decided to replace it, on our extended warranty. The question is whether to get another FP. They appear to break a lot and no one can repair them. Thats why I came to this website.

I went to Warners Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didnt buy it originally because of cost. Its truly a beautiful piece of equipment. I would definitely consider, its a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece.. Theres a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. Im not sure why, I should probably check into it. But this is what I like the best out of it and Ill be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because thats what its supposed to do. Thats why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You dont have enough paper to write my comments on that one.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

Fisher & Paykel appliances came with the home that I moved in in April. The fridge, the dishwasher and the stove. The fridge is good, the size of the dishwasher is good and I like the style of the dishwasher... theyre very quiet too! The only thing is the top of the stove... it gets dirty and I dont know how to clean it. I use cleaner for stainless steel, for the stove top cleaner, and nothing seems to be able to get off the residue.

I needed a new refrigerator because my old one is 24 years old and had a leak so I purchased the Fisher & Paykel especially because it fits the area of the space in my apartment. It has a counter depth that when you add the door and the handle, it would fit the wall deck that it needed to fit. I was happy that I was able to get a French door which is what I really wanted. Compared to my old ref, it got a water feature which I never had before which is nice. Im kind of disappointed that the ice makers not on the outside. The water for the ice seems to go outside the ice tray and then it gets stuck. Its hard to move it out, to pull it back or push it back so I was taking ice away from the sides. I dont know if that just happens to be but somehow the drawer part was installed for some reason because it doesnt seem like its lopsided or anything like that. Ill explore it again and see what would happen when I turn it all back on again.I would recommend Fisher & Paykel to others. I had mentioned it to some people already because I had a neighbor who happened to pass by after they installed it and the blinds were up and said Ooh, French door and its fixed. So I told her what it was.

The Fisher and Paykel refrigerator is the only thing that could fit in to my area in the house. What used to be in there was a 27 inch ref. And the ones theyre making now are 28-1/2 inch deep and larger. This was the same depth it. We like the bottom freezer feature of this refrigerator. The only negative thing is this one does not have a deli drawer unlike our old refrigerator.

I had to book for a service to my dishwasher. Booked online, confirmed appointment, technician never showed up. Called their 800 number and have been called back from Queensland (Australia). Still dont have another appointment, it is a complete waste of time. Never again with them.

This is a follow-up to the review I wrote on 6-15-13. I sent F&P (Lisette **) an email early, early Saturday morning, like 4:00 a.m. her time. I received an out-of-office reply that she would be out of the office for a couple of more days, so I wasnt hopeful that I would hear back soon. BUT GUESS WHAT? She emailed me back at 5:30 a.m. her time - just 90 minutes later - letting me know that she has asked someone to call me and get things going, and that it would be covered under warranty. One hour later someone from F&Ps NEW ZEALAND office called and got things set up for us! And it is now Monday morning and the service guy is here fixing the washer. So that is indeed terrific service again from F&P that we have received on a machine that has had several service calls. It is outside of the warranty period, but I am glad that they are standing by their product since there were obviously some design problems with the F&P washers that Lowes pushed in 2008 and 2009. Thanks Lisette and F&P!!!

As the technician was packing up to leave, after his or anothers fourth visit in 6 weeks, I asked where his suitcase was. Suitcase? Yes, I said. You might as well stay here because when this oven goes out within a week or so, as before, you will be here ready to fix it. We rarely cook or use the oven but mystery of mysteries when the first part went out then there was a second and a third part strangely out of order. All within a very short period of time. One replacement part never did work. Bad enough waiting on hold for the New Zealand customer service department and being told there was no record of past service calls. Dont bother trying to explain or negotiate a free service call or part replacement cause it aint gonna happen. NOT A HAPPY EXPERIENCE.

Two drawer unit, quality looking stainless steel & incredible amount of room! No problems, but service techs have told me the unit is a dish sanitizer & not to allow any food particles or it will plug up. Very expensive unit.

I won a Fisher Paykel dishdrawer, washer and dryer set in a contest from my local PUD. All three had to be repaired over and over under warranty. After the warranty expired, I have paid to have them all repaired. I finally took the dishdrawer to the dump and just went out and bought a new washer and dryer set. They too will also end up going to the dump. They both still work, but leave my clothes smelling (tried everything to make that go away) and never feel like my clothes are clean. I have never been so disappointed in winning something and I have regretted getting rid of my old washer and dryer set that worked like a charm. I would not go out and buy anything (especially the money I spent to get a new washer and dryer) if something works - that should tell you something.

I purchased a dishwasher from Fisher and Paykel. So far so good, I have no complaints with the other one. It just finally drew its last breath so I bought a new one. I liked it because its a dual drawer but it is difficult to load.

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

I love the fridge. We just bought it and I would have another one in a New York minute. But our fridge is having a problem and were hoping to get it fixed. The problem is that my crispers below are not meeting the thing on the top that closes them off. Weve gone to the people we bought it from. They came here to look at it, they forgot about it again, they came back again, now theyre coming tomorrow, hopefully to fix it. And I hope they can because I have lost a lot of veggies and stuff. Other than that this is an amazing fridge, the rest is great, its very, very quiet. I dont have to worry about hearing it. The ice cubes are pure and clean and nice. Its just great and it looks fantastic in my kitchen. It’s a counter sunk so it fits so well. It’s a good fridge.

