We purchased a KitchenAid slide in gas range, over range microwave and dishwasher in 2007 when we renovated our kitchen. We have had to replace the control panel twice because when we attempted to self clean, it overheated and locked up. After reading other reviews, I am grateful the glass didnt break as well. The off button for the oven no longer works. Our work around is using the cook duration feature and setting it for 1 minute when we are finished using it. I couldnt tell you the model since everything has melted off the inside of the oven. The top grates broke almost immediately, the knobs are hot and the color has worn off. What I find most upsetting is the over range microwave starts by itself and beeps randomly and then shuts off with an F2 error. We have kept it unplugged when not in use. Out of principle, we have not wanted to replace these as we paid a considerable amount thinking we were buying quality. While apparently the microwave is known to start fires and Kitchenaid never sent us notification. Now our front burner on the stove is having excess gas and conducting mini explosions. We have had to repair the dishwasher multiple times as well. What garbage! I cant believe all of the reviewers who have the same problems and the KitchenAid does nothing to correct the flaws in their appliances. Never, NEVER AGAIN!

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

Just six months ago we bought a counter depth side by side fridge for over $2,500 and the fridge part stopped cooling last week. It took a week to get a repair man out for to service for the warranty and now it needs another week for a simple part to fix it. We’ve had to throw away all items in the fridge, and this happened after 6 months. I would not recommend buying from this company.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

We bought a new house in February 2007, and a few months later, we came back from vacation and we had mushrooms growing out our baseboards behind the dishwasher. We called the builder and they came out to take a look. The dishwasher had faulty pump that was leaking. The builder replaced the whole washer, carpet, and baseboards. Now, the pump went out and KitchenAid says it is two months out of warranty and cant help and that I have to shell out $400 to fix the pump. KitchenAid does not stand by their products. You shouldnt have to deal with that many problems with a dishwasher (model kudp02frss3) in the first 5 years.

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

Heys guys anyone looking to buy KitchenAid think twice or maybe not think at all and move on to the next brand. I got the Kitchenaid fridge two years ago and this fridge has costed me more than 600 dollars now. My fridge stopped cooling and I called an guy to fix it. Then few weeks later it stopped cooling again so I called in another outside guy and he fixed it. Now it broke down again so this time I call the KitchenAid repair guy. He tells me that the computer has been messed up and it need to be replaced and ya its not covered under warranty. Its been not even 17 months and the computer has broke down. What a marketing hype it has created in market. I dont think you guys should make the same mistake.

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

25 month old KERS505XSS Electric Double Oven Range - Apparently, the self-cleaning cycle of KitchenAid ranges should not be used! After reading about the problems people are having with the self-cleaning cycle on KitchenAid ranges, we had a different problem. After using the self-cleaning cycle, a three-inch long section of the lower front corner of the Interior Porcelain coating was missing creating a deep groove where grease would collect. The KitchenAid Customer Service Department has a stock answer, We do not cover that problem! When we told Customer Service that we were worried about grease collecting in the groove and starting a fire, we were told Thats very simple, do not use the top oven!

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailers service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! Weve purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... Youll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

It is a side by side KitchenAid refrigerator and everything freezes. Many vegetables have been ruined. Even the milk freezes if left near the freezer side of the refrigerator.

At 1 year, the rivets that hold the sliding rails for the top rack rusted out and the rails fell off. I believe the new rails were almost $40 each and I had to pull the dishwasher out to replace them. Then about 6 months later, the wheels for the bottom rack started falling off one by one until over the course of about 3 months the bottom rack is wheeless. Ive just order 4 packs of wheels for another $30. The dishes no longer get very clean.... Ill never buy any Kitchen Aid product again.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?

This Kitchen Aid gas range was less than a month old when the first stuck and shorted key message popped up. The oven would spontaneously try to turn itself on at random times. I had to keep it unplugged when not in use. Then it got so I couldnt turn it on. After four repair sessions (thank God I had protection plan), they replaced it. My biggest mistake was getting the same oven!! How could I have been so stupid. Less than a month after getting it, the oven timer would try to go on and it would keep beeping. Then when I tried to start baking temp, it would only go to 6 degrees and I couldnt push any other buttons. The thing is a piece of crap. AND I have wasted countless days on the phone with SEARS and waiting for the repairman. No more Kitchen Aid for me. So frustrated....

