I purchased this stove because it had a very large oven and I bake. Two weeks after installation I realized when I leaned up to get something from the cabinet above the stove I turned on burners, sometimes just enough for a gas leak and sometimes enough to burn my arm. First problem with design. A month later at Thanksgiving the turkey was in the oven and my grandson touched a knob with his arm and actually burned it. Thats how hot the knob. I see were due to a vent directly below them. Second design flaw.Later that afternoon. We realized the turkey wasnt getting done. Oven turned off by itself. Luckily I have a second oven. Very nice competent repairman (outsourced) checked the temperature of the knobs and they came in two degrees under government top number. He replaced an oven valve. This valve was replaced three times before the oven would function without failing. I took these safety and oven problems up with KitchenAid only to be told they were within government standards and be glad I bought a warrant for the oven. Cold, disrespectful and dismissive people. DO NOT BUY KITCHENAID products.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

I had the same experience as others on this site when I tried to get the extended warranty repairman to fix the freezer that quit cooling. After replacing the evaporator fan motor, he determined that the HV Board #2252159 needed to be replaced. This control board is no longer stocked by Kitchen Aid and the board has to be removed and sent to a company to rebuild it, which takes several weeks. I will have been without a refrigerator for 3-4 weeks and Kitchen Aid will give no explanation or apology for not finding another company to manufacture the control boards needed to keep their 8-year-old refrigerator operating. The attitude of the Kitchen Aid customer service is that there is nothing they can do about the lack of replacement parts and they see no reason why they should be concerned about their inability to fulfill the extended warranty that they sold me. Do not buy any Kitchen Aid or Whirlpool product. The company has no regard for its customers or the reputation of their products.

I purchased a KitchenAid stainless steel dishwasher on 5/9/2009, model number KUDX03FTSS. As of now, the stainless steel is rusting. How can this be? All of my other stainless steel appliances are over 10 years old and they are not rusting. The bottom line is KitchenAid is using a sub quality of stainless steel in all of their appliances. I called KitchenAid and they said there is not a warranty for finish on their appliances. How convenient is it for KitchenAid to reduce their cost of materials by using substandard stainless, then say there is no warranty on the finish? That is nothing but a ripoff by KitchenAid. I will never purchase a KitchenAid appliance ever again. I hope who ever reads this seriously considers another brand.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

I purchased a KitchenAid side-by-side Refrigerator #KSCS25INSS00 for almost $3000.00 from Sears in 2004 with 5-year service contract. In 2009, I called KitchenAid Repair because of cracks in cavity liner since it was under factory warranty. Serviced by A&E Factory Service, who strongly let it be known that the service charge must be paid regardless to analysis, Serviceman Raymond #** said the repair to the cracks in my refrigerator were cosmetic and would not affect the cooling of the unit. Service was under warranty but the repairman advised against cosmetic repair because it would show as a patched-over look, will not look good and again, would not make a difference in the cooling. I found out this was not so. I began to notice over time that milk, juices, and other foods seemed to be slowly spoiling more than usual. In July 2011, refrigerator was not cooling. I called Sears for service and was put under extreme pressure to purchase smart agreement prior to appointment or pay service charge prior to serviceman sent to my home. I took smart agreement, serviceman #** arrived with computer and wand type device and said that he really didnt know what the problem was but it was probably maybe a leak and seemed to be a sealed system internal problem. He steadily called in to confer with others and after about 2.5 hours, he said he would try to find the leak and the decision about the unit would be up to Kitchenaid. I advised that I had a Kitchenaid warrant on the seal system problem. He advised to give the refrigerated part 12 hours (freezer 24 hours) to adjust and call Sears of any problems and then left. The unit seemed to operate for a day. Ice formed in the freezer but melted down the front of unit. I called Sears immediately that day and could not get an appointment until the next week! Serviceman #** came and was in my home no more than 5 minutes and placed a sticker deemed unit not economical to repair/scrap and said Sears would offer a $500 discount on another unit! I complained that it was not economical for Sears to repair but it was economical for me to spend more money! I reminded him that Kitchenaid warranted that problem and was advised to call them. I called Kitchenaid and was on phone for more that 2.5 hours getting the runaround especially with Customer Experience Team. I spoke with several people about them honoring the warranty on the sealed system repair and was told they would send a serviceman out to check out the unit. Serviceman from A&E turned out to be the same first serviceman from Sears and he refused to return although he was representing Kitchenaid. He said he was not allowed to call Kitchenaid and that I would have to do that myself. I was back on the phone with Kitchenaid Customer Experience for another 3 hours and was being preached by Tammy or Pammy about Tech Teams from Sears and Kitchenaid not reporting my problem. But she said Kitchenaid would stand by their warranty. She finally said she would have a Kitchenaid supervisor contact me and I gave her the best number to contact me which was not followed. The supervisor Denna called a few days later and left a message on my home number, not the preferred number that I have given. Dennas message was that she didnt know what Kitchenaid could do for me and advised that it would be best to take Sears $500 offer but I could call her to discuss it. I left several messages and she never answered or returned my calls to her **. One last attempt with Kitchenaid Customer Experience, I spoke with an assistant Joetta, at the same number, but another extension **. After a lengthy conversation, reminding her that I had a Kitchenaid warranty on this repair, she seemed to agreed to help with the problem and said she would send a team that could help with the situation. She took all the necessary information and promised to get back to me. That was two weeks ago. Nothing. It is apparent that Kitchenaid does not stand by their warranties and do not care about the customers.

