We purchased our KitchenAid Microhood KHMS2050SBT in Dec. of 2007. It was installed Jan. of 2008. Until recently, we have enjoyed using this unit. However, two weeks ago, we set the timer (no heat setting) for 40 minutes and in about 25 minutes, I noticed a burning smell. We know the microwave itself was not on. I followed the smell and it was clearly coming from the microwave and getting more smelly by the minute. I did not check the controls read-out, I just quickly opened the door to see what was going on. The interior was full of smoke and the center of the glass tray had turned black. Once the smoke/heat cleared, we found that the center of the glass tray was in fractures, practically a hole. The plastic trivet below had melted onto the bottom of the interior. We want to know why the microwave started up when only the timer was set. I see no other similar complaints about this model and we are just beginning to work it through with an NSI Protection Plus service vendor. It seems to clearly be some sort of malfunction. Initially, the vendor is saying the interior overheated so its not a warranty covered issue. I hope we dont encounter the same stonewalling from KitchenAid as others have for another microwave model. We paid dearly for a brand we assumed was the highest quality, maybe not. Until this is resolved, we have no microwave - bummer!

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

I attempted to cook a baked potato in our KitchenAid over the range microwave (KHMS2040WSS). Please note that using the sensor setting was nothing new to me, I have used the Baked Potato sensor setting many times before with good results. This last time though went horribly wrong, the potato wasnt baked when I returned, it was charred to a black ash. It wasnt even recognizable as a potato. The microwave safe dinner plate that it was on had cracked into pieces and started to adhere to the glass rotating dish. The rotating glass dish itself fractured right at the center and the plastic pivot almost entirely melted. The white interior was stained dark gray with smoke soot. I called Sears because the microwave is only 11 months old. Sears sent out an appliance specialist from A&E Service. The A&E technician performed a few tests and found the appliance was working properly and had not malfunctioned. The finding was that it was my fault as the consumer. My next call was to Whirlpool customer service at 1-800-253-1301. They were unable to help for two days because no report from A&E was available. Finally on day three, the office at 1-800-253-1301 called A&E and got the report. Then the Whirlpool representative stated they were not going to assist because it was found that the potato caught on fire not the microwave. I asked for a supervisor and was transferred to another office (I know it was another office because the toll free number changed to 1-866-640-7146). At any rate, after an hour long call which truly amounted to wheel spinning, the supervisor agreed to call A&E again to see if any other options were available. Much later that same day, he left a voice mail stating that Whirlpool would help with the cost of parts. Ugh, I am so upset! The microwave is virtually new and I didnt choose how long to cook the potato, it was supposed to sense this and cook it accordingly. I have had $99 microwaves perform for years without incident. Then you really think that you are doing yourself a favor by branding up to KitchenAid and paying the extra cash for nothing. Has anyone else had this experience where the sensor setting overcooking something to the point of charring, smoke, fire etc? Have you contacted Whirlpool and if so, with what result? I feel that they should at minimum fully restore the microwave for no cost. Optimally, I would like to have a new microwave or a full reimbursement.

I bought KITCHENAID FRIDGE IN FEB 2013 and paid $2500. It broke in 2 months. Then in 2 months, then in 3 month. I LOST FOOD, TAKING TIME FROM WORK AND HAD YESTERDAY (OCTOBER 29TH SERVICE DONE) FOR 8TH TIMES OF SAME/SIMILAR ISSUES. I was forced to buy extended warranty and paid another $300 for it. I contacted the Whirlpool and they said there is nothing they can do or replace the item and it is not their problem. They said I need to contact the dealer or warranty place. I contacted them. They said they can not take it back because it has been used. What is wrong with this picture? How do I know if I am satisfied or unit works if I do not use it? There is no right for customer specially who has kids and needs the fridge to store food? Now I have to wait until they order important cooling parts again second time so I can use my fridge. Can some lawyer help me to get legal action against the company? I need help to raise voice to this. I also bought Kitchenaid dishwasher and after one time use it smelled and dishes did not dry. The company again said there is nothing they can do as it works just fine with smelly dishes. We all need to take an action to solve this. PLEASE SOMEONE HELP TO FIGHT THIS. Thank you all for reading.

I purchased all new appliances from Lowe’s along with a extended warranty. My stove around the burners started chipping paint: I called my warranty and they said it was cosmetic! I called KitchenAid and they did have someone come out that replaced the top. He said that the stovetop grate wasn’t tall enough for the stove and it would probably happen again, within no time it started chipping again! I called again but nothing has been done because they replaced it once. My very expensive black stainless stove looks like crap! Model KFGG500EBS2. We spent over 7000 dollars KitchenAid! Fix your stove grate!

Thinking Id go all out and buy my last and final refrigerator, I bought the fancy and expensive, and newest KitchenAid. Within four years I have spent over $600 on repairs (nothing covered by warranty). The first week of the Pandemic it again stopped working. I have thrown away over the last four years, THREE complete freezer contents with this refrigerator. The ice maker is positioned above the mother board, and drains onto it, and the repairman who finally came from the Factory said it was a major design flaw.This FIFTH repair was to cost nearly $1600 - and he said he didnt know if that would be all that was wrong. I have called and written my dealer and the parent company. I thankfully have an old KitchenAid in the back hallway, so have an inconvenient, but cold, refrigerator. Youd think when after only 4 years of wear by two people, and repairs requiring half the cost of the refrigerator, that KitchenAid would be more responsive to a long-time customer. I am so disgusted by this experience.

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

IN 1953 my parents built a house after I was born. They had a KitchenAid dishwasher that was still working perfectly in that house when they retired to Florida in 1986. I figured that was a good reason to look at KA appliances when I remodeled the kitchen in my current house in 2011. BAD MOVE!! I bought a whole stainless KitchenAid kitchen (warming drawer, cook-top, double built-in convection oven, hood, etc.). Im now looking at the four repair tickets that document the three months it took for them to get the double oven model #KEMS308SSS04 brains working - thankfully covered under warranty as it was within weeks of installation that the troubles began - and thinking I didnt know how good I had it then compared to the dishwasher travails Im still going through!.The dishwasher - Model #KUDS30FXSS1 - has broken down four times. The first time was just after the warranty ran out and we paid for labor when they replaced the controller circuitry. The second was shortly after the first and we paid again for the part to be installed - both times having to wait several days, dishwasher less, for the part to be delivered after the diagnosis. On the third time the control panel went dark, about two months ago, I opened the unit (having seen techs do it four times) and after jiggling the circuit boards and re-seating the plugs it lit up and worked... until we loaded it after dinner last Thursday. Now the control panel is once again dark. Im waiting for some response from Kitchen Aid and Im warning you not to buy Whirlpool corporation stuff as it doesnt dont work and the company doesnt care.