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product. I also called the Fisher & Paykel main office and unfortunately was turned away as my machine was no longer under warranty. I even tried to explain my experiences and how the service men were unable to repair it. So after two years of frustration with a non-functioning washing machine, we decided to purchase a 30-year old Speed Queen washing machine and take the newer Fisher & Paykel machine to the landfill. Before taking it to the landfill, I wrote my complaint on this website. That was July 19th. On August 3rd, much to my surprise, I received a generic response from Fisher & Paykel asking me to contact their Customer Service Manager. I called the phone number the next day, left a message and the manager called me back. Although she did not personally read my online complaint, she was genuinely concerned that I had a bad experience and wanted to make it right. She offered at their cost to have a local, experienced repair company come to my house to fix the machine. Within 5 minutes, the local repair company called me to set up an appointment. They came out, fixed the machine in 5 minutes with a $15 part. What?! Thats all it took, 5 minutes and a $15 part? How could the other repairmen not get this one right? The total repair, if I had to pay for this service call, would have cost approximately $165. The only reason we didnt take this route to begin with is because we already tried two repairmen and two years of frustration. So, we gave up and were cutting our losses. But now, I have a washing machine that is working flawlessly. Its amazing! Although I didnt get the service I expected from the company in the beginning, it goes to show that a bad experience could change into a good one when someone with authority wants to make it right. Thank you, Fisher & Paykel for coming through on this one. I hope to have this machine for many years to come.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

On 10/4/12, I posted a complaint regarding my F&P refrigerator. My refrigerator was 4 y/o and the display panel & water dispenser broke. Three days later, I received a call from Lisette, Customer Service Manager for Fisher & Paykel. She understood my frustration and assured me she would contact a local repair business. The repair service did not work out well, so I called again and Lisette assured me she would take care of everything to my satisfaction. She contacted a different repair service that did a fantastic job and F&P paid for all of the parts. I cannot say enough about F&P Customer Service and especially Lisette. She was wonderful. I would definitely recommend this company and appliance. I have purchased many brands of appliances throughout my lifetime and I have never had such a positive experience as I did with this company. This has restored my faith with the customer service of large companies, thanks to Fisher & Paykel. If they can deliver such incredible service, why cant other big name companies? Thank you, Lisette, for all of your assistance!

We purchased the double drawer dishwasher from Fisher & Paykel because Ive had it before and I liked the results. We had it installed in our new office but havent done anything with it yet. We only ran it the day that it was installed to make sure everything runs okay. What I liked the most about it is the option to run two drawers at once.

I bought a Fisher & Paykel washer and dryer in 2012. Since then I have had to have the dryer repaired 4 times and it just quit again. I wish I had never bought them.

I had an old dryer before and thought I would upgrade. I purchased this dryer and my light bill went from $80 a month to $145 a month. I pulled the fuse to the dryer and my meter slowed down like a turtle. When the dryer is running, my meter looks like it is in a race. I cant believe how much power it uses. Now it sits there and I dry my clothes at a laundromat.

We purchased Fisher and Paykel appliances when we built our home in 2006. The WOS-130 wall oven never heated correctly, could not be repaired, so it was replaced by FP. In 2010, I cleaned the oven, and the oven door would not open and the control panel ceased to operate. We contacted FP. A service rep ordered the new part, and we were responsible for the repair. About 3 weeks ago, I cleaned the oven, and the same thing happened. The first time the repair person came out in 2010, he showed my husband how to unlock the oven. We now have a dilemma because there is no longer a repair company in our area that will come out to repair the unit. I contacted the sales rep from FP by phone and email, and he has failed to return my messages. His name is Jim **. I guess there is no sense in buying an FP self-cleaning oven if every time you need to clean the unit it ceases to operate. I am in quite a dilemma because I cannot get service to my home, and surely cannot afford a new wall oven. I would never buy a Fisher and Paykel appliance again if you cannot get a customer service rep. to respond or service in your area. I am very disappointed with this product.

I looked up Fisher and Paykel online. I purchased from them because they offered two-drawer dishwasher and I have read some good reviews. I needed a new dishwasher with two drawers so I can open it all the way and get more things into it. I would definitely recommend Fisher and Paykel to my friends.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

Approximately seven years ago, we purchased a Fisher Paykel washer from a local Lowes. I really liked the idea of using less water. The change from a regular dial machine to electronic push button seemed like a nice update. I will say that the only thing I like about this machine was that the spin cycle was very efficient and the clothes had much less moisture, resulting in far less drying time in the clothes dryer. The purpose of my review is to warn everyone what a horrible experience we have had with this brand. We have had to have this machine repaired four times by a professional. We have spent more money on repairs than the original purchase of the machine. We will never purchase anything by Fisher Paykel again. I strongly warn others about this brand. It is a complete waste of money.

I purchased Fisher&Paykel Refrigerator (model E522BRXFD) Oct. 2011 for its look and fit into my kitchen space. It turned out to be a serious mistake. Two years after the purchase, the plastic drain pan of the frig broke, which let water flow over my brand new hardwood floor for days. Not even three years after the purchase, the frig stopped working. The freezer part seems OK, but the frig compartment no longer cools even I put the temperature control dial to the lowest level. I called Fisher/Paykel and the answer was their repair technician was busy and I have to wait for a week for an appointment. Now I am stuck with a broken frig. I paid triple amount of money to purchase this Fisher&Paykel brand when compared with my prior Whirlpool frig, which I used 25 years and never gave me any trouble.

After purchasing a competitors washer and dryer with problems (two washers leaked and we found out that the manufacturer had a repair kit in place) I chose to switch to your appliances. They were less costly than the original purchase and to date Im in love with their performance. I have recommended them to others who were in need of new ones and suggested that they stay away from the other brand.

In April we purchased a $2000 Fisher Paykel fridge with water and ice maker. We quickly realized the door did not close properly and was misaligned as the water/ice maker worked roughly one week on one week off. We called our dealer and they sent out a service representative who told us the water/ice maker could be replaced but he didnt know how to fix the misalignment of the door. He said he would get back to me. By late July nothing had happened and he basically washed his hands of it telling me the Fisher Paykel regional manager had ordered parts and would get back to us. By late September the parts had still not arrived so we started contacting Fisher Paykel America for help. They kept referring everything back to the regional manager who, for some reason, refused to contact us with updates. We were still waiting for a fix when they told us in October that the fridge misalignment could not be fixed. We asked for another fridge and was told that they didnt make this model any more and the closest model that would fit in our space was $500 more and was 0.5 cu. feet smaller. I asked that they replace our fridge with this one at no extra cost and they refused only offering an in-store credit for the original amount. Sorry I expect more for all the grief and inconvenience they have cased us.

