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Monogram Appliances
Monogram Appliances

Monogram Appliance Troubleshooting

At Monogram it's not just one detail, it's many. When you put them all together, you create appliances that look, feel and perform as if they were designed perfectly for you.


Dishwasher Troubleshooting

Dishwasher won’t run 
Fuse is blown or circuit breaker is tripped 
• Replace fuse or reset circuit breaker. Remove any other appliances from the circuit. 
Power is turned off  
• In some installations, the power to the dishwasher is provided through a wall switch, often located next to the disposer switch. Make sure it is on. 
Control panel is locked  
• Unlock control panel.  
Possible leak is detected  
• Models are equipped with leak detection and the cycle will be cancelled if a leak is detected. The display will show “LEAK DETECTED”.  
Proper Start sequence was not followed

Dishes and flatware not clean 
Ultra Fine or Fine filter is clogged 
Low inlet water temperature 
• Make sure inlet water temperature is correct (see the Using the dishwasher section). Turn on the hot water faucet nearest the dishwasher, let run until the water temperature stops rising. Then start the dishwasher and turn off the faucet. This ensures the entering water is hot. Select Boost Temp. 
Water pressure is temporarily low 
• Turn on a faucet. Is water coming out more slowly than usual? If so, wait until pressure is normal before using your dishwasher. Normal water pressure to the dishwasher should be 20-120 psi. 
Air gap or disposer is clogged  
• Clean the air gap or flush the disposer. 
Improper rack loading  
• Make sure large dishware does not block the detergent dispenser or the wash arms.  
Poor performing detergent 
• Use a highly rated detergent such as Finish Quantum Automatic Dishwashing Detergent. 
Leak detected  
• Some models are equipped with leak detection and the cycle will be cancelled if a leak is detected. The display will show “LEAK DETECTED”. 

Noise 
Normal operating sounds: 
Detergent cup opening. Water entering dishwasher. The motor stops and starts at various times during the cycle. Spray arms start and stop at various times. Drain pump sounds during pump out. Drain pump starts and stops several times during each drain Max Dry Fan. 
• These are all normal. No action is required. 
Rattling dishes when the spray arm rotates 
• Make sure dishes are properly loaded.  
Rattling silverware against door during wash 
• Tall utensils may be placed in the upper rack to avoid bumping against inner door during wash cycle.

Start status indicator light flashing 
The door was opened or the cycle was interrupted. 
• Press the START pad once and close the door within 4 seconds to start the dishwasher. 
• Press the START pad a second time when the dishwasher is running only if you wish to cancel the cycle. 

Dishwasher BEEPS once every minute 
This is a reminder that your dishwasher door has been left open during operation. It will continue beeping until you press START and close the door. 
• Press START and close the door. 

Display shows “LEAK DETECTED” 
Possible leak is detected  
• Some models are equipped with leak detection and the cycle will be cancelled if a leak is detected. The display will show “LEAK DETECTED”.  

Beeping at the end of the cycle (on some models) 
This is normal. The dishwasher will beep twice at the end of the cycle. 
• To turn off the double beep indicator (or re-activate it if it was previously turned off), press the DRY OPTIONS pad 5 times within 3 seconds. A triple beep will sound to indicate the end-of-cycle beep option has been turned on or off. 

Control panel lights go off when you’re setting controls 
Time too long between touching of selected pads 
• Each pad must be touched within 30 seconds of the others. To relight, touch any pad again or open the door and unlock (top control). 

Water won’t pump out of the tub 
Drain is clogged  
• If you have an air gap, clean it.  
• If the dishwasher drains into a disposer, run disposer clear. 
• Check to see if your kitchen sink is draining well. If not, you may need a plumber.


Microwave Troubleshooting

Light during a Precision Cooking cycle dims and cycles on and off, even at full power levels 
This is normal. Power level has been automatically reduced because the oven is hot. 
This is normal. The oven senses the heat level and adjusts automatically.  

Light visible around the door and outer case while Precision Cooking 
This is normal.  
When the oven is on, light may be visible around the door and outer case.  

Fan continues to run after cooking stops 
The oven is cooling.  
The fans will automatically shut off when the internal parts of the oven have cooled. 

Oven vent emits warm air while oven is on 
This is normal. 

Fan comes on automatically when using the microwave 
This is normal. 

The oven makes unusual sounds while cooking 
Clicks are normal. The control is turning components on and off. 
These sounds are normal. 
Fan noise is normal. Fans are required to keep the oven components and controls cool. 
These sounds are normal. 

Smoke comes out of the oven when I open the door 
Food is high in fat content. Aerosol spray used on the pans. 
Smoke is normal when cooking high-fat foods. 