When we purchase our home, we inherited a built-in refrigerator, model listed above, and it immediately broke down. We had a home warranty and it was repaired satisfactorily under that warranty without assistance from KitchenAid. It was around a 1K repair. The unit was 6 years old. The next repair was one month out of warranty and we repaired again. This time it was over $600.Now my fridge is dead again. I contacted KitchenAid to request a concession due to the fact that the first repairs were done without their assistance and the fact that this unit cannot seem to operate without major repairs. Mind you, this units replacement cost is over 14K. They denied my request for assistance. We now are facing replacing the entire sealed system and multiple boards, and maybe the evaporator fan motor (that have already been replaced before at our cost). I would not ever consider purchasing another unit from KitchAid due to the longevity and customer satisfaction. At our prior home we had a SubZero built-in that was purchased new in 1987 for 6K and when our home sold 29 years later, it was still working with only minor issues during those 29 years.

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

We did a total kitchen remodel and included a dishwashing machine, which the house never had before. We sprung for the higher end stainless steel tub KitchenAid KDFE104DSS1 (2016). 3 months later the machine stopped moving water, but could still drain. Warranty phone call... repair tech does two visits... one for diagnosis and one for part install (new pump). Up and running. 5 months later same deal. Another warranty call and two visits... back up and running. Now I notice the rusting slide rails for the upper deck. Now into the out of warranty mode and the pump fails again.Going shopping today for a cheaper machine... putting the KitchenAid trash out on the curb for the recycle guy. BTW there were intermittent events for soap dispenser door not opening. (No dishes in the way.) Food pieces splashed around hanging on the walls... and then theres the smell. This model likes to hold used water between washes and after just one day of no use, OMG what a stank.

New appliance in Feb. 2017 has not worked since plugged. Have scheduled tech, out 2 times and no show. Finally in May someone showed up and he could not repair it and need to order parts. Parts arrived and installed and fridge still not working and water pouring out of the door. Week later another tech showed up and said he knew exactly what was wrong. He orders parts or so I thought. 3 weeks later now June 12, 2017 and still no part. Called their tech repair and they did not know when the part would be in. I doubt they even ordered the part. Called Whirlpool again. Their people did not know when the part would be in??? So I insisted to know where they ordered the part or how to call them about the part.Finally they gave me the parts dealer. Still no part may have to locate myself. Dont buy Kitchenaid warranty. Worthless. I have a 5 year warranty may have to use as toilet paper. Purchased from Metro Builders and they have completely washed their hands of the matter. Now if I purchase a new car and drove it off the lot and the engine fell out who is going to fix it or do I drive it to Detroit for repairs. My check is made out to Metro Builders. NO ONE IS STANDING BEHIND THEIR PRODUCTS. GIVES A WHOLE NEW MEANING TO AMERICAN MADE. THEY SHOULD BE ASHAMED. They have no honor any longer $$$.

Purchased dishwasher Model#KDTE104DSS for my new remodeled kitchen Nov 2015. The dishwasher stinks so bad unable to keep door open. Company sent service and instructed me to buy a rinse agent and odor control product. Nothing works. My old Sears Kenmore which was 10 yrs old worked great. I hate, hate, hate this dishwasher.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

I purchased a full set of Kitchenaid appliances 2 years ago. My purchase included a refrigerator, range, dishwasher, and microwave. Close to $10,000 worth of appliances. My experience with the refrigerator and Kitchenaids support had been a nightmare. (For clarification, Im middle aged, this is the 5th home I have owned and remodeled in my lifetime, and I consider myself reasonably intelligent with reasonable expectations.) I have had issues with the refrigerator within the first month of installation. - The water dispenser was and is incredibly loud. You can hear it on the other side of house.The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done - The ice maker would randomly defrost and leak all over the floor: The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done. If the left door was left slightly ajar, the alarm would not go off: The authorized Kitchenaid repair person told me that it was the design, and that one particular door is impacted and there was nothing wrong with the unit. - The lights on the inside of the unit would randomly not work, but then work 1 hour to 2 days later: The authorized Kitchenaid repair person told me that it was a head-scratcher, But because it was functioning when he looked at it, nothing to be done.I decided to purchase an extended warranty because I was already nervous about the longevity of the unit. During that extended warranty time, the previously mentioned items continued. Three weeks after the warranty expired, the unit basically died. It would randomly defrost the entire freezer and only come back on by flipping the breaker several times. The interior lights would not work about 30% of the time and the water dispenser would randomly stop working. When the freezer would start to thaw, so would the ice in the icemaker... and leak all over the floor. I had a different repair person come out. I was not going to have the same useless waste of time company come out if it was going to be out of my pocket. They replaced the entire motor. It worked for two days, and started the process again. They then replaced one of the primary computer boards. $1100 later, it worked for 3 weeks and then started thawing, defrosting, lights off, etc again. The thing is either possessed or a total lemon.

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

I have purchased two KitchenAid gas ranges (yes, I should have learned my lesson the first time!). Both have been seriously problematic. Within a year of purchase, both locked up when I cleaned them for the first time, and I could not use them without a tech coming to my house to repair. One of those ranges had a faulty fan which did damage to another part due to overheating during the cleaning process, which resulted in damage to other parts! Most recently, the electronic range control on my Architect II went on my three-year-old gas range. So back to the repair techs. I will never purchase another KitchenAid stove. Based upon my experience and that of others, they are simply poorly manufactured and not reputable. Repair costs are ridiculous and I am thinking of replacing mine due to the high repair costs and lack of faith in this happening once again, at a time when I really need to use the stove!

Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

My KitchenAid Superba Ovens thermal fuse has burned up for the 3rd time after the self-clean cycle. Every time I have called KitchenAid, they tell me they are not aware of a problem. Well **, there are more complaints than I have time to read. Even the repairman knows what the problem is before he even looks at it, he has fixed so many! I will be cleaning my expensive oven with Easy Off. Never buy a KitchenAid or Whirlpool product!

