The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

My last KitchenAid dishwasher was 19 years old and still running but the racks were getting rusty in spots so rather than spend nearly as much for new racks as what a dishwasher would cost, I elected to buy a new dishwasher instead. I bought the model one step down from the top of the line and used it 3 times and today the pump tries to empty the water and it cant. It keeps starting and stopping every 10 seconds or so. I am so disappointed as KitchenAid always was a very reliable brand. I guess they just dont make things the way they used to but they should at least make it the first week after purchase. Pump failed after 9th day of ownership.

We purchased a $1000 KitchenAid Dishwasher 2 years ago. From a local co. Info arrived about extended warranty for $109. This is not our first rodeo with appliances. We have had them since our first house in 1976. Four homes later in Fargo, ND we downsized. We have always upgraded appliances over the years. Not because they failed... we just wanted new ones at the time. This condo is brand new, built in 2013. This has been a nightmare. 45 days later and its still broken. 2 service calls from the assigned warranty repair service dealer, and Im still washing my dishes. Im 64 yo and this is a pain! Kids: if its an old appliance, keep it running with repairs. Dont buy new!

Im a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because we live near the water. ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.Refrigerator- Control panel failed- shows false high temps and warning lights - was replaced. Failed again. Trying to get panel replaced again. Quality Control needs to look at hundreds of complaints on the internet. Still have great stress from Hurricane Sandy - KitchenAid is causing more stress. Very unhappy - spoke with my contractor about dropping KitchenAid from their product line. What happens when the warranties expire? Will I have to pay for these future quality failures? Would not recommend your products.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

We bought KitchenAid model KUDS301XBL thinking that it was better than Bosch, Kenmore & all the rest since many people recommend it. Paid almost 1000 for a piece of garbage. Good thing we took the extended warranty as not even 3 years & the motherboard is busted. Guy came in, said it worked after 3 days of no electricity. Waiting for the missing part & again not working as the motherboard unglues due to the handle being at the same place. DO NOT BUY KITCHENAID, THE ONLY GOOD DISHWASHER IS MIELE.

My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it. The unit is now two years old, it starts to hum anytime I turn on my range to cook. I would have to unplug it. Another thing about it is it starts to hum in the middle of the night, and then would turn on by itself. I think that a product like Kitchen Aid should live by its word. I cannot use this unit with trust.

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

I purchased counter depth refrigerator in 2017. My daughter and were getting sick. Months later I noticed the fridge was not cold. The evaporator was not cooling. The repairman put another one in and that one broke as well. They sent me a new fridge. It was dented but I took it. AGAIN...noise coming from evaporator area in the back panel. It was repaired and the ice cube maker stopped working well. A couple of months later it completely stopped. When fields appliance repair came out the older man leaned on the drawer I am guessing. The ice cube maker is finally working but the drawer is bent out on the upper right hand corner. There is warm air and air leakage on the upper right corner. Icicles and frost on the top inside seal with frost on the tray. I can easily put my fingers under the seal. My freezer is not cooling properly with air leakage. I wont mention the dent that they put in the frame of the door either. I want someone to fix my freezer door.

In our fairly advanced years, my wife and I Splurged on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAids reportedly High End quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. It’s fairly common. ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Whod O Thought!Then, our Top of the line Dishwasher went to scrap metal Heaven due to its being used too much... Water steam vapor damaged the doors inside control panel. Hmmm... As we have always done, we do our dishes every day as we strangely appreciate cleanliness and a healthy environment in our home which is evidently contrary to KitchenAid’s philosophy of product serviceability and durability standards. I think I get the part where an appliance would necessarily last longer if its not used, thats pretty simple even for me. What I just can’t seem to grasp though is how KitchenAid obtained its reputation for high end quality (as in durability) if their products require virtual non use to maintain any semblance of usability. Are They Kidding? Seriously? And as for the very expensive KitchenAid refrigerator we ordered direct from the factory? It was missing a plastic grill like air disperser part that subsequently caused a complete failure of the entire refrigerator and freezer shortly after the warranty expired. WooHooo... Im so happy, I wish I could say what I really think about KitchenAid and their products but the NSA would lock me up forever. KitchenAid obviously has their piece of the Corporate American Pie. Unfortunately, by most of the comments Ive read, it seems that consumer dissatisfaction will continue to be an ongoing experience for and at the expense of a growing number of very angry KitchenAid customers. Until that is, enough consumers educate themselves en-mass and RE-RATE KitchenAid products to accurately reflect the extremely poor quality and reputation they deserve. Seriously KitchenAid. ARE YOU KIDDING?

