I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since its off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

We purchased a KitchenAid dishwasher Model KUDS30CX. The first one didnt work right and we were within 30 days so we exchanged for the same thing, thinking it was just a fluke - worst mistake ever! The second one was repaired over 8-10 times. Finally, KitchenAid replaced it with the same thing. Now Ive had this one for 2 months or so and after my last cycle, the dishwasher wont stop running. It showed clean and was done but kept making noise.It would stop then start, stop then start. I tried to cancel the cycle. Then without any lights on or anything, it kept starting and stopping. The only way to completely get it to stop was to unplug. So once again I have no dishwasher. I will have to take time off work for the serviceman. This model should be completely recalled and customers given full refunds for the amount of hassle involved.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

KSSCA 42QMS03 built-in refrigerator-freezer - Builder Centex (now a Pulte division) installed this optional upgrade appliance in March 2007 for $7000. Now, appliance is not cooling enough in freezer and almost no cooling in refrigerator; has flashing indicator lights; and has intermittent low fan noise. Repair tech said KitchenAid does not carry replacement for defective Main Circuit Board because Japanese factory for the board was damaged by the tsunami during the large earthquake that destroyed nearby nuclear plant, so customers have to wait till 2020, per KitchenAid, for KA to have replacement circuit board again.That tsunami was in March 2011 -- more than 4 years ago; how long does it take to have another company make that circuit board? Or does KitchenAid not care about its obligations to its customers for prompt availability of replacement parts? In reading the other damning reviews on this website, I am getting a clearer picture of the poor accountability of this manufacturer. What I do not understand is that Whirlpool, a highly regarded brand in appliances, is apparently allowing their upscale KitchenAid brand to languish in poor management practices.

We purchased a KitchenAid double oven with the construction of our new home. Commencing with the installation there was nothing but malfunctions with the oven. The fan was bad; control board went bad and most importantly (and never satisfactorily resolved) the oven consistently failed to preheat at the correct temperature or to cook evenly. The oven consistently overheats between 40-50 degrees. Several holidays were less than satisfactory due to the condition in which the food was cooked. The oven was serviced several times over one year and problems were never resolved. Before warranty ended, demanded oven be replaced because lemon and was refused. Told the uneven temperatures and cooking was the way it was suppose to function. Not if you want to follow a recipe, it isnt!!!

I have a KHMS 2050SSS-2 microwave. It was purchased new in 2011. Very little use. In the middle of the night my smoke alarm went off. The kitchen was lit up like somebody was running a arc welder. The microwave was running even though no one was using it. I tried turning it off. I even opened the door but the thing keeper going. The glass plate was melting and a hole was burning through the bottom. The only way to turn it off was to unplug it. My wife dialed 911 because we really expected a house fire. Whirlpool was contacted. They sent out a repair team who said it was “not repairable. Since then I have contacted Whirlpool 3 times but there is zero response. I find that their could not care less attitude disturbing to say the least.

This was the only refrigerator on the market that fit into the space available from our previous fridge. Three times I had to replace the center brace for the two drawers. Only after I had a friend attach a metal support to that brace did it stand up to what I consider a normal load.

The Kitchen Aids Superba double ovens self-cleaning option burned out the control panel. The repairman said that is a huge problem with these ovens, but still charged us for the call, and the replacement part. Now, the problem is, I can turn it on, but I cant change the temperature, and it will not turn off, unless my husband turns off the breaker switch. A new repair guy says the parts are discontinued. Its not fun going through the holidays without an oven. I am still trying to locate parts online, but no luck so far.

We purchased our Kitchen Aid appliances (French door refrigerator, double oven, range top, vent hood and dish washer) approximately 15 months ago. We have had the repairman out for repair on the iced up ice maker 3 times. The compressor has been changed once. Yesterday, we were told the panel was defective, to the tune of $500 for repair. And no, the warranty is not still in affect, despite having these problems with this fridge before. I am frustrated. Whirlpool, Lowes and the Kitchen Aid repair people are not helpful. It looks as though I may have to replace this appliance and I can guarantee, it wont be with another Kitchen Aid. Please do more research before you purchase these appliances.

Worst experience ever. If I could give 0 stars I would. One door stands higher than the other. The freezer screws dont even match the knob. On top of the appliance being **. Customer service is horrible. Waited for the appliance man from 8 am-4 pm to be told he will be here by 5 pm. Waste of time. Sent me 3 different handles where none of them matched. Pick any other company but KitchenAid. HORRIBLE. HORRIBLE. HORRIBLE.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

This refrigerator has been in use since 2007 and I have not has any problems with it. The ice maker works perfectly, the temperature controls and meter for the filter works great. I have the stainless steel side by side cabinet depth model with ice and water in the left hand freezer door. I am very happy with my refrigerator.

