I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

KitchenAid Dishwasher Model KUDS30FXSS. As a consumer I am loath to leave a bad reviews, but I have to say I am very disappointed in my dishwasher and in KitchenAid as a company. Within the first year a plastic valve sprang a leak and flooded my floor. A year and a half later the upper rack is broken, and the motor has failed. The failure of the valve and the rack I ascribe to bad design and/or use of substandard materials, but the motor problem is more complicated. The factory service technician wanted to assign blame to me, by suggesting that something hard left on the dishes of a piece of broken glass ruined the motor. I have been careful with this machine, and always rinsed dishes before putting them in. Before this I had an Asko Cylinda which got me in the habit of pre-rinsing. Over the 12 years I owned that dishwasher I had to call for service two or three times when small particles would get past the filters and obstruct the flow of water to the spray arms. The remedy was simply to remove the obstruction, however. It never required a new motor. The KitchenAid is supposed to have a soft waste disposal built in. One would think that would provide more protection, but, in fact, it not only failed to prevent a particle from getting in the system but there was nothing to keep it from destroying the motor once it got in. That suggests bad design to me. Secondarily, I have an issue with KitchenAid itself. At every turn the company pretends that customer satisfaction is primary. Their people are always polite, but they are just the velvet glove that hides the iron fist. But the bottom line, in my experience with the company, is that its strict and narrow policies mostly let them off the hook and out of responsibility when something goes wrong. Their service personnel express sympathy but tell you they are bound by policy. Of course, they are KitchenAids people, and KitchenAid makes the rules that make it difficult for the technicians to do right by the consumer. A company that values repeat business (I bought a KA refrigerator from the same designer series first) should barricade itself behind its rules only in the most flagrant cases of consumer negligence or abuse. I paid over $900 dollars for what I thought was a best-quality, USA-made product that would last and had an excellent company name behind it. I used it regularly and took good care of it. A year and a half later, the company will only fix half of whats now wrong with it, and informs me I am responsible for replacing the motor at a cost of $450. For that much money I could buy a Maytag (also made by Whirlpool) or I could triple that amount and get another Asko or a Bosch. Certainly, I will never trust KitchenAid again.

I am writing on behalf of my parents who have had nothing but problems with their refrigerator from day 1. The model No. is KSC23C8EYY00, serial no. HR14140633. The refrigerator was purchased 2/24/2012. From the very beginning the doors have not been aligned. We have had service people in and out adjusting the doors for the past almost 4 years on 2/24/16. Water leaks on bottom of refrigerator due to the doors not closing properly and fruit flies continuously coming in and end up dead and accumulating at the bottom of the refrigerator. Your service representatives have been here for the past four years trying to resolve this problem and nobody seems to know what theyre doing as we end up with the same problem, having to call you again.We have a folder with all the service calls. From day one we have dealt with this problem. After several calls the first year and your techs not able to repair the problem, the constant annoyance of the door light on due to doors not closing properly, my mom asked your tech to take the refrigerator back at which time he informed her it was too late. I live in Texas and was made aware that your technician advised her it was too late. I made the very first call shortly after it was delivered. Here it is four years later and I cannot believe it has not been resolved. A technician was scheduled to come by last week and we were informed he was in auto accident. A week has gone by and no one has called to reschedule. I just called and someone will be by tomorrow. I spoke with your representative, Erb, who was very helpful. He is sending someone tomorrow.The refrigerator has water right now with flies laying dead in water. My mom was going to clean it up as she has for the past four years. I told her to leave it alone so that your tech can see whats going on. The last tech about 4 weeks ago said he fixed it. Obviously not as you have not been able to from day 1. This is pathetic that my almost 90-year-old parents have to deal with this. At this point, we are requesting a replacement. My parents bought an expensive refrigerator which has turned out to be a nightmare. If you check your records you will see how many times you have been out for the same problem. I am attaching a receipt of purchased product. A response as to considering a replacement is greatly appreciated.

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

We have had a top-of-the-line KitchenAid dishwasher for over 5 years. This washer gets light use as we eat out a lot and only seasonal residents. The first problem was the failure of the door to stay closed. A repairman came out and we discovered that they use heavy string to attach the door and it broke with a $200 repair. About 6 months later, my wife was pulling out the dish rack and a plastic piece in the track came out. About 2 weeks later, the other sides plastic piece came out and now the entire rack falls down if you pull the rack out too far. Another $210 to fix. None of this should have happened if they used quality dependable parts.

I bought a KitchenAid dishwasher and the mother board and power strip went out twice. And now, the wheels on the top tray went and broke, and it’s going to cost me $76.00 to fix this piece of junk. They should fix it for free, all the trouble its caused me.

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

I have an unusual space to fit a fridge into. The KitchenAid was the only one that I could find that would fit. It turned out to be a great value and look great as well and Im very pleased. The interior space for a rather short fridge is awesome. The inside is very easy to keep clean and cleaning is not a favorite pastime. The stainless steel is easy to take care of and I would buy this brand again even if I was not looking for a hobbit of a fridge.

Superba Selectra Oven Glass explosion - While we were at the bedroom, my daughter heard a noise coming from the kitchen. It was like a loud crack. Then, we muted the TV and we heard a second loud noise and went to see. The glass from the oven was scattered all over the floor and even reached the living room and adjacent rooms. We all were saying we are lucky nobody was at the kitchen at the moment it happened, but now I think there are many similar cases and want to do something. This event happened yesterday night, 10-19-12. Today, we will contact KitchenAid about it but as we read from the other complaints, it looks like Kitchen Aid is not going to cooperate. Please, does anyone know if there is a class action suit or a recall?