Do not, I repeat, do not but a KitchenAid dishwasher... unless you expect to pay thousands of dollars to own it. I have model # KUD5301xbtr bought in 2011. Within 4 months, I had 4 service calls to replace a fuse. At that time, KitchenAid told me I was trying to get a new dishwasher. Gee, told them I had a new dishwasher - just wanted it to work. Finally it was fixed. I use the term fixed loosely. It quit again in early 2013, they would only offer me a new maintenance contract. But the company that does the maintenance contract were total jerks. Let me explain, what I called them about they recorded in their records to make it sound like one thing to their advantage.The long and short of this - the poor dishwasher will be taking space up in a local landfill. I have had my fill. I bought the dishwasher for $700+, and then add all the service agreements; it has become a $1,000 dishwasher that does not work. And KitchenAid will not admit there is a problem. DONT BUY A KITCHENAID!!!

A KitchenAid KEBS207BSS01 Double Oven came with a new house we purchased. The first time we self-cleaned the oven, the blue porcelain flaked off the convection cover, exposing bare metal. KitchenAid Customer Service stated this was a cosmetic problem not covered by warranty, since the oven was still functioning properly. I replied that the self clean feature was a function that was obviously not designed to chip off the oven interior, and therefore not functioning properly. They suggested a purchase a blue pen from Amazon that could be used to paint over the chipped interior. Incredibly poor product quality and customer service.

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

My Kitchen Aid double oven which is still under warranty was not heating up properly and when it did heat many, many items came out burned. I checked the temperature with an oven thermometer and the temperature was way off when the beep sounded that the desired temperature had been reached. It took about 20 minutes longer to reach the correct temperature (35-40 minutes in all).It is loud both pre-heating, cooking and cooling. I sent my complaints to Kitchen Aid. A repairman came out and told me the beep really doesnt indicate the temperature had been reached. Must heat another 20 minutes at least and put bread in the oven and see which pieces come out burned to identify the hot spots. Dont want hot spots? Use the convection feature and bake at a lower temperature. It rattles and whirrs and makes a deep throbbing noise. Apparently this is all normal!Called Kitchen Aid, said nothing had changed. Talked with a rep, then her supervisor. She kept with the party line and repeated what the repairman had said but added, If you open the door, heat will escape. I hope she didnt say this with a straight face!! To top it off, this is only 1 authorized repairman in our area. Guess who?? NOT OKAY!!!!!

I moved into a house with a KitchenAid 42 built-in side-by-side refrigerator. In Sept. 2013, the ice maker stopped working. A reputable repair company told me the cause was one circuit board. They determined the board was no longer made by KitchenAid, and if a third party board repair company couldnt fix it, the fridge couldnt be fixed. A complete fridge replacement would be about $7,000! The good news: I then uncovered an extended warranty bought by the prior owner. The fridge was purchased Jan 2009, and extended warranty ending Jan 2014. Mercifully, the warranty company transferred the warranty to me, with 3 months left before expiring. The prior owner bought the fridge and warranty from a high touch, full price appliance store. Turned out the people who do the warranty companys repair are the people at this appliance store who told the same story as the earlier repair company. They sent the offending board to a board repair company and meanwhile supplied a loaner fridge as without that circuit board not only did ice maker not work, the entire fridge didnt work. Board repair company returned it a few weeks later, saying it was unrepairable. Now the warranty company had to replace the refrigerator, so they are actually the big losers, not me.Everyone involved tells me its not unusual for a 4-year-old $7,000 refrigerator to fail and be unrepairable after 4.75 years, regardless of the brand, apparently because appliance manufacturers havent placed importance on reliability of electronics. The problem is not specific to KitchenAid. In selecting the replacement fridge, I discovered that parent company Whirlpool owns, among others, KitchenAid, Jenn-Air, Maytag and Amana. In the store, these brands are obviously the same fridge with minor differences in door and shelf decor. My conclusions after all this: 1) There should be some law requiring Whirlpool (and its several brands) to make it possible to buy parts, including electronics, for at least 10 years, for a $7,000 fridge. Today, Whirlpool stops making some board replacements 4.75 years after manufacturing the unit. Meantime, theres some opportunity here for entrepreneurs who can figure out how to acquire and stock working boards for whatever Whirlpool and its brands are manufacturing now. 2) $7,000 Built-ins are a particular ripoff: for about $2,000 one can buy an almost-as-large free standing counter-depth fridge. A few years from now, it would be lot less painful to lose $2,000 compared to spending $7,000 on a replacement. 3) Ive never bought extended warranties in the past, but an extended warranty saved me. For expensive kitchen appliances with significant electronics, I now buy extended warranties.4) Full-price full-service family-owned appliance stores (where they exist) offer more value than I ever appreciated. They held my hand through the whole process, I always had a working fridge, and they helped get an excellent settlement from the warranty company that they recommended when the fridge was purchased.