Fisher & Paykel is good, but not great because the handles broke on the dishwashers. Both of them broke and theyre pretty new. We just had them repaired.

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.I love the F&P refrigerator except I do have an issue with it that I did go back to the appliance store to tell them that when I opened up the door, something came flying out of the refrigerator. I told them, “Look at this piece, what do I do.” The guy looked at it and said, “Oh that just goes underneath the door of the refrigerator, just glue it.” I said, “Glue it? You know this refrigerator is only 6 months old - really?” He goes, “Yeah, there’s nothing wrong with your refrigerator right?” I said, “Correct” “So well, just glue it. It’s fine. Because if I send out a repair man, that’s what they’re going to do and they’re gonna charge you.” So I still have the piece here and it doesn’t impede or impact what’s going on with the refrigerator. I haven’t glued it yet because I’m having a hard time thinking that I have to glue this on my new refrigerator.I like the performance. I’m satisfied, though I’m not happy that a piece flew out on me.

I currently own a Fisher & Payel washer and dryer and just bought my second dishwasher. Im very happy with the products. My only complaint is the soap dispenser has two prongs inside it so if you use a powder cube and not the gel (which I dont like) you cannot get the soap powder cube in the holder. Poor design. Other than that I am really pleased with my FP appliances.

Ive owned front-load machines for the past 5 years. Had a good experience with them as well. I just moved into top-load HE laundry and went F&P. After comparing the two styles I would recommend the F&P top-loaders. Being able to control your water levels is such an advantage to laundry. Heavily soiled stains are removed more significant with extra water. Having a thorough rinse improved my whites and stained outdoor clothing. The gentleness of F&P laundry is at peak level. My delicate clothing is avoiding vigorous wear and tear, even though front-load offers a delicate cycle. The controlled spin out speed is phenomenal. Clothes are noticeably softer and brighter. F&P laundry is amazing and I would recommend to any consumer.

So frustrated with my fridge not working for over a month with multiple calls from the refrigerator repair people. I phoned Fisher Paykel customer service and they have been more than helpful in trying to assist me although the fridge is past warranty. I thank them for their kindness and empathy.

Bought a 2 drawer dishwasher. Very quiet and nice.

I purchased a Fisher Paykel washer and dryer set about 5 years ago and today went out and bought a new set by Whirlpool. I have had problems with the dryer for the past 4 years and have had it repaired several times. The clothes in the dryer came out covered in black grease and oil and my story is similar to others. Then last week the washer started malfunctioning and that was the end of Fisher Paykel for me. I agree with those who said they are done with Fisher Paykel... If you want a dependable washer and dryer DO NOT buy FP! Very disappointed!

I am enjoying my Fisher and Paykel dishwasher. I live in a small apt alone and the 1 drawer seems to be working out fine.

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

My first F&P dryer worked fine for a year and then continually tripped thermal switches. One actually has to remove a panel to reset this as it is not accessible from the outside of the dryer. F&P finally replaced this (well, I got a new dryer for the privilege of paying them $250 for the prorated use of the old dryer). I also spent another $250 re-venting the dryer because they were concerned that the venting that worked fine for my 25 year old Maytag was insufficient for their unit. Dryer #2 developed a bearing squeak--quiet at first but now is extremely loud. The tech from the company that sold me the dryer claims the bolt is frozen and the bearing cannot be replaced or at least cannot be replaced for a service call cheaper than half the price of actually replacing the dryer. Meanwhile, THAT store has ceased selling the product and no longer will work on F&P machines. The tech recommended by F&P after this told me the same thing and recommended that I save my money and buy Samsung.

I recently purchased a Fisher & Paykel DishDrawer via the internet. It was delivered via a special trucking company. I paid an additional sum of money for it to be delivered by a special trucking company, unpacked from the box, brought into my kitchen and inspected (as opposed to the unit being drop shipped to my front yard). It arrived in perfect condition. I hired a licensed plumber to install it. While installing the unit, the plumber reported the kick-plate was missing. Then I noticed there were small cracks/marks in the cutlery bins - an obvious product defect. After running the top drawer of the DishDrawer, water started profusely leaking from the bottom of DishDrawer’s top drawer. I had the plumber return to check all the connections, which he confirmed were connected tightly and properly. The leak was coming from the DishDrawer, not from the connections. I called Fisher & Paykel’s customer care and was told that since I purchased my DishDrawer via the internet, they would not honor my warranty! They said the trucking company was responsible for the missing parts and damage (leaking issue). After holding on the phone for 3 hours, I was transferred to the USA supervisor Paul who said if/when an authorized service technician inspects the leaking issue and determines that it is unrelated to delivery, Fisher & Paykel would honor my warranty. Then Paul insisted that I send him a photo of the cracked cutlery bins before even considering replacing them. I emailed him a photo of the damage two days ago and there’s still no response. He said the kick-plate was already being sent to me (but nothing was received yet). I then had a local authorized service technician come to look at the dish and he determined that the leaking was totally unrelated to the delivery of the unit, but it was instead a product defect and that it should be covered under the 100% manufacturer’s warranty. He advised Fisher & Paykel of this. That was two days ago. Today, Fisher & Paykel told the service technician that they are still having issues with honoring my warranty due to the purchase being via the internet. Fisher & Paykel has confirmed that the unit is a genuine Fisher & Paykel unit and the serial number was accepted upon registration, but Fisher & Paykel claims that any internet purchases are questionable and Fisher & Paykel to this date has refused to honor my warranty. I tried to call the USA supervisor Paul this morning and was told he was on the telephone and would return my call in 5 to 10 minutes. That was three hours ago and there’s still no phone call! I am frustrated and very angry. How could Fisher & Paykel refuse to honor the warranty on their unit after confirming the problem is a product defect? They call their customer service line customer care - what care are they speaking of? There is no care whatsoever! They are the absolute worst when it comes to customer service. If Fisher & Paykel refuses to honor my warranty, I plan on reporting them to every possible consumer complaint agency and will seek additional remedies to the full extent of the law.

