Architect Series II Electric, free standing range: Overall, DO NOT BUY A KITCHENAID product due to user error, we needed to replace the oven door seal/gasket. After searching online & by phone in our area and being told that part is not available, I called KitchenAid. As we had registered our appliance they were able to verify our range was only 5 years old. THEY NO LONGER HAVE GASKETS FOR THIS MODEL. No other model gaskets will fit this model. Instead of the anticipated $60.00 repair cost we were told all they could do was sell us a comparable model for employee cost... not including shipping, installation and haul off of our current unit. I blew MY gasket & told them absolutely not. Not one .00 over the stated cost!! The upshot? $700.00+ later, with a wait of over 2 weeks, we will get a new range. They had us over a barrel with no other options for the price. I am flabbergasted, frustrated, disappointed & without a working oven for over half a month. I have always thought of KitchenAid as a quality product & in fact have been happy with the unit. I cannot recommend KitchenAid any longer with its program of planned obsolescence. KitchenAid as a company is horrid. Decent products, lousy policies with employees stuck in an awful position.

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

Stove - YKERS303BSSO: The coating on the control panel is peeling and the lettering is part of this coating, this is going to affect the readability of the knobs in future if we cannot get this resolved. Since we bought this stove in June 2014 should be a warranty on this type of thing happening? We always use only mild dish soap and a soft cloth to clean it. Sent an email to http://www.whirlpoolappliances.ca twice, second time included photos was told both times, that they recommend calling into their Customer Service Department at 1-800-807-6777 to have this issue resolved. Theyll probably tell us to change the control panel, which will probably cost 1/3 of what a brand new stove would cost. Also, the oven inside window has water/steam stains, how do we get them clean?

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a one time courtesy. They do not consider it under warranty, as they call it a cosmetic issue. No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, its an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, dont purchase this range!

We purchased a top-of-the-line Kitchenaid dishwasher 2 years ago. In the first year, we had 4 service calls for various problems. The last problem was for poor draining and residual soap in the bottom of the unit. Things were replaced and the door was taken apart, then reassembled. The problem persisted. I went online and did my own research and found the solution. Each repair person was sure to remind me to keep the rinse agent full. Turns out that when you have a water softener, the rinse agent is unnecessary. Now the entire door is showing rashes of rust.We called today and were questioned how the door was being cleaned. It is cleaned with a weak soap solution and immediately dried with a very soft microfiber cloth. Okay, so its not a maintenance issue. It is a very low grade of stainless steel. Magnets stick in the door readily, but not on the stainless handle, which is obviously a higher quality of stainless. After speaking to a manager, we are being sent a cleaning solution and a polishing solution. Sadly, had we researched before paying so much, we would have been informed that this is a chronic problem with Kitchenaid and they refuse to acknowledge the problem, nor will they offer any satisfactory solution. This dishwasher was bought to replace a 27-year-old Kenmore unit that just wasnt getting the dishes as clean as it used to. When it was taken to the junk yard, it looked like it did the day it was bought. The stainless parts were flawless. Dont make the same mistake we did. Take a magnet shopping with you and avoid Kitchenaid.

We bought a stainless steel, built-in KitchenAid dishwasher about two years ago when we were renovating our kitchen. It has been a huge disappointment ever since. It doesnt actually clean the dishes, no matter what setting we have it on. It leaves bits of food and random stuff on everything. It smells like rotten eggs when it runs. Plus, it runs for hours and hours - why? It does not effectively dry the dishes. We have had it serviced at least three times with no real improvement. Really, at this point, it is just a glorified dishrack and we end up washing almost everything by hand. Cost over $500 and is worse than the $200 dishwasher we had before. Dont buy, unless you just secretly want a fancy, stylish dishrack.

Model kers505xss03 Free Standing Double Oven - Not 18 months old and a $60.00 switch burns out, a glass top stove costing over $1,600 supposedly made in the USA cant operate for 18 months without a glitch. Oh, the total cost to repair $261.96. Please take note, Whirlpool (the maker of KitchenAid) wont stand behind their product regardless of their promises of Quality. Buy Korean or Chinese, itll cost less and last longer than 18 months.