I had very similar experience on my 8-year old side-by-side KitchenAid built-in refrigerator (KSSC48QMS01). It started out with loud motor sound once in a while, then I noticed that the control panels numbers were flashing. Power Off/On from the panel, or on the physical switch did not make the flashing go away. This lasted for about a month before it produced chirping sound every 5 seconds. Four days after the chirping sound appeared, my food started to be not cool any more (The freezer side was still okay, and the foods in the drawers were not as warm as the ones on the shelves).Anyway, I ordered the Repair+1 plan from KitchenAid (actually it was Whirlpool), and they sent ASI to come the next day. The engineer from ASI was very good. In less than an hour, he replaced the control board, and I have cold food (and lots of ice from ice maker!) that night. All in all, I only lost two days use of the refrigerator, plus the cost of the plan (~ $400). A new refrigerator would have cost me more than $8,000, plus 3-4 weeks of time when I will have to wait for them to build it. I am very happy about the service I received from ASI (281-452-2121). The engineer arrived promptly, is competent and courteous, and the work was done professionally. He took my broken control board, so he can send it for repair and use it for the next customer.

Whirlpool/KitchenAid is a terrible company that makes terrible products. Our built-in refrigerator was one month out of warranty when the evaporator stopped working properly. Cool, no problem, well just order a new one and get it fixed. That was last October 2016. Flash forward to March 2017, they sent the incorrect part 3 times. Now they say they dont make the part anymore. Their solution?? Buy a new $8000 fridge from them... Oh, but well give you a small discount. What a joke. PLEASE, please do not support or buy anything from KitchenAid. They will turn their back on you when their terrible products inevitably break.

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

I too purchased a KitchenAid microwave convection hood combo. From the beginning the venting fan did not work well. Repairman did what he could to improve it but told me that it was designed primarily as a microwave and the hood function was secondary. This was covered under warranty. After warranty was up, the handle to open the door broke off at the bottom screw. This was because it is screwed into plastic on the inside of the door, and every time you pull the door open it strains this attachment. So the plastic broke. I was able to attach a metal strip inside and rescrew the handle in, reinforced by this metal strip. However each opening and closing puts strain on the rest of the plastic inner door that gets latched to the unit. The entire inner door plastic is now coming loose which causes faulty connections in the buttons on the outer door. So sometimes they do not work at all when you press on them. I have temporarily reinforced the inner plastic with superglue and electrical tape to hold it in place. But I have no idea how long this will last before I end up needing a whole new door. I should not have to superglue plastic parts in a $700 microwave!

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I purchased a KitchenAid refrigerator with French doors and a bottom freezer compartment for about $2,600 in July of 2013. By mid-2016, we began to experience problems with the refrigerator. There was water leaking onto the floor after water had filled the tray at the bottom of the refrigerator and had frozen. A certified KitchenAid repair person replaced the defective part. The repair person was very familiar with the problem as the company had replaced quite a number of these. KitchenAid supplied the part free of charge because of the frequency of this problem. There was a service charge of $125.00 and a labor charge of $89.00, bringing the total to $214.00. Within two months, we had another problem, this one with the ice maker. The KitchenAid recommended company sent its technician out again. This time the bill totaled $335-$125 service, $129 labor, $75 new ice maker, and $6.37 tax. We had given the service provider the exact make, model, and description of the problem. Again, they were very familiar with the problem, but sent a technician out who did not have the part on the truck! He is scheduled to return after the weekend. Frankly, after reading others reviews on this site, I have to agree that I would not buy a KitchenAid product again. Why should anybody be shelling out over $500 for parts and labor on a three year old, high end, appliance? Our last KitchenAid refrigerator, which we left at our former residence, was 17 years old and had never required service of any kind. KitchenAid is apparently not interested in providing a quality product, though were paying for one and, according to the reviews on this site, KitchenAid is not interested in providing good customer service. Im frustrated with this refrigerator, which never produced ice as well as my old KitchenAid. Im frustrated with the certified KitchenAid repair company, and Im not willing to become frustrated by contacting customer service because all these reviews have all made it clear that it would be a waste of my time.