This fridge is 5 years old only, and have been struggling to repair the ice maker for one whole year and no one could fix the problem. KitchenAid is not a good brand. I bought it from Pacific Sales. The rust showed inside the bucket of the ice maker since we bought it, mold created inside the fridge, bad built kind of refrigerator, very fragile drawers. Don’t you ever buy KitchenAid products, trust me I’m still struggling to repair it.

Purchased this model in 2016 and found that both upper and lower ovens are very poor at accurate temperature readings. Set for 400 but often register at 350. Lower oven very slow to come to temperature and inaccurate at sustaining set temperature. Despite using recommended cleaning products stovetop has stained noticeably. We are plant-based eaters thus stress on stovetop is minimal yet discolouration around elements is greater than expected.

I purchased an oven (KEBS177SSS) almost a year ago. The first time, food spilled over in it and I used the self-clean option. The next morning, the beautiful blue interior turned an unsightly gray wherever the food had spilled. The interior is permanently scarred. Im now ashamed to open my oven door! I contacted KitchenAid by phone and in writing. They refuse to do anything about it, saying this is to be expected and that the damage to the interior of my oven is only cosmetic. I have an old oven that is over 20 years old and it looks much better than this one does now. This is a total shame!

We purchased a KitchenAid 48 KSSC48QT side-by-side (for custom wood panel inserts) from Factory Builder Store along with a double oven, microwave, dishwasher, all KitchenAid. The ice maker on the refrigerator has been a joke from the beginning. The ice dispenser does not work, we have to open the freezer door in order to scoop ice out of the bin on the door. When we open the freezer door, ice always falls all over the place and the flap on the ice maker is covered with an ice sheet from some type of leakage. After reading everyones comments, I have come to the conclusion that KitchenAid will soon be a past American icon and I will need to just take it as a loss. What a shame.My kitchen is the heart of my home and was featured in our local newspaper and in MySanAntonio website. We entertain almost every weekend and I make sure all my guests and neighbors know that I dont have any ice from the freezer in my kitchen because KitchenAid makes a lousy product. Guests have naturally gone to the freezer door during a party to dispense ice and I just comment Oh sorry, it’s a KitchenAid. Don’t ever buy one! Please get the ice from my old freezer in the garage! (which for 10 years has worked perfectly). Some of these folks are CEOs, contractors and custom home builders so I make sure the word gets out. I guess I will just keep a supply of bagged ice till the whole ** thing gives out on us, which I expect will happen soon based on everyones feedback!

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.Customer service is the worst. On hold for ~1 hour then Was told it would be a $139 service charge just for the guy to come here to evaluate the failure, I said no and just wanted the part so I could install they then transferred to the Parts dept. on hold for a half hour only to be told they don’t do warranty orders. Then transferred back to escalate issue for another hour just to be disconnected. Never buy Whirlpool or KitchenAid again.

Bought a new KitchenAid microwave. Had a company technician install it. Everything worked fine. 3 days later it would not heat properly. Called company, technician called told us to do several things. Which we did. Still would not heat properly. Most of our appliances are KitchenAid, and they are great. We have replaced this microwave with another brand. Will never buy another KitchenAid appliance. Real Shame only had the KitchenAid microwave 1 month and the company when contacted offered no replacement.

KitchenAid Superba double oven dies every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

We purchased our Kitchen Aid dishwasher for about $1000.00, when we renovated our kitchen. From day one, it was not a great appliance. It did not clean the dishes well, and it actually dried specs of food onto plates instead of washing them off. The little compartment that holds the soap started sticking closed within 6 months from purchase. After a couple of years, the door started squeaking very loudly when it was opened or closed, which was followed by the door balance strings snapping, breaking, and throwing the door to the dishwasher wide open. We had to get the balance kit replaced, which by the way currently looks different than the old kit, and actually does not do the same job. Its way tighter. Because the door flew open when the strings broke, it caused the hinges on the side to bend. Those had to be replaced as well. These parts were replaced by a kitchen aid service person. After the parts were replaced, our dishwasher would no longer lock. We were told by the service person that our model had a lot of issues an d the parts that are made now do not match up with the actual dishwasher. When I spoke with Kitchen Aid about this, they played dumb. They told me it was out of warranty and they no longer covered any repairs beyond this. My argument is that they are not even providing people with correct replacement parts to get the units to work correctly, so it seems like they are breaking the rules of warranty by not supplying customers with correct parts. Its very disappointing that they dont do a recall on an appliance that has so many known problems.

After 13 months (really several months before that) fridge was not cooling properly, ice building up behind drawers, ice maker wont make ice most of the time. So far we have spent over $1400.00 on repairs and again it is not cooling properly. I will never purchase a KitchenAid again. Very disappointed. Model is French door purchased in August of 2013 - KFIS29PBMS. It seems this is a defect in the product if others are having the same issues.

The problems started right after the 1-yr warranty expired. So first the top rack came off, the roller plastic part broke. Although the racks are supposed to be a 2-yr warranty item, only the rack itself, not the mounting parts are and therefore the roller part was not covered. Next, the Control Cycle lights for the 1-hour Energy saver wash cycle stayed on, dim when not chosen and bright if chosen. I called Customer Support and was not given any help except an offer to hire a technician starting at $180 to see what is wrong. I went online to see what was available, tried a few recommendations but nothing helped turn the light completely. Next came the detergent door latch not working. I ordered the part for $110 and it came with no installation instructions. I called customer service and nothing was available to help us install the replacement part. I managed to replace it and that works now, but now again, at only 1 yr and 7 months, the dishwasher now has additional lights that will not shut off completely and none of the wash cycles work. So I am without a dishwasher and just horrified to call them again. I wish we never got our KitchenAid Dishwasher.