Food is not fully cooked or browned at the end of a cooking program 
Programmed times may not match the size or amount of food you are cooking. 
Adjust time for doneness or adjust the upper or lower lamps for browning and doneness. 

F- and a number or letter are displayed on LCD screen. 
You have a function error code.  
Press Dismiss on the LCD screen. Allow the oven to cool for one hour. Put the oven back into operation. 
If the function code repeats. Disconnect all power to the oven for at least 30 seconds and then reconnect power. 

LCD is not functioning properly  
A fuse in your home may be blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker. 
Oven controls improperly set. See the Cooking Modes or Settings section to ensure proper use. Ensure unit is updated to the most recent software update. 
LCD screen is locked. Unlock the screen by pressing the Unlock icon. If this does not correct the issue, cycle power at the circuit breaker and ensure unit is updated to the most recent software update. 
LCD is faulty. Cycle power at the circuit breaker and ensure unit is updated to the most recent software update. 

The door and inside of the oven feels hot 
The heat lamps produce intense heat when ready. 
This is normal. Use oven mitts to remove food when in a small space. 

Oven will not start  
A fuse in your home may be blown or the circuit breaker tripped. 
Replace fuse or reset circuit breaker.


Range Troubleshooting

Oven Will Not Work  
A fuse in your home may be blown or the circuit breaker tripped. 
The oven controls are not properly set. 
The oven controls are set for cleaning. If necessary, allow the oven to cool; then open the door. 
Make sure the Oven Mode Selector is set to BAKE and the Temperature knob is set to a temperature. 

Oven Light(S) Do Not Work 
The light bulb is defective. Replace the bulb. 
The oven is self-cleaning or the Sabbath feature is set. The oven lights do not come on during self-cleaning or if the Sabbath feature is set. 
The oven is set for Proof mode. The lights cycle on and off as necessary to maintain Proof temperature. 

Food Does Not Bake Or Roast Properly 
The oven controls are improperly set.  
Oven not preheated for a long enough time; wait for the oven to signal preheat. 
Incorrect cookware or cookware of improper size being used.  
Racks in the wrong position.  
Use a foil tent to slow down browning during roasting. 
Oven thermostat needs adjustment.  

Food Does Not Broil Properly 
This model is designed for closed door broiling only. Close the door. Always broil with the door closed. 
The oven controls are not set at BROIL.  
The probe is plugged into the outlet in the oven. Remove the probe from the oven. 
Improper rack position being used. 
Cookware is not suited for broiling. Use the broiling pan and grid that came with your oven. 
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended. 

Oven Will Not Self Clean 
The oven temperature is too high to set a self-clean operation. 
Allow the oven to cool below the locking temperature and reset the controls. 
The controls are not properly set.  

Cracking Or Popping Sound During Cleaning 
This is normal. This is the sound of the metal heating and cooling during both the cooking and cleaning functions. 

Excessive Smoking Occurs During Cleaning 
The oven is heavily soiled. Turn the Oven Mode Selector and the Temperature knobs to OFF. Open the windows to rid the room of smoke. Wait until the locked door indicator light goes off. Wipe up excess soil and reset the clean cycle. 

Oven Not Clean After A Clean Cycle 
The oven was heavily soiled. Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to self-clean again. Oven is connected to a 208V electrical supply. Set your cleaning time for 5 hours. The oven controls are not properly set.  

Oven Racks Are Difficult To Slide 
The racks were cleaned in the self-clean cycle and now need periodic lubrication. Do not spray with a cooking spray or other lubricant sprays. 


Refrigerator Troubleshooting

Handle is loose/handle has a gap. 
• Handle needs adjusting.  

Refrigerator beeping  
• This is door alarm. Turn off or disable with door closed. If door open and alarm is sounding, you can only snooze the alarm. 

Not cooling  
• The cooling system is off. Turn cooling back on.  

Water has poor taste/odor  
• Water dispenser has not been used for a long time. Dispense water, until all water in system is replenished. 

Water in glass is warm  
• Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to completely cool down. 
• Water dispenser has not been used for a long time. Dispense water, until all water in system is replenished. 
• Water system has drained. Allow several hours for replenished supply to chill. 

Water dispenser does not work 
• Water supply line turned off or not connected.  
• Water filter clogged or filter/bypass plug not installed. Replace filter cartridge or remove filter and install bypass plug. 
• Air may be trapped in the water system. Press the dispenser arm for at least 2 gallons (7.57 liters). 
• Water in reservoir is frozen because the controls are set too cold. Set the refrigerator control to a warmer setting and wait 24 hours.  