KitchenAid Model KUDS30IXBL Purchased from Lowes 3-29-14. Within a few months of purchase, the top rack wheel broke off. Within 2 years, it would cancel and drain within 15 minutes of start up. This began just before Thanksgiving. :( Repairman came out since we purchased the warranty and replaced the rack holder with new metal parts and the front computer. First load of dishes after repair, it cancelled and drained within 15 minutes of start up. Id rather go back to old fashioned nobs and dials.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. Im frustrated & will be contacting Kitchenaid even though others have said it will do no good.

Only one issue with it. The ice tends to freeze up all the cubes together and I have to dump it all out. Otherwise, fridge is 10 yrs. old and havent had a problem.

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

During the cleaning, my oven glass exploded! Also, we have just spent $200 to have the microwave door repaired and this is the second time in five years! This time, it almost fell off. My sister has a KitchenAid and her microwave door did the same thing. Our repairman said he sees this all the time with KitchenAid. The oven glass flew everywhere in the oven. This is unacceptable. I so wish I had gone with another oven. This is ridiculous.

I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

We have had this microwave for 20 years, and we have never had a problem of any kind. The keys are flat on the front and are a little difficult to keep clean, but otherwise we have had no problems with function at all.

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

I bought a double oven stove 2 years ago, model number KFGD500EBL04. First the top oven quit working then only half the middle burner will light. I contacted KitchenAid with no luck. Just excuses. I feel this is a very dangerous item. They said they had no other complaints or any recalls. I would not buy their products again.

In 2007 our dream home was constructed and in 2008 we outfitted the home with KitchenAid products. We have acquired 10 KitchenAid products, of which 7 have since been repaired or replaced. We are a family of 4 and our home was vacant for 2 years due to a corporate relocation. Therefore, I consider our use of your product to be minimal or light. I estimate that we have given these products 4 years of use. Items Stainless Purchased (installed 2007 / 2008) o Countertop stainless refrigerator (installed 2008) repaired twice o Drinks Refrigerator (installed 2007) repaired twice o Ice Maker (installed 2007) repaired once (used in summer only) o Counter Range repaired 2008 o (2) ovens no issues o Toaster Oven lasted 1 years and has been replaced o Coffee Maker lasted 2 years and has been replaced o Dish Washer door failure June 2014 (prompting this letter)o Mixer no issues

I purchased a KitchenAid built-in dishwasher last fall and if it wasnt so difficult to take out I would not have kept it. Not only was it costly, the top tray does not stay in and you have to hold it while filling the bottom tray. The two trays are so close together that you cannot use the utensils box to hold a knife or spatula or a large spoon. Even plates and cutting boards will stop the sprayer from rotating. Truly the worst purchase I have made in years.

From the time I purchased this refrigerator it has had problems. Doors are cheap and flimsy, temperature set doesnt work, delivered scratched, not set-up correctly, tempered glass cloudy, scratches easily, plastic cheap pieces break off to drawers with gently to moderate use. Terribly overpriced and poor quality; dont buy a Kitchen Aid product.

When we purchase our home, we inherited a built-in refrigerator, model listed above, and it immediately broke down. We had a home warranty and it was repaired satisfactorily under that warranty without assistance from KitchenAid. It was around a 1K repair. The unit was 6 years old. The next repair was one month out of warranty and we repaired again. This time it was over $600.Now my fridge is dead again. I contacted KitchenAid to request a concession due to the fact that the first repairs were done without their assistance and the fact that this unit cannot seem to operate without major repairs. Mind you, this units replacement cost is over 14K. They denied my request for assistance. We now are facing replacing the entire sealed system and multiple boards, and maybe the evaporator fan motor (that have already been replaced before at our cost). I would not ever consider purchasing another unit from KitchAid due to the longevity and customer satisfaction. At our prior home we had a SubZero built-in that was purchased new in 1987 for 6K and when our home sold 29 years later, it was still working with only minor issues during those 29 years.

Bought the product from Best Buy. Had it only 4 years & it stopped working. According to the technician the control panel needed to be replaced, which would cost us $500!!! Before the KitchenAid I had a Whirlpool Gold dishwasher that lasted me 12 years. By buying KitchenAid I thought we were invested in another 12 years if not more. Were we surprised! Generally, I have read high reviews about the product and found them to be true. Nowhere did I read that the product had a very short life span otherwise I would not have bought it. Would you invest in a product for 4 years? Not only do you have to pay for another dishwasher but the installation & inconvenience too.

