I purchased a complete house full of Kitchen Aid products about 8 years ago, paying a little extra for a Brand I thought at the time was top of the line in terms of features and quality. Boy was I wrong, the following is a list of costly issues Ive encountered over what I think is an unacceptable product life span...some of the breakdowns occurred just outside of warranty, some continue: - Fridge Fan assembly replaced (overheating) - Fridge cheap plastics, many shelves easily damaged - Stove burner replacement, electric front panel malfunctioning - Dishwasher Circulation Motor seized - Dishwasher door closing mechanism malfunction - Clothes Washer control board failure- Clothes Dryer faulty ignitor (gas appliance)This is the list so far but Im expecting further issues down the road, I paid thousands of dollars for these appliances and expected them to last much longer...next time I will do my homework, that said...Im done with Whirlpool/KitchenAid.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company’s attitude as well as the personnel who manage these types of complaints for them.I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

Like many other people with Kitchen Aid dishwashers, my top rack broke. The cheap little tabs that hold the wheel. After reading many complaints here I wasnt very hopeful. I emailed the company, told them my problem. A few days later I received a phone call from them. They asked a few questions and are now sending me a newly designed metal part to replace the old one, free of charge! I suggest calling them rather than email to expedite the process.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

I always wanted to own a KitchenAid appliances Because they’re supposed to be on a higher brand. We finally renovated my dream kitchen and I bought all KitchenAid appliances except for dishwasher which I got a Fisher & Paykel 2 drawer one. Anyway after 8 mos since I bought the Counter depth refrigerator KRFC704FSS It started having a problem with the ice maker. Called in for a service and said they will replace it and in a week the cooling system started to have problems. I called again for service and the guy said it’s a thermostat and they have to order the parts. I called customer service to follow up on the order and they said that it needs to be replaced because they been having problems with the cooling and that the model 704 Is being pulled out and being discontinued so I need to find another model. There’s so much inconvenience on this considering it’s a KitchenAid brand name. I was heartbroken because I really love the fridge and the platinum interiors and its counter depth feature.

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

My KitchenAid dishwasher experienced failure of the detergent dispenser. I obtained a replacement part. To access the failed part for replacement, one first remove the front panel from the door. It is held on only by six screws. Inside the panel is a foam sound and heat insulation and panel brace/stiffener panel made from form-fitted polystyrene. It is glued to the panel surface and faces against at rubber liner on the inner panel. The design permits free removal of the panel/foam assembly.Unfortunately, the foam has welded itself onto the inner panel rubber liner, preventing the front panel from being removed without destroying the foam insert. This is a critical part, dampening noise, keeping the cycle heat inside the washer, and stiffening and bracing the panel. Whirlpool has discontinued this part and it no longer is available. Their only advice is to locate one form, an independent parts supplier who might have an old one in stock. Yeah, right! I have tried every parts place I could find on the Internet, but with no success. This dishwasher is around eight years old. I would expect Whirlpool to support it for at least ten years. I will not be purchasing any more appliances made or sold if (not) supported by Whirlpool.

We had nothing but problems with our fridge. We had service done in it within the first 6 months of owning it. The service Guy even said the Fridge Was junk. We had the service guy at our house almost weekly for various issues. Never will we purchase another fridge made by KitchenAid again.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

We purchased two kitchenful of appliances, one was the Pro Series. Within a few months, the enamel on the KEBS208SSS top oven began to pit and chip away. KitchenAid sent out a new oven. We were happy. We should have known that this could potentially happen again. Meanwhile, the microwave computer board went out after the warranty date and it would have cost nearly as much as a new one to fix. The hood over the range has had issues with needing replacement bulbs, only to find out that this time the fuse connector was burnt. Too bad the warranty period is over and good luck, said the KA agent.Last week, I noticed that my replacement oven was showing pitting and wearing away of enamel once again (blue enamel). The KA agent was kind enough to tell me I was probably using it wrong and that I was supposed to clean up the large spills before running the cleaning cycle. I might add that a piece of the foil I used to line the rack for the large spills fell to the bottom of the oven and is now permanently attached to the enamel. I have not used the cleaning cycle in fear it will cause more damage. Again, the agent told us theres nothing KA can do and maybe search for an enamel repair kit and good luck with getting it resolved. I am shocked by KAs attitude and lack of support.

We bought a KitchenAid dishwasher from Western Appliance in 2010. Paid $754.00 for it. Three years later, it died. I didnt pay up for extended warranty and was later told that just a service call would start at $120.00 for a technician to show up at my door step. Wow. This dishwasher started having problems with the lower rack rollers. They fell off and got melted in the drying element, $80.00 to replace. Then later, the upper rack had a problem with the attachments for it.A few months later, it popped the 20-amp breaker at fuse panel. I reset the panel and it worked for another week. The last straw was it just died. All it would do would have a blinking clean light on the interface panel. We used this appliance once a day for a family of 4. One would think that it would last longer than 3 years. To sum it up, looks nice but what a **. DO NOT BUY A KITCHENAID PRODUCT. YOU WILL REGRET IT IN THE LONG RUN. After reading the reviews about the factory and their customer service, I will never purchase another one as long as I an alive. Appliances like these should last longer.

Glass top convection oven less than 4 years old. Do not buy KitchenAid slide in glass top convection stove. Glass top cracked very easy. Cost $100 plus glass top $400 to replace. Poor quality. Will never purchase KitchenAid product again.