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

We bought a KitchenAid Dishwasher Model KUDL03IVWH0 in December 2008. It has leaked since the first time we ran it. We were both commuting long distances to work, trying to get moved in after putting our stuff in storage to have all the floors redone, have otherwise busy lives, and agreed my husband would fix it or call to get it fixed. To make a long story short, we put a cup under and forgot about it until after the warranty ran out. The extended warranty is $309.95 for a year, which did not seem worth it since it was a manufacturers defect - we did not want to give them any more money. We are looking online for a way to fix it ourselves, but in any case well never buy a KitchenAid dishwasher again!

My four year old Kitchen Aid dishwasher (model kudko31twh2) has been a headache. Numerous calls for leaks has not fixed the problem through Bestbuy extended warranty companies. Now, my new kitchen floor is damaged, and this past Saturday, Feb 18, the machine gave off a burning smell. I had to remove the machine from the premises, due to the smell, and felt compelled to purchase a new dishwasher, even though there is still time left on my extended warranty. I am very angry and frustrated that Kitchen Aid said it is Best Buys problem, and not theirs.They might be right, but they should stand behind their products better.

I purchased a new Kitchenaid dishwasher from Sears in November of 2010. After paying a hefty price, over $700.00, it has now broken down completely after only eight months. First, the sliding drawer cracked, really? After all it is made for dishes and now the entire control panel is fried. I am so disgusted mainly with this problem and being that I must have a repairman come only on hours that are very inconvenient. After taking three days off, there was another issue today, and now I have to try to get someone to come tomorrow since I have taken enough time off from something that is not even a year old. I would like to know if there is a lemon law about these types of problems. It doesnt appear that I will have this appliance for long.

The wheels on the upper rack have broken also on our 2-Year-6-mo-old KitchenAid KUDSFXSS Model. Replaced them at my own expense. Later discovered that 2nd year to 5th year, the nylon dish racks and electronic controls are covered under limited warranty.

Two year old, top of the line dishwasher, was not filling with water. Repairman came and said the water was pouring out of the motor pump assembly which needed to be replaced for $412.00. I live alone and run the machine 2-3 times a week. I am replacing it with a Bosch since this happened even before the much-reported control panel failure and broken top rack.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

Webster’s Dictionary defines “Self-Cleaning” as capable of cleaning itself”. In 1963, GE developed the first “Self-Cleaning” oven. After 63 years, Kitchenaid and their AquaLift Technology has turned back time by redefining “self cleaning” to mean: “If you want your oven clean, you’ll have to do it your-“self with a scrubby pad and manual dexterity”. Plain and simple, AquaLift does not clean your oven and does nothing other than soaking the bottom tray for 40 minutes in warm, filtered water. It produces no steam to speak of, which is the principal behind its cleaning method. After 40 minutes of steaming, the water in the bottom tray is lukewarm to the touch and any grease or oven grime in the oven is unaffected.We called KitchenAid about this on 11.29.2019. When you call and ask about their knowledge of this issue, they tell you they have never heard of this problem before, yet after a quick web-search, you’ll find numerous Class Action Lawsuits filed and customer reviews regarding the false claims AquaLift makes. When the sales people at the Big Box store where we purchased the oven were asked how the self-cleaning worked, they only provided positive support for KitchenAids superior technology.During our call to KitchenAid, they suggest to run the Aqualift process multiple times and then scrub the oven with a scrubbing pad between cycles. Kitchenaid even offers to send you a sample of cleaning power named “Affresh”? Why would a “Self-Cleaning” oven need to be run multiple times; need a scrubby pad; and a scrubbing agent if the self-cleaning worked? The best part of “self”-cleaning the oven yourself: To get to the back part of the oven’s walls and back panel, you will have to remove the oven door, unless you can suspend yourself in thin air to avoid laying on the open door to reach these areas. So, when Kitcheaid saying their oven is self-cleaning, it really means clean it your-“self”.

Weve owned a number of small KitchenAid appliances over the years that have worked perfectly and held up well. As a result, we bought a KitchenAid dishwasher a few years ago. What a mistake! I will never buy another KitchenAid appliance. This dishwasher has been nothing but trouble since we bought it. Half the time we have to switch off the breaker to get the electronics to work. Recently, the piece that holds the top tray in broke spilling glass all over our kitchen floor. Do yourself a favor and avoid KitchenAid large appliances!