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FPs response when I called directly was Madam, other people have had to wait much longer than that. You have to wait your turn for the part. Im not kidding. Its the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. Well pay him $75 (again) to look at it.If the required parts cost more than $200 (which they almost always do), then I think we are throwing it in the trash. At the price we paid for the oven, it should have worked perfectly - at least for a few years. Our dish drawer was last fixed about 3 months ago. We havent had any issues since then, which is remarkable for that product, a full 3 months with a functioning dishwasher! I really hope others read my review and avoid Fisher Paykel products. I rarely write reviews, but these are the worst purchases that I have ever made. The products perform wonderfully when they work, but unfortunately, they rarely work. By the way, we are not abusers of the appliances. All of our other appliances (made by other companies) have performed without any issues. Oh, and yes, I have called FP directly many times over the years. Our repair companies have also called as they were appalled at the repeated issues with the products. FP did not stand behind their product at all. Im very disappointed.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work. One of the service reps in New Zealand asked us to fax all the records we have kept on the problems with this range. The number he gave us would not go through. I think he did not want to give us a correct number. He would not even give us his last name so we could talk to him again! If they were an automotive manufacturer, after reading all the bad reviews, the government would have already put them out of business!

Happy to own such a quiet dishwasher! The idea of two drawers is great for choosing using just one and doing a quick load or using both drawers to do a larger load. Finding it difficult to load small bowls with the layout of rack but overall give it an excellent rating.

I had the pump and panel replaced (by a Fisher&Paykel recommended company) at a cost of about $400. Later had another problem with the washer and called a different repairman who told me there was probably no need for the replacement of those parts. The problems this time were due to something getting caught underneath something and was a simple repair for him, at a fraction of the cost for the parts replacements.

I wanted to take the bins out of my freezer to clean them and get rid of some ice buildup and I can see no way to get them out. Theres no instructions in the users manual and customer service was unable to tell me how so they emailed me a video that was supposed to show me how to do it but the video was 6 years old and the freezer compartment didnt look anything like what I have now. Weve only had ours about a year-and-a-half and it is still under warranty. I emailed them back to let them know and they never responded to my email, and I even sent pictures of what mine looks like, so I called again and I was told that I would have to have a service rep come out to remove the bins and if he found there was no manufacturer defect they would charge me $95!!Yet they are not able to provide me with any instructions on how to do it myself!!! This refrigerator cost way too much have people answering the phone that cant help with something that should be a simple process... And maybe the bins dont come out at all but if they dont they should be able to at least tell me that instead of telling me they have to send out a service rep.

My husband is from Australia and we heard about Fisher and Paykel there. We have a washing machine that weve had for some time and we recently purchased the dishwasher. In general, theyre performing fine but Ive actually just started having some difficulty with the Fisher and Paykel dishwasher in terms of the plastic connectors that are inside the drawer, the ones that are supposed to be holding the glasses. Im happy with them but I think theyre extremely pricey.

Bought this Fisher and Paykel fridge six years ago, keeps making a beeping noise, had a technician look at it, he said would cost too much to fix the circuit board. Rang Fisher and Paykel and they said it is out of warranty. Product should last longer than this. Will not buy this brand again.

My husband is a carpenter and loves watching This Old House and Hometime - that’s how he heard about Fisher & Paykel washer. And then when we went, that was one of the models that they had and we really liked it. I had never heard of it and my husband was the one that’s like, “Oh, that’s a really nice one!” That would be a big reason why we ended up going with that model. I haven’t had much luck with my Maytag and so we went with another brand. And then of course everything that could go wrong with it, when they came out, “Well, we’ve never seen that happen before.” So I was like, “Okay. I’m done spending a ton of money on them.” We purchased a higher brand washer. It was only like $399 and I thought, “Well, even if it only lasts 5 years, okay.” It actually died before a year was out. When we went back to the gentleman that we purchased it from, they wouldn’t honor it anymore. He said, “Sorry, you’re out of warranty” and I’m like, “Really?!” Actually, I should clarify because the first one went out within a year so they replaced it. And they sent us a different one and that one died. And they weren’t going to replace that because my original year was up. The gentleman who we had purchased from was like, “No. I’ll stand behind it. You come down and we’ll get you something else.” That’s when we chose the one that we have now. It’s just my husband and I. Our two kids are at college so I’m like, “We don’t do that much laundry. I’m not that hard on them!” The Fisher & Paykel is just phenomenal, and I’ve told everyone. My husband and I have talked, that’s the brand we’ll look out, first and foremost.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

The F & P washer and dryer were on sale at Sears and it was a really good sale. But it has one problem... when it spins, it spins out water out of the thing.

I bought a F&P washer and dryer set and I could not be more pleased. The washer is the quietest I have ever owned. Easy to operate, stylish and beautiful. Super happy here!!!

I bought a fridge with 2+3 years warranty. After 1 month of warranty expired. Fridges computer and defrost heater are gone. It cost me almost $500. It was very challenging for Fisher Paykels customer service to talk with them. They said we will get back to you and they never do. I had to call them again and spend so much time on the phone and they dont really care. I never and NEVER buy any Fisher and Paykel product again. My previous fridge was Fujitsu and lasted 20 years without any problem.