I purchased a new KitchenAid Superba EQ Series 24 dishwasher model KUDE40FXBL4 from Sears.com on November 21, 2011. The appliance was delivered and installed on December 5, 2011. In May of 2012, the dishwasher stopped mid-cycle and would not drain the water from the tub. The control panel was totally non-functional. On May 18, 2012, a factory authorized repairman from A&E Factory Service attempted to repair the dishwasher by replacing a bi-metal fuse. The dishwasher functioned until June when the same repairman returned on June 1, 2012 because the dishwasher had again stopped mid-cycle, would not drain water and the control panel was non-functioning. At this time, the repairman installed a controller and fuse. I told the repairman I was very concerned that the dishwasher had to be repaired twice within a two-week timeframe. I also mentioned the fact that the dishwasher possibly could be defective and that I did not want an appliance that needs constant servicing. The repairman assured me that KitchenAid would replace the dishwasher if it continued to break down.Yesterday, December 6, 2012, one year and one day after the initial installation of the dishwasher, the dishwasher again shut down mid-cycle. I spent over an hour on the telephone attempting to get a satisfactory resolution from KitchenAid and/or Sears. I was not satisfied with anything KitchenAid or Sears offered. Their basic answer was that I should have the appliance repaired and buy an extended warranty. My answer to that is why throw good money after bad? All that accomplishes is to make the purchase price of a defective product cost even more. If after two service calls during the first six months of use KitchenAid factory service has not been able to accomplish a complete and total repair of the dishwasher so that it does not breakdown every six months, then purchasing an extended warranty will not fix the defective product.I was a loyal customer of KitchenAid products prior to this bad experience. I had a wonderful KitchenAid dishwasher prior to purchasing this defective model, but the wire baskets needed replacing and were so expensive. I thought it wiser to invest in a new dishwasher than to put new baskets in a 10-year old dishwasher. I now realize what a foolish decision that was. That dishwasher is still functioning perfectly in someone elses home while I am facing the possibility of dealing with a defective appliance that will require servicing every six months or replacing. Either way, I lose. It is my educated opinion that KitchenAid should replace the defective appliance and recall that model.To the reasoning mind, the thought occurs that these breakdowns are a built in ploy to sell extended warranties and thus keep the parts and service departments also in business. While this practice of planned breakdowns may appear to be a revenue generator equal to or greater than planned obsolescence, it may prove detrimental in the long run. As a particular and wise consumer, I will find another manufacturer of a longer durability and better quality product or just give up the dishwasher all together. The consumer does have other options. At any rate, I refuse to be forced into paying additional funds for a dishwasher that is not functioning up to the original expectation of the purchase price of $1,377.01, which is an overcharge for a product that only works for six months at a time.

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

My experience with KitchenAid was the worst ever. 3 months after I bought the dishwasher it broke down and I have been dealing with KitchenAid ever since and nothing has been done. You spend at least an hour to actually get someone on the phone and then they don’t help you. I had someone come to fix the dishwasher 3 months after I bought dishwasher and they blamed on the plumbing. I had 2 different plumber coming. They tell me nothing is wrong with the plumbing. I spent almost 1,000 on a dishwasher that I use for 3 months and KitchenAid don’t give a damn about fixing or replaced so now I’m taking a loss of a $1,000 and have to go buy another dishwasher. Our plan was to replaced all our appliances KitchenAid. Thank God we didn’t do it, because I really don’t ever want to deal with them again.

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

I purchased my electric double oven a few months ago, (2), This morning we couldnt turn on either ovens. Also, the blue paint is chipping inside the ovens. Cannot get service until December 23, from someplace about an hour away from us, they dont have anyone closer. Although there is a repairman in our town. Customer service is totally useless.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

We did a complete kitchen remodel and purchased the KitchenAid French Door refrigerator. It was installed in March 2018. First repair call was in October 2018. The ice machine stopped working. We contacted the company, a repairman came out and had to order a new part for the fridge (which took another 2 weeks for the order to ship and installation). Less than one month later, the ice machine broke again and the LED light on the shelf started blinking like a strobe light. Repairman called again, new parts had to be ordered again and another 2 week wait for the parts to come in and be installed. I wish I had never purchased this product. All of the other new appliances in our kitchen are GE Cafe. Buyers remorse; I wish I had bought the GE refrigerator instead of this poorly built KitchenAid “wanna be”.

The dishwasher cleans the dishes reliably without worry! It was purchased in 1993 and it is still running great! It is a standard size dishwasher with a place separate for utensils. It is the top of the KitchenAid line at that time. It is the standard KitchenAid Superba from 1993. It has a black, shiny front with chrome control buttons. I have owned this dishwasher for a very long time. I have had one service call on it. I hope it lasts forever! The newer units are said to be less reliable and not as good at cleaning. I love this dishwasher. I am very pleased with it!

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but dont count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customers problem. The licensed technicians are stumped to fix the problem, but wont tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will. The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

Superba Selectra Oven Glass explosion - While we were at the bedroom, my daughter heard a noise coming from the kitchen. It was like a loud crack. Then, we muted the TV and we heard a second loud noise and went to see. The glass from the oven was scattered all over the floor and even reached the living room and adjacent rooms. We all were saying we are lucky nobody was at the kitchen at the moment it happened, but now I think there are many similar cases and want to do something. This event happened yesterday night, 10-19-12. Today, we will contact KitchenAid about it but as we read from the other complaints, it looks like Kitchen Aid is not going to cooperate. Please, does anyone know if there is a class action suit or a recall?

The top rack adjuster is what connects the upper rack to the pull out guide. In most Kitchenaid (and Whirlpool) dishwashers, the wheels of the adjuster are connected with a plastic axle. These axles will routinely break, causing the upper rack to fall onto the lower rack, or if you are luck, just separate from the wheel guide. If you bought washers with this design, you will have this problem. We have had our KUDS30X... for about 3 years and have had to replace this part 7 times already. The part costs about $25 a pop from online part stores. This part will eventually wear down and break no matter how careful you are when pulling out the top rack. It is still used on even Kitchenaids top of the line washers. Really Kitchenaid, how much would it cost you to redesign this flawed part? If you are shopping for a dishwasher, look at the wheels on the upper rack. If it has a plastic axle, walk away.

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

I purchased a stainless steel side by side for about $1700.00 in July of 2013. Here are the issues with it and please keep in mind, two service calls were made to look at it, more on that later. The stainless steel started to show rust spots all over both doors. You cannot fill your glass with ice from the dispenser in the left door when the right door is open which is very annoying. The left door does not close all the way when you swing it shut. It looks closed and the open light goes off but it does not make a seal and you have to push it to shut all the way. It is extremely loud when it makes ice. The water filter replace sign came on after about 3 months and the filters are about $50 each and it beeps at you 3 times when you get water until you replace the filter which is very annoying.I called about 9 months before the warranty ran out and they sent some guy who was trained to tell me it was everything else in my kitchen that was wrong except the refrigerator. I called again about a month later because the rust was getting worse and the second guy that came out said the doors needed to be replaced and that he would order them. It has been about six months and still no doors and now it is out of warranty. DO NOT BUY A KITCHENAID!! And take a magnet when you go shopping for stainless steel because magnets stick to KitchenAids!

