Innovative engineering creating quality and luxury. At Flare Fireplaces they look for opportunities to improve by studying challenges and problems. Flare understands their customers needs and apply our expertise to create the highest quality linear, modern fireplaces together with an unmatched customer experience.

Gas Fireplace Troubleshooting

Glass Maintenance 
• Always use suction cups to remove the fireplace glass. Use the manual procedure for instruction on how to remove the fireplace glass. Always use gloves when removing the glass to protect your hand and prevent fingerprints on the glass. 
• DO NOT USE abrasive cleaners on the glass panels. DO NOT ATTEMPT to clean the glass panels when they are hot. 
• Do not use normal household (usually ammonia-based) glass cleaners to clean the glass as these cleaners can leave a permanent stain. Only a gas fireplace glass cleaner should be used. 
• Verify no cracks or breakage in the glass. 
• Place glass in a safe location to prevent breakage. 
• Never attempt to operate the fireplace without the fireplace glass. 

Pilot Maintenance 
• Visually inspect the pilot flame. The pilot flame should be always present when the fireplace is in operation. 
• Make sure the pilot flame has two flame tips pointing to the flame sensor (thermocouple) and to the center of the burner. 
• Make sure the pilot area is clean from any dust, media or any other debris that may disrupt the operation of the ignition system. Lint or foreign material must be removed with a brush or vacuum. 
• Verify fireplace ignition using the remote or wall switch. Verify electronic ignition, sparking sequence, pilot operation and burner ignition. 

Burner Maintenance 
• The flames from the burner should be visually checked. The flame should have a blue base and yellow tops and be candlelike in appearance. 
• If excessive soot is found inside the firebox area, the fireplace will require adjustment. Verify the air shutter and vent restrictor setting and document any changes. 
• If the flame becomes sooty, dark orange in color, or extremely tall, do not operate the heater. 
• Measure gas pressure.  

Vent Maintenance 
The following venting system inspection by a qualified service technician is recommended every six months: 
• Inspect for excessive condensation, water droplets forming in the inner lining and subsequently dripping out of the joints. This can cause corrosion in the system. 
• Check for corrosion in areas exposed to the elements. Where rust spots or holes have appeared, these must be immediately replaced. 
• Ensure that there is no foreign material in the vents. Survey by removing the cap and shining a light down the vent. 
• Check all joints and pipes to make sure that nothing has been disturbed or loosened. 

Double Glass Fans 
• Disconnect power to the Flare control system. 
• Remove the external glass and the covering trim. 
• Inspect the fans around the Flare firebox and make sure they are all turning. 
• Clean all fans with a brush and vacuum to remove any dust or debris. 
• Inspect the lower fireplace intake. Clean the lower vent intake with a brush and vacuum any dust or debris. 
• Connect back the Flare control power and press the Flare remote arrow down. Make sure all fans are working properly. 
• Turn off the fans and install back the trim and glass.