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

We work with many Architects and homeowners that demand quality. When time came to remodel my own home, I wanted to go with the best appliances that we could afford at the time and the ones that offered the most value. Our research led us to KitchenAid appliances. Since the time we installed KitchenAid dishwasher, range, and microwave, all have been replaced except the range. With spending as much money on the range as we did, it was hard to just throw it away. When I mention my concerns and problems at the NAHB shows, the KitchenAid sales reps state that was the old KitchenAid, we did have problems with them, but things have changed since then.My point is if youre selling your product as best value, and a high-end product, you earn that title not just display it. You dont acknowledge that you had a problem then sweep it under the rug. You earn it by standing behind your product. I write this as I decide to throw another $500 at the repair of this stove or throw in the towel. Did I mention that we too had to turn our electric breaker off because the stove top would not turn off, then another time it would come on without turning the knobs. If this had happened to one of our projects, the range would have been removed immediately regardless of price and replaced with a manufactured product that cares for its customers.

Purchased a KitchenAid KSSC48QTS00 about 4 years ago. New though purchased from a freight damage company so no warranty. Paid just over $3,200 when it retailed for $8,500+ so took the risk. BAD DECISION! Started pinging a few weeks ago, had the factory authorized repair person on site that and was informed of the bad board, no replacement problem so many have posted about. Getting ready to send the board to corecentricsolutions.com as theyve gotten good reviews from others with the same issue. No spare fridge so well sort through and keep what we can fit into a couple of coolers.Amazing how many people have posted online in various places with POOR to WORSE customer service from Whirlpool. Checked and just found **. Im betting we see a lot more of this kind of activism against them. I will NEVER buy another KitchenAid/Whirlpool/Maytag/Jenn-Air/Amana product and will do my best to inform anyone that will listen in an effort to get them to do the same.

Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

After purchasing a high end dishwasher from KitchenAid, I am so disappointed in this machine. It has leaked water so long and ruined my kitchen floor to the extent it had to be replaced. The racks never stay up on the top shelf and had to be replaced three times. The dishwasher is just two years old and another leak, this time it was the motor/pump assembly to the tune of $210.00. I will never buy this brand again. I called customer service to complain and they wanted to give me a few hundred dollars discount on a new dishwasher, like I can afford another one. At any rate, it would never be this brand again when I do buy. So frustrated and so disappointed in this washer. You think you are paying more and getting a better machine, what a joke that is. Just not happy. Wish I would of read the above reviews before I had bought mine...

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

In February of 2011, we replaced our dishwasher with a KitchenAid from Sears. We thought that KitchenAid was a high end dishwasher that would have very good quality and problem-free for years. Boy were we wrong. Within weeks, the top rack started coming off the track. When I called KitchenAid, they offered no solutions and seemed to be unaware of any issues with the quality of their upper racks guide system. The upper rack design of these dishwashers is a very flawed design with very sloppy tolerances that allow the tracks to come off. I will never buy another KitchenAid product again and we will likely replace this poorly designed dishwasher with a product from KitchenAid/Whirlpool. If you cant trust them with the very basics of designing an upper rack roller system, do you really trust them with electronics and water management?

I had very similar experience on my 8-year old side-by-side KitchenAid built-in refrigerator (KSSC48QMS01). It started out with loud motor sound once in a while, then I noticed that the control panels numbers were flashing. Power Off/On from the panel, or on the physical switch did not make the flashing go away. This lasted for about a month before it produced chirping sound every 5 seconds. Four days after the chirping sound appeared, my food started to be not cool any more (The freezer side was still okay, and the foods in the drawers were not as warm as the ones on the shelves).Anyway, I ordered the Repair+1 plan from KitchenAid (actually it was Whirlpool), and they sent ASI to come the next day. The engineer from ASI was very good. In less than an hour, he replaced the control board, and I have cold food (and lots of ice from ice maker!) that night. All in all, I only lost two days use of the refrigerator, plus the cost of the plan (~ $400). A new refrigerator would have cost me more than $8,000, plus 3-4 weeks of time when I will have to wait for them to build it. I am very happy about the service I received from ASI (281-452-2121). The engineer arrived promptly, is competent and courteous, and the work was done professionally. He took my broken control board, so he can send it for repair and use it for the next customer.