Why is it so difficult to make dependable products these days? We purchased a KitchenAid dishwasher in January 2013 and the control panel went out twice within the first year and now it is out again and the dishwasher will not run. The model number according to the inside of the machine is W10502126A. Now I just purchased a one year parts/labor warranty which was not cheap to have them come out to replace the panel. I bought the warranty because something tells me this is not a permanent fix rather a band aid as I think it will go out again before the year is up. Expensively made cheap product.

Was 13 months old, basket was always temperamental, shakeup. When repair person came he knew the runners had to be replaced. Said Kitchen Aid has a kit to order and he has seen the problem before. Asked him why we were not contacted for a recall and he said they only recall for bigger issues like electrical issues. Called Kitchen Aid. They were more concerned with the date of purchase than the DEFECT!!! Told them I had an extended warranty and they said they didnt know why the repair person would say those things... Told me to put a claim for damages to broken dishes through whomever I bought the extended warranty... Should have been a RECALL KITCHEN AID!!!! They sent me a claim form for damages... Lets see what comes next!!!!

We bought a KitchenAid dishwasher in November 2015. Less than 4 years later its not working. Terrible product. I will never buy KitchenAid again. Tried to get help and they told me to call a technician. Im not buying a product of over 700$ for it not to last. Very disappointed.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

We bought all KitchenAid appliances for our new home just under 10 years ago. The dishwasher lasted just 2 years before it needed replacing! Now the refrigerator leaks water everywhere! We found a sheet of ice under the freezer drawers…no drain plug or anything! It appears the ice was melting all over the kitchen floor! It will cost more to have someone come out to fix it than it would to just buy another appliance!! We’re buying a new LG refrigerator that Consumer Reports gives rave reviews! Staying away from KitchenAid forever!

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

KitchenAid Model No. KDRP467K 36 Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

Like many other posts here, I purchased my model KUDK03CTSS3 in June 2009. And like the others, the top drawer does not get the dishes clean; there is a film and dried food that makes it more difficult to clean after the cycle.Additionally, there are rust spots all along the front panel of the unit. Customer service recommended a rust cleaner, though they admitted it wouldnt completely remove the rust(?) but would prevent further rusting. Ummm, What? How about replacing the front panel, because it shouldnt rust no matter what. They told me it was due to the steam coming from the top/front of the unit during the cycle. Was this something no one thought of when designing and manufacturing the thing? No one figured out a dishwasher would create steam, so the front panel should be steam-resistant?Also, they recommended affresh tablets to clean the unit inside. I already tried the vinegar wash; I dont expect these magical tablets to make any difference whatsoever.At the time of purchase, the money I spent was hard-earned, and I thought I had done appropriate research and due diligence. Almost three years later, in this economy, I cant even justify the cost of a service call, so Im handwashing my dishes.Do not purchase KitchenAid; you will be sorry.

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

I am really satisfied with KitchenAid brand overall, I had purchased most of my appliances available on this brand because I trust the brand. I had a couple of dishwasher in the past from different brand and did not last more than 5 years, the noise was terrible and my dishes didn’t came clean but since I purchase my Kitchen Aid dishwasher I have more confidence when I empty my dishwasher. Congratulations to Kitchen Aid and thank you for the good service.

We went with the KitchenAid suite of appliances because we liked the reviews we read about the dual fuel double oven range (KDRS505X). I like my oven a lot....except the cooking surface scratches so easily! How am I ever going to clean around the burners when it seems the surface scratches when barely touched. Our microwave hood (KHMS2040) had turned out to be a terrible choice. The vent fan is horribly loud. Service came out to look at it about 3 weeks ago and determined we needed a new motor. (That wont come for another 3 weeks). This past weekend, the fan AND microwave suddenly turned on by itself. The microwave light came on and the turntable started turning. And it was louder than ever. We couldnt turn it off by pushing the cancel button or the fan button. Finally had to unplug it. Now we are afraid to leave it plugged in. What if it turned on by itself and we werent home? Scary.