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.So, I called KitchenAids troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me its a known issue and not to use the self cleaning.Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

11 mos. old side x side SS KitchenAid fridge stopped making ice. Whirlpool/KitchenAid Customer Service gave name and phone for our local authorized KA repair service. Fantastic response from service folks, but ice jam was caused by faulty evaporator - replaced. Next day, water all over kitchen flooring - serviceman came and left to order new ice maker. Installed a day later. Next day, water all over flooring again. Service came, contacted Whirlpool Service Tech who told him to replace the whole freezer door. Done 2 days later. That night, water all over the floor and entire mechanical portion of ice maker frozen so could not work. Next day, new water valve installed. That night, no ice. Next day water tubing siliconed. That afternoon, water dispenser wont shut off as the little valve finishes calling for water. Service guy came.Going to conference with his owner and Service Tech at Whirlpool... Service tech tells him to install a tiny shim under the freezer door washer. Done. That evening (3rd visit by repairman same day!) water flooding flooring once again. We have a lemon, but appears that we ALL have lemons. The IN company that sold me this suite of appliances by KitchenAid has now - 11 mos. later - stopped even listing them as products on their gigantic website! Another telling facet. Call to Whirlpool customer service - refusal to consider replacement. Wants another part installed. Were steaming... with no ice maker and now not even any drinking water. Were on a well!

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didnt bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then dont back up their own warranties. I will not buy from this manufacturer again.

I have had several KitchenAid dishwashers, and have found all of them to be a good solid value for the money. Capacity/noise level/rack design/durability/appearance all good. I run heavy use and have not encountered any repairs. I typically spend around 1100.00 and plan on 7-8 years of use before purchasing again. I like the hidden controls and the cycle light is easy to notify you. Very functional and I would do it again! The only reason I gave it all 4s is that I would have to save the 5s for an over the top Swedish dishwasher which I wont spring for $$$$!

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

We purchased a KitchenAid dishwasher in September 2012 for over $800. We have already paid $140 to have it repaired and now it is not working again. It seems no one wants to help us and we cant keep putting more money into what seems to be a piece of junk. Please respond.

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

My husband and I bought a refrigerator from Gerhards at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhards came out. First tech had no idea how to fix it so we scheduled another tech from Gerhards to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge. So we had set up another date for a pick up and exchange. The next one was worse than the one we already had, so we scheduled another pick up and exchange. That also was damaged when it arrived at my house. So we called Jerry said we could pick out a different fridge but when we got there, he told us to travel to his Glenside store for a bigger selection. We picked out another brand but Jerry said it would be another $400.00 which we just couldnt afford, so we kept the original one with a $200.00 credit from Gerhards. Well about 2 months ago, the water and ice stopped working, so being under the warranty we were told to call Kitchen Aid and we were told to contact Quaker City which we did. The tech came out had to order a part, but in the meantime the fridge stopped being cold and the freezer quit. So Quaker City said food would stay good approx 48 hours. The part that was replaced didnt work so now there are 2 parts on order, and this was well before Thanksgiving!!!!!!! We had to throw all our food out! This has been and continues to be a complete disaster! We dont know who to turn to, I was so happy getting a French door freezer on the bottom with ice maker and water. Now I wish we kept our old no frills one! Communication with Quaker City is the Pits! I also called Gerry Gerhard and he wont return any of my calls! Great business ethics!!!!!

I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. Im doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

KitchenAid Dishwasher Model #KUDS40CVSS4 - After owning this dishwasher for 22 months the therma fuse has been replaced four times. Should I have it replaced for a fifth time or purchase a new dishwasher? On 5/27/2011, I purchased my KitchenAid dishwasher from Sears. On 5/31/2011, my dishwasher was not functioning. I called KitchenAid who scheduled a service call with Quaker City Service (215-355-4400). A service man replaced the therma fuse in the unit. On 10/12/2011, my dishwasher was not functioning. I called Quaker City Service and they replaced the therma fuse. On 9/19/2012, my dishwasher is not functioning. I called Quaker City Service. They indicated it was the therma fuse and would like to replace the circuit board as well. The repairman indicated the dishwasher could be a fire hazard. On 10/25/2012, the dishwasher was fixed with this special part. On 3/21/2013, the dishwasher overheated during the drying cycle and is no longer working.

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldnt cover the cost. This appliance should be recalled!

I purchased a Kitchen Aid two-drawer dishwasher in 2009. This has been the biggest problem appliance I have ever purchased. I am glad I paid for the extended warranty because the techs have been out every 90 days maybe more and they know my address for the same problem that keeps happening. It is the Bizel that are located in the top and bottom drawers, that continue to break... AND when they do if the dishwasher is not monitored, it causes water to leak all over my hardwood floors that are ruining them. The warranty company informed me that if it is not a major component, they will not replace the unit. Obviously, this is a major component as if this component breaks you cannot run the dishwasher?? So, how can Kitchen Aid determine that this is not a major component. This was an expensive dishwasher and also you cannot fit any regular sized plates because they do not fit...so we have to eat off of appetizer plates. I will never buy a Kitchen Aid appliance ever again. Kitchen Aid needs to resolve this problem or I am taking this issue to attorneys that I work for. One really unhappy Kitchen Customer!