We have had a French Door fridge by KitchenAid in March 2019. Today is the third service call on the freezer filling with frost, and the ice maker, which pours ice out at an unbelievable volume constantly. The ice maker has now been replaced twice, and the technician tried to blame me for its malfunctioning (because I love taking time off work to hang out with him, I guess?). The door has rust spots all over it (which he has used my baking soda and vinegar to attempt to clean), and he told me today that part of the motor sounds like its going to need to be replaced, too. Customer service is like a Kafka story...theres no way to replace what is clearly a defective item until its deemed unrepairable, but theres also no rule about how many repairs/replacements will deem something unrepairable. I just know my warranty will end up running out before they replace the item. Im so deeply disappointed because something like a brand new fridge doesnt make it into my life very often, and thinking that Ive wasted my money on a clunker that will continue now to waste my time & money is heartbreaking. I wish the company will take responsibility for their product and stand behind it when it doesnt work properly.

We purchased a stainless steel KitchenAid bottom freezer refrigerator in September 2013. It was fine for a year, but suddenly the PO sign showed up on display board and nothing has been right since then. Upon calling Whirlpool (30 minutes on phone) they suggested we call the repair companies listed on their website. First company we called was Diamond Repair and that guy fiddled around and since he could not figure out the problem, told us that the fault was with the outlet in our brand new built house! Ok, so we called the builder and they looked at it and declared it fine but changed it to a brand new one. Problem continued with the constant beeping and PO symbol on. Then I called Maytag company to look at it and that has been a nightmare. After the first tech left, our water dispenser that was working fine till then, stopped dispensing. They said that maybe it was a coincident that it failed and their tech was not at fault. What!!! They are simply unhelpful. Their techs come out and between the two visits they have changed each and every circuit board, to no avail. Much to our chagrin, whenever I call Whirlpool customer service center, and speak to a manager, they make me repeat the problem, promise me that they will call back and I never hear from them!! One time they supposedly ordered new door for this fridge, but the tech from May-tag came with new circuit boards and did know anything about any door being ordered. I wash my hands off Whirlpool company. The fridge was clearly a lemon. In all the years of owning several refrigerators, this has by far been the worst fridge we have owned but the Whirlpool customer service has been pathetic, to say the least. I will make sure none of my next appliance is even partly owned by Whirlpool!

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasnt getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isnt doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase. I filed a complaint with them, but was told I should contact an attorney to see if it would be worth taking them to court. The problem occurred less than 3 years after I purchased the refrigerator from Sears in 2010. I thought I was buying it new, but according to the warranty company, it was made in 2008. In short, avoid buying appliances from Sears and stay away from KitchenAid!

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

Kitchenaid Dishwasher KUDS30IXBL2 - This dishwasher was purchased in May of 2011 by the previous owners of the home we purchased in March 2013. I started having problems in December 2014 with the dishwasher running about 10 minutes then stopping. Called Lowes who had sold the dishwasher. The previous owners had purchased a 4 year extended warranty, but Lowes wouldnt honor this because we werent the ones who bought the dishwasher. Just another rip off of getting out of honoring the warranty. Repairman came out and ran all the diagnostic codes. Came back and replaced the console. This didnt fix the problem. Called again. Still running intermittently. Sometimes completed cycle and sometimes not. He came and replaced the sensor. Meanwhile the rollers and glide holding the top rack started to break. As I see on this site, that seems to be a common problem. Called back to get repairman to come again and mentioned the rack problem and was told the company had a call back on the rack parts. So repairman came and replaced all the broken parts for the rack, ran codes again and said it might be the control. He got into the control and took off and reattached every wire and found no problems but said it might be the control. I ran the dishwasher again, and it quit after about an hour. Restarted it with no detergent in it, and it still didnt complete the cycle. Called back today and was told they could order the control, at a cost of $189. To date, I have spent $378.81 with another $200 part ordered and still have a dishwasher that doesnt work. The original dishwasher cost $773.19 so I will soon have an all redone dishwasher that may still not work. This is absolutely unforgivable. I have had about 3 dishwashers in 2 other houses in 40 years and NEVER had any of these kinds of problems. I was always led to believe Kitchen Aid was a top of the line dishwasher. This one is NOT EVEN 4 YEARS OLD and has almost cost its original purchase price! I want to see something done about this by the company. And I will NEVER, repeat NEVER purchase another Kitchen Aid product.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

I purchased a KitchenAid French door bottom freezer for a long awaited, much needed kitchen remodel. I thought I did my homework on price, reliability and quality. Obviously, I did not do a good job. The fridge was purchased and shipped in late September 2010 and sat in the garage with all of the other components of the kitchen that were ordered and delivered. I wanted everything here before the contractor started work. The fridge was one of the last things to be installed late December, early January 2011. In the beginning of Dec 2011, I noticed some white water spots in front of the fridge, just thought I had spilled some water and hadnt noticed. Came to find out too late, since the warranty is one year from purchase date, that a sheet of ice was forming in the bottom of the freezer compartment (someone else on this site mentioned the same thing) and then slowly melted at the edge of the freezer door and dripping on the new hardwood floors. After pulling the unit out found the floor board under the edge of the door was warped.I spoke to customer service. Their solution was to pay over $300 for a six month warranty since the unit was less than 18 months old, which I did not do. They then set up an appt for a service call through AE Factory Service with a price of $130(any repairs made would be over and above that) for them to come out which would take 2 weeks. After thinking about it, I decided that was a ridiculous price for a service call and decided to cancel it. I called a local appliance repair company and they could have come out that day if I had been home. Price was $35 and that will go toward any repairs that are done. Makes you wonder why the company that KitchenAid refers you to such an expensive repair company. Do they have any interest in that company? Repairman that is coming out tomorrow said he has this particular repair down to a science, obviously having done it numerous times before.After spending over $2,300 for a refrigerator, the last thing I expected was to be having problems in less than a year of use from a company that I had always considered to have quality product and service. But it certainly seems like KitchenAid has gone the way of too many American corporations, that the quality of their products and the consumer is the least of their concerns. I will be mentioning to my contractor, who is very sought after for kitchen remodels in our area, that if his clients are considering any KitchenAid products they should reconsider their choice. Also, to anyone that mentions to me that they are buying a new refrigerator, buyers beware!After reading these other reviews for over an hour I am amazed that a class action lawsuit hasnt been filed yet. When will companies get it that all the consumer wants is value for the dollar spent and good customer service?

This fridge was over $3,000. It took 4 different repair calls to line up drawers. For a few months it has been shutting itself off for several hours 2 or 3 times a week. 2 days ago it shut off and wont come back on. Light above water works. Lights inside dont. I bought 4 KitchenAid appliances at the same time 4 years ago. They do not care once the sale is made.