My stand mixer had a bolt fall out while I was using it. I dont know where it came from, but now the stand wont stay locked down when I use it. I tie it down when I am using it. My fridge is the fancy freezer on the bottom, two-door type. There is a set of plastic drawers in the fridge that cant be used because the plastic frame that they hang on broke! My stove I have is a glass top slide-in convection oven. I have had the cooktop replaced, the front panel has been replaced twice, the meat thermometer sensor has had to be replaced twice and many more repairs. If anything overflows, the circuits blow and nothing on the cook top works for a few days until it is dried out. Last Thanksgiving, I had to cook my turkey on the barbeque and my oven didnt work for 6 weeks! Last night, a screw fell out of the bottom of the door and the inside and outside of the door was coming apart. I could see a screw was loose. I took the door off to fix it and had to take it apart. I decided to clean the glass while I had everything apart (my glass window was filthy because when anything overflows, the liquid goes down the panel and into the door). And when I was putting everything together, I heard a weird noise and the panes of the glass window shattered. These appliances cost me over $5000.00 and I bought them thinking I would never have to replace them. Ive contacted KitchenAid and they have sent people out to fix it. However, that is because Ive paid for an extended warranty. They will not replace the stove because a problem has to re-occur 3 times for it to be replaced. Meanwhile, they have paid $1000s in service repairs and are too obstinate to replace the stove which is obviously a lemon (like all my KitchenAid appliance). I am just sick about all the problems Ive had.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

During a dinner party the week before Christmas, the oven door exploded in my 2 month old, second use of Superba model #KEB-277, which original cost is nearly $2,500. It took me being a proactive consumer, spending about 1/2 hour a day for 6 weeks for the final repair to take place. The first warranty repair company just did not show up for an appointment.Finally, it took to making two appointments with different companies just to make sure someone showed up to look at the problem. Second company was wonderful - however, it still took me being involved with KitchenAid Safety Division”, their customer service and HHGregg (who told me it wasnt their problem since the 30 day warranty had expired! ), to finally get pieces to repair the door.Since neither KitchenAid nor HHGregg saw any need to replace a defective product, I insisted on all 2 new pieces of glass, a new steel shell that had been dented with the explosion, and all new racks. The problem is behind me, but I will never purchase another KitchenAid appliance nor buy any product at HHGregg.

KitchenAid refrigerator is making loud sounds, so I call service man. Could not get control board to fix. Wanted to charge for time and fan, so took appliance apart in pieces. Called Whirlpool. Told needed extended warranty for $400 for service. Next day service told me no part as not made. Rebuilt was only option without warranty & 2 weeks of waiting & if faulty, continue to return until they make it right. Receiving harassing phone calls (2 times) from first service man with demand of $275.00 at almost midnight. Out $400.00 & refrigerator does not work. Cant go without insulin as diabetic. Told have to keep warranty for years if needs service. Class Action lawsuit is necessary. (Refrigerator is about $9,000.)

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

KBFS22EWMS4 bought this refrig in late 2012. All seemed fine till 5/2014. Water started leaking from the freezer door. Water had been leaking into the bottom of the freezer and eventually started spilling out on the floor when the defrost cycle ran. I called a tech and he took apart the freezer, cleared the defrost drain, unfroze it and all seemed fine. 1 year 4 months later the same thing again.I called the same tech and when he got here, he pulled out the refrig and took off the bottom back panel and then removed the little rubber drain plug/funnel. He said this was the problem and now he just removed them when he sees this issue. Hes seen this before. It was very sticky (he said) because of the heat. The rubber funnel is about an inch long and about 1/2 inch wide. It has a slit in the bottom of it for the water to pass through. Not a hole, a slit! No wonder the thing leaked, it would get so easily gunked up and with the rubber being so sticky Im sure the slit would stick together and probably make it much easier to freeze. Id call this an engineering issue.Who in their right mind would use a pliable rubber funnel with a small slit in the bottom, it defies logic. There probably should have been no funnel to begin with or at least a hard plastic one with a hole big enough to drain without getting gunked up. Well see if this fix takes. If not, Im buying another (non-Kitchenaid) refrig. Im not putting $100+ each year on the same fridge for something that should have been designed properly.

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out. However, my fridge is a nightmare. I started having a problem 4 months into my purchase. I bought a French door fridge, and my kids do not always pay attention to how the door closes so once in a while, it stays slightly cracked open. KitchenAid tells me I need to train my 2, 5 and 8 year old kids to check the fridge door. Do you think kids will remember this all the time? The problem is that the beeper does not let you know if someone left it open until after 5 minutes. The other problem is the sound on the beeper. I can hardly hear it, and there is no adjustment for higher volume there either.I can hardly blame kids or teach kids that are 2, 5 and 8 years old to shut a door and check it. I can tell you that I know I bought the most highly priced fridge on the market and a simple timer and beeper on the thing is not adjustable. I cant even get an upgrade to fix my problem. I offered to pay for the fix and nobody can help. I am asking for a louder beeper and a timer for an alarm, and nobody can help. More functionality is what the consumer is asking for. Supposedly, we buy the highest priced item on the market so that we would get more support, or at least an option to add this to your fridge? I would have expected this from cheaper models, but a KitchenAid, as far as what I have been told, is the best. Well, I got room for argument on that one. I went to Sears today and LG and Samsung have adjustable timers and adjustable sound within their appliances. My plan is to buy one and never own a Whirlpool, Kenmore, or KitchenAid ever again because I absolutely cannot get a response from this leadership team within the Whirlpool organization.This is the 6th time since I have owned this fridge that this has happened. I figured, to replace all the food in my fridge, it would cost me $60-$100 each time. At this rate, it is too costly, with your cost of the product and the way it is engineered to afford your products from this point forward. I am not happy about the communication I have gotten from KitchenAid and Whirlpool to address my problem. I am not happy about supposedly purchasing the best brand on the market and not having more flexibility to adjust timers and beepers.I am not happy about having to replace my fridge in my new home 18 months after purchase. I am not happy because I will have to try and match stainless colors on the new Samsung or LG brand product I intend on buying. I am not happy about not being able to match all my appliances in my new home because KitchenAid can’t offer a product with adjustable timers and beepers. I am only one customer, and I never bad mouth anyone’s products. But if someone asks about my new KitchenAid products, I will let them know my experience with customer support and product experiences I had from the Whirlpool umbrella.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system. Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