KSF22C4cYY01 - Purchased a KitchenAid side by side refrigerator in October 2014 from Lowes. Thinking that this refrigerator though a little higher price, it would be a better refrigerator. I was wrong! Shortly after purchase I noticed water freezing in the bottom of freezer. Had a repairman with warranty company come out to fix it. Also had a bad taste in the water that took over a month to clear up. Then the ice maker stopped working. Had the same repairman out. He was unable to repair said it needed a new ice basket. They had to order it. Several weeks went by. I called to find out that they could not find part needed, therefore the refrigerator needed to be exchanged. This has been ongoing for four months and I have yet to talk to the correct person for the exchange. Every time I call I am put on hold for a long time and then told someone will call me back and they never do. I am so disappointed with KitchenAid! I will not buy their product again.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

We just built a house and bought all new shiny appliances, including a KitchenAid refrigerator side-by-side, counter deep, very expensive. On DAY 1, the freezer temp was raising, we kept lowering it back to 0 F. On DAY 2, it doesnt go below 16. Now day 5 and its 32, and doesnt respond to pushing temp control down. Technician may come tomorrow. Meanwhile, food will start spoiling. Also, no instructions came with it, except how to install. Gee, thanks! NOT BUY THIS!

I have a 4-5 year-old KitchenAid Dishwasher. It leaked badly on the kitchen floor the day before Thanksgiving. I could see underneath that the drain pump and motor was lying on the floor. It had fallen off its mount and was barely hanging by its rubber hose connected to the drain sump. I pulled the machine out from under the counter and turned it on its side to investigate the problem. I found that the 2-inch hose that connects the pump to the dishwasher sump was cracked from holding the weight of the pump and motor. Call to the tech dept at KitchenAid to get a new hose. Tech could not find a part number to get the little hose. Said he would email the info in a few days. This rubber hose is about 2 inches long with a one-inch opening on one end and about 1.25 inch opening on the other. It attaches with two simple hose clamps. Several days later I received an email stating that the hose was not available for purchase, as it only comes on a motor/pump assembly which will cost me $264. All I need is a little rubber hose. This is a serious RIPOFF.

Purchased KitchenAid Architect Series II, 5 burner gas freestanding stove with double ovens. Within 5 weeks, the paint started bubbling, cracking and flakes were falling off, this was on the panel where the burner knobs are located. Called and repairman came out and looked at it and called in for instructions on what to do. We were told by him, numerous phone calls to kitchen aide and supervisor, Sorry, the stove is only covered for 30 days for cosmetic problems. Ok, I say, your paint is defective or application was not right. I cannot believe you would not fix this problem, when it is obviously defective. I have had appliances for many, many years and never had paint bubble and come off as this has, especially a brand new appliance. The stove looks horrible, the whole control panel is now gray steel and your company will not fix an obvious problem with your product. I will never and tell others not to buy KitchenAid because you do not stand behind your products that obviously has a problem. I can buy a new control panel for $100 and replace it, but after spending the amount of money that I did for your product, that is another slap in the face.

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

Bought a fridge from PC Richards. 10 weeks later it was broken and I lost all my food. They replaced a sealed evaporator unit. 1 week later it went again and lost all the food I replaced again. Store says KitchenAid is responsible for the food loss and they say they are not. So who really is? You pay $1700 for a fridge, lose food twice and no one is responsible? How could that be??

We own two model number KESA907PSS KitchenAid stove/ranges. We have replaced two control panels due to boilovers on the range - spills or boilovers run down into the electronic control panel and short it out, making the oven features unusable. We were able to turn on the oven, but we would have to turn off our breaker to turn the oven off. KitchenAid would replace the part while under warranty, but they would not pay for the service call. Service calls were provided at over market prices of $90 per call. It was easier just to call an independent. Additionally, the knobs on the front of the stove push in and turn on if you barely bump or lean against them. We have accidentally burned/melted items that were on the burner. This is a huge liability for Kitchen Aid I would think. We try to make sure nothing is ever left on our stove top and we check our stoves before we leave our home for fear that someone may have accidentally leaned against the knobs and turned the stove on. Very scary! I will never purchase a major appliance from KitchenAid again. I have smaller appliances for KitchenAid that I have not had problems with.