We bought a KitchenAid dishwasher from Western Appliance in 2010. Paid $754.00 for it. Three years later, it died. I didnt pay up for extended warranty and was later told that just a service call would start at $120.00 for a technician to show up at my door step. Wow. This dishwasher started having problems with the lower rack rollers. They fell off and got melted in the drying element, $80.00 to replace. Then later, the upper rack had a problem with the attachments for it.A few months later, it popped the 20-amp breaker at fuse panel. I reset the panel and it worked for another week. The last straw was it just died. All it would do would have a blinking clean light on the interface panel. We used this appliance once a day for a family of 4. One would think that it would last longer than 3 years. To sum it up, looks nice but what a **. DO NOT BUY A KITCHENAID PRODUCT. YOU WILL REGRET IT IN THE LONG RUN. After reading the reviews about the factory and their customer service, I will never purchase another one as long as I an alive. Appliances like these should last longer.

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

I purchased a KitchenAid induction double oven range, model KSIB900ESS1 through my home builder, who installed it in July 2017. We moved into the home August 1. It worked correctly until October, although the induction burners make a lot of noise. In October the ovens quit working. We called KitchenAid, who sent an appliance repairman out in two days. A week later we hear nothing from the appliance guy. After several calls, I found out that the part that needed replaced did not exist. Confused, I called KitchenAid again and asked for another repairman. This one came out, found the problem, and located a replacement board within a week. I preheated the top oven two hours after he left and both of the ovens quit again.It is now a week later (tomorrow will be a month without an oven) and we are no further along in getting this fixed. Added to that: today I received a large box on my doorstep from KitchenAid (which I did not order) that I think might contain pots and pans that I dont need. Im afraid to open it because I dont want them saying I accepted pots and pans in lieu of a workable oven. What the heck is going on with this company?? Two days til Thanksgiving but we wont be able to cook anything in the oven this year. Thank goodness the range still works or wed be eating microwaved everything.

Was 13 months old, basket was always temperamental, shakeup. When repair person came he knew the runners had to be replaced. Said Kitchen Aid has a kit to order and he has seen the problem before. Asked him why we were not contacted for a recall and he said they only recall for bigger issues like electrical issues. Called Kitchen Aid. They were more concerned with the date of purchase than the DEFECT!!! Told them I had an extended warranty and they said they didnt know why the repair person would say those things... Told me to put a claim for damages to broken dishes through whomever I bought the extended warranty... Should have been a RECALL KITCHEN AID!!!! They sent me a claim form for damages... Lets see what comes next!!!!

Most unbelievable experience I have ever had in my life with an appliance (KFGG500EWH2), the other KitchenAid products have been fine? I bought this oven before Thanksgiving on 11-15-17. My wife just noticed now on December 25, 2017 that the top of the oven door and around the controls the white paint is turning Brown?!? I havent hardly used the oven but a half dozen times, a couple of pizzas and the turkey on Thanksgiving. We noticed on day one the stove top was more than just hot to the touch on Thanksgiving...more like untouchable!!! I will check the temperature now to see how hot it is getting.My guess is if it isnt a design defect, there may be some insulation missing in the door and or around the front of the stove top... Im not taking it apart to see why... This is more than disappointing. I will contact the manufacturer and the distributor ABT tomorrow to see what they will do. I have never seen anything like this before, this is the 3rd oven I have owned in my life, and never had this issue. I will post the receipt tomorrow if it lets me append this.

Like so many others on this site I purchased a KitchenAid refrigerator almost 5 years ago and it has begun to fail because of defects in the motherboard controller part number 225-9350. After repeated phone conversations with KitchenAid in Michigan I have reached the sad conclusion that KitchenAid has defrauded its consumers by providing consumer products with defective parts and failing to provide the replacement parts in a timely and effective manner. This of course may be due to the Japanese tsunami, however it has been a number of years since that disaster and KitchenAid is undertaken not to find manufacturing facilities to manufacture this rather simple part. Nonetheless this situation may very well be designed to compel the owners of defective merchandise to purchase yet another KitchenAid product. In this respect this is consumer fraud.

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

In May 2016 we bought a KitchenAid double door bottom freezer refrigerator. I have had nothing but problems with it. Purchased it a Home Depot in Brentwood which was another mistake. I have had so many repairs and now I have no ice and my food is thawing out in the freezer. Glad we bought a extra warranty but will do not buy a KitchenAid. They will not even replace it, and it is not CHEAP...

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

Two years ago we purchased all new kitchen appliances. We did all appliances with KitchenAid, french door refrigerator, dishwasher, countertop range and built-in oven and microwave. The appliances were all mid range models, not bottom of the line. In the two years, we have had a gas stove top burner that would not light, the refrigerator stop cooling and freezing and now the upper rack on the dishwasher is broken and falls out when it has the weight of dishes. The stove top was in excess of $100 (but covered by warranty) and the refrigerator was in excess of $1200 (just squeaked in under the 2 yr warranty), the dishwasher part is $45, not covered by warranty. I would NEVER recommend KitchenAid. This has been just way too many problems with these appliances in such a short period of time, makes us worried by the quality and long term functionality.