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we’re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you’re going to phone and get warranty you’re wrong so maybe think twice.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

We bought very expensive KitchenAid Dishwasher including the guarantee. As system works well until now (estimates) 3 years. But we have an annoying problem with the rollers of the upper part constantly are coming out. This part of the dishwasher is very frail and delicate including without any dish appears very heavy for the rails and plastic rollers. Definitely in my opinion is a mistake of design. We call the technician for the guarantee - the answer is no solution. Do not buy this dishwasher.

Purchased the oven on July 15, 2015. Used the self-cleaning feature for the first time today. The oven blew up. Fire Department came and condemned the oven. Said it was defective. KitchenAid is refusing to acknowledge that this is defective. On the phone for 3 hours, transferred everywhere. This double oven cost us over $3000.00 and they are refusing to offer any assistance. The snottiest customer service rep I have ever encountered... MARCIE IN BENTON HARBOR, MICHIGAN. I was traumatized by the explosion and the resulting smoke. KitchenAid... You should be ashamed of yourselves. How do you sleep at night reading all of these terrible reviews of your supposedly premium products?

We have had this refrigerator since 2004 with no problems at all. We have had Frigidaire and Maytag refrigerators at other properties that havent lasted 3 years. Our Kitchen Aid works great and weve never needed a repair!

I purchased counter depth refrigerator in 2017. My daughter and were getting sick. Months later I noticed the fridge was not cold. The evaporator was not cooling. The repairman put another one in and that one broke as well. They sent me a new fridge. It was dented but I took it. AGAIN...noise coming from evaporator area in the back panel. It was repaired and the ice cube maker stopped working well. A couple of months later it completely stopped. When fields appliance repair came out the older man leaned on the drawer I am guessing. The ice cube maker is finally working but the drawer is bent out on the upper right hand corner. There is warm air and air leakage on the upper right corner. Icicles and frost on the top inside seal with frost on the tray. I can easily put my fingers under the seal. My freezer is not cooling properly with air leakage. I wont mention the dent that they put in the frame of the door either. I want someone to fix my freezer door.

Weve repaired the plastic opening handle on our KitchenAid-Whirlpool dishwasher twice in 5 years. A $49 plastic part. It has cost us >$500 to repair this poorly designed opening system twice in a decade. We have used KitchenAid dishwashers for 4 decades. Never again. Warn your friends, KitchenAid-Whirlpool dishwashers are designed now to wear out quickly. They substitute plastic for metal parts. Engineered obsolescence.

After looking at various makes and models of ovens online, we purchased/ordered our KitchenAid wall oven (KEBS107) back in August 2012, waiting for over 2 months for the actual delivery of the new oven. Over the next year and a half, we had occasional issues with the oven not heating properly - sometimes it would pre-heat quickly - sometimes it would seem to take a very long time to reach the desired temperature - especially if I was needing to change the temperature during use. After 16 months of use, the thermal fuse had to be replaced. Apparently the oven door has to be closed at ALL times, especially when broiling. Now, after two years of use, the oven is acting up once again and not heating properly. I purchased an oven thermometer to verify this. KitchenAid is going to cover this 2nd repair, even though I was told that my ESP was not currently in effect (which is another frustrating story that I wont go into). I am thinking at this point that there is a major design flaw with this appliance. Having any sort of electronic/module located just over the opening of an appliance that can get very hot was probably not a good idea. If I cant open the door of a hot oven to check on or remove the contents inside, what good is it????? This oven has been nothing but frustrating pretty much since we bought it!

We purchased a new five door KitchenAid refrigerator 16 months ago for over $3500. It stopped working two months ago. We found the local warranty service firm and they have been out here 5 times. They have replaced the compressor twice, and a specific valve once but have not been able to restore function to the unit. They came twice to take readings for KitchenAids tech department. Weve been 8 weeks without a refrigerator. The service people said they have done everything but the unit should be replaced. So far KitchenAid has not authorized a replacement. Sad state of affairs. I certainly wont buy another KitchenAid appliance.