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

Salesman assured me that this was a wonderful stove, etc., etc. so I was suckered into buying it. Soon after the purchase, I used the oven... and SURPRISE - the stainless-looking knobs heated so much that I couldnt touch them! Customer service told me that this is normal and even professional chefs have to use oven mitts on certain stoves. (Can you believe that!?) After several calls, I finally got a rep. who sent me black knobs that are made of more heat resistant material. (I wasnt charged for them, so that tells you that they wanted to keep me quiet). That should have clued me in on this product. After approx. 2 months, one of the circuits went out and had to be replaced. My biggest complaint now is the dirty inner glass of the oven door. I called customer service and was told that since the appliance is more than a year old, and out of warranty, they will have to charge me a service call for their technician to clean it. The woman told me that this is common for this particular range!! (Again, can you believe it!??) I told her that this is a design flaw and there should be a complete seal to prevent this. She disagreed, saying its been like this for over 17 years!! NEVER BUY A KITCHENAID! Read reviews and take them seriously... I wish I had!

On January 22, 2014, we were sold a used, returned, older model and/or LEMON KitchenAid Dishwasher without our knowledge by Pacific Sales Kitchen and Home in Oceanside, California. We are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer.We purchased a floor model for $931.54 including $100 installation and were informed by Pacific Sales Kitchen and Home that this dishwasher was brand new and in perfect working condition. This dishwasher was installed in a two person household and has been used less than 50 times since the purchase date. The correct detergent and rinse aid have always been used and the filters have always been kept clean.This dishwasher has never cleaned the dishes properly and stopped working all together on September 9, 2014. We contacted Pacific Sales Kitchen and Home to request a service repair and they instructed us to contact KitchenAid directly. It was then we were informed by your company that the dishwasher we purchased was actually four years old and had gone through two previous owners. We contacted Pacific Sales Kitchen and Home and they said this was not true and that they would handle the service repair themselves at no charge to the buyer. We told them that we did not believe them and that we wanted a brand new replacement dishwasher immediately. They would not comply and only offered to make the necessary repairs. So, with great hesitation, we agreed and they replaced the broken main board, which allowed the dishwasher to function, but still not up to par.Then in November of 2015, the dishwasher stopped working altogether once again. The dishes actually run through the entire cycle now, but they are dirtier than when they went in. The water appears to be lukewarm only during the wash cycle and the rinse dispenser does not function properly. It has read full for over a year now without adding any additional rinse aid. Furthermore, the soap dispenser appears to not always open during the wash cycle as well.We spent $931.54 on a KitchenAid Dishwasher less than two years ago and as of today, we do NOT have a working dishwasher. Again, we are requesting that KitchenAid stand behind its products and repair or replace our nonworking dishwasher for no charge to the buyer or we will be forced to take further action at this point. Thank you.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

The door of my stainless steel dishwasher looks horrible. Streaks down the front and spots that wont wash off. My other appliances wash off with just soap and water. I can not get the dishwasher clean and it isnt even a year old. I am so disappointed.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

I purchased a KitchenAid dishwasher (Model: KUD301XBL0) in 25 Oct 10. This is an absolute lemon! This is the third repair for this piece of junk. Now, they are going to put in a new motor. I purchased a four-year extended warranty so does the machine qualify for a five-year warranty now? I had purchased a Samsung for my sons home in July 2010. It works perfectly, no problems, plus a great design! I should never have listened to the sales person at Lowes who said that I couldnt go wrong with KitchenAid! How far off base he was! I am now stuck with a dishwasher that I hate and from my experience, it will break down again and again!

This dishwasher kept blinking after one year of minimal use. I kept reprogramming it and it would wash for one cycle and then return to blinking again until about the fifth time. It just blinks now. I dont think I will ever purchase another Kitchen Aid appliance again.

We remodeled our kitchen 2 years ago and purchased a KitchenAid Refrigerator, Microwave, oven range, and dishwasher. About a year ago we started having issues with our refrigerator. First the ice maker then the water dispenser and then the circuit board. We have had repairmen come out 6 different times trying to fix the problems. Finally after the 6th attempt the repairman said it was unrepairable and notified our warranty company...What a flipping joke!!We contacted Sears where we bought the appliances from - useless. They did not care even though the warranty company is Sears Home Warranty, every time we tried to contact them we could not get through and when we did there was never a Supervisor available and they would pass us along to their main office and all we would get was a voice mail box. They finally called us back to say all they can do for us is offer us $247.00 for replacement (of a $3500 refrigerator that is 2 years old). DO NOT PURCHASE KITCHENAID REFRIGERATORS! Just read all the other 971 reviews on this website.

KDRU783VSS-48 in dual fuel range - My 2 1/2 year old dual fuel convection range with steam assist (48 in) caught fire and was non-repairable. I was baking in the smaller oven when I heard a pop. Black smoke started pouring from the front of both ovens. Upon opening the smaller oven door, I saw flames up around the broil elements (I was NOT broiling at the time). My husband commented that it smelled like an electrical fire. We proceeded to cut off the power to the range. Smoke still poured out. We then heard the sound of gas burning off inside the oven (I was NOT using our gas stove top at the time). The stainless steel outside top and sides of the oven were burning hot to the touch. The control knobs were so hot they had become gummy/tacky to the touch. With no end in sight to the black smoke pouring out and the extreme heat OUTSIDE of the oven, we called the fire department. They cut the gas off to the house. The firemans hand-held temperature reading gun (Bullard Thermal Camera) measured over 250 degrees atop the range and along the back wall behind the range. Firemen said had we not been home, the back wall would have caught fire and this would have become a rescue call.KitchenAid sent a repair person to look at the oven. Deemed not safe enough to repair, the spark ignitor box inside was melted, wires crystallized, touch screen displays melted, wall plug charred and melted. After many lengthy calls and emailed pictures, we were given 2 options: get a replacement unit only by paying a participation fee of $2500 or get a prorated refunded due to age of unit (2 1/2 years old). We opted for the partial refund, as this unit is a FIRE HAZARD. To get a different brand, we still were out several thousand dollars, since we were not offered a full refund on a faultily designed range. Funny, because 8 WEEKS later when I finally had a different brand installed, the installer noticed my old unit had steam assist. He said he had replaced 3-4 other KitchenAid models that had burned up - all with steam assist. No one at KitchenAid could tell me anything. There has been no recall. BEWARE: This unit is poorly designed and is a fire hazard!