KitchenAid 5 French door Fridge - Dont buy any KitchenAid appliance, everyone is way better off buying a Kenmore, GE, Whirlpool at least you know the product will last and do the job. My fridge does not dispense water after changing the filter, I followed all the instructions including running the water, NOTHING!!! On top of this my freezer door keeps getting stuck with frost, no kids in my house either. I have tried to clean it, keeps happening over and over! I am so done with this stupid fridge, no water, frost and all it is, is Eye Candy for the kitchen but does not function or work. I Might as well go get my 20 yr fridge from the garage and bring it in the house!

First of all I called the help center and clerk was so rude, then I had tech come out to check my fridge which is LOUD and he didnt look at anything and said, Yup they are loud nowadays, and left!! What kind of service is that? How does that help me as a customer not being satisfied with a loud running fridge? The company could care less about their customers. I never will from this company for any product!

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

I purchased this dishwasher in October 2011 which was a Kitchen Aid model KUDC10IXWH4. This was installed in a basement kitchen which is only used at New Years and Easter and is run for a total of 10 loads per year. The control panel failed within the first five loads and we needed factory service. When the service tech arrived I was informed that we had to pay the labor and service call. This failure was in early 2102 after the unit was run for the New Year holiday. We were told by the tech that we should consider the extended warranty because these units constantly fail. The unit starts by itself. The thermal fuse fails about every 6th load at a replacement cost of $138 per trip. Kitchen Aid is absolutely useless in this process and deny any responsibility in this matter. As this unit has just been run enough to empty the sample bottle of Jet Dry and had for service calls I would tell anyone never to buy another Kitchen Aid appliance as we will not ever again. Their customer service is horrible!

We recently bought a kitchen full of appliances and have already had the double wall ovens replaced (after less than a year) and the ice maker in the refrigerator has NEVER worked properly. Kitchen Aid is a pro at disassociating themselves with resolving the problem. I have now had service on my refrigerator 4 times, replaced the ice maker only to have it still dispensing crushed ice I have neither selected or wanted. This time, they kept me on the phone for over an hour (really) as they passed me from person to person only to schedule service but not tell me that they did. Each time they come out, it will generate yet another visit if they need to order a part. AT WHAT POINT WILL YOU TAKE THIS APPLIANCE OUT OF MY HOUSE! I foolishly purchased the extended warranty for all my appliances - well this only lets the manufacturer off the hook because they push everything off to the extended plan that I paid for even if the problem occurred under the original warranty! What a hoax. LEARN FROM ME AND DO NOT PURCHASE THESE APPLIANCES.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

The oven (model # KGRK806PSS01) was put in self clean mode. I came back to the kitchen later and found it had powered off; the oven glass was shattered and hot pieces were falling on the floor. After letting it cool down, I unplugged it. I later plugged it back in; still, it had no power and the self clean oven door latch will not unlock. Oven is completely useless now. The glass and parts alone to fix it are over $450 plus a service call & labor would put it closer to $600. I bought this at Sears about 5 years ago and they referred me to KitchenAid. KitchenAid finally offered to fix it for $370; however the glass is on back-order for 3 months. I see many similar complaints online and judging by the long back order on the glass, Im sure there are a lot of other people in my boat. I reluctantly ended up taking KitchenAids offer and I will not buy KitchenAid again.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!

The refrigerator freezer leaks water and then builds block of ice - have to remove every 3 weeks. The dishwasher, the door that soap is place in wont open making the soap not dissolve - has been replace once before. The caddy where the silverware is place into is all corroded making holes on the caddy pieces fall off. The stove door has fallen - have to unscrew the doors due to the style of the appliance. Food, grease falls in between the door and glass due to vents. The stainless steel which it is not stainless as they say is a poor type of metal that the appliance look smear all the time. I am able to stick door magnets on the door. Kitchen Aid will not take care of problem. All they say is, Unfortunately the appliance are 3 years old, but the problem is ongoing since the first month of purchase.

Same problem with top rack as everyone else. Plastic prongs on top rack are flimsy and have broken on my dishwasher several times, each time causing us to pay Sears for repair. Finally bought the service maintenance plan just to keep this thing together. Whirlpool/KitchenAid needs to find a permanent solution and cover it under warranty. This thing is a money pit. Never buying a KitchenAid appliance again.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

I got KitchenAid countertop fridge in Feb 2015 and since I have got this fridge I was not able to use freezer for more than a month because everything freezes in it. I called service technician and he came in, did something and it didnt help. After few days same issue again, then guy came in again and said he dont have heat gun so cant fix. Again appointment was rescheduled and then he came in again, did troubleshooting and said he will replace door. I waited for 1 month and called KitchenAid again and they said door that was shipped had a dent so now they have to get new one manufactured. Another 1 month. In a nut shell I have this fridge since 1 year now and I was never able to use freezer. KitchenAid sucks.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