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

We have had numerous problems with this ref. First was the ice dispenser dropping ice onto the floor in the middle of the night. The repair could not see how this could happen. The door closed properly when he examined it. Second, water evaporation on the top of inside wall of the refrigerator. This was repaired at no cost. Third, the loud noise of compressor runs constantly. Repairman said it was probably air in the waterline. Fourth, finally the loud noise of the compressor is driving me nuts. My husband said go out and buy a new refrigerator. With the cost of refrigerators, how can we afford the cost of a new one every few years?

I purchased a brand new KitchenAid double oven range model KGRS505XWH01. Three weeks after use, we noticed that the paint is lifting off the front panel, above the knob on the left side. I called and they sent a repair person and it was changed. The same problem appeared 2 months later. I sent pictures to the service department and questioned why this problem is reoccurring. They told me that they are changing the service company and the new service crew will take care of it. After a month, a new panel arrived and then A&E Factory service called and set up appointment for repair. The panel was changed and again, a couple months, the same issue. I called the service department and to my surprise, they told me that they do not warranty cosmetic issues. I complained that this is a defect in design or their manufacturing process. They did not care. I sent a letter through my attorney to Jeff Fettig, President and CEO, Whirlpool Corporation. I had a call from their executive office and they promised the problem will be fixed for good. Next, we had a call from A&E Factory service for repair schedule. They changed the front panel, top tray and a burner. I thought this fixes it and were excited, but the serviceman hinted on similar problem many places which has been reoccurring. Anyway, the problem is back after four trips and now I called Whirlpool service and they are telling me that it is over a year and out of warranty. I am sure this product has a major defect and they need to do a recall or get a panel which the paint stays on. I will never buy anything from Whirlpool corporation for as long as I live.

I bought it at a dent and scratch so sometimes it gets ice in freezer. The important part so far is that it keeps things nicely. It seems to keep everything beyond what is expected in the fruit and veg departments and milk lasts longer.

After purchasing a high end dishwasher from KitchenAid, I am so disappointed in this machine. It has leaked water so long and ruined my kitchen floor to the extent it had to be replaced. The racks never stay up on the top shelf and had to be replaced three times. The dishwasher is just two years old and another leak, this time it was the motor/pump assembly to the tune of $210.00. I will never buy this brand again. I called customer service to complain and they wanted to give me a few hundred dollars discount on a new dishwasher, like I can afford another one. At any rate, it would never be this brand again when I do buy. So frustrated and so disappointed in this washer. You think you are paying more and getting a better machine, what a joke that is. Just not happy. Wish I would of read the above reviews before I had bought mine...

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my homes power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

Purchased KitchenAid refrigerator in Jan. 2013 for 2,500. Fast forward to Feb 2017, freezer defrosts food overnight. Freezer full of food lost. Next fridge no longer cooling. Call local appliance repair company. Comes out same day! Informs me he is unable to repair issue and advises that it is a recall issue and provides me all recall info. Well, calling Whirlpool customer service was the worst customer service I have ever received. After 2 calls and 2 hours later, finally got an appointment booked for a tech to come repair issue, but was told this repair would be at my expense as Whirlpool disputes the fact that this is a recall, even though I had the service point number quoted to me by a qualified repair technician. Regardless refrigerator needed repair. Was told I would receive call from agent evening before appointment date. No call. Appointment window I was given was 9am-5pm, by 2pm not even a phone call yet. Called CS line again and was advised no tech would be coming out to my home. No sympathy at all from any agent I dealt with, in fact, found them all to be extremely rude!! Next available appointment not for one full week. Was told they will not provide any compensation! Worst experience ever. Will NEVER recommend KitchenAid to anyone nor will I ever purchase another KitchenAid appliance in the future. So disappointing.

My husband and I bought a refrigerator from Gerhards at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhards came out. First tech had no idea how to fix it so we scheduled another tech from Gerhards to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge. So we had set up another date for a pick up and exchange. The next one was worse than the one we already had, so we scheduled another pick up and exchange. That also was damaged when it arrived at my house. So we called Jerry said we could pick out a different fridge but when we got there, he told us to travel to his Glenside store for a bigger selection. We picked out another brand but Jerry said it would be another $400.00 which we just couldnt afford, so we kept the original one with a $200.00 credit from Gerhards. Well about 2 months ago, the water and ice stopped working, so being under the warranty we were told to call Kitchen Aid and we were told to contact Quaker City which we did. The tech came out had to order a part, but in the meantime the fridge stopped being cold and the freezer quit. So Quaker City said food would stay good approx 48 hours. The part that was replaced didnt work so now there are 2 parts on order, and this was well before Thanksgiving!!!!!!! We had to throw all our food out! This has been and continues to be a complete disaster! We dont know who to turn to, I was so happy getting a French door freezer on the bottom with ice maker and water. Now I wish we kept our old no frills one! Communication with Quaker City is the Pits! I also called Gerry Gerhard and he wont return any of my calls! Great business ethics!!!!!

We bought this Kitchenaid Superba almost 20 years ago. It is stainless steel and has maintained its appearance and durability. It is a side-by-side and not as roomy or as large as I would like, but is a great refrigerator. Its reliable and it looks great.

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

This was a very expensive dishwasher. I live alone and only use it about twice a week. After only two years, the motor died and they want $350 to put in a new motor. And then they will only put a 90 day warranty on the new motor. Good grief. Im going to get rid of this and never buy a KitchenAid again.

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

If youre thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. Ive been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.All told, Ive paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? Im not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

KitchenAid Stove Model KGRS505xss04, Serial # D33519685 - The knob of the stove gets locked; it is very dangerous because if in an emergency the knob cannot get turn off, it can be a big fire hazard and dangerous. The knob is getting locked frequently. It happened three times already. It is also extremely time consuming; you have to wait until the service guy comes. Also, you cannot able to cook until technician fixes the problem. We would like to replace this model ASAP. We do NOT want to wait for another inconvenient incident. It looks like this product is defective and dangerous. Thank you.

I bought a new house from a builder in October 2012 which was a new built house. He installed Kitchen Aid Microwave KBMS 1454 SSS-3 which was expensive. Me and my wife are the only 2 members in house and sometimes my niece come to visit us. We were out of the country for total of around 5 months in last 2 1/4 years. We were not using microwave a lot. It means that we did not use microwave for total of two years since we bought the house. The other day I was popping the popcorn and I could not. Microwave was running but it was not popping the popcorn. I searched about this problem online and tried basic things as per the recommendation on web but It was not working. For expensive microwave like this one, it should work for at least 4-5 years. I called the kitchen aid for my complaints and they offered me extended plan for around $300 for one year warranty. I hope company like kitchen aid should take responsibility of their defective unit and help the customers by fixing it without charging them lot of dollars.