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

Our stove caught fire and nearly burned our house down! The range was a $1500 unit just over 2 years old. A wire to the oven element failed catching the wire insulation on fire and started to navigate to the wall of the house. There was nothing in the oven at the time and it was being preheated for potato cakes. Pictures are available and will be used for an Attorney in order to regain damages.

We have had our Kitchen Aid refrigerator several years ago and have had an ongoing problem with the door closures. Both the French door and the bottom freezer drawer require the user to stop and really push them to get them to close properly. Many a morning, we have gotten up to an overheated refrigerator because one or more of the doors did not close properly. Would not buy again and will replace soon.

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

Thought Id share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didnt clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didnt have to do for 15 years prior with my old appliances. One tech couldnt handle the different appliances, so separate appointments were needed for each individual unit. The repairman told me the dishwasher was fine, but unfortunately, the new dishwasher just doesnt clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friends Bosch dishwasher doesnt seem to have this substandard cleaning issue. Then Im told the refrigerator seal appears okay and it is probably due to the weather? Thats a new one. Not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with, while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says Made in China. Maybe thats a good thing. The way Im asked every time I call about getting an extended warranty, its obvious its very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set, and I was happy about buying what I thought was a quality name - KitchenAid. We were both let down. So many problems in the first month of ownership, Im definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. Im sorry to say I cant recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

I bought a double KitchenAid oven 6 years ago. After 5 years, the upper door remained slightly open. Called service. The service person came over and told me defect from company. It would be important to change hinges also on the bottom one. They would fail in the future. After about $300.00 all fixed. I did not buy extended warranty.After about 6 months, both doors opened. Hinges are now gone on both doors. Called company to complain. You have no extended warranty, figure it out. I called the other service company provided by KitchenAid in South Florida. They came over and told me I need new doors on the unit and new hinges. Total price for both excluding tax $1500.00. I thanked for the visit that cost me $90.00. And do trust me. I will never ever buy this product ever again, after the way they think they can get away ways to rip off the consumer.

I purchased all KitchenAid appliances with the thought that they were the best. Since the purchase, the dishwasher has been repaired three times and is currently needing repair again; the refrigerator has been repaired twice - once the compressor had to be replaced; the range has been repaired twice and still takes about an hour to preheat, in addition the surface knobs turn on so easily that just brushing against them turns the burners on accidentally - the dog has turned them on twice - once when no one was home - nearly catching the house on fire; the microwave currently makes a popping noise and has had to be repaired once before. All of these repairs are in addition to minor repairs like refrigerator shelves/doors breaking and handles coming off. I will never again buy a KitchenAid appliance. KitchenAid products are worthless and have a terrible design.

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work. He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this. After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

04/06/2018 - Purchased french door refrigerator (KRFF507E). 09/30/2019 - First repair. Refer making noise and not cooling. Evap fan hitting ice buildup Tech replaced evap fan and thermistor assembly (took over an hour to remove ice build up). Tech also reprogrammed defrost cycle from auto-detect to every 8 hours.02/19/2020 - Second repair. Same problem as first repair except evap fan not destroyed. Contacted KitchenAid service basic response was too bad, so sad. I explained that the problem was a design flaw, not a faulty part problem but that fell on deaf ears. After a bit of debate service stated that replacement parts (from 2/2019) were under warranty. Service tech ended up replacing same parts and a control board. Again, over an hour to remove ice buildup. 08/08/2020 - Third repair scheduled for 8/17/2020. Sour milk, refrigerator temperature running about 57 degrees F. Ice buildup again, waiting for Tech to diagnose. Again KA Service response was too bad, so sad. Service authorized a $50 reimbursement card, which covers about half of technician service charge (not parts).The refrigerator was purchased to replacing an ancient (15 yr+) kitchenaid side-by-side refrigerator/freezer that is still keeping my beer cool and my deer meat frozen! I will never purchase a kitchenaid refrigerator again (maybe anything from Whirlpool).