I have a KitchenAid stainless steel side by side built in fridge. In August 2015, it started beeping constantly. I had a KitchenAid service person to my home. Immediately, thereafter, my fridge stopped working completely. The service person came to my home again and got the fridge working but it still beeps constantly (24 hours a day). I called KitchenAid last week to follow up on my replacement part and I still have no answer from them. Very poor service for a very expensive product.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

New appliance in Feb. 2017 has not worked since plugged. Have scheduled tech, out 2 times and no show. Finally in May someone showed up and he could not repair it and need to order parts. Parts arrived and installed and fridge still not working and water pouring out of the door. Week later another tech showed up and said he knew exactly what was wrong. He orders parts or so I thought. 3 weeks later now June 12, 2017 and still no part. Called their tech repair and they did not know when the part would be in. I doubt they even ordered the part. Called Whirlpool again. Their people did not know when the part would be in??? So I insisted to know where they ordered the part or how to call them about the part.Finally they gave me the parts dealer. Still no part may have to locate myself. Dont buy Kitchenaid warranty. Worthless. I have a 5 year warranty may have to use as toilet paper. Purchased from Metro Builders and they have completely washed their hands of the matter. Now if I purchase a new car and drove it off the lot and the engine fell out who is going to fix it or do I drive it to Detroit for repairs. My check is made out to Metro Builders. NO ONE IS STANDING BEHIND THEIR PRODUCTS. GIVES A WHOLE NEW MEANING TO AMERICAN MADE. THEY SHOULD BE ASHAMED. They have no honor any longer $$$.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

We purchased a KitchenAid refrigerator. It had never been used. After numerous repair calls, a technician came out and determined that it had a bad compressor. I called Kitchen Aid and pleaded with them to send me a new one. My concern is, if the compressor is bad, what else is wrong with the refrigerator? They refused to send me a new one. I am now waiting for a new compressor. I am furious that I spent so much money on a faulty product, that KitchenAid did not come through to help me out. It is now two days before Thanksgiving and I have no refrigerator.

The company says they care about customers but this is a LIE!!! I have a 6 months old built in refrigerator that does not work! Is is being 3 weeks and they still do not repair! In this case I would understand being a 6 months old refrigerator they should exchange it to show the respect with the customer, but not only they do not do that, they do not send repair. This is unbelievable!!! I even sent a email for the president of the company and he does not even replied. Hey @Marc_Bitzer this is not being polite or caring with someone that pays your salary! @kitchenAid #kitchenaid

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

Control lights failure when buttons are pushed - This has happened repeatedly, and is expensive to have out-of-warranty repairs made. Also KitchenAid/Whirlpool uses third party service technicians, which in my case proved to be incompetent and actually broke other parts of my dishwasher. Kitchen Aid refuses to stand by their recommended third party service organization (whom they have since fired) and allows them to sell the customer (me) an extended warranty which both the since-fired service organization (A&E Factory Service) and KitchenAid refuse to honor.

I have a kitchenaid (owned by whirlpool) refrigerator. It is a built in unit that cost almost 8k when purchased six years ago. A small electric board went out on the unit. In contacting whirlpool I was told that the board was not made any more and the only way to resolve my issue was to receive a prorated amount against the purchase of a new Whirlpool refrigerator. I was sent to a review board who got back to me within a couple weeks to relate to me I could purchase a new unit from them (I will never purchase another Whirlpool product ever again) and can get a 1,500 credit toward a new unit. So if you buy anything from these people dont expect it to last. Not only does it break but it is irreparable. Not to mention it is a racket. Think about it, they sell you an over-priced unit that to their own admission only last 6 years and then they hook you to keep buying from them. Crooks!!!

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

Almost four years ago, we bought KitchenAid appliances. From all of them, stove is not good. Stove looks very beautiful, but after two years, one burner was gone and we had to spent $150 and now the other burner is gone. So according to the price, the quality of the stove is not good at all. Now again I called mechanic and he is asking $150 to repair my stove. Overall I would like to say that my other appliances are good, but stove is not.

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

We bought our KitchenAid Superba Fridge in somewhere around 2004/5. We have had the icemaker replaced THREE TIMES in total cost close to 1200$$. We also had the air diffuser replaced. The fridge was not cooling and ruined ALL food/drinks inside of it.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