I bought a new house from a builder in October 2012 which was a new built house. He installed Kitchen Aid Microwave KBMS 1454 SSS-3 which was expensive. Me and my wife are the only 2 members in house and sometimes my niece come to visit us. We were out of the country for total of around 5 months in last 2 1/4 years. We were not using microwave a lot. It means that we did not use microwave for total of two years since we bought the house. The other day I was popping the popcorn and I could not. Microwave was running but it was not popping the popcorn. I searched about this problem online and tried basic things as per the recommendation on web but It was not working. For expensive microwave like this one, it should work for at least 4-5 years. I called the kitchen aid for my complaints and they offered me extended plan for around $300 for one year warranty. I hope company like kitchen aid should take responsibility of their defective unit and help the customers by fixing it without charging them lot of dollars.

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

We purchased 4 KitchenAid appliances for our kitchen and also a washer and dryer. 1 year later, the control panel went bad in the dishwasher so we called Whirlpool. They sent a repairman to service the dishwasher, upon his arrival he informed me the control panel was no good and this was a regular problem with this model and whirlpool is aware of this. He told us we would probably have to replace this yearly. Well 1 year later same problem again and we are getting stuck paying 180 dollars for labor on an appliance that is only 2 years old. Argued with Whirlpool and they said sorry its your problem.

Purchased the machine almost 3 years ago. It has been a good machine with the exception of the plastic support for the top rack which breaks about every 12 to 14 months. Apparently looking on YouTube this is a common occurrence and not just an isolated incident. The part is $20 plus shipping, but buy 2 and replace the other side at the same time, it will save on inconvenience. I am baffled by dishwashers these days. None seem to last. Here is a real cause for an environmental group.

This refrigerator is barely 2 years old. The lights began to fail after the first year and am told are not covered by the original warranty. Service just left and stated how ridiculously expensive the parts. We need a power supply board $387. And he may have to replace some or all of the LEDs at $77 each. This is absolutely ridiculous. It seems to be a common problem with LEDs in a cold environment. We could be looking at a bill of over $1000 for lighting on a $2,500 2 to refrigerator.

Five or six years ago I purchased a high end Kitchenaid Dishwasher. Three times it flooded my house including once that triggered a substantial insurance claim. To make up for this Whirlpool Canada offered me a discount on a new machine. I accepted the offer hoping the first machine was just a lemon. With the new machine I purchased the CertifiedCare extended warranty.This past July my dishwasher stopped working. I called in and it took almost a month for a technician to come to look at it. He said he would order parts. Now it is the end of September, almost three months later, and I still do not have a working machine and no one from CertifiedCare or Whirlpool has even given hint that they care about solving the problem. I am married with six kids and need a working dishwasher in my house. Whirlpool needs to step up and do something about this.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

Our stove caught fire and nearly burned our house down! The range was a $1500 unit just over 2 years old. A wire to the oven element failed catching the wire insulation on fire and started to navigate to the wall of the house. There was nothing in the oven at the time and it was being preheated for potato cakes. Pictures are available and will be used for an Attorney in order to regain damages.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

When we did our kitchen renovation, we put in a top of the line KitchenAid Dishwasher (and double oven). The dishwasher control panel stopped working after 2 weeks and had to be replaced. Since then, the new control locks up on a regular basis requiring me to reset the fuse in the fuse box to make it work again. The detergent dispenser doesnt open at least once in every 10 washes, requiring me to put the dishes through a second cycle to clean them. We have been having similar problems with the KitchenAid double convection oven - the control panel had to be replaced one month after the warranty ended costing us $400 to repair. Both appliances are just over one year old. I wouldnt recommend any KitchenAid to anyone.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