I have a Fisher Paykel 12 year dishwasher Model DD603. And when the top drawer stop working I did not wanted to call the factory service because I thought about the high cost of factory service calls. What a mistake that was. After checking with several local appliance companies I finally located one that said that they did work on Fisher Paykel dishwasher. After three visits during one month and after replacing several parts the serviceman finally gave up and said I cannot fix it, please call the factory service.I did send an email to Fisher Paykel service department and I received an immediate response confirming my request and 2 days later the service call was confirmed. The friendly service man arrived early (something very unusual for servicemen). It took one look at the dishwasher, did a five-minute software diagnostic, remove the front cover of the top dishwasher and point at the control box and said that is what is wrong. One small plastic tab of the control box was broken and the box was loose.He explained that because the age of the dishwasher the plastic becomes brittle and started to break. Gave me the price of the new box, very reasonable and mentioned he had one on his truck. He went ahead to get the new box. Close the cover, tested the dishwasher and he was out to the next service call in 20 minutes. It cost me $330 for a job well done. Great service and if you have a Fisher Paykel dishwasher do not call any other than the service department of Fisher Paykel. Great service. Thank you.

Just today had a major breakthrough thanks to the Fisher & Paykel customer service representative. Marks Electricals delayed engineer appointment for over three months. No descent information to rely on. Thanking Fisher &Paykel for support I received and very patient representative, she is A Hero today.

I surprised my wife with a brand-new Fisher Paykel double-drawer dishwasher because I got tired of cleaning and servicing her old one. They are not inexpensive. Within one month, the start button receded into the chassis. The service person found that the lighted collar around the start button was made of cheap plastic and had simply broken making the machine inoperable. I would think for the amount of money that durn machine cost, they could afford to at least make the plastic parts durable enough to last more than a month.

We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.Were still using the washing machine, and it still does an excellent job. The only problem weve had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didnt sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, Ive enjoyed using them.

I have had the engineer in 5 times and the dishwasher is only a year old. From day one it was not washing properly and was told by a number of engineers that it was the powder, then was told the dishwasher tablets formula had been changed. Was also told to put the tablets down the side of the draw. They tried to change the settings 3 times and it still don’t wash properly. My grandchildren have been in hospital with bad stomachs and we have put it down to the substandard dishwasher. We were told they would replace it and had a call from them but they have never come to replace it. I have called them at least 20 times and emailed with no outcome. My next step is to arrange a solicitor to get my money back.

We purchased a Fisher Paykel washer and dryer from a local Lowes just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadnt it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldnt overheat. He replaced the cover.Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

18 YO oven has a broken door hinge, which we had repaired almost five years ago. It is broken again. Part is now discontinued. Oven was several thousand dollars. F&P includes being sustainably minded in its brand vision. Their online chat was full for days, through Messenger they have said oven has served good time. I agree its an older appliance, but their response was a giant turn-off. The first appliance repair person said the hinge is a known problem. Discontinuing production of a part thats a known problem is not being sustainably-minded.

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

We heard about Fisher & Paykel through the RV manufacturer. We custom designed and had built a fifth wheel for us to travel as we do extensive traveling. I did a lot of research and went to different online appliance stores that sold or dealt with the brand. After reading and finding out a couple of things, I decided to go with that particular model. It was all the good reviews not only on the online website that sold numerous appliances but the people who also purchased an RV like us who have installed and used them too that was the deciding factor. The dishwasher is fabulous and very quiet. You never know its running. Its amazing and is absolutely a dream come true. I love it. Its the best appliance that we made a decision to have installed. It makes life easy and works really well. The performance is spectacular.

I have a Fisher Paykel oven and Ive had it for 7 years. I have used the self-clean function only twice and both times the oven overheated and stopped working. The repairs were expensive, $500 - $600, I could have paid for a new oven if Id known it would happen twice. The second time this happened, the repairman told me that Fisher Paykel was aware of the defective thermostat and I could have it replaced but the piece alone cost about $500! I felt that Fisher Paykel should install the part for free since the problem is their fault. I opted to just repair the oven and never use the self clean function again.

We built a new house and purchased all new appliances Feb 2007. New fisher paykel washer GLW15 - loved it at first. Their repair service is done by Howie **. I had them repair the Uline wine cooler and after a year of them ordering parts and trying this and that, I would not have them come back to my house for the washer. I used a respected appliance repair person used for years on my apt building. June 2009 replaced drain pump, August 2010 replaced drain pump. February 2011 replaced drain pump, June 21, 2011 drain pump is fine, circuit board is shot. One on order - it is now August 17 - still no circuit board and no idea when it is coming. I have no had to pay for laundry to be done for 8 weeks.

I wanted the tri-folder, the French door refrigerator, and when I found out that a full-sized one would not fit in my house, I started looking for the counter-depth one and I happened upon the Fisher&Paykel. I like to shop through Lowes because of their stuff and I found out Lowes sold them and serviced them. But they really should have one on display so people can see them and see what they look like. Because you really have to see it to appreciate it. So I contacted a Fisher&Paykel place out in California and asked them some questions and I told them I wanted to see one first. They sent me some sites by Lancaster, PA which I ended going to Mount Joy to see one on display but I didn’t buy it from them. I ended up going to it was like an Ace hardware store that sold the appliances... And oh my God, I love it! My Fisher&Paykel refrigerator performs beautifully and its sleek. Even the delivery guys had never seen one or heard of them before and they were just all over it, looking at it and thought how nice it was. And the size of it is just fine for everything for where its at. Anyone looking for one especially for a counter-depth would be worth their while to check this Fisher&Paykel refrigerator out.

I purchased a Fisher Paykel Washer and Dryer from Sears roughly 4 years ago. Dryer stopped heating. I found a repair person, had to order parts. It is now 1.5 weeks later and the parts are finally in. It will be another day or so before the repairman can come over, $330 for repair and two weeks of hanging clothes or going to laundromat for drying. I would have to seriously reconsider purchasing this brand again with this type of wait for parts.