Like most of the other posts, we have had to replace the rollers on the track of the upper rack 4 or 5 times now. The dishwasher doesnt always clean our dishes well. Often I have to rerun certain dishes a 2nd time to get them clean. A huge disappointment. I would never purchase a KitchenAid product again. This is the single worst purchase we have ever made for our home.

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on Low . We cleaned the oven a second time and the same malfunction occurred. I’m not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

Sharp look. Great price. This is the best. My vegetables have ever looked and tasted. The texture is the best for stored vegetables in the cool compartments. I am able to clean this refrigerator with ease. I also get compliments on my refrigerator and I am not married. This is a first, and a good compliment. Helps my weeks, months and years. I love the egg holders. The freezer does not freeze any item too much. They have came a long way, and you can quickly tell by grabbing an apple, and taking that first bite. I do not know how the engineers pulled up this marvel, yet this is true. It certainly cannot hurt to try this refrigerator.

This Kitchen Aid gas range was less than a month old when the first stuck and shorted key message popped up. The oven would spontaneously try to turn itself on at random times. I had to keep it unplugged when not in use. Then it got so I couldnt turn it on. After four repair sessions (thank God I had protection plan), they replaced it. My biggest mistake was getting the same oven!! How could I have been so stupid. Less than a month after getting it, the oven timer would try to go on and it would keep beeping. Then when I tried to start baking temp, it would only go to 6 degrees and I couldnt push any other buttons. The thing is a piece of crap. AND I have wasted countless days on the phone with SEARS and waiting for the repairman. No more Kitchen Aid for me. So frustrated....

We purchased the refrigerator and soon after few months we started getting over temperature issues. We contacted them but they would say it is repairable and the Dan Marc company folks would come (4 times already) and still not fixed. I have a 5 year old at home and have food products which can go bad. The issue is still unresolved and it’s only a year now that we have this faulty appliance. They decline to replace it!!!

Bought a very nice KitchenAid refrigerator less than a year ago, was one of the better models (KFIS29PBMS00) and today it is repairable but according to the warranty service technician, it would be cheaper to replace it but that will take 5 BUSINESS days. WHAT? Surely that is a joke, this company makes good products and I thought would stand behind their warranty as in replacing something quickly. In 5 Business days when THEY make a decision, all my food will be spoiled ($600 down the drain). If they know they have an issue, and my issue is known, and they determine it is best to replace the appliance, why in HELL does it take 5 business days to make that decision? Obviously there is an issue with this model.Do yourself a favor, find a different brand, or expect any issues that are essentially recalls to take 5 business days to decide upon and who knows how much longer to actually get appliance in house. I have called them 3 times, and no remedy. Just the standard it takes 5 business days to go before a review board... WTF? That is BS. We should have bought the Sub Zero. KitchenAid has gone the way of any other use to be good product.The customer service rep thought it comical that I would get on the social media sites and provide this information. If you are in the habit of spending 3K for a throw away item and like to buy new major products every year, this is the one for you. For the rest of us, run and find something else and make sure the company will actually do as they claim on the warrant in a reasonable time frame.The issue is a known problem with the compressor that causes a leak of refrigerant over time. The company has determined it is cheaper for them to replace the product rather than fix it with proper materials. Yet, they take 5 business days to make this determination? If it is a known issue with all the same error codes and profiles of the same problem, the right thing to do is to apologize to the customer and ask them when they are available to receive the replacement. Now I am out $600+ on food.

Built a new home and moved in last year. Just pay the year mark our new KitchenAid refrigerator went out. We are now on week 5 and nobody knows when the parts will be in. We have been without a refrigerator for 5 weeks, KitchenAid and their diamond factory service could care less about how long we wait. Go with anyone else’s fridge, stay away unless you don’t need a refrigerator then go with KitchenAid. You won’t be disappointed.

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

I purchased two of the same KitchenAid Dishwashers (KDTE204) in September of 2015. The first one began leaking in March 2019 and was repaired by the repair company that KitchenAid referred me to. This $405 repair bill. In November 2019, the second dishwasher began leaking. In between the time I placed the service call for the second dishwasher and the repair man coming, the first dishwasher began leaking again. When the repair man came out, he indicated that the repair would be $435 for each dishwasher. The price of repairing the first dishwasher twice would be $840 and the price of repairing the second is $405.When I called customer service at KitchenAid they said we cannot control when a product fails and offered me $185 toward parts for repairing the first dishwasher again. I spent an hour on the phone and spoke with three different customer service people. None of whom seemed to think a dishwasher should last longer than a year. So if you plan to throw out your dishwasher every few years, then by all means get a KitchenAid but if you want one that will last, you should definitely look elsewhere.