I purchased a KitchenAid side-by-side Refrigerator #KSCS25INSS00 for almost $3000.00 from Sears in 2004 with 5-year service contract. In 2009, I called KitchenAid Repair because of cracks in cavity liner since it was under factory warranty. Serviced by A&E Factory Service, who strongly let it be known that the service charge must be paid regardless to analysis, Serviceman Raymond #** said the repair to the cracks in my refrigerator were cosmetic and would not affect the cooling of the unit. Service was under warranty but the repairman advised against cosmetic repair because it would show as a patched-over look, will not look good and again, would not make a difference in the cooling. I found out this was not so. I began to notice over time that milk, juices, and other foods seemed to be slowly spoiling more than usual. In July 2011, refrigerator was not cooling. I called Sears for service and was put under extreme pressure to purchase smart agreement prior to appointment or pay service charge prior to serviceman sent to my home. I took smart agreement, serviceman #** arrived with computer and wand type device and said that he really didnt know what the problem was but it was probably maybe a leak and seemed to be a sealed system internal problem. He steadily called in to confer with others and after about 2.5 hours, he said he would try to find the leak and the decision about the unit would be up to Kitchenaid. I advised that I had a Kitchenaid warrant on the seal system problem. He advised to give the refrigerated part 12 hours (freezer 24 hours) to adjust and call Sears of any problems and then left. The unit seemed to operate for a day. Ice formed in the freezer but melted down the front of unit. I called Sears immediately that day and could not get an appointment until the next week! Serviceman #** came and was in my home no more than 5 minutes and placed a sticker deemed unit not economical to repair/scrap and said Sears would offer a $500 discount on another unit! I complained that it was not economical for Sears to repair but it was economical for me to spend more money! I reminded him that Kitchenaid warranted that problem and was advised to call them. I called Kitchenaid and was on phone for more that 2.5 hours getting the runaround especially with Customer Experience Team. I spoke with several people about them honoring the warranty on the sealed system repair and was told they would send a serviceman out to check out the unit. Serviceman from A&E turned out to be the same first serviceman from Sears and he refused to return although he was representing Kitchenaid. He said he was not allowed to call Kitchenaid and that I would have to do that myself. I was back on the phone with Kitchenaid Customer Experience for another 3 hours and was being preached by Tammy or Pammy about Tech Teams from Sears and Kitchenaid not reporting my problem. But she said Kitchenaid would stand by their warranty. She finally said she would have a Kitchenaid supervisor contact me and I gave her the best number to contact me which was not followed. The supervisor Denna called a few days later and left a message on my home number, not the preferred number that I have given. Dennas message was that she didnt know what Kitchenaid could do for me and advised that it would be best to take Sears $500 offer but I could call her to discuss it. I left several messages and she never answered or returned my calls to her **. One last attempt with Kitchenaid Customer Experience, I spoke with an assistant Joetta, at the same number, but another extension **. After a lengthy conversation, reminding her that I had a Kitchenaid warranty on this repair, she seemed to agreed to help with the problem and said she would send a team that could help with the situation. She took all the necessary information and promised to get back to me. That was two weeks ago. Nothing. It is apparent that Kitchenaid does not stand by their warranties and do not care about the customers.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

After Katrina devastated our home, we lost everything. My husband and I didnt have much to repair our home so when we had to select our major appliances we knew they had to last a very long time. We believed in the KitchenAid/Whirpool company. We purchased the stackable washer and dryer, dishwasher, microwave, stove and french door fridge. Within the first two years the microwave went out. The cost of the repair was half the cost of the microwave. After that the fridge went out. We paid $265.00 for the repair. The following year the fridge went out again with the same cost in repair. Year 4 our washer went out with a part costing over $300.00. That same year my oven thermostat became a problem with a bill of $100.00 just to look at it. Now today after paying $198.00 for a repair guy to look at my fridge (which continues to run at 54 degrees) we learned that it will cost over $800.00 to fix the freon hose which is located behind a bunch of other parts and compressor.We trusted this company but it has been an expensive nightmare!!! We can not afford the repairs and the additional cost of wasted food and trips to the local laundromat each week. PLEASE DO NOT BUY ANY PRODUCTS FROM KITCHENAID/WHIRPOOL!!!! IT IS A WASTE OF MONEY AND YOU WILL SPEND JUST THE SAME ON REPAIRS. THIS IS A NIGHTMARE MY FAMILY LIVES EVERY DAY!! THEY SUCK!!

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

We bought Model # KRFC300ESS01. Plug it in and two weeks later wasnt cooling in the refrigerator, but the freezer was freezing over, lost all of our food. KitchenAid sent out repair service, ordered parts replaced and said it was fixed and here we are 2 weeks later with the same thing happening again. Now kitchenaid wants to send out another repair service and order more parts. 3 months with no refrigerator, however we still have to make our payments. We lost 2 complete refrigerators full of food and endless amounts of money eating out. So Sad KitchenAid another American company goes down the tubes with no responsibility towards their customers. I guess the $4500.00 we spent on the full package means nothing.