I have a refrigerator/bottom freezer. 3 years old and the control board goes out. The authorized dealer has a very bad reputation of causing more issues than actually fixing anything so I went with a reputable repair company... since I didn’t go with the sub-standard company the company wouldn’t stand behind the product even though the company I went with is trained in repairing KitchenAid. From what I understand to be an authorized dealer is up for grabs. The highest bidder gets the authorization. Has nothing to do with their credentials. My entire kitchen is KitchenAid... not any more! This repair should have been covered.

My wife and I bought a KitchenAid Dishwasher, Model KDTE334DSS, just about two years ago. The top rack on this appliance is the biggest piece of GARBAGE Ive ever seen in an appliance, and has been falling apart since we bought it, and paid close to $1000 with installation and delivery. The entire rack system is supported by chintzy/cheap plastic parts that constantly break. Now the control panel is not working so we cant run it. The repairman tells us the part is $250, without installation, BUT IS ON BACK ORDER WITH NO DATE LISTED FOR AVAILABILITY. To make matters worse, I call KitchenAid and the arrogant response I get is theres nothing we can do to help you, and when I ask why a part for a two year old appliance is on back order, and if theres a problem, Im told its because its a popular dishwasher.I ask to speak to a supervisor and Im told sure but then get hung up on. KitchenAid products are clearly GARBAGE and KitchenAid employees will treat you like GARBAGE. Reminds me how the US auto industry lost so much consumer confidence. I will NEVER buy any other KitchenAid product and wouldnt shed a tear if they went out of business...

Freezer is ridiculously small and v-shaped. Fridge parts started deteriorating a few years after purchase—after warranty had run. Deli drawer lid broke, door stripping ripped and continues to do so, mold grows in the stripping in the refrigerator, the doors don’t close well/easily, especially left door, water drips from doors, the water filter is difficult to change. I do not recommend this refrigerator at all. Looking forward to it breaking down completely so I can buy a new one!

We purchased a French Door KitchenAid Refrigerator model #KFCS22EVMS8, that is just over two years old. It recently started leaking water from the freezer drawer onto the floor on a regular basis. As we have hardwood floors, this is a concern. We called KitchenAid and they ordered a service call, and since our refrigerator was no longer under warranty, we were responsible for the service fee. However, they covered the parts as a one-time goodwill gesture. Well, I discovered from online research that this model has a defective part that has totally been redesigned. The service agent at KitchenAid knew exactly which part to order without really asking me for many details. Even though this defect is totally theirs, they refuse to cover the labor when the problem is no fault of the consumer or due to age of the appliance. It will happen if your refrigerator has been assembled with this defective part, and unless you purchase the extended warranty, the consumer is responsible for the repair. Bad Business!

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local factory authorized service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didnt work. I took it back to the local factory authorized service center and, after eight days, he told me there was nothing more he could do.I called the KitchenAid customer service department again, and they said my only option was to get a second opinion which, of course, I had to pay for. They sent A&E factory Service to my house ($128 for a service call) and the technician ordered a part, came out two weeks later to install it, and that part did not fix the problem. After six visits (each of which I had to take off work and wait at my home for the repairman), the technician finally deemed my microwave unrepairable. He put that in writing and instructed me to contact KitchenAid for a replacement unit.One month, twenty phone calls, numerous promises of call-backs, and several supervisors later, KitchenAid offered to replace my microwave (they called it a pro-rated exchange) for $990. I explained that I had already spent $400 to repair the $1100 unit that I had, and that an additional $990 hardly seemed fair to replace a high-end unit that did not work. They agreed to drop the pro-rated exchange price to $468. I told them that us unacceptable and they said, Were sorry, thats all we are prepared to do.This is a very attractive unit and I thought I was getting the best when I bought KitchenAid, but after this five month-long process of trying to get my problem solved, I could not be more dissatisfied with the KitchenAid customer service department.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

I bought KitchenAid built-in microwave oven, model KCMS185JBL, and started to use it in June 2004. For the last year, the turn-table would sometimes stop and hesitate then turn again. Today (6/23/2012), the microwave would run with a rough and loud sound but it does not heat the food. For the price I paid, it should not have gone bad after 8 years. I have had a GE counter top microwave since 1996 (cost $299) and still running with no problem.

We have had two kitchenaid ranges in the last two years. The first one burnt up twice on the self-clean cycle and was replaced by a range with a higher speed blower fan that is extremely loud and annoying. Kitchenaid replaced the fan twice and have come to a conclusion that this is normal. When I first contacted Kitchenaid, their comment was we have had no noisy fan complaints. Service techs they have replaced many. Kitchenaid have told us they no longer going to help us with the noisy fan as it is normal. We are now stuck with a $2200 range. We will never buy kitchenaid junk again.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

Do I have to give even one star? I would rather have neon or negative stars. I purchased the full range of KitchenAid equipment (microwave, dishwasher KUDS02VR and gas range, architect II). Fortunately for us, we also purchased the extended warranty even though I thought with top end equipment we probably would not need it.The microwave has had multiple call outs over the 4 years of owning the piece: F2 errors, cooling fans that dont just turn on but partially start then stop then start for a second then stop and start for 10 minutes or so at a time. Its driving me nuts!The dishwasher has trouble cleaning anything. It leaves dishes dirty and the glasses have developed white film on them. Dishwasher has gotten clogged and according to the technician because we have the audacity to use it . We now use dishwasher magic every month.Range oven: First of all, the door lock keeps locking with an error when you use the oven above 400F and you cannot open the oven door until it has cooled down and you reboot the system by removing power, this you have to do multiple time before the door complies. We replaced locking mechanism, now it seems to work at last. Secondly, every time you use the clean oven function, the electronics go on the frizz. Now, we are without an oven again for a week while we get a technician to come again to look and hopefully fix the electronic issue.Through all this (including digital movies of the issues, pictures etc., sent to KitchenAid), the general response has been that all equipment works as designed. Works as designed! They should fire the designers and send the specs to some elementary school kids who could do a better job!I, for one, hate KitchenAid and will never buy another product from them again and will tell as many people as I can how lousy their products are.