Kitchenaid Model KDFE104DSS0 - I have before me FOUR repair records on a machine less than one year old. I bought it in January, and by June, the motor had burnt out. In October, yet again, another new motor needed. It still didnt work, did not even get the dishes wet. The company repairman from Platinum Factory Service came back again, ten days later, and replaced a board and wire assembly. Still didnt work; same problem as the one he came over twice now to fix, and both times left me with a machine that didnt work. Lowes, where I bought it, sent over their own repairman. It needed a new motor! After six weeks with a machine I couldnt use, it was finally fixed. Its been working okay now for almost two months.

I bought this French door refrigerator and it is beautiful! However, it is 2 years old and I have had to get it repaired three times due to compressor failure. Apparently this model has two compressors and it is causing a lot of issues. Being without a refrigerator for three plus days to defrost and then get serviced (my warranty ran out after 1 year) is a tremendous pain. I’ve always had Whirlpool but went a step up to KitchenAid and I am sorry I did.

I have a Kitchen Aid combo convection oven/microwave. I have cooked in the oven exactly twice. This Thanksgiving, I tried the self-cleaning feature for the second time. The unit is 5 years old. The door wont unlock anymore. More junk from a multinational company, making huge profits, and sticking it to the hapless consumers. I will never buy Kitchen Aid again.

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

Looking for answers. About a month ago, one of the doors on my stainless french door fridge developed a hole from nowhere. Since then, the hole has gotten bigger and seems to be leaking metal. What on earth is going on???

We purchased All KitchenAid appliances for our kitchen remodel and we are very pleased with their performance. The oven is beautiful and cooks at the correct temperature. The inside is a beautiful cobalt blue color and very easy to clean.

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!

Dishwasher looks good and cleans my dishes. Since I only wash dishes once a week, my dirty dishes are in there during that time. I do rinse them off but at times I smell an odor which I dont remember there being with my last dishwasher that did not have stainless insides. Dishes are 98% dried. Overall - I think it is a good dishwasher.

Purchased a KitchenAid dishwasher from Home Depot on their recommendation. The machine was absolutely quiet for 6 months. Then the troubles started, Noisy - can hear in next room, grating noise on occasion and loud clicking when starting. Sent repairman, replaced control unit, then replaced motor assembly, then came and said they tested and everything was ok. Turned on machine and it was whirring loudly and repairman said sounds normal. Called KitchenAid to complain as well as Home Depot. Depot said not their problem but connected us to KitchenAid as they didnt answer the two calls I made and left messages. I wont bore you with any more details except to tell you to stay away from this brand and the parent company Whirlpool. Horrible customer service and worse product. Their people are rude and simply dont care. I had to give them a one star even though they deserve minus two, also beware of Home Depot. They couldve pressured KitchenAid but didnt. Worst appliance I have ever purchased, never again!!! Run from this brand.

I will never buy a KitchenAid appliance again. Our warranty just ran out and the fridge stopped working. We call certified repair and were told that the Tsunami had destroyed their plant and they no longer had the parts in order to repair the fridge. They told me they could rebuild the board but no guarantee would be given for the part and it would take anywhere from 2-3 months to rebuild. The fridge was 5 years and two months old. This is the worst customer service I have ever been given and the most rude responses by the executive offices. I will never - repeat never buy another appliance by KitchenAid or Whirlpool again. Buyer Beware!!!!

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

Dishwasher Model KUD535FXBL9. If I could give this dishwasher a zero I would. I have had this dishwasher about 2 years and 7 months. The motor and pump assembly are shot. Seriously. I live alone and do about 2 loads of dishes a week. Also mailed in the registration but never received notice about the top shelf recall. Between my KitchenAid gas range and the dishwasher I am absolutely disgusted.

This model KUDC2OFVSSO - has been terrible since day one. The only way it gets dishes cleaned, is by washing the dishes prior to putting them into the dishwasher. It functions basically as a sterilizer, not a dishwasher. I would NOT recommend getting a KitchenAid! Im not sure where to go from here, but I wont ever buy another one, as I dont have $500+ to throw away.

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

Obviously, I am extremely dissatisfied with this refrigerator to take time to write a review. I dont even know where to start to list the problems weve had. Repairs have been time-consuming and costly. One repair to replace almost all of the working innards was 4 hours of labor. At least Whirpool covered the parts ($1500) and labor ($700) but only covered the labor after I called customer service and complained. Other problems include the metal strips on drawers discoloring and peeling after only 2 years, plastic vegetable drawers breaking and needing replacing at $100 each (out of pocket). The protective kick panel is broken and wont re-attach so bottom wires sticking out. The fridge and freezer doors are permanently misaligned and dont line up at top and one door protrudes at bottom. Technician says cant be fixed. Husband has tried to fix using instructions in booklet with no luck. Ice maker stopped working. Fridge occasionally leaks large amount of water into kitchen. Technician cant seem to fix problem. It is absolutely the worst appliance I have ever owned. Im 63. Its a total of piece of junk.