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

A really poor finish, the high level of engine noise is noticeable in the day!! And a bad customer service. On May 27, 2016 at Home Depot I bought a KitchenAid Refrigerator which at the time of the delivery was damage by the people who delivery it. I kept the refrigerator for a few days until the next delivery. The new equipment started making unusual noise. We contacted KitchenAid again who sent a technician who did not find any problem according to him The sound is normal. Another technician was contacted since the freezer started making ice on one side not the other. He came to fix the issue, but resulted in burning the appliance for which we have evidenced of in pictures. According to him, the problem was fixed but a bigger damage was created on the lateral side of the fridge. The problem was reported to KitchenAid, who told me that another technician would be sent from another company.The last technician came, saw the unit and said that the problem could be resolved with an add on kit based on what KitchenAid told him because those units had several recalls and complaints for the same issue. The technician came with the accessory and this kit is not for this unit 2016. The kit is a fan that is located in the ice maker which is located at the top, not in the freezer where is the biggest problem, and the tech found more problems, filtration and dripping water in the drawers of vegetables. That waste of time and lack of knowledge and effectiveness by the representative of KitchenAid. I want a new unit or my full monetary refund. Ive had the unit only for three months and it is unacceptable. I have pictures of how I received the unit and the damages made by the technicians. I have contacted on several occasions 4 time technical visits and still have the same problem. I still waiting for any answer.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

The top racks are difficult to load with glasses and cups as the metal rods interfere with loading. Equipped with eco wash and top tray can be adjusted vertically. Probably a good size as any larger would require second setting of dishware. The only beef I have with this unit is the fact that its noisy. What can a few inches of insulation cost?

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

Although it was fairly expensive, this is the best microwave we have owned to date. It is mounted in the wall (along with the regular oven) and is extremely quiet. The door opens down like a regular oven door. It is all stainless steel inside so is very easy to clean. You can cook with it as a regular convection microwave or if you want to cook pizzas or something like that, it has an upper heating element and the oven will heat to 450 degrees.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

The KitchenAid refrigerator we have is just over 1 yr old, 6 weeks over 1 year. With no warning, when opening the pantry drawer inside the fridge, the pantry drawer lid just dropped off - a piece of plastic (end cap) holding that lid just snapped off. My girlfriend had the same thing happen with hers and predicted this when she saw what we bought. I did not expect it to happen so soon (especially as we no longer have kids home), a mere 6 weeks past the one year mark!! Kitchen Aid calls it cosmetic as we still have a refrigerator though this lid piece can no longer be in place... Im not happy. I first called a parts supplier and they knew exactly what piece it was as they are continually supplying this piece to customers as they know it to be a weak design.

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

The KitchenAid refrigerator we recently installed (1 week ago on 08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system. We today 8/12/2020 had a service tech (factory authorized) check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. Their products look good but don’t believe any documentation or specs.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

Regarding our 42 side by side built-in fridge. After some years it starting making some serious loud noises. Finally the fridge gave out. Repairman said he thought the motherboard had gone. OK, fair enough... just order another motherboard, right? My repairman could not find a motherboard in Canada or in the USA. It had to be order through Kitchenaid... but no problem, right?? The company is American, right??? Not so fast.The initial timeline was 4 weeks (which is bad enough) but in the end IT WAS 4 MONTHS!!! During this time I called Kitchenaid more than once to find out where my motherboard was. They could not, or would not give me a straight answer as to any timeline to expect it. My thinking was that it was somewhere in China being created. Thank God we had another fridge in the garage but I have learned my lesson. NEVER, NEVER never will I purchase another Whirlpool product ever again!!! You would think when you pay $10,000 for a fridge a better repair experience would follow. Clearly Whirlpool doesnt give a crap. STEER CLEAR, PEOPLE!!!

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!I called KitchenAid customer service and they told me this a cosmetic issue but a repairman could come and take the door apart for $129 to clean it! Clearly, this is a design flaw! Spills happen all the time with food preparation. The owner should be able to clean it themselves!!! There are no warnings about this in the instruction booklet. How is the consumer supposed to know they cant fully clean the appliance? Why isnt the glass sealed? I want the public to know about the design flaw in the appliance.

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

Bought a KitchenAid model # kffs20EYBL00 in 2012. This refrigerator has given me nothing but grief since 2012. I bought an extended warranty on this refrigerator and glad I did, have had to use it numerous times. The back of the freezer will freeze up, makes this running noise that sounds like a motor is running and the upper refrigerator isnt as cold as it should be. They have had to repair this 5 times in 2012 to 2013. 2014 and 2015 probably 2 times and now 2016 we are getting repaired once again. I am very frustrated with this refrigerator. I not only have had issues with the freezer, but the shelving in this refrigerator is junk.I have had two shelves break so far. Its just junk! I dont recommend KitchenAid anymore. Maybe in the 80 and 90s this was a good brand but not any longer. Looking at buying a new one, hate too since this one cost me of $1600.00 and 4 yrs of grief. Stay away from KitchenAid and Whirlpool. They are made by same company from what I have been told by companies I am looking at for a new refrigerator!