We have had a KitchenAid dishwasher (model # KUDI01FLBL3) for over six years now. We purchased this dishwasher so we could mount a cabinet panel on the front to match the kitchen cabinets. After just one year, the plastic parts in the door spring assembly broke and the door came crashing down. Customer service told me that the parts would not be under warranty. After several hours of talking to different departments, I finally received the parts at no cost. Less than two years later, the same parts broke again and the door came crashing down. I talked to several technicians at KitchenAid stating that this was a design flaw. They said it was more than likely due to the panel I had installed on the front of the dishwasher being too heavy. I removed it and took it back to the cabinet shop. It was one pound under the recommended weight. I paid $100 to remove another two pounds of wood from it before reinstalling it along with new plastic door parts (which I had to pay for this time).The same parts have broken two more times in the past three years. I have had the cabinet company install removable panels in the cabinets on both sides of the dishwasher for easier access to replace the broken plastic parts. Now, the door latch will not hold the door closed. I called customer service for replacement parts. It was going to be over $100 for parts and shipping! They stated that there was nothing wrong with the original design but they now have redesigned the original parts. This was the same story I got for the plastic door spring assembly parts! Between the door parts, cabinet work and now the latch, Im now going to buy another dishwasher. It will not be a KitchenAid ever!

I purchased a KitchenAid dishwasher based on ratings. Wrong move. From day one, I should have returned it. Before installing it, the control panel had to be replaced. The print on the panel came off when the protective tape was removed. The tech service man came and replaced the complete panel. After about a week, there was a leak coming down the front of the door [stainless steel]. Repair man came again claiming it was due to steam from drying cycle. Took it apart now. Its okay. We have been complaining about dishes coming out dirty each time and have gotten different answers. Called a third time tech. Checked machine codes,claiming all was okay. But the hot water was not hot enough [120 degrees] at burner. Claims 87 degrees. We have never had a problem with past three machines, last one being a Maytag which was spotless but was not stainless steel and we were matching the new appliances. Another wrong move. Should have kept it. The last tech said he was sorry he had to tell me there was nothing he could do. However, if the tech would read the manual, it states that in the hi-temp cycle, the machine heats the water to up to 150 degrees. Maybe he could find another reason for dirty dishes. I am now going to Lowes to see if they can be of any help. This machine is a lemon. Also, dont lean over the counter top. The panel is so touchy that it will turn the machine on or off. The only pro is the machine is very very quiet . Maybe that is why the dishes are not cleaned, its not doing anything.

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

KSSC42QTS02 - This product was purchased five years ago. Kitchenaid does not offer replacement parts for the unit. I have to wait 4-6 weeks for Kitchenaid to process a claim and then they will let me know what they are going to do. In the meantime, I have no refrigerator and am now faced with having to go purchase one because I have three small children and cant live out of ice coolers for 2 months.

We bought a KA fridge KSF26C7XYY04 with an extended warranty service plan. Thank goodness! We have had 3 service calls in a 6 month period. The fridge is only 2 years old. The evaporator and ice dispenser motor had to be replaced. I just called again because once again the freezer is not working. I have thrown out food 3 times now. I have a 5-hour service repair window every time the company that services the warranty comes out. Last time the part took so long to come in that I waited for almost 4 weeks to get my fridge fixed. This purchase has been a total nightmare! If we did not have the warranty, KA would not even talk to me. There is zero customer service. I was actually told today that with the internet I should have done my homework by their own customer service! That says it all. Sad state of affairs. I will never buy a KA appliance ever again. Once the warranty runs out and I cant get them to continue to fix this fridge, I will take the loss and buy a new non-KA fridge. This company completely sucks. All 3 drawers on the fridge side are broken. Same issue where the face of the drawer has come off. I had one drawer replaced which broke again. KA wont stand behind their poorly made product. They want me to buy them for $125/drawer. I refuse to spend any more money on this piece of poorly made appliance. I duct tape them! SO sad.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

I was a builder in Atlanta for 30 years and used KitchenAid in my homes many times. I installed a high-end side by side just under 2 years ago in my personal home and it suddenly started forming ice. When the technician came he took apart the panel with the cooling element and found the sealer wire which was installed crimped had destroyed the thermistor which regulates the fridge. When I called KitchenAid their answer was over time, which could be anywhere from a week to years the parts or the way it was put together could break down. Really? I never would have used KitchenAid if I knew they weren’t responsible for the correct installation of original parts. It cost $325 to fix.

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

I purchased a KitchenAid Model KUDS301XBLO from Best Buy 2 years ago this month. The first week I had to call KitchenAid concerning the fact that the dishwasher did not get my dishes clean. Stuck on food on dishes and silverware and cloudy glassware. They sent a repairman out and he said there was nothing wrong, it must be my water or the temperature setting on the hot water heater. He checked and said the temp was correct and he couldnt find anything wrong. The next week I called KitchenAid again and reported the same problem. Another repair service was sent and he could not find anything wrong either (other than the dishes were dirty). They both suggested a multitude of things to try, i.e.,Use of different product (used Cascade), adding Lemi Shine, make sure to use Jet-dry, etc, etc, all of which I was using anyway. The first guy said pre-wash the dishes before placing them in dishwasher. The 2nd guy said never pre-wash the dishes, always leave food on them because with the new machines this acted as a washing agent to get the dishes clean... Lordy, that blew my mind. I tried that and had to take all the dishes out of the dishwasher when it was complete and wash them by hand. The 2nd guy also informed me I should have never gotten rid of my 20-year-old GE, that it was a superior product (it worked fine, just was very noisy). I emailed a complaint to KitchenAid and several weeks after the complaint I had a call while I was not at home, from some lady who left a message. I tried to call her back and got her voicemail and left a message for her to return the call. Never heard from her. The 2nd repairman gave me a bill for services and I refused to pay it, so thats when I emailed the company. As far as I am concerned, I will never purchase another KitchenAid product.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

Change filter came on in 1 month, water looked OK. Next month CF came on again. Replaced filter $39. 1 mo., CF again, now just reset each month. 2 drawers fronts broke off. Repaired & reinforced little weak tabs that held top of door front. In 18 mo., Ice Maker quit. Checked with LED Checker, LED not on. Bought bag Ice, part alone $125. Now 20 mo. cooling coil in low temp side frosts up if temp over 40 F. Looking for new refrigerator.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

2 years old dishwasher. Within 6 months, top rack roller axles broke. After a year, stopped cleaning top rack items. I found out the Chopper Assembly was broken. Had to replace it. Both are cheap plastic parts. Terrible experience with this brand.