I purchased a brand new KitchenAid double oven range model KGRS505XWH01. Three weeks after use, we noticed that the paint is lifting off the front panel, above the knob on the left side. I called and they sent a repair person and it was changed. The same problem appeared 2 months later. I sent pictures to the service department and questioned why this problem is reoccurring. They told me that they are changing the service company and the new service crew will take care of it. After a month, a new panel arrived and then A&E Factory service called and set up appointment for repair. The panel was changed and again, a couple months, the same issue. I called the service department and to my surprise, they told me that they do not warranty cosmetic issues. I complained that this is a defect in design or their manufacturing process. They did not care. I sent a letter through my attorney to Jeff Fettig, President and CEO, Whirlpool Corporation. I had a call from their executive office and they promised the problem will be fixed for good. Next, we had a call from A&E Factory service for repair schedule. They changed the front panel, top tray and a burner. I thought this fixes it and were excited, but the serviceman hinted on similar problem many places which has been reoccurring. Anyway, the problem is back after four trips and now I called Whirlpool service and they are telling me that it is over a year and out of warranty. I am sure this product has a major defect and they need to do a recall or get a panel which the paint stays on. I will never buy anything from Whirlpool corporation for as long as I live.

We have the professional series KitchenAid package. The oven is incredible. Its also a convection oven also, which is like having a giant air fryer. Say bye bye to fryers forever. All food in convection cooking or normal cooking is always cooked perfectly. As a matter of fact if you have a recipe that you have to keep checking on with this oven that no longer exists. This cooks to the exact time specified. I would buy this oven or recommend this oven over and over again.

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldnt turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes. The store where I bought it wouldnt replace the appliance & said it was up to the appliance repair to say it was broken...& couldnt be fixed. The appliance repair said that it was up to KitchenAid customer service to make that decision. Customer service said that the appliance repair had to document that enough repairs had been made that it would be cheaper to replace. The appliance people wouldnt do that. I called back the store, the appliance people & the warranty company & tried to get them to work together... with no resolution & ended up buying a new dishwasher...different brand, of course. I wouldnt leave a bad review for KitchenAid, but this dishwasher cost me $800 and a $2,000 KitchenAid refrigerator purchased at the same time has been leaking since it was a few months old. Ive had it 5 years...still leaks & getting the same run around with the store, Kitchen Aid customer service and the extended warranty. No one will take responsibility for their poor products. I do like their stove top and double oven combo, though.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a deal to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor. We had a technician come out and he knew right away it was the sump. He openly said this thing is a lemon which Whirlpool has known about for years and refuses to fix. We asked if we could fix it and his response was Sure, these are one of the parts I carry with me to all jobs because they fail so much. However the repair cost was almost $500 so we have decided to send this piece of junk to the curb and purchase another brand. Whirlpool has lost a customer for life.

I loved the way this fridge keeps produce fresh. However, several months after the warranty expired the ice maker quit working. Service man (recommended by appliance store) replaced it but did not fix the problem. They then replaced the compressor, evaporator, and valves. Quit working again. Now they say that it is a sensor (or a board) and needs to be ordered but will take 1-2 weeks. Ive lost two full freezers loads full of frozen food because the freezer temperature wont go below 30 degrees. Repair man stated that this model has 6 boards that can go wrong and often do. Today, ice maker is not producing ice again! Have another call into serviceman. This is the most expensive ($3,700) and the most problematic refrigerator that Ive ever owned. Am looking for a new refrigerator and am sure that it will NOT be a Kitchenaid.

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

In June of 2012 I renoed my kitchen and bought brand new Architect II Series appliances. I thought that KitchenAid, being a good, reputable name, would equate to a quality product. 11 months later my freezer sprung a leak causing the floor of the freezer to be a solid sheet of ice. Ironically, the customer service rep actually admitted to me that that common problem isnt usually seen until the unit is about 13/14 months old, not 11. RED FLAG!!!! Guy came (under warranty), fixed it, poo poo poo, no re-occurrence. HOWEVER, the OTR microwave vent makes a lot of noise but doesnt suck the air well at all. Technician said that although other units have a stinger suction, since it has something he cant fix it.The oven doesnt signal when the desired temperature is reached and that has NOTHING to do with the options. The dishwasher has had a technician out to my home twice. At $85 for 15 minutes how many more times can I afford to call him? First time was that the water apparently wasnt heating up (even though it was steamy) and the second time the panel was just flashing nonstop. No actual problem there! Goodbye ** + tax! Now, the damn thing will not kick into the heat dry cycle. It washes, rinses and drains perfectly but when it is meant to heat dry it just shots off completely. No flashing code, no green clean light. And to top it all off very nicely, all 4 wheels on the sliding upper rack are broken. The teeth that hold them in place have simply broken off. Because of course, thats normal!!!!!! NOT.I am so frustrated with KA. I will never buy anything more expensive than a blender from them again. In my opinion, I should not have had these many issues with appliances 2 years old. My grandmothers Frigidaire avocado green stove and fridge set from 1959 still work perfectly!!!!!!!! If only products made today were made to last. And by last I mean longer than the 12 month factory warranty. :(

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

Horrible manufacturing!!! KitchenAid dishwasher model KUDE20IXSS8. Motor only mounted with a very SMALL PLASTIC grommet. Further, from the motor is a rubber hose/gasket that is clamped with a one-time-use flimsy ring. This attaches to the plastic drain pipe. When the grommet failed (vibration, etc), the flimsy plastic ring could not hold the weight of the motor separating the motor with the rubber hose FROM the drain pipe. SEE where Im going here, yes, catastrophic failure. Yup, water gushed out all over my kitchen floor. Under flooring, cabinets, under refrigerator. Water/moisture mitigation was encouraged by insurance company before repairs. Repairman also mentioned he has repaired this same problem 5 times. Shame on KitchenAid (made by Whirlpool), this should be recalled and at a minimum manufacturing resign is a must!

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

KUDS30Ixss8 8 months old grinding like mad. Repair guy comes say the food chopper in dishwasher probably wasnt lined up right, wore away the part. Racks are chintzy, lot of money for cheap made piece of junk, when it WORKS!!! It cleans great, just not dependable. Service guy said when I ask him, why are kitchen appliances so undependable these days, he says, They make these to last about 5 yrs then you better be looking to replace them. I said, Remember the old Maytag commercial where the service guy had nothing to do? Well there must be a reason they dont run that commercial anymore, because no matter what brand you buy they are all JUNK!!!!!!!!!!!!!!!