We have had this dishwasher (KDFE204E) for less than a year. Within five months the dishwasher motor went out. The company was prompt and came out and replaced the motor. However now with the new motor, the dishwasher will not dry anything (not even regular dishes and pot and pans) and leaves soap residue on everything. The dishes seldom get clean, even with the soap residue left behind. I cannot recommend this company/product to anyone. Their newest solution with our appliance being only eight months old... use rinse aid or well be charged for a service call.

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

Same as thousands who have bought Kitchen Aid ovens, I bought a complete KitchenAid kitchen. I have the convection oven and convection microwave built in. Whenever we use the clean on the oven, it burns out the thermal fuse and KitchenAid gives no help. The model is KKUDS40FVSS and costs about $2000 of self-cleaning that doesnt clean. When they reply, they cover parts but not labor.

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

We did a gut rehab kitchen remodel in 2012. Consumer Reports magazine pointed us to the best refrigerator and other appliances (virtually all KitchenAid). Everything (layout, space, ice maker and filtered water) was great with the refrigerator for 3 years. In late August, 2015 we started seeing water dripping from the freezer door onto the floor. Fortunately not hardwood flooring, but wooden cabinet enclosure got a bit wet and is damaged. Bottom line - after a couple of hopeful attempts assuming it might be the ice maker or the high humidity, the problem persisted and we called the dealer for repair. I asked the tech if hes seen this problem and he honestly answered Yes, a lot. He explained that the part to fix it would be free of charge, and that I would need to pay $164 for the service call. To the dealers credit, I was told on the phone that the minimum for a service call is $164. With this fresh info from the tech whos working on the refrigerator real time, things recalibrate.... If a manufacturer has a lot of the same problem happening, the product should be recalled and owners notified. From there, repairs should be gratis. While the tech was still at the house, I googled the problem and see many youtube videos and write ups about this problem which is a small black rubber check valve that gunks up and then backs up water into the freezer. The floor of the freezer becomes a mini skating rink, and when theres no room left for water down there, it leaks out the front of the freezer. I called the dealer while the tech was still at the house and plead my case. They did call back and agreed to pick up half of the service call. They tried KitchenAid and were unsuccessful. A couple days later, I called KitchenAids large appliance customer service and they stuck to their guns. The rep gave me the usual apology said theres nothing he could do. I asked for his supervisor. I waited a few minutes and finally spoke to a woman who listened, said sorry, and then when I asked for her manager, she refused to pass me up the line saying that she was as far as I was going to take this. $82 isnt the issue. Customer service or lack thereof, and a corporate decision to let the consumers be guinea pigs to figure this wet mess out for themselves is what frosts me. I wonder how long before I have a wet floor beneath the freezer again. Consumer Reports or not, Im done with KitchenAid, its products, and its affiliated companies.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

The door panel and control panel get too hot to touch. I had to wear my oven mitt to change the functions on the control panel. This KitchenAid oven (KSGG700ESS) is a safety hazard for anyone with children or others as the exterior becomes so hot, it is untouchable. I had the same oven delivered as a replacement, and had the exact same issue. Plus, KitchenAid is in denial, and takes multiple departments and calls to try to argue with them, this after a service tech came out, confirmed it was extremely hot, but wouldnt write the word defect. Did I mention that KitchenAid (KRSC503ESS) also delivered a new refrigerator that was a lemon with a freezer that did not get cold?

I had a kitchen remodel done. I decided to replace my Samsung with a KitchenAid. I thought for once in my life I would like my appliances to match. The refrigerator works ok, BUT the noise is unbelievable! It rattles, pops and shakes. I am so sorry I purchased this! I have had service tech, told me that the vibration was from the motor and frame. Used a piece of tape to fix the problem. It didnt work. They sent another tech. He told me that it was the water reservoir. Order a new one and installed it. Noise is worse! When I called KitchenAid AGAIN, the service agent was rude and told me that if they sent another tech out there and the noise was not happening, I would be responsible for the charges. This noise is intermittent, happens maybe every hour or so. I am happy with the other appliances I purchased, but the overall experience with this refrigerator will end my relationship with KitchenAid for good.

We have a Kitchenaid Superba stove and oven model KGRT607HWH6. It was in our house when we moved in 2004. It has a glass backsplash. Three years ago the backsplash exploded with my 10 year old twin sons and a teenage friend and myself standing within three feet of it. We are lucky we were not hurt. I think the pots cooking on the stove may have been touching the backsplash and it just got too hot. But, what a stupid design for a stove top! The repairman did order a new backsplash for $100. For years I would find tiny pieces of glass stuck in corners and crevices in my kitchen. I guess I should be ashamed to admit it, but I have never used the self-cleaning feature and the oven is quite dirty. I started to look for instructions on-line, but, after reading all the complaints I am scared to try the self-cleaning feature. The instructions say to not use a commercial product. Not sure what I should do.

Have to agree with all the reviews the quality is horrific. LED lights half out. Need to replace controller. The tray door fittings just broke like cheap plastic, the unit is less than 2 years old. Support told me to buy an extended warranty for $329.00. Bottom line they have zero quality control in the manufacturing process use cheap materials. The refrigerator is just plain junk. Stay away. Read the reviews.