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the damage is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and its been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told its not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you dont either!

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

I purchased a full set of Kitchenaid appliances 2 years ago. My purchase included a refrigerator, range, dishwasher, and microwave. Close to $10,000 worth of appliances. My experience with the refrigerator and Kitchenaids support had been a nightmare. (For clarification, Im middle aged, this is the 5th home I have owned and remodeled in my lifetime, and I consider myself reasonably intelligent with reasonable expectations.) I have had issues with the refrigerator within the first month of installation. - The water dispenser was and is incredibly loud. You can hear it on the other side of house.The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done - The ice maker would randomly defrost and leak all over the floor: The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done. If the left door was left slightly ajar, the alarm would not go off: The authorized Kitchenaid repair person told me that it was the design, and that one particular door is impacted and there was nothing wrong with the unit. - The lights on the inside of the unit would randomly not work, but then work 1 hour to 2 days later: The authorized Kitchenaid repair person told me that it was a head-scratcher, But because it was functioning when he looked at it, nothing to be done.I decided to purchase an extended warranty because I was already nervous about the longevity of the unit. During that extended warranty time, the previously mentioned items continued. Three weeks after the warranty expired, the unit basically died. It would randomly defrost the entire freezer and only come back on by flipping the breaker several times. The interior lights would not work about 30% of the time and the water dispenser would randomly stop working. When the freezer would start to thaw, so would the ice in the icemaker... and leak all over the floor. I had a different repair person come out. I was not going to have the same useless waste of time company come out if it was going to be out of my pocket. They replaced the entire motor. It worked for two days, and started the process again. They then replaced one of the primary computer boards. $1100 later, it worked for 3 weeks and then started thawing, defrosting, lights off, etc again. The thing is either possessed or a total lemon.

Our KitchenAid dishwasher is about 5 years old. I just loved it for the first two years, and then it never seemed to clean the dishes. So I rinsed them before putting them in the dishwasher; then, it didnt even remove the soap. I washed them and then put them in the dishwasher to rinse them. About a month ago, it started to run on its own. It was just the top drawer. I could not shut it off. Now, both drawers will not stop running. I consider this a fire hazard, and this dishwasher should be recalled before someone dies in a fire. My husband is totally disabled and is scared to be in the house in case the thing catches fire. Presently, I cannot afford to replace it. So we have to put up with two drawers full of water, which is beginning to smell. I add a little bleach every day. This dishwasher is a complete piece of overpriced junk, and I will never buy anything made by KitchenAid or any of their subsidiaries.

I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

We purchased a KitchenAid side by side refrigerator in 2007. It recently began having problems keeping the freezer temperature constant. A repair company came out and indicated that the problem was that we need a new main contact (part number W10219463) but KitchenAid (manufactured by Whirlpool) has discontinued the part. So, we are told we need a new refrigerator. Aside from the fact that it is environmentally irresponsible for refrigerators to have the shelf life of a disposable cell phone, thus resulting in landfills being filled with major appliances built to fail and be discarded rather than repaired, it is also outrageous for a company to discontinue parts in this way. I tried to contact the company using their website, but the system would not accept my message (the website seems to work as well as my refrigerator). I sat on hold on their corporate consumer line for 45 minutes but never got through to a person. I highly recommend that people avoid purchasing any refrigerator manufactured by Whirlpool (which manufactures KitchenAid, JennAir and Whirlpool refrigerators). It likely wont last and it wont be repairable.

We purchased this model of KitchenAid wall oven from a Portland OR appliance company (Sept. 19, 2019). After the new oven was installed it quit. The were kind enough to replace the oven with another new oven. That oven also had the same problem and KitchenAid had repairmen come out for months replacing parts to no avail. Finally they replaced our oven with another new oven on 12/3/19-, (Our 3rd wall oven installed, same model) This oven quit on Christmas Eve. Now it is working intermittently and KitchenAid will not refund our money; will not waive the fee charged by the repairman if the oven is not acting up at the time they are here to service it. I am very unhappy with the wall oven and with KitchenAid customer support. Beware. Go to another brand.