I bought this range during a kitchen remodel some months ago. While it is a good-looking range, it is dangerously easy to turn the knobs on without noticing. If you lean against the knobs, Id even say brush up against them, they turn on with no flame, and you end up with gas escaping until somebody smells it. My spouse has no sense of smell, so its usually me that notices. Id say this happens weekly at least. (You also have to be very careful not to lean on the control panel on the top of the stove, as that will turn on the ovens.) Overall, as I said, a nice looking range but this is a design flaw that so far KitchenAid have refused to acknowledge. When I contacted them about it, they told me I could buy bushings to prevent this happening - so why do they sell bushings if they dont think its a problem? Very disappointed.

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldnt do anything because I didnt have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Havent heard a peep. Needless to say have to turn it into my insurance for the 6000.00 damage to the floor you can see, doesnt include the sub floor that might be damaged or the mold that might be under there. This has been a ongoing thing for over a year. Never again will I buy anything Whirlpool or Sears. Customer service is awful. Now 2 of the knobs on the stove I bought at the same time will not turn. No quality built into these products!!

Purchased KitchenAid dishwasher model KUDS30FXSS5 in September 2012. The cheap plastic upper rack assembly has broken three times. The plastic parts to pull out the rack break every year and have fallen into the chopper causing further damage. Clearly this machine is made with plastic parts that cannot withstand normal usage. I will not buy a KitchenAid appliance ever again.

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

Installed 2003. There is something defective about this VERY expensive refrigerator. It builds up ice on the back refrigerator wall rendering 2 bins useless since it freezes the fresh food. If I turn down the freezer temperature down, ice cream turns to mush, so that is not an option. I have contacted KitchenAid over this situation years ago and all they do is send out a contracted appliance company to troubleshoot. You are responsible for paying for the troubleshoot and since I am not on warranty, I must pay for repairs. After the appliance company charges exorbitant fees, they say it is a bad baffle, and a new one is installed. I have done this 2x now, and the problem is still there. I am living with the ice build up as replacing these built ins costs almost $10,000. I wish I had paid more at the time for a Subzero. I had one for 20 years and NEVER a problem.

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

I purchased a KitchenAid French door refrigerator with a bottom freezer. It is now 3 years old. It began to leak so I called for service from the place where I purchased the refrigerator. The repair man immediately told me this was a problem caused by a faulty drain and KitchenAid was replacing the parts free of charge however they wouldnt cover the service charge. I am sure the part which is just a drain costs almost nothing but I will have to pay a huge service charge. When I spoke to KitchenAid I asked why I wasnt notified that there was a defective part before the warranty ran out so that the service would have been covered. The response was simply, We dont do that. Their faulty manufacturing is costing me a lot of money. This is the last KitchenAid appliance I will buy.

The Kitchenaid French Door refrigerator (KFIS25XVMS8) has an ice dispenser that is poorly designed. When you remove your glass from the dispenser, the dispenser continues to eject ice, all over the hardwood floor. This has occurred since the refrigerator was purchased six months ago. The repairman sent by Kitchenaid said that this was normal operation and could not be fixed. Kitchenaids customer service said the same thing. This is a terrible design and makes the ice dispenser unusable. The refrigerator is otherwise OK.

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

My husband and I purchased a beautiful 7-feet high, 42-inch wide stainless steel side-by-side KitchenAid built-in refrigerator. The first breakdown was within 12 months of purchase. In the last four weeks, it had broken 4 times. The refrigerator does not keep food cool and the freezer does not work. I have replaced my food all four times. The warranty will not cover the food. I will never purchase another Whirlpool product! Its better to buy a cheap refrigerator at Home Depot and replace it every other year than to spend $6,000 on this piece of **.

Double oven KERS505XSS has been headache. Service techs have replaced motherboard 3 times. I need to shut off breaker and restart to get working again. Luckily still under warranty. Dishwasher required 3 service visits. Refrigerator -5. All since 2010. Utter garbage!

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

Each time I bake, I notice the bottom layer of the food is not baking, even after an hour in the oven. If I attempt pizza, the top is cooked. However, the dough underneath is raw pans. I am very frustrated. I bake daily and am wasting a lot of food. We have tried everything theyve told us to do, but yet still the top layer is being dried out and the bottom remains raw. Does anyone else have the same problem or had it resolved?