Our very expensive F&P washer and dryer set, has had serious problems for the last few years. Washing machine cant run a cycle without stopping over and over again and having to reset it. Dryer periodically has to be unplugged just to turn on and it is also making weird squealing sounds and sounding erratic when running. Just to name a few problems. I have tried and tried to contact the company to find someone who can come out to look at, and possibly repair, the machines. But, the company doesnt even reply to my attempts to get in touch with them. Nothing, no reply, no help, no follow up, NO CUSTOMER SERVICE WHATSOEVER. It is pretty ridiculous to have machines that were in the highest price bracket, start failing after only about 5 years. And it is even more ridiculous for a company to not even reply to its customers when they reach out for assistance. Very disappointed.

We bought our fridge, brand new in Sep 2011. After 3 years of use, our Fisher & Paykel E240BR fridge has broken down, 3 times in the last 3 months. July 2014 - Fridge was freezing everything, but the freezer was working fine. Called the F&P repair service and they couldnt come for 8 days. When they eventually came, the repairman fixed the thermostat and said it should be good. 30 August 2014 - Fridge & freezer stopped cooling, although motor was running. Everything in the fridge was warm and spoiled. Again F&P repair service couldnt come for a week. In the meantime we had no fridge and had to throw out over $200 worth of food from fridge and freezer.By the time the repairman came, fridge had started working again. He said there was nothing he could do until it broke down. 28 September 2014 (TODAY) - Again fridge and freezer have stopped working. Did not notice until tonight and again everything in the fridge is warm. When we rang the F&P call centre, they cannot come until Tuesday. Ridiculous. Call centre person was extremely rude and tried to say they had fixed it. Um if you had fixed it then why is it warm and stopped working again. Needless to say I am going to buy a new fridge tomorrow. Broken down 3 times in the last 3 months and its only 3 years old. Very unreliable, poorly made product. Will not be buying another F&P in the future.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

Fisher Paykel 30single wall oven - Purchased new appliances except for a ref about 7 years ago for a Kitchen remodel and used all Fisher and Paykel Appliances. Started having trouble last year w/ our single wall oven. The service technician diagnosed it as the Power Module, a cost of $215.99, only to find out that it was a convection element; so that was an additional $55.00 plus labor. Not to mention it took 6 weeks to get each part so a total of 12 weeks we were without an oven. This year we recently had issues and it was diagnosed incorrectly once again. Finally, we were told it was the Throat Element and could not be replaced. So after 6 weeks of waiting for the part to arrive we had to eat the part we ordered and the cost of 2 service calls only to find out we would have to purchase a new oven. Called Fisher Paykel and we promptly faxed the info they requested but it took a solid week trying to get **, our assigned go to person, to talk to us. They offered to sell us a new model at a 30% discount but did not offer to reimburse us for the money we had been out on parts and labor. Was very disappointed in the appliance, the time it takes to get parts sent from New Zealand, and the staff at Fisher Paykel. Will never spend another penny with them!!

We purchased this fridge about six months ago and we are extremely disappointed with the quality on this product. The Stainless steel is so thin on it that when you actually close the door by hand if you dont use the handles if your ring or anything touches it it scratches and puts a dent in it right away. Stay far from this product and if youre in Canada stay away from Trail appliances in Edmonds Fine Appliances. They said all this is normal. If you have kids definitely stay away from this. This is not the the same Fisher Paykel that was an Australian company, it now owned by Haier Group out of China. Quality is the worst ever.

Worked perfectly from the day it was installed. Works better than the conventional dishwasher at home. Very, very pleased.

Very dissatisfied with Fisher Paykel. I bought 4 appliances from them totaling over 11,000 dollars. The dishwasher was missing parts and the refrigerator did not work. After 6 weeks of back and forth with the company giving me misinformation and every employee telling me different things to do and making me in charge of lining up appliance service with 4 days needed off of work that resulted in them not replacing a bad refrigerator but saying they would repair. The wheels were also broken with the services which ruined my floor and once they replace the refrigerator they will not guarantee. They do a typical customer service routine, but could care less about the actual customer. My next home would never have their appliances.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