I bought this refrigerator in 2013 to replace a Superba Kitchenaid which I was very happy with. I loved the configuration of drawers, the french doors, the freezer with two shelves. It seemed very well thought-out design wise. I still love all these things. However, the most important thing a refrigerator and freezer can do is: keep refrigerator foods cold and keep frozen foods frozen. It also needs to be moderately quiet. One year ago we experienced problems with the ice maker and freezer. Unit began making a very very loud noise also. Over $500 later and a very unsatisfactory experience with A and E - will never use them again. There were multiple services calls which resulted in fees which they were supposed to reverse because of their error and they never did. A very frustrating experience.The unit stopped making ice again a few months ago and began to buzz very loudly. We experimented with various things: keeping the top shelf of the fridge empty, moving things around in the freezer. We began making ice in ice trays and transferring the ice to the dispenser. It would make ice intermittently. Then we began to notice foods werent frozen in the freezer. And the noise became Louder and louder and LOUDER. To the point I had to wear earplugs to bed. We are now working with a local company to see if their fixes work.Time will tell. I can hardly believe how many people Ive talked to have a similar story. It seems that refrigerators generally are junky. Something we all need. Yet they last 4 years? Our parents refrigerators lasted decades... If anyone has a recommendation of a refrigerator that could last 10 years let me know - Im pretty sure we will need to replace this 4 year old expensive model soon.

I bought a brand new KitchenAid dishwasher less than two years ago and have been extremely unhappy with it! Model #KDTE334DSSO. My 17 year old dishwasher cleaned the dishes better than this one. I used to use environmentally friendly dishwasher soap but had to go to a heavy strength brand now. The plates fall down in the dishwasher (I recommend taking plates and trying them before you purchase any dishwasher) and now I have all of these little rust looking spots all over the front - which naturally is not covered under the extended warranty!! Terrible appliance!!!

We purchased this very expensive fridge in May 2010 and the appliance store gave us a 5 yr warranty which we used on 5 different occasions. Long story shortened greatly... 2 yrs in we had water leaking on the floor which was warping the newly done wood! Ahh! We couldnt figure out what was going on b/c it both seemed to be running/leaking as well as there was water freezing up in the back of the freezer, until it created a frozen pool in the bottom and started to leak out the front. So I turned off the water supply (stinks to have this huge fancy fridge and NO ice or cold water!) But that didnt seem to stop the prob. First they said it required the duck bill to help w/ draining the water inside the fridge which wasnt covered under the warranty- even though KA had HUNDREDS of calls on this issue at that point in 2012. Then later we found that we were experiencing 2 separate problems. We needed a faulty valve which was covered and the repair company was nice and thorough in fixing the duck bill for free. The valve we were told might have been b/c the water was freezing inside the ice cube maker in the fridge (our ice is not indoor but in bottom freezer on left side). He showed me how the water was frozen inside the hard plastic tubing. NOTE that we DID defrost it and that sorry to say didnt help. ALSO BE AWARE that for us these issues seemed to coincide via coincidence or not.. We are unsure... But seemed to occur when either someone left the freezer opened for a prolonged time.. OR we went out of town for over a week and the freezer remained unopened. Unfortunately, we have never gotten an answer on that one.. BUT we just came back from a 1 month trip overseas and bam! The prob was back! Grrrr.. Anyway... So that repair of the duck bill and double valve seemed to work for 3 yrs.. b/c now we are in 2015 and experiencing very similar issues again. I called our old repair guys again and they told me that KA has changed out the duck bill for a new piece called the goose neck/P-trap drain tube. We just ran out of the warranty of course last month.. So to fix this would be $110 labor, $80 service fee + part $25. I found this website that shows how to put it in yourself. I dont even cut my own grass or nail something in the wall myself.. BUT this looks so easy I will do it myself! See link to Repair Clinic! Not sure it will show up here but google it! Has a video. Im going to give it a try. ** Also check out the threads on this forum **. ALSO lastly.. Sorry.. Wanted to let you know that one of the other calls we have had to make on this which was NOT at difficult to figure out but would have been pretty costly had we not had the warranty was the condenser went out 4 yr after we bought it 2014. The thing just started not to cool anymore! But the guys figured it out pretty quickly and got the new part in straight away. OHH And lastly... Really it is.. Haha. The stainless doors are the WORST of ALL of our stainless appliances to clean. and EVEN are getting tiny rust spots which is crazy as our fridge isnt anywhere near the sink/stove. Anyway... SO FOR CLEANING them.. I have tried several different products and the one that has by far done the best at cleaning and keeping spots away is Weiman Stainless Steel Cleaner & Polish. I agree w/ ALL that has been said re: this machine.. Looks great.. But a total lemon! I will NEVER spend $2300 on a fridge again. I figured it was my once in a lifetime. Im grown up and get the kitchen I want & have it last a long time.. Im a teacher... So the cash is not flowing like the water on my floor. But I will never buy something like this again. Sadly too much $$, hassle, and time.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

We love our KitchenAid appliances, especially the dishwasher. No matter how many filthy dishes we load, everything comes out exceptionally clean. The brushed stainless exterior refuses to accept fingerprints; thus, it’s sparking clean 24/7.

I have a kitchenaid side-by-side refrigerator with an ice maker and water dispenser on the door. This was not a cheap appliance at $2500.00. The ice maker has only worked on and off for a month out of the 11 months I have had this appliance. After four visits for repair and two door replacements at a cost of $1700.00 a door x 2 $3400.00 for door replacement alone not including a water valve replacement and labor for four trips, my ice maker still does not work. I asked a supervisor for a refund for my defective product. Was told they had to go through repair process. It would have been more cost effective to refund my money!! Still no resolution! No one wants to help! Totally frustrated, WILL NEVER BUY THIS BRAND AGAIN!!!!