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out. However, my fridge is a nightmare. I started having a problem 4 months into my purchase. I bought a French door fridge, and my kids do not always pay attention to how the door closes so once in a while, it stays slightly cracked open. KitchenAid tells me I need to train my 2, 5 and 8 year old kids to check the fridge door. Do you think kids will remember this all the time? The problem is that the beeper does not let you know if someone left it open until after 5 minutes. The other problem is the sound on the beeper. I can hardly hear it, and there is no adjustment for higher volume there either.I can hardly blame kids or teach kids that are 2, 5 and 8 years old to shut a door and check it. I can tell you that I know I bought the most highly priced fridge on the market and a simple timer and beeper on the thing is not adjustable. I cant even get an upgrade to fix my problem. I offered to pay for the fix and nobody can help. I am asking for a louder beeper and a timer for an alarm, and nobody can help. More functionality is what the consumer is asking for. Supposedly, we buy the highest priced item on the market so that we would get more support, or at least an option to add this to your fridge? I would have expected this from cheaper models, but a KitchenAid, as far as what I have been told, is the best. Well, I got room for argument on that one. I went to Sears today and LG and Samsung have adjustable timers and adjustable sound within their appliances. My plan is to buy one and never own a Whirlpool, Kenmore, or KitchenAid ever again because I absolutely cannot get a response from this leadership team within the Whirlpool organization.This is the 6th time since I have owned this fridge that this has happened. I figured, to replace all the food in my fridge, it would cost me $60-$100 each time. At this rate, it is too costly, with your cost of the product and the way it is engineered to afford your products from this point forward. I am not happy about the communication I have gotten from KitchenAid and Whirlpool to address my problem. I am not happy about supposedly purchasing the best brand on the market and not having more flexibility to adjust timers and beepers.I am not happy about having to replace my fridge in my new home 18 months after purchase. I am not happy because I will have to try and match stainless colors on the new Samsung or LG brand product I intend on buying. I am not happy about not being able to match all my appliances in my new home because KitchenAid can’t offer a product with adjustable timers and beepers. I am only one customer, and I never bad mouth anyone’s products. But if someone asks about my new KitchenAid products, I will let them know my experience with customer support and product experiences I had from the Whirlpool umbrella.

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

KitchenAid stove - KESA907PSS (ARCHITECTSERIES). Almost burned my house down last night - 10-05-2016. Well one of the knobs got stuck on this stove and had a mind of its own sometimes. I worked on and off. Then last night I was cooking on one stove top and baking at the same time all of a sudden the panel got piping hot and started to smoke. Could not touch the panel and I smelled fire and then I lost power to the stove. I read reviews about this particular model and two people said that it caught on fire and they caught it in time. I threw it away and I will never buy this brand again. I paid 1500 dollars for this slide in glass top stove. I dont know why KitchenAid is not standing behind their products. Why dont they admit there is a problem with the stove and recall it. DO NOT BUY KITCHENAID.

Apparently when you buy KitchenAid top of the line range (KDRU783VSS), it does not have the auto shut off baking function. It just basically alerts you when the time is up like the timer. Does turn on when delay time is used, but you have to manually shut it off. What a crock. Im glad Whirlpool bought them out. Maybe they will terminate KitchenAid. They used to be good. Nothing but crap now. Im sure to leave a review. Also bought the french door fridge and it would throw ice around your glass and end up on the floor. We got a replacement and it did the same thing. We finally had to upgrade so it would stop doing that. Now I cant get the water filter to reset on the new one. We bought the whole kitchen including microwave and dishwasher. So far the last two are doing fine. Stay away from kitchen-headache!! Buy something else. Anything else.

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

We purchased our KitchenAid refrigerator in April 2015. This model has 2 French doors and a bottom freezer. We woke up to a wet floor this morning, with everything thawing in the freezer. We called KitchenAid and were told about their Goodwill Repair that covers appliances purchased between 12 and 18 months ago for a service charge of $94.95. Great we thought. Then were told they cant get anyone to our house for 5 days. Useless. We had the same problem 6 months ago, but assumed we had left the freezer door open. Not the case. I definitely would not recommend KitchenAid refrigerators to anyone, considering the issues weve had with the product itself, and the customer service.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the probe was on the display screen. Due to the inability to turn off the oven, weve had to unplug the unit, not use the oven, and light the stove top with a lighter. Ive read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

Purchased new KitchenAid Architect Series French Door Bottom freezer refrigerator KF1S29BBMS02 for new house. This is the top of the line unit and we were extremely happy with the look, features and functionality. After 10 months of use the unit suddenly stopped working. Freezer temperature would barely get below freezing, the top refrigeration unit would not cool below 50 degrees and no ice would be produced. Obviously disappointed, but knew that we were under warranty and the unit would be fixed at no cost to us.Calling into warranty service was not too painful, short wait time and easy phone tree. People manning the warranty service line were all very pleasant and respectful. The issue is the process. The process as I understand it based on conversations with KitchenAid warranty service is that they will exhaust all options to attempt to repair the unit and then and only then will they consider other resolutions. In our situation we are in week five of the process. Four visits to repair unit, none successful and another visit planned in 2 days, which will be the start of week six, and we are still without a working unit.They will not offer a rental unit, but if you push they may offer you some minor value to offset the cost of a rental unit. In our area the shortest rental term was one month and the cost was over $160 per month. When I brought that number to KitchenAid, they would not provide that amount so we have to spend additional money due to their faulty product.When asked how long this may go on, they stated until the KitchenAid Warranty techs decided that the unit could not be repaired. Sounds reasonable, but what it equates to is weeks and weeks of back and forth between the third party service companies and KitchenAid Warranty techs trying different things to fix the unit. With each visit taking 3-5 days to schedule or longer if parts need to be ordered. Sounds like this effort goes on until the KitchenAid Warranty tech has replaced every part possible and there is nothing else to try. Based on current trend...this could take 8-10 weeks for our situation.I understand that process is necessary to protect business interest, but this has been a very frustrating customer experience that has completely thrown me off the KitchenAid brand and any other brand owned by Whirlpool. This is both from the quality and durability of the product standpoint and especially how the company deals with unsatisfied customers. While KitchenAid wont commit to what resolution they will offer if the unit cant be repaired, my preference would be a refund so that I can buy a product that is more reliable. My advice, Bing search how many complaints against whatever model of appliance your are considering and look for models with the lowest number or less significant type complaints. Reading the complaints about the model we bought after the fact, I very much doubt we would have purchased.