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

We bought two high-end KitchenAid dishwashers. After 7 months, the seal around them both kept coming out, leaking water all over my floor. We had a repair man come out and fix the problem. He replaced the seals and said it would be fine. Now, they are just 3 weeks over the 1-yr warranty and the problem is happening again. We just had them fixed 2 to 3 months ago. We contacted KitchenAid. They will not fix it unless we buy their extended warranty for $254 or they will come fix it for $129 just to show up and more for the parts! Its unbelievable that they set us up! They did not fix it, just delayed the problem until we would have to pay more money! I would never recommend buying their products! Very poor quality and extremely poor service! We spent thousands of dollars on these products. Dont make our mistake. Steer clear!

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

We purchased a 5000.00 dollar fridge from Kitchenaid 3 door french and 3 weeks have gone by and the ice maker quits working! Call customer service. What a joke. No help there! Do not buy anything from this company ever! This fridge is a piece of junk. Model number is KRFC704FPS. This company needs to be sued for the garbage they are unloading on people!

We bought a brand new KitchenAid refrigerator in April 2006 ($4300) and the main control board went out and they do not make the replacement part. We have been without a refrigerator for 3 weeks and still have no idea when we will have it fixed. The repair company says they have to find a circuit board to have it overhauled. It is unbelievable that Kitchenaid stopped making a major part that control the entire refrigerator.

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

The company says they care about customers but this is a LIE!!! I have a 6 months old built in refrigerator that does not work! Is is being 3 weeks and they still do not repair! In this case I would understand being a 6 months old refrigerator they should exchange it to show the respect with the customer, but not only they do not do that, they do not send repair. This is unbelievable!!! I even sent a email for the president of the company and he does not even replied. Hey @Marc_Bitzer this is not being polite or caring with someone that pays your salary! @kitchenAid #kitchenaid

Weve owned a number of small KitchenAid appliances over the years that have worked perfectly and held up well. As a result, we bought a KitchenAid dishwasher a few years ago. What a mistake! I will never buy another KitchenAid appliance. This dishwasher has been nothing but trouble since we bought it. Half the time we have to switch off the breaker to get the electronics to work. Recently, the piece that holds the top tray in broke spilling glass all over our kitchen floor. Do yourself a favor and avoid KitchenAid large appliances!

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

This was a very expensive dishwasher. I live alone and only use it about twice a week. After only two years, the motor died and they want $350 to put in a new motor. And then they will only put a 90 day warranty on the new motor. Good grief. Im going to get rid of this and never buy a KitchenAid again.

KitchenAid refrigerator model #KSCS25INSS01 failed, quit and died - This refrigerator quit working after only 5.6 years. It was the main control board. The fact that I lost some food wasnt the real issue for me. It was the response I received: We are very sorry, the control board is no longer available. The vendor that manufactures the part is no longer available, with no new supplier to manufacture the part at this time. Since we are also consumers, we understand your frustration. My only option is to send the part out and have it repaired.No response to my question about warranty and no to a new refrigerator. My issue is if KitchenAid cannot get parts, then they shouldnt be in the appliance business. So much for the warranty, its not worth the paper its written on. I only wish I would have read all of these other complaints prior to buying their products. Did this happen after Whirlpool bought them out or has it always been this bad? I have never had a problem with refrigerator, even the old secondhand ones always work. Any suggestions how to proceed? It looks to me like my experience doesnt even rate as a horror story compared to what I have read on this site.

Kitchenaid Dishwasher Child Hazard Causes Damage To Cabinetry: I purchased new KitchenAid Proline KUDE40SPX3 to match our Wolf/Sub-Zero equipment. After several months, we noticed our cabinetry adjacent to the dishwasher was starting to warp and peel paint. We initially believed that the cabinetry was defective. Then one evening, our little 3-year-old screamed in horror from the kitchen. She had a burn on her face and said the dishwasher did it. We then noticed the steam coming from the side vent of the unit. The louvers are positioned so that the steam under pressure is directed downward. However, since the vent is adjacent to the kitchen cabinetry, the steam not only hits the cabinetry but is directed in front of the dishwasher. Most dishwashers have the vent at the top of front door lip, which directs the steam up and away from the front of the dishwasher. I notified KitchenAid Customer Service. Their first response was that the unit was 1 month out of warranty and they referred me back to Pacific Sales where I purchased an extended warranty. Pacific Sales extended warranty department stated that the defect was a manufacturer defect and not an electrical or mechanical defect and directed me back to KitchenAid. KitchenAid then agreed to send a service rep out and would cover any parts and/or labor to repair the defect, including any venting kit. They also said that the manual has a disclosure about the side venting; however, I pointed out there is no such disclosure and no special instructions with regards to steam being emitted out the side/front and being a potential hazard to children and surrounding cabinetry. KitchenAids factory repair rep came and observed the defect and notated such back to KitchenAid. Then, KitcheAaid took the position that it was not responsible since it was no longer within the 12-month warranty period.