I purchased three F&P appliances in 2005 (double drawer dishwasher, a washer and dryer). All three of them have been a total waste of money, for each one has had problems which make them irreparable and problematic.When I purchased the F&K washer and dryer my main concern was the fact that both units were controlled by the electronic board. The salesman replied that this should be one of the significant advantages due to the fact that if something went wrong with the washer or dryer they simply send out a replacement electronic board for about $75. All I would have to do is unplug the old one and plug in the new one. How far from the truth that was. They never mentioned that the only repair service company was one person in the entire Houston, Texas market that ended up knowing less about the product than me. And besides, they charge you $75-$85 just to come out and diagnose the problem. After doing so with the washer, they said that it was the electronic board and they would have to order. When the board came in they replaced it. It still did not work and they said the entire motor would have to be replaced at a cost that far exceeded purchasing a new washer. Needless to say, I was smart enough to send the new F&K packing to my backyard graveyard only to replace it with the very old Maytag washer which I had taken out just due to its poor visual appeal. Boy have I learned. I would much rather have a dingy, slightly dented beige workhorse of a washer as in my Maytag, which is older than me, than this new updated F&P laughing stock of an appliance. Let me say if I was the F&P Marketing Director and I saw comments as numerous and detailed as the ones I saw on this site, I would set out to make things right with these customers. Secondly, my F&P dryer just all of a sudden stopped heating. So I decided to look at this website prior to calling the no-use of a repair service that F&P has accredited with the worthiness to repair its appliances. Well, I only wish that I had found this website prior to my purchasing these F&P products. What worthless pieces of useless technology. I think the woman early put the entire frustration into place when she said her mother used an old tub and ringer system and at least at the end of the day she was relaxed. I have to agree wholeheartedly. I think I am going back to washing in a tub and ringer and then putting them out to dry on the line if this is the best consumers can expect. Now I know why my mom only purchases Kenmore. She said they were totally reliable and that Sears always stands behind their product. Since having to do my laundry there now for the last year due to my unsuccessful purchase, I think I have to finally give in to my mom that said, I told you so!The last appliance (and thank God someone talked me out of the refrigerator or I would be writing in about 4 instead of 3 appliances) is the double drawer dishwasher. Now, how a service repairman can tell me that the reason the top drawer tends to stop after 20 minutes of washing and start beeping like it is off balance is due to operator error I do not understand. On top of which he said it can be attributed to the dishwashing detergent selected. Now, I am a Cascade man and that is the only detergent I have ever used since learning early on during my college years that nothing works better. And thank God because when the dishwasher finally makes it through the washing cycle at least I know they will be sparkly! Not necessarily clean because this dishwasher has to be the worst at cleaning dishes. I installed a cheap GE Dishwasher in my butler’s pantry, which I now find myself hauling dishes from the Kitchen to the butler’s pantry to avoid using the F&P because the cheap GE washes faster, better and quicker than the F&P ever did or would ever be able to do in the future. It seems that after starting the dishwasher, which was installed in a newly renovated 100-year old historic house that is on pier and beam, it seems to stop and start beeping each time you walk into the kitchen during its cycle. It starts immediately and begins washing again after opening and shutting the drawer and hitting. I mean, I waste more time opening and closing the drawer to ensure that my dishes are clean than I would if I simply washed them by hand. So from my experiences, that is enough. Being taught from a young age that three strikes equal an out, F&K that was the last pitch and you are out!

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.The new washing machine is noisy and clanks when washing. I don’t know the cause but am assuming it is due to the tub not having a center post in the middle. The control panel has changed too. I would much prefer to be able to just push warm soak or hot wash or cold rinse, rather than pick thru the heavy, bulk, sheet buttons to try and get the wash settings I want.Now, the new dryer is something else altogether! I have a service man coming out to check on the top of the new dryer. This will be his second time out. The top seems to get in the way of the rotating drum and goes boom, boom, and boom every time the dryer drum turns during drying. The tops are flimsy plastic. I have a feeling it warps after being heated when the dryer is on high or low heat or the tops are not properly designed. A top loading dryer was an interesting idea but just wasnt pulled off well. Just buy a front loading dryer. I also have bubbles behind control panel masking. I would suggest interested buyers go to Consumer Reports Magazine and read further evaluations of washer and dryers.

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

NEVER BUY! I cant stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel. After two weeks and several phone calls to the repair person, I ordered the drain pump and installed it myself. It turned out that code 49 is the motor control, not the drain pump. We spent money on the technician, and Fisher and Paykel wont take any responsibility to correct their authorized repairmans error. Their response is that the washer is out of warranty and is our problem. This company has the worst customer service I have ever experienced; they do not return phone calls, will not transfer you to a supervisor, and are completely unwilling to assist in resolving the problem. After four weeks and $50 in quarters for the Laundromat, Im still looking at a broken washing machine. We will NEVER purchase any other Fisher and Paykel products. This reinforced the importance of buying American products. Spend your money on any other company. You will be EXTREMELY DISAPPOINTED and FRUSTRATED with any Fisher and Paykel purchase you make. The company has no integrity, and does not stand behind its products.

On August 10, 2012, I posted a review about my dissatisfaction with my dryer. At the time, I was awaiting my fifth service call to have the bearings replaced. By the way, my dryer is 5 1/2 years old. To give Fisher Paykel their due, the company agreed to pay more than half the cost of the repair since I had already spent over $200.00 on prior service calls and repairs. After waiting for the parts to arrive and arranging a time for the technician to return to do the work, my dryer was finally fixed last week. This past Sunday, I decided to do a few loads of laundry and lo and behold, my washer broke (also 5 1/2 years old). Its no fun trying to wring out sopping wet clothes and then finding a place to hang them. The technician left a few hours ago and my washer needs a new pump. I wonder how much thats going to cost. I spent too much money on poor quality products. Perhaps its time to go back to the old-fashioned scrub board and clothesline. When I spoke with Fisher and Paykels customer service representative about my dryer, she was very nice and sympathetic. But being told that bearings wear out like they do in a car was not a good analogy. My dryer certainly does not take the stress and use like my car does. If I had the energy, I would call the company again to verbally air my dissatisfaction with my washer, but another analogy like that would probably send me over the edge and the automated responses to the reviews are inane. Why doesnt the company contact me? They have my contact information. Fisher and Paykel strikes again!

I replaced Fisher & Paykel dishwasher with the same brand item. The drawers are not of equivalent size. One is a little bit larger and the other one is a little smaller and Im actually liking it. I bought some of the appliances at the same time and there was a Fisher & Paykel rep there and I spoke to him and were playing around with it. So far I think its great. The last ones were not that great. I purchased a home with the dishwashers in the home and I did not call in the repairman.I decided that I was going to replace them because they were 10 years old but my understanding is to get them serviced is very difficult. I like the new ones better. I use these for dishes and they are very nice. Its in my second home so Ive used them only five times but from what Ive used so far, Id give them a five although Im afraid because I havent had to service them and I do hear little horror stories.

In my all entire life I had been changed my range only 2 times. I have been in USA for almost 30 years, I had to change my range which was build in the kitchen since 1960s. I renovated my apartment 2008 and had to buy new range, which I chose Fisher & Paykel. Since the first year I had problem with the burners. I had spend more money more than the value of the unit. I highly recommend even do not go close to it, and to look at it even. The worse range that I had in my life.I called a couple of technician to let them know, all had been advise me it is not worth, change it.