Has anyone else been annoyed by what I call a design flaw regarding ice falling behind the drawer? The ice maker drops ice on top of the trigger arm and when the tray is pulled out, ice gets dragged back onto the freezer floor and sometimes bounces out onto kitchen floor. Im dealing with a local business (who sold the fridge to me) regarding the issue. Ive sold hundreds of these and not gotten a complaint. Well, you are now. I have been asked to bring the bin in to see if it is warped or something. Yeesh.

I have a 6-year-old Stoves dual fuel range cooker. Sure, its out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves cant fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I cant expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

Ok, so for the 2nd time in less than 3 years, the wheel clips on the top wash basket broke, which in turn makes the basket fall down and the washer inoperable. For the price I paid for this dishwasher I will tell you that I was a little more than miffed. The last time it happened, I called my home insurance company out because I did not have the time to deal with the washer (that cost me $70). This time I went online to see about ordering parts. I found this site (and after reading through numerous comments) I have to say that I am extremely disappointed in KitchenAid, especially when I see so many people experiencing the same problem as me. This is obviously a design flaw that needs fixing. So, why did I give them a rating of three? Because upon calling the company to lodge a complaint, I talked with a VERY nice, young lady who worked with me to figure out exactly which part I needed. No stalling, no dodging, she took care of business, put my parts on order and all with no charge to me. Her professionalism is the reason why I gave this a 3 star rating. I have found from experience that when a company has a problem with a product, if you call them (and stay courteous) 9 out of 10 times they will do what it takes to make it right. The lady I talked to was named ** and I am hoping that her supervisor sees this email. Again, thank you ** for your help and professionalism. Semper Fidelis.Updated on June 13, 2015: To be fair to KitchenAid, I am following up from a post I made on June 6th. My parts for the top rack wheel assembly arrived and I just finished installing them. I am happy to see that they have modified the wheel assembly actually using a metal plate this time and it looks like more solid connections for the wheels. I will give them a four star for now as I wait to see how well this modification holds up. Thank you KitchenAid for getting the parts to me in a timely manner. Semper Fi **.

The top shelf is not tilted enough to allow water on the bottoms of glasses/cups to drain off, thus making it necessary to tip them over or put them in my dish drainer to dry.

We originally bought all KitchenAid products because they were suppose to be superior compared to other brands at the time. We also took into consideration that the warranty was suppose to be better than the rest. We recently had issues with ice building up under bottom of freezer causing water to leak onto our floor. We contacted KitchenAid and they wouldnt send someone out unless we paid $100 for them to look at it. They sent a guy out and fixed a plastic piece which was the problem (but of course wasnt under warranty either). So now we are left with a wrecked cork floor and a bill for $170. Wont be buying another KitchenAid product again. Thanks KitchenAid.

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

Bought all new matching stainless steel KitchenAid appliances (dishwasher, stove, refrigerator, microwave/convection oven) about one year ago and have been very disappointed with the lack of quality and performance in the stove and refrigerator from the start. Thought KitchenAid was a top brand but obviously not any longer. The pieces look sharp in the showroom but buyer beware! The stove - glass top scratches easily, requires extensive cleaning/buffing after every use, the self cleaning oven feature really does not work at all, takes forever to preheat the oven. The refrigerator - cheaply made vegetable bins that fall apart (front panel comes off), water filter needs to be replaced almost monthly. The dishwasher is the only appliance I have no major complaints for. Very quiet and does a good job on plates, glasses, and silverware (wash pots by hand). I regret not updating the GE Profile appliances I replaced with this purchase.

I purchased a KitchenAid French Door Bottom Freezer unit from Ferguson Enterprises. The unit was installed yesterday. I was cleaning it to prepared to load it from my old refrigerator only to find that the bottom freezer drawer cannot be removed for cleaning and there is no way to get to the bottom floor of the freezer to clean it. I contacted Whirlpool Customer Service to find out how to remove the drawers and after nearly 30 min, the CSR told me that he couldnt find a way to do it. How can KitchenAid (Whirlpool) sell something that cannot be cleaned? I am so angry and frustrated. The young man told me he would file a complaint but that there was nothing else he could do. Terrible design that cost me over $3000.