The first one I bought was defective so KitchenAid replaced and installed it. Never have I had the dishes cleaned. I have had to replace the toolbar at the top and now its defective again. The last repairman assured me it was installed well and the water was hot, etc. After he left, the dishes are still dirty. I just gave up. This dishwasher is just a piece of junk with a big price. Im going back to GE Profile, at least my dishes were always clean. KitchenAid should not be allowed to get away with selling defective dishwashers. Worst dishwasher I have ever owned.

I have purchased two KitchenAid gas ranges (yes, I should have learned my lesson the first time!). Both have been seriously problematic. Within a year of purchase, both locked up when I cleaned them for the first time, and I could not use them without a tech coming to my house to repair. One of those ranges had a faulty fan which did damage to another part due to overheating during the cleaning process, which resulted in damage to other parts! Most recently, the electronic range control on my Architect II went on my three-year-old gas range. So back to the repair techs. I will never purchase another KitchenAid stove. Based upon my experience and that of others, they are simply poorly manufactured and not reputable. Repair costs are ridiculous and I am thinking of replacing mine due to the high repair costs and lack of faith in this happening once again, at a time when I really need to use the stove!

Bought a high end KitchenAid dishwasher at a cost of almost 1600.00. The very first time I used it, it leaked large amounts of water onto my new hardwood floor. It arrived with a dent in the front panel. KitchenAid refuses to replace the dishwasher even though it is within their 1-year warranty period. They want to send a new tub then have the repair technician disassemble this one and rebuild it from the old and new parts. And, because we didnt install it within 30 days of purchase (because our kitchen reno took longer than expected), their cosmetic warranty has expired and they wont replace the door without a charge to me. The dent in the door seems to indicate damage to the unit before I ever received it. The leak of this brand new dishwasher is in no way my fault yet they refuse to replace the unit. If I had known this was their policy, I would have NEVER purchased a KitchenAid. I have a Samsung refrigerator. The delivery people scratched the outside cabinet - Samsung replaced the entire refrigerator with a new one. It appears that when it comes to KitchenAid, buying American is not the prudent thing to do.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

Appliances purchased by Mr. Kim **: Appliance Model No., Serial No., Cost Purchase Date, and Purchase Location Stainless Fridge KFIS20XVMS8 K13211668 $3039.07 9/20/11 Lowes (Saugus, MA) Stainless Range KDSS907SSS04 D11549850 $1889.95 11/12/11 Tri-City Sales (Salem, MA) Stainless Dishwasher KVDS301XSS4 F13511903 $809.95 11/12/11 Tri-City Sales (Salem, MA)Stainless Microwave KHMS2040W $584.32 12/18/11 Tri-City Sales (Salem, MA)I have been retained by Mr. Kim ** to retain him regarding his claims against KitchenAid relative to the above-referenced appliance purchases. Following Mr. **’s purchases of these appliances, all stainless steel Whirlpool branded appliances, rust quickly formed on the stainless steel facades. Mr. ** first reported the rust-damage to Tri-City Sales (262 Highland Avenue, Salem MA 01970) in July 2012. Tri-City arranged for L.A.R. Appliance Service (103 Albion Street, Wakefield, MA) to visit on 01/08/12 and inspect the appliances. (Apparently L.A.R. is subcontracted by Whirlpool to do local service visits.) The L.A.R. service technician told Mr. ** and his wife that he would order a complimentary replacement door for the range. However, upon noticing that multiple appliance doors had rust damage and were in need of replacement, the technician telephoned his office for advice, and was in turn referred by telephone to Whirlpool’s corporate representative who instructed him to refuse repair/replacement of Mr. **’s rusted new appliances. The L.A.R. tech informed Mr. ** that Whirlpool instructed that because the damage was cosmetic, it would be denied warranty coverage. He thereafter gave Mr. ** Whirlpool’s customer service telephone number, 800-422-1230. Mr. ** called the number immediately. After an extended wait, an incoming telephone call handler answered. Mr. ** explained that he had purchased these appliances to furnish a new kitchen and had simultaneously purchased a washer and dryer also manufactured by Whirlpool, which had a white rather than stainless finish and had sustained no such similar damage. Mr. ** stated that apart from the function of the appliance, the stainless finish was an aesthetic part of the design and therefore an integral part of the product which had failed by rusting. Mr. ** received in return a long winded reply amounting to a nominal apology, thanks for the feedback, and a statement that the rust damage is not Whirlpool’s problem and that all warranty coverage of this issue would be denied and Whirlpool would do nothing to cure Mr. **’s dissatisfaction.Mr. ** asked to speak with a supervisor, and was eventually transferred to one. The supervisor suggested a special “cleaner” that replaced “the lost oil” (to which he apparently by analysis over the telephone attributed the rust damage) and stated that provision of this cleaner is all Whirlpool is willing to do to address Mr. **’s concern about his new rusted appliances. Mr. ** explained that if oil had indeed been lost, and so rust damage was commenced, then the products were defective. Mr. ** rejected the customer service supervisor’s offer of a bottle of cleaner to repair his $6,000+ worth of rusted appliances, repeated his points of concern, and made a plea of his loyalty to the Whirlpool brand and requested that the company’s customer service team answer his concerns, and resolve this matter amicably. The supervisor again rejected his pleas but this time curiously modified the rejection with “at this point.”It is not clear what point Mr. ** has to get to in order for Whirlpool and/or KitchenAid to agree that it is not reasonable to expect customers to endure a home full of rusted appliances approximately half a year after new purchase. However, at this point, Mr. ** is disappointed that the warranty for these items has been repudiated and that KitchenAid/Whirlpool refuse to stand behind their products. While Mr. ** and his family were willing at the time of the service visit and telephone calls to accept replacement of the doors to these appliances (perhaps with a facade other than Whirlpool’s stainless steel), due to the stonewalling the company has subjected him to, he has retained me to defend his rights in this matter.Mr. ** did not receive any clear and conspicuous warning prior to purchase of these expensive appliances of an obvious substantial risk of rust damage to Stainless Whirlpool appliances. Nor are any such warnings included in advertisements for Whirlpool Stainless steel appliances. Were any such warnings made clear to Mr. **, he would not have made these expensive purchases. Accordingly, KitchenAid/Whirlpool’s policy regarding the concealment of the significant risk of rust damage (of which service technicians and customer service representatives have clearly been aware) constitutes a deceptive trade practice.In KitchenAid/Whirlpool’s failure to honor it’s warranty or to reasonably address Mr. **’s concerns, the company has committed breaches of warranty, the federal Magnusson-Moss Warranty Act, the Uniform Commercial Code, Massachusetts’ lemon law, and unfair business practices and other consumer protection laws. Accordingly, Mr. ** demands that his appliances be repurchased. Besides being sent directly to you, this letter is being submitted to the Better Business Bureau and to other Consumer Protection sites. Additionally, if swift action is not taken to repurchase these appliances, Mr. ** has instructed me to take all action necessary to enforce his rights including without limitation the filing of a lawsuit. Should this action become necessary, I will seek on Mr. **’s behalf all rights and remedy’s afforded to him by the law, including the payment of attorney’s fees and civil penalties for willful violation of consumer protection laws as may be appropriate. We hope for a swift resolution of this matter without the need to enforce the law and ask for a response to this claim within the next fifteen (15) days.