We want to thank Chris from B.C. who posted detailed instructions for repairing the electronic control board for Kitchen Aid refrigerators. Our 5 y.o. premium cabinet depth Kitchen Aid model #KBFC42FTS02 had the same problem that Chris described (constant alarm chirping, flashing lights on control panel), but our fridge was still cold. The Kitchen Aid affiliated repair service (contracted by KitchenAid/Whirlpool) told us that the electronic control board needed to be replaced. However, they claimed that the factory which manufactured the parts in Japan had been destroyed by the tsunami and no more parts were being made. Further, I called the KitchenAid parts service line on their webpage and that person (also a contracted service, not a KitchenAid/Whirlpool employee) told us that the date listed for availability of the part was 2020 (which he said meant that they had no plans to supply the part in the future)!The repair service offered to take the part out (then we would have no working fridge) and send it out for repair, which could take up to 30 days - not a viable solution from our point of view. At the repairmans suggestion, we attempted to find a new or refurbished part online and were not successful. Obviously, lots of other folks are having the same problem with their KitchenAid/Whirlpool appliances.Before Christmas, reluctantly we schedule a repair visit to have the part removed and sent for repair. The repair service never showed, despite their assurances that a repairman was delayed but was on his way! After that, we were reluctant to trust them with the brains of our expensive refrigerator. After Christmas, we found Chris blog of 12/28/13, with his description of the parts we would need to repair the control board ourselves and detailed instructions. We were able to make the repairs and our refrigerator is now working. Our cost was under $20. Thanks, Chris - this was a welcome holiday gift! We cant believe how callous KitchenAid/Whirlpool have been in abandoning their customers. We will never buy another product from their company.

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

I purchased all new KitchenAid appliances for mothers day in 2013. My refrigerator worked for about a year, and since that time I have place 6 service calls. Yes, I bought the extended 5-year warranty for $300, but thats a joke too. My refrigerator has made loud humming sounds, the ice melted, and I lost all the contents of the freezer and refrigerator. The ice container has rust in it (company wont replace), and when I called for service like today, they say Oh we can get there in 2 weeks. After reading all the complaints on this site, KitchenAid must know that its customers are not happy. I will never buy KitchenAid again.I am surprised that in an industry where customer service is king (or should be), this company cares so little about its customers. I would be willing to entertain a class action lawsuit on this company for selling faulty products. I too have to take time off of work every time the repair man comes out. I think its time this company be held responsible for the products it sells. Is there a lawyer our there that can help the little guy who just wants a refrigerator that works?

We purchased a complete kitchen of KitchenAid products. The quality has been very poor. The name at one time inferred quality. In two years the refrigerator was replaced once and the second has failed. The refrigerator temperature controls dont seem to change anything. The Dishwasher has been repaired three times. The stove has very poor insulation, but does a good job of heating the kitchen. In summary, I hope your experience has been different. Lowes has made every effort to to do a good job, but they simply have very little to work with with their KitchenAid appliance brand. I suggest you read the other reviews and make a wise decision. We made a very poor $6,000 decision.

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

Please let me preface my following KitchenAid experiences with stating... I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers.December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, Low, and customer service states there is not a correction. This is a known issue on forums!Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!To date we have had six (6) service calls and spent $100s to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

I like the appearance of a counter depth refrigerator with no grungy water/ice dispenser on the outside - it has a filtered water dispenser on the inside. As far as performance it keeps a perfect 38 degrees, and nothing spoils due to too high or low temperature. My only complaint, a mild one, is that the freezer is on the small side and I have to remember that when I go shopping.

The dishwasher operation is very quiet and it cleans the dishes very effectively. No complains at that end at all. The silverware rack has a top system that takes a bit to get used to, but its okay. The model we chose is a built in and looks good.

Paid 2800. Horrible refrigerator, after year I had three service calls, ice melting water all over the floor. Refrigerator warm not cooling down, ice build up in the freezer. Waiting three days for service. Horrible service. For a brand new refrigerator they keep ordering for parts. Are used to always buy Maytag. One mistake and I’m paying for it dearly.

Apparently when you buy KitchenAid top of the line range (KDRU783VSS), it does not have the auto shut off baking function. It just basically alerts you when the time is up like the timer. Does turn on when delay time is used, but you have to manually shut it off. What a crock. Im glad Whirlpool bought them out. Maybe they will terminate KitchenAid. They used to be good. Nothing but crap now. Im sure to leave a review. Also bought the french door fridge and it would throw ice around your glass and end up on the floor. We got a replacement and it did the same thing. We finally had to upgrade so it would stop doing that. Now I cant get the water filter to reset on the new one. We bought the whole kitchen including microwave and dishwasher. So far the last two are doing fine. Stay away from kitchen-headache!! Buy something else. Anything else.

Worst fridge ever. All the shelves are broken on the plastic edges. Basically, the plastic parts crumble after a few months. We have replaced them and they broke again. The ice maker has never dispensed ice properly. My sister has the exact same experience with her KitchenAid fridge. We both paid a lot of money for these fridges. Run away from KitchenAid fridges!

I called complaining that there must be a leak because the rinse aid would run out way too fast. A repairman came out right after we moved in & said there was nothing wrong & that there could be no further calls under warranty. It is out of warranty now. We are building a new house & I have ordered a Bosch dishwasher. This is a model: kude03ftss1, sn: fw4806744.