I bought a Fisher & Paykel washing machine 4 years ago and it has broken down for the second time! It gets to the spin cycle and stops! I have read some reviews on here about their washing machines and I wish I had seen them before I bought mine. I spent a lot of money on this and bought it on the recommendation of the salesman. I will never again purchase anything made by Fisher & Paykel!

My washing machine beeped on Tuesday and I followed the directions in the users manual to try to correct the problem. In the meantime the control panel was burnt out because the drain pump was broken. I called the repairman and he came on the following Tuesday and did not have a drain pump to install because they had just used the last one. I am guessing that there have been a lot of problems with Fisher and Paykel drain pumps. If I would not have tried to correct the problem, I possibly would not have burnt out the control panel. It is costing me $352 to repair the machine. I had ordered a brand new one, the same as what I had and I could have had it delivered on New Years Eve. I slept on it and cancelled the order because I thought I would be saving $300. The repairman said that they have replaced many control panels but Fisher & Paykel have corrected the problem by adding a fuse that will not cause the control panel to burn out. I would have hoped this would have been a product recall and saved a lot of people time and money. I really like my Fisher and Paykel machine but I am disappointed with the product not being recalled if you knew it was faulty. I would hope that I could be reimbursed some of the cost for the repair. The repairman was very knowledgeable and helpful.

We’re on our third Fisher & Paykel dishwasher. I don’t particularly like them. But we have the ones where they match the kitchen, the cabinets. So that’s why we had to stay with them. They’re good for a year or two and after that, it’s very expensive to upkeep them. You better know somebody who’s in the appliance repair business.

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

My Fisher Paykel product experience has been terrible and I would not recommend their fridges. I purchased an integrated fridge from this luxury appliance store and am currently now on my 4th fridge because of defects with the previous 3. The last 2 fridges had issues with their fans. Fixing the fan onsite however did not resolve the problem with the 3rd fridge. This has been a huge headache, with some items on the lower shelves freezing and others on the top shelf spoiling. Installing each fridge is also a whole day effort since it is integrated into the cabinetry. I am now waiting to get a 4th fridge but given my experience, I have no faith in the quality of this so called luxury product. I asked for a discount given this extraordinary (some might characterize as ridiculous) experience but of course was denied. I was only offered a one year extension of warranty on a product that I am doubtful of.

I love the quietness of the Fisher & Payker washer. I had heard about them from my brother and I purchased a washer and dryer. We compared them to the LG and my brother has great reviews on how quiet it was and when it came down to it, the sales person said that it was just a little bit above the line than the LG. We thought wed give it a try because we like the idea of it being a quiet experience. This was the first one Ive had without the agitator so it is different and Im still getting used to what setting to use so that it does not wrinkle the clothes so much. We like it so far. I’m getting used to it taking a longer cycle. There is this minor thing. I wish the beeper was louder. Ive got it up to the maximum beep but it’s so quiet I can’t hear it in the other room. Id recommend to anybody to give it a try.

Fisher Paykel washer and dryer. They are from New Zealand I believe. They were fairly low priced for high-efficiency machines and the washer was a top loader AND conserved water (like the front loaders) but for a better cost. The washer drum is floating and is moved with a magnet. No parts rubbing and strap to change. Pretty neat technology. It also has a large capacity allowing bigger loads (and less of them). The dryer is efficient and takes exactly the same amount of time as the washer to wash a load... Perfect timing. The washer has high spin speed which explains why the drying is fairly quick. We have had these machines probably close to 8-10 years now. Brand reputation is important and we are willing to do some research as we did when we bought the Fisher & Paykel machines. We always look for the best value for our money for products that meet our requirements. We are also willing to wait for the sales. The critiques you read from users are very insightful and we can be turned off if several people have issues with something that we know would bother us too. For example, low quality construction, excessive vibration, too much soap residue, too much time to dry, etc. We are very happy with the Fisher Paykel washer and dryer we purchased 8-10 years ago. They are high efficiency, large capacity, top loader (washing machine); making them very user friendly and efficient. I have no regrets even though they dont look as cool as the front loaders but on the other side, I probably paid half the price of the good looking ones and I have the same value.

I had a service call due to excessive squeaking. The lint trap screen failed and was subsequently replaced. I also had the washer looked at, because the water was not filling. And drain tube was fixed. He said we would probably need to replace the bearings. My husband replaced the drum bearing, but the drum belt tension roller bearings are original and are probably the culprit of the continued squeak. Also, the dryer not drying very well. Due to economic restraints and cost of bearing and poor design that make service costly, we are looking at ditching the dryer. Based on the premium purchase price, the dryer is certainly not looking to provide the 15- to 20-year trouble-free service life expectancy; and we are highly dissatisfied with this product. My husband has been out of work (under-employed for the past 4, going on 5 years), so service calls are costly. It would be cheaper for us to park it on the curb and buy used reliable dryer than to provide service. Can you help us out? It sure would keep us F&P fans. I have seen you have provided repair for others free of charge. I would appreciate if you could offer the same treatment in our case. Thanks. I would prefer to settle this with your customer service manager, USA.

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly. The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

Awful. We purchased a 1 year old house with Fisher and Paykel appliances installed. Within 6 months, the oven ($5000 oven/range) broke. The WORST customer service. Liars. And no solution after 3 months.

3 pumps in 5 years - We purchased our Fisher & Paykel washer in 2008 at Beesons, Lafayette, IN. They also did the warranty work for us. They replaced the pump while under warranty. A few years ago, my husband replaced the pump himself. Now, my pump is out again; the part is $130. We have decided to not put any more money into this appliance. I plan to go shopping for a new washer and will not be buying a Fisher& Paykel appliance ever again. Im curious. Is this normal for a Fisher & Paykel?