Water spurting from dispenser 
• Newly installed filter cartridge. Run cold water from the dispenser for 2 gallons (7.57 liters). 

No water or ice cube production 
• Supply line or shutoff valve is clogged. Call a plumber. 
• Water filter is clogged. Replace filter cartridge or remove filter and install bypass plug. 
• Filter cartridge not properly installed. Remove and reinstall filter cartridge, being certain that it locks in place. 
• Icemaker is turned off. Check that the icemaker is turned on.  

Water is leaking from dispenser 
• Air may be present in the water line system, causing water to drip after being dispensed. Dispense water for at least 5 minutes to remove air from system. 

Freezer cooling, refrigerator not cooling 
• Normal, when refrigerator first plugged in or after extended power outage. Wait 24 hours for temperature in both compartments to reach selected temperatures. 

The top of the refrigerator doors do not align. 
• If the top of the refrigerator doors are not aligned, us a 1/4" allen wrench to adjust the right/left hand door. The adjustment screw is located on the bottom right or left hand side of the door; open the freezer door to access the screw. 

Refrigerator door handles are loose. 
• The handle can be adjusted using a 1/8" allen wrench, on set screws located on the ends of the handles  

Refrigerator doors won't close after installation 
• On some models doors have to be removed at 90° and installed at 90° to cabinet as described in procedure for Reinstalling the Refrigerator Doors in order for door to close properly. 

Refrigerator doors will not self close. 
• Refrigerator doors need to be closed by consumer. A gentle bounce back is a designed feature on some models that gives a positive feedback to the user so that they can initiate and complete the door closing action.



Monogram Appliance Troubleshooting

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Product Reviews:

I love the quietness of this dishwasher. Also find the third rack for silve
I love the quietness of this dishwasher. Also find the third rack for silverware a great plus and have removed the basket in the lower rack for more room for dishes. What I am disappointed with is the inside of the dishwasher rack and sides are very wet after a cycle is run even on the power dry cycle. You must wipe it out or it will remain wet (can’t leave door open to dry as light stays on). For such a high price I expected better.
Published: September 26, 2018
flowerlady
Source: bestbuy.com

Great looking Island Microwave. Easy install. and heats food well. I recom
Great looking Island Microwave. Easy install. and heats food well. I recommend this product.
Published: October 1, 2020
Mike
Source: bestbuy.com

I spoke to someone in the customer relations department after contacting Mo
I spoke to someone in the customer relations department after contacting Monogram cares. Our Monogram refrigerator purchased 16 months ago had malfunctioned. Within minutes of explaining the problem Monogram located my file in their system. They immediately extended the manufacturer warranty as a courtesy. I didn’t have an extended warranty but Monogram arranged to have the service technician come to my house to repair, what he discovered was a broken fan, in less than 24 hours at no cost. While the likelihood of a fairly new appliance needing repair is rare, the service technician did explain that repairs needed with GE appliances does keep him very busy. I am thankful for their CARE and saving my Thanksgiving turkey!
Published: November 23, 2019
Antonina of Greer, SC
Source: consumeraffairs.com

Love the range high/low burner performance. Oven control is straight forwar
Love the range high/low burner performance. Oven control is straight forward and is a delight to use. The slide out racks are well designed and have been amazing to use. Especially enjoy the angled sides making this a nice feature in a smaller kitchen.
Published: October 28, 2017
Kitchen Hawk
Source: canadianappliance.ca

I knew this was the range I wanted for my newly remodeled kitchen, and I ha
I knew this was the range I wanted for my newly remodeled kitchen, and I had to go out to find it at the only place in town that carried high-end appliances. It is a joy to cook and bake with this oven!!
Published: August 28, 2017
BakerMama
Source: canadianappliance.ca

Under the counter microwave drawer I love having extra counter space.
Under the counter microwave drawer I love having extra counter space.
Published: July 1, 2019
Nancy
Source: bestbuy.com

So glad I bought this. I wanted the microwave out of site in the new kitche
So glad I bought this. I wanted the microwave out of site in the new kitchen remodel but I was in no way willing to get rid of a microwave all together. Not quite as easy and fast as old school door microwaves in terms of open and close but it definitely is worth it to us. So far no problems. I would recommend this.
Published: October 1, 2019
cellis
Source: bestbuy.com

"This dishwasher came with my house. Overall, I think it is a great wa
"This dishwasher came with my house. Overall, I think it is a great washer, but it could use some help on drying. Dishes frequently come out damp."
Published: September 19, 2019
Sellis8
Source: ajmadison.com