We spent $6000.00 for a built-in side by side 48 inches refrigerator. Nothing but trouble with the ice machine. First, it froze up soon after purchase. They sent a appliance person out. He said just break up the ice. How stupid was that? The next appliance person, the water is leaking into the motor of the ice dispenser freezing it up. When exposed, you could see all the frozen ice. A lot of it. No wonder the motor wont work, it was frozen up. When the new part came, it had a new part with it. This rubber washer was to stop the water from going into the motor and freezing it again. Now these motors are not cheap. So this was a design flaw. Here we go again: same problem even with the new rubber washer. It’s frozen up solid. It makes a lot of ice you just can’t get it out of the dispenser. I am sure there are a lot of people that have this same problem. This started before the warranty was out. This is a two years and 9 months appliance. There’s trouble with the ice maker all the time. They just tell you your warranty is out even though they made a flaw in the ice machine design.

Double Oven Glass exploded - I was preheating my oven to make chicken nuggets. I put the chicken into the oven and when the oven reached 235 degrees, the inside glass of the top oven exploded. The inside glass of the oven broke into very tiny pieces and some pieces even managed to escape from the seam that broke during the incident and ended up on my floor. No one was injured, I had called KitchenAid and they told me to schedule an appointment for a technician to come at $129.00 (my expense) and then I will have to pay to the new glass to get installed.

We have a Kitchenaid Superba stove and oven model KGRT607HWH6. It was in our house when we moved in 2004. It has a glass backsplash. Three years ago the backsplash exploded with my 10 year old twin sons and a teenage friend and myself standing within three feet of it. We are lucky we were not hurt. I think the pots cooking on the stove may have been touching the backsplash and it just got too hot. But, what a stupid design for a stove top! The repairman did order a new backsplash for $100. For years I would find tiny pieces of glass stuck in corners and crevices in my kitchen. I guess I should be ashamed to admit it, but I have never used the self-cleaning feature and the oven is quite dirty. I started to look for instructions on-line, but, after reading all the complaints I am scared to try the self-cleaning feature. The instructions say to not use a commercial product. Not sure what I should do.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

Ive had my double oven for about 18 months. Ive had repairmen out twice, once under warranty, and once not. Now I have a new problem. I tried to clean the oven and it says feature not available. I unplugged it and tried it again. This time the process started, but about a minute into the clean, it stopped and said feature not available. This is maddening. I bought a KitchenAid refrigerator at the same time and that had to be repaired about 3 months ago, again out of warranty. These will be my last KitchenAid products.

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

Our story is similar to everyone else. Our first fridge broke three days after it was installed & had to be replaced. A month ago, something else broke. We finally got parts after three weeks for a broken filter system which caused our fridge to fill the shelves & drawers with water. After two weeks of waiting, the authorized service company flat out lied about not ordering parts after I had contacted corporate to have them expedited. (If you buy the warranty, do not expect any type of respect or sense of urgency. The warranty company does not care & does not hold authorized agents accountable.) Long story short, the fridge was fixed today, but still no icemaker, only water & now the freezer has stopped working & a loud fan noise can be heard through the first floor. Called warranty repair, they said they could come out Nov 27th... Buyer beware. #kitchenaide.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

Purchased range in 2006 for $1500. In first year activated self cleaning unit. Oven completely shut down. Service contract Technicians had no idea about how to fix. Finally, after two months, one technician said he had just returned from KitchenAid training session where he learned that there was a defective part that broke down while self cleaning. He replaced part with warning that I should be careful about self cleaning in the future. Over next 7 years we had technician came five times for various problems. Last week my daughter inadvertently activated self cleaning - first time since 2007. The entire unit shut down again and KitchenAid wants $400 for repair. I argued that it is a defective part. The three different supervisors I spoke with read off of a pre written statement that the part was not defective and I would have to pay. WARNING to all consumers. Purchase KitchenAid appliances at your own risk. THEY ARE TERRIBLE!

So Im cooking some chicken on the back burner of my KitchenAid Superba when suddenly without any warning the glass shattered all over the stove and into my food and almost in my face. Im not happy and Im just glad that my grandchildren were in the kitchen as usual because I watch them all the time, I just didnt happen to have them tonight.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

My refrigerator is custom and I love it. I have had it for 10 years and the only problem I had was in the beginning with the ice maker. It still looks good and it still functions well.