Our son bought a KitchenAid KUDS201XWH4 replacement dishwasher for us a few years ago. Like everyone else has mentioned, the prongs holding the upper rack rollers in place broke off causing precarious loading of the upper rack, in order to keep the wheels from falling off completely. I went online and ordered two replacement roller assemblies. Surprisingly, even though order acknowledgement indicated out of stock, the parts were delivered in a few days. Removal and reassembly of the roller component assemblies proved to be puzzling at first, but it didnt take long to get everything mounted correctly and working again. Now we stack the top rack with heavier items toward the rear, not in the front. Think teeter-totter balance. Unfortunately, after a recent momentary power outage our dishwashers wash cycle starts, but soon changes to the Cancel/Drain cycle then stops completely. Now what?

Ordered a KitchenAid refrigerator KRM706ESS01 just over a month ago. The refrigerator stopped working on Sunday the 20th and did not see a technician until the 23rd. The technician came to the house and told us we needed a part to repair which will not be delivered until the 31st and who knows when the technician will conveniently show up. Now we are out $1000 of Thanksgiving food for 18 people at my house and KitchenAid/Whirlpool offered $100 for the inconvenience, right!! I spent over 2 hours on hold waiting to talk to someone who could actually do something and when I finally was able to speak to someone they were of no help (Tim #**). Looks as though we will be out of a refrigerator for the foreseeable future. I will never buy a KitchenAid product again and will do everything in my power to spread the word of a terrible product/customer service.

This is the second review I am writing about this oven. The first review I wrote was a couple weeks after it was installed and I gave it 5 stars. Its a beautiful oven. The stovetop/burners work great. The top oven is the one I use the most and at first it was fine, but after about a month, I noticed the blue interior is peeling off the base plate on the top oven and black splotches started appearing. I removed the base plate and tried to clean it but there wasnt anything on it. The blue was just disappearing in places. I took the oven plate back to the store I bought it at and they ordered a new one.The second plate started doing the same thing after only a couple of weeks. The blue coating is clearly not perfected and I really wonder if it is releasing chemicals or flaking off into the food. I cannot recommend this to anyone. KitchenAid - you need to do more testing before you release products into the market. I am a product developer - I know when something hasnt been tested appropriately. Im waiting for my third base plate to arrive but I am likely going back to the store to tell them to replace the oven. My preference would be to replace it with a different brand, but the over the oven microwave that a purchased at the same time is also KitchenAid brand (ut-oh).

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

I had an old KitchenAid microwave that Sears could not fix, so they offered a $575 credit replacement for it. I went to Sears and the one they stated was the same one was on sale for total of $484.49, so I ordered it and a week later it was installed. With just the two of us, we barely used it. Three weeks later while doing a baked potato in it on sense position, it caught on fire melting the plastic inside. They came out and stated it wasnt repairable so now they would only give a replacement value of the $484.49, so I had to add money to it just to get another microwave. Only this time I bought a GE. It should be here on Saturday and I hope it lasts longer then the KitchenAid did. Do not buy KitchenAid KHMS 2040, it will catch on fire.

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

Did not always get dishes totally clean, but did a good job overall. When purchased cost significantly more than a number of other brands. Quiet and worked much better than a Whirlpool in my current home.

IN 1953 my parents built a house after I was born. They had a KitchenAid dishwasher that was still working perfectly in that house when they retired to Florida in 1986. I figured that was a good reason to look at KA appliances when I remodeled the kitchen in my current house in 2011. BAD MOVE!! I bought a whole stainless KitchenAid kitchen (warming drawer, cook-top, double built-in convection oven, hood, etc.). Im now looking at the four repair tickets that document the three months it took for them to get the double oven model #KEMS308SSS04 brains working - thankfully covered under warranty as it was within weeks of installation that the troubles began - and thinking I didnt know how good I had it then compared to the dishwasher travails Im still going through!.The dishwasher - Model #KUDS30FXSS1 - has broken down four times. The first time was just after the warranty ran out and we paid for labor when they replaced the controller circuitry. The second was shortly after the first and we paid again for the part to be installed - both times having to wait several days, dishwasher less, for the part to be delivered after the diagnosis. On the third time the control panel went dark, about two months ago, I opened the unit (having seen techs do it four times) and after jiggling the circuit boards and re-seating the plugs it lit up and worked... until we loaded it after dinner last Thursday. Now the control panel is once again dark. Im waiting for some response from Kitchen Aid and Im warning you not to buy Whirlpool corporation stuff as it doesnt dont work and the company doesnt care.