What a piece of junk! When did KitchenAid allow their products to become inferior to the point of totally frustrating the consumer. KitchenAid used to be a quality product. Ive only had this for 3 years - in the first year the plastic clips broke on the back of the thing and I had to contact a supervisor to get them in time for the holiday. Basically the top rack is worthless - totally and completely worthless. All the plastic pieces snap off and break - clips, rollers, etc. When you try to adjust them to get the rack to go back in so you can close the door the plastic things break. I ordered extra plastic clips when I got them the first time and those have broken. By the second year the bottom rack was falling apart and would not roll back in. The wheels are broken. Furthermore, the electronics is crap. I will use a setting and come back 3 or 4 hours later and it is still running - or trying to run. Half the time the dishes dont even get clean. Im so angry. Im a single parent and spent my tax refund check getting this and it works worse than the 10 year old thing that I had before this junk. At least the 10 year old dishwasher didnt have plastic pieces breaking. Stop making this crap in China and make it in the U.S. with quality parts and quit making it cheaply so that you can blame the Chinese for your own design flaws. Quit paying your CEO a fortune and making crap. Concentrate on making something that lasts. Since KitchenAid is owned by Whirlpool I assume the same will be true of Whirlpools quality.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowes and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed. The problem is, anytime a part is needed to be replaced, it takes at least 2 service calls. The first one to troubleshoot the problem and say, you need a new (part), and then they order it and the second one to install the part. Jump forward a couple months and the refrigerator (MODEL # KFIS29PBMS00) stops making ice. This problem actually started while we were still dealing with the oven problems! I called in the fridge and before the tech even came out, I realized that it was a cooling problem as my ice cream turned to soup. I called Lowes extended warranty and let them know the problem was not the ice maker but a cooling problem. The tech still came out to troubleshoot the ice maker. I pointed out the problem was cooling, showing him the item in the freezer that were thawing. What does he do, order a new ice maker. After probably a dozen service calls and several replaced parts, I told them I wanted my money back. Reading the extended warranty from Lowes, it says that if the appliance is repaired three times for the same problem that they will buy it back from you. They cut me a check for my purchase price and I went to Home Depot and bought a new Fridge, GE this time. I was very unhappy with KitchenAid and very unhappy with Lowes service techs. I was an electronics tech in the Air Force and I was doing better at troubleshooting this problem than these people were. They were so clueless. Warning, KitchenAid and Whirlpool are the same thing! I will say that the extended warranty served it purpose and we did not have to spend a dime on any of these service calls, that is good. But for the three appliances there were probably 23 service calls in less than 2 years! Those are all days that I have to be home between 8 and 1 or 1 and 5. I always pick the earlier time slot. The vast majority of the time I would get a call around 12:50 letting me know they were on the way. They usually showed up well after 1:00, closer to 2:00, not leaving until 3 or later. My day is shot at that point. Thats 23 days of my life I sat in my house waiting for a service technician in just 2 years.

So Im cooking some chicken on the back burner of my KitchenAid Superba when suddenly without any warning the glass shattered all over the stove and into my food and almost in my face. Im not happy and Im just glad that my grandchildren were in the kitchen as usual because I watch them all the time, I just didnt happen to have them tonight.

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

I purchased a side by side Kitchenaid (KRFC704FSS00) fridge in April 2017 and was so excited for this beautiful appliance! It was their newest model, with all the latest features and upgraded interior and had a hefty price tag. After a few months our ice machine was not working properly so we had to have a technician come out. They told us this machine does not produce large amounts of ice and makes it every 3 hours. With a family of six this is not cutting it, there is never any ice!!!Woke up this morning to find our Fridge had DIED!!! No power and all the food was spoiling. The board blew out after 16 months of purchasing. Absolutely ridiculous. And of course since it has been over 1 year since purchase, so it is no longer covered under warranty. $500 later to have the unit fixed. To say I am disappointed is an understatement. I will never purchase a Kitchenaid/Whirlpool product again!

I purchased a KitchenAid French door bottom freezer for a long awaited, much needed kitchen remodel. I thought I did my homework on price, reliability and quality. Obviously, I did not do a good job. The fridge was purchased and shipped in late September 2010 and sat in the garage with all of the other components of the kitchen that were ordered and delivered. I wanted everything here before the contractor started work. The fridge was one of the last things to be installed late December, early January 2011. In the beginning of Dec 2011, I noticed some white water spots in front of the fridge, just thought I had spilled some water and hadnt noticed. Came to find out too late, since the warranty is one year from purchase date, that a sheet of ice was forming in the bottom of the freezer compartment (someone else on this site mentioned the same thing) and then slowly melted at the edge of the freezer door and dripping on the new hardwood floors. After pulling the unit out found the floor board under the edge of the door was warped.I spoke to customer service. Their solution was to pay over $300 for a six month warranty since the unit was less than 18 months old, which I did not do. They then set up an appt for a service call through AE Factory Service with a price of $130(any repairs made would be over and above that) for them to come out which would take 2 weeks. After thinking about it, I decided that was a ridiculous price for a service call and decided to cancel it. I called a local appliance repair company and they could have come out that day if I had been home. Price was $35 and that will go toward any repairs that are done. Makes you wonder why the company that KitchenAid refers you to such an expensive repair company. Do they have any interest in that company? Repairman that is coming out tomorrow said he has this particular repair down to a science, obviously having done it numerous times before.After spending over $2,300 for a refrigerator, the last thing I expected was to be having problems in less than a year of use from a company that I had always considered to have quality product and service. But it certainly seems like KitchenAid has gone the way of too many American corporations, that the quality of their products and the consumer is the least of their concerns. I will be mentioning to my contractor, who is very sought after for kitchen remodels in our area, that if his clients are considering any KitchenAid products they should reconsider their choice. Also, to anyone that mentions to me that they are buying a new refrigerator, buyers beware!After reading these other reviews for over an hour I am amazed that a class action lawsuit hasnt been filed yet. When will companies get it that all the consumer wants is value for the dollar spent and good customer service?