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

I too have the issue of an extremely foul odor coming from my dishwasher since day one (Ive had it less than a year). I have had 3 service calls per Sears. They have all told me the usual, clean with certain products, run a cycle with vinegar and baking soda, it must be my garbage disposal etc... nothing worked. I finally called KitchenAid directly. They sent one of their service people out to inspect the machine today. He explained that the machine was built without a vent fan. I was not aware that dishwashers had vent fans, but I am also not an appliance mechanic. He said that I need to leave the door open and run a cycle of vinegar through after each use. So, I need to use double the water and double the electricity to get one load of dishes done. Not to mention, trip over the open door each time I walk into my kitchen. My questions is... if there is no proper ventilation then I have to assume that mold and bacteria will ultimately become a problem (if not already). Why has no one from KitchenAid thought about this? Ultimately, this is a potential health hazard. All this time I think my dishes are clean when in fact I am just washing them within a dishwasher full of nasty things that can potentially make my family sick. Im glad I dont have infants anymore. Can you imagine sterilizing baby bottles in this piece of crap?! I am still working with KitchenAid to resolve the problem. We will see how this goes. I can say for sure that Sears has been awful, no help whatsoever. Customer service very very rude. I will NEVER purchase another appliance from Sears, and after reading all the horrible reviews, I will never buy another KitchenAid. I am also having issues with the top rack. I have to hold it in while I load the bottom rack. Very inconvenient.Updated 5/30/2016: Just an update to my previous (5/24/2016) post. As I feared, KitchenAid customer service has been no more helpful than Sears customer service. I was told that theres nothing that can be done about the foul smell in my dishwasher. I have been committed to having a piece of crap dishwasher. In the meantime, I am writing letters to the CEO of Whirlpool as well as all the board and committee members. Perhaps if others do the same, one of our letters will end up in the hands of someone who cares. If you do a Google search of CEO of Whirlpool, the leadership page for Whirlpool will come up. On this page are the names of Whirlpool administration; including Jeff Fettig CEO. The address: Whirlpool Headquarters 2000 N M-63 Benton MI 49022-2692.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

I installed Superba double oven in 1999. Self-clean caused computer board damage first two times we used it. They installed a modification kit on the third time. That has helped, but I just tried self-clean again last night (stupid move) and control panel went dead. Im waiting for repair call. I guess we wont be doing Christmas party or Christmas dinner for family unless we use the stove and outdoor grill.

I am having the same exact issue with our KERS306BSS range. We purchased it in June 2013 and have had numerous service calls for the issue. KitchenAid keeps telling us we need to reset the main breaker and refusing to refund or replace our product. We are so fed up with every night not being able to cook dinner as its more frequently not working and now when we try to turn the oven on, Feature Not Available flashes across the control panel not allowing us to do anything.

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridges water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridges extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage. Just got off the phone with Kitchen Aid and they denied any obligation since their 1-year warranty was up. So, with what could be several thousand dollars of damage to the kitchen floor, we are forced to place a claim with our homeowners insurance! We have never paid more for appliances in our lifetimes (married 35 years) than we did for what was supposed to the top end appliances such as Kitchen Aid. And then, once Kitchen Aid has your money and a year out of you - you are on your own! We will never purchase Kitchen Aid again. They are simply not Worth IT! And the extended warranties are baloney too! You might as well save your money. Its too bad that big companies dont care about the little guy anymore! Think long and hard before you buy Kitchen Aid!

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

I too purchased a KitchenAid microwave convection hood combo. From the beginning the venting fan did not work well. Repairman did what he could to improve it but told me that it was designed primarily as a microwave and the hood function was secondary. This was covered under warranty. After warranty was up, the handle to open the door broke off at the bottom screw. This was because it is screwed into plastic on the inside of the door, and every time you pull the door open it strains this attachment. So the plastic broke. I was able to attach a metal strip inside and rescrew the handle in, reinforced by this metal strip. However each opening and closing puts strain on the rest of the plastic inner door that gets latched to the unit. The entire inner door plastic is now coming loose which causes faulty connections in the buttons on the outer door. So sometimes they do not work at all when you press on them. I have temporarily reinforced the inner plastic with superglue and electrical tape to hold it in place. But I have no idea how long this will last before I end up needing a whole new door. I should not have to superglue plastic parts in a $700 microwave!

Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

We purchased a KitchenAid dishwasher and wall oven 3 years ago. The dishwasher has been serviced 4 times and oven 5. I am very disappointed with the quality of the parts used in these appliances. I will not buy another KitchenAid appliance again unless it comes with a 10 year warranty.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. Theyll just send out a technician and they dont know when that will be. Frankly, I dont trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They wont take care of that.

I purchased a KitchenAid double oven, microwave and dishwasher between March and April this year. On May 24th, the day school was out for the summer the microwave stopped heating. I called customer service and they said that a replacement would be delivered soon. Called again on 6/5 as nothing had come as promised and was told I was just approved for replacement and that I would get it in another 5 to 7 days. Called today 6/13 and was told the microwave is on backorder and they are not sure when I will get it. No effort to resolve the situation. Other than, I will talk to the expedite board and get back to you in 24 hours.It is ridiculous to go without a microwave that you paid over $600 for and it lasted less than 60 days. I saw that the retailer I purchased the unit from has some in stock and asked the customer service rep to get one from them and get it installed this week. Rep had to get approval for it. Looks like I will get to go yet another week without a microwave. The way it has been going, I will have to call them again to get nowhere. DO NOT BUY KITCHENAID!!