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

NEVER purchase this refrigerator (KSC24C8EYY02). We have had this refrigerator for 4 years (Paid 1500.00 for it) and it is completely freezing over. Repairman told us that there is no sense in attempting to repair this machine; that he sees this same exact issue with this same exact refrigerator and he has never been able to repair one. THIS IS A LEMON. KitchenAid just says Oh, well.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

During the cleaning, my oven glass exploded! Also, we have just spent $200 to have the microwave door repaired and this is the second time in five years! This time, it almost fell off. My sister has a KitchenAid and her microwave door did the same thing. Our repairman said he sees this all the time with KitchenAid. The oven glass flew everywhere in the oven. This is unacceptable. I so wish I had gone with another oven. This is ridiculous.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company’s attitude as well as the personnel who manage these types of complaints for them.I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

Purchased Refrigerator model #KSC2418EYYO2 less than 5 years ago. Nothing but problems. Had Ice maker fixed 4 times, Finally replaced door to fix problem. The door they fixed was bowed and could not be used. Shipped a new door, problem was repaired then the ice maker stopped working again. Finally they replaced the entire refrigerator. About 6 months ago the ice maker stopped working. Service was called and no problem was found and it started working again. Last month water started leaking out from the bottom. Service was called. Had to wait about a week for the part to come in. Problem was fixed. Now it is leaking again. Meanwhile, brand new kitchen hardwood floor was ruts in it from rolling out the fridge back and forth. And damage is appearing under the unit because of standing water. Between both fridges service was made at least 10 times and it just keeps going. Called KitchenAid direct and received 0 help. Told them I dont trust this machine and want it out, but their answer was, We dont do that. They did offer a discount on another KitchenAid machine but the last thing I need is another machine from them. STAY AWAY from all KitchenAid appliances. They dont work and their company does not stand behind them and turn their back on you. I only wish that I can give them less than 1 star.

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

I purchased microwave/hood combo in October 2010, installed November 2010. Unit no longer heats as of mid December 2011. I did not want microwave in the way for holidays so I contacted them in January. The second service call, I was informed element inside turntable had melted. After several more service calls, six all together, my unit has been on my dining room table for almost three months. Repeated calls to Whirlpool/KitchenAid have gotten me nowhere. I maintained that if part of the turntable melted, unit must be defective. I now have to pay $315 to get the unit replaced. They have no concern that I missed work on numerous occasions for failed service calls or that I paid for initial service call. If product is defective, it should be replaced without further cost to me.

The sliding top shelf of my KitchenAid dishwasher is not sturdy. It requires a moderate amount of skill to use. The shelf must be gripped from below and after loading gently pushed back in an upward motion. When the shelf is pushed back, after loading, the shelf disengages from its roller bars and falls into the bottom shelf; this happens if the person loading forgets or jams the unit. It is difficult to reinstall. I have had to purchase an extended warranty from the distributor to enable normal usage. I purchased the unit and extended warranty from ABT Electronics, Glenview Illinois.

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

I purchased a KitchenAid 30-inch gas cooktop. The knobs overheat while cooking and require the use of an oven mitt to turn off. Goldstar and KitchenAid are aware of this design defect with knobs overheating. Goldstar and KitchenAid refuse to do anything about this matter. In the meantime, were stuck with a KitchenAid gas cooktop that is dangerous to use and could potentially cause serious burns while using the knobs. Run, don’t walk way from Goldstar and the purchase of any KitchenAid appliance. Their negligence and refusal to address a problem regarding possible injury is reprehensible. We advise anyone considering Goldstar or KitchenAid to choose another dealer and appliance manufacturer. Dont buy from any company that does not stand behind their product.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

I purchased three appliances from KitchenAid - a dishwasher, gas range and a microwave. The microwave died and I had to buy another brand. The dishwasher had to have the panel replaced within a few months of use (fortunately under warranty then). The gas range KAID KSGA906PSS00 has had nothing but problems. The “Gas probe on” message problem is perennial even though I never use it. I have to reset the fuse switch off and mimic the probe as if I was cooking.The control panel died last year and I had to pay $303.45 to get it changed. Now a few months later, the oven does not shut off; I get the Cooking complete message which refuses to go away and I have to reset the fuse switch. Perennial problems - paid a hefty amount on this set of KitchenAid junk. Wish I had chosen another brand.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

We have a stainless steel KitchenAid dishwasher. Its around 3 years old. Model is KUDK03FTSS0. It does a decent job cleaning the dishes, but Ive had to dismantle the filter mechanism to clean it out twice now, no big deal, but I did have to buy a special Torx screwdriver. The main problem, however, is the placement of the steam vent. Its located at the top of the door, which happens to be right under the countertop. Over time, the steam venting from the dishwasher has caused my counter (melamine) to swell and bulge and now its impeding the door from opening. What a stupid idea to place the steam vent right under the countertop! Well, its probably not an issue if youve got granite counters. I guess thats next on the list of household updates.