I purchased a KitchenAid dishwasher, model #KDPE234GPS0, in March of 2020. In November right before Thanksgiving, the pump and motor died. The service tech told me that this normally happens in about a year and a half. He was surprised it happened so soon. He told me to get an extended warranty because it will happen again. Its now January of 2021, still no dishwasher and KitchenAid said they dont know when parts will be available! I should have spent the extra money and bought the Miele like I had previously. DONT BUY THIS PIECE OF GARBAGE!!! STAY AWAY!! Oh yeah and 1 more thing.. This thing always has an awful odor to it.

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. Ive written to the CEO of Whirlpool several times, even sending letters by return receipt requested.The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

I purchased a new home in February of 2014. As part of the purchase, I upgraded all the builder appliances to top of the line KitchenAid appliances. Shortly after the initial warranty expired, I started having issues with all the appliances. $9,000 Fridge - the freezer is icing over and leaking on the floor. Dishwasher - cheap plastic bracket broke; cost me $300 to fix. Microwave oven - display panel malfunctioning and microwave light went off. Light stopped working after a year. You can buy a cheap microwave at Sears and the light wont go out for 10 years. Stove - this one is fresh, after you light the stove and walk away, the auto light clicker continues to go off. I would never buy these products again.

I purchased this fridge in early 2013. The ice bin latch has not worked since last summer. The bin does not stay latched and come forward the next time the draw is opened. When I called Kitchen Aid, expecting to speak with a customer service tech about the problem, the only option they offered was to forward me to an independent parts distributor. I did not want to purchase a new ice bin or schedule a costly service call if there was something I could do with the help of an over the phone technician. The distributor informed me that Kitchen Aid does not offer over the phone support and my only option was to call for a service technician to come to the house. Is it true there is no customer service support? That is a huge disappointment. After paying thousands of dollars for these appliances the customer is on their own.Also the quality of the stainless steel is poor. I find it difficult to clean and it dents very easily. I had another band stainless steel fridge for fifteen years, when my kids were small and crashing into everything, and it never dented. Now there are only adults in the household and it already has three dents. It is extremely upsetting to have a dented appliance in my brand new kitchen. I was planning to purchase all Kitchen Aid appliances in my new kitchen, but fortunately decided to go with a Bosch dishwasher and a Sharp microwave, which are of much better quality. I will not recommend or purchase another Kitchen Aid appliance.

Our KitchenAid dishwasher was purchased & installed about two and a half years ago (Dec 11). The model is KUDS35FXSS4 for over $1000 from HH Gregg Appliances. We also purchased the extended warranty which is thru Federal Warranty Service Corp. We are having the same, repeating top rake wheels failure (3 times so far - every 9 to 12 months) that many others are experiencing. 1st time was under warranty bought from them... Of course the ext warranty does NOT cover wheels and rollers so downtime, parts, labor, aggravation, etc is on us. Thought KitchenAid was a reputable brand like Maytag 20+ years ago (before they went out of business for poor quality and reliability).Wrote KitchenAid a letter explaining and complaining about our recurring issue over a month ago and have heard nothing. Like many others on this site wed thought there would have been a recall or a part redesign to address this design failure but we see no change in parts when we reorder, over and over again. Funny, the parts supplier acknowledged they are sending out a lot of this specific part to address this specific problem. Anyone know how to initiate a class action lawsuit? Based on all the responses read on this site looks like we certainly have the beginnings of one. With so many out of work lawyers right now it could be a way for some of them to get started. It goes without saying (but we are saying it anyway) we are forever done with any future KitchenAid appliances.

I am writing is regard to several phone calls that were made to get a service call for my dishwasher. I was on elevator string music for 30 minutes from 07:28 to 08:03 AM. At that point I read off numerous numbers to the girl only to be advised to another telephone number and then at that number redirected to the place of purchase, and then to a holding company that has the warranty policy which was issued December 18, 2011 to December 18, 2014. KITCHENAID needs to select better people to handle these calls. I encountered a couple people to be rude and insensitive to the needs of a consumer. The final call finally resulted with an appointment for a technician to appear at my home between 12:00 and 5:00 PM tomorrow. After all these endeavors, I searched the internet and found CONSUMER AFFAIRS SITE. I am really upset that I had not looked before I leaped with KITCHENAID when I read issues with plastic wheels, broken dishes and completely rejected consumers dating back to before November 16, 2013. I counted at least 26 wheel issues of 529 complaints listed. Why wasnt a RECALL issued to correct this obvious and repeated documented poor quality in workmanship? This technician tomorrow should be bringing NEW REVISED WHEELS for this dishwasher. Needless to say - NEVER AGAIN KITCHENAID.

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue. Takes another 10 days to come back with the new board and installs it and leaves. Nothing changed so I called back and then took another week to come back to test. Admits it’s the thermostat and says will order the part. 3 weeks after still no part and just fake promises, they are working on getting a thermostat. 5 weeks no working fridge and no sign of it being fixed or compensated for it or even replacement fridge. I actually don’t even want their garbage fridge or their lousy customer service! Just want my 5000 back. Do not get any Kitchen Aid appliances. They will give you a runaround.