We bought a new KitchenAid gas range Model in 2014. The model# is KGRS505XSS. Within 1 year, one knob got stuck in off position. We had to pay $150 to service appliance person to get that fixed. Then less 1 year later a different knob has been stuck in off position. This is completely random and happens when were not even operating the knob. An amateur layperson cannot fix it. For the 30 years that we have been owning other gas ranges and operating it in similar home type situations, this has never happened to us. This KitchenAid unit is defective OR this could be a basic design flaw. Beware of this type of problem and do NOT buy KitchenAid for this reason.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

DO NOT purchase a KitchenAid refrigerator. In the six months weve owned it there have multiple issues from damaged and dented in shipping to misfunctioning valves to a punctured evaporator coil from excessive ice build up. The customer service centre in Tennessee is a complete sham. Their response is scripted and unfriendly. DONT DO IT!!!

As 32 others here have described, my KHMS155LSS-4 KitchenAid microwave turns on in PAN mode randomly after only 1 year of use. I left the door open to prevent it from recurring, but it beeps insistently. I ended up unplugging it. I called KitchenAid and they said it’s a known issue and will dispatch a no cost repairman. Having read the list of complaints here, I think I will start shopping for its replacement anyway. It sounds like this was a very bad model for KitchenAid. We also had the dishwasher door spring break just like others had described.

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

This dishwasher (KitchenAid Dishwasher KUDSO1FLSS6) is seven years old and I have spent more money than the dishwasher is worth. I wish that years ago I would have just bought a new and different brand dishwasher. The control panel has broken several times, the motor stopped working, the plastic utensil holders have melted and my dishwasher is not working again. I just had the panel replaced for close to $300 in February 2012 and the dishwasher does not turn on again! I also find that customer service is awful. I am waiting to hear a response from a representative but I wont sit by the computer. Another reason not to purchase a Kitchen Aid appliance is they use A&E Factory Service and they never show up. I think they are worse than KitchenAid. I had to have my refrigerator replaced several years ago because of a part flaw. I am done with KitchenAid products.

The design of the microwave section of the oven has the door opening down. You cannot remove it. Unless you are 6 feet tall and or an orangutan reaching the back of the microwave to clean the area that gets the dirtiest is next to impossible when you are a normal size person. In addition, periodically it decides that when you’re microwaving something, it just it doesn’t want to and it shuts off.

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

My microwave turns on its own. This is an extreme fire hazard. I have unplugged it until I hear from Kitchen Aid. Model YKHMS 155LSS-2 Serial # TRT 17 11180. Looking forward to hearing from you promptly.

Two years ago we purchased all new kitchen appliances. We did all appliances with KitchenAid, french door refrigerator, dishwasher, countertop range and built-in oven and microwave. The appliances were all mid range models, not bottom of the line. In the two years, we have had a gas stove top burner that would not light, the refrigerator stop cooling and freezing and now the upper rack on the dishwasher is broken and falls out when it has the weight of dishes. The stove top was in excess of $100 (but covered by warranty) and the refrigerator was in excess of $1200 (just squeaked in under the 2 yr warranty), the dishwasher part is $45, not covered by warranty. I would NEVER recommend KitchenAid. This has been just way too many problems with these appliances in such a short period of time, makes us worried by the quality and long term functionality.

We are extremely careful when we use these ovens. Regardless, we have replaced the door hinges six times in the past two years and the blower fan once. If I clean the oven, the doors lock and remain locked when completely cool. This has happened numerous times, also. This is a high end appliance that is junk!

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell cant do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

We purchased a Kitchenaid dishwasher about 3 years ago. KUDS35FXSSO. This dishwasher had the wheels on the top rack fall apart within the first 2 years. Then just days ago, the main controller just stopped working. It looked like the controls were not getting power. So we called Whirlpool and they sent out a local company to see what was wrong. I had to pay $100 for them to tell me that the controller is known to go out and be defective. Also the internal control box was hanging by the wires, also known issue and has caused fires. I also found out the valve was not working so the top sprayers were not getting water so they were not cleaning the top dishes.The parts for these items are covered from years 2-5, but not labor. Total labor cost for all of this plus the previously mentioned cost is around $300. That is not to mention that a heating error was also found (another known issue) but not covered by the warranty. My question is if all of these are known issues, and have occurred to many people, why are these dishwashers not recalled? Or why hasnt there been a class action lawsuit! I will not have them fix this piece of garbage, just so I can pay again down the road to replace or have it fixed again.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

Tall side by side with brushed stainless finish and separate water and ice dispensers tall enough for glassware. Finish shows fingerprints and other marks, but cleans off ok. Filter cartridge accessed from outside and at bottom vent area. Controls and seals good for this unit and energy consumption seems about right and reasonable. Still has limitations of side by side for storage and standard depth is not as desirable as counter depth.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

The dishwasher cleans the dishes reliably without worry! It was purchased in 1993 and it is still running great! It is a standard size dishwasher with a place separate for utensils. It is the top of the KitchenAid line at that time. It is the standard KitchenAid Superba from 1993. It has a black, shiny front with chrome control buttons. I have owned this dishwasher for a very long time. I have had one service call on it. I hope it lasts forever! The newer units are said to be less reliable and not as good at cleaning. I love this dishwasher. I am very pleased with it!