We purchased this KitchenAid Household Ref. from Lowes. 4 1/2 months of owning it there started a loud clicking noise from the back of the unit, ice built up in the veggie drawer that it couldnt shut, and water from the left side of the ref. dripping down into the two shelving parts. Once the door is open along the way the water runs out onto my floor. On the way to close MORE water runs onto the floor and then down the front of the freezer that is on the bottom. Since the issue we have had KitchenAids preferred service AAA out of Howell MI come out for 3 different service calls. Each time I am told, The problem is fixed and you will have no more water leaking. I have white water stains in my trays and the stain on the front of the ref. due to the leaks and sitting water. After calling again today because it is STILL leaking I spoke with Melinda (Customer Service) with all she could offer me was at first a service call at my cost then returned with a no cost, I spoke to Tim (Supervisor for KitchenAid Tennessee office) who explained there was not a thing anyone could to but another service call. Who is going to pay for ANOTHER day off of work? This will be the 4th time I have had to take a day off of work for repairs to this refrigerator. A consumer should NOT have to clean up a water mess every time the unit is opened and the water streak down the front is not appealing. This is obviously an issue with the unit. I asked for the unit to be exchanged with the SAME unit and I was told that You would be eligible for a replacement at a discounted price. Are you serious? I already paid the full price for this unit.Something has to be done to not allow consumers to be buying nonworking items and costing more than the unit itself. I have bought many KitchenAid items and I will never buy again since this incident. The do not stand by the product but keep sending service people who either cant fix the problem or the problem is simply NOT fixable.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesnt work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

I purchase a KitchenAid dishwasher in 2012. It was one that costed us about $900 to $1200. I cant remember the exact amount. I have had it for 3 years and its been one thing after another. First, the top rack holder had to be replaced so I replaced that. They did make the newer version a lot more sturdy than what it was before. Then it just stopped washing. I found out that the dishwasher food processor had just came apart. I opened it all up and its just in pieces. So I replace that and not even a month later now, no power on the stupid thing. I cant afford to keep repairing this stupid thing so I bought a whirlpool and have so far no problems. The dishwasher has a 5 star review from over 500 people. Yep, all whirlpools from now on.

Innovative product with water dispenser conveniently located inside refrigerator door with excellent value for price. The refrigerator has clean lines with freezer drawer on bottom of refrigerator. Excellent performance over past 2 years w/o any issues.

I was using my Kitchenaid double oven self cleaning option for the first time. After setting it for the 4 hour cleaning about two hours into the process, I heard a large bang and then saw chunks of glass all over my kitchen! Luckily no one was in the room at the time. My main concern was how to shut the unit down. Do I call Kitchen Aid or the Fire Department?Their customer service line was of no use. The first call was disconnected. The second call told me to trip the circuit breaker. Good call. But needed the exact serial number but I couldnt provide that because of the safety issue. When I am able to open the door I will see if there is a recall or safety issue. Glass is everywhere. Im so glad no one was in the kitchen at the time it blew!

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

We purchased our unit almost two years ago from HHGregg. When the oven is turned on, hot air rushed out of the warning drawer. Also, there is a chemical smell that gives me a headache. I called last year and a representative came to look at the unit and explained that this is how the new models are. I have stopped using the oven as it gives me headaches and makes my kitchen very hot.

I build new houses and new high end rentals. We have in the past used KitchenAid Refrigerators and dishwashers and stoves. I have 20 year old KitchenAid appliance in my own house. I purchased a new refrigerator 2 years ago for a new house I was building. It lasted less than 5 months before total failure. KitchenAid eventually replaced it after I spent 8 hours on the phone. This week a 15 month old KitchenAid dishwasher stopped working. The failure rate for Bosch appliances is about 1/2 the failure rate for KitchenAid. Customer Service for the new KitchenAid sucks at best. KitchenAid is now owned by Whirlpool and cannot care less about the old customers. If you want reliability and customer service buy Bosch or Miele. If KitchenAid cannot warranty their product for both part and labor for 2 years do not buy KitchenAid. The old KitchenAid company and its products and customer service is gone.

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

We purchased a KUDE40FXWH dishwasher in March of 2011. The top rack glides kept popping open letting the rack fall off. This probably was linked to binding due to breakage of the plastic pins that connect the glide wheels on the glide bracket. Three months out of warranty, the wheels on one side fall into the bottom of the dishwasher. Both sides have now been replaced for $250. The service technician said this is not isolated and they encounter this on these models. We called Whirlpool/KitchenAid and they politely noted the problems. But once they had the information, they made it very clear that they are unwilling to supply anything at their cost to correct our problem with their equipment. They are glad to have the info for engineering future equipment but are calculatingly unmoved about the predicaments of people who have bought their products to date. We paid for a higher end dishwasher to get reliability and service. KitchenAid is not worth the premium. I could just as well have bought a bargain brand and the repairs wouldnt have been any more than the glitzy one.

I have a $2850 piece of fruit in my kitchen that is less than one year old. Its a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.They, KitchenAid, dispatched an appliance technician for diagnostics. Lets start the count off for personal days of vacation stolen by these guys. (1 day) Evaporator fan ordered, and installed 10 days later mid April. (2 days) Load noise and additional ice build up 1 week later, service call scheduled. Same repair guy, different day. Parts ordered to replace faulty fan. (3 days) Two weeks later, installed firmware upgraded circuit board. (4 days vacation) In late June, the ice maker stopped working, service scheduled mid July with new service company and technician. (5 days vacation) Of course, parts ordered again... This time, the technician had them shipped to my house.About 12 days later, we received a parts shipment. We called KitchenAid when we received the parts package, asking when the service company was supposed to be back. They contacted them and they were out the next day. (6 days of vacation) Unfortunately, there were two additional parts being shipped and the repair could not be completed. Should not someone have known this dependency when we called? Fast forward an additional two weeks, now we are in early August and we called the service company again since all the parts are in. They cant come out until Sept 3, and in the meantime the refrigerator is making a very loud annoying noise.So, we called KitchenAid to report it and let them know we could not have the appliance serviced with the previous work order since the service provider stated they were only authorized to repair the ice maker. KitchenAid dispatched a third appliance repair company, who was scheduled by KitchenAid for 8/26, then no call no show. They said they did not receive a work order from KitchenAid, but assured me they could make it tomorrow, 8/26. (7 days vacation lost) The third repair company came out today, 8/27, and said they cant repair the refrigerator until the other company completes their work order. (8 days of vacation) Remember now, I still have another appointment scheduled for 9/3/2013, so count on another vacation day, totaling 9 for now and counting.

My microwave turns on its own. This is an extreme fire hazard. I have unplugged it until I hear from Kitchen Aid. Model YKHMS 155LSS-2 Serial # TRT 17 11180. Looking forward to hearing from you promptly.