We love the gas cooking on top all the same BTUs, Convention oven cooks ver
We love the gas cooking on top all the same BTUs, Convention oven cooks very well. No more burnt food.
Published: October 28, 2018
Gayle W 26
Source: canadianappliance.ca

I bought this to replace a 14 year old Dacor dual fuel range that had multi
I bought this to replace a 14 year old Dacor dual fuel range that had multiple problems. I am very happy with it.
Published: October 28, 2017
EllenRC
Source: canadianappliance.ca

Very nice looking. We like the hidden control look. The D/W has multiple se
Very nice looking. We like the hidden control look. The D/W has multiple settings for quick or regular wash.
Published: October 26, 2018
UpaMile
Source: bestbuy.com

"upgraded to this product and glad I did. Great features!"
"upgraded to this product and glad I did. Great features!"
Published: November 24, 2017
Nice design by Retired cooke
Source: ajmadison.com

Have had my Monogram Refrigerator about 8 months, brand new. It's very
Have had my Monogram Refrigerator about 8 months, brand new. It's very updated, timely and performs well. The temperature as set, keeps freezer food, as well as my usual assortment of basic refrigerator foods evenly cold. Along with a companion Monogram updated electric stove with range hood, this threesome is making a kitchen fashion statement nestled amongst blonde style oak cabinets, and their black easy wipe appliance surfaces. Living in a tornado alley midwestern area with above average storm and excessive wind activity, I'm very much impressed with this threesome's electric holding on and adaptable strength during the rougher stormy weather seasons, especially.
Published: August 31, 2020
Marlena of Robbins, IL
Source: consumeraffairs.com

Our fridge is a smaller 24 cf version, with the freezer in the bottom. We
Our fridge is a smaller 24 cf version, with the freezer in the bottom. We’ve had it for 10+ years with no problems yet. Food is easy to access in both the fridge and freezer. It’s quite economical compared to our previous brand. I like the appeal of the s.s. finish, as well as the hardware that came with it. The only drawback to it is you have to open the door to get access to the cold water tap. I’d buy this unit again, if this one croaks soon!!
Published: September 4, 2020
Carl of Manchester, CT
Source: consumeraffairs.com

If you want a microwave drawer, this one is very nice. Easy to use. Looks g
If you want a microwave drawer, this one is very nice. Easy to use. Looks great.
Published: August 1, 2019
MikeFromTheHills
Source: bestbuy.com

We have a galley kitchen & needed a fridge that was ‘counter depth’
We have a galley kitchen & needed a fridge that was ‘counter depth’. We also wanted gray appliances to match our decor. The Monogram Profile Line Refrigerator we chose makes up in width where we had to cut back in depth. It’s energy efficient as well as beautiful to look at. We couldn’t be happier! It shows itself off every time you open it, there are great lighting effects, even in the bottom drawer, which change color, depending on which setting you choose. The freezer, on the bottom, is also a dream, great ice make & lots of room. We are very happy with our purchase & highly recommend it!
Published: September 2, 2020
Doris of Brooklyn, NY
Source: consumeraffairs.com

As a designer and a builder, I have been using GE MONOGRAM Appliances for m
As a designer and a builder, I have been using GE MONOGRAM Appliances for more than 20 years now - they look beautiful and works great too. Customer Service is good and quick.
Published: September 1, 2019
CCForteza
Source: bestbuy.com

We bought an expensive Monogram series refrigerator because it was the only
We bought an expensive Monogram series refrigerator because it was the only one with a longer lifespan per reports. Thus far, the refrigerator is acceptable, though not as appealing as our 25 year old one that it replaced. The new one's doors are heavy and don't close with a slight shove (you have to consciously and firmly close the doors). The bright back-lit interior is easy to find things in; there's lots of room, though it's not as well thought out as their older ones (the door shelves are quite narrow and don't hold much on the side with the icemaker). There's a lot of room that could have been used for shelf space, but isn't. Overall, we like it, but miss our old one.
Published: August 30, 2020
Samantha Marie of Cumberland, RI
Source: consumeraffairs.com

A delight to use in every way. As a frequent baker and diligent cook I real
A delight to use in every way. As a frequent baker and diligent cook I really appreciate the care given to every aspect of this range's design. The stove starts every time. The oven was easy to calibrate and is fast to come to temperature. The insulation is so good it is hard to tell the oven is on. The oven racks are smooth and very easy to move even when hot. Love the look!
Published: August 28, 2017
Sacht
Source: canadianappliance.ca

"upgraded to this product and glad I did. Great features!"
"upgraded to this product and glad I did. Great features!"
Published: November 24, 2017
Easy to operate by cjamesa
Source: ajmadison.com

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