This is our first Kitchenaid brand refrigerator and has been the best refrigerator that we have ever owned. It is feels substantial when opening/Closing the doors and drawers. Very spacious and well-designed storage. Would not hesitate to buy this brand again.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

I bought a brand new KitchenAid dishwasher in Nov 2016. The one with the window on front door. Gave trouble within a week. Waited 2 weeks for a serviceman who said pump was faulty. Said it would be another 2 weeks before that arrived. In meantime I insisted on Best Buy (where I bought it) giving me a new one. What a saga. A month later the new one eventually arrived. Guess what? Within a week same problem. Repairman again. Pump faulty again. Another 2 weeks. Pump replaced. Within a week same problem. Contacted KitchenAid direct which is really Whirlpool. Awful customer service. Scheduled a replacement this week but failed to keep appointment. Got a few hours notice. Theyre giving me another new one. Have told them this is the last one. If this one is crap like the last 2, then they just take it away. Not getting another. No appreciation of fact that a family of five have been washing dishes by hand for several months while $1200 piece of crap sits in our kitchen.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

We did a total kitchen remodel and included a dishwashing machine, which the house never had before. We sprung for the higher end stainless steel tub KitchenAid KDFE104DSS1 (2016). 3 months later the machine stopped moving water, but could still drain. Warranty phone call... repair tech does two visits... one for diagnosis and one for part install (new pump). Up and running. 5 months later same deal. Another warranty call and two visits... back up and running. Now I notice the rusting slide rails for the upper deck. Now into the out of warranty mode and the pump fails again.Going shopping today for a cheaper machine... putting the KitchenAid trash out on the curb for the recycle guy. BTW there were intermittent events for soap dispenser door not opening. (No dishes in the way.) Food pieces splashed around hanging on the walls... and then theres the smell. This model likes to hold used water between washes and after just one day of no use, OMG what a stank.

I purchased the top of the line KitchenAid dishwasher 2 years ago, paid over $900. I bought the extended warranty and it broke within first 2 years. Turns out there are no parts for the repairs. National back order. This is a new appliance. I paid $250 for the extended warranty only to get a buyout of $573. I am now without a dishwasher and out over $600. My other rant is that they are now going to throw this thing in a dump. What is their carbon footprint? I have never been so dissatisfied with an appliance in my life! KitchenAid can kiss my ass!

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

I build new houses and new high end rentals. We have in the past used KitchenAid Refrigerators and dishwashers and stoves. I have 20 year old KitchenAid appliance in my own house. I purchased a new refrigerator 2 years ago for a new house I was building. It lasted less than 5 months before total failure. KitchenAid eventually replaced it after I spent 8 hours on the phone. This week a 15 month old KitchenAid dishwasher stopped working. The failure rate for Bosch appliances is about 1/2 the failure rate for KitchenAid. Customer Service for the new KitchenAid sucks at best. KitchenAid is now owned by Whirlpool and cannot care less about the old customers. If you want reliability and customer service buy Bosch or Miele. If KitchenAid cannot warranty their product for both part and labor for 2 years do not buy KitchenAid. The old KitchenAid company and its products and customer service is gone.

Dishwasher Model KUD535FXBL9. If I could give this dishwasher a zero I would. I have had this dishwasher about 2 years and 7 months. The motor and pump assembly are shot. Seriously. I live alone and do about 2 loads of dishes a week. Also mailed in the registration but never received notice about the top shelf recall. Between my KitchenAid gas range and the dishwasher I am absolutely disgusted.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

We had nothing but problems with our fridge. We had service done in it within the first 6 months of owning it. The service Guy even said the Fridge Was junk. We had the service guy at our house almost weekly for various issues. Never will we purchase another fridge made by KitchenAid again.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.