On 8/12, I came home and loaded dishwasher (purchased 2/12), attempted to run. My wife said she didnt think it was operating correctly, so she tried it again. After a short time, she noticed it was off. I then went to check it out myself. I turned it on and at that time, I thought I heard water. I quickly turned it off and opened the dishwasher. It was dry. I closed the door and started to remove the trim panel and water started coming out. I then went downstairs (finished basement) and my ceiling was flooded and falling apart, carpet soaked and furniture wet. I was upset at first but thought, well, its just the basement, it wont affect us too much while repairs are being done. I called the insurance company and they sent out Water Mitigation Crew right away. They started to clean up in the basement and drying the floor joist. They then tested the kitchen floor and found that the water had seeped under the backer-board and they had to tear up half of our (less than 6 months old) kitchen floor/tile to dry it out properly. It had also worked its way into the living room area and cupped up some of my hardwood floor. So upon calling KitchenAid, they said they would send a certified tech out. He came out to see what went wrong and found the pump had came off at one of the factory clamp (crimp style). The tech called tech support, they said put a hose clamp on it. The tech did not feel comfortable with doing that, to be honest with you, neither does my wife and I since there are multiple crimp style clamps on the unit. The tech did not do the repair and recommended replacement. KitchenAid said they need a second opinion and that either way, they would not replace the unit and they need to install a hose clamp on it. Keep in mind, this appointment is now over 2 weeks away and my insurance company is not authorizing any repairs to my home until the defective dishwasher is replaced or repaired. Im just outside of Atlanta city limits and the best they can do is 2 weeks for service? I didnt mention the day this happened was the first day we brought home our newborn (really doesnt matter) but it adds to the stress level, and half of our kitchen is torn apart. Im not even going to get into how poor the customer service was over the phone with KitchenAid other than the fact nobody in that company can make a decision and you speak to someone different every time and they pass you around and you have to re-explain the situation. We are not sure what to do. We may remove the dishwasher and buy a different one (not comfortable with existing) so we can move forward with getting our home fixed. With what we paid for the deductible and what our insurance has authorized for the basement and new kitchen floor, we are at almost $11,000. The Water Mitigation Company is coming back out to check out the hardwood floors again and may have to replace that. We were not expecting an unscheduled remodel of our kitchen and possibly our living room floor. One of my biggest problems Im having is, when I ask customer support if a repair is done, what kind of peace of mind do we get knowing this wont happen again via house damaged/flooded, the answer I keep getting is, as long as its within 30 days, we will come out for no charge and fix the dishwasher. It seems to me they couldnt care less our home is damaged. I would imagine now that I have a water damage claim with insurance, I will have to disclose this when we try to sell the home some day. My insurance could go up. We are so upset/angry/dissatisfied. Words cannot describe. I have asked more than once to speak to someone above a supervisor in the company and I was told that person doesnt talk to customers. I want my house fixed back to the way it was and I really dont feel I should be responsible for the deductible and I dont think its fair to my insurance company either. Im very frustrated and dont know what to do.

My new KitchenAid double wall oven exploded 1 1/2 hour into the self-clean cycle. Shattered glass flew out the oven, spraying all over my kitchen and out into other rooms of the house. I couldnt get near it to shut it off, because glass shards kept recirculating in the convection oven out the vent. So I ran out to shut off the circuit breaker. I spent 2 hours cleaning up the mess. I vacuumed out, but the glass in both ovens that is stuck in gaskets surrounding doors spills out of hinges every time I open the door. I want a new oven, because I dont want glass shards in my food; and what is going to happen when I run the cycle on the bottom oven? It is a miracle no one got hurt, except for the cut on my daughters foot from a small piece I missed. I am scared to death, and I havent had an oven to cook with for my family since it happened in May. I have already spoken to my lawyer.

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

The fridge started leaking at the top. I paid $115 from a repairman to be told this is a known defect for this fridge (air leak at the top). So KitchenAid should offer free repair for anyone who this affects. They are now made differently, so why should I be stuck with a lemon? I am so mad right now, repairing it is out of the question as I was quote $650. Also if this is a known defect, why didnt KitchenAid alert us? I could have saved $115 by not having a repairman out to our house. The solution for this is to turn the water off to our fridge and not having a water or ice maker, which is half the reason we bought the fridge. Stay away from this entire brand. We are also dealing with a Kitchenaid microwave that the whole door has fallen apart, literally, cracking and chipping away and I spent $225 for a new door that should arrive any day.

Our Kitchen Aid Model KFIS29PBMS00 is about 16 months old. We purchased a higher end appliance thinking it would last. It is the loudest (grinding noises) refrigerator I have ever had/heard, but we have dealt with that. When the unit recently stopped cooling we found it was under warranty. When the service technician saw which model it was, he said I knew what the problem would be. It needs a new compressor and evaporation unit. Unfortunately, the fastest it can be repaired is 5 days. Having children and no refrigerator is quite a problem when it comes to eating. Everything in the unit is a total loss. And despite being under warranty, there is nothing Kitchen Aid does to help you during this time with no way to cool food. No loaner and they wont just replace this faulty unit. This is really not customer service. Do not buy this model and if you can help it, do not purchase from KitchenAid because if you have a problem, despite a warranty, it will be a loss.

Tall side by side with brushed stainless finish and separate water and ice dispensers tall enough for glassware. Finish shows fingerprints and other marks, but cleans off ok. Filter cartridge accessed from outside and at bottom vent area. Controls and seals good for this unit and energy consumption seems about right and reasonable. Still has limitations of side by side for storage and standard depth is not as desirable as counter depth.

We paid a lot of money for this dishwasher. I had high expectations which were not met. Do not be fooled. A name does not mean a guaranteed quality product. The door malfunctioned after just a few months and now the dishwasher smells terrible as it doesnt clean like its supposed to. Why have a dishwasher if you have to scrub every dish before putting it in the dishwasher? Thats a waste of my valuable time. Research your purchase! Dont buy it for the name only. Youll be disappointed.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

Design problems: Veggie & meat bins difficult to remove to wash as fridge door hinges don’t open far enough; ice bin jams, mechanism is frozen in place & won’t dispense, warm water must be poured in to release it, making a huge wet mess; front panels on both freezer pull-out baskets fall off dumping items on kitchen floor; very poor insulation - outside of fridge is always cold. Would not buy a KitchenAid again.