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

We bought the Kitchenaid combination microwave/convection oven in 2017. Our problem with the unit is a faulty door latch, that apparently is a manufacturing flaw which Kitchenaid is not addressing. Sometimes as we attempt to use the microwave, we get a message that says open/close door. This is an indication that the latch portion that is in the unit (not the door) recedes back into the unit. We have had a repair man come twice to fix the problem, with a standard $89 fee that Kitchenaid does not recognize as covered under warranty. The second time he came, he told us he gets many calls for this problem, and showed us how to fix it ourselves to avoid the service call. It is a 30 minute nuisance to get into the panel for a temporary fix. We are disappointed that Kitchenaid would sell a product that is destined to malfunction repeatedly. We are hopeful they will stand behind their good reputation and fix this manufacturers error.

We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. Im appalled that they wouldnt even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

I bought a brand new KitchenAid dishwasher in Nov 2016. The one with the window on front door. Gave trouble within a week. Waited 2 weeks for a serviceman who said pump was faulty. Said it would be another 2 weeks before that arrived. In meantime I insisted on Best Buy (where I bought it) giving me a new one. What a saga. A month later the new one eventually arrived. Guess what? Within a week same problem. Repairman again. Pump faulty again. Another 2 weeks. Pump replaced. Within a week same problem. Contacted KitchenAid direct which is really Whirlpool. Awful customer service. Scheduled a replacement this week but failed to keep appointment. Got a few hours notice. Theyre giving me another new one. Have told them this is the last one. If this one is crap like the last 2, then they just take it away. Not getting another. No appreciation of fact that a family of five have been washing dishes by hand for several months while $1200 piece of crap sits in our kitchen.

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.Well after keeping careful watch on the bottom of the freezer, and scraping ice when we could, we have the very same problem again, a little more than 1 year later. Thick ice now, and of course water coming from the bottom. It seems this problem is systemic to the design of this product. This is not satisfactory to the consumer!!!

Pretty much everything was covered, ad nauseam, in this blog. New house, new appliances - the repairman was here three times because our $7,000 SXS KitchenAid fridge/freezer (Model: Kss048FTX03) was not cooling. The repairman said the first time he was here that he installed the part that would solve the problem. Well, he will be back in 4-5 days with another part. It seems that the wall between the fridge and the freezer builds up ice that prevents cooling in the refrigerator. At least, that is what I am told. I was also told that he is very frequently called out to repair this issue.I mainly bought this product because we wanted to install custom door overlays to match our cabinets and a large unit. Not a lot is available in Hawaii and we were able to order this from Lowes. We are so sorry we did. Im glad that I purchased extended warranties on all appliances and am real glad that only two of them are KitchenAid! We, too, have lost all our food twice, not to mention the hassle of removing everything together with the thaw out and order process for parts. Should we have a class action here? We shall see. Im glad I found this site. My husband is a litigation lawyer with just such experience, so I may be back in touch with everyone when the next repair fails!

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

Purchased in March 2012. Control panel goes blank, no power, lights and etc. Must go to the house breaker panel and switch dishwasher breaker to off and back to on to reset the control panel on the dishwasher. Operates fine for a while then goes dead again. Have to perform process over and over. KitchenAid says no repairman available in my area. Will get Sears to service and replace control panel which is under 5 year warranty. I have purchased my last KitchenAid appliance!

Email to Trail Appliance: I meant to email you earlier but weve been away. All appliances are in and look great. Were just wondering though if a support might be missing from the fridge. Ive attached a couple of pictures to show what I mean. The shelf above the two crisper drawers seems to be missing a middle support? Because as soon as you put any items on it, it really sags in the middle. You can see the glass shelf separating from its white plastic rim and then gap between two crisper drawers getting wider at the bottom. Are we missing a piece or is there anyway to fix this? It seems such an obvious flaw. Trails response: I have checked both units on the floor and neither have a little support... so sorry... It does seem odd that it does not though. My last email to Trail: So what are our options? I must say every time I open the fridge door - what I see (that sagging shelf) is unacceptable. I thought we were upgrading our 17 year old appliances - but it appears not, and Im sure that anyone else who has bought this fridge would be experiencing the same issue. So just wondering what my options are? Does KtichenAid stand behind the supposed quality (or lack thereof) of their products or are we on our own? And what about Trail Appliances? Where do they stand on selling crap (pardon the harsh language) like this? Suggestions? Waiting on response to this last email - but would NOT recommend buying this fridge for this reason.

Stove - YKERS303BSSO: The coating on the control panel is peeling and the lettering is part of this coating, this is going to affect the readability of the knobs in future if we cannot get this resolved. Since we bought this stove in June 2014 should be a warranty on this type of thing happening? We always use only mild dish soap and a soft cloth to clean it. Sent an email to http://www.whirlpoolappliances.ca twice, second time included photos was told both times, that they recommend calling into their Customer Service Department at 1-800-807-6777 to have this issue resolved. Theyll probably tell us to change the control panel, which will probably cost 1/3 of what a brand new stove would cost. Also, the oven inside window has water/steam stains, how do we get them clean?