I have the Kitchenaid electric double oven range model YKFED500ESS2. Its just my spouse and I here and we rarely use the oven at all, let alone the top oven. I wanted to use it one day, and noticed that all of the paint/enamel in the recessed corner of the rectangular indent at the bottom of the oven, was chipping off and cracks forming along the entire edge. The enamel chips were about 1/16 inch thick, and coming off in chunks and strips. My oven is about 16 months old, but I think this problem started before I noticed it. Of course, you can now assume that this oven is just off its warranty. I called Kitchenaid to complain and see if they would cover this DEFECT. They said nope... Its off warranty and just cosmetic. I ask you... If you bought a brand new car and the paint fell off it less than a year and a half later... Would you be happy? Needless to say, I am NOT happy and I will NEVER buy a Kitchenaid product of any kind again. They obviously make poor quality products and you are SOL when their stuff falls apart right after the warranty is over. I also have had issues with the fridge I bought at the same time... But thats another story.

Bought this refrigerator 6/13/12 after home power surge destroyed our other KitchenAid refrigerator Model KSC23C8EYY. We were very happy with the first one so decided to buy another, counter depth side by side. We had no problem the first year but shortly after the warranty expired, had an issue with hose connecting to freezer. After they realized it was a faulty part on the hose, they covered it. We have a wood floor in our kitchen so that also needed to be repaired. Thankfully, I decided to purchase the 5 year Extended Service Plan. We have used it three times, so far. We discovered water accumulating in bottom portion of the refrigerator and called service plan. In April, 2017, had the drain unclogged in fresh food side. Today I pulled out bottom drawer to find the same thing happening. It also had a lot of black mold on side of drawers and refrigerator. (I took lots of pictures). I set up appointment to have repair service come out to fix clog and also to check on why mold is appearing (probably related). Extended Service plan seems very responsive so I would recommend purchasing it.

We purchased the Range along with a Fridge, over range Microwave, Dishwasher and even a toaster at the same time as we were redoing our kitchen. Right off the bat the fridge, Model KBLS22KVSS1 leaked water. This was traced to a cracked evaporation pan. The repairman said we should just use a glue gun on it. We refused his suggestion since the fridge was only a week old. A new pan was ordered and installed three weeks later. Took the repairman two hours and a lot of grief to replace the pan. No wonder he hoped we would just glue it.With the range, Model YKERS807SS01 we had it go completely dead 1 hour into the first time we tried the self clean feature. Reading about other peoples failures with KitchenAids eager to help service department we will not even bother to try to get any support for an obvious known issue. Having a look at the internet we were provided with numerous incidents describing the same problem. Apparently there is a one time thermal switch attached to the rear wall of the oven that fails to open when the temperature gets too hot and kills the power to the rest of the Range including the door lock. I sourced out the part (75 dollars) at a local Appliance Parts store and installed it. Needless to say with the new part installed, an hour into the self clean cycle it blew again. I am not about to buy a third one. I guess we will never be able to use the self clean feature on this oven.The Dishwasher, Model KUDS40CVSSO had the pump motor go after a year. Cost us 400 dollars for a new one. Service man said that the design was poor and we could expect the pump to fail again. He also noted that our Range had a Keypad/Display that would probably fail as he had replaced several in the last while. More good news.To add insult to injury, the toaster, Model KMT211OB0 gave it up shortly after the dishwasher did. The rack would no longer stay down when the side handle was depressed. We just threw it out and bought a different brand instead and it works just fine. Yeah, Im upset. So is my wife as KitchenAid was her preference for our new kitchen and she wanted our appliances to match. I guess they do to some extent, they are all pieces of crap, aside from the microwave Model YKHMS1850SS-2 that still seems to be fine. Buyer beware, do your research before spending your money. Im doing plenty of that now looking for new appliances and KitchenAid would never even have been a contender had we known what we do now.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didnt matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

The microwave component simply stopped working. After calling an Appliance Co. we discovered this exact issue happened 3 years earlier. Cost for parts? $1350.00! KitchenAid refused to cover the parts but did offer a 10% discount if we chose to buy an entire new unit! Ridiculous! Poor service and poorer quality. Never again!

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

I too purchased all KitchenAid for my new home. The double oven does not regular and overheats. The dishwasher does not clean well and never has, has had to be repaired already. Exhaust vent with microwave does not remove steam from cooking. Stove top has not been bad yet, knock on wood. Side by side Refrigerator what a joke. As other reviews stated the interior was not designed by anyone who works in a kitchen. I had the repair man out to fix my dishwasher and he noticed the frig was making strange noises. What nice guy to even mention it, he stated they were having problems with them, got the frig fixed for free. One year later, upper frig not working. Kitchenaid, Whirlpool, your product sucks. Come from small community but Big family, I am ashamed to state you are an American made company. Will never buy them again! Also fridge is a stainless steel exterior, did not know stainless steel could rust. Consumer beware!

On the Kitchenaid website under reviews there are A LOT of complaints about this problem. After a 53 minute phone call today with Kitchenaid they admit there is a quality issue and we have to replace the trap drain tube kit. They will furnish the kit but we have to pay the labor to replace it. Of course it is on backorder with no date as to when it will be available. Why do we have to pay when they know there is a problem? We will have puddles on the floor if I dont chip the ice out of the freezer floor every 2 days. We just thought it was ours until I found the complaints/reviews on the Kitchenaid website. We bought the refrigerator (KBFS20EVWH10) 6/22/2013.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

Im a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because we live near the water. ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.Refrigerator- Control panel failed- shows false high temps and warning lights - was replaced. Failed again. Trying to get panel replaced again. Quality Control needs to look at hundreds of complaints on the internet. Still have great stress from Hurricane Sandy - KitchenAid is causing more stress. Very unhappy - spoke with my contractor about dropping KitchenAid from their product line. What happens when the warranties expire? Will I have to pay for these future quality failures? Would not recommend your products.

Bought a Kitchen Aid stainless steel, counter depth, side by side refrigerator seven years ago. Evidently, this is the max years I could get. The refrigerator is sitting in our front room needing a control board part 2307037 since October. We keep getting the run around pushing the back order date further and further into the future. We will probably end up getting a new refrigerator, and I guarantee you it will not be a Whirlpool or any other product that they make. They are very deceptive. The refrigerator has panels exactly like my cabinets and it looks immaculate. I am so disappointed in this company. I will NEVER consider this manufacturer again.