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

I installed a KitchenAid Dishwasher KUD101FL SS3, Type 577-0, during my remodel. I have to wash the dishes before I put them into the dishwasher or they leave dried food on them. The cable pulley broke and came crashing down on my leg. The door is very heavy. I was very fortunate that I was bruised rather than fractured. Also, there was a very loud clashing noise when the blade goes around. Now, I am not using it at all and must call a repair person. Of course, it is no longer under warranty. What a shame that I paid so much for a worthless appliance.

I waited over 2 months for a new KitchenAid refrigerator. When it was installed, the veggie bin and meat bin (the 2 bins at the bottom) had dents in them. The very bottom bin was also skewed when inserted. I called the company I purchased the refrigerator from and they shipped me replacement bins. Upon installing the replacement bins, I again noticed the bottom bin was skewed. I took it out and discovered that a air movement component was affixed behind the bin was not properly installed. This poor installation prevented the bottom bin from going in straight. A week after the refrigerator was installed the water on the door stopped working. I am convinced this refrigerator is a lemon. It is being replaced at no cost to me. I am Very disappointed with KitchenAid.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

I bought a whole suite of KitchenAid products when I moved into my new house. I bought KitchenAid brand because my Mom had only recently (at the time) replaces all her KitchenAid alliances that lasted well over 30 years! I thought mine would be the same but NO, NO, NO! The first repair case to the $1200 dishwasher which I paid extra for because it was SO quiet. It was a total splurge but I deserved it after living with the loudest dishwashers for years. It was a simple fix but now needs the same fix again. This time it’ll be out of warranty. The worst appliance though is the fridge! I hate it! I have never seen a fridge freeze up more than this one. The first time it was repaired the tech said it was a terrible design and that I should expect more fixes, he wasn’t wrong. Apparently, the fridge thermometer regulator, coils, etc are in a terrible spot that allow it to freeze up easily. Once it’s frozen and if you don’t notice (it can happen quickly too) it can destroy the main parts of the fridge that make it work & stay cold! So far there’s been 3 fixes to this system but now I’m done. I will be dumping this fridge, I’ve owned for only 5 years and buying a new one because I’m sick of its issues. I’m sad that KitchenAid now makes such inferior products. The only KitchenAid I’ll keep in my kitchen now will be my stand mixer (knock on wood).

I have the same problem than Denise of Mahwah, NJ. The oven does not keep the temperature, plus the self cleaning does not work at all. Also the stem comes between the window then it left mark. I bought also a dishwasher KitchenAid. 2 hours to clean and dry dishes. No clean dishes and not dry. I will never buy KitchenAid again.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

My counter depth KitchenAid refrigerator cant be repaired just 2 years after I bought it new. The power supply board I need is no longer available and Whirlpool couldnt care less. They claim there is a 12-year warranty but the electronic part I need is only warranted for 1 year. Therefore why bother having a 12-year warranty if the part you need cant be purchased. Therefore the effective warranty is only ONE YEAR. This is a $7,000 paperweight now. No one should purchase anything made by this company.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

We remodeled our kitchen in 2014 and purchased a KFIS29PBMS03. It immediately started frosting up in the freezer on the left side and ice and water would form below the ice maker and drip into main fridge. After three service visits the dealer replaced the unit. Again the same process happened again with multiple services and updates. Our dealer, Fergurson had another unit shipped out and installed that supposedly had been updated and fixed of these two issues. The third unit is actually worse with the frosting up and the drips and icing is about the same under the ice machine as the two others. Whats disturbing is the last service guy did order a new freezer door and gaskets but stated all these units do this and yours is not bad enough to fix as of now, but they do have another update to the top of fridge. I have ask just to refund my money and come get this jewel of design. The many days of scheduling services and deliveries and exchanges has become extremely time consuming and expensive.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

We bought a stainless steel, built-in KitchenAid dishwasher about two years ago when we were renovating our kitchen. It has been a huge disappointment ever since. It doesnt actually clean the dishes, no matter what setting we have it on. It leaves bits of food and random stuff on everything. It smells like rotten eggs when it runs. Plus, it runs for hours and hours - why? It does not effectively dry the dishes. We have had it serviced at least three times with no real improvement. Really, at this point, it is just a glorified dishrack and we end up washing almost everything by hand. Cost over $500 and is worse than the $200 dishwasher we had before. Dont buy, unless you just secretly want a fancy, stylish dishrack.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.