I have had my KitchenAid dishwasher for 3 years but have only had it working properly for 3 months. I had to replace the top basket parts TWICE, and the control panel is defective. I have 5 kids, work full time and have no time to beg and plead over warranties and complaint records. We have had nothing but problems, and KitchenAid Customer Service will not waive the service fee and parts cost to have it fixed. I have been calling and discussing this issue with them for over a year, and they wont help me resolve the issue. I was always under the impression that this company made durable products and stood by them, and it seems to be a BIG disappointment. It is now nothing but a fixture in our kitchen and hasnt been used since the summer of 2012. KitchenAid is NOT a company of customer service and product integrity. Buy at your own risk. I will not ever buy another product from them and refuse to give them any positive word of mouth. What a shame.

We remodeled our kitchen in 2004, bought top of the line appliances. I have had nothing but bills with all of them, the dishwasher being the worst. We bought the appliances at Lowes with the 3-year warranty. Used the warranty and still am being out money for repair. So disappointed in what my husband and I thought was the best.

I like the features it has. And the color is fabulous. My husband and I love it. Space in freezer, fits our needs. Tell everyone what a great refrigerator it is, and recommend they get one too.

I purchased a KitchenAid refrigerator model # KBLS22KWMS4, which was delivered to my home on July 8, 2010. We had 2 service calls to repair the appliance in the first year of purchase and 2 service calls in the second year of purchase, all for the same problem. We purchased a KitchenAid because of the reputation and as you can see, we are extremely unhappy with this appliance. When I called Whirlpool Canada for an exchange after the second call, I was told that they only provide service calls, no exchanges. Today, I called again as this is the fourth time the refrigerator is not working properly and again, I was told that you do not offer exchanges on appliances even though I have had 4 service calls for the same problem; 2 in the first year of purchase and 2 in the second. Obviously, this product is defective. From this I can only conclude that you do not stand by your equipment.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

Appliance is four years old. Came back to our vacation home to a broken freezer/fridge. Three compressors had to be replaced. Lost hundreds of dollars in food. Not to mention the stink. Person checking our home had to throw away all food.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

The dishwasher has been repaired two times and is leaking again. I hate this dishwasher and almost from day one. I only had it a short time and it started to leak all over my wood floors. We had it fixed and again. We had to pay to repair the leak a second time and again water on my wood floors. Today, I came upstairs to find water all over the floors again! Plus, it hasnt really cleaned the dishes well in a long time. I am going out today and shop for a new dishwasher and will not even consider KitchenAid. And I had a KitchenAid stove for a very short time and had to go out and buy a GE because at Thanksgiving, the oven stopped working. Right now, I have a KA refrigerator and cannot wait to get rid of it. I will never buy anything KitchenAid. Ill try Bosch or stick with GE!

French Door Bottom Freezer Refrigerator: The handles continue to scratch from just day to day normal use. Ferguson, where we purchased a full suite of KitchenAid appliances, said they have had this complaint from other purchasers as well, but KA is not putting out a notice or replacing the handles. And we purchased an extended warranty from KitchenAid, but they dont even have our name correct on the warranty information. I’m never buying this brand again.

My 2008 built-in needs a new panel (brain). Its no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasnt working properly. This unit was about $6000, and I really dont want to buy a new one but may have no choice! This is ridiculous!!!

I purchased a suite of Kitchen Aid products in July 2011 from Art Handlers Appliance Center. Refrigerator, dishwasher, gas convection oven and range and microwave. They were installed in my new home. To date, the handle on my microwave didnt just come off, the plastic broke. It just doesnt heat food quickly and is the noisiest microwave ever.The range has knobs on the front and the writing on all the knobs came off within one month. Im currently on my third set of knobs and they now have no writing on them at all. Therefore if anyone else uses the range they have no idea what they are doing. Also, unless you lock the unit, if you lean over it to get something out of a cabinet, you can easily turn it on with your body without knowing it. Overall, this is a dangerous unit to own.

Our KitchenAid dishwasher model KUDS40FVSS (purchased in April 2011) stopped working (no water was being sprayed). We called County TV and Appliance (where we bought it) in Stamford, CT to get the name of an authorized service company. We were initially given Mr. Appliance in Connecticut at (203)-966-8151. They did not bother to call back until we made a third attempt. By the time they finally returned our call, we had made an appointment with J.B. Service located in Trumball, CT. They were supposed to arrive on Monday, Nov 19th between 9-12. They did not show up nor did they bother to call to say they would be unable to make the appointment. We rescheduled the repair work for today (Tuesday, Nov 20th) from 2-4 pm. The service technician arrived at around 3 pm but left not fixing the dishwasher saying that the shaft in the motor that grinds the food is broken and had to be replaced at a cost of around $400. The parts have to be ordered and it will take about three days to arrive. This is great. Thanksgiving is in two days and I have a house full of people arriving! What really bothers me is the diagnosis. The motor that grinds the food is bad. The ironic part is that I am one of those people who washes all the food off of my dishes before I put the dishes in the dishwasher. I really use my dishwasher for sanitation purposes only. So how can a motor that is not used for that purpose suddenly go bad? Furthermore, we had to pay $127.62 for the service call despite the fact that the company did not have the parts available. The technician then told us that only a portion of the service call invoice would be applied to the repair. I find it hard to believe that KitchenAid service can be so poor and that the motor can go bad in such a short time when it is not used for the purpose of grinding food!

I bought it at a dent and scratch so sometimes it gets ice in freezer. The important part so far is that it keeps things nicely. It seems to keep everything beyond what is expected in the fruit and veg departments and milk lasts longer.