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

I made a choice to buy all KitchenAid appliances when I built my home. I have had problems with all of them. Mostly the refrigerator. The first one only lasted 9 years. (From what I read I did good.) They did give me a good discount on a new built in refrigerator (2001). Now this one lost all the refrigerant from a copper line that corroded through. Called to get it repaired and found that no-one is willing to come out to repair it. I did find a place that said $1900.00. Looks like its time to buy a different brand this time!!

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave sorry, we missed you notes on my door. Every time I call Customer Service, I get a different answer going from sorry, you are totally out of warranty to only certain parts are still covered. Once you pay someone to come out and look at it, well be able to tell if the part is covered or not. I live in FL where everything has to be refrigerated. Im about to roll the fridge to the curb and buy another one... any brand as long as its not KitchenAid.

I bought my side-by-side fridge at Sears as part of a suite of new KitchenAid appliances. I had the kitchen in my 100-year-old house completely remodeled last summer, and the new KitchenAid refrig, dishwasher and range hood were the centerpieces. The refrigerator just fit under a new custom-made wooden cabinet (designed around it) and beside a custom-made cabinet with granite countertop. Price for the refrig: $2, 266; price for the kitchen remodeling: @ $30,000. I started getting letters from KitchenAid right after buying the products about buying an extended warranty. I figured that $2,000 refrigerator was likely to work for a good long time. (Of course, this was a very naive view of present-day appliance quality.)The new refrigerator was installed by my contractor on Aug 15, 2012 and was a problem right from the start. The icemaker didnt work when we first plugged it in, and a service call from Sears was necessary to get it working initially. In early June 2013, both freezer and refrigerator stopped cooling. By the time we realized the problem, the food in our freezer had thawed out, so we each ate three pork chops and a lot of melting ice cream and called Sears for a repairman. We couldnt schedule a repair appointment with Sears A&E Appliance Repair Service (another horror story) for a whole week, so we brought two camping coolers up to the kitchen, put the food we really needed to keep - milk, eggs, butter, etc. - in them and started making a daily trip to the store to buy $4 or so worth of ice.I took a day off from work to meet the A&E repairman. (A&E schedules their appointments in four-hour windows - 8:00 am to12:00 pm or 1:00 pm to 5:00.) The repairman finally arrived, took the whole refrigerator apart and said it needed a new evaporator. He said the part would be delivered to our house by UPS in about a week. So we continued buying ice, emptying the coolers, and eating out a lot. The part finally came and we got calls from A&E asking us to call them and verify that the parts had been delivered. When I called, I was put on hold and then finally spoke with someone whose English was so heavily-accented I really couldnt understand her. After loudly repeating, The part is here! The part is here! over and over, I hung up, hoped the repairman would show up, and arranged for another half-day wait.A new repairman wed never seen came the second time, opened the parts box, and commented that the evaporator was all banged up. I took a look and it was obvious that a number of the flanges or fins or whatever were bent. He tried to bend them back into shape and said, Theyll be fine. It wont make any difference. I left then, but my husband was there with the repairman. When I returned a couple of hours later, my husband told me the repairman said the wrong parts had been delivered. He had ordered new parts and they would be delivered in about a week. We scheduled another repair visit. That was when we got sick from eating the food in our cooler.The whole situation was making me really angry and depressed, so I called Sears Customer Service (another nightmare) and the woman I spoke with recommended that I use dry ice in my coolers, which would have required that I drive across town to pick it up. Before the next repair visit, we were asked to make another verification call, which I made. Around 8:30 the night before the visit, A&E called and another English language-learner told me that the parts had not been delivered and the repairman wouldnt be coming. I had already arranged to miss work the next day and two boxes from UPS were sitting in my hall. I started calling anyone I could get in touch with to tell them to send the repairman, that the parts were there.I guess I convinced someone because the first repairman showed up the next afternoon at 1:00. He opened the boxes, said the essential parts were there and again, took the refrigerator apart. He installed the new evaporator, but said he couldnt get the pressure right. He spent a lot of time on his cell phone talking with another repairman who was advising him. Finally, he said, Ive done everything I can. It may cool off by tomorrow, but if it doesnt, call A&E and tell them to send Bob **, the person he had called for advice. The next morning, the refrigerator wasnt cool at all. I called A&E and asked that they send Bob out. I was told he was out sick but would come the next day. The next morning, they called back and said he was still sick. I called A&E back, got another ELL on the phone and asked to speak with his manager so I could understand the speaker. I was transferred to another number that rang for five full minutes. No one ever answered the phone. Since then, I have learned that no one ever answers that number. By this time, my entire life centered around the refrigerator. Sympathetic friends were inviting us over for dinner and showing up with casseroles. Of course, if we didnt eat the whole dish, we had to throw the rest away because we were afraid of the food in the cooler. After another few hours on the phone, I contacted someone at Sears who arranged to have a loaner refrigerator delivered to my house. Again, I arranged for a delivery. Now I had a new, broken KitchenAid refrigerator in my kitchen and a small, dented GE in my dining room. I moved my milk into the loaner and bought some ice trays.I continued my calling and got a secret number from someone at Sears that enabled me to speak with a Blue Ribbon service person at Sears (talk about oxymorons) who sounded like hed had a LOT of Xanax. The Sears employee who gave me the number said, Dont tell them where you got the number. Is this a number available only to movie stars and Columbian drug cartel bosses? After hearing a condensed version of the whole awful story, the Blue Ribbon man I spoke with said Sears would replace the refrigerator with one of equal or lesser value. I reminded him that the price had probably gone up over the past year and that I had bought the original fridge on sale. This seemed to throw him for a loop. He said he had to get some more information and hed call me back in a couple of days.I called the Blue Ribbon number again this morning and asked how my refrig had been rated by other owners because I wasnt sure I wanted another fridge just like the first one if it was going to be the same piece of junk I got last summer. (Product ratings and customer reviews werent available to me online because the appliance was a special order.) But the guy at the secret number had reviews. There were only five reviews and four had given the fridge a one--out of a possible five--points. The reviewers had reported problems that sounded like mine. I then called KitchenAid and they informed me that the only KitchenAid refrigerator that will fit into my custom-built kitchen is the same one-rated model that I now own. So much for the carefully planned kitchen with the matching appliances. If Im lucky, Sears will have something that will fit in the spot built for the other fridge.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

Way ahead of our previous Samsung microwave, which needed a new electronics board, 13 months after we put it in. This one is very reliable. Easy to clean. Very dependable also. Bought it at Home Depot. When they installed it, the unit didn’t include the screws, so they had to order a new microwave. But, since then, it has all been seamless.