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

I have a house in New Jersey that was affected by Sandy. When installing the new kitchen I decided to buy KitchenAid appliances since I had them in my house in Florida and loved them. WHAT A MISTAKE!! I have had the range serviced 4 times now for the same problem (oven not lighting). It was recommended by the store where I bought the range that I should call Whirlpool and request a replacement. The answer I got from Whirlpool was that the warranty does not cover replacement only repairs. So keep in mind when buying KitchenAid that if you get a lemon like I did, you are going to be stuck with it and just keep getting service until your warranty expires. Also, once you get into the extended warranty period (if you still own it by then), you may have more issues. I havent reached that point yet and dont think I will. I think by then I will have replaced this range with a GE.

I filled out a complaint on 10/11/11. The repairman was at my house and replaced the motor on my 7-month-old dishwasher after waiting 3 weeks to get it repaired. It is now 10/21/11 and it broke again today. It was the same problem as last time, so I assume it needs a new motor again. I have to wait another 12 days just to get a service person to come out and look at it. Ill then be at over a month with a non-working brand new dishwasher in a 7-month period.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

It is an average refrigerator with ice bucket in the door. However, the ice in bucket always clumps. Also, it is difficult to keep dust and dirt off the grill underneath the refrigerator due to tight distance between grill and floor space. It is hard to regulate the temperature controls for the vegetable bins. After cleaning the dirt and fuzz from the grill at bottom of the refrigerator there was a noise.

How does KitchenAid have an overall 4 star review on this site? All the recent reviews I have read sound SO familiar. All are equally deserving of the 1 star scored. Our experience is no different. We made the mistake of buying based on reputation. KitchenAid had a good reputation (past tense); thats about the sum of it. Very much appears the KitchenAid brand and reputation got flushed down the toilet when they went under the Whirlpool umbrella - both in terms of product quality and customer service. So, here is our story. We furnished our entire kitchen with KitchenAid appliances. Though we have had our appliances about 4 years, the failures started within months. The scratch resistant cook-top easily scratched. KitchenAid wouldnt honor. The bottom handle on the refrigerator has never attached correctly. KitchenAid doesnt seem to care. The dishwasher, however, is the gem! We have had to replace the soap dispenser three (3!) times. We have had to have the entire motor replaced. The wheels on the bottom tray ALL fell off. And, then just this evening, the digital control panel failed. Failure is the operational word here. KitchenAid appliances are a fail. Would NOT recommend to an enemy.

Did you know KitchenAid is owned by Whirlpool which includes Maytag, Jenn-Air, Amana, Kitchen Aid... Pretty much all the heavy hitters from the US fall under the Whirlpool umbrella now. Just keep that in mind as read through all of these disappointing posts about quality, service and general safety. I, like many, replaced my entire kitchen with what I believed was the TOP quality KitchenAid appliances. I bought the KEMS308SSS05 which is a Micro/Convection oven combination. Its failed now 5 times since I purchased new in 2012. I am 4 months outside of the 2 year warranty but the first problems (for which theyve never corrected because it continues to happen) started with the first 90 days.I get sometimes there are lemons at ANY company, we are humans and were not perfect, but a company when realizing their faults need to step up and cure the deficiencies. Thats the difference between an average company and a great company, and sadly whirlpool seems no longer to be or even want to be a great company.

KitchenAid makes a beautiful refrigerator - and that’s it. It is dysfunctional. The water dispenser is not user friendly & EVERY time a guest uses it, ice and water spill everywhere. The ‘water’ sign on the dispenser is wearing off after 4 months of use (2 adults in house only). The adjustable shelves are not. I’ve tried moving the shelves only to gouge the sides of the fridge - so they stay at unusable height. Plastic - so much plastic! I wish I had bought something else...

Just purchased this dishwasher (KTA 44 dBA) mainly because it matched the refrigerator KRFF707ESS I wanted and am pleased with. However the top tier drawer of dishwasher is pretty much useless. I thought it was for stacking flatware but the prongs are so short, the flatware falls over. Wish I had bought a Miele which is more expensive but definitely superior. So now Im not using the upper tier for flatware. Alternative is this enormous basket which takes up so much space. No one would ever have need for that much basket space... takes up the whole depth of bottom drawer, which by the way, slide out on their own volition often. Dont stay closed unless you forcefully push it into place. Not thrilled with this dishwasher. It is quiet and it does clean. Thats it. Spend the money and get a Miele.

KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.