I purchased a Kitchen Aid refrigerator (Model # KRMF706ESS01) that hasnt ever cooled in the refrigerator or freezer. KitchenAid sent a service tech who found no freon. Now KitchenAid refuses to do anything until they send a second company. They said the first company was not qualified to fix the problem even though they chose to send them. Now we are without a refrigerator for weeks. This is a brand new refrigerator that has never been used. KitchenAid has very poor quality service and products.

We recently bought a kitchen full of appliances and have already had the double wall ovens replaced (after less than a year) and the ice maker in the refrigerator has NEVER worked properly. Kitchen Aid is a pro at disassociating themselves with resolving the problem. I have now had service on my refrigerator 4 times, replaced the ice maker only to have it still dispensing crushed ice I have neither selected or wanted. This time, they kept me on the phone for over an hour (really) as they passed me from person to person only to schedule service but not tell me that they did. Each time they come out, it will generate yet another visit if they need to order a part. AT WHAT POINT WILL YOU TAKE THIS APPLIANCE OUT OF MY HOUSE! I foolishly purchased the extended warranty for all my appliances - well this only lets the manufacturer off the hook because they push everything off to the extended plan that I paid for even if the problem occurred under the original warranty! What a hoax. LEARN FROM ME AND DO NOT PURCHASE THESE APPLIANCES.

Knobs break easily and are costly to replace. Approximately $30 dollars to replace. Two have already broke. Thinking of replacing the stove even though it works well otherwise. I see that others have the same issue. KitchenAid how can you help us. The product in general is good but the knobs with steel overlay have plastic where it attaches to the stove panel and it is of substandard qualify.

When I re-did my kitchen I went with all Kitchen-Aid Appliances based on reputation. I included the Kitchen-Aid 25.8 CF French Door, 5-drawer refrigerator. I purchased all of this in 10/1/16. I am now on my second repair. About 2 years ago the fridge part stopped working and a technician had to replace a coil. Today my freezer stopped working. It is very disheartening to know how much was spent on the this product just to have it break down every two years. I called Kitchen-Aid directly who stated they can send out a service guy out of warranty. That is also, in my opinion, bad customer service. This is a higher end product that they are not willing to work with me on. I will rely on my home warranty for this repair but be mindful if you are thinking of buying this refrigerator.

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

Well for the send time our expensive KitchenAid Built-in Side by Side Refrigerator Freezer Failed. It is almost 10 years old. The refrigerator repairmen from Judd and Black Electric arrived about 12:00 and fussed around with our fridge for an hour. In my opinion they didnt have a clue really and ** thought they were rude. At the end of the process they said the main control module was out, KitchenAid didnt make the part, it wasnt available anymore and they couldnt fix the KitchenAid KSSC48QMS01 side by side built in refrigerator. Period. They said that Core Centric could rebuild the control board but they didnt offer to take it out or send it in to Core Centric. The entire afternoon I researched the issue and learned that there are several companies that will rebuild the control board for about $100, found a YouTube Video on how to remove it and learned the serial number (W10219463-119) of the offending part. I will NEVER buy a KichenAid product again.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong! We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice. As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid dont care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, the green blinking light always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.Please do not buy any product from a company that cannot produce the parts to fix it after only 9 years. I know the time seems like a long life, but 9 years life for a $8K product is not a reasonable expectation. Last the customer service is very poor, representative refused to escalate, or provide any other resolution. They really do expect that I have to accept a no working refrigerator while I am waiting for some magical date to resolve the issue on a part that they do not produce anymore. I do not recommend the product. Companies should stand behind what they produce and provide the parts to service it (not for free I am happy to pay).

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

Purchased a Kitchen Aid side-by-side refrigerator as part of a new home purchase. Everything was fine for the first year but then the lights in the refrigerator and freezer began going out. I called Kitchen Aid and they scheduled a service repair. Two lights were replaced (at no cost to me) and about 3 months later, the same issue came up again; no lights. Again I called Kitchen Aid and they sent out the same service repair company and they again replaced two lights (at no cost to me). Now, 4 months have passed and the lights are out again in both the refrigerator and freezer.I called Kitchen Aid a third time and they said the refrigerator was out of warranty and I was on my own even though they didnt fix the problem when it was under warranty. I believe the LED light panel needs to be replaced costing several hundred dollars. Kitchen Aid quality is average at best and I would recommend not purchasing their product. My refrigerator retails for about $10,000, model KBSD608ESS, so I would expect much better quality.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.